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Currencies Direct Review

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Reviews 6,009

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Michael Graw
Michael Graw
May. 03, 20214 min read

Currencies Direct summary

Currencies Direct is a London-based money transfer service that caters to individuals and businesses. The platform offers transfers in 40 different currencies and 120 countries around the world. Currencies Direct charges zero fees for most transfers, but the exchange rate you receive is typically 0.25-1.5% below the going market rate. If you want to lock in a better rate, the platform offers helpful tools like exchange rate alerts.

Pros

  • No transfer fees
  • Exchange rate alerts
  • Supports international business payments

Cons

  • Transfer minimum of $100
  • No option for cash pickup
Currencies Directat a glance
4.4

Editorial score

Fees?

No transfer fees

5.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

Currencies Direct Fees & Rates

Currencies Direct doesn’t charge any transfer fees. Instead, the platform makes money by offering you a lower exchange rate than the current market rate. Currencies Direct is transparent about this, displaying both the mid-market rate and the exchange rate you’ll receive.

How much Currencies Direct charges through this difference depends on what countries you are transferring between and how much money you’re sending. For sending money from the US to the UK, the exchange rate difference is typically between 0.25% and 0.5%. However, if you’re sending money to Africa, the rate difference that Currencies Direct is charging can be as high as 1.5%. 

One thing to keep in mind is that Currencies Direct requires a minimum transfer of at least $100.

How Does It Work?

Transferring money around the world is easy with Currencies Direct. On the platform’s website, just enter what countries you want to send money to and from and how much you want to transfer. You can then get a free quote with Currencies Direct’s exchange rate by entering your name, phone number, and email. 

If you’re happy with the quote, you can send money online through the Currencies Direct app (for iOS and Android) or over the phone. All transfers must be made to a recipient’s bank account, although you can pay for your transfer directly from your bank account or with a debit card. 

How Long Does It Take?

Transfers with Currencies Direct are typically completed within the same business day, although some transfers can take up to two days. You can monitor your transfer’s progress at any time on the platform’s website or through the mobile app.

Currencies Direct Top Highlights 

Currencies Direct has a few features that help it shine for transferring money around the world:

Global Breadth

Currencies Direct supports transfers between more than 120 countries around the world. It also supports more than 40 different currencies, including most currencies used in Europe and Southeast Asia.

Limit Orders

Currencies Direct support limit orders, which allow you to make a transfer only if the exchange rate hits a predefined level. This is a good option if you don’t need to transfer money immediately and wait until you can get a better exchange rate. Currencies Direct can either initiate your transfer as soon as the desired rate is reached or send you an alert.

Multi-currency Accounts

For businesses that send and receive money in multiple currencies, Currencies Direct offers multi-currency accounts. These accounts enable you to hold money in dollars, pounds, and euros all at the same time and instantly interconvert between them at Currencies Direct’s going exchange rate at any time. 

Simultaneous Payments

Another nice feature for businesses is that Currencies Direct enables you to set up multiple simultaneous payments in various currencies. This is extremely helpful if you want to pay overseas employees at the same time. Individuals can also take advantage of this feature to send money to friends and family scattered around the world.

Customer Support

Currencies Direct offers US support from 9 am to 5 pm Eastern, Monday to Friday, by phone and email. Although these support hours are somewhat limited, Currencies Direct has more than 20 branches around the world. So if you need help outside of regular business hours, you can contact the company by contacting an international branch.

Privacy and Security

Currencies Direct is regulated by the Financial Conduct Authority, which is the UK equivalent of the Financial Industry Regulatory Authority in the US. 

The company keeps all customer funds completely segregated from its own funds, an important firewall that ensures your money is going to its intended destination. 

The company also subscribes to voluntary regulations like the Non-investment Products Code and is highly rated by the UK credit agency Dun & Bradstreet.

Bottom Line

Currencies Direct is a high-quality money transfer service that offers zero transfer fees and competitive exchange rates. The service enables you to send money as fast as the same day to over 120 countries around the world. However, you must send at least $100 and transfers have to be sent to a bank account rather than to a cash pickup location.

Initiating a transfer is simple through Currency Direct’s web interface or mobile app. You can easily enter limit orders if the current exchange rate isn’t as favorable as you’d like. Businesses can also benefit from Currency Direct, since the platform offers tools like multi-currency accounts and simultaneous payments around the globe.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about Currencies Direct
Currencies Direct
ExcellentReviews 6,009
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Excellent
88%
Great
7%
Average
2%
Poor
1%
Bad
2%
  • author
    Stewart Black
    an hour ago
    First experience of using a currency company

    This was my first experience of using a currency company to transfer funds abroad, I was a little nervous about the process but my Client Account Manager Peter Hallas talked me through the process step by step and what had seemed a little daunting was actually very easy. I would not hesitate to use Currencies Direct again.

    ...

  • author
    Larry Patterson
    4 hours ago
    An all around excellent experience

    An all around excellent experience. My priorities have to do with company experience, security and customer service. Currencies Direct checks all my boxes, beginning with my number one, customer service. Daisy McDonald, my Account Manager, leads on this. She is personable, thorough and totally professional. It is a pleasure to do business with her and the company.

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  • author
    Olive
    6 hours ago
    Great Service

    Hi, my account manager Daisy was so responsive and helpful. A great service and I would highly recommend it!

    ...

  • author
    Stephanie Pitman( sender to Adrienne Hunt)
    6 hours ago
    Perfect all round

    Having been let down by another currency exchange company,and in need of transferring money quickly,I decided to try Currencies Direct,which turned out to be an excellent choice! The client Account Manager,Chris Blewett,spent time with me,talking me through the whole process,and I was hugely impressed by his calm,patient and friendly manner,as well as that of a young lady who dealt with me initially.I even had a personal follow-up email from Chris the following morning,saying he hoped I was having a better day than the previous one,and stressing that I could call him with a problem at any time.This is rare personal customer service in these days where everything is automated,and meant so much to me during a stressful episode. Well done,Currencies Direct……..excellent exchange rates,rapid transfer,and outstanding customer care!! THANKS TO A WONDERFUL TEAM.👍😃

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  • author
    Adrian
    16 hours ago
    Daisy McDonald

    Daisy McDonald Client Account Manager is very informative and explains exactly the process in making a successful currency transfer .

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  • author
    Mr Brendan Ballinger
    16 hours ago
    Thanks Daisy McDonald !

    Daisy McDonald was great at keeping in touch, answering my questions, giving me reassurance and generally guiding me through the process. The service was quick and efficient and I would happily use them again, you get a much better rate than banks.

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  • author
    Customer
    18 hours ago
    Excellent service/ competitive price

    We are buying a property overseas and I really appreciated the excellent service received from Currencies Direct. The key difference with this FX business is that you are allocated are named relationship contact which in my case is Chris Blewett. Chris is very professional and responsive to all my questions. The fx rate was market competitive. Best of all, it was very reassuring to have a direct line to speak to Chris when I inadvertently entered an incorrect detail on the payment instruction, meaning that Chris was able to liaise with his back office to resolve the issue immediately. A happy customer!

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  • author
    Peter dulson
    19 hours ago
    My first experience dealing with…

    My first experience dealing with currencies direct was an excellent one. You are always nervous sending money through third parties but my first transaction went through smoothly and quickly. I would highly recommend daisy I spoke to her several times concerning my transaction. She was very knowledgeable, helpful and put my mind at rest. I will certainly be using the company and daisy again soon. The app is very useful to track progress

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  • author
    Belinda
    20 hours ago
    First timer but will use again.

    This is was my first time using a currency exchange. Peter was proactive about helping me make my first transaction - even offering to talk me through it on the phone. Everything worked very smoothly and I could not recommend them highly enough.

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  • author
    Rebdoo
    21 hours ago
    Excellent experience and customer…

    Excellent experience and customer service. I needed quite a bit of hand holding to set various transactions up as power of attorney for my parents. Jeremy Warr at Currencies Direct was extremely helpful and patient. I would definitely recommend Currencies Direct and use them again should the need arise. Thank you!

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  • author
    customer
    a day ago
    Always very very helpful

    Always very very helpful

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  • author
    Pavlina
    a day ago
    Excellent service

    I was very happy wit the service and the rates Currencies Direct offer! I will definitely use them again in the future.

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  • author
    Rob
    a day ago
    Happy with Service

    Tried Currencies Direct due lack of communication with company i was using. Very happy with speed, security and communications. I will continue to use them due above and customer service From Daisy, Thanks again Rob

    ...

  • author
    Marina Matejic Broom
    2 days ago
    Ethan Carne was very helpful and…

    Ethan Carne was very helpful and patient in assisting me while changing the currency. Changing the currency this way was very simple and I got much better exchange rate than in the post office.

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  • author
    Jacklynne
    2 days ago
    Easy economical and v.fast service

    Easy and fast service, so simple and cost efficient! Excellent from start to finish. Logged on, created an account and monies transferred UK to Spain within 24hrs with no hassle, courtesy calls from Ethan Carne with updates on the transaction and a much more favourable price than high street banks!

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  • author
    Michael Laing
    2 days ago
    Excellent service with no hard sell

    Excellent service with lots of help to guide you through how to move money and no pressure. I had sold a house in France and was struggling with the transfer from the EU to the UK. Germaine Boselli from currencies direct gave me the details of their partner bank in Paris which helped a great deal with the French bank bureaucracy.

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  • author
    Gwynneth Babos
    3 days ago
    Mr Chris Blewett

    Dear currencies direct , i have recently transfered money with your firm, helped by Mr Chris Blewett. I found Mr Blewett extremely patient, ,& helpful, just comlletely amazing. Even when another Department caused me stress & worry, Mr Blewett sorted it out& reassured me. I would certainly recommend him to anyone & everyone. A very Big Thank you Mr Chris Blewett.

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  • author
    Malc
    4 days ago
    A great experience

    New to the world of proper money transfers, but Alan D was friendly, super helpful and always ready to give me a call and talk through any questions and options. All went well, very happy!

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  • author
    Anna
    Sep 20, 2021
    Fantastic Service

    I would have no hesitation recommending Currency Direct. Germaine was extremely helpful and made the process very simple. I agreed the transfer and had the money in my bank account within the hour!

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  • author
    jan keane
    Sep 19, 2021
    Excellent service

    Re Germaine Boselli I am new to currency exchange, and was a nervous wreck about doing this for the first time. Happily, Germain helped me every step of the way. Her confidence and patience were extremely comforting, thus giving me the courage to see the endeavour through. Additionally, Germaine works on making a personal relationship with the client; at no time did I feel that I was just 'another demanding client' I felt that I was valued as an individual. Thanks Germaine - because of you, I would definitely recommend Currencies Direct to others.

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  • author
    Bill Donnan
    Sep 19, 2021
    Germaine Boselli-Horner

    Germaine: Helped me enormously with difficulties I had with a foreign bank. She also advised and managed a transfer of funds from the same foreign bank to Currencies Direct in the form of the local currency and then transferred to my own account when the rate was attractive.

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  • author
    BK
    Sep 18, 2021
    Germaine and Reaz: Top Notch

    Germaine was a thoughtful, calm, approachable and measured interlocutor as we transferred USD to GBP. Reaz (on the American desk?) also helped us to feel as if the process was secure, as it was quite daunting to transfer a larger sum of money.

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  • author
    THOMAS A.HALL
    Sep 18, 2021
    My experience with Currencies Direct…

    My experience with Currencies Direct has been very good and Germaine Boselli who deals with my account provides effective and excellent service which I really appreciate. Thank you.

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  • author
    Cristina
    Sep 16, 2021
    Great Job

    Hi Grace, thank you for calling back and walking through the platform and explaining how it all works. Keep up the great work

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  • author
    Nigel Parry
    Sep 15, 2021
    Very good service

    Very good, an excellent service and I was especially pleased with the help I got from Grace, Thank you

    ...

  • author
    Liz Hughes
    Sep 15, 2021
    Excellent Service from Currencies…

    Excellent Service from Currencies Direct. Easy to set up and offer best rates available. Quick transfer. Recommended. Would use them again. Special thanks to Grace Hood for advice and support

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  • author
    Toyiah
    Sep 15, 2021
    Safe and Secure Process!

    Ethan Crane and Tina Kidd were extremely helpful through this entire process. It was difficult managing this with my bank in America but they were patient and fantastic. Great process overall that felt secure and safe!

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  • author
    Louise
    Sep 15, 2021
    We use Currencies Direct because quality service

    We use Currencies Direct because we have always experienced a great exchange rate and excellent customer service. Any question and we receive an immediate response from Katie. Highly recommended

    ...

  • author
    Nick Collins
    Sep 15, 2021
    Excellent professional service

    Excellent professional service, yet delivered with a personal touch. I found Alistair Archbold to be extremely helpful, efficient and personable. I would have no hesitation recommending him and Currencies Direct to my friends, acquaintances and colleagues.Thank you, Alistair!

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  • author
    Cheryl Matthews
    Sep 15, 2021
    Kieran dealt with all my transactions…

    Kieran dealt with all my transactions from start to finish - surprisingly the process was very smooth. Highly recommend using Currencies Direct

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  • author
    M Wilder
    Sep 14, 2021
    Daisy Mcdonald

    Daisy Mcdonald, what can I say,a very pleasant and knowledgeable young lady with regards to assisting me complete my transaction as someone not really in 21st century her assistance was tremendous and her wit and compassion was tremendous which help get the job done.Daisy McDonald is an asset to any company.Michael Wilder

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  • author
    Vandana Joshi
    Sep 12, 2021
    Excellent and fast service!

    I used Currencies Direct for the first time. I was very apprehensive about transferring currency abroad. The service I received from my Account Manager- Peter Hallas was excellent. He was prompt in answering all my queries and guided me through the whole process. He was very professional, friendly and inspired confidence in me.

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  • author
    S. D.
    Sep 11, 2021
    This is the first time I've used…

    This is the first time I've used Currencies Direct. The service - Grace Hood contacted me and was very helpful - was in all respects first class. Provided the rate is competitive, I'll be using CD again. Thanks.

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  • author
    Justin
    Sep 11, 2021
    Easy and friendly service

    Easy and friendly service - I was able to complete the transaction that I wanted easily and quickly - with regular check-ins from my account manager Chris Blewett who helped answer any questions I had and was very friendly and helpful

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  • author
    Beverley Neville
    Sep 10, 2021
    Satisfied customer

    Quick and efficient service. Had a query and Grace was there to answer. No problem. Will definitely use this service from now on.

    ...

  • author
    Mr. Antonio Alves
    Sep 10, 2021
    Excellent and fast service !

    Excellent and fast service ! Grace Hood was superb with her patience and her expertise in guiding me through the hole process, congratulations Grace. I'm very, very pleased with CD ! Will use forever ! Antonio.

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  • author
    Susan Glanville
    Sep 10, 2021
    Currencies Direct versus MoneycorpI dealt with Currencies…

    I have never dealt with Currencies Direct but always for years with Moneycorp. So when I received a very poor rate from MC I decided to try another provider. It was very easy to become a customer and then when accepted I had a personal manager named Chris. He was ultra pleasant and easy to talk to. He had the patience to go through the steps of how to send money euros abroad with me. So an excellent service and a very much improved exchange rate than Moneycorp. Also is ultra easy to send another payment abroad the next time.

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  • author
    Bridie Lawlor
    Sep 10, 2021
    Great customer support from Daisy McDonald

    I received great support and every step was thoroughly explained and guided by my Account Manager Daisy McDonald of Currencies Direct for my recent currency transfer. I would wholeheartedly recommend Daisy and the team at Currencies Direct.

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  • author
    Sue Buckle
    Sep 10, 2021
    A straightforward transfer

    My account manager, Ethan, was helpful, and the process was quick and straightforward. The website is also easy to negotiate.

    ...

  • author
    Pete Bouma
    Sep 10, 2021
    Grace was a great customer manager…

    Grace was a great customer manager helping me through what was really easy process. Would use again

    ...

  • author
    Christelle Chenard
    Sep 09, 2021
    Helpful and professional

    I needed to transfer money to the USA. Ethan Carne was very helpful and professional throughout the whole process.

    ...

  • author
    Lynda
    Sep 08, 2021
    Professional and fast service with Currencies Direct.

    Living overseas for the last 10 months and needing to transfer money on a regular basis, having the services of Currencies Direct has been invaluable. They are all professional, extremely patient and helpful, friendly and reliable. Currencies Direct have made our resettlement overseas so much easier. The transfers take place very quickly with notifications sent at each stage.

    ...

  • author
    RM
    Sep 07, 2021
    The bonus is an excellent personal account manager....

    I recently used Currencies Direct for the first time. After signing up to enquire re rates etc, the next morning I had a call from Ethan Carne saying he was my personal account manager...initially I thought oh what a pain I'm going to be bothered by phone calls chasing me for business but no....it proved to be extremely helpful and Ethan helped me every step of the way and I could phone or email him whenever I needed to. It turned into a straightforward experience. The only blip that bothered me was that the compliance team emailed and phoned me direct wanting more information which caused some stress. It would have been better if they had gone through Ethan as he had already had most of the information they needed. An excellent service though with an excellent personal manager. Thank you Ethan. I would definitely use your services again.

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  • author
    Robert Healey
    Sep 07, 2021
    Excellent and efficient service

    I used Currencies Direct about 19 years ago when I first moved to France and I just reused their service again. I was highly impressed with the fluidity and ease of set up of the account. Ethan who was the client manager was great and always fully available at all times to support for questions and advice. Transfer was very smooth and extremely quick and I was always informed by mail and SMS on the status of the transfer. I highly recommend both Ethan and the service provided by Currencies Direct !

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  • author
    PJ Mitzi
    Sep 07, 2021
    Excellent service

    What an excellent service! I was a little nervous about transferring money between countries as I have never done this before. Currencies Direct made it so easy. They got in touch with information immediately and explained everything very clearly. They responded to any queries promptly by text, email or phone and made the whole process very simple. A very friendly and efficient service. I would not hesitate to recommend them!

    ...

  • author
    Stuart Dyer
    Sep 07, 2021
    Excellent expertise

    Excellent expertise on currency exchange and emigration issues

    ...

  • author
    PS
    Sep 06, 2021
    Highly recommended FX service

    In preparation for moving abroad, I have been able to transfer money via Currencies Direct at attractive exchange rates, both spot rates and forward rates, all arranged by a very friendly, helpful, energetic and efficient account manager, Daisy McDonald. I can highly recommend this service.

    ...

  • author
    Iain Balfour
    Sep 04, 2021
    I was naturally a little nervous…

    I was naturally a little nervous entrusting my hard earned cash to a money transfer company. How could they charge so little in comparison to my bank! Nothing to worry about: the transfer was seamless and the people at Currencies Direct polite and professional. I will use this compiin the future should the need arise.

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  • author
    Dr P
    Sep 03, 2021
    Very easy to use app with up to date…

    Very easy to use app with up to date prices.

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  • author
    Roland Simpson
    Sep 03, 2021
    Excellent

    I cannot fault my experience with Currenciesdirect they are truly professional help you all the way through your transactions process. Their staff are really lovely and friendly, patient and understanding always available to help no matter what the situation. They take all the stress away from you and put you at ease. I would definitely recommend them all day long

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  • author
    Mr RICHARD ELLIS
    Sep 02, 2021
    Excellent

    Not used a currency company before a bit apprehensive a large amount euros to convert to pounds from a sale off my property in Spain. But Jonathan led me through the process and found the procedure very quick and safe, the funds in my account with in two hours. l would definitely recommend thiscompany

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  • author
    Vincent Chrappah
    Sep 02, 2021
    Excellent service by Ethan

    Excellent service from Ethan. He talked me through the whole online process and readily assisted with all challenges I encountered. He always followed up with a phone call to ensure I was happy and satisfied with my dealings. I will recommend Currencies direct to anyone who needs forex transactions Vincent, Birmingham

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  • author
    Brenda Morton
    Sep 02, 2021
    Kept in touch with me throughout and…

    Kept in touch with me throughout and explained the situation clearly and asked if I had any queries. Very polite, friendly and helpful.

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  • author
    Charlotte
    Sep 01, 2021
    Easy peasy

    Quick, easy, and efficient with competitive rates. Many thanks to Samuel who was really helpful throughout the process. I would use them again without a doubt to transfer money from my British to Spanish account

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  • author
    Mrs Cristina Adlington
    Sep 01, 2021
    Very efficient and fast service

    Very happy with the whole experience. Fast reliable and very good customer service.

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  • author
    Gill Street
    Aug 31, 2021
    Highly recommended

    From my initial enquiry to the currency transfer the service I received was faultless. Ellis passed my case to Freddie to finalise while he was away - the level of customer service from them both was second to none. I used Currencies Direct as one of the companies recommended by Martin Lewis, and I wasn't disappointed - would definitely use them again for overseas money transfers. If only all companies had their level of customer service!

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  • author
    Barney Wild
    Sep 14, 2021
    Friendly & Efficient Service

    Over the past few weeks I've had the pleasure of dealing with Ethan Carne, he was very friendly and helpful and made me feel at ease as I'm new to transferring currency. I made a number of transactions and every time his professional service and advice was very welcome and each transaction went though smoothly. I would highly recommend both Ethan and this company. Further to my review of a fortnight ago, I had cause to contact Ethan again, who was more that helpful in dealing with an additional request.

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  • author
    Keith Allen
    Aug 31, 2021
    Outstanding customer service

    Outstanding customer service, personalize at all times, received the money very quickly with the best rates on the market. I will highly recommend. Our agent, Claire G., was extremely efficient. Thank you! we will keep on using you.

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  • author
    Ben Jordan
    Aug 30, 2021
    Having just bought a property in Spain…

    Having just bought a property in Spain we didn't know where to start transferring a large amount of pounds to euros. Freddie Vuvyan at Currencies Direct was very helpful and the transfer went without a hitch.

    ...

  • author
    Pierre
    Aug 29, 2021
    I recently used Currencies Direct to…

    I recently used Currencies Direct to transfer and convert a large sum of money for a property purchase. All went very well and the customer care provided by Freddie Vyvyan was exceptional

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  • author
    Sean gibney
    Aug 28, 2021
    Currency Direct review

    I have made numerous currency transfers with the company our the past few years. My business is managed by Mr Freddie Vyvyan who is always very polite, courteous and efficient. I have never had problems with any of the transfers. Mr Vyvyan deals my transactions very quickly and thoroughly. I am delighted to use Currency Direct for all my further business. S.Gibney

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  • author
    Chantal
    Aug 28, 2021
    I am very pleased with Freddy's quick…

    I am very pleased with Freddy's quick reponse and efficiency. It is inspiring for confidence in transactions with moneys. It is all very professional. Thank you.

    ...

  • author
    YF
    Aug 28, 2021
    Amazing service

    Amazing service, my dedicated account manager Freddie has been very supportive and quick in responding.

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  • author
    Kevin
    Aug 27, 2021
    Helpful and professional service

    Helpful and professional service. Comprehensive information and answered all my questions on the phone. Email updates are a real plus so you are informed of the status.

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  • author
    LP
    Aug 27, 2021
    Strongly recommended

    Excellent service. After being disappointed with another on-line currency exchange site, being unable to actually speak to someone, it was a breath of fresh air when Chris Blewitt contacted me after my initial application and talked through how to set up the account, even bearing with me when I entered the incorrect telephone country code. A very helpful and courteous team helped me with every step of the transfer and the money was exchanged from UK to France swiftly. Strongly recommended.

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  • author
    Edro
    Aug 26, 2021
    Great service

    Submitted an enquiry online, with an almost immediate response. Guided very helpfully through the set-up process, costs, timescales and so on, and then assigned an account manager once I set up. The online portal is easy to use, and questions were answered immediately. Phone contact with a named account manager (Peter) was exceptional.

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  • author
    Steve Close
    Aug 25, 2021
    Sets The Standard For Online Business

    I wanted to cut down on money lost on fees and high conversion rates when transferring money to my sister in Ireland via bank transfer, so I looked for an alternative. I was extremely lucky to stumble across Currencies Direct. I received a very prompt callback from Ethan, a very professional and engaging person who explained the whole process and helped me with my many questions. It was very refreshing to be able to phone back and speak to the same person; a rarity nowadays and a lesson for other businesses. Money was transferred very quickly, and my sister benefitted from having a lot more Euros on her side. An extra Cappuccino for me when she visits I hope! Will 100% use again.

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  • author
    Dawn
    Aug 25, 2021
    Grace was very helpful

    Grace was very helpful, guiding me through the process for my first transfer. And quick to respond to email queries. Many thanks!

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  • author
    Laura McLellan
    Aug 25, 2021
    Happy customer

    It really couldn’t have been easier. My transaction felt in safe hands with Currencies Direct. Will use again and recommend.

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  • author
    Oscar Banchero
    Aug 25, 2021
    Ethan was very helpful

    Ethan was very helpful - even when my bank was not! When problems arose with my bank, Currencies Direct were more than happy to help out in every way they could. I would definitely recommend them to someone else, and I will be using them again.

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  • author
    Andrea
    Aug 25, 2021
    Absolutely fantastic service as ever…

    Absolutely fantastic service as ever from Currencies Direct with their great office support team always on hand to help with any questions. Really need 10 stars to give them the rating they deserve!

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  • author
    david rigby
    Aug 24, 2021
    Exemplary call centre staff

    While there has been overzealous checking in the application resulting in applying twice, I have to say that the conversations with the call centre - Peter Hallas and Laura McLoughlin - have been exemplary. I wish all call centres were as good as this.

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  • author
    Michael Ogden
    Aug 23, 2021
    Fantastic service from Grace. ..

    I read a comment on a Facebook group about Currencies Direct having an account in France in Euros. This was music to my ears as I wanted to transfer some Euros into GBP. I clicked on the link, filled in my details and almost immediately had an email back and a follow up phone call from Grace Hood. Grace emailed me the IBAN number of their Euro account in Paris. I then instructed my French bank to transfer a trial transfer which was received by Currencies Direct next day. We were in business. Fantastic service from Grace.

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  • author
    Nigel Harris
    Aug 23, 2021
    Really good service

    Really good service. Had good telephone access to Grace Hood who talked me through the whole process which turned out to be very straightforward. Have to do further regular transfers and will happily use Currencies Direct

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  • author
    Robert Wray
    Aug 22, 2021
    I have used this company before

    I have used this company before, from my experience they are trustworthy and efficient. Highly recommended.

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  • author
    Dave
    Aug 21, 2021
    Excellent Transaction

    Great from start to finish. Details - I made a small transfer from the UK of 6,500 sterling to a US bank account. Ethan phoned to introduce himself as my account manager and was there to assist me through the whole process. He was extremely polite, professional, and helpful, and even though the process itself was fairly straightforward he was still willing to talk me through it. It was very reassuring to know he was available when needed. Once they received the money from myself it was in the US bank account in less than 48 hours. Not sure of the exact time it took. To summarise: Very fast transfer, very competitive exchange rate, easy process, and great communication. I would recommend Currencies Direct to anyone wishing to transfer funds - you will not be disappointed.

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  • author
    Cathy Stone
    Aug 21, 2021
    …low rate

    I've been reading the reviews and I must say most of them are positive, with people saying what a good rate they received. I was given what I believe was a poor rate after currencies direct already had my money,for 144,800 euros I was given 118,300 pounds, after reading many compare sites including lloyds bank they were all saying 3 to 4000 more.i have wrote a complaint email as it seems to me I was getting the rate for 30,000 or less,hoping it was a mistake and I haven't been cheated deliberately, just waiting for them to investigate. Could someone tell me if they converted a similar amount what they received, as this is now giving me sleepless nights. I might have been nieve but I thought the rate was the rate,or do we have to negotiate. Thanks

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  • author
    roland g
    Aug 20, 2021
    Spotless service and constant…

    Spotless service and constant availability by my RM Jeremy, and the rate was the best.

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  • author
    Murray Dalton
    Aug 20, 2021
    Ethan Carne

    Ethan guided me through my first transfer with no bother. Would recommend to anyone!!

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  • author
    Deirdre Marculescu
    Aug 20, 2021
    I must congratulate Chris Blewett

    I must congratulate Chris Blewett on the excellent service he has provided during my recently transfer. After many years I had been badly let down by another company and when I contacted Currencies Direct I was losing confidence in sending money to my foreign bank. Then Chris introduced himself as my account manager and he was absolutely brilliant - just what I had hoped for! I shall be recommending Currencies Direct to all my friends.

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  • author
    Gill Doherty
    Aug 20, 2021
    Germaine Boselli has been brilliant

    Germaine Boselli has been brilliant. She couldn’t have been more helpful. I was given a very competitive rate when converting my USD to GBP. I wouldn’t hesitate to use Currencies Direct again and, particularly, Germaine

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  • author
    Gary Bishop
    Aug 20, 2021
    User friendly app and quick service

    User friendly app and quick service. I sent euros arrived same say and I was able to switch to my £ bank account next morning at good rate. Account manager Ethan on the phone when needed and even followed up to make sure transfer received. Will be using regularly

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  • author
    Johnnie Ball
    Aug 20, 2021
    I worked with Ethan who was incredibly…

    I worked with Ethan who was incredibly helpful. The transaction went smoothly - it made all the difference having a great account manager.

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  • author
    Rod Allen
    Aug 20, 2021
    Euro transfer...simple and efficient.

    Ethan at Currencies Direct was efficient and kept us informed during the transaction. A good ambassador for the company. Thank you Rod Allen

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  • author
    Elizabeth Isadore Igoe
    Aug 19, 2021
    Money transfer to Portugal

    The transfer was easy to do and Chris Bewitt was very attentive and helpful

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  • author
    Loco
    Aug 19, 2021
    Chris Blewett was my guide. All done in the day.

    Chris Blewett dealt with my transfer. First time for me, Pounds to Euros. Slight glitch, but no worry. I phoned Chris and sorted it all out, immediately. Transfer completed same day. Can't expect better than that!

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  • author
    Steve Ellison
    Aug 19, 2021
    Excellent Service

    I have only been dealing with Currencies Direct since April, the service I have received from Komal has been excellent, no issue is a problem and all transactions have carried out in a timely manner, I would recommend their services

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  • author
    Robert Storey
    Aug 19, 2021
    Quick, easy, efficient.

    Quick, easy and efficient: Found CD to be a customer-friendly currency exchanger and the friendly service provided by Chris Blewett was high calibre. Processed in two working days just in time to meet my demands.

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  • author
    Bridget C
    Aug 19, 2021
    Very satisfied

    Chris really helpful and followed up on a problem I had. Would use again

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  • author
    Otto Billström
    Aug 19, 2021
    Perfect for my needs!

    I had a thoroughly great experience using the services of Currencies Direct. Funds arrived promptly, at a fair rate, and Germaine was an excellent guide throughout the process. I moved a larger amount over a couple of days, hassle-free, on short notice. Would definitely use their services again!

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  • author
    J. T.
    Aug 19, 2021
    The first time for making a foreign…

    The first time for making a foreign transfer on the internet ! Brilliant, easy and with Chris' experience, had no problems where I had to move € to Eire for a relation moving house. Well done Chris !

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  • author
    Sally Hinchliffe
    Aug 19, 2021
    Efficient, easy and quick

    I recently had to send money to relatives in 3 different countries. My account manager, Germaine, was efficient, very helpful and friendly and the transfers were effected easily and extremely quickly. I would not hesitate to use again and would recommend to others.

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  • author
    Peter Walter
    Aug 19, 2021
    Excellent service.

    Excellent exchange rate. Grace Hood, my Account Manager talked me through the process, which was absolutely painless and straightforward. Many thanks.

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  • author
    stevens
    Aug 19, 2021
    Fast service.Helpful staff .Thank you …

    Fast service.Helpful staff .Thank you Grace for the easy transaction

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  • author
    Paul Ward
    Aug 19, 2021
    Fast account set-up and excellent…

    Fast account set-up and excellent responses from Germaine our Account Manager. Transfers are fast and the online system is very intuitive. The standard online rate is usually competitive.

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  • author
    Ruud Kerpen
    Aug 18, 2021
    All went very smoothly

    First time I used Currencies Direct. Jeremy helped me through the process and he was excellent, explaining things in a clear manner and responding very quickly to my calls. All went very smoothly.

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  • author
    Mark Robinson
    Aug 17, 2021
    A breath of fresh air

    This was my first attempt at transferring currency abroad using a specialist firm and I have to say from start to finish the whole experience was absolutely faultless - from my initial engagement with Laura, who helped me finalise the set-up of my online account, to the patience and expertise of Grace who guided me through my rather complicated currency transfer instructions, the whole process was just so very slick and professional that I see no reason to use a high street bank again! Ever! And such a good exchange rate/low costs too. Having a dedicated (and real!) person on hand who understood my needs and who I could email and speak with, and who responded immediately, is a real winning strategy but sadly so rare these days. Well done Grace, Laura and the Currencies Direct team - I will not hesitate in recommending you to others!

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  • author
    Christine Clayton
    Aug 17, 2021
    I found Germaine to be a very helpful…

    I found Germaine to be a very helpful and patient young lady, no question was too much and she is a credit to your company. An excellent service

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  • author
    Louise Newport
    Aug 16, 2021
    Excellent service from ethan carne

    Excellent service from ethan carne. I found it easy to use once ethan had guided me through it over the phone as I've never done anything like this before. He was always available to help so it was great knowing he was at the end of the phone. I sent him an email and he replied pretty much straight away. Ethan was very friendly and helpful. I would definitely recommend them I will be using currency direct again.

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  • author
    Paul Graham
    Aug 16, 2021
    Highly professional and friendly staff

    Highly professional and friendly staff. Grace Hood personally walked me through the process. Never believed it could be so simple. Keep up the good work and "customer comes first" ethos.

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