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Currencies Direct Review

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Reviews 7,783

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Michael Graw
Michael Graw
May. 30, 20214 min read

Currencies Direct summary

Currencies Direct is a London-based money transfer service that caters to individuals and businesses. The platform offers transfers in 40 different currencies and 120 countries around the world. Currencies Direct charges zero fees for most transfers, but the exchange rate you receive is typically 0.25-1.5% below the going market rate. If you want to lock in a better rate, the platform offers helpful tools like exchange rate alerts.

Pros

  • No transfer fees
  • Exchange rate alerts
  • Supports international business payments

Cons

  • Transfer minimum of $100
  • No option for cash pickup
Currencies Directat a glance
4.4

Editorial score

Fees?

No transfer fees

5.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

Currencies Direct Fees & Rates

Currencies Direct doesn’t charge any transfer fees. Instead, the platform makes money by offering you a lower exchange rate than the current market rate. Currencies Direct is transparent about this, displaying both the mid-market rate and the exchange rate you’ll receive.

How much Currencies Direct charges through this difference depends on what countries you are transferring between and how much money you’re sending. For sending money from the US to the UK, the exchange rate difference is typically between 0.25% and 0.5%. However, if you’re sending money to Africa, the rate difference that Currencies Direct is charging can be as high as 1.5%. 

One thing to keep in mind is that Currencies Direct requires a minimum transfer of at least $100.

How Does It Work?

Transferring money around the world is easy with Currencies Direct. On the platform’s website, just enter what countries you want to send money to and from and how much you want to transfer. You can then get a free quote with Currencies Direct’s exchange rate by entering your name, phone number, and email. 

If you’re happy with the quote, you can send money online through the Currencies Direct app (for iOS and Android) or over the phone. All transfers must be made to a recipient’s bank account, although you can pay for your transfer directly from your bank account or with a debit card. 

How Long Does It Take?

Transfers with Currencies Direct are typically completed within the same business day, although some transfers can take up to two days. You can monitor your transfer’s progress at any time on the platform’s website or through the mobile app.

Currencies Direct Top Highlights 

Currencies Direct has a few features that help it shine for transferring money around the world:

Global Breadth

Currencies Direct supports transfers between more than 120 countries around the world. It also supports more than 40 different currencies, including most currencies used in Europe and Southeast Asia.

Limit Orders

Currencies Direct support limit orders, which allow you to make a transfer only if the exchange rate hits a predefined level. This is a good option if you don’t need to transfer money immediately and wait until you can get a better exchange rate. Currencies Direct can either initiate your transfer as soon as the desired rate is reached or send you an alert.

Multi-currency Accounts

For businesses that send and receive money in multiple currencies, Currencies Direct offers multi-currency accounts. These accounts enable you to hold money in dollars, pounds, and euros all at the same time and instantly interconvert between them at Currencies Direct’s going exchange rate at any time. 

Simultaneous Payments

Another nice feature for businesses is that Currencies Direct enables you to set up multiple simultaneous payments in various currencies. This is extremely helpful if you want to pay overseas employees at the same time. Individuals can also take advantage of this feature to send money to friends and family scattered around the world.

Customer Support

Currencies Direct offers US support from 9 am to 5 pm Eastern, Monday to Friday, by phone and email. Although these support hours are somewhat limited, Currencies Direct has more than 20 branches around the world. So if you need help outside of regular business hours, you can contact the company by contacting an international branch.

Privacy and Security

Currencies Direct is regulated by the Financial Conduct Authority, which is the UK equivalent of the Financial Industry Regulatory Authority in the US. 

The company keeps all customer funds completely segregated from its own funds, an important firewall that ensures your money is going to its intended destination. 

The company also subscribes to voluntary regulations like the Non-investment Products Code and is highly rated by the UK credit agency Dun & Bradstreet.

Bottom Line

Currencies Direct is a high-quality money transfer service that offers zero transfer fees and competitive exchange rates. The service enables you to send money as fast as the same day to over 120 countries around the world. However, you must send at least $100 and transfers have to be sent to a bank account rather than to a cash pickup location.

Initiating a transfer is simple through Currency Direct’s web interface or mobile app. You can easily enter limit orders if the current exchange rate isn’t as favorable as you’d like. Businesses can also benefit from Currency Direct, since the platform offers tools like multi-currency accounts and simultaneous payments around the globe.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Currencies Direct
Currencies Direct
ExcellentReviews 7,783
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Trustpilot reviews

See what some costumers are saying about Currencies Direct
Currencies Direct
ExcellentReviews 7,783
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Excellent
90%
Great
6%
Average
1%
Poor
1%
Bad
2%
  • author
    Peter Darley
    14 hours ago
    US$ transfer

    I was led through the process of transferring from a US account to my London account swiftly and efficiently by a very helpful account manager, Peter Hallas

    ...

  • author
    Chris Tomlinson
    a day ago
    A euro to pound sterling transfer

    We were very well advised by Laura McLoughlin at every stage of this transfer with for us a very large house sale transfer. She was very helpful in explaining the whole process. She communicated extremely thoroughly. Thank you. Chris and Barbara Tomlinson.

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  • author
    Anthony Pollard
    a day ago
    used CD once before to transfer to the…

    used CD once before to transfer to the eurozone. no problems with that. however, this time trying to transfer money to Thailand, just took forever. after talking to various agents now told the money will not land until Monday/Tuesday of next week. Not at all happy with this. would most definitely NOT recommend CD TO ANYONE. can only hope that the transfer gets there eventually . . .

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  • author
    Diana, UK.
    2 days ago
    Definitely recommended!

    Smooth and quick process. James Nicholls was reassuring and a great account manager.

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  • author
    Gary Funnell
    2 days ago
    Currencies Direct review

    I started using Currencies Direct back in 2021, to convert pounds sterling to euros then transfer the euros abroad to my European bank. I was assigned a sales support lady ( Jeannette Troy) Jeannette took me through the process from end to end she couldn’t have been more helpful, and she’s only a phone call or email away if I need help. I would strongly recommend Currencies Direct to anybody wishing to send monies abroad. Brilliant service and very customer focused.

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  • author
    MR. JORDAN
    2 days ago
    Excellent service by all at Currencies Direct

    I enjoyed excellent service by all at Currencies Direct, especially Ethan Carne. This was my first transfer using Currencies Direct, having used several others before. Very pleased with the Currencies Direct service, ease of use, and the rate achieved. Surprisingly I initially experienced problems from my own bank!! No problems however with Currencies Direct. Will definitely be dealing with Ethan and co. again and I thoroughly recommend them.

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  • author
    Ron R
    2 days ago
    Help when I needed it

    Got into a slight muddle when sending a payment. Laura phoned to say that the transfer had been registered twice, corrected the error and explained what I should do next time. Thank you Laura. Very helpful service. Good rates and prompt transfers.

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  • author
    Ashok
    2 days ago
    Euro Transfer

    I wanted to make a transfer to Spain, hence opened an account a few weeks ago. Following that Nikola was in regular contact with me advising the prevailing rate, when there were favourable movements in the market. Today I made the required transfer as Nikola confirmed that my desired rate was available. Thank you, Nikola.

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  • author
    David Evans
    2 days ago
    Fantastic support from your staff who…

    Fantastic support from your staff who were informative and ensured security throughout the process.

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  • author
    James Lamb
    3 days ago
    Very helpful and accomodating

    Very helpful and accomodating, quick and easy service

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  • author
    Claudia Maher Shipley
    3 days ago
    Exceptional service which made the…

    Exceptional service which made the whole process seamless. Thank you Alastair!

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  • author
    Wendy Tilley
    3 days ago
    Peter Hallas at currency Direct helped me .…

    Peter Hallas at currency Direct helped me through my transactions , he was so reassuring,thank you.

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  • author
    Rob H
    3 days ago
    Great service from Nikola Pawlowska

    Great service from Nikola Pawlowska. Quick responses to queries and easy transactions !

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  • author
    P.Smith
    3 days ago
    Quick quote?

    Improvement could be the 'quick' quote claim. I waited 24 hrs. In whose terms is that quick? 'Dealers' merely encourage you to make transfers but don't actually advise when is best to do so as the site promises. Everything they offer is available online so I can't see the point of having a 'dealer' contact me at unplanned inconvenient moments with no option to plan a call. They have no thought for customer privacy e.g. discussing a money exchange overheard by anyone around. Very disappointing. Making contact with customer service is tediously slow which isn't helpful either when you're hoping to transfer at the best rate which I thought was the main purpose.

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  • author
    Nicky
    3 days ago
    An excellent proactive 5* service from Alastair

    An excellent proactive from CD, in particular Alastair Archbold. From my first enquiry through to completion of our transaction, he has been extremely helpful, making the entire process very easy and quick. I really can’t fault his attitude and professionalism and would definitely recommend them. A great all round service. Many thanks Alastair! Nicky

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  • author
    Stuart Whitehead
    3 days ago
    World Class experience using Currencies Direct.

    A first class experience from Currencies Direct. In particular from Chris McCormick who has provided a professional and efficient service throughout. Chis was always on hand to provide reassurance throughout and is clearly very experienced in his field. A highly credible and efficient personal service, simply outstanding in todays world. Stuart Whitehead Director- Towers Whitehead Wealth Management Ltd

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  • author
    Mr F
    3 days ago
    Very professional friendly service and…

    Very professional friendly service and good rates. Highly recommend

    ...

  • author
    Jean Bannister
    4 days ago
    Great Customer Service

    Great customer service, always a real person to talk to straight away. If person not available always rang back or messaged very quickly. My account manager did a great job talking me through the process and I always felt my money was secure.

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  • author
    Alan
    4 days ago
    Great customer service from Laura

    Laura called me very quickly after my initial contacts with Currencies Direct and took me through the transfer process so that my first international transfer was in place within minutes. I very much appreciated her patience and her attention to my specific requests.

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  • author
    john
    4 days ago
    Customer next level

    The level of customer service was of a level that I have have notexperienced before. James was very helpful and I highly recommend this company. They were able to assist me over come problems that were not of there making to make the whole process smooth

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  • author
    Sarita Madapalli
    4 days ago
    Am a new customer with Currency Direct…

    Am a new customer with Currency Direct and was bit anxious in transferring the funds to UAE. My accounts manager Laura McLoughlin was very helpful, made me comfortable in friendly manner to initiate my first transfer. Currency Direct exchange rates are very good and am fully satisfied with the transparency of all the activities in the account.

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  • author
    Tom
    4 days ago
    James helped me through the difficult…

    James helped me through the difficult questions and I can’t thank him enough, excellent!!!

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  • author
    JOHN JOHNSON
    Nov 23, 2022
    Great company, great service and a brilliant Personal Account Manager

    This is the first time to use a company to transfer currency abroad. I compared 4 companies but found that Currencies Direct were more professional and market knowledgeable. What made it a great experience was the allocation of personal account manager. Grace Hood was my PAM and she was instrumental in helping me transfer funds to my son in Dubai. Support and communication was excellent and it was obvious that Grace was very client orientated and couldn't do enough to assist in completion of my transaction. A great ambassador for the company. Due to Grace and her personal guidance and support I would not hesitate in using Currencies Direct again.

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  • author
    Lee Suddaby
    Nov 23, 2022
    I couldn't fault the service I received…

    I couldn't fault the service I received from the team at Currencies Direct from start to finish. After the initial telephone call I was appointed a personal representative, Grace hood in my case who guided me through every step of the money transfer process I was wanting to do. Several times I called Grace back to clarify things and every time I was given the information I needed very prompt and professionally. I wouldn't hesitate to recommend Grace and the team at Currencies Direct.

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  • author
    Margaret
    Nov 23, 2022
    the advisor was quick

    the advisor was quick, efficient, knowledgeable, and endlessly patient and talked me through the procedure. excellent customer service. I highly recommend Currencies Direct

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  • author
    Andrea Harris
    Nov 23, 2022
    Trustworthy and easy

    Laura McLoughlin was my rep and made the entire experience of transferring effortless and straightforward. The amount I paid was much cheaper than other methods and I felt in safe hands. Will use again if I have a need to transfer funds internationally.

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  • author
    Fionna
    Nov 23, 2022
    Excellent Laura McLoughlin talked me…

    Excellent Laura McLoughlin talked me through the whole process of setting up an account and doing a currency transfer. Their system is easy to use.

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  • author
    MR RAY
    Nov 23, 2022
    A great experience without the stress…

    A great experience without the stress that is usually associated with making international money transfers. Nikola helped throughout the process, answering questions swiftly where they arose, giving extra certainty to the process. Just a simpler, fairer & cheaper way to do international money transfers for business or pleasure. Thank you :)

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  • author
    James MacDonald
    Nov 23, 2022
    Living and using foreign currency abroad

    Having recently moved abroad to Thailand with intension to visit several other countries in Asia over the next 15 months, I was looking to use an alternative means of money transfer whilst here. I contacted Currencies Direct. After an excellent, professional briefing by James Nicholls I was totally convinced that this was the correct route for my financial transfer needs. Their app was simplicity itself and very much looking forward to swift transfers monthly during my stay. Having used 2 alternative companies in recent times I can honestly say that CD is far more reassuring and much less fuss. I highly recommend

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  • author
    David Sweeney
    Nov 23, 2022
    Nikola Pawlowska makes the whole…

    Nikola Pawlowska makes the whole experience very relaxing because anything involving money is stressful

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  • author
    Robert Wemyss
    Nov 23, 2022
    My transfer agent Nikola Pawlowska made…

    My transfer agent Nikola Pawlowska made the transfer simple and provided prompt responses.

    ...

  • author
    Ernesto
    Nov 22, 2022
    Everything went smoothly and that my…

    Everything went smoothly and that my funds have arrived as expected.

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  • author
    John Riley
    Nov 22, 2022
    Great service today from Laura helping…

    Great service today from Laura helping me to transfer funds 5 STAR service will definitely use Currencies Direct again

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  • author
    Mrs Adams
    Nov 22, 2022
    From the moment Laura telephoned to…

    From the moment Laura telephoned to assist me with completing my online account set up, to talking me through making my first transaction, to the courtesy call the following day to ensure everything had gone exactly as expected, I felt thoroughly assured I was in safe hands at each step. Laura was outstandingly patient and helpful, happy to answer my very many questions in an approachable, comprehensive manner. The entire process was simple and efficient. And equally importantly, the standard of Customer Service was excellent. I would not hesitate to use Currencies Direct again and would be most glad to recommend them. Thank you Laura once again.

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  • author
    Abul KM Ashraf U I Khan
    Nov 22, 2022
    Great service and support

    Great service and support

    ...

  • author
    Adam Wells
    Nov 22, 2022
    Currencies Direct, an excellent money transfer company

    When looking for an intermediary money transfer broker you are looking for the best rate,Currencies Direct (CD) in my case €>£ was the best. The setting up of the account was very straightforward using their application. I was contacted and helped throughout the whole process, Sarah Currie was very helpful. I also spoke to a senior advisor who was also very helpful and provided a flexible solution on the transfer time. I would not hesitate to use them again.

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  • author
    Dilip Patil
    Nov 22, 2022
    Great help by James

    Great help by James! Sorted my problem promptly.

    ...

  • author
    Antero
    Nov 22, 2022
    Very efficient provider!

    Very efficient provider. The Staff is competent and kind. Nikola Pawlowska is excellent.

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  • author
    Charles
    Nov 21, 2022
    Very very helpful And patient advice.

    Very very helpful And patient advice.

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  • author
    Lawrie
    Nov 21, 2022
    Thanks-a-lot!

    Our first experience of transferring funds from Spain to UK. Currencies Direct was recommended to us - and we have no hesitation in recommending them to you! Each staff member with whom we had contact was friendly and helpful. Sherry, our account manager, was a joy to deal with. The exchange rate we received was very competitive. We were delighted when the funds reached our UK bank account in three working days. Well done Currencies Direct!

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  • author
    Matthew
    Nov 21, 2022
    Megan Lee was very helpful

    Megan Lee was very helpful

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  • author
    KATHRYN
    Nov 21, 2022
    Excellent service from Nikola…

    Excellent service from Nikola Pawlowska. Very helpful and guided me through the who process. Very helpful

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  • author
    Roy
    Nov 21, 2022
    Easy to use & reliable

    Very fast secure transfer. Remember to include their reference number for speedy receipt of your funds.

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  • author
    Bernadette from Marlow
    Nov 20, 2022
    First class service

    The entire experience of transferring sterling to euros was made seamless using Currencies Direct. The service I received from Jeremy Warr in the trading department was excellent. I would therefore have no hesitation recommending Currencies Direct.

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  • author
    Jacqualyn Brown
    Nov 20, 2022
    Excellent service

    James Nicholls was our newly appointed Account Manager and was reassuring and supportive throughout a complex money transfer to NZ. He contacted us at each step of the transaction until the money finally arrived safely in our son's account. Good professional support at a challenging time. Thank you James.

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  • author
    Kellie Thomson
    Nov 20, 2022
    Germaine was so helpful

    Germaine was so helpful. 10/10 and put up with my many questions so politely. Would definitely use Currencies Direct again, great service. Thanks.

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  • author
    Patrick Murphy
    Nov 19, 2022
    Outstanding service from Jeremy

    Outstanding service from Jeremy, he made me feel comfortable at every stage of moving a significant amount from GBP to Euros. I have continued to use Currencies Direct for my other transactions. This personal service is not something I have experienced from other FX providers. Very happy customer here

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  • author
    Martin smith
    Nov 19, 2022
    Professional as always

    Prompt support, professional and knowledgeable support and delivered on what he promised

    ...

  • author
    Rosemary Rennie
    Nov 19, 2022
    Great service and support

    Was my first time transferring a significant sum of money abroad and had reservations due to risk of fraud. From the moment of registering with Currencies Direct Megan Lee kept in touch with advice with no pressure to exchange. Was talked through the process easily and would have been too hesitant to complete myself. Overall service and support was first class and I felt I got a very competitive exchange rate despite these erratic financial times. Thank you.

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  • author
    Wesley Byrne
    Nov 19, 2022
    Easy to sign up for an account online.

    Easy to sign up for an account online. James Nicholls called me a few minutes after signing up online, to see if i needed any help and to explain the process of transferring money. After my first transfer he called to say the process was complete. The whole process went smoothly from start to finish, great to know James and the team are there to call upon when needed. Excellent service.

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  • author
    Garth
    Nov 18, 2022
    Prompt Service

    They call me straight away if there is a problem and when I have called them for assistance they have been excellent

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  • author
    Mark
    Nov 18, 2022
    Excellent service with currencies…

    Excellent service with currencies direct. Emma was very professional and the transactions were easy and efficient. Would highly recommend

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  • author
    Naeem
    Nov 18, 2022
    Excellent quick service.

    Excellent quick service. Laura was very helpful.

    ...

  • author
    Catherine
    Nov 18, 2022
    Your transaction is in safe hands with Germaine

    Germaine at Currencies Direct was absolutely fantastic!! I was making the largest financial commitment of my life and I always felt like I was in safe hands. Her advice and knowledge enabled me to secure a fantastic exchange rate! I was actually quite sad to say goodbye when my transaction was completed. I would highly recommend them to anyone. Thank you Germaine

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  • author
    Anita Venkatanarayanan
    Nov 18, 2022
    Used currency direct

    Used currency direct. Process was very easy and straight forward and Nikola Pawlowska was very ready to help in case i had issues . They gave the best rate of exchange.

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  • author
    Ricardo
    Nov 18, 2022
    Professional and very easy to use

    Fantastic and very easy service to use. Nikola Pawlowska my allocated client account manager was ever so friendly and helpful exlaining things to me as a new user. Recommend for anyone needing foreign currency facility!

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  • author
    JULIE HANSON
    Nov 17, 2022
    Excellent service - Emma was friendly and very professional

    Emma was friendly, effiecient and the whole service was professional. We had an easy experience and would use this service again.

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  • author
    Guest
    Nov 17, 2022
    Prompt answering of the phone (so…

    Prompt answering of the phone (so important in these times). Professional, helpful, competent gentleman on the other end. Clear advice given.

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  • author
    Jamshid Atashparast
    Nov 17, 2022
    Special thanks to my account manager Laura for her service-oriented attitude.

    My order was processed very well.

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  • author
    John
    Nov 17, 2022
    1st time user of Currencies Direct

    1st time user of Currencies Direct, easy to use and a very straight forward process. My advisor James was pleasant, polite, reassuring and knowledgeable. I appreciate the no pressure approach.

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  • author
    Adam
    Nov 16, 2022
    Great Customer Service !!!

    Great Customer Service !!!

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  • author
    David Lamont
    Nov 16, 2022
    Excellent

    Nikola was tremendous in helping me change my currency..could not fault her

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  • author
    Mrs Appleby
    Nov 16, 2022
    Grace Hood

    Grace Hood was extremely helpful and patient. Thank you

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  • author
    Ashley Woollacott
    Nov 16, 2022
    Good Service

    All staff that we dealt with were very efficient and pleasant and transactions ran smoothly.

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  • author
    Philomena
    Nov 16, 2022
    Excellent service and professional.

    Both Mary O'Regan and Daisy McDonald were excellent dealing with my queries and helping the transfers. Very good rates also. Most importantly felt reassured and confident in proceeding with Currencies Direct - they are legit.

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  • author
    Richard Worsnip
    Nov 16, 2022
    Very good quick service and great…

    Very good quick service and great communication

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  • author
    Karol Blackburn
    Nov 16, 2022
    Smooth transaction

    Just a line to say how easy it was to transfer our money Made easy by Freddie Vyvyan who made our first experience very easy.Talked us through exactly what we had to do gave us a real peace of mind. Once again Freddie thank you.

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  • author
    Jill Ashley
    Nov 16, 2022
    This was my first transaction with…

    This was my first transaction with Currencies Direct. More than happy with this company. I was given my own account manager, James Nichols, who was charming and extremely helpful and efficient. I was only transferring a small amount but I felt I had been given the same respect and advice of someone who was perhaps transferring thousands. Thank you Currencies Direct and James

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  • author
    James Bingham
    Nov 16, 2022
    Help and advice was clear

    Help and advice was clear, pleasantly given and useful. Major issue was 19 days delay between depositing banker's draft and receiving funds, apparently caused by Caixa bank in Spain, not explained (only explanation was that there was a tecnical problem). This large sum of money was not available to me to use for far too long.

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  • author
    M J
    Nov 15, 2022
    Thank you Nikola Pawlowska

    Thank you Nikola Pawlowska for your help with currency transfer today, you have been very patient and explained very well step by step how it works.

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  • author
    Tam Bain
    Nov 15, 2022
    Jade Bailey was very knowledgeable and…

    Jade Bailey was very knowledgeable and explained perfectly how the currency exchange would work.provided Great service and was very efficient.

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  • author
    Jackie Axford
    Nov 15, 2022
    Helpful, Friendly & Patient

    Currencies Direct are always helpful and patient with me. This time James Nicholls assisted me with a spot transfer and was exceptionally patient and helpful.

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  • author
    Purslow
    Nov 15, 2022
    Thank you to Laura McLoughlin for her…

    Thank you to Laura McLoughlin for her help and patience in answering questions on my first transfer.

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  • author
    Anne
    Nov 14, 2022
    Thank you to Ethan Carne for helping me…

    Thank you to Ethan Carne for helping me when using this service. Ethan is very helpful, ready to spend the extra time needed to guide me through the service step by step and answer all of my queries. I have found the transaction service to be straight forward

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  • author
    Alex
    Nov 14, 2022
    Thank you to Ethan Carne for helping…

    Thank you to Ethan Carne for helping make this service easy to use and understand. Ethan is very communicative and extremely helpful, ready to spend the extra time needed to kindly guide me through the service step by step and answer all of my queries. I have found the transaction service to be quick and simple! Thanks team!

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  • author
    Jack RL
    Nov 14, 2022
    Customer service was 10/10

    Customer service was 10/10

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  • author
    EA Kirk
    Nov 14, 2022
    Thank you Nikola

    It was my first time sending money through Currencies Direct and I was really pleased to have the support of Nikola Pawlowska. She talked me through the online process and helped me to secure a better exchange rate than I might have otherwise had. Thank you!

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  • author
    Andrew S
    Nov 14, 2022
    Excellent professional service from…

    Excellent professional service from Jamie Hackett-very smooth transaction-will definitely recommended and use again.

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  • author
    Jan Johnson
    Nov 14, 2022
    I dealt with Laura McLoughlin who was…

    I dealt with Laura McLoughlin who was extremely patient with me considering the problems I had with mobile reception and technology. She was very helpful and professional in her dealings with me and astute enough to spot an error I had made in the name of my recipient which could have resulted in a delay in the funds being received. I am happy to recommend the service I received, it was efficient and straightforward.

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  • author
    Mr Cassar
    Nov 13, 2022
    Safe and Efficient Company

    I was very reluctant to use an online money transfer company due to the risk of fraud but I was recommended Currencies Direct and I was very happy to have used them. They are authorised by the Financial Conduct Authority so I felt safe dealing with them plus they are very efficient. Ethan Carne my account manager was very pleasant and helpful in getting me through the process of the money transfer and was happy to explain things to me more than once. The whole process is clear and with no hidden fees. Overall a very good company and I highly recommend them.

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  • author
    Sarah Richardson
    Nov 13, 2022
    I dealt with Germaine Boselli-Horner

    I dealt with Germaine Boselli-Horner, who was very helpful and polite with my recent request. I have used this company for small regular transfers, but this was a slightly larger one, and they made the process easy and pain free, and explained everything. Communication is excellent - good updates by both text and email.

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  • author
    billybee
    Nov 12, 2022
    Sold my house in Spain on the 31 of…

    Sold my house in Spain on the 31 of October 2022, Currencies Direct were given a banker’s draft. It was a bank holiday in Spain on the 1st. of November on the second of November the draft was deposited with caixabank, that is the bank that Currencies Direct uses to transfer money. I had spoken to someone on the 1st. of November and was given a transfer time of 5 working days this would have taken until the 7th. November due to the weekend days not being counted. Nothing appeared in my bank, I contacted Currencies Direct on the 8th. and was told that Caixabank were having computer problems but that should be solved soon. By the 11th. there was still no money in the bank, I texted Catherine on the morning of the 11th. but still no reply.

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  • author
    Naledi
    Nov 12, 2022
    Great Service

    I used the South African branch. The service I've received has been polite and professional with responses to emails coming through within the hour. Overall it took about 5 days from getting my ID and documents verified for opening the account in SA, to receiving the money in my British account. The rate given on the day of the transfer was better than that quoted when I was enquiring about the services so I was very pleased. I will continue to use Currencies Direct for my transfers. Thank you to all involved.

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  • author
    Pat Shields
    Nov 11, 2022
    Excellent from start to finish

    Excellent from start to finish. Kerryn has been wonderful and I haven’t got a single complaint. Thank you again.

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  • author
    Peter Sevier
    Nov 11, 2022
    Recent problems transferring money from…

    Recent problems transferring money from my Barclay’s Bank, Penzance, account to my account at TD Bank, Amherst, USA. Computer system would not authenticate the Visa debit card, despite several tries. Currencies Direct personnel very helpful in solving this problem, involving a number of telephone calls to them and also to Barclays Bank. The problem was not easy to pinpoint and correct, and turned out to be an extra layer of debit-card security from Visa, initiated on the 15th of October. Thank you, Currencies Direct. Peter Sevier.

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  • author
    Sharon Thornton
    Nov 11, 2022
    I used Currencies Direct for the first time

    I used Currencies Direct for the first time today after reading reviews and recommendation from Martin Lewis. The rates offered were good and the service I received was excellent. A professional & personal service from the very pleasant & patient Laura McLoughlin.

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  • author
    MRS S MOSELEY
    Nov 11, 2022
    Peter Hallas guided me through all the…

    Peter Hallas guided me through all the relevant questions with patience and helped where needed. Brilliant service.

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  • author
    Dr Simon Peter Gibson
    Nov 11, 2022
    11.11.2022 Currencies Direct provides great service. e. e. e.

    11.11.2022 I needed to transfer some money from England to the USA to the Writers Branding to further my second career as an Author (my Memoir, "Tales of a Meandering Medic" is published and available to buy on Amazon) and Mr James Nicholls of Currencies Direct was very helpful. Dr S P Gibson BA MB ChB MA MRCP FPCert T(GP) MD FRCP Retired Consultant Physician and Nephrologist

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  • author
    Will Hamilton
    Nov 10, 2022
    Germaine made the whole process clear…

    Germaine made the whole process clear and simple. She gave useful advice at all stages of our transfer and is still helping now we are paying funds to suppliers.

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  • author
    Jennifer
    Nov 10, 2022
    Good Professional Support

    Reaz was very responsive and made my currency exchange and transfer of funds for property purchase go smoothly. Service and support from Customers Direct was professional and efficient. I appreciated their support with my transaction. I recommend them for exchanging currency and transferring funds for foreign transactions.

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  • author
    Terry.
    Nov 10, 2022
    Laura was excellent

    Laura was excellent, Came to my rescue when the on-line system failed. A very pleasant and helpful person to deal with. I am so lucky to have her as my Account Manager!!

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  • author
    Douglas
    Nov 10, 2022
    First time I have used Currencies direct

    First time I have used Currencies Direct. My usual provider was good but I got a slightly better rate from CD. Megan was very helpful and the process was easy and straightforward.

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  • author
    Alan Winslade
    Nov 10, 2022
    Highly Recommended

    One word: Outstanding! CD services were recommended by a colleague and their praise was fully warranted. First class customer service in support of registration, onboarding and hand-holding of my maiden transfer. My thanks to Lena Nottle and Peter Hallas, both of whom were quite excellent. A highly competitive exchange rate with no additional costs and a speedy and efficient transfer. All expectations have been exceeded, I will continue to use the service and will have no hesitation in recommending to others.

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  • author
    Barry
    Nov 09, 2022
    Monies received for house sale clearly stated to all parties when account opened.Very inefficient DO NOT USE THEM NOT AS THEY ARE NIT AS GOOD AS THEY SAY

    When opened account stated was for house sale monies.Deposit sent on 8Dec from Binleys Estate agents.Spoke to Emma Jarvis who said monies would be in my account at latest following morning .At midday funds had not arrived.Spoke to Adam( very objectional-rude?)who said contract of sale not in their possession. AT NOTIMEhad we been told this document was required and estate agent stated this was not a usual request Funds left CF at 13,55.Still awaiting funds.VERY INEFFICIENT COMPANY NOT A PATCH ON OTHERS.Due compensation for loss iinterest stress and wasted time but doubt if even an apology will be received.Why o Why did l use them BEWARE!

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  • author
    sarah thomson
    Nov 08, 2022
    What a great service

    What a great service. Quick, clear, I had full confidence in Ethan Carne. I will definitely recommend him to others.

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  • author
    Donald Dawson
    Nov 08, 2022
    Regular Contracts

    I have been making regular transfers of USD to my UK bank for many months but have always had to deal with different managers. Nikola Pawlowska has dealt with the last two in a very efficient and friendly manner and I now have direct contact with her to deal with future contracts which will make the whole process quicker and simpler. This is a great relief!

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  • author
    G Hammond
    Nov 08, 2022
    THE PROFESSIONALS

    During the process I dealt with Daivi Albert and Myra Davis. Both of them were very professional, helpful and extremely pleasant. Every contact was carried securely which is what I hoped for.

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  • author
    Olivia Magalhaes Do Nascimento
    Nov 08, 2022
    Despite frazzled nerves, had an amazing experience!

    I had a truly amazing experience with Currencies Direct. I found them on the internet, did some research and looked at reviews and then, very nervously, made the decision to transfer a rather large sum of money to France. Their support was just first class and, despite making a silly mistake when transferring the money from my bank account to theirs (I forgot to quote my reference number, doh!), they were brilliant at sorting things out for me in no time at all. I would definitely recommend them based on my first experience. Will be using them again very soon to transfer another large amount and am now reassured that they really mean business. Thank you Grace Hood, my client account manager for your time, dedication and the way you make your clients feel unique! Also, thank you so much to the very efficient customer service advisors on the help desk who replied promptly to my every single query! You were wonderful and very professional!

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  • author
    Jo tibbott
    Nov 08, 2022
    Just opened a new account with…

    Just opened a new account with currencies direct. Very efficient and helpful service. Everything was explained in full by Peter Hallas, my new account manager. Would definitely recommend. Best regards Joanne

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  • author
    jonny corcoran
    Nov 08, 2022
    Very good and trustworthy experience

    Very good and trustworthy experience. Freddie Vyvyan was my assigned Account Manager and they helped each step of the way to get the best rate. Would recommend CD and will be using the service again.

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