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SBLI Life Insurance Review 2023

Reviews 1,582
SBLI
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SBLI
SBLI
Excellent
Reviews 1,582
Katy Ward
Oct. 30, 2023
2 min read
Katy Ward
SBLI Summary
Founded in 1907, SBLI offers an impressive selection of life insurance policies with highly customizable features. You can apply for coverage of up to $10 million for terms of 10 to 30 years. In addition to being accredited by the Better Business Bureau, SBLI has excellent ratings on Trustpilot.

Pros

  • Customize coverage to suit your needs
  • Excellent Trustpilot scores

Cons

  • 24/7 customer support not available
  • Medical exam on some policy types

SBLI at a glance

9.6
Editorial score

Coverage type

Offers both term and whole life insurance, often with no medical exams required.
10.0

Customization of policies

Customizable rates and deductibles, upgrades and downgrades available, decide whether to buy with an agent or buy online
10.0

Customer services and support

Multiple communication options and a dedicated agent
10.0

Online experience

Site is easy to use, but doesn't display all relevant information
8.0

Direct insurer?

Yes, direct insurer
10.0

SBLI SBLI Visit Site

Who Can Benefit From SBLI?

With a wide range of term policies, SBLI offers a suitable plan for almost every customer type. That said, its customizable features could make it especially attractive if you’re looking for coverage tailored to your circumstances or believe your insurance needs could change over time.

The company could also be an excellent choice if you prefer to manage your finances online. Its digital account allows you to report claims, make payments, and download forms from a single location. SBLI also offers a free subscription to LegacyShield when you buy a policy. This digital platform allows you to store all your financial documents in one place, including wills and advanced wishes documents. 

Features

Term plans offer coverage for a set time period and will pay out if you pass away during the lifetime of your policy. So you may want to consider this type of coverage if you need to meet certain expenses within a set timeframe, such as paying off a mortgage.

Although the precise features of your coverage will depend on your policy type, some key highlights include:

  • Terms of 10 to 30 years

  • Payouts of $100,000 to $10 million

  • Online account management 

  • Ability to adjust/reduce coverage

  • Option to keep coverage until the age of 85 (premiums may increase once beyond the original term of the policy)

  • Option to convert into whole life plan at any time during the term with no additional underwriting

All term policies also automatically include an accelerated death benefit. This coverage pays up to $250,000 if you’re diagnosed with a terminal illness that will result in death within the next 12 months.

Application Process

If you’d like to apply for insurance through SBL, you can do so fully online or with the help of an agent. The exact application process will depend on the policy type you choose. If you opt for a Simple Term policy, you can apply online and receive instant coverage. 

With a Term policy, you may also need to take part in a medical exam either over the phone or in person. SBLI may also request a copy of your medical records, which means the speed at which you receive a decision can vary.

As part of the process, you’ll also need to provide information such as:

  • Your desired coverage amount

  • Your chosen policy term

  • Details of criminal convictions

  • Details of military service

  • Tobacco use

  • Your driving history

  • Details of any bankruptcies

  • Information on any extreme sports you participate in

  • Your medical history 

Policy Types and Terms

SBLI offers three types of term insurance: Simple Term, Term, and SmartTerm 360. While Simple Term policies require less information than Term plans, premiums tend to be slightly higher than on standard Term plans.

Simple Term

  • Online application 

  • Available to those aged 18 to 55

  • Medical exam not required

  • Coverage of up to $1,000,000 for ages 18 to 50

  • Coverage of up to $50,000 for ages 50 to 55

  • Terms of 10, 15, and 20 years

  • Fixed payments during policy term

Term

  • Available to those 18 to 74

  • May require a medical exam, though some qualify for Accelerated Underwriting and no medical exam

  • Coverage of $100,000 to $10 million

  • Terms of 10, 15, 20, 25, and 30 years

Optional add-ons

If you choose a Term plan, you can also add the following riders to your coverage.

Children’s level-term rider: Covers natural and adopted children who are unmarried and financially dependent on you.
Accidental death benefit: Pays out if you pass away within 180 days as the result of an accident.
Waiver of premium: Waives premium payments if you suffer a disability that leaves you unable to work.

How Safe Is It? 

When you’re entering significant amounts of personal data, it’s natural to feel concerned about the security of a potential provider. You’ll be reassured to learn that SBLI takes a number of steps to protect your information and has a strong reputation within the industry.

In terms of cybersecurity, the company uses SSL encryption on its website, which establishes a secure connection between its servers and your personal device. Encryption levels are 128-bit to 256-bit, which is the industry standard for banking and insurance companies.

Financial stability

SBLI has strong ratings with the major credit referencing agencies, which assess the financial stability of a business. At the time of writing, it has an A rating from AM Best and A- from Standard & Poor’s. 

Likewise, I was pleased to see that the company has an excellent rating on Trustpilot and is accredited by the Better Business Bureau.

Help & Support

You can contact SBLI by phone, live chat, or email. Support hours are Monday-Friday, 8am-5pm (ET).

Alternatively, you can arrange a face-to-face appointment in one of the company’s offices. Appointments are available 8.30am-4pm (ET), Monday-Thursday, and 8.30am-12pm, Friday.

When I contacted the insurer over live chat, I was connected to a very helpful agent in under a minute who answered all my questions in detail.

If your query is more general, you may be able to find the information in the wide selection of FAQs on SBLI’s website. Overall, these are extremely thorough and free from off-putting jargon language.

The company’s online coverage calculator is another useful tool. When you enter information such as your age, debt levels, and income, it can help you determine the amount of insurance you may need.

Bottom Line

With more than 115 years’ experience, SBLI has a lot to offer if you’re looking for term life insurance. As well as providing fully online applications on some plans, the company offers a range of customizable policies. Thus, it could be a great choice if you believe your life insurance needs may evolve alongside your personal and financial commitments.

Physical Address

1 Linscott Road

Woburn, MA 01801

Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.
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Trustpilot reviews
See what some customers are saying about SBLI
SBLI
Excellent
Reviews 1,582
on
Excellent
69%
Great
13%
Average
8%
Poor
5%
Bad
5%
D
david
6 days ago
Sarah Eddy made the process very easy
Sarah Eddy made the process very easy. She answered all my questions and always responded within the hour!
J
joseph
6 days ago
Time ran out
Time ran out No options
J
jt
7 days ago
Good value and comprehensive coverage
Good value and comprehensive coverage. Payment options provide maximum flexibility. Customer service is responsive.
A
annette
7 days ago
Responsive.
Responsive.
E
elizabeth mary
7 days ago
Happy
Was happy to get accidental insurance for a good price
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jim k
11 days ago
In my opinion SBLI stands for scum bag…
In my opinion SBLI stands for scum bag life insurance. When my term policy ended they sent email correspondence that did not indicate that any action was necessary. Then they reached into my bank account and took a premium for a policy I didn't want. When I questioned it they quickly offered me a lower premium (scumbag move #1). When I demanded they return my money they pro-rated it (scumbag move #2). I should turn them in to the authorities for not gaining my specific direction to enter into a new policy/premium.
R
robert
11 days ago
Sarah Eddy was awesome
Sarah Eddy was awesome. Very quick to answer all my questions in a timely manner via email. Very Pleased.
S
sean
20 days ago
Jack Raycroft was exceptionally helpful…
Jack Raycroft was exceptionally helpful and responsive to all our questions and concerns.
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babak moattari
22 days ago
Great service
Their customer service really cares about the customers
M
marco nagle
a month ago
Life
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W
william
a month ago
11111
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J
judd
a month ago
Very easy to sign up for a policy.
Very easy to sign up for a policy.
S
sally
a month ago
The process went smoothly
The process went smoothly
D
donna
a month ago
They help me with life
They help me with life
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rachel fieldhouse
a month ago
Helpful with a policy cancellation
I had accidentally activated a policy via an advertisement email which I mistook for something related to my existing SBLI policy for Term Life Insurance. I immediately realized my mistake but there was no way for me to reverse the activation, so I emailed SBLI that same day. The initial reply was quick but it did not resolve the issue because the "new" policy had not yet been added to my account so I was told that nothing further needed to be done because the policy in question had apparently not been activated. However, a few weeks later, I was charged for this "new" policy that I had not wanted. I emailed back and within 24 hours, Dale had effectively canceled the unwanted policy and initiated a refund for the first installment payment. I was very happy with the quick response and efficiency at resolving my issue.
D
dashlane customer
a month ago
Very professional.
Very professional.
S
stanley
a month ago
Easily made the necessary changes…
Easily made the necessary changes without a problem.
L
lars
a month ago
It was extremely easy and quick
It was extremely easy and quick
J
joseph
a month ago
Review comments
Excellent customer by Rachel Knaack
V
virginia
a month ago
SBLI is a great company!
SBLI is a great company!
R
richard
a month ago
Truth and Values for the long run I hope
Truth and Values for the long run I hope
C
casey
a month ago
Best life insurance company
Because SBLI always make me feel welcome whenever I call customer service
M
michael
a month ago
SBLI is a great company to work with…
SBLI is a great company to work with for your life insurance needs local and very responsive Maureen Connolly was able to provided quotes I needed and get everything done in a timely manner
L
lisa
a month ago
Marc was awesome throughout the long…
Marc was awesome throughout the long process, always keeping me up dated
consumer-image
kimberlee jones
a month ago
Payment Method(s)
I don't like the idea of the company only allowing EFT for payment method, when you should be allowed to utilize various payment methods. Not everybody is comfortable with EFT.
D
david
a month ago
Had a great experience
Had a great experience in the application process. Joanne Corcoran was a great help making sure everything was done correctly.
c
customer
a month ago
Super helpful and great customer…
Super helpful and great customer services! Answer all of my questions and the turn around was fast compared to other companies
F
filipe
a month ago
Maureen Connell she is very great
Maureen Connell she is very great
J
julia
a month ago
Easy sign-up process
I was referred by family to SBLI and I've had a great experience so far. The process to sign-up was very easy and was able to be completed over the phone. My agent, Jim, was very helpful and knowledgeable throughout the process.
A
alicia
2 months ago
Great service and professional!
Great service and professional!
G
glenn
2 months ago
Easy Peasy
My agent was personable and easy to talk to. It my experience easy. Additionally, she was not pushy.
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todd martin
2 months ago
Can’t choose your own Agent
I got a quote online and wanted to use my regular agent that has been my ins agent for years. He got appointed with SBLI and then I was not allowed to use his services.
S
shawn
2 months ago
Miscommunication with application
Miscommunication with application
R
ruth anne
2 months ago
Inter company communication
Our agent, Michael Hall, worked very hard to please us and get things done in a timely fashion. However,, I feel that there was a break in communication with other company personnel. This interfered with efficiency.
R
richard
2 months ago
Customer service needs to improve
Customer service needs to improve. Usually on hold for 10-15 minutes. On several occasions the representative incorrectly inputted our information which caused further delays and confusion. SBLI needs to hire more customer service reps to shorten the hold time for phone customers and also better train these reps.
T
tbach
2 months ago
Pleasant phone conversation.
Pleasant phone conversation.
L
leah
2 months ago
Intelligent Sales reps!
Our sales rep, Rachel Knapp was excellent and knowledgeable. She answered all our questions and follow up often. Thank you!
J
joel
2 months ago
Kim Ciarfella, Ross Singmaster, Kevin Marden
Kim Ciarfella, Kevin Marden, and Ross Singmaster are unresponsive, neglectful, and unhelpful. I have several unanswered voicemails from Kevin, and weeks of delay from your home office record department. I have spend months trying to get/sign/return paperwork for health records and your own internal forms, all after the marketing letter you sent me said there were no additional medical questions. This is misleading, and probably borders unethical, maybe even unlawful. "You automatically qualify...there are no medical exams or health questions", IN BOLD. Then why isn't my policy bound?
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dan degidio
2 months ago
My Term policy is expiring in October
My Term policy is expiring in October. I don't want to renew my policy and I have submitted 3 request to surrender form as per the company. Those requests have been acknowledged but ignored. Today in the mail I received a letter thanking me for continuing my policy and here is premium due notice. I don't need the policy anymore!!
T
tomas a cuellar
3 months ago
Tomas
Dianne, answered all my questions and helped me throughout the process!
J
jcs
3 months ago
My experience
My SBLI Rep, Dan, did a great job. There was a glitch with my actual application interview, and it took an extra 2 weeks to get it completed. I had to follow up with the App team a few times to figure out what was going on and get update to see if the issue had been fixed. Overall, it was a longer process than I anticipated because of that system issue. Besides that, the process was great, and Dan was able to answer my questions along the way and very responsive which I appreciated!
B
bob
3 months ago
The process was time consuming and…
The process was time consuming and underwriting did not fully understand my medical records.
c
customer
3 months ago
Great job
Great job, everyone that assisted me, has been very thorough and professional. Especially my agent. I still can't log in to my sbli account online. That's why 4 stars instead of 5!
D
dom
3 months ago
Coming from someone who sold life insurance, this was great!
Coming from someone who sold life insurance in the past SBLI made the experience completely frictionless. We got coverage in place very easily with minimal effort. This is how insurance should work!
R
roopesh
3 months ago
Online Price was all coming 99 with all…
Online Price was all coming 99 with all the selection made . Agent via Price is 130 almost 30/month got additional .
M
marivic
3 months ago
Very nice agents walked me through it
Very nice agents walked me through it. Everyone was professional.
L
lessie wynn
3 months ago
Approve my Ins
Approve my Ins
A
andrew
3 months ago
quick and easy
quick and easy
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steven gower
3 months ago
Past Financial Problems? Don’t Bother Wasting Time Applying.
Requested a quote for whole life. Went through all their nonsense unrelated questions. They base 75% of their underwriting decision on your whole financial profile rather than your health history. Like whether you’ve had judgements, bankruptcies, liens. They can’t explain how that risk correlates to a possible claim. Just that they have strict underwriting guidelines when it comes to financial considerations. Nothing to do with your health whatsoever. Received no call from underwriting or the agent who sold me the policy informing me of the decision just a letter in the mail saying sorry and this letter isn’t meant to cause you undue anxiety 😂. The person who did my underwriting was named “Karen” 😂. Not surprised. Overall avoid them AIG Direct approved me for a whole life policy along with Fidelity for a term life policy. Bigger and better companies anyway. This company just seems very fishy.
J
joseph
3 months ago
I'm still not sure if my policy is in…
I'm still not sure if my policy is in place.
M
michael
3 months ago
Easy to go through the process.
Easy to go through the process.
A
andrew
3 months ago
Fast
Fast, easy and simple. The lady on the phone spoke plain English, and was very easy to understand.
D
david
3 months ago
Fully transparent and simple…
Fully transparent and simple application process, excellent customer service.
S
srini
3 months ago
Thank you very much for great service
Thank you very much for great service
K
kathleen
3 months ago
Prompt attention to my application…
Prompt attention to my application inquiry, easy process for approval without need to take time off work for medical evaluation, evening hours available to complete the process.
E
edward silkworth
4 months ago
Medical records ordeal
Worked on my application from March 14, 2023 until now to gain approval because of the difficulty of having doctors faxing medical records. It became so difficult I had thoughts of giving up on the idea of having the life insurance.
K
kelley
4 months ago
Ross was excellent at communicating and…
Ross was excellent at communicating and guiding me through the process
W
wayne
4 months ago
It was a very easy process
It was a very easy process
J
john
4 months ago
Great SBLI service.
Dianne McCabe and my medical professional who visited my home for testing were professional and very easy to work with.
L
l c
4 months ago
Maureen Connell was very helpful and…
Maureen Connell was very helpful and responsive.
D
douglass ludwig
4 months ago
Direct communication with Dianne Mcabe…
Direct communication with Dianne Mcabe and her clear, transparent instructions with process and status thereof.
D
david
4 months ago
Unable to get my SBLI annuity distribution
I sent in paperwork in June to begin my distributions from my SBLI Annuity. I still have not received my first deposit as of 8/4. I have called SBLI twice to find out what the problem is, and while the person I spoke with is trying to be helpful, I keep getting the same response. They continue to tell me my case has been assigned priority, but the hang-up with my distribution seems to be a computer glitch of some type and that I should continue to call SBLI every 5 days to see if it has been resolved. I find this whole situation disconcerting to say the least.
J
john
4 months ago
Very difficult process to establish…
Very difficult process to establish this policy. Poor website that did not allow me to register the first several times. Far too long a process.
L
lisa
4 months ago
Satisfied, customer
I found that every employee that I spoke to throughout this process was extremely knowledgeable and their dedication to my satisfaction exceptional.
W
william
5 months ago
Jo Anne C
Jo Anne C. really helped me with the process. She was excellent!
I
irene
5 months ago
Brenda my rep went above and beyond
Brenda my rep went above and beyond to make sure our policy changes moved along smoothly
M
mehul
5 months ago
Seamless process
Seamless process, great folks to work with...
R
richard tierney
5 months ago
Under writing process was very…
Under writing process was very challenging. I signed releases, but other things came up that I was asked to o deal. For example, underwriters want me to contact one of the doctors that I had already signed for to provide additional information on tests to had been made. I didn't think it was my responsibility to track down this information.
S
sharon
5 months ago
The communication between the person…
The communication between the person who does the physical and the company should be improved.
B
beau
5 months ago
I denied this policy but just found out…
I denied this policy but just found out I've been charged for 3 months...I am submitting a cancellation and reimbursement letter.
B
belinda
6 months ago
Very satisfied
Very satisfied
D
d a duquette
6 months ago
Honest and helpful
Everything that was quoted to me was what it turned out to be, which is not always the case dealing with a large business. Very commendable.
W
william
6 months ago
Was not an easy process.
Was not an easy process.
A
arvydas
6 months ago
Fast service
Fast and professional service
T
thomas
6 months ago
I purchased a Life Saver III Deferred…
I purchased a Life Saver III Deferred Annuity in September of 2009 from an SBLI Agent in my home state of Maine. About the month of April this year (2023), I contacted the agent listed on my annual statement to explore my options as to how I might annuitize my contract. I quickly realized that my agent (a very nice gentleman) had not experienced, and admitted so, helping a customer with my questions. He agreed to contact SBLI, get some information for me and get back to me. He did so and said that both he and I would receive information via email explaining how to annuitize the contract with my specific needs. Here's where the trouble started. Neither my agent nor I ever heard back from SBLI for at least a couple weeks. I again called my agent and he suggested that I perhaps should reach out directly to SBLI for better results. I did so and a gentleman customer service rep found the request in his files, apologized for the delay and got the necessary documents to me within a day. When I attempted to contact my local agent to inform him of my progress, SBLI had switched my local Maine agent to another person. At this point I decided I'd be better off just to deal directly with SBLI in MA, rather than involve a new middle man. Once I received the paperwork and cover letter from I'm assuming a veteran customer service rep, it was easy to understand and explained my options very concisely. The rep set a maturity date of 5/1/23 and asked me to return my paperwork at my earliest convenience. I did so via scan and PDF document. I immediately received email confirmation that my annuity request submission had been received. At this point I thought everything was going as planned and waited to start receiving either the 10 year fixed monthly cash I opted for, or at least some sort of news as to when it would start. Nada! Now it's June and when I log on to my SBLI account I see no activity whatsoever in relation to my account. So I start calling customer service at least 2 or 3 different times (the exact number of times I called and the dates must be in your files). My frustration level is rapidly increasing when I speak to more than one rep at different calls and they are unable to help me and/or answer my questions. As a former educator of 36 years I completely understand that I may have been dealing with inexperienced rookie customer service agents and they freely admitted they needed help with my account. I get it. However, when you're told that the rep needs help and will get that help and you will receive a return call and that never happens, it's maddening. I finally on another call got a rep who apologized, gave me her extension number, and told me that she would get to the bottom of the problem and I should only deal withher at this point. She called me back shortly and said that my problem would be resolved within the day and she was true to her word! I received a subsequent call from the lady rep who initially sent me the cover letter and forms to annuitize my contract and she apologized for the time period this whole saga took and got the ball rolling to start my monthly cash flow. I assume that the last two ladies I dealt with were either supervisors in the customer service department or at least very knowledgeable veterans who came to my aid. I appreciated their combined efforts to resolve the issue of this seemingly straightforward procedure taking way too long. In summary (and sorry I've written so much) I would like to suggest that agents assigned to customers from local banks such as mine in Maine be better versed or trained by SBLI to either help the customer directly or have a "go to" contact at SBLI in MA. As for customer service trainees or new hires at SBLI, perfectly understandable that there is a learning curve to any job and needing help with a customer question or problem is acceptable to ask for help, but not calling a customer back when promising to do so is not professional or acceptable in my opinion. Thanks for listening.
S
susan
6 months ago
I received good service from the agent-…
I received good service from the agent- Ross Singmaster. He was timely and helpful via email. There was an error on my medical record, that became a problem, and I repeated over and over again the explanation to various people in underwriting who contacted me, each one not seeming to have all the information. That was very frustrating.
D
darshna
7 months ago
Great customer service
Great customer service
M
mekonnen
7 months ago
It is easy to fill out the application…
It is easy to fill out the application and quick response.
R
raydale mcdaniel
7 months ago
Jack was easy to work with I didn't get…
Jack was easy to work with I didn't get the policy I wanted my monthly premium went up a little bit higher than I wanted it to go but at the end of the day I'm glad I got the policy
B
bert
7 months ago
Kevin was very accomodating
Kevin was very accomodating, attentive and persistent in making sure I completed all the paperwork. Also, SBLI was proactive in renewing my insurance under a new policy because my previous one expired and the premiums were going to go through the roof!
M
michael
7 months ago
Marc Ross was so patient and helpful
Marc Ross was so patient and helpful. He made the whole process very easy and clear
C
cathmo
7 months ago
Easily obtained quote for insurance
Easily obtained quote for insurance. Constant communication and updates on status of application.
P
paul
7 months ago
Horrible with receiving documents and…
Horrible with receiving documents and communication
J
jill
7 months ago
I thought the application process could have been easier
I thought the application process could have been easier. Was told no exam would be necessary. With all I had to go through to get all my medical records I would have rather just had an exam. I am in good shape, take no medications, workout, low BMI, never smoked, yet it took forever with multiple request to get everything in order.
L
litcelle
7 months ago
Communication and customer service was…
Communication and customer service was excellent.
J
james
7 months ago
the customer service
the customer service
S
sujith
8 months ago
my agent
John my agent made my job easy!
M
mary
8 months ago
I sent paperwork at the beginning of…
I sent paperwork at the beginning of March to start monthly payments. Weeks went by without any payment or contact. I called and spoke with a representative, and was told all paperwork was received and I should see something soon. Again weeks went by without a check or contact. I called and had to leave a voice mail message. I got a voice mail message a day later that I would get a check. i got 2 checks and the amount of taxes I requested to be withheld was wrong!!! Very disappointed the way this was all handled.
D
deborah
8 months ago
Atmosphere of trusts
Every phone call and email were quickly answered, questions were answered timely and with information that created an atmosphere of trust in the product and the company.
L
louis
8 months ago
Everyone was very professional and all…
Everyone was very professional and all of theitems they needed to cover were done in a timely manor.
R
ralph
8 months ago
Great customer service!
Great customer service!
M
melba
8 months ago
Great
Great! Easy and fast!
D
david
8 months ago
Thanks
Very easy to understand and to complete the process
C
carl
8 months ago
Dealing with Dianne McCabe was a…
Dealing with Dianne McCabe was a wonderful experience. Extremely knowledgeable in her field but still can talk to her customers on a "down to Earth" level.
C
cynthia
8 months ago
My Collateral Assignment form was…
My Collateral Assignment form was processed in a timely fashion. Thank you.
C
christopher
9 months ago
All my questions were answered in a…
All my questions were answered in a timely fashion without any pressure to purchase a product.
R
robert
9 months ago
Great experience
Great online experience. Got questions answered quickly.
S
stanley
9 months ago
SBLI has good workers
Sarah E walked me through step by step and provided me with all the necessary information. Answered all my questions professionally and knowledgeably. I am thankful for dedication. Now my family is protected for another 30 years.
T
theo gill
9 months ago
Rash Amaru Sbli hi ty very much for yr…
Rash Amaru Sbli hi ty very much for yr kind help in getting me insurance ty again God bless u
M
michele chamberlain
9 months ago
Continued great service
While experiencing a job loss 10 years ago, I looked to SBLI to provide me with an affordable life insurance policy that gave me great peace of mind. Once that expired, I signed up for another one! Great , no nonsense service - just what I need. Thanks SBLI team!