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Lemonade Review

Reviews 1,328

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Lemonade

Excellent

Reviews 1,328

Visit Site

Michael Graw

May. 31, 2021

2 min read

Lemonade Summary

Lemonade is an online company that enables you to purchase term life insurance with no health exam. The online application takes just 15 minutes to complete and asks about your health history and lifestyle. Depending on your answers, policies can start at just $9 per month, and you can select coverage from $50,000 to $1.5 million. Anyone between the age of 18 and 60 can apply. Lemonade offers policies with term length options from 10 to 30 years.

Pros

100% digital application
Policies start at $9 per month
No medical exam needed

Cons

No whole life insurance policies
Must be under 60 years old to potentially qualify

Lemonade at a glance

9.6

Editorial score

Coverage type

Offers either term or whole life insurance. Term life can be be for up to 30 years.

8.0

Customization of policies

Customizable rates and deductibles, upgrades and downgrades available, decide whether to buy with an agent or buy online

10.0

Customer services and support

Multiple communication options and a dedicated agent

10.0

Online experience

Online fast application, learning resources, access to rates before application

10.0

Direct insurer?

Yes, direct insurer

10.0

Who Can Benefit From Lemonade?

Lemonade is suitable for anyone looking for a term life insurance policy with coverage up to $1.5 million. This offering is suited for individuals who don’t want to go through an in-person medical exam and are comfortable answering questions about their health and lifestyle online. Lemonade offers policies starting at just $9 per month, so it’s also a suitable choice for anyone looking for affordable life insurance.

Features

Lemonade’s term life offering has term lengths of 10, 15, 20, 25, and 30 years and coverage up to $1.5 million. Policies are completely customizable, so you can choose your coverage amount and term that fits your budget. Lemonade’s application process is entirely online and can be completed in about 15 minutes. There is no physical health exam required to apply.

Term life insurance with term options between 10-30 years
Anyone between 18 and 60 can apply
Online application only takes 15 minutes
Policies starting at $9 per month
Free refund if you cancel within 30 days

Application Process

The process of applying for a term life insurance policy through Lemonade is fully online. You’ll need to answer questions about your health history and lifestyle, as well as your age, employment status, and income. The questions are detailed, but most have yes or no answers or allow you to choose from a list of options. You have the option to choose your policy term and coverage, and if your application is accepted, Lemonade will provide a quote. Once you’ve settled on a policy, you can pay online, and your policy will take effect right away.

Policy Types and Terms

Lemonade offers term life insurance policies only—not whole life insurance policies. Terms of 10, 15, 20, 25, or 30 years are available, and coverage amounts range from $50,000 to $1.5 million. All policies issued by Lemonade are underwritten by the North American Company for Life and Health Insurance.

Policies start at $9 per month. We had one user test the experience, and after completing the Lemonade Life application, the self-described healthy 30 year-old female/male living in Washington was offered a premium of $22.46 per month for a 20-year policy term and coverage of $250,000.

Must be between 18 and 60 to apply
Individuals with a history of heart disease or cancer may not qualify

How Safe Is It?

Lemonade uses SSL (Secure Socket Layer) encryption to protect your application and payment information.

Term life insurance policies are provided by the North American Company for Life and Health Insurance, which has been in business for 130 years.

Help & Support

Lemonade offers customer service through a form on its website. There is no phone or chat support at this time, but the Lemonade website does have an FAQ page where you can find more information about the application process and making a claim.

Bottom Line

Lemonade offers term life insurance policies with up to $1.5 million in coverage and term options from 10-30 years. The application process is fully online, and there is no health examination required. Policies can be customized to meet your needs, and premiums start from as little as $9 per month. All term life insurance policies offered by Lemonade are provided by the North American Company for Life and Health Insurance.

Physical Address

Lemonade Insurance Company, 5 Crosby St. 3rd floor, New York, NY 10013

Terms and Conditions

Lemonade Life Insurance Agency is a sub-producer of Bestow Agency, LLC. Life insurance quotes provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Term Life Insurance Policies offered by Bestow are issued on policy form LS181 and LS182, or state version including all applicable endorsements and riders, by North American Company for Life and Health Insurance®, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. The application asks about your lifestyle and health to avoid requiring a medical exam.

Written by

Michael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about Lemonade

Excellent

•

Reviews 1,328

Excellent

81%

Great

Average

Poor

Bad

14%

j. jose leon

2 days ago

Very helpful..processed my claim…

Very helpful..processed my claim fast...thank you so much..team lemonade.....

angelina

2 days ago

Good service

Very good service when needed. Everything was well explained and the communication was fast and effective.

gautier nicalin

2 days ago

Au top

Organisme où j'ai adhérer sans grande conviction, c'était surtout pour mon bailleur. Mais au final, j'ai eu besoin de leur service suite à un dégât des eaux, et une très agréable surprise. Conseiller à l'écoute (réactif, même proactif), qui apporte des conseils, et suit de prêt le dossier. sans vous laisser tomber. Toujours une réponse rapide et un petit mot gentil :) Je recommande cet assureur sans hésitez

yuvaraj

2 days ago

Professional and quick response

Lemonade insurance team are very professional in handling the claim. They ensured I am safe and the claim was approved within a week. Excellent experience with the team.

karina matthew

2 days ago

Don’t go for insurance with this…

Don’t go for insurance with this American company took out insurance so happens was decorating and tv had got broken phones to make a claim asked for proof of it working from dates I took out insurance and had only a picture of it a month old and wouldn’t Accept and didn’t pay out they also have hidden that you can’t claim until after 30 days of policy has been took out which I didn’t know and there is no contact number to phone them to discuss anything and I am now unsure that anything else is to happen with anything else that’s insured if they will ask for proof of it working on the day of the claim you make for anything that is broken not recommended at all very disappointing as now I have no way of fixing my tv and have reported the company as fraud as I was aware of as soon as you take out the claim your fully covered from date of payment and when you start the policy but clearly you aren’t was made out to be lying about the incident and that I should have read the terms on page 15 if I had been lying about it I would have waited for the 30days of after taking out policy and then made claim

robert

2 days ago

Sell you home insurance and accidental…

Sell you home insurance and accidental cover under false pretences then refuse to pay out after an accident scammers

anoniem

2 days ago

Claim snel afgehandeld

Erg tevreden over de verzekeraar in het algemeen en in het bijzonder over de afhandeling van mijn claim. Informatie opsturen en communiceren gaat snel en soepel. Mijn claim was binnen een week afgehandeld.

pamela muenzler

3 days ago

My little Rosie had an accident.

My little Rosie had an accident and I had to bring her to the Emergency Room Hospital. The process to do the claim which was my first time, was easy and straightforward. The claim was paid exactly as stated in the policy. I’m totally satisfied.

yangyang li

3 days ago

have quick response and claimed soon.

don spicer

3 days ago

It was quick and easy!

claire claire

3 days ago

Don't do it, they make it impossible to cancel your policy before renewal

They don't care if you are an unhappy customer, they just want their money. Buyer beware, not worth the hassle if you aren't going to stay with them for life because they will hunt down your credit card and charge you year after year, even after you respond to their renewal emails that you want to cancel. Apparently, in their fine print of terms and conditions it gives them the right to hunt down another credit card to charge. When I called to cancel they said sure, but we have to charge for 2 months prior, stating it's prorated and apparently they covered me (without my approval of course). So, after they ignored my request to cancel my renewal they said "sure, we can cancel it but we can't tell you how much we would refund you." I did the math, and they would charge me 1/4 of the amount of the total policy amount. IT'S A TRAP! Last note -- there is NO OPTION on the mobile app or website to cancel the policy. You literally have to try to talk to someone. They've hidden all the zillions of negative reviews from the internet in 2022. YOU CONSTANTLY FEEL LIKE YOU ARE BEING SCAMMED WITH THIS COMPANY!

archer's mom

4 days ago

Quick, easy, great!

Just signed up for Lemonade this past summer for my 2-year-old English bulldog. I filed my first claim for his wellness exam, and it was super easy and quick!

greetje

4 days ago

Ik ben zeer tevreden

Ik ben zeer tevreden! Ik heb inmiddels helaas al 2 claims in moeten dienen en allebei zijn ze keurig en snel afgehandeld. Ik wacht nu nog geduldig op de auto verzekering, die ga ik ook zeker hier afsluiten.

anthony robinson

5 days ago

Fast service

Fast service. Took less then three days to complete my claim.

natalia zacharin

5 days ago

Lack integrity as a company. Go elsewhere

I’ve used this company for 3 years now. However, every time I try to add a rider for valuables, they say I am not able to because of ‘events in my area’. Trust me, there are NO events in my area. I haven’t had an issue until now, but that’s because I’ve never had a claim or a question. Now that I want something done, they are getting squirreley. My recommendation is to be very wary of this company and find another. Insurance companies are pretty scammy already, but find someone else. Not sure this company would actually cover any claims. Lacks integrity and there are a lot of bad reviews. Go elsewhere.

magsterj

6 days ago

Easy claim process

I had to take my dog to the vet for what turned out to be gastroenteritis. She just had a consult and was prescribed medication. I submitted my claim on line same day. I didn’t haven’t a detailed report from the vet but my claim processor contacted the vet for the additional information needed. I was reimbursed per my policy coverage within 3-4 days. The process was easy and quick. It’s only my first claim but I was very happy with how everything was handled.

7 days ago

Bonjour

Bonjour, J’ai subit un cambriolage et je me tenais à remercier plus particulièrement Alice, qui s’est occupée de mon dossier. Elle a répondu à toutes mes questions, me rappeler à chaque fois que j’en avais besoin, et à gérer le dossier vraiment avec professionnalisme et attention. Merci pour tout

gess lu

8 days ago

Traditional Insurance Companies Still Win. Sadly

Lemonade is convenient, but the service aspects have felt disappointing. We enjoy the app interface for getting things done like a new policy, but do not enjoy surprises of actually engaging with their services when needed. For example, prior to a recent claim, we were deciding on options for increasing our coverage. I made some changes to the policy and saved it to see what the price differences would be; later we removed the changes we did not want (car rental coverage), but left other changes (decreased deductible amount). Only to realize Lemonade had increased our premium because we experimented with policy changes. INSANE! the app allows you to "play" so to speak with these changes. There were no warnings about how this might affect my premium and now it is higher simply because I was exploring different coverage options after realizing we needed more coverage. We have enjoyed lemonade for the ease of use ... until we had to use it beyond the app. The process of submitting a claim start to finish, was easy and then became awful in terms of clarity, communication, and professionalism. It's been very disappointing and we are currently planning to end our coverage in the coming months! Separately - the app has pretty regular issues with the gps/location and we often got emails saying our car insurance policy would be terminated if we did not turn our gps/location back on so the app could track our driving. We always had it on. We always had to email them and ask for support on this. We never learned why it kept happening and just had to deal with the nuisance.

norbert schmid

8 days ago

Sehr zu empfehlen

Sehr zu empfehlen, freundliche und schnelle Hilfe!!

paule

8 days ago

kundenorientiert

Zügig, informativ, kundenorientiert

maike borowski

9 days ago

Super schnelle Abwicklung

Super schnelle Rückmeldung, faire Rückfragen, schnelle Abwicklung

henry benchimol

9 days ago

Quick and easy claims

Quick and easy claims Customer service was helpful in adjusting my plan when I moved and overall was very quick and efficient with my time.

katrina finley

10 days ago

Quick and easy

Submitting paperwork for a claim is quick and easy. Then receiving the refund is fast.

imran saib

10 days ago

Waste of time

Waste of time. They mess you about if you have accident close to the start of the policy. Had to go through complaints.

ruth paprocki

10 days ago

I have Lemonade Pet insurance

I have Lemonade Pet insurance and one of my pups got sick and I had to take her to a specialist. Lemonade made filing the claim easy and if I had any questions they answered them quickly. I would recommend Lemonade insurance anyone seeking pet insurance.

christina abu-khalaf

11 days ago

The only reason I am not giving a 5…

The only reason I am not giving a 5 star is because immediately following reimbursement of a claim for my dog, they bumped up my monthly rate. Which is kind of irritating. Considering I've had Lemonade for over a year now and never had a reimbursement. Just seems too convenient. Other than that, it's easy to use and the turnaround time was quick.

manon veyries

11 days ago

Au top

Assurance très réactive et peu chère, sinistre sur un vol de téléphone à l’étranger. Je les ai contacter directement et 10 joues après j’étais rembourser, je recommande à 100% 😊

patti a

12 days ago

Easy to file a claim and quick turnaround

I was hoping never to have to make a claim, but I did and it was easy! Uploaded copies of everything from that day, and her last vet visit. A few days later there was money back in my account! Not stressful like you think an insurance claim would be!

konstantin matveev

12 days ago

Very convenient app and fast processes

Lemonade has a very convenient app and fast process of enroll and claim. Staff is super nice and friendly. When my cellar was robbed, Lemonade approved my claim very quickly, even though I didn't have any official documents proving my purchase of what was stolen. I had only photos of me using it.

veronica

13 days ago

A breath of fresh air

I appreciate several facts about Lemonade. Integrity, follow up, responsive and respectful. All my claims and questions have been handled well, and updates provided. If there is an issue, I am emailed and told clearly what the issue is, and what I need to do or what they need to do. All changes to policies are clearly stated, and there's no hidden agenda. What a breath of fresh air!

niels de beijer

14 days ago

Top!

Het contact liep soepel, en het was snel geregeld!

megan

16 days ago

Great claims experience

Great claims experience after my dog got bit by a snake. She is fine now but had to stay overnight at the emergency vet hospital to receive antivenin… which cost a hefty $2900. I sent in the claim through the super easy chat based process in their app and reimbursement was direct deposited to my bank 48 hours later. Amazing

stine p.

16 days ago

They ignore you and don't reply back

I have some issues with a claim and customer service doesn't even have the decency to respond to my questions. I have written - I think maybe 10 emails - to them now without getting as much as an answer back. I have tried calling them but keep getting in endless loops with people who cannot help me. They promised to follow up on my case but nothing happened. The only thing they have communicated to me is a price increase in my insurance policy. It has been 3-4 months like this now and I have never experienced this bad customer service before. Just ignoring me - what is seriously up with that?!

16 days ago

Great and efficient service when you need it the most

When my new iphone got stolen just two months after purchasing it, I was devastated - as a professional and working mom, my life relies heavily on it, and I couldn't possibly spend this much money again. Thank goodness Lemonade made is so easy to file a claim online - it took me 15 minutes. The follow up questions were sensible and precise and I was able to communicate very fluidly with my contact Wandhana. In less than a week, my claim was approved and the money is on its way to my bank account so I can replace my phone. Of course you wish never to need your insurance, but when you do, Lemonade delivers a stellar experience!

a. heisler

17 days ago

I couldn’t believe how quick and easy…

I couldn’t believe how quick and easy it is. From the app I answered questions, they had me email the vet’s material and charges, and the money was sent to my bank account. It was there in a day or less. Very nice, efficient.

bonnie warrington kok

17 days ago

Fast and easy claims experience

Fast and easy claims experience. Affordable premiums. Overall great plan for our dog!

travelcd1

18 days ago

Any excuse not to cover you

Expect to pay a competitive price for insurance but to receive no real coverage. They will find any way to get out of paying for an insurance claim. I was paying for accidental glass breakage as a supplementary fee and when a window in my home broke their excuse was "it needs to be shattered". So its a great to just have insurance to show for legal purposes but dont expect any actual insurance to come out of this.

satisfied consumer

18 days ago

Great coverage and very easy to file…

Great coverage and very easy to file claims.

markus rudolf

18 days ago

Super professionell

Super professionell, sehr schnelle und kompetente Abwicklung. Netter Kontakt :)

kris s.

19 days ago

Okay rates, terrible, creepy and invasive customer service

Okay rates, terrible customer service. First time I was contacted by this company they demanded to know why I had both an apartment and home insurance with them, and my use for both. In the same email, they threatened to cancel my home insurance if I didn't send them numerous pictures of my home, not just the outside but inside, and multiple angles of my roof. Lucky I have a drone, so was able to get pictures of the roof, but this company is a joke. They claim to be 'AI powered' then you get an email from a nameless 'Michael' who threatens to not renew your home insurance unless you provide an explanation of why you would ever have an apartment and house, then the creep wants numerous pictures inside the house. I will not be renewing with this company and urge anyone that needs them beyond renters insurance to stay away. They have no customer service, no method to call, and after using them 4+ years, you will get an email threatening to not renew your house insurance unless you send pictures of numerous parts of your house, invoices weren't enough. Shame on this company, and shame on the creep 'Michael' who's opening email to me as a 4+ year customer was a list of pictures he wanted around my house, and what I used my apartment and house for. This company is a joke, and their AI claims are non-existent. Finally, the email said this was for information they never asked for when I got the policy. Just another crappy insurance company looking for a reason to cancel customers. Funny thing is they're in CA, likely why they're almost broke. I'm in NJ, the one paying their bills and claims to California.

xing du

22 days ago

stuck with lemonade after asking 1 question

I called lemonade to ask a question about insurance policy coverage. the claim specialist told me to submit a claim to find out the answer to my question. I did and that tainted my insurance history: none of the other insurance providers are willing to provide me a quote because I have claim history and I'm stuck with Lemonade after just asking 1 question for a few years. Terrible practice

katherine edwards

23 days ago

Grateful

In an incredibly stressful situation with my dog needing emergency surgery I was able to decide to move forward without too much stress knowing that I had Pet Insurance with Lemonade - after the surgery and while he was recovering I filed the claim with Lemonade and they processed it quickly and I was always able to see at what point they were in the claim review process. I am so thankful I had Pet Insurance

shayna marie

23 days ago

Great customer service

Amanda was very informative and kept me up to date on the process.

angie jacques

23 days ago

quick and efficient

lemonade is SO quick and efficient when it comes to managing claims for our dog! they have never given us any push back in regards to vet bills and it makes me feel so comfortable taking our boy to the vet knowing lemonade has our back!

jess s.

23 days ago

First time filling a claim

First time filling a claim. The mobile app, step by step process was very user friendly making it easy to file my claim. The person assigned to my case was quick to respond to any questions I had. Hopefully I don’t have to file another claim, but if I do I know it will be taken care of in a timely manner. Thank you Lemonade Team!

matthias hentschler

24 days ago

für eine versicherung unkompliziert.

david fossé lefounormand

24 days ago

Sinistre déclaré pour un bris de glace…

Sinistre déclaré pour un bris de glace (vitre cassée) il y a 15 jours. Déclaration de sinistre prise en compte aussitôt. En plus de ça contact très patient car il fallait un devis mais tous les vitriers étaient en vacances. Du coup j’ai eu le devis jeudi 31août, et remboursement effectué le lundi 3 août. Que demandez de plus? Assurance au top et merci à Océane de Lemonade pour sa gentillesse et bienveillance. Franchement vous cherchez une assurance pas chère et très réactive, pensez à Lemonade. Top top 👍😃

justin

24 days ago

Tv beschadigd tijdens verhuizing

Tijdens een verhuizing heb ik bij het sjouwen en vervoeren mijn tv beschadigd. Mijn claim werd snel opgepakt en goedgekeurd, zodat ik weer snel tv kan kijken.

neeraj gunsagar

24 days ago

Amazing Digital First Insurance Platform

I'm absolutely loved the experience with Lemonade. The claims process for my two doggies has been incredibly fast, effective and fair. Recommend Lemonade to anyone looking for a modern, digital-first insurance platform.

khalil kanbar

25 days ago

Claims are always fast

Claims are always fast They never try to hassle, they work with both my vets, never had an issue

konstanze preisinger

25 days ago

Top!

Was uns überzeugt hat war dass man den Vertrag monatlich kündigen kann, es eine App ist, transparent und die Beiträge zu einem gewissen Teil gespendet werden an eine Organisation, die man selbst auswählen kann. Wir waren natürlich etwas gespannt wie dann mal eine echte Schadensmeldung abläuft (per App). Aber nachdem uns jetzt leider durch den Hagelsturm unser Hausrat stark beschädigt wurde, konnten wir das gleich testen. Und was soll ich sagen: es war top! Schnelle Unterstützung/Antwort in einer Notsituation

emily haft-bloom

a month ago

Easy fast and all digital.

lorie howard

a month ago

Thumbs up for me

Lemonade makes it easy to file claims. The cost was also a determining factor for me. I felt there were options for me and it was fairly priced. I highly recommend Lemonade to anyone that is looking for an affordable, easy to navigate, great customer service pet insurance.

sunbin song

a month ago

My cat was vomitting for several days…

My cat was vomitting for several days so I took her to the ER. Apparently, since she has vomited before in her life, another time when she was sick, about a year ago, this is considered pre-existing. So basically, if your pet was ever ill in the past, it is now considered pre-existing for them to get ill again. What is the point of insurance if it actually doesn't cover illness.

nanass liline

a month ago

Au top rien a dire très réactif.

kerri

a month ago

Fast and easy

miguel santos

a month ago

Do not insure with them !

What a waste of my time , awful company, staff was rude made feel like I was wrong to claim , just tried to keep running circles from paying out , had to get legal advice.

audilla voorn

a month ago

Snel geholpen en er werd meegedacht

eric lyon

a month ago

Top Tier For Pet Insurance

Lemonade staff are very friendly, responsive, and helpful. Their pricing is fair, and the app makes filing a claim a breeze. I would never trust another company for my dogs insurance needs. A great company doing all the right things. Give them your business, and you won’t be disappointed.

cyndave

a month ago

My dog had a foxtail in her paw

My dog had a foxtail in her paw. It had been there for a while probably. I took her to urgent care. After all said and done it was a whopping bill. I paid it. I’d forgotten I had insurance and had no idea how to submit a claim. Figured out it was thru their app. Talk about easy. I had a deductible to meet so they took off for that but paid the balance by wire transfer into my checking account a few days later. Easy. No hassle.

gerry

a month ago

Prompt customer centric efficient…

Prompt customer centric efficient service when we were robbed in Barcelona. The claims handler Jeremy really displayed compassion, care, respect, courtesy and professional processing of our claim during a very difficult ordeal. Brilliant..so brilliant in fact that I wrote this review. Something I never do. Lemonade...it's insurance for normal people.

steve

a month ago

Easy, competitive, fast

I love that I never have to think of Lemonade. That's really it. It's a very competitive cost for the insurance I get through them, I can access it super easy getting into the app, and making changes doesn't require sitting on hold for 20-30 minutes. Nope, just log into the app, tell it you're moving or you need to cancel/edit a policy or add a new one and you're done in 5-minutes.

robert sandy

a month ago

Super easy to file a claim and fast…

Super easy to file a claim and fast response.

euan wilson

a month ago

Responses were quick

Responses were quick, claim was handled in time frame provided, explanations were clear.

e12345678

a month ago

Duidelijke en snelle communicatie

Duidelijke en snelle communicatie, binnen 2 weken was alles opgelost!

julie hines-lyman

a month ago

Such a seamless experience!

The online interface and variety of ways to submit paperwork was so helpful. The people who have helped me were friendly and communicated clearly. Even the emails were friendly and expressed empathy for my pup's skin condition. Very pleased!

find ralph

a month ago

Really quick and easy

Really quick and easy. Everything was simple and it took only a few minutes to make a claim. Friendly staff too.

molly g

a month ago

Easiest Claim Submission Process Ever

Filing claims for my two dogs is so easy! The team at lemonade makes it so easy to submit claims and get them approved! 10/10 recommend lemonade to all pet owners!

shrutarv awasthi

a month ago

Fast settlement

My case was assigned to the agent Srboranka. She is very helpful, patient, humble and polite. He helped with al the documents and filed the claim. The claimed was approved within 3 days after I submitted all the documents. Thanks Srboranka

theresa

a month ago

Großartige Versicherung

Großartige Versicherung, die hält was es verspricht! Alles ist super easy über die App zu arrangieren. Im Schadensfall ist man als Versicherungsnehmerin in besten Händen. Die Mitarbeitenden kommunizieren super respektvoll, freundlich und zugänglich. Man merkt, dass einem wirklich geholfen wird!

brenda lastra

a month ago

The claim process is super easy

The claim process is super easy. Once you submit a claim through the app, your case is assigned to a representative who will review it. For any questions they respond very fast via email. My claim was approved in 3 days

shaun martin

a month ago

Continues Excellent experience

Lemonade offers the best claims experience I have encountered. albeit note it’s 💯 online via the mobile app, it’s easy (assuming you have your vets documentation ready) and claims reimbursement is so prompt. Recommend to all dog owners

kristi

a month ago

Smooth claims process so far

I've never had pet insurance before for previous pets but decided to with our new puppy. I was nervous about submitting a claim since human health insurance is such an s-show, but it was so easy! Even with some details that could be potentially confusing (animal hospital switches companies during day vs nights/weekends so multiple vets and invoices) my claim was approved within just a couple days. I provided lots of details to clear up any confusion so hopefully that helped, but was still impressed with how smooth the process was. Now hopefully my puppy grows out of the "eating everything" stage asap so I don't have to do it again anytime soon lol.

robin wardell

a month ago

First time file claim

I filed my first insurance claim for a routine vet visit for vaccinations + Simparica refill for our pup Bella and the process fast super fast + efficient, all done in less than 5 minutes. Would HIGHLY RECOMMEND Lemonade!

ineke

a month ago

Snelle reactie en positieve uitkomst, maar communicatie mag wel beter

Lemonade reageerde snel op onze claim en kwam snel met een toezegging dat we de schade konden laten repareren bij de fabrikant en gelukkig niet bij een van de herstelbedrijven waar lemonade zaken mee doet. Onze bank had schade opgelopen door een derde partij en was pas een maand oud. Ook gingen ze akkoord met het betalen van de verhuislift voor het ophalen en terugbrengen van onze bank. Wat niet zo lekker liep was de communicatie met de case manager. Behalve dat de stijl van de email mij persoonlijk niet zo aanspreekt (veel emojis en standaard supervriendelijk zinnetjes die niet oprecht overkomen), werden onze vragen maar half beantwoord en moest er vaak een herinnering gestuurd worden voor de andere helft. Hoewel het uiteindelijk allemaal goed kwam, gaf het toch wat onnodige stress. Wat betreft de uitbetaling had die best vlotter gemogen. We moesten een best hoog bedrag voorschieten en pas na reparatie en inleveren van de rekening duurde het nog 4 weken voor het bedrag op de rekening stond.

fariza benchabane

a month ago

A fuir

Comment dire, une catastrophe ! Un simple dégât des eaux non pris en charge, sous plusieurs arguments (on adhère pas a tel convention) ou que ça concerne la peinture et ça ne vous appartient pas. Vraiment pas sérieux. A fuir !

katherine camp

a month ago

Fantastic + Reassuring Pet Insurance

Lemonade helped make a traumatic + costly visit to the vet less painful with their quick + easy process to file a claim. We're grateful to have such great coverage!

consumer

a month ago

sehr schnelle und unkomplizierte…

sehr schnelle und unkomplizierte abwicklung.

stefan link

a month ago

Meine Erfahrung mit LEMONADE bei einem Schadensfall

Meine Erfahrung mit Lemonade bei einem Schadensfall war durchaus positiv. Vincent (Claims Agent) hatte sich dem Fall angenommen und ihn souverän gelöst.

bruce fein

a month ago

Renter's Insurance

I took out renters insurance so my very expensive bicycle is covered for replacement. Lemonade says while the review of my bicycle is being completed they insure my bike for 14 days. At 15 days they have not completed the review and have dropped my bike coverage. They say they have no way to extend the coverage until the review is completed. I cancelled my policy and signed on w State Farm for less the half the cost. The company wants to communicate with an ibot or chat. When I do get to talk to a representative they are very polite. I will drop Lemonade in 2 days if they have not reviewed and accepted my bike for replacement.

marijn sofie akkerhuis

a month ago

top verzekering

je krijgt uitgebreid antwoord als je een vraag hebt, soms kan het wat lang duren voor ze antwoorden maar een reminder er achteraan en je hebt zo weer een reactie. jammer dat je niemand telefonisch kan spreken. maar verder via de mail helpen ze je perfect.

consumer

a month ago

Assurance efficace

Assurance efficace, simple et rapide, je me suis fais cambrioler, et mon dossier a été traité très rapidement ainsi que mon indemnisation.

beth

a month ago

Very pleased with the process and speed of resolution

I have pet insurance on my dog Howard. He is an English Bulldog puppy and in to everything. He recently ate something poisonous and spent time in urgent care and at his vets. I submitted a very easy claim to Lemonade, and had confirmation of their coverage and planned payment within 24 hours. It was really easy and really quick. Mary handled my claim and was very informative and helpful. I'm more than pleased!

madison haas

a month ago

Lemonade has been an absolute godsend

Lemonade has been an absolute godsend. I thought it was a little ridiculous to get pet insurance, but I really didn't want to not take my little kitten into the vet because of money. In the last 8 months, I have taken him in 6 times because of ear infections, and saved literal hundreds of dollars (around 600). He may even need to get surgery, and I couldn't consider it without Lemonade's help. The process of filing a claim could not possibly be any easier. I recommend Lemonade to all of my friends constantly, and now I'm recommending it to you.

aniss

a month ago

Service réactif et disponible

lola

a month ago

Great experience

I took my cat to the vet, filed the claim when I got home, and it was instantly approved with money being sent back to me immediately. I have had great experiences, their customer service is fast and helpful. Lemonade is definitely worth the money.

ginnie moseley

a month ago

I recommend it!

Really easy to use and competitive rates. I got a lot of add-ons to my pet insurance. Thankfully so far i have only had to use the preventative care coverage. And I get the whole visit approved and paid back on the app, before I even get home from the vets. Makes life easier and more stress free for me. I recommend it.

debbie caso

a month ago

Good communication

Good communication. Paid claim promptly.

gregg

a month ago

Prompt Professional Service

I received prompt, courteous, professional service for my pets claim. It was a straightforward easy process to complete a claim and ultimately work with a claims representative. Payment was made promptly to our bank account. Thank you for great service!

don't feed the hypocrisy

2 months ago

Our cat Myla's first vet visit

Our cat Myla had her first visit to the vet this week, and filing her claim after the appointment with lemonade couldn't have been any easier. The app is very user friendly and customer support was fantastic. We are very glad we chose lemonade as our pet insurance company

lydia chin-wen tseng

2 months ago

Got my reimbursement in seconds

Got my reimbursement in seconds. Thank you for speedy service and the trust in your customers.

johan w

2 months ago

Schnelle und digitale…

Schnelle und digitale Schadensregulierung, klasse. Kann ich nur empfehlen.

george hunt

2 months ago

Brought a excess cover policy through…

Brought a excess cover policy through broker but 6 months later they have not paid excess cover . They don't answer emails and when phoned put you to clegg which seem to be there pass on .

gizem filiz

2 months ago

I've been using this insurance app for…

I've been using this insurance app for my cat, and I pay around 24 bucks each month. Their reimbursement process is very smooth, and I got my reimbursement even after I submitted my claim months later.

ben franke

2 months ago

Useless, Dystopian, Evil

Just as Lemonade can be balanced with plenty of sugar, ice, and provide a refreshing tangy treat on a hot day… it can also be made too sour. Or you could mess up and add salt instead of sugar. That’s what lemonade insurance served me. A salty sour mess. I opened a protection plan for my room before throwing a party. The policy went active at midnight. The party raged til dawn. In the morning I found an entire shelf of my stuff had fallen and everything on it had been damaged. Opened a report- instantly rejected because I put the date in wrong. Opened another with the correct date - special investigations unit gets involved and the person I spoke to on the phone couldn’t understand dates and times because of the verbiage of “morning” when referring to AM before Dawn. She basically gaslit me for an entire attitude filled awkward phone call and I haven’t heard back since… what am I paying for? Whatever I’m receiving is pure incompetence. As for the app, it’s glitchy, clunky, and doesn’t word things in a clear way during the claim submission process. Also the chat window ai thing that’s supposed to be relatable and hip is just cringe and unhelpful. What a waste of time and money. Now I’m reading that they use AI to racially profile people and determine fraud based on social behaviors… this is psychotic, evil, and as dystopian as it gets. Welcome to 1984.

kristen rogne

2 months ago

Love Lemonade

Simple to submit, quick response, friendly service, and affordable rates.

olivier

2 months ago

Assurance efficace et sérieuse

Ma femme s'est fait volé son vélo attaché avec antivol dans un abris à vélo dans un espace privé en dehors de notre domicile. Ayant souscrit à l'option vol à l'extérieur du domicile, nous avons été couvert et indemnisé très rapidement (en moins de 24h en comptant les délais bancaires). La procédure est simple et rapide, il faut fournir dépôt de plainte et justificatifs via le téléphone. Assurance très efficace.

cris cunha

2 months ago

I am so happy that I’ve found Lemonade

I am so happy that I’ve found Lemonade. The coverage is great and they process the claims so quickly.

diane weiss

2 months ago

Quick response on claims and peace of…

Quick response on claims and peace of mind!

jessica stevens

2 months ago

Had to use my insurance and it was…

Had to use my insurance and it was simple fast and easy!

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