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Lemonade Review
Reviews 1,006
Lemonade
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Lemonade
Lemonade
Excellent
Reviews 1,006
Michael Graw
May. 31, 2021
2 min read
Michael Graw
Lemonade summary
Lemonade is an online company that enables you to purchase term life insurance with no health exam. The online application takes just 15 minutes to complete and asks about your health history and lifestyle. Depending on your answers, policies can start at just $9 per month, and you can select coverage from $50,000 to $1.5 million. Anyone between the age of 18 and 60 can apply. Lemonade offers policies with term length options from 10 to 30 years.
Pros
  • 100% digital application
  • Policies start at $9 per month
  • No medical exam needed
Cons
  • No whole life insurance policies
  • Must be under 60 years old to potentially qualify

Lemonade at a glance

4.8
Editorial score

Coverage type

Offers either term or whole life insurance. Term life can be be for up to 30 years.
4.0

Customization of policies

Customizable rates and deductibles, upgrades and downgrades available, decide whether to buy with an agent or buy online
5.0

Customer services and support

Multiple communication options and a dedicated agent
5.0

Online experience

Online fast application, learning resources, access to rates before application
5.0

Direct insurer?

Yes, direct insurer
5.0

Who Can Benefit From Lemonade?

Lemonade is suitable for anyone looking for a term life insurance policy with coverage up to $1.5 million. This offering is suited for individuals who don’t want to go through an in-person medical exam and are comfortable answering questions about their health and lifestyle online. Lemonade offers policies starting at just $9 per month, so it’s also a suitable choice for anyone looking for affordable life insurance.

Features

Lemonade’s term life offering has term lengths of 10, 15, 20, 25, and 30 years and coverage up to $1.5 million. Policies are completely customizable, so you can choose your coverage amount and term that fits your budget. Lemonade’s application process is entirely online and can be completed in about 15 minutes. There is no physical health exam required to apply.

  • Term life insurance with term options between 10-30 years
  • Anyone between 18 and 60 can apply
  • Online application only takes 15 minutes
  • Policies starting at $9 per month
  • Free refund if you cancel within 30 days

Application Process

The process of applying for a term life insurance policy through Lemonade is fully online. You’ll need to answer questions about your health history and lifestyle, as well as your age, employment status, and income. The questions are detailed, but most have yes or no answers or allow you to choose from a list of options. You have the option to choose your policy term and coverage, and if your application is accepted, Lemonade will provide a quote. Once you’ve settled on a policy, you can pay online, and your policy will take effect right away.

Policy Types and Terms

Lemonade offers term life insurance policies only—not whole life insurance policies. Terms of 10, 15, 20, 25, or 30 years are available, and coverage amounts range from $50,000 to $1.5 million. All policies issued by Lemonade are underwritten by the North American Company for Life and Health Insurance.

Policies start at $9 per month. We had one user test the experience, and after completing the Lemonade Life application, the self-described healthy 30 year-old female/male living in Washington was offered a premium of $22.46 per month for a 20-year policy term and coverage of $250,000.

  • Must be between 18 and 60 to apply
  • Individuals with a history of heart disease or cancer may not qualify

How Safe Is It?

Lemonade uses SSL (Secure Socket Layer) encryption to protect your application and payment information. 

Term life insurance policies are provided by the North American Company for Life and Health Insurance, which has been in business for 130 years.

Help & Support

Lemonade offers customer service through a form on its website. There is no phone or chat support at this time, but the Lemonade website does have an FAQ page where you can find more information about the application process and making a claim.

Bottom Line

Lemonade offers term life insurance policies with up to $1.5 million in coverage and term options from 10-30 years. The application process is fully online, and there is no health examination required. Policies can be customized to meet your needs, and premiums start from as little as $9 per month. All term life insurance policies offered by Lemonade are provided by the North American Company for Life and Health Insurance.

Physical Address

Lemonade Insurance Company, 5 Crosby St. 3rd floor, New York, NY 10013

Terms and Conditions

Lemonade Life Insurance Agency is a sub-producer of Bestow Agency, LLC. Life insurance quotes provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Term Life Insurance Policies offered by Bestow are issued on policy form LS181 and LS182, or state version including all applicable endorsements and riders, by North American Company for Life and Health Insurance®, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. The application asks about your lifestyle and health to avoid requiring a medical exam.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Lemonade
Lemonade
Excellent
Reviews 1,006
on
Excellent
81%
Great
4%
Average
1%
Poor
1%
Bad
13%
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nobody
10 hours ago
Sehr einfach
Sehr einfach, sehr schnell, kein Schnickschnack. Freundlicher Service, gute App. Im Schadenfall sehr schnelle Reaktion und Entscheidung.
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lauren elias
11 hours ago
Amazing, supportive and quick-acting team
Vincent and the team have been a huge help for me during the whole claim process - he acted quickly and was very supportive throughout. I can only recommend Lemonade 100% - without a doubt join them!
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k das
a day ago
Superb service! Definitely recommend!
Our electric Bakfiets was stolen and I filed a claim via Lemonade. The App is very easy to navigate. It is no frills and shows clearly what we are covered for and how to file a claim. The whole process from filing to receiving the approval took less than a few hours to get sorted and we got the total value reimbursed. I will definitely recommend Lemonade. I took them because of their positive reviews and when my turn came they have not let me down! Well done!
M
michael
2 days ago
Alles war sehr unkompliziert und einfach
Alles war sehr unkompliziert und einfach und alle Mitarbeiter waren sehr hilfsbereit. Die Kommunikation mit der App ist fantastisch, es gibt keine bessere Lösung.
L
lea
3 days ago
Bonne expérience et prise en charge de…
Bonne expérience et prise en charge de la situation pour couvrir mon vol de vélo. Seul hic, la franchise de 150euros est un peu élevée.
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stefan steinbauer
4 days ago
Schnelle Schadensabwicklung
Schnelle Schadensabwicklung, netter Kontakt mit dem Mitarbeitern. Ich bin zufrieden und empfehle weiter. Danke
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timo
4 days ago
Goede verzekering :)
Makkelijk om een claim in te dienen en goed persoonlijk contact, met als bonus dat je een goed doel uit kunt kiezen.
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joyce
7 days ago
Wat een top bedrijf en medewerkster
Onlangs een claim van waterschade ingediend via de app, deze app is duidelijk en de claim is dan ook zeer makkelijk in te dienen. Vrij snel werd er door Wandhana contact met ons opgenomen. Zij was ontzettend duidelijk, behulpzaam, snel, persoonlijk op een erg prettige manier en oprecht vriendelijk. Vanaf het indienen tot de afhandeling was dit een zeer prettige ervaring, hier kunnen veel bedrijven en mensen zich een voorbeeld aan nemen.
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radio tv mönchengladbach
9 days ago
Einfach klasse tolle Mitarbeiter super…
Einfach klasse tolle Mitarbeiter super Service kein Schnickschnack kann ich nur empfehlen lg
m
monique monster
9 days ago
Nu voor het 2de jaar lid van…
Nu voor het 2de jaar lid van lemonade....en ik ben heel tevreden ermee, snelle service.
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martin lavediaux
9 days ago
Très satisfait du traitement du…
Très satisfait du traitement du sinistre. Je recommande fortement.
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corinne brun
10 days ago
Je ne regrette pas d être chez vous
Je ne regrette pas d être chez vous Vous êtes vraiment génial Je vais vous recommander à mes amies Merci beaucoup
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lamia zarradouni
10 days ago
Perfect geholpen
Tanja heeft mij heel goed geholpen, ik moest wel heel veel aanleveren maar dat maakte opzicht niet uit. Wat ik alleen zo jammer vind is dat ze telefonisch niet goed te bereiken zijn. Voor de rest een prima maatschappij
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christina morales
12 days ago
GSD now 4 years old
GSD now 4 years old. Lemonade hasn’t let us down.
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jamel ben
14 days ago
Ik ben echt positief over lemonade!
Ik ben echt positief over lemonade! Ben meer dan een jaar nu bij Lemonade en paar dagen terug was er voor het eerst iets aan de hand met onze inboedel. met onze salontafel om precieste zijn, ik moest alles aanleveren zoals het altijd gaat neem ik aan, En vandaag is de aanvraag goedgekeurd. Ondanks mij allrisk heb ik ook andere ervaringen gehad bij een voorgaande verzekerings maatschappij. Wandhana jij ook nog super bedankt voor je hulp
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valeria
15 days ago
Absolute Empfehlung
Also ich hab in meinem Leben noch nicht so eine gute Erfahrung mit einem Unternehmen gemacht. Ich habe den Diebstahlschutz zusätzlich zur Haftpflicht- und Hausratsversicherung aus einem spontanen Impetus heraus abgeschlossen. Als mein Handy mir geklaut wurde war die Abwicklung mit Lemonade extrem schnell und sensibel. Es ist schön, dass der Prozess auf das Wesentliche reduziert ist, und keine langwierigen förmlichen Schreiben notwendig sind um die Sachlage klar zu machen. Der Schaden wurde komplett übernommen. Kann nur jedem empfehlen eine Versicherung bei Lemonade abzuschließen.
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daya a
15 days ago
Alles war so super unkompliziert und…
Alles war so super unkompliziert und einfach. Ebenso der Kontakt zu den Mitarbeiter - alle sehr freundlich! TOP
S
steve in los angeles
15 days ago
Inept, unsuccessful handling of our policy application
Lemonade is set up to take applications only online. This sounds like a modern innovative system, but it doesn't work. There are no call numbers to talk with any human. Many different named “persons” communicate with you, some probably AI programs. After a week of failure to get the proper coverage in place, we gave up and asked for a refund of the premiums they had charged during the week they had failed to get the full policy in place. Lemonade kept the money. Can one imagine what submitting a claim would be like? A nightmare. Strongly recommend wasting your time with these folks. Or AI. Or whatever it is that’s in charge over there.
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michele mennonna
17 days ago
super fast and efficient
super fast and efficient, my e-bike was stolen last weekend and my refund claim is already approved! 10/10 would reccomend
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dm
17 days ago
UNTRUSTWORTHY & NO LOYALTY
They turned down one of my to dogs bc he had cancer. 2 different kinds, 2 different times. My Jack is a 2x CANCER SURVIVOR, and they should be celebrating this fact instead of denying coverage. I messaged the company, she replied with a question of which I answered. She had totally ignored my response. I now don't trust Lemonade Pet Ins even if they were free. FYI: I've never been turned down for either of my boys. I'm only having to look for a new insurer bc my current one has merged with or sold to another ins.
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anybodyhome
17 days ago
Can't Get a Quote
Their website is not working to give me an insurance quote. It keeps getting stuck at the "checking personal details" section. I've tried multiple times and it stops in the same spot. I clicked their help link and only received an automated response saying they received it, but that they have high volume and their could be a delay in response.
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mustafa
22 days ago
Heel behulpzaam
Ben snel en makkelijk geholpen, alles ging heel soepel. Het gaat weliswaar om een klein bedrag maar toch. Ik heb €82 ontvangen, dit terwijl ikzelf maar €65 had betaald. Er is nadat ik het product had besteld een prijsverhoging geweest, deze kreeg ik ook. Dus met het geld dat ik heb ontvangen kan ik een nieuwe kopen.
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aseel danan
22 days ago
Horrible in every way
Horrible in every way. I could write an essay explaining the reasons not to use this insurance company, but for what it’s worth - steer clear of them.
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aaron young
23 days ago
Flashy and cute on the outside, still bad insurance on the inside
They have cute and modern graphics. A nice app interface and stateside customer service. Biggest problem is they don’t pay out from my experience. They rejected a small claim for my pet because it was “preexisting”. The dog had a hurt paw and an infection from the injury. He had hurt another paw a few years back but not sure how that makes it preexisting. It’s another injury, but it just helped me realize they were going to do anything to avoid paying even a trivial amount. Better off setting aside money every month than donating to them.
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adama n'diaye
23 days ago
Satisfaite De Lemonade ,une ligne…
Satisfaite De Lemonade ,une ligne téléphonique en direct avec Lemonade ne serais pas de refus ….c’est super les démarches via l’application et les e-mails oui mais une ligne téléphonique direct apporte plus d’écoutes d’échanges c’est un outil indispensable. Merci ☺️ 😃
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ronald maduro
24 days ago
Ik schrijf normaal geen reviews, maar dit was gewoon top
Ik ben zo blij dat ik Lemonade schadeverzekeringen heb ontdekt! Het is zoveel beter dan de traditionele en ingewikkelde verzekeringen die ik eerder heb gehad. Ik ben geholpen door Wandhana en was oprecht verrast door haar vriendelijkheid en duidelijke uitleg van het proces. Ik beveel deze verzekeringsmaatschappij van harte aan aan iedereen die op zoek is naar een snelle, eenvoudige en transparante manier van verzekeren. (Vooral voor mensen zoals ik (zelf 28 jaar) die het liefst gemakkelijk via een app geholpen willen worden)
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jens schwanitz
24 days ago
Schnell und einfach
Sehr freundlich und schnelle unkomplizierte Schadenserstattung
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lenten
a month ago
Just a home owner that always paid there for there services!
The company cancelled my insurance with little time to find new insurance just because I live on a canyon that has never had a fire in my family's almost 50 yr history!
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dominique de vries
a month ago
Ik ben heel snel en goed geholpen met…
Ik ben heel snel en goed geholpen met een diefstal.
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richard
a month ago
They don't cover valuables
Do not pay for appraisals for valuables as directed by Lemonade. I had some watches appraised at a company here in NYC that has been doing it for 50 years. The appraisals, which were expensive, were not accepted by the Lemonade. They told me I was welcome to have them appraised again by another company but refused to provide a name for accepted appraisers. After a lot of back and forth, it was clear they just don't want to cover riders. I sent the appraisals to 4 other Insurance companies who all said it was a standard appraisal and would be accepted. If they were this difficult here, I can't even imagine what would happen with a claim.
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fawaz n'dah
a month ago
Excellent service client
Excellent service client
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shems
a month ago
Super réactif
Super réactif. Mon sinistre était réglé en 48h et ça aurait pu être plus rapide j'avais pris une journée pour pouvoir fournir un document. Je recommande.
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luc hofmann
a month ago
Super expérience
Ultra réactif et process très bien rodé Merci pour tout
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kyriakos proxenos
a month ago
My mobile device was stolen and I had…
My mobile device was stolen and I had theft insurance. The team supported me fast and helped me through the process. Recommended 100%
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bryn wilkinson
a month ago
Awesome Service
Lemonade is what an insurance company should seek to deliver. Service is easy and reliable, pricing is reasonable, and when things go wrong they are completely reasonable and you feel like they are on your side. 100% would recommend.
I
ilona
a month ago
Hat alles schnell und super geklappt
Hat alles schnell und super geklappt, sehr freundliche Mitarbeiter
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roy
a month ago
Quick, relatively easy and friendly
Was very happy with the way the company handled my case. The claim process could be a bit more flexible when cases aren't as straight forward, but a few days after I made my claim on the app, I was contacted by someone and could sort out all the questions I had and soon after my claim was settled. The person that handled my case was curious and very helpful, would definitely recommend.
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brett
a month ago
Cannot file claims online.
Any professional insurance company that requires you to download an app on a smartphone in order to file a claim is an automatic 1-star for me. Sorry, I'm switching out.
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dhr. m
a month ago
Ook bij claim goeie ervaring!
2 jaar geleden heel soepel een polis kunnen vastleggen voor aansprakelijkheid AVP, inboedel + diefstal zonder eigen risico voor €10 per maand via de app. Deze maand waren mijn winterjas en handschoenen helaas gestolen uit de trein. Bij het claimproces moet je in een video vertellen wat er is gebeurd, de politie-aangifte uploaden en de facturen van de spullen via de mail sturen. Daarna was mijn claim in 5 seconden goedgekeurd en binnen 3 dagen uitbetaald naar nieuwprijs! Echt heel fijn zo'n goeie ervaring bij een stomme gebeurtenis! Hopen dat ik nooit meer wat hoef te claimen.
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rene conrad scarecrow
a month ago
mir wurde schnell und unkompliziert…
mir wurde schnell und unkompliziert geholfen Vielen Dank dafür ✌️
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michael
a month ago
Express Claim Service - Extremely Satisfied
I filed a home contents claim on 1st of February and it was resolved within 7 days. The Lemonade Team were extremely empathetic and communicated regularly throughout the claim process. I am extremely happy I signed up for Lemonade 5 years ago. My monthly premium is a small cost on my bank statement but at least I know they have my back when I need them most.
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roy beekman
a month ago
Goede partij
Goede partij, goede prijs, zeiken niet zoals andere maatschappijen daarnaast staat service en de maatschappij hoog in het vaandel.
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sjoerd van rooijen
a month ago
Snel opgelost
Snel opgelost, goede prijzen, top verzekeraar
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ameed alahdab
a month ago
gute Erfahrung
Mein Anliegen wurde schnell, ganz einfach und unkompliziert bearbeitet
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remi wirtz
a month ago
Bonne réactivité
La personne du service client a été très réactive suite à notre sinistre, la procédure de déclaration est rapide ,et la demande de remboursement a été prise en compte immédiatement
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michael
a month ago
Horrible bot & changing payment date
Decent prices, limited resources, bot interactions & horrible bot replies(uses keywords/options)I asked a simple question “ Later payment” bot replies “ Michael, I know these are difficult times. I can keep your policy active for the next days - but if you can't make your payment before then, l'I have to cancel it, and your account will be in debt.“ Vague answers/options via bot, Luckily Lemonade emailed me with all details.
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leec
2 months ago
Although expensive the insurance does…
Although expensive the insurance does not cover sick visits and has a pricey deductible. That said, it has been helpful to have this coverage for my labradoodle puppy who eats everything she can get her mouth on, necessitating several trips to the vet the past almost 2 years. Reimbursement by lemonade is usually made by the day or two following my submitting the bills.
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sid
2 months ago
Over 6 months and claim not processes, no one answers messages or calls
I cannot overstate how awful it's been working with Lemonade. It's been 6 months since I filed my claim. The team is completely unresponsive and I can't get a hold of someone who will help me process it. Even though we pay for all the most premium coverages they say they offer, the money is nowhere to be seen and we're out of pocket on over $50,000. Do not do your insurance with them!
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khalil hammioui
2 months ago
Terrible service
Terrible service. Just dont buy their insurrance.
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tasha
2 months ago
Terrible customer service if you need to make a claim
I have homeowner's insurance with Lemonade. The price was good and I love the idea of "giveback" if we're not making claims. We had to make a claim on some water damage in our basement and it's been a terrible experience, so I am shopping for new insurance now. The short version is that I've been passed to FOUR different people within Lemonade. They settled the claim pretty quickly, but they couldn't recommend any contractors so I went and found 5 myself. I obtained bids from all 5 and they were all 30-50% higher than the Lemonade adjustor had calculated (even when we considered recoverable depreciation). I provided the bids to Lemonade, they sat on them for weeks while I called and emailed to try and get some answers. They finally let me know they wouldn't meet any of the bids. I asked them to find me a contractor (licensed, bonded, and insured) who could do the work for the price Lemonade said such that I would only be out our deductible. They said someone would call me the next day. That was Monday, and now it's Friday after business hours -- no call, no email, NOTHING from Lemonade or their supposed contractor. So it's the middle of winter in Colorado and I have holes in my basement walls with no insulation; I have contractors who can do the work but I will be out thousands of dollars in addition to our deductible; and I can't even get Lemonade to return my calls or emails. I wish I could give them 0 stars. I don't recommend them AT ALL.
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arthur hundt
2 months ago
Vlotte en goede hulpverlening en erg…
Vlotte en goede hulpverlening en erg prettige communicatie via zowel mail als app zelf. Ik zou hem aan ieder (die digitaal niet vreemd is) aanraden.
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nikita rokotyan
2 months ago
Absurd terms
I got Lemonade insurance the same day my puppy arrived to me from Europe. She was absolutely healthy but during the 14-days waiting period she got severe diarrhea, so we went to an ER and paid out of pocket. Now every time my dog has any gastrointestinal issues, Lemonade refuses to cover the treatment because they say call it a pre-existing condition! Lemonade doesn't even cover vet visits which I paid extra for. I asked them over email if diarrhea will be a pre-existing condition for the whole life of my dog and they've confirmed it, which is a true non-sense.
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fc
2 months ago
lekkkage
Ik had lekkkage, ik had een verkeerde claim ingediend, ik had er gelijk achteraan gemaild dat dit niet volledig was, maar ze vonden het geen probleem als ik de dag erna de juiste claim/offerte zou indienen. Ze hebben begrip voor de situatie en een snelle afhandeling. Ik ben geholpen door Tanja
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kim
2 months ago
Mijn schade van een lekkage was binnen…
Mijn schade van een lekkage was binnen een dag behandeld, goedgekeurd en dus afgehandeld. Zo blij met deze snelle gang van zaken
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viktorija simkeviciute
2 months ago
HORRIBLE
HORRIBLE. I feel scammed out of hundreds of dollars. I have an elderly cat, first I was informed they are not covering neoplasia due to his age and back in 2021 there was note in his records “possible neoplasia” when later he was diagnosed with UTI and didn’t show any symptoms. Fast forward to another claim 6months later, he had a UTI (after over a year) and they claim it is a pre-existing condition. After weeks of waiting a call back, I was informed that even if pet had a flu 5years ago, it is a pre-existing condition. There’s nothing like that specified in their policy nor advertised. This is ridiculous and feels like a big spam. If you have a pet that ever had a vet visit, please keep away from this company. Not that I waisted thousands of dollars at this point, but their customer service team is horrible at communication and is completely disrespectful. In general company has extremely shady practices.
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sensei belbi
2 months ago
Very smooth experience
Very smooth experience claim was approved instantly for my stolen phone
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erin donahue
2 months ago
My dog got attacked and had to be in…
My dog got attacked and had to be in the ICU for two nights. Lemonade was great and luckily I didn’t have to worry about the money as there was a lot more to worry about. They paid for the follow up X-ray with an immediate transfer to my bank. Claims process is easy and quick.
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sabanasmiles
2 months ago
a breeze to work with
quick responses and easy claim filing experiences overall
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mt
2 months ago
Super helpful and smooth communication
Super helpful and smooth communication
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stijn de schipper
2 months ago
Snelle en vriendelijke reactie
Snelle en vriendelijke reactie. Betrouwbaar
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coucou75
2 months ago
excellent accompagnement
excellent accompagnement, et très bonne réactivité
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farrah marie
2 months ago
Lemonade Insurance Claims are a JOKE!
A pipe busted in my basement 12/31/2022. I immediately contacted my renter's insurance Lemonade around 11:30 am. I was advised to download the app. Once the app was downloaded I was prompted with several questions. I was also required to submit a video of the damages- the pipe that was leaking along with footage of items that were damaged with cost. All this was completed on 12/31/2022. I was then advised to contact the community manager and have the issue repaired. I received an email advising me to save all items for further investigation. After a week I had not heard anything else from Lemonade. Mildew had set in and items were becoming moldy and they smelt. I emailed Lemonade advising them along with more photos of the items dripping in water with mold/mildew. The repair was made immediately and was reported. Yet nothing from Lemonade. Finally, after 2-week and several emails, Molly contacted me. Only to tell me she did not get the photos. I sent photos again. It;s now been 3-weeks. I have not heard from anyone. Some of the items that were lost are used for my job and are expensive to replace. I've reached out several times but no one replies. I pay my premium in full one a year. I have not filed any claims and this is covered under my policy. It's unsettling that they feel as though they do not have to reach out in regard to questions. They advertise one thing but in reality, they are a nightmare to deal with. I want my claim settled immediately as I have completed everything that was required. Yet Lemonade has done nothing.
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farha refrigeration
2 months ago
Easy to get and good price.
Easy to get and good price.
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fatpenguin gaming
2 months ago
Easy, calming and quick
Incredibly user friendly and easy to use. Makes insurance feel like a partner that I trust and that wants to help and support.
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donna emilia moro
2 months ago
Quick and easy claim experience and was…
Quick and easy claim experience and was paid out extremely quick!
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klaas boshoven
2 months ago
Heel goed verzekering qua dekking en de…
Heel goed verzekering qua dekking en de afhandeling van een claim is zeer vlot. Snelle reacties met ter zake doende vragen en binnen een week afgehandeld.
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jack
2 months ago
If you are a homeowner do not waste your time...
If you are a homeowner do not waste your time with Lemonade. This company is no more serious than their name. They asked pictures of the whole house, asked more questions and then decided not to insure my home because the water heater was 10 years old. My water heater is a Rheem Marathon with a plastic tank that has a lifetime warranty. It sits on a pan with a drain. You either are an insurance cie or you are not. They are a waste of time hiding behind a robot technology.
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mike
2 months ago
Claim submission couldn't be easier
Claim submission couldn't be easier! The app is very intuitive and easy to work with. And my claim got approved in 5 seconds! Amazing!
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rebecca
2 months ago
I was so impressed with the speedy…
I was so impressed with the speedy response and help that I recieved from Lemonade. Exceed all my expectations and by far the best experience I've ever had with an insurance company. 10/10
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emily barbero
2 months ago
So fast and so easy to use!
So fast and so easy to use!
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nathaniel dohotariu
2 months ago
Quick easy process with a easy to use…
Quick easy process with a easy to use app
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sedia brisebard
2 months ago
Rapidité
Rapidité, compréhension
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nathan
2 months ago
Parfait !
Conseillère très réactive, prise en charge rapide, un plaisir, je recommande !
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christie gnrd
2 months ago
Expérience incroyable
Expérience incroyable, je me suis fait cambrioler et les équipes de Lemonade ont été très réactives : j'ai eu une assistance en ligne, et pour ce qui concerne le remboursement des objets volés, les échanges ont été très fluides, le process simple, et la bienveillance de l'assureur au rdv, je ne regrette pas du tout cette assurance, au contraire je la recommande mille fois!
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yann colucci
2 months ago
Claire et simple, top top
Gestion de son assurance sur l’appli, c’est facile et rapide. La réponse à nos questions est claire et précise, assez rapide à contrario des assureurs classiques et le traitement des sinistres est top, on ne cherche pas à éviter de vous rembourser quand vous êtes dans votre droit
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michael cousins
2 months ago
Above and beyond claims experience
I claimed for a stolen bicycle. The bicycle was second hand and I didn't have any proof of ownership (e.g. invoice with my name). I had a photo of me on the bike, a police report and an old bank statement that showed when I bought it. With only this, Lemonade happily and quickly paid me more than what I was expecting! Incredible service. Thank you, Lemonade!
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diwa narasimhan
2 months ago
Great experience
Seamlessly submit a claim. Rapid approvals and reimbursements. Very easy and intuitive. Reps are very knowledgeable, helpful and prompt.
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roshan vaidhyaraj
2 months ago
Claimed for a stolen bike
Had my bike stolen a few hours back. Filed my claim after making a police report online, and the claim was with lemonade was filled out by me in about 20 minutes. It was approved and settled by lemonade in literally 10 seconds. I’m very happy with an experience so quick and seamless.
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noah phillips
3 months ago
Peace of mind
Peace of mind, fast and supportive. We've had our dog insured with Lemonade since the beginning. The routine care coverage is comprehensive, although I did mess up getting his vaccines twice within the same coverage year, so something to keep an eye on. However dogs will always find a way to do something dumb, which is why insurance is a must have for your pet as a responsible owner. Our dog managed to have an allergic reaction to a bee he ate, and tore a nail off playing fetch. Both initial treatment and followups have been covered, and I've always been confident rushing to the vets that I don't have to worry about paperwork/networks. Their claim process is simple and fast through the app, and gives you a choice to submit invoices by line item, or just send it over and get their help breaking it down. I often have to rely on the latter as I try to decipher a vet bill. You can find cheaper insurance options, but I can promise your pet will find someway to make you pay way more anyway. Lemonade's terms definitely avoid that.
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rich schneeweis
3 months ago
Service was very good but disappointed…
Service was very good but disappointed in the reimbursement amount for simperica trio for our large dog. Needed 2 prescriptions due to her size but you only reimbursed for 1. We are now considering cancelling as we do not feel it is worth itl
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melanie
3 months ago
Topservice door Michiel
Topservice door Michiel! Snelle reactie en snelle afwikkeling op mijn claim!
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drny
3 months ago
Initially I liked this company's pet…
Initially I liked this company's pet insurance but between them not 'fully' paying for things because of 'loopholes' and continued policy increases (2023 increased by 29% from 2022) it makes more sense to just put away money into a separate account. Submissions are all via the app which is okay, however, the first time I needed to file a claim it took weeks to get reimbursed. They then try to make you jump through hoops to get a copy of the Vet 'notes' from the chart but I always not tell them that 'they can call and get it themselves'. They don't cover the initial pet exam fee which is similar to you paying your 'copayment' if you go to a doctor, however, what they fail to tell you is that vets all charge this different and/or can combine charges so while it 'may' partially be an exam fee it often times can be a fee that is both an exam fee but something is also performed. For example, they did not reimburse when I brought my dog BACK to the vet to get stitches out simply because the vet does charge a 'Office Visit - level 2' but it includes the cost of removing sutures which is a line item below it, but it says the cost is 'included' in the office visit charge. So they refuse to even consider the fact that the office visit was to remove sutures and not for an exam. So you end up getting NOTHING back! I can give many examples like this, they simply look for loopholes to NOT give you money back and their customer service is all online which means no one is really answering your complaints. I would switch companies but unfortunately I have this policy for 2 dogs and both have had 'some' claims in 2022 so anything related in the future would be declined be a different company. If I had to do pet insurance ALL over again, I would simply put away $100/pet into a savings account per month and you'd by far be better of doing that than dealing with this awful pet insurance companies.
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gilda garçon
3 months ago
Une assurance qui est vraiment là en cas de coup dur !
Amabilité , réactivité , clarté , et simplicité . Tout a été réglé très rapidement et très honnêtement C’est génial ! Je recommande vivement
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marcus
3 months ago
Schnelle und vor allem unkomplizierte…
Schnelle und vor allem unkomplizierte Abwicklung. Dazu noch freundlich und souverän. So stelle ich mir eine Versicherung vor.
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pavel podoprigora
3 months ago
It was the best experience ever
It was the best experience ever. I have never seen such a wonderful customer support before. I filed my first ever claim with Lemonade just today in the morning and after some clarifications it was already processed before the end of the working day. I can't wish for more when it comes to insurance and client-centricity. Thank you!
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sean
3 months ago
So far so good
So far so good, reimbursement was fast and easy!
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sharon elliott sullivan
3 months ago
Get this insurance!
My new puppy swallowed a bone and boy was I glad that I had Lemonade. I was paid back quickly and efficiently. Everyone was so nice too!
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tecuatl bremer
3 months ago
Zo super snel! Had een schade enclaim ingediend en nog…
Had een schade enclaim ingediend en nog geen 4 uur later werd ik gebeld door een heel aardige service medewerker, die nog wat vragen had en zag net dat ik dezelfde dag een e-mail kreeg waarin stond dat mijn claim succesvol was afgerond en claim werd gedekt!! Super
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monique
3 months ago
Ik had waterschade
Ik had waterschade, alles was geregeld binnen 24 uur. Perfecte service. Wij zijn zeer goed geholpen. Helemaal top.
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juan vivanco
3 months ago
Great and easy processing of claim in…
Great and easy processing of claim in Germany.
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peter arnth tuborgh nielsen
3 months ago
Swift and transparent onboarding
Possibly the easiest and most transparent onboarding experience i've ever tried. Loved the intuitive flow and price seemed more than reasonable. I know exactly how i am covered now. I bought Renters Insurance.
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leo
3 months ago
Received replies quickly and the…
Received replies quickly and the process was quite smooth. They really cared about helping!
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dyllan van dalen
3 months ago
Eerste lekkage, eerste huis, eerste verzekering
Ik was net een week klant bij Lemonade, toen toevallig net mijn keuken ineens een lekkage vertoonde, kon ik gelukkig bij Lemonade terecht. Want alles maar dan ook echt alles werd goed gecommuniceerd en duidelijk uitgelegd, ook hebben ze voor mij wat meer geduld gezien mijn Autisme en als nodig was voor meer uitleg dan deden ze dat ook nog eens! Al- in al, voor mij de eersté verzekering ooit gezien ik net mijn eerst huurhuis heb, maar ook de laatste, ik zou hier bij blijven tot het eind. want zón snelle reactie van Lemonade, en schakelingen, heb ik persoonlijk bij geen-een instantie gezien. Fijn dat Lemonade er is, en ik raad hem zeker aan.
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emiah
3 months ago
I once raved about this company but not…
I once raved about this company but not after 12/26/22. I've been staying in a damaged apartment with no water, no place to go stay in and no call back from ANYONE to resolve or discuss my claim. Unless you count the automatic email telling me that the claims rep will get back with me after the holidays? Well it is after the holidays but I have yet to hear anything from him. It is now 12/29 and each day gets worse. Don't get with this company. A horrible situation I'm in.
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jason
3 months ago
POLICY LIES
As I read in another review before, if your pet had diarrhea before they will never cover anything to do with diarrhea for its entire life. My pet had seizures before and had treatment for liver, and after 12 months of symptom free she had it again, but this time the vet has confirmed it is not a liver problem and still unknown. I wanted to get insured for the visit by the policy that says 12 month of no symptom or treatment an illness can be considered cured, but in reality it is not like that, my claim got denied anyway saying that this is pre-existing and they are not reconsidering it. This means my pet will never be considered covered for seizures of any reason even if 5 years passes.
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seth green
3 months ago
Wonderful customer service!
Wonderful customer service!! Very fast and efficient when filing a claim.
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vespin64
3 months ago
Schadensmeldung
Die wirklich schnelle und unkomplizierte Abwicklung hat mich absolut überzeugt. Die schadensmeldung und Meldung ging schnell und einfach. Die Kommunikation transparent und zügig.
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brandi thomas
3 months ago
Best decision you’ll make
Lemonade has been a lifesaver since getting my shih tzu. Claims are easy to make and you usually have an answer right away or within the week. I don’t know what I would do if I didn’t have Lemonade. It’s great having peace of mind to know that I have someone to help when medical expenses arise.
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leon
3 months ago
Schade claim
Schade claim ingediend en binnen de kortste keren was het geregeld. De communicatie loopt makkelijk en soepel. Ik ben heel erg tevreden!
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plaxmina
3 months ago
Unfair policy
Their policy is written to ensure there is no possibility of getting any portion of your expense as a payout in the claim. I have been paying the monthly premium for almost 1.5 years. So far, after going through all their steps, they come back with a rejection, saying if the illness (ear infection) happens again in 6 months, it's a pre-existing condition. This is not even from switching insurance; it is within their coverage. I am staying away.