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State Farm Review

Reviews 563
State Farm
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State Farm
State Farm
Poor
Reviews 563
Nadav Shemer
Mar. 22, 2023
3 min read
Nadav Shemer
State Farm Summary
State Farm is the largest property and casualty insurer in the United States, covering home insurance, auto insurance, and other types of insurance. One of the benefits of being such a large insurer is it can build all types of multi-policy packages. State Farm’s specialty is the “triangle of protection,” comprising homeowners insurance, life insurance, and disability coverage in one (and at a discount, of course).

Pros

  • “Triangle of protection” (home, life, and disability in one)
  • Highest possible A.M. Best financial stability rating
  • Largest homeowners insurance provider in US

Cons

  • Time-consuming application form
  • Policies are not very customizable
  • Website lacks information about policies

State Farm at a glance

2.4
Editorial score

Variety of coverage options

This category measures the overall quality of the product
2.4

Customizable rates and services

This category measures the overall quality of the product
2.4

Online experience and customer support

This category measures the overall quality of the product
2.4

Quote time

This category measures the overall quality of the product
2.4

Direct Insurer?

This category measures the overall quality of the product
2.4

Suitable For?

State Farm specializes in building homeowners a “triangle of protection” comprising home insurance, life insurance, and disability income. As State Farm notes on its website, many homeowners lose their homes not because of damage but because of a lack of insurance coverage in case of death or disability. If you own your home and have dependents, you may want to consider using State Farm to establish a triangle of protection.

What Coverage Includes

Basic home insurance from State Farm comprises all the features you would expect, without any additional features of note. As is the case with other home insurance companies, a basic State Farm policy covers all 16 of the “named perils” recognized by insurers.

Here’s what the basic policy covers:

  • Damage to home or other structures on the property
  • Personal possessions, such as furniture, clothing, and appliances
  • Personal liability, in the event that someone else suffers injury or damage to their own personal property while on your property
  • Loss of use, including hotel or rent costs when your home is out of action due to a covered incident

Optional Add-Ons

A State Farm standard policy covers damages and liabilities up to a pre-set limit. For everything else, there are voluntary add-ons.

  • Extra coverage for personal possessions such as jewelry and home office equipment.
  • Premier Service Program, a voluntary program that helps you recover from the unexpected following a covered loss. It includes emergency water removal services, flooring repairs or replacement, and contractor network service providers who can assist with selecting contractors for rebuilding and restoration. All work is guaranteed for 5 years by your chosen providers.
  • Triangle of protection, which as previously mentioned is a package that combines homeowners insurance with life and disability insurance.
  • Flood insurance, through State Farm agents enrolled in the National Flood Insurance Program.
  • ID Restoration services, in the event your ID gets stolen or misused.

Discounts

  • Multi-line discounts (e.g. home + auto, home + life)
  • Installing a home alert system
  • Roofing discounts
  • Agreeing to pay a higher deductible.

Application Process

State Farm takes many different factors into account when calculating your home insurance premium. As a result, applying for a quote can take 20 minutes or in some cases even longer. State Farm is very interested in the most minor details about your home, from type of structure to type of roofing and the materials used in the walls. You should expect to answer questions about your home security system, although the good news is this may qualify you for a reduced rate.

Here are a few things to know before requesting a quote: If you’re already a State Farm customer, you may log in to get exclusive benefits and discounts. You can save your answers at any point and return to the form later. If you have a mobile or manufactured home, you must contact a State Farm agent directly for a quote.

How Safe is It?

State Farm has an A++ rating from A.M. Best, which is the highest rating possible. It has a AA rating from S&P Global, the second-highest rating possible. Both ratings attest to State Farm’s superior financial stability.  State Farm is the largest writer of property and casualty insurance in the United States, with 9.7% market share of all direct premiums written, according to the Insurance Information Institute. It is by far the largest writer of homeowners insurance in the US, with an 18.6% market share, more than double its nearest rival. 

Claims & Customer Support

As a large insurer, State Farm puts a lot of money into customer support and claims—allowing customers to file claims online, over the phone, or using the State Farm mobile app. State Farm’s claims process is similar to that of other large insurers. There are a few steps involved to it, and you will be asked to provide evidence to support your claim.

More about State Farm’s mobile app: the app, available on the App Store and Google Play, helps you manage all your State Farm insurance and banking accounts in one place. It’s particularly useful if you have more than one type of insurance from State Farm, allowing you to access all your documents and to file and track claims.

Summary

State Farm gets the job done year after year, as its domination of the homeowners insurance market shows. State Farm stands out by offering basic homeowners insurance at competitive rates to homeowners across the United States. Clearly, it does a good job of providing coverage and handling claims, which is why almost 1 in 5 American homeowners choose State Farm over its many rivals in a competitive market

Nadav Shemer
Written by
Nadav Shemer
Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about State Farm
Bad • Reviews 563
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Excellent
15%
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79%
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Alicia Clark
2 weeks ago
They have been so supportive n always…
They have been so supportive n always check up on me n very sincere
Rosemary Rys
3 weeks ago
State Farm was extremely kind
State Farm was extremely kind, understanding and helpful when my car sadly was totaled on 3/29/24. They arranged a rental that same day, took care of all the details, and special kudos to Justin at the Darwin Brito State Farm Cherry Hill office and Brian in Claims who expertly expediated and handled my claim payment today (4/5/24). Thank you SO much!
Justine Melendez
3 weeks ago
The state farm insurance agent was…Alexandria
The state farm insurance agent was extremely helpful and patient with me I was able to maintain continuity through out the entire process thank you so much Alexandria she was amazing I would recommend them to anyone
Sherry Black
1 month ago
Me and my husband have been with State…
Me and my husband have been with State Farm for 31 years, but he has been with them longer than that. Never had a problem. We were with Roland Stewart in Midfield and he retired. We then had his replacement until she retired. Now been with Marietta Wicks for years in Hueytown. She has been absolutely wonderful and a Christian lady. Her team is great too. Always there when we needed them for accidents, totaling vehicle, adding or dropping vehicle.
Ashley Harris
2 months ago
Amazing
Today Elizabeth help me get auto and life insurance. When I say everything about her was very professional, she was very helpful I definitely would recommend her. Thank you so much Elizabeth
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