Liberty Mutual Review

Suitable For?

Filling out an application for home insurance can be confusing, what with all the questions about things like roof materials and foundations that most homeowners don’t know how to answer. 

Thankfully, Liberty Mutual offers a user-friendly application form, with instructions next to each question on how to find the information. Don’t know your home’s square footage? According to Liberty Mutual, you can find it on your property tax bill. No idea what year your home was built? It’s listed in a number of places including tax assessment records and real estate websites (like Zillow). 

Liberty Mutual guides you all the way through the application process, saving you valuable time to spend on other things.

What Coverage Includes

With Liberty Mutual, what you see is what you get. Liberty Mutual offers a single, all-inclusive basic policy that covers everything you need from homeowners insurance. Policy holders are granted only a small degree of flexibility, including being able to raise or lower coverage limits.

Here’s what the basic policy includes:

• Coverage for the home and any other structures on the property.
• Basic coverage for personal belongings, including furniture, clothing, and appliances.
• Personal liability.
• Loss of use, e.g. to cover hotel expenses when your home is uninhabitable due to a covered incident.

Optional Add-Ons

If the basic coverage doesn’t offer all the coverage you need, it’s time to purchase some voluntary add-ons.

Here’s what’s on offer:

• Extra coverage for valuables such as jewelry or extra-expensive appliances or office equipment.
• Water backup and sump pump overflow.
• Inflation protection, which ensures you get replacements of the same quality as your damaged possessions and don’t lose out because of depreciation.

Discounts

Liberty Mutual offers no less than 12 discount opportunities. Additionally, it offers reduced rates to employees of various partnering businesses and members of various professional associations in the private, public, and non-profit sectors. Just as a few examples, employees of AT&T, Boeing, and various state governments qualify for discounts.

Here are the discounts:

• Multi-line bundling
• Claims-free for five years
• Installing safety devices
• Purchasing a new home
• Fulfilling the rules of the safe homeowner program
• Early shopper discount
• Insured-to-value discount
• Renovated home discount
• Military discount
• Electronic funds transfer
• New roof discount
• Paperless discount

Application Process

As highlighted earlier, Liberty Mutual offers a user-friendly application with instructions to help you get through the process quickly and stress-free. Help is on hand even before you get to the application, thanks to Liberty Mutual’s useful home insurance coverage calculator. Filling out the form shouldn’t take you more than 10 minutes. At the end, you’ll see a quote or a quote ID number that you can use to connect with an agent.

The application form is detailed but straightforward. It begins with questions on you (plus any co-applicants), including name(s) and contact details. It then moves on to details about the property, including style of home, the year the home was built, square footage, type of foundation, and roof materials and condition. Toward the end of the application, you’ll be asked to provide extra information about who uses the home. For example, if there are any smokers in the home, any pets, or if you or anyone else run a business out of the home, you will need to state this on the application.

New customers may apply online or by phone. Online applications offer the benefit of being able to save at any time and return to it later. Policies are available in all 50 states (although some discounts are only available in certain states).

How Safe is It?

Liberty Mutual is a member of the Fortune 100 list of largest corporations in the United States and the third largest property and casualty insurer in the US by number of direct premiums. It is the fourth-largest provider of homeowners insurance in the United States, with a 5.1% market share. Liberty Mutual has an A rating from insurance ratings agency A.M. Best, testifying to its excellent financial strength. It was founded in Boston, Massachusetts, in 1912 and has its headquarters in Boston to today.

Claims & Customer Support

Conveniently, policy holders may file claims online or through the Liberty Mutual app, 24/7. The whole process of filing a claim takes only about 5 to 10 minutes. You can manage all parts of your claim online or via the mobile app, whether it be contacting a claims representative, uploading photos of the damage, viewing your payments, or tracking a claim through to completion. If you hit trouble at any stage, Liberty Mutual agents are available to help by phone.

Summary

Some homeowners want control over every part of their policy, while others just want a basic policy with everything included. For the latter, there’s Liberty Mutual home insurance: basic home insurance coverage that puts everything you need into one policy. The focus here isn’t so much on customizability but on usability, with a user-friendly application process and plenty of opportunities to earn discounts. Overall, Liberty Mutual makes it easy to purchase a basic level of coverage for your home.