The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Geico Review

Find a customized quote easily

Reviews 154

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Katy Ward
Katy Ward
May. 03, 20214 min read

Geico summary

Working with a network of insurance providers, Geico provides protection for homeowners across the US. Although policies vary, types of coverage include: property damage, legal costs, medical bills and jewelry coverage. Based on your individual policy needs, you can receive a quote in minutes via the company’s intuitive online form.

Pros

  • Multi-policy discounts for home and auto insurance
  • Mobile app available
  • 24/7 virtual assistant

Cons

  • Policies and rates may vary according to agent
  • Not accredited by the Better Business Bureau

Suitable For?

With an easy-to-use, intuitive application form, Geico home insurance appeals to tech-savvy customers looking for a quote online without having to talk with an agent directly. Likewise, customers may feel reassured by Geico’s strong nationwide reputation for providing reliable coverage across various insurance types.

Geico Geico View Rates

What Coverage Includes

Because Geico provides products through a network of insurance providers, the level of coverage will vary depending on your agent. However, Geico’s website lists the following as common features offered by its providers:

  • Property damage

 Covers your home and any permanent structures against fire, wind, hail, and water damage.

  • Personal property

Insures you against damage and loss to property, this includes items such as furniture, appliances, and clothing. 

  • Personal liability

Designed to help with the cost of medical bills or property damage caused by you or other members of your household. This may also cover legal expenses in the event of a lawsuit.

  • Additional expenses

This covers extra expenses you may incur if you need to make a claim, such as hotel fees if your home becomes uninhabitable in the event of a fire.

  • Jewelry coverage

Limited coverage for jewelry stolen from your home, typically with a claim limit up to  $2,000.

Additional Coverage

The add-ons available on your policy will vary according to your agent. When we requested a quote via the online system, we had the option to add the following:

  • Identity theft expense protection

Covers against expenses incurred if you fall victim to identity type of fraud.

  • Equipment breakdown 

Covers against loss or damage to household items caused by electrical and pressure system breakdown.

  • Service line protection 

Covers the repair or replacement of underground pipes or wiring.

As well as homeowners insurance coverage, Geico also provides property insurance for renters, condo and co-op residents, mobile home owners, and landlords. 

Application Process

If you’d like to apply for a policy online, the first step is to enter your zip code and address into the company’s website. You’ll then need to answer a range of questions related to the property, such as the length of time you’ve been a resident.  You’ll also need to input your personal details in order to receive your quote, which you can choose to have sent to your email address. 

The entire online application process  takes 10 minutes to complete.If you would rather not complete the application process online, you can contact one of the company’s agents by phone. You can find the nearest agent by entering your address details on  Geico’s website.

Discounts

If you also have an auto insurance policy with Geico, you may qualify for discounted rates on your homeowners policy. Once you have purchased your homeowners policy, the company will apply this discount to your auto policy. It’s important to note these discounts are not available in all states. 

Depending on the insurance agent, you may be able to lower the cost of your coverage if your home has smoke detectors, fire extinguishers, or a home security system.

How Safe is it?

Credit ratings agency AB Best gave Geico an A ++ (Superior) rating in October 2020 based on its strong operating performance, favorable business profile, and appropriate enterprise risk management.

Claims & Customer Support

The quickest way to contact Geico is through its 24/7 virtual assistant, which is available on its website and mobile app. 

Customers can also get in touch with the company via email or phone. The availability of its sales agents may differ according to the state you live in. In the majority of locations, Geico agents are available between 7:00 am and 1:00 am ET on Mondays to Fridays and between 8:00 am and 10.30pm ET on Saturdays and Sundays. In addition, Geico’s website contains contact numbers for all the agents in its network, so you can easily get in touch with the agent who sold you your policy.

There is also a Geico mobile app, which is available to download from the App Store or Google Play and includes digital insurance ID cards, Apple business chat, and a 24/7 virtual assistant.

Summary

Geico’s online quote tool is fast and easy-to-use, and a definite plus for those looking to find a policy online. If you’re in the early stages of shopping around for a new homeowners policy, it’s certainly worthwhile to input your data into Geico to compare policies and see if you might be able to save money or improve your level of coverage. 

Geico Geico View Rates

Katy Ward
Written byKaty Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Geico
PoorReviews 154
Visit Site

Trustpilot reviews

See what some costumers are saying about Geico
Geico
PoorReviews 154
on
Excellent
18%
Great
6%
Average
2%
Poor
6%
Bad
68%
  • author
    Morris W Conway Jr
    21 hours ago
    Geico Car Insurance Carrier in Tucson, AZ Glass Claims Agent Brandon Positive Feedback !

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful work day on Monday ok smile. In ending I want to tell all of yous that your very very wonderful Staff member name Agent Brandon that work in your Glass Claims Department was so very very very very Professional Helpful and very very Caring to both of us when we call in to get our very very very nice 2020 Ford Ecosport Car Windshield Replaced etc. ok smile. In ending Agent Brandon has very very very very very Excellent Communication Skills and yes yes he knows and loves his job so very much ok smile. Last of all both of us say that the very very very very very very very wonderful Agent Brandon is always such a very very Positive Representative for the very very very very very wonderful Geico Car Insurance Carrier Company that he works for day in and day out ok smile. Now last of all yes from both of us to all of yous may God always Bless and Watch over all of yous and all your very very very very very wonderful family members and friends too forever take care and always be very Healthy, Careful and Safe ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Jay
    13 hours ago
    Was a Customer Over 13 years. No Longer!

    Awful company. They just lost a customer of 13 years tonight. That took some work! I am a busy person. I depend upon my car insurance company to let me know if a payment is due or the policy might lapse. They've done this in the past. Tonight I was calling in to see if my auto policy covered rental trucks. I was shocked when I was told that my insurance policy lapsed back in April! They never texted me, never emailed me, and to my knowledge never even sent something by mail either (though it's easy to miss things sent by mail, because they sent so many useless notifications like every time they update a privacy policy or anything else)... I searched my phone and email, and verified with the agent. They sent me nothing electronically. They tried to make the excuse that I wasn't enrolled in paperless billing. That didn't work either, because I wasn't enrolled last year when they sent me text and email notifications. And then because of this simple oversight, which THEY are largely responsible for, they quote me almost $90 more per six months for insurance. KISS MY _____. Hello, Progressive, nice to meet you! P.s. Their customer service was awful tonight anyway, regardless of this incident. Had to speak to multiple people before I finally realized they wouldn't help. Two agents either intentionally disconnected me or the call dropped. Neither called back. I ended up explaining it to at least four people. Supervisor couldn't help. They have no discretion to override their "system," even in situations like this. Just awful.

    ...

  • author
    Brock Shepherdson
    21 hours ago
    Good news!

    Good news! My name is Brock shepherdson, I got some great news and is for thoes who always have less than 10k in thier account before the month end should visit cabainvestment . C o m , now to change thier life.

    ...

  • author
    Morris W Conway Jr
    Jun 09, 2021
    Geico Car Insurance Carrier Company Agents Christy, Shawn and Erica Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very Good day at work ok smile. In ending I want to tell all of yous about the very very very very wonderful Customer Satisfaction that both of us received from the three Agents stated below that work at the Geico Car Insurance Carrier Business office in Tucson, AZ ok smile. Below are the three wonderful Agents names ok smile. *************************************** Agents - Erica , Shawn and Christy. **************************************** Last of all the names mention above were very Professional Helpful and very very Caring to both of us ok smile. Finally all of them had very very Excellent Communication Skills and yes all of them knows and loves their job so very much and both of us say JOB WELL DONE ok smile. Now before I end my Review I must say from both of us that all of the above names are always very Positive Representatives for the Geico Car Insurance Carrier Company that they work for day in and day out ok take care smile. Praise the Lord and God is Good Amen and to all of yous from both of us always have very Good Success in the Business world ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Mark Hurtz
    Jun 04, 2021
    Too expensive.

    Too expensive.

    ...

  • author
    MarsWarrior
    Jun 03, 2021
    Geico service getting worse while premiums going up

    Let me start by saying that all insurance companies seem to be in a race to the bottom. I've been driving for 20 years, and I've insured with Geico for 17 of those years. I've experienced rising premiums every year (while my credit and driving records are stellar! Fico 800+, no at-fault accident in over 15 years), deteriorating customer service standards, longer claims processes, and other shady tactics (don't use their partnered shops if you want quality work done, completely inaccurate and non-transparent process that substantially undervalue vehicles and will try to forcefully Total Loss your vehicle b/c it's cheaper payout for them vs paying for repairs, argumentative claims adjuster and supervisors who berate you when you ask questions, etc.) Geico isn't the only bad insurance company but I used to appreciate it when they didn't behave like all the others. They also have stopped fighting insurance fraud which kept their premiums lower. Now they get approved for premium increases by the state virtually whenever they ask and are more concerned about returning money to their parent company's shareholders (Berkshire Hathaway) at the expense of fairly dealing with customers/policy holders. Insurance companies should be regulated to using 15% of premiums for administrative costs and the remaining 85% to paying premiums, offsetting future premiums or returning money to policy holders. I don't see what risk their shareholders are taking for the gains they are awarded. There's no product research/development and these investors don't own a company that shares the risks/competitive nature of companies in other industries. They simply raise premiums where policy holders have no choice but to pay up while having little control during the claims process.

    ...

  • author
    Leah Miller
    Jun 03, 2021
    Geico is a good insurance company

    These guys have insured out vehicles for over 15 years. We switched from State Farm to save money. About 6 years ago, I was in a car wreck and my car totalled. The other driver was at fault. The Geico people were great - I called them right away and they gave me all kinds of advice and helped with the claim. One interesting thing they said was not to talk to the other driver's insurance company if they called. And they did. They wanted to know all kinds of details about my health. I told them not to call again and hung up. Geico paid out right away for the value of my car, and I took the check and used it for half the purchase price of a new one within a week. Everything went really smoothly and worked well. It's a good insurance company.

    ...

  • author
    J Lawrence
    May 28, 2021
    I wish I had progressive 2 years ago

    I wish I had progressive 2 years ago. I could have save a lot of money.

    ...

  • author
    ray herron
    May 25, 2021
    Geico crooks.

    Real bunch of crooks.I get hit by one of their insured drivers.They get ticketed at fault.I report it to Geico.See I have Geico oh and so do they.I decide to report it to their insurance company find out it's Geico also.They won't penalize the driver and pay my deductible.Think about this America how many people have Geico.Bottom line You are going to get ripped off.

    ...

  • author
    Jeffrey Ford
    May 25, 2021
    Incompetent and VERY expensive customer service.

    Their insurance was fine. Their customer service not so much. After canceling a policy I had on a motorcycle, which I had not plated (registered) in YEARS, I had called in the cancellation AND was assured it would result in a forth coming refund which NEVER arrived. Several months later THEY began sending notifications as to where to download my current insurance ID cards. I responded "I no longer have insurance with your company" After a notification today that had taken $123.31 from my checking account (for a bike sold last February as Junk) they requested I send a copy of the title to prove it had sold. What? How do you obtain a copy of a title to a junked vehicle? Who keeps that? NOT the seller the buyer takes the title. Well in a word BULL! I CALLED SPENT 20 MINUTES ON HOLD AND GOT NOWHERE. They are incompetent inept and very very rude. I demanded they replace the money stolen and they created two overdrafts by taking funds they no longer had authority to take. I never made any claims of any kind. No Geico is HORRIBLE to contact (too much hold time) I highly DISCOURAGE ANYONE FROM DOING BUSINESS WITH GEICO. I feel robbed betrayed and taken advantage of. I work far harder for my money than they do, and I do not (unlike them) STEAL. INCOMPETENCE REWARDED? Anything but fair. Do not consider GEICO.

    ...

  • author
    H Doug Matsuoka
    May 23, 2021
    Had GEICO for years and they're great

    I've had GEICO for years and they're great. Very quick and responsive. The iPhone app works great. Would recommend to friends.

    ...

  • author
    Siarhei Kubiak
    May 17, 2021
    From my personal experience

    From my personal experience, GEICO is the best place if you want to be fooled. Once you open the door, you can't get rid of them. About a year ago I canceled my policy ceasing any dealings with Geico. I paid the premiums in full and closed my account. Throughout the year, I've been a happy StateFarm customer. Several weeks ago, Geico unilaterally opened my policy forcing me to pay premiums for the following 6 months. Understanding that it could be a mistake, I contacted them 3 times. I talked to 6 different people. All of them promised to help me. I wrote 2 emails attaching copies of my StateFarm Id's for the entire period (after Geico policy cancellation). It didn't cure the problem. Moreover, Geico retroactively and unilaterally (without my desire, knowledge, and consent) reopened the policy. Now, they force me to pay for the previous months (last year). Geico supervisor Tom Voss claims that he obtains sufficient evidence that I hadn't been insured after I officially broke with Geico in April-May 2020 = the company is right demanding me to pay for nothing. From my non-legal understanding, it's a fraud, He knowingly (I sent them StateFarm Id's for the entire period) mispresents the facts unlawfully demanding payment.

    ...

  • author
    Morris W Conway Jr
    May 17, 2021
    Geico Car Insurance Carrier Agent K Positive Feedback!

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work ok smile. In ending I just want to tell all of yous that one of your Staff members name Agent K that works as a Geico Car Insurance Carrier Agent was so very very very Professional Helpful and very very very Caring when I called into the above to get my payment due date changed etc. Last of all I say that Agent K has very very very very Excellent Communication Skills and yes she knows and loves her job so very much ok smile. Finally to all of yous Agent K is always a very very Positive Representative for the very wonderful Geico Car Insurance Carrier Company that she works for day in and day out ok smile. Now from both of us to all of yous please have a very very wonderful day ok take care and may God always Bless and Watch over all of yous forever. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    BP
    Mar 31, 2021
    Horrible company

    Horrible company. I was with them for 8 years and they kept raising my rates every year even though I never filed a claim. I finally went to another insurance company. Geico is way overpriced. It is also impossible to get someone to answer the phone. You have to push 20 buttons on the menu just to get to a live person. I finally switched to Liberty Mutual and they cut my insurance rates in half and I do not have to spend an hour on the phone trying to speak to a live person. I will never recommend or use Geico again.

    ...

  • author
    C Richard
    Mar 29, 2021
    Breaching U.K law

    Breaching U.K. GDPR I have unsubscribed from their emails multiple times yet am still receiving them! This is actually in breach of U.K. GDPR laws. I don’t even live in the USA (thank god!).

    ...

  • author
    BKT
    Mar 11, 2021
    Watch your bills

    Shame on me...my homeowner's insurance is paid through my mortgage company, so when they started jacking up my rates over time (went up over $1200/year in 2019), I didn't notice. When I went to refinance my mortgage in 2021, I had two different finance professionals tell me that my homeowner's insurance premium seemed awfully high ($3100/year). I shopped around on PolicyGenius, and indeed I was overpaying by a LOT. They found me a policy with BETTER coverage for just under $1200/year - a savings of almost $2000 per year. When I called Geico to see if they could reduce my premiums, the agent told me I was already getting all of the discounts I was entitled to and reminded me if I canceled my policy I would lose the discount on my auto...REALLY????? I should overpay by $2000 a year to save $80 discount - I don't think so. The other annoyance is that they won't allow you to cancel on-line - they require that you call in "so their agents can provide you with options". UM...already tried that, so back through phone queue he.. with a repeated message "if you don't want to wait on hold - go to Geico.com for assistance".

    ...

  • author
    Culin H.
    Mar 09, 2021
    Geico Customer Service Complaint

    I am filing a complaint against Geico Tucson in regards to their lack of transparency, a breach in their policies for honoring their customer service of practice of good faith, lack of professional conduct, & their integrity in the handling of their services with me. Being in the Military I should have the confidence that Geico, being a former Federal only insurance company who once specialized in insuring only Military personnel, would seek & generally want the utmost well-being of their customers & to provide worthy, quality, & honest customer service. I have received neither from my assigned Adjusters, Nanthan, Dominique, & Emiddio in the handling of my vehicle accident. I strongly do NOT recommend Geico to anyone who is seeking trustworthy Auto-Insurance. Geico will not take care of you, they will not respect you, & you will have to micro-manage every step of the claim process with them because they will try & scam you. You get what you pay for! Stay Away!! - Culin H.

    ...

  • author
    Ashley Brooke Neville
    Mar 09, 2021
    Horrible Insurance

    Horrible Insurance, Horrible place to work. From the perspective of both consumer and former employee. I can say 100 percent that to anyone insured or employed by them you are just a number and numbers are replaceable. In training for a position in Salvage, they focus solely on cost satisfaction but once you actually get to work ias a representative its quantity not quality which in turn is why they are a horrible insurance company. They want to make you hold while documenting all their work and still in the end 9 times out of ten they still didn't solve your problem and you have to go back and do it again.

    ...

  • author
    Angry customer
    Mar 05, 2021
    I've been a customer since 2005

    I've been a customer since 2005. They just raised my umbrella policy by almost 40% for no reason at all, no claims, nothing. Every year for the past five years it's gotten worse with them raising rates with no tickets and no claims. Sick of being a cash cow. I just canceled the umbrella policy and am shopping around for a new company.

    ...

  • author
    Ashley Ta'Nique
    Feb 16, 2021
    Don’t Fall for Better Rates

    I am extremely disappointed in the service I have received with Geico. I was in an accident 7/2020 (as a passenger) in my fiancé’s car which he has AAA. Also, I was in an accident again 12/2020 (in my vehicle) which is insured through Geico. I never filed a claim through Geico since I was a passenger for the first accident. Everything was handled through my fiancé’s insurance since we were rear-ended by an uninsured motorist who initially left the scene. AAA already assumed liability and planned to cover medical expenses but now want to file a claim through Geico to see if they will pay my bill instead. Needless to say I have spoken to 4 different individuals telling them all the same story only to keep repeating myself over and over. Not to mention the numerous email alerts. My last conversation with Alex Lara made me realize that Geico could careless about their customers as he was extremely condescending and rude. I’m saying all this to say, I didn’t hear a single peep from any claim adjuster when I filed a claim after being rear ended back in 12/2020. In fact when I called to follow up on the claim I submitted through the app, I was told I was responsible for calling the other person’s insurance and they don’t get involved. Never mind the fact that my back injury was aggravated again or I had to pay out of pocket to get a rental for 30 days since I was told I have to pay my deductible in order to use the rental car coverage. I guess they are a good insurance company if you don’t get in accidents, if you do...good luck with these people, they are no help. Dealing with this company has made me realize that paying the extra money for quality service is more important than saving a few dollars.

    ...

  • author
    Obele Ksp
    Feb 15, 2021
    Was a biggest mistake to ever met them

    Was a biggest mistake to ever met them. Havent get any proper service so far.

    ...

  • author
    Scott McGahey
    Feb 08, 2021
    Geico not good

    I was involved in an accident with a Geico insured on 11/05/2018. I was sitting legally parked in my vehicle on my cell phone when I was sideswiped by their insured. Information was exchanged. Needless to say I had not received any compensation from Geico, I went thru my Insurance carrier as per my states laws. Nearly two years go by and I receive a letter, from Geico dated 10/23/2020 notifying me that the limit for me to file any claims for injury settlements would expire on the 2 year anniversary of the accident, 11/05/2020. OK no big deal since I never planned to file for anything besides my property damage and less than $1000 medical fees under P.I.P. So today, 2/08/2021 I receive another letter from Geico dated 2/05/2021 informing me that due to Covid-19 restrictions my state (Oregon) extended the 2 year limit to file injury claims by 90 days. Which would have extended my deadline from 11/05/2020 to 2/05/2021. But wait, if Geico doesn't even send the letter until the day it expires what is the point?? This should have been sent by the end of November 2020. Just another PRIME example of the shadiest outfit peddling insurance!! What say you?

    ...

  • author
    Comcast Sucks!!!
    Feb 08, 2021
    As slimy as the lizard

    GEICO is a slimy scammy company and all their agents are big fat liars. Here is my story. My auto insurance with GEICO ended on Feb 5. I signed up with another company a few weeks before that and part of the application includes letting that company send a cancellation letter to GEICO so I didn't have to. On Feb 6 I received an email that they sent me a cancellation notice. Obviously either the new company didn't send the notice or GEICO just ignored the notice, so I called. The agent notified me that I now owe them $35!!! "The system says you are paid through Feb 3 so you owe $35 and I or my manager cannot change it," he claimed. This is ABSURD. I was paid through Feb 5 so I don't know where the Feb 3 comes from. Also, my new insurance premium (had I renewed) is $457, so that's on average $2.5 a day, so the most I owe is $2.5 for the one day difference. Why is it $35?!!!!!! This is a SCAM and extortion. Frustrated, I talked to another agent and their manager, and they reluctantly agreed that $35 is wrong (mind you, they never admitted it was wrong -- they just said the amount wouldn't be $35, typical of slimy liars). They promised me they would send the cancellation to the underwriting team and it would be cancelled midnight on the 6th, and the balance would be zero. Since I didn’t trust any of these people (and how right I was!), I called them a third time and talked to the third agent of the day. She assured me it was noted the cancellation would go through and the balance would be zero. The second day, I got a text message from GEICO telling me to restart the policy, which reminded me that I should check on the cancellation status. I called, and the first agent asked “which cancellation, the 6th of the 19th?” There is NO 19th! That’s the made-up date GEICO put on my account if I had not called on the 6th, in order to extort as much as possible from me. That agent had ZERO idea what was going on so I hung up and called again. The second agent told me it was canceled but now I owe $2.52 for the one day coverage. Shocking! I can afford to pay, but the agents the day before definitely lied about the balance being zero. This is the most unethical thing a company can do, scamming (nickle-and-diming) their customers. First “it’s the system”, then the lies. This basically ensures that I will NEVER sign up for GEICO ever again (after being a customer on and off, mostly on, for over a decade). Oh and here is the best part. I finally received the cancellation confirmation email (after I paid up, of course) and it says "We truly regret losing you as a policyholder and hope your relationship with us was a pleasant one. Please consider GECIO again in the future..." LOL, no Mr. Lizard, you don't regret it at all -- you just regret not extracting more money from me, and no, the relationship was NOT pleasant, and no, I will NEVER consider you ever again.

    ...

  • author
    RH
    Feb 06, 2021
    I've had Geico since 2014 for auto…

    I've had Geico since 2014 for auto insurance. Never had an issue with my insurance policy or with customer service. Last year, I insured a vehicle in July of 2020. My vehicle became inoperable and not having the money for repairs I call geico to place the vehicle in storage status on September 9. The representative confirmed that my vehicle was placed in storage and due to the credits and differences from my insurance policy to that of a storage policy the credits would cover my vehicle up to and through December 2020. The following month I receive another bill for my usual amount. I then call customer service and they confirm that I indeed called and that my policy should have been changed. They tell me that they would make the changes, retro back the policy back to the original request on Sept 9 and cal me within 2 business days to confirm everything was complete. Nothing happened, not one call, my insurance still in it's original policy status. I continue to call, meanwhile I am still being billed for the original premium amount. I have called more than 20 times regarding the issue, and on numerous occasion I have been hung up on. When asked to cancel my policy, they say "you're account is stuck in underwriting due to a system problem, continue to make your payments." So while your policy is being held hostage in their underwriting, you are expected to pay. When Geico promises a call back, forget about it. When Geico says they are working on it? They are not, meanwhile they are still billing you. My policy naturally canceled on December 13 when I was told my credits in policy change FROM SEPTEMBER 9, 2020 would carry me through December and into 2021. I receive a bill from Geico stating I owe them in January 2021 due to non payment of my policy since December 13, 2020. I call Geico on February 1 2021. I make my case of the situation and the representative stayed on the line with my while she "fixes" the issue. She changes my policy to that of Limited Liability. She assures me and promises to call me on February 4 to complete the update and ensures that the policy would be retroactively credited from September 9 2020 through today. My vehicle is still in storage and I told her that I would be willing to place it back in Limited Liability once it is fixed. She places my policy in a limited liability starting 12-30-2020 for six months. I now have a bill that I must pay $356.00 due by February 16 and an additional $87.00 Due by February 28, 2020. Is the problem fixed? NO Can I cancel my policy? NO, "it's processing and stuck in underwriting." This company is a farce, they talk to you as if you're a little child each and every time coddling you with their lines of "I'm so sorry" "We apologize" "I feel bad for the situation" "I understand" mean while they continue to bill you for their mistakes and problems. It's extortion at it's best. Move on! Stay Clear!

    ...

  • author
    Edward W. Jackson
    Jan 17, 2021
    Don't give them 15 mins of your time, you will regret it!

    Don't give them 15 mins of your time, they will bug you for years, once they get your contact info! I did the 15 mins, and got what I thought was a good quote, and when I went to pay for it, I see a different price, and I back off, and the next day I get a call from some rude lady asking me if I still wanted this? I told her no, not when the prices changes, upon check out, then she goes on how it cost so much money to check out "you people!" I was not interested in dealing with Gieco at that point, and for years, I kept getting correspondence from them! They can take that lizard and shove it!

    ...

  • author
    Kevin Judd
    Jan 08, 2021
    Would not recommend to anyone

    Would not recommend to anyone. I got in an accident that was not my fault, I paid a $500 deductible and never got it back. Rate keeps increasing and the longer you are with them the worse they treat you.

    ...

  • author
    peter
    Jan 02, 2021
    Geico Home Insurance/NatGen Premier Home Insurance Scam.

    Geico Home Insurance/NatGen Premier, this company is located in Winston Salem NC, Geico insurance uses this company as your home insurance they are both a bunch of thieves they will sell you a policy then after 2 months they start sending you false repair request then they drop you even if those repairs are corrected, save your money stay away from these 2 companies they are a big scam!!!!

    ...

  • author
    Susan
    Dec 24, 2020
    I was waiting an hour for a tow

    I was waiting an hour for a tow, and no one bothered to tell me that the tow truck had been delayed by a WHOLE HOUR. After waiting five hours in the cold rain and snow, the truck finally arrived. When I spoke to supervisors at Geico, every single one of them said there was nothing they could do by way of a courtesy credit. Nothing but a verbal apologies and crappy service.

    ...

  • author
    S Boud
    Dec 23, 2020
    Horrible experience

    Upon moving out of state, we contacted geico to give us insurance quote on our vehicle in the new state. After spending over an hour on the phone with the geico rep, He quoted us a price over $1,200 more than what we had been paying. He told us he could not find our prior 40 plus years of driving experience in our home state, and had to quote us based upon one month of driving experience using our licenses from our new residence. Called another company who was able to provide us insurance within 10 minutes for less than our current policy. Waste of time . Go else where

    ...

  • author
    Errol Sanders
    Dec 20, 2020
    TAYLOR NEY-THE GEICO PROFESSIONAL!

    On 11/30/20 at 5:45AM I was driving to work on JTB here in Jacksonville, Fl when my car hit a large truck tire sitting in the middle of the freeway, while it was raining. 5-7 other cars had pulled over after hitting the same tire. Major damage! Called FHP and then GEICO to file a claim. Fast forward to that afternoon. I could not drive the car and the tow truck had to pick up. After I got to My Vehicle Repair Shop, I found out Mr Karl Sink(transfer or transfire this guy!) had called the shop, and after receiving his info, I called him. This guy was and is terrible as an employee and an adjuster with a terrible attitude. First words out of his mouth were: "You only have five days for your Rental Car..lol.." Totally stupid! Instead of working with me and finding out where I would like to take my car to get the body work done, he's pontificating about a rental car(Per our policy gives us up to $1500) like he owns GEICO and it's his money..lol. I immediately contacted GEICO Corporate/Customer Service to ask for A Supervisor. I called MR Taylor Ney in Georgia. He took charge from there. This guy was and is the "EPITOME" of Professionalism! He listened patiently to my side of the story, arranged the extension of the rental, made contact with the Vehicle Repair Shop Manager, The Body Shop, made sure I had a copy of the estimate and was in daily contact with me via text/phone as needed! He IS an Excellent Asset to GEICO! Clone this GUY!

    ...

  • author
    Matthew CountryStrong
    Dec 14, 2020
    This is a trash company

    This is a trash company, to not only work for, but to use for insurance. Everything they say is 100% a lie. Don't fall for there give back program they offer, after a year they'll raise your rates beyond payable and if you cancel after getting the offer, they'll demand all the money back! Be smart, use like anybody else for insurance!

    ...

  • author
    Jon
    Dec 11, 2020
    This company is a joke!!

    This company is a joke!!! My truck caught on fire in the middle of the night. They confirmed it was totalled. Going on a month and a half of a open claim because they take sooooo long to get back to people its unreal. They tried to low ball me on the price for my truck, their figures were way off. I had to submit 20 comparable trucks on my own for comparison and when I asked them to email me the trucks they were using in comparison they weren't even the same trucks!!!! They are using gas trucks in comparison to a diesel truck which is a 6k difference right off the bat. I've talked to 3 different "adjusters" and all I D I O T S. They had me search for all comparable data to help them but they refuse to use it. They are using 3 trucks they found and 2 are gas trucks, the 1 diesel truck they found didn't even have an image and when I called them back to let the know his reply was "well why do you need a image for"? Thats where I lost my S H I T and yelled at him..."if images and condition don't matter then why did you send a adjuster to my house to take 30 pictures of my truck"? These people apparently do NOT care about their customers nor do they even know cars/trucks at all!!! I hope they all catch Covid. Pay the extra money and go to a different insurance company!! It will be worth it if you should ever have a claim. Wish I did more research of their claims process before buying insurance from them, which I paid in FULL up front!!!

    ...

  • author
    Leo
    Dec 09, 2020
    Geico will not do the right thing

    I was hit by a car that ran a red light. The driver was driving his personal vehicle for work related business. He had a patient in the back seat. He was lying to Geico about insurance use, and lied about running the light. We both had Geico so they obviously had no interest in opening a dispute, and closed the claim word against word, without digging into the situation for the company's own convinience. We both had Geico so they obviously had no interest in opening a dispute. I was astonished since I sent them a video recording of the driver talking on the phone saying he had a patient in the car. I questioned how they could take his word if there was proof of him lying from the beginning. I now have a dash cam in my car in case something happens again. It sucks I am stuck with Geico since I am a college student and need a low cost insurance. As soon as I get in a better financial situation, I am definitely going to switch to another car insurance

    ...

  • author
    Chris
    Dec 05, 2020
    Garbage/Pathetic/Price Gouging

    ZERO STARS but it made me give them 1 Star!! I would give -5 Stars if it would let me! WORST service and WORST experience with an insurance company ever!! We had ONE incident during the entire time that we had them and they raised our insurance almost $100 a month! After finding pretty much the same coverage elsewhere...for WAY...WAY cheaper, I sent them the requested declarations page to show proof of new insurance. They claimed that once they received this, they would take care of the prorated amount that they claimed I owed. That was a lie. Nobody contacted me to let me know anything was wrong or needed so I assumed that it was taken care of...only to find out it wasn't....when I receive a COLLECTIONS letter in the mail!! Beyond pissed and beyond horrible company!! I would NOT ever recommend them to anyone. Trust me, there are equal or better options out there for a better price! Progressive is where I went and it will save me a ton!

    ...

  • author
    Morris W Conway Jr
    Nov 30, 2020
    Geico Car Insurance Carrier Company Agent Mr Aaron Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day ok smile. In ending I just want to tell all of yous that the very wonderful Geico Car Insurance Carrier Agent name Mr Aaron was very very Professional Helpful and very very Caring when I called in to have someone submit a ACH Debit payment in the morning for me so that I could pay my monthly bill and my request was processed very fast and very successful by Mr Aaron and I thank him for a JOB WELL DONE ok smile. Last of all I say that Mr Aaron has very very very very very Excellent Communication Skills and he knows and loves his job very much ok smile. Finally in ending both of us say that Mr Aaron is yes always a very very very very very Positive Representative for the Geico Car Insurance Carrier Company that he works for day in and day out ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Lucas Mearian
    Nov 23, 2020
    Run from Geico

    Run, don't walk away from Geico. This company is disaggregated, meaning it has no central governance. Each state is responsible for its policy holders in that state. And, believe me when I say, they do not care about their policy holders. I've been an insurance holder with Geico for several years, and thankfully haven't had to file a claim. Recently, however, I got a taste of their customer service. Earlier this year, my brother passed away. He was also a Geico auto insurance policy holder. In order to help settle his affairs, I sent Geico a death certificate. They told me they'd cancelled his policy, but then promptly began sending me collection letters for his final $384 payment. There was no estate to settle with nor was I an executor. But, my reward for sending along my brother's death certificate was Geico attaching my address with my brother's policy and then inundating me with an unending stream of letters and emails telling me to pay his bill under threat of debt collectors (of course, this couldn't affect my credit as it was not my debt. Still, it's beyond disturbing to receive letter after letter about your deceased relative's bills that have nothing to do with you). I made call after call to Geico (they won't do anything via email). Each time, I was told the bill would be dismissed and the situation resolved, and each time, the harassment continued. Finally, I let them know I'd be cancelling my policy when it expired as I would never want to be associated with a company so poorly run that they couldn't handle a simple situation as a customer's death. Even after letting them know I'd cancel my policy as well, they did nothing. They simply do not care about a single policy holder. None of the banks or credit card companies I contacted on my brother's behalf had any problems settling the issue. So, here's what Geico accomplished by harassing me about my dead brother's insurance bill. 1) They didn't get one cent closer to getting the money, nor will they ever as there's no estate to settle. 2) They've lost another customer for life. And, believe me when I say, they've shown absolutely no concern over the latter. Geico is so poorly run that I cannot imagine a good experience with a claim, and therefore, I'll repeat my initial advice: Run, don't walk, away from Geico.

    ...

  • author
    Dave Kutz
    Nov 18, 2020
    Helpful and friendly

    We want to thank Shana for providing a wonderful experience when we added my Mom to my policy. She was friendly and knowledgable. She loves her job.

    ...

  • author
    Lindsay Camp
    Nov 17, 2020
    Don’t be fooled

    This was the first time that I had a situation where I needed assistance from Geico. And I’ve come to the realization that this company doesn’t actually care. Dealing with a car situation can be extremely frustrating and difficult. And having multiple customer service agents hit you with rehearsed, one line responses is unhelpful. I was clear with each of them that I needed help and that I didn’t have much experience with the process, which I feel a lot of people go through. So it’s their job to know, and it’s then their job to explain. But if you can do neither then why I am I paying this company to help me? Most of the time they take my money and have to do nothing. But the fact that the first time I actually need assistance and I’m left feeling worse off is ridiculous.

    ...

  • author
    Alexander Guiragossian
    Nov 17, 2020
    The ultimate best insurance company

    I have had numerous big-name insurance carriers for both property and automobile insurance, but Geico is the very best insurer I have had. They really focus on excellent customer service and provide seamless and quick service. If you want the most for your buck go with Geico. I am very grateful to Geico for being there for me when I needed them.

    ...

  • author
    Connie Blackwell
    Nov 12, 2020
    Had to wait 20 minutes for someone to…

    Had to wait 20 minutes for someone to answer phone. Lady that answered finally was like a robot. Would not answer questions that I asked - referred me to policy. It renews in December but I will check prices for our home owners and 4 vehicles rates. A representative that has warmth and kindness in their voice.

    ...

  • author
    Bennie Nielson
    Nov 11, 2020
    Representatives are misleading and…

    Representatives are misleading and don't know how to answer questions. I was told I had insurance but after being hit by an uninsured driver it turns out I'm on my own as far as coverage. Been paying insurance for years and when I need it I'm screwed.

    ...

  • author
    Cheryl Meyer
    Nov 08, 2020
    Horrible company. Go with Progressive

    They take your money in 2 minutes for 10 years and then they drop you from the policy and you can't get your refund back. They owe me $559 and they sent the check to an address that i never lived. Completely incompetent Been waiting for over 2 weeks, 8 phone calls, still can't get the money they owe. Total loser as a company. Go with Progressive

    ...

  • author
    LagunaMusical Mundial
    Nov 05, 2020
    Geico es la compañía de seguro más mala…

    Geico es la compañía de seguro más mala de todos los seguro te dan una mierdad de seguro y no sirve no le recomiendo a nadie esa maldita póliza maldito ladrones

    ...

  • author
    Chris Carson
    Nov 03, 2020
    Been with Geico for about 5 years

    Been with Geico for about 5 years. Multiple policies. In the end they are overpriced and have sup par customer service. Shop around, there are better companies out there folks.

    ...

  • author
    Manan Singh
    Nov 02, 2020
    Never go with this insurance company

    Never go with this insurance company, they ruin me for three years (paying more than $370/month). after three years I got one collision and they are $1000 from me and even not giving me rentals. It was my biggest mistake to got with Geico.

    ...

  • author
    Jason Hart
    Oct 31, 2020
    Got several quotes and I'm a 45 year…

    Got several quotes and I'm a 45 year old with perfect driving record and nothing to report. Never made a injury claim.. Been driving 28 years.. They are giving quotes that are 400-500 dollars a month.. Then they will offend you by saying " we know you will like this quote" What do you think I'm an idiot,, everyone who reads this do not go to geico.. They are absolute thieves and there are real insurance companies that will give you insurance 2 times lower than their garbage.. Stay away!!..

    ...

  • author
    Bill Sandorff
    Oct 29, 2020
    Poor customer service

    I was on hold for over 20 minutes before hanging up. I've hand Geico insurance for 15 years. I think it's time for a change!

    ...

  • author
    Cecilia
    Oct 24, 2020
    Dishonest Company!!

    We have been trying for over a month to get a refund from GEICO for a payment they charged that they weren't suppose to. They keep on having excuses on why they are not giving back the money. We even have a confirmation number for the amount to be received back in 5 to 7 days, since September 18. They then sent papers they said we had to sign to get our money back, that we sent back weeks ago, and they said they never got them. Then we signed something through email they sent us, and they claimed we sent it to the wrong email. Now, it won't even go through with the new email they gave us, and we received a new paper to resign, and send back. They are refusing to give us back our money, and with everybody having money problems right now, we really could use that money. Do not trust this company! They are charging way more than the new company we have, for an even better coverage. They ripped us off, and unfortunately, it looks like we will not be able to get our money back. Search elsewhere. They are much better deals out there than this company, and they are just not honest!!

    ...

  • author
    jonas bartholdy
    Oct 12, 2020
    so I was just playing a game among us…

    so I was just playing a game among us and all of a sudden GEICO comes in and promotes themselves by spamming.

    ...

  • author
    Christian Wood
    Oct 06, 2020
    Geico has fallen off dramatically!!!

    I work at an auto dealership and have to call Geico for customers daily. It is incredibly frustrating. EVERY call take no less than 30 minutes to reach a human being. Often times when you do, they hang up on you. When you reach someone, they are professional and helpful. It's the phone hold time that is ridiculous. Good luck trying to reach someone. Geico has fallen off drastically and I now refer customers to other insurance companies that are much easier to deal with.

    ...

  • author
    Britt James Russell Sr.
    Oct 03, 2020
    Fraud

    Well after 20 years with this company and many vehicles and homes.I have always carried full coverage.It has been a great company right till I had a motorcycle accident in NewYork.The company that decided my full coverage did not include medical. Not explaining that when policy for full coverage was purchased it should of been explained that in New York you had to by policy separate. Then try to send me that paperwork to explain this was never offered till after accident. THANKS FOR A HARD LEASON OF TRUST WITH YOUR COMPANY..That will now start losing my policies when there time is up....Britt Russell 518-226-1184 Sent from

    ...

  • author
    Mariya Mwaniki
    Sep 30, 2020
    The person I finally got through to was…

    The person I finally got through to was professional, polite, knowledgeable. This isn't about the people who work at geico. Every person I have interacted with has been courteous. The problem is trying to get to a person. I was on hold for 21 minutes, finally got a human and she hung up on me. After that I gave up for 2 weeks. I finally got a person today. She was great, but I was on hold for 20 minutes again. I know there's a pandemic but geico has taken my money every month, month in and month out. I even called and said my car doesn't go anywhere. In the beginning of the pandemic I went no where. Then it was 3 miles to the grocery store and 3 miles home, once a week. I received no discount on my insurance from geico. I've taken my car off the road, plates cancelled. Geico said we'll give you 15%off next year. Well, it's next year, I can't afford a car anymore, what good is that 15% to me? Once again, screw the poor. Take our money, then screw us. Revolution is coming

    ...

  • author
    Teja Yalamanchili
    Sep 28, 2020
    Has the worst glass replacement policy…

    Has the worst glass replacement policy for the cost.

    ...

  • author
    Beth Hodge
    Oct 08, 2020
    Disappointed

    My daughter was hit, head on by a GEICO customer on August 6th. It was his fault. He did not dispute that. We filed a claim the next day and then spent the next month trying to get someone from GEICO to just return a phone call, to no avail. They would not even respond when we brought in an attorney. It was literally 35 days before we heard from anyone. We are no on day 48. Tomorrow marks 7 weeks since the accident and we still have no forward motion on the case. My daughter has been forced to leave her job as she has no vehicle and there just does not seem to be any urgency on the part of GEICO to resolve this. **UPDATE** We are now over 2 months out since the accident and still no resolution.

    ...

  • author
    Micheal Mac
    Sep 18, 2020
    GEICO and Safelite are two one in the…

    GEICO and Safelite are two one in the same horrible companies. I currently have 4 vehicles, some personal property, and our home insured with GEICO. On Aug 31 I filed a claim (forced to use Safelite). After two weeks of Safelite showing up with missing parts, scratched glass, and just plain incompetence, our windshield was installed. The technician left our BMW 7 series dirty from debris and a grease or oil stain on the leather seats. GEICO did nothing for me except inform me that this did not warrant an "elevation".... I can't imagine what more would deserve an elevation of this claim. I am shopping for new insurance. GEICO can take Safelite and put it where the sun does not shine.

    ...

  • author
    Morris W Conway Jr
    Sep 15, 2020
    Geico Car Insurance Carrier Agent Sean Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Customer Center. In ending I do hope that all of yous will have a very wonderful day ok smile. Also I want to say that when I called in to get some information for changing my PYMT due date Geico Car Insurance Agent Sean answered the phone and gave me all the information that I needed and yes Sean resolve my problem and yes I say to Sean and to all yous too JOB WELL DONE ok smile. In ending Also Agent Sean was very very very very very very very very very very very very Professional Helpful and very very Caring to me ok smile. Last of all too Agent Sean has very very very very Excellent Communication skills and yes yes he loves his job very much ok smile. Finally in ending my email Agent Sean is always a very very Positive Representative for the Geico Car Insurance Carrier Company ok take care from both of us smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Kiwi
    Sep 03, 2020
    They offer cheap insurance to the…

    They offer cheap insurance to the people, and don't pay the property compensation at all. I got hit and run from their insured who was drunk and driving, then Geico don't accept 100% liability which is non sense and don't pay for diminished car value for my car resale value decreased. Also, they don't want to pay the proper compensation on pain and suffering and very sneaky to move out of paying. Nightmare company!!

    ...

  • author
    Jorge Consuegra Van Houten
    Sep 02, 2020
    Esta compania de seguros es…

    Esta compania de seguros es definitivamente un fraude para el cliente, Horrible experiencia, me devolvieron un cheque de pago en plena pandemia porque perdi el empleo. La compania Geico de seguros me reporto sin seguro y perdi la licencia de conducir. Los llame y pague el seguro, pero me cobraron el doble de lo que yo pagaba porque tenia la licencia suspendida,por carta que ellos enviaron. Tengo de ser cliente de esa compania 13 anos y no les importo pandemia ni tampoco que le hice el pago NO LA RECOMIENDO. Te hacen cancelar tu Licencia de conducir.

    ...

  • author
    Igor
    Sep 01, 2020
    Better budget time to get to agent

    It takes a loooong time on hold to get to speak to anyone. Over one hour here. During the day, late night--doesn't matter. Line went dead twice with two different agents. When/If you get around to an agent I suggest you beg them not to hang up on you and ask them to call you back if the call gets disconnected.

    ...

  • author
    Alex Le
    Aug 30, 2020
    Horrible service

    They quoted me 200$ per month for 5 year experience driving, after making payments for 6 months, they decided to increase 100$ because my license is only 4 years 7 months. I tried to call them for 2 weeks but no hope, keep waiting and waiting. And I finally sent the email to them. They just sent 1 sentence without explaining fully the reason. What a terrible customer service. I will never go with them again. Trying to get a refund fromthem

    ...

  • author
    Allen Austin
    Aug 29, 2020
    This a rip off they sign u up then add…

    This a rip off they sign u up then add money on to your policy...poor csr help STRIAGHT ROBBERY GO ELSE WHERE

    ...

  • author
    Morris W Conway Jr
    Aug 25, 2020
    Geico Car Insurance Carrier Business Agent Morgan Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day ok smile. In ending I want to tell all of yous that when I called in to get some information about Adding our New Car to our existing Policy your Geico Car Insurance Carrier Agent Morgan answered the Phone and I told her what I wanted and updated our existing Geico Car Insurance policy and also she emailed to us our New Car Geico Car Insurance ID cards and both of us are very pleased and happy ok smile. Last of all Agent Morgan is always such a very Positive Role Model for all young and old people that work in the Geico Car Insurance Carrier Business ok smile. Finally both of us say that Agent Morgan has very very Excellent Communication skills and yes she loves her job too and both of us say Job Well Done ok smile. Now last of all before we end this email both of us because of Agent Morgan will always do some Networking for the Geico Car Insurance Carrier Business and last of all Agent Morgan is always such a very Positive Representative for the Geico Car Insurance Carrier Business that she works for day in and day out ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Wally Cobler
    Aug 23, 2020
    Total Rip Off Company

    Like many others I went to Geico because they offered the best rate but they took all the savings back plus more! First few years went fine but being a Long time customer means nothing to this company. First; you have to do direct deposit to get the rate but they kept raising it little by little without notifing me (isn't that illegal? And without anything changing, cars get older and insurance should get alittle lower each year?) By the time I noticed it was way too late, the damage was done. Even though they lowered it back down I'd already over paid over a $1,000 too much and they would not refund the unapproved direct deposit rip off overcharge. So watch those auto pays (internet/cable as well. Do not give any of these people your social security number. They use that to force you to over pay or get a credit ding. Its NOT required) Also while I'm on a roll, Geico forces you to take your car to one of their auto body shops, which are crap. Do your own research and demand they let you take your car to a reputable shop. Whew I feel better, time for a smoke.

    ...

  • author
    FFT
    Aug 21, 2020
    Terrible Customer Service

    Geico has not applied a 15% discount they promised on my bill, so I called them already 3 times to fix and every time they said that they would apply next day, nothing happened. I'm about to call 4th time to see if I can get my 15% discount applied. Also, keep in mind that each call takes about 50 minutes just to be answered! I'm not exaggerating, 50 minutes on average. This discount is not worth your time.

    ...

  • author
    Lance Green
    Aug 19, 2020
    This is beyond the worst auto insurance…

    This is beyond the worst auto insurance experience I've ever had in my life. Sadly someone stole 1 of my multiple vehicles covered by Geico in 2019. This is I have full insurance coverage with Geico (my biggest mistake) so I did an insurance claim, police report, etc., (everything Geico requested that I do). Geico proceeded to tell me I HAD TO KEEP PAYING THE INSURANCE to retrieve the insurance payment. (9 months later I found out that was false information provided by Geico). Geico also made me sign a transfer of title to them "before issuing my claim payment. The day after the title was transferred to Geico, the rep said they are now holding the payment to do further investigation. The rep also said bc of COVID-19 they aren't working and it would take several months to do the investigation bc they are not working but i still had to pay the insurance. The Geico rep (who was EXTREMELY UNPROFESSIONAL) proceeded to hang up in my face after I asked questions about what I could do to expedite the process. I am still paying 200 per month for a vehicle I have not had since 2019 bc it was stolen and Geico still hasn't issued a payment or resolved the claim. I have done EVERYTHING requested by Geico up to this point. If you want to get treated horribly, pay for a service you won't receive in you need, and pay a company you CAN NOT depend on..Geico is the best choice for your coverage. DO NOT TRUST GEICO WITH YOUR ASSETS OR INSURANCE.

    ...

  • author
    sanjayra99
    Aug 19, 2020
    Extremely bad service as I am already Geico policyholder!

    I bought a new car by trading one of the car on the policy. I am trying to add/delete vehicle since last 2 and 1/2 hours. I tried mobile apps, online and phone number, nothing works! I am on hold by machine forever and after several minutes the phone disconnected (several time). So, I called from my wife's phone and choose the option for new policy and sure enough within 2 minutes a sales person came on line. But as soon as he heard that it is about the existing policy, he transferred me to another person (sierra) who made a lame excuse that system is down and refused to help me and hung up on me!

    ...

  • author
    Bijan Emami
    Aug 11, 2020
    policyholder

    policyholder “GEICO is the best, most fair insurance company on the planet. I don't understand why other insurance companies even exist. No other insurance company can even compete with GEICO.” “ Geico recently applied the "giveback" feature to my account, cutting hundreds from my bill this month. This was an unexpected and pleasant surprise, and I commend Geico for being so willing to stand behind their customer base to make these trying times just that much easier. I have also had great interactions with anyone I have spoken to at Geico. Thank you!“. These are two reviews I saw on Geico.com. After reading the reviews and consulting with other people that have Geico I decided to join the Geico family. I Purchased a new policy on July 27 for my brand new car. Despite having a few points on my license I got a real good rate from Geico. In a matter of days I got a better rate and then a few days later even a better rate emailed to me. After speaking to Geico they told me that they gave me a 15% discount for signing with Geico and a second 15% because of COVID-19. That made me feel real good that I made the right choice by joining Geico. It’s been two weeks now and my rate plunged back up over the original rate. So I called the 800 number and spoke to a representative regarding what happened. They couldn’t really tell me what happened to the discounts that they originally gave me all they said was this is your new rate and it will not change. DID I MAKE A GOOD DECISION BY JOINING THE GEICO FAMILY????

    ...

  • author
    Kathy K
    Aug 10, 2020
    Everything I read about Geico after I…

    Everything I read about Geico after I went with them, especially their rate increases. My homeowners went up 25%with no claims and no increase in value and my auto went up 67% with a bump accident in a gas station parking lot. So beware of Geico. They are ripoff artists and their representatives flat out lie went trying to get information on the phone. When I called them on the carpet about this they gave me their boilerplate answers. DO NOT go with Geico. In the end they will get you.

    ...

  • author
    Timothy Brown
    Jul 27, 2020
    I was involved in an accident 7/10/2020…

    I was involved in an accident 7/10/2020 almost 3 weeks ago. I still can not get a claims agent to call me back. I have have call multiple times a day. The agent has changed three times and have still not heard a call back from the new agent. Stay away from Geico. My phone number is (305) 216 6684. Timothy Brown

    ...

  • author
    Pieter Van Damme
    Jul 27, 2020
    I was bullied into buying home…

    I was bullied into buying home insurance. I said I just wanted a quote but the agent would keep asking me what the problem was and kept asking me for the number of my mortgage company and he would take care of it. Now I’m canceling my auto insurance with them I have been on hold for more than 1 hour and a half and still no one is answering. Geico is terrible. I will never go back to them.

    ...

  • author
    Michael Chadwick
    Jul 14, 2020
    GEICO sucks rhino.

    Garbage customer service. SCAM. Waited nearly a month after our inspection to say they were going to cancel our insurance DURING A PANDEMIC if we didn't get thousands of dollars of unnecessary repairs to our home. Told us our deck required rail. By law it does not, new build, legal. Tried to cancel our insurance over it. They are incompetent. Said the payment that they took INSTANTLY from our account would be 7-10 business days to refund. SCAM ARTISTS!

    ...

  • author
    Morris W Conway Jr
    Jul 13, 2020
    GEICO CAR INSURANCE CARRIER BILLING DEPARTMENT LOCATED IN NYC AGENT RACHEL POSITIVE FEEDBACK!…

    Good afternoon to everyone that work for the Geico Customer Center. I do hope that all of yous are doing ok today. Also I do hope that all of yous will have a very wonderful day ok smile. In ending I just want to say that I called in to the Geico Car Insurance Billing Department to have my PYMT due date change from 07-20-20 to 07-15-20 and Geico Billing Department Agent name Rachel that work at the Geico Car Insurance Carrier Company in NYC answered the Phone and processed my request stated above and I told her Job Well Done ok smile. Last of all Rachel is always such a very Positive Role Model for all young and old people that work in the Geico Car Insurance Billing Department. Finally too Agent Rachel is always a very very Positive Representative for the Geico Car Insurance Billing Department that she works for day in and day out ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Paul Soares
    Jul 10, 2020
    Very slow claim service.

    Very slow claim service. Adjuster doesn't return calls Awful experience

    ...

  • author
    Ann Gee
    Jul 10, 2020
    Hold times are way too long ..

    Hold times are way too long ... over an hour . Of course I had to get an impatient customer rep on top of that who was very sassy . They are definitely going downhill with their reps. I would be concerned if I were them .

    ...

  • author
    Brian Kenning
    Jun 25, 2020
    Awful hold times

    Awful hold times. You could wait an hour before a call is picked-up. Also, they try not to pay claims at fair value. Geico will be a struggle from beginning to end. It is the McDonalds of insurance. Usually the employees are young and not knowledgeable. Seems like they hire uneducated kids and Millenials... Good Luck

    ...

  • author
    Susan
    Jun 21, 2020
    Geico is an incompetent, low quality company

    I was in a major accident due to an act of negligence on the part of my municipal government and needed a few thousand in repairs to my car. The municipal government rejected my case against them, without giving an explanation, so I was forced to file a claim through my insurance company (Geico). During the initial case screening, Geico asked the details surrounding my accident. They later sent a representative to inspect the damage, and offered a quote to the auto body shop working on the repairs. A few weeks afterward, I received a notification in the mail that I was being dropped from Geico, because I had mentioned during the screening that the accident occurred while 'making a delivery for a delivery service' and that Geico refuses to insure vehicles that do this - even though the service itself expects you to have your own personal insurance. I hurriedly canceled my account with the delivery service and sent notification and visual evidence to Geico that I no longer was associated with the service. Geico accepted my documentation. I then explicitly asked the representative if there was anything else I needed to do to preserve my insurance coverage and was told, 'no, everything is fine'. One month before the expiration date of my coverage, I received another notification in the mail that I was being dropped from Geico, for the same reason. I called the representative to ask what the reason for this was and was told it was a mistake and that my policy would autorenew. Two months later, I received a notification in the mail from my state motor vehicle registry that I was uninsured and driving around illegally. I called Geico to ask what happened, and they informed me I was dropped because I was 'operating with a delivery service'. I asked what happened to the documentation I sent them, and they told me that they had 'never received documentation'. I informed the representative that I was clearly told they had applied it to my account. After "researching". the associate came back and told me that Geico apparently did not apply it to my account in time and the coverage expired anyway. Since this was a fault on their end, I asked if the policy could just be reinstated. They said yes, but only after paying a penalty because it had been "allowed to expire" and accepting a higher premium because I had now been driving around "uninsured". I reminded them that this was not my fault, it was entirely *THEIR* fault, and that I should not be held responsible for it - and they refused to budge! I am never going back to Geico, they are incompetent, crooks, and thieves.

    ...

  • author
    SM Jewels
    Jun 16, 2020
    I received someone's auto insurance…

    I received someone's auto insurance card in the mail and I don't drive. Called and email Geico, they said they couldn't help me the claimant has to change address. They need to verify if people live at the address before signing them up. I'm not sure if it was changed because Geico protects the customers, but who is here to protect me. They made me feel like I was the one in the wrong and it''s not right. I shouldn't have to go through this at all.

    ...

  • author
    Kirb Kirby
    Jun 14, 2020
    If you want frustrated pull your hair…

    If you want frustrated pull your hair out non intelligent personality to try to find out MY POLICY IM TOLD IM LOCKED? WT.... pay monthly for what? To be put on hold 30 min to answer a yes no question then Jamal " supervisor" has 82 kids and tv on LOUDEST setting I asked can you PLEASE go to area I can hear you and not back ground inwax told no...come on pandemic or not be professional go to a closet a separate room hell the bathroom I don't need to hear your personal life and not your response!

    ...

  • author
    Kathryn Erickson
    Jun 13, 2020
    The Geico website is horrible

    The Geico website is horrible. I tried for 30 minutes to start a log-in account, and I could not get anywhere. This is after putting in my account number and making up a password, several times. Quite frankly, I am ready to look around for a better driver's insurance policy rate. Progressive has to be better than Geico. With the money I have been paying Geico over the past 20 years, you would think this corporation would have a user-friendly website. Who's in charge of the website? Unacceptable!

    ...

  • author
    Glenn
    Jun 09, 2020
    I got side swiped at a stop sign by a…

    I got side swiped at a stop sign by a semi pulling a flat bed making a left turn. I thought I would go through my own insurance as I thought the service would be better even though the accident wasn't my fault and because I had never heard of the other insurance company (Am Gen) that the semi driver had (I live in a no fault state). My rear quarter panel of my $45,000 truck was beat up along with my bumper and tail light. The shop I was told to go to by Geico came back with a low ball estimate and wanted to bondo my truck back together. I told them I wanted the truck restored to its original condition be replacing not repairing parts. They refused. I emailed the Geico VP of Claims, Shane Wheeler about this and never was contacted by anyone at Geico. I picked up my truck and am now going through the other insurance company to get my vehicle properly repaired. I have 3 cars and a boat insured through Geico and will be switching insurance companies very shortly. Just say no to Geico.

    ...

  • author
    Michael Oleksak
    Jun 04, 2020
    A NOT-SO CARING COMPANY INDEED!

    I recently received a "Give-Back" from the company because of COVID-19. I thought this was wonderful of them to do, however, this is not a "GIVE-BACK" it is actually a policy renewal incentive. So why is this so bad? Because I was given the "GIVE-BACK" at the end of April for the month of May. Mind you during all this time I had not been driving my vehicle, and I sold the vehicle at the end of May and canceled my policy since I no longer had my vehicle. I was expecting a small refund, nothing big to be sure, but instead, I got a bill for nearly $83.00. I called and questioned this and they said, since you're not renewing your policy, you can't have the "GIVE-BACK" so we want it back. I asked why they gave it in the first place since I had not renewed my policy yet, and I was told it's automatic. So I said, "Ok, so the nice thing you did was not really a give-back it was a policy renewal incentive and you are trying to market this thing as some grand gesture for your customers and disabled veterans like myself." I asked to speak with a supervisor and was given the same runaround and that even though she completely understood how I felt and how my logic was sound, there was nothing she could do about it and I now have an unexpected bill during COVID-19, rather than a nice gesture by a "Caring Company" It's mostly the principle of the issue, but in times like these, it does add up and makes a significant difference in this month's budget. The Geckos around my house have all taken cover.

    ...

  • author
    Dave Wolff
    May 31, 2020
    oh my god..i moved switched my address…

    oh my god..i moved switched my address "out of calif" geico pulled my sr-22 from calif instant suspended license 2 and a half months later lost my job switched my insurance back to calif geico blew it again never filed the sr-22 again 6 reps i walked to nothing all failed..my brother is a CHP he runs my license regular over 2 months now never send sr-22...they are garbage its cost me thousands of dollars no job no license people having to drive me everywhere... DONT EVER USE GEICO...

    ...

  • author
    Lea
    May 27, 2020
    On hold for more than an hour

    I waited for 1 hour, 40 minutes listening to the terrible marketing hold music/advertising. There was no problem getting insurance coverage initially, but if you need help, this is the service you will get. Ironically, I was trying to add another policy to the FIVE that I already had with Geico; now they are all going to another insurer. Geico never picked up, btw - I finally gave up and called a local agency. All of my policies are now with Allstate.

    ...

  • author
    Morris W Conway Jr
    May 22, 2020
    Geico Car Insurance Carrier Agent Alia Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day and yes always enjoy life ok smile. In ending I want to tell all of yous that I called the above and Alia answered the phone so I told her that I wanted to pay my monthly bill on 05-20-20 instead of the beginning of next month and she told me that she would submit ACH Debit Payment for the about date and my Payment was processed Successfully and I say thanks Alia and JOB WELL DONE.Last of all both of us say that Agent Alia is always such a very Positive Role Model for all young and old workers that work as a Car Insurance Carrier Agent ok smile. Finally Alia is a very very Positive Representative for the Geico Car Insurance Carrier Business that she works for day in and day out ok smile. Now last of all please contact a Geico Car Insurance Carrier Agency if you want to buy a very wonderful Car Insurance Carrier Policy ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    sharon carras
    May 19, 2020
    With Geico i had been paying over…

    With Geico i had been paying over twice what other companies were offering .Geico at no time offered me a better deal they were just plain ripping me off .Dont buy into the stupid commercials they will offer you decent deal but will increase yearly . I kid you not went from $1690 with Geico to $875 with Erie even AAA was $1170 Geico sucks

    ...

  • author
    J B
    May 19, 2020
    Geico is the worst insurance company I…

    Geico is the worst insurance company I ever had. My girlfriend was paralyzed from head to toe on life support when I cancelled her auto insurance policy. Geico continued to bill me after I told them over and over again that she had Guillain Barre Syndrome and might not live. I paid them everything in full for the months of insurance before cancelling the policy. They kept billing me and eventually gave it to a debt collection agency. I told them at least 5 times that she was paralyzed and on a ventilator, and paid in full before cancelling. There are plenty of options. Check out "House of Insurance". They are cheaper than Geico and offer the same or better policy.

    ...

  • author
    Paul Appleby
    May 16, 2020
    Thank you from my house to yours, may god bless you all

    The fact that most American could not work during this Covid 19 disaster causing extreme financial damage to their house hold, Geico stepped up and is helping reduce our policy's with a 15 % discount. This is amazing that companies like Geico care for not only for the economy but for their customers and their wellbeing. Thank you from my house to yours, may god bless you all.

    ...

  • author
    Danyelle Coleman
    May 13, 2020
    New and not returning policy holder

    Im a new policy holder and very recently got into not one but two accidents. After having to jump through hoops to even validate the claim you all won't cover my rental car which I am paying EXTRA FOR. I'm canceling this policy as soon as all of this is over.

    ...

  • author
    VINCENT CAROLEO
    May 07, 2020
    Richard Stewart Supervisor, Geico Rip Off Artist,

    Richard Stewart supervisor, and his adjuster Derek Vertreese, if you live in the woodbridge New Jersey area, and you have geico and have to deal with them, You will be ripped off by them, They don't want to look at the vehicle in person, They will make you send pictures and miss half the damages, They are taking advantage of the coronavirus, Using it for an excuse, Richard Stewart and his adjuster Derek Vertresse want to give 15.00 to disinfect a vehicle for the coronavirus, Richard Stewart of geico want to sit in his office safe, and get every one else infected with the virus, I have a body shop in woodbridge nj. Geico is the worst company to deal with in the area, Richard Stewart should be fired, New Jersey has been hit the worst, other then New York, Geico is taking full advantage of this pandemic, It does not get more low then this,

    ...

  • author
    Morris W Conway Jr
    May 04, 2020
    Geico Car Insurance Carrier Agent Melissa Positive Feedback!

    Good afternoon to everyone that work for Geico Customer Center. I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day ok smile. In ending I want to tell all of yous that the Geico Car Insurance Agent Melissa was so very Professional Helpful and very Caring when I called in to request some updates to our Policy # 4581280114.Last of all both of us say that Melissa is always such a very Positive Role Model for all young and old workers that work as a Car Insurance Carrier Agent .Finally before ending our Review both of us say that Melissa is always a very very Positive Representative for the Geico Car Insurance Carrier Business ok smile. Sincerely, Angela Hansen Morris W Conway Jr

    ...

  • author
    Zehara Ali
    Apr 26, 2020
    19% increase for excellent driving and…

    19% increase for excellent driving and in COVID-19 situation. I was told the increment is because of increasing accident in Colorado. Why should I pay for other's fault? Customer service is not willing to listen.

    ...

  • author
    Brian Markey
    Apr 25, 2020
    I have had two claims with Geico and…

    I have had two claims with Geico and both have gone well. Fast and responsive and the cars look great again. I have never had any issues with them. I wish the price was lower. I did apply for a Corona discount and my bill was lowered quite a bit. Still not as low as it should be but it was a help.

    ...

  • author
    richard anderson
    Apr 24, 2020
    Geico is promising a 15% discount upon…

    Geico is promising a 15% discount upon renew because of coronavirus. It is a hoax. They are raising my rates 15% so they can then give me a discount back to what I was already paying. Just warning people that this company is lying to the country about their discount. Stay away from Geico at ALL costs

    ...

  • author
    evans
    Apr 10, 2020
    Never in my life have l dealt with a…

    Never in my life have l dealt with a insurance company that claim adjusters don't call or show up to process a claim. File given to claim supervisor he had that same unprofessional attitude. It has been almost three months now and still not resolved. Had to override chain of command and go to next level. Finally l thought there was hope, spoke to soon claim department contacted me to have check direct deposited, no reply so l called them. I was informed claim was approved and paper check will be sent in mail. The worst company or should l say terrible and unprofessional employees. Gieco is not true to their motto. These terrible employees are out of the Lakeland Florida area.

    ...

  • author
    Sb Cheek
    Apr 01, 2020
    Don't waste your money time or faith in…

    Don't waste your money time or faith in Geico. Am Bankers Flood insurance denies all claims as you must prove 2 acres flooded when the whole S Ca flooded. Sewage backed up, slab broken.. just an eyeball look and they deny.

    ...

  • author
    KePol
    Mar 22, 2020
    Don't be fool and trust Geico!

    In such a disturbing time, I had in the abyss of coronavirus and economic meltdown, what I needed was a 45 % jack up to my insurance premium for nothing. A facile Geico agent persuaded me to file a $0 claim and later that particular claim of literary nothing cost me 45% more in my premium. It was a nightmare and shocking to learn about it in times of difficulty. When every company and government sent encouraging, positive, and responsive messages, this sudden increase was what I got from Geico. I talked two times over an hour to understand the reason and rationale behind why $0 payment for not-at-fault ended up in a 45% increase in my premium, the well-trained agents gave me nothing but a worthless repeated explanation that was learned by heart to be given to people like. They were courteous and seemed friendly, but dishonest and a hypocrite. They did little to address my real concerns. Long story short, don't trust the agent, don't fall for companies ads, don't listen to their lies. Your local insurer can offer you a better rate if you give them a chance. It took me an hour instead of 10 minutes to get a good insurance but it was worth it. Geico and their well-trained nationwide agents don't care about people, and they don't intend to help people. Their algorithm judges people, but if you ask how this judgment works, they have nothing to say and see no obligation to give you clear answers with facts and figures, you are given vague and nebulous well-legalized answers. in short, Geico hearts vulnerable people to benefit.

    ...

  • author
    Steve Carl
    Mar 04, 2020
    Mixed race advertising is not…

    Mixed race advertising is not needed...never will use your company

    ...

  • author
    Brian Ruthruff
    Mar 03, 2020
    Geico has been a great company for me

    Geico has been a great company to work with.

    ...

  • author
    Jason M Holladay
    Feb 26, 2020
    So far so good

    So far so good. Best rate and great app!

    ...

  • author
    Steven “Espresso” Davies
    Feb 22, 2020
    Always fast, helpful and friendly...

    I’m always suspicious when I read of companies telling you how good their customer service scores are, but with Geico, I really do feel they are justified. They might not be the cheapest available, but their app is a cinch to use and, most importantly, they answer the phone quickly, at any time of the day and you actually speak to a friendly human being - without having to go through 876 electronic prompts

    ...

    site logo

    Copyright © 2009-2021 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    • About Us
    • This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    This site is not a loan provider or a broker and does not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website. Lenders listing in this website DO NOT imply endorsement. Certain details, including but not limited to loan terms, prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice

    Reproduction in whole or in part is strictly prohibited.