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Geico Review

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Reviews 211

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Katy Ward
Katy Ward
May. 03, 20214 min read

Geico summary

Working with a network of insurance providers, Geico provides protection for homeowners across the US. Although policies vary, types of coverage include: property damage, legal costs, medical bills and jewelry coverage. Based on your individual policy needs, you can receive a quote in minutes via the company’s intuitive online form.

Pros

  • Multi-policy discounts for home and auto insurance
  • Mobile app available
  • 24/7 virtual assistant

Cons

  • Policies and rates may vary according to agent
  • Not accredited by the Better Business Bureau

Suitable For?

With an easy-to-use, intuitive application form, Geico home insurance appeals to tech-savvy customers looking for a quote online without having to talk with an agent directly. Likewise, customers may feel reassured by Geico’s strong nationwide reputation for providing reliable coverage across various insurance types.

Geico Geico View Rates

What Coverage Includes

Because Geico provides products through a network of insurance providers, the level of coverage will vary depending on your agent. However, Geico’s website lists the following as common features offered by its providers:

  • Property damage

 Covers your home and any permanent structures against fire, wind, hail, and water damage.

  • Personal property

Insures you against damage and loss to property, this includes items such as furniture, appliances, and clothing. 

  • Personal liability

Designed to help with the cost of medical bills or property damage caused by you or other members of your household. This may also cover legal expenses in the event of a lawsuit.

  • Additional expenses

This covers extra expenses you may incur if you need to make a claim, such as hotel fees if your home becomes uninhabitable in the event of a fire.

  • Jewelry coverage

Limited coverage for jewelry stolen from your home, typically with a claim limit up to  $2,000.

Additional Coverage

The add-ons available on your policy will vary according to your agent. When we requested a quote via the online system, we had the option to add the following:

  • Identity theft expense protection

Covers against expenses incurred if you fall victim to identity type of fraud.

  • Equipment breakdown 

Covers against loss or damage to household items caused by electrical and pressure system breakdown.

  • Service line protection 

Covers the repair or replacement of underground pipes or wiring.

As well as homeowners insurance coverage, Geico also provides property insurance for renters, condo and co-op residents, mobile home owners, and landlords. 

Application Process

If you’d like to apply for a policy online, the first step is to enter your zip code and address into the company’s website. You’ll then need to answer a range of questions related to the property, such as the length of time you’ve been a resident.  You’ll also need to input your personal details in order to receive your quote, which you can choose to have sent to your email address. 

The entire online application process  takes 10 minutes to complete.If you would rather not complete the application process online, you can contact one of the company’s agents by phone. You can find the nearest agent by entering your address details on  Geico’s website.

Discounts

If you also have an auto insurance policy with Geico, you may qualify for discounted rates on your homeowners policy. Once you have purchased your homeowners policy, the company will apply this discount to your auto policy. It’s important to note these discounts are not available in all states. 

Depending on the insurance agent, you may be able to lower the cost of your coverage if your home has smoke detectors, fire extinguishers, or a home security system.

How Safe is it?

Credit ratings agency AB Best gave Geico an A ++ (Superior) rating in October 2020 based on its strong operating performance, favorable business profile, and appropriate enterprise risk management.

Claims & Customer Support

The quickest way to contact Geico is through its 24/7 virtual assistant, which is available on its website and mobile app. 

Customers can also get in touch with the company via email or phone. The availability of its sales agents may differ according to the state you live in. In the majority of locations, Geico agents are available between 7:00 am and 1:00 am ET on Mondays to Fridays and between 8:00 am and 10.30pm ET on Saturdays and Sundays. In addition, Geico’s website contains contact numbers for all the agents in its network, so you can easily get in touch with the agent who sold you your policy.

There is also a Geico mobile app, which is available to download from the App Store or Google Play and includes digital insurance ID cards, Apple business chat, and a 24/7 virtual assistant.

Summary

Geico’s online quote tool is fast and easy-to-use, and a definite plus for those looking to find a policy online. If you’re in the early stages of shopping around for a new homeowners policy, it’s certainly worthwhile to input your data into Geico to compare policies and see if you might be able to save money or improve your level of coverage. 

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Katy Ward
Written byKaty Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Morris W Conway Jr
    Dec 29, 2021
    Geico Car Insurance Carrier Renters Insurance Department Agent Kaitlyn Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very good day at work tomorrow ok smile. In ending I want to tell all of yous that one of your very wonderful Staff members name Kaitlyn that work in the Geico Rentals Insurance department was so very Professional Helpful and very Caring when I called in to get a Declaration Binder etc. to give to my Apartment office where I live. Last of all too I say that Kaitlyn has very Excellent Communication Skills and yes yes she knows and loves her job so very much ok smile. Finally before I end my Review I must really say too that Agent Kaitlyn is always a very very Positive Representative for the very wonderful Geico Car Insurance Carrier Company that she works for day in and day out ok take. Now last of all from me to all of yous may God always Bless and Watch over all of yous and all your very wonderful family members and friends too forever and forever take care God Bless. Sincerely, Morris W Conway Jr

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  • author
    Elena M
    15 hours ago
    DO NOT PURCHASE COMMERCIAL INSURANCE…

    DO NOT PURCHASE COMMERCIAL INSURANCE FROM GEICO!!! Unless you want to deal with a tremendous headache. The representatives are not fully trained. We purchased our policy in September and have yet been able to drive our vehicle because they have not submitted proper documentation to the state of California. In order to apply for a motor carrier permit. The insurance company has to mail or fax the filing form MC-65. Every single time we call in we have had to pay out of pocket more and more. It is now the end of January and they still have not submitted the filing. I was told on the 10th they submitted then on the 21st they "corrected it" I took it upon myself to call the state and the state said Geico never sent anything. They do not accept electronic filings. They are working through a 3rd party (geico doesn't even do the filings themselves) and now that I have the fax number WALTER the manager who is in charge of my case is no longer taking my calls and the 3rd party is stating I need a physical letter from the state asking the insurance that they want fax or mail or else they will not send it. This is completely ridiculous and unprofessional. We've already paid them thousands that we will not be getting back and was told that even if we cancel they can't cancel our policy right away it will take a 4-12 weeks to cancel because they will have to contact each department and the state before we can cancel!!!! Don't waste your time and money with a company that does not have proper training. That lies at every phone call and ask for more money. And that does not let you cancel.

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  • author
    William Sullivan
    Jan 21, 2022
    Geico is an insurance glitch

    Geico is by far the worst insurance you could have. Above all, their customer service is atrocious. From email to email, different information is given out including threats to cancel my already paid for insurance... because someone messed up my autopay and then someone else messed up the paperwork in order to cover up Geico's lies. I recorded the calls and kept the emails. Each call and email, a new lie and 2 more hurdles each time. They want money for a vehicle that hasn't moved even though the insurance was canceled by me (I have 2 with 2 drivers)... they still intend to keep the stolen extra. They are uncooperative and still haven't been able to figure out how to fix their autopay glitch. The glitch is their loophole to act as if you hadn't paid, in order to have you cover your own collision costs, if they are actually needed. Our relationship has only ever consisted of me giving them more money... raising my rates after perfect driving, to only give me the run around (claiming I'm insured). Murphy's Law was written for clowns like Geico. They should be jailed

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  • author
    Michael
    Jan 10, 2022
    Geico is a lawsuit waiting to happen

    Geico constantly misleads you, bait and switch tactics and occasionally will lie to your face when you submit a claim. They have violated multiple state laws either from incompetence or intentionally. Geico is the embodiment of bad faith lawsuits.

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  • author
    Marcus Lanier
    Jan 08, 2022
    The worst government insurance company…

    The worst government insurance company in the US. Even Military hate this company. They use the cheapest labor and crockery automotive repair shops. And even got the nerve to say they did a great repair job when I have now a two tone paint color on my car like I would not have notice.

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  • author
    Morris W Conway Jr
    Dec 21, 2021
    Geico Car Insurance Carrier Company Agent Dillon Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very good day at work ok smile. Please tell eveyone that both of us said thanks thanks always for a good job ok smile. In ending both of us want to tell all of yous that one of your very wonderful Staff members name Agent Dillon was so very very very Professional Helpful and very very Caring when I called in to check out some very important information on our policy etc. Last of all both of us say that Agent Dillon has very very very very Excellent Communication Skills and yes he knows and loves his job so very much too ok smile. Finally before I end my Review both of us say that Agent Dillon is always a very very Positive Representative for the very wonderful Geico Car Insurance Carrier Company that he works for day in and day out ok take care smile. Now last of all from both of us to all of yous please have a very very very wonderful day, night enjoy take care God Bless. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    Greg
    Dec 20, 2021
    Worst auto insurance I’ve ever had

    GEICO makes it extremely difficult (1+ hour hold times) to get a hold of anyone unless you’re buying something. My claims process for my car has been horrible… incompetent adjusters that are in no hurry to evaluate my vehicle, even though my rental car coverage is limited. They also use subpar used parts in your repairs. Worst insurance coverage that I have had so far. Owned by Berkshire so not surprising.

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  • author
    Jason Ball
    Dec 17, 2021
    Unethical company

    Unethical company, Not fair with customers , Shady company.

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  • author
    Kevin Yoder
    Dec 17, 2021
    Customer service is a shambles

    Customer service is a shambles. You'll be on the phone for several hours before speaking with anyone.

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  • author
    The Bruiser
    Dec 04, 2021
    Total brick wall in reaching anybody.

    Total brick wall in reaching anybody.

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  • author
    ken brown
    Dec 02, 2021
    I was REALLY disappointed..its been…

    I was REALLY disappointed..its been MONTHS since I heard from anyone from geico..my claim happened in June and it's now December ..id call to get answers and NEVER did I immediately get someone on phone...you leave a message and let them call you back...I honestly just gave up...I have NO CONFIDENCE in Geico.NONE

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  • author
    Morris W Conway Jr
    Nov 28, 2021
    Geico Car Insurance Carrier Agent Carol Positive Feedback!

    Good evening to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very wonderful day at work Monday morning ok smile. In ending I want to tell all of yous that one of your very wonderful Staff members name Agent Carol was very Professional Helpful and very very Caring when I called in to tell her that I want them to do a ACH Debit Payment on the morning of 12-1-21 to pay the Balance on our premium for the month of November and she quickly made the up dated and both of us were very happy ok smile. Last of all both of us say that Agent Carol has very very Excellent Communication Skills and yes she knows and loves her job so very much ok smile. Finally before ending my Review both of us want all of yous to know too that Agent Carol is always a very very very Positive Representative for the very very wonderful Geico Car Insurance Carrier Company day in and day out ok smile. Now from both of us to all of yous may God always Bless and Watch over all of yous and yes all your very wonderful family members and friends too forever and forever God Bless. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    Kelly Kim
    Nov 24, 2021
    Horrible claims customer department

    Horrible claims customer department. You will be on the phone for hours before you can speak with anyone.

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  • author
    DuPont DuPont
    Nov 23, 2021
    I have had geico for years and have…

    I have had geico for years and have only had one accident, keep in mind I insure 5 drivers and 4 cars plus a house with them. I have paid tens of thousands in premiums. My spouse hit the garage which damaged the mirror, GEICO wants to use aftermarket, not OEM for a mirror that with blinker, blindspot protector, etc.. the OEM mirror is 200$ more, they refuse to pay. They now will not actually provide a written response to my requests to dispute the quote and only will talk by phone. seems suspicious to me. This is why people don't like insurance companies, I pay thousand upon thousand only to be nickel and dimed over a necessary repair. They only want to collect from you, not pay out.

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  • author
    Randy
    Dec 06, 2021
    I recently was involved in an auto…

    I recently was involved in an auto accident. My experience with their claims department has been a nightmare. My adjuster refuses to reply to my emails or return my calls. It's now been 6 months and my claim hasn't been reimbursed. Wait times to speak with customer service are astonishing. Each call requires a 30-60 minute wait only to be assured that the problem has been resolved when in fact nothing gets done. Nightmare! Stay away.

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  • author
    Morris W Conway Jr
    Nov 21, 2021
    Geico Car Insurance Carrier Company Agents Kenosha and Niyah Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work tomorrow ok smile. In ending I want to tell all of yous that two of your very wonderful Staff members name Agent Kenosha and Agent Niyah were very Professional Helpful and very very very Caring when we called in to make a Phone Payment etc. Last of all both of us say that both Agents mention above has very very Excellent Communication Skills and yes yes both knows and loves their job so very much and both of us say JOB WELL DONE ok smile. Finally before I end this Review both of us say that the above are always very very very Positive Representatives for the very wonderful Geico Car Insurance Carrier Company that both of them work for day in and day out ok smile. Now last of all from both of us may God always Bless and Watch over all of yous forever and forever God Bless. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Morris W Conway Jr
    Nov 17, 2021
    Geico Car Insurance Carrier Company Agent Carmody Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work ok smile. In ending I want to tell all of yous that one of your very very very wonderful Staff members name Agent Carmody was so very very very Professional Helpful and very very Caring when I called in to make a Phone Payment for our Car Insurance Policy etc. ok smile. Last of all too both of us say that very very wonderful Agent Carmody has very very very very Excellent Communication Skills and yes yes she knows and loves her job so very very very much too ok smile.Fnally both of us say that Agent Carmody is always a very Positive Representative for the very very wonderful Geico Car lnsurance Carrier Company that she works for day in and day out ok smile. Now last of all from both of us to all of yous may God always Bless and Watch over all of yous forever and forever ok take care God Bless. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Cristina Tafoya
    Nov 16, 2021
    I can't wait to switch insurances to be…

    I can't wait to switch insurances to be honest. I get no updates on my claim what so ever and the adjuster? She takes up to 4 days to return calls , if she even returns them. I had to have my rental extended a couple times she never calls me to let me know I have to call the rental place to make sure. It's like they took my deductible and not doing anything with my claim although accident was not my fault. Will be switching insurnaces. No communication what so ever about claims.

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  • author
    Toakase Tafuna
    Nov 12, 2021
    Extremely long hold times for their…

    Extremely long hold times for their claims department. They’re great until you need them. Cancelling.

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  • author
    Michael
    Nov 11, 2021
    GEICO claims department is TERRIBLE!!

    GEICO claims department is TERRIBLE!!! I have been trying to contact their claims department for over a week. Hold times are over an hour and they dont have a call back option. Worse than DMV! I finally got through last Saturday after waiting 90 minutes on hold and the claims specialist was not able to answer my question so she transferred me to another department. Hold time was long again so she said that she would email them and have them call me back. It's now Thursday and still no call back. I have spent the last 23 years of my life working in the insurance business and I have never seen such terrible claims service. If my company treated our clients like this we wouldn't have any. DO NOT INSURE with them and hopefully one of their insureds do not hit you!! Their commericals never mention their crappy service on the back end.

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  • author
    Denis Urkevich
    Nov 08, 2021
    Horrible service

    Horrible service. Never deal with this company! After my wife with my son had rear-end accident and we filed a claim online nobody even tried to call or connect in any other way. Reaching them by phone is almost impossible. You will spend a minimum of 1hour to have a rep start speaking with you. Geico not gonna get in touch with the other driver’s carrier for you. The only option they have it's when you pay deductible and they fix your car

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  • author
    nadine Odil
    Nov 07, 2021
    Adjusters won’t contact accident victim!! Absolutely HORRIBLE!

    Absolutely HORRIBLE!! Geico customer hit my parked car on oct 8….he went online and filled out paperwork that he did not see my car and did in fact hit my car the adjuster doesn’t seem to care or want to cooperate I have called 27 times and left messages …faxed over reports twice …said they didn’t get them …emailed over reports twice and said they didn’t get them spoke to supervisor Heather she finally got the adjuster on the line with me now it’s November 7 still nothing nada this is the most horrible company to deal with for a claim …now I’m going to have to sue this poor man because his insurance company won’t cooperate…he has tried to call the adjuster….won’t return his calls either…

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  • author
    Phuc Mai
    Nov 04, 2021
    Submitted a claim through Geico online

    Submitted a claim through Geico online. Have not heard back from anyone at Geico. Tried to call their claims number and tried multiple days and the wait times were 40 to 50 minutes and I would get disconnected after 30-40 minutes of being on hold. My online claim number is 87312300670000002.

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  • author
    C .C
    Nov 03, 2021
    They have raised my policy several…

    They have raised my policy several times for no fault accident once. They say is no fault but you always end up paying the consequences of others. Go figure. My Wife was added on my insurance policy. They state is NY law. They stated since my wife can just drive my car. However my wife doesn’t have a license. So by law she can’t just take my car and drive it whenever she wants. They insisted that she needs to be added anyways. Which is crazy because I bet if my wife illegally drove my car and got into an accident. Would they be so forgiving then or would they hit me with the well she “illegally drove your car with no license so it’s her fault”.

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  • author
    Lucas M.
    Oct 31, 2021
    Horrible horrible not other words to…

    Horrible horrible not other words to describe it

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  • author
    J Brown
    Oct 26, 2021
    Today is October 26

    Today is October 26, 2021. My Claim was taken on 8/17/21 for a rear end claim. I was the one hit and clearly NOT AT FAULT. GEICO charged me $500 deductible to release my car from the body shop. Has yet to return my $500 even though we hire them to fight for us in times of need. Hours spent on hold. Nothing but hollow promises. Not there when you need them but can sure draft my payments like a well oiled machine.

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  • author
    Jaimie Goss
    Oct 12, 2021
    Horrible customer service

    I had the most awful customer service with Geico! I canceled my policy within 2 days of starting it. Now I have 2 charges on my bank account with funds frozen!! I reached out to customer service and got the run around from 2 agents. 14 days to refund my money due to THEIR error! Do not waste your time or money on this company!!

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  • author
    Jasmine Boujaidi
    Oct 09, 2021
    Don’t try and contact them by phone

    Don’t try and contact them by phone. Wait times are 1 hour and counting. When you do get through they hang up on you with no resolution. Ridiculous, WORST customer service I have ever had to contact.

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  • author
    Carlos Castro
    Oct 07, 2021
    The worst insurance company I have…

    The worst insurance company I have dealt with… A GEICO insured driver hit my brand new 2021 Honda Passport and, after almost 3 weeks, I am still getting the run around from GEICO to get my car repaired. They recognize the accident was 100% their fault and yet, the process is still stagnant. I called numerous times (always getting an automated service that took me nowhere) until I had select to “buy a new policy” to finally get a live person. I finally got a supervisor on the line who stated that if they cannot make contact with their insurer and that there is a possibility they may refuse coverage to fix my car. They also stated that it might take several weeks for this process. The supervisor suggested filing the claim with my insurance policy even though this was 100% the other driver’s fault. I advised him that the door of my car does not close properly and when it rains, my brand new 2021 Honda gets wet inside, but why would he care? He suggested taking the car indoors so it does not get wet. Oh OK, I guess I have to file for a building permit to build a structure for my car or I can go the less expensive route and to find an umbrella big enough to cover my entire car. They are leaving me no option but to file a report with the New Jersey Department of Banking and Insurance… Very frustrating in dealing with this company…

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  • author
    MICHAEL
    Oct 04, 2021
    Too bad negative stars aren't an option

    Wish I could give 0 stars! Had a hail storm in April that damaged my house. After filing a claim and getting approved, the roofer found additional damage and filed a supplemental claim. After several days of them hearing nothing from Geico, I tried reaching out and couldn't get anyone to help either. Finally, I found out that my field adjuster had been reassigned and a new one assigned to my claim. How do you reassign adjusters and not tell the client that has an existing claim? Further, as the newly assigned adjuster, how do you not reach out and explain that you're the new adjuster. Long story short, it took 7 months to replace the roof because of their games. To top it off, a few days after that storm, another struck and damaged my truck. Now Geico is accusing me of lying and asking why I waited so long to file that claim and I explained it's because I spent the last 6 months handling the roof claim and didn't want to deal with my truck at the same time after seeing how unorganized Geico is. Now my auto claim is under investigation and the shop is just letting my truck sit until Geico approves the repairs. I CANNOT wait for my car to get repaired so that I can end my car and home insurance policies with Geico. THEY ARE TERRIBLE.

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  • author
    Frank Timberlake
    Oct 02, 2021
    Extremely angry at them

    I am trying to cancel a policy online. They make you call a number, where the waiting times are 30 minutes or more. For sure, I won't ever return to being a customer of GEICO after this. My blood is boiling trying to deal with the worthless automated phone system.

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  • author
    Karina Celaya
    Sep 29, 2021
    If it can be zero stars

    If it can be zero stars, it would be more accurate. Have been on hold for over 80 minutes!! Have not been able to reach a human on my third attempt.

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  • author
    Morris W Conway Jr
    Sep 17, 2021
    Geico Car Insurance Carrier Company Agent Shawn Positive Feedback !

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very good day at work and yes please have a very wonderful weekend too ok smile. In ending I just want to say that one of your very very wonderful Staff members name Agent Shawn is always such a very very Professional Helpful and very very Caring to both of us and also he has very very very Excellent Communication Skills and yes he knows and loves his job so very much too ok smile. Last of all both of us say that Agent Shawn is always such a very very very very Positive Representative for the very very wonderful Geico Car Insurance Carrier Company that he works for day in and day out ok smile. Now last of all from both of us to all of yous that work for the very very wonderful above company please have a very very very wonderful Friday day,night and weekend too ok take care God Bless smile. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    A.B.
    Sep 17, 2021
    Got To Be One Of The Worse If Not The…

    Got To Be One Of The Worse If Not The Worse Insurance Companies Out There. They Owe Me A Refund & Keep Giving Me The Run Around Because I Canceled & Went To Pemco...$148.00 Cheaper Then Gieco & Got The Same Policy...I Think They Are Mad & Won't Return My Refund Because I Found Someone Better. They Told Me Aug.24th I Would Get My Refund In 5 Days...Its September 16, Still Nothing! They Have Went Over There Policy Days For No Reason. I Am A Senior Citizen & Paid To Companies In 1 Month...So Gieco Where Is My Refund That You Told Me I Would Rightfully Get In 5 Days Last Month? This Company Is Unproffessional As Well As Bad Customer Service.

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  • author
    Valerie Scholl
    Sep 15, 2021
    Hassle free claim process

    Hassle free claim process. Been with them for over 2 years.

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  • author
    Alan Blackwell
    Sep 14, 2021
    My mother is 90

    My mother is 90, and deaf, when i set up her policy, in the notes i had her approval Now she is set up on auto pay, the current payment had a issue being processed Now all of her information regarding her policy comes to my email,.My sister and i also had renters insurance with geico.And i also have 2 policy with them,I have my mothers credit card and I'm trying to find out what's going on with the policy, i have all her information DOB,SS, POLICY #,I asked the so called customer service drone for help, again they could not do anything? Okay i have her credit card, to pay on HER policy they cant help,with out her approval which was given at the time the policy's went into effect I also suggested that to verify who i say i am to look at MY 2 policy's,,AGAIN I'm using her card for HER policy, really its the same credit card that i put on her auto pay.So folks if your 90 deaf and your children try to help,it isnt going to work,im canceling my 2 policys, as well as my mothers,Customer service my but.

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  • author
    Olexander Kozynets
    Sep 14, 2021
    These guys are sending spam on my…

    These guys are sending spam on my mailbox without even asking for my permission. Total scam

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  • author
    Travel Around USA
    Sep 08, 2021
    Worst worst worst don’t waste your time…

    Worst worst worst don’t waste your time with them . they may give you a good price first three months you will find out when you get in a car accident on something happened and it’s not even your fault these people only good about taking their money...they don’t care.

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  • author
    Pamela Mitchell
    Sep 07, 2021
    I had been insured with GEICO for about…

    I had been insured with GEICO for about 15 years. We had 3 vehicles on our policy and sold one. I tried deleting the vehicle on the website. The next day the vehicle was still on my policy. This happened about 3 times and I finally called the office. The girl told me that she could not get the vehicle deleted either but would put in a work order and for me to call back in a week. Called back in a week, a different person tells me that he can't delete it either but will put in a ticket (whatever that means) and they would call me when the problem was resolved. At this point it had been almost 3 weeks since I sold the vehicle. After 1 week of not receiving a call back and the vehicle still on my policy. I called again and I said why is it taking so long to get a car deleted from a policy? They had no answer and made me feel like their attitude was, sorry, we don't know what we are doing so I guess you will just pay insurance on this car forever. Called Progressive that day, got a much better rate and cancelled my policy. ALSO, a few years ago a lady insured with GEICO came speeding down the main road in my neighborhood, lost it and rammed through a rock wall and into my bedroom, even sent the bed flying across the room. It took several weeks to get this settled because the GEICO claims adjuster said that they had been unable to reach the owner of the vehicle that rammed through my house. So, I asked, "SO you are you telling me that if this person refuses to return your calls and make a claim, you are not going to do anything about half of my bedroom being in the front yard?" What he said next floored me. We have to talk to our insured so we can determine fault. Are you serious, she ran through my freeking bedroom wall whose fault do you think it is? My house? Ridiculous.

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  • author
    Janet Mollette
    Sep 04, 2021
    THE WORST PLEASE DO NOT USE THE…

    THE WORST PLEASE DO NOT USE THE ROADSIDE SERVICE I WAS ON THE HIGHWAY for 3 HOURS NOW GOING ON 4 HOURS I AM GONE CANCEL MY SERVICE WITH THEM AND ADVICE EVERY ONE I KNOW DO NOT USE THIS SERVICE

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  • author
    Mikel B.
    Aug 25, 2021
    Take your business elsewhere

    many examples. I concur with the horrible customer service and faulty way of handling claims.

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  • author
    Dave Lron
    Aug 24, 2021
    Average insurance

    Average insurance

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  • author
    Morris W Conway Jr
    Aug 21, 2021
    Geico Car Insurance Carrier Company Agent Leslie Positive Feedback !

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful work day on Monday ok smile. In ending I want to tell all of yous about one of your very wonderful Staff members Agent Leslie that answered the Phone when I called in to check out our very very very very Beautiful 2020 Ford Ecosport Car Policy Number ( 4581280114 ) to see how we would has to do to keep our above Active etc. and she gave us the information that both of us was looking for and yes it did make our day too ok and both of us say Job Well Done ok smile. Finally both of us say that Agent Leslie is always so very Professional Helpful and very very Caring to us ok smile. Now last of all before I end this Review Agent Leslie always have very very very Excellent Communication Skills and yes yes she knows and loves her job so very much and she's always a very Positive Representative for the Geico Car Insurance Carrier Company that she works for day in and day out ok take care smile. Praise the Lord and God is Good Amen and from both of us to all of yous may God always Bless and Watch over all of yous forever ok take care ok smile. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    John
    Aug 21, 2021
    Geico agents lack knowledge …

    Time to cancel my Geico policy after yet another poor customer service experience. 1. In June, my battery wouldn’t start so I figured why not use their app. Bad idea because everything you’d expect to transfer over didn’t so I ended up calling the tow company and handling it myself. 2. I call in to shop rates on a renewal. The associate asks if I have an affiliation with Berkshire Hathaway so I can receive a discount. How am I supposed to know whether I do. The geico associate certainly didn’t know so I didn’t get the discount. 3. I use to handle insurance claims and coverage issues so when I told the associate what coverage I wanted the associate began to educate me as to why it couldn’t be done. I knew better than to accept a canned response so I explained I understood insurance coverages and I didn’t need to be educated why I wanted a specific coverage. The associate became upset and condescending. I realized geico wasn’t for me anymore when their associates have no clue how coverages work. 4. Even after explaining their rates for same coverage was significantly higher than Progressive, I told the associate I wouldn’t be renewing but the associate sent over a renewal binder. Upon review of the binder, the rate quoted on the phone was different than the binder. Overall, geico will keep spending millions on commercials but losing millions of customers. It pays to shop around even a caveman can do it!

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  • author
    Tony Raymond
    Aug 08, 2021
    BEWARE OF GEICO

    BEWARE OF GEICO. WE HAD GEICO FOR 49 YEARS! MY MOM PASSED AWAY, AND DESPITE THREE PAYMENTS THEY CANCELLED MY INSURANCE WITHOUT ANY NOTICATION. CHOOSE A COMPANY THAT PROVIDES CUSTOMER SERVICE Geico did not arrive on two separate occasions for their so-called roadside assistance. I was broadsided by anther Geico driver. Geico said I was at fault, yet they refused to provide me with a report or an explanation. I reported to Geico and Travelers on 10/22/20 that my mother had passed the day before. On April Geico cancelled my insurance without any notification. Both my mother and I had been Geico clients for 49 years! My mother, Eileen Raymond and I were both enrolled on the same policy with Geico for 49 years. On 10/21/2020 my Mom passed away. I reported her passing to Geico on 10/23/20. I said that both her bank account and credit card were cancelled, and I provided my new direct payment to Geico through my bank account. Geico assured me that everything was completed, and that there would be no interruption in future payments to Geico. On April 20, 2021 I received an email addressed to my deceased mother. It stated that they were unable to withdraw $734.20 from my mother's credit card, which of course I had reported to them as cancelled. I called them and made another payment through my credit card. They assured me that the payment was made and my auto insurance would continue. On April 24, I again received an email sent to my mother stating that unless payment was made, my insurance would be cancelled on 5/4/21. Once again, I called them and they said my mother's death had not been reported. Once again, I reported my Mom's passing. Once again, they assured me that the payment had been recorded by Geico. On Thursday April 29, I received a letter to my mother stating that unless Geico received a check by Monday, May 3 our insurance would be cancelled. Although I knew that Geico would probably not receive the check by then, I still complied. On April 30, I called Geico. They told me that my insurance was already cancelled and offered a new policy for $902. I asked them if I had been driving without and auto insurance and they said yes! I contacted State Farm and their insurance for the same policy was $904. I did speak with some manager at Geico who told me that regardless, Geico should not have cancelled me, but should have continued the insurance until October. I chose State Farm because Geico gave me no customer service, and offered no resolution. Instead of Geco offering condolences, they penalized me by trying to raise my premiums by $168. Geico is responsible for the return of my check payment. Geico is responsible for my increased premiums. Geico cancelled my insurance without any notification. Consequently, I had been driving without insurance which is in non-compliance of the State of Maryland laws. Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or client's rights. TONY RAYMOND 973 CIRCLE DRIVE BALTIMORE, MD 21227 (410) 247-0837

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  • author
    Ripped off
    Aug 08, 2021
    Unconscionable business poor ethics

    Our daughter sold her car and is looking for another. We decided to see what it would cost to add her to our insurance. Called GEICO to get a quote but it would have more than doubled our premium so we said no thanks. The representative on the phone said she has to add her anyways because she has a drivers license and she is living in the same house that is their policy. We said no, but she did it anyways and now our insurance payments have more than doubled and our insurance costs more than double what the car payment is. We can’t afford it my wife was in tears.This is a terrible cold hearted business that doesn’t care about people only profits. In these bad times to have a company do this to you is unconscionable. How can they get away with doubling your premium because you ask a question. Stay for away from this company and whatever you don’t don’t ask for a quote because that’s not what we got, our question cost us almost 3000 a year.

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  • author
    Morris W Conway Jr
    Aug 08, 2021
    Geico Car Insurance Carrier Company in Tucson, AZ Agent Debora Positive Feedback !

    Good evening to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work tomorrow ok smile. In ending I just want to tell all of yous that one of your very wonderful Staff members name Agent Debora was so very Professional Helpful and Caring when I called in and she took ownership of our Policy problem and after some research etc. she was able to resolve our problem and both of us are so very happy and both of us say to Agent Debora JOB WELL DONE ok smile.Last of all both of us say that Agent Debora has very very Excellent Communication Skills and yes she knows and loves her job so very much too ok smile. Finally before ending this Review we want to say that all the employees that work for the Geico Car Insurance Carrier are always so very very very Positive Representatives for the Geico Car Insurance Carrier Company that all of them work for day in and day out ok please smile.Now last of all from both of us to all of yous please have a very very wonderful Friday night enjoy take care ok smile. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    Trigonom Plus
    Jul 28, 2021
    I worked hard as a teacher to keep up…

    I worked hard as a teacher to keep up with every payment, but this merciless company cut me no slack after one missed debit, during a time of crisis. Their negative reports followed me everywhere, disallowing me discounted rates and perks. I will NEVER recommend them to ANYONE, and as a PTSD sufferer, I hate that gecko...It is a reminder of how cruel this company is. 0 stars.

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  • author
    Morris W Conway Jr
    Jul 25, 2021
    Geico Car Insurance Carrier Agent Dianna Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work on Monday ok smile. In ending I want to tell all of yous about one of your very wonderful Staff members name Agent Dianna that answered the Phone when I called in to have one of the Vehicles removed from our Geico Car Insurance Policy which she took ownership and completed our request very very quickly ok smile. Last of all both of us say that Agent Dianna was very very very Professional Helpful and very Caring to both of us ok smile. Finally before ending both of us say that Agent Dianna has very very very very Excellent Communication Skills and yes yes she knows and loves her job so very much ok smile. Now last of all she's a very very Positive Representative for the very very wonderful Geico Car Insurance Carrier that she works for day in and day out and from both of us to all of yous may God always Bless and Watch over all of yous and all your very wonderful family members and friends too forever and forever God Bless. Sincerely, Angela K Hansen Morris W Conway Jr

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  • author
    M Danny Everett
    Jul 23, 2021
    Trust everything you hear...

    Trust everything you hear about how horrible this company is. Granted, they are an insurance company and could care less about reviews, so that gives reviewers the all clear to go in on them and just how bad they are. Horrible at everything from dealing with customers, lying claims adjusters who could care less about how something negative in the process affects you. Have approved locations for repair work but don't follow through on anything. Management who is non existent because they don't care. Period.

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  • author
    Morris W Conway Jr
    Jul 18, 2021
    Geico Car Insurance Carrier Agent Mel Positive Feedback !

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work on Monday ok smile. In ending I just want to tell all of yous that one of your very wonderful Staff members Agent Mel was very very Professional Helpful and very very Caring when I called in to have her change my Payment due date which she did in a very short time and I say thanks JOB WELL DONE ok smile. Last of all I also say that Agent Mel has very Excellent Communication Skills and yes she knows and loves her job so very much ok smile.Finally before I end my Review from both of us must say that Agent Mel is always such a very very very very Positive Representative for the very very wonderful Geico Car Insurance Carrier Company that she works for day in and day out ok take. Now last of all from both of us to all of yous may God always Bless and Watch over all of yous and all your very very wonderful family members forever God Bless ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Chuck
    Jul 17, 2021
    Beware - They file claims without your permission!

    They filed a claim on my behalf and without my permission and they will not remove it. I called in to ask a question about my coverage for glass damage and when answering "a couple questions before we get you to an agent" those mother ______ took that little detail I gave them via their automated service and filed a claim on my behalf. That is now part of the public record and has increased my premiums when I try to work with a new company. I can't believe that this is legal, and will do my best to try to find a way to report this behavior to the authorities.

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  • author
    Lisa Renaud
    Jul 15, 2021
    I was with geico for 28 years both auto…

    I was with geico for 28 years both auto and homeowners. When COVID hit Geico checked out of its excellent Customer service into a billing nightmare. I never missed a payment yet they out of the blue billed 599.00 one month and then go back to regular payments. Of course I asked questions and no one could explained or give a reason or say what that amount was for. I canceled my policy and am now with State Farm. Geico is an awful company now. I don’t know what happened, perhaps their data breach was the beginning of the end of a good company! No matter! they are no longer trust worthy and I would do some research before giving them any business. Customer service has no idea and you never get the same person. Explanations are never the same and no one really knows their job at that company.

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  • author
    Adriel
    Jul 11, 2021
    I've experienced better.

    I've experienced better. So today, I've experienced the most ruthless Customer Service from GIECO ever. As a customer paying for a high premium you will get treated like a rat. Short story short, turned on the car with the A/C on, put the dog in the car with all of her toys and her bed getting ready for a roadtrip we close the door so that the nats/flies don't come into the car. And upon closing the door the dog jumps up to see where we went and she locked the car doors. Now once we noticed, we got on the GIECO app to call GIECO Roadside and we stayed on hold for over 20 minutes to then late on call the local PD to have them bring a lockout kit since most PD's have them. Once we noticed we never got off of hold from GIECO we reported the issue that we got locked out of our car from the app and GIECO cancelled our request. One major annoyance is that when you call GIECO Roadside you have to relay all the information, from policy number to what vehicle it is. If I call Roadside from the app. The App should import all my information. I shouldn't have to tell an automated AI my information when you have it already. This spent at least 5 minutes responding to this horrible AI. PD and Fire came, and once they arrived we opened the door with a metal fishing line cable. Soooo glad that GEICO were with us... with this expensive premium (sarcasm). Imagine if someone was in a forest with 5% battery... You'll either spend 1 hour on hold or have your request cancelled. You'd be out of luck with GEICO nowhere in sight because they don't care about you. Call 911 instead... a free service that isn't tied to your premium.

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  • author
    Cma
    Jul 07, 2021
    Misleading quote process

    Everything was great during the quote process- they sent me an email with an official 6 month quote after spending 20 minutes on phone call #1 discussing my policy and premium with a GEICO rep. The final quote email stated "Below is your auto insurance quote. Your 6 month rate is $XXX.XX. You can start your policy today by simply calling (phone number), and providing your reference number". Great! I gave them a call to provide payment and finalize the policy. I was asked to provide my credit card number, which I did. Unfortunately, ONLY AT THIS POINT did the representative proceed to tell me that unfortunately due to records their system just pulled up, they could not honor the final quote and that my rate was **$450 HIGHER** than the policy they just took my credit card number for. I did not see this coming. It did not help that the rep's response was condescending toward my confusion. I asked to speak to a supervisor, not about the the rep's demeanor, but about GEICO's misleading quote process. The rep said that I was welcome to speak to a supervisor, but (and I quote) "that any supervisor, the Director of Geico, and even the Owner of Geico would tell me the exact same thing." I understand that there is fine print involved with insurance quotes, and I understand that insurance companies have the right to set rates at their discretion. But please don't put me through an extensive quote process, tell me I'm approved for the policy at a certain premium amount, take my full credit card number, and then increase the premium price by 55% after you take my credit card. I really don't like leaving negative reviews, but thought it was important this time to share my experience to save others from potentially wasting their time and effort.

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  • author
    Ahmed Salzino
    Jul 03, 2021
    Overbilled constantly with increasing…

    Overbilled constantly with increasing premium and no explanation

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  • author
    Jeude Pereira
    Jul 03, 2021
    I was once a client of Geico until I…

    I was once a client of Geico until I found out they don't like to pay the claims. They will do everything to avoid paying anything, I had a 2017 corolla, I ran over an lose object on a highway and it affected the transmission sensors, I took my car to Findlay Henderson, Nevada to get it fixed. They took 2 weeks to act on it, they decided to replace with an old ,used transmission , the lady handling the case was so rude and stupid. In addition, Geico never paid for the parts that don't come with the transmission. The Toyota representative was really disappointed and felt offended by Geico, It's a cheap company that will do anything to avoid its obligation. Since then, I talk bad about them and I made 7 friends change to another insurance company.

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  • author
    Katherine Valdez
    Jun 22, 2021
    Already stressful event made UNBEARABLE.

    Well, unfortunately, 1 star is the minimum, but here we go. In May, I was involved in a non-fault accident; no injuries, both cars totaled, the other driver was also with Geico. Every SINGLE step I have had to take to resolve and move on from this has been absolutely bungled in one way or another by Geico. Here is a chronological list. 1. I informed the agent that I needed a rental car the following day (I was rear-ended on a Friday), and was informed that I would have one the following day. I go down to Enterprise the following morning, and it turns out that the paperwork was submitted for me to receive the rental on Monday. Thankfully, the folks at Enterprise are wonderful and secured me a rental for Saturday. I do not in any way credit anything Geico could have done for this; I solely credit Enterprise for this fortunate turn of events. 2. I began financing a new car the day before my billing was set to go out (I used AutoPay for the discount), and was automatically billed a $5 charge on my billing date. I figured this was because I was paying for 1 day's worth of having that car, and nothing in the online user portal indicated otherwise. 3. After surrendering my old plates, I removed my old car from my insurance policy as my state fines you per day for not having insurance, even if your car is inoperable. The wrong car was removed, so I had to reinstate the new car over the phone in addition to removing the old one--which is, I can tell you with certainty, what I did the first time. So the website is awful. 4. A few days thereafter, I view my policy bill for June, which had jumped from about $200 to more than $800. So I reached out via chat because that is excessive (even if they were trying to bill for two months at once, which I would understand, it does not add up), and was informed that they would distribute the billing more evenly. 5. The following week, I received an email invoice. The bill amount was unchanged. So I called, and the person I spoke with informed me that it would be adjusted, so that I would be paying about $250 per month--they also unenrolled me from autopay so that it would "properly go through" or something. This would have been perfectly fine! Except,... 6. I log in today because I'm no longer on autopay and know I have a bill coming up, and.... surprise!!! The bill was unchanged. When I reached out to a chat rep... Well, first of all, the first message I sent (to the effect of "despite reaching out multiple times and being told my bill would be adjusted nothing has changed") resulted in an automatically closed chat (wow, seriously, guys?) and then the second one... now this is a doozy. They inform me that the $800 amount is in fact correct and that it reflects a late charge. This is the first time anyone has said anything to this effect, and there is nowhere in the customer portal that has at any point indicated that I have incurred a late charge. They also claimed that I did not pay them for May at all (which is impossible, as I was still using autopay at that point). So in conclusion, this already very stressful life event has been made absolutely UNBEARABLE by the liars and morons at Geico. Thank you for your time.

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  • author
    Harry Davenport
    Jun 20, 2021
    Atrocious

    Atrocious, inefficient and stupid. HBD

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  • author
    Jay
    Jun 14, 2021
    Was a Customer Over 13 years. No Longer!

    Awful company. They just lost a customer of 13 years tonight. That took some work! I am a busy person. I depend upon my car insurance company to let me know if a payment is due or the policy might lapse. They've done this in the past. Tonight I was calling in to see if my auto policy covered rental trucks. I was shocked when I was told that my insurance policy lapsed back in April! They never texted me, never emailed me, and to my knowledge never even sent something by mail either (though it's easy to miss things sent by mail, because they sent so many useless notifications like every time they update a privacy policy or anything else)... I searched my phone and email, and verified with the agent. They sent me nothing electronically. They tried to make the excuse that I wasn't enrolled in paperless billing. That didn't work either, because I wasn't enrolled last year when they sent me text and email notifications. And then because of this simple oversight, which THEY are largely responsible for, they quote me almost $90 more per six months for insurance. KISS MY _____. Hello, Progressive, nice to meet you! P.s. Their customer service was awful tonight anyway, regardless of this incident. Had to speak to multiple people before I finally realized they wouldn't help. Two agents either intentionally disconnected me or the call dropped. Neither called back. I ended up explaining it to at least four people. Supervisor couldn't help. They have no discretion to override their "system," even in situations like this. Just awful.

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  • author
    Morris W Conway Jr
    Jun 13, 2021
    Geico Car Insurance Carrier in Tucson, AZ Glass Claims Agent Brandon Positive Feedback !

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful work day on Monday ok smile. In ending I want to tell all of yous that your very very wonderful Staff member name Agent Brandon that work in your Glass Claims Department was so very very very very Professional Helpful and very very Caring to both of us when we call in to get our very very very nice 2020 Ford Ecosport Car Windshield Replaced etc. ok smile. In ending Agent Brandon has very very very very very Excellent Communication Skills and yes yes he knows and loves his job so very much ok smile. Last of all both of us say that the very very very very very very very wonderful Agent Brandon is always such a very very Positive Representative for the very very very very very wonderful Geico Car Insurance Carrier Company that he works for day in and day out ok smile. Now last of all yes from both of us to all of yous may God always Bless and Watch over all of yous and all your very very very very very wonderful family members and friends too forever take care and always be very Healthy, Careful and Safe ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Morris W Conway Jr
    Jun 09, 2021
    Geico Car Insurance Carrier Company Agents Christy, Shawn and Erica Positive Feedback !

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very Good day at work ok smile. In ending I want to tell all of yous about the very very very very wonderful Customer Satisfaction that both of us received from the three Agents stated below that work at the Geico Car Insurance Carrier Business office in Tucson, AZ ok smile. Below are the three wonderful Agents names ok smile. *************************************** Agents - Erica , Shawn and Christy. **************************************** Last of all the names mention above were very Professional Helpful and very very Caring to both of us ok smile. Finally all of them had very very Excellent Communication Skills and yes all of them knows and loves their job so very much and both of us say JOB WELL DONE ok smile. Now before I end my Review I must say from both of us that all of the above names are always very Positive Representatives for the Geico Car Insurance Carrier Company that they work for day in and day out ok take care smile. Praise the Lord and God is Good Amen and to all of yous from both of us always have very Good Success in the Business world ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Mark Hurtz
    Jun 04, 2021
    Too expensive.

    Too expensive.

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  • author
    MarsWarrior
    Jun 03, 2021
    Geico service getting worse while premiums going up

    Let me start by saying that all insurance companies seem to be in a race to the bottom. I've been driving for 20 years, and I've insured with Geico for 17 of those years. I've experienced rising premiums every year (while my credit and driving records are stellar! Fico 800+, no at-fault accident in over 15 years), deteriorating customer service standards, longer claims processes, and other shady tactics (don't use their partnered shops if you want quality work done, completely inaccurate and non-transparent process that substantially undervalue vehicles and will try to forcefully Total Loss your vehicle b/c it's cheaper payout for them vs paying for repairs, argumentative claims adjuster and supervisors who berate you when you ask questions, etc.) Geico isn't the only bad insurance company but I used to appreciate it when they didn't behave like all the others. They also have stopped fighting insurance fraud which kept their premiums lower. Now they get approved for premium increases by the state virtually whenever they ask and are more concerned about returning money to their parent company's shareholders (Berkshire Hathaway) at the expense of fairly dealing with customers/policy holders. Insurance companies should be regulated to using 15% of premiums for administrative costs and the remaining 85% to paying premiums, offsetting future premiums or returning money to policy holders. I don't see what risk their shareholders are taking for the gains they are awarded. There's no product research/development and these investors don't own a company that shares the risks/competitive nature of companies in other industries. They simply raise premiums where policy holders have no choice but to pay up while having little control during the claims process.

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  • author
    Leah Miller
    Jun 03, 2021
    Geico is a good insurance company

    These guys have insured out vehicles for over 15 years. We switched from State Farm to save money. About 6 years ago, I was in a car wreck and my car totalled. The other driver was at fault. The Geico people were great - I called them right away and they gave me all kinds of advice and helped with the claim. One interesting thing they said was not to talk to the other driver's insurance company if they called. And they did. They wanted to know all kinds of details about my health. I told them not to call again and hung up. Geico paid out right away for the value of my car, and I took the check and used it for half the purchase price of a new one within a week. Everything went really smoothly and worked well. It's a good insurance company.

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  • author
    J Lawrence
    May 28, 2021
    I wish I had progressive 2 years ago

    I wish I had progressive 2 years ago. I could have save a lot of money.

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  • author
    ray herron
    May 25, 2021
    Geico crooks.

    Real bunch of crooks.I get hit by one of their insured drivers.They get ticketed at fault.I report it to Geico.See I have Geico oh and so do they.I decide to report it to their insurance company find out it's Geico also.They won't penalize the driver and pay my deductible.Think about this America how many people have Geico.Bottom line You are going to get ripped off.

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  • author
    Jeffrey Ford
    May 25, 2021
    Incompetent and VERY expensive customer service.

    Their insurance was fine. Their customer service not so much. After canceling a policy I had on a motorcycle, which I had not plated (registered) in YEARS, I had called in the cancellation AND was assured it would result in a forth coming refund which NEVER arrived. Several months later THEY began sending notifications as to where to download my current insurance ID cards. I responded "I no longer have insurance with your company" After a notification today that had taken $123.31 from my checking account (for a bike sold last February as Junk) they requested I send a copy of the title to prove it had sold. What? How do you obtain a copy of a title to a junked vehicle? Who keeps that? NOT the seller the buyer takes the title. Well in a word BULL! I CALLED SPENT 20 MINUTES ON HOLD AND GOT NOWHERE. They are incompetent inept and very very rude. I demanded they replace the money stolen and they created two overdrafts by taking funds they no longer had authority to take. I never made any claims of any kind. No Geico is HORRIBLE to contact (too much hold time) I highly DISCOURAGE ANYONE FROM DOING BUSINESS WITH GEICO. I feel robbed betrayed and taken advantage of. I work far harder for my money than they do, and I do not (unlike them) STEAL. INCOMPETENCE REWARDED? Anything but fair. Do not consider GEICO.

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  • author
    H Doug Matsuoka
    May 23, 2021
    Had GEICO for years and they're great

    I've had GEICO for years and they're great. Very quick and responsive. The iPhone app works great. Would recommend to friends.

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  • author
    Siarhei Kubiak
    May 17, 2021
    From my personal experience

    From my personal experience, GEICO is the best place if you want to be fooled. Once you open the door, you can't get rid of them. About a year ago I canceled my policy ceasing any dealings with Geico. I paid the premiums in full and closed my account. Throughout the year, I've been a happy StateFarm customer. Several weeks ago, Geico unilaterally opened my policy forcing me to pay premiums for the following 6 months. Understanding that it could be a mistake, I contacted them 3 times. I talked to 6 different people. All of them promised to help me. I wrote 2 emails attaching copies of my StateFarm Id's for the entire period (after Geico policy cancellation). It didn't cure the problem. Moreover, Geico retroactively and unilaterally (without my desire, knowledge, and consent) reopened the policy. Now, they force me to pay for the previous months (last year). Geico supervisor Tom Voss claims that he obtains sufficient evidence that I hadn't been insured after I officially broke with Geico in April-May 2020 = the company is right demanding me to pay for nothing. From my non-legal understanding, it's a fraud, He knowingly (I sent them StateFarm Id's for the entire period) mispresents the facts unlawfully demanding payment.

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  • author
    Morris W Conway Jr
    May 17, 2021
    Geico Car Insurance Carrier Agent K Positive Feedback!

    Good morning to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day at work ok smile. In ending I just want to tell all of yous that one of your Staff members name Agent K that works as a Geico Car Insurance Carrier Agent was so very very very Professional Helpful and very very very Caring when I called into the above to get my payment due date changed etc. Last of all I say that Agent K has very very very very Excellent Communication Skills and yes she knows and loves her job so very much ok smile. Finally to all of yous Agent K is always a very very Positive Representative for the very wonderful Geico Car Insurance Carrier Company that she works for day in and day out ok smile. Now from both of us to all of yous please have a very very wonderful day ok take care and may God always Bless and Watch over all of yous forever. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    BP
    Mar 31, 2021
    Horrible company

    Horrible company. I was with them for 8 years and they kept raising my rates every year even though I never filed a claim. I finally went to another insurance company. Geico is way overpriced. It is also impossible to get someone to answer the phone. You have to push 20 buttons on the menu just to get to a live person. I finally switched to Liberty Mutual and they cut my insurance rates in half and I do not have to spend an hour on the phone trying to speak to a live person. I will never recommend or use Geico again.

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  • author
    C Richard
    Mar 29, 2021
    Breaching U.K law

    Breaching U.K. GDPR I have unsubscribed from their emails multiple times yet am still receiving them! This is actually in breach of U.K. GDPR laws. I don’t even live in the USA (thank god!).

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  • author
    BKT
    Mar 11, 2021
    Watch your bills

    Shame on me...my homeowner's insurance is paid through my mortgage company, so when they started jacking up my rates over time (went up over $1200/year in 2019), I didn't notice. When I went to refinance my mortgage in 2021, I had two different finance professionals tell me that my homeowner's insurance premium seemed awfully high ($3100/year). I shopped around on PolicyGenius, and indeed I was overpaying by a LOT. They found me a policy with BETTER coverage for just under $1200/year - a savings of almost $2000 per year. When I called Geico to see if they could reduce my premiums, the agent told me I was already getting all of the discounts I was entitled to and reminded me if I canceled my policy I would lose the discount on my auto...REALLY????? I should overpay by $2000 a year to save $80 discount - I don't think so. The other annoyance is that they won't allow you to cancel on-line - they require that you call in "so their agents can provide you with options". UM...already tried that, so back through phone queue he.. with a repeated message "if you don't want to wait on hold - go to Geico.com for assistance".

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  • author
    Culin H.
    Mar 09, 2021
    Geico Customer Service Complaint

    I am filing a complaint against Geico Tucson in regards to their lack of transparency, a breach in their policies for honoring their customer service of practice of good faith, lack of professional conduct, & their integrity in the handling of their services with me. Being in the Military I should have the confidence that Geico, being a former Federal only insurance company who once specialized in insuring only Military personnel, would seek & generally want the utmost well-being of their customers & to provide worthy, quality, & honest customer service. I have received neither from my assigned Adjusters, Nanthan, Dominique, & Emiddio in the handling of my vehicle accident. I strongly do NOT recommend Geico to anyone who is seeking trustworthy Auto-Insurance. Geico will not take care of you, they will not respect you, & you will have to micro-manage every step of the claim process with them because they will try & scam you. You get what you pay for! Stay Away!! - Culin H.

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  • author
    Ashley Brooke Neville
    Mar 09, 2021
    Horrible Insurance

    Horrible Insurance, Horrible place to work. From the perspective of both consumer and former employee. I can say 100 percent that to anyone insured or employed by them you are just a number and numbers are replaceable. In training for a position in Salvage, they focus solely on cost satisfaction but once you actually get to work ias a representative its quantity not quality which in turn is why they are a horrible insurance company. They want to make you hold while documenting all their work and still in the end 9 times out of ten they still didn't solve your problem and you have to go back and do it again.

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  • author
    Angry customer
    Mar 05, 2021
    I've been a customer since 2005

    I've been a customer since 2005. They just raised my umbrella policy by almost 40% for no reason at all, no claims, nothing. Every year for the past five years it's gotten worse with them raising rates with no tickets and no claims. Sick of being a cash cow. I just canceled the umbrella policy and am shopping around for a new company.

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  • author
    Ashley Ta'Nique
    Feb 16, 2021
    Don’t Fall for Better Rates

    I am extremely disappointed in the service I have received with Geico. I was in an accident 7/2020 (as a passenger) in my fiancé’s car which he has AAA. Also, I was in an accident again 12/2020 (in my vehicle) which is insured through Geico. I never filed a claim through Geico since I was a passenger for the first accident. Everything was handled through my fiancé’s insurance since we were rear-ended by an uninsured motorist who initially left the scene. AAA already assumed liability and planned to cover medical expenses but now want to file a claim through Geico to see if they will pay my bill instead. Needless to say I have spoken to 4 different individuals telling them all the same story only to keep repeating myself over and over. Not to mention the numerous email alerts. My last conversation with Alex Lara made me realize that Geico could careless about their customers as he was extremely condescending and rude. I’m saying all this to say, I didn’t hear a single peep from any claim adjuster when I filed a claim after being rear ended back in 12/2020. In fact when I called to follow up on the claim I submitted through the app, I was told I was responsible for calling the other person’s insurance and they don’t get involved. Never mind the fact that my back injury was aggravated again or I had to pay out of pocket to get a rental for 30 days since I was told I have to pay my deductible in order to use the rental car coverage. I guess they are a good insurance company if you don’t get in accidents, if you do...good luck with these people, they are no help. Dealing with this company has made me realize that paying the extra money for quality service is more important than saving a few dollars.

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  • author
    Obele Ksp
    Feb 15, 2021
    Was a biggest mistake to ever met them

    Was a biggest mistake to ever met them. Havent get any proper service so far.

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  • author
    Scott McGahey
    Feb 08, 2021
    Geico not good

    I was involved in an accident with a Geico insured on 11/05/2018. I was sitting legally parked in my vehicle on my cell phone when I was sideswiped by their insured. Information was exchanged. Needless to say I had not received any compensation from Geico, I went thru my Insurance carrier as per my states laws. Nearly two years go by and I receive a letter, from Geico dated 10/23/2020 notifying me that the limit for me to file any claims for injury settlements would expire on the 2 year anniversary of the accident, 11/05/2020. OK no big deal since I never planned to file for anything besides my property damage and less than $1000 medical fees under P.I.P. So today, 2/08/2021 I receive another letter from Geico dated 2/05/2021 informing me that due to Covid-19 restrictions my state (Oregon) extended the 2 year limit to file injury claims by 90 days. Which would have extended my deadline from 11/05/2020 to 2/05/2021. But wait, if Geico doesn't even send the letter until the day it expires what is the point?? This should have been sent by the end of November 2020. Just another PRIME example of the shadiest outfit peddling insurance!! What say you?

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  • author
    Comcast Sucks!!!
    Feb 08, 2021
    As slimy as the lizard

    GEICO is a slimy scammy company and all their agents are big fat liars. Here is my story. My auto insurance with GEICO ended on Feb 5. I signed up with another company a few weeks before that and part of the application includes letting that company send a cancellation letter to GEICO so I didn't have to. On Feb 6 I received an email that they sent me a cancellation notice. Obviously either the new company didn't send the notice or GEICO just ignored the notice, so I called. The agent notified me that I now owe them $35!!! "The system says you are paid through Feb 3 so you owe $35 and I or my manager cannot change it," he claimed. This is ABSURD. I was paid through Feb 5 so I don't know where the Feb 3 comes from. Also, my new insurance premium (had I renewed) is $457, so that's on average $2.5 a day, so the most I owe is $2.5 for the one day difference. Why is it $35?!!!!!! This is a SCAM and extortion. Frustrated, I talked to another agent and their manager, and they reluctantly agreed that $35 is wrong (mind you, they never admitted it was wrong -- they just said the amount wouldn't be $35, typical of slimy liars). They promised me they would send the cancellation to the underwriting team and it would be cancelled midnight on the 6th, and the balance would be zero. Since I didn’t trust any of these people (and how right I was!), I called them a third time and talked to the third agent of the day. She assured me it was noted the cancellation would go through and the balance would be zero. The second day, I got a text message from GEICO telling me to restart the policy, which reminded me that I should check on the cancellation status. I called, and the first agent asked “which cancellation, the 6th of the 19th?” There is NO 19th! That’s the made-up date GEICO put on my account if I had not called on the 6th, in order to extort as much as possible from me. That agent had ZERO idea what was going on so I hung up and called again. The second agent told me it was canceled but now I owe $2.52 for the one day coverage. Shocking! I can afford to pay, but the agents the day before definitely lied about the balance being zero. This is the most unethical thing a company can do, scamming (nickle-and-diming) their customers. First “it’s the system”, then the lies. This basically ensures that I will NEVER sign up for GEICO ever again (after being a customer on and off, mostly on, for over a decade). Oh and here is the best part. I finally received the cancellation confirmation email (after I paid up, of course) and it says "We truly regret losing you as a policyholder and hope your relationship with us was a pleasant one. Please consider GECIO again in the future..." LOL, no Mr. Lizard, you don't regret it at all -- you just regret not extracting more money from me, and no, the relationship was NOT pleasant, and no, I will NEVER consider you ever again.

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  • author
    RH
    Feb 06, 2021
    I've had Geico since 2014 for auto…

    I've had Geico since 2014 for auto insurance. Never had an issue with my insurance policy or with customer service. Last year, I insured a vehicle in July of 2020. My vehicle became inoperable and not having the money for repairs I call geico to place the vehicle in storage status on September 9. The representative confirmed that my vehicle was placed in storage and due to the credits and differences from my insurance policy to that of a storage policy the credits would cover my vehicle up to and through December 2020. The following month I receive another bill for my usual amount. I then call customer service and they confirm that I indeed called and that my policy should have been changed. They tell me that they would make the changes, retro back the policy back to the original request on Sept 9 and cal me within 2 business days to confirm everything was complete. Nothing happened, not one call, my insurance still in it's original policy status. I continue to call, meanwhile I am still being billed for the original premium amount. I have called more than 20 times regarding the issue, and on numerous occasion I have been hung up on. When asked to cancel my policy, they say "you're account is stuck in underwriting due to a system problem, continue to make your payments." So while your policy is being held hostage in their underwriting, you are expected to pay. When Geico promises a call back, forget about it. When Geico says they are working on it? They are not, meanwhile they are still billing you. My policy naturally canceled on December 13 when I was told my credits in policy change FROM SEPTEMBER 9, 2020 would carry me through December and into 2021. I receive a bill from Geico stating I owe them in January 2021 due to non payment of my policy since December 13, 2020. I call Geico on February 1 2021. I make my case of the situation and the representative stayed on the line with my while she "fixes" the issue. She changes my policy to that of Limited Liability. She assures me and promises to call me on February 4 to complete the update and ensures that the policy would be retroactively credited from September 9 2020 through today. My vehicle is still in storage and I told her that I would be willing to place it back in Limited Liability once it is fixed. She places my policy in a limited liability starting 12-30-2020 for six months. I now have a bill that I must pay $356.00 due by February 16 and an additional $87.00 Due by February 28, 2020. Is the problem fixed? NO Can I cancel my policy? NO, "it's processing and stuck in underwriting." This company is a farce, they talk to you as if you're a little child each and every time coddling you with their lines of "I'm so sorry" "We apologize" "I feel bad for the situation" "I understand" mean while they continue to bill you for their mistakes and problems. It's extortion at it's best. Move on! Stay Clear!

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  • author
    Edward W. Jackson
    Jan 17, 2021
    Don't give them 15 mins of your time, you will regret it!

    Don't give them 15 mins of your time, they will bug you for years, once they get your contact info! I did the 15 mins, and got what I thought was a good quote, and when I went to pay for it, I see a different price, and I back off, and the next day I get a call from some rude lady asking me if I still wanted this? I told her no, not when the prices changes, upon check out, then she goes on how it cost so much money to check out "you people!" I was not interested in dealing with Gieco at that point, and for years, I kept getting correspondence from them! They can take that lizard and shove it!

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  • author
    Kevin Judd
    Jan 08, 2021
    Would not recommend to anyone

    Would not recommend to anyone. I got in an accident that was not my fault, I paid a $500 deductible and never got it back. Rate keeps increasing and the longer you are with them the worse they treat you.

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  • author
    peter
    Jan 02, 2021
    Geico Home Insurance/NatGen Premier Home Insurance Scam.

    Geico Home Insurance/NatGen Premier, this company is located in Winston Salem NC, Geico insurance uses this company as your home insurance they are both a bunch of thieves they will sell you a policy then after 2 months they start sending you false repair request then they drop you even if those repairs are corrected, save your money stay away from these 2 companies they are a big scam!!!!

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  • author
    Susan
    Dec 24, 2020
    I was waiting an hour for a tow

    I was waiting an hour for a tow, and no one bothered to tell me that the tow truck had been delayed by a WHOLE HOUR. After waiting five hours in the cold rain and snow, the truck finally arrived. When I spoke to supervisors at Geico, every single one of them said there was nothing they could do by way of a courtesy credit. Nothing but a verbal apologies and crappy service.

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  • author
    S Boud
    Dec 23, 2020
    Horrible experience

    Upon moving out of state, we contacted geico to give us insurance quote on our vehicle in the new state. After spending over an hour on the phone with the geico rep, He quoted us a price over $1,200 more than what we had been paying. He told us he could not find our prior 40 plus years of driving experience in our home state, and had to quote us based upon one month of driving experience using our licenses from our new residence. Called another company who was able to provide us insurance within 10 minutes for less than our current policy. Waste of time . Go else where

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  • author
    Errol Sanders
    Dec 20, 2020
    TAYLOR NEY-THE GEICO PROFESSIONAL!

    On 11/30/20 at 5:45AM I was driving to work on JTB here in Jacksonville, Fl when my car hit a large truck tire sitting in the middle of the freeway, while it was raining. 5-7 other cars had pulled over after hitting the same tire. Major damage! Called FHP and then GEICO to file a claim. Fast forward to that afternoon. I could not drive the car and the tow truck had to pick up. After I got to My Vehicle Repair Shop, I found out Mr Karl Sink(transfer or transfire this guy!) had called the shop, and after receiving his info, I called him. This guy was and is terrible as an employee and an adjuster with a terrible attitude. First words out of his mouth were: "You only have five days for your Rental Car..lol.." Totally stupid! Instead of working with me and finding out where I would like to take my car to get the body work done, he's pontificating about a rental car(Per our policy gives us up to $1500) like he owns GEICO and it's his money..lol. I immediately contacted GEICO Corporate/Customer Service to ask for A Supervisor. I called MR Taylor Ney in Georgia. He took charge from there. This guy was and is the "EPITOME" of Professionalism! He listened patiently to my side of the story, arranged the extension of the rental, made contact with the Vehicle Repair Shop Manager, The Body Shop, made sure I had a copy of the estimate and was in daily contact with me via text/phone as needed! He IS an Excellent Asset to GEICO! Clone this GUY!

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  • author
    Matthew CountryStrong
    Dec 14, 2020
    This is a trash company

    This is a trash company, to not only work for, but to use for insurance. Everything they say is 100% a lie. Don't fall for there give back program they offer, after a year they'll raise your rates beyond payable and if you cancel after getting the offer, they'll demand all the money back! Be smart, use like anybody else for insurance!

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  • author
    Jon
    Dec 11, 2020
    This company is a joke!!

    This company is a joke!!! My truck caught on fire in the middle of the night. They confirmed it was totalled. Going on a month and a half of a open claim because they take sooooo long to get back to people its unreal. They tried to low ball me on the price for my truck, their figures were way off. I had to submit 20 comparable trucks on my own for comparison and when I asked them to email me the trucks they were using in comparison they weren't even the same trucks!!!! They are using gas trucks in comparison to a diesel truck which is a 6k difference right off the bat. I've talked to 3 different "adjusters" and all I D I O T S. They had me search for all comparable data to help them but they refuse to use it. They are using 3 trucks they found and 2 are gas trucks, the 1 diesel truck they found didn't even have an image and when I called them back to let the know his reply was "well why do you need a image for"? Thats where I lost my S H I T and yelled at him..."if images and condition don't matter then why did you send a adjuster to my house to take 30 pictures of my truck"? These people apparently do NOT care about their customers nor do they even know cars/trucks at all!!! I hope they all catch Covid. Pay the extra money and go to a different insurance company!! It will be worth it if you should ever have a claim. Wish I did more research of their claims process before buying insurance from them, which I paid in FULL up front!!!

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  • author
    Leo
    Dec 09, 2020
    Geico will not do the right thing

    I was hit by a car that ran a red light. The driver was driving his personal vehicle for work related business. He had a patient in the back seat. He was lying to Geico about insurance use, and lied about running the light. We both had Geico so they obviously had no interest in opening a dispute, and closed the claim word against word, without digging into the situation for the company's own convinience. We both had Geico so they obviously had no interest in opening a dispute. I was astonished since I sent them a video recording of the driver talking on the phone saying he had a patient in the car. I questioned how they could take his word if there was proof of him lying from the beginning. I now have a dash cam in my car in case something happens again. It sucks I am stuck with Geico since I am a college student and need a low cost insurance. As soon as I get in a better financial situation, I am definitely going to switch to another car insurance

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  • author
    Chris
    Dec 05, 2020
    Garbage/Pathetic/Price Gouging

    ZERO STARS but it made me give them 1 Star!! I would give -5 Stars if it would let me! WORST service and WORST experience with an insurance company ever!! We had ONE incident during the entire time that we had them and they raised our insurance almost $100 a month! After finding pretty much the same coverage elsewhere...for WAY...WAY cheaper, I sent them the requested declarations page to show proof of new insurance. They claimed that once they received this, they would take care of the prorated amount that they claimed I owed. That was a lie. Nobody contacted me to let me know anything was wrong or needed so I assumed that it was taken care of...only to find out it wasn't....when I receive a COLLECTIONS letter in the mail!! Beyond pissed and beyond horrible company!! I would NOT ever recommend them to anyone. Trust me, there are equal or better options out there for a better price! Progressive is where I went and it will save me a ton!

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  • author
    Morris W Conway Jr
    Nov 30, 2020
    Geico Car Insurance Carrier Company Agent Mr Aaron Positive Feedback!

    Good afternoon to everyone that work for the Geico Car Insurance Carrier Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very very wonderful day ok smile. In ending I just want to tell all of yous that the very wonderful Geico Car Insurance Carrier Agent name Mr Aaron was very very Professional Helpful and very very Caring when I called in to have someone submit a ACH Debit payment in the morning for me so that I could pay my monthly bill and my request was processed very fast and very successful by Mr Aaron and I thank him for a JOB WELL DONE ok smile. Last of all I say that Mr Aaron has very very very very very Excellent Communication Skills and he knows and loves his job very much ok smile. Finally in ending both of us say that Mr Aaron is yes always a very very very very very Positive Representative for the Geico Car Insurance Carrier Company that he works for day in and day out ok take care smile. Sincerely, Angela Hansen Morris W Conway Jr

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  • author
    Lucas Mearian
    Nov 23, 2020
    Run from Geico

    Run, don't walk away from Geico. This company is disaggregated, meaning it has no central governance. Each state is responsible for its policy holders in that state. And, believe me when I say, they do not care about their policy holders. I've been an insurance holder with Geico for several years, and thankfully haven't had to file a claim. Recently, however, I got a taste of their customer service. Earlier this year, my brother passed away. He was also a Geico auto insurance policy holder. In order to help settle his affairs, I sent Geico a death certificate. They told me they'd cancelled his policy, but then promptly began sending me collection letters for his final $384 payment. There was no estate to settle with nor was I an executor. But, my reward for sending along my brother's death certificate was Geico attaching my address with my brother's policy and then inundating me with an unending stream of letters and emails telling me to pay his bill under threat of debt collectors (of course, this couldn't affect my credit as it was not my debt. Still, it's beyond disturbing to receive letter after letter about your deceased relative's bills that have nothing to do with you). I made call after call to Geico (they won't do anything via email). Each time, I was told the bill would be dismissed and the situation resolved, and each time, the harassment continued. Finally, I let them know I'd be cancelling my policy when it expired as I would never want to be associated with a company so poorly run that they couldn't handle a simple situation as a customer's death. Even after letting them know I'd cancel my policy as well, they did nothing. They simply do not care about a single policy holder. None of the banks or credit card companies I contacted on my brother's behalf had any problems settling the issue. So, here's what Geico accomplished by harassing me about my dead brother's insurance bill. 1) They didn't get one cent closer to getting the money, nor will they ever as there's no estate to settle. 2) They've lost another customer for life. And, believe me when I say, they've shown absolutely no concern over the latter. Geico is so poorly run that I cannot imagine a good experience with a claim, and therefore, I'll repeat my initial advice: Run, don't walk, away from Geico.

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  • author
    Dave Kutz
    Nov 18, 2020
    Helpful and friendly

    We want to thank Shana for providing a wonderful experience when we added my Mom to my policy. She was friendly and knowledgable. She loves her job.

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  • author
    Lindsay Camp
    Nov 17, 2020
    Don’t be fooled

    This was the first time that I had a situation where I needed assistance from Geico. And I’ve come to the realization that this company doesn’t actually care. Dealing with a car situation can be extremely frustrating and difficult. And having multiple customer service agents hit you with rehearsed, one line responses is unhelpful. I was clear with each of them that I needed help and that I didn’t have much experience with the process, which I feel a lot of people go through. So it’s their job to know, and it’s then their job to explain. But if you can do neither then why I am I paying this company to help me? Most of the time they take my money and have to do nothing. But the fact that the first time I actually need assistance and I’m left feeling worse off is ridiculous.

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  • author
    Alexander Guiragossian
    Nov 17, 2020
    The ultimate best insurance company

    I have had numerous big-name insurance carriers for both property and automobile insurance, but Geico is the very best insurer I have had. They really focus on excellent customer service and provide seamless and quick service. If you want the most for your buck go with Geico. I am very grateful to Geico for being there for me when I needed them.

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  • author
    Connie Blackwell
    Nov 12, 2020
    Had to wait 20 minutes for someone to…

    Had to wait 20 minutes for someone to answer phone. Lady that answered finally was like a robot. Would not answer questions that I asked - referred me to policy. It renews in December but I will check prices for our home owners and 4 vehicles rates. A representative that has warmth and kindness in their voice.

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  • author
    Bennie Nielson
    Nov 11, 2020
    Representatives are misleading and…

    Representatives are misleading and don't know how to answer questions. I was told I had insurance but after being hit by an uninsured driver it turns out I'm on my own as far as coverage. Been paying insurance for years and when I need it I'm screwed.

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  • author
    Cheryl Meyer
    Nov 08, 2020
    Horrible company. Go with Progressive

    They take your money in 2 minutes for 10 years and then they drop you from the policy and you can't get your refund back. They owe me $559 and they sent the check to an address that i never lived. Completely incompetent Been waiting for over 2 weeks, 8 phone calls, still can't get the money they owe. Total loser as a company. Go with Progressive

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