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Esurance Review

Reviews 47
Esurance
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Esurance
Esurance
Poor
Reviews 47
Sarah Badani
Mar. 22, 2023
4 min read
Sarah Badani
Esurance Summary
Esurance is the home insurance provider for the modern homeowner. With a sleek mobile app, instant online quotes, and automatic photo uploader for claims, Esurance is bringing home insurance into the 21st century. Esurance also has some hefty discounts, cool online tools, and excellent coverage, making it one of the top choices in home insurance for home insurance policy providers on the market today.

Pros

  • Great mobile app
  • Lots of discounts
  • Comprehensive coverage, more than competitors

Cons

  • Some rates are higher than competitors
  • Not available in all 50 states

Esurance at a glance

2.4
Editorial score

Variety of coverage options

This category measures the overall quality of the product
2.4

Customizable rates and services

This category measures the overall quality of the product
2.4

Online experience and customer support

This category measures the overall quality of the product
2.4

Quote time

This category measures the overall quality of the product
2.4

Direct Insurer?

This category measures the overall quality of the product
2.4

Suitable for?

Esurance is a great home insurance option for everyone, but you’ll really gain a lot if you love to go mobile. That’s because Esurance has an awesome mobile app that lets you do everything faster and easier. You can make claims, check on your account status, and do more with the tap of your finger.

What Coverage Includes

Esurance offers comprehensive coverage of all of the important aspects of your home. Homeowners will have their entire property covered from damages. This includes any structural damage done to your house or any other buildings on your property. That might refer to a tool shed, a fence, or a gazebo that you have on your property.

Esurance home insurance policies also cover any personal belongings that you have in your home or outside of your home. There is a cap on the coverage of each item though, so check your policy for exact details. Finally, Esurance home insurance policies include liability coverage. This will pay for any expenses accrued if someone is injured on your property or claims you are responsible in some other way.

In the event that you find you need to vacate your home for renovations or repairs, Esurance will also cover any additional living expenses you have to pay out of pocket during this time. Most policies cover up to 12 months of additional living expenses on things like hotel rooms or rental units, laundry and dry cleaning bills, restaurant meals, pet boarding, storage facilities, sewer fees, mailing expenses, connection and setup fees for things like your cable or utilities, furniture purchases, and fees associated with other actions required because of the temporary move.

  • Structure of your home
  • Additional structures within your property boundaries
  • Personal belongings found within and outside of your home
  • Liability coverage
  • Additional living expenses

Esurance also goes deeper with its coverage than some other home insurance providers. For example, Esurance offers water backup coverage. This isn’t flood insurance. Rather, it covers any damages that happen from water coming from the ground up to your property. This can be up to $25,000 in coverage, a hefty sum that competitors don’t match. Esurance also has  fire department charges coverage that’ll cover the costs of fire department fees up to $5,500.

Standard home insurance policies cover damages that are caused by fire, lightning, windstorm, hurricanes, tornadoes, hail, explosions, riots, aircraft, vehicles, smoke, theft/vandalism, falling objects, weight of ice or snow, freezing of plumbing, heating, air conditioning, or other household pipes and systems. Esurance also makes things easier for homeowners by offering customizable home insurance policies. You can include or exclude certain items from your policy based on your needs and circumstances.

Additional Coverage

In addition to the standard coverage for homeowners, Esurance offers several add-ons or riders you can take out. These can be added to your policy on a case-by-case basis. For example, you may want to take out a larger insurance policy to cover your expensive computer equipment. Or you might want to extend the parameters of your coverage to include an area, item, or amount that is not included in your standard home insurance policy. Here’s a list of additional coverage items you can purchase through Esurance:

  • Building codes coverage: Covers additional expenses that come up from increases in legal fees or new requirements because of a new law that was passed
  • Increased building structure coverage: Increases your coverage by 40%
  • Identity theft coverage: Up to $10,000 coverage to help repair your name and credit after an identity theft incident
  • Fair rental income reimbursements: Covers any lost income from a rental unit after a claim up to 24 months
  • Home daycare coverage: Liability coverage for daycare services run out of your home
  • Extended premises: Covers additional units

Application Process

Signing up with Esurance takes just a few minutes, and you'll get a quote right away, which is a nice perk. The website is easy to use and offers neat tools like a coverage counselor that will help you figure out what type of coverage you need. You can complete the entire application process online or via the mobile app. Speaking of the mobile app, we have to say we were extremely impressed with this one. With Esurance’s mobile application, you can quickly make claims right from your phone. The system lets you upload photos of the damage, so you don’t have to wait for any appraiser to come. This means claims processing time is cut down significantly.

Esurance operates in 43 states, an impressive number.

Discounts

Esurance is one of the top home insurance providers because of the wide variety of discounts available from this service. Some of the ways you could save on your home insurance policy with Esurance include:

  • New home
  • DIY home inspection
  • Burglar alarm
  • Smoke detector
  • Water safety system
  • Claim-free
  • Storm shutter
  • Hail resistant roof
  • Smoke-free

Believe it or not, there are more. Check out the website for all discounts available.

How Safe Is It?

Esurance upholds the integrity of your privacy and personal information by adhering to strict security policies. It has technological, physical, and procedural safeguards in place to keep your information safe. 

What’s more, Esurance holds an A+ from A.M. Best, the highest rating possible from this reputable agency. A.M. Best ratings are given based on a company’s integrity, reputation for consistency, and reliability. So, an A+ from A.M. Best says a lot about Esurance.

Claims & Customer Support

The claims process is straightforward with Esurance. You can submit your claim online or over the phone, whichever is easier for you. Here are some of the documents and details you should have ready when submitting a claim with Esurance:

  • A detailed account of the damages sustained, including details of what happened (theft, lost items, flood, etc.), the value of the items being claimed, and any other relevant details about the incident
  • Any receipts you have for the damaged, lost, or stolen items or property
  • Any reports available, including police or medical

Esurance has a fairly fast processing time for most claims. You can have everything wrapped up in a matter of weeks from start to finish, which is fast for this industry. More complex claims will likely take longer to process, though.

In addition to filing your claim with Esurance, the company recommends contacting the policy in the event of vandalism, theft, burglary, etc.

Summary

Esurance makes home insurance easy for everyone. With fast online and mobile apps, you can get the process done quickly and painlessly. And while Esurance isn’t the cheapest home insurance provider, with all the discounts available, you are very likely to break even or possibly even come out on top. The coverage is extensive, and Esurance offers a wide range of additional coverage items as well. Working with Esurance is a breeze, so it’s not hard to recommend this company to homeowners across the country.

Sarah Badani
Written by
Sarah Badani
Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
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Brandon Mazyck Sr
2 years ago
Others say “NO,” They say “YES!”
My personal experience with Esurance an AllState affiliate. Well for about these last two years, they’ve been insurance agency for two vehicles, 1 I no longer possess. Their rates substantially fair and decent, great customer service, and are apart of great and well established business.
BR
Brian Ruthruff
4 years ago
I highly recommend esurance
I highly recommend esurance, they took great care of me.
Heartland
4 years ago
I know a thing or two
We've had to call on Esurance more than once, and our most recent accident involving a deer was further proof that this company cares about their customers. Within an hour a wrecker was picking up the car and a rental was provided with no questions or hassle. It took longer than expected to repair the damage and so the rental lasted almost 3 weeks. From drop off to pick it was no hassle, no paperwork, just friendly Esurance staff calling frequently to follow up on the work progress and to see if I needed anything. I could not be happier with an insurance company than I am with Esurance. Great rates and service like that. And at over 50 I've been with a few providers so I know a thing or two.
AH
Alicia Holcomb
3 years ago
Never again.
Esurance has limited options when rates dramatically increase. Their customer service could not completely explain how or why my bill went up $600 for the 6 month period I was quoted at my renewal and actually told me I would be better off switching to someone else. Additionally, in order to cancel within the 6 month period, they want to charge me a fee for early cancellation even though I've been a customer for 2 1/2 years and have never filed a claim. They suck you in with a decent rate but it goes downhill from there.
JN
Joseph Newman
5 years ago
Insurance company bought gap insurance…
Insurance company bought gap insurance #1 they never told me they only cover 25 percent of car #2 never told me they don't pay any equity brought from other car beware an do use there gap they don't pay
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