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Branch Insurance Review

Reviews 2,645

Branch Insurance

Excellent

Reviews 2,645

Ashlyn Jackson

May. 04, 2023

2 min read

Branch Insurance Summary

Having excellent home insurance is one aspect of home buying that you don’t want to overlook. Protecting your home against unexpected damages or risks should be a priority and having a home insurance lender that makes the process simple and affordable is invaluable. Branch insurance takes the guesswork out of the insurance process. With a quick quote process and customizable packages, Branch gives its customers control during each stage.

Pros

Fast and free quotes
Switch providers easily
Mobile app for 24/7 accessibility

Cons

Limited discounts available
Limited availability to certain states
No physical locations

Branch Insurance at a glance

8.4

Editorial score

Variety of coverage options

Covers most types of damage, loss, theft and personal property. Maximum payouts for personal property

8.0

Customizable rates and services

Customizable plans and rates

8.0

Online experience and customer support

Basic site with evening and weekend customer service available

6.0

Quote time

Under 2 minutes

10.0

Direct Insurer?

Yes, direct insurer

10.0

Best For?

While Branch insurance offers a wide array of coverage options for its customers, those who will benefit most from Branch’s services are those looking for savings and convenience. Branch gives its customers options on what coverage to add, when to bundle and an exceptional tool to easily switch providers. All of this can be done fast and free with the convenience of their online quote system that boasts providing a detailed quote with minimal information in as little as 30 seconds.

What Coverage Includes

Home insurance with Branch is fully customizable and easy to change from the comfort of your home. Once you’ve answered the quote questions, Branch gives you a detailed customization list that lets you add or take away different types of coverage. These include:

Incremental coverage
Personal property
Liability limit
Other structures limit
Additional living expenses
Water Backup
Guest medical limit
Deductibles for Wind and Hail
Deductibles for other perils

Additional Coverage

Branch also offers additional coverage, such as auto insurance, jewelry insurance and umbrella coverage. Branch lets you customize these policies as well and bundle more than one policy for added savings. Some of the additional coverage options for their auto policy include:

Limited liability (minimum, low, medium or high)
Bodily injury per person
Bodily injury per accident
Property damage
Uninsured motorist
Underinsured motorist

Application Process

The application process takes only a few minutes to fully complete and review. Customers can begin by applying for a quote which asks for your name and address. If the system requires more information it will prompt you with various questions pertaining to your home such as bathrooms, square footage, etc.

Once you’ve answered the on screen questions you will then be given the option to review your policies, it is here that all of the customization happens. You pick which coverage to include and how much. With options of just home or auto as single policies or bundling for more savings.

They also offer the pick a plan option which allows customers to choose between three coverage options: economy, standard and premium. Branch breaks down what each policy costs. The cost variation depends on your deductible, with the economy having the lowest charge but the highest deductible. You’re then given the option to purchase right from your portal.

Discounts

Branch insurance operates by selling direct, this allows them to keep costs low for all of its customers. To compliment their lower policy prices, Branch also offers additional discounts for bundling two or more policies. This can include their home, auto, renters or umbrella coverage policies.

In addition, customers that partake in Branch’s Pledge program can earn discounts of 1% up to 5% on their coverage for as long as they are both customers.

How Safe is it?

Backed by a top rating from the Better Business Bureau, Branch insurance has been an accredited business since 8/27/2019.

According to the company, it gathers information about its users, but allows them to opt-out and decline, if they choose to. This information will be typically shared with the following entities:

Businesses that conduct actuarial or other research studies
Claims adjusters involved in your claim process
Insurance carriers that play a role in our insurance transaction with you
Vendors and third-party service providers

Claims & Customer Support

Accidents happen, and when they do, filing a claim with your insurance needs to be simple. Branch insurance provides you with a personalized claims guide that is with you from the start. Filing a claim can happen one of three ways; using the Branch app, going online or calling Branch support (833-427-2624).

The claims process happens in four easy steps.

File your claim
Meet your personalized claims guise
Your claims guide guides you through the process
Once your claim is finalized your guide will inform you.

Customer support is available in one of two ways. You can access by phone, calling (833)-427-2624 Mon-Fri 9am to 7pm EST. Or you could do a live chat through their online website to receive assistance.

Summary

Customers who are looking for savings, and convenience will find that Branch insurance fits their needs and makes switching providers near seamless. With an easy to navigate online presence and a mobile app, Branch gives their customers control when it comes to getting the coverage they need.

Written by

Ashlyn Jackson

Ashlyn is a financial writer and civil engineer. She's on a mission to show others how to save and spend smarter through budgeting and good money habits. She also manages the blog dearyoungprofessional.com that focuses on personal finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some customers are saying about Branch Insurance

Excellent

•

Reviews 2,645

Excellent

89%

Great

Average

Poor

Bad

tara jones

7 days ago

Very informative and patient

mark harms

7 days ago

Customer comes first

Rick was organized and bent over backwards to ensure I knew what was going on and worked directly with my contractor to ensure I was taken care of and my home put back together.

kathie

8 days ago

I've never had a problem with Branch

I just had to put a claim in for Criminal Damage to Property...The Agent was extremely pleasant ..He totally explained every detail I needed to know. Just wish I could remember his name so I could give him a big thank you.. Way to go Branch !

diamond esquivel

9 days ago

Although this situation was stressful

Although this situation was stressful, Richard made it very easy. He was very professional and proficient. Richard always got back to me in a timely manner. I recommend Branch insurance to everyone.

jill chafetz

9 days ago

Kept us informed

Chris Willoughby kept track of the company’s progress — or lack of it — over several months. We knew that the investigation would happen. He explained how Branch calculated the cost of the roof. Once the company approved our claim, things moved quickly

brenda b.

10 days ago

Always very helpful!

carina consolo

14 days ago

claim resolution

Fast efficient claim resolution, friendly customer service

travis

14 days ago

Latoya is awesome

Latoya, period. Latoya was a shining light throughout this SIX month process. What was an incredibly inconvenient and frustrating experience for my wife and I was made better with every phone call we had with Latoya. She always made time to listen and then allocated effort to trying to solve the issue at had that day. And ultimately helped us get our home back. Thank you Latoya!

david ramirez

18 days ago

Excelente respuesta de parte de ustedes…

Excelente respuesta de parte de ustedes y el agente que atendió mi reclamo fue una persona amable en todo momento.

trey p

21 days ago

Casey was very helpful on my claim

Casey was very helpful and she took care of me throughout the claim process. She was promptly responding to my voice mail and email. Thank you so much, Casey Edwards.

rhonda ray

18 days ago

Be wear of an adjuster George Chong…

Branch its self is a good company had my auto with them for a few years and when I bought my house went with them and they beat all other companies.however if you have an auto accident watch out for a George Chong who i still think is a scammer he totaled my truck that my grandson was driving and basically called me a liar when i bought the truck the passenger side door and bed had damage but he said my grandson done it NO HE DID NOT i took it some where else 500. And truck is fix and the place said the guy had no business totaling it I don't because the passenger side was wrecked when I bought it and he is trying to say it wasn't and there you believe a liear

b. drake

22 days ago

Chris was very professional

Chris was very professional. He listened and put in a lot of work to get my claim resolved. He did an awesome job!

abdul khan

22 days ago

Latoya Massey

My property claim was complex because of extensive damage to property. Claim Adjuster Latoya Massey worked patiently throughout this process spanning over four months. Thanks Latoya

karen fields

22 days ago

Very good customer service

pam

23 days ago

I just talked with Devon Brooke and she…

I just talked with Devon Brooke and she helped me with my car insurance. She was so helpful and found me a better rate. Devon said if I needed any help, please contact her.

gary bernd

7 days ago

Locked in with no mercy

My insurance increase over 25% and I've never filed a claim for my home. I understand things are more expensive but this is absolutely ridiculous! Shortly after my homeowners insurance increased 25% I receive notification that my auto insurance has doubled, Unbelievable! Good bye Branch!

tom tennant

a month ago

my claim for hail…

I initially reported my claim for hail damage around August 10th. I got a call on August 11th which I returned. I was told I'd hear from a field adjuster ASAP and since then nothing. No adjuster and no reply to my repeated attempts to reach the claims contacts. It's 3 weeks later. Worst service we have ever received. Not acceptable.

jeremy

a month ago

Rick was an amazing help throughout…

Rick was an amazing help throughout every part of our claim. He was reassuring and listened to our problem. Honestly, one of the best interactions I have had. Thanks again!

bonnie mayers

a month ago

Our Insurance agent

Our Insurance agent, Richard Hoftiezer, was awesome. Friendly, professional & very personable. He was able to give us honest, unbiased guidance. Although we had a 2hr time difference, Rick was always easy to contact & returned calls quickly.

jonathan zivoder

a month ago

Could not ask for a better experience

Rick, the agent I worked with, was very prompt on calling me the day I made my claim. He was very kind, informative, and direct to the point in what my next steps were. We were able to resolve my claim in one day, incredible. The electronic features of submitting claims and files is very convenient, and everything was very simple. Thank you Rick, and Branch, for a positive and reassuring insurance experience, in the wake of being up all night through a disaster.

paula corpus

a month ago

I needed Home and Renters Insurance and…

I needed Home and Renters Insurance and like most things, was ready for a long process of providing information and responding to a million questions. I had Devon helping me and she made it so easy to obtain both insurance policies. She even helped with my Auto. She was great at getting me insured without the hassle. Thank you so much! Devon's customer service was amazing and helpful.

catherine

a month ago

Branch makes the unexpected an easy and professional experience

Casey Edwards has been professional, patient and informative. I am so happy that I made the switch to CIG that led to my policy being with Branch. Everyone who has helped me has made the process to dealing with the unexpected easy.

dmitri

a month ago

Rick was very professional

Rick was very professional, helpful, transparent, and timely with updates.

john

a month ago

Ricardo has been perfect

nadine deodatt

a month ago

Claim process was easier than I anticipated!

Casey was very helpful with my claim and always available when I had questions. The process was quick and painless! Thank you so much for your help!

abby faumuina

a month ago

Casey was super kind and easy to work…

Casey was super kind and easy to work with.

blanca salinas

a month ago

Branch claims to be a force for…overlooking lies made on insurance claims despite proof. They are okay with talking on the phone, hitting vehicles and lying to the insurance.

Branch claims to be a force for "communal good" harnessing the power of community, "getting each other's back." Not true. They care about not paying what is right. That is not communal good. No integrity. No standards. Even though a client lies on the insurance claim about being on the phone while striking another vehicle, they are okay with that lie, but will believe the other lie that the parked vehicle backed into them. Pictures, video, and confession (multiple times) of driver admitting she was on phone and would not lie about what happened, and Branch will only offer 50% coverage. A company that is okay with some lies, but will believe other lies as long as the insurance company does not have to pay. Unethical. Clear proof of their policy holder lying, but they will believe the other lie about running into a parked vehicle in a school event parking lot. They are okay with their drivers talking on the phone in school zones and lying. Poor communication. They say they will get in touch, and then they don't follow through. Be prepared to hound them and chase them, they won't contact you.

devin derrick

a month ago

I was with Allstate for 8 years and…

I was with Allstate for 8 years and recently made the switch to Branch. Since I’ve been with y’all I have been more than happy with not only your rates but people like Richard(Rick) who was easy to communicate with, was straight up and completely honest from the start. He was super helpful and answered all of my questions, an all around great person to deal with and talk to. Interacting with Rick alone has made me love Branch even more and I appreciate him for all he did. Top notch service! A+++

judith watson

a month ago

Ricardo Orquiz assessment as claim Adjuster

Ricardo Orquiz is very knowledgeable and efficient in dealing with explaining the claim process, setting up the appointments and enabling the customer to have a east and stress free process.

eliud hernandez

a month ago

Very awsome communication I’m glad he…

Very awsome communication I’m glad he understand me.

gary d.

a month ago

Disappointed

I filed a claim just under two months ago for hail damage. An adjuster came out fairly quick to assess everything, never got a single call from anyone after that. I have escalated the claim to supervisors on three occasions and never got a single call back. Today they assigned the claim to another adjuster, they called me and said that the initial adjuster didn't add any pictures or mention anything about the damage to my siding. Instead of telling me that they will get everything figured out and get back to me for once, they felt it necessary to let me know that roofing companies are not honest about damages, I let her know that I did go on my roof and saw the damage, and that every house in my neighborhood has had their roof replaced already from the same storm. I recommend that these employees only concerns themselves with their job, and providing the customer service that I pay for. I also would note that two-way communication goes a long way with customers, if you say that I will get a call within 48 hours, please call within that time. I'm very disappointed in the experience I have had with Branch.

kim gallegos

a month ago

Exceptional service

Branch has been great to work with. They have great staff and great communication with the clinet. My claim went smoothly and it was very helpful with Richard Hoftiezer.

michelle hill

a month ago

Chris was absolutely wonderful!!

Chris was absolutely wonderful, helping us through the whole entire process even though we had a Lot of issues with the contractors and work not being done complete. We're on time, he was very supportive and never made us feel like we were in a convenience with the process of everything.

ben paige

2 months ago

Claim from water leak

We had a leak in our house and our claim with Branch was handled very well. Our adjuster Chris was very fast and efficient with his approvals. This was a huge deal for us since we had a baby coming soon. Branch and Chris did everything they said they were going to do, were pleasant to deal with, and made this challenging situation as good as it could have been.

debra stephens

a month ago

Everything went wrong in January they…

Everything went wrong in January they deducted 755.00 for auto insurance. In June they deducted another 2743.00 and called this auto ins. We thought it was for our homeowners. We had a claim for some shingle repair so we called Branch who quickly informed us that the 3500.00 that they took in less than 3 months was for auto only. We are both retired have perfect driving records and excellent credit and we drive less than a 100 mile a month. After long hours on the phone with these people we gave up and canceled all our policies with them. But wait that's not all on July 31st we received a letter telling us who would be our adjuster on the claim placed on July 24th and looked forward to meeting with us. Please stay away from Branch they forgot to teach their adjusters to lie to any client with a claim.Well today we got a letter from Branch stating we were covered at the time of the incident but now it has lapsed since we canceled our policy and they are no longer responsible.

oles mironyuk

2 months ago

By far the worst insurance experience we’ve ever had.

By far, the worst insurance company we’ve ever worked with. We ended up switching insurance companies due to the exorbitantly high premiums, and have now been waiting over 3 months for our refund check. The customer service is very difficult to deal with. Want to speak to a supervisor? They flat out refuse to talk to you. We had multiple policies with branch and have now transferred all of them to another carrier. Do yourself a favor and show elsewhere.

salma shafique

2 months ago

Very satisfying service

Very satisfying service. Customer service was great, answered all my questions and resolved. Thank you Christin

jacki barnett

2 months ago

Review of accident

Ricardo was very pleasant and very thorough. He answered all my questions and provided me with next steps and where my vehicle would be taken.

zac petereit

2 months ago

Most incompetent insurance I’ve ever…

Most incompetent insurance I’ve ever dealt with

lucia

2 months ago

Christopher was very receptive and…

Christopher was very receptive and checked in regularly on the status of the work needed. He also settled the job quickly.

pt bacigalupo

2 months ago

Very enlightening & pleasant experience!

Candace politely took my initial call last Saturday & ever since then, (3-4 additional phone conversations) has been extremely helpful in explaining both the home & auto policies in addition to satisfactorily answering all my questions. She is a true professional, who represents Branch extremely well!

jeffrey punske

2 months ago

Rick has been extremely helpful and…

Rick has been extremely helpful and straightforward. I was stressed and he helped manage the claim smoothly.

leon howard

2 months ago

Great Experience With My Claims Resolution Specialist

As a customer of the Branch insurance.. I admit I had some reservations before leaving State farm after 20 years.. But the Branch company insurance company now insures my home and all four of our vehicles plus our golf cart.. I have found it to be an excellent company at this point.. I have had to deal with several associates in the claim at the Branch company . All of which have been total professionals and showed real concern about my concerns and needs. I live in Western Kentucky which is known to some as a small part of tornado alley, Well bad weather cause us to need to process a claim.. My Property Claims Specialist team assigned to my claim Ms Edna Vindicia and Ms Tiffany Corrigan has been there doing the investigation of my damages and making me aware of the process and decisions that were made on my claim. While working with my team Edna mother became sick and she had to return to her side I pray for her help.. But a particular claims Resolution Specialist on my my team at Branch who kept the claim process on time and moving ahead who really stands out is Tiffany Corrigan , now in the last stages of our claim she's has been there to explain to me when needed talk to me and show us the way to make it seamless and to make me feel someone cares at Breach company , which makes me want to remain a valued customer. I thank you Tiffany Corrigan I thank Branch for having excellent claim resolution specialist like you. Sincerely Leon and ILena Howard .

alex

2 months ago

This company used to be outstanding

This company used to be outstanding, but as of lately they've made a lot of changes which causes a lot of problems. Customers get texts/emails IMMEDIATELY after a missed payment saying that they "No longer have insurance" which isn't true. But since the customers already received the threatening message, some of them switch and cancel the policy because the way the messages are worded. A policy wont be canceled the second a payment doesn't go through. Also they're rates in Texas now are beyond ridiculous, they're losing business hand over fist.

denise

2 months ago

Claim process

The claim process was easy. My representative, Christopher Willoughby, was so understanding and informative. Continue to serve your customers and do what is right and fair and you will have happy customers.

peggy pollock

2 months ago

Exceptional service and response

Branch was exceptionally responsive with our claim. I have heard from others with other insurance companies that wait months for resolution. Branch was compassionate yet very professional. I would recommend Branch in a heartbeat. They were amazing. Every person I had contact with was professional and kind.

bonita applebomb

2 months ago

My name is Seketha Jones and I had the…

My name is Seketha Jones and I had the pleasure of meeting Ricardo Qrquiz today about the motet vehicle accident I was recently involved. Mr. Qrquiz was polite and very professional but with a very caring tone and treated me with respect and dignity. The process was made very simple with details he provided with the questions I had and with patience and provision on the process. Mr. Qrquiz is a great example of what customer service looks like in these trying times in the team player role he is untrusted by. I thank God that I have Mr. Qrquiz working on my behalf and lucky he is a valuable member of the Branch Team. Thankfully Seketha Jones

chi-cheng lin

2 months ago

Tiffany called and explained the…

Tiffany called and explained the decision. Very professional and pleasant experience.

donna wilkins

2 months ago

Ricardo was extremely helpful and kind

Ricardo was extremely helpful and kind.

ai-fang ma

3 months ago

Tiffany Corrigan

Tiffany Corrigan, Property Claims Specialist, processed our hail damage claim with her professional and nice services. She answered my questions very clearly and in detail by phone and email. She did a great job! Thank you, Tiffany.

steven ganz

3 months ago

Excellent service, called when they…

Excellent service and called when they said, better proxes

richard cobos

3 months ago

The professional branch employees I…

The professional branch employees I have spoken to for the accident and all very knowledgeable

tracy morgan mcneill

3 months ago

Dropped Like a Hot Potato!

We have only been with Branch a short while and filed a couple claims and they dropped us. I was with USAA for over 25 years and was never dropped for filing a claim. I will be going back.

rich bax

3 months ago

Good customer service - large renewal increases

This is a tough one. Even though I did not receive the answer I would like regarding my auto premium increase (50% after 6 months and an additional 100% after 12, no tickets or claims), customer service was fast, professional, and clear. The original rates were great and my property insurance actually went down after 12 months. Unfortunately the large auto increases priced me out of the "community".

kai mars

3 months ago

Warning!! Warning!!

Just a few words.....not enough money and not enough employees to take care of members. Branch fired over 200 employees over the weekend to be able to pay claims and keep the company afloat. Shame on them! Go woke, go broke!! Just read the following news report: Massive lay-offs at Branch- read the news Branch ends 2022 with 143.3% loss ratio- read the news

mohamad ali

4 months ago

Tiffany was very helpful and she…

Tiffany was very helpful and she answered all my questions thank you

samie khan

4 months ago

Chris has been very professional and knowledgeable

Chris has been very professional, stayed on top of the issues including getting the paperwork done efficiently, has been very through and knowledgeable. He was tasked to work on one of my contractor to fix the issue and he has been consistently updating me. I am very please about his service

anna asagba

4 months ago

Very helpful and welcoming!

tina howard

4 months ago

Worst claims experience ever

Worst claims experience ever. It has been weeks since the disposition of my auto was decided, they received my car title, picked up my car from the body shop and I have yet to receive a check. I call the claims adjuster, voice mail is full so I can't leave a message. I call the customer service line and all they can do is escalate me to a task queue for a manager to return my call. I've done this twice and I never receive a call.

daisy star

4 months ago

I was in an accident while covered thru…

I was in an accident while covered thru Branch which i wasnt liable for and Branch capitalized on this they wanted possesion my car (to sell for parts i found out later) the day after the accident instead of the other persons insurance handling everything. I soon found out that Branch doubled my insurance rate due to the accident that they knew was not my fault. So I had to continue to pay payments for a totaled car until Branch offered less than payoff (they gave out money first for the car and got reimbursed from the liable insurance probably made money there too) so I had to come out of pocket to get another vehicle before that happened as well. Branch is making money off of accidents that people have one way or another at your expense even if your not liable. Believe me I left

4 months ago

I've had Branch for 2 years

I've had Branch for 2 years. Their home owners insurance was great. I recommended them to all. I understand inflation, however my home owners ins. increased approx $1100 yr, no claims and my auto insurance increased approx. $57 a month no claims or accidents in over 15+ years. Like the company, but need to check for more discounts.

david hoskins

4 months ago

Very smooth process

Very smooth process. Very supportive and helpful.

stephanie lyons

4 months ago

Super friendly and easy to set up!

alem samadi

4 months ago

I have been a customer of Branch…

I have been a customer of Branch Insurance Company for a year. My car had an accident. The person in front of me was at fault for the accident, but Branch Company was a weak company and could not defend its customer. It has been a month since my car accident and the insurance company has not come to repair my car. I have a contract at the moment. It is a very inadequate company. I ask all my friends not to be deceived by this company. I will also cancel my contract with this company.

mario tambara

4 months ago

I am new with Branch and so far my…

I am new with Branch and so far my experience is not very pleasant. They made me renew my roof when the other insurance told me my roof should be fine for 5 years so I paid for a new roof new handrail and now one day later they asked my for my car Insurance card and every day is something new nobody told me about this paper when I signed the documents the way that Branch work is not pleasant for me or my family .

mark

4 months ago

Great service!!

Fast responses to questions, supplement requests, and payment information. very professional and friendly! thanks especially to Brianna Wright, who handled this claim flawlessly. Those of us in the body shop world need more representatives like Brianna-our lives would be so much easier. Thank you very much!

rachel phillips

4 months ago

Compassionate and thoughtful employees

Everyone we have interacted with during the course of this claim has been exceptionally polite, compassionate, understanding, and thoughtful. Communication was quick and easy, and the process moved quickly.

jordan carr

4 months ago

Love them!

They were so helpful and never bothered when I had a lot of questions or requests which meant a lot to me since I was in a pretty bad situation with my car being stolen. I felt like they had my back the whole time though. I’m very grateful!!

nicholas b

4 months ago

Thank you Kristie Haye for helping me…

Thank you Kristie Haye for helping me and my brother with his insurance. Kristie's patience and understanding is what set her apart from the average call. She was willing to take all the time we needed to understand what to expect and didn't rush.

4 months ago

Amazing customer service!

Amazing customer service! My car flooded in a heavy rainstorm yesterday and I submitted a claim. An adjuster called me a few hours after I submitted my claim and set up to get my car towed in less than 24 hours.

andrew duke

4 months ago

Nancy Rivera is my adjuster for my auto…

Nancy Rivera is my adjuster for my auto claim. She has been very helpful. Explain things to me when I didn’t quite understand how they work. Really made me feel at ease during these troubling times for my family. I definitely recommend Branch Insurance.

safia bibi

4 months ago

Excellent experience working with…

Excellent experience working with Tiffany Corrigan, I found her very professional.

alexandria johnson

4 months ago

Don’t trust branch when it comes down…

Don’t trust branch when it comes down to renew your policy it’s gonna jump a couple hundred dollars that’s what they tried doing to me and they couldn’t even explain why they suck big time

kevin morrow

4 months ago

Poor customer service

I had an open claim sent January and it is now May and my claim hasn’t been processed or resolved yet. No one at Branch cares about the customer especially Charles Jackson and his boss. They don’t believe on putting original parts back on your car.

belinda lovins

5 months ago

Alexandria Dellafera was very pleasant to work with!

Alexzandra was very pleasant to speak with today and saved me money on my Insurance. Thank you!

meinhei

5 months ago

Customer Service are great 😊

The process was quick and Christine is awesome. She makes everything easy and up to date. Recommended!

angela stewart

5 months ago

It was so easy

It was so easy. Alexandra made it a nice experience

charlie

5 months ago

Outstanding Service

Chris Willoughby was outstanding. He was personable while being professional at the same time. Chris explain the claims process as a whole and made the experience effortless.

demetrius davis

5 months ago

Customer care services excepted I like…

Customer care services excepted I like low reasonable price rate

bernadette appiah

5 months ago

One of the best insurance companies I…

One of the best insurance companies I ever worked with, and very patient and professional. I will definitely recommend them to anyone who needs insurance. thank you branch!

terry roff

5 months ago

Profit! Profit! Profit!

Extremely unhappy with Branch. I have been a customer with my homeowner's and auto insurance for 2 years. With no claims, my auto insurance premium jumped $2000/year. Drive carefully and decreased the amount we drive and still are punished with higher premiums.

king

5 months ago

Great Insurance company!

I Never know Branch Insurance until our mortgage company recommends them. We choose Branch Insurance for our house and car, because of their Detailed explain of the program, and the better rate for sure. I with my wife start to love Branch Insurance when our car has been hit by the other driver, which his insurance company cover everything since the other driver’s full responsibility for the accident. In the meanwhile, Branch staff follow with us for the claim of each step in great patience and attitude, and we feel taken care very more than expected. We also get free inspection on my house for estimated repair, but fortunately nothing serious for the roof. We will follow Branch as our primer insurance and appreciate for the help from Branch.

carol

5 months ago

Jamie Black is the best insurance agent…

Jamie Black is the best insurance agent that I have talked to researching for a new company. She has explained everything complete and made sure I have understood everything. After looking at several companies and speaking with different agents, it has been a pleasure talking to an agent with good knowledge.

roger

5 months ago

Justin was very friendly and helpful

Justin was very friendly and helpful. Enjoyed visiting with him.

paula crayton

5 months ago

Service was great

martin

5 months ago

Thank you so much to Karly Gray

I just want to say thank you so much to Karly Gray for helping me with all my questions and offering me more options on a professional way to have easy access to my accounts.

derek & alex henry

5 months ago

Alexandria was super knowledgeable and…

Alexandria was super knowledgeable and pleasant to work with.

jo gilliland

5 months ago

Jamie Black was extremely helpful in…

Jamie Black was extremely helpful in that she explained every thing in detail and answered all my questions.

don krueger

5 months ago

Auto accident

We are in our second year with Branch with out any claims until now. Prior to this claim every contact regarding any coverage, change, questions, etc have been exceptional, profesional and very kind. This is way above average. The claim was a total loss of vehicle and our claim was approved by the end of the second day, and we received full payment within a few days. According to acquaintances of ours, this is unheard of in the insurance industry with other companies. My wife and I definitely give Branch a triple A, and appreciate this company and their noticeable interest in solving this claim. We are excited to tell, and have been, telling our friends and acquaintances about Branch

scott kopfstein

5 months ago

kelly hickman

Kelly was so helpful and spent a lot of time explaining in detail of how everything worked. She was just a great person, recommend her to anyone.

anna maddox

5 months ago

Great experience!

All of our questions were answered. Justin was very knowledgeable about both the homeowners and car insurance. We were not rushed and felt comfortable talking to him. I would recommend him to anyone looking for insurance.

zachary kelley

5 months ago

Casey has been very polite and easy to…

Casey has been very polite and easy to work with.

chetan patel

5 months ago

Having an agent like James Duncan

Having an agent like James Duncan made the process simple. James was exceptionally professional and precise in every action that was required for both us and Branch. He kept us up to date every chance he got and was prompt on all responses to our questions, concerns and needs. Thank you James for being there for us!

robert mueller

5 months ago

Dan made everything really easy to…

Dan made everything really easy to switch over my home, Auto and boat insurance.

dr fire

5 months ago

Awesome customer service!

Awesome customer service!! She really cared if I was ok after my accident. Took all the stress off my situation and helped me relax during trying situation. Thank you

mariah hamilton

5 months ago

He was great building rapport and…

He was great building rapport and persistent. He was a pleasure to work with.

m. ramirez

5 months ago

Jordan was so helpful and honest

Jordan was so helpful and honest. I will recommend Branch Insurance and Jordan to my family and friends.

leo hollcroft

5 months ago

Great Profesional service

marion cole turner

5 months ago

Alexandra was very very pleasant and…

Alexandra was very very pleasant and she gave me a decent price for my auto and ish insurance definitely less than what I was payand she explained everything in. Detail told me so it was a nice it was a nice experience thank you Alexandra

anne wells

5 months ago

Team Work

The agent handling my new policy was knowledgeable about my needs and cooperated fully with my mortgage company. I think I will be very pleased with this insurance company.

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