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Assurance Review

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Reviews 857

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Michael Graw
Michael Graw
May. 31, 20214 min read

Assurance IQ, Inc. summary

Assurance is an online-only home insurer that harnesses the power of technology to help you get a policy that’s right for you. The platform runs an AI-powered algorithm that uses data about you and your home to deliver customized quotes. You can also get help choosing a policy thanks to free one-on-one consultation with insurance professionals. The entire process takes place online, which makes it easier to get a policy right away.

Pros

  • Get one-on-one help with choosing a policy
  • 24/7 customer service

Cons

  • Must apply for a quote to get pricing
  • Online application not available in all states

Suitable For?

Assurance is a home insurer could be right for you  if you want to apply online and get a policy for a home right away. In most states, you can get insurance quotes online in minutes and complete the purchase process without leaving the Assurance website. The company notes that it’s typically possible to get covered in less than 24 hours. 

The company can also be a good choice if you need some help figuring out what policy is right for your home. Assurance offers free, unlimited access to insurance consultants when applying for a quote.

Assurance also offers savings if you bundle multiple types of insurance. So, you may be able to save money with this provider if you purchase a car or health insurance policy along with your home insurance policy.

Assurance IQ, Inc. Assurance IQ, Inc. View Rates

What Coverage Includes

Assurance offers a single home insurance plan that’s designed to cover all aspects of your home. The policy covers most damage to your property, liability protection, and temporary living expenses. Note that Assurance doesn’t provide much detail about exactly what’s included in it’s policy until you request a quote for your state.

  • Property damage
  • Temporary living expenses
  • Liability protection

Additional Coverage

Assurance offers additional coverage for your property and belongings in some states. Pricing for add-ons is by quote only. You’ll also need to speak with an insurance agent to get the appropriate rider for your insurance policy.

Application Process

Assurance is an online-first insurer that leverages technology to match you with a home insurance policy. The company has an in-house AI-powered algorithm that generates quotes based on data. The platform uses basic information about you, such as your age and credit score, as well as publicly available information about your home in order to offer policy options.

All you have to do is answer a few questions online about your address and credit score, and Assurance will generate a quote from that. If you’re happy with the quote, you can complete the process online - unlike other insurance providers, Assurance doesn’t force you to talk with an insurance agent. 

That said, if you do want help determining what policy you need, Assurance offers it. You can call anytime to request a one-on-one consultation with an insurance agent and get advice about your home insurance quotes. 

Once you’ve submitted the questionnaire, Assurance will display quotes for your policy options instantly. In many states, you can purchase online without having to talk to an agent. You can also call to find out more about your different quote options from an insurance consultant.

One thing to note is that online applications are not yet available in some states. If this is the case in your state, you will have to call an Assurance insurance agent in order to get a quote and purchase home insurance.

Discounts

Assurance offers a discount of up to 20% when you bundle your home insurance policy with an auto insurance policy. The exact discount will vary based on the auto policy you choose.

How Safe is it?

Assurance has an A+ rating from the Better Business Bureau. In addition, the company is a subsidiary of Prudential, one of the largest asset management firms in the US.

Assurance is transparent about what data it collects from you and why it needs that information. The website is secured with antivirus software and SSL encryption to keep your data safe.

Customer support

Assurance provides 24/7 customer support by phone and email. We found the company’s insurance agents to be very knowledgeable about the policies, although they couldn’t offer much detail on how the AI algorithm weighs different factors when generating quotes.

The company website doesn’t offer additional information about home insurance but it does include an FAQs section.

Phone: 844-334-1948

Email: contactus@assurance.com

Summary

Assurance is an online home insurance provider that takes the complexity out of getting a home insurance policy. The platform uses an AI algorithm that considers publicly available information about your home to deliver customized policy options. You can buy online in minutes without having to go through an insurance agent. If you’re not sure what you need, Assurance offers 24/7 customer support and free one-on-one consultations with insurance agents to ensure you’re getting the right quote for you. 

Assurance IQ, Inc. Assurance IQ, Inc. View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Robin L Dew
    Dec 01, 2022
    Gay was very kind and very…

    Gay was very kind and very knowledgeable. She was very understanding. She listened to what my needs were and what I wanted. She found me a policy that I could afford on a fixed income.

    ...

  • author
    Thomas
    2 days ago
    Veive no idea what trust pilot is or does . And I'm sick of false hope , building others up for failure.

    Very helpful. Informative. Looks like 2023 is gonna be a good positive year Staff is kind and help. Much appreciation!

    ...

  • author
    customer
    Nov 23, 2022
    Cameron DeRose-Barden is an exceptional…

    Cameron DeRose-Barden is an exceptional agent, and answered all of my questions thoroughly.

    ...

  • author
    Tabby
    Nov 21, 2022
    My agent Shawn Long

    My agent Shawn Long, was amazing and fun to talk with. 💯

    ...

  • author
    Jenna M Montes-Machorro
    Nov 18, 2022
    Respect and very helpful when explaining things to me that I was able to understand

    My agent was very helpful in explaining everything to me and was very respectful as well

    ...

  • author
    LINDA WIEBE
    Nov 17, 2022
    Up lifting.

    Shawn Long was very informative. He searched for a plan to fit my budget. He was kind and lighthearted, which is something we need more of. He found a policy that will work for me.

    ...

  • author
    customer
    Nov 15, 2022
    Cameron was very polite courteous and…

    Cameron was very polite courteous and knowledgeable

    ...

  • author
    Don Leaman
    Nov 10, 2022
    Shawn Long walked me through coverages

    Shawn Long walked me through coverages, costs and options. Very helpful and very thorough.

    ...

  • author
    customer
    Nov 03, 2022
    Nice good people

    Nice good people

    ...

  • author
    Velma Maguire stomer
    Oct 13, 2022
    Outstanding

    Dimitri was extremely patient, pleasant and simply put outstanding!!

    ...

  • author
    Tammy Harris-Lodrago client
    Sep 13, 2022
    Tim was amazing

    Tim was amazing! He was kind, friendly and walked me through the process without taking a ton of time. Highly recommend!

    ...

  • author
    Debra Perkins
    Sep 09, 2022
    Gay was very helpful during this time

    Gay was very helpful during this time. I needed insurance and she explained everything so I could understand.

    ...

  • author
    Charles W. Ross,Jr
    Aug 30, 2022
    Agent was excellent giving me…

    Agent was excellent giving me information on my policy. Very pleasant and answered all my questions. Very happy to be associated with this agent.

    ...

  • author
    Malinda
    Aug 28, 2022
    Gay Glen was wonderful to work with and…

    Gay Glen was wonderful to work with and very knowledgeable! She helped me through the entire process. I would recommend her to everyone!

    ...

  • author
    Dennis L Hancock
    Aug 23, 2022
    easy to deal with

    very informative not pushy,very easy to deal with

    ...

  • author
    Dennis Little client
    Aug 17, 2022
    Tim was very knowledgeable about my…

    Tim was very knowledgeable about my insurance needs I was asking about. It was a pleasure to work with him

    ...

  • author
    Shannon Kay
    Aug 17, 2022
    Gay Glenn is absolutely fabulous

    Gay Glenn is absolutely fabulous. She was kind, patient, and so helpful. I enjoyed our conversation so much I was almost sad to get off the phone with her. I really appreciate her time and kindness.

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  • author
    customer
    Aug 10, 2022
    This was probably the easiest thing to…

    This was probably the easiest thing to do. My agent Gay Glenn was phenomenal with helping me to understand what I am purchasing. And the application process is simple. Highly recommend Prudential.

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  • author
    Tamie Cyrus
    Jul 24, 2022
    You gave me quick and easy results!!

    You gave me quick and easy results!!! Thank you!!!!

    ...

  • author
    Shannon Bailey-Johnson Client
    Jul 20, 2022
    Tim Aherns was awesome!

    Tim Aherns was awesome. Connected with me as someone who understands my needs and helped me through the long process. Excited that I will be working with him for many years. Thank you Tim!!!!!

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  • author
    Joan Randazzo
    Jun 28, 2022
    Great Dr

    Great Dr. And PA's

    ...

  • author
    jNeOdAwN
    Jun 27, 2022
    Amazing service

    Amazing service. I was doing a search online for life insurance and was quickly connected to a live professional broker. She was able to collect some info, do a vast search for me & get me an approval on a solid policy w/ Prudential. She also answered several of the questions that I had and helped me understand the different types of coverages. I've since referred her to some friends who were super content w/ her professionalism and their policies as well. Highly recommend.

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  • author
    customer
    Jun 27, 2022
    Gay Glenn was very helpful and made the…

    Gay Glenn was very helpful and made the process very easy.

    ...

  • author
    Loretta Starks
    Jun 23, 2022
    Loving Jesus

    Loving Jesus

    ...

  • author
    Frederick Frazier
    Jun 17, 2022
    You did not get any answers to me so…

    You did not get any answers to me so it's not Good at all it seems like you're just looking for people's information for your own needs

    ...

  • author
    Christine Navarro
    Jun 13, 2022
    Excellent feed back

    Excellent feed back. Quick answers if needed

    ...

  • author
    JANE RYAN
    Jun 13, 2022
    I was not able to find my own PCP…

    I was not able to find my own PCP however I have hopes of being able to sign up.

    ...

  • author
    Tabatha Striggles
    Jun 07, 2022
    Miss gay Glenn very nice and helpful…

    Miss gay Glenn very nice and helpful courteous extremely thanks to her

    ...

  • author
    judith woodruff
    Jun 02, 2022
    I'm just filling out the application

    I'm just filling out the application. I haven't talked with anyone yet. I'm hoping that I qualify for this. Sounds like a great deal.

    ...

  • author
    Clara Evans
    May 27, 2022
    Dr. Elder

    Dr. Elder is favorite Dr.. He is always polite and caring. I don't want to see any other doctor. Clara Evans

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  • author
    Allison Banks
    May 26, 2022
    Thanks Tim for being patient and…

    Thanks Tim for being patient and working with me through this process you are very patient and good at what you do Assurance should be proud to have you on their team.you was polite and very helpful and informative about the insurance your company carries. Thank you Tim for calling back helping me make a life time decision for me and my children.

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  • author
    Linda Haddock
    May 23, 2022
    LindaHaddock It was a good experience and I would do…

    It was a good experience and I would do this any time

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  • author
    J worth
    May 21, 2022
    I asked y'all answered.....y'all asked…

    I asked y'all answered.....y'all asked I learned. Got the coverages I was looking for with an affordable payment. I'm no spring chicken but rates for my budget. Thank you

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  • author
    Alexis Teague
    Apr 29, 2022
    AVOID Assurance. It's a scam

    So this company apparently gets at least half of their leads from things like ads for entries (where you have to complete a quote to get the entries) because I vaguely remember going halfway through one before I realized it was bogus. This was MONTHS ago. I just got a call from a woman named Erika, who I've already spoken to, and rejected TWICE in the past 2 weeks, and I was TRYING to explain I have a combo home and auto through a different carrier already and was only paying $60/month with them. Before I could even FINISH she hung up on me. Again. Don't even try with these people. They're marked as spam anyways.

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  • author
    Alivn Higginbottom
    Apr 27, 2022
    Good

    It's good help for elderly people I thank God for them for I know not what I would do

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  • author
    Stephanie Brown
    Apr 25, 2022
    Wonderful

    It was great a

    ...

  • author
    Lydia Lucas
    Apr 22, 2022
    I was saying if you contact my…pharmacist at Giant eagle on Green garden road in aliquippa Pennsylvania 15001 they can give you all the information you need about my medication and my doctors thank yo

    I was saying if you contact my pharmacist at Giant eagle in aliquippa Pennsylvania 15001 they have a list of all my medications and what doctor will out what I cannot tell you that but they will they have all the information that you need about my health and about I'm feeling and my eyesight is real bad I have cataracts in my eyes so I really is putting down what I can see so I like to thank you for being patient with me but I want need to know if I qualify I want to qualify but if I can't if I don't I understand thank you anyway God bless you and stay healthy

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  • author
    Virgenmina Santell
    Apr 21, 2022
    La poca atención no me ayudan como yo…

    La poca atención no me ayudan como yo desearía tengo muchas problemas de salud, gracias

    ...

  • author
    Milton Harris
    Apr 19, 2022
    I was being treated for grout,but had…

    I was being treated for grout,but had slow blood circulation.end up losing my leg.

    ...

  • author
    Oliberto Velazquez
    Apr 19, 2022
    Me estoy agradesido por esta alluda..mi…

    Me estoy agradesido por esta alluda..mi nonbre oliberto elazquez

    ...

  • author
    customerCARLOS A MARTINEZ
    Apr 18, 2022
    GREAT SERVICE

    THE SERVICE AGENT WAS VERY PROFESSIONAL, COURTEOUS, UNDERSTANDING AND PATIENT. SHE GAVE ME ALL THE INFORMATION I NEEDED TO CHOOSE THE RIGHT COVERAGE.

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  • author
    Ron Toye
    Apr 12, 2022
    I was harassed by this company after…

    I was harassed by this company after explaining to 5 different people that I was not the person they were looking for and to put my number on the do not call list. I am filing a complaint with FCC today and the BBB. I had no less than 30 calls to my phone in 1 day. Absolutely ridiculous. Do not use this company for anything they do.

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  • author
    Geneva Croom
    Mar 31, 2022
    Everything was good 👍

    Everything was good 👍

    ...

  • author
    Darneta Winstead
    Mar 31, 2022
    Don't have a experience with that I…

    Don't have a experience with that I just wanted to check on it to see if I can get it to.

    ...

  • author
    customer
    Mar 27, 2022
    Tim was a pleasuretoo work with

    Tim was a pleasure.too work with. Made it easy and a pleasure too talk too.

    ...

  • author
    Nina Sheppard
    Mar 23, 2022
    Gay was so enjoyable about how he…

    Gay was so enjoyable about how he presented all the important information, "He is a keeper!"

    ...

  • author
    Tim Ma Curdy
    Mar 07, 2022
    NOTHING HAPPENED / Thanks for wasting…

    NOTHING HAPPENED / Thanks for wasting my time for ( nothing at ALL).

    ...

  • author
    Todd Guffey
    Mar 04, 2022
    I did not hear what the man said please…

    I did not hear what the man said please call me back

    ...

  • author
    Carolyn Ray
    Feb 18, 2022
    Nothing happened

    Nothing happened

    ...

  • author
    Ruth Dixon
    Feb 18, 2022
    Thank you for excellent healthcare…

    Thank you for excellent healthcare thanks for helping people like me and may God bless you guys I hope this is not a scam I hope you all continue to help people I just have us coming on giving that information and you don't do what you say because people like me need to help thank you so much and may God bless you.

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  • author
    Steven Tomaszewski
    Feb 07, 2022
    My Insurance advisor

    My Insurance advisor, Tim Ahearns really took his time and explained in full detail all the costs, coverage and paperwork to be filled out. I have been in sales my whole life and will recommend Tim to anyone looking for a person they can trust in the market. Schaumburg, Il.

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  • author
    Leslie Jensen Lester
    Feb 04, 2022
    I knew this was just the way of…

    I knew this was just the way of building your hopes up I’m done with these ads you should be too.People out there looking for a little bit of hope maybe something positive and you had the audacity to shatter that how do you sleep at night may God take mercy on your soul

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  • author
    customer
    Feb 01, 2022
    My experience with Gay Glenn was…

    My experience with Gay Glenn was excellent she explain all the details I can understood English is my second language Thank you

    ...

  • author
    Fort Worth Oap
    Jan 28, 2022
    This company is so desperate that they…

    This company is so desperate that they are harvesting names and addresses from state vehicle registration records. Today, they sent junk mail to my home, and I have filed a complaint against them. I consider this method of obtaining people's names and addresses and this sort of contact to be beneath contempt. I do not recommend any company that operates in this manner. This constitutes both an invasion of my privacy; harassment; and, making me vulnerable to identity theft should the junk mail with my correct spelt name fall into the hands of criminals. This is not only an outdated method of marketing, it is also dangerous.

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  • author
    CJ Wellman
    Jan 28, 2022
    Do not use it Have another Company

    Do not use it Have another Company

    ...

  • author
    customer
    Jan 28, 2022
    Friendly

    Very friendly and seemed as though the coverage we are needing is important to them as well.

    ...

  • author
    ROBERT L ECKERT
    Jan 26, 2022
    What happened

    What happened

    ...

  • author
    Nancie Ziemer
    Jan 26, 2022
    What a waste of my time

    Do u think all people over 65 are stupid? Well, this old broad isn't. I was filling out your Questionnaire to see if I qualified the "stimulus" that doesn't exist apparently. Next thing I know you are trying to sell me insurance. I have a name for u, but I can't use it here. Just like the "flex card" that doesn't exist. I'm turning u into the Insurane commission in oklahoma with ur entire website. I have United Healthcare and I can't believe they would be a part of this shameful way u try to trick old people into changing ins companies with the ruse of a "Stimulus" that u know doesn't exist. How the heck do u people sleep at night. You're ruthless, insulting and just flat ba--tards. Do u treat ur mother and father this way? What nice people u are! Get ready Oklahoma Insurace Commission here I come. With all my evidence. This is going to be fun! I love to play u people at ur own game. Every last one of u is shameless and OUGHT TO BE ASHAMED OF YOURSELVES. Sleep well tonight I know I will- I have an appointment with the Oklahoma Insurane Commissioner bright and early tomorrow morning Have a nice day u as-hol-s.

    ...

  • author
    Dyana Bolt
    Jan 20, 2022
    The agent who was helping me was having…

    The agent who was helping me was having trouble finding a plan she thought i deserved. So she asked another agent to help me. My experience was awesome. Found the perfect plan.

    ...

  • author
    Herbert Noesner
    Jan 20, 2022
    Not interested right now

    Not interested right now

    ...

  • author
    Bradley Musgrove
    Jan 17, 2022
    Lied

    Lied about 29$ tmobile screen repair. Will ship a replacement for a. Couple hundred.

    ...

  • author
    customer
    Jan 11, 2022
    Very clear explanation and good…

    Very clear explanation and good customer service❤️

    ...

  • author
    Sheila Hardman
    Dec 30, 2021
    Hello

    Hello, I just have one comment, my doctor's name is Jennifer adoh, but she practices here in bixby,ok. What will be my income.

    ...

  • author
    Patrick B. Sanders
    Dec 24, 2021
    She explain everything to me n was very helpful

    She explain everything to me n

    ...

  • author
    Deseree Mitchell
    Dec 22, 2021
    Your customer service team is amazing

    Your customer service team is amazing. I really enjoyed working with Tim Aherns. He is clearly a knowledgeable and skilled professional who quickly built a trusting relationship and is both personable and professional. Thank you. I feel relieved that my children will be properly protected in the event of my demise. Again, thank you. Tim deserves a bonus!

    ...

  • author
    Mr Mcgee
    Dec 07, 2021
    We received a cold call from a…

    We received a cold call from a representative to purchase insurance for our washing machine. To ensure this was not a scam, we requested an email from the Company before making payment. After receiving the email the Rep contacted us, and when we advised him we currently had a policy lasting until December 2024 he became verbally aggressive, complaining he was getting paid by the hour. I am glad I did not take out insurance with this Company. I would rather buy a new appliance than take out a policy with this Company. The Rep needs anger management training.

    ...

  • author
    Michelle Phillips
    Dec 02, 2021
    Gay was the best she was helpful smart…

    Gay was the best she was helpful smart and very friendly she helped me through the whole process and helped me to understand everything. She is a 10.

    ...

  • author
    Chelsea Passmore
    Nov 30, 2021
    Horrible contact service

    Kaila Cypress emailed me twice but never responded. I left voicemails and no one returned my call. This is horrible service and I will be finding another company to help me. They took away my subsidy with 0 warning. Just suddenly what was a $0 policy was nearly a $500 policy. You suck!

    ...

  • author
    Janette Casey
    Nov 30, 2021
    It's o. k.

    It's o. k. I only writing just wanted to make sure you get the message.

    ...

  • author
    Bryce Watson
    Nov 20, 2021
    Amanda was awesome and thorough…

    Amanda did a fantastic job in walking me through every detail to make sure my plans were customized to my and my fiancé’s needs.

    ...

  • author
    Sharon Koester
    Nov 10, 2021
    agent lied to me about benefits

    agent lied to me about benefits. I have been trying for 2 weeks to cancel his well care . on the phone with well care agent and he is giving me the run-around.

    ...

  • author
    Crystal Alexander
    Nov 05, 2021
    This company gives away your personal…

    This company gives away your personal information to strangers.Everytime they call they give me the personal information of a woman named Erma her email, date of birth, address, everything. I have been called from this company to the point of harassment. I was yelled at by a man named Jeremy who claimed to be the supervisor. I have blocked numbers and they call from a new number. I have asked to be removed from their call list they refuse. Even though I tell them that is not me they persist. This is clearly a SCAM or just a really bad company that needs to be (and will be) reported to the BBB. Stop calling me and stop giving away people's personal information.

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  • author
    Christine H
    Nov 04, 2021
    Gay Glenn

    Gay Glenn is my superhero. The world of life insurance can be daunting & overwhelming. Gay took the time to explain the ife insurance policy to me, giving me detailed information throughout. She frequently checked to make sure that I understood and to ask if I had questions. I live on a fixed income and am not able to afford hundreds of thousands of insurance. Some insurance agents lose interest with the smaller policies. Gay did not. She is not an "agent." She was the partner I needed to ensure my needs were taken care of. Thank you so much Gay. It was a true joy to work with you.

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  • author
    Tim Gannon
    Nov 04, 2021
    Too Slow - Too Few Humans - Poor Service

    Very slow so I asked for a refund. All I got from my emails was an AUTO RESPONSE email which says: Note: Receipt of this e-mail does not constitute that coverage/requests have been bound. All requests are subject to company guidelines and restrictions. Your email has been received and it will be reviewed within 5 to 7 business days. If your email is in reference to changes to your policy, an amended declarations page will follow by mail or email to the address(es) on file. If your email is in reference to a cancellation, a confirmation will be mailed to the address(es) on file. If a premium reimbursement is due, it will be mailed separately to the listed payor.

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  • author
    Johnny Ocampo
    Nov 02, 2021
    Gay Glenn was awesome..

    Gay Glenn was awesome... Very detailed in everything....

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  • author
    Tom Tisdale
    Oct 07, 2021
    Call/Purchase review Gay Glenn

    Gay Glenn was exceptionally polite, patient, through, and professional from the beginning of our call to the end. She listened to me and asked the appropriate questions to know my goals for the insurance I wanted and confirmed what I did not want quickly. She went into great detail about the plan being offered and frequently made sure I understood what she meant by what she was saying. At the beginning of the phone call all I wanted was some information about what was available; by the end of the call I purchased the insurance.

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  • author
    customer
    Oct 02, 2021
    The representative that I was connected…

    The representative that I was connected to was the most helpful in giving me all the prices of the policy I was inquiring to start I made my choice and setup my day for withdrawal very satisfied with the end results

    ...

  • author
    CHRISTIAN BATES
    Sep 14, 2021
    Mrs Gay was very professional and she…

    Mrs Gay was very professional and she took her time to explain everything out in plain view for and found me the best policy. I’m very grateful for her help.

    ...

  • author
    Freddie T
    Aug 20, 2021
    Great service great agent

    Great service Danielle helped me and my husband find the right plan and helped me find the right plan even when the plan I wanted wasn’t available.

    ...

  • author
    MARILYN SMITH
    Aug 13, 2021
    Gay was very professional and friendly

    Gay was very professional and friendly. She explained everything in detail but very easy to understand. She took her time and answered all my questions. She was very informative about things I needed to know. I was very satisfied with her presentation. She never rushed through any of the sections I needed to review. Very well discussed when needed. Helped me a lot.

    ...

  • author
    Randi Greenstreet
    Aug 05, 2021
    My Agent Travis S

    My Agent Travis S. was very patient while working with me. He explained my options in detail allowing me to choose what plan worked best for me. I feel so much better knowing my loved ones are taken care of after my passing. Thank you

    ...

  • author
    customerGwennette Blanco
    Jul 28, 2021
    I liked it very much thank you I feel better now then befor have more peace

    Well don't no how to thank you just no I have more peace now

    ...

  • author
    Adam
    Jul 26, 2021
    Travis was Great!

    Travis was very courteous and professional. He had a firm grasp on the ins and outs of insurance and was helpful in making my decision.

    ...

  • author
    Douglas Doty
    Jul 20, 2021
    Gay was very nice and helpfull

    Gay was very nice and helpfull. Very professional

    ...

  • author
    Gabrielle Jensen
    Jul 19, 2021
    Jeremy unprofessionally compromised customer's private information

    I received multiple calls intended for a certain customer (whom I've never heard of). I explained to the first three agents that they had the wrong number. They apologized and courteously hung up. Then Jeremy called and didn't even verify whether I was the customer or not, and hastily began to share the customer's personal information. I tried to tell him he had the wrong number, but he grew angry and demanded to know whether I lived in such and such place and whether the customer still lived there. I said, Sir, you have the wrong number. I don't know this person, I've never heard of this person. Before I could say all that, he hung up. No apology, no "have a nice day". Jeremy was extremely rude and unprofessional. My main concern, however, is that he compromised the privacy and security of one of his customers. I hope the matter is handled speedily for the sake of those who depend on Assurance to help take care of them and their families.

    ...

  • author
    customer
    Jul 14, 2021
    Insurance review

    I give Ms. Gay the agent 150k percent rating of awesome. I give the computer system a negative 150k. The technical issues were horrible. Ms. Gay did a wonderful job.

    ...

  • author
    Briggett Johnson
    Jul 07, 2021
    My agent T Scott very patient

    My agent T Scott very patient, polite, his personality is awesome, he took his time to explain the things I didn’t understand and he was patient in answering my every question he’s a great asset to the team. He even called to let me know that the final approval had been mad to the policies. Love his persona

    ...

  • author
    Holly Brady
    Jun 18, 2021
    I was very pleased with how smooth the…

    I was very pleased with how smooth the whole process was. Gay Glenn explained everything to me so I would know exactly what to expect.

    ...

  • author
    Adriana Alvarez
    Jun 10, 2021
    Excellent Service Thank you for answer…

    Excellent Service Thank you for answer all my questions and explain in a kind and understanding manner Thank you for you help.

    ...

  • author
    Judy Lee
    Jun 08, 2021
    First time call to Assurance.

    First time call to Assurance. I called to make sure I had everything I needed in Medicare. He asked me about 5 questions and hung up the phone, with no opportunity to ask any questions.

    ...

  • author
    Kfir Cohen
    Jun 05, 2021
    Had a great experience and Danielle D

    Had a great experience and Danielle D. was very kind and patient to help me find a good plan for what I needed. I felt like the agent really cared and happy with my policy. I recommend this company.

    ...

  • author
    customer
    Jun 04, 2021
    My agent Ms Gay Glenn

    My agent Ms. Gay Glenn did a great job, she answered all my questions.

    ...

  • author
    Barbara
    Jun 04, 2021
    Travis appeared knowledgeable and…

    Travis appeared knowledgeable and understanding about my circumstances concerning my age and concerns about my family. Highly recommend.

    ...

  • author
    Lander Zackery
    Jun 04, 2021
    Great job

    Great job Gay Glenn did everything that I asked of her

    ...

  • author
    Kenneth Hawkins
    Jun 01, 2021
    very good experience

    very good experience

    ...

  • author
    Malinda Bailey
    May 11, 2021
    Gay Glenn did an awesome job!

    Gay Glenn did an awesome job!! She was really helpful in getting me coverage!!

    ...

  • author
    Deb Hart
    Apr 27, 2021
    Gay Glenn was very professional

    Gay Glenn was very professional as well as personable. She did an excellent job presenting all information and patiently answering my many questions. I would recommend her and the company to anyone in the market for an insurance product!!

    ...

  • author
    JoAnn
    Apr 14, 2021
    Relieved .... Agent was very helpful and…

    Agent was very helpful and understanding. She was able to get me into a policy in my budget for end of life expenses. Explained everything so that I understood exactly what I was getting. I am very relieved to know my family will not be burdened with final arrangement expenses at time of my passing. Thank you

    ...

  • author
    custoGeorgia Tullismer
    Mar 31, 2021
    Very good group of people Gay knew my…

    Very good group of people Gay knew my worries and listen to what I was looking for. Gay was a big help took all the worries I had

    ...

  • author
    Lisa
    Mar 31, 2021
    Gay Glenn was very professional and…

    Gay Glenn was very professional and extremely helpful. You guys should be proud to have her working for your company. She made everything easy to understand. Thank Gay Glenn, I sincerely appreciated your help.

    ...

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