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Assurance Review

Reviews 927

Assurance IQ, Inc.

Assurance IQ, Inc.

Excellent

Reviews 927

May. 31, 2021

2 min read

Michael Graw

Assurance IQ, Inc. Summary

Assurance is an online-only home insurer that harnesses the power of technology to help you get a policy that’s right for you. The platform runs an AI-powered algorithm that uses data about you and your home to deliver customized quotes. You can also get help choosing a policy thanks to free one-on-one consultation with insurance professionals. The entire process takes place online, which makes it easier to get a policy right away.

Pros

Get one-on-one help with choosing a policy
24/7 customer service

Cons

Must apply for a quote to get pricing
Online application not available in all states

Assurance IQ, Inc. at a glance

2.4

Editorial score

Variety of coverage options

This category measures the overall quality of the product

2.4

Customizable rates and services

This category measures the overall quality of the product

2.4

Online experience and customer support

This category measures the overall quality of the product

2.4

Quote time

This category measures the overall quality of the product

2.4

Direct Insurer?

This category measures the overall quality of the product

2.4

Suitable For?

Assurance is a home insurer could be right for you if you want to apply online and get a policy for a home right away. In most states, you can get insurance quotes online in minutes and complete the purchase process without leaving the Assurance website. The company notes that it’s typically possible to get covered in less than 24 hours.

The company can also be a good choice if you need some help figuring out what policy is right for your home. Assurance offers free, unlimited access to insurance consultants when applying for a quote.

Assurance also offers savings if you bundle multiple types of insurance. So, you may be able to save money with this provider if you purchase a car or health insurance policy along with your home insurance policy.

Assurance IQ, Inc. View Rates

What Coverage Includes

Assurance offers a single home insurance plan that’s designed to cover all aspects of your home. The policy covers most damage to your property, liability protection, and temporary living expenses. Note that Assurance doesn’t provide much detail about exactly what’s included in it’s policy until you request a quote for your state.

Property damage
Temporary living expenses
Liability protection

Additional Coverage

Assurance offers additional coverage for your property and belongings in some states. Pricing for add-ons is by quote only. You’ll also need to speak with an insurance agent to get the appropriate rider for your insurance policy.

Application Process

Assurance is an online-first insurer that leverages technology to match you with a home insurance policy. The company has an in-house AI-powered algorithm that generates quotes based on data. The platform uses basic information about you, such as your age and credit score, as well as publicly available information about your home in order to offer policy options.

All you have to do is answer a few questions online about your address and credit score, and Assurance will generate a quote from that. If you’re happy with the quote, you can complete the process online - unlike other insurance providers, Assurance doesn’t force you to talk with an insurance agent.

That said, if you do want help determining what policy you need, Assurance offers it. You can call anytime to request a one-on-one consultation with an insurance agent and get advice about your home insurance quotes.

Once you’ve submitted the questionnaire, Assurance will display quotes for your policy options instantly. In many states, you can purchase online without having to talk to an agent. You can also call to find out more about your different quote options from an insurance consultant.

One thing to note is that online applications are not yet available in some states. If this is the case in your state, you will have to call an Assurance insurance agent in order to get a quote and purchase home insurance.

Discounts

Assurance offers a discount of up to 20% when you bundle your home insurance policy with an auto insurance policy. The exact discount will vary based on the auto policy you choose.

How Safe is it?

Assurance has an A+ rating from the Better Business Bureau. In addition, the company is a subsidiary of Prudential, one of the largest asset management firms in the US.

Assurance is transparent about what data it collects from you and why it needs that information. The website is secured with antivirus software and SSL encryption to keep your data safe.

Customer support

Assurance provides 24/7 customer support by phone and email. We found the company’s insurance agents to be very knowledgeable about the policies, although they couldn’t offer much detail on how the AI algorithm weighs different factors when generating quotes.

The company website doesn’t offer additional information about home insurance but it does include an FAQs section.

Phone: 844-334-1948

Email: contactus@assurance.com

Summary

Assurance is an online home insurance provider that takes the complexity out of getting a home insurance policy. The platform uses an AI algorithm that considers publicly available information about your home to deliver customized policy options. You can buy online in minutes without having to go through an insurance agent. If you’re not sure what you need, Assurance offers 24/7 customer support and free one-on-one consultations with insurance agents to ensure you’re getting the right quote for you.

Assurance IQ, Inc. View Rates

Michael Graw

Written by

Michael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some customers are saying about Assurance IQ, Inc.

Assurance IQ, Inc.

Excellent

•

Reviews 927

on

Excellent

90%

Great

3%

Average

1%

Bad

6%

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customer

7 days ago

Love assurance underwear

Love assurance underwear, overnight is the best, so absorbent, soft, comfortable

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daniel edmonds

2 days ago

They will not stop calling me dispite…

They will not stop calling me dispite telling them to stop and blocking them.

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penelope frank

2 days ago

Spammers and possible scammers

Spammers and possible scammers. Terrified I gave them my personal information claiming to be Medi-Cal. Then when I shared my concern this may be a scam, they hung up on me. Then started to get non stop calls from them and their affiliates.

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thomas bradshaw

8 days ago

Tell me if I qualify.

Tell me if I qualify.

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marisela brafford

14 days ago

Thacks and appresiable You working…

Thacks and appresiable You working Office oky thacks

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itai ivtzan

a month ago

SPAMMERS

SPAMMERS! I receive endless emails - cold marketing - uninvited and annoying - without an "unsubscribe" button. Terrible practice which is showing low levels of ethical conduct. Avoid at all cost

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eric yates

a month ago

I WISH ALL CUSTOMER SERVICE REPS WERE LIKE HIM

Very polite and knowledgeable gentleman who made me feel comfortable I did not put on the pressure tactic of having to buy now. I really appreciated this.

W

william dougherty

a month ago

Steven Lippel's expertise, explanation, answers to questions and input made applying for life insurance and my choice to go with Assurance very easy! Well done Steven and thank you!

Assurance's fast response, partner resources and choices were attractive to me! Connecting with Steven Lippel and learning about Assurance partners and choices remains a very positive experience and made for a very easy decision. Thank you!

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peggy

a month ago

I enjoyed working with Gay Glenn.enn was very patient with me in answering all my questions and working with me by carefully going over the plan that was for me.

Gay Glenn is a gem .kudos! To her for the patience with me and answering my many questions. Her guidance was wonderful as well!!

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kevin p

a month ago

Assurance has been illegally charging…

Assurance has been illegally charging me for renters insurance for the past three months through CornerStone, Property Management company in Denver, Colorado. They just decided to turn my name over and they started charging me for renters insurance. I have always have and continue to have a State Farm policy.

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reinhard

2 months ago

Phishing site

Says i just have to enter my zip code, but then it wants personal information

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customer, mari woodland

2 months ago

STEVEN was very very professional

STEVEN was very very professional, patient, knowledgeable and kind to me. He is an asset to your company. Thank you so much!!! Mari Woodland

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shaña

2 months ago

Excellent Service

Steven Lippel,the agent,was wonderful!!! He was informative,he explained everything to me.Thank you for a such a smooth transaction.Would definitely recommend to people.

J

james vanatta

2 months ago

Agent Steve lippel was very helpful in…

Agent Steve lippel was very helpful in the process of acquiring life insurance a++++

I

ifendu

2 months ago

IAN in McDonough GA

Provided life insurance information in a clear and concise manner. The digital policy package provided was well organized and easily understood.

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tisa butler

2 months ago

They never sent my prepaid card

They never sent my prepaid card. I appreciate what they helped me with. But the card would have really helped this Senior who is caring for her grandchild

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rodney marten

3 months ago

I called to set up my daughter with…

I called to set up my daughter with dental and they set her up with 2 different insurance because they was supposed to cancel 1. I didn't know it until 6 months later and they are refusing to talk to me to refund my money and refuse to let me talk to a supervisor

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edbobby

3 months ago

Good service

Good service

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tonjia glenn

4 months ago

The agent, Gay Glenn

The agent, Gay Glenn, made the experience easy, and understood.

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customer patricia ackenback

4 months ago

Outstanding customer service with…

Outstanding customer service with jason. He didnt make me feel like a senile senior citizen asking for help with my life insurence i was seeking. I felt comfortable talking to him like he was one of my kids. A down home guy with a heart of gold i could relate to. Very informative with my millions of questions and very kind. Final life decisions are a subject some of us do not want to face. After ending our conversation, i had a smile upon my face and such peace of mind that i knew i did something good today for myself and my family. Im comfortable with my decision and the great help from him. Thanks so much.Gods blessings to each of us while we navigate through this life together.

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mike wise

4 months ago

I'm on ssi and I haven't received my…

I'm on ssi and I haven't received my check

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tonya fuller

5 months ago

Potential Customers Beware

I called for a quote the third question was did anyone smoke in the home, Red flag number one. Another question was about my beloved dogs, Red flag number two. Another about our kids trampoline and kiddie pool. Ha Ha what a joke of an insurance company. Well let's just say if you go with this company you might have nothing but heartache if God forbid you have an emergency or misfortune. I would advise everyone to stear clear of this kind of company. They refuse to even ensure you if your credit score isn't great. So if you are poor or less fortunate I would advise you to keep shopping. They will use every excuse in their legal loop holes to get out of covering whatever they can get out of. Customers Beware.

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rebecca and christopher clancy

5 months ago

Gay glenn was wonderfull to work with

Gay glenn was wonderfull to work with! She explained things very well! Great experience for first time life insurance policy buyers !

B

barbara rogers

5 months ago

Great Customer Service

Steven was very patient with me and answered all my questions. I am thankful for his guidance threw the whole process. Thank you Steven 😊

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noal croft

5 months ago

United health card will not even help me with my bills n their u card is like a foodstampcard here for sure

United health card will not even help me with

S

sandra bahel

5 months ago

I had an overall good experience with…

I had an overall good experience with the agent.

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customer

6 months ago

Representative was wonderful very…

Representative was wonderful very informative. The only downfall is that my thing is in underwriting.

D

darla reed

6 months ago

Gay Glenn was wonderful....Very clear…

Gay Glenn was wonderful....Very clear conversation.

S

s. brewer bey

7 months ago

Great Presentation

The presenter tried to be as sure as possible that she was clear. She was ready, willing and able to explain anything didn't understand about the various terms and conditions .

D

debra henson

7 months ago

Steven Lippel was excelent

Steven Lippel was excelent, very knolagable

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customer

7 months ago

Great Customer Service

Great Customer Service

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carolyn mayhew

7 months ago

Agent Steven Lippel was very helpful…

Agent Steven Lippel was very helpful and honest about what type of insurance I was looking at after I’d told him I knew nothing about it. I feel so much better now knowing that my siblings won’t have to worry about paying for my final expenses. And, the insurance I now have is affordable and fits my budget perfectly. I’m a happy camper 😁

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carrie guy

7 months ago

Mr.Steven Lippel

Mr.Steven Lippel, was very kind,understanding,helpful in getting my policy set up. I appreciate his professional manner. He clearly explained every aspect of the process. Big Thank You.

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ekjensen

8 months ago

Mr. Lippel

Mr. Lippel was knowledgeable and very professional during our conversation. Thank you.

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tina ball

8 months ago

Gay Glenn - Professional, Knowledgeable, Patient and Down to Earth

Gay Glenn did an exceptional job at listening to my needs and directing me to the appropriate policy. She offered multiple insurance policy solutions, took all the necessary time needed to expertly explain their features, benefits and differences in order to give me the confidence I needed to pick the best policy to accomplish my goals within my budget.

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ronald stevens

8 months ago

Tim Ahrens was professional

Tim Ahrens was professional, no pressure to purchase and Tim made me feel like he was concern.

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corine

8 months ago

Steven customer services was amazing!

Steven customer services was amazing!

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roberta denuzzi

8 months ago

Steven Lipel liked his mannerism.

Steven Lipel liked his mannerism.

C

charles bilbro

8 months ago

Assurance makes choosing best healthcare plans easy!

Assurance provided me with several plan options from their on-line website with clear details and ease for selecting a plan that best fits my healthcare needs. I did not have to be inconvenienced by phone calls or text messages. All the information I needed was right there in front of me on my smartphone. I can easily make an informed decision. Thank you, Assurance!

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customer

8 months ago

Jason was awesome and helped me alot…

Jason was awesome and helped me alot getting coverage for my family.

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danny joe brown

8 months ago

Gay Glenn

Well first of all the agent (Gay Glenn) spoke clear and comprehendible English!!! She helped me to get a final expense policy that I could afford since I am on a fixed income. She was very well informed and good at her job!!! She helped me resolve a responsibility that I have been procrastinating over for way too long (A+) Thanks again Gay Glenn Sincerely Danny joe Brown

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rita curles-ratcliff

9 months ago

Gay Glenn was a pleasure to speak with

Gay Glenn was a pleasure to speak with. She explained every aspect of the different life insurance policies until she was sure I totally understood what I wanted and what I needed. She was very friendly, I felt like I was speaking to a friend. I Am really happy with the policy I got and have told several people about it already.

F

francis raffa

9 months ago

Horrible Customer service

Horrible Customer service. An totally incompetent agent put me on hold without telling me why and then sent me to the message box of someone(whom I assumed was my claim adjustor). The agent would not identify herself and did not send me the adjustor's name. I had to call back and waisted 20 minutes trying to get a supervisor. Total disaster- can't wait to find out how my claim is adjusted.

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lisa agnew

9 months ago

Great communication

Great communication. Information given was understandable and my questions were answered with knowledge of products.

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customer

9 months ago

Jason was knowledgeable

Jason was knowledgeable, professional and compassionate. His knowledge was keen, his customer service excellent. Thank you.

C

charolette dilges

9 months ago

Jason Wilson was a very pleasant and…

Jason Wilson was a very pleasant and informative representative of the insurance policy I chose

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customer margo d. davies

9 months ago

Gay Glenn helped me Very helpful and pleasant . She was a Godsend.

Gay Glenn helped me. She was wonderful. So kind and patient, answered all my questions. The information was just what I needed. She was the only one that seemed to care out of all the other companies I talked to. She was interested in what I needed not just selling me a policy. I want to thank her.

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customer

9 months ago

great service

Great service agent was very helpful and got policy same day

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customer

9 months ago

Agent was great on help with the whole…

Agent was great on help with the whole process

J

julieann siders-hall

9 months ago

Steven Lippel

Your agent, Steven Lippel, was patient, thorough and extremely helpful. He made me fell comfortable with my decision and was very helpful guiding me through the application. I don't like doing things electronically, but he helped me all the way.

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laurie duncan phillips

10 months ago

Gay was very professional and pleasant

Gay was very professional and pleasant. She had great knowledge as well.

M

marlynn

10 months ago

Lyn was great and was able to answer…

Lyn was great and was able to answer all of my questions.

J

john h. robinson

10 months ago

Gay Glenn was extremely knowledgeable

Gay Glenn was extremely knowledgeable, well informed, and professionally mannered towards me. She left highly satisfied with the information I was trying to achieve. I highly recommend anyone needing information about insurance to get in touch with Gay Glenn.

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paul kelley

10 months ago

Very pleasant voice

Very pleasant voice, very helpful and easy to understand.

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pamela heath

10 months ago

Gave me the best price and also the…

Gave me the best price and also the representative explained everything thoroughly and was very nice and helpful.

k

keysessie

10 months ago

The Truth

knowledge and sincere about what is been offered to you and the final acceptance truly is what you are looking for .

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ronda stafford

10 months ago

Steven Lippel was very knowledgeable…

Steven Lippel was very knowledgeable and helpful. He answered all my questions to my satisfaction.

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ramiro patino

10 months ago

To much important

I love this company insurance

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bernadine bowens

10 months ago

My Name is Bernadine Bowens I use to…

My Name is Bernadine Bowens I use to use experience is Notting new to me.i am 70year young thank for your time and have a wonderful day.in Jesus Name amen and

J

joye

10 months ago

Gay explained all information that I…

Gay explained all information that I requested in a way I could understand!

E

edward kent

10 months ago

Professional experience

Professional Knowledgeable Just a great all around experience Thank Y’all ❤️

M

miguel parada

10 months ago

Veary nice atencion

Verey smood on the phone...

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debbie king

a year ago

WONDERFUL.Ms. Gay really showed she cared about my well being and she took her time to explain things to me because I have a slow learner issue but and I'm on social security for it.

Ms. Gay, was very awesome such a wonderful lady she explained things to me she showed me she cared and she helped me the best way she could and I understand every way she told me and said she took her time and I really do appreciate that and she showed me that she's always going to be there for me and that means a lot two me. Ms. Gay is a very nice lady and you have a very good staff member in her.

A

andrea cameron

a year ago

I had a great experience with Sean Long he does a very good job thank you so much and nice doing business with you

Sean was very helpful and did a great job I give him a 20 if I can but a 10 is excellent superb job thank you Sean Long

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carolyn turner

a year ago

Mr Steven was a pleasure to work with

Mr Steven was a pleasure to work with. He explained everything perfectly and was very patient.

A

abdur-rashid abdullah client

a year ago

Tim Ahrens was very professional

Tim Ahrens was very professional, patient, and knowledgeable. Appreciated his willingness to make sure we obtained the best plan for my husband. Thank you, Danita

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reg freeman

a year ago

So far it’s been simple and easy to…

So far it’s been simple and easy to sign up just need to wait for some results find out if this is true or just another phony scam

M

mark mermelstein

a year ago

Mr. CHRIS HALL

Mr. Hall was very professional and explained that it would be beneficial for me to change from Braven. Sincerely Mark Mermelstein Phone 848 997 8712 Address 275 Essex Road Apt 416 TINTON FALLS NJ 07753

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dennis

a year ago

I spoke with Gay a very kind and…

I spoke with Gay a very kind and professional like person on my policy she was thorough and thoughtful explaining every option available for me to make my decision would highly recommend toanyone wanting life insurance thanks for everything!!

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pete

a year ago

steven was great

great exp fair prices

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gary thompson

a year ago

Matter of perspective and ways to be sly and innocent?

Everything I'm writing keeps disappearing but will put my words somewhere. Honestly what I have to say is more personal and I'm angry. Probably took the whole situation out of context--personalized it--and put some paranoia with it. But will never use your insurance and will cancel what I have. My choice. Your company does have some good reviews but I follow my gut instinct. Maybe we can discuss issue some day. Or Life goes on and my Money goes elsewhere. Gary Thompson A Was going to give you a review on here. Honestly it's more personal and angry. So coul S i

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customerdameon george

a year ago

Agent her name is (Gay)..

Agent her name is (Gay)..

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sialiitu lutu jr

a year ago

Just signing up was a breeze

Just signing up was a breeze. And The representative was awesome. I'm so glad I signed up. Thank you

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jessica coffey

a year ago

This company is awful!!

This company is awful!!! Me and my husband worked here for almost two years, I quit because of how disorganized, micromanaging and discouraging they had become they are scammers and BULLIES who use scare tactics and unobtainable numbers to keep you on your toes and constantly in fear of being fired. they have hands down been the most awful company I have been with. They changed the way numbers are calculated a few months ago and my husband (who had a 38-46% transfer rate the ENTIRE time he has worked there, and won numerous transfer and policy competitions because of how good his numbers used to be before they changed everything. All of us were constantly scared for our jobs after the change (when I left 80% of my team members had lower numbers then required after I asked around HOW is that an “obtainable” number when most of your team are not meeting the new KPI?).. he caught them miscalculating his numbers several times to the point where it was a whole few % off and he would get in trouble constantly for his numbers even though they failed to calculate it correctly. They fired him today for numbers a week after Christmas AFTER he just won another contest for having the MOST transfers in a day and got a 200$ bonus, guess they won’t have to pay that out now.. very convenient. And NO it was not the “outside contract” that made this job awful it was ASSURANCE! I worked for this company for almost two years and they could never take accountability for anything even when y’all fired people because YOUR system would mess up. Even now your not even taking accountability, figures.

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joyce penn

a year ago

Great service!

The agent, Gay, was intelligent about the product, she listened to me and my needs without my having to repeat myself, was patient and congenial.

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k marple

a year ago

Agent very helpful

Agent very helpful

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carmen t

a year ago

Knowledgeable and gave great options and advice, not pushy

Steven was GREAT! He explained everything thoroughly and in a way that, I think, anyone would understand. I loved that he wasn't trying to sell me insurance by all means possible. He listened to what I wanted and gave me options without being pushy. I will coming back to him for all of my family's life insurance needs.

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sharon decamp

a year ago

Very helpful and kind

Very helpful and kind

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vanessa benton

a year ago

Helpful

Lots of information

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thomas

a year ago

Veive no idea what trust pilot is or does . And I'm sick of false hope , building others up for failure.

Very helpful. Informative. Looks like 2023 is gonna be a good positive year Staff is kind and help. Much appreciation!

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robin l dew

a year ago

Gay was very kind and very…

Gay was very kind and very knowledgeable. She was very understanding. She listened to what my needs were and what I wanted. She found me a policy that I could afford on a fixed income.

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customer

a year ago

Cameron DeRose-Barden is an exceptional…

Cameron DeRose-Barden is an exceptional agent, and answered all of my questions thoroughly.

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tabby

a year ago

My agent Shawn Long

My agent Shawn Long, was amazing and fun to talk with. 💯

J

jenna m montes-machorro

a year ago

Respect and very helpful when explaining things to me that I was able to understand

My agent was very helpful in explaining everything to me and was very respectful as well

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linda wiebe

a year ago

Up lifting.

Shawn Long was very informative. He searched for a plan to fit my budget. He was kind and lighthearted, which is something we need more of. He found a policy that will work for me.

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customer

a year ago

Cameron was very polite courteous and…

Cameron was very polite courteous and knowledgeable

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don leaman

a year ago

Shawn Long walked me through coverages

Shawn Long walked me through coverages, costs and options. Very helpful and very thorough.

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customer

a year ago

Nice good people

Nice good people

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velma maguire stomer

a year ago

Outstanding

Dimitri was extremely patient, pleasant and simply put outstanding!!

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tammy harris-lodrago client

a year ago

Tim was amazing

Tim was amazing! He was kind, friendly and walked me through the process without taking a ton of time. Highly recommend!

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debra perkins

a year ago

Gay was very helpful during this time

Gay was very helpful during this time. I needed insurance and she explained everything so I could understand.

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charles w. ross,jr

a year ago

Agent was excellent giving me…

Agent was excellent giving me information on my policy. Very pleasant and answered all my questions. Very happy to be associated with this agent.

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malinda

a year ago

Gay Glen was wonderful to work with and…

Gay Glen was wonderful to work with and very knowledgeable! She helped me through the entire process. I would recommend her to everyone!

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dennis l hancock

a year ago

easy to deal with

very informative not pushy,very easy to deal with

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dennis little client

a year ago

Tim was very knowledgeable about my…

Tim was very knowledgeable about my insurance needs I was asking about. It was a pleasure to work with him

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shannon kay

a year ago

Gay Glenn is absolutely fabulous

Gay Glenn is absolutely fabulous. She was kind, patient, and so helpful. I enjoyed our conversation so much I was almost sad to get off the phone with her. I really appreciate her time and kindness.

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customer

a year ago

This was probably the easiest thing to…

This was probably the easiest thing to do. My agent Gay Glenn was phenomenal with helping me to understand what I am purchasing. And the application process is simple. Highly recommend Prudential.

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tamie cyrus

a year ago

You gave me quick and easy results!!

You gave me quick and easy results!!! Thank you!!!!

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shannon bailey-johnson client

a year ago

Tim Aherns was awesome!

Tim Aherns was awesome. Connected with me as someone who understands my needs and helped me through the long process. Excited that I will be working with him for many years. Thank you Tim!!!!!

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joan randazzo

a year ago

Great Dr

Great Dr. And PA's

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