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BestMoney.com

Allstate Review

Reviews 306
Allstate
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Allstate
Allstate
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Reviews 306
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Bestmoney Staff
Mar. 22, 2023
2 min read
BestMoney Staff
Allstate Summary
Allstate Corporation is the second-largest homeowners insurance provider in the United States. It offers a standard policy covering home, personal belongings, loss of use, and liability. It also offers an impressive range of paid add-ons, including coverage for home-sharing, sports equipment, musical instruments, and electronic data recovery.

Pros

  • Range of voluntary add-ons in home insurance
  • First insurer to provide coverage for home-sharing
  • High customer satisfaction

Cons

  • Not available in all states
  • Lack of information about locations

Allstate at a glance

8.0
Editorial score

Variety of coverage options

Full coverage for natural disasters, personal property damage and loss, theft, and structural damage
10.0

Customizable rates and services

Customizable plans and rates
8.0

Online experience and customer support

Basic site with evening and weekend customer service available
6.0

Quote time

Within an hour
6.0

Direct Insurer?

Yes, direct insurer
10.0

Suitable For?

Allstate caters to all types of homeowners, but it’s perfect for anyone who regularly rents their home out on Airbnb or any other home-sharing platform. Allstate is the first major insurer in the United States to offer an add-on for home-sharing. Allstate HostAdvantage Home-Sharing Insurance offers additional protection for your belongings while you rent out your home. It covers theft and damage for up to $10,000 per rental host period. 

What Coverage Includes

Homeowners insurance from Allstate begins with a basic, customizable policy. The policy provides coverage for all 16 “named perils,” and policy holders can raise or lower their coverage limits in accordance with their own needs.

An Allstate homeowners insurance policy includes:

  • Coverage for home and other structures on the property.
  • Coverage for personal belongings, including furniture, clothing, and appliances.
  • Personal liability coverage (in case someone from outside your household suffers injury or damage to personal property while visiting).
  • Loss of use, which covers expenses when your home is being rebuilt or repaired following a covered incident.

Optional Add-Ons

In comparison to other major insurers, Allstate has the widest selection of voluntary add-ons. Allstate has thought of virtually everything when it comes to optional add-ons. Policy holders can add and remove as they wish.

Here’s the breakdown:

  • Home-sharing: As mentioned above, this provides additional coverage for personal possessions when renting out your home to others.
  • Identity theft restoration: Covers the cost of legal fees, lost wages, and other related costs if your ID is stolen.
  • Green improvement reimbursement: Covers the additional cost of replacing damaged or destroyed items with greener alternatives.
  • Water backup: Covers damage caused by drain or sump pump.
  • Yard and garden: Increases the limits for garden items like trees, landscaping, and lawn mowers.
  • Extra coverage: For valuable appraised items like expensive jewelry or antiques.
  • Electronic data recovery: Covers recovery of lost computer data like photos or videos.
  • Business property: Increases the limits for home office equipment and inventory.
  • Musical instruments: Increases coverage for musical instruments like guitars or violins.
  • Sports equipment: Increases coverage for expensive sports gear like golf clubs and ski equipment.

Discounts

Discount opportunities include:

  • Up to 25% off for bundling home and auto
  • 5% off for setting up automatic payments
  • Up to 20% off for switching to Allstate from another insurer without a recent home insurance claim
  • Installing a theft or fire protection device
  • Signing up at least seven days before your old policy expires
  • Welcome and loyalty discount
  • Home buyer discount
  • 55 and retired discount
  • Smoke-free home
  • Home with storm shutters
  • Home with hail-resistant roof

Application Process

Allstate accepts online and phone applications. We tested the online form a few times using different addresses and on each occasion were directed to speak to an agent for reasons such as “proximity to the coast”. The instructions included a home quote reference number and contact details for an agent in the local area.

The useful thing about Allstate is you can apply for home + auto, renters, or term life in the one application form. The irony about Allstate is it doesn’t offer home insurance in all states. For example, we tried to get a quote in California and were told that home insurance wasn’t available in that state. Allstate’s website lacks basic information about where it does and doesn’t offer home insurance. However, it only takes a second to enter your zip code and find out if you can continue with an application.

How Safe is It?

Allstate is the second-largest provider of homeowners insurance in the United States, with 8.4% market share in terms of direct premiums written. It has an A+ rating from A.M. Best, testifying to its “superior” financial stability. Allstate was founded in 1931 as part of Sears, Roebuck, and Co. and was spun off in 1993. It is headquartered in Chicago and traded publicly on the New York Stock Exchange.

Claims & Customer Support

According to J.D. Power’s 2018 US Home Insurance Study on customer satisfaction, Allstate ranks higher than the national average. Allstate was given a score of 822 out of 1,000, compared to an industry average of 818 and beating 3 of its 4 biggest rivals in homeowners insurance.

Allstate offers 24/7 online claims support. Policy holders have 4 options when it comes to filing a claim: contact your agent, call Allstate, use the mobile app, or log into your online account. 

Summary

In a highly competitive homeowners insurance market, Allstate has found a way to stand out from its competitors: voluntary add-ons. All insurers offer add-ons, but Allstate has made an art of it, with add-ons for everything from home-sharing coverage to eco-friendly replacements to coverage for garden items. If you have special needs for your home, it would be well worth your time to speak to Allstate about homeowners insurance.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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tami m
9 minutes ago
All insurance is expensive - Allstate has great service!
People usually only leave reviews to complain, so I feel that it’s my duty to leave a great review for Allstate, Service King / Crash Champions on 380, and Enterprise rental car also on 380! My young adult daughter was rear-ended, and the at fault party’s no-name tiny insurance company strung us along and eventually denied the claim. We needed to get her car fixed and ended up filing a claim through our own Allstate uninsured motorist policy. From the day we called Allstate, the ball started rolling quickly! The same day they assigned the shop of my choice (Service King / Crash Champions) and had Enterprise call me to schedule a rental car. It took about a month to get parts and complete the repair, but Ashley at Service King texted us updates and was the one who answered the phone anytime I called. It was so nice to be able to talk to one person throughout the process. They also dealt directly with Allstate. Enterprise rented us a nice car, and we were able to leave it at Service King when we picked up our car. I can’t say enough good things about how these three companies made a frustrating process as simple and easy as possible. Special shout out to Ashley at Service King / Crash Champions for always keeping us informed of the status! Highly recommend Allstate, Enterprise, and Service King / Crash Champions!
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bonnie sims
10 hours ago
True Bottom feeders
This company is the bottom of being a bottom feeders, after receiving a cancellation notice i paid the past due amount mind you Allstate has a 30 day grace period, The bill i received included the following months balance which wasn't due until like 12 days later, after paying off the past due balance I thought everything was good, i also called a agent and confirmed everything was good, Well when I went into the app too pay the following month i notice that the policy was cancelled 😳 i couldn't understand why, so after talking with a rude ass agent he stated the i didn't pay on time, now it was only owing my current balance but was inform the policy was cancelled this is so low down , DON'T DO BUSINESS WITH THESE PEOPLE YOU WILL BE CANCELED EVENTUALLY
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john noble
3 days ago
I could be wrong, but their agents are brain dead!!!!
CHECK THE REVIEWS FOR ALLSTATE HERE IN BELLEVILLE: just got off the phone from Robert Davis who sells insurance for Allstate here in Belleville. For my 2023 Toyota Camry I paid $1071.30 for insurance from Nov. 2022 to Nov. 2023. Robert Davis has just quoted me that my new insurance policy rate is going to cost me $1717.00 per year. A $646.00 increase when I have never (I REPEAT) never had a at fault claim in my life. Allstate insurance is a garbage company, and Robert Davis talks a lot but says nothing. Before getting insurance with Allstate in Belleville people--do your DUE-DILLIGENCE. It is indeed pitiful Robert that insurance agents like you give insurance companies bad names. For people who are looking at Allstate for insurance, I strongly suggest you run don't walk just run as fast as you can away from ALLSTATE:
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title transfer wizard user
4 days ago
DO NOT use ALLSTATE INSURANCE or Dan…
DO NOT use ALLSTATE INSURANCE or Dan Brown. My home was pelted with 1.5" of hail and my roof has a million dents! Allstate Insurance says this is "COSMETIC DAMAGE". My opinion is very different... Allstate nor Agent Dan Brown cares about your property. They only care about profits. Dan Brown did nothing to help our family. He told me "we will just deny your claim for some other reason". Five months of fighting with them. Unbelievable treatment of a customer, I've never seen anything like this. FIRE THEM!!
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jenny gifford ellis
9 days ago
One star is generous..no stars is more…
One star is generous..no stars is more appropriate. My husband was stranded on the side of the road after he hit an unforeseen clay pot that slashed his tires. He waited for over an hour ( almost 2 hours) for roadside assistance on a very very dangerous blind curve. I ended up going to him to give him my car so he could get to work. My husband dutifully gave the Allstate agent his credit card over the phone, for which they charged him $250.. ( we found out later when we saw our cc statement…we don’t know why, we had roadside assistance on our policy!) then at about 2 hours later while I was standing on the side of the road, waving my arms so speeding cars would not hit my car- the tow truck comes.. and charges us another $89. The tow to tire place was 1 mile away. This is the second time we’ve had to chase down money for our “ covered” roadside assistance. They bank on their exhausting back and forth questions of what’s the id number and you’re covered but you pay first and we reimburse you..but if you don’t have every little unknown detail you get no where. We are changing our insurance ASAP. Ridiculous unhelpful and way overcharged.. where are the “Good hands” when you need them? Don’t even think about using this insurance company.. you’ll be sorry when you need them.. but wait isn’t that what insurance is for?
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laurinda janlewicz
17 days ago
they just raised my premium for no…
they just raised my premium for no reason from $173 to $226. As well as never followed up on a report about my brother being on my driving record just because we have had the same address when I registered the car. Basically DO NOT use these people. They are scammers.
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property management
22 days ago
Denied claim
Delay, deny and defend claims. Allstate consistently and unreasonably delays paying claims to force its policyholders to give up, totally denies valid claims or offers a lower amount than what should actually be paid, and unfairly defends claims that should have simply been paid or settled. Allstate’s program to cheat policyholders and boost its profits. This bad conduct is not by accident; instead, it is an intentional program by Allstate to increase its profits without considering the merits of a claim. Allstate hired the New York consulting firm McKinsey & Company to design this shady program. Allstate adjusters are expected to lie to their customers. Allstate agents are trained to lie to customers and receive extra compensation when they reduce claims payment through these dishonest techniques. The American Association of Justice is not the only group to discover Allstate's bad conduct. According to the National Association of Insurance Commissioners, more complaints are filed against Allstate than are filed against almost all of its major competitors. For example, Allstate received the largest fine in Maryland history for raising premiums and changing policy terms without notifying its customers. In Texas, Allstate agreed to pay more than $70 million in fines after insurance regulators discovered that the company was overcharging homeowners throughout the state. After Hurricane Katrina, Allstate improperly denied property insurance claims by residents of the Gulf Coast who lost everything. My clients experience a denied claim and I was working on her behalf, I have a recorded conversation with the agent on the claim and what I experienced was unbelievable, my client was denied without an excuse or an adjustor to view the roof. RUN! Don't waste your money, they will deny you!
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mb
22 days ago
ALLSTATE WILL NOT PROTECT YOU
ALLSTATE WILL NOT PROTECT YOU. Do not pick them for your insurance needs. I had fraudulent activity on my car insurance policy & they required me to “open an investigation” before they would do anything to correct the situation. The “investigation” was open for ~3 months & I called every ~2 weeks for an update since no one from Allstate would call me back. Each time I called “paper trails were missing” even thought I was able to provide a reference number. I have been screwed out of hundreds of dollars due to this fraud & Allstate has done nothing to assist me or protect me. I also reported to the Better Business Bureau.
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jason
24 days ago
I have basically been a claim free…
I have basically been a claim free Allstate customer for a few years (1windshield replaced) and have a few properties and vehicles insured through them. I am in Michigan but Im dealing with an adjuster in the Colorado office for some reason. At one of my properties, I have documented hail damage to my shingles, box vents, sky lights and gutters. (Numerous detailed photographs and a detailed report) Allstate acknowledged damage to only nine box vents and provided an estimate that deliberately came in under my deductible basically denying my claim. Not only was the claim denied, the estimate did not account for a complete and proper repair. My roofing contractors provided detailed documentation from manufacturers explaining the repair and they were shut down and told to watch YouTube videos for repair alternatives. (I am not making this up) I requested a re-inspection and even the inspector acknowledged this but I am still being denied. I cannot believe all the trouble I am having with such detailed reports and photos showing all of the damage. Allstate also claimed my roof was too old!! Funny!!! That didn't stop them from collecting the insurance premium every year. This is ongoing and a very hard lesson learned. Do your research, I thought Allstate was one of the better providers.
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maya
24 days ago
ABSENCE OF ANY LOGIC
I made payment IN FULL for all 6 months auto insurance. After I made that payment, I figured, since all was paid and the balance is $0, I wouldn't need to be enrolled in auto pay anymore, so I checked that off, right AFTER the full 6 months payment was posted. Imagine my surprise when I saw the new charge of $75: after I paid for everything at once, they thought I should lose my auto pay discount even when the balance was $0 and no additional payments were required. I didn't notice that immediately, two weeks passed by and then I saw they put me back on installment payments and charged additional $200 because I lost the discount for payment in full as well. They said, since I failed to pay that $75 charged for disenrollment from auto pay, I didn't pay my policy in full. Carmen Ramirez was my agent and she did a great job explaining how their system was crooked but did literally nothing to help me get back those two discounts. After a decade of loyalty, I am definitely switching to another insurance company, because this wasn't the only time I had issues with Allstate. Another time their fantastic system cancelled my auto insurance for no reason at all and it took me a month and zillion phone calls to get the things right. So, think twice before you do business with them!
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casey wheeler
a month ago
I submitted a claim for wind damage…
I submitted a claim for wind damage after a big storm knocked a bunch of shingles off my roof. Had it inspected by their 3rd party inspected “Hanson/Hansen/Hancock something like that” which also agreed there is wind damage. Had a brittle test, pliability test, all failed and they no longer make my 3 tab metric shingle. They suggested cutting up a standard 3 tab shingle which isn’t possible. They also would change adjusters on me ever few weeks so I would have to start the process ALL OVER from scratch with the new adjusted. After it was all said and done, I think they had passed me over to more than 10 different adjusters. This is just fraudulent! It took 11 months to finally get my wind damage covered, after going through over 10 adjusters (they kept moving me around just as soon as I started making progress), and had to ultimately take it to the State Insurance office before they finally did ANYTHING. This company is a bunch of scam artist and they WILL NOT cover you when/if you ever have a claim.
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shad tree
a month ago
The agent I worked with is Stephanie
The agent I worked with is Stephanie, she was very helpful and if she didn't know the answer to a question, she was eager to find the correct answer for me. I have been very pleased with Allstate in general, love the Drivewise app.
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aj wright
a month ago
Allstate's customer service is non existent
Allstate's customer service is literally non existent. Local agent is of no help to resolve issues. The 800-255-7828 call center is useless as well. Going on week four to get an issue resolved. I've been bounced around after several calls with no one taking the initiative to correct Allstate's error. I wouldn't recommend this insurance company to my worst enemy.
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shadow kingsley
a month ago
They suck
Their hiring practices are disgusting, disappointing and discriminatory.
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dean moen
2 months ago
I have a roof claim
I have a roof claim, every house in my subdivision is damaged and had no problem with insurance claims and I have the most expensive home insurance with extra roof coverage and have had to fight with them , !st they turn almost every claim down, hoping you go away then 2 more days off work and only want to replace partial and some how match !!! Come on Allstate , I have missing shingles and water damage . they are the worst company and you will not be in good hands with scamstate (Allstate)
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wanda slaunwhite
2 months ago
Michael Boss represents your company so well.
Michael Boss represents your company so well. He is a keeper, so fast and responsive and does what he says he is going to do. Even stays on the line to ensure you received what you needed. He helped me with my last few transactions of adding a vehicle and I reached out about a billing question as I had wanted to pay a lump sum and even though not something he is responsible for he called me to help me through it and gave me all of the details of what to do and how to do it. He goes above and beyond and would make me want to stay with Allstate because of him,
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tyler
2 months ago
Terrible company
Terrible company, deny your claim even after providing all the evidence and info they ask for. Do not use this insurance company. I went through all the steps they asked me to and then they denied my claim. 4 months of wasted time. Rude staff and never return calls. No sense in having insurance if they’re not going to be there when you actually need them. I’d give 0 stars if it were an option. Complete scam
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nonya mclain
2 months ago
Had Allstate for 6 months
Had Allstate for 6 months. Was promised a good/fair rate, received a good rate. After my 6 month policy expired, my policy DOUBLED and then some, when I had no accidents or any claims. This company is SCUM of the Earth, do not get them. You'll be sorry, I warned you!
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linda l
2 months ago
Painful to get reimbursement
One of their customers rear ended our vehicle and it has been extremely painful to get reimbursement. They are denying paying for rental car insurance coverage and trying to stick us with over $1000 of charges.
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d p
2 months ago
Lousy Customer Service
Allstate apparently has NO concept or understanding of "customer service". I've been with them for about six months. It has been one thing or another since I started with them. If I could give a negative rating I would. Very little of what they said they would do was followed through with initially, Information was incorrectly entered and/or omitted and subsequently created numerous issues and problems that I ended up dealing with. Just getting in touch with someone that can actually help you with anything is an absolute nightmare, whether it's just a simple question or needing to change something. Continually disconnected from calls and have to call back 5-6 times just to get to someone that knows anything or can accomplish what you need to do. Apparently they think that they are doing you a favor by letting you pay them, and not doing their part. This way of doing business seems to be becoming the "standard" for a lot of businesses. I dropped a different company because of the same issue(s). Once again I will be taking my business elsewhere with no intentions of coming back to this company.
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rachel dawson
2 months ago
I’ve had more good experiences than bad…
I’ve had more good experiences than bad with them. My most recent one brining positive.
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zar
2 months ago
Our agent kept calling us every hour to…
Our agent kept calling us every hour to sale the products. After sale he did not bother himself to respond. When we started with them my name couldn’t add to insurance since my driving license was expired. The next day I called 5 times to inform them about driving license renewals and left messages. Sent 3 emails but no respond. I couldn’t drive for few days , however they withdrew the money the first day. Hate this company
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elisabeth lernhardt
2 months ago
I would give them minus1 if I could
I would give them minus1 if I could. Having 6 policies with them, I would hope they cared about me , but I found out they didn't! They did not inform me, when my agent quitt. Then I found out they got rid of all agents! In addition they have claimes in my Auto insurance, that I don't recognize. So now i am having a hard time finding new insurance, because I can not contest the claims.
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t.a. hines
2 months ago
Deceiving Commitment…!
This Insurance isn’t reliable at all…! Don’t / Won’t stand up to the commitment you think you sign on for auto / home insurance. You think cause you have multiple policies you would get a reasonable discount you don’t. And it not like you’re going to use or file claims on all of the multiple, if ever use. However please beware of being deceived down the line. I guess that is why I see many commercials right now of who they are, and what they offer for coverage 😏. Still waiting to be treated like I matter as a on time auto paying customer who rates have truly gone up up up and away with my hard earned money. Been a customer for some years and I am tried now so I come waring all that’s thinking of trying Allstate keep shopping around. Yes the other company may do the same however it go there a Insurance company out there may have integrity.
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john noble
2 months ago
Allstate assisted me when needed!!!!!
I wrote a complimentary view of this Allstate here in Belleville when I got my car insurance there. I paid my bill for a Chev. Cruze. in 2022. I bought a new Toyota Camry in Feb. 2023 and I did expect my premium to go up. I got the new bill for the insurance in the mail on Friday and on Monday I went in to pay the bill here in Belleville. My car insurance went up quite a bit and so did the coverage. So hopefully all is well that ends well!!!!!
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allie knobbe
2 months ago
Really unfortunate experience
Overview: Allstate seems to be selling snake oil. They refuse to provide the service and coverage you pay for. Please go elsewhere. Extremely Frustrating Experience with Allstate Claim - Unprofessional Handling and Lack of Communication I feel compelled to share my highly disappointing and frustrating experience with Allstate regarding my recent claim. The mishandling, lack of comprehension, and overall run-around I have received from Allstate agents have left me in utter disbelief and has forced me to seek legal assistance to resolve the matter. It all started on 06/06/2023 when I first contacted Allstate to report my claim for Hail damage that led to subsequent water damage and mold. I spoke with an agent named Ashley, who was initially very helpful and passed my claim off to who she believed was appropriate to take over the case. My claim was then handed over to Damaris Fuentes, who, unfortunately, proved to be incompetent. Despite the contractor and Allstate's own representative confirming the hail damage connection, Damaris insisted that the claim should be denied because it was filed as water damage. It was evident that Damaris had not taken the time to fully comprehend the situation, resulting in unnecessary complications (they had me submit a new claim as hail instead of water which should have never happened and will negatively impact my rates going forward) A new claim was eventually opened per Darmaris instructions on 06/13/2023, but the ordeal was far from over. Tiffany, who was assigned to the new claim on 06/27/2023, took an excessively long time to respond to my inquiries. When she finally did, she concluded that the new claim was, in fact, a duplicate of the original one and should have never been opened. This revelation added more frustration to the already convoluted situation. To my dismay, on 07/21/2023, Ben from Allstate reached out to discuss the wrong claim despite my attempts to explain the mix-up. Ben seemed completely oblivious to the communication between Tiffany and myself, and persisted in discussing the wrong case. It became apparent that the lack of internal communication within Allstate was contributing to my distressing experience. In my desperation for a resolution, I contacted Bailey on the same day to inform her about the ongoing issue and the distressing run-around I was facing. However, it seems that even reaching out to another representative yielded no significant improvement in the situation. The lack of accountability and communication among Allstate's team members is truly astonishing. At this point, my frustration has reached its peak, and I have been left with no choice but to seek the assistance of an attorney and a public adjuster. I sincerely hope that Allstate will take a serious look at this matter and provide the coverage that I faithfully pay for. The fact that I am now forced to consider legal action just to receive the services I am entitled to under my policy is deeply disappointing. Allstate's mishandling of my claim, the agents' lack of comprehension, and the perpetual run-around I have been subjected to have significantly eroded my trust in the company. It is disheartening to witness such unprofessional behavior from an insurance provider that is supposed to prioritize its customers' well-being. I hope this review serves as a wake-up call for Allstate to address its internal communication issues, improve its agent training, and prioritize the well-being of its customers
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aoki kaoru
2 months ago
Horrible service
I am with them still cuz I believe all insurance companies are the same. I made claims but I never received communication from them. Every time I must call them. Received Email response when I sent pictures and documents saying "Recieved". But no comments or questions or follow ups. I escalated but no use. Last claim I made took nearly 1 and a half years to get reimbursement of my deductible. Current claim too. No detailed pointed explanation Allstate decided my fault. Rep. dropped call while I was making statement, called me back but accusing I hang up. Going who hang up for 5 min. and I lost train of my thoughts. My cell was at year focusing explaining I don't have any reason to drop the call. Could be an accidentally dropped but I believe he did it strategically.
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pawel stefanski
2 months ago
Allstate doesn't understand "customer service"
To send an email to your Allstate agent, you need to accept Allstate's marketing junk mail. No other way. Their agents are unresponsive, the insurance prices went through the roof (without any notices or outreach by the agent), and providing feedback is very difficult... I could go on and on. Overall, after 12+ years with them, I am ditching them for good.
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tye hardison
2 months ago
Multiple Policy I can't access.
I have Home, auto, and a commercial business policy. This is the worst site to navigate for reviewing policies. I can't access my business policy details on my Inland Marine, because Allstate won;t link the policy with my Commercial Business Policy. So every year, for the last three years I have to call and ask to have the policy info emailed, and make the payment on the phone. Then when I try to communicate with my agent, I get these useless emails.
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donna palmer
2 months ago
I started a policy with Allstate in…
I started a policy with Allstate in December of 2022. When I got this policy it was to separate mine and my husbands insurance policy and company for very personal reasons. In April Allstate decided without any permission from me to add my husband to my policy and raised my rate to 285.00 a month more then I pay for my car payments. The customer service rep. told me it was a state law and it is not if the person was not added from the first date and he WAS NOT!!!!!!! I have spoken to many x Allstate customers and have been told similar stories of rate raising and adding people who do not belong, without permission to their policies so they can raise their rates. SCAMMMMMMMMEEEERRRRSSSSSS and TTTTTHHHHHEEEEEEIIIIIIVVVVVVEEEEESSSS Please do not use them you will not be happy I promise......If I could give a 0 star I would.
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ashlyn christiansen
2 months ago
My agent and his team DID not…
My agent and his team DID not communicate with each other at all. He even admitted he could do work better with his team. His team was telling me false and misleading information which lead to my policy being cancelled. They did not take any blame or responsibility whatsoever and I am extremely disappointed in their customer service.
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cathy krumanocker
3 months ago
If I could give a 0 I would
If I could give a 0 I would. My parents have been with them over 30 years. Never put in a claim against homeowners insurance or Car insurance. 2 years ago they tried to put in a claim. Told it was covered started work then stated oops we don’t cover it. Now this year last week my parents pump broke and the house flooded. Oh it’s not covered. My dad has a plan which he was told covered everything. Well once again oh no we can’t do that. After 30 years good bye all state.
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mary elizabeth
2 months ago
RUN!
Hail damage to my car. No lien or lease holders. My personal property. Allstate refuses to cut a check for damages. Run from this company the first chance you get! UPDATE: Car is a total loss. Wow, now my insurance will reimburse me.
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lou anschuetz
3 months ago
No coverage for roof storm damage
Had roof damage after strong storms. Arranged for a quick review and repair/replace before the next storms came in. Allstate informed. Roof is 19 years old, so new roof it was. Allstate paid nothing, claiming that we didn't give them enough time to check it out before during the repairs to protect the property. Didn't expect full replacement cost. Really didn't expect zero. Nada. Nothing.
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steve paine
3 months ago
One of your drivers ran a stop sign and…
One of your drivers ran a stop sign and I hit her with my truck and it caused damage to the front of my truck and your insurance driver admitted it was her fault but when I talked to your claim department told her what happened and she wrote back on email and said that it was 15 percent my fault and 85 percent your insurance driver fault i just want to know how is it my fault that she went through a stop sign and I hit her even on the police report said she was at fault all i can say is that it's your insurance driver fault 100 percent and she is going to pay for the damage she done to My truck because I'm not going to pay for nothing because it was not My fault at all so i don't know how it's 15 percent my fault that is a lie i just want your insurance driver to pay for the damage she done that's not that hard to do and I think your claims department needs to look at what happened instead of saying that it's 15 percent my fault when i have nothing to do with your insurance driver running a stop sign i can't control your insurance driver so how is it my fault even the police report said it was her fault and not mine
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michael schwamb
3 months ago
If I could put a zero rating I would..
If I could put a zero rating I would... Stay far away from your in good hands with Allstate thats a bold face lie. I hit a deer on my way to work on June 5th, I have a 2023 Kia K5GT. That has 2700 miles on it.. So far, The Body Shop has found $22000 in damage. He told me if it was his car he would not want it back.. Allstate does not want to total out the car. I have been fighting with them now For 4 weeks now no one will return my call. After reading all the bad reviews on Allstate,I would not go there for pet insurance. I told Allstate they can send all that checks They want to The Body Shop I will not sign one. If I was able to submit pictures of my car I would. Airbags were deployed, seat belts locked up, still want to fix car. I am not in good hands I am in mayham. I'm not sure what my next step is but I'm standing firm. I don't want a car that has no value to me! as I have lost all trade in value on it. Allstate has told me my car is worth 35k and I paid 30k for it. 😆 now that's funny.
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adrian
3 months ago
My claim has been open for over three…
My claim has been open for over three months now, and I must express my frustration with the entire process. Initially, the insurance company attempted to deny everything related to our water mitigation issue. Eventually, they approved the claim, but their settlement offer was only a fraction of what it actually cost to complete the necessary repairs. We sought out multiple estimates, and despite our efforts, the company showed no willingness to provide a fair resolution. I am deeply disappointed with their handling of this situation, and I can confidently say that I will never consider using this company again. Their homeowners insurance policy has proven to be the worst I have ever experienced. I strongly advise against putting your trust in their hands.
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carol beck
3 months ago
Worst customer service via chat and…
Worst customer service via chat and phone. They do not seem to know what they are doing
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craig dyck
3 months ago
Truck was stolen
Truck was stolen, no one even contatcted me for at least 18 days. Every time i called i was put on hold every single time more than 45mins on average. Agents quoted me $1000 more than a previous agent. Absolutely the very worst customer service ive ever experienced. Look below the comments are all the same. Hey Allstate read your reviews!!!!!
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beth frost
3 months ago
Absolutely no customer service
Absolutely no customer service. And when we switched to State Farm and cancelled Allstate they wouldn't cancel our policies! They are still trying to charge us 5 months later! DO NOT sign up with Allstate. Terrible company!
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r.g.
3 months ago
Can't handle home Insurance with more than 1 person
Just a simple PSA for any folks currently with AllState or considering Allstate : If you're considering a Tenant Insurance policy with this company and your household has more than 1 person - I'd strongly suggest you don't purchase a policy from them. In the course of a year they've easily shown that they're incapable of doing the following : - removing A policyholder's name from a Joint Tenant insurance policy - remove One set of payment information from said policy - Update the missing contact+payment information with the new contact information AND payment information of the remaining policyholder in this policy - contact you in a timely manner regarding complaints/issues with your policy - Unable to resolve financial disputes regarding payment schedules on a policy TL:DR - please don't get a policy if you're getting a tenant Policy with 2 or more people as you're in for a world of miscommunication bordering on never getting your money back.
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linda boban
3 months ago
ALLSTATE THE WORST INSURANCE.
ALLSTATE THE WORST INSURANCE.. THEY WILL NOT HELP YOU.... THEY IGNORE YOU IF YOU GOT PROBLEM...... DO NOT BUY YOU WILL BE SORRY
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tony buckley
3 months ago
Read this before choosing Allstate
If I could give zero stars, I would. I was misled and lied to about a homeowners policy and an auto policy. I purchased a homeowners policy with replacement cost on items and have emails confirming it only to be told by corporate they don't sell Replacment cost policies, and I'm not covered. I also added a car to my policy and found out today the agent never followed through, and the car was never added. I was still paying but had no coverage. After spending 6 hours on the phone, I was hung up on and told there was nothing they or I could do. I filed a complaint with the PA insurance department with all emails, phone recordings, and policy documents. On top of this, a quick search of a couple of agents' names brings up at least 5 lawsuits for these same practices. Stay away!
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malik yoba
4 months ago
5/31/23 their 86 yr old insurer ran a…
5/31/23 their 86 yr old insurer ran a red light and caused the accident. 1. he never reported. police report said he cause it. since 5/31 and it is 6/13 i have been trying to get my payment for the car. Have been told by 4 different agents 3 different things on getting paid. their policy is once the tite is signed and uploaded to them payment is in 24hr. now they are trying to say when they have the car and title then we can you. The auction people copart said nce the title is in allstate they need to pay you not wait for us to get the car. the car is not yours anymore. no where on the paper does it say you need to wait for the car to be pickup and at the acution place in any doc or on their website. Allstate is a scam when they have to you for their drivers.. off to see the lawyer...
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carol brown
4 months ago
Run don't walk
Run. Don't walk. Your insurance agent from El Paso (Manchuca) will raise your rates every chance she gets. You will get 60 different stories from 50 different call center "agents". Adjuster Stacey Holt could not be bothered to take down a phone call. I am not at fault and they will drag their feet just as other insurance company does. You will end up getting an attorney and contacting State Board of Insurance and the Attorney General
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gail
4 months ago
Buyer Beware! Terrible business!
Needed a tow and found out that two “events” only are allowed per calendar year. Doesn’t matter if its 2 tows or 2 battery charges. This was NOT something that was discussed when I purchased. APP is terrible - hard to navigate and doesn’t appear to really reach anyone. Phone number for roadside assistance has a voice answering system that goes round and round and you end up where you started. Customer service (when you finally get through) was rude, unknowledgeable with no solutions. I had the same rude service both times I was allowed to use my plan. Seriously, worst company ever!
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sharlankan
4 months ago
Worst insurance company to every sign…
Worst insurance company to every sign up with!!! The rates go up WITHOUT any justification!!! Go to CAA insurance....they are charging me less than half of what Allstate was charging me!!! do not sign up with them, unless you want to get ripped OFF!!!! Haven't even got my money back from Allstate they owe ME!!
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karl kurby
4 months ago
This company is NOT 🇺🇸🇺🇸 PATRIOT FRIENDLY
This company is NOT 🇺🇸🇺🇸 American PATRIOT🇺🇸🇺🇸 friendly as it is owned by BlackRock and Vanguard who are enforcing its customers into costly unnecessary repairs with a deadline on them nation wide! These repairs could price you right out of your home!!! 🇺🇸🇺🇸 GOD BLESS AMERICA!
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efim g
4 months ago
over charge , a fraud ...
after 4 months i paid in full the Allstate sent me more money to pay for my policy no explanation 2 weeks on the phone nobody knows why i have to pay more, and this is a second time happened first time was a system error, i lost a trust to Allstate...i am out from Allstate
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margaret e dellatorre
4 months ago
WARNING
WARNING BEWARE OF: Allstate Insurance Agent: Bradley Howard, brother to Moe & Curly Jennifer Green, Allstate Insurance Adjuster Allstate’s favorite restoration - True North Restoration Allstate is seedy, sleazy, unethical, corrupt and inhumane. They lie, cheat and intimidate and operate in bad faith. After significant research, it was learned that Allstate teaches their adjusters to deny claims, then rewards them with kickbacks, which are safely called ‘bonuses’. These bonuses circle back to the agents. These people are not our friends – nor yours! This story involves two major water damages in our home. First on June 30, 2022 and second on November 16, 2022. Several years with the company without any claims FIRST: Pipe break/main water line on third floor. Severe water damage to the third floor and to the main floor. Asbestos located in small area on main floor. Relocated to hotel, 40 days. True North, Allstate’s preferred restoration company, extorted $10,000 from us saying they couldn’t begin without it. We reported and threatened them with fraud and elder abuse. The funds were returned. There was serious property damage PLUS extensive personal property losses. SECOND: (A frozen spicket in patio) damaged the entire basement area, storage room, garage, fireplace and surrounding areas on the main floor. It also affected our neighbors unit. Basement/storage area were restored, the fire place area remains untouched. Extensive property damages and personal property damages. PERSONAL PROPERTY CLAIMS: The story gets interesting, muddy and sinister and Allstate’s bad faith performance is in full view. Agent, Howard convinced us that we had his full support. He had our 6-month period extended till May 1, 2023. Keep in mind that we’re trying to make sense of two floods creating what appeared to us like rubble and a land fill. Plus, contractors coming in and out like a revolving door. Jennifer Green stressed that each item had to be listed separately, price, date of purchase and pictures. This was a tedious, labor intense project that took numerous hours and deep concentration. When we completed the project, we couldn’t get our computer to send, so B. Howard said he would do it. We had only one week to meet the deadline. The report was dropped off to Howard at a central Allstate office. However, Howard conveniently left on a weekend excursion leaving Jacob, an associate in charge. We couldn’t make contact with Jacob, so we chased down the report and found it in the central office in a file room untouched. We took it and tried processing at Staples and Home Depot and each time, “Case Closed”. Returned to central office and the front desk receptionist processed it for us. Finally, in Jennifer Green’s hands. We immediately received a call from Jennifer Green with Agent Brad Howard on the line. She began picking the items one by one, kicking them all out and asking for Howard’s approval, his response was “yes’. Then I was told all items would be picked up and tested at ‘OUR’ expense. It all unraveled for us plain and clear. It was set up so we wouldn’t meet the deadline, all designed by both, Jennifer Green and our Agent, Moe & Curly’s brother, Howard. The plan was to make it impossible for us to collect. At this point my husband said, these people are killing us, working us like mules, breaking down are health, we are not going to file personal property claims on these two, and we didn’t. Under Allstate’s watch, there has been a broken wrist, a broken femur due to True North’s sloppy clean-up in their construction sites.
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ashlee
4 months ago
The worst ever
They need to not have the job titled they have cause they dang sure don’t do what it entitled. They refuse to even investigate my claim even tho it would help them if they did. I’ve cursed them out. It’s like they can not hear. They lie on their paper work and lie to customers about the paper work it’s self. They don’t appreciate the fact they have a loyal paying customer for many years who rarely has ever made a claim . It’s absolutely ridiculous. Accident investigation… my butt! They told the main policy holder to not please just calm down bc the other person got Morgan and Morgan and they are scared of them. Honest to god truth . Freaking CRAZY!
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liam steele
5 months ago
Thieving incompetents
Where do you even begin with this lot? We’re on our third adjustor after the tornado. The first was “removed” after an extremely foolish man came to our home, and told us that the insurers weren’t ever planning to pay. Presuming we just live in a broken home. After the announcement of “we’re definitely taking legal action”. We were given a competent man. Who left. I’m presuming he quit, as the entire company seems like an outfit. Happy to take your premiums, but will happily refute your genuine claim. You can live in a designated disaster zone and they will say things like: “how do you know it was a tornado?” Oh I don’t know. Maybe by the weather, or the fact our possessions blew away. Even a simple google search seems like rocket science to their employees. They ring at inappropriate times. It’s like the sabbath isn’t even respected. As they will happily dial your cell phone while you’re in church. This company is a joke and I won’t rest until I get what I’m owed. My advice. Avoid these people like the plague is in town. You’ll absolutely regret giving them your hard earned money. As they rob you blind and then have their CEO brag he doesn’t care. I resent giving even one star.
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meadow
5 months ago
Not in good hands,but in greedy hands
Not in good hands, but in greedy hands, they doubled my insurance policy after my first accident after 12 yrs of coverage with them, so much for accident forgiveness! It doesn't exist and they are just greedy and immoral at this point. They have so many bad reviews as of lately, I think they should be cancelled. Definitely getting new coverage and tbh all insurance companies are all greedy it seems and deceitful these days. Just don't get the so called square coverage for anything either it's an absolute joke!
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bob
5 months ago
Stay away from Allstate
Stay away from Allstate. Please heed my warning. If they move to India, maybe they can insure Camel's better than homes. But I seriously doubt it. If I owned a Camel, and lived in India, I still wouldn't insure it with Allstate.
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caralee crary
5 months ago
They were my car insurance carrier for…
They were my car insurance carrier for over 20 years and just lovely highly recommend.
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patrick haar
5 months ago
Be aware that Allstate is moving their…
Be aware that Allstate is moving their entire claim department to India. Everything is about cutting costs and they will do everything possible to avoid paying you…stay far away!!
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sura rath
5 months ago
Allstate is a fraud
Allstate is a fraud. I have been a client with a bundle policy (1 house, one landlord, and one auto) for more than ten years. No claims except hail damage to roof. Recently, I found some water damage in the kitchen--wall, cabinets, and floor--caused by a leaking faucet behind the refrigerator. Today is the sixth day. Allstate has not yet approved any repair. A local company Paul Davis was sent by them to fix dry wall damage, and today I got a call that its charges are not covered by them. I wish there was a lower score I could give them.
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sk
5 months ago
Deja Fields is an absolute waste of…
Deja Fields is an absolute waste of time. Quotes were provided that were incorrect and then abruptly increased by 30% and then had the audacity to state that i was going to be blocked for spam. Won't be getting a single cent of my business.
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j j mcdonough
5 months ago
Dorothy Bowlin, Top Notch Allstate Insurance.
Dorothy Bowlin is an excellent Allstate representative. She is very responsive and professional to all of my insurance needs. I would highly recommend her.
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oa
5 months ago
This is NOT a trustworthy company for…
This is NOT a trustworthy company for insurance. They conduct extremely unethical business. I am basing this from personal experience as a customer.
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toyota mitsu
5 months ago
Worst and biggest mistakes I ever done…
Worst and biggest mistakes I ever done to dealt to this company. Never ever go to all state company insurance. Very poor customer service waiting 2 hours before some one over the fone to speak with. They claim they provide better service and coverage now I ended up no insurance for my property at all. Because they promised they will cancel my insurance on behalf. Be careful to dealt insurance with them them. Bottom line never ever go to this company period that's the nightmare of your life.
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jeanne rohrs
5 months ago
You’re in bad hands with Allstate
We carried Allstate for home, car and landlord insurance (3 rentals) for 20 years and never filed a claim. We’ve moved states and lived in multiple houses. No claims until a couple years ago when our refrigerator line got a pinhole leak and did some damage in our kitchen. We needed new kitchen floors and a couple cabinets repaired. Their estimate was about 1/6 what we were told it would cost to repair but they conceded and paid. Fast forward a bit and there’s a hail storm that sent roofers knocking on our door to say there was likely damage. We told them to take a look and they confirmed. Talked to Allstate who wanted to send out their people who said there was no damage. Fine, we said. Close the claim. Then last summer, a pipe in our basement sprung a pinhole leak. Drywall needed repaired, and carpets cleaned. Couldn’t have cost too much. We even used their “good hands” contractor who took 6 months!!! To wrap it all up. No big deal, we said. As soon as the claim closed … Allstate told us they were dropping us!!! What?!?! Conclusion? You’re in good hands as long as you never ever file any claim.
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jonathan bonnette
5 months ago
Never asked for milewise device to be…
Never asked for milewise device to be sent to me. Price was not stated that I had to use this device and I deselected it when I purchased the policy but yet they still did a bait-and-switch and now I have to look for policy again for a company that does not spy on my driving.
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poodles
6 months ago
Their policy sucks
Their policy sucks! They bounce insufficient funds and stated I have to pay credit card or debit. They refuse to use my bank account! They money is there! They must not want my money or business. They don’t call back either!
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mark
6 months ago
Never returned multiple messages. Trying to get out of paying.
I was involved in an accident with a car insured by Allstate. The Allstate adjuster said they would call me back in 5 minutes to do a recorded statement. They never called me back and made little or no attempt to get in touch with their insured. I have always had bad experiences with Allstate
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frank grandinetti
6 months ago
These guys use biased and…
These guys use biased and unprofessional contractors that no one would ever hire in private practice . They use the same contractors to diminish and devaluate your claim. It’s a conflict of interest when they use contractors repeatedly and over prolonged and full time hours. The politicians support this company by not truly or fairly regulating them and handing over tax dollars in support of their corrupt practices . Escalating your complaint to their Ombudsman’s office is pointless as they are not a fair or neutral body and most of the staff is young and very inexperienced and have little to no regard for your position or standpoint. They won’t respond to much and force each client to get a lawyer and or wrangle the broken political regulations fiasco. This is by far the largest organization of liars cheats and buffoons . Far worse than any other as the front line insincerity and fake smiles are short lived when you loose house and home with these cheating clowns .
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edwin fontanez
6 months ago
worst customer service/and don't deliver on their promises
i had auto, renters and motor club insurance with all state, i was out of the country for an extended period time, well my house had 10 pipe break of water leakage even that i had my main shut off valve turned off, well i lost every piece of furniture in my basement and in the 1st floor the carpet got damage along with my tv computer monitor and an executive desk, i put a claim and they denied the claim suppossly because no one was at the house for more than 30 days,well to make matters worse my auto battery was dead i needed a jump start and called roadside asisstance and they told me taht because i had just reativated my car insurance that i had to pay out of pocket at all this i had been paying for the automotive club all along, so i pay $90.00 and requested a refund so they said they will send me some document to fill out for the refund and this was around march 6 2023 today is April 7 and i still haven't receive nothing, and even though i cancelled all my policies with allstate since March 6 2023 ,on March 27 they still withdrew $23.49 insurance premium and today they withdrew $14.92 for the motor club and every time i try calling them every single person i call say i can't help you BUT call this number that number tell me the same thing call this number and after calling 5 different numbers the six number i call try to help me but oh that office is close you have to call tomorow , bottom line i have had at least 4 or 5 diferent insurance carrier but, never ever had had so much trouble trying to contact some body from allstate, so do not believe the term "Your In Good Hands" because you are not, i don't have any enemy but if i did i will not reccomend allstate to them,the worst insurance company that in my 63 years of life and having insurance since i was 18 years old that i have ever dealt with, if you have heart problems do not purchase allstate insurance beacause dealing with them could affect your health as well as yor pockets, thank you
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tim spade
6 months ago
They try hard not to pay claims
I had severe storm and hail damage to my roof in 2022 and had pretty bad leaks with interior damage. Allstate adjusters inspected my roof and said there was only $400 damage and completely denied the interior damages. I have never been so unhappy with an insurance company. I do not recommend them!!
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schucumbs
6 months ago
HUGE ATTITUDE PROBLEM with customer service
CUSTOMER SERVICE is disgraceful. My FIRST experience with their customer service and I think it will be my last. I called to make a payment (I have auto pay but noticed the money wasn’t taken out my a/c). Over and hour to make the payment, the First Indian lady hung up on me, even though she was she rude and aggressive one, the other four agents left me on “hold” NO ONE CALLED BACK. It felt like I was a burden to them, calling in to make that payment. Why are these people in customer service? And why is Allstate putting up with bad attitudes towards their clients? Remember, I called in to make a payment. Been with Allstate for years and now I’m thinking I may have to shop around because I won’t want to ever go through their Customer service ever again. What a shame!
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laletha cunningham
6 months ago
They dont stand behind their slogan. You are in good hands with all state.
This company logo is: you are in good hands with Allstate. Well, this is not true. It's very difficult to get someone in claims to communicate with you regarding claims. My son's car was stolen from our driveway and was involved in a shoot by the people that stole it. When the car was retrieved it was vandalized and wrecked beyond. I told them that we would not take the car back and would like the blue book value to obtain a new car. There give people the run around for their money. Buyer Beware.
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tia dorsey
6 months ago
Why did Allstate not pay for my…
Why did Allstate not pay for my complete repairs? I had my car fixed at a shop I have worked with in the past. They informed me Allstate would not pay their labor rate and took a 3% parts discount on all the parts on my vehicle. They are not an Allstate shop and have no agreement with them. I called several shops in my area and they charge the same labor rate as my shop. When I asked if they give a parts discount to Allstate, they all said no. Most of them recommended switching insurance companies as Allstate does not have a good reputation for taking care of their customers and fighting over repair estimates with shops. Serval of the shops said since it is Allstate, they would need payment before the vehicle left. They said Allstate does not pay their bills. I asked my estimator who he would recommend for an insurance company and will be making the change soon.
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hgraziano
6 months ago
Do better Allstate
Allstate did a quote for me and thought it was appropriate to bill me on auto pay for over 8 months without my permission. They will only refund me for 3 months and refuse to refund the rest. I never owned the car. I just wanted a quote. Make it right Allstate. Don’t get a quote from Allstate they will take your money without your knowledge or permission. I definitely don’t feel like I’m in good hands.
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socialology
6 months ago
Are Senior Citizens Really in Good Hands with Allstate?
Allstate has abusive practices. They abuse senior citizens. Allstate is disrespectful to its customers and their family members. After 40 years with Allstate and over $100,000 in premiums and zero claims, Allstate was rude when I was hospitalized. Are Senior Citizens Really in Good Hands with Allstate?
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fausta
6 months ago
If I could give "0 stars I would ,I
"0" stars I had them for almost 20 years for all my vehicles ,home car insurance I never filed a claim till my home was vandalized ,They denied my claim ,I ferl the government should look at these fraudulent companies as they only steal your money 100% thieves.Stay away from this company!
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jason maples
6 months ago
Allstate Homeowners Claim Issues
I have had Allstate Homeowners Insurance since 2006 and have never had to file a claim. In 2022 we had a devastating storm come through and severely damage my roof. Claim #0682410485 was filed on August 25th 2022. Daryl Mistric had the claim to begin with. He scheduled an Allstate funded adjuster to look at the roof and his direct words while on my roof was, "This is the worst hail damage I have ever seen in my life." After the adjuster came out Daryl stated that there was no damage on the roof. Since then, there has been three separate roofing contractors look at my roof with the same opinion of severe damage. Daryl decided to have a virtual inspection of my roof with one of the roofing companies and even with all of the evidence in front of him, he still stated that there was no significant hail damage. There was no communication until March 3rd 2023 when another storm came through and now has blown shingles off into my yard. When I got in touch with Daryl, he let me know that he had been out of the country and my claim had been assigned to a different representative (Nicholas Nagle). Upon initial contact when the second storm came through, there was a response from William Swenson that my adjuster is taking time off and I was to wait until I received a response. I finally called Nicholas and spoke with him about the claim which he was unfamiliar with and wanted to research it and get back to me. I have not heard from Nicholas or anyone from Allstate since that phone call. Currently, my roof is in shambles and Allstate is trying their best not to cover it even though there has been multiple companies that have looked at it all with the same opinion of damage. Allstate has shown that they are very good at ignoring the issue and we have had a very hard time getting them to respond since then. I have always had a good opinion of Allstate, but after this situation, I have changed my opinion and would advise everyone to stay away from Allstate Ins.
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krishan joshi
7 months ago
Definitely Not in Good Hands.
My car was hit on Dec 14 2022, and even though the other guy insurance accepted the liability, i had to pay, and now post 2 months they have started the recovery process. Very hard to contact adjuster, email never returned; call goes to voice mail. total disaster. Also, the diminished value inspector will give you a very low ball which is never acceptable. Overall not great insurance, claim process is very slow, and just don't expect anything from diminished value inspector. Their logo says "you are in good hand" but first hand experience says definitely not in good hands.
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abe
7 months ago
The only reason I'm giving them a 1…
The only reason I'm giving them a 1 star is because that's the lowest option. It's been 2 months since I reported an accident I was told that Victoria Brown was my adjuster but I've not heard anything from her in 2 months even though I have lifted messages on her phone
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alessio sundas
7 months ago
My car was hit by I don't know who I…
My car was hit by I don't know who I asked my #Allstate insurance for help I was treated badly by the inspectors I didn't get the tow truck I didn't get the replacement car Of course I pay this policy I chased them for a month asking help to fix my car and this was not granted to me and coincidentally they had to sell the car #allstate #insurance you advertise on tv if you treat people like this!
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madeline johnson
7 months ago
I have had my car in the shop for 3…
I have had my car in the shop for 3 weeks and it has yet to be looked at by All-State. I am calling every two days to do their job. Once my car is out of the shop I will be switching insurances.
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mary poll
7 months ago
Customer service is horrible
It is not even that good! They told me I would receive a refund about a week later after I canceled my policy it has been three weeks, and I cannot talk to anyone, except for the agent. No matter what I called they sent me back to my agent, and I want to talk to anyone else that is horrible business they make it impossible to do.
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leroy johnson
7 months ago
Adam Kelly Allstate Insurance Agent
By far the worst agent I have had the displeasure of dealing with. What's the point of having an agent that will not return calls or emails. The most communication I received from Mr. Kelly was every month; I received an email reminding me it was time to pay my bill. The second most communication was after I emailed (because I could not reach anyone by phone) and told him to cancel my policy. As I expected, after the cancelation request, I got the royal treatment from Mr. Kelly and even received an email from Keanna Spohn wanting to review my policy. Where was this level of concern when I made phone calls and sent emails that were not returned? Lastly, the final request I made of Mr. Kelly was once the policy was canceled, he or someone in his office sent me a cancelation email. When I was a paying customer, I received no communication from Mr. Kelly not sure why I expected the requested cancelation email after I was no longer a PAYING customer. Back to the norm, I have yet to receive the cancelation email from Mr. Kelly.
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matthew foreman
7 months ago
Terrible, Terrible, Terrible
terrible, terrible, terrible, terrible I have Allstate and was rear ended. They have been so bad - with the body shop, the coverage, the rental car, and the customer service - that I'm canceling my home and all 3 car insurances with them. I'm stunned they would lose a 20 year customer over a minor rear end collision, however, their refusal to actually fix them car instead of just bang it out with a hammer is staggering. I'm done with this terrible, terrible, terrible company.
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melissa
7 months ago
TERRIBLE CLAIMS SERVICE
My daugthers frozen water pipe claim occurred 12/26/2022.Allstate has done nothing, the worst claim service I've witnessed,all they do is keep assigning new adjusters instead of handling a claim professionally. Absolute the worst customer claims service imaginable. will be filing a department of insurance COMPLANT. My daughter & her 2yr old daughter have been placed out of there home since 12/26/22, Allstate could care less, most awful claims experience.
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miguel cepeda
7 months ago
super service men's & women's
super service men's & women's restroom no shower. little tight backing in first come first serve.
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rajesh
8 months ago
They are the worst hands to be in and…
They are the worst hands to be in and our blood leechers like any other insurance company. In my case they agree the roof is damaged due to wind and hail but won't cover the leak cause it is not a whole kind of thing where the water has flown inside, they agree the roof leaked water in to the house and damage caused but won't agree to pay the damage as it didn't happen like a big hole where the water is pouring. Which is ridiculous explanation I have heard.
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_ever _grteful
8 months ago
Allstate= NO
I was searching for another insurance company to go with aside from Progressive. Called Allstate 3 times to get info on policy questions and 3 female reps I spoke with back to back in the same day were rude and nasty. Horrible attitudes! Even called to report that to a supervisor and that person's attitude was just as uncaring and nonchalant. If that's the kind of service I can expect them you won't get a dime of my money. No thanks!!
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rhonda white
8 months ago
I would like to thank my Allstate…
I would like to thank my Allstate representative Evelyn Clark. She’s very professional and knowledgeable about the services that this company has to offer. She made me and my daughter feel at ease to find a policy that would best suit our needs. She made us feel like family. I’m so glad that she is my representative. I would refer anyone who’s looking for insurance to Allstate and Evelyn.
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brant cording
8 months ago
Won't pay total for vehicle repairs!
Was told that they would not cover all the charges by the shop for my auto repair. Why have insurance if they won't pay for it? Disputed charges and only agreed to pay what they decided rather than shops determination. Does it say that in my contract? Is there a clause that they won't pay your insurance claims if they decide not to? Doubtful. Next closest place that is authorized to perform the repairs is about 150 miles away! Didn't tell me until car was torn apart for repairs that they wouldn't pay all the charges. Bad company doing bad business. Even told me the shop should have let me know that they wouldn't pay! WHAT? It isn't the shops job to tell me that I have selected the wrong company. Allstate should have told me that before I signed up with them! I will not be renewing my contract with them.
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maggie m
8 months ago
A truck backed into me in October 2022
A truck backed into me in October 2022, it's now January 2023 and I'm still trying to get my claim settled. Good luck trying to get their Claims Adjuster to contact you, my repair shop and I have emailed and called this adjuster, Eugene Mak, with no success. No reply to even tell you he is busy but will respond when able, and if you try and call their company you're on hold for over 30 minutes, then they send you to an "overflow" switchboard who can't help you but take your information and give you a reference number. Even if it's marked as "urgent" you still don't hear anything back from their company so you're forced to sit in their Que again for an extended period of time. Trying to get in contact with the Office of the Ombudsman is a complete joke because the end of the form doesn't accept your Policy number, if your insurance is under PemBridge (which is a subsection of Allstate). Completely ridiculous!! I just need these people to waive my deductible, since the accident wasn't my fault, so that I can get my car repaired!!! So frustrating!!! **Edit to say I would have liked to give this company ZERO stars but they get ONE star because I finally got in touch with someone who can help settle this (fingers crossed). Thanks to Shawn I've finally booked my repair date for February (Oct-Feb for resolution is absurd) so fingers crossed everything goes smoothly with my car rental. Allstate, please don't post under my review saying you're sorry and for me to email your company because I'm DONE. Multiple reviews here have the same complaint so FIX the problem instead of asking frustrated customers to email you after the fact. I'll be moving my insurance to another company as soon as this claim is settled. DO BETTER.
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jamie
8 months ago
You're NOT in good hands.
I was hit by a driver who was insured by Allstate. Their rental car policy is so bad. The customer who is not at fault should NOT have to pay anything out of pocket. I'd have to pay at least 300 out of pocket with the rental company for a $200 deposit and days I need the vehicle. It would most likely be 600 dollars total. I don't have that to spend!!!! They do this because they know many people like us cannot afford it, they are smart in being greedy. Pray you don't get hit with someone with Allstate Insurance.
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angela p.
8 months ago
Potentially ruin customer's credit ratings due to poor internal collection processes
My family terminated our auto policy and went to another company that was less expensive. We had payments set up on auto pay. There was a final balance owing and instead of taking out the funds, they sent a letter via canada post that we never received. No effort to email or call yet they sent our file to collections and potentially tarnished our credit rating unnecessarily! Customer service at Allstate was not knowledgeable. We emailed the collections company and did not receive a reply. We called the agency as well and no one picks up the phone. Very poor business practices. I would never use Allstate again and am looking to move our home policy now too.
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matthew beck
8 months ago
Customer no service!!!
Just trying to get any kind of customer service is impossible. I have over a dozen Allstate numbers and I can not get a human at any. Often they forward me to the agents, who are awful, sometimes it tries and just leaves you in cell phone limbo. JUst trying to make sure my auto ins check made it, and I can't get an answer after 5 days, and dozens of hours on the phone. Find some other company!!!!!!!!
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julia rose
8 months ago
WORST COMPANY EVER !
WORST COMPANY EVER !! In 25yrs I put in 4 claims ... One car and 3 home Home I had a branch with winter ice storm take out my electrical line. That line controlled the whole "front" of my house and garage. So now I had no light on front porch, dining room, hallway going upstairs, upstairs bathroom, my huge 5car garage and most importantly my 2MONTH old baby's room. Now I had to climb those stairs each and every night in the dark with him swaddled in my arms feeling my way up the banister. I also had a 4yr old son I had to walk behind making sure he didn't fall. Let us not forget my hubby and I too at bedtime. Now I had issues I find out my electric panel box isn't to code. Allstate wants to give me a $800 donation to have all this fixed. Meanwhile I can't find anyone to atleast fix it so I'm not bringing BABIES IN THE DARK UP STAIRS !?!? Finally God sent me an Angel licensed electrician and he did a temporary fix so I didn't have to climb those stairs anymore (it's 3weeks now) in the dark risking the lives of my children. He asked why didn't Allstate give you a temporary hook up. Because Allstate just wanted to cut check and be done. Allstate doesn't care about safety let alone babies falling from your arms down a fight of stairs breaking their LITTLE NECK and DYING !! Unfortunately it was around the market crash so hubby and I between us lost 3 jobs. Now unemployed couldn't pay to update our panel to 200amps and fix the wire. When we sold it in 2022 the temporary hook up from my Angel was still feeding that house. We never had money to call him to come back. We took our $800 donation and applied it to the panel as only way to fix the problem. Unfortunately the crash hit our real estate license and construction jobs. Hubby worked 3full 40hr weeks in a year. That's why 12yrs later we never fixed it. It was sold AS IS and vacant when we kissed and said goodbye to that money pit 1800s home last summer 2022. We had an issue with EVERY CLAIM so why am I paying for this abuse. Then my agent retired and they reassign me to an agent 45mins away in another county only to argue and they reassign me again to another 45mins away having to drive thru 5 towns to get there. Waving at all those offices I could be or should be !!!?!??!? IF YOU VALUE ANY OF YOUR BELONGINGS OR YOUR SANITY STAY AWAY !! THEY ALWAYS CLAIM LACK OF MAINTENANCE OR GIVE YOU PENNIES ON THE DOLLAR. WE DUMPED $40K into THAT HOUSE OVER 15yrs. WE DID DO MAINTENANCE BUT WE COULDN'T DO IT ALL AS IM SURE MANY OF YOU CHIP AWAY ESPECIALLY WITH OLDER DATED HOMES !! YOUR CHOICE SO CHOOSE WISELY!?
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tom ottenweller
9 months ago
They Made Me Tear Down My Garage!
In the spring of 2022, a representative (Danielle) from the Titley agency called to inform me that someone was coming out to take pictures of my property. I thought nothing about it and gave the okay. Fast-forward to May when I receive a "second notice" informing me that these issues must be addressed before my policy renewed in June. Having never received the first notice, I contacted the agency. (Yes, it's possible that I overlooked the first notice. Allstate sends you an amazing amount of paper.) I again spoke to Danielle. (I've never spoken to Ms. Titley.) Danielle informed me that there were bricks missing out of my chimney and that my garage was considered unsafe. I agree with the verdict on the chimney but believe that the garage still had a few good years. In order to have my policy renewed these problems had to be resolved or under contract to be resolved. Danielle explained that if I lost my coverage that I would have real problems getting quality coverage again. With one month's lead time I immediately hired a general contractor to demolish the old and then build a new garage. I contracted to have my chimney replaced. The day that they were tearing down the garage, I figured that I would call the agency as I was in compliance and could now have my policy renewed. Again, I reached Danielle who looked up my account only to find that those requirements had been removed from my account. I walked out on the back deck held up my phone and yelled, "This is the sound of my garage being torn down right now!" I finally managed to calm down and call Allstate corporate. An agent took my report and that someone would call me. A few days later I started to play phone tag with a corporate customer service specialist. When we did finally talk, I explained that Allstate made me tear down my garage when I really didn't have to. Having worked a lifetime in customer service-centric business, I fully expected that Allstate would do something to compensate me. Maybe a deep discount on my upcoming insurance bill or a contribution to my garage building fund? The agent was unmoved and no matter how much I tried he was resolute that Allstate would do nothing. I found him to be condescending and smug. I asked the agent to look up how long I'd been an Allstate customer. "30 years" "And in that 30 years, have I ever made a claim?" "Sir. I can't see that." "Well, I haven't. I've never made a claim in 30 years." He was not impressed. As the call went on I became more exasperated and at one point I stated, "this is b___ s___." The agent responded, "Sir, are you cursing at me?" I replied that I wasn't cursing at him but at the situation to which he replied, "Sir, if you're going continue to curse at me, I'm going to have to terminate this call right now". I noticed that it was 5:10 in the Eastern time zone and this guy's shift was over. He wanted off the call. I unhappily ended the call with never having cursed at the agent (when every part of my being wanted to unload a fusillade of curse words upon him). To this day I've never received an apology from my agent or Allstate corporate. It makes me wonder for a company like Allstate and the Titley agency, what is really value of the individual customer?
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joel mundy
9 months ago
We made a claim for roof shingle damage…
We made a claim for roof shingle damage from severe wind storm. Only need half of our roof replaced. Because of the damage and the age of the roof our contractor said it was not possible to repair the roof because the shingles would crack when trying to replace them. . Also a friend of ours who is an insurance adjuster looked t the roof and said the same thing. But the Allstate rep we talked to Mr. Karlton Tatum continued to say it was not damaged enough and could be repaired. Feel like we have been done wrong, and that they do not care. Our house and five cars insured with Allstate for 15 years. I don't think we will continue with Allstate, if they think that is a good way to do business, denying rightful claims.
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j d
9 months ago
10/10 would not recommend an auto policy.
Let’s start with it’s taken a YEAR total out my vehicle which was not repairable since the original date of loss. Contact was first made with Emily from Escalations in December to which she stated that I can submit my expenses that were incurred due to the delayed processing in my claim. I have emailed several times to get an update on said review of my claim. During the course of our conversation today, Emily mentioned a review had not been completed but she would be denying my requests and a final decision had been made. I insisted on a detailed explanation due to all that has taken place over the last year. I pressed the issue for almost 15 minutes to be met with Emily’s deflection several times avoiding a very specific time frame in question which is October 22-Jan 23 - refusing to take accountability for Allstates delay. I was interrupted several times to be reminded of my choice of body shop and that “it is not entirely Allstate’s fault”. At several different points on our conversation I asked to speak with leadership due to Emily’s tone, lack of empathy and sarcasm. I was told very rudely that there is no one else to speak to and I can only have the number to general escalations. I inquired on the escalations process if I have already spoken with the claims manager, adjuster management etc. I was then told my only next option is to sue Allstate. At the conclusion of the call I was given a number for one Beth Ann whom Emily stated is a Supervisor/Team Leader but was never specific on which department. I would like to say that Beth Ann has done what no other Allstate team member has done, aside from Jan B. and Kenneth L. They have taken the time to listen and really apply the tools given to impart resolution and ultimately treat me like a human being. It is disgustingly apparent at how flawed the claims processing system is and that out of all the hands that have touched my claim only these employees have been responsible for resolution. Because of David S., Vickie, and Emily R., I will never recommend anyone to Allstate and will be sure to share my experience on all social media platforms within reach.
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tom moser
9 months ago
Worst car insurance I’ve had in 40…
Worst car insurance I’ve had in 40 years don’t ever sign up with these people!!!!!!!!
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ewelina furga
9 months ago
WORST EXPERIENCE EVER!
WORST EXPERIENCE EVER!! NOT HELPFUL AND NOT PROFESSIONAL !! CAUSING MORE PROBLEMS THAN IT IS WORTH ... MISSION IMPOSSIBLE TO CONTACT WITH YOUR CLAIM ADVISOR EITHER CALL OR EMAIL NOT RECOMMENDED !!!!
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allysa nilssen
9 months ago
Allstate Supports Trafficking and Fentanyl DEATHS
Please people, if you care about lives lost to fentanyl and human trafficking, DO NOT USE this company!
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gz
9 months ago
Not competitive with pricing/ horrid customer service
Not competitive with pricing, especially for people with a great driving record. Less than friendly customer service when trying to ask about a new quote.