Trustpilot reviews

See what some costumers are saying about Allstate

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89%

caralee crary

a month ago

They were my car insurance carrier for…

They were my car insurance carrier for over 20 years and just lovely highly recommend.

gail

a day ago

Buyer Beware! Terrible business!

Needed a tow and found out that two “events” only are allowed per calendar year. Doesn’t matter if its 2 tows or 2 battery charges. This was NOT something that was discussed when I purchased. APP is terrible - hard to navigate and doesn’t appear to really reach anyone. Phone number for roadside assistance has a voice answering system that goes round and round and you end up where you started. Customer service (when you finally get through) was rude, unknowledgeable with no solutions. I had the same rude service both times I was allowed to use my plan. Seriously, worst company ever!

sharlankan

8 days ago

Worst insurance company to every sign…

Worst insurance company to every sign up with!!! The rates go up WITHOUT any justification!!! Go to CAA insurance....they are charging me less than half of what Allstate was charging me!!! do not sign up with them, unless you want to get ripped OFF!!!! Haven't even got my money back from Allstate they owe ME!!

karl kurby

10 days ago

This company is NOT 🇺🇸🇺🇸 PATRIOT FRIENDLY

This company is NOT 🇺🇸🇺🇸 American PATRIOT🇺🇸🇺🇸 friendly as it is owned by BlackRock and Vanguard who are enforcing its customers into costly unnecessary repairs with a deadline on them nation wide! These repairs could price you right out of your home!!! 🇺🇸🇺🇸 GOD BLESS AMERICA!

efim g

10 days ago

over charge , a fraud ...

after 4 months i paid in full the Allstate sent me more money to pay for my policy no explanation 2 weeks on the phone nobody knows why i have to pay more, and this is a second time happened first time was a system error, i lost a trust to Allstate...i am out from Allstate

margaret e dellatorre

19 days ago

WARNING

WARNING BEWARE OF: Allstate Insurance Agent: Bradley Howard, brother to Moe & Curly Jennifer Green, Allstate Insurance Adjuster Allstate’s favorite restoration - True North Restoration Allstate is seedy, sleazy, unethical, corrupt and inhumane. They lie, cheat and intimidate and operate in bad faith. After significant research, it was learned that Allstate teaches their adjusters to deny claims, then rewards them with kickbacks, which are safely called ‘bonuses’. These bonuses circle back to the agents. These people are not our friends – nor yours! This story involves two major water damages in our home. First on June 30, 2022 and second on November 16, 2022. Several years with the company without any claims FIRST: Pipe break/main water line on third floor. Severe water damage to the third floor and to the main floor. Asbestos located in small area on main floor. Relocated to hotel, 40 days. True North, Allstate’s preferred restoration company, extorted $10,000 from us saying they couldn’t begin without it. We reported and threatened them with fraud and elder abuse. The funds were returned. There was serious property damage PLUS extensive personal property losses. SECOND: (A frozen spicket in patio) damaged the entire basement area, storage room, garage, fireplace and surrounding areas on the main floor. It also affected our neighbors unit. Basement/storage area were restored, the fire place area remains untouched. Extensive property damages and personal property damages. PERSONAL PROPERTY CLAIMS: The story gets interesting, muddy and sinister and Allstate’s bad faith performance is in full view. Agent, Howard convinced us that we had his full support. He had our 6-month period extended till May 1, 2023. Keep in mind that we’re trying to make sense of two floods creating what appeared to us like rubble and a land fill. Plus, contractors coming in and out like a revolving door. Jennifer Green stressed that each item had to be listed separately, price, date of purchase and pictures. This was a tedious, labor intense project that took numerous hours and deep concentration. When we completed the project, we couldn’t get our computer to send, so B. Howard said he would do it. We had only one week to meet the deadline. The report was dropped off to Howard at a central Allstate office. However, Howard conveniently left on a weekend excursion leaving Jacob, an associate in charge. We couldn’t make contact with Jacob, so we chased down the report and found it in the central office in a file room untouched. We took it and tried processing at Staples and Home Depot and each time, “Case Closed”. Returned to central office and the front desk receptionist processed it for us. Finally, in Jennifer Green’s hands. We immediately received a call from Jennifer Green with Agent Brad Howard on the line. She began picking the items one by one, kicking them all out and asking for Howard’s approval, his response was “yes’. Then I was told all items would be picked up and tested at ‘OUR’ expense. It all unraveled for us plain and clear. It was set up so we wouldn’t meet the deadline, all designed by both, Jennifer Green and our Agent, Moe & Curly’s brother, Howard. The plan was to make it impossible for us to collect. At this point my husband said, these people are killing us, working us like mules, breaking down are health, we are not going to file personal property claims on these two, and we didn’t. Under Allstate’s watch, there has been a broken wrist, a broken femur due to True North’s sloppy clean-up in their construction sites.

ashlee

a month ago

The worst ever

They need to not have the job titled they have cause they dang sure don’t do what it entitled. They refuse to even investigate my claim even tho it would help them if they did. I’ve cursed them out. It’s like they can not hear. They lie on their paper work and lie to customers about the paper work it’s self. They don’t appreciate the fact they have a loyal paying customer for many years who rarely has ever made a claim . It’s absolutely ridiculous. Accident investigation… my butt! They told the main policy holder to not please just calm down bc the other person got Morgan and Morgan and they are scared of them. Honest to god truth . Freaking CRAZY!

liam steele

a month ago

Thieving incompetents

Where do you even begin with this lot? We’re on our third adjustor after the tornado. The first was “removed” after an extremely foolish man came to our home, and told us that the insurers weren’t ever planning to pay. Presuming we just live in a broken home. After the announcement of “we’re definitely taking legal action”. We were given a competent man. Who left. I’m presuming he quit, as the entire company seems like an outfit. Happy to take your premiums, but will happily refute your genuine claim. You can live in a designated disaster zone and they will say things like: “how do you know it was a tornado?” Oh I don’t know. Maybe by the weather, or the fact our possessions blew away. Even a simple google search seems like rocket science to their employees. They ring at inappropriate times. It’s like the sabbath isn’t even respected. As they will happily dial your cell phone while you’re in church. This company is a joke and I won’t rest until I get what I’m owed. My advice. Avoid these people like the plague is in town. You’ll absolutely regret giving them your hard earned money. As they rob you blind and then have their CEO brag he doesn’t care. I resent giving even one star.

meadow

a month ago

Not in good hands,but in greedy hands

Not in good hands, but in greedy hands, they doubled my insurance policy after my first accident after 12 yrs of coverage with them, so much for accident forgiveness! It doesn't exist and they are just greedy and immoral at this point. They have so many bad reviews as of lately, I think they should be cancelled. Definitely getting new coverage and tbh all insurance companies are all greedy it seems and deceitful these days. Just don't get the so called square coverage for anything either it's an absolute joke!

bob

a month ago

Stay away from Allstate

Stay away from Allstate. Please heed my warning. If they move to India, maybe they can insure Camel's better than homes. But I seriously doubt it. If I owned a Camel, and lived in India, I still wouldn't insure it with Allstate.

patrick haar

a month ago

Be aware that Allstate is moving their…

Be aware that Allstate is moving their entire claim department to India. Everything is about cutting costs and they will do everything possible to avoid paying you…stay far away!!

sura rath

a month ago

Allstate is a fraud

Allstate is a fraud. I have been a client with a bundle policy (1 house, one landlord, and one auto) for more than ten years. No claims except hail damage to roof. Recently, I found some water damage in the kitchen--wall, cabinets, and floor--caused by a leaking faucet behind the refrigerator. Today is the sixth day. Allstate has not yet approved any repair. A local company Paul Davis was sent by them to fix dry wall damage, and today I got a call that its charges are not covered by them. I wish there was a lower score I could give them.

a month ago

Deja Fields is an absolute waste of…

Deja Fields is an absolute waste of time. Quotes were provided that were incorrect and then abruptly increased by 30% and then had the audacity to state that i was going to be blocked for spam. Won't be getting a single cent of my business.

j j mcdonough

a month ago

Dorothy Bowlin, Top Notch Allstate Insurance.

Dorothy Bowlin is an excellent Allstate representative. She is very responsive and professional to all of my insurance needs. I would highly recommend her.

2 months ago

This is NOT a trustworthy company for…

This is NOT a trustworthy company for insurance. They conduct extremely unethical business. I am basing this from personal experience as a customer.

toyota mitsu

2 months ago

Worst and biggest mistakes I ever done…

Worst and biggest mistakes I ever done to dealt to this company. Never ever go to all state company insurance. Very poor customer service waiting 2 hours before some one over the fone to speak with. They claim they provide better service and coverage now I ended up no insurance for my property at all. Because they promised they will cancel my insurance on behalf. Be careful to dealt insurance with them them. Bottom line never ever go to this company period that's the nightmare of your life.

jeanne rohrs

2 months ago

You’re in bad hands with Allstate

We carried Allstate for home, car and landlord insurance (3 rentals) for 20 years and never filed a claim. We’ve moved states and lived in multiple houses. No claims until a couple years ago when our refrigerator line got a pinhole leak and did some damage in our kitchen. We needed new kitchen floors and a couple cabinets repaired. Their estimate was about 1/6 what we were told it would cost to repair but they conceded and paid. Fast forward a bit and there’s a hail storm that sent roofers knocking on our door to say there was likely damage. We told them to take a look and they confirmed. Talked to Allstate who wanted to send out their people who said there was no damage. Fine, we said. Close the claim. Then last summer, a pipe in our basement sprung a pinhole leak. Drywall needed repaired, and carpets cleaned. Couldn’t have cost too much. We even used their “good hands” contractor who took 6 months!!! To wrap it all up. No big deal, we said. As soon as the claim closed … Allstate told us they were dropping us!!! What?!?! Conclusion? You’re in good hands as long as you never ever file any claim.

jonathan bonnette

2 months ago

Never asked for milewise device to be…

Never asked for milewise device to be sent to me. Price was not stated that I had to use this device and I deselected it when I purchased the policy but yet they still did a bait-and-switch and now I have to look for policy again for a company that does not spy on my driving.

poodles

2 months ago

Their policy sucks

Their policy sucks! They bounce insufficient funds and stated I have to pay credit card or debit. They refuse to use my bank account! They money is there! They must not want my money or business. They don’t call back either!

mark

2 months ago

Never returned multiple messages. Trying to get out of paying.

I was involved in an accident with a car insured by Allstate. The Allstate adjuster said they would call me back in 5 minutes to do a recorded statement. They never called me back and made little or no attempt to get in touch with their insured. I have always had bad experiences with Allstate

frank grandinetti

2 months ago

These guys use biased and…

These guys use biased and unprofessional contractors that no one would ever hire in private practice . They use the same contractors to diminish and devaluate your claim. It’s a conflict of interest when they use contractors repeatedly and over prolonged and full time hours. The politicians support this company by not truly or fairly regulating them and handing over tax dollars in support of their corrupt practices . Escalating your complaint to their Ombudsman’s office is pointless as they are not a fair or neutral body and most of the staff is young and very inexperienced and have little to no regard for your position or standpoint. They won’t respond to much and force each client to get a lawyer and or wrangle the broken political regulations fiasco. This is by far the largest organization of liars cheats and buffoons . Far worse than any other as the front line insincerity and fake smiles are short lived when you loose house and home with these cheating clowns .

edwin fontanez

2 months ago

worst customer service/and don't deliver on their promises

i had auto, renters and motor club insurance with all state, i was out of the country for an extended period time, well my house had 10 pipe break of water leakage even that i had my main shut off valve turned off, well i lost every piece of furniture in my basement and in the 1st floor the carpet got damage along with my tv computer monitor and an executive desk, i put a claim and they denied the claim suppossly because no one was at the house for more than 30 days,well to make matters worse my auto battery was dead i needed a jump start and called roadside asisstance and they told me taht because i had just reativated my car insurance that i had to pay out of pocket at all this i had been paying for the automotive club all along, so i pay $90.00 and requested a refund so they said they will send me some document to fill out for the refund and this was around march 6 2023 today is April 7 and i still haven't receive nothing, and even though i cancelled all my policies with allstate since March 6 2023 ,on March 27 they still withdrew $23.49 insurance premium and today they withdrew $14.92 for the motor club and every time i try calling them every single person i call say i can't help you BUT call this number that number tell me the same thing call this number and after calling 5 different numbers the six number i call try to help me but oh that office is close you have to call tomorow , bottom line i have had at least 4 or 5 diferent insurance carrier but, never ever had had so much trouble trying to contact some body from allstate, so do not believe the term "Your In Good Hands" because you are not, i don't have any enemy but if i did i will not reccomend allstate to them,the worst insurance company that in my 63 years of life and having insurance since i was 18 years old that i have ever dealt with, if you have heart problems do not purchase allstate insurance beacause dealing with them could affect your health as well as yor pockets, thank you

tim spade

2 months ago

They try hard not to pay claims

I had severe storm and hail damage to my roof in 2022 and had pretty bad leaks with interior damage. Allstate adjusters inspected my roof and said there was only $400 damage and completely denied the interior damages. I have never been so unhappy with an insurance company. I do not recommend them!!

schucumbs

2 months ago

HUGE ATTITUDE PROBLEM with customer service

CUSTOMER SERVICE is disgraceful. My FIRST experience with their customer service and I think it will be my last. I called to make a payment (I have auto pay but noticed the money wasn’t taken out my a/c). Over and hour to make the payment, the First Indian lady hung up on me, even though she was she rude and aggressive one, the other four agents left me on “hold” NO ONE CALLED BACK. It felt like I was a burden to them, calling in to make that payment. Why are these people in customer service? And why is Allstate putting up with bad attitudes towards their clients? Remember, I called in to make a payment. Been with Allstate for years and now I’m thinking I may have to shop around because I won’t want to ever go through their Customer service ever again. What a shame!

laletha cunningham

2 months ago

They dont stand behind their slogan. You are in good hands with all state.

This company logo is: you are in good hands with Allstate. Well, this is not true. It's very difficult to get someone in claims to communicate with you regarding claims. My son's car was stolen from our driveway and was involved in a shoot by the people that stole it. When the car was retrieved it was vandalized and wrecked beyond. I told them that we would not take the car back and would like the blue book value to obtain a new car. There give people the run around for their money. Buyer Beware.

tia dorsey

3 months ago

Why did Allstate not pay for my…

Why did Allstate not pay for my complete repairs? I had my car fixed at a shop I have worked with in the past. They informed me Allstate would not pay their labor rate and took a 3% parts discount on all the parts on my vehicle. They are not an Allstate shop and have no agreement with them. I called several shops in my area and they charge the same labor rate as my shop. When I asked if they give a parts discount to Allstate, they all said no. Most of them recommended switching insurance companies as Allstate does not have a good reputation for taking care of their customers and fighting over repair estimates with shops. Serval of the shops said since it is Allstate, they would need payment before the vehicle left. They said Allstate does not pay their bills. I asked my estimator who he would recommend for an insurance company and will be making the change soon.

hgraziano

3 months ago

Do better Allstate

Allstate did a quote for me and thought it was appropriate to bill me on auto pay for over 8 months without my permission. They will only refund me for 3 months and refuse to refund the rest. I never owned the car. I just wanted a quote. Make it right Allstate. Don’t get a quote from Allstate they will take your money without your knowledge or permission. I definitely don’t feel like I’m in good hands.

socialology

3 months ago

Are Senior Citizens Really in Good Hands with Allstate?

Allstate has abusive practices. They abuse senior citizens. Allstate is disrespectful to its customers and their family members. After 40 years with Allstate and over $100,000 in premiums and zero claims, Allstate was rude when I was hospitalized. Are Senior Citizens Really in Good Hands with Allstate?

fausta

3 months ago

If I could give "0 stars I would ,I

"0" stars I had them for almost 20 years for all my vehicles ,home car insurance I never filed a claim till my home was vandalized ,They denied my claim ,I ferl the government should look at these fraudulent companies as they only steal your money 100% thieves.Stay away from this company!

jason maples

3 months ago

Allstate Homeowners Claim Issues

I have had Allstate Homeowners Insurance since 2006 and have never had to file a claim. In 2022 we had a devastating storm come through and severely damage my roof. Claim #0682410485 was filed on August 25th 2022. Daryl Mistric had the claim to begin with. He scheduled an Allstate funded adjuster to look at the roof and his direct words while on my roof was, "This is the worst hail damage I have ever seen in my life." After the adjuster came out Daryl stated that there was no damage on the roof. Since then, there has been three separate roofing contractors look at my roof with the same opinion of severe damage. Daryl decided to have a virtual inspection of my roof with one of the roofing companies and even with all of the evidence in front of him, he still stated that there was no significant hail damage. There was no communication until March 3rd 2023 when another storm came through and now has blown shingles off into my yard. When I got in touch with Daryl, he let me know that he had been out of the country and my claim had been assigned to a different representative (Nicholas Nagle). Upon initial contact when the second storm came through, there was a response from William Swenson that my adjuster is taking time off and I was to wait until I received a response. I finally called Nicholas and spoke with him about the claim which he was unfamiliar with and wanted to research it and get back to me. I have not heard from Nicholas or anyone from Allstate since that phone call. Currently, my roof is in shambles and Allstate is trying their best not to cover it even though there has been multiple companies that have looked at it all with the same opinion of damage. Allstate has shown that they are very good at ignoring the issue and we have had a very hard time getting them to respond since then. I have always had a good opinion of Allstate, but after this situation, I have changed my opinion and would advise everyone to stay away from Allstate Ins.

krishan joshi

3 months ago

Definitely Not in Good Hands.

My car was hit on Dec 14 2022, and even though the other guy insurance accepted the liability, i had to pay, and now post 2 months they have started the recovery process. Very hard to contact adjuster, email never returned; call goes to voice mail. total disaster. Also, the diminished value inspector will give you a very low ball which is never acceptable. Overall not great insurance, claim process is very slow, and just don't expect anything from diminished value inspector. Their logo says "you are in good hand" but first hand experience says definitely not in good hands.

abe

3 months ago

The only reason I'm giving them a 1…

The only reason I'm giving them a 1 star is because that's the lowest option. It's been 2 months since I reported an accident I was told that Victoria Brown was my adjuster but I've not heard anything from her in 2 months even though I have lifted messages on her phone

alessio sundas

3 months ago

My car was hit by I don't know who I…

My car was hit by I don't know who I asked my #Allstate insurance for help I was treated badly by the inspectors I didn't get the tow truck I didn't get the replacement car Of course I pay this policy I chased them for a month asking help to fix my car and this was not granted to me and coincidentally they had to sell the car #allstate #insurance you advertise on tv if you treat people like this!

madeline johnson

3 months ago

I have had my car in the shop for 3…

I have had my car in the shop for 3 weeks and it has yet to be looked at by All-State. I am calling every two days to do their job. Once my car is out of the shop I will be switching insurances.

mary poll

3 months ago

Customer service is horrible

It is not even that good! They told me I would receive a refund about a week later after I canceled my policy it has been three weeks, and I cannot talk to anyone, except for the agent. No matter what I called they sent me back to my agent, and I want to talk to anyone else that is horrible business they make it impossible to do.

leroy johnson

4 months ago

Adam Kelly Allstate Insurance Agent

By far the worst agent I have had the displeasure of dealing with. What's the point of having an agent that will not return calls or emails. The most communication I received from Mr. Kelly was every month; I received an email reminding me it was time to pay my bill. The second most communication was after I emailed (because I could not reach anyone by phone) and told him to cancel my policy. As I expected, after the cancelation request, I got the royal treatment from Mr. Kelly and even received an email from Keanna Spohn wanting to review my policy. Where was this level of concern when I made phone calls and sent emails that were not returned? Lastly, the final request I made of Mr. Kelly was once the policy was canceled, he or someone in his office sent me a cancelation email. When I was a paying customer, I received no communication from Mr. Kelly not sure why I expected the requested cancelation email after I was no longer a PAYING customer. Back to the norm, I have yet to receive the cancelation email from Mr. Kelly.

matthew foreman

4 months ago

Terrible, Terrible, Terrible

terrible, terrible, terrible, terrible I have Allstate and was rear ended. They have been so bad - with the body shop, the coverage, the rental car, and the customer service - that I'm canceling my home and all 3 car insurances with them. I'm stunned they would lose a 20 year customer over a minor rear end collision, however, their refusal to actually fix them car instead of just bang it out with a hammer is staggering. I'm done with this terrible, terrible, terrible company.

melissa

4 months ago

TERRIBLE CLAIMS SERVICE

My daugthers frozen water pipe claim occurred 12/26/2022.Allstate has done nothing, the worst claim service I've witnessed,all they do is keep assigning new adjusters instead of handling a claim professionally. Absolute the worst customer claims service imaginable. will be filing a department of insurance COMPLANT. My daughter & her 2yr old daughter have been placed out of there home since 12/26/22, Allstate could care less, most awful claims experience.

miguel cepeda

4 months ago

super service men's & women's

super service men's & women's restroom no shower. little tight backing in first come first serve.

rajesh

4 months ago

They are the worst hands to be in and…

They are the worst hands to be in and our blood leechers like any other insurance company. In my case they agree the roof is damaged due to wind and hail but won't cover the leak cause it is not a whole kind of thing where the water has flown inside, they agree the roof leaked water in to the house and damage caused but won't agree to pay the damage as it didn't happen like a big hole where the water is pouring. Which is ridiculous explanation I have heard.

_ever _grteful

4 months ago

Allstate= NO

I was searching for another insurance company to go with aside from Progressive. Called Allstate 3 times to get info on policy questions and 3 female reps I spoke with back to back in the same day were rude and nasty. Horrible attitudes! Even called to report that to a supervisor and that person's attitude was just as uncaring and nonchalant. If that's the kind of service I can expect them you won't get a dime of my money. No thanks!!

rhonda white

4 months ago

I would like to thank my Allstate…

I would like to thank my Allstate representative Evelyn Clark. She’s very professional and knowledgeable about the services that this company has to offer. She made me and my daughter feel at ease to find a policy that would best suit our needs. She made us feel like family. I’m so glad that she is my representative. I would refer anyone who’s looking for insurance to Allstate and Evelyn.

brant cording

4 months ago

Won't pay total for vehicle repairs!

Was told that they would not cover all the charges by the shop for my auto repair. Why have insurance if they won't pay for it? Disputed charges and only agreed to pay what they decided rather than shops determination. Does it say that in my contract? Is there a clause that they won't pay your insurance claims if they decide not to? Doubtful. Next closest place that is authorized to perform the repairs is about 150 miles away! Didn't tell me until car was torn apart for repairs that they wouldn't pay all the charges. Bad company doing bad business. Even told me the shop should have let me know that they wouldn't pay! WHAT? It isn't the shops job to tell me that I have selected the wrong company. Allstate should have told me that before I signed up with them! I will not be renewing my contract with them.

maggie m

4 months ago

A truck backed into me in October 2022

A truck backed into me in October 2022, it's now January 2023 and I'm still trying to get my claim settled. Good luck trying to get their Claims Adjuster to contact you, my repair shop and I have emailed and called this adjuster, Eugene Mak, with no success. No reply to even tell you he is busy but will respond when able, and if you try and call their company you're on hold for over 30 minutes, then they send you to an "overflow" switchboard who can't help you but take your information and give you a reference number. Even if it's marked as "urgent" you still don't hear anything back from their company so you're forced to sit in their Que again for an extended period of time. Trying to get in contact with the Office of the Ombudsman is a complete joke because the end of the form doesn't accept your Policy number, if your insurance is under PemBridge (which is a subsection of Allstate). Completely ridiculous!! I just need these people to waive my deductible, since the accident wasn't my fault, so that I can get my car repaired!!! So frustrating!!! **Edit to say I would have liked to give this company ZERO stars but they get ONE star because I finally got in touch with someone who can help settle this (fingers crossed). Thanks to Shawn I've finally booked my repair date for February (Oct-Feb for resolution is absurd) so fingers crossed everything goes smoothly with my car rental. Allstate, please don't post under my review saying you're sorry and for me to email your company because I'm DONE. Multiple reviews here have the same complaint so FIX the problem instead of asking frustrated customers to email you after the fact. I'll be moving my insurance to another company as soon as this claim is settled. DO BETTER.

jamie

4 months ago

You're NOT in good hands.

I was hit by a driver who was insured by Allstate. Their rental car policy is so bad. The customer who is not at fault should NOT have to pay anything out of pocket. I'd have to pay at least 300 out of pocket with the rental company for a $200 deposit and days I need the vehicle. It would most likely be 600 dollars total. I don't have that to spend!!!! They do this because they know many people like us cannot afford it, they are smart in being greedy. Pray you don't get hit with someone with Allstate Insurance.

angela p.

5 months ago

Potentially ruin customer's credit ratings due to poor internal collection processes

My family terminated our auto policy and went to another company that was less expensive. We had payments set up on auto pay. There was a final balance owing and instead of taking out the funds, they sent a letter via canada post that we never received. No effort to email or call yet they sent our file to collections and potentially tarnished our credit rating unnecessarily! Customer service at Allstate was not knowledgeable. We emailed the collections company and did not receive a reply. We called the agency as well and no one picks up the phone. Very poor business practices. I would never use Allstate again and am looking to move our home policy now too.

matthew beck

5 months ago

Customer no service!!!

Just trying to get any kind of customer service is impossible. I have over a dozen Allstate numbers and I can not get a human at any. Often they forward me to the agents, who are awful, sometimes it tries and just leaves you in cell phone limbo. JUst trying to make sure my auto ins check made it, and I can't get an answer after 5 days, and dozens of hours on the phone. Find some other company!!!!!!!!

julia rose

5 months ago

WORST COMPANY EVER !

WORST COMPANY EVER !! In 25yrs I put in 4 claims ... One car and 3 home Home I had a branch with winter ice storm take out my electrical line. That line controlled the whole "front" of my house and garage. So now I had no light on front porch, dining room, hallway going upstairs, upstairs bathroom, my huge 5car garage and most importantly my 2MONTH old baby's room. Now I had to climb those stairs each and every night in the dark with him swaddled in my arms feeling my way up the banister. I also had a 4yr old son I had to walk behind making sure he didn't fall. Let us not forget my hubby and I too at bedtime. Now I had issues I find out my electric panel box isn't to code. Allstate wants to give me a $800 donation to have all this fixed. Meanwhile I can't find anyone to atleast fix it so I'm not bringing BABIES IN THE DARK UP STAIRS !?!? Finally God sent me an Angel licensed electrician and he did a temporary fix so I didn't have to climb those stairs anymore (it's 3weeks now) in the dark risking the lives of my children. He asked why didn't Allstate give you a temporary hook up. Because Allstate just wanted to cut check and be done. Allstate doesn't care about safety let alone babies falling from your arms down a fight of stairs breaking their LITTLE NECK and DYING !! Unfortunately it was around the market crash so hubby and I between us lost 3 jobs. Now unemployed couldn't pay to update our panel to 200amps and fix the wire. When we sold it in 2022 the temporary hook up from my Angel was still feeding that house. We never had money to call him to come back. We took our $800 donation and applied it to the panel as only way to fix the problem. Unfortunately the crash hit our real estate license and construction jobs. Hubby worked 3full 40hr weeks in a year. That's why 12yrs later we never fixed it. It was sold AS IS and vacant when we kissed and said goodbye to that money pit 1800s home last summer 2022. We had an issue with EVERY CLAIM so why am I paying for this abuse. Then my agent retired and they reassign me to an agent 45mins away in another county only to argue and they reassign me again to another 45mins away having to drive thru 5 towns to get there. Waving at all those offices I could be or should be !!!?!??!? IF YOU VALUE ANY OF YOUR BELONGINGS OR YOUR SANITY STAY AWAY !! THEY ALWAYS CLAIM LACK OF MAINTENANCE OR GIVE YOU PENNIES ON THE DOLLAR. WE DUMPED $40K into THAT HOUSE OVER 15yrs. WE DID DO MAINTENANCE BUT WE COULDN'T DO IT ALL AS IM SURE MANY OF YOU CHIP AWAY ESPECIALLY WITH OLDER DATED HOMES !! YOUR CHOICE SO CHOOSE WISELY!?

tom ottenweller

5 months ago

They Made Me Tear Down My Garage!

In the spring of 2022, a representative (Danielle) from the Titley agency called to inform me that someone was coming out to take pictures of my property. I thought nothing about it and gave the okay. Fast-forward to May when I receive a "second notice" informing me that these issues must be addressed before my policy renewed in June. Having never received the first notice, I contacted the agency. (Yes, it's possible that I overlooked the first notice. Allstate sends you an amazing amount of paper.) I again spoke to Danielle. (I've never spoken to Ms. Titley.) Danielle informed me that there were bricks missing out of my chimney and that my garage was considered unsafe. I agree with the verdict on the chimney but believe that the garage still had a few good years. In order to have my policy renewed these problems had to be resolved or under contract to be resolved. Danielle explained that if I lost my coverage that I would have real problems getting quality coverage again. With one month's lead time I immediately hired a general contractor to demolish the old and then build a new garage. I contracted to have my chimney replaced. The day that they were tearing down the garage, I figured that I would call the agency as I was in compliance and could now have my policy renewed. Again, I reached Danielle who looked up my account only to find that those requirements had been removed from my account. I walked out on the back deck held up my phone and yelled, "This is the sound of my garage being torn down right now!" I finally managed to calm down and call Allstate corporate. An agent took my report and that someone would call me. A few days later I started to play phone tag with a corporate customer service specialist. When we did finally talk, I explained that Allstate made me tear down my garage when I really didn't have to. Having worked a lifetime in customer service-centric business, I fully expected that Allstate would do something to compensate me. Maybe a deep discount on my upcoming insurance bill or a contribution to my garage building fund? The agent was unmoved and no matter how much I tried he was resolute that Allstate would do nothing. I found him to be condescending and smug. I asked the agent to look up how long I'd been an Allstate customer. "30 years" "And in that 30 years, have I ever made a claim?" "Sir. I can't see that." "Well, I haven't. I've never made a claim in 30 years." He was not impressed. As the call went on I became more exasperated and at one point I stated, "this is b___ s___." The agent responded, "Sir, are you cursing at me?" I replied that I wasn't cursing at him but at the situation to which he replied, "Sir, if you're going continue to curse at me, I'm going to have to terminate this call right now". I noticed that it was 5:10 in the Eastern time zone and this guy's shift was over. He wanted off the call. I unhappily ended the call with never having cursed at the agent (when every part of my being wanted to unload a fusillade of curse words upon him). To this day I've never received an apology from my agent or Allstate corporate. It makes me wonder for a company like Allstate and the Titley agency, what is really value of the individual customer?

joel mundy

5 months ago

We made a claim for roof shingle damage…

We made a claim for roof shingle damage from severe wind storm. Only need half of our roof replaced. Because of the damage and the age of the roof our contractor said it was not possible to repair the roof because the shingles would crack when trying to replace them. . Also a friend of ours who is an insurance adjuster looked t the roof and said the same thing. But the Allstate rep we talked to Mr. Karlton Tatum continued to say it was not damaged enough and could be repaired. Feel like we have been done wrong, and that they do not care. Our house and five cars insured with Allstate for 15 years. I don't think we will continue with Allstate, if they think that is a good way to do business, denying rightful claims.

j d

5 months ago

10/10 would not recommend an auto policy.

Let’s start with it’s taken a YEAR total out my vehicle which was not repairable since the original date of loss. Contact was first made with Emily from Escalations in December to which she stated that I can submit my expenses that were incurred due to the delayed processing in my claim. I have emailed several times to get an update on said review of my claim. During the course of our conversation today, Emily mentioned a review had not been completed but she would be denying my requests and a final decision had been made. I insisted on a detailed explanation due to all that has taken place over the last year. I pressed the issue for almost 15 minutes to be met with Emily’s deflection several times avoiding a very specific time frame in question which is October 22-Jan 23 - refusing to take accountability for Allstates delay. I was interrupted several times to be reminded of my choice of body shop and that “it is not entirely Allstate’s fault”. At several different points on our conversation I asked to speak with leadership due to Emily’s tone, lack of empathy and sarcasm. I was told very rudely that there is no one else to speak to and I can only have the number to general escalations. I inquired on the escalations process if I have already spoken with the claims manager, adjuster management etc. I was then told my only next option is to sue Allstate. At the conclusion of the call I was given a number for one Beth Ann whom Emily stated is a Supervisor/Team Leader but was never specific on which department. I would like to say that Beth Ann has done what no other Allstate team member has done, aside from Jan B. and Kenneth L. They have taken the time to listen and really apply the tools given to impart resolution and ultimately treat me like a human being. It is disgustingly apparent at how flawed the claims processing system is and that out of all the hands that have touched my claim only these employees have been responsible for resolution. Because of David S., Vickie, and Emily R., I will never recommend anyone to Allstate and will be sure to share my experience on all social media platforms within reach.

tom moser

5 months ago

Worst car insurance I’ve had in 40…

Worst car insurance I’ve had in 40 years don’t ever sign up with these people!!!!!!!!

ewelina furga

5 months ago

WORST EXPERIENCE EVER!

WORST EXPERIENCE EVER!! NOT HELPFUL AND NOT PROFESSIONAL !! CAUSING MORE PROBLEMS THAN IT IS WORTH ... MISSION IMPOSSIBLE TO CONTACT WITH YOUR CLAIM ADVISOR EITHER CALL OR EMAIL NOT RECOMMENDED !!!!

allysa nilssen

5 months ago

Allstate Supports Trafficking and Fentanyl DEATHS

Please people, if you care about lives lost to fentanyl and human trafficking, DO NOT USE this company!

5 months ago

Not competitive with pricing/ horrid customer service

Not competitive with pricing, especially for people with a great driving record. Less than friendly customer service when trying to ask about a new quote.

robin moon

5 months ago

I had some siding blow off my house

I had some siding blow off my house. This particular type of siding is no longer available. Allstate says they'll only replace the 1 side & I can paint it all to match. They sent me a check (haven't cashed it yet) for an amt. to low to even get anyone to do the work. Both contractors say Allstate has to do the whole house. Been fighting them for almost 5 mo.s !

d f

5 months ago

In good hands? No. More like in the toilet!

Complete joke! Their client hit us. Everyone (Police, Allstate, the person who hit us) knows their client was at fault. Absolutely clear their client was/IS at fault. They do not communicate with us. Our insurance company cannot speak to them on our behalf because Allstate establishes communication lines that don't allow the legality of our insurance company communicating with them. We have to communicate with them. Allstate NEVER communicates with us. WE have to call them every day, and they pretend to have barely heard about anything every time we call. They send us to a repair facility for a quote and say they'll have us a payment. We go. We send them the estimate. Again, they don't communicate, we have to call and they pretend they didn't know again that we had an estimate done even though we went to their recommended facility that they directed us to go to. So we think we will finally get paid. WRONG!!!! They tell us they are reevaluating our car and considering it a total loss, but they don't let us know this. NOOO!!! We have to call and ask "Where's the money that was supposed to be deposited today?" So we have to wait for their total loss team to reevaluate our car. Again, we have to keep contacting them. They total loss the car and tell us someone will pick up the car and we have to mail in the title. They need both the title AND the car before they can pay us what they owe us from their client hitting us. More than a week later and they have the title and have still not picked up the car. It has been a month. We've had to deal with insurance companies paying us for damages their clients have done. At most, we have had to wait a week and a half to be made whole. This is the SLOOOWEST and most uninterested insurance company ever. MEDICAID AND MEDICARE move faster than this company moves, and THEY talk to you. Allstate is an absolute farce. You are definitely NOT in good hands with Allstate. You're in the toilet.

candicane

5 months ago

Beware of this Allstate Agency

Beware of this Allstate Agency! Derek purchase Brent Walters Agency and inherited customers with zero claims but takes credit for it. Once Derek Anduiza took over Mr. Walters clientele service started going down hill because I’ve nothing but issue. Derek doesn’t return any customer calls or emails. His office doesn’t take responsibility for incorrect information provided to his customers. Therefore, discounts are removed based on inexperienced and deceptive employees. One of his employees Dena will mislead then tell you she’ll call you back but never does. I know the insurance increased but not as much as mine. Derek told DOI that I suspend alternately which had nothing to do with removing Good Payer Discount. I’ve contacted the Attorney General Office and was told to contact DOI in which I told them I had. I think DOI and Allstate have some type of agreement.

frankie baker

6 months ago

Allstate canceled us after 22 years, no claims

We had Allstate insurance on our home and cars for more than 22 years. We had never filed a claim, ever. They told us we had to trim a tree and replace 4 tiles on our roof or they were going to cancel our policy. We trimmed the tree and replaced one part of our roof. We hadn't made it to fix the tiles yet and they canceled our policy. They canceled us after 22 years, never having filed a claim, for 4 tiles. Now we have State Farm, the same coverage, lower cost. Use your imagination on what we think about Allstate now. - F. Baker. Northern Kentucky.

allison medley

6 months ago

We got hit by an Allstate insured car

We got hit by an Allstate insured car. When we tried to file a claim with them, we got hung up on by the first representative. Second time, we were on hold for 20-30 minutes and got nowhere having to repeat ourselves multiple times. Finally, the third representative was able to help- or so we thought. They misspelled multiple things on our claim leaving us unable to log into our claim online and still with unanswered questions and nothing done. It has taken over 2 hours of trying to get the claim filed and Allstate has created 2 different claims for this accident, given us no rental, or assistance to get any help. I do not recommend this insurance agency to anyone and if you get hit by them just have your insurer help you because Allstate will not. Very dissapointing!!!

samuel cook

6 months ago

if you're hit by an allstate-insured…

if you're hit by an allstate-insured driver, don't waste time - just get a lawyer and sue. they're so bad - they probably won't even show up.

krissy franklin

6 months ago

Horrible!!

Horrible!!! If your phone carrier is VOIP absolutely do not! You cannot call in, create an acct. You will have to call in from a LAN line and promised multiple times that I would receive my insurance cards via snail mail and email. Nope. If you want to fight their bots every 6 months this is for you. God forbid you are in an urgent situation and need to contact them, you won't be able to unless you have access to Grammy's phone 👵

dereka coleman

6 months ago

Claims Filing - A Joke

I have filed several claims with this company and all of them have been denied for whatever reason they want to come up with. First I find out they did not have an email address for me on file but when you submit a claim that info is required as well as a contact phone number. All this info is on your enrollment form for open enrollment. They deny the claims and you are not notified why. You have to keep logging in to see the claim has been denied. Tried calling their phone number to ask what was needed for the claims and no one answers the phone, on hold for about 10-20 minutes each call. DO NOT WASTE YOUR MONEY ON THIS COVERAGE!!!

manfred z

6 months ago

I have a damage from an Allstate…

I have a damage from an Allstate insured driver. Allstate and Estimators are low balling. Claim handling and treatment is very bad. You are definitely not in good hands. Lots of standard letters with denials.

keith naicker

6 months ago

Never go to All state from racism…

Never go to All state from racism comments that’s accepted by Ontario claims manager, doing nothing is accepting this as normal behaviour, not paying claims based on wanting receipts and saying “you people need to learn to use credit when you come to this country” courtesy of their senior adjuster Nelson Fodor and asking you to jump through hoops to settle a claim and still not settling after 6 months and asking you to illegally obtain receipts for a mother on life support in hospital yeah I can’t wait for my interview with ctv news and cbc news so that I can expose Allstate and their staff for unethical behaviour. Their website says please speak to your agent to resolve this however because the agents only get paid to sign you they do nothing, once they got your money you and nothing to them our agent is ilham rizick from windsor useless. So please stay away from Allstate

kevin cornell

6 months ago

55 years with All-State auto insurance…

55 years with All-State auto insurance and finally made a claim. Took 2 weeks and many, many calls before I got the claim started. Now, weeks later I'm still waiting for an adjuster so I know where I stand. Terrible Terrible customer service.

valdez v fisher jr

6 months ago

Good Hands?

On 11/14/2022, unfortunately, I had a loss. The handling of my claim was subpar at best. First, there was no personal touch. Everything was handled electronically which did not give me a good feeling. Next, the person responsible for determining the value of my car rated it as used, and overlooked the fact that I had the auto replacement endorsement which entitled me to be paid out as if the vehicle were a year newer, with 20,000 less miles. Once I corrected all this with him, Allstate requested a lien release from a bank who not only didn't appear ANY place on the title, but verified over the phone that they had NO interest in my vehicle. Still, Allstate demanded the lien release from them, and it took me to get into a screaming match with the adjuster to release my funds. When they finally did, it was for the lower estimate, as the corrections were never updated in the system. The payment had to be recalled, and the proper amount issued. Finally, the salvage yard was provided an improper mailing address by Allstate, so my tags are in the wind someplace. I have no idea where they are. This whole process was a lot more frustrating and time consuming than it had to be. The claims department is useless.

loo roc

6 months ago

Very bad customer services/ Stay away from this business

Very bad customer services. They are rude over here and customer services talk in any kind of way with customers. Stay away from this business. Once you have a problem to solve you find only incompetent and rude customer services representatives here NO ALL STATE WE ARE NOT IN GOOD HANDS! SORRY after talking to several persons to try to solve this issue my problems are still the same STAY AWAY !

iris ramirez

6 months ago

WOW Since last week I have tried 2…

NOT TRAINED OR JUST DON'T CARE. Since last week I have tried 2 emails to two different people at the Tapia Agency and 2 voice mails and 3 more calls to that office today that netted me rolled over to the main Allstate call center where each time they told me they could not help me. All I need is the declarations page for my flood policy! SERIOUSLY?!?! The people at Allstate call center actually said nope no can do!!! Nor do they care to take a complaint to improve customer service. I cannot even raise a response at the agency I bought it from since last week. I tried one more time; got rolled over again to a call center BUT THIS TIME got a human being who was willing to send me my policy declarations page!!!! So, people, when you are up against the wall just hang up and dial again because you might just get a competent & helpful person on the line...not the first time I have experienced this. I was gonna give them a 1 but since that guy is actually at this moment still trying to get my dec page sent to me, I gave them a 2. YAY I GOT IT FINALLY AND he even offered to send it to my two banks who wanted it. Can you imagine the review they would have gotten had he been the first person I contacted?

kevin

6 months ago

Horrible service I signed up with all…

Horrible service I signed up with all state and never again will they or could they ever get my business. I was shopping around and had a current insurance carrier. Allstate quoted me a 528 rate for 6 months. I went for it and paid in full. Little to know a couple days later I get a call stating oh my we must of typed your vin nunber wrong. They then said your rate will go up 200. I said no way that's more than I'm paying now. I asked they cancel the policy and they said no problem. The policy doesn't start for 10 days. They told me they would not issue me a refund until the policy starts so they are holding my money hostage until after 14 days. Do not I repeat do not trust this company stay clear away. I will also make sure all my patients know the bad practices of this crap company.

latoya cobbs

7 months ago

This review is for the CLAIMS…

This review is for the CLAIMS department only. This has been the WORST service I've ever experienced anywhere - in person or over the phone! I was given a claims adjuster - Kala Lawrence and the communication has been terrible. The first conversation between us was good and professional. She explained the process and how she would keep me updated along the way. All lies!!!! I've called and left numerous voicemails, but she does not return my calls. I called her from another number, and she picked up!!!! Then placed me on hold and hung up the phone, very unprofessional. Now I'm trying to get my reimbursement check and they have shorted me and per usual, she's not answering! Whenever I call, I speak with other claim adjusters who can't help me because I'm assigned to Kala but yet she responds to them via chat (while I am on the phone with them - but won't pick up my calls) .... how crazy?!? I've reached out to her manager Angela and left 3 voicemails and I've yet received a call from her. If you have Allstate and have to deal with the claims department, I hope you experience is much better than mine!! I hate to leave this review, but my hopes are someone in leadership sees this message and reaches out to me with a solution so I can be done with this claim - June 2022 to the end of November 2022 is too long to be dragging this claim out.

hugh

7 months ago

Refused to pay for damage

I recently changed my home and auto insurance to Allstate because it saved me money but that was a big mistake on my part. I Wish I had checked here before going with Allstate. The first thing they did was increase my homeowner's insureance by 16% the first year. Next they refused my claim for roof damage even though I had a contractor check and found damage. They sent someone out to look at the roof and denied the claim. We recently had a storm here and several housed in the neighborhood had had their roofs replaced. Including the housed on either side of me, the house across the street and the house behind me. I guess now I will have to do better research to find a reputable insurance company.

allison s

7 months ago

Fraudulent.

Hands down the worst company I have ever dealt with in my life. We have been waiting over 4 months for our claim check and have been getting the run around and flat out lied to. I would recommend this company to be shut down as they are frauds

jennie hickerson

7 months ago

Of course you cant get a hold of a real…

Of course you cant get a hold of a real person. Allstate screwed me out of $1000 when it was someone else’s fault. They are horrible to work with and would highly recommend you find someone else that will take the time to work with you instead of against you. HORRIBLE company I am 65 and on Medicare, but they don’t care about anyone. I don’t ever write bad reviews but I can’t get any help from them so they dont even deserve 1 star.

klaudija

7 months ago

Not trustworthy, reliable

I own 2 townhomes and I had them both insured through Allstate. Unfortunately, they sold me the wrong insurance. Instead of a townhouse/condo insurance, they sold me the 3x the cost of a single family homeowners' insurance. I was never informed that this option existed and never asked if the HOA covers the exterior and roof. All this time I had the wrong insurance on those townhomes. Lucky I had no claim, which I'm sure would not have been paid, since they insured a non existent single family home. Not reliable or trustworthy. Agent not very responsive. Auto insurance overpriced.

donna chalmers

7 months ago

ALLSTATE INS… NOT GOOD HANDS

Allstate agent sold me a policy… I’ve earned safe driver credits discounted premiums all to find out I NEVER qualified because of coverage amounts with my previous carrier??? And they give me less than 10 days to find new coverage!!! And to top it off because of THEIR SCREWUP my previous 8 years of auto coverage with my former carrier down the drain! The lady told me new quotes go by the amount of time you’ve been with your last carrier… GOOD HANDS???? I think NOT!

angular seneca adams igiehon-o

7 months ago

I thought I was in Good Hands with All…

I thought I was in Good Hands with All State. I realize differently. Allstate claims representative/adjuster, Britney Williams practices deceptive techniques. She misrepresent information, basically she lies. I have requested another call from Miss Williams and was told not to call them because I have filed a claim with BBB and others. I filed my claim almost a year ago and after lengthy documents submission and several examinations under oath my claim was denied. Therefore, I repeat not in good hands better yet my experience no hands with All State . They didn’t even supply a finger. Allstate should stop the false advertisement for it is deceiving customers. I am not willing to pay for deception. I’ve submitted information constantly I was told they didn’t receive it; I resubmitted it . This has been one of the worst experiences in my life and I share this with Miss Brittany Williams and their attorney. Additionally, I completed two under oath examinations; once again, Chris Doyle, Allstate’ attorney requested documents I previously submitted to Ms. Brittany Williams. The documents were submitted, through fax, emails and Allstate’ Portal with no avail. I believe this was Ms. Brittany Williams techniques , let’s wear her out, she will cease communication and her claim. I was even informed that I had to cease communication with Allstate . Allstate called to inform me that because I had filed a complaint with BBB , the office of attorney general and more they couldn’t speak with me. although, they could continue receiving my premium. Not here and today. I cancelled my Policy. Ms. Brittany Williams , I am still waiting on that information regarding my second claim. I have not received any correspondence lately from Ms. Williams regarding my second claim; it is my time now, to seek legal counsel, this is my C plan!

7 months ago

Bought accident

Bought accident, spill coverage for furniture through Wayfair.ca. They were damaged and the resolution to the claim was to send me a stain kit. I am not a professional furniture restore expert and I did not pay almost $200 for insurance to be sent $20 in stain. Horrible commmunication through email and horrible costumer service. One superviser flat out lied to me.

dewayne finley

7 months ago

Refusal to pay claim

In regards to my home owners policy, i thought I was covered and in "Good Hands", but apparently, I was wrong. After years of frequent storms and wind damage, my roof has started leaking, damaging my ceiling and leaking into my house. After having an adjuster come out and assess our claim, we are being told that Allstate will only replace missing roofing shingles, which will only cause more damage, and require multiple claims and multiple deductibles. My roof is over 15 years old. I have been a loyal customer with my house and cars for over 15 years. Looks like we may have to seek legal representation to make things right.

charles cannon

8 months ago

I am a 24-year customer of All State

I am a 24-year customer of All State. I placed a claim a pipe that was not noticeably corroded and allow water to seep through floors and basement ceiling. The same type of claim was submitted bout 10 years ago. The All State adjuster Randall Hull denied the claim. I let him know a previous and same like claim was paid more than decade ago In good hands....BS Choose insurance companies wisely. Allstate should remove those BS commercials from tv and radio....false advertising

travis evans

8 months ago

My credit card expiry date was changed…

My credit card expiry date was changed apparently when I was sent a new card due to a change in teh card company and my payment never went though, I called the very next business day to change it as I have never missed a payment.They charged me a $50 nsf charge for without a warning like all other companies do Customer support was atrocioius. Avoid this company at all costs. Just a big insurance company ripping off us clients who cant find work during these times. Sickening.

8 months ago

Emergency roadside service (Allstate Motor Club)

Emergency roadside service (Allstate Motor Club) is the worst service Allstate offers. I called for towing service at 10:56 am. (time in text app). The tow truck's arrival time was around 1:30 pm, but then around 1:20, they canceled. They tried another tow and when I checked the app it had been canceled again. Then they told me about another towing company, which I called to confirm that they would come. After 5:20 pm, the app still showed "arrival time 4:49 pm". I called the Allstate Motor Club again and was told that they would cancel the call and try again with another company. I wasted my whole day and still no tow truck. Don't provide a service you can't handle.

jeff lentini

8 months ago

I was rear-ended by an Allstate insured driver and waiting for Allstate to make it right.

I was rear-ended by an Allstate insured who admitted he was at fault, and Allstate made me pay for a rental car while mine was being repaired at their approved body shop, and they are deaf when contacting them to reimburse me for the rental car. I am still waiting for an adjuster to contact me about my neck injury. The accident happened on Sept.14 and still waiting on Oct.24th. I feel that they actually want me to contact a lawyer to finally settle this!

lisa rodriguez

8 months ago

YOU ARE NOT in good hands with ALLSTATE

Signed my family up for Allstate’s Roadside Assistance program 6 months ago. My son had a dead battery at 11pm and used the app to request service. Long story short, he waited for over an hour with the app noting that someone was on their way, along with a “canned” count down on their eta, help never arrived. He tried to call to request service again and no answer through the roadside assistance 800 #, so he tried the app again, same “canned” eta response time and no one ever arrived. Absolutely terrible to leave a stranded person, alone. Given the terrible reviews on this site, this service lagging and Allstate is careless and irresponsible with their customer’s well being. Selling a service that doesn’t even provide, YOU ARE NOT in good hands with Allstate.

happy customer

8 months ago

In Good Hands with Allstate: NOT !!!

We had Allstate coverage for our home, vacation home and autos. Premiums are high and go up substantially every year without any claims or violations. Then we had a rock hit our car windshield and had to pay completely out of pocket. Not covered. Next a hailstorm ravaged our neighborhood and all of our neighbors got new roofs. The roof inspector said "If you had any company but Allstate, you would get a roof. They are more interested in protecting their shareholders than their policy holders." So we cancelled all our policies and were hit with a surcharge on the auto policy which we had already paid in full. 3 strikes and you are out, Allstate. Unless you want to pay high premiums and get nothing in return, avoid this company like the plague!

roy simonetti

8 months ago

Had Allstate briefly ,then found out…

Had Allstate briefly ,then found out about Eire. Switched a while back but STILL GET BILLS ,even after going to 3 DIFFERENT Allstate Agents. The 3rd one Submitted my Change from Allstate to Eire TWICE, IN FRONT OF ME ! STILL TODAY, YET ANOTHER BILL ? CALLED ONCE AGAIN, ( 3rd or 4th time.)

karli h

8 months ago

Allstate has offered me the worst…

Allstate has offered me the worst experience of my life. Hail broke through my roof and flooded my attic, breaking through my ceiling. I had been using Allstate for two years, no claims. I was not reimbursed a penny for my interior 12 foot hole in my celing. They have now closed out my claim without paying my for any interior after I asked them not to. I will be moving to legal action at this time.

claudia mahon

8 months ago

WARNING DO NOT DO BUSINESS WITH…

WARNING DO NOT DO BUSINESS WITH ALLSTATE! I was a customer for 12 years. The Allstate agent changed and the new agent started gouging me. Every six months it would keep going up and up until it became on affordable and I am a well seasoned driver with no claims except for windshield. I wound up going to Farmers Insurance who told me that Allstate was charging me double of what I should be paying. I canceled my policy and was told that I would receive a refund on the money that I had paid within two weeks. Two weeks went by and I called and they told me that the check was never endorsed and then I would receive the check in a week. A week went by and no check ever arrived and have now been well over the 30 days and I contacted them and they told me that the check that had been endorsed would not be received for another two weeks. They are sneaky they are liars they cheat the people they gouge the elderly and they should not be open they are not a good business and I had to turn them in for financial fraud which I put in a claim for my money I highly recommend not doing any business with Allstate ever.

herman versteeg

8 months ago

Worst process and customer service

Replacing a car is incredibly frustrating. * On Fri I replaced a car on my policy. I never received the e-mail confirmation for this, but everything looked fine * On Sat I went to pick up my car. ** Called my agent to confirm my car is insured. After 2-3 min the auto answ. service couldn't take my call. Left a message; never got a called back. ** Called customer service who after a bit of searching confirmed my new car is insured. Drove the car home * On Mon I receive an email that the policy didn't go through - had to contact Allstate * Tried chat. After telling my story a few times due to disconnects, I eventually was told to call a specific number * Called provided number and got to roadside assistance (????) * Made several calls with Allstate to clear things up. Including 4 times to my agent (same non-response as before) * Eventually, the car was added to my policy through customer service. * I spent half of Monday calling etc to get my car insured. This NEEDS to be much easier. * It is Friday again, and have not received my proof of insurance (policy online shows), but still can't register my car with the RMV because I'm missing paperwork. I'm out!

ledesma rodriguez

8 months ago

Very happy with them

Very happy with them. Been with them for years!!

katrina walker

8 months ago

My first claim with Allstate has been a…

My first claim with Allstate has been a complete nightmare! Terrance Robinson,my claim adjuster; mishandled my claim and delayed my parts from being ordered and my car from being repaired. Since Aug 17th, My car has been in the shop that Allstate recommended! Terrance Robinson lied to his boss and said that I told him that I was moving my car to another shop. But, he forgot to tell his assistant this lie! Because she said that the reason my claim was delayed is because I had to wait my turn. His assistant said that other clients were ahead of me and I had to wait for my claim to be processed! At this point, I blame Allstate for me paying over $1,500 in rental fees! Plus, I still cannot get a definite answer from this shop! Angel told me that he will have an update this Friday! Allstate cannot treat their customers in this fashion and expect to retain them as a customer!

frank grandinetti

2 months ago

You are not in good hands with Allstate…

You are not in good hands with Allstate . This group of cheats hires repeat vendors and engineers to fabricate Rational to lower and or deny your claim. They have the lousiest customer service and never once accurately take a claim report . They make all clients feel like cheats and seldom show any courtesy or regard . They charge more than they are worth and are happy to take very expensive premiums and make you litigate to get paid . Do not trust Allstate they are liars and cheats

chris smith

9 months ago

Is this what you call bait and switch

Is this what you call bait and switch? I had full coverage on two vehicles at 1300$ every 6 months. I didn't like the price so long story short Allstate beat it by 200$ and I got back so many dollars with drive wise, which btw doesn't work correctly. Now at renewal tine my insurance is now 30$ more than my last company if paid in full with less coverage. Guess who is switching again??????

ana karen ortiz

9 months ago

One of the worst insurance companies I…

One of the worst insurance companies I have dealt with and I have dealt with many! I called and asked for a quote . They gave me a good quote and that was that afterwards they call me to say that they have to add my husband even though he drives his company truck and is insured with the company so rate goes higher . Then they go and call me again and say they lower the rate again and then they call me again and say it’s now higher because of my husbands tickets. And I can’t even exclude him as a driver cause they won’t allow it . Which didn’t make sense to me . I feel they were trying to take advantage of my situation and did not care about offering good customer service but rather making profit . Then I decide to not get insured by then and since we had started the process they were gonna charge me and them reimbursing my money back was “ up in a limbo” . So I don’t recommend that company to anyone

9 months ago

Allstate plays a nasty game with the…

Allstate plays a nasty game with the "discounts" they claim to apply to your policy. be careful with these because what they do is they increase the discounts 'on paper' every time you add or remove something. These 'discounts', if you read about them, are only temporary so when the 'new customer' discount or the '$109.34 Early Signing' discount is no longer applicably for the renewal for example, they tack the price of the discount that you don't receive anymore onto your policy. Also they sneak on your policy the 'Drive Wise' discount $49.00, and when you abject, stating that you never requested this 'tracking application' they add that to your policy. They increase the discounts with any change whatsoever you make and they don't tell you. Who looks at the 3rd page discounts they're receiving? But when renewal time comes you don't qualify for several of these discounts anymore! RIP-OFF!! Big time.I kept my insurance with them for 3 months and then had enough.

freddy taylor

9 months ago

Should have never left Mercury

Should have never left Mercury. My wife was rear ended. So we started a claim. Were not at fault. When the car was ready. I was informed we had to pay $1000 deductible. I called Mercury to get it waived. They said NO! They said I had to pay deductible up front. Then they would get deductible back from other parties insurance. Then they would refund me deductible And that it was a lengthy process. Now here's the slap in the face. They said the only time they waive deductible. Is when an uninsured or hit and run driver is involved. I was stunned. Never had this issue with Mercury. So now you know. Allstate has horrible customer service. This has been an awful experience. We will be switching back to Mercury as soon as policy expires. Where they dont have issues like this.

bryan smith

9 months ago

Find another Insurance Provider

Allstate is very hard to work with if you have to file a claim. They will do anything they can to get out of covering it. I filed a claim on damage to my roof which THEY estimated to be 8 years old when they covered my house (age stated in my policy documents). Now that I have filed a claim on it, my roof is too old and has depreciated in value so that their coverage will be far less than my deductible to make sure that they do not have to cover any of the repairs. If you use Allstate for your homeowners insurance you will have to pay for your own repairs. This has also been stated to me by multiple contractors including 1 of which they themselves sent to my house to evaluate the damages.

harper gilbert

9 months ago

You are NOT in good hands with…

You are NOT in good hands with Allstate! Their motto should be, “We insure you until you need us.” After 19 years with them and never having a claim until last year. They chose to drop us. The company doing restoration work on our home let us know they are the worst insurance company to work with. DO NOT USE THEM!

wenlan wilson

10 months ago

I am NOT in a good hand with Allstate

I have been with Allstate over 20 yrs, and always a good and loyal customer throughout these years. My 2020 Lexus got hit from the back this week, and I did not believe the car can be driven after the accident. I uploaded the damage photos to QFC as per Allstate request. Allstate gave me its Estimate of Record with amount of less than $1,900. I believed my car is either totaled or needed a major repair work. I called them and ask Allstate to give me a fair estimate because I did not want to be in the position between repair shop and insurance argument with the result of my car not get fixed properly. My request was rejected and was told they can not send an appraisal or redo the estimate until the repair shop give out its estimate. My questioned the manager from Allstate, his first name is Daniel, how this estimate was conducted and how he, as an manager, can adjustify this kind of ridiculous low amount in the estimate. He has no answer but keep on telling me it's initial estimate. At the end, he did not agree to give me a fair estimate, so I said to him 'good bye'. I am extremely disappointed after over 20 yrs with them, and expect to get a fair treatment when I need the help. I am switching the company. 'I am not in a good hand - Bye bye Allstate. I do not believe Allstate deserves a star or any star.

dude

10 months ago

Allstate is excellent

Almost two years ago exactly, I totaled my pickup truck in a very serious accident caused by my own mistake of taking my eyes off the road for perhaps one or two seconds. My Toyota Tacoma pickup truck probably saved my life since it absorbed most of the impact. There were no witnesses or other vehicles or persons involved. Amazingly, I was able to walk away from the accident with just a broken wrist. The police, EMT, tow truck and I assume that the electrical company were called to the scene since I hit the curb and my truck then hit a utility pole. I wasn't drunk or driving under the influence. I made a careless mistake. Virtually every emergency agency that responded to the scene did a terrific job since despite having a minor injury, they needed to cut out my windshield with the jaws of life since my doors were inoperable. I was surprisingly in good shape and lucid for an accident that could have killed me. However, I'll never understand what gave the Warwick Township Police Department and EMT who responded to the scene to essentially blackmail me by taking me to a trauma hospital and I was forced to submit my blood for testing or be placed under arrest. I was unaware that the doctor prescribed medications for my disability were considered controlled substances but they weren't the cause of the accident and I was accustomed to driving with them in my system without a problem. Since I was unaware that the medications were considered controlled substances and if anything, helped me to drive, I thought that I had nothing to hide. The initial police report was fairly accurate as it said the cause of the accident was careless driving. After I finally had my broken wrist operated on 5 days later with a screw inserted permanently, I was released from the trauma hospital the next day. The operating doctor did a fantastic job since I was in severe pain but my surgery kept being pushed back because other trauma patients who were much worse off than me, kept coming in. I soon became familiar with the hospital PA system every time another trauma patient was brought in so I learned the "codes" regarding how seriously injured each incoming patient was, even if I never actually saw them. Even though my injury was relatively minor, after the doctor in the trauma ward tried to set the broken wrist, the pain became excruciating. Nevertheless, day after day after day went by and it became pretty evident that my surgery would keep getting pushed back simply by listening to the PA system and figuring out if yet another trauma patient(s) worse off than me were being brought in. Finally, my wrist was operated on 5 days after being brought to the hospital and I was amazed at how much the pain abated. Regardless of the fact that there was absolutely no reason to be brought to a trauma hospital and blackmailed by the Warwick Township Police Department who said that I was required to submit blood for testing or be placed under arrest, the day after the surgery I was released from the trauma hospital and I finally was able to call Allstate to tell my agent about my accident and how I totaled my truck. Allstate was amazing in taking care of everything imaginable regarding the accident and made a generous offer so that I could replace my pickup truck. I wasn't expecting Allstate to cover the costs associated with the impound lot, cover the first $5000 in medical bills and keeping me updated on the status of everything regarding my accident. The accident occurred September 2nd, 2020 so it will be two years in two weeks. I thought my life was ruined and if Allstate wasn't there for me, I don't know what would have happened. Three months after my accident, I received a letter from the Bucks County Magistrate charging me with DUI. For the past two years, I've been screwed over, lied to, misinformed and severely penalized for my accident by the Warwick Township Police Department, the EMT that responded to the scene, PennDOT, Intoxalock and the Bucks County legal system. I will readily admit that those medications were in my system but they had nothing to do with my accident and the organization whose motto is to protect and serve should be revised to blackmail and penalize. Outside of perhaps the tow truck driver, the electricians (since there were some downed wires) and I assume the fire department who I believe were the men who used the jaws of life so I could walk away from my accident through the cutout windshield, the Warwick Township Police Department and the EMT had no legitimate basis to take me to a trauma hospital and blackmail me into providing a blood sample or be arrested I assume after the surgery on my wrist. Outside of the few emergency responders that I mentioned above, Allstate responded quickly and thoroughly since being on disability, my income is limited.

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Allstate at a glance

Variety of coverage options

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Summary