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AAA Auto Club Group Review
Reviews 1,627
AAA Auto Club Group
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AAA Auto Club Group
Poor
Reviews 1,627
Christian Rigg
May. 31, 2021
2 min read
CR
AAA Auto Club Group summary
AAA offers home insurance in most of the regions where it operates as an auto insurance provider, with a wide range of discounts available based on your home and personal situation. It also offers 24/7 customer service. Getting a quote online with AAA takes just a few minutes. All in all, we were impressed with how easy it was to use AAA and by their multiple coverage options.
Pros
  • Includes AAA membership
  • Online quotes available for most counties
  • Plenty of discounts available
Cons
  • Some coverage not available in all states
  • Fewer benefits than other AAA products

Suitable For?

If you already use AAA for auto insurance, it makes sense to bundle and save with AAA home insurance. AAA home insurance could also be a smart choice if you’re hoping to manage your policy and claims online, but being tech-savvy isn’t a requirement as AAA also offers phone assistance.

If you recently renovated your home to be more weather resistant, AAA offers discounts that can help you save on home insurance. Because AAA requires membership for coverage, if you choose AAA home insurance that also means you can benefit from a range of travel discounts from hotels, car rental companies and airlines, as well as travel accident insurance. 

AAA Auto Club Group AAA Auto Club Group View Rates

What Coverage Includes

Coverage through the AAA umbrella is actually provided by a variety of insurers. Likewise, AAA itself is not a single entity, but a federation of motor clubs offering automotive services like insurance and roadside assistance. As a result, coverage varies from county to county and from state to state. In general, however, you can expect to see the following coverage: 

  • Main dwelling: This covers damages to the physical structure of your home from natural causes, like fire or wind, or events caused by people, like theft or vandalism. 
  • Personal property: This includes appliances and furniture — the exact details of what’s covered  and where liability limits lie will depend on your policy.
  • Other structures: These include other permanently installed, detached structures on your property, like a separate garage, shed, or gazebo. Your policy may also cover, for example, fences or docks. 
  • Living expenses: Also called temporary housing protection. If, because of an event covered in your policy, you are no longer able to inhabit your home, you may be reimbursed for temporary housing and storage. 

Additional Coverage

Depending on your region and policy, you may also be eligible for an array of additional coverage options. While the above coverage is typically included in all policies, those listed below may or may not be offered, and if they are, they are usually optional. 

  • Jewelry and valuables: These can vary widely between regions, but your coverage may include small items of value, like jewelry and watches.
  • Personal liability: Personal liability protection comes into play when you’re found responsible for damages or losses to another person’s body or property. 
  • Medical payments for others: If your policy includes this clause, you can be reimbursed for medical expenses and payments if somebody gets injured on your property.

Application Process

There are three ways to apply for AAA insurance: online, by telephone, and in-person. The quickest and simplest method for most people will be applying online. You’ll need to visit your region’s AAA site (they vary by state) and fill out an online form. Some regions may not be eligible for an online quote, but this is rare. 

To expedite the quote process, AAA may collect information from third party providers, like consumer reporting agencies, driving records, claims and credit history. The online questionnaire is quick and straightforward, and only took us a few minutes to get through. We got our quote directly online , without having to have an additional email or phone call with an insurance agent. 

Discounts

One advantage to signing up with AAA Home Insurance is that there are discounts available. First, you can save over 20% on your home insurance by combining additional insurance policies, like auto insurance. There’s also discounts for policyholders who have been with the AAA (or an affiliate) for longer than one year, and for persons aged 55 or older and who are retired. 

Based on the state of your home, you may be eligible for a numbers of discounts: if you haven’t filed any claims in the past three years, if your home is outfitted with a protective device (e.g., fire or burglar alarm), if your home was built recently, if your roof is resistant to hail, or if it’s been recently renovated. 

How Safe is it?

AAA is a large, well-known, national brand, founded more than 115 years ago. It has more than 60 million members in the USA and Canada, and is well known for its road-side assistance, auto insurance, and AAA travel ratings.  The Home Insurance branch of AAA has an A+ rating from AM Best.

Claims & Customer Support

Customer service is available 24/7; you can use the same AAA hotline for your club area as you would for assistance. You can use customer service to file a claim, or simply log onto your account on your state’s AAA website and file your claim online. Make sure you hold onto the claim tracking number, so you can check its status and easily communicate with customer service as you move forward. 

Summary

AAA is an obvious choice for members of the auto club, but if you’re not a AAA member, that shouldn’t necessarily stop you either. There are plenty of discounts here, according to your home and personal situation. AAA is well-known and has a high AM Best rating. The application process is straightforward, and you can manage your policy entirely online if you so desire. 

AAA Auto Club Group AAA Auto Club Group View Rates


CR
Written by
Christian Rigg
Christian Rigg is a freelance writer who’s spilled ink on everything from finance and technology to data science. Born and raised in Canada, he currently lives in the south of France. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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AAA Auto Club Group
Poor
Reviews 1,627
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Excellent
11%
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3%
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larry woodrum
2 days ago
AAA Tire & Auto easily corrected a…
AAA Tire & Auto easily corrected a problem with my Lexus that Big O Tire on Nicholasville Rd. Charged me $971.00 for and my problem continued because I was charged for new starter instead of new battery. I won’t go back to Big O Tire because I’ve seen their true colors.
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scott
21 hours ago
AAA Auto Insurance - Poor Service
Had AAA for 20 years. Their roadside assistance is good but people should note that they contract the service out to local tow truck and roadside assistance companies. No excuse for bad service but it may depend where you are. AAA Auto Insurance. Used to be premium insurance. No hassles. I recently got in a front end collision and first they wanted to use used parts on my truck which is in. mint condition. I had to argue with them and they agreed finally to use new parts. The entire front end was damasked but they buckle and dimed which parts they replaced. They only replaced one headlight and one turn signal even though both had been pushed in. I had to pay for the second headlight and a couple after the repair the turn signal filled with water and now I’m having bc electrical issues. All because of nickle and diming. It’s too bad because they used to be excellent.
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brady
a day ago
AAA is only good for short tows ONLY, even then it’s unreliable m
AAA is only good for short tows. I was in an accident and needed to have my vehicle towed 90 miles (within AAA 100 mile range) and they couldn’t get a tow IN SALT LAKE CITY! In a large city they couldn’t get a tow. Worthless!
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alvin moore
a day ago
They would not renew my account because…
They would not renew my account because i used there service 4 times in 4yrs 1 tow and 3 lock outs They only want you to have the card to look at.
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tammy pratt
a day ago
I ran out of fuel on the side of the…
I ran out of fuel on the side of the freeway. I know my own stupid mistake, but when I tried to use my AAA membership for the first time after paying for it for 2+ years I was told after an hour of waiting it was going to be 3 more hours before somebody could even start my way - the first and only time I ever needed it and it was not available and I was within 20 miles of three major towns and they said that they looked at 100 mile radius so they must not have a lot of service providers. Then they try to use the excuse of the weather. We were not having bad weather that day no snow, no ice no slide offs. It was at night, I was by myself and it was starting to get really cold - I could not wait another 3 hours. I had just renewed in February 2023 for my third year and they prorated and took two full months. I feel that I canceled because of their failure to provide the service that they promised, I should’ve received a full refund. I will make sure I tell everybody I know to cancel their AAA membership and the majority of my family has a membership. Then I will start with all of my elderly friends that think that they can rely on the service in our area.
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nikki lorraine
2 days ago
These people should not be a company…
These people should not be a company anymore. Been waiting since 11:50 pm for a tow less than 5 minutes away and here it is 7:54 am. Telling me “oh they say it’ll be an hour” “oh it’ll be 45 minutes” basically giving me the run around for these entire 8 hours. Tow truck STILL isn’t here. But they put me on the “priority list”. Priority doesn’t mean 8 hours just an fyi. Thank God I don’t pay for this membership and it’s through my phone company cause NOBODY should ever pay them. They are NOT 24/7 UPDATE: Didn’t show up till 9:20
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john rocco
2 days ago
Recently AAA
Recently AAA, from what I understand has changed their roadside assistance call system. They fixed something that wasn't broken and made a mess. This new system STINKS, dropped calls, delayed service and a complete fiasco where we the members suffer.
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zoya matevosyan
3 days ago
I have been waiting for the service…since 7:30 am
I have been waiting for the service since 7:30 am till now , already called them for 6 times, one person hung up on me, the rest talked to me , but my car is still parked and can’t move, had so many emergency things to do , had to take Uber once already and I’m thinking will have to call Uber again for my second trip around 6:00 pm , because I don’t think I will have my service done by then , horrible service, I regret being a member for over 20 years!!!!!!!!!
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andrea jackson
3 days ago
AAA ruined my vehicle and refused to take accountability
I called AAA to tow my car to a tire shop , due to a flat tire. They sent a tow company called Aamari Towing , they damaged my car , and I had proof in my pictures , also a video showing the tow truck driver damaging my vehicle . The tow truck company denied it , and so I called AAA , Ebony’s Dunnican was in charge of my claim , she then sent me an email with a list of things to give her , so she could investigate. She then ignored my phone calls and e-mails for two weeks after I sent all the required items. Just to email back because I was bugging her to say that Aamari denied my claim ,which we already established and also gave no explanation as to why. It was a complete waste of time , she never took my claim serious and didn’t investigate a thing. I will not be using AAA anymore and will encourage others not to as well.
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patsy byrd
3 days ago
Given today's subpar customer service…
Given today's subpar customer service thats rendered I wanted to give a hearty THANK YOU to Bryan at AAA Car Center for OUTSTANDING CUSTOMER SERVICE rendered to me today. Ive been a AAA customer for over 50 years and I really felt valued as a customer today by the treatment and customer service I received. Greeted with a smile- handled my problem and got me back to my day- THATS PROFESSIONALISM GUYS!!!! THANK YOU AGAIN!
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bernard
4 days ago
My vehicle had a flat tire Saturday in…
My vehicle had a flat tire Saturday in Wickliffe @ the bowling Lane. I called triple A & a truck was to be there within the hour, never showed Wickliffe police department dro e me to Babbit Rd. After 5 hours I got a call 2 tell me the driver went home. AAA is the worst service provider ever. They are not professionals, only out to get your money.
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dianne proctor
4 days ago
No Follow Through
I worked with Dominique Hendricks who was somewhat informative. She chose the highest level insurance for travel. She did not follow up with me once I made my decision to book my trip to Bermuda. It appeared she was more interested in the more expensive trips. I would not recommend.
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melissa
4 days ago
WORST EXPERIENCE WITH AAA IN MY LIFE!
WORST EXPERIENCE WITH AAA IN MY LIFE! I have been a member for so many years and this is the most disappointing service I have ever dealt with. My battery went in my car at the FT. Lauderdale airport and needed to be towed. It was 1 a.m., freezing and dark. They would not come to my car for 3-4 hours. They were going to leave me, a single women, in a parking garage, alone, with no heat or way to charge my phone, for over 3 hours. I had to UBER home for $125.00 + tip because I felt unsafe being in the garage alone. The tow truck came, (Sunshine Towing out of Ft. Lauderdale (DO NOT ACEEPT THEM TO TOW YOUR CAR). They broke my front differential housing during towing. I called AAA and got my claim going. My contact person's name is YOGI. I called, and called and called and emailed to find out what is going on with my claim. This entire time my car is sitting in the shop not getting worked on. I explained to YOGI that I needed my car as I work and take care of my elderly father. Still nothing! I called again and spoke to the following people on so many dates: Starting on 12/29/22-until today Yogi-5X (including many emails)-WHO ALSO HUNG UP ME! Louis 4X Trevion Annie-Supervisor Jason 2X ONLY TO FIND OUT MY CASE HAS BEEN CLOSED SINCE FEB. 2ND!! And NOT ONE PERSON LET ME KNOW! They left me twisting in the wind for over 6 weeks and it was closed the entire time. And then they have the nerve to GIVE ME AN ATTITUDE. I have NEVER in all my life been treated so poorly by a institution that is supposed to be there to help you! Truly disgusted with this service and will be cancelling as will my entire family and most of my friends after they have seen how poorly I was treated.
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american patriot
6 days ago
avoid like the plague
I had AAA out of Independence Ohio proceeded to travel the country I got stopped outside of Cincinnati Ohio in a bad neighborhood flat tire on my RV I did have RV plus had it for a couple years.. I called them and had to argue with them 4 hours they even said that the tires on my RV were not 16 they were 16 and a half and they did not tow those they would not change the tire... they offered to tow the RV from the front while the flat tire remained on the RV isn't the stupid.... I have never had a successful experience from AAA I will never have another one again because I will never have them again..... AAA is the worst I even wrote a letter to CEO of AAA I followed up with the phone call he claimed he never got it... they're absolutely the worst organization next to camping world..
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cynthia
6 days ago
Horrible, run
Horrible, horrible, horrible! I have been a dedicated customer for 30 years. Never a problem until...I switched clubs due to a move. Everytime I spoke with my agent, she was pushing another product on me i.e., credit card, more life insurance, mileage discount, etc. Once again AAA DELAYED processing my payment, cancelled my insurance, when I pointed out that they processed late NO ONE said anything about a reinstatement charge. Now my agent will not respond to emails or return vmail. Marching my business down the road. This has been an AWEFUL, MISERABLE EXPERIENCE. I wont be back nor do I recommend their products!
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diane
7 days ago
Elderly person abandoned and no show by AAA
I have been a AAA Premier member for 50 years. Never experienced what I did yesterday. Phoned for jump start at 11 AM and heard back once from AAA. Even after calling second time to have them check with dispatch for ETA and got no return status. No call backs and no service. 3-1/2 hours later ended up asking a stranger if they had jumper cables to assist. At 4:30 after home and after having a new battery installed, AAA called at 4:30 (5-1/2 hrs after initial call) to see if I still needed assistance. REALLY ??? I am an elderly person and had gotten myself out of the problem AAA should have addressed. AAA needs to get out of the business of Road Service if they can't provide the services they offer and not just take your money. Currently shopping for other roadside services as AAA has gone to hell.
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jodi ragno
8 days ago
Absolutely sucks
Absolutely sucks. Save your money. They tell you a truck will be there in 90min. Three hours later, there’s no sign of help.
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denise
8 days ago
Tech # 180743 was a nice guy
Tech # 180743 was a nice guy, and very helpful. He explained every question I had with no issue.
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kosha brown
8 days ago
Terrible car insurance
Terrible car insurance. I would never recommend them. They gave me a hard time with my claim and after 4 months denied my claim off accusations and not facts. I will be obtaining a lawyer that will deal with them accordingly. Don’t waste your time with them. They are crooks and do everything to not pay you.
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michael hopson
9 days ago
They had me wait 7 hours in a car to…
They had me wait 7 hours in a car to fix a flat. And now no jump till tomorrow. Hello I paid for a platinum plan with good money and only used it twice in 2 years. I’m thinking there may be better options. They used to be good now it’s not much more than a scam. Someone please sue them.
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paul sundberg
9 days ago
Fraudulent charges
I received my bill. It had doubled in the last 6 months. I called AAA and asked why. They listed tickets with dates that do not exist. I went to the county court house and got my records. It does not match what AAA is charging me for. They also said they got a credit report and that caused my bill to increase by 5%. They included a letter dated Feb 27, 2023, from lexisnexis if I wanted my free copy. I called lexisnexis but they said no one had received a credit report in 11 months so I cannot get a free report. The last credit report AAA recieved was in April 2022. I called AAA to ask about these inconsistencies and they insisted I did not know what I was talking about. They say their fees are legitimate and would not budge. After I file with the BBB I guess it will be time to start looking for new insurance.
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leahmarie cottingham
9 days ago
We’ve had it for a few years I recently…
We’ve had it for a few years I recently locked myself out of my house they informed my husband we would have to pay a locksmith then they would reimburse us yea right they sent 50 back they owe us 50 more! Can’t talk to anyone cuz they will put you on hold for 20 minutes hoping you will hang up! Not trust worthy enough for my money it won’t let me put the right date my experience is from March 1 2023
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mema
10 days ago
Asheed and all the AAA staff you’re the best!
Today March 15, 2023, Asheed,my Emergency Road Service Provider reassured me that AAA would be able to get my car towed out of a very difficult spot because of snowfall the day before. He and all the staff were phenomenal including the dispatcher- I have much to be thankful for and Northway AAA has my heartfelt gratitude!
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deanna whitley
11 days ago
Couldn’t Do Without it!
Helper arrived exactly on time early in the morning which was a swift 15 minutes to my overjoyed surprise unlike the usual hour in Newark, NJ area. He wasn’t very upbeat & friendly unlike the driver who came twice before 2 years ago when I called from Wilmington, NC also but he was extra helpful in that he put air in both my flat tire & donut as asked + patched the hole in tire that had caused the flat; a nail. He charged $15 for that last favor but it was worth it.
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big red
11 days ago
After having bought Universal Orlando…
After having bought Universal Orlando tickets on the web site for a small discount, i printed the tickets, i bought $150 tickets and added the fast pass tickets for about $70 more, 4 tickets for aprox $840 dollars, with tax $890. Upon trying to enter park, they said we only has fast pass tickets, not park entry tickets, i called AAA and they , the mexican women, said i only paid for the fast pass tickets, not park entry. After talking to a couple of supervisors, one of whick was in the bathroom as he talked to me, continued to tell me i paid for 4 fast tickets for $890 dollar, i only was going to save $40 dollars with AAA, and now im out of $890 dollars, it was like talking to a foreign country, last time i ever book anything with AAA. I did call the credit company and disputed the charge.
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alyce k
11 days ago
Profits over customer
Received damage to my car on a recent extraction service. Tow driver bent a control rod while pulling car out of a snowy ditch. AAA reviewed my damage claim and refused to pay citing my car had undercarriage rust. Sorry but rust is cosmetic and bent metal is damage. Been with AAA since 1989 and now I am canceling my membership. This is the only claim I've ever asked for and this is how I'm valued. Clearly they do not care about my loyalty over the years. How sad.
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david stuart
11 days ago
I've had AAA for several years and the…
I've had AAA for several years and the one time I tried to use them, for a car lock out, they were a no show. I ended up calling a locksmith and paying out of pocket. Good luck getting anybody on the phone at their dedicated customer NO SERVICE line for refunds. Nobody answers and they do not return messages. If you want to throw your money away and be kept waiting eternally, AAA is your company.
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william koch
13 days ago
AAA is horrible
I have used AAA two times in life. The first they left me stranded. I sat on the side of the highway for 4hrs before I called a friend to pick me up. AAA showed up about an hr later. I knew the license plate number but not the Vin so they would not tow so I called another company. On March 11 2023 I rented a vehicle. It had mechanical problems quit running in the middle of a 3 lane highway. I called AAA and explained we were broke down in the middle of the highway and in a very dangerous situation. The dispater was very rude. She put me on hold I waited 10min before hanging up and calling the state highway patrol and making other arrangements. It was pouring down rain with very little visibility and semi trucks flying by at 65mph. IF YOU CARE ABOUT THE SAFTEY OF YOU AND YOUR FAMILY DO NOT USE AAA. BECAUSE THEY COULD CARE LESS. Luckily no one was killed or injured. I gave them 1 star because I couldn't give them zero.
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amal sudha
15 days ago
Not reliable
I had AAA for almost 6 years don’t remember whether I used once. My bmw stopped while driving had a check engine and check fuel pump, and message go to dealer as soon as possible. Pulled over, after 15 minutes tried to start, it started and then I reached home. Spoke to bmw dealer over the phone, he told me not to drive and tow it and drop at the dealer to be serviced. Next day called AAA to tow and drop at the dealer. A technician from third party 'california roadside west' showed up. He asked what's wrong with the car, I told him the issues. He said if the car doesn't start then I can't tow. I told him I'll try to start, I tried it started, he immediately said oh the car started so no issues, no messages so I can't tow. He was flip flopping I really didn’t understand his motivation. I told him there was a check engine and check fuel pump message so it's not safe to drive the car, I can't put mine and my little kids life in danger. Tried to convince him but he wouldn't listen, he was very rude so I told him to leave since I was not comfortable handling him my expensive car. My first call with AAA was 9:30 am, after the guy left made several calls tried to communicate the issue to AAA but they wouldn’t accept that there’s an issue with car, they said it was assessed no issue with the car, we can tow but charge you. The last call I made them was 3 pm. After that I cancelled the membership. AAA doesn’t care how long you are a member, look at the history etc. Paid all these years was a waste of my money. Some rude third party guy made a note there’s no issue they believed.
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rl ma
16 days ago
Complete trash. A scam....
I'm beyond disappointed with this company which I have been a member for 17 years. Barely used the service and the one time I needed them, they didn't come through. It's a shame because it wasn't like this a few years back. It was top notch customer service and now they will pass you on to the next representative to get you off their backs when you call for an update as to where the tow truck is. No estimated time and no calls. Waited almost 5 hours and no show. Had to hire a private company that charged me $320. It's complete trash. A scam!
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carolyn perkins
17 days ago
Membership Mayhem
My AAA membership was valid thru 3/1/23. On 2/1/23 the fee was automatically charged to my credit card on file. I realized this on 2/4/23 and called AAA and asked that my membership be canceled and a credit issued on my credit card. As of today (3/8/23) no credit has been issued and I have called numerous times and gotten all kinds of excuses, such as: it takes at least 3 weeks, it is still being processed, your bank may be slow processing the credit, a check was mailed, etc. On 3/3/23 I was told that they had mailed me a check on 2/28/23 and I should receive it any day. Today, on 3/8/23 I called again and got all the above excuses yet again, with her final comment being that I would be receiving a check by the end of this week. I have been a member since 2012, have never needed or used their roadside services. I believe they are deliberately trying to delay me for 60 days because that is the time frame for disputing the credit card charge. I will definitely be going to my bank before the 60 day deadline. If their roadside service is as bad as their membership services department then be warned and stay far, far away from this company!
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dissatisfied
17 days ago
WHY WHY WHY are you doing business with…
WHY WHY WHY are you doing business with Falcon Towing??? They drop people & never dispatch a tow truck!!!!!!!!
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kendra
17 days ago
Disappointed
I called at 2am for a tow truck. Everyone that I spoke with dismissed me. There was no communication from AAA unless I called.I called every hour on the hour. They even stopped answering my calls. I missed work and sat outside in my car just to be told 3 different times for a tow truck to arrive. I honestly do not feel like I'm a valued customer. To say that I'm disappointed is a understatement. I paid to be a member and when it came tinen to use my benefit I was treated like I was nothing. Oh I did get a $60 credit for next year if I choose to renew my policy... plus I was given back a tow. I'm still not happy
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tamara rodarte
17 days ago
There are one person Called Joel…
There are one person Called Joel Flores, he never back my money, bad insurance.. Bad agent... Bad service!!! Still I trying to contact him And he only send me voice mail...!
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tim
17 days ago
DO NOT PAY THESE PEOPLE !!
DO NOT PAY THESE PEOPLE !!! Been a customer for about 7 years , the one time I needed them to tow my car NO SHOW !! Called them from 9 Am till 5 Pm and they never came. Complete Scam !!!
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dorothy mcgarrity
18 days ago
Left an 86 year old on the side of the…
Left an 86 year old on the side of the road since yesterday. He slept in his truck all night. Worthless company
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robert hawkins
18 days ago
AAA representative Michelle Usher
The AAA representative Michelle Usher was absolutely outstanding, extremely kind, and very professional. She deserves 100 stars for her help and is a real asset to AAA.
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melissa lindsey
19 days ago
Can I give a Zero because that’s the…
Can I give a Zero because that’s the service I have gotten. Bought 4 memberships and myself and my three daughters. One waited 4 hrs with in well populated town with still no one assigned to her during severe storms. Another daughter waited and no one ever came while on a back road after getting a flat going over railroad tracks. Now my beautiful 24 year old daughter waited 3.5 hrs just be told oh we don’t have anyone in your area. It was Burlington NC and I know there are tow services available. Are they not paying the tow companies? I waisted several hundred dollars getting the premier card with zero service. AAA used to be wonderful. Not now.
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john
19 days ago
I was stranded on the side of the…
I was stranded on the side of the Interstate with a flat tire. I had the tools to change it, but the big plastic nut that held the jack in was so tight (from the factory) that I couldn't get the jack out. Because it was a very busy interstate highway, it was dark, and I was just inches from the line (the shoulder was very narrow and I needed to be able to put the jack on pavement) I was rated a "high priority". After being told that assistance was on the way, then it wasn't, then it was, then it wasn't, three hours had passed. I was almost sideswiped numerous times, and I had enough. I called a wrecker service and paid them out of my own pocket for their assistance. Combining this with my last AAA tow where the wrecker driver did $50,000 damage to my antique car (it's still in the body shop 2 1/2 years later) I've had enough. A previous tow for a car that needed to go back to the dealership I bought it from I used AAA instead of the manufacturers roadside assistance, as they would only tow to the nearest dealer and I wanted it towed to the one I bought it from 20 miles away. The AAA driver was so high on meth when he arrived I refused to let him tow my car. I've been with them for 20 years, and pay a premium price, but this will be my last year.
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charles wittmaack
20 days ago
Tow truck never dispatched
4 March call to have a car towed, no tow truck arrived after a while called back and after more hours passed no tow truck called again and still no tow truck now this was 3 calls to AAA so about 5.5 hrs has passed and repair shop closing soon so called back and no tow truck on the way so had to cancel tow truck. Ask your self? If you were stranded on a dark highway could you trust AAA to arrive in a reasonable amount of time. …
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kage
20 days ago
The fat lazy fuk who left my wife…
The fat lazy fuk who left my wife stranded, because he wouldnt walk over a curb and leave his truck. (Literally 20 feet), I'm otw down there and I plan to come see you immediately and we going to have a little chat tonight when you clock out and otw home. Absolutely worthless and I can't wait to see your face when you see me..
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allison laga
20 days ago
Bonnie…the Dispatcher for ERS…this…
Bonnie…the Dispatcher for ERS…this woman is an Emergency Roadside Customer Advocate and while I am writing this review she has been on the phone with me for over half an hour!! THANK YOU BONNIE!! Bonnie is more than a customer advocate she is an angel!!!
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javier rodriguez
21 days ago
Please read* 3/3/23
AAA is like the dmv, if your not willing wait 3+ hours minimum for a service don’t do it. No communication & No sense of urgency. No individual to blame the company moral is definitely down. I wish I could show my screenshots, so I could add to my experience.
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steven irvin
22 days ago
Everything is the worst
Everything. I've been with AAA for over 30 years. They must have undergone a massive reorganization because their service is the worst now. I waited over three hours yesterday and over two hours today to no avail. This is the worst experience I have ever had with them and I don't know what to do.
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terry riney
23 days ago
AAA roadside service will cancel YOU, it's only temporary…
AAA roadside service is not trustworthy it's only temporary, as long as you DON't use the services they will take your $$ but if you use what you pay for they will cancel you QUICKLY! Why pay for something you get penalized for using. Their reason they gave us not controlled by the customer but the customer penalized for them. 1. They can't find companies to provide their services. 2. The cost of providing their services are too costly. 3. If you the customer use the services too much, which is never the case they will charge you xtra if you go over but they never let you get that far. Why pay for services you get canceled for using??????
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joshua robinson
23 days ago
Nobody called me back to start
Nobody called me back to start. Then, it took 3 hours to get service. Nobody said anything until the driver called me. Screw AAA; it's not like it was. You cannot count on this company. Beware...
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nilson morales
23 days ago
I had bad experiences yesterday with…
I had bad experiences yesterday with roadside aaa I'm waiting more than 1hours for change my battery. Service was very bad the technician was angry he even fixed any thing because broken my car one part battery fuse. This my bad experiences for the first time .
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scott
24 days ago
Fake "Free Membership" Offer is just a huge waste of time
Last August. I got an offer from T-Mobile for a free one-year membership to AAA. That was six months ago. So far I still don't have the promised free membership. Since last August I've made five phone calls to AAA, totaling at least three hours of my time. Each time they promise to resolve the problem, but they never have. The membership is worth $35.00, so this whole thing has been an enormous waste of time.
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robin noll
24 days ago
I have had AAA for years
I have had AAA for years. I needed to go to work no found out my battery was dead. I call roadside assistance and got a robo call saying someone would be here in 25 minutes. This was at 5:20 am. I called at 6:10 am spoke to someone and they told me they were running behind and would be there soon. At 8:10 am I received a call from the towing company saying they would be there in about 20 minutes. He came at 8:45 and apologized that they got the ticket at 5:30 am but didn’t open until 8 am. I lost almost 4 hours of work, and was liked to by AAA. They sent me the renewal notice so I called them explained why I haven’t renewed and told them I would like for half price since they cost me four hours of non pay. They offered $25.00 discount. That is not enough. I feel that they lied on purpose. If they had told me it would take hours I would have taken an Uber to work and dealt with this after work. I feel that $25 off the $133 membership is a slap in the face since I easily lost more that double that because of their lies. Better off with roadside on your car insurance.
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sarah
24 days ago
I would give zero stars if I could
I would give zero stars if I could, HORRIBLE customer service and definitely crooked. I had been a loyal member for years and they drop the bomb on me that I cannot have car insurance with them a MONTH before I was going to lose it when they knew for 6 months this would be happening. Thanks for giving me time to prepare things! 👎👎👎👎👎👎👎👎👎
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lisa wojcik
a month ago
AAA Canceled Me For Using Benefits
I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.
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donald renz
a month ago
I called for a battery and 3 hrs latter…
I called for a battery and 3 hrs latter no service even after 3 calls. I’m not sure if I will renew my service.
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anthony davis
a month ago
Excellent service and great experience
Mike from T & G Towing and Salvage is one of the best professionals that I've ever met. My car broke down in a difficult spot on a hill and he had great professionalism and skill in getting my car on the truck quickly. He's one of the nicest guys I've ever met and the 36 mile ride to the Toyota service center was enjoyable because we had nice conversations throughout most of the trip. What would normally be a bad experience from a car breaking down was more than made up for because of positive conversations I had with him. I would give him 10 stars if I could. (202302241524-1748)
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flo thetonia
a month ago
The man Tiago that helped me on my last…
The man Tiago that helped me on my last call in west bridgewater was awesome. He needs a raise in pay. He really cared about his job and wanted to make sure I was okay. I hope you give this guy the credit he needs. If I could I would request him all the time
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d. mack
a month ago
They charged my account automatically…
They charged my account automatically for membership renewal. I never received a notice, email or any communication from them. They just debited my account. I called them and they said it would take up to a MONTH to get a refund. BEWARE !!!!
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chris cain
a month ago
I only put one star because you can’t…
I only put one star because you can’t go any lower. I have been a AAA member for years and years and years in the early days. AAA‘s toll service was pretty good how days it’s not nothing in the past five months I have had four cars towed and one of them was told by AAA after five hours of waiting all the others were I will be here in three hours. Will be here in three hours over and over and over again until the next day until I finally had it had to find a different tow company and then go back and have AAA repay for them absolutely atrocious service.
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kathleen schurzky
a month ago
Loyal customer very disappointed and surprised
I have been a member of AAA for over 30 years and have, until now, been very satisfied with the response to vehicle problems. Yesterday (2/23/2023) my car would not start in the local Walmart parking lot. I called the number on my membership card. The agent asked the proper questions: are you in New Jersey, are you home, if not what town are you in etc. I repeated Manville, NJ multiple times. Where are you? Manville, NJ in the Walmart Parking lot. She asked for the make, model of my car. A text message informed me it would be 1 hour for a service person to arrive. The service person called about an hour later: ' OK, I'm here at Walmart. Where are you???.' He was an hour away in the Walmart Parking lot in Hacketstown, NJ. We agreed to cancel the call. I called again, estimate given by text, driver called from Monroe NJ an hour away in the other direction. 2.5 hours later I called a friend to come jump my car. So I waited for about 2.5 hours and never got any service. I am surprised and sad that a company so respected could let themselves provide such marginal service. By the way, the work from home idea is over. The people on the phone were distracted and could not be understood. Bring back the company-based customer service. Kathy Schurzky member number 438 212 401963499 2.
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pinky pinky
a month ago
CUSTOMERS BEWARE
CUSTOMERS BEWARE! Do not waste your time and purchase this crappie service. The employees don’t know nothing and they are rude. Also, the towing companies take over four hours to come and assist you.
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lenisha chambers
a month ago
I have been with AAA since 2008.A…
I have been with AAA since 2008.A premier member. Their service has went to crap over the past few years. They do not update you. They do not show up even if you are in an unsafe place.Then when they do show up it’s not a tow truck. Save you money and don’t waste it on AAA.
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lindsey hazel
a month ago
As of January 1st 2023 AAA has decided…
As of January 1st 2023 AAA has decided that after your 4 service calls that they will no longer send anybody to help you which I didn't find out until I needed the help and couldn't get any so you have roadside assistance with them and a membership for a year but you really don't what you're paying for is for 4 service calls and once you use those it's gone period until you renew for following year. So if you unfortunately happen to be dealing with a problematic car that's breaking down giving you a hard time make sure you use those 4 service calls wisely because you are Ass'd out once used, no they NO LONGER will send someone to help and bill you. That's terrible I don't understand I will absolutely be canceling and going with someone else I need to know that I have roadside assistance at any time that I should need it. And honestly should anyone with the AAA company be reading this, You all should have started that fresh when your Members are renewing for the new year and notify them then of the new rules not start it in the middle of their already active year. It's wrong, you have many people that paid for memberships specifically for the roadside assistance and would not have had they of known this would be happening. It almost feels like trickery. You all took millions of people's money for membership then in middle of that active year they paid for you changed policies and took the main point of having it away. Shame on you all!
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eleven eleven
a month ago
One hour 20 minutes wait just to unlock…
One hour 20 minutes wait just to unlock my vehicle on a Thursday at 1pm. That is ridiculously long.
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l s
a month ago
My mom in Florida got a flat tire and…
My mom in Florida got a flat tire and called her AAA. She waited 4 hours and finally paid a local tire dealer to come and change the tire (and sell her a new one). Later found out that AAA was not covering that area of Florida, although the AAA phone lackey never said that. Cancelled AAA as they are worse than useless because their incompetence added 4 hours to Mom's problem. LS in Florida
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narcosis scuba
a month ago
Aaa is a horrible company
Aaa is a horrible company Waste of money I won't be renewing . This would have been my 22 yr
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jorge sobrino
a month ago
I had to call the AAA…
Last Sunday 2/19 I had to call the AAA because my car would not start, the technician performed a diagnosis and told me that the battery was damaged and had to be replaced, when he went to look for a new battery in his truck he did not have the model for my car, so he started my car to get home, and told me to call the next day to have the battery replaced. When I called the new technician, he told me that my car had a bad alternator, therefore he was not going to replace my battery, which was under the 3-year warranty with AAA, which totally contradicted the previous diagnosis. I had no other options than to buy a new Battery at Auto Zone auto part at a cost of $229.00 to be able to use my car again. I spend unnecessarily for a bad service
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alex kim
a month ago
Today My car towed from willsonville to…
Today My car towed from willsonville to keizer at 7pm The driver super fast and professional Most of all He helped me a lot of with towing. Great service. Definitely recommend AAA service
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sherri harrington
a month ago
In April 2022 I got AAA Member…
In April 2022 I got AAA Member Loyalty Travel Accident insurance. The offer that came to my home stated that in the event of a personal injury they would compensate me for the visit to the hospital as well as daily compensation while I recover from the injury. I signed on for the coverage because it was very inexpensive. Only 20.00 dollars a month. In October 2022 I fell while at work and tore my achilles tendon. I finally recieved a payment in December. It took many phone calls to customer service to find out what was taking so long and the answer was always my documents were being reviewed by claims. The payment that I recieved in December was not what I was expecting. Less than 300 dollars. I assumed I would be receiving the daily recuperation payment which was about 250 a day. I called customer service again to ask where is the rest of the compensation. Customer service explains to me that the hospital claim is separate from the recuperation claim and that I would need to submit more documentation that I am recuperating at home. I submit that documentation in late December. Mid January I start calling customer service. They were not much help. Pretty much the same answer. It's in claims. Claims is still reviewing. Still need more time. I even had one tell me that the policy does not cover recuperating at home when clearly it states that it does. Finally, in mid February I speak to a claims adjuster. She informs me that they will not be paying the recuperation claim because I was not "admitted" to the hospital. I was seen in the ER but I was not admitted to the hospital. This is awful and I was depending on that money to help me through this.
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john ekka
a month ago
Jeep Liberty hood prop rod walking off by itself !!
I had service done at AAA Edison service center on 1/14/2023. One month after it on 2/15 I tried to open the hood of my Jeep liberty 2008 to check the fluids and found there was no hood prop rod! I called AAA and spoke with service representative John , who told me that as Alex has assisted me for service I should talk to him. Next day I talked with Alex and told him that the hood prop rod is missing, then he told me to talk to service manager Tony. Next day I called Tony and told him about the missing hood prop rod. He started with " Are you accusing that some one removed the prop rod?" . "It might have fallen out of car". I told him that I am not accusing anyone just asking to check if it was misplaced and is lying in the service area. Again he asked " Have you seen anyone removing it ? Also the rod is fixed to car and can not be removed!" Come on, the service area is enclosed and customers are not allowed , so how can I see anything? If you search in jeepforum-com , "where the hood prop rod is stored" . You will get the pictures. I politely asked him , if it is possible to check if the rod is lying in the service area. Then he told me to call him next day. Next day he was on leave. Then next day I called him and then he went to the service area , putting me on hold, as expected he told me the rod is not there. Now you look at the pictures and tell Tony , how the rod can walk off by itself, or fall from the car.
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m
a month ago
AAA will leave you STRANDED on the road & cancel your membership
On 24 Sept. 2022 Sat. my vehicle was disabled on the highway 100+ miles from home, so I contacted AAA motor club which I had a Premier RV membership for 17+ years when AAA could NOT find a provider to tow me home after 4+ hours on the phone\stranded. In fact AAA motor club told me to find a way back on my own and then seek re-imbursement for expenses ($1100). Then I received a letter dated 12 Dec. 2022 Mon. denying me the option to renew my membership along with 3 other family members. So I was trying to understand why this happened when AAA provided ROTTEN service and left me stranded 100+ miles which I was still willing to give my money for another year. I contacted AAA for more clarification which was NO help in fact I was told "decision is final" so I finally spoke with the person whose name was auto signed on that letter. He chose to make the statement that it costed more to keep the membership active despite the 17+ year relationship and IF he was to make an exception for me he would have to for others...wow! (sad) I learned also that AAA motor club were canceling membership(s) during the height of the 'COVID' pandemic (2021). I have $1k credit on my acct plus had 3 life insurance policies with AAA which I have cancelled and to date still have NOT received my $1k. Hopefully no ONE will experience the treatment that I received from this SORRY company. I also wonder how AAA motor club can give advice to the public via media when CLEARLY they are NOT a reputable entity. I will NEVER stop posting this experience until AAA motor club is OUT-OF-BUSINESS or sold. I ask that you NOT give this company any of your hard earned money and IF you do good luck on the road.
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jacinth meadows
a month ago
They gave my personal information to a…
They gave my personal information to a stranger and gave my keys to a stranger to steal my car and when I called about it they called me crazy and that my story kept changing and when I demanded a refund for them potentially getting my car stolen they hung up in me
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sherry robinson
a month ago
Flat tire fiasco
Had a flat tire about 20 miles from my house. Called AAA couldn't get the spare to drop down. So I called them. Been a Plus member for 18 years. They couldn't get any tow/garage to come. The gal that was trying to find someone had called a garage in Berkley Springs WV. I was in Lincoln Co. Which was 4 1/2 hours from me. So she tried one in Huntington 1 hour away and several other places in between. Then another garage 2 hours away. I said no wonder they wouldn't come. The problem is NO garages or towing companies close will fool with AAA anymore. Use to not have any problem getting anyone to come to my house. Had the same thing happen less than a year ago. Had to have my car towed to the dealership. Same story couldn't get anyone. I said there was a towing service 5 miles from me that they hadn't called. At this point it had been over an hour. Apparently, they weren't on their list. (They did take AAA). Well there was a reason for that. The lady from AAA said that garage was in a different zone. Wait!!! What!!!!! I could use them of course but I would have to pay them myself then get reimbursed. Which I did use them and I did get reimbursed. But the point of having them is you shouldn't have to pay out of pocket in the first place. That's why you have THEM!!!! For the spare tire story, it was broken loose by myself and a neighbor that my wife called. Changed the tire. So needless to say if I hadn't been able to do that and relied on AAA my truck would have still been there. Will cancel at the end of June 2023 when it's time to renew. Useless and Worthless company.
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brian l mull
a month ago
Useless service that doesn't deliver.
12/05/2022 - Stranded due to car problems. After 2 hrs they could not locate a towing service. Luckily I checked my Geico and had road side assistance. They (Geico) had a towing service there within 40 minutes. I asked the tower about AAA. She just gave out a long frustrating sigh and said they don't prefer to do AAA calls. 2019, on two separate days I needed a jump and a new battery. Both times AAA could not get anyone to come out even after they told me at 3am that someone would be there after I got off of work at 7am. No one came. No apologies, no letter in the mail saying sorry, nothing. After 27+ yrs I just told my brother to stop getting me AAA as a Xmas gift. It's absolutely useless.
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cora mayatta sirleaf
a month ago
Above and beyond customer service
My name is Cora Morris and I like to write a 💯 commendation for Tony Akbar. Tony went over and above everything that he could do to make sure I was safe and got home safely. Kudos to Tony he was very professional and knowledgeable very helpful. I've already recommended him to all my family members great job Tony.
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randy nelson
a month ago
2nd time needing a tow
2nd time needing a tow. 4 months ago I did a First time tow truck needed. It took 6 hours and they cancelled the first tow truck. Now I need a tow again. They sent a truck to jump me. I said a TOW TRUCK! 15 calls an hour and a half getting hung up on. They tell me it will be another hour before the truck gets here. The on line chat sucks. Not a real person. The phone line puts your on hold, so the phone number sucks. No one picks up. You pay money for a service that is weak. Hangs up on you. Sends the wrong type of truck, and cancels a tow when you need it.
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jim c
a month ago
This used to be a much better company…
This used to be a much better company in the 90s and 2000s. Customer service start a tailing off around 2010 or so. I kept AAA until about 2014 or 15 and let it lapse. I decided to retry it in 2023. Ran over a screw on my way to an event. To be able to do the event on time I was going to switch cars with my son. Because they want identification on site, I had to pay $120 to add my son to my AAA plus a $60 fee because it would be used in the first three days. This is not customer service, this is highway robbery… Literally. Stay away from AAA, they have become completely useless.
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elizabeth epstein
a month ago
I would rate this company zero stars…
I would rate this company zero stars but i had to click one ! I pay for this service and i have been by the side of the road for 2 1/2 hours !!! My car is completely dead and has no air or power . This is cruel and unusual treatment - i wouldn’t treat any human this way . No explanation and no update . Thanks AAA
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james kalas
a month ago
Don't waste your money
My van broke down on hwy so I used my aaa service I pay for I called them and told them what happened and they said no problem we will send a tow truck an hour and 15 min went by and no tow truck so I called again and was told the lady canceled my service and they would have to reissue a new service call well by then my van was towed and it ended up costing me over $250 to get my van out and when I called aaa they said all they can do is give me $50 in aaa bucks I said if it wasn't for what they did it wouldn't have cost me anything while they are telling me beyond the 50 aaa bucks it's my problem they were rude and disrespectful and I'll never waste my money on aaa service again it's a scam and buyer beware they don't care about their customers and r absolutely no help whatsoever ever
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mary bergh
a month ago
I have been a member of AAA for 10…
I have been a member of AAA for 10 years. They sent me a letter stating that they will not renew with us. They stated that I had too many calls this past year. Granted my youngest did have a crappy car but for AAA to state, they will not renew was a surprise. In the 9 years prior we rarely called them. I have 3 daughters and really enjoyed the comfort of knowing they have AAA. There were many times we were left waiting for hours and eventually would have to leave for safety reasons. Leaving the car behind and catching a ride home. I called AAA to ask about this and was told that the upper level of AAA requested this and I could not get a renewal. I say Good riddance to AAA. They have gone downhill the last few years.
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andrea
a month ago
Did meet expectations
I called AAA 02/05/23 requesting assistance with my car battery. A technician from Fort Worth Towing (Towing Armada) arrived accessed the problem and stated I just needed a battery and provided me with cost of a new one. I declined at that time, but called AAA back to have a technician to return and replaced the battery. A technician from Fort Worth Towing (Towing Armada) arrived at my home. While he replaced the battery he also broke the negative battery connector. He mentioned it afterwards and stated I needed to have this replaced ASAP because it will affect if the car starts. On 02/07/23 I took my car to Nissan Burleson and to this repair done, in addition I had to have the cable replaced in which it cost $ 318.50. The towing company did not take accountability so I file complaint with AAA and in one day I received a call stating they were not going to cover the cost. The adjuster stated it was old and had erosion and that typically will happen. That's it, nothing else, totally unacceptable. There was no investigation that would require you to talk to the people involved and they did not do that.
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rose major-swilley
a month ago
My husband and I have been a long time…
My husband and I have been a long time member of Triple AAA Plus. We very seldom had to utilize them. On February 12, 2023 My husband called Triple AAA to tow a vehicle less than 5 miles. He was informed that someone would be there within a hour. After waiting 2 hours he called them back and was informed that he could pay to have the vehicle towed and they might reimburse him. He politely declined the offer. We ended up utilizing a towing company. Triple AAA never showed up. Later that night someone from Tipple AAA called and asked how was the service. He informed them that there weren’t any services provided from Triple AAA and advised that we would not renew in April when our contract ends. I will say that in the past Triple AAA use to be a very good service. After this experience we will never ever recommend anyone to join Triple AAA.
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reinhild gamboa
a month ago
Waited 50+ hours for a tow from our…
Waited 50+ hours for a tow from our driveway to a dealership 20 away. Contacted AAA site and of course they have no control over local tow operators but you would think a message could be offered that finding a supplier was an issue. Had used for years but even with "new" technology AAA seems to be in abject failure mode. Cancelled membership
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mitchell g
a month ago
Left for 3+ hours!
Waited over 3 hours to get a tow which never came. The ladies on the phone were all nice. I never received a single call from a towing service. Finally had a lady call from Tampa with AAA who said she has a truck heading to Orlando (where I was), but it would be a few hours more. I declined, had someone pick me and my wife up and drive us 20 plus miles home. I have been with AAA for 46 years, and a Plus member. This is the worst experience I have had with them. What happened? Oh, and my car is still stuck in South Orlando. I guess AAA doesn't have any towing services working there with them.
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r fitz
a month ago
I don't trust AAA anymore
I don't trust AAA anymore. Taking my Home + Tow elsewhere. After 40 years of membership Their service keeps going down and their prices keep going up. They leave you stranded on the side of the road, lock out service dented my RV door, RV insurance was a scam, car insurance they lure you in with good prices then raise prices and deny EVERYTHING. My skylight failed and had water damage. They made excuses and didn't cover that too. I Guarentee, there will be a price hike this year. They lured in the high risk customers with low startup prices then make their loyal long time customers pay the price!
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normi prieto-solis montalvo
a month ago
2.5 hours waiting for AAA service with a 10 yr old in side of highway.
Have been on th side of the road waiting for service since 10:58am . It is now 1:25pm was advised someone would call with an ETA for pick up. Called back and was advised the first tow service declined the call and now had to order another one. With a 10 yr old in the side of the highway off ramp. Unacceptable.
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d black
a month ago
After being a AAA member for 37 years…
After being a AAA member for 37 years and paying extra for the Plus benefits, we found out the hard way that AAA doesn't actually honor these benefits. We were in Naples for emergency eye surgery, discovered a flat tire and requested a tow home, using the long tow benefit. After waiting in the dark for over 2.5 hours, we were told they still hadn't scheduled a tow. Given the late hour and post surgery discomfort (which AAA really doesn't care about) we paid for a hotel and cancelled the tow. I will be cancelling my membership with AAA.
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gilda s
a month ago
Rate AAA Below ZERO! Worst!
If I could rate my experience in the past year with AAA I would give them a Score BELOW ZERO. I've been a Loyal member for 22 Years and my family and friends for 20 years. Last July I requested a Tow Service after waiting 6 hrs under the Sun I had to call a tow co and PAY for! Tonight I needed their services again because my car overheated I explained and they had me since 5pm til 830pm waiting with Promises they can't fulfill. I had to call again a private toll co and paid $250 ☹🤨 I'm so freaking PISSED! AAA is NOT TRUSTWORTHY anymore. Used to be long time ago. Unfortunately I have paid my Membership tru June this year, including my family members which they told me will be FREE instead they Charged me $55 for each! After June 2023 I Am ENDING any Ties to these MF's at AAA
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christina bittner
a month ago
Jen was a delight to work with and she…
Jen was a delight to work with and she got my door opened quickly and efficiently. i was impressed by her.
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no name at all
a month ago
RECRUITMENT TEAM
Linh K, an employee working for the corporate team needs professional training and a deeper understanding of how to speak to people. She is not at all a good person to promote a job opening. I am not sure how she got the job in the first place. Turning someone off from the entire operation is not a good look. Management listen to her calls please!
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marcia basler “marcie” ortsche
a month ago
waited for 6 hrs on the side of the…
waited for 6 hrs on the side of the road for AAA service finally called a station about 5 miles from where I had my flat tire and they were there in 15 minutes. then talked to the driver for AAA he was very rude and said he had 17 people to service before me. I have been with AAA since 2017 . i will not be a AAA member any longer
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dagraca auto brokers
a month ago
I’ve been with AAA 9 yrs and just got…
I’ve been with AAA 9 yrs and just got kicked off because I used 5 of the 8, 4 each member ( Wife) of the Road side services, no reason, will not tell me a reason! No review! No help to even understand! It’s like Bye we can’t make money off of you! Never had anybody else’s vehicle towed I was always with my vehicle never ever was ask for ID ( no need your good) you have to force it upon the individual but you still do your part, they said they did a review over the whole account so I guess you must only use 2 in a cycle? For them to make a financial gain, or have super newer cars, so you just pay! Spoke with a few people with less desirable cars have been kicked off! Sad part is I like AAA, bought a boat because I have AAA made it easier to toe and not get stuck if there was ever a problem I guess not now...
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stan alexander
a month ago
EXTREMELY POOR customer service
POOR customer service, had aaa for over a decade and NO more. Tried to add my daughter onto a promotional plan after being directed by the the aaa employee how to do it at no cost. After following the exact steps the employee directed me to do, the manager did not honor their own employee request without charging me an additional $55 dollars. I’m just one customer, they seem to have more than they need not to honor the request!
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dan lebo
a month ago
I have a AAA Plus Membership and I have…
I have a AAA Plus Membership and I have been a member for more than 15 years just like every other company these days you don't get what you pay for I needed a jump as my battery drained and they told me it would be an hour and a half and I informed them that my car was partially blocked in a parking lot. The last few times that I have needed service it was a very long time to wait and whenever they tell you it is almost always considerably longer. The only reason that I'm still using them is to avoid lines at the DMV for vehicle registration renewal I'm very disappointed as I'm sure many other people are when I look I don't see very many good reviews for AAA maybe if enough people leave and go elsewhere they will get the message.
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karmon chupka
a month ago
I have had to wait 4 hours for service
I have had to wait 4 hours for service. Every phone call I made to them they just kept saying, someone will come by 9 then 930 then 11pm. This is so frustrating.
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terry feinberg
a month ago
AAA Identity Champion Ripoff
Beware - ripoff! AAA Identify Champion is a credit monitoring service affiliateed with a once-great (many years ago) organization. I think I was signed up for free monitoring from some lawsuit settlement. Today my credit card was charged $227 on an "automatic renewal" I never knowingly agreed to. When I contacted customer dis-service, I was told they were "sorry to see me go," and would cancel next year, but their terms of service state no refunds. Hopefully a credit card dispute will get my money back. UPDATE: I discovered that CA has a law requiring notice before an auto renewal after a free period of service. Miraculously, after I disputed the charge with American Express and filed a complaint with the Attorney General office, I got an email from AAA Identity Champion saying they were giving me a "one-time courtesy refund".
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trent
a month ago
Horrible experiance with AAA
Horrible experiance with AAA Filed a claim for water damage through their renters insurance and they went out of their way to find reasons not to cover the claim and left me with nothing after 20 years of membership. STAY AWAY FROM THIS COMPANY.
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m r (mr)
a month ago
Don't use Aaa
Don't use Aaa. They never show up but they charge you immediately & keep your money. They don't do refunds & don't provide any service or product.
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loretta kozemchak
a month ago
REDEMPTION. They called me shortly after I had…
They called me shortly after I had complained of a not so satisfactory experience and they were very apologetic and offered to reimburse any expenses incurred and also provided a discount on my renewal. I was pleasantly surprised to receive a call after giving a poor review. I felt heard, and the fact they contacted me without my asking showed they read our reviews and were serious in their desire to improve their services. I was impressed. First time a company ever contacted me from just reading my review to make things right. Great job AAA!! You are on the right path, and have earned my respect.
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j ferral
a month ago
You call, they don't come.
My starter went out in a parking lot. Waited 3 hours in the dark for a no show tow. Next morning I called again. Waited 5 hours. Again a no show. What happened to this company?
C
chet
a month ago
AAA use their services and upon renewal your canceled for life
I was a member for 15 years moved to Florida 5 years ago and had to join the Southeast AAA last year i used the service 3 times one for a tow and two other times for my battery 2 months before my membership renewal date i received a letter from AAA that they were canceling my membership for to much use. I called the number that was on the letter and the gentlemen said it was final no one you can talk to and that's it. So i guess as far as AAA is concerned dont use our service and you can be a member for life but once you need the service you're a liability and we don't want you. I was told by the rep that alot of letter were being sent out
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jose miranda
a month ago
Stay away from this company
Stay away from this company! After been a member for 3 years and NEVER use their services, I decided to cancel my membership after they charged my credit card a month in advance of the due date. I cancelled the membership and requested a refund. To my surprise, this company keeps your money for 3 weeks before issuing you a refund while the charge in your credit card keeps adding interests to your account. It is easy for them to get your money but very difficult to refund it to you!
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tim
2 months ago
Poor service
I called aaa for assistance and never received a call back from a provider. I waited for 5 and a half hours and still no response. I had to pay for a tow. No help at all from aaa, just disgusting. A billion dollar company that pours money into commercials, promises to give you quality service and just drops the ball. AAA is the worst road side service in the country. I am going on social media and any other outlet that I can use to expose the crap service. AAA wants the money but can't give you the help that you paid for.