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AAA Auto Club Group Review

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Reviews 1,389

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CR
Christian Rigg
May. 31, 20214 min read

AAA Auto Club Group summary

AAA offers home insurance in most of the regions where it operates as an auto insurance provider, with a wide range of discounts available based on your home and personal situation. It also offers 24/7 customer service. Getting a quote online with AAA takes just a few minutes. All in all, we were impressed with how easy it was to use AAA and by their multiple coverage options.

Pros

  • Includes AAA membership
  • Online quotes available for most counties
  • Plenty of discounts available

Cons

  • Some coverage not available in all states
  • Fewer benefits than other AAA products

Suitable For?

If you already use AAA for auto insurance, it makes sense to bundle and save with AAA home insurance. AAA home insurance could also be a smart choice if you’re hoping to manage your policy and claims online, but being tech-savvy isn’t a requirement as AAA also offers phone assistance.

If you recently renovated your home to be more weather resistant, AAA offers discounts that can help you save on home insurance. Because AAA requires membership for coverage, if you choose AAA home insurance that also means you can benefit from a range of travel discounts from hotels, car rental companies and airlines, as well as travel accident insurance. 

AAA Auto Club Group AAA Auto Club Group View Rates

What Coverage Includes

Coverage through the AAA umbrella is actually provided by a variety of insurers. Likewise, AAA itself is not a single entity, but a federation of motor clubs offering automotive services like insurance and roadside assistance. As a result, coverage varies from county to county and from state to state. In general, however, you can expect to see the following coverage: 

  • Main dwelling: This covers damages to the physical structure of your home from natural causes, like fire or wind, or events caused by people, like theft or vandalism. 
  • Personal property: This includes appliances and furniture — the exact details of what’s covered  and where liability limits lie will depend on your policy.
  • Other structures: These include other permanently installed, detached structures on your property, like a separate garage, shed, or gazebo. Your policy may also cover, for example, fences or docks. 
  • Living expenses: Also called temporary housing protection. If, because of an event covered in your policy, you are no longer able to inhabit your home, you may be reimbursed for temporary housing and storage. 

Additional Coverage

Depending on your region and policy, you may also be eligible for an array of additional coverage options. While the above coverage is typically included in all policies, those listed below may or may not be offered, and if they are, they are usually optional. 

  • Jewelry and valuables: These can vary widely between regions, but your coverage may include small items of value, like jewelry and watches.
  • Personal liability: Personal liability protection comes into play when you’re found responsible for damages or losses to another person’s body or property. 
  • Medical payments for others: If your policy includes this clause, you can be reimbursed for medical expenses and payments if somebody gets injured on your property.

Application Process

There are three ways to apply for AAA insurance: online, by telephone, and in-person. The quickest and simplest method for most people will be applying online. You’ll need to visit your region’s AAA site (they vary by state) and fill out an online form. Some regions may not be eligible for an online quote, but this is rare. 

To expedite the quote process, AAA may collect information from third party providers, like consumer reporting agencies, driving records, claims and credit history. The online questionnaire is quick and straightforward, and only took us a few minutes to get through. We got our quote directly online , without having to have an additional email or phone call with an insurance agent. 

Discounts

One advantage to signing up with AAA Home Insurance is that there are discounts available. First, you can save over 20% on your home insurance by combining additional insurance policies, like auto insurance. There’s also discounts for policyholders who have been with the AAA (or an affiliate) for longer than one year, and for persons aged 55 or older and who are retired. 

Based on the state of your home, you may be eligible for a numbers of discounts: if you haven’t filed any claims in the past three years, if your home is outfitted with a protective device (e.g., fire or burglar alarm), if your home was built recently, if your roof is resistant to hail, or if it’s been recently renovated. 

How Safe is it?

AAA is a large, well-known, national brand, founded more than 115 years ago. It has more than 60 million members in the USA and Canada, and is well known for its road-side assistance, auto insurance, and AAA travel ratings.  The Home Insurance branch of AAA has an A+ rating from AM Best.

Claims & Customer Support

Customer service is available 24/7; you can use the same AAA hotline for your club area as you would for assistance. You can use customer service to file a claim, or simply log onto your account on your state’s AAA website and file your claim online. Make sure you hold onto the claim tracking number, so you can check its status and easily communicate with customer service as you move forward. 

Summary

AAA is an obvious choice for members of the auto club, but if you’re not a AAA member, that shouldn’t necessarily stop you either. There are plenty of discounts here, according to your home and personal situation. AAA is well-known and has a high AM Best rating. The application process is straightforward, and you can manage your policy entirely online if you so desire. 

AAA Auto Club Group AAA Auto Club Group View Rates


CR
Written byChristian Rigg

Christian Rigg is a freelance writer who’s spilled ink on everything from finance and technology to data science. Born and raised in Canada, he currently lives in the south of France. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Scott White
    2 days ago
    AAA auto insurance and tow excellence.

    After my daughters car was hit we limped it home at the advice of the on scene tow company. The next day was thanksgiving so the car sat for a day. The next day I pulled the car out of the garage and parked it out on the street. I called my wife to let her know the car was ready to be towed. She called AAA and they contacted the tow truck. In less than an hour they were at my house. They were polite, professional and even asked if everyone was ok. This is why we continue to stay with AAA.

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  • author
    Stefano Menegatti
    3 hours ago
    Asked specifically for a battery…

    Asked specifically for a battery replacement, but the first AAA person was sent to jump start the car. So that costed me $60 for nothing! Then the second AAA person arrived very late and charged me a fortune for a battery replacement ($240). Total: $60 for membership, $60 for unrequested jump-start, and $240 for a battery change. Never ever in my life will I use AAA again. An utter scam!!!

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  • author
    Buen Provecho Good Eats INC
    a day ago
    I signed up with AAA about 3 months ago…

    I signed up with AAA about 3 months ago and its been a nightmare. I signed up with them knowing i was getting their service for a food truck, the woman told me to add RV Plus because of the size. Now when i need a tow they are telling me they cant tow commercial vehicles. On top of that you have to wait about 2hrs or so to get a tow truck out to you for them to deny service. AAA is f***ing terrible and a waste of money. They had no problem debiting my account to just refuse me service.

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  • author
    Tawana Fairell
    2 days ago
    the service at AAA is horrible they…

    the service at AAA is horrible they give you a time to arrival and it’s never that time it’s actually hours later. They lie just to get you off the phone but bill you when it’s time that’s the only thing that’s on time . it’s sad they need to close down or do better a lot better because as of now AAA sucks.

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  • author
    Annette DeVivo
    2 days ago
    Daughter's car broke down this evening

    Daughter's car broke down this evening. She and my 6 year old granddaughter were at a Christmas tree lighting. When she returned to the vehicle it would not drive when put into drive or reverse. Called AAA, first was told that they could only tow 15 miles when the policy has 200 miles, was then told it would be up to 4 hours for a tow, then was sent a text message stating that there were no tow trucks in their network available. When she called AAA back they said oh you can pay for a tow truck and be reimbursed, what am I paying for if you are not providing the service that I am paying for! Your company motto is peace of mind. I was paying for that peace of mind and now you have taken that from me and I will never get it back! I will never pay for AAA again your service is garbage, service agent Carla quickly transferred me to a supervisor Peter who couldn't do anything at all. Useless although. Clearly you need to fix your broken service add way more contracts to your tow inventory! All the reviews I have read are the same bad customer service and not enough tow trucks for emergency services!

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  • author
    Shane Hall
    2 days ago
    I was a premier platinum member and had poor experience and will never have AAA again

    I was a premier platinum member and had a flat tire. They sent out some tow company to replace my tire and they messed you the front end of my van so I went and filed a complaint and got an estimate that they needed...they still denied my claim so with my experience I will never use or recommend AAA to No one..I would have been better off letting my 8yr old change my tire..at least he wouldn't have done over $1900 worth of damage....if anything goes wrong don't count on AAA to stand behind you...

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  • author
    Hayley Rooney
    2 days ago
    employees rude and don’t listen

    Spoke to several people over the course of 4 hrs and they sent the tow to the wrong location 3 separate Times. Employees don’t listen or care what you say - just want to get off the phone

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  • author
    Maureen Sullivan Hill
    Nov 24, 2022
    My husband who is a first respon…

    My husband who is a first responder left after a 24 hour shift and his trucked died. His first call to AAA was at 8:00 am this morning. It’s now 5:00 pm in the evening and he is still waiting. He has Made over 10 call to AAA and has been lied to by every dispatcher he has spoke to. My husband has not eaten or drank a thing all day. Yes it is a holiday weekend and everyone is busy but there is absolutely no excuse for this long of a wait. You all should be ashamed of the service you provide. Thank God it wasn’t a mother with young children. Last eta he was given was another 90 minutes.

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  • author
    Star Collins
    Nov 23, 2022
    Horrible Company

    This company has very poor customer service! I was hit by one of their members on July 31, 2022. It is now Nov and I have yet to receive payment by this company for my vehicle. They lie and give you the run around to stall you on paying you what they owe you! If I could give this company a 0 I would. I am requesting that all my family members and friends leave this company asap! I cancelled my Triple AAA membership!!! You are a horrible company. Everyone on here if you have them leave them! You should not have to pay a company money for you to be represented in a poor manner! 👎

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  • author
    Christa
    Nov 23, 2022
    Planned an early am road trip and…

    Planned an early am road trip and battery was dead. Called AAA at 5:00am and technician didn't show up until 4hrs later only to be told he was on duty the entire time waiting for roadside assistance help calls. Had to sleep in car. The ONLY way someone comes quickly is if you do respond 'YES I am in an unsafe area'. If not - you are on your own. Terrible service. Technician was lovely! Shout out to Axle & Spindle Truck Repair LLC in Manchester CT. Shame on AAA for not dispatching someone sooner!

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  • author
    Patrick
    Nov 23, 2022
    AAA charged my bank card $163 without…

    AAA charged my bank card $163 without my permission and when I called they informed me that they put everyone on auto-pay. You don't just put customers on auto-pay, that is something a customer can choose to do, but you can't choose for them and that is what AAA has done. I plan on filing a complaint with the State Attorney General as this is a criminal act by AAA. I have cancelled my membership and requested a full refund.

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  • author
    Nina Quick
    Nov 23, 2022
    Oscar the gentleman who works for AAA…

    Oscar the gentleman who works for AAA was the tow truck driver who came to assist me after a car accident. He was amazing. He could tell I was upset, and waited with me until my husband arrived on scene. As we waited he gave me this incredible perspective on life, and how the car was replaceable and I was not badly hurt. He was there in 15 minutes after I reached out. He was just an angel. If I could give him more stars for a rating I would. AAA should give him a big raise, huge asset to their company!!

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  • author
    Terra
    Nov 22, 2022
    I was trying to remove vehicle from …

    I was trying to remove vehicle from my insurance company and it didn't work out for me. So I called the office and a lovely lady by the name lawla helped me so fast and efficient associate .

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  • author
    Karla
    Nov 22, 2022
    Too many steps for emergency

    Too many steps to reach your service. When I called desperate for help I had to listen to a menu and road service was the sixth choice. Then they send a link that you have to enter many informations while you are in emergency situation. I would appreciate talking to a real person who would help me in a difficult time like that .

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  • author
    Heather Pierce
    Nov 22, 2022
    Terrible experience, wouldn't recommend!

    Terrible experience. My vehicle broke down in the city in the middle of a busy intersection & it had to be immediately towed from the scene, because it was blocking traffic. The police had a local business tow it to their garage nearby. I called AAA to have it towed from the garage to my residence & it took them about 8 hours just to do this!!! The vehicle was no more than an hour from my home at the time. I had to speak to about 4/5 different people over the phone & was originally told I had to be present for the driver of the tow truck, despite my explanation of having needed a ride & no longer being in the area where my car was. The first individual whom I spoke with didn't give me the unattended tow option, in fact told me the complete opposite, that I must stay with my vehicle. They are extremely slow at assisting customers & horrible customer service on the phone also. Always says high call volume. They repeatedly asked me the same questions, even after I told them that I couldn't provide my plate # because I wasn't with the vehicle. They also continued to ask whether I paid the tow fee, which I had. Then once the tow truck came, the driver had problems with getting my car off the flatbed. The AAA membership was a gift from a family member, but turned out to be nothing but a headache during an already stressful time. I had my 5 year old child with me when this incident took place, I can't believe how they expected me to wait by my car for what ended up being 8 hours!!! A friend of mine also called AAA recently for locking himself out of his car & it took several hours before someone assisted him as well! They had told him it would be roughly 30 mins, but it was more like 4 hours. For me, they estimated 75 mins, but was 8 hours. Completely unacceptable. They're supposed to help customers, not leave them stranded. Both mine & my friend's experiences were very recent & happened when it was freezing cold out too. I had AAA years ago & they were much better, more efficient & faster service. Now it's nothing but a 3 ring circus. I should add another customer service rep contacted me offering the unattended tow option, hours after I had already confirmed this with AAA!!! Poor communication between service reps also apparently! They need to improve greatly.

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  • author
    michael lockett
    Nov 22, 2022
    Been stranded for over 3 hours in…

    Been stranded for over 3 hours in the Pittsburgh metro area, since calling roadside for a flat. (Jack is stripped or I’d change it myself). It’s nearly 2:00 am and 30 degrees. Called twice for follow up. Around a 25 minute wait each call. Customer service can’t report an ETA or expedite the only driver servicing my call area. They say they would have to cancel the current call I have to dispatch any other drivers. They cannot guarantee another driver or service time with a new call??? Wouldn’t the same technology Uber and Lyft use be accessible to the nations largest roadside assistance provider to triage calls??? Guess it’s not worth the investment??? I asked to speak to a manager. She’s reportedly on another call. Apparently there’s only one. I just called a private roadside service expected to get here in 45 mins. I see several terrible reviews for AAA. What happened to this once reputable company? Almost a 15 year member. Not any more. Absolute garbage service.

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  • author
    Kiran Pradhan
    Nov 22, 2022
    AAA. Is dead to me.

    -5 would be my star....Called road side assistance tonight. 6 hours @10:30pm on the side of the interstate. Call back and customer service said call other wrecker service... Called West Nashville wrecker and Nano came out to help in less than 30 minutes...

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  • author
    Mary Rizzi
    Nov 22, 2022
    Use Andrew (real name Robert) if in the North Atlanta Area

    I had a recent experience with a AAA technician named Andrew. He was incredibly professional and was able to point out a lot of mistakes/overviews that my previous AAA technician made when I bought another battery from previous AAA technician a couple years ago. The previous AAA technician that installed my battery a few years ago installed it incorrectly and ultimately led my battery needing to be replaced prematurely. Andrew was able to address all the issues in point out all the previous mishaps, even though it was pitch black outside and about 40°.

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  • author
    Julio Freitas
    Nov 22, 2022
    Most terrible service!

    Most terrible service!! Would never recommend to anyone!! Back in the days was a good company!! Now trash company! Terrible customer service and they say 175 min to get a dispatch and time pass it farrrr that!! S***t company

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  • author
    John Faltaoos
    Nov 21, 2022
    NOT TRUSTWORTHY

    I was driving my kids to Davenport, Florida when i had a flat tire. It was not in a no mans land or rural area. I called around 4:40 pm, they said I will have someone by 5:45 pm. I called around 6pm, they said the driver is picking up his tools after a job and should be there shortly. 6:30 pm I called to be told 7:10 pm. At 7:30 I called to be told the dispatcher has 2 cars and whoever reached me 1st, will come. By 8:30 pm I called as none showed and asked for a supervisor, to be answered by a totally non caring,non compassionate lady telling me I have to find out help on my own as none wanna come(What happened to the guy grappling his tools 3 hours ago or the 2 coming trucks????(NO ANSWER). a guy works across the street called a toeing company that came in 15 minutes(yes I had to pay $150 plus tips for a 5 mins job), but I was tired and exhausted to debate. After my review I got a call asking for a receipt so they might reimburse me. ONLY AFTER THE REVIEWS THE CALLED AND NOTHING W

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  • author
    Bev
    Nov 21, 2022
    Waiting 4 1/2 hours for dead battery

    Waiting 4 1/2 hours for dead battery! Terrible service!

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  • author
    Debbie Stephens
    Nov 21, 2022
    Waiting time for service for flat tire…

    Waiting time for service for flat tire was 4 hours and then service couldn’t get tire off He was in van so no tow service. I did not want to wait an additional 4 hours hoping a tow truck would come. Left car overnight and called a tow service on my own. Horrible customer service. Canceled membership today.

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  • author
    Jane
    Nov 21, 2022
    Had a flat tire

    Had a flat tire. Was told it would be an hour before help would arrive. Waiting for over an hour. In the meantime I changed the tire myself. When I got home few hours later there was a message from aaa telling they would not be able to come a service my vehicle that night!!!!! Good thing I did it myself Why do I even have this membership????

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  • author
    Dianna Prichard
    Nov 21, 2022
    We have been waiting for roadside…

    We have been waiting for roadside assistance for over two hours and have been told it will be at leader another hour. The sun is nearly down and it is 40° and dropping fast (projected to be 31° in 1.5 hours) I’m 69 and my husband is 91. We are cold; we are getting hungry and need to take our medications; the groceries in the back of the car are spoiling. We were instructed to wait for AAA and not to call another company.

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  • author
    Cameo Metcalf
    Nov 20, 2022
    stranded with 2 kids

    Left me stranded with 2 kids in the middle of mn winter.

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  • author
    kevin carr
    Nov 20, 2022
    Might as well be on mars

    I suppose when you explain how you're on a dangerous turn on a busy highway with small children in the car the time should change from 30 minutes to 3 hours. How aaa has only one option by dulles Airport is amazing. They did thank me for my many years as a member. Time to leave the club with this service. Thanks to the police office who kept his lights on behind me for 2.5 hours.

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  • author
    Mark
    Nov 19, 2022
    I have a valid membership with AAA

    I have a valid membership with AAA. I called for roadside service on 11/17/2022 at 08:45 for assistance with car not starting secondary to a "dead battery". During the next 24 hours ( 11/17/2022 - 11/8/2022) I called the call center five (5) times speaking with a different call representative, each time getting a different explanation for the delay. "The provider for the required service was not contacted due to a computer glitch ". This is the second similar incident within the last two (2) years. The prior incident, my family were stranded on the highway for greater than four (4) hours before assistance was provided

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  • author
    Tanisha
    Nov 19, 2022
    I wish I can give ZERO stars!…NONE

    I wish I can give ZERO stars!…NONE! The customer service is the WORST! They are rude, unprofessional, and they have no patience. At the end of the day you are the dispatch for people in distress in emergency situations. They quoted me 1 hour and 15 minutes .Me and my children were in an unsafe place stranded in the cold. I was told I had to wait with the vehicle and could not leave. 2.5 hours later, I called back and got permission to leave the car as long as I left the key. I left…and I had my mechanic pulling up to fix the issue. 3.5 hours later…He’s on the way he has one stop before yours…4 hours later, I speak to a Supervisor. She was rude! She said well your situation isn’t an emergency anymore because you got out of the car. I said what?! What about the 2.5 hours me and my babies were sitting in the cold car. Was that an emergency? She said yes but not anymore, and I’m disconnecting this call because there’s NOTHING I can do for you. 5 hours later. You spoke to a supervisor and 3 reps there’s no need to keep calling the driver and I can’t do much for you. They are busy and service 800 calls a day. 6.5 hours later. I get a call from the driver and he’s at the wrong pickup address. He was 45 minutes from the pickup. He finally found my car and made it to my residence…and said I owed money for the miles he went out of the way because of the wrong address given…HUH?!?! Canceling my membership! Never again! I do not recommend!

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  • author
    Joanne McNair
    Nov 19, 2022
    Thank you Mike

    I put a whole in my tire as big as a chestnut. I pulled in to my Dr appt and hit the curd judging poorly I ruined my tire I was at 25 Highland St in Portsmouth NH. This man was so kind letting me keep my appt 15 min when I came out we were ready to go to Toyota. In a moment that made me want to be angry mad with myself, His generosity made me laugh. Telling me it would all be ok. Mike, in a world that is often angry, you were a bright light A gem amongst all us rocks. Thank you from the bottom of my heart. Happy Thanksgiving to you too Joanne

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  • author
    Derick Williams
    Nov 19, 2022
    Fox elite towing and transportation

    James schriefer from Fox elite towing was one of the most helpful tow truck drivers I've ever encountered he was nice helpful and made sure I was absolutely ok and safe I've never had a experience like this thanks a bunch to the guys at Fox elite James is the Best

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  • author
    Ryan Bakle
    Nov 19, 2022
    Chris was great

    Chris was great to me assuring me my car needs will be taken care of, friendly guy who deserves a raise for being out in the freezing weather helping me

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  • author
    KH
    Nov 18, 2022
    If I could use a -5 (as the worst) that…

    If I could use a -5 (as the worst) that would be it. No competence at all ! Found out most places now do not want to deal with AAA because of the all the "incompetence". Unbelievable how bad the service is, certainly not "insurance" for roadside assistance.

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  • author
    Elizabeth
    Nov 18, 2022
    Insurance Agents Have Zero Knowledge

    I dont understand how AAA can be in the insurance business. They have Zero knowledge about insurance. The only thing they know how to do is transfer calls. They send out a letter every year telling you to call and review your policy. For 30 years i have called and never once had someone assist me. They never know anything about the insurance business and dont have a clue about anything on the policy. They waste hours and hours of your time transfering you around because no one in the entire organization knows a thing about insurance.

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  • author
    gail sippey
    Nov 17, 2022
    Patti B

    I had a Customer Service person in Washington State that literally went above and beyond for me on 11/16/22 her name is Patti B. Please will you let her know how incredible she is? I’d like her to be recognized for her “Customer Service”

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  • author
    Craig Crippen
    Nov 17, 2022
    AAA has the worst customer service and…

    AAA has the worst customer service and response time! The dispatchers I’ve had to speak with were rude and short with me. I was the one broke down what were they upset about?!!! The fact that I called for help apparently. I definitely would not recommend this service. The drivers have been ok but the dispatchers!! Smh! I had enough. Definitely not renewing.

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  • author
    Monica
    Nov 16, 2022
    Awful service

    Awful service, AAA is not what it used to be. Got here 1 1/2 hrs than the time I was told. I called AAA to speak with a live representative, was on hold for 30 min. Then someone answered and she said she was going to put me on hold while she checked the problem, then hung up on me!!

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  • author
    Maria
    Nov 16, 2022
    I was rear ended by a car existing the…

    I was rear ended by a car existing the freeway, and we both have AAA insurance. It has been a nightmare! a week has passed since the other driver filed the claim, and I still do not have any contact with AAA. All the information I have, such as the claim number, adjuster name and contact information, I received from the other driver. The adjuster, Mark Coleman, has been horrible!! But they tell me I can use my own policy to have my car fixed sooner, just have to pay the deductible. When I remind them I was not at fault, they tell me they have not determined that yet, as they are still waiting on information from the other driver. And she has been so nice, and keeping updated. So it's not her. And here I was about ready to bundle all the vehicles and home insurance. I think not.

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  • author
    John Nigro
    Nov 16, 2022
    What is wrong with AAA??

    What is wrong with AAA 2 months ago I needed a tow from my dentist office because my fan went through my radiator I waited 6 hours for a tow truck now today I'm trying to get my truck to the shop because the main seal in the engine is leaking oil I waited over 2 hours looking at their little estimated time thing it ran out I waited another 40 minutes then I called them they told me the company couldn't provide the service okay why didn't somebody call me and tell me something then they told me they were going to try to get my truck towed today why am I paying this company over $300 a year are there any other companies that do the same kind of service that you can get the service when you need it because AAA used to be good now it's crap

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  • author
    jonathan choe
    Nov 16, 2022
    Awful company

    Awful company. 1am. They dont show until 4am for a jump start. My wife takes an uber home. But when tech shows, says my wife needs to come back and be here in person since it’s under her plan. So now i gotta wake her up again? Crazy. We are done with AAA.

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  • author
    minecrafteggplant
    Nov 16, 2022
    AAA doesn’t fulfill their promises

    I am wondering if AAA is a scam. Tonight was my second attempt to use their services. The first time I waited on the highway for over 5 hours and no one ever showed up. I had my mom with Alzheimer’s with me and it traumatized her. This time I called at 6:40 pm and it’s now 9:45. I didn’t get updates and had to call them 3 times. Now they say their technician had an unexpected influx of calls so I guess I am last on their list. It’s very disappointing to a single woman that only has one car and I can’t even pay AAA for service. So once again I don’t think anyone will show up and I would like a full refund for my membership as they haven’t fulfilled one service to me. I won’t ever give them a good review.

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  • author
    Ken Richard
    Nov 16, 2022
    Wait for more than 4 hours

    Wait for more than 4 hours. No one showed up. As per dispatch, driver cancelled the call for no reason. How come a courtesy call instead of having a client wait in the midst of rain, wind etc

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  • author
    Natalie Howlett
    Nov 15, 2022
    My personal experiences with AAA of South Florida

    I have read reveiws from others on their bad experiences with AAA and I am sorry you had unsatisfied experiences but I gotta tell ya I live in Davie Fl which is considered Ft Lauderdale,but I have had AAA for nearly 12 years and only had one instance where I was not completly pleased.The longest wait was an hour and I always got told a hour- to 2 hrs but usually they show up within 45 min.Every driver except one has given me excellent service and are knowlegable in their feild.Actually had one guy worked on my car for almost a hour because my shifter was stuck and wouldnt move even with the emergency release.But he stayed and worked on it until it was fixed.I really like the service I have gotten from all my experiences with South Florida(Davie,Plantation,Pembroke Pines,Ft Lauderdale) tow truck drivers that represent AAA. They are hard workers and have given me great sevice through the 12 years I have had them . From me they deserve recognition for job well done.Thank You

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  • author
    James Jackson
    Nov 15, 2022
    Been waiting since 9:00am for a tow…

    Been waiting since 9:00am for a tow it’s now 11:34 still No Tow truck this is terrible bad service I was told the tow truck will be here @12:02 we’ll see

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  • author
    aariley
    Nov 15, 2022
    Join AAA if you like being stranded and lied to.

    This company with whom I have been a member left me stranded in the middle of nowhere sating they couldn't find a tow truck. They didn't offer me a ride home or to a place I could get food and shelter. All the woman said was that if I found a tow company AAA would reimburse me. She was going to send me an email about how to do that. The email never came. My dad had to drive all that way to come and get me and fix the car! I wrote a scathing letter to the CEO of AAA asking if he would like the same thing to happen to his daughter out on a road trip all alone. No response from him, but ended up having a representative contact me. "Oh, I don't know how that happened!" She said with fake concern. " We will reimburse you your membership fee." This also never happened. If there were any other auto help company I would switch today! This happened in July 2020 it wouldn't let me pick any date earlier.

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  • author
    Amanda Rich
    Nov 15, 2022
    Customer service needs improvement…

    Customer service needs improvement (care center mostly phone) Phone line needs improvement , so, it, won't be no confusion of what locations trying to call Triple aaa awesome Triple aaa mobile app needs improvement Scared and nervous and worried about this

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  • author
    agustineable
    Nov 15, 2022
    I would give -5 if I could

    I would give -5 if I could. This all began back in March of 2022, I was in my car and the timing belt broke, I called AAA for help and they told me my account was not active anymore and I had let it lapse, my bad. So I told them I wanted to reactivate my account and I paid the money to do so, after I paid they told me I would need to wait 48 hours before the account would be activated. So there I am in a broke down car and just paid to get my account up and going and now I had to wait 2 days. I had no choice but to wait and pushed my car to gas station and was lucky enough the owner was there and agreed to let me leave my car there until I could get it towed. So 48 hours pass I call, I have it towed. End of that part of the story. Now today Nov-15-22 I was out on a hike and get back to my car and it would not start, the battery was dead and I was not close to anything or anyone and I though no big deal I will just call AAA, wrong, they told me that I didn’t have an active account and I told them I did and I used them back in match and that’s when I reactivated my account and had to wait 48 hours and used them, they told me it was not my account that was activated it was my 82 year old mothers account who has not drove a car in years account that was reactivated, I told them that she paid for it because she pays for both my sister and i to have roadside services and it’s just something she has always done for us, regardless, I told them that she did pay for the service but it was for me and that she does not drive anymore, they would not even listen to me and pretty much told me I was lying to them and I even asked if it was not my account that was reactivated then why did they end up towing my car back in match? The senior supervisor Eric and Mark and Nikki told me they should not have helped me then, I was blown away and I don’t understand why they can’t just admit there was a mistake, they have not ever once even talked to my mother, I have called and requested the service every time and they towed my car in march and why now is it that I don’t have an account and I did then? I ended up walking 5.9 miles today in 29 degree weather to get help and to say the least I am not very happy with AAA, I can not believe that their supposedly SENIOR SUPERVISORS could not see the mistake that was made, I even provided proof of the card that was used to pay back in March, they also wanted to have my mother call in and do whatever but I told them that my mother is 82 and was just put on hospice care and I was not going to have her do that and I still won’t and I will just never use them again, I have been and my entire s family has been members for a long time, like 30 plus years and after today I will guarantee that everyone of my family members will no longer be members and there has got to be a better roadside assistance company out there, AAA HAS GONE SO FAR DOWNHILL IT IS UNBELIEVABLE AND IT IS A SHAME, I AM STILL IN DISBELIEF OF WHAT HAS HAPPENED TODAY AND EXTREMELY DISAPPOINTED IN THEIR SERVICE AND HOW THEY COULD LEAVE ME STRANDED WITH NO HELP DUE TO THEIR MISTAKE AND UNWILLINGNESS TO ADMIT THEY MADE A MISTAKE AND IT HAS COSTED THEM QUITE A FEW MEMBERS BECAUSE OF THIS TODAY. Thanks AAA

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  • author
    Jan Le
    Nov 14, 2022
    Car hit my parked vehicle and Aaa wont help

    A car hit my parked vehicle and I contacted AAA for assistance. I received documents and id of the other guy who hit my car because after hitting my car he popped a tire. He claims my car was like that from beginning, but security cameras caught him hitting it. You know what AAA told me? To wait 30 days as they investigate the issue. The other guy refuses the phone calls is one of the reasons why they are delaying it. I have clear pictures, witness phone number who saw it happen, and video footage. Now I probably won't have a car to drive to work for a month or more. I am beyond peeved and will move away from their services after this is resolved.

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  • author
    Marina
    Nov 14, 2022
    POOR RESPONSE AND SERVICE

    I have a 1 because you didn’t have 0 ! I called and was given an estimate of 1 hour 15 mins. When that past, with not updates, I called again only to be given another hour wait in45 degree weather. Not near any businesses!! Absolutely unacceptable!!! Crap service!!!! They would call another towing but I’d be at risk it being even longer !! I called a local tow truck and gladly paid versus waiting and playing these stupid games with AAA REF: 102235

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  • author
    Freebie
    Nov 14, 2022
    A Simple Service Results in DAMAGES

    Brief: I contacted AAA to determine why I had sensors showing on my car dash. AAA gave this service request to Pro-Star. A simple “wrong battery size” has resulted in a broken car door and me having to take time off of work for quotes and repairs. Long version: TI noticed several warning lights on my dash on my drive to work. During my noon break, I contacted AAA to put a sensor on the battery to determine the codes for the lights. I needed to determine if the car was safe to drive to the mechanic on the weekend or if I needed to have it towed. AAA gave the service request to Pro-Star. During this break, I got gas (my car door was fine) and met the Pro-Star service person back at my office. He arrived at about 12:22pm. When he arrived I explained the reason for the call (put the scanner on the battery and explain why the sensor were on). Knowing it would take a few minutes to scan the VIN, apply the sensor, and wait for the reading, I decided to grab a pre-made sandwich from a lunch truck a few yards away. I told the Pro-Star service person of my plans and told him I’d be right back. I was there for 5 minutes and barely paid for my items, I was 1st in line, and I see the Pro-Star person driving towards me. He handed me my keys out his window and told me there were no lights on my car and that the battery was fine and fully charged. I explained to him, again, the reason for the call and that there were, at least 5 lights on. Of course, the battery was fine, I’d had “winter services” done the weekend before with a new battery, new tires, and an oil change. The Pro-Star person would not return to my car to look with me. Feeling weird about the interaction and my unresolved issues, I return to my car and see my car door handle gapped open. I try to open my car door and it wouldn’t open. The handle was loose and not engaging anything to open itself. I immediately called the Pro-Star person back and even called their company; no answer (and no returned call since). My car door was broken by the Pro-Star service person. I contacted AAA about the broken door handle and the original issue. AAA gave me a claim form. I have to include quotes for repair for AAA to determine if they’ll approve my claim. AAA would not send its own claim team out. I must take time off to find a body shop and request a quote. Diagnostic costs me money directly and taking time off, even on a weekend, costs me (nobody is open on Sundays, my only day off). This means I have to take off work because the car dealership and service department is only open M-F 8am-12pm for diagnostics. I work in healthcare for a hospital and have my own practice; this running around has thrown off and will throw off my business. I have to enter the passenger side and climb over to the driver's seat. The door won’t open from the inside or outside. I had the car towed home because of the battery. The tow truck driver couldn’t climb over to mount the vehicle and I essentially had to go with him, at 10 pm at night, to put my own car on and off the tow truck. I can’t just leave the door broken and wait for AAA to determine if they’re liable for damages. Not being able to utilize a driver-side door is VERY dangerous and it would appear AAA doesn’t care. I need to go through their red tape. Talk about insult to injury! This guy isn’t going to admit to breaking my door. He closed my door, locked it, and probably pulled entirely to hard on the handle to make sure it was locked (I’m assuming here). My co-workers, also taking a break in their cars, said NOBODY else touched my car, in the 5 minutes that he was there with it. They noted the speed of the service request too; it was quick. Side note- I asked AAA not to send the same company out to determine the “lights on the dash” issue and they did anyway. The second Pro-Star service person, very nice guy, was willing to hear what his colleague had done and shared the number for their corporate office (still no returned call). He saw the lights (I was beginning to think I was in the Twilight Zone…there ARE lights there!). He also immediately assessed that the battery, although new, was completely wrong for my car.

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  • author
    M Z
    Nov 13, 2022
    These freaking people are insane. They wanted to scan…

    These freaking monkeys wanted to scan my state issued i.d. for a jump start. Wisen up people you have zero idea where your information is being sent or stored. Extremely intrusive for a roadside service that you pay for. Matching i.d and card isn't enough on top verification of your physical address and phone number? Update your independent contract stations with no i.d scan required for service.

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  • author
    Nelson
    Nov 13, 2022
    More than 2 hours stranded and…

    More than 2 hours stranded and counting. Bought the service just in case my wife or daughter needed. If they were here where I am they would be dying. Aaa is jus shameful. 10 years ago they kept me more than four hours in the highway. They did not improve a bit. Terrible

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  • author
    leon
    Nov 13, 2022
    It used to be good

    It used to be good. Not anymore, keep saying the guy shall come within 30 mins and that was 4 hours ago and he is still not here

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  • author
    Jonathan Louis
    Nov 12, 2022
    Called for tow service

    Called for tow service. Gave the address twice as written on the gas station door - only Chevron Station on Sheridan Street in Southwest Ranches/Fort Lauderdale. Gave me a 2 hour window. Called in 1 hour to see status, they said tow was declined. I asked why - they didn't know. I asked then to read me address - it was wrong. So I gave them info again - separate agent. Said on or before 2:15pm. So now another 2 hour window. Wasn't feeling confident so I called after 30 minutes - tow was declined. I asked for the address - again it was incorrect. Gave this 3rd agent the address and was quoted a 2 hour window - so now we're at 3 1/2 hours cumulatively. Before I hung up I asked her to read back the address - it was wrong again. I said forget it - I'm cancelling my 20 years of premier membership because this is the primary reason we have AAA, and this experience certainly has been horrendous. I called a local tow company and the driver showed in 20 minutes - $160. Claiming on insurance.

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  • author
    Melanie Guy
    Nov 12, 2022
    an option for no stars at…

    If there was an option for no stars at this point I would give that . My husband called in at 9.10pm last night with a flat tire . Due to just having surgery he was unable to Change it . Now it’s 4.47 am the next morning he is still waiting for assistance after several calls . They now tell him to get his own tow truck and they MAY CONSIDER reimbursement. This this terrible service after being a member for about the last 20 years . I’m here extremely worried as he is stuck on a road with no lights and no help . No thanks to AAA

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  • author
    Mimi
    Nov 12, 2022
    I am from south Florida

    I am from south Florida. Today I requested road service. The AAA company services is not the same. It took 3 & 1/2 hr to get serviced. The person who towed my car was named Adrian. He was hard working, very nice, & professional. We were exhausted and upset because we had to wait hours. Adrian helped us feel better with his kindness. The company needs to recognize their hard working employees, pay them well, take care of them, and most importantly, they need to hire more people.

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  • author
    Young Atheart
    Nov 11, 2022
    I was told it would be 90 minutes…

    I was told it would be 90 minutes before someone could tow my vehicle. I waited two hours. A tow truck driver called me and said it would be 55 more minutes before I could be reached. This used to be a good service but it has surely gone downhill. Hubby used on Star once and they were out to his vehicle in 20 minutes.

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  • author
    Still Waiting for AAA
    Nov 11, 2022
    I used to think AAA was the most…

    I used to think AAA was the most reliable company in the world -- we've been members for 25 years. Recently I had a flat tire and called AAA Road Service for assistance. We have the Premier Membership and have always been able to rely on AAA. Not this time. I sat in a dark parking lot for 4 hours waiting for my road service, and after receiving multiple texts from AAA to inform me that service was "on the way," I finally called back to find out that AAA had NO RECORD of my ever calling. So where did all of those texts come from? A security guard from the business finally changed my tire. As far as I know, AAA never made it. We're switching to another road service company. Very unreliable, and obviously they lie when they're questioned.

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  • author
    Ginger
    Nov 11, 2022
    Better Later than Never

    Called around 04:16 am and requested assisted with a 7 month old AAA battery that went dead. I was told a tow/assistance would arrive 05:27am. Then, I checked the status of my request; Now, assistance is enroute at 07:30am. Next, I checked the status of my request; Now, assistance is enroute at 08:30am. Later, I checked the status of my request; Now, assistance is enroute at 09:30 am. Finally, a technician arrived at 09:45 am after I called the 1800 number and complaint. The AAA battery that was installed in April 2022 had died. Wow, brand new battery that was suppose to be the best! Lies all lies...Don't buy AAA battery and AAA membership is a waste.

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  • author
    Katie Hurley
    Nov 11, 2022
    I have been waiting on the Santa Monica…

    I have been waiting on the Santa Monica Freeway for almost 10 TEN HOURS for a tow….this is the worst experience ever…

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  • author
    Dee Johnson
    Nov 10, 2022
    Great office experience in Old Saybrook, CT

    Great experience today with Donna Baez of the Old Saybrook office who nicely prepared various TripTiks I needed for my travel south. She even color coded various tabs. Great job. Thank you.

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  • author
    M B
    Nov 10, 2022
    They outright lied to me

    They outright lied to me when I made the reservation for the battery replacement on the phone. I asked them how much it would be to replace my battery, and I was told it would be around $130. This seemed reasonable, although already twice as much as if I buy the battery at Sam's Club, which I have often done. But it was the price that I paid last year for an AAA battery in a different vehicle. But, when the driver came, he said that $130 price was before two price hikes in the last six months, and now the price is $190 plus tax. So, a 50% increase beyond what I was told! I have been a member of AAA for 35 years - shame on AAA.

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  • author
    Joe Scarry
    Nov 10, 2022
    I needed a tow truck tonight

    I needed a tow truck tonight, ended up with a flat tire and the spare also went flat. Needed to be towed home. Call AAA for a tow truck to be sent. Waited for an hour before calling AAA back and requesting to know where the tow truck was. Was told that both service providers were closed for the evening and no one was in the area to help me. Operator stated she was happy I called because I would not have known the problem unless I did. The estimated time to find someone else was over 4 hours. I cannot believe that a company would have service contracts with a towing company that tells them when they're closed. What good is having 24-hour tow service in auto service if they're not really 24 hours. I will most likely cancel my triple a membership and no longer recommend them to anyone

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  • author
    Bobby Anderson
    Nov 10, 2022
    Worst customer service ever

    I’ve been a customer since 2001 and until the last year or two the service has been great but now they have become the worst company I have ever dealt with. Don’t waste your time with these people because you will just end up disappointed.

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  • author
    Patricia Jaeger Mason, Maine
    Nov 09, 2022
    My serviceman today was Lance from…

    My serviceman today was Lance from Waterville, Maine. He was 20 minutes early, professional, kind, and very pleasant in a very difficult situation. He restored my faith in AAA. Thank you Lance!!

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  • author
    Julia M. Jaspen
    Nov 09, 2022
    I would give them a Zero

    I would give them a Zero I was stranded on I 90 with a flat tire just outside Ellensburg on a sunny Saturday at 9:30 am on 11/5/22. I called the Emergency Roadside assistance and was told it would be 4 HOURS!!! Before someone could get to me. That's ridiculous. Next time it happens I am sticking with calling a tow company. This is not a service.

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  • author
    Amanda Rich
    Nov 08, 2022
    LOGIN ISSUES

    LOGIN ISSUES CANT LOGIN INTO MY ACCOUNT BETWEEN WEBSITE AND APP

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  • author
    Martin John
    Nov 08, 2022
    I was canceled with no explanation

    I was canceled with no explanation. They can’t disclose to me why I can’t be a member when I pay for platinum services and depend on this with my wife and we have a child.. the customer service is beyond unfriendly and not helpful so disappointed and will let everybody know in my network and with our companies that AAA is unfairly treating us and would like to be contacted by someone in the corporate office

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  • author
    Brandham Jackson
    Nov 07, 2022
    My rating is one because won't show…

    My rating is one because zero won't show up.Told me I was good for 100 miles of towing then when I needed them told me anything over 5 miles I had to pay out of pocket.Operators are very unprofessional & rude,plus they take forever to get to you.Waist of money.Also wouldn't give me a full refund even though services were never used

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  • author
    Joyce Montoleone
    Nov 07, 2022
    They LIED to me initially to get me to…

    They LIED to me initially to get me to cancel my current insurance who I had a longevity discount with only to raise the premium my first month. NOW, I pay more than I did with my previous company. DON’T TRUST WHAT THEY TELL YOU.

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  • author
    Heart Bliss
    Nov 07, 2022
    this is a damaging company

    this is a damaging company. trying to be brief: i was conned into expensive car insurance and lost my geico seniority. had first flat tire in nine years last week. using the cell phone of someone on the street - you talk only to a machine, and then they text a link to continue on wifi. there is nowhere to put in the membership number! the guy was nice and let it go at that. the driver would not put the spare tire on. an aaa office worker ran into the back of our vehicle this year 2022. she said, "come into the office on monday". doing that it became clear that there is no claim service (they propose a long process controlled from a city 150 miles away). we had to pay the repair outselves. i have to get another insurance. aaa is totally damaging to us in 2022.

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  • author
    May Kay
    Nov 07, 2022
    I have a long time Triple A membership

    I have a long time Triple A membership. Just needed a tow , had to wait for hours since it was a Sunday and a busy day. I called every hour so finally the Triple A agent contacted me to the supervisor who was a very nice young lady. She apologized for the delay and right away dispatched the nearest tow car which reached me under 45 minutes. So, thank you both the supervisor and the professional, nice gentleman who towed my car 😊 I’m giving 2 stars for the long 7-hour wait.

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  • author
    Daniel Webb
    Nov 06, 2022
    Not sure why there are so many bad…

    Not sure why there are so many bad reviews. I’ve had them for years and I get a tow about once a year with no issues

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  • author
    Vickie
    Nov 06, 2022
    Would give them a zero if I could

    Would give them a zero if I could. They expect me the paying customer to abide by their policies when they themselves don't abide by their policies. I'm suppose to be there with my driver's license when more times than not the service people that represent their company show up, they don't ask for a driver's license and don't care.

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  • author
    Marcus Bryner
    Nov 05, 2022
    AAA is not worth it anymore

    You can expect to wait a long time for AAA (even in a big city), no live person to talk to when you call, they cancelled my ticket after I waited for them for over a hour because my plan didn't include trailers (no option to pay extra, or change the plan on the fly). My previous experience was also unsatisfactory, waiting on the side of the road in the desert for 4 hours, when the nearest town was 15 miles away.

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  • author
    Jennifer Mccue-who
    Nov 05, 2022
    AAA guarantees the service of towing or…

    AAA guarantees the service of towing or blackouts but yet once I accidentally locked myself out at 10:00 at night and they told me they would be there at about 11:21 with the estimated time of arrival and I got stuck sitting till 2:00 in the morning waiting on the unlock because I accidentally left my lockl my keys in car and they say when you pay for the service that they can have you serviced but yet when I call they can't find anybody in the area or they can find anybody affordable enough to come out and help me in my very tenseful situation so in my opinion triple A is useless if they can come out and help me when I need help like it's guaranteed it's a waste of money then if they do not do what they are guaranteed to do

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  • author
    Anne Murphy
    Nov 05, 2022
    Not our Parents AAA

    What happened to AAA. Left me stranded over 4 hours never showed. It took me 4 phone calls to find out towing companies cancel the call and AAA never follows up to see if tow was completed. Shameful and HORRIBLE! I WILL NEVER EVER RECOMMEND OR USE YOUR SERVICE AGAIN!!

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  • author
    Jane Ingram
    Nov 05, 2022
    dead 6 month old battery

    April 5, 2022 called they for dead battery. Bought new battery from them for $190.49 which they installed on site saying it had a 3 year warranty. November 4 (6 months later) batter died. They said I have to travel 8 miles to a AAA dealer for them to deal with the situation. A nice inconvenience. Garbage in, garbage out. Now, in the middle of cancer treatments I have to go to their dealer where I was told I would have a 2 1/2 to 3 hour wait for them to do whatever it is they are going to do. Do not rely on AAA.

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  • author
    Chris O
    Nov 04, 2022
    If I could give ZERO I would

    If I could give ZERO I would. You don’t get o speak to a human— automatically send you into text. Can’t even tell them you are not in a safe situation anymore. ETA 170 minutes when only 10 minutes from mid-Santa Rosa !!!! Over 2 hours!?!?!! Are you kidding me. All corporate greed on AAA part !!!!!

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  • author
    Yuri Nobunaga
    Nov 04, 2022
    Their customer service is probably the…

    Their customer service is probably the least helpful one I’ve encountered. They have no ability to tell you how long it takes for roadside assistance to come - they transferred my call back to the main menu when I asked to be connected to the driver number. I don’t understand why they aren’t able to give you actual information when they are a roadside assistance company.

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  • author
    Ashlyn
    Nov 04, 2022
    HORRIBLE COMPANY!

    HORRIBLE COMPANY! First off, these people have NO REMORSE! last three times I called they were a complete disappointment. I was stranded on the side of the road for 5+ Hours. I knew it wouldn't be easy getting a tow on Alligator Alley but AAA made the experience hell! they told me a tow truck would get to me by 12:40pm (2 hours) I waited and called when know one called or showed by 1pm. They procceed to tell me they dont have a tow truck that will come out.... after insisting one would be to me in 2 hrs. When i questioned them on why they would tell me their sending someone and never did they said I could find my own tow company?? I would have done that to start if I knew I was going to be sitting out there waiting for no one! time before that, i called for a tow. told me I they would get to me by the end of the day... Didn't call back till the next day at 9pm. And it's not just towing that's their problem. I received a battery replacement through them with a 3 year warranty, a year later I needed it replace they covered it with the warranty. 3 months later I need a new one? I call and explain this is not normal, either a faulty battery or not installed correctly they proceeded to tell me something is wrong with my car. So, they send a tow truck company (third company not their technicians). I ask the driver to look at my battery before he tows and he takes one look at it and says "who installed this? you don't need a tow the battery isn't even installed correctly." fixes it and haven't had a problem since. AAA is horrible.. I have been a member for 10 years and their customer service has become TRASH!

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  • author
    Katelynn Marshall
    Nov 04, 2022
    This is the second time I've called for…

    This is the second time I've called for AAA no help from them. The 1st I called I was stranded, and the person told us someone was on the way in -15 degree weather and no one came and the second time I once again no help what good is it if I pay you guys and get no service pissing money well thanks to local towing they help and didn't nickel or dime me. Looks like I'm taking my business somewhere else.

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  • author
    Kara
    Nov 04, 2022
    Worst and I mean absolute worst …

    Worst and I mean absolute worst company. You will not get assistance from this company. You will be left on the side of the road stranded while they continue to cancel your service call and not bother to tell you they can’t service you. Called 4 times, hung up on twice. Almost 5 hours later and no tow truck. Complete embarrassment! By the ways this was in Riverview on 301, not a rural area.

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  • author
    Christi SC Closeouts
    Nov 03, 2022
    My experience has been amazing over the…

    My experience has been amazing over the years! The battery went bad and they sent someone to jump it within 1 hour. Then the battery was dead again the following morning, again they sent someone to my residence within 2 hours to replace it with a new battery. Easy enough!

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  • author
    Lizzette V
    Nov 03, 2022
    Service was horrible

    Service was horrible, multiple calls made and was told someone would contact us with a time after a long wait recieved a call stating there truck was dispatched out of the area and even if they could help it would be late into the night however he may be to tired to assist us tonight leaving 2 women alone on the highway. Caller also informed us AAA will say they would dispatched a driver but they wont because there were none available. We had to hire a tow company to help us... several hrs. Later still no call back from AAA. They were not depedable and when you needed them the most , they were not there. Terrible service.

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  • author
    Pissed Off Consumer
    Nov 03, 2022
    Poor Service, Poor Delivery, Takes Your Money

    Had to have my battery jumped and be towed on separate occasions. AAA never sent the message to the companies and had me waiting stranded all night with children in tow. I do not recommend them at all. They then had the nerve to cancel me without giving me any specific reason why and no refund of payment. Better off not giving this company your money for lack of service or poor service. I had an upper level more expensive membership. They got their money and screwed me, the customer. Tell your friends and family to save their hard earned money. It is cheaper to pay $20/6 months with your insurance company and get better quality service. Service has gone way down. They took my money for a Gold membership and then canceled me for zero reason and refuse a refund. Highly suggest that you look elsewhere and do not renew if you have already purchased. I will be spreading the word fast amongst family and friends. Just another company scamming consumers out of hard earned money.

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  • author
    Susan
    Nov 03, 2022
    They take your money

    They take your money, fail to deliver services, cancel you, and refuse to refund your money. What a scam. BBB has them rated an F. Just another business scamming people during inflation and pandemic.

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  • author
    Thorr Garrett
    Nov 02, 2022
    Pissed off excustomer.

    So called AAA they told us a time which was 2:30 and called back after that and they said 60 to 90mins longer and guess what it’s now 9pm and still no tow we called back and they said they sent someone and they would call us in 15 mins. Well no call and no one coming. We turned this into a drinking game for every time I had to call AAA and they said it will be at a certain time we will take a shot when they don’t show up and we call back.

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  • author
    Jodi Arledge
    Nov 02, 2022
    I Am Done

    My membership runs out in Ma4ch and I WILL NOT RENEW! Trying to get a tow truck to me I couldn't even get a estimated time when one would show up. They hadn't been able to confirm with a tow truck company afyer an hour qnd a half. Finally after i had to show my behind I got the same company that said didn't have the right truck show up. Why am I paying for this service when if I have to find a tow truvk on my own???? Being a emergency service i could of did it faster on my own. Also a big problem is I couldn't get the website or text messages to and this caused extreme headaches as they took forever to answer the phone I am done!!!!! So much for emergency help

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  • author
    Natalie Howlett
    Nov 01, 2022
    We absolutley loved the service we…

    We absolutley loved the service we received from our AAA guy that showed up at 1:45 pm on Nov 1st for customer Natalie Howlett of Davie behind Fred Hunters Funeral Home of Davie,Fl. He was very courteous to my son who has Autism and I am disabled as well and we had peace of mind in his care .My son felt very relaxed in a stressful situation which means alot to a disabled person especially and I thank him for that.He was knowlegable,quick and personable!! Great service.I love AAA and there should be more great workers like him.He went above and beyond to make us relaxed. He is a asset to the AAA company.Please look up worker on this order to give him recognition he deserves.Thank You so much! Anyone who is thinking about getting AAA ,you really should they have been great for our family for years and you will be happy you did.

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  • author
    Kevin
    Nov 01, 2022
    AAA roadside service is horrible

    AAA roadside service is horrible. They blame it on the tow truck companies and the tow truck companies blame it on AAA. Plan on waiting several hours if you ever need AAA roadside service. They initially texted me saying 25 mins. Then they added another 20 mins. Now, 2-1/2 hrs later, I’m still waiting.

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  • author
    lex
    Oct 31, 2022
    if i could give this 0 stars i would

    if i could give this 0 stars i would. TRIPLE A is horrible. i’m even a premium member. communication sucks. waited over an hour and half just to be told they are still looking for a station for my tow. unbelievable. i will be canceling. called my own tow truck company came within 20 minutes. f*** you triple A

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  • author
    Chris S.
    Oct 31, 2022
    After waiting 45 minutes for someone to…

    After waiting 45 minutes for someone to answer the phone, we waited another 3 hours with an 88-year-old man with a heart condition when we realized nobody was coming. Called a private tow company that responded in 16 minutes. Canceled my AAA membership today.

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  • author
    William Drosos
    Oct 31, 2022
    Waited over 6 hours for a tow truck and…

    Waited over 6 hours for a tow truck and no show, no call! Complete waste of time and money! Don't waste your time or money on these incompetent money grabbers. Just call a tow company that will show up! I want a full refund and reimbursement for the tow that I had to pay for because they can't be bothered after payment. DON'T WASTE YOUR MONEY OR YOUR TIME!!!!!!!!

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  • author
    Rick Brundage
    Oct 31, 2022
    My 75 year old mother's vehicle was…

    My 75 year old mother's vehicle was stranded and broke down about 16 miles from her destination. She has been a AAA Member since 1979, and paid her membership fees since then for every year. It was 7:30 pm at night when she called roadside assistance for a tow to the 16 mile destination, and it took AAA over 6 hours to get her towed. That is unacceptable and they are the worst towing service I have ever heard of. They left a 75 year old lady stranded for over 6 hours, only 16 miles from her destination. Not to mention 6 hours at late night, when alot of crazy people are out doing no good. Seems AAA did not have their customers welfare and safety in mind as they advertise.

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  • author
    Kaitlyn Quintana
    Oct 30, 2022
    Been sitting in the same spot for 61/2…

    Been sitting in the same spot for 61/2 hrs now waiting for AAA. It's freezing, I've called around 8 times and I'm exhausted. It's 4:30am. I got stuck at 9:30. I'm mortified at how horrible this service is and how much we actually pay for this absolute crap.

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  • author
    KIT Carroll
    Oct 31, 2022
    AAA Horrible experience.

    AAA On the 29th of October 2022. We had the worst of service we had ever had with AAA. My husband’s truck, a, 2000 F250 Ford Diesel was traveling westbound on I-10 in Florida. The truck was pulling a Coachman Classic Travel trailer following me. We were traveling to our destination in Louisiana. As I went through Tallahassee, and was at Exit 194, I noted that he was not behind me. Moments later he called with trouble with the truck that had quit running. I went to the next exit and found him at the side of the road at mile marker 196 westbound on I-10. I pulled in behind him and then walked to the front of his truck. I noted a large engine oil slick that was in front of and under his truck. Engine oil had leaked out of the truck. He got his AAA card out (platinum RV plan card) and phone AAA for road service for the truck and travel trailer. And no towing service could be found. The service was to tow both the truck and the travel trailer back to our residence, 91 miles away. Per the texts were received on my phone, there was road service towing help on the way. But that never happened.. AAA kept on calling my phone, rather than his. Then we found out that towing providers that are AAA providers network were refusing to service the calls. AAA kept on calling the wrong phone number, I was driving instead of calling my husbands’ number at the roadside. Where he was at on the side of the interstate. After 6 hours, we started calling the Florida Highway Patrol. Whom gave us a list of towing companies. After many unsuccessful calls to secure a towing service. We found out that AAA had changed their coverage. Instead of 150 miles towing. AAA reimburses up to 500 dollars for towing. We decided to take my truck 100 miles back and then come back to pick up the travel trailer and travel 100 miles back home. Then have the truck towed to our residence in order to have time to go to the repair shop. Calls to AAA were frustratingly long and un-resolved. MY husband has been waiting on the side of the interstate for 10 hours by this time. We did NOT want to leave the vehicle un-attended. This is totally unacceptable. We are worried about the traffic, especially after dark, and especially my husband who is 79 years old being left on the highway with no help. Finally, we found a company out of network that would charge an affordable fee to tow our truck to our residence. They came around 11:00 p.m My husband arrive at 1:20 a.m. the next day with truck and driver If I were to rate AAA’s service, Would call it a minus 0000. The continuous mix-ups over the phone number, the many times we tried to call and got no satisfactory answers to our dilemma have had us decide that AAA is not what is used to be. The quality of service has declined greatly and the errors in communication on AAA’s part were un-acceptable.

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  • author
    Delores Smith
    Oct 29, 2022
    Was extremely disappointed with the…

    Was extremely disappointed with the service. Waited over 4 hours for a tow which was estimated to be only a two hour wait. When calling I received not updates or answers as to when I would be getting service. Just a bunch of apologies. I ended up paying for private tow instead.

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  • author
    Alec Whalen
    Oct 29, 2022
    Waited 2.5 hours for a driver to show…

    Waited 2.5 hours for a driver to show up. Received an automated phone call saying the truck was 59 minutes away, ended up being 2 hours away with no additional updates. After three calls and several rounds of automated systems finally got through to agent with an attitude. Terrible experience from what it used to be.

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  • author
    L. Jackson Franceschi
    Oct 29, 2022
    After 18 years of being a AAA member

    After 18 years of being a AAA member. I was ousted by AAA. No reason, no notice, no email, no mail. I only discovered this after making a call today (October 29, 2022) asking about my membership bill that I normally pay each September (I had not received the bill). According to the CSR @ AAA, there was nothing I could do to resolve this discontinuation of membership. I barely use my AAA membership card, I also pay for my Daughters membership to protect her and my Grandchildren. This is quite the slap in the face after having the comfort of their service for almost 20 years. I've always bragged about AAA, being a single parent, and now Grandparent. AAA you could be more respectable to long time customers. Expect more posts about this disgrace and leaving me and my Family basically abandoned without the peace of mind you've provided in past years. Loyal member since 2002, it reads on the card. Despicable.

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  • author
    Sara Provost
    Oct 29, 2022
    Horrible servie

    Got a flat tire and called AAA which I had used a year ago and now the service was horrible--First I am ak senior and I could not get a human to speak to. They kept insisting they text my phone but the program was so user unfriendly that I gave up -- I want a refund--I am paying for nothing

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