The listings featured on this site are from companies from which this site receives compensation. This may influence where, how and in what order such listings appear on this site

Advertising Disclosure

AAA Auto Club Group Review

Reviews 2,093

AAA Auto Club Group

AAA Auto Club Group

Poor

Reviews 2,093

May. 31, 2021

2 min read

AAA Auto Club Group Summary

AAA offers home insurance in most of the regions where it operates as an auto insurance provider, with a wide range of discounts available based on your home and personal situation. It also offers 24/7 customer service. Getting a quote online with AAA takes just a few minutes. All in all, we were impressed with how easy it was to use AAA and by their multiple coverage options.

Pros

Includes AAA membership
Online quotes available for most counties
Plenty of discounts available

Cons

Some coverage not available in all states
Fewer benefits than other AAA products

AAA Auto Club Group at a glance

2.4

Editorial score

Variety of coverage options

This category measures the overall quality of the product

2.4

Customizable rates and services

This category measures the overall quality of the product

2.4

Online experience and customer support

This category measures the overall quality of the product

2.4

Quote time

This category measures the overall quality of the product

2.4

Direct Insurer?

This category measures the overall quality of the product

2.4

Suitable For?

If you already use AAA for auto insurance, it makes sense to bundle and save with AAA home insurance. AAA home insurance could also be a smart choice if you’re hoping to manage your policy and claims online, but being tech-savvy isn’t a requirement as AAA also offers phone assistance.

If you recently renovated your home to be more weather resistant, AAA offers discounts that can help you save on home insurance. Because AAA requires membership for coverage, if you choose AAA home insurance that also means you can benefit from a range of travel discounts from hotels, car rental companies and airlines, as well as travel accident insurance.

AAA Auto Club Group View Rates

What Coverage Includes

Coverage through the AAA umbrella is actually provided by a variety of insurers. Likewise, AAA itself is not a single entity, but a federation of motor clubs offering automotive services like insurance and roadside assistance. As a result, coverage varies from county to county and from state to state. In general, however, you can expect to see the following coverage:

Main dwelling: This covers damages to the physical structure of your home from natural causes, like fire or wind, or events caused by people, like theft or vandalism.
Personal property: This includes appliances and furniture — the exact details of what’s covered and where liability limits lie will depend on your policy.
Other structures: These include other permanently installed, detached structures on your property, like a separate garage, shed, or gazebo. Your policy may also cover, for example, fences or docks.
Living expenses: Also called temporary housing protection. If, because of an event covered in your policy, you are no longer able to inhabit your home, you may be reimbursed for temporary housing and storage.

Additional Coverage

Depending on your region and policy, you may also be eligible for an array of additional coverage options. While the above coverage is typically included in all policies, those listed below may or may not be offered, and if they are, they are usually optional.

Jewelry and valuables: These can vary widely between regions, but your coverage may include small items of value, like jewelry and watches.
Personal liability: Personal liability protection comes into play when you’re found responsible for damages or losses to another person’s body or property.
Medical payments for others: If your policy includes this clause, you can be reimbursed for medical expenses and payments if somebody gets injured on your property.

Application Process

There are three ways to apply for AAA insurance: online, by telephone, and in-person. The quickest and simplest method for most people will be applying online. You’ll need to visit your region’s AAA site (they vary by state) and fill out an online form. Some regions may not be eligible for an online quote, but this is rare.

To expedite the quote process, AAA may collect information from third party providers, like consumer reporting agencies, driving records, claims and credit history. The online questionnaire is quick and straightforward, and only took us a few minutes to get through. We got our quote directly online , without having to have an additional email or phone call with an insurance agent.

Discounts

One advantage to signing up with AAA Home Insurance is that there are discounts available. First, you can save over 20% on your home insurance by combining additional insurance policies, like auto insurance. There’s also discounts for policyholders who have been with the AAA (or an affiliate) for longer than one year, and for persons aged 55 or older and who are retired.

Based on the state of your home, you may be eligible for a numbers of discounts: if you haven’t filed any claims in the past three years, if your home is outfitted with a protective device (e.g., fire or burglar alarm), if your home was built recently, if your roof is resistant to hail, or if it’s been recently renovated.

How Safe is it?

AAA is a large, well-known, national brand, founded more than 115 years ago. It has more than 60 million members in the USA and Canada, and is well known for its road-side assistance, auto insurance, and AAA travel ratings. The Home Insurance branch of AAA has an A+ rating from AM Best.

Claims & Customer Support

Customer service is available 24/7; you can use the same AAA hotline for your club area as you would for assistance. You can use customer service to file a claim, or simply log onto your account on your state’s AAA website and file your claim online. Make sure you hold onto the claim tracking number, so you can check its status and easily communicate with customer service as you move forward.

Summary

AAA is an obvious choice for members of the auto club, but if you’re not a AAA member, that shouldn’t necessarily stop you either. There are plenty of discounts here, according to your home and personal situation. AAA is well-known and has a high AM Best rating. The application process is straightforward, and you can manage your policy entirely online if you so desire.

AAA Auto Club Group View Rates

Written by

Christian Rigg

Christian Rigg is a freelance writer who’s spilled ink on everything from finance and technology to data science. Born and raised in Canada, he currently lives in the south of France. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Top Home Insurance

Read Review|Visit Site

Read Review|Visit Site

Read Review|Visit Site

Read all reviews

Must Reads

What Does Home Insurance Cover (and What Does It Not)?

The Ultimate Guide to Home Insurance in 2023

The Ultimate Guide to Renters Insurance

Read all articles

Trustpilot reviews

See what some customers are saying about AAA Auto Club Group

AAA Auto Club Group

Poor

•

Reviews 2,093

on

Excellent

11%

Great

1%

Average

1%

Poor

3%

Bad

84%

consumer-image

dave rekow

10 days ago

unhappy AAA camper

For many years I had been a happy AAA roadside assistance member. This past August I cancelled my membership due to similar auto benefits being available to me through a new car purchase. My membership renewal date is Jan 1, 2024. As with any other membership, I expected to receive a pro-rated refund of my unused membership. Correspondence from AAA regarding the cancellation indicated I had not requested a refund. That is not true. Now I am getting no reply to my queries about the refund. There are other road service providers out there. I urge all reading this to consider anyone other than AAA for roadside assistance. AAA is not an honorable company. Finally got a call in which I was told that the "membership Manual" stated no refunds. I joined AAA in 1997 and that was not the policy at that time. Bottom line, AAA is stealing 4 months of my paid membership fee from me. There are many roadside assistance programs out there. Find another one other than AAA. You be glad you did.

consumer-image

natalia williams

35 minutes ago

APOPKA RESIDENTS!

Literally the worst service anyone could receive. As a consumer you hold certain companies like Triple AAA to higher standards, the fact that I called them at 8:34am and am still currently waiting at 11:19am for a tow literally 0.2 miles away. It’s ridiculous. I have two toddlers who haven’t eaten, diapers need to be changed simply because we went to get an oil change and broke down on the way home. It’s crazy, everytime you call they say the call was redirected and someone else will take another hour to get here. IF YOU LIVE IN THE APOPKA AREA DO NOT PURCHASE TRIPLE AAA! TRIPLE AAA VEHICLES DO NOT RESPOND TO CALLS OUT HERE AND THEY USE THIRD PARTIES THAT CAN DROP THE CALL AT ANYTIME. Please do not purchase. It’s a waste of time and money.

consumer-image

mark d

4 hours ago

It's time for a class action lawsuit

It's time for a class action lawsuit. To the thousands of AAA customers who have been left stranded: File a factual report with your state's Attorney Generals office. what was once a trusted and reliable company has deteriorated to a completely uncaring and ineffectual company. Our last call to AAA left us stranded for 5.25 hours whereupon we received a text message asking if we wanted to schedule a tow the following day, leaving us stranded overnight. This will only change if you you report your experience to the attorney generals office. After relating our experience (not the first) to friends and business associates it became clear that being left stranded is not an anamoly but is very common with AAA.

consumer-image

blue

a day ago

Rating negative stars if I could.

Rating negative stars if I could. We paid for the top of the line AAA package for road assistance. Tonight I needed help as my alternator died. I was alone, my husband was at home. We only have one vehicle. AAA told me sorry no one can help and to call a tow company and AAA would reimburse me. I have AAA because I dont have money for a tow truck, I'm on disability. So then what are we paying for? And from what I've read tonight people have been waiting for AAA's "reimbursement" for months on end. So I just don't understand what the purpose of AAA is other than to just take your money and give nothing in return other than a little plastic card to put in your wallet to make you feel "safe". Well, that card is absolute garbage, cause they can't even help me. Thanks for nothing AAA.

consumer-image

ken finley

2 days ago

If I could give them a negative I…

If I could give them a negative I would. This is the third time my wife has been stuck on the side of the road for 4 hours now. And my wife is not in a great part of town and aaa actually told my wife she could leave her key in her car in a crappy part of town. Im still attempting to be reimbursed for damages from a tow before Save your money to call a real towing company or get towing through your insurance

consumer-image

lebaron wright

2 days ago

AAA IS A JOKE

Do not and I RE PEAT do not get AAA road side assistance I’ve been waiting sense 1:30 pm today and it’s now 7:30 pm and no tow truck has made it to me still they are an absolute joke I’m getting a full refund immediately I’ve spent my hard earned money and this is how they treat their customers please take my advice

B

barbara

2 days ago

Handicapped people are treated like…

Handicapped people are treated like dirt on a AAA trip. I experienced it on a football excursion. The tour director Angela was useless. Tried talking to employees at AAA and they don't want to hear my version.

R

robert gomez

3 days ago

I have been a member of AAA for 40…

I have been a member of AAA for 40 years. I have used their service very few times for the amount of money that I pay every year. I broke down today at 9:30 in the morning and been waiting for a tow truck for four hours. it’s impossible to get a hold of a human and their customer service sucks.

L

larry m

3 days ago

If you own an RV NEVER BUY THIS…

If you own an RV NEVER BUY THIS INSURANCE! They have left me stranded twice with a flat. The first time they said I needed to have a mounted spare with me. So I went out and bought a tire and rim, had it mounted and put into my storage compartment. I now call them again for a flat. I advise the operator that I am driving a 30000 pound RV. A guy with a pickup truck comes and tells me that he doesnt have anything that can lift up my RV. I get it done with another company and submitt the bill for $52 to AAA for reimbursment. I get a letter telling me that “that service is not available”. Really then what the hell am I paying for?

k

kemoya reid

3 days ago

I would give a zero stars because…

I would give a zero stars because that’s truly want this company deserves. After a very long day of work I picked up a flat I went to the gas station but I’ve course this is freaking Florida and none of the pumps actually work and I called AAA 5:10 PM I never got home until 10 pm I had to change my tire in the pouring rain. All I wanted was for someone to put air in my tire and no one showed so needless to say I will never use AAA ever again.

C

callie ander

4 days ago

NOT WHAT THEY USED TO BE AAA used to be a lifesaver for us who…

AAA used to be a lifesaver for us who have less reliable vehicles,it's nice to know they drop you because you needed( but always paid) for their service, they are only in it to get your memberdhip fees and God forbid you actually use their services a couple times a year . I guess they are not a lifesaver to anyone who actually needs help as they will drop you if you call for help more than twice a year , like everything else they are a scam !!!!

T

t.denton

5 days ago

Bad business practice

My alternator went out as I was driving home and died at the top of a hill, in a turn lane, in the middle of the night (12:35 am) on a busy stretch of highway. AAA said the tow truck was enroute and would be here at 1:02 am. At 1:40 my hazards started to dim. Tried calling AAA seven times & was in a constant holding pattern. At 2:12 am the hazards quit completely. I am now in a an even more dangerous predicament. I called the sheriff out of concern for my safety. When the sheriff arrived is was literally in the middle of a full blown oanic attack. AAA finally called back and the officer took the phone and told the rep that I was in a VERY dangerous situation and please find a tow ASAP. Rep said they would call back in 10 mins. When they called back they said they could not get a tow to me. The sheriff called for backup and the manually pushed my car to a nearby gas station (which was closed). They then gave me a ride home where I got in my other vehicle to go try to charge my battery enough to close the power windows and locks. Called and requested a tow again the next morning. Finally got a call from a tow company NEARBY and they stated that AAA never even called them & if they had they would have gladly helped with a tow. This is ABSURD. I should have learned my lesson when last year AAA left me waiting for 14 hours for a tow truck when my radiator busted in a shopping center parking lot. That's just bad business.

consumer-image

karen b

5 days ago

Terrible

waited 3 1/2 hours for driver to call to say he'd be another 1/2 hour to arrive. in the meantime a gentleman stopped and fixed my flat. AAA waste of money.

consumer-image

ann krauss

5 days ago

If I could have given a zero

If I could have given a zero, I would have. 5 hours waiting for a tow truck. We were in central Phila., at 2:00 in the afternoon not in Brazil or on top of Mt Everest. The guy keep apologizing. The original person had put in the wrong address. Imbeciles will cancel 6 memberships immediately. Hellish day!!’

consumer-image

gary imel

6 days ago

Currently sitting in a rest stop

Currently sitting in a rest stop. Called and sit up roadside assistance and need towing. Over 10 hours ago in the heat, no food. But they keep telling they are coming. We are in our late 60’s with an aging service dog. We will most likely have to sleep in the car tonight. Oh… forgot drivers can’t transport service dogs. Member since 1988.

J

jim w

6 days ago

Central Penn road service is BAD!!!

Central Penn road service is BAD!!! Two to three hours for battery service Last year I will have after 14 years Concern member

consumer-image

grumpy olphart

6 days ago

Obsurd company policies to get out of towing my vehicle

Car threw a check engine light so I used my other vehicle to make it back home to my next doctor appt, AAA told me they would not tow the vehicle unless I went 100 miles back to where the stranded car was and gave the keys myself to the tow driver. I had been a premium RV member since 2016 and used their service a total of 2 times. I find it absurd that they would not let my sister who is a senior citizen give them the keys to the car in MY name with the registration in the car to tow it back to my house over 100 miles away without me being there in person.

consumer-image

gemini mm

7 days ago

Everything About AAA is HORRIBLE

The app is horrible to use. You would think submitting a roadside request would be easy. Nope. Then they told me it would be a 2 hour wait for a tow truck. It's a warm September day in Chicago, not the middle of winter. AAA is too expensive for such nonexistent service. I am canceling. I called my car insurance provider and they sent a tow truck in 30 minutes.

B

boston area car owner

10 days ago

30+ Year AAA Member Disappointed in Customer Service

I have been a AAA member for over 30 years. Their customer service has deteriorated rapidly over the last 10 years or so. They are woefully understaffed and it is now impossible to speak to a human being if you need roadside service, or more important, are forced to use their smartphone app and then have a problem. The App provides inaccurate information. For example, they will say the tow truck driver is 10 minutes away when their position on the map is 40 minutes away. Then, "arriving soon" when they drove right past your exit and did another service call instead. Trying to get a hold of a dispatcher to see when they might be arriving? Forget it. No one will call you back. To make my point for me, I gave them a pitiful review so they sent me an email to speak with a Customer Relations Manager about the bad service. When I called, there was a voice tree and I never got to a human being because "they were busy answering other calls." I wish there were a viable alternative to AAA in my area (Boston) because I would use such an alternative. Too bad, because they used to be a great company.

consumer-image

shannon st. germain

10 days ago

Biggest scam if you are getting for…

Biggest scam if you are getting for road side towing or service. Been stuck on the side of the road for 2.5hrs since first call, when you call they don’t know anything try to call dispatch. Suggest scheduling the tow, but oh yeah been here since 10:45pm and it’s now 1:30am and still nothing. Can’t even tell me for sure if some one was dispatched.

C

carlos carlos

11 days ago

Don’t waste your money

Don’t waste your money. Triple A left us stranded because they only tow 5 miles. They also refused to refund our money despite us only having the membership 3 weeks, when they claim to have a 30 day cancellation policy.

consumer-image

karen harwell

11 days ago

AAA used to be a great company

AAA used to be a great company. Roadside assistance isn’t active for 3 days after a paidmembership starts?They don’t tell you that when signing up. No it’s in very small print at the bottom of a long disclosure. I am very disappointed. I worked for AAA and it used to be a well respected company. Judging by the reviews and my own experience that is no longer the case!

L

lori

12 days ago

Utterly Worthless

Worthless company/service, with incompetent and rude employees. I’ve been a loyal customer for over 20 years. Unfortunately, this is not the first issue I’ve had with them. But, it is the worst. 12 am, my vehicle runs hot on a deserted stretch of I22. I promptly pull off the interstate and park at the end of the off-ramp. It is the middle of nowhere and I’m not from that area. But, I know there are some issues in that county. I’m worried about being hit from behind and or criminal activity in the deserted area. AAA said they’d get a tow truck to us and the police. AAA, cancels the first call and sends text to the alternate number I gave just in case my phone loses service, only had one or two bars. I finally see text, call back. They say they cannot get anybody, and basically that I am on my own. That is the service I pay for and it is completely unacceptable! At, this point, customer service is mad and rude. I’m mad because they are not doing their job. We find (with our limited cell service) a tow company in the area that is a AAA contractor that can come and we have talked to that company. AAA says they’ll set it up after we give company name, phone number, and details. We wait. I’ve called my brother from over an hour away. We waited, no one shows up. We call AAA back and they say the tow company denied the call, customer service gets even more hateful and say they’ve addressed the issue. I tell them no, you have not addressed the issue. If it was addressed, there’d be a tow truck here and getting us on our way and police would be here as you said (police never showed-I have no faith they ever even called them). We called Dora police dispatch. They said the company we found is a AAA contractor and he got that company to us. The driver said they did not deny the claim. He said it was AAA cancelled it because he told them he was the only driver available (people off and on vacation etc…), he could only take it to Jasper not Fultondale. Which was okay and we had already found a service center to accommodate all parties. And, it was a closer place. AAA just didn’t want to do the service. Tow truck driver said we have two options, call AAA back and get them to cover the claim as they should or pay it ($125) and file a claim with AAA. I have no faith that AAA will pay a claim. I had to get back on the phone with AAA. AAA transferred me to dispatch, they wouldn’t answer the phone because they recognized the number. Then they hung up on me. I called back and had someone else call at the same time. This made them even more mad. Simply do your job and you will not be mad. Customer service was even more rude. We finally get them to send the authorization to the driver and he gets us to the repair company. We finally made it home about 5:30 am. And, this is the “Cliff’s Notes” version. Absolutely, do not trust this company or their employees. They put myself, my niece, a friend, and then my brother at even more unnecessary and serious risk. It is completely unacceptable. I have been researching this all morning and finding numerous recent bad reviews, and indications of them not paying their contractors (in the amounts of thousands and thousands of dollars, articles on mishandling of 401k/retirement funds, employee issues, and much more. If anyone else wants to research, it was all easily found using Google and a simple search. This company has apparently tanked. Find alternate resources.

consumer-image

meg carter

13 days ago

Saturday morning trying to go shopping

Saturday morning trying to go shopping, dead battery. AAA was here in less than an hour - installed a new battery and I’m on my way. Even though I have a new truck, I’ve used them several times for small things and it has certainly made my life easier. Highly recommend! Thanks AAA and Patrick

D

don donna

13 days ago

'Ask for a tow truck Right off the bat . Thats what you pay for.!!

I'm so aggravated with AAA. I called because my car wouldn't start. I'm not a mechanic so I didn't know why it didn't start.i I wasn't sure if it was the battery or if I needed a tow. I waited over 45 minutes for them to come and when they came they had a little tow truck. I only had to be towed four blocks and they told me that I asked for roadside and not a tow. All ii checked off that the car didn't start.. i am so disgusted with them. I've been a member for along time. . The same thing happened to my daughter and AAA left us stranded.. you can:t explain your situation to a real person anymore. Its all by text. They should automatically send a freaking tow truck no matter what. Period. Not happy at all. Ask for a tow truck !!!!

C

customer

15 days ago

Dead battery

Dead battery. Called AAA and they came in 7 minutes! Great I thought! The guy said we have batteries on the truck and we can replace your one right now! Right on! I said sure do it. Two hours later the guy tells me he broke a thing and hes calling a tow truck to take my car to their repair facility. Then he took off. an hour later a guy calls me and says he has the part and hes going to come over and just fix it. Okay I said. another hour later i call him because he's not shown up yet. He says he wasn't able to get the part afterall and he is still working on it. Finally comes over with the part a total of three hours after the first guy left and then spent two more hours changing the battery. They showed up in 7 minutes but it took 4 guys 7 hours to change the battery. I missed my whole work day. Then they told me they weren't going to charge me the extra $15 charge for the difficult installation. as if that was some sort of break they were giving me as a generous courtesy. They held me hostage all day in my own house hour by hour and made me miss a whole day's wages for a battery change that i was never given a price for up front and was led to believe was going to be quick and easy and convenient. I am beyond angry about it. They not only ruined my whole day but my weekend plans as well since I lost a day's wages and I won't have that money to spend.

consumer-image

joe roop

15 days ago

Unsolicited Direct Mail Requesting I Join AAA

It amazes me why organizations/businesses inundate one with all of their unsolicited offers. Did I join AAA when I received their first offer? NO. The second offer? NO. The third offer? NO. Will I join AAA when I receive the next one? The answer is NO. Matter of fact, it will always be NO. Organizations/Businesses like AAA are like hemorrhoids; nothing more than a pain in the ass with no immediate relief in sight. I will receive a grocery bag of unsolicited spam mail each week even though I have signed up for promotional mail to stop. If I require any insurance, hearing aids, automobiles, home warranties, pest control, AAA, AARP, or solar panels, I will reach out to those people. I DO NOT REQUIRE WEEKLY OR MONTHLY REMINDERS.

consumer-image

andrew shortell

16 days ago

Never in my life have I experienced…

Never in my life have I experienced customer service this bad. My cars starter motor broke and I waited 6 hours for a tow truck. But after waiting being told to wait, after 6 hours they told me that they’re no longer sending a truck because of an access issue. I was parked by a parking garage( not even in the garage) and so they didn’t even send the tow truck.

consumer-image

katherine cyprian

16 days ago

I moved June and didn’t receive my…

I moved June and didn’t receive my renewal letter and now I’m being told that I can’t get AAA every again.So I think that’s unfair and when I asked to speak to a supervisor I was told no.Maybe she did a favor because you have to wait for hours before anyone comes anyway the customer service sucks

H

holly

16 days ago

AAA DESERVES A CLASS-ACTION LAW SUIT

What a nightmare. They routinely ask, "Are you in a safe place?" and when you respond with a "no" they ask if you have a "doughnut" (tire) with you so you can change your own flat...??!!!. When you explain that is the reason you have their service, they lackadaisically say they will send a tow driver and end the call, then scold you when you call back to make sure they finished the service call, then get mad when your husband calls them after he had to come help, then take THREE HOURS to cancel two calls (they were upset with us) and then have a third driver finally arrive at the scene. They seem more focused on reprimanding customers than giving an honest service for what you pay. Will be finding alternative service(s) ASAP.

consumer-image

michael smith

16 days ago

They want to take your money if u use…

They want to take your money if u use their services they drop you or restrict you on membership it's a scam

consumer-image

breanna culp

16 days ago

DO NOT GET TRIPPLE AAA THIS COMPANY IS…

DO NOT GET TRIPPLE AAA THIS COMPANY IS A COMPLETE JOKE LEFT ME ON THE SIDE OF THE ROAD LEGITLY 😑 I CALLED BECAUSE MY CONTROL ARM BROKE ON MY CAR THE GUY SAID HE WAS COMING FROM WASHINGTON AND HE WOULD BE 45 MINS THIS WAS AT 11PM IT IS NOW 1 30 AM AND HE NEVER SHOWED I TOLD HIM WHERE I WAS AT LOCATION EVEN THE ADDRESS BECAUSE MY PHONE WAS DYING I SAT ON THE SIDE OF THE ROAD FOR 3 IN A HALF HOURS AND HE NEVER SHOWED I HAD TO DRIVE MY CAR HOME IN REVERSE WITCH WAS EXTREMELY DANGEROUS I THEN GET HOME NO THANKS TO THEM I CALL AND THE LADY LISTENED TO WHAT I HAD TO SAY AND I WAS NICE ABOUT IT AND SHE HUNG UP ON ME THEN RECEIVED A TEXT THAT MY TOW WAS COMPLETED WHEN THEY NEVER EVEN CAME IN THE 1ST PLACE THIS COMPANY IS A JOKE AND IF ANYTHING ELSE IS WRONG WITH MY CAR NOW I AM SUEING YOUR COMPANY FOR EVERYTHING YOU GOT THIS IS RIDICULOUS 3 IN A HALF HOURS SITTING IN MY CAR TO HAVE TO STILL DRIVE IT HOME WHY AM I PAYING FOR THIS SERVICE WHEN YOU LEGITLY LEFT ME ON THE SIDE OF THE ROAD WITH NO PHONE AND NO WAY HOME YOUR COMPANY IS A JOKE DO NOT DO NOT PAY FOR THIS SERVICE TOW COMPLETED MY BALL SACK I SWEAR TO GOD IF ANYTHING ELSE IS DAMAFED ON MY CAR BECAUSE YOU LEFT ME NO CHOICE BUT TO MAKE IT HOME I AM SUEING AND I HAD THIS TRIPPLE AAA FOR YEARS AND THIS IS THE 1ST TIME I EVER NEEDED IT AND NEVER EVEN CAME THEN YOU HANG UP ON ME IM PAYING YOUR SALERY YOUR A Trash ASS COMPANY

S

sue bastian

18 days ago

AAA is not what it once was

AAA is not what it once was. Whether this is temporary or not, I have been waiting for 3 1/2 hours in the darkness in the middle of nowhere as a woman alone, and they did not continue updates. They simply said that it would take longer. This could be a potentially very dangerous situation, and the business cannot go on like this.

consumer-image

laura kramer

18 days ago

My girlfriend and I broke down in a…

My girlfriend and I broke down in a pretty rough spot so we called AAA to have it towed to my sisters house. We had Dante as our driver an he was such an amazing tower. He stayed in communication with us through out the whole getting the car leaving the car a getting here. When he got here he even took each time out to park the car correctly for us. When our car was returned back to us every single one of my important things in the car were still in place, the whole car it’s self was brought back in perfect condition the way we left it. This man really did his job an he did it to a t he did amazing.

c

colleen

18 days ago

Awful service can’t reach a person been…

Awful service can’t reach a person been waiting 6 hours keeps just saying 2 hours worst experience ever ! Canceling membership !

a

ali

18 days ago

wish I could put 0 stars

A policy holder with AAA hit my car, and since then I have had to jump through 100 hoops trying to get ahold of them. Not once did Robin Picciolo ever call me back, and as kind as I was with my voicemails and calls - she seemed very irritated when she did finally answer after days of calling and leaving messages. She also hung up on me twice, maybe she thought our call was over, but she did not even give me a chance to ask my last questions - as soon as I said thank you for one thing, she hung up on me - twice. I would say she is horrible and should be fired, but from all else that I've read about this company - maybe that is their criteria! They tried to extremely low ball me for my injury settlement, and did not send me enough money to cover the rental for my vehicle while it was being repaired due to one of their policy holders crashing into my car. She got annoyed when I (very kindly and politely, might I add) request that they give me enough to cover the costs. My car is a Hyundai Elantra 2023 sedan, and the rental they would cover is an old Nissan. Also, I have to pay the deposit for it, even though I am not at fault for this accident - I keep having to come out of pocket for all the running around and this is very stressful and time consuming on my end. I understand they may be short staffed, as she stated she has 19 other people to call. At least she is calling them! She never called me back once. It's been 11 days since the incident and she nor her supervisor have ever returned a call to me. It's very important to know I am not some rude person who was deserving of being ignored. I am a student who has enough going on and understand people need empathy and kindness, I was so kind and well mannered with my voicemails to them requesting call backs and help. I have heard stories about insurance companies being "evil" and I never had any reason to believe those stories until now. In my experience with AAA, it's true. They are horrible. Lucky for me, I have Geico! Maybe if you crash into other's cars often, AAA might be a good fit for you as they don't want to help the parties who are not at fault AT ALL. Horrible company. I pray for your souls, as the evilness inside of you AAA employees will not go unpunished in this life.

H

honest reviewer

18 days ago

Tow trucks don't show or take HOURS

Broke down on the side of the road last week and called AAA. Waited 2 hours and at that point they hadn't even scheduled a tow truck to come out! I managed to get my truck started and make it home. Called again today to have it towed to the mechanic and they estimated 3 hours. Just got a notice that it will be 4 hours. Why am I paying all this money if I can't even get a darn tow truck to show up?

consumer-image

deb dalton barcus

18 days ago

On 6/21/23 my car broke down no…

On 6/21/23 my car broke down no internet service called AAA for towing service. 8 hours later no tow. Almost was hit several times on the side of the road. Call for a PVT towing. They were there in 30 minutes. Filed for my reimbursement claim on the same day and no refund yet now it Sept 11 2023 . Multiple call and texts and NO check always on hold for the call I leave a message and no return call.

consumer-image

kelle hartley

19 days ago

Don’t waste your money

Don’t waste your money! They are good for maybe pop a lock but that’s it. My son has been stranded for 3 hours waiting on a tow. They just said we are free to find our own if we can’t wait. We pay for premium service but this is crap. I’m canceling tomorrow.

consumer-image

peter mantice

20 days ago

Used to be great now a terrible company!

I echo what a lot of reviewers said. AAA was a great service years ago. Now...terrible. I waited 6 hours for a tow. I called customer service several times and was put on hold, disconnected and promised service was on its way numerous times that never came. Some of the service people were rude and dismissive, AAA claims that the safety of their customers is their number one priority. That's a lie. I was stuck on a highway at the end of a bridge with high speed traffic that came dangerously close. When I told them that changed nothing. No one called to see how I was, no one called the next day to follow up. On one of my calls to AAA to check on the status of my service call I found out that there was an extra three hours added to my wait. No one called to tell me that. If I hadn't called I wouldn't have known, I finally had to reach out to the towing company myself. I found out that AAA had ignored my repeated instructions as to exactly where my car broke down and instead gave them an address a mile away. If I hadn't called the towing company myself, they never would have come. Meanwhile my cell phone battery was draining and I almost ran out of power. It's disconcerting that this company is still operating. At best they cause a tremendous amount of stress and at worse they put lives in danger.I've been a member for many years, and at one time sang their praises. I insisted that my loved ones all had AAA. Now I'm doing what I can to steer them and anyone who will listen away from this awful company.

consumer-image

adam paul

20 days ago

I am very much pleased by the service

I am very much pleased by the service. I honestly didnt believe how fast AAA got there. GREAT JOB, i will always keep this service.

L

lynne franklin

22 days ago

I cannot get any roadside assistance

I cannot get any roadside assistance. I had trouble using the site after was sent a text from the 800 assistance number. I went into the police station next door, & they could not assist either in showing me how to use the site. All I wanted was help from a person. If you cannot do better than this then I am going to AARP roadside assistance. I am also observing that your reviews stink. Too bad because AAA used to be such a decent service. I suggest you get your act together. Especially for us Seniors who would rather have human contact!

consumer-image

vonda osborn

22 days ago

What a scam

Well apparently if you actually need AAA road side assistance your better off without it. It takes hours for someone to get to you even if you say you are in an unsafe environment. And then after you have used the services that you pay for they blacklist you and cancel your membership because they are no longer making money off you. It's pathetic. Save your money and don't give it to them.

consumer-image

doris jones-breaux

23 days ago

Never showed up to change a tire

On September 3, 2023 I Doris Jones-Breaux called AAA ROadside assistance because I had gone into the store, when I came out I noticed I had a flat on my left backside. I called for services at 3:19pm regarding this requesting service. They texted me a message saying someone would be there around 4:19pm. No one called, no one showed up. Each time I called to check the time it would change, it is now 6:45 PM and no one has called or showed up. This is absolutely ridiculous, and anyone with an ounce of sense knows that from 3:19 pm to 6:45pm waiting to get a flat changed is not fair to me as YOUR CUSTOMER. I had to call my husband who has one (1) leg, a Disabled Veteran and we had to change the tire ourselves. This is unacceptable. I am an Insulin Dependent Diabetic, using the insulin pump. I had to purchase a candy bar from the store so that my blood sugar would not drop any lower. The last lady I spoke to , I'm sure you would know who she is was, Ii was letting her know how upset I was and how sad the service was, she answered me saying um-hum. Is this the way you all train your service reps to talk to people, if so I see why the service is the way it is, just SAD. At 7:19 PM someone named Yasser from United Towing called me, FOR WHAT, my husband and I had done the work that we paid you all for. I was in West Bloomfield about 6 months or so ago, had battery problems. I CALLED A they said it would be 30 minutes, the service man showed up in 10 minutes. What's the difference, I live in Detroit, I sent my money to you from Detroit, but when I needed services in Detroit I have to wait until HELL freezes over and no one still ever showed up. We Detroiters are good enough for you to take our money first hand but we get 3rd handed service. I am sending you your card back because I will not be needing your services anymore. I will be finding me a new road service company that maybe will come when needed. I expect to receive my full refund back because it was just renewed in August. Our reason for purchasing this service was because of our disabilities. My family members that have this service I will be encouraging them to NEVER renew their membership again because the service they will receive is NOTHING if they need service in Detroit. I'm calling the radio station and ask the question of how many people have gone thru this same thing. Don't bother sending renewal papers here for next year, they will be returned to SENDER, NO LONGER NEEDED, SO DONT WASTE YOUR POSTAGE NOR YOUR PAPER. This was a very long and disappointing day for me. I think it was done deliberately because I called back and complained about the length of time it was taking. I want YOU to call me and tell me that you would be satisfied with this type of service. NEVER AGAIN

consumer-image

tonya williams

23 days ago

If I could give AAA a zero I would

If I could give AAA a zero I would! Stranded and put on hold numerous times I finally gave up on using the AAA service I pay for and found a friend to help me instead. Waste of money!!!!!!!!!!

consumer-image

jack heacock

23 days ago

AAA - They've Gone From Heroes to Zeroes

My wife has been a AAA member for years and swears by it. Today she was swearing at it and she swears she'll never renew again. Like others here, she called at 12:26 PM Central because her battery died and it wouldn't jump. She needed it towed. Average temperature was 94 degrees. Luckily, it was in a YMCA parking lot and she could go in there. It is 6:16 PM. She left the keys under her car mat and left the car there and it still hasn't been picked up. We live between Pensacola and Fort Walton Beach, Florida, not in some remote area and there are plenty of tow companies in the vicinity. She called the tow company that the 'Escalation Team' said they had contacted and was told that they were not called until roughly 4:30 and their driver was in a city 90 miles away, right after I picked her up (she insisted on waiting at the Y). Bottom line: forget the 'peace of mind' it affords. You can afford to call a tow company directly. AAA is a waste of money and a waste of your confidence. It used to be doggone good service, now it's just dog crap. Update: At 7:30 PM, my wife called the towing company and was told the vehicle was being loaded at that moment. She was told that she would be notified by AAA and the towing company when it was delivered to the auto shop. At 8:00 PM, after getting no notification, we drove to the auto shop to see if it was delivered. It was delivered but as of 8:46 PM, there has been no notification that it was delivered to the shop. It's unbelievable.

D

dyan mcguire

23 days ago

I had to pay over $100 for a tow

I had to pay over $100 for a tow. Why do I have AAA? I won't for long- total rip off! The tow people they sent were nice but the point is to have free towing available when you need it. My kid would not have had the money and would have been stranded. I thought AAA protected my family. All memberships should include at least 50 miles!

consumer-image

patrick barber

23 days ago

Serious

Serious, a 4 hour estimated wait time in Miami. We are still waiting but another company should be here in 30 mins. That reminds me, my 18 yr old son had car problems on 1-95 at 1:00 in the morning, AAA did not even pick up the phone. After my membership with 2 people i paid $250 to get him home safe. AAA no good!!!

consumer-image

colleen tully

24 days ago

Three hours and still waiting…

Have been sitting here on the side of the road waiting for a tow for 3 hours. I’m 20 minutes from home, and they tell me I must remain with my car. Thank God it’s a fairly safe area and that my phone is charged. Why in the world do I pay for Premier Membership?!?!

consumer-image

turune williams

24 days ago

I called AAA Roadside at 5:12pm on…

I called AAA Roadside at 5:12pm on 9/5/23 and I am still waiting and it is now 9:52pm! I called to get the vehicle towed. Was given an ETA of 6:30p. 6:30p came and gone. Called back to be told that the AAA dispatch personnel was not able to get in touch with the tow truck dispatch so they re-started my request. Waited about an hour and called back and I was informed that they are going to have a supervisor call me and give me an ETA. That call never happened. Called back around 9:00p and was informed that it will be about another hour. I hope that by 11:00pm that I can get this vehicle towed five minutes from where I am currently at and get it to the shop so I can go home and get ready for work the next day. Here I am with the Plus RV gold card and been with them for 22 years to get this type of service. The upper management need to feel what us pheasants (Yes that is what I SAID!) feel like when we got to rob Paul to pay Peter!

consumer-image

steve moates

24 days ago

If you read the reviews you will and…

If you read the reviews you will and should cancel you AAA membership. They have an issue of not being able to get service people because they don’t pay the provider enough to do the job. Last night I was on the side of a interstate for 2 1/2 hours before being told they could not find anyone to help me with my flat tire. Finally got an independent to provide a tow to my home and have been waiting for 5 1/2 hours for AAA tire repair. I bet they don’t show. VERY FALSE SENSE OF SECURITY. They are basically running a scam. I saw one review mention another company. My 49 year old daughter is very disturbed at my experience as she has two teen daughter’s and does not feel she can depend on AAA. I AM TRULY CONFUSED AS TO WHAT HAS HAPPENED TO AAA.

consumer-image

on_ya_skaduly

24 days ago

Called since 9 am and literally wasted…

Called since 9 am and literally wasted my whole work day because they can’t do simple communication

consumer-image

jonathan a

24 days ago

AAA refusing to compensate for their own error

A week and a half ago, I reached out to AAA roadside service for a battery test/recharge/possible purchase on a vehicle that had started. This was something that has happened before, they came and tested the battery, offered to sell me a new one, and install it on site, and it went smoothly. However, this time, it went differently. The technician informed me that he can sell me a battery and install it for $190 after testing it, per usual and this is what I was expecting it to do. He jumped my battery, and read the test. He informed me the battery had a low charge, and that I needed to let it run OR go to a mechanic for it to be charged. He stated something was draining it, and he informed me everything else was fine, and left without giving me a chance to buy a battery. I then took it to a mechanic, and they discovered the battery was dead. Changed the battery, and charged me a total of $335. Considering all I wanted was to pay the $190 for the battery sold by the AAA tech, and his failure to do so, I had hoped I could get reimbursed the difference. Had he sold me the battery as I expected, I wouldn't have been out the extra $145. I sent the reimbursement request with this information, and received a call back from a woman, whose name i will leave off of this review. She explained that they don't do reimbursement for service and that I don't have a AAA battery. Of course not. That's my issue. I should have had a AAA battery. I explained the situation and she reiterated the same thing, and told me that all he could have done is put in a new battery, but I would still have to pay around $190 for it. I explained to her that I am aware of that, and that I WANTED to do that, and reiterated that he left without selling me a battery, and told me the battery was fine and I should go to the mechanic to recharge it, or drive it for an hour. She informed me that his test came back inconclusive, and that he was only able to determine that the battery had a low charge. Due to in inconclusive nature of the test, he was unable to determine what was wrong, and if I even needed a battery. In that case, their technicians recommended going to a mechanic for w further diagnosis. She reiterated that they don't reimburse for service, and that he could have sold me a battery "but you would have to pay for it". Which she reiterated about 5 times during our call. And I reiterated, about 5 times, that I was aware of that, and that I WANTED to purchase the battery from him. I also explained to her that he provided none of the details she just gave me. I reiterated that all he told me is that the battery was drained, it needs a recharge, and that his test shows that everything with the battery is "fine", and he left without giving me a chance to buy the battery, and suggested I just get the drained battery recharged because something drained the battery. I explained that his lack of communication, his incorrect information and and his lack of battery sale cost me $145 extra, when, had he done his job, he would have sold me the battery for $190 then and there. I explained that I had hoped for the difference to be reimbursed since this was on the technician's lack of communication. Considering her constantly informing me that I would have had to pay for the battery regardless, and my constant reiteration that this is what I wanted, but he didn't offer it to me, I got the impression that she was not listening, and thought I wanted a full reimbursement. All I wanted a differential reimbursement for the extra money I had to pay due to the technician not doing his job, not communicating, and not selling me the battery he was supposed to sell me

consumer-image

aline bender

24 days ago

“Roadside Assistance” is misleading

“Roadside Assistance” is misleading! My car got a flat tire. I called to get emergency roadside assistance. A tow truck was confirmed. A few hours later it was cancelled. I called again the next day and was confirmed a tow truck. Once again that called me a few hours later stating the tow truck was cancelled. I was told to coordinate a private towing company to pick up my car and then apply for reimbursement. At this point it was too late for me to get a private tow truck company. It’s now been four days and I still cannot get my car. AAA is stating that I cannot confirm tow services because the towing has not been paid for and not available on the side of the street. The tow yard won’t let me pay until they see a tow truck at their location. Basically because AAA left me hanging to deal with towing my car out of the way of traffic I’m stuck with paying over $700 from private tow companies. They insist that I can submit my receipts for a refund “consideration”. This is the worst paid membership I’ve experienced. You’re literally paying to waste your time and to be subjected to misinformation. They will keep telling you to hire a private tow truck for reimbursement BUT they won’t tell you that the reimbursement is for ONLY one trip. In this situation I would only be reimbursement for the trip to the junk yard and not to the trip to get my car out.

B

brad chamberlain

25 days ago

Customer Service??? Common Sense???

I have had AAA for several years. As far as towing goes they do alright, the rest of it is a joke. They replaced my battery in my 2015 Dodge Journey. I got the one with a three year replacement warranty. If you are familiar with the Dodge Journey you know that you have to remove the right front tire to replace the battery, I know go figure. About 14 months later the battery goes out on me, and also if you are familiar with this wonderful car you also know it will not run with a dead battery, even if you jump it. With that said I decided to remove the battery as the technician last time said he could not do it. I figured that they could just bring me the replacement battery. Once they finally answered the phone I was informed that first off they do not offer battery service to my location. Town of 80,000 people no less. I was also informed that removing the battery voids the warranty. Now living in Arizona I have had to replace countless batteries and many of them were replaced via warranty, this is the first time I was ever told they will not honor the warranty because I removed the battery. They told me it would have been better for them to tow it 50 miles to the shop, wait for two days till they can replace it, and then have me drive 50 miles to go and pick it up again. Happy to report that good customer service and common sense is alive and well in the USA. Needless to say I will be cancelling my AAA membership ASAP. What a joke.

consumer-image

vilma valentin/santana

25 days ago

Tired , disappointed , disgusted. AAA faied to comply and is very Untrustworthy

Same as everyone that has had failed responses from a AAA tow company to transport a vehicle. We have been members for over 20 years.. Have the AAA Plus and have rarely called for service, on this occasion, we are 222 miles awav_ from home. We called at 6:15pm to get tow service and was told an hour wait, Then called again and was texed by AAA another hour wait, this went on til 11pm. Finally waited in our rental til 6:45am to call again, and same runaround. Finally found out the AAA service providers (tow company) continued to refuse service but never called to inform US. We were held hostage for over 12hrs by AAA FLEET ELIOT Maine, We ultimately decided to call an independent tow company. That did not require us to stay on site, So we can finally go home and qet some real sleep. We were able to leave keys and a responsible person available to handle the transport of our vehicle. Tired , disappointed , disgusted. AAA faied to comply and is very Untrustworthy. We went with a reliable fast and lowest cost company . They will help anyone anywhere. Nexus Auto Phone: 224-218-2949 Fax: 224-218-2965

consumer-image

collien mccrory

a month ago

My driver

My driver, Brian with Muellers Automotive, came long before the time expected, was very professional and kind to myself and my wife and got the car there in one safety and in good time. Very much recommend Brian. Thank You.

consumer-image

grant healey

a month ago

6 1/2 hours from time I called til I…

6 1/2 hours from time I called til I made it home. And a friend gave me a ride home. First call I used the automated service ( for fastest response), 39 minutes after it stated a tow was coming for my automobile, the check your status button continued to say "Thank you for letting us service you" .When I called a service representative there was no knowledge of me placing an order. Hours later after being told a second time that it will be another 60 min.( at the 5 1/2 hour mark), I complained that it was 95 degrees and was sweltering in the car , I left the keys under the mat and rode home with a friend (a was getter sick from the heat). When someone gets sick or dies, AAA should be charged with negligence and held accountable for injuries and/ or death. Based on the negative reviews it is evident they are knowingly operating their business in a manor that is causing possible death from exposure.

consumer-image

erick burney

a month ago

Terrible customer service

Terrible customer service, I see a lot of people are saying the same thing. They need to higher better people.

S

shawn

a month ago

AAA NON ROADSIDE ASSISTANCE

Called for roadside assistance at 830p. Nonone showed up . This was for my son who is away in prep school. I shutter to think if he was stranded in a remote area . Called again this morning at 6. Hopefully he will get help this time. This was the 2nd time this has happened. Another time in another state same thing same non response. Had to find my own service . It was reimbursed but how inconvenient when you're supposed to have piece of mind with a serving like this. NOT GOOD

T

tina saucedo

a month ago

Triple AAA has gone to be the worse car…

Triple AAA has gone to be the worse car insurance to have. They have not taken care of my car for nothing. My car was broken into messed up my door handle, key ignition and car alarm, Sent me to Sneiders collision and they put the wrong parts to my car and didn’t fix my alarm. My car is at a dealership for 7 days and have not done anything to fix my car. Had to get. rental twice. Im literally done with Triple AAA. pay full coverage and get the worse service. Even roadside assistance is bad. Triple AAA is one of the worse car insurances to get.

consumer-image

mansher singh

a month ago

Worst service - run away

I got stuck with car needing to be towed. They said it’s gonna be 90 minutes. Then 2 hours. Then 3 hours. Then stopped responding. I ended up getting a private towing at the end of the day. Really not sure how are they still in business.

J

jessica

a month ago

Went to use my AAA for the very first…

Went to use my AAA for the very first time because my car broke down and come to find out they won't tow it any farther than 5 mi $7 a mile after that. What a rip off!!!

consumer-image

jim patterson

a month ago

We waited 5 hours for a 2 mile tow

We waited 5 hours for a 2 mile tow. We have been members of AAA for over 20 years. We have rarely used the service and will not be renewing. We live in Holland Michigan. A radiator hose ruptured so the vehicle could not be driven. We called for a tow at 4:30pm. After 30 minutes we received an automated text informing us that a truck would arrive in 29 minutes. After 45 minutes we called again. The rep said that no tow company had responded to our request. After 10 minutes, she came back on the call and said that another tow company would respond. Long story short, we went through the same thing again. Finally, a 3rd tow company responded. However it was 9:30pm by the time they arrived. This is totally unacceptable. A friend who works for AAA in Utah says that their average response time is under 45 minutes. Tow time average is 63 minutes (whatever that means). .001 of calls exceed 4 hours.

E

elizabeth

a month ago

Frustrated

Why don't they dispatch the correct tow truck with your first request?! Request submitted at 8:30. Estimated time of arrival 9:45. Tow truck calls me at 9:45, ask what's the issue, tells me I need a flat bed, he's not driving a flat bed....now I have to wait for dispatch to send a flat bed. More time wasted. Why can't the proper questions be asked up front to make sure the correct truck is dispatched and people's time is not wasted! It's not asking to much!

consumer-image

sharon earl burridge

a month ago

Steven the gentleman who came out to…

Steven the gentleman who came out to tow my car gets 5 stars. Kind and helpful. It was pouring rain and he offered to wait for my husband to pick me up. The AAA phone text system gets 0 stars. Making phone calls and texts that lead me no where! Wish I could have talked to a person. Will not renew my AAA. Next time I will call a garage! Finally got thru to AAA after one hour of listening to texts, then waited 2 hours for the tow truck.

S

shantea

a month ago

Undependable Roadside Service

My car cut off in the middle of the road and would not start at 9:30pm. I called AAA and received a text to receive assistance by 1:30am. I couldn’t believe I had to stand alone with my car for hours. I ended up calling a local tow company who came to my rescue.

consumer-image

ger mick

a month ago

Refused Flat Tire Service

I was Refused service for a flat tire because no mechanics were available within 40 miles. I was within 15 miles of two cities and several medium sized towns. They told me to find a local garage on my own! Isn’t that why I pay AAA, to supply roadside service? We have been members for at least 20 years and have been very pleased until the past two years. I will be cancelling my subscription. And I thank heaven that I was not stuck on a major highway.

consumer-image

thomas warren

a month ago

AAA bailed me out in a jam.

I have used AAA for several years and I have had them rescue me probably 5 or 10 times. My tow truck driver today got me to the mechanic in a safe and professional manner. He was friendly and even helped me get my car in position at the mechanic. He went out of his way to help me and I am a satisfied customer. This driver ( I guess we aren't supposed to use names or I would ) and others in the past have been a serious help to me when I needed them. Thank you AAA!

consumer-image

david alden

a month ago

Waiting 6 months for my cars license…

Waiting 6 months for my cars license plates- no one seems to know the problem or when it will be resolved- lots of time wasted calling and showing up and waiting for an agent.

consumer-image

c r

a month ago

AAA on currency exchange service

While I like AAA for many reasons, I was quite disappointed with their currency exchange services. They charge $5 for currency exchange however the exchange rates is not to par. Not sure if it's AAA using the method of below par exchange as income or if it's the source they obtain exchange from but I highly recommend going to a bank for currency exchange. It was my mistake for not vetting this service prior to the transaction. The error cost a couple hundred dollars. I'd appreciate hearing other people's experience on this. Thank you.

consumer-image

bob stenson

a month ago

AAA needs new management. Total confusion.

I needed a tow from my house to the repair shop scheduled for Monday morning. I started on the Thursday before. I tried to use the AAA website but found it impossible. So, I called AAA. They provided a "more convenient" link through a text message so I wouldn't have to wait in the queue. That wasted a bit of time--it doesn't work. So, I called again, but the person on the other end said I would have to call on Saturday since they can't schedule more than two days in advance. I called Saturday, and an hour later a tow truck was in my driveway. I explained that the shop didn't want my car over the weekend, so he said is was no problem and they would come Monday morning. On Monday morning, my phone beeped, and AAA had somehow bypassed my phone and gone directly to voicemail. The voice that was hard to understand said Bill's Towing would be out shortly and they would call before coming. I didn't feel comfortable with that, so I called Bill's Towing. The dispatcher said he had no call on record from AAA. I called AAA, and got past the robot to talk to a person who told me Bill's Towing had a ticket to call me. I told her they have no record. She said she would send a message to the AAA dispatcher to make sure someone was coming, and AAA would call me. I called Bill's Towing again, and the Bill's Towing dispatcher had no record of a AAA ticket for my tow. About ten minutes later, Brown's Towing truck came down my driveway. AAA must have Brown's contact information in their database under Bill's Towing record. This may be mainly an IT problem, but I've talked to others, and they say it's best if you can call the towing company directly because AAA is totally messed up.

B

beth murphy

a month ago

False security

Wish I could give negative stars. Paid for the expensive plus membership for myself and my whole family. 4 drivers. Fast forward several months later and We got a flat tire on the side of interstate 75 at 12:30am. They lied and said roadside was coming and every hour that went by they kept lying until finally at 5 am they admitted they didn’t have anyone that could come. Myself and two daughters were stranded along a busy interstate without any help for 5 hours. My last call to them, triple A said “maybe you can call and a state trooper will help you.” THE WORST EXPERIENCE WITH A COMPANY IVE EVER HAD. Do not be fooled to think that you have security and peace of mind by paying for the roadside assistance. No one will come to help you. I will tell everyone I know to stay away. They are good at one thing. Selling a false sense of security when you need it most. Beyond horrible experience

consumer-image

chris jordan

a month ago

Disappointed with Aaa's Lack of…

Disappointed with Aaa's Lack of Dependability I recently had a disappointing experience with Aaa that has left me questioning their reliability as a service provider. My wife encountered a flat tire while I was at work, and she patiently waited for assistance for a staggering two hours. Frustrated with the delay, she eventually took matters into her own hands and decided to fix the flat herself. To add insult to injury, Domar Automotive, the company dispatched by Aaa, only made excuses and failed to provide the timely assistance we expected. Shockingly, my wife noticed a technician from Domar Automotive sitting across the street from her, seemingly doing nothing to help. This lack of action and accountability from the technician and the company is simply unacceptable. As a long-time customer of Aaa, I have always relied on their prompt and efficient service. However, this recent incident has shattered my confidence in their ability to deliver on their promises. When emergencies arise, it is crucial to have a dependable service provider that can be counted on to provide timely assistance. Unfortunately, Aaa failed to meet this expectation. Considering the disappointing experience and the lack of reliability demonstrated by Aaa and their chosen partner, Domar Automotive, I have made the decision not to renew my service with Aaa. It is disheartening to see a company that was once dependable and trustworthy fall short in such a significant way. I hope that Aaa takes this feedback seriously and works towards improving their service quality and reliability. Customers should be able to depend on them during times of need, and it is essential for Aaa to regain the trust of their customers.

C

charles hamilton

a month ago

AAA inspection or else your car will sit.

Well here we go again I called AAA for a tow for a car they towed before about a month and half ago that had a 2022 state inspection sticker on it so this time the come to tow car and driver of tow truck for Angelo's towing starts talking to girl in shop after him and her finish talking he goes to car looks at state inspection sticker and said i cant tow this car because it is not inspected , Now this is same car same condition not inspected that they towed a month and a half ago to this location but wouldn't tow it away from this place you BMW DEALER . So I had to pay $120 to get it towed .talked to AAA rep while I'm sitting if front of repair shop not BMW dealer and rep on phone refuses to tow car as well now. For one I believe a rule is a rule but you broke the rules when you towed it the first time. So why not correct your mistake by towing it to dealer. Now next when you call AAA they never ask (is the car inspected) . This is how take your money but dont do thier job oh yea I have plus membership what joke . So what's the difference in a car without expired sticker and a car that been in a wreck and not drivable. So how do you get a car to the shop if it needs fixed not inspected and you have AAA that you spent over $100

m

muthu

a month ago

I have been AAA customer service from…

I have been AAA customer service from 2015 in Charlotte, North Carolina. Towing service is extremely worst . We raised Towing request. It is changed from 6:00 pm to 12 am . I have been with 6 years old kid. I called them but no one is ready to listen. Funny thing is that I called the roadside assistance phone no on top of North Carolina AAA card, they said it is Florid, then transferred to Michigan , then they transferred to Minnesota and all usa states.if people are not ready to work, why you are hiring them. Very very worst service is going on . Issues with top level management which is not monitoring them

A

allen andrews

a month ago

Great pricing/ horrific drive app

Let’s start by saying their rates are the best I’ve had in 24 years. Customer service local guy is good. Now let’s talk about the aaa drive app you have to use for the discount. After 5 minutes of driving if you don’t stop and rest your score starts to drop. If you get a call in but don’t answer it you get lower score. If you use gps you get lower score. If you slam on breaks to avoid totaling your car because a deer jumps in front of your car your score drops. If you mildly accelerate to 15 mph to start merging with traffic doing 25 you get dinged for heavy acceleration. When you talk to customer service about these things they say it doesn’t matter as long as you get the trips and miles in which is bull because my local rep says I have to stay above 74 to keep discounts. I never speed, every thing I do is an hour drive because I live in a village in the middle of nowhere, and for gods sake, people have to drive at night so stop dinging me for that too. Some people work nights you know. I’m over the app and you have to use it the whole time you have insurance with them or no discount. Shouldn’t my driving record show I’m a good driver?

consumer-image

gwen alexander

a month ago

If I could rate them a negative number…

If I could rate them a negative number I would I have been waiting 14 hours for a tow and then after the 20th phone call to AAA they tell me the company they dispatched us to doesn't tow an RV. I asked them how it takes 14 hours to finally figure that out. We are 2 woman alone waiting over night what absolutely horrible customer service and a horrible company. I would never recommend a place with such horrendous quality to anyone. Shame on you AAA, I'm still waiting for your assistance what a joke.

T

t. t.

a month ago

I’ve been a AAA member for over 10…

I’ve been a AAA member for over 10 years and used the service many times. However, recently (can’t recall the dates this month)I used the tow service in Orange County, Fl and was highly disappointed twice. The first afternoon I called for a two service and waited over 3 hours before cancelling the tow and figuring it Was an anomaly and I’d try again in a few days before work. Several days later, I called AAA again for my Orange County, Fl tow prior to 7am. Again, I had to wait hours before getting the tow. I believe it was almost 10am before the tow company arrived. The driver was amazing. But I’m truly looking for another tow membership for me and my family. The wait definitely isn’t comparable to the price I pay

A

adinah johnson

a month ago

I have been with AAA for 20 years

I have been with AAA for 20 years and the service is progressively worse. My son waited on a tow truck literally 2 days in the hot Florida sun in the hottest summer ever. He is still waiting and they have no answers. I wouldn't recommend AAA to anyone at this point. This is unacceptable and ridiculous.

d

dart

a month ago

I have been a member of AAA roadside…

I have been a member of AAA roadside for over 40 years & have not had to use them for over 20. Yesterday, I was at a different town than mine & my 8 month old tire was flat on the road. No biggy; I opened the trunk & realized I had a spare tire but no jack. Also no biggy in my mind; call AAA. Upon making the call, the Ai voice knew who I was (nice). A text was sent. When I viewed the text there was a marker pointing to the GPS location which supposedly I was at. It was not the correct address. I dragged the marker to the correct location & it would swing back to the wrong address. No way to type in the right address. No way to speak with a live person like before. Kept calling & same issue with GPS. I was at a hospital parking lot with my 96 year old mother. The temperature outside read as 97 dgrees. Finally I clicked on wrong address on text to go to the wrong address... did this 15 minutes later... and again 15 minutes later. After close to an hour, stalled at a blistering hot parking lot, a call came in from a repair person wanting to know where I was at. Apparently 2 vehicles had attempted to get to where I was at & were going to the wrong address as I was aware. How can this be possible not to be able to speak to a live agent in case an Ai system fails to perform correctly ? I would have gladly paid the amount of repair the company would have charged me without AAA. This will be the last year I give AAA $64 - bye bye

consumer-image

elizabeth hjeltness

a month ago

Chris R. to the rescue! Saugerties, NY

I absolutely loved Cris R. who helped me get into my locked vehicle. He was calm, pleasant and knew his stuff, for sure. He was very patient with my anxiety. I wish I had given him a tip but I had no money on me. He's golden and a excellent man.

J

jude g

a month ago

Shabby service, NEVERMORE!!!

There was no 0 star option. Here's what I sent to the CEO (he would probably like to hear from you too ceoemail is an excellent resource). My car stalled out and I called AAA at 1:57 p.m. August 21. I received a text with a time that the truck would arrive, 2:33 p.m. When it didn’t arrive, I called back and was told 2:48. A follow up call for an update netted “we can’t tell you when to expect the truck”. Called again when it didn’t arrive as promised and was told it was on a police call and the wait would now be an hour. 3:48, still no towing truck. Follow up again and was told it would be another hour. Around 4:30 I called and was told that someone would be there in 10 to 15 minutes. Called back 20 minutes later and was told the service was on a police call and would not be there for an hour. BACK TO THE BEGINNING!!!! Finally decided to take a chance and try to make it back to Hyundai on Perryville. With my spouse following in case something happened. The problem was unreliability, the car would stall out and not start for a long time. Luckily we made it to the repair place. AND decided to treat ourselves to dinner after the ordeal. At a restaurant at 6 p.m., four hours after the initial call to AAA the towing company finally called, they couldn’t find the care. I told them we left. I explained the chronology; the dispatcher she was apologetic. They DID NOT RECEIVE THE INFORMATION UNTIL 3:40 P.M. !!!!!!! Almost two hours after my initial call. The towing company was a new AAA provider. Recent experience brought to light that AAAs new system has huge problems with timely distribution of information. It turns out the longest we might have had to wait was 2 hours. I see several problems with your shoddy service as a consumer or victim of it. 1. The dishonesty of the customer service people re: their promising when the people would be there after presumably calling the service. Checked with the towing company to verify the source of the problem. Learned the towing company not received any calls for updates from AAA...I can only surmise the hold time was them just pretending to get information. 2. Rather than having a queue that is all inclusive the next customer in line gets the next available service provider, I was stuck with a provider who was supposedly on a police call and delayed for an hour. I was told if I wanted to “start the process over the wait will be longer because you’ll be at the back of the line”. 3. The last suggestion was that I leave the keys with the car “most people put them under the front floor mat” and get a ride home. Since my car started at times, I asked if AAA took responsibility if it was stolen. I was told AAA had no responsibility until it was in the hands of their service. Received a response this morning. I have a case number and am in a queue. LOL

R

rich

a month ago

Extremely Dangerous Driver for AAA!!

On July 21, 2023 around 2pm I was travelling north down New State Road in Manchester, CT when a driver of a AAA flatbed pulled out of Hilliard Street, I saw him look to the right and looked to the left, saw my vehicle too close for him to pull out and he did so anyway. I hit the brakes and had to make a pretty abrupt stop. I beeped my horn as I started braking and the driver flipped me the middle finger while laughing. This at an intersection where many accidents happen (contact the Manchester CT police dept to find that information), one a year and a half ago where a 15 year old girl was killed in an auto accident. And their driver takes such irresponsible, arroagent risks and has zero respect for the general public. After I started up again, I turned around, caught up with their AAA flatbed vehicle and got a photo of it and the GMC truck they were towing. The vehicle plate #BA-85410. Their driver had zero regard for other human life, if that road was wet, if a driver was behind me had hit me, my car would have ended up in the back driver's side wheel of the flatbed. It was that close!! In following up I was told that any disiplinary action is propriatary and not something that is divulged to the public. I did not ask nor would I want any personal information about the driver, as I'd not want him or anyone knowing mine. The fact is that the public and a person particularly who was nearly involved in an accident with their vehicle should have a right to know what disciplinary action is being taken to ensure this will never happen again. If he's fired or given a written warning, furloughed for a week as a disciplinary action regardless of their policies should be given to the person involved. It's shocking their policy is zero transparency when their driver driving their vehicle with the logo emblazened on the side of the truck and was an absolute danger on the road!! This is a company who is supposed to be built on "road safety"!! They care nothing about the public or safety, so long as they provide lip service and nothing as information goes about their disciplinary actions are concerned. Their "customer service" and management care nothing about this incident, if they did they would put the public's mind at ease and let people know that they're serious about this very frightening incident!!

consumer-image

george wynn

a month ago

FRIST OF ALL THERE ARE NO # LOW ENOUGH TO RATE AAA…

FRIST OF ALL THERE ARE NO # LOW ENOUGH TO RATE AAA

L

lanie

a month ago

Very poor customer service!

Do not recommend! Very poor customer service.

consumer-image

earl kelly

a month ago

It will not allow for a no star I have…

It will not allow for a no star I have been a member just a short time and thought AAA was supposed to be the best there is but now that i have had to call for service 08/20/2023 I called to get a jump start. The put me in a que and forgot i was even there I called customer service and they said they said they would have dispatch to call 2:20 AM 08/21/23 I am still waiting on call and service without contact from anyone i thought that they would come on and service me and get me on the road. I think I will be looking else where for roadside assistance as AAA does not do what they say Horrible service all the way around

consumer-image

jackie leonard

a month ago

CANCELING MY MEMBERSHIP!!! HORRIBLE EXPERIENCE WITH AAA

I would not have given even one star, but was forced to choose a star so I could give a review. Fact is, I have had AAA for 5 years as a GOLD member and have never had to use it until today. We live in coastal North Carolina. We locked our keys in the car. After putting in our request for roadside assistance, then one hour later we got a call saying that they did not have anyone on the East Coast to unlock a car door! Shame on AAA! Seriously!!!! I will NOT renew my membership and pay money just to be told there is no one on the East Coast this evening that can unlock a car door. They sure don’t mind taking money from those of us who live on the East Coast! Absolutely ridiculous. Bad customer service on the phone also.

B

ben

a month ago

I've been an AAA member since 1995

I've been an AAA member since 1995. Had a flat. Called for roadside assistance. They assigned someone and they cancelled. Called again. Promises, promises but no assistance. Over and over. They FINALLY CALLED BACK 15 HOURS LATER. Recommend strongly members consider cancelling.

consumer-image

lisa mike

a month ago

Wait time is embarrassing

Wait time is embarrassing. Get it together. We called at 10:34 pm and we were broke down you said you can’t have someone there till 8:30 am.. again we called at 2 pm you said you’ll have someone there by 4:50… we waited.. 4:45 comes they say it’ll be a their 309 minutes… so by 9 they might come! Unbelievable and ridiculous!

consumer-image

chlora mite

a month ago

How are they still in business?

Over 2000 reviews and a WHOPPING 85 percent are all 1 star reviews and I am going to add to it. Their TrustPilot page is so EMBARASSING they don't even want to claim it. LOL They may have been a decent service like 10+ years ago. As these years go by, they become more and more useless every year. They've left my mother for hours in sweltering hot weather. That's basically the service they give you. They make you play the waiting game. No matter where you're stranded or the weather conditions. WE pay THEM to make us wait, you keep calling they say "another hour" wait and hour call again, they say the same thing. Every time we're waiting for them, we wind up getting help from a random stranger. They have been NO HELP. We are wasting our money and we haven't seen a single AAA worker assist us since we signed up. I am cancelling ASAP and will take the AAA to the BBB.

M

mary

a month ago

Paid $120 and they never towed my car

I upgraded my membership so I could be towed more than 5 miles. On the phone triple a told me that they would temporarily park it in their parking lot, and deliver it to where it needs to be once the membership officially upgrades (already paid the $125). Triple A towed my car to their parking lot instead of my destination- now they refuse to tow my car since it’s in their parking lot, where their attendant parked my car. When my membership officially kicked in, I ordered a tow. Triple A lied to me. They previously said they would tow it when the membership kicks in- they didn’t tell me that they could not tow the car from their own parking lot. Despite the employees lying time and time again to my face, they still will not tow my car as promised. The company has a bad ethics problem. Update : 8/19/2023 they towed my car to a tow yard without notifying me, and they don’t know which tow yard it was towed to.

A

asim zarroug

a month ago

AAA rip off

My membership went up from £10 per month to £18 and that continued for over a year. Customer service said,I agreed initially,that membership will go up as my offer was introductory. The ripping off however,is that automatic power AAA have to put their had in my pocket and take extra every month as it suits them and conflict with my budget by making me poorer for longer and upset me. AAA thrives on the fact that, so many silly people like myself for so many reasons do not look out for small changed on their account like this. Let us make motorists aware to watch your pocket against AAA direct debit Let us stop their “automatic right” and “you initially agreed”. Let us campaign for this to be stopped. I prefer to replace this by stopping my membership after the contract runs out ,rather than taking my money without my will. It is up to me to carry on with an increase or not. Let us stop the automatic right to increase direct debit without a real personal “yes”.

M

mark koontz

a month ago

Pure scammers and incompetent

I would give them a 0 if able. Such incompetence it’s overwhelming. Canceled both policies months ago and told them to take me off all their mailing lists and policies and still I receive insurance bills and promotions. Then I have to keep calling to tell them to stop and have talked to supervisor that can’t follow through with the issues. I have had instances at halo the price. Hate to see it someone had a claim wouldn’t get taken care of. Don’t use AAA incompetent is their moto.

consumer-image

connor jenkinson

a month ago

Great and fast service

Was locked out of my car and needed to have someone open it for me. I called and a very nice man named Sam was over quickly to open it for me.

consumer-image

bennett smith

a month ago

Trying to get my car towed simple thing…

Trying to get my car towed simple thing added family member so she can do it been calling all night still waiting they come and don’t tow I’m handicapped and they expect me to be out there waiting seriously

consumer-image

christine cloutier

a month ago

AAA Maine

If you are in Maine, you can’t get service to jump your car between 10 PM and 7 AM. There is now 24 hours AAA service in Maine.

K

kim mc

a month ago

I waited 6 hours today for a tow…

I waited 6 hours today for a tow request because my car broke down. Every time I called the person said your on the list for service you should be getting a call soon! What a joke! I called a local towing company that came out with in 2 hours. I’ve been a AAA member for 13 years! This has been the worst experience! Very upsetting! Where is my membership fees going?

N

nia d

a month ago

Today I had to call AAA because my… Battery -James saved the day!!

Today I had to call AAA because my battery was dead. I called AAA and they sent the most patient, professional and simply wonderful technician -- James. James tested and confirmed my battery was indeed dead, told how much the battery would cost and also the labor as my vehicle a 2013 Ford Escape has the battery setting in the back and requires a hood and windshield wipers removed to be replaced. James is the best of the best for technicians!!! Truly an asset to AAA Ocala!!

A

aaron easter

a month ago

Been on side of road since 745 am it's…

Been on side of road since 745 am it's now 1155. Called in for a tow told them that they will need a wheel dolly/lift due to fact my ball joint popped and the cv axle popped out with the separation. So they finally send a tow truck at 1045 but he didn't have a wheel dolly he wanted to take my wheel off and drag it which would cause more damage to my car TOTALLY UNACCEPTABLE. Like come on AAA service this is unacceptable think I'm going to cancel this family plan

1

2

3

...

20