Trustpilot reviews

See what some costumers are saying about PNC Bank

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88%

robbie atwell

8 days ago

Reagan Hobbes superteller

I went to the Destin fl branch of PNC,I normally do the drive-thru,but there was a line(4 cars-on lane open)so I opted to go inside.Enter the lobby and there were a few people ahead of me,I was fourth in line.Clearly he was the only teller on.Talk about multitasking, he was what we in the service industry call in the "weeds"The only other employees is saw were in their offices with customers.Reagan acknowledged all of us,apologized and thanked us for our patience.He was truly grace under fire,the drive thru had a temperamental guy who clearly had an attitude, Reagan took it in his stride.He handled it like a pro.i was waiting for a "hidden camera prank show to be involved. This man was so professional and I never leave reviews,but I had togive it up to him.Reagan Hobbes is his name,and a truly great employee,and was so courteous through it all.Felt I must comment.He is to be applauded.Great job.

weavre molina

2 days ago

Cost me $$ unnecessarily

I've liked this bank for quite a few years, but this spring, they've failed at perhaps their most basic function, and I'm looking for a new one. Our property taxes have to be paid with a paper check. I don't use those often, but PNC started charging - a couple dollars per check! - to print them, so instead I ordered an inexpensive box from Bradford - you know, just like we did for decades before everything was online. I made sure I had ample funds in my account and gave my check to the tax collector. PNC rejected it as "suspicious." I called them, and they looked at it, confirmed everything was filled out correctly, the numbers were correct, everything. What could possibly be suspicious about my paying property taxes on the address printed on my check, which is also my address of record with the bank? The fact that it's a check, and not one they sold me. I wanted an assurance that they'd honor my next check when I sent another one to the tax collector, and I asked them to cover the $30 fee I incurred because of it. I didn't ask for anything else. They promised to call me back, but never did. It's been weeks now, the deadline is approaching, and I can't reach anyone at my supposedly reputable bank to confirm they'll do something as simple as honor a valid check drawn on my account. I'm out a *lot* of time going back and forth with the tax collector, an extra $30 fine plus gas, and a lot of frustration and embarrassment. The tax collector says I'm far from the only one this has happened to. And PNC clearly doesn't care a bit.

leanna klein

3 days ago

Is there is a way to put zero star…

If there is a way to put zero star I would put that right now. PNC bank appears to not prioritize the satisfaction of its customers as it failed to address my concerns despite repeated attempts. I had opened a high-yield savings account with them and completed the required procedures. However, when I tried to set up a beneficiary, the process became cumbersome and unproductive. Despite reaching out to customer service, I was informed that the only solution was to visit a bank branch. Unfortunately, this branch was located a considerable distance from my home, which was an undue burden. I didn't want to endure more stress than necessary and thus decided to switch to AsllC instead. Since then, I have experienced less stress and have been able to successfully manage my finances.

jill york

5 days ago

PNC Got Cheap Toward Customers.…

PNC use to offer top customers free safe deposit boxes. Now, someone in corporate PNC decided they don't value top customers and took this one service away. PNC is Cheap.

louise

5 days ago

Their website stinks and so does their…

Their website stinks and so does their customer service. Messages left for customer service, never a call back, and it's been months!

lynda

6 days ago

Pnc bank sucks!!!

I was given a check written on a pnc bank account. So I went to that bank to cash it. I don't have a account there, so I put my drivers license and the check into the drive thru capsule and pushed the send button. The teller told me I needed to give an additional form of id like a passport (which I don't have) or a household bill with my name on it. She said they require two forms of id and would also charge me a fee for cashing the check. I told her to send everything back and I would go to my bank to cash it. Pnc bank sucks!!! 😡🤬

yelena krolevets

8 days ago

PNC bank closed my accounts without any…

PNC bank closed my accounts without any reason and explanations

chsdi

8 days ago

PNC bait-and-switch offer

We followed up on an offer to open a business Treasury Checking Acct, because if we maintained a $30,000 balance for 3 bank cycles we would get the $500 reward they were offering. 1. It took OVER THREE HOURS to open the account, with 2 new bank reps and the manager trying to get it done. 2. When we thought were were at the finish line, we were surprised by a requirement to accept a debit card. We did not want a debit card. We were told without accepting the debit card-- and using it a minimum number of times on qualifying purchases over the next 3 months-- we would not receive the $500 reward. SO-- we took the debit card. 3. We were told paper statements would cost us money, so we opted for online only banking. One month later, a mysterious $3.00 charge appeared in our online statement. I called the bank rep to ask what this unexpected fee was, and she said that was the fee that went with that type of account. I asked her to show me where, in any of the website material, that was stated. She couldn't. When I pushed, she said she would have it removed. It wasn't removed. Now suspicious, I challenged the mandatory debit card and asked where THAT requirement was listed. She took a day or so and then got back to me saying there had been a "miscommunication." (? We have NEVER had, and said quite clearly we did not WANT a debit card, and there was a miscommunication?) I asked her to cancel the card, which she did. Next, she notified me that using the debit card had reduced our balance below the required $35,000 we had deposited... What? We had deposited more than the required thirty, and I pointed out the required minimum was $30,000, not $35,000. She said she would check on it-- then emailed me the amount was $35,000. I asked for her to direct me to the place in the PNC website that said it was 35, not 30. She stopped responding to my emails. I finally called the PNC customer support line to get this resolved. This representative said the mystery $3.00 fee was for paper statements. I pointed out we had never received a single paper statement. She immediately reversed the charge. (Why wasn't that done when the original rep said she would??) She also confirmed, multiple times and with other PNC people, that the minimum for this reward was, in fact, the $30,000--not $35,000. Won't know for sure for another 3 or 4 months whether--after all this--we actually get the "reward" for enduring this crappy experience. PNC withholds the reward for another 90 days after you qualified. PNC will have used our money for 8 months and between the time opening the account and the emails and calls made to correct all of the mistakes, will have sucked down over 4 hours of time. Would not have become a PNC customer had I known--not worth the $500 we MIGHT get....

peter

8 days ago

Me hubiera gustado !

Nunca me había encontrado con esta empresa, no perdí el tiempo y tuve que intervenir de quic kassetre covery o rG para obtener un reembolso.

joelisse

8 days ago

Pnc on S elmora ave bank in elizabeth…

Pnc on S elmora ave bank in elizabeth nj is the worst service ever they have one person working in here, they are so slow smh horrible service definitely never coming back here again… they should be closed down

craigo

8 days ago

Bankrate rating 5.0. My rating 1.0

Due to Bankrate.com rating, I eagerly opened an online high yield savings account with PNC. Went through the whole process entering all my personal info. Then I logged on to designate my beneficiary, since it didn't ask during the setup. Unlike other online banks, which have a page dedicated to doing this, there was nothing available on the PNC site. So, I called customer service and was informed that I had to visit a bank branch to file paperwork to assign a beneficiary. THE ONLY BRANCH is 1.5 hrs away!!! Ridiculous! No more opening online accounts before learning the POD or TOD issues! They should have a disclaimer, or improve their website to allow for such standard documentation.

shabbir shaikh

9 days ago

This bank sucks

This bank sucks. Depositing any checks or cash takes long time because they don’t have tellers. I waited for 45 minutes. I don’t know why anyone would want to do business with this company.

carl povy

12 days ago

this bank gave a credit card of $5000…

this bank gave a credit card of $5000 ,they lowered me $3000 of my credit line,because I forgot to pay a monthly payment for one day ,that is not acceptable and ridiculous for a client of severals years ,I never paid late ,After this problem my credit bureau dropped 26 points. BE VERY CAREFUL WITH THIS BANK

jason

13 days ago

Horrible, incompetent

Horrible. They took over my mortgage and then failed to pay my escrow to my homeowners insurance and didn't contact me about any issues with it. My insurance then lapsed due to non payment and then they had the nerve to charge me insurance for the week that it had lapsed due to THEIR non payment. PNC bank can collectively jump off the tallest building they own.

tom altman

13 days ago

Unhelpful and unapologetic about the…

Unhelpful and unapologetic about the mistakes they have made. Mistakes that have cost me and could cost you money. Don't bank here, don't get a mortgage here, and do not get their credit card. The reviews speak volumes.

sop testov

13 days ago

High Yield Savings application could…

High Yield Savings application could not be approved. w tf? When I called several times they declined to answer, why? Never got regular mail with explanation. They are rude and incompetent.

fred ambrose

15 days ago

don't bank with them

I logged into my account while on vacation in the Bahamas, but it was immediately suspended. With the help of PlanOff, I was able to make enough money to see me through my holiday. I've returned home, and despite submitting a number of paperwork, my account has yet to be opened. My bank account is quite buoyant.

robert dibenedetto

15 days ago

Trash

PNC is a heaping pile of trash, what pathetic excuse for a bank. A few months ago I got a check form selling property I wished to deposit and went to my local branch, they were changing the ATM over to PNC from BBVA so I couldn't use that, the check was too large for my mobile deposit limit, so my option becomes going inside. I asked to deposit the check and they were not capable of doing it, something with the merger, he said to use the ATM. I pointed to the fact that it wasn't able to be used. I asked what we can do, given that I took time from work and my day to do this and didn't want to sit on a 50k check. Nothing, they hve no plan in place at all, even opening another account wasn't an option. He told me I could try another ATM, which I did, but that ATM did not take checks. I followed up with customer service stating how unacceptable this is. You're a bank PNC, I should be able to deposit a check without taking literal hours from my day. They gave me the address of an ATM that accepts checks, I went and guess what the ATM was not equipped to do? That's right, accept checks, I called customer service back and they could offer me an apology, nothing of substance. I opened an account with Chase and deposited there. Fast forward to yesterday, I needed to withdraw $800. My debit card was expired and I had not received a new one, so I used my wife's, but the transaction was declined, so I called in and they said it wasn't activated (lies, she withdrew a few days before) and they had me try again, failure. So now I got transferred and he said he'd need my wife, I said I'd conference her in, but no, she has to call directly, even though they'll ask security questions. He wouldn't explain why, just that it's "policy". Now I decide that it's time to just go ahead and get a card printed, so I go to a bank that does that, but I call first and ask "is there any reason wouldn't be able to print a card today?". He said no unless the machine acts up, so I make my way there. I walk in, and I'm obviously annoyed, given that so far I have had two interactions in six months with this garbage institution, to deposit a check and withdraw $800 - I was able to accomplish neither and had spent 4 to 5 hours on both. That's just plain absurdity. When I say I need a debit card printed, she asked for two forms of ID. I was not told I needed two forms when I called. So I scrambled for an insurance card, which I did not have, then she asked about the app, which I logged into, but that wasn't enough, then she asked for a credit card and said, "see, that's all" (naturally I was pissed. Credit cards aren't ID, but sure, take it if this will work). She also asked about my other experience and I told her it was during the merger, "in a dismissive tone she says that was a while ago". Okay? So did that not happen then? But later she tells me I need an attitude adjustment, but maybe the people in your building can actually properly communicate when a question is asked instead of taking the lazy way out. Then she started getting confused because I opened the account in my old home state and asked if I had my old ID. Why? Why would I carry around my old license? Is the PNC staff trained to ask incredibly stupid questions? When you have a customer in front of you that's been treated like trash by your institution for hours, don't ask stupid questions. I told her I needed $800, she eventually got me the card and I went to the drive thru ATM, guess what didn't work? Withdrawing the money. So I needed to call customer service and ask why. Now this guy sent me a pin to my phone to verify the information. Four times he asked me to repeat it and kept repeating it wrong. He finally, finally was able to comprehend the six digits, hey thanks for listening pal. He then tells me I have a $500 withdrawal limit. $500? What is this a bank for ants? I asked to increase it, citing it's my money, if I want it, I should get it, he said the max he could do is $750. So I'd need to know why the lazy worker inside decided not to tell me getting $800 would be impossible. So I walk right back to her and I'm pissed off, as I should be, because the incompetence of this bank is astounding and tell her I need to withdraw $800. She says she's working on another transaction and sends me away and some other worker, assuming manager comes (she was likely messaged on Slack, Teams, or whatever they use) because I was irate. She asked if I was trying to with draw money. "for three hours now, yeah" I basically told her PNC sucked. Did she help? Nah, just stood there. So I called my friend and asked if he can withdraw $800 from the bank. He said, "of course". So I sent him $800 and got him to do it at his bank. That's how I had to get my money from PNC. That's how I had to deposit a check.

deborah lyon

15 days ago

Stealing my mother’s money

Attempting to settle my deceased mother’s finances, I went to Florida Statutes for small estates, filled out and got notarized the correct affidavit and was told it was not sufficient — but they wouldn’t tell me what was lacking and said I should contact my lawyer. For a $600 balance I am not willing to pay a lawyer $270/hr. Meanwhile they are charging a hefty “service charge” (seriously?) each month. By the time I extract my mother’s money from their jaws there will be nothing left to distribute to her heirs.

moses consulting

13 days ago

My daughter attends N.C State…

My daughter attends N.C State University. Since we are from out of state we opened an account in August of 2022 with PNC bank, in Ashville. We kept a small amount of money in there, ($100-500), for minor expenses. On May 3rd 2023 my daughter went out with friends and left a sportsbar with her friends. She got back to campus and realized she left her phone at the establishment. Nervous she rushed back and was able to retireve it, (an hour or so later). I would periodically check her account to make sure she had some money in there. On or about May 4th (Maybe the 5th) I noticed a check was deposited into the account in the amount of $3600.00. I immediately called my daughter to ascertain where the funds came from. She said, "what are you talking about?" After the conversation and realizing none of us depostied money in the account I notified PNC bank. They said the check was on hold, and I told them none of us knew where the check came from, or what it was about. It was deposited mobily. As it turned out, it was a fraudulent check, and of course the transaction did not go through. Often times criminals will do this and then try to get the money out in cash. As a 27 year retired Law Enforcement Officer and current Private Investigator, I knew this. At the time there was $102.00 in the account prior to the fraudulent transaction. On Thursday May 18, 2023. While driving through N. Carolina my daughter and I went to the branch bank to see what was going on with the situation. We spoke to "Megan" and she understood what had happened. They closed the account and said they would mail us the money ($102.00) that was in the account prior to the check being deposited. We understood that but wanted to open another account with new credentials etc. She called her manager "Amanda" and explained the situation. Bottom line they refused to do business and shut down any request for a new account. THIS WAS WRONG! We had nothing to do with this fake check. My daughter had no knowledge of it, none of us did. I got a copy of the check and did some of my own work. I found the address and name on the check were in fact bogus. PNC policy makers need to look at fraud cases on a case by case basis, but apparently their policy "makers" aren't intrested in that. PNC bank originated in Pittsburgh, Pa, (I grew up there). This is where my next office is going in.. I won't be doing any business with them. We opened another account in a reputable Nationwide bank. I wish I had read the reviews about PNC bank PRIOR to doing business with them. I WOULD HAVE NEVER OPENED AN ACCOUNT FOR MY DAUGHTER THERE! Got this response: Your concern was escalated to my office, Executive Client Relations, on 05/23/2023 Your experience matters to me and I would like to discuss your experience and how I can help. Please call me directly at 269-544-4049 or reply to this e-mail with the best date, time and number fo me to call you. My office hours are Monday-Friday, 8:00a.m. – 5:00 p.m. ET. I look forward to talking to you soon. Thank you, Jessie K Maul Assistant Vice President Executive Client Relations PNC Bank Well I called left a message and said call me any time...I left my number...but....no call back.

chw

16 days ago

AWFUL

AWFUL! My mom has them and everytime we log in, it says it doesn't recognize her. We call, change password, etc and it works once and then can't log in. It is AWFUL!!!!!!!!!!!!!!!

angel morring

17 days ago

PNC is trash

PNC is trash because they send me a letter stating they were closing my account. I tried to cash app someone got declined. I was able to get gas today thank god but I call and ask why the operator was rude and told me we dont have to tell you why we are just closing your account. I go to a branch they tell me that is crazy because its nothing wrong with the account, I call the customer service again they tell me the same which is they have it in their agreement where they can “End the relationship” like that sounds crazy to me and I dont think its right now I have bills to pay as well as things to pay for out of my account now I have to go get my money from there and shop around for another bank. I have always thought highly of this bank but man was I wrong.

julie tucker

18 days ago

I tried to set up a high interest…

I tried to set up a high interest savings account online. They emailed me to say I was declined due to security reasons whatever that meant. I called and spoke to a rep who went over all my information and could not find anything wrong. She told me to try again which I did and it said the same thing. I will be finding another bank to do business with

robert cefus

19 days ago

Now the Worst BankThis bank can improve by going back to…

This bank can improve by going back to being a bank!!! Scrapping tellers and drive through and the poorest savings and CD rates out there. Now they charge for new checks even with my very large balances in both checking and money market savings (which is a joke on their interest pay out) Will be looking to leave them soon.

robert

19 days ago

After opening an account my experience…

After opening an account my experience has been terrible. After 30 days I had to call and request, again, checks for my CHECKING account. If I had a good alternative I would move my business. Avoid them if possible.

amy

20 days ago

No staff/long wait

10 minutes waiting in drive thru, 3 lanes going. when Its my turn, the lady comes on and says it will be a few minites because there are people in the lobby. wait 8 minutes, comes back on ansd says we are getting to yours. Then another lady comes on and asks what i want to do. Does not make sense. If you are working drive thru, you dont work the lobby as well. Its always like that you wait 15 minutes to get up to the machine then wait another10min if not longer This is at tillmans corner.

customer

21 days ago

PNC you have ----negativily changed in 23 yrs

PNC I opened an account with your bank 23 yrs ago. Everything was outstanding. Over the yrs today would be - 10 Yes NEGATIVE 10 on a scale rating. You love to charge service charge especially during the pandemic of 2020-2021. You know when your love one of 20 yrs gets Stage 4 brain cancer & your account customer let's you know it was a pandemic which in order to care for my love one I lost my job. So of course no money was being deposited into the account once unemployment only paid for a few months. I had to wait until their office became unswamped,employed,& open in order to clear up that matter of pay. I want you to know I gave you amazing reviews over the past 23 yrs. Recommended your bank to countless people.As for next month I WILL be banking with a bank that doesn't charge monthly service fees. When I spoke with them & had a friendly,caring, experience with their employees of staff & teller's well they will be getting amazing reviews like I use to give your bank. I know the economy with money is difficult now days but when you are having issues with other agencies denying your bank customer pay so they can pay bills & have money YOUR bank. Yrs ago it seemed your bank cared NOT in the past few yrs of 2020 on. Money order's through your bank as a customer with an account.Out rageous price for your customer's & even your long time loyal customers. When you go in & ask for coin rolls I am asked if I have an account with your bank. Everytime I conduct any kind of business with a bank I have my bank card along with my photo ID My driver's license. By the way I will NO LONGER recommend your bank to anyone. I hope you take my review along with everyone else's into consideration of making your bank amazing like in the beginning of when I opened my account & conducted business. I will NOT be returning. I stand true to the bank with numbers my family member used & they too have went down hill also. Someone close to me banked with a bank & they too had issues with their bank degrading. Guess I know why people are choosing to bank with CHIME & other ways in today's world. GOODBYE.... I KNOW THE TRUTH HURTS WHEN CALLED OUT IN REVIEWS.THATB IS SUPPOSE TO BE WHEN THOSE IN CHARGE ACKNOWLEDGE REVIEWS & MAKE CHANGES FOR THE BETTER NOT ONLY FOR YOUR CUSTOMER'S,YOUR STAFF ,& YOUR BANK'S.

joy nadrich

21 days ago

PNC simply does not care about its customers.

I made a simple mistake when I set up autopay for my new card in 2020. The website seemed to be asking me for an end date with no option for "ongoing" so I entered a date that was two years later, thinking I would call them at some point to change it to "forever/ongoing." Well, with the craziness of the pandemic for those two years, I completely forgot to find out why I had to put an end date. My autopay ended last year and I did not realize it until a 30 day late was reported by PNC bank on my credit report. My great credit score immediately dropped by 70+ points. As soon as I realized what happened, I paid my account up to date and set up autopay again. I spoke with several people at PNC and requested a goodwill removal of the 30 day late after explaining my mistake with the website autopay system, and got absolutely nowhere. Bottom line, PNC doesn't care about its customers at all, and I would not recommend PNC products to anyone.

karen nausley

21 days ago

Do not bank with PNC

We are extremely disappointed with PNC bank. We were recently hacked. The bank did not close. Our debit card got hacked three more times the very next day and now they are not giving our money back. We have to wait 10 days at least until they are done reviewing we’ve spoken to probably five different people and they are not helping so we will be closing our accounts as soon as this is wrapped up, but do not bank with PNC.

teisha painter

23 days ago

Predatory and awful

Predatory and awful. Their website is terrible. They bought my mortgage. I tried to make an extra $200 payment towards principal. They double charged my mortgage and added 200. When I called they said they had to "request my money back" and that I would gave to wait for a check in the mail for their mistake. GENUINELY AWFUL AND PREDATORY. Also, after stealing my extra mortgage payment and me calling they said that taking an extra 200/month wasn't doable unless I filled out a few forms (didnt tell me prior to taking my money out).

customer

a month ago

We have been with PNC for 20+ years.

We have been with PNC for 20+ years. I initially pulled my savings and opened an account elsewhere because they had become annoying in how they handled business. Now, I am in a difficult interim, not late on bills…a previous balance transfer offer I had with PNC had been fully paid and on time. Now, they sent me another balance transfer offer that said “pre-approved”. So I called in because could use it right now. What do they do after I called and spent time on the phone signing up?! Flat out denied. Said some nonsense about status with Experian. I don’t buy it and don’t care. They had sent me a “pre-approved” offer, I spent my valuable time signing up, and get zero return. This is absolutely, hands down THE worst banking company! I strongly urge others to stear clear and give your business to a bank that appreciates its customers. And follows thru on their “word”.

patrick b

a month ago

I recently set up a high yield saving…

I recently set up a high yield saving account with them. I tried to transfer money from Chase over, but they immediately put a hold on the transfer and the site said I had to call them to release the hold. I called, was told it was a standard 5 day new account hold. A week later, the hold is still there saying the same thing - call them to remove it. Not looking forward to talking to them again as obviously their phone reps don't know what the hold really was. I also set up my online profile with them. Their online banking is a mess. The site looks like it was made in 1999 and has an absolutely awful customer interface. Days after I set it up, they sent me an email asking me to to set up my online profile with them. Yeah, already did that, but followed the link anyway and as expected, they said I've already set an online profile up - lol. Then I get a message from them that I need to do things on their site to setup online (paperless) statements. I had ALREADY done that, but okay I'll try again. And again I went and it was already set up. A complete sh!t show and total waste of time. If they have zero idea what I've already done on their site and don't know how to resolve a hold on funding my account, should I trust them with my money? This was my first week with this bank and now I'm now already debating whether to just go somewhere else with my money and close this account.

alison moore

a month ago

Just say no to pnc

Unsure where to start. Worst bank by leaps and bounds. They charge you to cash a check, never answer the phone, and if you need online assistance?!...i was asked "is there someone around you who is tech savvy???". Ummm, I'm 48 and intelligent and tech savvy, was following all directions the PNC site wasn't working. I could go on, I would absolutely recommend Wells Fargo. They are efficient, non-badgering, and pleasant to work with.

vasyl yaroshenko

a month ago

opened a new credit card with 0 %…

opened a new credit card with 0 % interest for the first 15 months. Made a $20,000 purchase and 3 months later started getting hit with interest! over the past 18 years never had an issue like this with any other bank or credit card company.

linda

a month ago

If I could give you a zero

If I could give you a zero, I would. After 7 years plus of banking with you I am done. Your customer service is the worst in industry. Your availability to settle issue within my account show exactly who you are in this industry. I should have dumped you with the first financial compromise but I enjoyed going into my branch and speaking with the individuals assisting me in a brick and morter. Disgusted and done with PNC- don't join this bank!

adwoa ode

a month ago

i have a car loan with PNC bank and…

i have a car loan with PNC bank and have called PNC bank several times , minimun 4x to try to set up the account to make payment which starts in early June. Anytime , i call, the line goes dead, or the rep cannot figure out the loan. i am leaving this review here so that if PNC sends me a late payment bill, this will be the witness. what kind of bank does this? i have done loans with other banks with ease. Never encountered this.

beverly

a month ago

PNC hides and make it difficult to pay towards mortgage principle

I closed down my checking accounts when PNC took over Compass Bank, but my mortgage is still with them. A while back I paid an extra amount towards my principle online, but looking at the account showed that they put part of that pmt towards interest. I went into the bank and the teller fixed it and applied it correctly. Today, I wanted to make another payment towards principle and decided to save a couple steps by taking the payment to the bank. I gave the check to the teller, and as he stared at the screen he said it wasn't giving him the option to apply it to principle. He assured me that all was ok, he had called his manager to find out how to do it. He hadn't called his manager... he was typing on his keyboard.... He apparently, had "pinged", emailed his manager. He then pulled up a page on his computer and proceeded to read! He was having to read instructions on how to apply money to the principle on my mortgage!! He still couldn't figure it out, so he ended up calling a corporate help center and the person on the other end told him that "all he had to do was fill out a request" for him to be able to apply it to the principle on my account!!! He said I could make the payment online in the future.... We know where that got me the first time I tried that! So, he said he was going to do that right away and didn't need me to stay, so I hurried off to work, which I was running late for. I checked my account this evening to see that it was applied correctly, and not only did I not see if it was applied to principle, but it doesn't show up as a payment, period! It doesn't exist! I don't see it as a payment or a pending payment! Yet, the check is showing in my other bank as a cashed check!!! By the time I got to check on this, it was past hours to call and ask anyone about it. So... They don't give an tellers an option to apply a payment to principle, after asking them to look up and read how to make the transaction, it is explained that they must fill out a special "request" form, and then they wasted no time taking the money from my other bank checking account, but don't show this payment ANYWHERE in my PNC mortgage account, much less whether it was applied correctly, to the principle on my account!!!

margarita perez

a month ago

I went to get a cashier's check for my…

I went to get a cashier's check for my parents funeral on the Erie avenue and I street branch. 1st she did not greet me, was rude in that I had to tell her what I wanted since she did not ask me. When she gave me the check she said nothing. Yet, she quickly greeted the man behind me. Very unprofessional, I don't want friendliness, just professional courtesy.

brian york

a month ago

Pushy, Attractive "Offers" - No interest in doing business

Despite pushy pre-approval offers to refinance existing debt, their entire process predicates upon new debt, and at no point do they actually give any consideration nor do they give any opportunity to paying off existing debt as opposed to incurring new debt, and so the process for approval is misguided and unfair. While this is unfortunate, their lack of feedback and cookie-cutter responses to everything leave much to be desired. - Generated emails without real responses - Phone personnel who don't answer questions, read off a script and then end a call - Lackluster application process

ken olsen

a month ago

Wow. Monique is super!

Wow! What a great experience. I called & got "Monique" and her help was outstanding! She walked me through a change in auto payments, slowly and clearly, step-by-step, telling me just where to clear, what to enter, etc. She was among the best agents I have have had the pleasure to deal with.

iain struan

a month ago

The Most Incompetent Bank EVER

If there is a more incompetent bank on the planet I can’t think of it. We’ve moved three times since taking out our auto loan (loads of regrets there). Each time we’ve called to update our address. Guess what, they never did it. This is a criminal enterprise that wants to do nothing more than bankrupt you! Pay on time or not, they’ll manage to lose your payments and you’ll never know until it’s too late.

ackles t tyson

a month ago

Money just took from me

Have anyone had issues with this bank . I would monitor my account by checking my balance 5 - 6 times a day ! before I went to bed on last night I checked my account again and I had a balance of 526.00 in one of my accounts . I woke up this morning and iam now 1,019 in the negative. This is like the second time this has happen . I am super pissed about this like we’re did my money go that was in my account . How did I go from 562 balance and now iam negative 1019 in the negative. Have anyone else been having these issues .

steve scott

a month ago

Worst bank ever

Worst bank ever. Merchant agreed to refund over $300. The refund never hits out account. PNC customer service states to file a dispute. In which we did over a month ago. Emailed receipt to PNC. PNC is allegedly are "investigating" but wont tell us which step their investigation is. No money, no provisional credit. Guess we should have learned from the time PNC weaseled out of depositing the $400 new account reward. That time we missed the deadline by two days. When we signed up that was not an issue as we were told people cant control their direct deposit dates. Time for $400 to be deposited, Yup sorry you missed it by two days. PNC just likes to mess with people's money

eric carlson

a month ago

Been with them for 30 years never had a…

Been with them for 30 years never had a problem I trust them and their website is excellent. I don't use them on mobile. I don't use any bank or credit card on mobile if you do that you're taking a huge risk in these days. When people can hack your phone just by walking past you PNC bank, Is a good bank despite all of the low reviews?

guy noto

a month ago

I deposit funds

I deposit funds , cash and checks for a local business, Some days I may have 5 different deposits , same account no. The teller counts the cash , then runs it in the machine to verify and then counts the coins and logs them in and then once verified , I stand there and wait for her to separate the bill denominations and then puts in her cash drawer and then puts her coins in the appropriated coin slots. This is so time wasteful , she should do this process when there's no one standing in line waiting. ugh

sharita

a month ago

Worst bank

You can barely access a person now. It has transitioned to automated. Customer service also very unhelpful. My account was hacked. They want to charge a fee of $7.50 for a replacement card. It’s very annoying

mark israel

a month ago

In am in Ft

In am in Ft. Lauderdale area. I went to 3 branches to take out or deposit money and they do not have tellers 27 years

raquel g. page

a month ago

Untrained staff

Untrained staff. Alot of miscommunication. Miss the days of absolute professional banking.

tyler

a month ago

Don’t use them

Don’t use them! Mobile banking app is a joke! You deposit a check with the app and they immediately put a hold on the check. Here I am a week later not able to access the funds! They are scamming people saying it was flagged for fraud. The check came from a local branch in town. I’ve verified the funds have been released from the escrow company and they say there is nothing they can do. I’m pretty sure this bank is going bankrupt! Get your money out now! I will be filing a complaint with the SEC. I’ve heard they are doing this to other customers as well. GET YOUR MONEY AND RUN!!!!! They don’t care and are SCAMMING THEIR CUSTOMERS!!!!!

d s

a month ago

You charged my daughter $40 to cash her…

You charged my daughter $40 to cash her payroll check because she was not a member. written on a PNC account. And everyone in ourfamily will no longer be members

peaches westerly

a month ago

Got car loan

Got car loan. Dealer picked PNC without checking with me. I asked if I could pay with credit card and they said yes. Lo and behold they were only take bank accounts with routing numbers. Was told for over a year they might be do that down the road. Not very up to date bank. Try larger bank for auto loans

alexandra kuck

9 days ago

high yield savings account

To start I have never once wrote a review about any company at all ever but I felt the need to do so this time just to make others aware. I created a high yield savings account online. Within a week of activating the account it was completely locked I couldn't get in. I called and was transferred to so many departments just to eventually be told that I need to go in person to work this out. I went in person to a brach where they had no idea what was going on and eventually told me that my account was made online and I have to work it out over the phone because they have no control over online banking. I call the people back just to be told to go to a branch again. I tell them I did. Then I spend 5 hours the phone get transferred to the highest department(meanwhile I have yet to be told once about what is even going on). I get to the final department and they tell me "the department I need does not exist for the online high yield savings". They told me I will be receiving a call later on. 3 days later I get a call and they say they don't know what to do or why its closed. I then just beg them to please close my account and transfer the money back to the bank it came from. I am currently still waiting for the transfer. I received zero answers from PNC of why or any solutions on how to fix it. I have never dealt with such an unorganized company before and the savings you earn is not worth it. UPDATE: still no money in the account I have zero updates and have spoken with executives it is currently May 30th. Just pure gross incompetence.

keith hageney

a month ago

It's time this bank closes it's doors

It's time this bank closes it's doors. There customer service people are poorly trained and there technology stinks. Trying to close my account and no help from customer service. I was told to transfer my balance which I tried but the app said no account available to transfer from so I used zelle to move my money but now days later the app is transferring money that's not there. When the heck. Now I have to wait and send this money back because they refuse to stop an action which they are doing. Besides all this they took away the tellers from my back. Goodbye forever PNC

a month ago

Do Not Put Your Money There - You May Never Get It Back!

My husband died in mid March. He has a small IRA at PNC and I am his only beneficiary. He does not have other heirs either. I provided PNC with the death certificate TWICE. I provided them with a copy of the signed document where he assigned me the beneficiary TEN YEARS AGO. I called them several times and I went to the branch twice. I was told they needed a document assigning me the executor of the estate, they needed 11 business days to research, I should hire an attorney, go to probate, etc., etc., etc. I consulted an attorney who assured me none of these are necessary according to the law in my state. The customer service reps are rude and disrespectful. I filed a complaint with the BBB and with the FCC. So far I have received 2 pre-fab responses that they sent to everyone to the effect that they are researching my issue and I will get a response by JUNE 13. From reading other BBB complaints it appears this is standard practice for them to hold people's money for a long time and make them jump through hoops rather than being able to grieve their loved ones. Do not put your money in this bank, you may have a field day trying to get it back!

emmett meredith

a month ago

Frustrated customer…

Taking over 7 days to clear a cashier's check. Their customer service cannot even tell me when it will clear. They said their investigation team has it. Perfectly good check my customer gave me. Customer service is bad both at the branch and worse on the phone. They bought my bank, never had problems before that. Will be switching

sharon lewinter

a month ago

I used Pnc for merchant banking

I used Pnc for merchant banking. I was double billed for months for equipment I returned. I asked to have my account credited and wasted so much of my time to try and get a refund. Their customer service is the worst.

charisse anna streeter-wenger

a month ago

Cash back rewards is bogus for larger purchases...

I received a cash back rewards notice for Tire Kingdom for both my cc & debit card which I activated because I needed 4 new tires. I checked the morning of my appointment to make sure it was activated for my visa cash back. I was supposed to get $40 for using it. I didn't receive it & when I checked the next day the bank had removed it. The activation was good through 5/15/2023. It is still available on my debit card. I think it is pretty dirty of them to reneg on this purchase. I would have used a different card where I was guaranteed cash back.

b lucci

a month ago

If I could fine negative stars I would…

If I could fine negative stars I would I had my business account with PNC I went out of town on a business trip, first day I was there I used my card no problem. Then the second I sent to use my card and it wasn’t working logged into my account and my cards had been canceled. Called PNC and the lady was extremely rude and said I don’t have to give it a reason we have decided to sever ties with you, you can come into a branch to withdraw money or we will mail you a check in 30 days for remaining balance! I was dumbfounded and explained to her that I was out of town on a business trip in an area where there was no PNC branches she said like I said I don’t have to give you a reason or explain anything else to you, I asked for her supervisor she disconnected the call

mizo nile

a month ago

PNC bank is a scandal

PNC bank is garbage. rude . For no reason whatsoever they decided to close The accounts that been there for years by sending me email without even explaining making the company loose a lot . Stay away from PNC!!!

donna wichmann

a month ago

Denied home equity loan

PNC has lied to me about getting a hone equity loan,say denied due to Experian credit report bad, excellent credit score, 720, but I an over that. I am getting an inheritance but have to wait 6months probate, just wanted to get rid of sone high interest rate credit cards then pay off after money from inheritance. I have had PNC checking for 37 years, but will be discontinuing any service with them soon. I want to warn people, this bank does not care about long term customers and they lie about your credit.

rich

a month ago

PNC app not working too often

PNC app not working too often. Their web site also kicks me out during a session. I’ve been with PNC for decades and all of a sudden it’s a bad bank.

michael william

a month ago

Giveaway

Dm if you bank with PNC BANK I’m giving away $500 each to first 10 people Dm 4174701525

susan s.

a month ago

DO NOT get a home equity line of credit…

DO NOT get a home equity line of credit through. thois bank. They make it almost impossible to access your money!! SO frustrating. Worst bank I've ever used.

a small business owner

a month ago

Give me somebody that knows something!

Tried to pay an online invoice from a well-known electronics store. Business credit card was decline by the fraud department. Took four phone calls to different PNC numbers and I was still transferred multiple times per call. The 12th person I talked to finally knew what to do. Not the first time this has happened. Training? Competency? Knowledge? Apparently, all are victims of budget cuts. They really don't know just how bad they really are.

debra

a month ago

This bank is a joke

This bank is a joke. Customer service has no idea what they're doing. Called to find out if I could use my debit card to make a $2,000.00 purchase and was told yes only to find out that I needed to go to the bank to get an increase. Next I wanted to get some foreign currency of $250.00 to find out I need to go in person and not over the phone when I have to pick it up regardless and show ID. It takes up to 5 days to get the money. I'm switching banks.

a month ago

Awful service

Awful service. This bank has no ability for a check to be deposited into a customer’s account.

batavian

a month ago

Wanted to send them a power of attorney…

Wanted to send them a power of attorney for my dad who has dementia. Was told I had to mail the POA to the head office in Pittsburgh. Sent certified mail so I know it was received. Three weeks later and several calls and still no processing of POA. Script reading customer service agents are useless.

katie rash

2 months ago

This bank is awful

This bank is awful. I forgot my password and I changed my phone number and there is no way for me to get access to my bank account without a code going to my OLD phone number. I mean 2023 and there’s no way for them to update my phone number online so I can login? He says the ONLY way we can do it is my snail mailing me a new password. Who even does that for ONLINE banking. I am fearful after reading reviews now, that they will be horrible with my $$. Definitely going to refinance my balance transfers wayyyy before the 16th month so they don’t charge me interest.

spark

2 months ago

VERY BAD BANK there services are always…

VERY BAD BANK there services are always down cant zelle cant check balance cant check past purchases if i could rate the .0001 of a star i would extremly bad bank dont recomend

f.p.

2 months ago

The Worst bank in USA!

I have been a customer of this bank for 9 years and must say it is going downfall in terms of service and customer support.They never been ideal, but for the last several years it just became one of the worst banks ever. First of all, their app is horribly buggy, it constantly under maintenance or whatever, but too often you cant even login. Second, PNC do not stand behind their customers. If you got screwed anywhere and need to do a chargeback, don’t even try, because you will be rejected. I made a purchase at convenience store and the card was declined 3 times fir unknown reason, however the charges got posted 3 days later, PNC refused to grand a chargeback request and I lost 100$. Another example, I made a purchase online and never received my order (no shipment 3 weeks after the purchase), so I tried to get a refund from vendor but my request was ghosted. I disputed transaction with PNC and again was rejected. Within 9 years I made a chargebacks 3 times and all times no help from PNC. Lastly, for me the last straw was when I found out that my account is closed by PNC. I tried to find out the reason and customer support agent told me they dont see the reason because it was handled by a different department, so representative told me to stop by to local Pnc branch. In the branch I was assisted by some very pompous and rude manager who made some stupid jokes that made me extremely uncomfortable. Anyway, this manager didn’t provide me with any information regarding why my account was closed other than saying that pnc tried to contact me prior this and that I didn’t respond, however this is not true, I never received any phone calls or letters from them. In addition he didn’t provide me with an answer why account was actually closed, because it was not shown in the system. So after that I opened account in different bank and transferred all my money from closed Pnc account there and so far my experience with new bank is so much better. I don’t recommend PNC to anyone, stay away from these incompetent and ignorant schmucks.

tom clark

2 months ago

I would have given 0 if that were an…

I would have given 0 if that were an option. Probably made 12 calls to an untrained (and consequently, incompetent) customer service center. Not sure who JD Powers talked to get their they survey data but PNC customer service is a (bad) joke

d. carpenter

2 months ago

What kind of bank calls you and tells…

What kind of bank calls you and tells you you can refinance your loan and then denies you? Then you pay your debts down for several months and earn a 700 credit score, and they STILL denied me. Here's an idea. Run a soft inquiry before offering a loan. That way you don't offer it and then deny the guy trying to take care of business. BBVA was awesome. This company bought the branches, and I have not been happy since. This is the capstone experience of my time with them. I didn't want to bother looking for another bank due to having to change all of my accounts to this. Now I look forward to doing this right after the first of the month.

vladislav

2 months ago

PNC bank is garbage

PNC bank is garbage. Horrible customer service, rude . For no reason whatsoever they decided to close the account and no explanations why. Hidden service fees and the worst of all banks online app. Not functional and a lot of errors. Funds deposited always late, takes a few days for money to become available. Stay away from PNC!!!

elizabeth spunar

2 months ago

My debit card was hacked and PNC will…

My debit card was hacked and PNC will not back me up! The Orchards of Northwest Detroit is a scam! It all started there. PNC can see that all the transactions were made in Detroit. I even sent PNC a spreadsheet showing that the transactions were in Detroit after I was transferred to the Orchards of Armada.

cardsgs

2 months ago

I have been a member of PNC Bank since…2014

I have been a member of PNC Bank since June 2014 - very good experience except for one recurring problem - signing in online to check balances. Often it forces you to use another browser. If on Google, will say use Edge. If start on Edge, will say use Google. Then if you get pass this step, it will sometimes call you with a long message to get the code. Then I made the mistake of telling the website trust me - no message needed - result now I am unable to log on at all. So I tried calling the number the long message refers to - and no one answers. If you are ok with difficulty checking account transactions online - wonderful bank.

ken palmer

2 months ago

Can NOT access online accounts

Went to my online access accounts, like I do 2-4 times a day and today VVV "Your PNC Online, Mobile and Voice Banking access has been suspended.''''Here's what happened: Your PNC Online, Mobile and Voice Banking access for user ID ending in ********* has been suspended because your user ID and/or password were entered incorrectly too many times." Before the online banking just shut down for everyone.

johnny podraza

2 months ago

You try to login, know your username and your password. But they wont work after 2 months. They lock your account out. (Ive had to go through this process to pay my loan4 times in the last 6 months. This is absolutely ridiculous. Also they said that a manager would be calling me the next week and have yet to do so.) After all of this then tell you to do the password reset. Blame you that you locked your account out. We just had a lady whom is not from the USA I might add tell us once we locked our account out the phone call to get a code wont work. This was after 2 hours on the phone. Oh and we had to do the same process 4 times. We did it with the online chat then had to do it again. Hahaha why the hell do you have a password reset option then?! PnC this is garbage.

julian munoz

2 months ago

This really is the worst bank in the…

This really is the worst bank in the world they have the rudest employees who treat you like it doesn’t matter what you think and top it off they make it so hard to track what’s happening to the money in your accounts I honestly feel like my money is not safe at this bank it honestly feels like someone in this institution has this bank set in a way to avoid helping customers as much as possible. HORRIBLE banking RIDICULOUS Employees I’d give it no stars if i could I cannot wait to close these accounts!

peter neally sr

2 months ago

I loved my local branch, BUT!

I loved my local branch, all the employees were great. Now Corporate, the online banking. Horrible. Never tell a customer that "This is the only choice you have" no, not true. I made a different choice, and 30 min later closed my account. Lots of other financial institutions out there. Choices, I have many. Buh Bye PNC, thanks for helping me make the correct choice.

benjamin mccullough

2 months ago

Poor service

Poor service Hidden Fees. Over 8 years . Closing Acct.

chelsey nicole

2 months ago

Loyal PNC customer treated like a criminal

I have been a PNC customer ever since I opened a checking account. I started at PNC because my mom had an account there. Well, I was 16 at the time and I didn't realize or understand what overdraft fees were. I went to the bank and my account was in overdraft. Okay. Being 16 years old, they attempted to charge me over $170, but were "nice" enough to "waive" half of the fees. I did not receive any alerts. About 2 years ago, I opened a credit card with my mom. It was joint so that I was able to get a credit score off of it. I had an authorized transactions from at least an hour away from me. They were for various gas stations and a different areas that are nowhere close to where I live. The transactions were also on the same day when it was not possible for me to go for one place to another, especially when I work. When I called them, they jumped me from person to person to person and I was on hold for an hour. The person I talked to accused my husband of using my credit card and stealing from me. Why would my husband steal from me? He could just tell me or ask. The lady on the phone tried to argue with me and tell me that they are my transactions for they were his transactions, or even my mother-in-law stole my card. It didn't make any sense whatsoever, and those are accusations. Very big ones. She tried to tell me that you can't "fraud" or "hack" a card with a chip. How old are you? Do you live under a rock? Hackers most certainly can! Absolutely! Instead of receiving help, I and my husband get accused of fraud. How ridiculous! I have never met any company that's willing to do that to their customers, especially when I've been with them for almost 7 years now. Their alerts lag. I never received emails in time. I get an overdraft email when my account has money actually in it. Money doesn't get taken out of my bank account until days later, which makes me think I have more money than what I actually have. Honestly, sometimes I feel like they take my money because it goes in mysterious ways. When I am overdraft, they will tell me I have a negative balance at 2:00 a.m. . Who's up that early? Who's going to check their bank account? Then they tell you if you don't put your balance above zero in 12 hours or less, they'll start charging you at least $30. It doesn't necessarily make sense to charge someone money when they don't have money at all, doesn't it? Get your act together. Don't trust PNC. I don't trust PNC. They're a scam. I'm 100% switching to Suncoast.

joseph sachetti

2 months ago

When i joined PNC right jere in my home…

When i joined PNC right jere in my home town everyone was bitchin and complaining about banks steal your money, grumpy tellers, blah blah blah...look these people work just as hard if not harder to deal with all these pissed off people on a daily, which i get it, we all have jobs like that, but pnc tellers have to deal with people who are mad about their money and thats a whole different thing....so next time youe malong a deposit or withdrawaling money and the teller seems a little worse for wear, just remember, she has to deal with your punk assess also, and all frikin day, so give them a little pat on tje back and tell them thwy do a great job dealing with alot more upset people than over 60% of what we deal with on a daily...unless you are in the food/guest service industry,then when you know, you know and then how about reason with them..they need pay bills also....

2 months ago

I just opened an account with them a…

I just opened an account with them a few days ago, then deposited a check the same day. I went in to pull money from the account and was told what they have on file doesn’t match the ID’s I used to open it. I provided my driver’s license, social security card, my chase bank card, my account opened on the app, and the email showing I signed up. I tried speaking with a customer service clerk through the app and she was about as useful as a box of rocks. I have money in an account that I’m honestly not sure how to access. I’m taking extra documentation tomorrow and will hopefully be closing my account. I have never been treated the way I was in any business establishment, the way PNC bank treated me. 0 out of 10, definitely do not recommend.

forrest

2 months ago

PNC Garbage. Do not bank there. Better options available

I will never recommend this bank to anyone ever again. They placed a 30 day hold on a Wells Fargo check for only $1000 I was originally told 5 days. Federal regulations say 7. The person who placed the hold is never available. I want to close my accounts but now I’m held hostage by this excessive. The customer relations in Pittsburgh is trash. After seeing all of these reviews had I known they were such a crappy bank I never would’ve opened an account

sanjay s

2 months ago

Worst bank ever

Worst bank ever. Employees have no clue what's going on. Can put money easily but can't get it out. Don't bank with them

vini varghese

2 months ago

PNC is the worst bank I have ever dealt…

PNC is the worst bank I have ever dealt with in my 40 years of banking experience. They have hidden charges. PNC did not inform us about their charges for the services they never provided. No written or verbal information and charging monthly while other banks offer interest. It is so good to know PNC is closing down in many states. PNC is such a fraudulent bank. They don't even deserve one star!

valerie cortez

2 months ago

Worst bank ever!!!

Worst bank ever!!!! I have worked for them and banked with them and they all do not care about customers. They care about making sure you know that they have the power to dictate your financial well being and laugh at you about it. They are never professional and instead yell and argue w customers and I’ve been there when they laugh at your situation. I’ve even seen where they know there’s a legitimate issue and they say send them to the branch with out even looking at the account. Too many employees full of themselves that PNC will eventually reap what they have sewed. They absolutely do not care if it’s their mistake. Oh and if you say anything they will solve it by closing your account. This place is full of ghetto employees.

samantha gelb

2 months ago

The absolute worst please do yourself a…

The absolute worst please do yourself a favor and go to another bank. I mean that sincerely, and seriously. they allow you to spend money that was already spent they take money from your savings and put it in your checking after they told you no overdraft protection and now you have no savings left and now your minus money in your checking steer clear of PNC. I can go on and on and on, but the way they do banking do yourself a favor and go to another bank even screwing me for over a year and a half and I’ve had enough so now I’m closing in my account

customer

2 months ago

Been with this bank since 1999

Been with this bank since 1999. The quality of service completely went down. They will "fee" you to death! I just got a $3 fee for transferring money between my PNC accounts online. When did this fee start?

randall j

2 months ago

PNC no longer has a functioning Customer Service

If zero stars was a choice I would have clicked that. I have been a customer of PNC and its legacy banks for nearly 50 years. I started with Northeastern Bank of Pennsylvania in1974 as a USAF cadet in Colorado Springs. The bank took a risk on me and gave me a car loan which I paid back. Up until now, I have enjoyed and valued the remote relationship I have maintained with PNC Bank over this five decade period of time. I lived overseas twice during my career and moved all around the US. I never once set foot inside a PNC bank simply because there was never one near where I lived. I now live in Lynn Haven Florida. There is no local PNC Branch in Lynn Haven. The nearest PNC Branch is in Destin Florida. I will present the two reasons I am terminating my 50 year relationship with PNC Bank. The first matter concerns PNC’s current policy with respect to opening a CD. In February of this year I decided to investigate CD Rates and came to the conclusion it was time to take some money from my checking account and move it into a CD. I quickly learned that this needed to be done in person at a PNC branch. I decided to try and learn why this was the case since in the past and during COVID it was possible to do this over the phone. My inquiry comprised multiple calls to 800-233-4171, multiple conversations with consultants in the sales department, one person in Birmingham Al to whom my complaint had been elevated, two branch managers, and finally a Vice President for Executive Client Relations in Michigan. I spent the better part of two weeks investigating this and to try to find a work around. The conversations with the two branch managers are worth noting. One was in Destin Florida. It became clear that, in her case, my problem was not her problem. She very quickly routed me back to customer service stating the over the phone “system” was down. A second branch manager in the Tampa area took ownership of my problem and proposed an “out of the box” solution. His approach was to offer me a special saving account rate commensurate with current CD rates (say in the 3.5% to 4% range). I complement this individual since he, unlike his Destin counterpart, demonstrated he was willing to work the issue. I will also say that two sales consultants, who were willing to speak candidly, did admit that they too were frustrated with this situation. One admitted sales was how she made her living and if she could not sell a product it hurt where it counts - in her pocket book. At several junctures I asked the PNC employees I spoke with how they would handle a US service member deployed overseas. One sales consultant triumphantly responded that he or she would have to fly back to the states to open a CD!! That is outrageous!! I am suspicious of the statement that PNC is “working on the system” to allow an over the phone opening of a CD. They have been working on it for several months – at least since the first of this year. -A large bank such as PNC should have a very flexible and agile IT department and any IT “fixes” should be rolled out quickly. I believe the policy is in response to some nefarious incident. Most institutions react to bad news situations by quickly shutting down the “thing” where the problem occurred. The most frustrating aspect to this matter is no one knows why this policy was put in place and if or when it will be changed. For whatever reason, the information is being tightly controlled. I also don’t believe this policy came from the top. I want to believe the CEO – Mr. William Demchak – did not direct this and that he is probably not even aware of this issue. My second reason for leaving is I find PNC’s interest rates on deposit accounts to be predatory in nature. I cite the example of my checking account which currently pays .01%. PNC Customer Service reps cite this as the "industry standard." The new bank to which I am moving pays 25 times that amount on a checking account. When I pointed this out to one PNC sales rep, I was lectured that checking accounts are not intended to be investment vehicles. Of course they are not! Meanwhile PNC is busy loaning funds I have deposited and paying an insulting rate of .01%. The PNC sales reps I spoke with are too young to know that in the past PNC did pay higher rates on checking deposits. I checked again yesterday ( 6 April) by calling customer service. The phone system for opening a CD is still down. This makes no sense. I no longer recommend PNC. When I read the reviews from this site (around 700!) it all rings true. The bank has lost the bubble on customer service. Too big and too cumbersome. Take your money out of PNC Bank and run away as fast as you can. Randall J

margie buckmaster

2 months ago

Bank somewhere else

PNC froze my online banking three weeks ago with no notice. Multiple reps said "you should be getting a letter.' Three weeks in, no letter or explanation. Then a rep said I would need my verbal password (does not exist.) Told me to come to a branch in person. I'm disabled and do not drive. Already moved my direct deposit to another bank. Enough, already

bob sibert

2 months ago

PNC bank is only paying 4% for savings…

PNC bank is only paying 4% for savings while other banks are paying 5%, I'll be pulling my money out and going elsewhere!

tom bennett

2 months ago

PNC Bank - Benchmark for the absolute worst. Any other Mortgage Co is better.

PNC Bank is, by a considerable margin, the absolute worst financial institution I have ever dealt with. My mortgage was sold to PNC. First, they screwed up my escrow insurance payment. This was my first customer service experience. I came away from it kinda feeling like they were blaming me for not ensuring all info was updated. This wasn't the first time in my life my I've had a mortgage sold, and I've never once had to contact my insurance company with new mortgage holder information. This should have been a sign of what was to come. I updated my e-billing info with account #s and address they gave me. Unfortunately, two weeks later they sent me billing info with same account #, but different mailing address. First payment late. After this I started paying my mortgage monthly at beginning of month through my USAA account. Never once has the payment posted in under 10 days. So, they never fail to give me courtesy calls at day 5. Payments go late on the 16th and thus far I've not been late on any. After the electronic transfer took so long the first few months, I decided to mail a paper check. Usually around 28th of month before payment is due. Guess what? These MF'ers must have one armed illiterates handling their mail services. Again, courtesy calls start on the 5th. Check usually clears my account by the 12th. PNC Bank sucks. There is no way to sugar coat it. There are problems here.

nancy amaya

2 months ago

Horrible customer service

Horrible customer service, this bank don’t care about customers or employees.

danielle mcbride

2 months ago

My PNC account was closed due to a…

My PNC account was closed due to a negative balance, after the account was closed, I forgot to update my direct deposit with the IRS, my income tax was sent to the closed account at PNC. They satisfied my account of the owed amount and never forwarded the remaining balance to me. I’m calling IRS inquiring about my tax return, while PNC had my money. The representative told me a check was sent to me, which I never received. The representative told me they will be reissuing my check that same day. I never knew banks to reissue checks that is not received by the customer without conducting a proper investigation. That’s how I know this bank is so dishonest! Stat clear of PNC they steal from previous customers.

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2 months ago

Terrible bank

Terrible bank, terrible reps, locked out of online access yet when I call they say they can’t do anything and get transferred around the circus??

beth b

2 months ago

My mortgage was sold to PNC bank so…

My mortgage was sold to PNC bank so I’ve been forced to set up an account with them and deal with their terrible technology and customer service. The app is useless and you have to call a 800 number or mail forms back and forth to do simple tasks. They messed up my PMI removal and it was months to resolve…. A dozen phone calls, faxes, snail mail, customer chats. They failed to provide monthly statements which I believe is a violation of law. I can not believe this company!

andrian werbicki

2 months ago

Having been a business customer of the…

Having been a business customer of the bank I can assure you they do what they say and have incredibly professional and friendly employees.

jen lee

2 months ago

They constantly take extra money out of…

They constantly take extra money out of my account when all my transactions have already gone through then when I call about it they "explain" my activity on my account insulting my intelligence and not giving me my money back of course. You cannot take screenshots of your activity and I've noticed their pattern of not sending the email stating my balance the day before it happens. It's been close to $100 now I've been ripped off of just since January and I'm tired of it. Without a vehicle I have no choice but to use them since my landlord will only take cash for rent and there's nothing else around.

huggsby

2 months ago

I ALWAYS keep track of my payments but…

I ALWAYS keep track of my payments but the fact that i watch transaction go through but then a week later im being charged for the same thing that i watched get taken out already is f-king stupid. Company is obviously horrible at their job. I need a new bank. Pnc needs to be shut down for good

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	PNC	Lending Tree	Carvana
APR	From 5.74%	From 2.49%	From 3.9%
Minimum credit score	Not supplied	None	None
Loan amounts	$5,000-$100,000	$1,000-$300,000	$1,000-£85,000
Loan term	12-72 months	12-84 months	36-72 months
Suitable for	Buying from a private buyer	Comparing several options before making a decision	Purchasing a used vehicle

PNC Bank at a glance

Online experience

Customer services and support

Loan Types

Repayment Flexibility

Eligibility (credit score)

Suitable For?

Features

Application Process

Loan Types and Terms

Repayment Options

How Safe Is It?

Help & Support

How PNC Compares

Summary

Physical Address

Disclaimers