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BestMoney.com
PNC Review
Reviews 619
PNC Bank
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PNC Bank
PNC Bank
Poor
Reviews 619
Katy Ward
Nov. 21, 2022
3 min read
Katy Ward
PNC Bank summary
PNC provides loans for new and used cars that are under 8 years old, as well as offering refinancing options on existing leases. Available for purchases made at dealerships and through private sellers, these loans carry a 0.25% rate discount if you set up automatic payments through a PNC checking account. If you take out a loan, you can manage your account through the PNC banking app.
Pros
  • Rates clearly displayed online
  • 0.25% rate discount on automated repayments
  • Loans available for private party deals
Cons
  • Credit score requirements not disclosed
  • $7 fee for payments over the phone
  • High minimum loan amount

PNC Bank at a glance

4.8
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
5.0

Loan Types

Offers all loan types
5.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Eligibility (credit score)

Doesn't cover bad credit
4.0

PNC Bank PNC Bank View Rates

Suitable For?

PNC may be especially suitable for borrowers who wish to arrange a sale through a private buyer as some competitors don’t offer this facility. Likewise, it could also be a good choice for those who prefer to manage their finances on the go as you can make payments and set up alerts via the bank’s app.

Features

You can use PNC auto loans to purchase new and used vehicles through dealers and private sellers, or to refinance existing leases. As well as traditional loans, the company offers check-ready loans if you have yet to find a vehicle. These essentially give you the ability to shop as a cash buyer. Main loan characteristics include the following:

  • A 0.25% discount on your rate if you set up automated payments through a PNC checking account
  • Check ready loans available on 2014-2023 models only
  • Vehicles must be purchased through eligible dealers
  • Used vehicles must be under 8 years old
  • Used vehicles must have fewer than 100,000 miles

The company also offers a Total Auto service that allows you to both find and finance your vehicle through PNC. Powered by TrueCar, this feature enables you to see what others have paid for similar cars and to check dealer offers.

Application Process

You can apply for a loan online, over the phone, or in a PNC branch. The first step is typically to review PNC’s loan rates and obtain an accurate value of your vehicle through JD Power.

During the application, you’ll need to provide information such as the below:

  • The dollar amount you’d like to borrow
  • One form of photo ID (driver’s license, state-issued ID, or US passport)
  • Previous address (if you’ve been at your current address less than 2 years)
  • Previous employer details (if you’ve been with your current employer less than 2 years)
  • Your income details
  • The vehicle’s VIN (if refinancing)

If you have a co-applicant, this person will also need to provide these details.

Once you’ve applied, you’ll typically receive your decision within minutes. When you close at a PNC branch, you’ll receive your check on the same day. If you’ve applied over the phone or online, your documents will be sent overnight to your home. 

Remember that you are responsible for transferring the vehicle’s title and placing PNC’s lien on the title if you’re buying out the lease on an existing loan.

Loan Types and Terms

PNC Loans offers 4 loan types: buying from a dealer, buying from a private party, buying out a lease, or refinancing an auto loan. 

The interest rate you pay will depend on the type of loan you take out and start at 5.74% APR.

The following criteria also apply:

  • Check-ready loan amounts: $7,500-$50,000
  • Traditional auto loan amounts: $5,000-$100,000

Repayment Options

The following loan terms are available:

  • 12 to 48 months
  • 49 to 60 months
  • 61 to 72 months

You can make payments through mail, money order, online banking, in app, or via PNC’s automated payment program. You can also make payments over the phone, but there is a $7 fee for doing so.

If you’re having difficulty making your repayments, you should contact PNC to discuss the possibility of setting up an assistance plan.

How Safe Is It?

PNC has several safeguards to protect your data and your money. These include:

  • Security questions when you enroll in online banking
  • 2-step verification
  • Optional account activity alerts
  • A system for customers and partners to report vulnerabilities in the PNC network

There is also a detailed privacy policy on the website.

Help & Support

You can contact PNC by phone, in branch, or through social media. Phone support hours are Monday to Friday, 7am-10pm (ET) and Saturday and Sunday, 8am-5pm. You can contact the company on Twitter Monday to Sunday, 6am-12am.

T: 1-888-PNC-BANK (762-2265)

How PNC Compares


PNC
Lending Tree
Carvana
APR
From 5.74%
From 2.49%
From 3.9%
Minimum credit score
Not supplied
None
None
Loan amounts
$5,000-$100,000
$1,000-$300,000
$1,000-£85,000
Loan term
12-72 months
12-84 months
36-72 months
Suitable for
Buying from a private buyer
Comparing several options before making a decision
Purchasing a used vehicle

Summary

If you’re looking for a flexible auto loan, PNC has a great deal in its favor. As well as offering the freedom to buy from a dealer or private individual, it can help you find a vehicle that suits your needs and offers check-ready loans if you’re still shopping around. Although PNC does come with a relatively high minimum borrowing amount, this may not be an issue for many borrowers who are keen to benefit from other features such as its 0.25% rate discount and competitive APRs.

Physical Address

249 Fifth Ave, Pittsburgh, PA 15222, United States

PNC Bank PNC Bank View Rates

Disclaimers

Purchase: 

Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 5.74% to 22.04 %. Available rates within this range may vary by loan amount, repayment term and model year.

The lowest rates are available to well-qualified applicants. Your actual APR may be higher than the lowest available rate and will be based upon multiple factors such as credit qualifications, loan amount, repayment term, model year, automated payment from a PNC checking account and number of days to first payment.  

APRs include a 0.25% discount for automated payment from a PNC checking account. Automated payment must be set up at loan closing to qualify for the 0.25% discount. If automated payment is discontinued, you may no longer receive an automated payment discount and your rate will increase 0.25%. 

Model Years: Auto Loans to be secured by a 2014-2023 model year non-commercial vehicle with up to 100,000 miles. Repayment term restrictions apply for vehicles with model years 2014-2017. Certain restrictions apply for mileage from 80,000 to 100,000. 

Credit is subject to approval. Certain restrictions and conditions apply. Rates are effective as of 11/13/2022 . Rates, terms and conditions are subject to change at any time. For more information, visit pnc.com/checkready.

Loan Payment Example: The monthly payment per $1,000 borrowed at 5.74 % APR for a term of 72 months would require 72 monthly payments of $16.45 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 5.74% APR for a term of 12 months would require 12 monthly payments of $85.95 based on 30 days to first payment.

NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor " in the "Credit Score" drop down option are established by BestMoney.com as a guideline. Standards for rating credit scores and associated available rates may vary by lender.

Refinance:

Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 5.89% to 23.04%. Available rates within this range may vary by loan amount, repayment term and model year.

The lowest rates are available to well-qualified applicants. Your actual APR may be higher than the lowest available rate and will be based upon multiple factors such as credit qualifications, loan amount, repayment term, model year, automated payment from a PNC checking account and number of days to first payment.  

APRs include a 0.25% discount for automated payment from a PNC checking account. Automated payment must be set up at loan closing to qualify for the 0.25% discount. If automated payment is discontinued, you may no longer receive an automated payment discount and your rate will increase 0.25%. 

Model Years: Auto Loans to be secured by a 2014-2023 model year non-commercial vehicle with up to 100,000 miles. Repayment term restrictions apply for vehicles with model years 2014-2017. Certain restrictions apply for mileage from 80,000 to 100,000.

Credit is subject to approval. Certain restrictions and conditions apply. Rates are effective as of 11/13/2022 . Rates, terms and conditions are subject to change at any time. For more information, visit pnc.com/(URL for auto refinance?}.

Loan Payment Example: The monthly payment per $1,000 borrowed at 5.89% APR for a term of 72 months would require 72 monthly payments of $16.52 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 5.89% APR for a term of 12 months would require 12 monthly payments of $86.02 based on 30 days to first payment.

NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor" in the "Credit Score" drop down option are established by BestMoney.Com as a guideline. Standards for rating credit scores and associated available rates may vary by lender.

Refinance Loan: Refinancing at a longer repayment term may lower your car payment but may also increase the total interest paid over the life of the loan. Refinancing at a shorter repayment term may increase your car payment but may lower the total interest paid over the life of the loan.

Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about PNC Bank
PNC Bank
Poor
Reviews 619
on
Excellent
6%
Great
1%
Average
2%
Poor
5%
Bad
86%
h
helen ouellette
a month ago
Great bank helped me with dispute
Great bank helped me with dispute
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valinda peters
a day ago
PNC STOMPED ON MY DISABILITY MADE ME…
PNC STOMPED ON MY DISABILITY MADE ME HAVE SUICIDAL THOUGHTS AFTER PNC PREAPPROVED ME FOR MY FIRST HOME I PACKED FOUND HOME PNC CHRIS BURGER TOLD ME PNC MADE MISTAKE TO REAPPLY THEN CHRIS WOULDNT TURN IN MY INFORMATION I TOLD CHRIS IM DISABLED ONE OF MY DISABILITYS THE JUDGE SAID IS DEPRESSION I GOT BEYOND DEPRESSED HAVING SUICIDAL THOUGHTS CHRIS BURGERS BOSS DOUGLAS DELONG TOLD ME REAPPLY WITH MARIA BERRY I DID AND 8 MONTHS OF ME LIVING IN BOXES W ALL MY THINGS PACT PNC SAID THEY MADE ANOTHER MISTAKE THAT I WAS PREAPPROVED I FOUND HOME MARIA TOLD HOMEOWNER SHE WOULD HAVE PAPERS IN 2 DAYS AND DIDNT I LOST THE HOUSE I CALLED CRYING FOR 2 MONTHS THEN MARIA ANSWERS SAID SHE WAS SICK NOW INTERST RATE WENT UP I ONLY QUALIFY FOR 32 INSTEAD OF 35 000 NOW FOR A HOME I FIND ANOTHER HOME I PAID FOR 3 NEW WINDOWS 2 BE PUT IN HOME PAINT 35 WALL BOARDS BATHTUB RENTED TRAILOR BOUGHT REFRIGERATOR PNC BACKED OUT DAY OF CLOSING I LOST MY ENTIRE SAVINGS PNC PAID ME NOTHING BACK IM DOSABLED ON LIMITED INCOME IN APT WITH ALL THIS STUFF FOR HOUSE I TRIP FEEL OVER THE FLOORING HIT MY HEAD IM BEYOND DEPRESSED PLEASE HELP
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cassandra sousa
3 days ago
Is this even a real bank???
Is this even a real bank??? Unfortunately, my mortgage was transferred to PNC when BBVA left the US. Anytime I have to deal with something home related, I am on the phone for HOURS being transferred back and forth between departments that don't seem to know what they're doing...if I can even get through to anyone! More often than not, they "transfer" me and the phone line goes dead. What kind of business doesn't have a customer service email address??? One that doesn't care about customers, obviously.
E
ellen torre
3 days ago
I would give a zero
I would give a zero. Customer service not in their vocabulary. They are holding my money hostage and have a different answer every time. I have been transferred to many time to count and than hung up on. When I called back. Card put on hold until information updated in system. Called week later not user friendly to resolve issues I am on my own again although they have the updated information in one system and not the other. What B's they cannot release the funds then there is the 4 digit I'd code. Do you think they would offer to call for the I'd code to move this transaction forward that has been sitting there for a fing week no I am on my own as they do not give a shot.
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cynthia blalock
3 days ago
Wish I had read these reviews first!
Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between "the home office" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again????? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!
J
josh
3 days ago
Unfortunately these guys hold my…
Unfortunately these guys hold my mortgage, so I’m forced to deal with them. The online banking is pitiful and customer service is worse! I had terrible service when my home was destroyed by a tree fall. The insurance checks that they were supposed to send to me to pay for the damage were held up for MONTHS! They kept claiming that they didn’t have an inspector in my region, so they weren’t able to send out the checks. I, as a last ditch effort to speed things up, told them that I’d arrange and pay for the inspection myself to get the payment and was told no. After several month of calling( hours upon hours) I finally got the checks after showing pictures of the repairs.( why wasn’t this allowed to begin with?!!!) Now I have problems signing in on my account every month. This place is worth 66.89 Billion and has help equivalent to that of a armless man helping you load a truck. Do not deal with these incompetent buffoons!
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keith hageney
4 days ago
Your app seems to not work when you…
Your app seems to not work when you update it on your end. I called for help but kept getting people who can't speak English. When I did get someone that spoke English they blamed my phone even though nothing had changed on my phone except your update. Will be closing my account when I can transfer my accounts to my other banks. Ps. This is not the first time with a problem with there app.
a
anonymous
5 days ago
Ever decreasing level of service
Ever decreasing level of service. They used to maintain updated online records daily. Pandemic hit so i understand less frequent. Subsequent layoffs of so many people that service has gotten quite poor. Now my accounts update every 2/3 days. Any activity from a Friday still not updated as of Monday. Have to consider changing to a local credit union. Technology not as good but what use is technology if the activity is delayed anyway. Sad to say this really as I have banked there 20 years.
M
michael rados
6 days ago
Take your money elsewhere
Take your money elsewhere. Over the last 24 hours with waiting hours on the phone and using there online app. I'm done. The worst customer service I've experienced. I used the word sucky service to a representative and got excused of my language. I was told to expedite a new card because my account was compromised I had to wait 4 weeks for a new card. So no access to funds for a month. But if I call tomorrow before 2 they could expedite it. I waited 30 mins for this call. It was before 2 on Monday. Just make the request. So I'm done. I set up my main account to transfer my money out to transfer my balance and then I go into a loop. I verified the account 3 times. Still nothing. So now I have to waste my time with a phone call. These companies want you to use there apps for customer service. But you always have to end up calling but there reps hands are tied. I see from simple searches that PNC is in trouble. I now know why. Customer service is myth to them. They could care less about there customers.
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cassie greenly
7 days ago
Card continues to be put on hold with…
Card continues to be put on hold with small charges made to card and can’t ever get ahold of someone/they put me on hold for HOURS while I’m stranded and in need of my money that is on my card. They don’t notify you either if it’s being put on hold/if they lock it.
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jason garrett
7 days ago
PNC customer service is horrible
PNC customer service is horrible! Their banking systems are unbelievably antiquated! Cannot wait to move many auto loan elsewhere!
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yolanda yolanda
7 days ago
Spent an hour on the phone to report a…
Spent an hour on the phone to report a lost debit card today. Still waiting and that’s just unacceptable.
R
ris
9 days ago
PNC IS THE WORST BANK I WOUKD GIVE THEM…
PNC IS THE WORST BANK I WOUKD GIVE THEM A ZERO I WISH I CAN TAKE THEM TO COURT! FOR A MONTH STRAIGHT THEY HAVE BEEN TAKING ALL OF MY MONEY AND ITS NOT LITTLE MONEY ITS LITERALLY $300-$600 THEY HAVE PENDING CHARGES THEY DONT TANE OUT TILL A WEEK LATER AND THEY DONT TELL YOU NOR ADVISE YOU THEN OVER DRAFT FEE WILL BE $36 I would pay that and they would still charge me another over draft they are the worst bank ever nobody wants to work for your bank every two weeks taking your paychecks and large amounts at that ! CUSTOMER SERVICE SUCKS SOMETIMES YOU GET FOREIGN PEOPLE THAT DONT UNDERSTAND
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heather “healy lange” langone
9 days ago
If I could give a zero…!!!
If I could give a zero, I would. Read the reviews. This bank is the worst, verging on criminal. If I cared enough I would file a class action - not even kidding - something is very wrong here. But instead I went to a different bank. This bank is HORRIBLE!!! Horrible!!! Run, don’t walk! Some CSA in Philadelphia on some remote line literally shut my account with a lot of money in it bc he couldn’t get a hold of me during business hours while I was working to discuss a complaint I had made about a CSA in Singapore who had no clue what he was talking about when sending me a replacement card. I asked to speak to a supervisor and it was solved. However this manager in Philly literally called me constantly when I was working, no appt. I kept telling him, I CAN’T TALK. I’M WORKING. Next thing I know , the bank closed my account with ALL and (a large amount) of money in it - with no warning or explanation! Run, do lot walk! It was horrible. Caused me great anxiety, not to mention I had to move all my banking and billing. And then the customer service when trying to figure out what happened, treated ME like I was the issue. I was not. This bank is seriously bad. I wonder if they are violating any consumer protection laws. They have to be… it’s awful! But again, I don’t care enough. I moved to a REAL bank. Don’t do it. Someone warned me before I opened the account there and I didn’t listen. Do NOT bank with PNC. Do NOT! They should be investigated.
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pan
10 days ago
If I could give them a ZERO I would
If I could give them a ZERO I would. Check washed for more than $5000 on a check written for property taxes. The lack of assistance to resolve this problem is unbelievable, a total run around. RUN don't walk to a Regional Bank where people can make decisions and treat you like a valued customer NOT a suspect. BTW we filed a police reports and USPS report with the Investigative Dpt.
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brooke evans/ john evans
12 days ago
Fraudulent dept not doing their job
Fraudulent dept contacted me bout a fraudulent charge on my debit card of $450.00 from NY lottery. I live in N C and have never played NY lottery. Told the fraudulent dept no I did not make those transactions. They cancelled my card and I thought everything was fine. I get a letter that there investigating showed it was a valid charge!!!! Well it doesn’t take a rocket scientist to realize that if someone has your number of course it’s a valid charge but I didn’t make it. My 2 different debit cards have been hit twice since Sept.. What is going on with security with PNC? My other bank cards have not been hit. So I am out $450.00. Thank you PNC for nothing….
K
kelik22
12 days ago
Horrible experience
Went to open a high interest savings account and transfer $130k but total failure. Couldn't even complete registering. Site errors and freeze ups. Finally gave up and went to Cap One site and opened an account in 5 min and transfered the $130,000. The extra point interest isnt worth this level of incompetence and frustration. How do they stay in biz? Now I see all of the pitiful reviews and so glad I didn't get to open an account. Their own incompetence saved me from them
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gary w. cook
11 days ago
Déjà vu all over again - BBVA Spain in the USA
Wow. Today's average is 1.4. How did they rate that high of a rating? I guess it is because you can't give them zero stars. Looks like they inherited all the bad behavior from BBVA Spain which I had to use for 9 years while overseas. Absolutely NOTHING is easily accomplished. Calling them is just like calling BBVA Spain. Everything is impossible to accomplish including making transfers from my old banks to PNC. It was a huge mistake trying to do business with them. It took a full day of my time to setup and move payments to them. To unravel the mess and get back to the way it was before will take even longer. Update: Weeks into the whole PNC experience. Untold holds and deposit cancellations. I don't even know what will transfer and what won't at times. So much for trying to consolidate accounts from 3 mediocre banks into one. I picked a new one that is by far the worst to attempt this task. Social media communication is prompt.. with apologies. Escalation Specialists give level two apologies but are empowered with nothing but titles and self-importance. Zero action. Customer service. Hit and miss. They can't take the heat so they hang up OR solve the immediate issue.
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jess perry
16 days ago
Horrible customer service for online…
Horrible customer service for online banking, can't even send zelle payment, called 5 times, 3,4 calls they were cut off, 5th on hold for 45 mins and never got help.
L
l walter
16 days ago
Horrible
Horrible. They can't overcome computer technical difficulties & simply try to "close accounts" to profit when consumer is simply trying to use their own funds! Simply awful experience repeatedly & reported to FDIC for PNC bank capitalizing for wrongful fraud. Losing long standing customers by the second
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joe skinner
17 days ago
Got my statement on my IRA
Got my statement on my IRA. They paid me 69 cents interest and charged me $25 administration fee. Don't get any investment accounts with this bank. The hidden fees will eat you up
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von
17 days ago
Watch out for Overdraft
They are okay, except for the overdraft policy. So, this is the second time that I have been charged over draft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees (about a year ago), but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transactions; therefore, the overdraft fees are justified. What? I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong.
🌸
18 days ago
This bank by far is the absolute worst…
This bank by far is the absolute worst for customer service , knowledge, and any help whatsoever . If you need your money but they won’t let you have access because of their faults .. forget it . Count ion being continually disappointed. Horrible experience . Left me without access to my own money for weeks . Very upset at this point and will keep reviewing .
B
brad
18 days ago
This people are worthless
This people are worthless. The worst customer service around.
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nιхĸole
18 days ago
cυѕтoмer ѕervιce ѕυcĸѕ
already тwιce ι нave dιѕpυтed тranѕacтιonѕ ι dιdn'т aυтнorιze and noone can нelp мe. тнe laѕт perѕon ι ѕpoĸe тo ѕoυnded нιgн aѕ a ĸιтe. ѕнe ѕoυnded lιĸe ѕнe waѕ on тнe тoιleт or ѕмтn. very υnproғeѕѕιonal. ι eхplaιned тнe ғιrѕт ιncιdenт waѕ never aυтнorιzed вc ι dιdn'т υѕe тнe ѕervιce aт all вc мy card waѕ declιned alтнoυgн тнe coмpany нad no proвleм dedυcтιng $100 ғroм мy accoυnт wιтн тнaт ѕaмe ιnғo. neхт ιѕѕυe waѕ wιтн a 154$ ѕυвѕcrιpтιon ғor мyнerιтage ι waѕ ғιne тιl ι realιzed ι'd paιd ғor тнe ѕervιce and ι waѕ never gιven acceѕѕ тo мy accoυnт ғor a мonтн. ι called n тнe repreѕenтaтιve reғυѕed тo тranѕғer мy call тo ѕpeaĸ тo ѕoмeone n вιllιng ѕнe ѕaιd ѕoмeone ғroм вιllιng woυld conтacт мe, never нappened.. тнey are ѕтealιng oυr $$$$ тнιѕ ιѕ y тнey reғυѕe тo нelp.. ι waѕ wιтн coмpaѕѕ вanĸ n тнey ѕold oυт тo тнeѕe crooĸѕ
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ba
20 days ago
My first clue should have been that it…
My first clue should have been that it was impossible to setup a highyeild account with them. They offer 4% but this is not what you end with. A standard account with less than 1% is what you will get. At that point, it will be impossible to see your transactions online. You will be locked out and when you do get in, you will not see a balance. I would say, run and never look back
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carol kennedy
22 days ago
I'm not surprised to see that PNC has a…
I'm not surprised to see that PNC has a 1.3 rating. I tried twice to set up automated payments. Their fax number didn't work, they didn't offer an online set up, at first, so I mailed in the ACH form, but they never got it. Then they called and gave me a code to do it online, which I did. However, now they call and tell me they can't do an automated payment until I pay the first month's payment. I asked Tom from PNC to email me the address and amount and he said he can't do that. All he can email is the ACH form, which they already have from me?!? I don't recommend using PNC Bank at all.
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davidson
22 days ago
La mala empresa inversionista no…
La mala empresa inversionista no invierte te asesoro para tu proceso de repago, repórtalos a G LOB,,,,,,ALRECOV,,,,ERY AG,,,,ENC Y......0RG
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carlos lara
23 days ago
If there was a 0 star I would have gave…
If there was a 0 star I would have gave them that. I called to see if I could have gotten some of my overdraft back and they didn’t help me at all there was one with .10 cents that costed me 35 dollars of over draft I have like 200 dollars of overdraft sense December that the are always late to update the money that is going out it sucks that they don’t understand that that’s to much as not help to give some of it back i do not recommend this bank for no one
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craig dawson
23 days ago
The same freaking bullcrap.
The same freaking bullcrap.. Again Suspended my online banking for no reason.. Absolutely ridiculous as I said the worst bank ever and nothing changes so I guess I'm supposed to spend another hour dealing with this are going in in person well the h*** with that I won't use online banking and as soon as I have time I will go into the branch in person to end my account ..
J
jennifer linn
25 days ago
Over a month and still no replacement credit card
I called PNC over a month ago, before the holidays, to request a new VISA card because the chip and strip were no longer working. Was told I would get a new card within the next week. 4 calls later, it is now January 10, over a month later, and I still don't have my new card. I was told there was a "problem with chips from China" and that it was a worldwide VISA problem. If this is the case, then why have I heard nothing else about this from other banks or in the press. Still waiting to receive my new card. It was really great to not have access to my card over the holidays. In addition, PNC regularly sits on deposits/withdrawals coming in and out of their bank. I suspect they are diverting funds elsewhere to earn high interest rates. Deposits disappear into the ether sometimes for days after I make them. This bank is clearly having problems. Someone should investigate them asap! (I was formerly a BBVA customer who got absorbed after the merger. I never had these issues with BBVA.)
P
p kramer
25 days ago
If you want a bank that ignores your…
If you want a bank that ignores your instructions so thoroughly that you have to make a complaint to the Office of the Comptroller of the Currency (OCC), then PNC is the bank for you. If you want a bank that produces statements written in banker language rather than customer language, then PNC is the bank for you. The PNC branch where I briefly had an account has now closed. I'm not surprised. The day after the OCC received my complaint, PNC finally did what I had told it to do weeks before. My last PNC statement has information that baffles me because of the way the statement was written. If you want a bank that listens to what you say the first time and produces statements you can understand easily, then find a different bank. My credit union statements are written so I understand all of the information easily.
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gary l wooten
a month ago
run away while you can
If there was any way I could leave a half of a star that would be being kind, this is the worst experience I have ever had with a so called bank , I will NEVER do business with them again and will tell everyone I can, the worst ever.
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oneuofk
a month ago
this bank is useless
this bank is useless, making a deposit to logging in online to view you statement. tried to correct a looin issue over the phone with someone that tried to speak English was a loss of time. I say never go through pnc bank for any reason....
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skydiver td
a month ago
Put money in, can't easily get it out.
I opened a savings account online with PNC. The process itself was a mess, taking much more work than any other bank I've used. But it gets worse from there. I pushed $100,000 from my other bank to PNC via ACH. Now PNC says my ACH withdrawal limit is $10,000 a month. Huh? The $100K was just the start of what I was going to deposit, but with such difficulty in getting my money out in a timely manner, I'm giving up and closing the account. I'll have to drive 25 miles to the closest branch to do it. Ridiculous.
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jillian
a month ago
PNC holding my money with no explanation
I recently opened a savings account online with PNC bank. I transferred $10,000 to the account. Now I can't access the account online at all and every time I call them they say that my account is 'under review' and that there is nothing that they can do. SO . . . I can't access my money and I can't speak to whoever is supposedly 'reviewing' my transfers. This is unacceptable banking practice and I'm very angry about it. Beware of PNC bank!
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dennis
a month ago
I've banked at PNC since I was 17
I've banked at PNC since I was 17. I love my local branch. Everyone is so friendly and accommodating.
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jim steck
a month ago
Stay far away from this bank
Stay far away from this bank. We lost thousands from a social engineering scam and the bank employees even up through management did not care. There was no suggestions for help, what to do to safeguard our accounts or any empathy whatsoever. I have banked with them for over 25 years with numberous products and fees paid. And the biggest kicker was they did not like that I was angry about their lack of response so they sent me a letter telling me my account will be closed in 30 days. Wow, what a caring thoughtful institution. Be forewarned they do not care about you or your account security.
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mariaf
a month ago
Charged 25.00 monthly charged out of…
Charged 25.00 monthly charged out of the blue fee when I did not go below the 500.00 balance in accounts. Was able to get the first one taken off in Nov. 2022 took an hour and a half, online PNC chat, terrible software they use or whatever it is called, (very outdated). However, PNC charged me again in Dec. Frustrated this happened again, I tried to get it taken off online, online chat, told me to go to bank. I am sick and contagious so I wrote a letter explaining the error in detail, forced myself to drive to local bank and give through drive through teller. Manager came over speaker told me I needed to make an appointment to come inside and talk with her to get the 25.00 taken off. I have not made the appt. yet, because I'm still contagious. I have been banking with Compass and BBVA since early 1990's, around 30 years. Never wrote a bad check and keep well over the 1000 in every account. I should have never been charged the 25.00 in the first place. But this is what I am dealing with now, like hundreds of others according to the complaints I've read. I just do not understand why customers have to go to great lengths to get PNC to correct their mistakes. This is WRONG!
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liliya lakmanchuk
a month ago
Well it the same story on line banking…
Well it the same story on line banking just on paper only but not really exist after spending 2 weeks open on line account , now I am not able to get to log in account - simply not working . it is horrible and I am sure how they able to exist
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dopésthetic.
23 days ago
Bank Of Stress
Miscellaneous withdrawals is just a polite way to say we’re stealing your money for no reason. So there’s no sure way to be positive you’ll see the same amount in your account when u login, U have to pray every time, So no Trust worthy, And if u call them about it they’ll act clueless, With Double pending overdraft and late fees added on, Glitchy online service that’s always down for maintenance, And requires 30 security steps to reset password, so good luck forgetting it and getting locked out, I could go on on, I’m surprised they’re still in business, A crime ring if u ask me
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craig dawson
a month ago
Worst bank ever
Once again, Denied access to my online banking For apparently no reason after spending 45 minutes navigating the phone system to actually talk to a human being I was just gasoline I was just Given the run around and was told that I have to come into the bank in person to resolve this which is complete nonsense since I've resolved it on the phone multiple times this bank seems dedicated to closing their branches are making it harder to access they have created a horrible dehumanizing Insane experience I have rarely hated any bank more than this
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matt j
a month ago
Southpoint / Fredericksburg loses 25 year client
Went to PNC (Southpoint, Fredericksburg, VA) today to cash a check to me and my wife. Sat second car in drive thru for at least 10 minutes without moving. so decided to go inside lobby. Had a check made out to me AND my wife, signed by both of use to cash for 3-figures. The clerk "assessed" that signature for a good 5 minutes, then once it "passed" she asked the other teller if she was allowed to cash it without my wife present. She has been with the branch for at least 30 days... and is horribly undertrained on all duties from what I've seen on this and prior visit. She was NOT the problem however. The problem was the person "working" the drive thru. He interjected with attitude to her and to the customer (myself) and basically has also not been trained in proper customer service. I have been with this branch through probably 3 mergers, name changes, etc.... for the last 25+/- years. He is also somewhat new (at least at this branch). While he was mouthing off to me and the clerk, the drive thru buzzer sounded for the client there to ask if "everything okay in there ?? It's been a while". He responded how he was the only one in drive thru... and then went back to trying to argue with me about the situation. When I FINALLY left the bank (with my money), the SAME car that had been in front of me was sitting in the drive thru waiting for money. I went promptly to the very next bank down the street (Atlantic Union) and opened an account within about 10 minutes -- while seeing 7 customers helped between the drive thru and the inside tellers at that location. I will test-drive Atlantic Union for a few months but am CERTAIN that PNC will soon be a distant memory for my family. They have been a pain since before the Pandemic started, got WAY worse, and don't even see a way to recover on the horizon.
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jackson schakilome
a month ago
No protection and rude
I had a solid relationship with the Maryland branch of this bank until they lately they started to misbehave and mess up the relationship I had with them for the past 7y.Now I’m looking for another home for my main account.The issue is with cc dpt.For what I came understand is that you have no protection what so ever if someone steals from you.I have a personal and a business account and they were fraud on both of my cc and instead of being credited as my accounts supposed to be protected,nope I got mails saying they wouldn’t refund my money,meanwhile I had never in 7y had any issues like this.I have other cc were I had similar issues and on the spot they’ve fix it but not them.Out of my accounts those are the accounts and cards I was using the most,I would say 90%,but the way they treated me and the level of rudeness they’ve used overwhelmed me and now I’m moving.
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roberta lawkin
a month ago
PNC is by far the worst bank
PNC is by far the worst bank I ever had in my 38 years of life. I had recently opened savings and checking accounts in Plano Texas my husband and I also account for our children. The accounts I opened in the spring of 2022. I recently sent on 11/28/22 a wire transfer to Madrid Spain to family/friend because they working on a major deal, my friends given me the accts prior before so when I send off the fund I was not paying attention that I used the old acct that I had before. When I noticed the error on my part I immediately reached out to PNC and told them. They said it's fine it will bounce back. Because a week past and it didn't bounce back I told them to just recalled it back, I guess they didn't want to do there jobs, I been sending money internationally a long time, apparently PNC only want you to do sending locally. Right after I asked for the recall they closed all my accounts with no prior notice. Up to this day on 12/26/22 I haven't received my money back!! PNC buy out BBVA here in the United States. I send the money to BBVA. How will I know that my funds return when my accts are all closed down. Be warm people PNC is not to be trusted. Take your money and go to a Credit unions.
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nickolas navarone
a month ago
Can't get worse
Have been with the forerunners of this bank since 2004 whe it was Compass-which was a great bank-then became BBVA was still good -then came pnc. Have been dealing with banks for almost 60 years have never dealt with a bank this bad. They will charge for the most trivial issues - have closed accounts and then they make service charges- change requirements and you won't know about it- after 18 years am closing all accounts
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andre smith
a month ago
Im done with pnc….other bank giving…
Im done with pnc….other bank giving back ur money faster pnc telling u 90 days…have been scammed by someone I opened a dispute…why should I wait that long to get back my money doesn’t make sense to me it don’t need 90 days to figure out a scam…so everyone please take note I’m being very honest
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aj love
a month ago
The MOST RUDE
The MOST RUDE, CONDESCENDING, AND UNTRUTHFUL customer service I have ever spoken with to date. They will lie to your face that you made a late payment just to charge you a late fee when you made it on time. They try to talk over you and make it seem like you’re wrong but they messed with the wrong one today. I’m filing a complaint for the two horrid people I spoke with on the phone today. Just a bunch of accountant managers with NO ACCOUNTABILITY.
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stephen lord
a month ago
PNC Closed my account when a check written to me bounced
I opened an account with PNC. Someone gave me a check and the check bounced and those F'ers at PNC closed my account. Why? I didn't bounce a check, the person that wrote me the check bounced it. I will NEVER work with PNC again and I will leave every negative review I can. I'm pretty sure PNC is staffed by Nazi's.
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ralph hickman
a month ago
PNC Customer 10+ Years
I've held an account with PNC for over 10 years. They follow the guidelines to handle banking properly. Sometimes they are a bit too rigid, but I'd rather that when dealing with my finances. Once you have over $50k in your accounts with them, they give you a personal banker. That really helps you get a lot of tasks accomplished much quicker. They have all the same fees as every other bank, but you won't see them in the news for running scams on their customers.
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litharenite
2 months ago
PNC Bank customer service is horrible
PNC Bank customer service is horrible. It took 5 minutes jumping thru hoops punching numbers giving the system all your information. Finally reached a live person and you have to start over giving them the same information.
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will smith
2 months ago
They seriously need to learn to better communicate.
On the banking app There was a pending deduction for a payment to a chase credit card.I have never had any account with Chase, so I contacted customer service and was told nothing could be done until it was actually posted. So the next day it was posted for $420 and left me with an overdraft. Contacted the bank and the basically told me to 1. File a dispute and 2. Go to my local branch to get a new account number. So looked online and the fraudulent transaction wasn't even listed. Call the bank again and they filed a dispute at their end. At that point that transaction actually was listed online, however my account was now in the negative. I complained again that that meant when my paycheck was direct deposited It would all be taken to pay for the overdraft! Again was told their was nothing they could do until it went through. Next day my paycheck went through and as I expected was not enough to completely cover the overdraft so account was still in the red. I did go up to the local branch and tried to at least get a new account number. And was told I had to open a new account. Needed $25 to do so. I don't have $25. My account is I'm the negative and I had no cash. I am disabled so don't earn much at all.instead the put a hold on my account so no money could be taken out. Ok, fine but I told them I am disabled and need my money to pay for an important prescription. They gave me a # to call. Who could help me getting emergency credit. I did. Was told they would review and make a decision within 48 hours. That was all on Friday. It I'ts now Monday and nothing has changed. To resolve the dispute will take 10 business days, so here I am. No money, no medicine and my electricity will be turned off soon. So guess I'll just die here, just a question of how. Freeze to death in the dark? Die because I can't pay for insulin. Maybe just starve! What I really don't get in all of this is why the hell they even post "pending" transactions if there's no way to do anything about them.I realize the fraud isn't PNCs fault. Someone stole my account number and used my account to pay their credit card bill. So why couldn't I dispute it before it went through and at least prevent my paycheck from being taken up by the overdraft. Even if I got some cash put in I can't touch it now until I get a new #. And then I have to find a ride to the bank to get that done. This all happened over a weekend just before a major holiday. What am I supposed to do! So 1. Why wasn't able to stop the fraud before it happened? Could have at least stopped my paycheck from being taken like it was 2. Why did they tell me to get a new # without telling me it would mean opening a new account which would require cash? 3. Why hasn't anything been done to at least get me the emergency credit? If I actually survive the next couple of weeks I will be changing banks.
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consumer
2 months ago
After years having Online banking and…
After years having Online banking and Mobile banking it shut me out 10 days ago. HOURS spent on phone and in person, no results, keep being told I am being sent to the ppl who will get this fixed. They can’t, so told someone will get back to you in 3-5 days. Very frustrating.
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barry thehatchet
2 months ago
My card is shut off AGAIN!!
My card is shut off AGAIN!!! I travel for a living and my card has been shut off 7 times this year. Last week, trying to get into a hotel in Memphis the card was put on security hold. 30 minutes on the phone and I got in. Tonight in Savannah, GA I cannot get a rental or into my hotel!!! I have been on hold 3 hours!!! My company forces us to use PNC credit card. It is AWEFUL
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bryon bahr
2 months ago
PNC Bank on 8th street Fernandina Beach…
PNC Bank on 8th street Fernandina Beach FL. My husband and I have tried repeatedly to get our bank statements needed for a mortgage. We went in 3 days in a row and was denied help. They told us to do it ourselves online, when we tried to retrieve them online it said we didn't have an online account. We do have an online acct so i called the bank and they said it was a glitch in the system and to come in and they would print them for us. That was a lie! We went in to get them only to be told that wasn't possible. This bank has refused to help us, they didn't care that we needed it for a mortgage and was on a time limit to get this paper work in. We have tried several times to get them online but the online banking app wont give them to us bc of a glitch in the system, like that's our fault??? This bank is poorly run, poorly managed and the customer service is disgraceful! Do not bring your business funds or personal funds to this bank! They could careless about you or your family!!!!!!!!!!
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shawn riley
2 months ago
It appears the corporate decisions of…
It appears the corporate decisions of PNC has reshaped what at one time was a excellent product to more money into investor hands. Over the years I’ve noticed the customer service went from great to terrible. It appears all customer service jobs are not in the United States to pay for lower wage workers. The foreigners can be difficult to understand. I recently had a theft of $2000.00 dollars from a company called remotely a foreign exchange company. I have never had business with this company in my life and PNC attempted to blame me for the purchase. I proved them wrong and got my money back. If you were a investigator would you suspect insider threat since most of the customer service is foreign with access to our accounts ? I had an account with this company since 1995. I recently closed my account and I do not recommend using PNC Bank
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allison becker
2 months ago
PNC not victim friendly
A few weeks ago my SO struggling with addiction managed to find my personal ATM, ninja style at 430 am and removed $200 from my account, he also rummaged and managed to find a single check which he forged ... I reported this to PNC and was given the provisional credit for the ATM charge, as directed I also filed a police report for both. This has always been my own account...PNC has determined that a withdrawal of 200 at 430 am was a valid transaction and took the credit back...now I feel violated all over again! Theft is theft, no matter what, but again this drug addict gets another pass! Btw I did toss him into a detox and terminated the relationship. People wonder why women stay stuck! Well thank you PNC for yet another shining example on why Domestic violence stays the course as a norm in the US
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robert seibert
2 months ago
Great savings interest rates
Great savings interest rates, 4%!! Very friendly branch in Sacramento!
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beth b
2 months ago
Do not recommend!
Do not recommend!
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pat rushwick johnson
2 months ago
I have been using PNC for a long time
I have been using PNC for a long time. Am disabled and use their on-line system. Able to transfer funds from savings to checking without leaving home. Never had a problem but I don't use cash as I am housebound.
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ryan given
2 months ago
The branches have all gone 'cashless'…
The branches have all gone 'cashless' so you can't deposit or withdraw your own money at a branch, which is insane to me. The website and app (or both at the same time) are constantly not working. It's a lot of fun to not be able to manage your business checking account in any way while both are down. If you do try to withdraw money at a branch, they treat you as if you're sticking the place up. Just an overall awful experience and I've had my business account with them for over a decade. It's a pain to get everything changed over to a new account when you use a bank for business banking, but it's time - this bank is trash.
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catrisha harmon
2 months ago
PNC bank steals money.....I Have had…
PNC bank steals money.....I Have had over 1000 dollars stolen from me by PNC by taking double Pending transactions. When I call the bank NOBODY knows what their doing at all.Never can get a Supervisor and they don't refund at all just be lying. I advise anymore to not bank with this bank and if you do remove yourself.
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trizion
2 months ago
Fees on top of fees
Fees on top of fees and they are just getting higher. I have a business account and credit card with them. Why such high fees for every little thing?
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kp
2 months ago
TERRIBLE Bank
We have been with this bank since 2008 when it was Compass Bank, BBVA and now PNC. We have our business accounts and personal accounts with them. They still have not been able to link their credit cards to a single account of ours. THEN a letter arrives stating they're lowering the credit card limit with NO late payment history. I would HIGHLY recommend putting your money in a mattress before banking with this bank. Simply put they're terrible to work with and their customer service is NON-EXISTENT! Dang I miss BBVA!
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christine fowler-neal
2 months ago
I’ve had the pleasure of having…
I’ve had the pleasure of having Kimberly Stennis take a rather disappointing experience and turn it around. Total 360 degrees! Exceptional customer service skills in her wheelhouse! Trust me! Don’t lose her, an absolute asset! Regards, Christine Fowler-Neal
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terry temple
2 months ago
Your manager at the Sellersburg Indiana…
Your manager at the Sellersburg Indiana branch is a dishonest liar. Why are your tellers and all your employees so rude and snarky? I don't need this behavior from my bank! I'll bring my business somewhere else somewhere. Your bank is terrible
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tom
2 months ago
Nonexistent customer service
Our latest login problem on PNC's website: error xxxxxx please try another browser or call us. Called but put on permanent hold. Chat hung once it determined that a caned answer would not help me. Tweet - no response. Now looking for a new bank.
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sandra townsend
2 months ago
Delayed transfers, forced trips to an office, and lower interest rates
(1) PNC takes roughly 5 days to transfer $ to a linked checking account at another bank. When PNC says they're "waiting for the transaction to clear" on the phone what they mean is, "We're earning interest for several days while we make you wait for own money". I have several online accounts at other banks and not one of them takes as long as PNC does. My other banks are either same-day or 48 hours. (2) In order to add a payable-upon-death beneficiary, PNC made me take time off from work to go in person to a branch. I opened the PNC account online, I get my statements online, and I've added my relative as beneficiary to ALL of my other accounts online. Not that hard. Name, Soc. Sec., address of the beneficiary. However, having gone to an office, my relative's name now appears under my own, as if she's a co-owner. She's not. (3) IF there's an office nearby, PNC savings accounts earn a lower interest rate than what their advertising says. One of those small print things. Bait and switch. I didn't want an office, but I'm paying for it. (4) I'm now on my 3rd call to try to close the account. They're simply awful. Sleazy.
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gale i
2 months ago
Three days without access to my accounts!
I have been unable to access my account online from my mobile device or my computer. When I call and someone does answer after 20 minutes they say wait two hours. It has been three days and still not working! I'm ready to withdraw my checking and savings account and go to another bank. Horrible customer service and phone help is useless. Today, 3rd day, I finally spoke to someone who helped me. His name is Reese, very knowledgeable and patient. Was able to fix my connection problem in a short amount of time. Thank you!
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robert gesumaria
2 months ago
Mixed experience with this app
The PNC mobile app works well, most of the time. However, it has one inexcusable glitch: it doesn't recognize my password every once in a while. When this happens, I have to delete and reload the app and choose a new password, and then change the old PNC password on the PNC Bank website, on my laptop. It's very annoying, and, a little troubling. It makes me think twice about keeping my money in a bank that can't even design a reliable mobile app.
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samuel chambers
2 months ago
About sick of PNC online banking app!
About sick of PNC online banking app!! Every time try to go on app. Can’t because always updating or something!! ALWAYS SOMETHING!!! I’ve been with PNC for 15 years.
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ricardo daniel
2 months ago
Totally dissatisfied with PNC Bank
I'm also a former BBVA customer whose account was bought out by PNC without my consent. I'm a retired bank officer who for 35 years worked for major US banks. I find this bank's staff and service to be much below industry standards. Their non-caring attitude leaves much to be desired. They keep adding junk fees to accounts that are not even being used! I'm closing my account at this miserably run bank!
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matt y.
2 months ago
If I could give them “0” stars… I would
If I could give them “0” stars I would. 6+ months on a Line of Credit refinance! With >70% equity in the property! >800 FICO score! >$100k/year W-2 income! With an existing business account, mortgage, LOC, and another joint account! All lies, deception and general ignorance! Proof their practice is based on bait-n-switch nonchalant attitude with a lack of urgency. Closing everything and moving elsewhere. Good Riddance!
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dustin aliff
2 months ago
The PNC Credit Card is A Crook in…
The PNC Credit Card is A Crook in Disguise If You Pay Your bill on time and Accrued cash reward your card will be put on Hold. That’s where they try to Reap the benefits because if your card is On Hold Then You can Not Make a Payment but the Interest Will accrued Over Time until You get In Off Hold Which of Course You have To call and Talk to One specialist agent who is authorized to Take It Iff Hold. Well Do You Think You can Speak To This Person. Of Course Not. I Waited two hours and am actually still waiting to speak to Him Or Her to Unhold my card because if I Don’t The Interest just keeps going Up. Unbelievable Evil in This World Just for A Bit of Money. Was Angry no am Very Sad for Our Mankind and the Extreme Greed That is Out There. Just take mine along with everyone else in this reviews. STAY AWAY FROM PNC IF YOU CARE ABOUT YOUR FINANCES
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jim hamel
2 months ago
You now have to make an appointment.
You now have to make an appointment to go to the bank. I have a checking and money market account and only use my home computer but have to go through 2 step verification--Every Single Time. Annoying. To top it off, the interest rates are below norm. I am ready to close all the accounts.
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ella black
2 months ago
Better security
OMG, what are you doing to stop thieves taking my money, don't you have expects in security and technology, you have to be ahead of these crooks!
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daniel privitt
2 months ago
Horrible banking experience!
Horrible banking experience!! Came from BBVA and never had a problem with them then they were bought out by PNC and that's when the problems started. First it took me 3 weeks to get my bank card. That should have been my first clue. After that I started to notice transactions I made would randomly appear and disappear from my acct. I only have this account for daily expenditures (gas, food etc...) so I like to know exactly how much money I have in this acct at any given time. Because of this problem I cannot rely on the banking app. Example... Sunday I have $1000 in my acct and I use my card 4/5 times Monday and Tues and when I use the card the money is deducted from the acct. then on Wednesday 2,3,4 or all 5 will be removed from my acct like they were never there and money put back. They will be gone for 2/3 sometimes 4 days then just reappear. It's almost like they purposely do this to try and get you to overdraft. Until I switched banks I had to dig out an old bank book I had to physically write and calculate every time I swiped my card. What's the purpose of a banking app if its not current. I talked to pnc numerous times about this issue and they swore they do not remove transactions. They said the merchant does it??? Kinda odd the same merchants didn't do this when I had BBVA. Not only that the app is down without warning more times than it should be and always at the most inconvenient times. I put up with this nonsense way longer than I should have. Everyone I know that was like me coming from BBVA have left PNC as well.
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re
2 months ago
Customer service is bad as it gets with…
Customer service is bad as it gets with their online account. If you don’t believe me. Give them a try. Lol.
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wannabtico
21 days ago
Oh where to start
Oh where to start. Let’s begin with BBVA, a fine bank that treated their customers with professional service and awesome respect. PNC, the bank that acquired BBVA, is the complete opposite. Upon my father’s passing, they’ve provided me with inaccurate information and incorrect forms and during these days of trying times reprehensibly, they simply didn’t care. I had to continuously pry for responses, at times agents would not follow through with my requests, or I was simply “ghosted,” or ignored until I became persistent. Trying to reach the source of their policy and procedures, I’ve found that impossible. I do feel sorry for the tellers who once were employed by BBVA, a wonderful bank, and now they have to contend with PNC- I could see the sadness in their eyes and demeanor. I’m in the process of transferring my PNC account to a different bank. By now you would realize I absolutely do not recommend PNC nor their callous practices; however, I do sorely miss BBVA. Edit 01/14/2023- after approximately six weeks waiting for answers that really didn’t address my questions about the errors on their part and their refusal to correct them, I forward a complaint to the Attorney General’s Office in my State. This is how PNC functions and more appropriately-egregiously malfunctions.
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mwright
2 months ago
Worst bank ever
Worst bank ever. Can’t deposit a check and have funds available right then. Opened a new account. 2 weeks later still no card has been sent. Bankers couldn’t tell me anything but to keep waiting. Couldn’t even make a purchase or transfer funds using my account number, they still couldn’t give me an explanation for that. My money was stuck in this bank and I couldn’t get it until I physically went and withdrew every cent I had in there. I have bills that have to be paid online and couldn’t. I had bills late because of this. Absolutely ridiculous and I won’t ever put another penny into this bank.
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golf guy
2 months ago
Closed my account without any prior…
Closed my account without any prior notice. Do not bank with these people for any reason. Horrible customer service....
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ken and diane powell
2 months ago
Banks interest rate to customer's checking account disgusting
I just received my checking account statement. My balance is $5,100.00. I got paid 5 cents for this month! That is 60 cents per year and equals .012 percent per year! Now I know a checking account to a bank is a liability, but they're holding MY money. When they charge 24 percent on credit card unpaid balances can't they pay checking account holders more than .012 percent! But I do realize they are no different than other banks; they're all legal thieves!
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terry fin
2 months ago
Don't do it
Pnc bank is terrible
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tonya spence
2 months ago
Don't use this bank if you can avoid it!
PNC makes it very difficult to pay your loan off early, and I did not receive any confirmation that my payment had been received. When I contacted Customer Service (also very difficult), I spoke with a very rude agent who was not in the least interested in helping me and who was curt and impolite, to say the least
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roger cruise
2 months ago
Keeps declining payments
Keeps declining payments - even though I have many times that amount in my account. Am switching banks - I have perfect credit, and yet I now find myself behind on multiple account - because for some unexplained reason PNC keeps reversing payments - avoid this joke of a bank.
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xxxximagod
2 months ago
Worse bank I ever had I have a chase…
Worse bank I ever had I have a chase and navy federal account both are 100x better the pnc unfortunately I had pnc first pnce I pay off my personal pnc loan I closing pnc account for good
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chuck
2 months ago
Froze my account, no explanation, refused to unfreeze for hours. Cost me money, time, embarrassment and stress.
Without warning, PNC froze my checking account. I had over $950 in accessible funds. I had deposited a $400 + check, and $960 cash the day previously. I had rented a uhaul truck to buy heavy construction supplies from a store. Took a day off from work, spent close to $200 on the uhaul truck. After several hours of picking out building supplies, I drag approximately 1000 pounds of building materials all the way from the rear warehouse, through the entire store. With 1000 pounds on a dolly, it was difficult. After waiting in line, I go through the process of checking out. My card comes up declined. Mind you, I put close to $1500 in the day previous. I try again. And again. Declined three times. Now, I’m embarrassed, there’s a bunch of people in line. I check my account balance for my primary virtual wallet PNC checking account. It reads $958 of accessible funds. I am purchasing $508 of merchandise, so what is the issue? I contact PNC. first guy disconnects the call unexpectedly. Maybe it’s bad reception? I call again. Menu prompts, finally get to PNC employee. I explain the situation. I have 1000 pounds of building material, my card is declining at checkout, I need help so I can complete the transaction. I am put on hold two times. Finally the PNC employee informs me that there is a freeze on my card and I need to talk to a specific department to unfreeze it. The employee that informs me that the current wait time is 60 to 90 minutes. I reiterate that I am in the front of a line with 1000 pounds of construction material. IThe employee gives a fake canned insincere apology, saying I would need to wait for someone else to lift the restriction PNC imposed. No one had contacted me or informed me of any reason for freezing my account. No emails, text, phone calls. Without any warning, PNC froze my account. I had been trying to be patient, but the lack of empathy or consideration for the grief PNC was causing me unnecessarily sent me over the edge. I informed the staff this situation was bs, that they were playing games with my money. I am a grown man trying to utilize the money that I earned and deposited into their bank. No empathy for the stress, embarrassment, frustration or financial losses this situation was causing me. the PNC employee ignored my grievances and complained about me swearing and having an attitude. Yeah, I’m gonna have an attitude when you freeze my funds, don’t contact me, don’t explain why, and refuse to address and correct the issue. The employee was being antagonistic. I explain how this situation is causing me tremendous grief, the PNC employee responds with “I’m sorry YOU feel that way.” …passive aggressive BS. The PNC employee then informed me that she would be discontinuing the call because of my swearing and disrespectful behavior. I didn’t start off swearing or disrespectful… Then the PNC employee hung up on me. I then waited on hold for nearly 2 hours, for someone who “could assist me”. The freeze was lifted pretty quickly, and the explanation provided was bs. They claimed my chip on debit card was acting up (sometimes not reading), so they assumed my card was fraudulent and locked my account. I’ve had this account for over 8 years, nearly 9 years. They didn’t reach out, just froze my account. PNC created an unnecessary problem by freezing my account. By the time they finally unfroze my account, the store had returned all the merchandise to their original stock locations. I had spent several hours gathering the stuff and labored to bring the material to the front of the store. Not only was my energy and time wasted, the poor store employees had to spend time and energy restocking 1000 pounds of construction material. By the time the “issue” (ie the bs drama PNC created) was “resolved” (ie - they finally stopped playing games with MY money); the store was about to close, my merchandise was gone, I lost a day I took off from work for, and my uhaul rental would need to be repeated. PNC played games with my money, prevented me from completing my business, and cost me nearly $200 in needing another uhaul rental, and another day to do something that would’ve otherwise been completed today. I lost money, time, and suffered unnecessary stress, anger and embrassment…because PNC decided to play games with my money.
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franco sepede
2 months ago
Title from hell
If you need to finance a car, dont do it with PNC. Their rates may be in line. But once you pat off the loan, you’ll get a major run around to get your title. First they tell you they mailed your title, when it never arrives you find out they never had your title at all. Then they tell you we sent the lien release, again no lien release ever arrived. The statements and monthly bills make it to my house from PMC but not MY TITLE/lien release. When you ask them to mail it again, they tell you they will not. After repeated calls they then send you to a title site. Where they are the main bank listed. You then need to pay $26.00 for a lien release letter, go spend half a day at the dmv, lose time off work and then pay DMV $100 to get your title. Stupid me , i let this happent twice, but never again
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gmc
2 months ago
X customer
When once took over bbva all fees went up. Service went down. I never signed anything with pnc. Account fees up ,overdrafts fees up. Service down
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kl
2 months ago
Had a family emergency and PNC refused to wire funds to a verified bank account!!
Had a family emergency and my cousin, who is a PNC Bank account holder (checking, savings, and investment account) went in to her local branch and filled out a request for domestic wire transfer and provided all needed information. Got a receipt and reference number. No wire was ever sent to my Texas verified bank account. The next day, still no wire initiated and pnc employees called and verified with my cousin who I was etc and she obvious verified. (No one said a thing when she was in the branch in person the day before!) Still no wire went out. I even called pnc myself and told them who I was and asked could they please verify my bank, etc and was there anything I could do to help prove I am legitimately me! Nope. Finally, after 48-hours of no wire sent they call my cousin and decline the wire request saying too risky. What the hell??!! The duress was real! Put us in a jam and a wire is a wire for a reason! Fast funds! It was obvious we were not scammers. My bank was surprised at their action too. We went the extra mile to verify anything and everything. Horrible experience!!
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tia kirk
2 months ago
Behind the curveball
Today i made the choice to leave PNC. I’m not upset , I’m simply learning to take my business to those that deserve it! What played a part in my decision to leave was: Website was constantly unreliable, notary in branch was unavailable (causing me to have to pay elsewhere), not being recouped for $15 fees after pnc closed my acct for another and then didn’t properly move over my $ causing me to wait 3 1/2 weeks for it to be moved, workers seemed Unknowledgeable, long wait times on The phone..only to be hung up on..wow!. PNC you have a lot of work to do. 2 stars out of 5 is considered failing in my book. Customers deserve better Leaders.
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hello tiny nuggets
2 months ago
Worse customer service and bank I have…
Worse customer service and bank I have experienced. Multiple mistakes made on their side when opening a young savers account for my teen- took hours to get his money refunded. Will not allow you to cash or deposit a check made to your minor child- insists that the 10 year old has her own account when dealing with a small amount of money. Do not bank here if you have kids you will need to set up- there is nothing easy or family friendly about it.
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chris
2 months ago
My account used to be BBVA
My account used to be BBVA. One of the finest banks I have ever used. They were apparently bought out by PNC which appears to be pretty terrible. Extremely clunky and difficult to navigate payment portal. Took 30 minutes and multiple tries to pay my bill. Every month paying my bill is a new and frustrating challenge. I would avoid this bank and wish they had not bought out BBVA who understood good customer service.
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monique t.
3 months ago
Unacceptable service
I waited over 20 minutes in the drive-thru. This is unacceptable on all levels. If there's a problem and your branch is open tell the customer to park and come in. Once I pulled up put my deposit in the chute no one came on the monitor to say hello, or even sorry for the delay. Waited and the sent back my transaction done. I had to push the speake button 3x before someone came on the monitor. I then said how rude and you should have acknowledged me and said hello absolutely nothing. Then I said any apologies and the clerk said we're so busy and n I said what does that have to do with acknowledging a customer smh. So through with this Oxon Hill branch so disgusted. 35 minutes of wasted time.
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joann newsom
3 months ago
STAY AWAY FROM PNC
If I could give them a 0 I would this bank has ripped me off and I have the paperwork to prove it. They charged me with so many fees it’s really unbelievable. I would not never recommend this bank to anyone!
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customer
3 months ago
Great atm selection
Great atm selection
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db misner
3 months ago
I started making Auto Loan Payments in…
I started making Auto Loan Payments in June 2022. I would pay the loan amount and $500 extra every payment. The next time I made a payment it said I owed much less than my payment. I called and ask what the deal was and they explained that they just keep the extra I pay and put it towards the next payment. I explained that I'm not 4 years old and I can keep my extra money myself and I want the extra to go towards my principal. The nice Lady said she would straighten everything out and back date my $500 to principal. Well here we are in November 2022 and I'm still making calls trying to get this sorted out. I can go on and on about other issues with it, like saying I was pass due when my account clearly shows every loan payment was on time and there was always extra paid on the principal. Horrid experience and as soon as this loan is paid off I will never deal with them again. Brian.
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mark sieler
3 months ago
PNC recievied my ACH payment then said…
PNC recievied my ACH payment then said that my bank did a stop transfer. So I checked with my bank and waited 3days. My bank said and verified that they had not stop nor recievied back my funds. I recievied paper work from bank went to PNC to report and give them the paperwork from my bank. PNC then said it has to be your bank or you did something wrong when you set up ACH. I set everything up lime there paperwork and customer service said to when I called the verifie I had done it right. Because PNC had just taken over my mortgage acct. Now going on 5 days later. They say it will take upto the 28th of the month to find out wrre my funds went to. And now I can not even set up next month's payment until this matter is taken care of. Worst customer service I have ever had. They make everything your fault and tell you so.
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charlene hall-pettway
3 months ago
TELLER: KAYLAH
TELLER, KAYLAH AT THE MOBILE,AL BRANCH WAS SO VERY VERY PLEASANT & PROFICIENT. WONDERFUL EXPERIENCE
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raman sampath
3 months ago
Need Some Extra effort
Try to make some more facilities to improve the performance.