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PNC Review

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Reviews 483

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Katy Ward
Katy Ward
Aug. 07, 20224 min read

PNC Bank summary

PNC provides loans for new and used cars that are under 8 years old, as well as offering refinancing options on existing leases. Available for purchases made at dealerships and through private sellers, these loans carry a 0.25% rate discount if you set up automatic payments through a PNC checking account. If you take out a loan, you can manage your account through the PNC banking app.

Pros

  • Rates clearly displayed online
  • 0.25% rate discount on automated repayments
  • Loans available for private party deals

Cons

  • Credit score requirements not disclosed
  • $7 fee for payments over the phone
  • High minimum loan amount
PNC Bankat a glance
4.8

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

5.0

Loan Types

Offers all loan types

5.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

5.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

View Rates

Suitable For?

PNC may be especially suitable for borrowers who wish to arrange a sale through a private buyer as some competitors don’t offer this facility. Likewise, it could also be a good choice for those who prefer to manage their finances on the go as you can make payments and set up alerts via the bank’s app.

Features

You can use PNC auto loans to purchase new and used vehicles through dealers and private sellers, or to refinance existing leases. As well as traditional loans, the company offers check-ready loans if you have yet to find a vehicle. These essentially give you the ability to shop as a cash buyer. Main loan characteristics include the following:

  • A 0.25% discount on your rate if you set up automated payments through a PNC checking account
  • Check ready loans available on 2014-2023 models only
  • Vehicles must be purchased through eligible dealers
  • Used vehicles must be under 8 years old
  • Used vehicles must have fewer than 100,000 miles

The company also offers a Total Auto service that allows you to both find and finance your vehicle through PNC. Powered by TrueCar, this feature enables you to see what others have paid for similar cars and to check dealer offers.

Application Process

You can apply for a loan online, over the phone, or in a PNC branch. The first step is typically to review PNC’s loan rates and obtain an accurate value of your vehicle through JD Power.

During the application, you’ll need to provide information such as the below:

  • The dollar amount you’d like to borrow
  • One form of photo ID (driver’s license, state-issued ID, or US passport)
  • Previous address (if you’ve been at your current address less than 2 years)
  • Previous employer details (if you’ve been with your current employer less than 2 years)
  • Your income details
  • The vehicle’s VIN (if refinancing)

If you have a co-applicant, this person will also need to provide these details.

Once you’ve applied, you’ll typically receive your decision within minutes. When you close at a PNC branch, you’ll receive your check on the same day. If you’ve applied over the phone or online, your documents will be sent overnight to your home. 

Remember that you are responsible for transferring the vehicle’s title and placing PNC’s lien on the title if you’re buying out the lease on an existing loan.

Loan Types and Terms

PNC Loans offers 4 loan types: buying from a dealer, buying from a private party, buying out a lease, or refinancing an auto loan. 

The interest rate you pay will depend on the type of loan you take out and start at 4.09% APR.

The following criteria also apply:

  • Check-ready loan amounts: $7,500-$50,000
  • Traditional auto loan amounts: $5,000-$100,000

Repayment Options

The following loan terms are available:

  • 12 to 48 months
  • 49 to 60 months
  • 61 to 72 months

You can make payments through mail, money order, online banking, in app, or via PNC’s automated payment program. You can also make payments over the phone, but there is a $7 fee for doing so.

If you’re having difficulty making your repayments, you should contact PNC to discuss the possibility of setting up an assistance plan.

How Safe Is It?

PNC has several safeguards to protect your data and your money. These include:

  • Security questions when you enroll in online banking
  • 2-step verification
  • Optional account activity alerts
  • A system for customers and partners to report vulnerabilities in the PNC network

There is also a detailed privacy policy on the website.

Help & Support

You can contact PNC by phone, in branch, or through social media. Phone support hours are Monday to Friday, 7am-10pm (ET) and Saturday and Sunday, 8am-5pm. You can contact the company on Twitter Monday to Sunday, 6am-12am.

T: 1-888-PNC-BANK (762-2265)

How PNC Compares


PNC
Lending Tree
Carvana
APR
From 4.09%
From 2.49%
From 3.9%
Minimum credit score
Not supplied
None
None
Loan amounts
$5,000-$100,000
$1,000-$300,000
$1,000-£85,000
Loan term
12-72 months
12-84 months
36-72 months
Suitable for
Buying from a private buyer
Comparing several options before making a decision
Purchasing a used vehicle

Summary

If you’re looking for a flexible auto loan, PNC has a great deal in its favor. As well as offering the freedom to buy from a dealer or private individual, it can help you find a vehicle that suits your needs and offers check-ready loans if you’re still shopping around. Although PNC does come with a relatively high minimum borrowing amount, this may not be an issue for many borrowers who are keen to benefit from other features such as its 0.25% rate discount and competitive APRs.

Physical Address

249 Fifth Ave, Pittsburgh, PA 15222, United States

View Rates

Disclaimers

Purchase: Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 4.09% to 9.14 %. Available rates within this range may vary by loan amount, repayment term and model year. The lowest rates are available to well-qualified applicants. Your actual APR may be higher than the lowest available rate and will be based upon multiple factors such as credit qualifications, loan amount, repayment term, model year, automated payment from a PNC checking account and number of days to first payment. APRs include a 0.25% discount for automated payment from a PNC checking account. Automated payment must be set up at loan closing to qualify for the 0.25% discount. If automated payment is discontinued, you may no longer receive an automated payment discount and your rate will increase 0.25%. Model Years: Auto Loans to be secured by a 2014-2023 model year non-commercial vehicle with up to 100,000 miles. Repayment term restrictions apply for vehicles with model years 2014-2017. Certain restrictions apply for mileage from 80,000 to 100,000. Credit is subject to approval. Certain restrictions and conditions apply. Rates are effective as of 06/27/2022 . Rates, terms and conditions are subject to change at any time. For more information, visit www.pnc.com/checkready.

 Loan Payment Example: The monthly payment per $1,000 borrowed at 4.44.XX% APR for a term of 72 months would require 72 monthly payments of $15.85 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 4.09% APR for a term of 12 months would require 12 monthly payments of $85.19 based on 30 days to first payment.


NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor " in the "Credit Score" drop down option are established by BestMoney.com as a guideline. Standards for rating credit scores and associated available rates may vary by lender.

Refinance: Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 4.24% to 10.14 %. Available rates within this range may vary by loan amount, repayment term and model year.
The lowest rates are available to well-qualified applicants. Your actual APR may be higher than the lowest available rate and will be based upon multiple factors such as credit qualifications, loan amount, repayment term, model year, automated payment from a PNC checking account and number of days to first payment. APRs include a 0.25% discount for automated payment from a PNC checking account. Automated payment must be set up at loan closing to qualify for the 0.25% discount. If automated payment is discontinued, you may no longer receive an automated payment discount and your rate will increase 0.25%. Model Years: Auto Loans to be secured by a 2014-2023 model year non-commercial vehicle with up to 100,000 miles. Repayment term restrictions apply for vehicles with model years 2014-2017. Certain restrictions apply for mileage from 80,000 to 100,000. Credit is subject to approval. Certain restrictions and conditions apply. Rates are effective as of 06/27/2022 . Rates, terms and conditions are subject to change at any time. For more information, visit www.pnc.com/en/personal-banking/borrowing/auto-loans/refinance-an-auto-loan.html 

Loan Payment Example: The monthly payment per $1,000 borrowed at 4.59% APR for a term of 72 months would require 72 monthly payments of $15.92 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 4.24% APR for a term of 12 months would require 12 monthly payments of $85.26 based on 30 days to first payment. NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor" in the "Credit Score" drop down option are established by BestMoney.Com as a guideline. Standards for rating credit scores and associated available rates may vary by lender. Refinance Loan: Refinancing at a longer repayment term may lower your car payment but may also increase the total interest paid over the life of the loan. Refinancing at a shorter repayment term may increase your car payment but may lower the total interest paid over the life of the loan. 

Katy Ward
Written byKaty Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

PNC Bank
PNC Bank
PoorReviews 483

Trustpilot reviews

See what some costumers are saying about PNC Bank
PNC Bank
PoorReviews 483
on
Excellent
6%
Great
1%
Average
1%
Poor
5%
Bad
87%
  • author
    Joel John
    Sep 01, 2022
    Thanks

    I really appreciate you all ,may good ness and messy be with you all day

    ...

  • author
    april
    a day ago
    I absolutely hate banking with PNC

    I absolutely hate banking with PNC. I have a car loan through them and it’s a nightmare. Their drafts are super delayed and when I do bank drafts online it shows that they’re not even on there. I’ve had multiple double drafts of my car payment and at one point it took 12 weeks to get one of them refunded. It’s always something with them. If you can avoid banking with them do so.

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  • author
    Daniel McDonald
    Jan 01, 1970
    Worst bank ever

    Worst bank ever. They tell you what you want to hear, even a supervisor. They blame a merchant for a refund pending for 4 days now. It shows pending in my account still. Supervisor said it would be available by the end of the day. Yeah they probably just said that to get me off the phone. Then if you ever need to use an app like Earnin you can't since they say it is for security reasons. That's a lie, cause every other bank does. I think PNC has pathetic security practices but blame it on other companies.

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  • author
    RussellUpsomgrubb
    Sep 24, 2022
    Another horrible bank

    Another horrible bank. As the Fed raises rates banks are raising their deposit rates on savings and or checking and CD's. Even Citibank is paying 2%. PNC Bank is still paying 0.04% interest on savings unless you have a million dollars and then it goes all the way up to 0.05%. Talk about lack of competitive rates.

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  • author
    Willie Taylor
    Sep 24, 2022
    Almost any other bank is better

    Almost any other bank is better. Keep track of your transactions. They will return your payments instead of holding them until the creditors take them out of your account making you think you have money left when you actually don't in hopes that your account becomes overdrawn. Phone app is down frequently.

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  • author
    Marc Fox
    Sep 24, 2022
    This is probably the worst customer…

    This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application.

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  • author
    kathy
    Sep 23, 2022
    Do not use this place.You will regret…

    Do not use this place.You will regret it.I had BBVA but they sold us out to this sorry place.Please pass this place up

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  • author
    San Sierra
    Sep 21, 2022
    Horrible is all that comes to mind

    Horrible is all that comes to mind. They will lie, cheat and irritate you no matter who you speak to. When you ask them specifically why they did this or that they can’t even answer. Terrible Terrible experience. So glad we got away from this horrible company

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  • author
    Yo b
    Sep 20, 2022
    Takes money out twice and lags on withdrawals

    Dude… I got this bank when I was a about to get out of highschool, it’s been about 2 years since and this bank has done nothing but irritate me,I do save money n take it out of my acc to store it somewhere more safe. But I do paycheck to paycheck at times.. I just HATEE when I’ll buy something on the 3rd, my bank will say they took out the money for that item.. but on the 10th itll take it out again and sometimes leave me negative a day or two before I get paid I’ve seen other ppl complain about this too. I swear they do it on purpose and I cannot take it anymore they’ve done this more than 5 times and I don’t touch my money when Ik I can’t, I’m not a dummy BUT THEY STILL AWAYS GET ME INTO THE NEGATIVE. i guess these are many red flags, time to bank somewhere else. Pnc sucks 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡

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  • author
    keezee roots
    Sep 19, 2022
    Cash/check atm deposits disabled without notification

    PNC decided to disable cash/check deposits at their branch atms in San Antonio, Texas today, Sunday September 18, 2022. Now my personal bank account will be overdrawn tomorrow morning(Monday). Thanks PNC!! They didn't bother notifying their customers about disabling cash deposits at their atms today. I am furious about this, and will be closing my account in the morning. Worst bank I have used my entire 53 years of life. I hope they fail and go away.

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  • author
    Scott LAMASTER
    Sep 18, 2022
    Bad HELOC Experience

    My wife and I were working with PNC on a HELOC loan. We both have 740 or higher credit with a dept to income ratio of under 50 and good income, we also invested over 120k in the property over the past 12 months. We started the process on 7/15/2022 and finally decided to use a different lender on 9/08/2022. The reason is because PNC used a drive by appraiser that undervalued our property by at least 115k. When we brought this to PNC’s attention and provided receipts and documentation, it was like pulling teeth to have them set up a new appraisal. When they finally did, it was the same appraisal company, but this time they came into our house. Two weeks later the new appraisal came in 20k less than their 1st appraisal. THAT’S IMPOSSIBLE SINCE WE HAD JUST INVESTED 120k. PNC did not want to loan us what we were requesting so we reached out to another lender, and we are already set to close on 9/22/22. The new lenders appraisal came in at 115k over what PNC had. They were so disturbed by the other appraisal company’s incompetence, that they decided to file a complaint. It took PNC almost 3 months to process a basic HELOC loan with good credit and income, as our new lender completed the process in about 3 weeks. I will never use PNC again!

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  • author
    Denise
    Sep 17, 2022
    Thee most fascist Chinsiest bank ever…

    Thee most fascist Chinsiest bank ever for an increase on their visa credit cards.

    ...

  • author
    Tom Altman
    Sep 16, 2022
    Terrible bank have not been happy since…

    Terrible bank have not been happy since they bought out my old bank. Terrible customer service. Refinanced with Vonda Allen she lied, cheated, and insulted me along the way do not give them your money.

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  • author
    Paulie Norb
    Sep 15, 2022
    One star is way too generous…

    Except for one or two tellers this bank is the worst. My last bad experience among many was trying to purchase a cashiers check with funds from my home equity line of credit for a purchase. The teller actually did not know how to do this transaction nor did the teller next to him. He had to ‘Google’ it within their own computer system I would assume. This was after waiting on line inside the bank with four other customers ahead of me for 35 minutes, I was beyond frustrated and not too happy after waiting, then having untrained and unknowledgeable staff. Between myself, my husband our two children and our small business, we have eight accounts and I’m over it and will be closing them mall. The other terrible reviews speak for themselves.

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  • author
    Garry Wonroc
    Sep 14, 2022
    One star is too much I have an account…

    One star is too much I have an account that my daughter opened for me due to health issues they have my name and Social Security number attached to the account my daughter has given me a couple of checks in emergency I cashed a $1400 check today …. $30 charge …not the first time… I only have $30000…. When my suit is settled 10s of millions…. I’m getting out of this scam bank …its 2022 u buttheads …. Learn your competition….I don’t need you … this will be seen by egotistical ears… y’all will be humbled in time HARRY R CURNOW 111

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  • author
    Dan Pazsint
    Sep 13, 2022
    PNC stole my money

    Without any notice PNC absconded with 2 of my checking account balances of some $6000,, gave no explanation and LIED about sending me the money weeks ago...several attempts with bank managers and representatives have failed to get them to give me my money back...THEFT seems to be a PNC specialty service.

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  • author
    D. Simpson
    Sep 12, 2022
    Do not use for a Mortgage Loan

    Do not use for a Mortgage Loan. The Underwriter makes up their own rules and qualifications for your loan to be approved. You may be told that everything is going well by your loan officer and start paying for things and even have to provide more documents and information, just to make the underwriter happy, even though you provided the information already or who they may need to contact to verify, the Underwriter will decide will on what they want to accept or spend time to verify and will not communicate with the loan officer. We missed our deadline dealing with PNC and their underwriter not accepting a non taxable documented employment with years of documentation. We paid for the appraisal and other needed things a week before the deadline and our loan officer could not get the underwriter to update them on anything causing for their boss to get involved until our loan officer told us that we need to go look elsewhere because the underwriter wasn't going to approve us, even though his boss said all our information and documentation was good. Our loan officer was told prior to us paying for the appraisal that our file was good to go by the Underwriter but a week later, no communication until a few days after the deadline has passed. When brought to PNC about their failures on how this was handled, and requesting compensation for the appraisal, PNC saw not issues with what occurred after doing a "lengthy" investigation and refused the request. Getting denied for a loan is part of the game, but lack of communication, being told inconsistent information and even being told by the company's loan officer to go look at another company and apologizing for how the Underwriter handled our file, are all red flags as to why you should not use PNC for a mortgage loan.

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  • author
    Kimberly Zimmer
    Sep 12, 2022
    I worked for PNC for 17 years until my…

    I worked for PNC for 17 years until my job was eliminated. My husband passed recently from prostate cancer. I have done my best to pay all bills before the due date and my payment history will reflect that. Paid 3x the minimum due. Having more heartbreak due to the loss of both our dogs as well. Cannot believe the way I was treated for paying 3x the minimum due not even 24 hrs after due date. Will take all assets with PNC elsewhere. Way to go pnc!! I’m am embarrassed that I trusted you with my $ for this long. I will pass your heartless treatment to anyone and everyone I know!! Aren’t people going through enough?? I’m so ashamed of PNC!!

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  • author
    KA
    Sep 11, 2022
    Homewrecker …

    I am closing my account of 20+ years after learning the manager of the branch Emilee Westendorf manager at Vandalia Ohio has been sleeping with my husband during work hours for over a year. Not blaming her for the affair but to get paid to ruin my families life - I’m not ok with that . I will not trust my money at a bank that pays their managers to engage in this behavior.

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  • author
    Ben Saulnier
    Sep 10, 2022
    Bad bad bad

    Bad bad bad bad bad Bad bad bad bad bad

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  • author
    TIMOTHY VALLEY
    Sep 06, 2022
    I will never use this bank again

    I will never use this bank again. I had a credit card throught them and they just reduce my credit limit with no notice and then want to charge me overdraft fees. Worst credit card bak ever existed. Do not get a credit card through this crooked bank.

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  • author
    Jane Ingram
    Sep 06, 2022
    Paid my monthly Visa online of $50

    Paid my monthly Visa online of $50. PNC deducted the $50 from my checking account, which is with another bank, and then deducted $50 again. They admitted their mistake. Instead of putting the month back into my other Visa, which is my check account, they said they would send a check within 7 to 10 days. Why did I have to wait for 10 days for them to mail a check and then deal with a screwed up post office to wait for the check. They made the mistake. Why do I have to wait to get my money back. I originally had my checking and savings with PNC but then could not account or a missing $589, of which they had no interest in helping with this loss. My balance is low enough now not to use the card any more. I feel sorry for the people who for this bank but the complaints are not about brick and mortar. They are about the people who work for the bank.

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  • author
    Consumer
    Sep 06, 2022
    I can't rate any lower.

    I can't rate any lower. Or I would.

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  • author
    Bobby
    Sep 02, 2022
    Had this account for 16 years until PNC…

    Had this account for 16 years until PNC bought the bank and never had fees. Now PNC is stealing the money that I had in the account. They should be put in jail for theft. No reason to take something that doesn't belong to them.

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  • author
    Carl Monroe
    Sep 01, 2022
    33 years, what a waste.

    33 years with this bank in various iterations and still asking for my identity??? Cannot receive or make calls overseas yet they want me to respond to one time code each time. Also $100 deposit left open as pending beyond maximum days, did nothing. Yuk.

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  • author
    Mimi no
    Aug 31, 2022
    They are the worst bank ive ever had

    They are the worst bank ive ever had. They allowed my money to be stolen and used for someones sony playstations account. Super easy to track. Yet they cant resolve the issue. I just got a nice raise at work and will be closing my account next week going to a much more professional outfit.

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  • author
    Bob Parker
    Aug 29, 2022
    Banks online system doesn't work!!!

    Banks online system doesn't work!!!! Press 1 or 2. I tried over and over then u get a are you there? System is a joke!!! Switching to Chase!!!

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  • author
    Danielle O'Callaghan
    Aug 29, 2022
    I would give zero stars if I could

    I would give zero stars if I could. I deposited cash at a bank location atm at 930pm and the machine ate the cash and turned off. The deposit was never made into my account, provisional credit is not granted by pnc until up 10 business days, 1 to 2 when expedited. This was cash my parents gave me to order my daughters birthday gift, their is nothing else PNC can do nor are you able to talk to anyone above James Trotter. No 24hr customer service, and an outside company who deals with the atms. This is very inconvenient to customers. I will be closing all accounts with this bank including a very substantial estate account. I rather do business with a bank who can work with me as a customer.

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  • author
    Jimmy zabala
    Aug 28, 2022
    This is a very unprofessional bank

    This is a very unprofessional bank, terrible service, really bad service. Their website is very poor, their own employees do not understand it. There is no way this bank should be allow to operate. They promised to fix several problema we had with our business account and never even responded. Terrible bank.

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  • author
    Evan
    Aug 27, 2022
    Banks vary depending on location and…

    Banks vary depending on location and staff. Edinburgh indiana and kankakee il are awful. Skokie is great

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  • author
    Yurina
    Aug 27, 2022
    Worst banking experience ever.

    I gave them one star because I can’t give them minus 10. We were customers of BBVA (personal, business, loans, credit cards, etc.) and we ended up taking our accounts to another bank because since PNC took over it’s been chaos. Their customer service is deplorable and after months of going back and forth they simply gave up on our complaint and now we end up with outrageous unjustified charges. Worst banking experience ever. Don’t expect the BBB to help resolve your complaints. PNC isn’t even accredited by the BBB so it’s a waste of your time. BBB reserves the right to modify the reviews and they will publish a review in my name that has nothing to do with our complaint, ignoring our arguments and siding up with PNC. Para los hispanos... no se dejen engañar por la publicidad, realmente no tienen servicio en español.

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  • author
    Vivian Caulkins
    Aug 26, 2022
    This is the absolutely WORST BANK in…

    This is the absolutely WORST BANK in the WORLD!!! I was unfortunately forced to come to this bank after BBVA sold the bank to them. I have had nothing but problems since. I have had 3 faudulent transactions on my account since my beginning with this Bank! I contacted the fraud department each time with absolutely NOTHING done! The first one was a fraudulent lawyer who took $1,000.00 from me and then I never heard from him again! After their “investigation “ they took the grand back out and never told me WHY they decided to side with this crook! I never received a confirmation letter stating any reason why they decided to go against me. I have since had 2 other issues which the last one I cleared up myself. I’ve lost over $4,000.00 because this bank does absolutely NOTHING to resolve anything!! I’ve also had a customer service agent flip out on me for just wanting answers. I would trust the Mob with my money faster than this Company! Please don’t keep your money in this bank! I got threatening emails because my account was overdrawn from this last fraudulent issue and in spite of them knowing about it, (the overdraft was -$1.12) they sent me threatening emails and tried to get me to stop payment on my last payment for this lousy $1.12!! They do NOT care about the customer. This is obvious! I took all of my money out of the bank and only put what I absolutely need to put in until I get another bank!! I have also attempted to contact headquarters. If they don’t contact you the first time you never hear from them again!! I do NOT recommend this bank under any circumstances!!!

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  • author
    XxxgamerslothxxX
    Aug 25, 2022
    This is the worst bank in the world

    This is the worst bank in the world! My account was hacked so I received two phone calls from the fraud dept…..both asked me for pin or password…not given. One was an actual person from fraud dept! Acct was put on hold but allowing 3 payments to go through. They didn’t go through and I was charged for them. They wouldn’t let me transfer money to a new bank, even being in the bank and going through a few people on the phone. I was hacked 3 times in 3 months since I was with them. Their telephone people are horrible! No one knows what they are doing! They make false promises! DO NOT USE THIS BANK!

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  • author
    Chazzlynn Mack
    Aug 25, 2022
    They was extremely rude and highly…

    They was extremely rude and highly unprofessional and asked questions that was not necessary and the women refused to cash a check because she did not want to give me my money and the people behind the counter was laughing at me this was the pnc bank located in Pickerington ohio next to the giant eagle store

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  • author
    Kedron Shepherd
    Aug 22, 2022
    This bank is terrible every since PNC…

    This bank is terrible every since PNC took over i havent been able to sign into the app and also i had a secured credit card that was turned into a credit which means i am stuck at that limit unless i qualify and also they dont offer any services to small business that dont qualify them outside of finanicing ....Terrible Service

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  • author
    Al
    Aug 22, 2022
    What I'm about to tell you is

    What I'm about to tell you is , to be quite frank, unbelievable. I don't blame you for casting doubt on my story but I assure you it is all true and verifiable because the branch called the police and I'm sure there is a record. As I write this it is Sunday afternoon. I am sitting in what is my new lodgings which happens to be a blue port a potty on an abandoned job site. It is raining. I have not eaten since noon Friday. My water ran out last night. When my truck was impounded they allowed me to get what I could carry but nothing could be left on the side of the road so all my possessions left as well. I am 1,000 miles from home. I was a normal , responsible person with employment and I considered myself an asset to society as a whole. That all changed at 5:30pm Friday afternoon at a PNC branch near Cincinnati when I put my ATM card in their machine which promptly confiscated it. I went inside to inform them of the problem to which their answer was "Call your bank". They informed me that although the ATM is on their property, has their logo on it and they do business with it that they don't own or have any control over it. My bank will not mail a new card to me because my residence at the time was a hotel as I was out of my area working. At this point PNC bank had left me destitute. You had taken the only access to my finances. Saturday after opening I went back to the branch to seek help. My rent was due. I was low on fuel and had not eaten in almost 24 hours.( At 48 hours the pains seem to subside but the longings for food does not) I had found a checkbook and re-entered the branch, after talking to my bank who gave me several options , I was pleading for help. I was adamant about presenting solutions to the scenario which came about as soon as your ATM took my card. I offered several solutions but was rejected to the offer! At this point I could tell they were done with me and that's when the police arrived. To shorten this story , mainly to conserve battery , let's jump to Saturday night. Since I could not pay room rent I packed my belongings in my truck and tried to get to my jobsite but ran out of fuel before I got there. Last night when the police arrived to investigate why I was there . I told them the story so far and that I was out of fuel and waiting on tomorrow to try to seek a remedy as I was now destitute and homeless because of PNC bank. I don't think they believed my story. Why shoud they? It sounds like a made up sob story and I am going thru it. I don't think whoever reads this can ever fully understand or appreciate the shame of being penniless and homeless with no options. Where at every point help was available but refused solely because when we normal people see a begger or homeless we think I did it why can't they? What's wrong with them for being poor? I've been broke and homeless for a day now and I tear up at my attitude towards the less fortunate. I understand the shame of having nothing. I see the look in people's eye when they regard me. Asking for help, Telling a wild story of how "Really, it's not my fault. I have money I just can't get to it right now". I will thank PNC bank for one thing. You have opened my eyes to how close we ALL are to reverting to our animal instincts. I will be drinking river water soon. I have not gone thru the dumpster yet but I fear it is in my future. I'm mainly hopping to find shelter material but some canned goods would be welcomed. I can bash it on the rock and drink whats inside if I find something. Have you ever thought about how to open a can without an opener? I have. It's Sunday now. I hope to have better living arrangements by tonight because you can't really sleep sitting up in a port a potty I've found . At best you get a few naps in. So here we are .... I'm broke,homelss, no vehicle Hungry and hiding out like a criminal on old job site I have no way of accessing g my funds. I was refused all help at the branch then you called the police to tell me I can't even sit in your lot while I figure this out You have ruined my life. You have stolen my access to life's necessities with no apology or compassion. I have money. I have checks. In today's world I cannot believe such a simple thing has cost me so much. You had the chance to remedy the situation instead you chose to distance yourself from your responsibilities. Your actions have left me in a situation I may not survive all because your machine ate my card. What small things turn the wheel of life against you instead of for you. Monday...Daylight If you think you won't kill to survive, your wrong. When faced with starvation the human animal will go to very drastic measures to continue life. 5hats all it is. The single , sole very basic need to eat takes over. You don't think 'will it be missed?'does it have a family? The hunter comes out. The wind takes on a thickness you have never felt before. The snap of a twig sounds like a gunshot. After the kill is when the work

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  • author
    Kathy Kettley
    Aug 20, 2022
    Stay away from PNC credit card

    If I could give it less than 1 star I would. They let me know at 9:30 pm that they were not putting through a transfer that was going to my PNC credit card. Money was there, but through their negligence, their PNC credit card had charged me a late fee. Credit card customer was rude and unwilling to remove fee!

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  • author
    Abi Garnett
    Aug 20, 2022
    I was a customer for 4 years and I…

    I was a customer for 4 years and I recently lost my prepaid debit card. I called for a new card and changed my address. I was giving to option of 7 to 10 business days or 3 business days. I chose to get it in 3 business days and pay the fee. Because of me choosing 3 days my card was suspended. I reached out to Pnc fraud protection and someone was suppose to get back to me. For 2 weeks I was able to get my money off my card at the teller window. Yesterday I was informed my account was closed due to me not providing documentation in a timely manner. I work 6 to 6 . So on my day off I provided the documentation but it was too late. My bill are paid with my account and now I don’t have any way of paying my bills. Because my pay check was sent back to my job. Which will take 3 business days for them to process. Thank you Pnc for not doing your job

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  • author
    customer Jim Botti
    Aug 20, 2022
    Absolutely wonderful people associated…

    Absolutely wonderful people associated with the bank on rt57 in Hackettstown,NJ, Caring, efficient, friendly, and knowledgable

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  • author
    Robert Stapleton
    Aug 19, 2022
    Follow up on my complaint with PNC Bank

    After more than three weeks of trying to get the rewards percentages resolved we have not moved any more Forward than where we already were. Out of all of the pages that show every transaction that has been made we were only able to get three pages that showed the actual percentage. Lucy the branch manager has tried to get corporate to get this information to us so we could get this resolved but has had no luck. Corporate did call me the day before yesterday and left a voicemail. I tried returning Angela‘s phone number I left a message I did not receive a return call I called approximately an hour and a half later and still have not received a return phone call from her. Phone call again with no answer. I pay my statement balance every month, which is my actual balance now because I do not carry over a balance from previous months. I Went yesterday and paid off the balance, at the PNC branch on Jefferson as it was going to be due on the 20th and I did not want to take a chance of this dragging on to where for some reason the payment wouldn’t be able to be made on time. What I thought was going to be a situation that Could get solved fairly quickly, especially after meeting Lucy face-to-face as she is the branch manager, and Angela from corporate. For some reason, we could not get the documents we needed to go over and see where mistakes have been made, one way or the other. After waiting three more days with no appointments, no explanations. I went yesterday and paid the balance on my account off $1471.25 . I will be adding this to my original complaint, as I don’t feel this will ever get resolved. Draw your own conclusion, that if I was an individual that had hundreds of thousands of dollars in the bank or even millions, would it have taken over three weeks to get this resolved? I think not. In closing I would like to acknowledge that Lucy the branch manager has always been polite and professional with me and I felt she wanted to get it resolved as much as I did. I only talk to Angela twice she assured me that they were going to take care of this and that they were on it, but nothing ever got done. Maybe after reading this you can make your own decision about doing business with this lending institution.

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  • author
    carrielyn
    Aug 17, 2022
    Outstanding Banking Experience

    Hello, I have used a few banks, however, PNC Bank I feel is one of the best. Their whole team is there to help you, regardless of what you may need, The customer service at the Taylor location I feel is outstanding. You could not ask for a better banking experience.

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  • author
    Colleen Frampton
    Aug 17, 2022
    Predatory Lending

    Predatory Lending! Consumer BEWARE. We got a 100K HELOC at a fixed rate and they snuck and split it into two 80K at the agreed fixed rate and 20K at a variable! This was trickery on GRAND scale. Will not fix their scam and we are now stuck with a loan we were tricked into. RUN AWAY FROM THIS BANK!

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  • author
    Christian Harness
    Aug 17, 2022
    I was TRIPLE CHARGED for a chantico's fire...

    I was TRIPLE CHARGED for a chantico's fire. The rascals absconded with my hard-earned canes money and locked my card on top of it!!! This isn't the first time either!! They did the same when I attempted to purchase a dashing gut knife lore. Now I have to get into contact with my mother so she can reason with the rubbish tellers to unlock my card!

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  • author
    Chimain Douglas-Ministry
    Aug 16, 2022
    PNC is the WORST BANK EVER

    PNC is the WORST BANK EVER. PLEASE RUN. THEY CAN'T DO ANYTHING RIGHT. I AM MOVING ALL OF MY MONEY FROM THERE!!!!!!!!!!!!!!!!!!!!!!

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  • author
    ed russell
    Aug 16, 2022
    IOLTA and Pinnacle are broken

    I went to my IOLTA account online. BBCA was the best with IOLTA. Now PNC has completely destroyed any reputation of being customer friendly. You cant move any money from IOLTA to another account without going into a bank in person. Then PNC starts Pinnacle to allow online transfers. After calling into Pinnacle, the customer service rep asked me for by business ID# and operator #. Those are clearly PNC specific database numbers. Why would PNC be asking me for this? I am moving to a new bank immediately and taking all my accounts with me.

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  • author
    Cindy Hughes
    Aug 16, 2022
    God help anyone today who is a POA

    God help anyone today who is a POA. They want everything done in person. Even when you do they don't do their work. Spent over 4 hrs and they didn't even put the POA in their system. All this for an address change. Too bad management will not hear what needs to change. Apparently they make too much to care.

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  • author
    Mike DiCi
    Aug 16, 2022
    One of the worst banks ever/Lyndhurst branch

    PNC formerly NCB, has to be one of the worst banks in terms of customer service. Their moto should be WE DO NOT RETURN PHONE CALLS. Not the assistant manager, nor the Reginal manager. Put your money somewhere else. How many phone calls does it take to fix a problem. In my case, 2 weeks and counting. Worst of all, NOT a single phone call from their part.

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  • author
    Antigone
    Aug 15, 2022
    Rude Customer Service

    I just finished speaking with customer service at PNC. I was a BBVA customer and since PNC took over I have not had a reason to speak with anyone. I called online banking and was transferred to customer service. The young woman I was talking with about enrolling in online banking was rude. I did not have a pin for my card I had had the account for 10 years but had never used the pin. Also, I did not have an ID pin given to me when I setup the account because I never setup an account with PNC. I answered many questions to show that the account that I wanted to enroll in online banking was mine. I was eventually informed that I would need one of those pins to enroll in online banking. However, the customer service persons voice was getting louder and had a negative tone. She could have just said initially " I'm sorry but I will not be able to enroll you in online banking today the card pin is required. I can send you one in the mail which you should receive in 3-5 days. She sounded annoyed that I did not have a card pin, did not have an ID pin and that I was not aware of those facts. She had asked earlier on if I wanted a pin and I said no I just want to enroll in online banking. I did not know that I had to have a card pin to enroll in online banking. I have only ever used a card pin for cash withdrawals which I have not done in the last 25 years. Also, I have had many online banking accounts and if you can provide enough information customer service has always been able to help. I have never had to have a card pin to enroll in online banking. I was already enrolled in online banking through BBVA and the account was about 9-10 years old. So maybe using a pin is a good idea, but pardon me for not knowing that it was required. I have been asked many questions over the years but never have I had to have a card pin. When I told the customer service agent that she had an unpleasant attitude she was even more unpleasant. I can only imagine my distress if had I been calling about a serious banking concern. I told her that I had been a customer at BBVA. My first experience with PNC was today, a bank that I had never even heard of until they took over BBVA. What an unpleasant first and probably last experience.

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  • author
    Robert Lowry SirReal Artist
    Aug 14, 2022
    BBVA had an award-winning app

    BBVA had an award-winning app! And now I'm working with a company that barely has an app. I do my business overnight and this is when I need to move money... this is when I need to bank. Just about every other day they have scheduled maintenance for the f#*&$ing app as well as the online portal. If only I could use one of the sites I would be able to manage but they shut both the app and online banking down at the same time and I am so frustrated and I am just done with this bank. I am going somewhere else.

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  • author
    Daniel Hayslip
    Aug 13, 2022
    This daniel hayslip my account do…

    This daniel hayslip my account do believe keven clark sandey packstion and edd scoot. Stilling my money report it trazasion sed angel wilder only one new my pin so how some get in this

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  • author
    Ted Rebardo
    Aug 13, 2022
    I only gave 1 star because the customer…

    I only gave 1 star because the customer service reps answering the phone were nice. With that being said, I applied for a loan with a 773 credit score a week ago and still haven't got a response. It shouldn't take more then an hour. Today I said forget it and applied for a loan from discover and was approved in 10 mins. I will never recommend pnc

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  • author
    Valvina camacho
    Aug 13, 2022
    I applied and received a checking and…

    I applied and received a checking and savings acct with pnc .The customer service is terrible .the call wait time and online access is also nit very good.i was really dissapointed

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  • author
    Ollie Gratzinger
    Aug 13, 2022
    I wish I could give 0 stars

    I don’t bank with PNC but I have my car loan through this bank and every month it withdraws my car payment from my checking account automatically. Well, what I assume to be a computer error led to PNC withdrawing my monthly payment FOUR TIMES in one day — more than $1,400 — plunging my bank account into the negatives. I tried calling, but the voice banking wouldn’t work and there doesn’t seem to be another way to get through. I tried messaging, but the webpage would crash every time I tried. Finally, I went to a PNC branch to solve the issue and the manager was incredibly rude. He talked down to me the whole time and basically insisted I was lying, until I showed him my bank app with the multiple transactions. He then said there was nothing PNC could do. (Fortunately, my bank was able to dispute the claim, and also refunded me the overdraft fee I incurred because of PNC’s error.) I’ll be refinancing my car loan with a different bank after this experience. Would give 0 stars if I could.

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  • author
    TK
    Aug 12, 2022
    If I could give 0 stars I would do so…

    If I could give 0 stars I would do so in a heartbeat. I have tried to cash a check from my mother's estate that is drawn on PNC and they have twice refused - the first because the signature allegedly didn't match and the second was refused as a mobile deposit that they then would not cash in person either. So no, after having been charged a returned check fee for a signature they didn't like and denying to allow a mobile deposit or to cash it, I have to request a THIRD check be issued and then I have to go back into the branch (where I wasted an hour today) and beg them to cash this check. I am beginning to understand why people bury their money in the backyard instead of using banks.

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  • author
    Dave B
    Aug 11, 2022
    PNC corporate cares more about the money than about the customer

    PNC bank as a company are pretty lousy. I opened an account when I moved to Georgia in 2015. The Palmetto branch is well run, but PNC corporate has many drawbacks. I had my account go negative a few years ago when my wife died and a month later Social Security debited her last benefit check back... typical government. The local branch worked it out with me but otherwise I would have been hit with fees for 4 days (PNC charges, or used to charge, a recurring fee for the first 4 days your account is negative whether any new transactions have gone through or not.) Second, I tried to get my house refinanced to fix my septic tank and PNC was there for every step, calls each day to update me until they decided that they would not do the refinancing. One day I stopped hearing from them until I got the form letter a week and a half later that they would not be doing the refinancing... basically they talked to me until they decided that they would not do my refinancing (and get the interest payments for it) and then I was not worth talking to or emailing. The final straw was this spring. I had a house in another state that I finally got to sell. I needed a form notarized since it was a cash sale. I went into the local branch (they have a notary, I know because I had called) to get it notarized and was told that they only notarize real estate that is done through PNC. So I had to find another notary and pay to get it done even though I had been a PNC customer for years and had never missed any payments to anybody or bounced any checks. Again, the local branch is great but PNC corporate seems to me to be all about makibg the money and, in a choice between making some more money and customer service, the customer will always lose.

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  • author
    Nelson
    Aug 09, 2022
    A stellar employee!

    While I have not been happy with the 800 number customer service or the format of the monthly statement as compared to the old BBVA statement I would like to give the above rating to an employee, Pamela Donaldson, at the branch bank in Killeen, Texas. She has been very courteous and helpful in assisting our moving some funds around. The bank is well represented by her manner and abilities.

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  • author
    blake johnson
    Aug 09, 2022
    Worst bank

    Worst bank. Charter should be revoked. They acquired BBVA and didn't give me access to my account for 3 months. 3 months! No one could figure it out. My dog is smarter. Their technology is terrible. Their people are terrible. Their branches are terrible and they keep closing them. Online access gets revoked randomly, fees for atm balance check. Its like this bank is from the 1980s. MORONS

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  • author
    MARY MIX
    Aug 09, 2022
    Worst bank ever

    Worst bank ever. Try to run a business but 1 roll of Quarters a day!!!! Yesterday tryed to buy 200.00 ones, said they did not have. Never been treated this way ever. I will be leaving.

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  • author
    Lee Palles
    Aug 08, 2022
    The credit card division is the worst I…

    The credit card division is the worst I have ever worked with. DO NOT USE THEM. They make egregious errors in the handling of your account, will not acknowledge their mistakes, and may ultimately decimate your credit score.

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  • author
    PNC sucks
    Aug 08, 2022
    Illegal mystery fees

    Yes, another unwilling victim of the BBVA buyout. They bought my mortgage and then stated adding fees and charges. Last one was for $1500 for some transaction they initiated while they were supposedly fixing another error they made on my account. RUN don't walk away from POS institution.

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  • author
    Will Smith
    Aug 08, 2022
    Absolute crap bank

    Absolute crap bank. More concerned with what kind of garbage service they can con you into using than in having decent customer service. I'm switching service. I really miss BBV

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  • author
    Michelle Loomis
    Aug 08, 2022
    The App cannot be accessed / used on…

    The App cannot be accessed / used on your device about 40% of the time. Super glitchy. I regret joining PNC. Michelle Loomis

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  • author
    Annette Baggett-Robertson
    Aug 07, 2022
    My biggest complaint is that…

    My biggest complaint is that transactions on their end are so slow to process, and I never truly know how much money I have. Twice I have been overdrawn suddenly , after just seeing that I have money available. The app is too confusing and slow. I never had any problems like this when we were BBVA Bank.

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  • author
    Lydia
    Aug 06, 2022
    The Crap Bank

    If I could leave PNC with less than 1 star I totally would. I’ve been with this bank for years now and I honestly don’t know why because my family and I have had nothing but problems and gone into financial issues because of them. I’ve had one helpful lady who spoke clear English in all the countless times I’ve called to speak to their customer service. They have other nice people that work there but I don’t know if they realize I just nod along to things they say because I can’t understand them. I think they do it that way to lower the number of calls made to their CS dept. but it would still be nice to not have to be on the phone for an hour because I need everything repeated. But even after calling them three times over the last two weeks, I still don’t have a debit card. They told me it would arrive in the mail earlier this week, and it’s now the weekend and I was told by another PNC member just this morning that the order for my new debit card is nonexistent. I’ve been without a means to pay for anything for like three weeks now. The money in my old checking account was hacked into and stolen. I know better than to use debit cards now, but having one just in case would be nice. I was told my social security number is wrong by several PNC members. I can’t send money through Zelle either right now because my ATM pin does not work. I can’t use my bank account in Venmo because I have no means of verifying my account. And of course banks are only open like 3 days a year so I have to wait another while before going in for more help. I actually just got a Discover card for the time being so I can afford to eat and have a roof over my head. Oh and don’t get me started on PNC randomly cancelling access to all my accounts for no reason. That’s a fun one. And the worst part is, this happens ALL the time. I’m so lost with this bank, I don’t know why it’s so bad and I know it’s sort of known to be the “bad bank” too. It just sounds like such a hassle to switch banks.

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  • author
    Dorothea L
    Aug 06, 2022
    PNC Bank Is Bad

    PNC Bank Arlington, Texas. The worst banking experience EVER--froze me out of my account for a week without any notice to me--leaving me scrambling to pay my rent that I had scheduled to be paid through my PNC Account. I am NOT talking about a check hold. This money had been in my account for a month and a half. They still have not returned all my money. I opened a new account with PNC Bank in June 2022 after I moved to a different area, with a cashier's check and two $100 money orders. They could not be bothered to call the issuing bank for the check until the next day. And made a big stupid deal about whether I could open a new account with a cashier's check. ARE YOU SERIOUS RIGHT NOW? The check was cleared the next day, but they put an extended hold on the $100 money orders--which I thought was crazy. They had been fooled by a money order before they said. I thought that was the point of using a money order that it is as good as cash-apparently not. But the real crazy was yet to come. I made additional deposits over the next month. On Sunday, July 31 paid my rent online with my PNC account. On Monday, August 1, 2022, I got a low balance email alert from my PNC Bank account. I looked on my account and it showed I had money but said $0 "available" balance. I called CS and she (dumb) said the bank had decided "they did not want a relationship with me", but would send me my money in TWO WEEKS by mailing me a cashier's check for my money. What about the rent that's due now? I asked for her supervisor (dumber). He didn't know anything. He gave me apparently the wrong phone number to "account closure". I called "account closure" and their answering machine said it was the "check fraud" department and if I left a message they were not the right department they would not call back. What you cannot bother to call a customer back to re-direct my call? Apparently not b/c they never called me back. I called and emailed the Arlington, TX PNC Branch repeatedly. The woman who I spoke with, Betty, had set up my account in the first place. I told her I wanted my money NOW. She lied and said they had already mailed the casher's check to me. I asked by certified mail? She didn't know. She told me her manager's name, Adrian and he would call me back. But he didn't call me that day. I asked her for the manager's manager/director's number. She refused to give it to me. She said I had to go through channels. I told her for that to work the manager had to call me back. In the meantime I'm scrambling to pay my bills and rent with no access to my funds, after incurring a NSF fee when PNC Bank did not honor my rent payment and I incurred a $42 FedEx fee to overnight a rent check from another account to the leasing office. I spoke with PNC Branch Manager Adrian on Wednesday or Thursday and he was going to look into it. Crickets. On Friday we spoke and he said I could come pick up a cashier's check for my money. He didn't say what changed or why I couldn't get my money from Monday to Friday up to that point, despite my repeated demands, and now I could. What happened? He said that PNC had probably sent me a letter explaining. I told him NO, PNC Bank hadn't sent me ANYTHING and the only way I knew they had frozen my account was a low balance alert I had set up. Adrian said they were holding $1,000 for a mobile deposit I had made on July 11. I asked why, he said they were holding it for 5 business days. I asked him if he was aware that today was August 5th, and his explanation made no sense. 5 business days had long since passed. I walk into the bank Friday to get my check and Betty says, oh they decided they will keep your account open.... after ALL THAT. I asked her who in their right mind would continue to do business with PNC Bank? I got all my money out of my account except that $1,000. I am still waiting to see what lies I will hear and hoops I have to jump through to get the last of my funds out of the grasp of PNC Bank. I asked Adrian why they were holding my $1,000. He said he didn't know but once I got it I would have to go back up to the PNC Branch to close my account to keep from accruing fees. I hate them so much right now. I suggest anyone even considering using PNC Bank to run, RUN, unless you want them to freeze access to your money, without notice to you, for a week at a time, bounce your rent payments, and keep portions of your funds indefinitely without explanation. Outrageous! It appears that PNC Bank's security is so lacking, and they have been fooled so much, that they will put everyday customers like myself through hell to the point that it frustrates the whole point of having a demand account. If you cannot pay me my money on demand, and you make my payments for my obligations late as a result, what good are you as a bank? NONE.

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  • author
    Nicole Haskie
    Aug 06, 2022
    By far one of the worst banks to work…

    By far one of the worst banks to work with. They have maintenance to systems almost every other day. Customer service is even worst. I definitely look forward to switching soon.

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  • author
    Ali Nour
    Aug 06, 2022
    One of the worst bank ever in the world…

    One of the worst bank ever in the world 🌍 this bank is seems to be horrible bank I ever seen, this bank everything bad nothing make you interested with this bank, bbva was better thousand time than this bank, before they switch to pnc, nothing on this bank is good at all, horrible bank, horrible customer service, horrible app, this bank should be garbage of the world.

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  • author
    John Sharp
    Aug 05, 2022
    Video banking instead of actual people…

    Video banking instead of actual people at drive through, I understand the option for those with hours that don’t allow them to do their banking any other way but to make all others suffer because of this is BAD customer relations . I and many I know in my town are looking into other banking institutes.

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  • author
    Terri Hess
    Aug 05, 2022
    This banking corporation is horrible…

    This banking corporation is horrible and we will never deal with them ever again. My husband has been with them for over 10 year and their fraud department is just as bad. We have papers with fraudulent signatures and all and they allowed this all to go on with deposits and withdrawals and we have no idea how whoever it was even got ahold of our bank information to even get into our account and they have done nothing about this but put it against us. They took my husbands whole check knowing this is going on and used it for the negative the fraudulent people caused and won’t give it back so seeing how they want to play and we have the evidence we have they will be in contact with an attorney and they will pay it all back and they will pay the fees of the attorney. Seriously don’t waste your time with this bank they are very untrusting and don’t care about their clients it’s disgusting what we are going through but we are going to turn this right back around on them. Don’t open anything with them cause your not protected they lie and we will never bank with this bank again….

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  • author
    Kathy
    Aug 03, 2022
    Another victim of BBVA buy out

    Another victim of BBVA buy out. Horrible experience. It was a struggle to get access to my account. Been waiting a year for a pin to my debit card. First rep told me they don't send it and you have to go to a branch. Finally agreed to send it but was never received. Next rep said they usually send it and could expedite it for $25. When I pressed to have it expedited for free, her manager told me they don't expedite mailing pins. Finally got to a branch today and the woman said it should be the same pin as I have with BBVA. Nice reps but they make it up as they go along. Forget about calling, the IVR wants every detail of your life and frequently just hangs up or doesn't recognize button pushes/words. Stay away.

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  • author
    Nicole Elliott
    Aug 02, 2022
    0 stars

    0 stars. Worst banking experience. I was with compass not PNC! Most greedy company I’ve ever dealt with period. Avoid PNC they do not care about their customers. All they want is money and step on you to get it!

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  • author
    Nikki Blackwell
    Aug 02, 2022
    PNC Bank sucks

    I wish I was able to give this Bank a negative score but I have to choose a one as the lowest I wouldn't recommend this Bank to a person that only had a dollar to deposit let alone anything over a hundred they'll keep your money whenever they decide especially when you make big transactions like paying for a funeral. When I made an appointment with a banker I was telling her about my situation and how I was trying to pay for my son's funeral then she's going to tell me we not going to have this conversation in this Bank don't talk about what's going on in this bank we don't want to hear that okay so now not only are you taking my money but you're censoring my conversations as well thanks PNC Bank for nothing. And don't worry I plan on posting these reviews on all social media platforms as well as any platforms containing to reviews for PNC bank until I get my money. And mind you I deposited my income tax refund

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  • author
    Tonya Antaki
    Aug 01, 2022
    The bank branch in Plum Pa is one to…

    The bank branch in Plum Pa is one to stay away from. I live out of state and after speaking to the teller regarding cashing a check I sent my daughter for an emergency, she refused to cash it. I have 3 times the amount in my account and she got great enjoyment humiliating my daughter! I will never step foot in that branch again. I am filing an official complaint with the bank regarding her actions along with the prejudice attitude she had towards my daughter. Such a disgrace to have someone so evil working with the public. She needs a job with ZERO interaction with people.

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  • author
    Yunus Kesici
    Aug 01, 2022
    Kredi notları çok onemli

    Kredi notları çok onemli

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  • author
    DONALD MASON
    Jul 30, 2022
    PNC bank did it again

    PNC bank did it again. I received deposits from the woman who purchased my house in Maine. I then had a PNC rep call me and question the deposits, which I explained. Then I received deposits again this morning and it showed a $2400 balance in my account as I had $900 already in the account and another $1,400 kicked in. I then transferred $1,300 into my savings acct at PNC and a few hours later I get a low threshold alert of $0 in every account leaving me with no money for the weekend. I then called and the bank explained that all my transactions were now pending with a $0 balance in all accounts and quite possibly it would be cleared by Monday. So I told them to cancel my transfer so at least I'd have the $900 back in my account and they refused to. What is the most idiotic thing is the fact that the transfer wasn't from an external bank but from the same bank from checking to savings and they still placed a hold on funds that actually existed and were not from a pending deposit. At the very least they should have credited the $900 which was clear and held off in the remainder.

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  • author
    Jennifer Cooper
    Jul 30, 2022
    Worst bank ever - grade F!!!

    I’m a legacy BBVA customer that was forced to join PNC bank, and it has been an absolute nightmare. During the migration, customer service had no clue what was going on and could not answer questions. Then, after the launch occurred, trying to get in touch with a live human was almost impossible (the mobile app at least allowed you to “chat”, but the answers from their agents were scripted). Now, if / when I call to try to get help, they simply want to pacify you with what little information that can share and then pawn you off to another dept or push you to the website to get help. I had to file a dispute with them regarding an erroneous payment I made to the wrong doctor and it has been months since I asked for help. I sent them all the info and documentation they asked for, but no word on status, no communication at all. When I call, they say it will a being handled and that I’ll get a letter or something, but refuse to put me through to anyone. Strangely, in the past few weeks, I’ve received numerous messages from “customer experience” reps saying that are following up on my dispute l, but when I talk to them they ask for a lot of w personal info the bank should know, so now I’m suspicious of phishing. They are a mess! They owe me $344.97 for the billI I wrong accidentally paid to the wrong doc, and they have my digital receipt + proof in there system I made the payment, so I don’t know why they don’t just tell the doctor who took my money to pay me my refund!!!

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  • author
    Филип Аврамов
    Jul 30, 2022
    The customer service is the worst one I…

    The customer service is the worst one I have ever received! First I spoke with a woman she was trying to finish the call without helping me, I called in 2 hours and I spoke with 3 persons, but nobody helped me. I cannot enter in the bank application and they don’t have the decision. I do not recommend this bank!

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  • author
    Jim Bonham
    Jul 30, 2022
    The most worsted ing bank in the…

    The most worsted fng bank in the world!!!! Most sack of it bank in CORPUS CHRISTI, TX ON AYERS!!!!! CKING MAGGOTS MANAGER, DON'T KNOW THE FK BETWEEN A DOLLAR BILL AND A FUNG QUEER ASS QUARTERS!!!!@ the teller play grab ass WITH Each other's!!! No WONDER THAT'S HIT EATING BARD BANCH IS CLOSING FING BANKS!!!! TRYING TO ORGANIZE PEOPLE TO BOYCOTT THAT AYERS BANK !!! LISTEN TO THE PEOPLE U ASLES!!!!! BUT LOOK AT THE NUMBERS

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  • author
    Chad Piraino
    Jul 30, 2022
    If I could give a no star review I…

    If I could give a no star review I would. The customers service for the app and online banking is garbage. The app is often down or buggy. I loose access to my account online regularly. The activity takes days to a week to show up in the online register. I was told as a solution to keep a paper register. The doesn’t solve the issue of time sensitive transactions. I will be finding a new financial institution to do my personal banking.

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  • author
    Raymond Vrablic
    Jul 29, 2022
    Everything was great until someone…

    Everything was great until someone remotely stole 600.00$ out on my account and PNC has not helped me at all. Totally unacceptable! They keep giving me the excuse they're taking care of it but have done absolutely nothing! Why would someone want an account with PNC if people can steal your money? This is not acceptable!

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  • author
    Kat J
    Jul 29, 2022
    Pretty lame bank

    They do not block overdraft attempts, even though there is no money in account. Unfortunately my hard earned check is now gone to fees for having an overdrawn account and I lost an entire first check. They claim they cant do anything about it, but last time this happened (an attempt) they were able to reverse it so I am unsure what the reality is at this bank. It seems they dont have set policies, tellers and customer service will simply do what they like based on how they feel. Very unprofessional service... I wish I had a good thing to post but since they stopped being BBVA they basically suck.

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  • author
    Richard O'Neal
    Jul 29, 2022
    The percentage of negative reviews says it all

    Former BBVA customer and PNC victim here. If you have a choice, avoid this bank like the plague. You WILL NOT have a good experience. Customer service is non-existent, their phone system would even have you believe no humans work there. Their app is trash and is literally down more than up. Forget about using a PNC credit card, every other transaction will be declined for fraud. One day I could buy groceries, the next I'd have to use a different card. After many attempts, I finally got a moron to look into it and was told there's nothing that can be done to adjust the fraud algorithm. I had no choice in coming to this dysfunctional mess of a bank, but I did have a choice to leave it. I'd suggest every victim associated with them do the same.

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  • author
    Martin Grobowski
    Jul 29, 2022
    PNC is only good if you own a mega…

    PNC is only good if you own a mega corporations. They do not care otherwise.

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  • author
    DAB
    Jul 29, 2022
    Won't fix double withdrawals and can't deposit $$$

    It's been months and they still can't figure out how to get my mobile app to take deposit checks. It keeps crashing and they do nothing about it, don't call me back or anything. Now, they are duplicating charges and claim it must be on the merchant side. Really? Never happened before and now 2 different merchants in the same day? I verified online that they only took 1 w/d each. PNC AGAIN REFUSES TO HELP! And they keep closing branches so it's difficult to get in somewhere to talk to a real person and not a bot.

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  • author
    Robert Stapleton
    Jul 28, 2022
    I just left PNC Bank

    I just left PNC Bank, in the Dallas area. I had to go to the branch location because after three days and 15 calls to Customer service I could never get to talk to a live person. I wanted to get a understanding of my credit card rewards. When I got the card I was supposed to receive 4%, on gas, 3% on restaurants 2% on grocery stores. After visiting with them branch manager they have only been giving me 1%. The branch manager was on the phone with Customer service for an hour, when we finally got to where we could talk to someone. The PNC rep said that since my last rewards I had only spent $30 on gas, I was able to show the branch manager that it was $180. Even the branch manager was surprised at the lie, she wanted me to set up a time in two weeks to see if they could make Look into it and make it right. At this point I try to get back onto mobile banking app, How convenient that the online banking service was down. I have been friends with branch managers tellers that have all left PNC after they bought out BBVA, they all say the same thing, PNC was a toxic work environment, and they could not perform their customer service the way they would like. This is a terrible lending institution, if you actually go online and look at all the reviews 84% of them are negative, out of tens of thousands of reviews at different sites. And all you have to do is go on and read the reviews and then make an educated decision whether to use this lending institution or not

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  • author
    Elizabeth M
    Jul 28, 2022
    HORRIBLE BANK!!! AVOID!!!!!

    What a horrible HORRIBLE bank! And people who work there that have zero customer service! I am the POA for my mother and dropped off my legal documents to get on her account and I was told legal review would take 2-5 days. Had to make many calls to find out what was happening to this simple task. “Dawn” a so/called banker at the Branch in Kettering, OH, doubt she has any education to be in this position, had my paperwork on her desk all this time and certainly no communication skills. with nothing done on it. It is now 22 days later and finally I come in to sign the signature card and she has put a capital letter in the middle of my last name. She says that is the way it looked to her on a note when I left the paperwork. So paperwork had to be redone. I asked why didn’t you check the my name on the legal paperwork I brought in? Silence. I could go on and on with this person and her rudeness and the totally broken system then have, which centers around having to make appointments and wait for days/weeks to be helped or leaving messages that don’t get returned ever! Writing the President of the bank and cancelling account.

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  • author
    SMOKE
    Jul 27, 2022
    WORST BANK EVER

    I don’t even know where to start. This is by far the worst fücking bank on the face of the planet. I don’t get paid on time because of this bank, I’ve been behind on bills because I’ve had to wait 3+ days to get my paycheck and none of my other coworkers had this issue with they’re banks. And I don’t know why PNC is so prideful about theyre app. Half of the time the damn thing is “down for maintenance”. I can’t tell you how many times I’ve been low on money and not been able to get things I need because I can’t check my account balance. Not to mention the constant spam in emails for useless sh!t or the useless things I get in the mail; IM NOT APPLYING FOR A FUČKING STUDENT LOAN. Fūck this bank. Fuçk PNC. It’s the most fûcking retârded bank ever and I hope every single PNC Bank gets blown the fučk up. FUÇK YOU PNC TANT

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  • author
    Brianne Hansen
    Jul 26, 2022
    TRIED TO SCAM US - Terrible bank and customer service.

    PNC bank claimed to have not received our May mortgage payment. No changes had been made to our account information and there were no issues with any other payments. They charged us late fees and continually sent letters in the mail that we did not pay. We provided proof of payment, statements, and even had a conference call with our bank and PNC to prove that the funds had left our account and were not returned. After over 2 months of calls, emails, etc. they FINALLY found the error and they were 100% at fault for losing our money. The reasoning she gave didn't even make sense. I truly think they were trying to scam us out of another mortgage payment. Also they refuse to make up for the HOURS that I spent on this issue that was their fault. They said "oops" and "sorry there is nothing we can do for you." Unbelievable. STEER CLEAR! THIS BANK IS TRASH!!!!

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  • author
    Nancy D
    Jul 26, 2022
    Worst bank…EVER!!!!

    Worst bank…EVER!!!!! I wasn’t given a choice if I wanted this bank, it was forced on me as it merged with Bbva (my bank). PNC holds checks deposited too long. I deposit a check same bank same amount once a week (5years) and they still hold it for at least 4 days before applying to my account. The app very seldom works properly.

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  • author
    Tony James
    Jul 25, 2022
    This is one of the worst experiences…

    This is one of the worst experiences I’ve ever had as a member at a bank. The tellers were extremely rude and very unhelpful every time I went into the branch nearby. It didn’t take me long to figure out why this institution was at the bottom of the corrupt banking world with unnecessary fees, poor customer service and money laundering schemes. Pathetic!!

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  • author
    Jennifer Corsivo
    Jul 24, 2022
    Again with another complaint

    Again with another complaint. When I opened an account I went through BBVA and I absolutely loved them. At the time to avoid any kind of fees all I had to do was add a savings account, which I did. Now that it's PNC all that is out the window. You have to either ha for a direct deposit of 500 every month or keep a balance of five hundred dollars in your account. My money gets spent as fast as it comes in, I will never keep that much in my checking and I don't work a job that does direct deposit anymore. I shouldn't have to take out of savings to cover these fees because that would defeat the purpose of having a savings account. I wouldn't complain if I had fees coming out of one account but I have two checkings, one savings and a credit card through with fees that all add up, fees I didn't have before. I beleive that if you were a BBVA customer prior to transitioning to PNC then the contract they signed should follow them. I didn't sign up for PNC, I was forced to merge. I was told I would get a a call from the escalations department regarding the issues in two to three business days. When I never received the call I called PNC back and the customer service rep told me that I already received a call and that the matter was resolved. I told her I absolutely did not receive a call and the problem was not resolved and to say a matter has been resolved just simply because you want to avoid the issue is just plain bad business practice. They said they would open it back up and someone you'd give me a call, we'll see. I NEVER had any problems with BBVA. I've had all sorts of problems transitioning to PNC.

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  • author
    Dennis
    Jul 24, 2022
    Honestly they do not care about you…

    Honestly they do not care about you unless you are a millionaire. You can get much better interest rates on money markets and savings. For example, on a money market account, you can get a .04 APR rate. At a smaller credit union, you can get a .4 APR rate - a tenfold increase. Wells Fargo and Bank America offer roughly the same low money market and savings rates. One has to wonder why this is

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  • author
    Linda Campbell
    Jul 24, 2022
    Rude and very unprofessional,they think…

    Rude and very unprofessional,they think they are the best but just look at their website design and app.. it’s really behind from all the major banks out there. They refuse to make things convenient for their customers and would let me go download and print 500 plus of check images myself.

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  • author
    Troy Conrad
    Jul 23, 2022
    Consistently terrible banking experiences, BEWARE

    It is almost unheard of for me to think so poorly of an organization to take time to write a negative review. But months of consistently terrible experience with PNC have driven me to it. A poorly executed acquisition of my account from another bank (BBVA) resulted in me not having online access to several thousand dollars for months. Buggy web site, a broken account recovery process, account reps that were consistently unable to get me access... even their automated voice prompts are awful, with a synthesized voice that sounds like it came from the 80s. After a recent (and unsuccessful) call attempting to have them to cancel my account and send me my funds, I tried to use their own automated survey system to give them feedback, but the survey links quickly expire. This is the worst experience I have ever had with a financial institution, by a lot. I'd almost rather give up my money than have to do business with PNC. Thankfully after more than 6 months, many phone calls and numerous attempts I was finally able to log in and access my account.

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  • author
    Lady Sowell
    Jul 23, 2022
    Horrible Customer Service

    I went into the branch to link my accounts as informed to do so by the customer service rep over the phone. The individual in the branch was unable to locate one of my accounts, therefore, I had to go home and find the account numbers. When I returned, the problem was corrected after showing proof of the account. I then needed to make a deposit into my checking account which went smoothly. My second transaction is not going smoothly. I wrote a check from my business line of credit and was informed by the teller that she needed to speak with her manager because she had never cashed a business check from a business line of credit. I’ve now been waiting for 40 minuets while she talks on the phone, help the other teller, etc, without informing me of where she’s at in the process with my transaction. I never had to go through this with BBVA.

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  • author
    JLad
    Jul 23, 2022
    Really bad service

    Really bad service, employees have attitudes. Fees fees fees and no customer service. Horrible.

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  • author
    Neon Nobility
    Jul 21, 2022
    Garbage mobile services

    I'm getting real sick of their mobile banking services being down once every week

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  • author
    Michelle Godard
    Jul 21, 2022
    They stole my kid's money

    They stole my kid's money. Closed the account without our knowledge and just didn't give the money back. They steal kids' baby savings.

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  • author
    Robert Stapleton
    Jul 20, 2022
    PNC Bank It’s very dishonest in it’s business practices

    I just left PNC Bank, in the Dallas area. I had to go to the branch location because after three days and 15 calls to Customer service I could never get to talk to a live person. I wanted to get a understanding of my credit card rewards. When I got the card I was supposed to receive 4%, on gas, 3% on restaurants 2% on grocery stores. After visiting with them branch manager they have only been giving me 1%. The branch manager was on the phone with Customer service for an hour, when we finally got to where we could talk to someone. The PNC rep said that since my last rewards I had only spent $30 on gas, I was able to show the branch manager that it was $180. Even the branch manager was surprised at the lie, she wanted me to set up a time in two weeks to see if they could make Look into it and make it right. At this point I try to get back onto mobile banking app, How convenient that the online banking service was down. I have been friends with branch managers tellers that have all left PNC after they bought out BBVA, they all say the same thing, PNC was a toxic work environment, and they could not perform their customer service the way they would like. This is a terrible lending institution, if you actually go online and look at all the reviews 84% of them are negative, out of tens of thousands of reviews at different sites. And all you have to do is go on and read the reviews and then make an educated decision whether to use this lending institution or not

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  • author
    Julianna Johnson
    Jul 20, 2022
    Worst customer service

    I have been with PNC for almost a year now and it’s never shown me a balance I didn’t have. I looked back at my account and it said I had $300 and I was like awesome I can get home supplies for our moving. I did and everything was fine and it gave me a balance of 43 which was what I planned. I looked back at the account a day later and now it’s at -225. So apparently the app was buggy and didn’t give me actual amount I had. Instead it was showing me the money I had pending. This has never happened to me before and I tried contacting customer service and all they said was I have extended time and have 24 hours to pay to back. So I returned all of the supplies back to Walmart to get my $261 back and it does take a few days for them to return to money. I ask customer service for more extended time and they somehow can’t and their overdraft fees are crazy. So I’m still going to have a negative after this.

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