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PNC Review

Reviews 989

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PNC Bank

Poor

Reviews 989

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Katy Ward

Mar. 30, 2023

3 min read

PNC Bank Summary

PNC provides loans for new and used cars that are under 8 years old, as well as offering refinancing options on existing leases. Available for purchases made at dealerships and through private sellers, these loans carry a 0.25% rate discount if you set up automatic payments through a PNC checking account. If you take out a loan, you can manage your account through the PNC banking app.

Pros

Rates clearly displayed online
0.25% rate discount on automated repayments
Loans available for private party deals

Cons

Credit score requirements not disclosed
$7 fee for payments over the phone
High minimum loan amount

PNC Bank at a glance

9.6

Editorial score

Online experience

Has learning resources, access to rates, mobile app

10.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

10.0

Loan Types

Offers all loan types

10.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

10.0

Eligibility (credit score)

Doesn't cover bad credit

8.0

PNC Bank View Rates

Suitable For?

PNC may be especially suitable for borrowers who wish to arrange a sale through a private buyer as some competitors don’t offer this facility. Likewise, it could also be a good choice for those who prefer to manage their finances on the go as you can make payments and set up alerts via the bank’s app.

Features

You can use PNC auto loans to purchase new and used vehicles through dealers and private sellers, or to refinance existing leases. As well as traditional loans, the company offers check-ready loans if you have yet to find a vehicle. These essentially give you the ability to shop as a cash buyer. Main loan characteristics include the following:

A 0.25% discount on your rate if you set up automated payments through a PNC checking account
Check ready loans available on 2014-2023 models only
Vehicles must be purchased through eligible dealers
Used vehicles must be under 8 years old
Used vehicles must have fewer than 100,000 miles

The company also offers a Total Auto service that allows you to both find and finance your vehicle through PNC. Powered by TrueCar, this feature enables you to see what others have paid for similar cars and to check dealer offers.

Application Process

You can apply for a loan online, over the phone, or in a PNC branch. The first step is typically to review PNC’s loan rates and obtain an accurate value of your vehicle through JD Power.

During the application, you’ll need to provide information such as the below:

The dollar amount you’d like to borrow
One form of photo ID (driver’s license, state-issued ID, or US passport)
Previous address (if you’ve been at your current address less than 2 years)
Previous employer details (if you’ve been with your current employer less than 2 years)
Your income details
The vehicle’s VIN (if refinancing)

If you have a co-applicant, this person will also need to provide these details.

Once you’ve applied, you’ll typically receive your decision within minutes. When you close at a PNC branch, you’ll receive your check on the same day. If you’ve applied over the phone or online, your documents will be sent overnight to your home.

Remember that you are responsible for transferring the vehicle’s title and placing PNC’s lien on the title if you’re buying out the lease on an existing loan.

Loan Types and Terms

PNC Loans offers 4 loan types: buying from a dealer, buying from a private party, buying out a lease, or refinancing an auto loan.

The interest rate you pay will depend on the type of loan you take out and start at 5.74% APR.

The following criteria also apply:

Check-ready loan amounts: $7,500-$50,000
Traditional auto loan amounts: $5,000-$100,000

Repayment Options

The following loan terms are available:

12 to 48 months
49 to 60 months
61 to 72 months

You can make payments through mail, money order, online banking, in app, or via PNC’s automated payment program. You can also make payments over the phone, but there is a $7 fee for doing so.

If you’re having difficulty making your repayments, you should contact PNC to discuss the possibility of setting up an assistance plan.

How Safe Is It?

PNC has several safeguards to protect your data and your money. These include:

Security questions when you enroll in online banking
2-step verification
Optional account activity alerts
A system for customers and partners to report vulnerabilities in the PNC network

There is also a detailed privacy policy on the website.

Help & Support

You can contact PNC by phone, in branch, or through social media. Phone support hours are Monday to Friday, 7am-10pm (ET) and Saturday and Sunday, 8am-5pm. You can contact the company on Twitter Monday to Sunday, 6am-12am.

T: 1-888-PNC-BANK (762-2265)

How PNC Compares

	PNC	Lending Tree	Carvana
APR	From 5.74%	From 2.49%	From 3.9%
Minimum credit score	Not supplied	None	None
Loan amounts	$5,000-$100,000	$1,000-$300,000	$1,000-£85,000
Loan term	12-72 months	12-84 months	36-72 months
Suitable for	Buying from a private buyer	Comparing several options before making a decision	Purchasing a used vehicle

Summary

If you’re looking for a flexible auto loan, PNC has a great deal in its favor. As well as offering the freedom to buy from a dealer or private individual, it can help you find a vehicle that suits your needs and offers check-ready loans if you’re still shopping around. Although PNC does come with a relatively high minimum borrowing amount, this may not be an issue for many borrowers who are keen to benefit from other features such as its 0.25% rate discount and competitive APRs.

Physical Address

249 Fifth Ave, Pittsburgh, PA 15222, United States

PNC Bank View Rates

Disclaimers

Purchase:

Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 5.74% to 22.04 %. Available rates within this range may vary by loan amount, repayment term and model year.

The lowest rates are available to well-qualified applicants. Your actual APR may be higher than the lowest available rate and will be based upon multiple factors such as credit qualifications, loan amount, repayment term, model year, automated payment from a PNC checking account and number of days to first payment.

APRs include a 0.25% discount for automated payment from a PNC checking account. Automated payment must be set up at loan closing to qualify for the 0.25% discount. If automated payment is discontinued, you may no longer receive an automated payment discount and your rate will increase 0.25%.

Model Years: Auto Loans to be secured by a 2014-2023 model year non-commercial vehicle with up to 100,000 miles. Repayment term restrictions apply for vehicles with model years 2014-2017. Certain restrictions apply for mileage from 80,000 to 100,000.

Credit is subject to approval. Certain restrictions and conditions apply. Rates are effective as of 3/30/2023 . Rates, terms and conditions are subject to change at any time. For more information, visit pnc.com/checkready.

Loan Payment Example: The monthly payment per $1,000 borrowed at 5.74 % APR for a term of 72 months would require 72 monthly payments of $16.45 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 5.74% APR for a term of 12 months would require 12 monthly payments of $85.95 based on 30 days to first payment.

NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor " in the "Credit Score" drop down option are established by BestMoney.com as a guideline. Standards for rating credit scores and associated available rates may vary by lender.

Refinance:

Annual Percentage Rates (APRs) for loans amounts from $5,000 to $100,000 with repayment terms from 12 to 72 months currently range from 5.89% to 23.04%. Available rates within this range may vary by loan amount, repayment term and model year.

Loan Payment Example: The monthly payment per $1,000 borrowed at 5.89% APR for a term of 72 months would require 72 monthly payments of $16.52 based on 30 days to first payment. The monthly payment per $1,000 borrowed at 5.89% APR for a term of 12 months would require 12 monthly payments of $86.02 based on 30 days to first payment.

NOTE: The credit score ranges utilized to define "Excellent", "Good", "Fair" and "Poor" in the "Credit Score" drop down option are established by BestMoney.Com as a guideline. Standards for rating credit scores and associated available rates may vary by lender.

Refinance Loan: Refinancing at a longer repayment term may lower your car payment but may also increase the total interest paid over the life of the loan. Refinancing at a shorter repayment term may increase your car payment but may lower the total interest paid over the life of the loan.

Written by

Katy Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.

Trustpilot reviews

See what some customers are saying about PNC Bank

Poor

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Reviews 989

Excellent

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Average

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Bad

88%

brit bee

15 days ago

Ann PNCs Angel

I just spoke to a woman named Ann at PNC, she is the kindest and most wonderful person that I have spoke to today and I am going through the toughest time of my life, I certainly hope that she gets everything that she deserves in life and a big fat raise because she deserves it! Thank you and for giving me hope.

joe gomez

11 hours ago

On 11/07/2023 my debit card was hit in…

On 11/07/2023 my debit card was hit in that Walmart breech, spoke with CS rep on the 9th 39.04 was in dispute well I revied the letter they wanted to fill out came in the mail on the 6 th of December my debit card was shut down on the same day with no notice at 2pm on the way home I went to get fuel and card declined called CS explained to Mr due to fraud my card was not usable no one told me of this or I would have went to PNC to receive new card asked to speak with a manger no.mangaer that I could speak to kept apologizing no.one here. We hung up with no results looked at my account again now missing 200 from my account called back again asked if my account is blocked why was there a charge on my account was told it was internal not a merchant so I ask how can this be you can take money out of my account but can not reinstate my card was told again that department was gone for the day call back tomorrow so.i will go to a branch and close my account and take my business to another bank the is customer friendly I would say to all stay away from PNC Bank to big to do business with they don't care about customers and are trained to correctly guide customers only trained to do is apologize no manager is poor. STAY AWAY FROM PNC OMG

kate westrate

18 hours ago

Poor fraud/scam assistance

Poor fraud/scam assistance I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes I recognized the scam and went into PNC to report it. They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable. I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank. I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money. They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has insured I will never be their customer.

john spears

a day ago

I learnt the hard way not to simply put…

I learnt the hard way not to simply put all of my money in banks. Although it's the other way around, I believe there ought to be some kind of profit saving my money with them. Getting charged for even the most basic things, like SMS, could occasionally drive me crazy with my monthly rates. Not transparent at all since, when you complain, they just tell you to be patient and that they are working on it. Some of these hidden fees are not included in the agreement. Since "TreasureFunding" is dependable and effective, I now invest directly with them rather than using any broker. In addition to the reasonable returns, the support staff is quite proactive. Working with them has allowed me to progress significantly.

adrienne haas

4 days ago

Miserable banking experience

What went wrong? Everything! This bank is inept. My mortgage servicing was sold to this crap bank, and that is what my experience has been, crap. In a short six weeks I've had to contact them 10 times or more. Just getting an online login was a bloody mess with multiple missteps all on PNC's side. Their automated system is about has bad as it could possibly be. Good luck reaching a person let alone a native English speaking person who can at least better resolve the problem/s. To top it off they don't maintain a running balance...even on their monthly statements!!! You cannot determine by any ease if they are properly applying principal and interest payments. I have had to resort to my own spreadsheet tracking to confirm that they are accurate, which based on the statement and online details my first payment was applied differently to what was due per the statement. It was a minimal value difference but it shouldn't be off by even one cent. Have no idea how I will ever get it resolved nor any confidence that they will properly manage my mortgage. DO NOT DO BUSINESS WITH THIS ENTITY. They are misery personified. RUN RUN RUN RUN RUN!!!!!

dave

4 days ago

I was forced to leave 1 star due to not…

I was forced to leave 1 star due to not being able to leave 0.. I won’t go into the specifics but just go with a credit union! Don’t waste your time with this pony show of a bank! TRUST ME!!!

michael young

4 days ago

I wanted to wire money to my Schwab…

I wanted to wire money to my Schwab account and the wire never went through. CHARGED ME THE FEE and the money was never wired to my account. Had no idea what happened. Went to my local branch to find out why. They told me I the dashes in wrong when for my account number. They never specified if dashes were needed or not. No way would open this account again knowing now how they treat the people who put trust in them. I plan to switch banks as soon as I can.

dale kaukeinen

6 days ago

Horrible user interface online

Horrible user interface online and by phone. I have had to change my user name and PIN so many times and I always get caught in a loop until I call and finally get to a representative. Then they start the same stupid security protocol and want to send a number by text but my landline doesn't take texts. I finally ask them a simple question of when my new debit card is coming as it expires 1/24 and merchants who take out autopay from my checking are getting concerned and want a new card. Xmas is coming and I don't trust cutting it so close and losing goods and services including car insurance, meds, and newspaper. I'm a customer of 30 years and they make you feel like trash. Grr - going to use a different bank's card.

julio valdez

7 days ago

PNc Bank has bad service especially the…

PNc Bank has bad service especially the Zelle department with pnc, it's amazing how little quality customer service they have. 2 years with several accounts at PNC where I had my direct deposits. charging 4,000 and 5,000 dollars a month, leaving my savings account with them. and multiple transfers via Zelle. One day because a person sent a report to my Zelle account. without them checking without giving me the option to show proof that I didn't do anything, that that person only wanted to hurt me and I have the conversation messages where she says that she is going to hurt me. They close my zelle account without further investigation and without any appeal. and it is worth highlighting in all my time that there was only 1 incident. and closed once.

don’tgo tolowes

8 days ago

They (PNC) took over my mortgage

They (PNC) took over my mortgage. I have other properties NOT affiliated with the mortgage, yet, they charge my escrow account for those taxes that I pay. After THREE YEARS they STILL have not corrected the issue! Try to speak with anyone and all they do is connect you with Customer Service…when in fact is is more like “Customer Fu@$!ng”. DO NOT DO BUSINESS WITH THIS MICKEY MOUSE bank!!!

sl brick

9 days ago

Worst mobile app ever

Worst mobile app ever. Notifications are terrible. If you like digital banking dont use this bank

tyra baker

9 days ago

Terrible bank/Credit card

Didn't know how bad this company was.Did a balance transfer to save on interest from another credit card what a mistake. I was moving under very stressful circumstances so ii made my credit card payment a few days early because I put in a wrong number from my checking account they charged me a 27.00 late fee.I asked to have the fee waived because I paid my bill early I just made a mistake. They refused saying I already had 1 waiver. I paid off the balance and closed the account because I didn't want to waste time with a company that couldn't forgive a mistake. Now they are ruin my credit I spent years building. I refused to pay the 27.00 so although I paid off the balance and closed the account they reported my account as late significantly lowering my credit score I have spent years building. I have paid the late fee and I am disputing the charge.Now I have to rebuild my credit for 27.00.My credit score dropped from 799 to 663 because of this crooked bank.Stay away from pnc bank.

robert collins

10 days ago

Inferior online banking, predatory credit terms

PNC acquired the bank my wife and I used. This has meant switching to: 1. an inferior online app that often fails 2. an online banking site that is poorly designed and less secure than it should be 3. a credit line for overdraft protection that is set up by default as high-interest revolving credit with monthly payments that don't even cover monthly charges Making changes to that last item has proved extremely difficult and required me to call for support. Not the main 800 number, mind you. There's a special number you have to call, and then you have to press "0" at the right time, even though that's not an option on the voicemail menu. The only option the automated system gives is to pay off the balance AND close the account, by sending a letter and payment to an address in Pittsburgh. I'm giving two stars to PNC because hey, at least they're not Wells Fargo. But PNC is definitely the worst major bank I have had to deal with. I'm switching.

joe baby boy

10 days ago

They took my money out my account…

They took my money out my account Saturday night over 200 and I call them Sunday The representative told me that Pnc banking system is all messed up and that I would get my money Monday morning it’s Monday morning and still my money wasn’t released. I called back PNC now they’re telling me that the money will be released Tuesday might release on Tuesday so they basically took my money and I don’t get to charge dumb no overdraft fees. He could take my money for a couple days but let me take their money DSS overdraft fees very very very very upset. I will no longer be banking with Pnc.

fanica

13 days ago

This bank bought out National City

This bank bought out National City. Since then I have had nothing but problems. They need to verify and record your conversations before answering any questions. They are gathering data on you and they profile you. I moved a lot because my husband was in the Navy on a submarine and not because I am a transient. I am an American citizen and have an accent because I am an engineer that speaks six languages, my mother spoke eleven. This bank is rude and dishonest. They cheated me, added charges thinking that I would not notice. I also have privacy concerns about the information that they are gathering.

doug odum

14 days ago

Out of the blue

Out of the blue, their phone app changed format and makes no sense at all. Of course there is no way to contact them as their online message center has never worked and calling them puts you on permanent hold...

wayne miller

16 days ago

Please do not use this bank for any of…

Please do not use this bank for any of your Business needs. Completely incompetent and unable to perform the simplest of tasks. Any issue you have cannot be resolved quickly. I set up the service for ACH payments with the account specialist so to ensure no mistakes were made and I could send ACH payments without issue. Sent my first ACH payment and the bank froze my account and canceled my ability to send ACH payments. I was never notified the account was deactivated or notified why it was deactivated. Been 3 weeks and they still have not reactivated my account and I cannot use the funds in my bank for ACH and they still have not given me a reason as to why it was deactivated. The branch manager is completely worthless and unable to assist. When you go in person to the bank, they call the same 1- 800 help line that I call for assistance. Please use a REAL bank for your business needs....worst banking experience of my life!

greg schmid

16 days ago

PNC Atm terrible customer care

The purpose of this article is to expose some of the worst customer service practices by PNC. Their effort/ budget spent on satisfying their customers and keeping up ATM equipment horrific This Regional bank office in downtown Manistee refuses to notifying ATM customers that their on site ATM machine is broken and will not dispense cash. Cash withdrawal from a bank owned atm is an, account holder expectation, and primary , function of an ATM machine When brought to their attention the response is “ there are other third party machines to get cash from So, they let their customers input card, put in code , and try to figure out withdrawal options which are not available on the screen. Showing zero considers for customer time and effort to try snd use the machine for withdrawal and realize the machine can’t complete the transaction. When confronted.. Bank employees refuse to put sign on machine saying it can’t provide cash and waiting on corporate to repair. Sorry.. how inconsiderate to customers !!

johnny cats

17 days ago

Terrible customer support, decline purchases for no reason.

They keep declining my elderly mother's credit card, (even though it is all paid off) and refuse to give her an explanation why on the phone. Terrible company. I'm trying to convince her to switch cards.

jane eiseman

17 days ago

Run to another bank

This has got to be the worst bank that I've ever had to deal with. My Dad died on May 16th and for 6 MONTHS I've been trying to get his two IRA's from their clutches. I've sent every piece of documentation that they've asked for, time and time and time again. I've visited two branches and I've talked to 4 bankers in person. I've sent the information by mail, email, and fax and every time I call to follow up, the information is somehow missing. This last time, the woman said that the information "just arrived at her desk" and they would have everything squared away in 10-14 days. That was 21 days ago. I just followed up AGAIN and now the information is again GONE. Now I'm going to have to hire an attorney to get my DEAD father's IRA's where he wanted them, with me. It's been 6 months and I haven't been able to pay his funeral expenses!! If PNC was the last bank on the planet, I'd hide my money under my bed.

rose holland

18 days ago

For the first time ever

For the first time ever, I excepted a credit card from pnc. Today ( Sunday) I received a fraud alert. Last time using the card 3 weeks ago. Calling the number associated with the alert. The lady asked me for my SS #. Never in 11 years that i worked in banking has a bank asked for a person ss # over the phone. I felt like I was being scammed all over again. She wouldn't except any other identity verification. I hung up! Change your methods PNC. Or change your third party card vendor!

dana thames

20 days ago

Take note of FEES before banking with them.

I sold a vehicle and the purchaser wrote me a check from his PNC checking account. I went to the bank to cash the check and they were going to charge me $260 to cash the check. (2% of check amount), unless I opened an account. I asked for a cashiers check and the teller told me there would also be a $260 charge for the check. Ridiculous. Not sure why anyone would bank with them.

jon fried

22 days ago

The Managers at PNC are immature, nasty and make no sense

These people that work there, and managers there are totally moronic. I simply wanted to give them some change into my account. And was surrounded by three of them (because they had nothing to do) about how I need to wrap my coins. Finally, the manager said I could get a handful only and only once a day. But he really didn't want to help me and was obviously nasty and passive aggressive. Like they have anything better to do-- there are no customers in the store! And they can't help me? Makes no sense, these are whiny young babies they have as managers, and treated me worse than dirt-- I am literally afraid to go back to put my change in my account, even though they have no customers? What a bunch of losers, I only go there because I can walk to WaWa from my house, But really these people are pathetic.

kee las

22 days ago

HAPPY DAYS ✅

I WAS DUPED BY THIS PEOPLE THEY ARE WICKED I GOT HELP ON NAME MY PROFILE PHOTO AM USE

james kee

23 days ago

HAPPY DAYS ✅

I WAS DUPED BY THIS PEOPLE THEY ARE WICKED I GOT HELP ON NAME MY PROFILE PHOTO AM USE

terri goodman

24 days ago

I reported fraud on my account 3 days…

I reported fraud on my account 3 days later they decline to refund my money. I had to block the account so no more money was taken out than 2 days later another transaction came through how the hell does that happen they said they blocked the account and card. I’m transferring banks I have been a Pnc customer for years

dorothy moser

24 days ago

Disputing charge with rep was worse…

Disputing charge with rep was worse than having a tooth pulled. Rep did not listen and asked the same questions several times. She has a very poor understanding of English language which exacerbated miserable communication skills by rep. If I could give them a negative 99 as a rating that is what this transaction has earned.

harley thatcher

24 days ago

My my check in the bank on Friday and…

My my check in the bank on Friday and it said the next business day with is Monday I called and they are saying that it will be in there by Tuesday that not next day don't waste your time here I'm closing as soon as I get all my money out

amanda phillips

a month ago

Litterally a new customer & i wish i never opened an account with PNC…

i just opened a bank account with PNC maybe 2 weeks ago.. worst decision ever. i wish i just kept bank of america. i deposited my check into my checking account says it was posted & the funds WERE NOT in my account. i have bills everything is bouncing because of this. i call the number for assistance, the woman says OH we put a hold on the check because your a new customer WhAT?!?!?!?!?!?! been on the phone for 2 hours trying to get someone i guess verify the information. i am so pissed right now… no communication no letter in the mail nothing waited 4 days for the funds to go into my accounts & nothing still. to me this feels like fraud.

kathleen erzen

a month ago

No Branches

Recently, PNC has closed 3 branches near me. I want the opportunity to go into a branch and ask questions. I am shopping for a new bank.

brian

a month ago

Before I start unloading

Before I start unloading, I must say that one positive aspect of banking with PNC has been um, well uhh... Hmm, I guess nothing! Seriously though, please think long and hard about banking with PNC before opening an account. And if you then decide it's a good idea, think long and hard about it some more. Ok look. For starters, the PNC mobile banking app is terrible. Repeat after me: Ter-ri-ble!!! It is unexpectedly 'down for maintenance' more than any app I've ever used. I'm sure others will agree. Yep, little to no warning. Just, randomly you will go to make a transaction and upon opening the app - 'Sorry! Closed for maintenance!' Especially at night! So if you are a night owl, beware! The other thing I want to make clear is how undeniably shady they are with how they handle and process your money. Transactions can -and will- be in 'pending' status for days, even weeks! During which time you will make other transactions under the assumption that your available balance is current and reflective of all prior transactions - pending or otherwise. But Noooooo! All of a sudden you will see those pending transactions process and you are left scratching your head looking at a negative account balance that they will happily gift you an additional overdraft fee for. You might be thinking 'Well I can just keep track of my balance with a pencil and a bank log like they did in 1929'. Welllll, kinda. And if you like pencils. And log books. Alot. So here's what's shady....I would transfer money to my CashApp account for example, for gas, to avoid a hold at the pump. My PNC mobile app would then deduct the money from my balance upon transferring it to CashApp, but the transaction would then be in 'pending' status. Sometimes. But not others. And sometimes it may not be finalized for days. I've contacted PNC who, of course deflected responsibility and shifted the blame, citing the excuse that "it depends on how long it takes their system to communicate with our system." Good one! Oh, and good luck getting your numbers to match theirs after the dust settles from this days-old transaction. It's so frustrating and confusing and frustrating again that you end up giving up and taking their word that everything perfectly worked out just exactly as it should have no worries needed! ...Right! I'm thinking like 'well d*mn, what do they mean how long it takes their systems to communicate? Isn't that the whole point of digital online banking? It should be, instantaneous. I mean, we're not hauling the wagons across the frontier anymore folks, what are you actually doing with my money that takes six days digitally to finalize through a computer!? Huh????? So yeah, review over Rant over. I'm done. I'm out. Hope you never get involved with this "institution." Good luck!

angry customer

a month ago

Customer service is terrible

Customer service is terrible. I have called the branch on F to M 1960 six times, I am told a representative will call me back and they NEVER CALL BACK. I wish I never opened an account with PNC Bank. I am looking for a different bank.

shannon pannebecker

a month ago

Horrible horrible bank

Horrible horrible bank , rude customer service, just a poorly run bank. My checking account is froze and under review because I deposited to much money?? No communication at all just froze my account. Can’t even log on. All bills are not being paid bounced checks. Stay away and never bank with pnc you’ll regret it !

amber harden

a month ago

Alicia in the hold department was…

Alicia in the hold department was amazing!!! Very good and communicated everything with me perfectly .I appreciate her help

debra pidick

a month ago

Domingo Ramirez, Saboteur!

BEWARE!!! Do NOT let Domingo Ramirez of the Riverview Florida location, handle your finances, EVER! He sabotaged my account, and made it look like I was preforming wire fraud with my MC account, which I almost was charged of wire bank fraud, because of his ineptness, and now I am barred from ever opening another account with them after being in perfect payment status for over 3 years. Then in less than 4 weeks, my credit score went from 770 to 601. He is a useless piece of meat, and I believe him to do it all on purpose with an intention to ruin my credit. He was smiling when I was telling the Asst. Branch Manager what had happened while he was standing behind her. Sadly, he STILL works there. Even after I called Corporate and filed a grievance against him. Now today, Corporate calls me back and offers to pay for any fees I accrued for his 'mistake'. I said, "firing him would cover it".

marilyn weber

a month ago

PNC consistently ignores directions on applying payment to principal…

PNC consistently ignores directions on the check and the enclosed letter to apply payments to the principal. I am paid ahead on the mortgage through the first quarter of next year and they have done this twice. I have called customer service no fewer than five times and they don't correct this even when they promise to.

tim wictor

a month ago

PNC Bank bought my mortgage and they are incompetent

PNC Bank bought my mortgage, from another bank. They failed to inform me that I would have to re-set up my auto-monthly payments. Therefore, I was considered "late" on payments. After I made up the arrears, they told me it would take 3 months to set up an auto-pay for my mortgage. I set up individual payments for the 3 subsequent months, because I cannot set up auto-pay in a state of being "late." As of the first manually set up payment, they have not deducted the amount as scheduled, thus causing me to be "late" again. This is Third World Incompetent Banana Republic Stuff. Avoid this bank at all costs: their phone customer service are staffed by non- English speakers who layer on additional incompetence, leaving it up to the innocent "customer", me, to sort it all out.

zenia waters

a month ago

We got scammed by a 'Mortgage Loan Officer' who apparently worked for PNC

When we contacted PNC last year to open a HELOC, our 'Mortgage Loan Officer' was a scam. His name was Ted Nusenow, and he doesn't even work for PNC. I have no idea how we even got to have a PNC email, and had PNC Bank in his email signature. He told us our HELOC would have 6% interest, just to get us on the line, but then it ended up being 10%. I just searched for his information on the PNC Mortgage Officer website but he doesn't even work for PNC. No idea how that even happened, but we will not be financing with PNC again.

maria sanchez

a month ago

Don't do any banking with PNC BANK

Don't do any banking with PNC BANK. They are the worst and they don't have your back. If someone hacked your account, they won't give your money back or fight for you. Please don't trust them with your money.

karli mason

a month ago

Funny I can’t write an actual review…

Funny I can’t write an actual review because I can’t use terms that say what I want to even though they aren’t even what I want to say. No one that works for this place is intelligent. Almost 6 years later and a ton of money later you people that claim to have passed the 3rd grade can’t seem to change my name regardless of the fact that everyone else can and all of my documentation has this. I can’t wait to no longer be associated with you and I will have a legal issue with you if this continues to be a problem and my ex husband has anything close to a name on my stuff after so many years. I will never do business with you again. Run.

jaime

a month ago

WORSE Customer support AWFULL

It's the worst bank when it comes to phone customer service, both for personal and business accounts. You have to verify your identity 20 times, but it's pointless because they keep asking for nonsensical things. The branches are understaffed, and the employees there don't seem to know much. It's terrible."

tariq shoaib

a month ago

I’m very sure they are bias and never…

I’m very sure they are bias and never got any assistance for the last 20 years,very rude and unprofessional either you go to branch or over the phone,they treat you diff then others,zero customer service just trying to find something to rip you,I should blame myself not them to stick with them all this years

charles b

a month ago

They do some things great

They do some things great. SOme things rough. and have a weakness for IT. But I deal and it works.

david grayson

2 months ago

Money was fraudulently taken from our…

Money was fraudulently taken from our account . They admitted that yes , it was a fraudulent transaction , but no , they won’t make it right , because we didn’t spot it soon enough . We’ll … their people didn’t spot it all all ! But after a review of several months , they refuse to make this right . I can’t wait to watch PNC crash and burn! !Absolutely a garbage organization …

jax kelli

2 months ago

Mis Amanda has denied a dispute three…

Mis Amanda has denied a dispute three times now all due to having a chip card but ik of three others that was credited immediately not only using their chip card but also using their pen as well. I’ve been told I don’t make this bank any money and this is just another attempt to get me to leave this bank so absolutely! I’ll leave this bank as soon as Possible! I feel completely discriminated here! Ppl with money they will do the job for but not ppl like me! “Fixed income” Only wish I could leave this bank behind TODAY!

ielmer iraheta

2 months ago

The worst thing that has happened to me…

The worst thing that has happened to me working with this bank apart from the fact that they shorten my payment time, they have an obscure payment system that they gave me. a very high interest when my credit was very good what a disgusting bank I am disappointed

vale vane

2 months ago

Hello everyone😍

Hello everyone, we recently had money stolen from a business account 8000, I’m talking about Pnc bank, the bank conducted an investigation for four months, call us back and the bank said we didn’t find a mistake and so they gave it..... I’m a terrible bank PNC!!!!!!, run away from there before it’s too late! !!!!

los

2 months ago

PNC is the worst bank ever

PNC is the worst bank ever, they allow companies to take money out your acccount without authorization, then they hit you wit over draft fees when they the ones the allowed the fraud to happen in the first place. Their managers have bad attitudes in person and over the phone… Dont make that mistake bank else where!!!

eddie bacellar

2 months ago

THE WORST BANKING EVER!

THE WORST BANKING EVER! . FEES . YOU CANT CHECK YOUR ACCOUNT;AFTER CERTAIN TIME AT NIGHT OR WEEK EDS; . SIMPLY TURN YOUR ACCESS OFF WITHOUT NOTICED. WHY YOU WANT COMES TO THIS FREAK BANKING.

nolan buritas

2 months ago

Vedere la mia foto del profilo per riavere la tua moneta

È stato facile seguire le indicazioni online e caricare i documenti di supporto. Poi ho ricevuto una telefonata che doveva essere caricato un altro documento, per verificare di non aver ricevuto alcun rimborso. Da questo punto, ci sono volute più di due settimane per ottenere qualsiasi azione, e l'azione è arrivata solo dopo che finalmente sono arrivato a un umano sul supporto tecnico.

joan woodward

2 months ago

Horrible bank

Horrible bank. They kept calling me when I first opened an account asking me if I wanted all of these VIP services, which no other bank has ever contacted me about. A lot of nonsense. Now, I am trying to buy a home and pay cash for it and PNC has had an hold error on my account for months. I had no way of knowing as I have not transferred money for over six months. So I cannot move the money. I called the bank and customer service is overseas, can't see my account, does not see the big account hold message on my screen. The customer service rep made up a story that I just received a text message from PNC saying a hold was put on my account. It is NOT a text message, I was never notified, never received any text messages from PNC, it's a hold when you try to transfer money, to block my access to my other bank accounts, so I cannot move money. I I went into my Marcus Account and transferred all my money out of PNC. Enough is enough. Other banks do not do bad things like this. I can't get customer service overseas to fix any of this, I had no way to move money to buy a house with a six month long hold message in my account that overseas customer service cannot see. Total disaster. I can't link any of my other accounts to the PNC account. Waste of a lot of my precious time.

david

2 months ago

Hard to bank with PNC

Today I was told all banking must be completed by 6:00pm PT. Overdraft fees will be charged for any negative activity after 6:00pm. Still being told PNC has a coin shortage. PNC has closed its merchant windows a many branches. It is just getting harder to work with PNC.

macus

2 months ago

From the first contact, her team has shown the highest level of professionalism.

I was referred by the name of the profile picture to file a complaint which saves my coins

mark

2 months ago

I'll tell you what went wrong all I did…

I'll tell you what went wrong all I did was cancel the card and they sent me my new card and I go to the store to use my new card and they call me an idiot because I don't know my own pin they changed my pin on me and I did not tell them to do that! I think that is so BS!

james knight

2 months ago

PNC charges

PNC is shutting down banks across the country. Leaving customers to pay the fees associated with using ATM machines because there is no branch or pnc ATM. They will charge you for every little thing they can cause they are grabbing everything they can as the company goes under.

davide

2 months ago

go through 𝗍𝗁𝖾 𝗇𝖺𝗆𝖾 𝗂𝗇 𝗆𝗒 𝗉𝗋𝗈𝖿𝗂𝗅𝖾 𝗉𝗂𝖼𝗍𝗎𝗋𝖾 𝖿𝗈𝗋 𝗁𝖾𝗅𝗉!

kristina conner

2 months ago

On hold for 52 minutes

On hold for 52 minutes. And still holding. Not a shining example of customer service. Deplorable

harry mallard

2 months ago

CAVEAT EMPTOR

I have been trying to establish a login access to my account. Their web site doesn't work. I've talked to FOUR people by phone. I'm not sure they can find my account. Managers are either unavailable or non-existent. The situation has become nightmarish.

skip l

2 months ago

Been banking with PNC for many

Been banking with PNC for many, many years. Absolutely disgusted with what they did today. Dishonored a perfectly valid check that was in payment of a family members real estate lien. Practically laughed at by customer service. 100% the banks fault and it was not due to insufficient funds as we have five different personal AND business accounts. Moving ALL accounts tomorrow .

nichloas chieffo

2 months ago

I am a long time customer of PNC bank.

I am a long time customer of PNC bank. I exchanged $3,000 to Euros before going to Europe. I was told that there would be no charge. The PNC receipt dated 8/28/2023 had an exchange rate of 1.1571 which returned 2,590.00 in Euros. For 2,996.89 American dollars. When returning from Europe I check the exchange rate on 8/28/2023 an found that it was .9260 and not 1.1571 as PNC stated. The .9260 would have given me 2,775.00 in Euros. A difference of 180 euros in my favor. I went to my local branch with this issue and they called the PNC exchange department and put them on speaker phone. The PNC representative said that PNC used other exchange rates. Really, how many exchange rates are there? I thought exchange rates are a world standard. If you are a customer of PNC I strongly suggest to proceed with both eyes open. They have sneaky ways of screwing there customers. I will be drawing my three checking acts to zero and moving on.

robin micco

2 months ago

unhappy customer

On 10/2/23 I scheduled a financial wellness visit at the Hagerstown Virginia Avenue Branch. I was not greeted upon arrival and waited in the teller line to be acknowledged. After 30 minutes, I was acknowledged and told it would be five more minutes for my appointment; after 10 additional minutes, I left without speaking to a representative. I was contacted by the branch manager to reschedule but my schedule was full for the day. my purpose was to move funds to a money market account.

unhappy saver

2 months ago

Can't get my money out

Can't get my money out! Lengthy verification process each time I call, and get wrong information, Interest earned is not paid and cannot be used or withdrawn until the end of the month. Plus limits on withdrawing of $10K/mo. This was a savings account, but they treat it like a CD. You have to wait 2 days to talk to a supervisor. The website logs you out and there's no link available to log back in. It's a nightmare online, on calls, and to withdraw. Plus their interest rate is a point less than elsewhere.

kevin smith

2 months ago

2.5 ⭐ not happy with how they control…

2.5 ⭐ not happy with how they control my automatic billing withdraws. Some bills it will allow it to process. And others that are your normal every month bill it won't allow. I know they're all the same. But I'll be looking for a new bank none the less. Their employees are helpful and kind. But I can't keep doing this evert month.

dominic french

2 months ago

Pretty bad when your employer deposit…

Pretty bad when your employer deposit the check on Friday and you still don't got it and it's Monday so this is a bad review for the bank

valerie bocz

2 months ago

PNC Bank SCAM/FRAUD

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity. This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse. What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies. Financial institutions that suspect an older adult (65 and older) is the victim of financial fraud must make a report to local law enforcement. In addition, state law now offers extra protections to combat financial exploitation of adults with disabilities and adults 65 and older. Under the law, customers of financial institutions (i.e., banks) can submit a list of persons to be contacted if the institution suspects that the customer is a victim or target of financial exploitation. The institution is also required to report the suspected exploitation to local law enforcement. If the suspected victim is an adult with a disability, the financial institution is required to report to the contact list, local law enforcement, and the county Department of Social Services. Please note that several US federal agencies were petitioned including the White House concerning the PNC Bank SCAM/FRAUD.

todd springfield

2 months ago

Limit on amour you can transfer out of PNC

Transfer in my yearly budget to PNC MM Savings each year. Don’t always use all those funds and decided to transfer $31,000 back to my Edward Jones account (much higher interest). Contacted customer service because my transfer wasn’t going through. Total balance in my PNC account was $78,000. PNC said I couldn’t transfer more than $2,500 out of PNC each month. I transfer $135,000 in each year, but can’t transfer anything substantial out???? They told me I needed to go to branch, request a cashiers check and mail/drop it off where I wanted it???? I didn’t have time to go to a PNC branch, was out of state, lost my DL at airport, bad week! Guess what, it’s October and it’s still not done. My apr yield where I want my money is 12.8%. I’ve lost some great income and I’m sure PNC HAS made a fortune on my money….. Definitely don’t recommend PNC! I’m switching to Chase this week

jonathan d'cruz

2 months ago

Terrible customer service

Terrible bank. Was traveling overseas and tried accessing my account since I couldn't recall my user name. Asked them to send it to my registered email which they refused to do. Tried a second time to be asked security questions that had no bearing on my history and was denied access

lynn

2 months ago

Been banking with PNC for over 5 years

Been banking with PNC for over 5 years. It was the easiest bank to open an account with that can all be easily done online. When I moved from NYC to North Carolina, found so many branches here with friendly customer service. I have their banking app and is very happy with all their financial features. The Zelle app is especially useful. Love banking with them!

patrick harmon

2 months ago

Pnc business banking is the worst have…

Pnc business banking is the worst have had a large vendor check that was intercepted and fraudulently deposited but pnc denied the case due to there platform that lets you deny a deposit of a check , we check the checks but have 100 vendors and don't have details on the name of the person who does deposits for each vendor additionally during COVID they said they couldn't help with a ppp loan after 50 years doing business with them instead I went through PayPal who did it in one day bottom line find a different bank if your a business they are a joke and do nothing to help customers

joseph hynoski

2 months ago

Great service

Great service, Been using for last 30 years

esmeralda sullivan

2 months ago

PNC is the worst bank is sucks instead…

PNC is the worst bank is sucks instead of helping their clients and dealing with frauds and scamming people they just don’t give information out I got scam $900 and they don’t wanna reimburse that money and they don’t want to go forward with it they have insurance for a reason and for somebody to scan me $900 is a lot and he has left me homeless with my kids and I’m living in a shelter is the most awful us bank ever and that’s why I’m not keeping any money on it I cannot close it because I have deposits coming in but I’m definitely not letting them get away with it I’m going through the state to fight for my $900 cause $900 nowadays it’s a lot to just loose for somebody scamming people it’s awful

jeanette collazo

2 months ago

My account was hacked they took 6 weeks…

My account was hacked they took 6 weeks to send me a replacement debit card and another week for the pin number I'm disabled and can't make it to the bank the customer service is terrible I'm a senior lady who lives on social security they don't care if you can't pay your bills my dogs need food but they don't care now I sit and wait I don't recommend PNC bank

robert

2 months ago

PNC talks service. PNC lies. Bye bye PNC.

Huh??? I go to the PNC branch near my home to cash a check… all regular drive-thru lanes closed… i regretfully needed to go inside… I am told by inside rep they cannot cash my check because no system or person was available to do that. I was referred to different locations not near me… I can’t get to those locations before they close. HUH??? PNC is closing locations and enforcing self-service that many customers do not want. PNC talks customer service. PNC lies. After more than 20 years with PNC my wife and I are closing our accounts at PNC. We have so many options to get the kind of service we want… 20 years with PNC… delighted to leave… Great job, PNC bean-counters.

jeff hastings

2 months ago

PNC repossessed my boat and sold it at…

PNC repossessed my boat and sold it at auction after failing to update my address in their system! My payments were on autopay and were going to the prior bank (my loan was sold twice). Even after proving I had requested an address change three times and a PNC employee was found to alter an official notice of repossession (updating my address), because one payment in 3 years was late over 30 days, the law states they have a right to repossess a boat (luxury item). I had moved and hadn’t lived at that address for almost two years! Regardless, they hired a team of attorneys and I lost the lawsuit. To make matters worse, this was 4 years ago and because I refused to pay the amount due plus attorney fees, they continue to hit my credit every month stating the loan is pending repossession. I’ve never missed a payment on a loan. The only reason one payment was late was due to the first mortgagee change and the customer service rep told me to wait to make my next payment until the new account was set up. This is the ONLY negative mark against my credit and my score went from the low 800’s to under 700 over night. I have a rare blood disease and they dragged out this lawsuit probably hoping I would die. Well guess what? I’m still here and I’m pissed. If they are going to continue to ding my credit every month, I am going to let the world know. Really? Come on folks!

mark

2 months ago

People are disgusting and rude!

Guess I should have looked here first, 1.5 stars, that prob because you can't leave less than 1. Their motto should be "how can I NOT help you today" because they sure take pleasure in saying NOPE!. Absolute worse bank ever and I am not a $500 depositer. I just moved here and opened an account (not a small amount). Been in 6 times and only actually got helped once and only after calling corporate and dealing with the branch manager. They will deposit your money (sometimes) but have a real problem when you try to withdraw some. What a pile of crap. Changing banks 1st thing Monday morning.

chad johnson

2 months ago

PNC-worst bank ever

the worst experience I've ever had with a bank. Was lied to several times, when i asked for a manager, that person would not speak to me. Worst bank ever

jessica avery

3 months ago

PNC WORST BANK EVER

Service fee charged making account negative. Speak with customer service told I won’t be charged overdraft fee on a Tuesday. Direct deposit on Friday. Thursday charged overdraft fee. Speak with customer service get refund. Have overdraft protection and 2 checking accounts. Overdrafted $20 so they say. They pulled $76 from 2nd checking account making my account balance $178. NEXT DAY I go to 2nd checking account and transfer the balance of $239 to main checking. NEXT DAY IM $76 NEGATIVE IN 2nd checking account. CALL CUSTOMER SERVICE…. WHY DID YOU TRANSFER RANDOM AMOUNT OF $76 AND THEN ALLOW A TRANSFER OF WHOLE AMOUNT WITHOUT SUBTRACTING THE $76???? THEN THEY CANT EXPLAIN BECAUSE I WAS ONLY NEGATIVE $20 YET TRANSFER MADE IT POSITIVE $178. CANT EXPLAIN HOW I WAS ABLE TO TRANSFER WHOLE AMOUNT MAKING THE ACCOUNT NEGATIVE. Higher up will call within 72 hours. NEVER CALLED!!!! I CALL 5 days later for customer service to be rude, try to explain yet CANT explain so now have to wait again for higher up to call! She states there was never a request to call me put in 5 days ago!!! SO THEY TAKE MONEY, TRANSFER MONEY THAT MAKES NO SENSE OR PROOF OF, MAKE MY ACCOUNT NEGATIVE BY THEIR ACTIONS THEN CHARGE FEES TO GET MORE MONEY FROM ME!!! THEN REFUSE TO ANSWER WHY HOW OR ABLE TO JUSTIFY ANY ACTIONS ON THEIR PART!!!! CUSTOMER SERVICE TELLING WRONG INFO, RUDE, DISRESPECTFUL, LIE, and THEN DONT EVEN PUT IN NOTES TO HIGHER UP TO RECTIFY THE SITUATION!!! I HAVE BEEN A CUSTOMER FOR YEARS, NEVER HAD ISSUES UNTIL THIS LAST YEAR WHEN THEY HAVE CLOSED MOST BRANCHES DOWN IN AREA AND THEN NOW IT FEELS LIKE THEY JUST KEEP MESSING UP MY FINANCIALS INSTEAD OF BEING MY BANK WHO HELPS WITH MY FINANCIALS!! I WILL FIND ME A NEW BANK! Negative review on every platform!!!!

mercy kensington

3 months ago

My loan processor was lazy because she…

My loan processor was lazy because she left me the dark. She won't return my call. I called her again during business hours and she was sleeping lol- the benefit of working from home. I asked her why she didn't return my call and she said they only make introduction calls and after that they don't contact applicants. Funny but not funny. Overall bad customer service. Going with a different bank.

charles rispoli

3 months ago

PNC lost my wife’sBeneficiary Paperwork…

PNC lost my wife’sBeneficiary Paperwork for her IRA and they told me to bad it has to go through her estate witch will make it taxable. They refuse to show me her IRA application because I believe they lost it and they don’t have it. We were married 53 years and I was the beneficiary on her other accounts. I was with her when she filled out beneficiary form along with my daughter but apparently the bank feels the money belongs to them. Be careful when dealing with PNC I would never use this bank again.

bassam hadi

3 months ago

To whom this may concern/Management:

To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back. I just got hung up on and on top of all that they revoked my account and I had no idea why this happened even after being told after several calls to PNC BANK that someone will contact me after two days and I believe 5 days have passed by and no one reached out to me and then I had to call them back instead. This was by far the Worst experience ever regarding banking customer support. I have no access to my account nor do I have a logical explanation of what’s going on. I mean this is ridiculous, no one was able to give me a straight up explanation or answer to anything regarding my account. Me as the customer I definitely don’t know what’s going, and all the PNC BANK employees and staff also don’t know what’s going on so WHO DOES??????? It’s very frustrating and I know believe that it’s time to just involve the law/legal process with my lawyer regarding this unknown issue. PNC THIS IS UNACCEPTABLE AND VERY WRONG. Also I forget to mention that on the same phone call, two of there employees suggested and asked if I wanted to submit a complaint and that a complaint should be initiated after my explanation to them. And I agreed to both times

jerrold pearson

3 months ago

Can you give ZERO *'s?

Can you give ZERO *'s? Because that's what this bank, P-N-C, deserves. I have banked with them for over 7 years. Started out great. Direct deposit, no fees, as promised. Since that time, the company I was with sold due to Covid, and I was out of a job. So, no money coming in...and thus, no direct deposit. AND THUS...$15 per month I was and am still being charged for the privilege of allowing P-N-C to use MY money for THEIR interests (loans, raises for their executives, etc.) I have been back to work for a while now and of course I set up direct deposit with this bank that I assumed was fair and had their customers' best interest in mind. Well, today I found out that I couldn't be more wrong. They have been charging this fee EVER SINCE I lost the previous job, and now they say the "type" of account I have does not permit fees to be waived. The TYPE of account is responsible, and not the greedy humans setting the account policies! The audacity! So, I guess, no, I know, that this is the end of my "relationship" with this financial institution which is now being run more like Bank Of America these days...that's not a compliment. B-of-A has long been the model of how NOT to do banking, and PNC is following down that same shady path. If you are reading this and share in this experience as a PNC customer, or if you are considering which bank to LEND your money to, there are WAY BETTER banks out there. M&T Bank does not charge a fee, regardless of direct deposit; neither does CNB Bank, and I'm sure there are others. PNC flat out sucks, in this person's opinion.

brian miller

3 months ago

Ashley was great but the loan…

Ashley was great but the loan department has been extremely frustrating. Our loan got bought by them and getting things set back up as it was before has been terrible. From day one we are told one thing in person and recieve letters saying something different. So what are we to believe? Then we submitted power of attorney papers and they rejected them saying the law requires 2 witness. We went to our notary and they said, "newer ones have two but it is NOT law." We went back to PNC loan department and they just say we it is our policy. So they are requiring us to get new documents made for them when what we gave is totally legal. That on to of the frustration of being told different things every time we turn around makes us VERY DISSATISFIED and there is NOTHING we, the costumer can do.

anthony thompson

3 months ago

Customer service skills

Customer service skills, rude banking representatives. Even when I walk inside the PNC (SNELLVILLE) bank, most employees don't even greet you with a professional smile. Do they realize, the circulation of your money and other people's money is what keeps them operating. I've been with them for many years and their customer services sucks. Maybe when bank branches start shrinking they'll see the writing on the wall.

janis smith

3 months ago

Very disappointed

I spoke with a PNC rep before vacationing explaining my dilemma, and was advised that "everything would be ok". However, there was fraudulent activity on my account. We went through all procedures and processes given us, and basically, NOTHING happened. We still lost ALL our money and was charged for EVERY overdraft fee. Then, once the affected account was closed down and a new one opened, my debit card didn't come after the allotted time. I was instructed to go to a location where I could get one there without charge, but was STILL CHARGED. So overall, PNC was of NO assistance to me during thus very difficult time. Before this, we had been pretty satisfied with out banking experience. Hopefully, our next bank will treat us better.

avery

3 months ago

Coy is the most amazing employee PNC…

Coy is the most amazing employee PNC bank has. He fixed an issue I’ve had for over a week. May God bless Coy.

angela l.

3 months ago

They make it ridiculously hard to gain…

They make it ridiculously hard to gain access to my account. I forgot my password and went to reset it. Now I'm suspended from my account. I called customer service and they said they unlocked my account. They didn't. I called the pay by phone and when I enter my social security number they say it's incorrect. I enter it again and then it goes through. I wish I didn't have a car loan through this bank. What a freaking headache.

penny

3 months ago

I have the worst customer service with…

I have the worst customer service with your company that I have ever dealt with with anybody. If I didn't have your low $1,000 credit limit for so long I would cancel this card. I use it the least the very least I have to just to keep it open. I can't stand dealing with your company. I got an email saying you want to update my income so I can get an increase in my credit. The guy I called was beyond clueless. I think he was from Mars. I got nowhere. He took no information at all. I don't know what is with your company. Every one I repeat every one I've ever spoke to there I've had a problem with. This is beyond

mike hendershot

3 months ago

I have been with PNC Bank for years and…

I have been with PNC Bank for years and have watched them slowly and progressively get worse and worse. Closing branches all over the place and not to mention customer service issues. Seems like I spend more time on the phone now with them than ever before call them three times yesterday to find out why a refund was held and was blatantly lied to three times.. and I mean without a doubt you could go back and check your phone records just flat out lied to once this issue is cleared up I will be closing my account

kevin roe

3 months ago

It wasn’t possible to sign up for…

It wasn’t possible to sign up for mobile or online banking, they don’t have a branch near by and all they are for us wiring money. I opened a different business checking account just to get scammed by the seller internationally (it doesn’t really matter anymore). I talked to them three times on twitter customer care they sent something in the mail but it didn’t work, scheduled a phone call or email by a certain date. Didn’t get it so I contacted them again. I also told them to close the account instead because I was going to use chase bank instead, it’s a bit closer. They have now sent me another statement but now instead of zero they have started trying to charge me a monthly service fee when I told them on twitter to close the account instead. Twitter is a scam and do is chase bank as well apparently, all they do is steal money and guck the economy up to spread communism or capitalism or socialism. I also got locked out a personal student checking account I tried to open there and never was able to deposit money, Pittsburgh is no good apparently. I was just planning to use them as a creditor for a credit card but you have to have a checking account there to apply for one.

gregory ellinwood

3 months ago

AUG 16TH I CALLED TO SALE MY INVSETMENT…

AUG 16TH I CALLED TO SALE MY INVSETMENT WAS TOLD TAKE 5-7 BUSSINESS DAYS CALLED TO DO FOLLOW UP ON 31ST SAID THEY STOP PAYMENT SEND MY CHECK OVER NIGHT BY FED X 3 DAYS LATTER HAD TO DO ANOTHER FOLLOW UP SAME THING SAME STORY THEN SEPT 5TH WAS TOLD I HAD TO DO SOME FROMS ON LINE I DID THAT TOLD AGAIN CHECK BE HERE NEXT DAY NOTHING CALLED AGAIN TO DO FLLOWUP ON THE 7TH AND DO FORMS AGAIN GOT A BLAH BLAH STORY SO THIS TIME I TOLD UM I WANT ALL MY ACOUNT CLOSED AND EVRY THING OUT AND WHY IM SUPPOSE TO GET 2 CHECKS ONE TODAY AND ONE TUES AND IF I DONT I WILL BE CONTACTING THE ATTORNEY GEN OFFICE IN OHIO ; SEEMS THEY WANT YOUR BUSINESS BUT BOY WHEN YOU NEED YOUR MONEY ITS ARUN AROUND DEAL HERE and from looks at some of these other poor reviews on here the history of the ol nationl city bank now pnc going down hill i after 5 weeks of dam run arounds i did a follow up this morn and told um how i felt and told them about all the poor reviews they have and how i was going to file complaint to the BBB and consumer protection office at 8;30 this morn at 5;30 today i have a fed ex truck bringing me my 2 checks all they had to do from day onee was one word communicate some thing they must never been taught as for on the job training here it is 5 weeks after and all the bs run aroundand i sent the poor reviews they have as to my deal to the better business today and let them konow about how they give people a run around

liz

3 months ago

I hate to even give this bank one star

I hate to even give this bank one star. They’ve put a hold on my check for 10 days. Forget getting anywhere with customer service, you’ll never talk to anyone and if you do they will have to transfer you. Switching banks as soon as I can

cindy lefton

3 months ago

Pnc in Fort Mitchell Ky

Pnc in Fort Mitchell Ky, worst customer service of all pnc locations in the greater Cincinnati area. Employees are rude and don't know how to count.

tina peters

3 months ago

Awful!

Absolutely the worst customer service experience I’ve had in many years. Numerous inaccuracies on PNC’s behalf that impact my business. I would never recommend this banking institution nor would I recommend a credit card through them either.

rodgerthephotographer

3 months ago

PNC should be SOS

Can't get a human on the line, won't answer email. Won't be moving my $ here.

jodi benson

3 months ago

I tried to use bill pay Thursday before…

I tried to use bill pay Thursday before labor day without success. I called customer service and she couldn't help me. She then told me to used the date 9/11, 13 days from today and it worked. Really. 14 days from today? They advertise items they do not offer. We had corporate call to confirm and they would not give us anything in writing. They are rediculous to work with.

nautica latrice

3 months ago

Do not use pnc bank or atm for…

Do not use pnc bank or atm for ANYTHING. I was a customer with pnc bank and they never was helpful with anything. When my card expired they did not send me a new card AND when I used one of their atms (not with a pnc card) their atm took $300 from me. I spoke with 4 supervisor (after being hung up on multiple times) and the last one told me that the same thing happened to her and that their atm’s do an audit and my funds will automatically go back into my card because the atm will see that it was an error on their end. Every experience with a pnc customer service agent or supervisor has been the worse. They do not care about their customers, anyone who answers their line is rude, not empathetic, and they will “place you on hold” and then hang up on you. I worked at a call center so I know how easy it to press the end button. I filed a complaint on 8/25/23, they told me someone will call me in 24/28 business hours. My $300 never came on Tuesday. I ended up having to file a dispute with my bank (we all know how long dispute takes) so that was a $300 lose and since I’m not a ATM customer they do not care but if that’s the case only pnc card holders should be able to use their bank, right????? No one called me in 48 business hours for the complaints so complaints mean nothing. STAY FAR AWAY FROM ATMS AND GETTING A CARD WITH THEM IF YOU CARE ABOUT YOUR MONEY. Poor customer service.

joe whittaker

3 months ago

One worse bank of the worst banks

One of the worst banks. My mortgage has gone up 100$ in a year . They are a scam and fraudulent bank. Don’t use them. I was forced

alberto

3 months ago

I called to pay off my HELOC and the…

I called to pay off my HELOC and the agent told me that I had to go to the branch to close the HELOC. I get to the branch in Livermore CA where they have removed all tellers and hired a bunch of people that are there to make sure the chairs stay warm. They did not have a clue on how to close the account. They in turn told me that I had to call the phone number for the bank to get help. I was a bit upset when I was told the number to get help, that has made up my mind to go back to my old bank. They have lost my business and I will tell my friends to stop using PNC for banking.

beverly mann

3 months ago

Credit card consolidation is misleading …

I was completely mislead when applying for a credit card to consolidate. I would have never allowed them to go through the process of applying etc had they truly cared to make sure of my needs. I have had great experiences with the bank in the past but this was a true letdown. I have banked with them for years and even have a car loan with them. I advise anyone to choose a different bank. PNC is definitely not what is was.

mark beaton

3 months ago

First and Last Time

First, there isn't a full-service PNC Bank that isn't 22 -24 minutes away from me. Second, the PNC mobile app seldom works. It takes very few checks, but not others. I have to take checks to the nearest ATM to deposit them physically. For a business, this is a considerable inconvenience. When first approached by PNC, they told me they had no problems with mobile deposits; everything would be fine. Since day 1, I've had problems; shame on me; it's a year later, and I am ready to move on.

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