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DriveTime Review

Reviews 23,202

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DriveTime

Excellent

Reviews 23,202

Visit Site

Bestmoney Staff

Jun. 04, 2023

1 min read

DriveTime Summary

DriveTime is one of the largest used car dealers in the U.S., with 140+ dealerships across the country. DriveTime’s online approval process means you can get your personalized down payment and monthly payment on every car before you start shopping. DriveTime customers, on average, can save over $1,000 on their down payment for similar cars on sale elsewhere.

Pros

Soft credit pull for initial website inquiry
Personalized terms for budgets of all types
Simple online approval process

Cons

Vehicle purchase must be completed in-dealership
No vehicle delivery options
Doesn’t buy vehicles for cash

DriveTime at a glance

9.2

Editorial score

Online experience

Has learning resources, access to rates, mobile app

10.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

8.0

Loan Types

Offers most loan types

8.0

Repayment Flexibility

Offers flexible and personalized repayment plans

10.0

Eligibility (credit score)

Accepts all credit types

10.0

DriveTime View Rates

Suitable For?

DriveTime provides personalized financing options for those looking for more flexible alternatives than a traditional lender may be able to offer, putting the customer in control of their car-buying experience.

DriveTime doesn’t require a minimum credit score, although it does carry out a hard credit pull as part of its financing process in dealership.

Features

DriveTime offers personalized financing for every vehicle. Customers can complete the application process online and shop terms on thousands of cars with no impact to credit scores. Features include:

Personalized Payments: DriveTime doesn’t have a set down payment amount. It is personalized for each customer depending on the stated income and the price of the vehicle selected.
Adding a co-buyer or trading in your current vehicle could improve your terms
Browse with your personalized terms on every vehicle
Ancillary products
30-day/1,500-mile limited warranty
5-day return policy

Application Process

It’s easy to apply online via DriveTime’s website by selecting the Get Your Personalized Terms button. With no impact to your credit score, you can get approved for your personalized terms in less than two minutes.

The next step is to schedule a visit to a DriveTime dealership. A Customer Experience Guide will take you through your options, including down payment, recurring payments, and all your other options in-store. You’ll need to bring a valid driver’s license and other necessary documentation during this process.

Personalized Terms

DriveTime has financed millions and with thousands of cars to choose from, DriveTime has the flexibility to offer options for any budget.

Fees like documentation, tax, and titling also vary by state, so you need to discuss this with DriveTime’s Customer Experience Guides before buying your car.

No-Haggle Process

With DriveTime, customers can see their payment options online and then visit a dealership to experience DriveTime’s no-haggle process.

Help & Support

For the fastest response times, DriveTime recommends that you get in touch through the customer support telephone line 888-418-1212, open Monday to Friday, 6 a.m. – 7 p.m. MT.

Summary

Experience a car-buying process that’s tailored to fit your budget. With no credit impact, you can get approved for your personalized terms in less than two minutes! We’ve financed millions across the U.S. and with thousands of cars to choose from, we’ve made it easy to find a vehicle for any budget. Each car, truck, van and SUV includes a free AutoCheck history report and is backed by a 30-day/1,500-mile limited warranty so you can drive home with peace of mind. Note: Vehicle prices exclude taxes and finance charges and, subject to state law, exclude doc fees up to $299 and other applicable fees. Vehicles available for sale at the identified location only.

Corporate Headquarters

1720 West Rio Salado Parkway, Tempe, AZ, 85281

DriveTime View Rates

Methodology

Information was gathered from the DriveTime website and by contacting its customer support helpline.

Written by

Bestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Trustpilot reviews

See what some customers are saying about DriveTime

Excellent

•

Reviews 23,202

Excellent

76%

Great

10%

Average

Poor

Bad

sheila adams

5 hours ago

I didn’t have no credit and Drive Time…

I didn’t have no credit and Drive Time gave me the opportunity to build my credit. The timing and down payment was awesome!

seaonya penn

5 hours ago

Tyler was good at answer questions

Tyler was good at answer questions. It wasn’t a personable experience. I was a little skeptical and still gave second thoughts about my purchase. 20,000 in finance fees is over the top.

kaiya coner

7 hours ago

Nothing less than PERFECT!!

I was approved online I was excited to go in to see if everything they said would happen would happen low and behold it did what I was quoted on line was the down payment I had thanks to Matthew! I can't leave the manager Herb out when I arrived and sat down he walked right over shook my hand introduced himself and gave me a cold bottle of water! This was the best car buying experience I've EVER HAD!!! When they say the deal tou make is the deal you get they mean just that!!

jeff chales

9 hours ago

I just had a really messed up…

I just had a really messed up experience with drive time I went up there gave them all my information she came back and she said $295 down $500 a month I agree to it I was going to get into a 2019 Chevy equinox with 100,000 miles on it which I know that's a lot but I really needed a car I said when I already got to do she said I need proof of insurance and the down payment of 295 I said okay I don't have it on me I will be back Monday. I went back she wasn't there the guy that was there said I need your most recent pay stub I said I gave you all my pay stubs he said yeah but you got paid on Friday I said okay but you approved me off of my last two pay stubs why do you need this one okay no big deal I gave him this one he said my income doesn't fit the criterias because I missed two days of work on this pay period so it dropped my income and I wasn't eligible for a car now. Oh I didn't tell you the best part I sold my other car to someone else that morning transferred it over and everything because they told me all I needed to do was bring the 295 payment and approve of insurance and it's my car yeah okay. But JD byriders is the same way I went out there and spent two hours after they told me on the phone that I was approved all I needed to do is bring all my paperwork out so they can make copies of everything and a hundred dollar down payment I spent 2 hours out there for them to come back and stay up never mind we can't do nothing for you

jerimiah lyles jr

14 hours ago

They did everything right I have…

They did everything right I have nothing bad to say about Drive Time in Macon Georgia this is my second time doing business with them...

tonya mackin

14 hours ago

Thankful

Traci and Zach were both highly professional. They were extremely helpful from the beginning to the end. I am really pleased with my vehicle and will recommend Drivetime to relatives and friends.

samantha whittington

16 hours ago

He took the time to really make sure…

He took the time to really make sure that’s what I wanted! Made sure he showed me my options and didn’t want me to feel rushed or like I wasnt settling.

k.williams

a day ago

Finally have car back After three weeks.

Finally have car Back Check engine light stayed off . Until night time Costumer relations not so friendly. The Malibu I have must have Major problems. Bradley @cassat Avenue never told me I could bring car back in Five Days he only mentioned Warranty. I did not read paper right off either. my mistake on that part. Silver rock a hot mess I'm just not liking the idea my Car was gone for three weeks. Now I have to find out what's wrong with it. I cant afford Three weeks i have kids and a Life.

sam

2 days ago

fast easy to get approved only issue I…

fast easy to get approved only issue I had was I had to get a printed copy of my pay stub because there's two people on my bank account so they wouldn't verify my income. my work is switching providers for our payroll, so I didn't have the app on my phone.

ralph coleman

2 days ago

I love the customer service

I love the customer service, everyone is very helpful and get in and get you out

antonio pearson

2 days ago

Grateful and Thankful

Words can't describe how I feel right now😊. Based off the two salesman that worked with me Mr John and Mr Nathan and even the phone conversations were great. Mr Nathan really made my day on 12/02/23 by helping me purchase my vehicle. I'm truly grateful and thankful. When everyone else couldn't do anything DriveTime came through. I would definitely recommend them.

paris r.

3 days ago

Thank you Christian!

Christian was awesome and honest during my purchase. He’s a really helpful and humbled representative. I’d refer anyone to him. I really appreciate his help with everything! Only thing I didn’t like about Drive time is that they don’t courtesy wash the cars or clean them once purchased, they just expect you to take the car as is. I’ve never experienced that at any car dealership before. I wish they would change that, it really helps and make people feel like they’re important to the dealership.

tamiko johnson

3 days ago

the associate name Will he was GREAT

the associate name Will he was GREAT, he had faith when i didnt thank you Will

missk starr

3 days ago

This company is racist and…

This company is racist and discriminates. I was told on a Saturday when the dmv is closed to provide them with a new drivers license when my license is perfectly valid and does not expire for a couple more yrs. Their own system provided them with information clearing my license but they still wanted me to pay 35 dollars to get a new one on a Saturday when the dmv is closed. I was approved online only for the car that they approved and Advertised online not to be there or available. They mislead people with false advertisement. Then also switch the car price and year dates to the cars right in your face then claim it’s because after you apply the numbers change. I watched on their computer screen a 2017 change to a 2019 then was encouraged to buy the competing 2019 at a higher price same deposit. They will not honor the advertised or approved down payments because that is a ploy to get you in the dealership. These people will scam you in your face. I walked in with an appointment and a reservation. The whole time the lady was looking for the keys to the reserved car for about an hour, the employee who sits right next to us in ear shot had them in his pocket never said a word until everyone was looking for the keys. I have good credit and a good job but these people will discriminate against you any chance they get. They make it difficult for hard working ppl but will give to the thieves that put 150,000 miles on a car and give it back in 6months. They know exactly what they are doing.

latoya vargas

3 days ago

This is the second car I have gotten…

This is the second car I have gotten from this dealership. The experience both times was amazing. Service is always great. Straight forward process. Good vehicles. A special shout out to my salesman. Thanks for everything!

james williams

3 days ago

Good customer service positive attitude

keisha hall

3 days ago

I will recommend anyone to Drivetime

I will recommend anyone to Drivetime , I am so happy with my vehicle.. Thank you Francisco and Cedric for everything.Me and my Husband were very pleased your service. Greensboro Nc 🙌🏽🙌🏽🙌🏽🙌🏽

mrs. hill

4 days ago

Pedro was very patient and helpful in…

Pedro was very patient and helpful in our process with a new purchase.

kamila aka felicia

4 days ago

Drivetime is a vibe

Drivetime is a vibe. They really got me in and out. Bossman, Freddie, and Grant made me very comfortable. We got the business done but had alot of laughs the whole time. I honestly didn't even want to leave. They were knowledgeable about everything and made the process if buying a car very simple. Thank you guys.

corey hatter

4 days ago

Great service all around at 7400 S…

Great service all around at 7400 S Lindbergh Melville Mo

takella harris

4 days ago

Praying to a get car just lost mines…

Praying to a get car just lost mines couple weeks ago and friend told me nothing but good /amazing stuff

donald bickford

4 days ago

Great people from the time we entered…

Great people from the time we entered the show room. Very helpful

jessica jones

4 days ago

the best people to buy from

The manager “Farley” went above n beyond for me and pushed through the car sales for me so ty !!! This is my second car buying experience from drive time n I would highly recommend ;) they do everything to get u mobile. But they need a referral program lol for customers

valarie tanks

5 days ago

Thank You

Thank You, I Love My New Vehicle and I had good customer service with my Sales Person.

aisha carter

5 days ago

I worked with Alan Meyers at Drivetime…

I worked with Alan Meyers at Drivetime Duluth. He was very professional and didn’t just sell me any car? but sold me a quality vehicle! I appreciate Alan and his honesty and good service! This is what a good salesman does!!

alexandra billy

5 days ago

Friend of Tiffany S

The quality of the vehicles are not up to part by any means. A friend of mine recently purchase a car for her freshmen daughter to be able to go to school safely. Within a couple of months the car is no longer operational. My friend stress how important this vehicle is to her family bc as mom of 4 its was imperative that her eldest was able to attend classes and she was able to go to her go work and run the multiple of errands on her plate. The car can't start now and after multiple attempt to get the matter rectify my friend is still without a working vehicle for her daughter. I'm posting this review because I was going to trade in by Nissan and was looking for a dealership base of my friend experience your company is not going to be on my list unless it's rectified.

marcella nelson

5 days ago

Thank thank you drive time for allowing…

Thank thank you drive time for allowing me to get a vehicle from you thank you very much

ty norris

6 days ago

Traci Houston had my selected vehicle…

Traci Houston had my selected vehicle waiting for me. The staff greeting was friendly and professional- it was an overall EXCELLENT experience.

cheryl

6 days ago

It was the best experience I have to buy a new automobile

The Customer care was very tremendous. Harold Stallworth and his team were wondering. They were very compassionate in helping me and my husband to get an Automobile that fit our budget I will Recrecommend the guys to anyone who needs an automobile Thank you .

k.williams

6 days ago

This company is not right

This company is really not fair. I purchased a car with issues not knowing. Check engine light comes on the next day. I got in touch with silver rock the warranty company. There was a O2 sensor . Leave the car repair precision auto repair . Check engine light comes on again . I’m like wow now what. I take car to discount auto parts. Then code came up and was googled stating calaytic convertibles. I’m like wow . So I took my car to Ricky’s automotive. My car was denied pictures that was requested by the warranty. That was the first week then second week the adjuster had to come. Now I’m calling trying to figure out what’s going on. Then Monday come on the second week finally approved to repair. This the problem Monday December the 4th will be 3 weeks. Drive time and silver rock is absolutely the worst so far in Jacksonville Florida. I was even told per conversation never did they see the company take so long to approve a claim. Now they think they’re slick they took their time to because my free warranty is up on the first now they’re requesting I pay 100 deductible. Wow . I tell you this I only drove the car less than a week how fair is that to me. The car note will be short a hundred dollars check mate.

dana elkins

6 days ago

Unfortunately

Unfortunately, I was sadly mistaken when I drove my new car for a few days and the light for Tires needing service, oil change needed and both Air filter needed to be replaced. I would think that if you are selling a used car, which “is certified”then maintenance would have been completed. I am paying a lot of money for the down payment to now have to have the car worked on. This is unacceptable and I will not refer anyone to DriveTime. In closing they don’t even vacuum, wash it or put gas in it before you drive off the lot. I was so unhappy that I purchased it at night on a Friday night and on Saturday morning with the sun light there was a small crack in the windshield that was covered up by the darkness and rain on Friday. When I called them back to discuss it I was told that they could not do anything because it could have happened when I left the dealership on Friday night. Basically, they were insisting that i was a lier. Very disappointed

malibu

7 days ago

The service was great they showed me…

The service was great they showed me the vehicles I wanted to see and worked with me to make sure we could make it happen for us to have a nice looking and riding car But the check engine light came on before I got home witch was 65 miles they gave me the option to bring the car back and pick out something different or use the warranty Will update when I get the warranty work done to see how it goes

shari miller

7 days ago

Wonderful experience!

The ease of the purchase, Tia, my sales agent was awesome!

david jones

7 days ago

Quanu was amazing

Quanu was amazing, from greeting us to getting everything handle!! Very prompt and efficient at his job!! If I could give him a 10 I would!!!

angela graham

7 days ago

This is the second car I have bought…Great people to work with!!!

This is the second car I have bought from them and it was a great experience both times dealing with them. They have affordable prices and low down payments. I picked the car I wanted online paid a 50 dollar refundable or exchangeable deposit. They had it sitting right up front waiting for me to test drive. When i got back we done the paperwork and i was leaving in my new car in about 20 minutes. Will for sure refer all of my friends and family looking to buy a car!!!

travina pitt

7 days ago

The salesman was soo friendly and…

The salesman was soo friendly and patient with me and my husband and explained everything to us in detail and took they’re time helping us I was soo nervous at first about financing a car but by the end I felt very secure with our purchase.

najee washington

8 days ago

I had the honor of work with Christine…

I had the honor of work with Christine J. and it was very pleasant. She was very patient and understanding as well as very helpful and informative.

jayme wilkerson

8 days ago

DO NOT PURCHASE A CAR HERE THIS PLACE…

DO NOT PURCHASE A CAR HERE THIS PLACE IS A WASTE OF MONEY I LITERALLY PURCHASED MY CAR ON JUNE 8 2023! ON JULY 4th I WAS DRIVING ON THE HIGHWAY MY BREAKS STOP WORKING I LITERALLY HAD TO STOMP ON THE BREAKS TO GET TO THE SIDE OF THE ROAD I WENT BACK UP TO THE DEALERSHIP JASON ( THE ASSISTANT MANAGER) TOLD ME IT WAS NOTHING THEY CAN DO & I WOULD HAVE TO FIND A MECHANIC TO TAKE IT TO! I FINALLY FOUND A MECHANIC THAT DRIVE TIME PROVIDED GOT MY CAR TOWED THERE ON SATURDAY JULY 8th TO HARRIS AUTOMOTIVE my CAR DID NOT COME OUT THE SHOP UNTIL JULY 13 GOT THE CAR BACK THE NEXT DAY IT CUT’S OFF WHILE IN REVERSE & THE RADIO IS NOT WORKING I ALSO I TOOK IT BACK TO THEM & THEY TOLD ME ITS NOTHING THEY CAN DO ABOUT IT I PROBABLY JUST NEED A OIL CHANGE! I GOT THE OIL CHANGE FROM CHEVY and THEY TOLD ME THAT ME THAT THE CAMSHAFT NEEDS TO BE REPAIRED . I TOLD HARRIS AUTOMOTIVE THAT BUT THEY TOLD ME THEY DO NOT SPECIALIZE IN THAT . I CALLED DRIVETIME AGAIN TO SEE IF THEY COULD ASSIST ME AGAIN THE MANAGER ( LJ ) TOLD ME ITS NOTHING THEY CAN DO! 2 DAYS LATER AFTER I GET MY CAR FROM THE SHOP THE RADIO STOPS WORKING!!!!!! SO I TAKE THE CAR TO CHEVY TELL THEM ABOUT THE RADIO AND THE CAMSHAFT PROBLEM. CHEVY HAS THE CAR FROM JULY 13 TO AUGUST 4th 2023 BECAUSE THEY LITERALLY HAD TO TAKE THE ENGINE APART TO GET TO THE CAMSHAFT AND DRAIN IT OF ALL THE DIRTY OIL AND WHATEVER ELSE THEY HAD TO DO! NOT TO MENTION I JUST BROUGHT THE CAR ON JUNE 8 & ALREADY HAD TO DEAL WITH THIS BS .. I CANT WAIT UNTIL THEY COME GET THIS CAR THEY CAN COME GET THIS PIECE OF CRAP TODAY I WOULD NOT CARE! I PROMISE YOU DO NOT GET A CAR FROM HERE ! You WILL REGRET IT AND NOT TO MENTION MY RADIO STILL DO NOT WORK BECAUSE ITS NOT JUST MY RADIO ITS A WHOLE ELECTRICAL PROBLEM GOING ON WITH THE RADIO SO I CANT JUST PUT A NEW RADIO IN !!! THIS PLACE IS PATHETIC & I WILL SHOW EVERY RECEIPT THAT I HAVE !!

jeremiah krueger

8 days ago

Absolutely the most painless car buying…

Absolutely the most painless car buying experience I've had. John was thorough and answered every question as well as finding me the perfect car for my budget

janiyah asberry

8 days ago

Kevin was the best

Kevin was the best , even tho I was difficult he maintained and helped me out a lot

tricia greene

8 days ago

Mandy @ Athens Location

Mandy @ the Athens locations is awesome, this was the second purchase with her and I wouldn't recommend anyone else, she always has a positive attitude and puts a smile on your face& does all the work for you, I was in and out in 30 mins, if you're looking to purchase a vehicle make sure you ask for her!!!

alisha benson

9 days ago

They had Great customer service

They had Great customer service, super friendly and helpful and resourceful. I will recommend my friends to you guys.

evelyn james

10 days ago

Seth was great

roger manawar-khan

10 days ago

The ease at which you can buy a car and…

The ease at which you can buy a car and the rates are so low,awesom company making vehicle purchasing easy.

phillip jackson

11 days ago

True to there add

l.e.

11 days ago

A mostly positive experience

Pablo worked hard to get me into a car because he understood that I needed a vehicle before starting back to work the following Monday. My only negative was that the car I originally wanted had not been inspected prior to me test driving and when we took it for a drive there was a somewhat minor issue and then a major issue with the computer of the car and it would take weeks for it to be repaired. However I was able to purchase another vehicle for less money than the original one and he went through the whole process all over again. I've had my car for about 24 hours now and so far so good. In a few years when I'm ready to purchase another vehicle I would purchase from him again.

carnisseur culture

11 days ago

Crooks R’ Us should be their name

My friend has had the absolute worst experience with this SHADY EXCUSE OF A BUSINESS!!! In a matter of five days, she has already gotten two cars from them that are total lemons 🍋 Monday the 21st of November she arrived at their Lauderdale Lakes location to see the Kia soul that was advertised online. After four hours or so at the office/lot she drove off with her Kia soul. To her surprise as soon as she got a few miles from the lot the engine light went on, but she was already late for work due to the amount of time that it took them to actually complete the process since they were in no hurry. Due to her work schedule, she wasn’t able to get back to drive time to return the vehicle until Wednesday right before the holiday. On her way back to Drive Time she made a stop at Firestone to have them check out the car to see if maybe the light was because of something minor that could be taken care of. The mechanic at Firestone told her that there were too many issues, and that the car was unsafe to drive. SEE ATTACHED PHOTO. She left Firestone and went straight to Drive Time with the paperwork in hand. The gentleman she spoke to said she could return the car for a full refund or that they could get her into something else. So, after another couple hours there, she ended up driving away on Wednesday with a Hyundai Tucson which ended up being more money down than the initial car they put her in. All day Wednesday she drove the car things seem to be OK no lights came on, no issues. Come Thursday, which is now Thanksgiving and on her way home from dinner the Tucson overheated, and started smoking. SEE PHOTOS. She pulled over let it cool down, added water and finally made it to my house after two more stops because it was closer than her house and she was afraid to drive it. So this morning she left an hour earlier than needed for work in case the car overheated multiple times! The car did in fact overheat halfway to her job, which is only 9 miles away. So, she pulled over and let it cool off and added water. As soon as she pulled into work, the car started smoking and overheated for its final time. Between her first and second job she intended to go back to Drive Time to return the HUNK OF CRAP they let her leave with this time! When her manager at work heard what happened and saw the car smoking she decided to give Drive Time a call. They told her to have my friend return the car for them to look at it. She told them there was no way she was going to make it there and it's condition! The gentleman then told my friend that she should pay out of her pocket to have it towed back to the lot. There is absolutely no way my friend was going to pay for this nor would her manager allow her to pay for this and after a heated argument they agreed to tow it back to their lot. What a freaking SCAM this place is! Extorting the less fortunate with the INSANE prices and still selling them worthless garbage!!

monica brown

12 days ago

Loved it easy process great car

robert cheney

13 days ago

The employees were very helpful and got…

The employees were very helpful and got me out fast. It was very painless process compared to a traditional dealership. The only issue I have is that I got a 2021 civic and the AM/FM part of the radio isn't working and I was sent off to figure it out on my own. Other than that, I would go back and recommend.

aaron watt

13 days ago

Timothy Isaac made my experience more…

Timothy Isaac made my experience more than GREAT!!! I will tell everyone about my experience!!! Thank you very much!!!

latoya dean

13 days ago

The no impact to your credit score deal…

The no impact to your credit score deal is a lie and false advertising... After me my husband and daughter all applied and submitted all required personal information the system said it couldn't I identify any of our information put in to double check everything and make sure it was correct all was still denied and asked to call the dealership after calling they said that the information we put in was red flagged if we moved or changed name and that we had to bring in more personal information in order to be approved. Dl utility bill Bank statement SSI card along with another utility statement Don't waste your time 😞

william wilson

13 days ago

Myself and my wife have had some…

Myself and my wife have had some problems lately...especially with our credit, but Thomas Burke at the savannah drive time was able to get my wife a nice dependable ride....he was respectful, courteous ,and great to work with!!...thank you so much!!!

gedeon rosario

13 days ago

DriveTime Thanks

My Experience was Great, Great Personal,Thanks To God, Thank You DriveTime.

nicole bedford

14 days ago

Wonderful Experience

From the first day that arrived I was greeted and helped. I was wanting to do a trade in of my old vehicle so that I can put myself in a newer one, unfortunately I was not able to do that, but I was not turned away. I was provided options so that I was able at lease try to get what I wanted. I was even offered to test drive the vehicle and after that I was sold (lol) so after going over the options I decided to come back the next day and was able to drive away in what I wanted. I had such a great experience with the staff that assisted me.

twyla pittman

14 days ago

The sales people were GREAT

The sales people were GREAT. SEAN, ZAC, STEPHEN AND TRACI WERE AMAZING.

kassandra ballord

15 days ago

Isidro was very personable

Isidro was very personable, professional, knowledgeable, and made the task of purchasing a vehicle the non-traditional way comforting. He went over all the documents in depth to ensure things were communicated correctly.

erica madsen

16 days ago

It was easy and pleasant to know that I…

It was easy and pleasant to know that I could get a car loan with my credit history. Thanks to Jose and his branch employees were very helpful and stress free to know that I could get to work with out renting out a car.

tawana grey

16 days ago

Pros and cons

Pros:The staff was wonderful in ocala,fl as well as Atlantic blvd in jax,fl.the staff is friendly an got me in and out thanks to Rachel in a jiffy,Cons:the only sad part was that I was told I didn't have to make a down payment due to its my second time around purchasing a vehicle an I would get 500 off my purchase,and my terms online wasnt the same terms on arrival,well I got 500 off but I had a down-payment of 445, for a 2018 car,that really sucked for business an trickery on how I saw the 500 off the price of the car but then I had to pay that upfront so beware of the false advertising on a deal.

marcus luckett

16 days ago

The service by Jamil was great!!

The service by Jamil was great!!! He explained everything so I could understand the process!!! I would tell a friend!!!

kim robinson

17 days ago

He was so nice and very friendly

chad ferguson

17 days ago

Easy and hassle free

billy gipson

17 days ago

Get customer service!!

trent herrington

18 days ago

Had a great experience

Had a great experience. Very respectful and nice. Overall a good experience and would recommend

quiana dantzler

18 days ago

my salesman nate was wonderful

my salesman nate was wonderful! he made sure i was secure in my choice & satisfied!

quincy arrington

18 days ago

Everyone was very friendly and…

Everyone was very friendly and informative. Jade was amazing at getting everything done as soon as possible. I would absolutely recommend drive time in Pelham to anyone in the market for a new vehicle

veronica

18 days ago

Great service, product questionable

My service was great, the salesman very accommodating...be careful 3 days after my purchase the vehicle started blowing white smoke, get it checked out and it needs a new engine. Now nobody's talking.

tosha davis

18 days ago

The lady who helped me was super nice…

The lady who helped me was super nice and attentive.

robert brown

18 days ago

I recently purchased a car from DriveTime

I recently purchased a car from DriveTime- San Diego and I must say I found the experience AMAZING. They use the phrase "QUICK AND EASY" and it was just that. They should have t-shirts made with that print. My Customer Experience Guide was Dezsanae Smith, she assisted me from the time I entered the dealership till I drove away in the car. The process was actually "QUICK AND EASY". I would highly recommend. Thank You Dez for making the process stressless.

priscilla alvarez

19 days ago

Excellent Experience

I went to DriveTime to browse your vehicles. I had the pleasure of being helped by Andrea Perez. She was very friendly, helpful and didn't make me feel pressured into purchasing my vehicle. I plan on purchasing my next vehicle with Andrea. I appreciated her patience with me on deciding if I should purchase the vehicle.

stephen orberson

19 days ago

Place is a joke gave them all my info…

Place is a joke gave them all my info they ran my credit said I was approved for zero down an a certain number monthly then the next day after talking with their bank it changes an now no longer approved worst customer service ever would not recommend

peggy morrison

19 days ago

Alan is terrific

Alan is terrific. Very patient, thorough, and assured we covered every bit of information I needed. He also provided some helpful tips for the future of the car that I would not have known because I have never purchased a used car. Very positive experience.

wednesday stodghill

19 days ago

Easy process

People are fri3nd and knowledgeable

scott miller

20 days ago

Screaming

I'm am so sick of hearing the screaming commercials that this company is broadcasting. I mute the sound every time one comes on. I wish I could just skip them. There's no way I would ever use their services because of the screaming actors. If this is supposed to be a positive marketing strategy, it backfired.

lynn stark

20 days ago

Purchasing a vehicle with DriveTim

Purchasing a vehicle with DriveTim We actually did not finance a vehicle so the process went very smoothly. The salesman was very personable, explained everything and answered all our questions.

desiree wallace

20 days ago

Best car shopping experience ever

Most times when you’re at a dealership, you feel pressured into purchasing a vehicle but here everything was to my terms. I didn’t feel like my salesman was after commission more than finding what would work for me. Ethan was very helpful and even provided tons of information just in case I needed directions after leaving. What an amazing experience.

thomas moorman

20 days ago

Very happily suprised

I have always that buying a car was a big stressful hassle that involves a lot of negotiating, and getting passed back and forth from commission hungry salesman to distrustful finance guys while sitting in a waiting area drinking stale coffee. And until now, it has been. The people at Drive Time of East Las Vegas have completely changed my opinion on this. From start to finish, U never felt pressured or like I was just another naive shopper to take advantage of. They were very polite, knowledgeable attentive and while doing all the steps necessary to get me the car I wanted for me, they explained and helped me to get my new car in a way that was actually very relaxed and even enjoyable I never once felt pressured or hustled and I am very confident that I got a great deal. They have forever changed my opinion on buying from a dealership and I actually look forward to going there again for my future car buying needs. Thank you Drive Time, I will happily recommend you to anyone I know who's looking to buy a new car.

diabla babii

20 days ago

Disappointed. Customer service great but the car was full of issues in less than 24hrs

2018 Hyundai Elantra Value Edition: The customer service was great! Very polite, helpful. Patient. No issues with customer service. Just the vehicle I was sold. I had the vehicle less than 24hrs and the car stalled and wouldn’t drive. The engine light, battery light, oil light, and some other light that I have never seen before was all on. I was in the middle of the road, during rush hour! I was only able to put my hazards on, turn the car off and turn it on. Luckily it turned on with no issues and the lights werent on the dashboard anymore. But then it happened 2 more times within a 20 min drive and each time while I was driving. Very scary! I called DriveTime and all they can say was to call silver rock and take it to a repair shop (locations given was pep boys, Firestone and one other that I never heard of, not very good choices) to get a diagnostic. I asked so what happens? I can’t afford to be without a car again. They said oh there is a rental reimbursement. (Not pleased at all because I just purchased a vehicle and now I have to pay for a rental and wait to get reimbursed in the end) the customer service was great. The vehicle was very nice, but the fact that it had issues less than 24hrs is very aggravating. I called DriveTime back to say I will be returning the vehicle and will get a full refund. They said I couldn’t come today since they are short staffed and busy but I can come the next day. It’s just aggravating that they would sell a vehicle that has issues. Just very disappointed that the car already has issues. It should’ve been checked correctly and carefully before it was even offered to be sold. They did offer other vehicles to chose from to replace this current vehicle but I declined. I would rather go elsewhere. Especially after being highly disappointed that I was sold a vehicle that had issues. Don’t get me wrong, the vehicle is gorgeous, up to date, clean, smooth drive, interior and exterior looks great, it would’ve been perfect if it didn’t have what looks like many maintenance issues, engine, battery, brake issues.

shanta walters

21 days ago

We came in need of a vehicle.. and we left riding

We came in need of a vehicle. Our sales person Marissa Burton was very help and knowledgeable about the vehicle that she show us. She made us very comfortable and help us with everything we needed.. I thank her so much for all her help. Everyone was also very nice and virtuous. Thank you all again for everything..

bryanna nelsen

21 days ago

I put in an application for a vehicle…

I put in an application for a vehicle and was immediately told that vehicle isn’t available to me because financing couldn’t justify a loan for my credit (which at the moment isn’t great but has been grand for years prior) because the 2013 fiat I was looking at was too old. Recommended I apply for a 2016 Nissan rogue (which I have since heard is a terrible car so I’m semi grateful for the bad customer service) I bit. I applied for the rogue turned in the documentation… and I never hear from them again. Period not one call. I was on a text basis and then I was ghosted. Your loss. Will never work with you again. Don’t call me.

nathalie bolton

21 days ago

Great Service

Brian provided great customer service

claude humphries

21 days ago

Joseph was so kind and told what he was…

Joseph was so kind and told what he was doing every step of the way!! I have always dreaded buying a car but he made it so easy.

l stone

21 days ago

Quick and easy!

The staff was knowledgeable, patient and professional. I was able to test drive several models without any high pressure sales tactics. The purchasing process was quick and easy.

brianna price

22 days ago

Joshua was awesome

Joshua was awesome. The car I was looking for got sold over the weekend. He showed me comparable cars, and I ended up with something I loved even better. He made my buying experience easy and convenient, and was patient while I got insurance quotes. I’m in sales also, so I appreciated how he treated me like a person and not just a paycheck. Will definitely be working with him again in the future. 10/10 would recommend.

lisa himelfarb

22 days ago

We purchased a vehicle from them and it is a POS

Staff was pleasant BUT We purchased a vehicle from them and almost immediately we began having engine trouble. We took it in to the shop and they stated that we needed a motor. After a couple of months we got the motor placed but it was used and again almost instantly began having problems with that motor. We again brought it back to the shop and it has currently been there for over two months and silver rock who is the warranty company they work with is giving us the run around. They are blaming it on the parts department who does not want to back the motor that they sent and was clearly faulty. I have spoken with management, claims department and the customer resolutions team and still nothing being done to rectify the issue. I have tried reaching out to Drive time to see if they could help in any way (Several times) and the response I get is that this is the risk I took when I purchased the vehicle. Since we have purchased the car 11 months ago it has been in the shop 5.5 months of this time and no one seems to care or willing to help.

lauren smith

23 days ago

Horrible car, awesome customer service

The customer service was awesome, bit the car I got from drivetime is absolutely awful! Hadn't even had it 3 days and it's leaking. Transmission fluid! The auto shop says I need a new transmission, yet the inspector my "warranty" covers, said just a transfer case. Got that changed. Car revs up to 4 or 5 thousand rpms before shifting gears and the check engine light is now on. Catalytic converter now. And 2 technicians say my transmission is definitely slipping. I am barely past my 30 days of having this car, so now I'm going to have to pay the deductible and have to go through the whole process all over again of an inspector coming out, and I pray they don't give me the run around about the transmission. This is ridiculous. I juat bought this car and it's been on the shop longer than I've been able to drive it.

danielle j

23 days ago

Ayesha was great

Ayesha was great! I liked her professionalism and she made me feel comfortable in my buying process!

victor ledlow

23 days ago

Great customer service!

Mandie was very helpful explaining everything and giving me peace of mind during my purchase.

sonia king

23 days ago

Tierre was very patient

Tierre was very patient, which was greatly appreciated. He was knowledgeable and efficient. Couldn't ask for a better sales man

matthew haugen

24 days ago

Great service!

The entire experience from start to finish was amazing. I was greeted as soon as I walked in the door and was taken care of immediately. Each step of the way the team explained my options and they made sure I was happy with the process (and my purchase).

dorothy tukes

24 days ago

Ashley was an outstanding sales person…

Ashley was an outstanding sales person and I would recommend any family or friend to Drive time

renata taliaferro

24 days ago

Service

Tyler P was very patience while I was working on getting car insurance. Which I successfully was able to find some. He also helped me find a vehicle in the price range I was looking for. Customer service was out of this world. Thank you Tyler

rachele wilt

24 days ago

Excellent customer service very…

Excellent customer service very friendly and clean and work with you financially . Will be going back! Thank you Solomon !!

kristy partin sparks

24 days ago

Sean was very helpful and explained…

Sean was very helpful and explained everything to me so I understood everything

mirl mitchell

24 days ago

The service at drive time was wonderful…

The service at drive time was wonderful and sales reps there are curtious friendly and very professional as well as helpful..Valerie Smith was the absolute best at getting me in and getting the paperwork done with no hassle and no waiting..thank you!!!

bill

24 days ago

The staff at Drivetime Escondido was…

The staff at Drivetime Escondido was courteous and efficient. Alan helped me find the vehicle that I wanted, and the price and process were very exact!! Thanks for the great experience!

michael elms

24 days ago

Glen made our car buying experience…

Glen made our car buying experience fast and easy. Found the car that was right for us. Thanks again Glen, Michael E.

justanswer customer sheri mendoza

24 days ago

Drivetime in Modesto got me in a newer…

Drivetime in Modesto got me in a newer model vehicle with a fast and easy online credit application and approval in seconds even with low credit scores I picked the car I wanted and within an hour or so I was driving my car home low down payment low monthly payments great staff Plus extra warranties on the vehicle I recommend drivetime for anyone who's looking for a nice newer car with lower miles at an affordable price thank you drivetime. all the staff are absolutely wonderful.

steven rotering

25 days ago

Great Vehicles, Honest Price Online, Friendly No Pressure Sales!

We were shopping for SUV for 2 weeks after a deer took out our previous one. We shopped all over the cities and part of WI. I am so happy we found DriveTime, they had the Jeep Cherokee we were looking for with low miles, looked and drives like a new Jeep. The down payment and payments were as advertised on their website, Zero pressure and relaxing process, My wife and I would highly recommend Jack and David to anyone! DriveTime is Legit and Ethical! A+

andrew burdette

25 days ago

Ease of prosses

Ease of prosses , kindness, no fuss environment peaceful transaction!

scott

25 days ago

The staff in Salt Lake were a great…

The staff in Salt Lake were a great team to work with. Our sales rep Annabelle jumped through hoops at every corner to make sure we were taken care of. I would recommend Annabelle to anyone who is looking for a new or newer vehicle. If Annabelle wasn't working on a day I/we were coming in the staff would step up and help us in her absence. Great place to buy a car or truck. Thank you once again Annabelle and your staff.

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