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27,215 Reviews

DriveTime Review 2025

Written by
Bestmoney Staff
The BestMoney editorial team is composed of writers and experts covering a full range of financial services. Our mission is to simplify the process of selecting the right provider for every need, leveraging our extensive industry knowledge to deliver clear, reliable advice.

November 13, 2025

1 min

drivetime

DriveTime Summary

DriveTime is one of the largest used car dealers in the U.S., with 140+ dealerships across the country. DriveTime’s online approval process means you can get your personalized down payment and monthly payment on every car before you start shopping. DriveTime customers, on average, can save over $1,000 on their down payment for similar cars on sale elsewhere.

DriveTime Pros & Cons

Pros

Soft credit pull for initial website inquiry
Personalized terms for budgets of all types
Simple online approval process

Cons

Vehicle purchase must be completed in-dealership
No vehicle delivery options
Doesn’t buy vehicles for cash
drivetime

DriveTime At a glance

9.2
Editorial Score

Online experience

Has learning resources, access to rates, mobile app
10.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
8.0

Loan Types

Offers most loan types
8.0

Repayment Flexibility

Offers flexible and personalized repayment plans
10.0

Eligibility (credit score)

Accepts all credit types
10.0

Suitable For?

DriveTime provides personalized financing options for those looking for more flexible alternatives than a traditional lender may be able to offer, putting the customer in control of their car-buying experience.

DriveTime doesn’t require a minimum credit score, although it does carry out a hard credit pull as part of its financing process in dealership.

Features

DriveTime offers personalized financing for every vehicle. Customers can complete the application process online and shop terms on thousands of cars with no impact to credit scores. Features include:

  • Personalized Payments: DriveTime doesn’t have a set down payment amount. It is personalized for each customer depending on the stated income and the price of the vehicle selected.
  • Adding a co-buyer or trading in your current vehicle could improve your terms
  • Browse with your personalized terms on every vehicle
  • Ancillary products
  • 30-day/1,500-mile limited warranty
  • 5-day return policy

Application Process

It’s easy to apply online via DriveTime’s website by selecting the Get Your Personalized Terms button. With no impact to your credit score, you can get approved for your personalized terms in less than two minutes.

The next step is to schedule a visit to a DriveTime dealership. A Customer Experience Guide will take you through your options, including down payment, recurring payments, and all your other options in-store. You’ll need to bring a valid driver’s license and other necessary documentation during this process.

Personalized Terms

DriveTime has financed millions and with thousands of cars to choose from, DriveTime has the flexibility to offer options for any budget.

Fees like documentation, tax, and titling also vary by state, so you need to discuss this with DriveTime’s Customer Experience Guides before buying your car.

No-Haggle Process

With DriveTime, customers can see their payment options online and then visit a dealership to experience DriveTime’s no-haggle process.

Help & Support

For the fastest response times, DriveTime recommends that you get in touch through the customer support telephone line 888-418-1212, open Monday to Friday, 6 a.m. – 7 p.m. MT.

Summary

Get started on your personalized car-buying journey today. With no credit impact, you can get approved for your real, personalized terms online in less than two minutes. DriveTime has financed millions across the U.S. and with thousands of cars to choose from, they make it easy to find a vehicle for any budget. Each used car includes a free AutoCheck history report and is backed by a 5-day return policy and a 30-day/1,500-mile limited warranty so you can drive home with peace of mind. Note: Vehicle prices exclude taxes and finance charges and, subject to state law, exclude doc fees up to $599 and other applicable fees. Vehicles available for sale at the identified location only.

Corporate Headquarters

1720 West Rio Salado Parkway, Tempe, AZ, 85281

Methodology

Information was gathered from the DriveTime website and by contacting its customer support helpline.

Written byBestmoney Staff

The BestMoney editorial team is composed of writers and experts covering a full range of financial services. Our mission is to simplify the process of selecting the right provider for every need, leveraging our extensive industry knowledge to deliver clear, reliable advice.

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Trustpilot reviews
See what some customers are saying about DriveTime
Excellent • Reviews 27,215
on
Excellent
77%
Great
9%
Average
3%
Poor
2%
Bad
10%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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KM
Kathryn Mejia
11 hours ago
I will always come to Drive Time…
I will always come to Drive Time whenever we need a car. This is the second car we bought from here and we really did not have to do anything, Drive Time did it all and were very nice Armando helped us even with our cellphone.
Ja
Jacqueline
15 hours ago
Ash was amazing!
Ash was amazing! She had so many clients and still managed everyone with a smile! Who process took maybe 3 hours. Such a great experience.
Maria E Domingo
17 hours ago
Ryan McInarnay was very professional
Ryan McInarnay was very professional, helpful and efficient. Good sense of humor made this transaction faster and fun. I’ll buy another car with this guy. Ty
MR
Maria Ramirez
19 hours ago
Customer service was awesome
Customer service was awesome
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