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OpenRoad Lending Review

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Reviews 1,542

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

OpenRoad Lending summary

OpenRoad Lending provides auto loans and refinancing deals from a variety of different lenders throughout the US.

Pros

  • No charge for making an application
  • Receive offers within minutes

Cons

  • Minimum income of $1,500/month needed to apply
  • No refinancing of commercial vehicles, motorcycles or RVs
OpenRoad Lendingat a glance
3.8

Editorial score

Online experience

Online application but no learning resources

3.0

Customer services and support

Limited ways of reaching lender

3.0

Loan Types

Offers most loan types

4.0

Repayment Flexibility

Offers multiple repayment plans- but no special repayment programs

4.0

Eligibility (credit score)

Accepts all credit types

5.0

OpenRoad Lending OpenRoad Lending View Rates

Suitable for Whom?

OpenRoad Lending is for people with a reasonable credit score, of at least 500, and a monthly income of $1,500 and above, looking for to improve their current car loan.

If you are paying high interest on your car loan and are looking for lower rates, OpenRoad Lending claims to offer the most fitting match possible. This means that it puts you in contact with the lenders who suit your situation and requirements.

Features

After applying online, OpenRoad Lending will tell you what kind of loans you are eligible for within minutes. The online refinance savings example explains exactly how it can help you save on your car loan, with the potential to save up to $100 a month.

Other important features include a free credit score and free credit repair consultation. There are other free features like auto insurance quotes and free loan application when submitted through the website.

Pros and Cons

OpenRoad Lending has a number of key features that stand out:

  • There are no application fees involved in applying for a loan online, meaning there is no upfront payment.
  • Response time is good and the customer service team is available to answer any queries.
  • Find out within minutes of applying whether or not you are eligible for a loan.

However, there are a few things that you need to know before applying to OpenRoad Lending:

  • There are no loans for commercial vehicles, motorcycles, Daewoo, Smart Cars or Isuzu vehicles.
  • hat support and the customer care is only available between 8am to 7pm Monday to Friday.

Application Process

The online application process is quite simple and takes just a few minutes. After filling out a very basic form, OpenRoad will get in touch with you to discuss your options. Keep in mind that certain requirements need to be met before you apply:

  • Minimum monthly income $1,500, not including income generated from Uber or similar Taxi services.
  • The financed vehicle must be no older than 10 years.
  • The vehicle must have done less than 150,000 miles.
  • Refinance is not available for the models of vehicles which are no longer being manufactured.
  • A $5 to $80 state transfer fee charged by states for titling and transfer will be charged depending upon the state in which you reside.

After applying, a service representative will contact the customer to offer assistance and the entire process normally takes a few days.


Loan Types and Terms

OpenRoad Lending  is not a direct lender, but rather puts you in contact with a lender according to your needs. The loans offered are available for a period of 36 months to 84 months. The minimum loan amount is $7,500 in most states and a maximum loan amount of up to $100,000 can be applied for refinancing. The most popular loan type from is Car Refinance. The following documents are required for refinancing:

  • Proof of residence, for address verification
  • Proof of income, to show you are making more than $1,500 a month.
  • Vehicle title

Repayment Options

The loan period can be decided depending upon your requirements as well as the amount you can afford to pay in your monthly payments. There are late fee charges if the loans are not repaid on time. There is no prepayment of loans and the benefits will not be there if the loans are paid in advance.

How Safe is It?

Applying for a Loan with OpenRoad Lending is safe and your confidential information that you share is completely secure.

Help & Support

OpenRoad Lendingcan be contacted toll-free on: 1-888-536-3024. Customer service representatives are available Monday to Friday, 8am to 7pm CST.

Summary

OpenRoad lending is a fast growing company that offers car refinancing at competitive rates and has some good features that could help an average car owner looking for some savings. Free and added features can certainly be helpful. It is worth considering OpenRoad Lending if you are looking for an option to get your car refinanced.

OpenRoad Lending OpenRoad Lending View Rates

Physical Address

555 N. Beach St. Ste. 4100

Fort Worth, TX

76137

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

OpenRoad Lending
OpenRoad Lending
ExcellentReviews 1,542
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Trustpilot reviews

See what some costumers are saying about OpenRoad Lending
OpenRoad Lending
AverageReviews 1,542
on
Excellent
79%
Great
12%
Average
1%
Poor
2%
Bad
6%
  • author
    Janeen Ledbetter
    2 days ago
    It was a slow process for me but they…

    It was a slow process for me but they did an excellent job! Communication was great. I am saving over a hundred dollars a month and intrest is MUCH lower! I recommend them to anyone looking to refinance their vehicle!

    ...

  • author
    Camelia Carter
    Jul 16, 2021
    Totally Impressed..THEY ROCK!

    I found out about open-road lending from my Credit Karma app. I applied for refinancing on June 30th. By July 15th, my old finance company was paid off and I am now saving $77.26 per month and I saved a total of $3,399.99 off the total loan. I even have a $570 refund coming from the old finance company! I'm a believer. These guys are great!

    ...

  • author
    customer
    Jul 15, 2021
    I had the best experience

    I had the best experience. Although it took a couple weeks to get everything finalized.

    ...

  • author
    Jennifer Richardson
    Jul 14, 2021
    Excellent process and easy

    Excellent process and easy

    ...

  • author
    darla.calhoun1981
    Jul 12, 2021
    The process was very easy

    The process was very easy, it took less than the estimated timeframe. The convince of email, texting and phone calls is appreciated I also am in favor of the price and interest rate. I am saving money which I am in favor of also. I would recommend anyone use this service.

    ...

  • author
    CL
    Jul 12, 2021
    Look no further! Your refi is here!

    Look no further! This is where your refi is professional, painless and prompt! OpenRoad is the best for a reason - the system is set up for super-ease of document uploading, they keep you pleasantly updated along the way and, presto, you've got a new lower rate refi! There's a reason why OpenRoad Lending rocks! This is the reason!

    ...

  • author
    Scott Miller
    Jul 09, 2021
    Open Road did all the work…

    1st time refinancing and they went above and beyond to help me out. Saved me over $100 and got the job done quick and painless. Definitely will be using them again.

    ...

  • author
    Jennifer Richardson
    Jul 09, 2021
    Fast and thorough service

    They did everything. It was simple and I saved $50 a month on my note amount. Everything was done very quickly. I am very happy with Open Road Lending.

    ...

  • author
    Todd Peterson
    Jul 08, 2021
    Helped me when others didnt

    Helped me when others didnt

    ...

  • author
    customer
    Jul 07, 2021
    Fast and easy!

    Fast and easy!

    ...

  • author
    Katherine Williamson
    Jul 06, 2021
    Blessings from God…..

    I tried other businesses and they all let me down I was about ready to give up till I heard about Open road loan car refinance and I called them and desperation ready to get denied again and little did I know they were such a blessing from God they not only approved my loan they brought down my interest-rate and bought down my car payment Jan took me through all the steps and walked me through everything they kept in touch on a daily basis and I truly truly believe they are a blessing from God I was ready to give up but I learned my lesson don’t ever give up …..I just got my congratulations letter and I am still dancing thank you from the bottom of my heart sincerely Katherine Williamson

    ...

  • author
    Shindonna Lowe
    Jul 06, 2021
    Destiny Tiller was great!

    Destiny Tiller was great and helped me through applying to refinance my car loan. If I had any questions she would always answer me in a timely manner. She made sure all my paperwork was in and correct. My loan process would have been done sooner I was just waiting on my HR to verify the information. Destiny always let me know when they received my paperwork and what I still needed to turn in.

    ...

  • author
    Meilyn Franco Navarrete
    Jul 06, 2021
    Saved $120.74 a month

    Openroad has approved me to refinance my vehicle. Gave me a way better APR that saved me $120.74 a month on my monthly payment. Julio Mileo was super helpful and patient. He walked me through the whole process and explained everything clearly and answered any questions I had. The company has great communication with any steps or additional information needed. I'm so happy I got approved and found out about openroad with credit karma.

    ...

  • author
    Sharon Marie Chapman
    Jul 03, 2021
    Sharon chapman…

    I tried to get a refince with them they denied me because because of mine income I have made mine payment on time

    ...

  • author
    Fantasia Johnson
    Jul 02, 2021
    Just amazing!

    Just amazing!

    ...

  • author
    Cheyanne Andrews
    Jul 02, 2021
    Open road lending was able to refinance…

    Open road lending was able to refinance my car for me quickly and easily.

    ...

  • author
    Oswaldo
    Jul 01, 2021
    My refinance was easy and always felt…

    My refinance was easy and always felt the support & communication with Mrs.White handling my paperwork. Thank you !

    ...

  • author
    David Robertson
    Jul 01, 2021
    Experience was simple and easy

    Experience was simple and easy. Saved me money and time. Thanks for your help!

    ...

  • author
    Julio
    Jul 01, 2021
    OpenRoad Lending helped me refinance my…

    OpenRoad Lending helped me refinance my car easily and without issues

    ...

  • author
    Robin Taylor
    Jul 01, 2021
    My experience was quick and easy

    My experience was quick and easy. They were great at communicating and letting me know everything that was happening.

    ...

  • author
    Traci Stiles-Morris
    Jun 30, 2021
    My experience with Open Road was…

    My experience with Open Road was extremely fast and easy. Their customer service exceeds that of my previous finance company. All documents were submitted online and they kept me informed if my status all the way through until completion.

    ...

  • author
    brittany martin
    Jun 30, 2021
    Best decision I could have made

    Working with Open Road has been super simple from getting approved to refinance my vehicle, completing all the documents and finalizing the loan. They have great customer service and are very quick to respond and are willing to communicate via phone and / or email when it is convenient for you. They were very patient when I took a little longer to submit a few documents due to being on vacation and were ready and willing to assist in any way once I returned home and was ready. Definitely recommend everyone looking to refinance to give them a call!

    ...

  • author
    Chad
    Jun 30, 2021
    Experience was simple and easy

    Experience was simple and easy. Saved me money and time. Thanks for your help!

    ...

  • author
    Ernie-Wheng Robles
    Jun 25, 2021
    Fast actions and big savings…

    It was a fast response via txt messages and took care of the paperworks as soon as they received and review the account for refinance. Paper works are so easy a detailed. Best of all! it made me a huge amount of savings for my car payments.

    ...

  • author
    William Garcia
    Jun 25, 2021
    Easy process and good customer service

    Really easy process to apply and I got the response in couple of minutes and then really good customer service and really helpful they made my refinance experience really pleasent

    ...

  • author
    Kyle B. Klincko
    Jun 24, 2021
    To say I'm upset is an understatement

    To say I'm upset is an understatement. You all pulled a classic bait and switch. I use Credit Karma as I'm trying to improve my financial situation and my credit (Which I am). I found Open Road Lending through an ad in Credit Karma. I even Googled your company to see if you're legit. I contacted you by filling out the auto refinance form and you immediately responded saying I was pre-approved and then after filling out other forms and documents, I was given the new rate and payment. I supplied you with all the information you needed. The whole time, your agent is assuring me everything is good to go. I asked your agent if there's anyway any of this could change or go wrong and is this all locked in and she said "everything is good to go. The only way things could change is if the paperwork wasn't turned in by the due date set by Open Road Lending". After all the docs were turned in by me. I didn't receive any contact or notification from Open Road lending for 10 days (Never once have they picked up and answered the phone) Within that 10 days I contacted the agent and asked what was going on. I was informed that my loan was at the underwriters and it shouldn't be too long. Yesterday I received a voicemail and text notification saying Open Road Lending weren't going to proceed due to my debt to income ratio. Honestly, this would've reduced my car payment making it easier for me financially. So basically Open Road Lending strung me along for the better part of a month, telling me that everything was good to go and making me feel like I had nothing to worry about. Had you done the debt to income ratio up front and been more honest, I wouldn't be as upset as I am now. I've worked in customer service in the past, and I'm not usually one to complain but in this case I feel like I've been conned. Your business practice is reprehensible. What you advertise and what you deliver (Or lack thereof) is highly disappointing. I will definitely be steering folks away from your company. I hope you haven't done this to other people who are trying to improve their financial situation.

    ...

  • author
    MM
    Jun 24, 2021
    EXCELLENT SERVICE!

    This was the smoothest transaction and FAST!! Very professional and great communication! From start to finish everyone I spoke to was on the ball and friendly! Highly recommend OpenRoad lending to everyone!

    ...

  • author
    Christopher Garth Wiegman
    Jun 22, 2021
    My wife had Pancreatic Cancer . . .

    I was told my wife had Pancreatic Cancer and had 6 months to Live. So, I maxed out all 15 of my credit cards showing her a "Great Time" before she closed her eyes for the last time ... then 2 years into her treatments we were told that the R.T. technician had made an ERROR. She has the other Pancreatic cancer where the tumor IS sitting on the tail of her pancreas and will probably live the rest of her natural life. So, now, I'm slowly paying on my 16 credit cards that I had maxed out on my wife ...

    ...

  • author
    Wldrness Initiative
    Jun 18, 2021
    Good Numbers, Lacking in Communication…

    Open road is a great platform for refinancing. Just that my experience with the paperwork, having to resend documents more than once, the miscommunication between reps, and the lack of communication about the status of my loan was all frustrating, to say the least. Sometimes it took several days to get a response. And finally, almost a month later, they completed my refinance application.

    ...

  • author
    Jamison Forrest
    Jun 17, 2021
    Very Happy!

    OpenRoad got me the lowest interest rate on my refinance than any other lender! I'm thrilled to say the least!

    ...

  • author
    Paulita Dixon
    Jun 16, 2021
    Happy Customer

    I was very happy and content with the level of customer service and communication I had with Lainee Bosquez. I would definitely recommend OpenRooad Lending to my family and friends.

    ...

  • author
    Alex Barriga Skidmore
    Jun 16, 2021
    Wonderful customer service by…

    Wonderful customer service by Elizabeth! I am saving so much money on my car payment and my refinance process was quick and easy! Thank you so much !!

    ...

  • author
    Shannen A Charles
    Jun 11, 2021
    Excellent customer service, went above and beyond

    I am so grateful to OpenRoad Lending who were very driven to do their jobs. They were excellent. They chase me instead of me chasing them and made sure my papers were in order etc. Super above and beyond and very patient. Thanks so much.

    ...

  • author
    J McMillan
    Jun 07, 2021
    A+ service and process all around

    Great process, associates and terms offered. Very seamless from start to finish with great communication throughout.

    ...

  • author
    Selina Pegues
    Jun 06, 2021
    My process with open road was the best

    My process with open road was absolutely the best. They stayed in contact and walk me through every step. There were no issues or problems. I would recommend them to everyone!!

    ...

  • author
    victoria cox
    Jun 02, 2021
    I love that everything was done online…

    I love that everything was done online or over the phone. We had a little hiccup but it was taken care of asap. thank you open road for all your time and patience.

    ...

  • author
    samuel Hatcher
    May 28, 2021
    Openroad made it very easy process and…

    Openroad made it very easy process and I saved thousands of dollars over the years! Jessica was a great help; I highly recommend them to anyone that needs to save money!

    ...

  • author
    victoria cox
    May 28, 2021
    I love that everything was done online…

    I love that everything was done online because of my work schedule. We had a little hiccup with i.d. cards being a little blurry but we figure a way to get what they needed.

    ...

  • author
    Dena Corns
    May 27, 2021
    Quick easy and saved me A good amount…

    Quick easy and saved me A good amount of $$$.

    ...

  • author
    Dannelle Wright
    May 27, 2021
    Great saving me a lot of money worth…

    Great saving me a lot of money worth the work and time.

    ...

  • author
    Allison Spencer
    May 26, 2021
    The process was very simple and Julissa…

    The process was very simple and Julissa was in contact with me the whole way, letting me know where I was within the process.

    ...

  • author
    julia h
    May 24, 2021
    good customer service and very patient

    good customer service and very patient

    ...

  • author
    shawn thebiay
    May 24, 2021
    Highly recommend great service and…

    Highly recommend great service and excellent communication

    ...

  • author
    Bar Bley
    May 21, 2021
    I love the process ms k

    I love the process ms k. colom was very pleasant.

    ...

  • author
    Views on Views
    May 21, 2021
    Highly Recommend Open Road Lending

    Thank you Erica Murillo for your great service thank you for the patience and always having a good attitude. Thank you

    ...

  • author
    Dante Coleman
    May 20, 2021
    Ms Hayes is a gem

    Ms. Hayes walked me through the whole process. She was really a big help in the process

    ...

  • author
    Jessica
    May 20, 2021
    Yalanda was great working with and kept…

    Yalanda was great working with and kept me informed every step of the way.

    ...

  • author
    Adam Andy
    May 19, 2021
    Open Road finance

    The process was quite simple and the folks at Open Road (especially Alicia) answered any and all of my concerns.

    ...

  • author
    Dale Shafer
    May 17, 2021
    My experience has been great with Open…

    My experience has been great with Open Road Lending and I would recommend them to anyone that is looking to finance or refinance a car loan.

    ...

  • author
    Blade Brown
    May 17, 2021
    Overall experience was pleasant

    Overall experience was pleasant. Ruby kept me informed throughout the process. Process was a little lengthy, but it's to be expected when everything is done electronically. Lowered my payment and APR tremendously. I would definitely recommend OpenRoad to anyone who asked about Refinancing options.

    ...

  • author
    Martha Moyer
    May 17, 2021
    Great company

    Overall I had a very good experience with refinancing my car. The only complaint I have was it took a lot longer then I expected.

    ...

  • author
    LeAnn Simmons
    May 13, 2021
    Very quick decision

    Very quick decision. Only downside is it takes about 48 hours to review documents. The process was quick and painless. Definitely recommend.

    ...

  • author
    Joseph Diabolik Calogero
    May 12, 2021
    Confused and disorganized

    Confused and disorganized. I understand if they deny but beating around the bush and then offering interests more than I actually pay it was hilarious. Jas Sterling was totally un professional not returning calls, playinhg hide and seek and so on Are you hilarious when talking about expenses and money? You decide

    ...

  • author
    Cody Lockman
    May 12, 2021
    Adrian was very helpful and kept great…

    Adrian was very helpful and kept great communication by email with me. Tried calling in few time after work which was 5p.m very busy most likely won't get a call back till the next following day. Other than that very professional and gave me a great rate!

    ...

  • author
    Marculus Harris
    May 10, 2021
    Great job

    I recently refinanced my car loan and it went very well. My representative did a great job of explaining the process. There was a few step to go through but for an online application process it was fairly easy.

    ...

  • author
    Joseph Diabolik Calogero
    May 07, 2021
    applied for refinancing my current car…

    applied for refinancing my current car loan. It started messy but I proceeded. End up very messy and tangled in so much problems that I withdrew the application. As a courtesy, they raised the interest finishing paying more than the actual one. I do not recommend this lender. They are obsessively pedant and I guess they "cut a deal" turning a messy point at their favor. If you still want to do business, try to avoid Jas Sterling. She is a total wreck: she does not return phone call, she texts here and there parts. When you call she never is at the office so someone else picks the phone and ultimately the agent refers to Jas and she is never there and texts texts... you are been warned. Go somewhere else if you need a car loan. Open road, yes a road that takes you in a crazy journey

    ...

  • author
    Jessica Sanchez
    May 07, 2021
    Everything was fast and easy

    Everything was fast and easy. Everyone was helpful and got me approved fast.

    ...

  • author
    Joseph Calogero
    May 06, 2021
    Too messy

    Unfortunately they started messy and finished like that. On first instance I trusted, then started twisted and the specialist Jas Sterling was so messy that i have to keep my old loan plus I have now a hard inquiry on my score and a canceled loan with Open road lending. My experience was below quality standards and Jas appeared in professional. She never returned calls, texted after considered length of time, when I called she was " off" and the other rep had to forward the isdue when Jas was available and the lending process was a messy disaster. Stay away from this lender and from Jas STERLING. Respectfully Joe

    ...

  • author
    Michelle Grubb
    May 06, 2021
    Great service

    Very professional, friendly, and very quick in the process!

    ...

  • author
    cameron kinpaid
    May 05, 2021
    Rachel was so very helpful and made…

    Rachel was so very helpful and made everything quick and easy for me. 10/10 would recommend to anyone trying to bring down their rates!

    ...

  • author
    Ronald
    May 03, 2021
    Highly Recommend!

    Fastest and easiest ever refi. Everything that they said they would do happened. Would highly recommend to anyone!

    ...

  • author
    Joe
    Apr 30, 2021
    It was a good experience took some some…

    It was a good experience took some some time but it was worth the wait!

    ...

  • author
    trina longmire
    Apr 30, 2021
    Easiest refinance ever

    The process was so easy and my agent Lexi was phenomenal. She walked me through everything and submitting the paperwork was very easy. All of this while saving me loads of money in the long run. It was a pleasure

    ...

  • author
    Hope Putman
    Apr 29, 2021
    great experience

    An over all great experience. Took a few weeks but it was worth saving the money we will save every month. Angel helped up with our loan and he was great he kept us informed on everything and always got back to us in a timely fashion. I hope open road lending knows what a great employee they have with Angel!

    ...

  • author
    BRITTANY
    Apr 28, 2021
    Very Helpful and Communicative

    Very Helpful and Communicative, smooth process.

    ...

  • author
    Tarquez Williams
    Apr 28, 2021
    On the fence

    It wasn't the worst transition for refinancing but it seemed to take alot of time because of miscommunication with what was needed for me to do. Part of it is was user error with documents and part was the irony of technology not expediting the process. Overall I can't really say much because I just got done the process. Now the test is making payments and accessing my account etc. My last lender wasn't bad but trying to make payments was a hassle through the app and website.

    ...

  • author
    Olise Allen
    Apr 26, 2021
    My refi process went very quick and…

    My refi process went very quick and smooth!!! Everyone was so professional and helpful throughout the entire process.

    ...

  • author
    Michael Baker
    Apr 26, 2021
    Very quick process

    Very quick process, I only had to deal with 1 person the whole time. I’m very happy with this company.

    ...

  • author
    THOMAS SANDSTROM
    Apr 23, 2021
    Great people to work with

    Great people to work with. If they didn't have the answer right away they would find the answer for you quickly. Everything went smoothly and they even helped me find some paper work I didn't know how to find. Extremely excited to be with them.

    ...

  • author
    Michael Quarles
    Apr 21, 2021
    Awesome company

    Awesome company. I refinanced my auto loan through them. My loan agent was M.walls and he helped me the entire process and I couldn't have done it without him. My monthly payments are lower and I saved literally thousands in financing charges.

    ...

  • author
    Chris
    Apr 19, 2021
    OpenRoad Lending lowered my interest…

    OpenRoad Lending lowered my interest rate by more than half and saved me over $100 dollars a month. Very easy process.

    ...

  • author
    Michelle S
    Apr 19, 2021
    Highly recommend, very easy to work with

    They made the whole process of refinancing so easy. And cut my interest rate in half, which is a huge savings there. I would definitely recommend OpenRoad Lending.

    ...

  • author
    Robert
    Apr 17, 2021
    The process of refinancing our car was…

    The process of refinancing our car was very challenging due to the fact my wife and I were in two different states. The whole process was very simple and was taken care of on line and over the phone I would recommend Open Road Lending to all my friends

    ...

  • author
    Terry Bentley
    Apr 15, 2021
    Great service proved me an option to…

    Great service proved me an option to lower my interest. Rate as I recover from financial difficulties. Thank you OpenRoad for an easy and productive loan process.

    ...

  • author
    Ronalee Lawrence
    Apr 12, 2021
    GREAT customer service.

    I decided to refinance my car for a lower interest rate. I went through these guys because my credit is not the greatest. They made it SO easy to apply and send in my documents. They were always easy to communicate with via email or phone and my application and payment on my prior loan went through within 2 weeks. I was very impressed with their service and would definitely recommend them and may even finance again someday. I appreciated all the professionalism and great customer service. Its rare these days!

    ...

  • author
    Tammy Foust
    Apr 12, 2021
    Super easy refinance

    Super easy refinance! Everything was done quickly and there were no problems. It was very easy to send in the information they needed and I was kept updated on what was going on.

    ...

  • author
    Debra Hicks
    Apr 07, 2021
    Best Service …

    Doing business with Openroad lending was one of the greatest experience ever..everyone was detailed and professional..

    ...

  • author
    David Bell
    Apr 06, 2021
    Patience and Professionalism.

    Jan worked patiently with me through the auto refinance process while I was also dealing with the hospitalization of my wife. I often was delayed in replying to her emails or voicemails due to the circumstances. Thank you OpenRoad Lending for helping me process this transaction while dealing with an unexpected life event at the same time.

    ...

  • author
    Janette Serrata
    Apr 05, 2021
    The process was easy and fast

    The process was easy and fast. The agent was kind and explained well and responded quickly to any concerns. Received a way lower interest rate and monthly payment. Over all highly satisfied with the customer service and outcome.

    ...

  • author
    Tim Loftis
    Apr 05, 2021
    Great personal touch

    Great personal touch, and extreme professional personal that made my loan experience a lot better. Thank you so much.

    ...

  • author
    Jimmy Jarrett
    Apr 05, 2021
    Great company.Open Road…

    Everything went smooth.Any questions you have they quickly address.Great customer service.A pleasure to do business with.I would recommend open road to anyone looking to refinance and save money.

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  • author
    Qadriyyah Crumpler
    Apr 05, 2021
    Smooth Process

    Smooth Process

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  • author
    ezra levine
    Apr 01, 2021
    False advertisement

    False advertisement. Received a letter stating Ive been pre approved for lower interest rate and lower payment then what I’m currently paying. I applied and had my credit ran just to hurt my credit report and give me a higher interest rate and higher payment. No thank you I’ll stick to where I’m at. I’ll never consider this company again.

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  • author
    Tara Morgan
    Mar 26, 2021
    Thank you!

    I had a really good experience. Overall everything was completed and I am happy. Ricky was very nice. I work with a financial institution and I handle loans. I wish you had an office in Atlanta so I could apply and help people like me. This company changed my life.

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  • author
    K Smoove
    Apr 07, 2021
    Jumping through hoops

    Where to begin with ORL? Oh, I know. How bout with the latest and greatest. Ms Banda calls and leaves a message. Umm, yes we need the award letter to show the amounts on the letter. Now mind you, the email sent has the award letter and amounts on the attachments. One email with two attachments. One email with two attachments, what you're asking for is in the email. Oh, the amounts need to be in the award letter. So your financial crew won't move forward because the email with the information that you requested isn't on one page? So all the paperwork, all the scans, emails and all the calls/texts taken and made, was for not?! Because it's not all on one page?! Over a month of get us this and get us that document. ALL FOR NOT! So let me say this. I wrote, I'm done! Don't contact me unless this refinance is going through. Every single blanking thing these people asked for, I delivered! The amounts, which where in the email. Were not on the same page. Wow! The toil Ms Banda and merry band of rascals put me through with no resolution. My email to them stated, I can pay the car note now just fine. I don't need your refinance to make the payments. I am terribly sorry to have wasted so must time at the sluice room with these people. I did nothing wrong besides think these ghastly people could lower my interest rate. No big deal, ORL doesn't want to do the right. Just the way of this world. In closing use ORL at your owe risk. I had to much hope, which in turn just became misery with ORL. Update 4-7-21 I replied back to that customer service email after my review. Gave then all the same information and guess what. Here it is weeks later and nothing from ORL! So apparently doing nothing is part of their mission statement obviously! My advice stay away from them because all they offer is empty promises! Especially after you work hard to get them all the paperwork that they requested! Thanks to your associates and your company for wasting my time and clearly not caring one damn bit! DON'T USE OPEN ROAD LENDING!!

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  • author
    Lela Bubb
    Mar 25, 2021
    My agent was very helpful and friendly

    My agent was very helpful and friendly. She help me get everything done quickly and efficiently. With a lower rate and a lower monthly payment. I am highly satisfied.

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  • author
    Tracy
    Mar 22, 2021
    This was a very simple process

    This was a very simple process . Response to emails were very fast. Very pleased with this refinance.

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  • author
    Alexis
    Mar 12, 2021
    Loved the communication and the quick…

    Loved the communication and the quick responses. Process was very easy. I’m happy to be saving money.

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  • author
    Lynn Wasikowski
    Mar 10, 2021
    Super fast...super easy...saved me a…

    Super fast...super easy...saved me a bunch of money. I guess that sounds like 5 stars!

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  • author
    Brian Frazier
    Mar 09, 2021
    The refinance process was safe

    The refinance process was safe, easy, and enjoyable!

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  • author
    Miguel Guadian
    Mar 08, 2021
    Im very happy with communication and…

    Im very happy with communication and easy transaction...not to mention the money i saved...

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  • author
    Meghan
    Mar 08, 2021
    Great experience

    Great experience. Staff was very helpful throughout the process and I saved about 4% on my interest rate. I would highly recommend.

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  • author
    M N R
    Mar 04, 2021
    Transparency

    Issac Sanchez kept me involved through every step of the process. I look forward to doing more business with them

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  • author
    Alisa
    Mar 04, 2021
    All the help I needed.

    All the help I needed.. Easy process

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  • author
    Fred Franklin
    Mar 04, 2021
    Using Open Road to refinance my vehicle…

    Using Open Road to refinance my vehicle has been a pleasant experience. The application process was easy and relatively quick for me. I wasn’t sure I’d get an approval due to my credit score being so low but I decided to give it a try. I’m glad I did. My application was handled by Chris, who was extremely helpful, attentive, and responsive. He gave direction as to the information he’d need from me, and would follow up with a call or an email to ensure I had everything I needed to complete the application process. I was paying $700 a month for my vehicle prior to my loan approval. Chris was able to get a significant reduction in my monthly payment and a much better APR than what I had previously. My advice, be consistent on making payments to your credit cards and bills on time and when you feel your overall credit score is reasonable, I definitely recommend giving Open Road a try.

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  • author
    Suzanne
    Mar 03, 2021
    7 days start to finish

    7 days start to finish , daily updates greatest and easiest process ever !

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  • author
    Alicia
    Mar 03, 2021
    This was a very simple & painless…

    This was a very simple & painless process. Very professional & quick. The communication with email was very important with my work schedule. Highly recommend to lower that high percentage interest rate!

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  • author
    Sarah Ann
    Mar 03, 2021
    Very easy and quick

    Very easy and quick. Saves me $126 a month

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  • author
    DANIELLE ANGELUCCI
    Mar 01, 2021
    Very easy

    Very easy, quick and efficient. Great experience. Would recommend to anyone looking to save money on their car loan!!!

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  • author
    Marlon Grant
    Feb 22, 2021
    This experience was very easy and the…

    This experience was very easy and the staff did everything to make the process quick and painless. Thanks

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