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BestMoney.com
Carvana Review
Reviews 6,785
Carvana
Carvana
Great
Reviews 6,785
Michael Graw
Oct. 31, 2022
2 min read
Michael Graw
Carvana summary
Carvana is an online marketplace with a selection of nearly 30,000 used vehicles that also offers an auto lending program for purchases. Before you shop with Carvana, you can pre-qualify to see exactly how much any vehicle will cost you. There is no minimum credit score with Carvana, making it a good option for buyers with bad credit. In addition, Carvana lets you add a co-signer for a fast pre-qualification process and more affordable rates.
Pros
  • No minimum credit score
  • Pre-qualify for 45 days
  • Shop 30,000 used vehicles online
Cons
  • Funding only available if you buy from Carvana
  • Higher interest rates for excellent credit borrowers

Carvana at a glance

4.8
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
5.0

Loan Types

Offers most loan types
4.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Eligibility (credit score)

Accepts all credit types
5.0

Suitable For?

Carvana auto loans are a convenient way to fund your purchase if you’re buying a used vehicle through Carvana. This online auto marketplace has a selection of nearly 30,000 vehicles and can deliver your car straight to your door. While you can use a third-party lender to finance a purchase through Carvana, using Carvana’s auto loan program makes the purchasing process seamless. Carvana also allows you to add a co-signer which has many potential benefits such as lower interest rates and payments.

Another benefit to financing with Carvana is that there is no minimum credit score required. As long as you make at least $4,000 per year, you will likely qualify for a loan.

Features

Carvana offers loans for used vehicles sold through Carvana exclusively. You can pre-qualify for a loan using the online application, which only involves a soft credit check. Your pre-qualified loan offer is good for up to 45 days, during which time you can look for cars on Carvana and see what your down payment and monthly payments will be for each vehicle. Carvana also allows you to add a co-signer for fast and easy pre-qualification process with no impact to your credit score.

  • Pre-qualify for 45 days with a soft credit check
  • No minimum credit score required
  • Add a co-signer 
  • Compare down payments as you browse vehicles
  • Borrow as little as $1,000 or as much as $85,000
  • Repayment options from 36 to 72 months
  • No prepayment penalty

Application Process

The application process at Carvana is entirely online. You can pre-qualify in less than 2 minutes simply by filling in your personal information and allowing Carvana to run a soft credit check (this doesn’t impact your credit score). Your pre-qualified offer is valid for 45 days while you shop Carvana’s marketplace. Once you select a vehicle for purchase, Carvana will run a hard credit check and finalize your offer terms. If you're applying with a co-signer, include the cosigner's information with no impact to your credit score.

Loan Types and Terms

Carvana only offers auto loans for used vehicles purchased through the Carvana online marketplace. You cannot get financing from Carvana for a third-party vehicle purchase.

You can borrow as little as $1,000 with Carvana or as much as $85,000. Interest rates range from 3.90% to 27.90% for borrowers with bad or no credit. Your down payment and monthly payments will depend on the vehicle you choose, and you can see what your payments will be as you browse vehicles on Carvana.

  • No minimum credit score
  • Must have an income of $4,000 per year
  • Borrow $1,000 to $85,000
  • Terms from 36-72 months
  • APR from 3.90%-27.90%
  • No prepayment penalty

Repayment Options

Carvana loans carry terms of 36 to 72 months, depending on the amount you want to borrow and your credit history. There is no prepayment penalty, so you’re free to pay off your loan early to reduce interest payments.

How Safe Is It?

Carvana protects your personal information with SSL encryption during the application process. Once you purchase a vehicle, you have up to 7 days to return it and cancel your loan if it’s not what you expected.

Help & Support

Carvana offers support by phone and live chat 7 days a week from 8:00am to 9:00pm ET.

Phone: 1-(800)-333-4554

How Carvana Compares


Carvana
MyAutoLoan
APR
3.90%-27.90%
2.05%-29.40%
Minimum credit score
None
575
Loan amounts
$1,000-$85,000
$5,000-$99,000
Loan term
36-72 months
24-84 months
Suitable for
Buying a used car online
Borrowers with excellent credit

Summary

Carvana is an online marketplace with nearly 30,000 used cars and auto loans to match. There’s no minimum credit score required, and you can pre-qualify in just 2 minutes to see what your payment terms will be as you shop. You can borrow as little as $1,000 or as much as $85,000, and Carvana doesn’t penalize you for paying off your loan early. You can also add a co-signer for a fast and easy pre-qualification process with no impact to your credit score.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Carvana
Carvana
Great
Reviews 6,785
on
Excellent
57%
Great
8%
Average
5%
Poor
6%
Bad
24%
T
tim m
15 hours ago
Very Easy
With the exception of uploading the documents, which was a hassle for me and delayed my process, it was a very easy and convenient process and I would highly recommend.
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mjmgf
15 hours ago
Easy process to sell the car
Easy process to sell the car; they paid what they promised and showed up exactly on time for the pickup. The only thing that wasn't obvious is that if they pick up in the afternoon, you don't get the electronic payment until the next business day. In my case it was Friday PM of a long weekend, so I didn't get paid until the following Tuesday. But otherwise, no complaints.
G
guoqiang cai
18 hours ago
The procedure is simple and convenient
The procedure is simple and convenient. The price estimation is reasonable. The only thing is the 7 day limit. It should be longer as long as the odometer keeps the same.
A
aditya
a day ago
Very smooth and transparent process for…
Very smooth and transparent process for selling of a car
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d brown
a day ago
HIGHLY Recommend!
Selling my car on Carvana was quick and super easy. They even offered me more than the dealership!
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greg
a day ago
Great experience
Great experience! Fast and easy transaction. Staff was awesome and courteous!
C
christine
2 days ago
Great experience
Carvana and their employees were great to deal with and the process was very easy. Thank you!
J
jose
18 hours ago
Make sure you look at all purchases and trade amounts. They will take advantage of you.
The initial appraisal of my vehicle was fair I also received an email with the appraisal value of my trade. So I was going complete a purchase but decided to do financing through Carvana and was approved. Chose a vehicle within three days when I was about to finalize my purchase. I’ve then found out carvana changed my appraisal to $3000 less when I inquired about it, the reply was sorry, but we appraise vehicles day by day and the market changes. I replied the email I received said my appraisal value was good for 10 days. There was no reply back. Needless to say I did not go through with the purchase, and I will be telling everyone that I know of and post where I can. Not to purchase through Carvana. Or do not get financing through them because they want you to spend more through financing because they know what you are approved for by giving you less value for your vehicle. I believe it’s a total screwup on their part being a dealership. Wondering how many people they did this to and the people didn’t realize that they were taken advantage of. Update Reply to the comment they left below you do not honor your seven day appraisal price within three days you lowered my car value by $3000 when I spoke to a representative, they told me they alter their prices by Kelley blue book daily. It’s just funny how the price got altered as soon as you found out how much I’m approved for on financing. No I will not be continuing the purchase.
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lauren
2 days ago
Easy
Easy Fast No headache
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scott & joyce pittman
2 days ago
Awful, frustrating experience!
The experience with Carvana has been terrible. They repeatedly sent us incorrect, false information throughout the process. We uploaded required documents which they said they did not receive or were not acceptable even though we sent exactly what was requested in the format they said to use. They rescheduled, delayed our appointment to pick up the car without consulting us and set a time we were unavailable. They did not even know where our car was at the time! We still have not received our car and are wondering if we will ever get it.
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kasey
2 days ago
Efficient and Speedy
This was the easiest way to sell a car. The expectation was clear, we took the car to the designation location. The manager was kind and efficient, handed us a check and we were on our way.
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emily patterson
3 days ago
0/10 would not recommend buying a car…
0/10 would not recommend buying a car through them. They have poor business practices and are not honest. I bought a car and now a month later they are refusing to deliver it to my house. Stating they never agreed to deliver it to my house even though we have proof. Don’t get your hopes up if you buy through them as they may string you along like they did me.
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joe d.
3 days ago
Process was extremely easy
Process was extremely easy! The gentleman that picked up my had had an amazing customer service. Recommending to all my friends and family!
N
nicole
3 days ago
Carvana was amazing!
I was a little skeptical at first, especially worrying about providing my banking information. I did my research and found nothing negative online so I went out on a limb and gave them a try. They were amazing and very professional. I opted to have them pick my vehicle up and the driver was on time and made the whole experience well worth it. Communication via text and email was spot on. Thanks Carvana!
J
jeffery
3 days ago
Easiest car transaction I’ve ever had
Hands down the simplest most straightforward car transaction I have ever experienced! Not only was the experience very easy, but the staff was uber friendly, helpful and accommodating. Carvana has taken the car selling process to another level.
D
dae
3 days ago
Quick process’
Quick process’
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brian madden
3 days ago
This a quick and painless transaction
This a quick and painless transaction. The person that picked the car was super nice and helpful. It was a pleasure doing business with Carvana
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patrick lay
3 days ago
No hassle at all selling my car
No hassle at all selling my car to Carvana. Online offer in seconds. Selling price honored at time of transaction. Price way better than the other big player CX and local dealer.
J
jason b
3 days ago
Made It Happen
Fairly simple process. Due to a driver calling-in, my pickup appointment was canceled 10 min before the scheduled time. But, another driver picked it up and came out that evening, after her normal shift, to complete the process.
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steve irwin
4 days ago
Be satisfied everything when smooth and…
Be satisfied everything when smooth and I would used them again and tell friends.
c
carol sharpe
4 days ago
You sell a vehicle to Carvana stress free.
Smooth, efficient, Marissa was great and on time. I was given a check in the amount I was quoted. Good communication throughout.
J
jennifer cox
4 days ago
The man who came for the car was…
The man who came for the car was absolutely amazing very helpful and kind and told us step by step and in a way we could understand
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kenneth byrd
4 days ago
Smooth and easy
Carvana is the best at making the selling process smooth and easy.
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lee jbeth
4 days ago
You didn’t show up !!!
You were suppose to meet me today to get my car in Marion nc. 60 miles away. You never showed abd your people hung up on Me!!!!!!!
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susanna
4 days ago
Carvana paid a great price for my car…
Carvana paid a great price for my car and made the sale easy. Selling to Carvana was an unexpectedly wonderful experience!
l
lawkston
5 days ago
Pity about the web issues, polite people
I tried Carvana for the first time to sell my car although I did not expect them to offer as much as I would get from a part exchange. The web dialogue to set up the sale was straightforward and easy to enter and the offer price was low (compared with e.g., Kelly BB) but not crazy low, and a little higher than I had been offered in p-ex, so I decided to accept. However, I noticed that the system had automatically entered my car as the wrong trim, and there was no way to correct the trim myself. I called the help line several times to work through the problem, which took several hours, but eventually it was solved and my car was re-priced for about $1500 more than the original price. The new price was still lowish per KBB, but better. The dropoff of my car was easy and the full payment was received. In sum, although the process was not perfect, all of the associates were courteous and tried to move it forward. I might use Carvana again.
K
karen klemm
5 days ago
It was very smooth
It was very smooth. The experience was very easy. My only reason for not giving it a 5 star rating is obviously I was underpaid for my vehicle. However, once you accept that you won’t be paid what your vehicle is worth it’s a smooth process.
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damon eugene jr watkins
6 days ago
Will Drive You Crazy, Not Happy: No Accountability and They Care Nothing About the Customers
There is no accountability in the organization when an employee makes an error. If they place the customer in a bad situation, Carvana will neither accept responsibility as a company nor do anything to make it right with the customer. I financed a vehicle with Carvana with a 1pm Thursday 2/2/2023 delivery time. I received an email on Wednesday 2/1/2023 at 6:46pm which verified my order was "approved" for delivery the next day at 1p. Within minutes of the confirmation email, I got another email from Carvana Underwriting Specialist Alicen stating the system made an error and accepted the proof of address documents by mistake. She said they needed additional proof of address within the next hour to confirm delivery--utility, medical, or other bills. I replied with the requested documents in 10 minutes. The next day my scheduled 1p delivery time comes and my car does not arrive. 2p no car. 3p no car. I call Carvana to ask about the delay and they say the order was canceled. I asked why the order was canceled when I provided all required documents, and why I was not informed the delivery was canceled. The Carvana representative said there was a system error approving the original documents and she would check with the verification team why the new documents were not approved. She put me in touch with a verification team representative. The verification team member confirmed they DID RECEIVE the new additional verification documents I emailed them, it's just that nobody on the verification team checked the inbox until the day of delivery. The message sat overnight and the system automatically canceled my order because nobody on the verification team confirmed my delivery. I asked how they were going to make this right. Their system made the first mistake. Their people made the second mistake since I sent them the proper documents by the requested time but they failed to check their inbox minutes after sending an email. He said the best they can do is reschedule for Tuesday. I informed him I had drill for the military that weekend and needed the car to travel --which is why I scheduled delivery on Thursday. I asked if there is an alternative vehicle, rental vehicle, reimbursement, or money off they could provide since I would now have to spend hundreds on a rental vehicle because of their mistakes. He said, "no," he could " tell [me] right now Carvana won't provide a rental. The best we can do is deliver it Tuesday and there might even be delays." Spoke to a manager who confirmed they would do nothing to help. He actually said "if we offered customers reimbursement for everytime we made a mistake with an order we wouldn't be able to stay in business"...he was serious...this is how he justified providing no reimbursement for their mistakes. Outrageous! What a sham of a company. What honest company makes multiple errors, inconveniences the customer, makes excuses, then does nothing to make it right with the customer? Where is the accountability? What about your word as a business? They care nothing about you, only your money! Do NOT buy from Carvana.
M
michael
6 days ago
What a great experience
What a great experience! Not only did I get a better price for my car than Shift, CarMax or Kelly Blue Book. The transaction was amazingly simple! After accepting the offer, I made an appointment to have my car picked up. The representative communicated with me the day of pick up. She was extremely pleasant, and answered all of my questions. The entire process took about 20 minutes. No placing ads, meeting with strangers, haggling or having to fill out DMV forms. This definitely is the best way to sell a car
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carol uzueta
6 days ago
Sale your old car to Carvana!
Everything about the sale of my old car was so easy and amazing!! The online process for a quote was simple! The gentleman and associates that came out to pick up my car, were super nice and informative. They explained everything. Process was easy and fast.
M
megan lim
6 days ago
Amazing experience all around!
From getting the quote, to verifying the documents and my appointment date the whole process was very fast and smooth! I had a very great experience with the rep that came to our home for the appointment, Lasha'e, who was friendly, fast and did a great job thoroughly explaining everything I was signing!
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mariana uzcategui
6 days ago
Selling a car has never been so easy!
Overall great experience! Carvana offered the best price for my car and they picked it up directly at my house. Everything was done online and they didn't need to check my car. The whole process took just 48 hours and the paperwork was super simple. I would definitely use this service again in the future
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luke
6 days ago
Very smooth transaction…
Very smooth transaction and very clear with details.
J
joey shutrump
7 days ago
Seamless Satisfaction from beginning to…
Seamless Satisfaction from beginning to end selling them my vehicle. Rock Solid 5 Star Experience
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ravi
7 days ago
Great offer and nice service!!
It was a great experience right from receiving an online quote to dropping off the car. Thanks Caravan!! you really made selling car a piece of cake.
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eric van sciver
7 days ago
Vehicle doesn’t match advertising
Purchased a vehicle that was advertised as 4 wheel drive. Had it a few months and during a brake job noticed it was only rear wheel drive. After contacting them twice I was told it was my fault for not noticing it during their 7 day return window. I usually check mechanical, leaks and for frame rust. Didn’t realize I had to also double check the drivetrain was as advertised. I usually assume that a dealership advertising is correct. Guess I learned that lesson the hard way.
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paul chaisson
7 days ago
Excellent
Excellent, thorough and speedy!
A
amanda schiavo
7 days ago
So easy and fast I was worried about…
So easy and fast I was worried about last minute changes to the offer but was reassured and was in and out in 15 mins and the money hit my account first business day after. Will never sell a car any other way
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tammy guinan niewinski
7 days ago
Fast direct deposit!
Easy computer page, fast offer, and direct deposit paid in 2 days. They picked up on time and paper work was quick & easy when they picked up.
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pankaj
8 days ago
Best car selling experience ever..
I got the online quote for my car from Carvana which was way better than carmax or from the original dealer. I got my check as soon as I dropped my car and entire process took less than 15 mins.
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mike b.
8 days ago
Great experience selling my car to Carvana.
I sold my vehicle to Carvana and the whole process was smooth and easy. Picked up my vehicle Saturday for the agreed amount and the money was in my bank Monday. Will definitely use them again.
I
inah green
2 days ago
Very professional and quick
Everything done by Carvana was right on when I sold my 2016 Dodge Durango.They asked questions and for paperwork and kept me informed about all that was to happen if we did business together Very professional and to the point,very easy to navigate and sell my car fast
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inah green
8 days ago
Wait by the blue Carvana arrow
Arrived 20 minutes early and turned on Nino street where I saw several cars.So busy no one was able to help,I went to the email that lead me there for help.I arrived at the front door that had a blue arrow pointing up( towards Nino st )with the name Carvana on it.The door was locked,a guy from the auction stopped and said he'd just saw someone there but he'd let them know in the rear( Nino st ).The email came back that someone would be out to help me soon,5 minutes later someone came out and said they'd be right with me.My appointment was at 12,I was finally helped at 12:17. After seeing my ID,pink slip,email and key pod the guy took my car on a 5 minute test drive.He returned,parked my car said it was accepted and handed me paperwork to complete the release of liability as well as how I wanted to be paid( physical check or direct deposit). After signing the last of 3 papers I walked away,that was on Friday January 27,2023. My money was in my account on Monday January 30th along with a thank you for your business email.
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rachel butler
8 days ago
Worst car buying experience ever
Worst car buying experience I've ever had. First car I had to return because it had electronic issues that they wouldn't fix and no dealership would work with their warranty company. Second car is fine, but it's been three months and my registration hasn't arrived. I had to get a rental car for two weeks and I just hope my registration arrives by then. The only thing they did to "help alleviate the stress" was refund me $52 which will take a month or so before a check arrives. Completely ridiculous and they only drove me crazy.
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anna whitlow rutledge
8 days ago
This was the easiest car transaction…carvana is the best!!!
This was the easiest car transaction I've ever had!!! Thank you so much.
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aja scott
8 days ago
Easiest process ever
Easiest process ever! Filled out everything online, offer was great, and drop off was quick. The only reason I gave 4 stars is because they were supposed to pick up my car but instead they called me the day before to bring it in. It was a bit of an inconvenience but again the drop of was quick.
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kfish
8 days ago
Terrible customer service
Terrible customer service. I bought a car previously from here without a hitch. The second go round was terrible with no delivery on the day agreed to, and a 5 day wait after that (which I was told could change again). All the while they have had my down payment for a week and tell me it will be 3-5 business days to return the down payment despite the fact that they took the money out of my account IMMEDIATELY. Caravans responds with lip service but no action. Same response as they give every other customer. We are soooo sorry but we are not going to do anything about it. 100% worst customer service experience I’ve ever dealt with. Spending $50K with a company that doesn’t give a hoot.
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rob olson
9 days ago
Carvana is the best!
This is the third vehicle I have sold to Carvana. The process is so simple and they paid substantially more than all the other companies.
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vincent
9 days ago
A fully satisfied customer
Our responses from the company were on time and full of detail. The price offered was fair. The pickup was clean and efficient. Driver was courteous
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darren schaefer
9 days ago
Carvana Warning
I purchased my 2020 Nissan kick from Carvana approximately two months ago. As you can tell that’s way past the seven day return policy. This weekend on multiple occasions while driving on the highway at a rate of 70 miles an hour, my emergency crash detection lights went on. When this happens, the car basically goes into a coast mode to slow down and stop. When I bought the car to my garage, they looked under the hood and they immediately could tell this car was in a front end accident. I contact Carvana about this issue and all they told me was there’s nothing they can do and I would have to go through the extended warranty. I tried to inform them that they sold me a car under false pretenses, and also false advertising , since they said it was never in an accident. It is disgusting how they do not care about the customer, safety or concerns, and only care about the bottom line, money. I will never buy another car from Carvana ever again, and I will make sure you everything I can to turn people away. This is sickening. I said how they treat their customers. As you can see by Carvana’s response they do not care. They were informed they sold a care that was in an accident and they found care less. They only care about the bottom line. This company is a joke!
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katelin
9 days ago
Fast and easy process
This process was easier then I could have imagined! Super clear instructions and pickup was on time, fast, and overall went smoothly.
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alan
9 days ago
Very pleased in Ft Lauderdale !
I found the entire staff to be professional, friendly accommodating, absolute pleasure to deal with! I would highly recommend Carvana and intend to use their service again .
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sharon moyer
9 days ago
Wonderful experience
Seamless transaction. Pleasant experience! Very convenient
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sumit jain
9 days ago
Nissan rogue 2018, unsatisfied
I bought Nissan rogue 2018 from Carvana on 25-may-2022. After buying vehicle I noticed some vierd sound from front side. So, I visited Firestone( 5410 N MacArthur Blvd, Irving, TX 75038) for that fix. They try to fix it twice and after that sound was less for 5 days, but after that is again started creating noise. Recently when I visited some other car repair, he showed that car was in accident and person from where I bought has cheated me. So I called Carvana customer care and visited Firestone as well, but did not get any reason why this was not reported by them earlier. So I will recommend everyone not to buy car from Carvana, as their report was saying no accident reported but actually there was accident with Car before I bought this. Account mapped with this purchase is sumitjain153 on gmail
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colin g
10 days ago
Amazingly simple and efficient
Amazingly simple and efficient. Sales price known upfront. Employee was friendly and went over all documents being signed. Copies of documents printed ahead and provided. Extremely efficient.
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garrit manthei
10 days ago
Amazing experience!!
I am not exaggerating when I say that it was the smoothest transaction, when it comes to selling a car, that I have ever encountered in my life. We had a small hiccup on our part because the 2nd person on the title is in Alaska, but they made sure that I understood exactly what I needed to do. The communication with us was unbelievable and they stayed on top of everything!! In less than a couple of days we had our car sold and within a week they picked up our car and we had a check in hand.
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ivy silva
10 days ago
Carvana made selling my Honda easy from…
Carvana made selling my Honda easy from downloading my docs to receiving my direct deposit within 1 day later. Thank you Carvana!
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laurie
10 days ago
The process was super simple from…
The process was super simple from beginning to end. I was impressed with the professionalism, communication and timeliness of the carvana rep who picked up my car. Only improvement I would suggest is to provide an at home pickup option. Instead of having to drive 2 hours to drop off car.
a
ally
10 days ago
5/5 Stars
Max was so nice, communicative, and made the whole process extremely easy. I was shocked how quickly and efficiently the pickup went and that that was all I had to do to sell my vehicle. It's even easier than the commercial. Highly recommend!!
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kord
10 days ago
Very quick and very easy
Very quick and very easy. I was given a fair offer and within a couple of days, I had the check in my hand.
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roberto espinosa
11 days ago
Best experience ever!
I couldn't believe how fast the process was. The reps from Carvana were very professional and answered all my questions. It was the most pleasant experience I've ever had in selling a car.
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gee
11 days ago
5stars on any and all bullet points…
5stars on any and all bullet points every step of the way TY👍
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karen fink
11 days ago
Although my original offer wasn’t…
Although my original offer wasn’t accepted because of carvanas software . Kathy at customer service went above and beyond to sort it out for me . The time for pick up was changed 3 times but Zaine who came to pick the car up was extremely sweet and patient with me . Made the experience easy.
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j campbells
11 days ago
Very easy transaction
One of the easiest transactions: great communication thru emails & texts, easy vehicle drop off with a very pleasant Carvana advocate (Ashley from the Mobile area) & very good price for my vehicle. Thank you 👍😊
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ms.king
11 days ago
If you are considering buy a car or any…
If you are considering buy a car or any vehicle from this company don’t don’t do it the 150 inspections is false they don’t check anything other than the wheel the bumper and mirrors. The car I got less than 3 months ago the Ac is so damaged they will have to take out the whole dashboard front seat and the flooring of the car called caravan to get a different due water damage. They refuse to honor their customer satisfaction guarantee. They were rude and want to argue back and forth with the customer due addressing their fault and dishonesty and the break in their contract buy false information there was never no 150 inspection done. Refused to honor their mistake. Don’t buy any car from this company it worst than buying from a dealership
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praveen
11 days ago
Easy to get quote
Easy to get quote, Easy to drop off. It hardly took 2 days for me to sell my car on carvana. Apart from all this they gave me better price to sell. I loved the experience.
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omar guasca
12 days ago
Fast and easy process
Fast and easy process, just sign a few documents, and get my check instantly. Thanks Carvana.
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sarah liberty
12 days ago
Selling your car is easy!
Selling your car is easy! This process was fast, easy and worth every dollar! I requested a quote and received a check and sold the vehicle within 4 days. The requested quote remained the same throughout the whole process and was much higher than Vroom, CarMax and other vendors I tried. The rep who met me at the Carvana vestibule was so kind and professional. To add a side note, the car I sold, I also bought from Carvana. It was such an easy and comfortable process also. It was so easy that I did all of the online stuff while in the hospital after giving birth. A couple days later we had the car. Happy 10th Birthday, Carvana!
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rocky
12 days ago
Outstanding car service
Great experience from beginning to end. Very easy to get a quote on how much your car is worth. Step by step guide to upload a few documents and then schedule to have your car picked up or you can choose to dropoff. Very friendly driver named Larissa that was very helpful and loves her job that made a difference!
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paul dziedzic
12 days ago
The easiest car sale in all my 70…
The easiest car sale in all my 70 years. A great price!! The home pickup made it so super easy for us. The person sent was a great guy too. I will do it again for sure.
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michael colton
13 days ago
I love it when a company does exactly…
I love it when a company does exactly what they say and CARVANA is that type of company. The transaction was done quickly and professionally.
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rex
13 days ago
I had a Great experience selling my car to Carvana
The sale of my car to Carvana was beyond ease of my expectation after a few clicks on caravan's website. Carvana communicated each next step and the person who picked up my car should be acknowledged for her thoroughness. I would definitely sell my car again to Carvana.
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judith
13 days ago
Painless!
Easiest car experience I have ever had! Driver was courteous and professional. We got more than we expected 😅
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ginah
13 days ago
hassle free
My encounters with Carvana were smooth and simple, The driver was prepared and well trained with simple explanations of the company’s paperwork, my copies and, check from the original offer.
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betsy
13 days ago
Run don't walk to use Carvana to sell…
Run don't walk to use Carvana to sell your car. It was convenient, quick and yielded an immediate payment.
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christopher pagnani
13 days ago
Do NOT use Carvana for your next vehicle
If you're on the fence about buying a car from Carvana, don't. The experience started off easy. They list imperfections on the listing after the car goes through there "150 point inspection", documents were signed fairly easier and pickup date was set. Upon pickup the car had more damage then was listed on the website, every panel had imperfections, scratch's and/or dents. In light of all this and dragging two of my friends 4 hours away I took the car and thought to myself I can use my warranty when i'm back home the next day. Also I did not get a vehicle test drive, the keys were handed to me and I was told to have a good night. After having the car in my position for only 1 hour, the transmission failed leaving me stranded on the side of the road for 3 hours while I was waiting on a flatbed to take back to Long Island. Carvana's warranty only covers up to $300 on the tow so I had to come out of pocket another almost $800 bringing the total to bring it home $1,100. Silverrock is there warranty department, the next day they gave the greenlight for my shop to order almost $5,000 in parts to fix the vehicle. Upon putting the car on the lift there was multiple other issues that would of been caught by there "150 point inspection". This means the car was inoperable for over 8 days while ordering multiple parts and getting the car to be able to function under its own power. After getting it back over the coarse of the first month I had to get it towed 3 separate times due to issues with the vehicle overheating. I asked Carvana to return the car multiple times but was told after 7 days of having it I am stuck with it. So now I submitted a claim to fix all the remaining items they didn't list upon selling the car to me and I was left with the same response from both Carvana & SilverRock, because it wasn't reported in the first 7 days we can not do anything more. I didn't have the car for the first 10 days of ownership so was unable to go over the car myself, they did not care and are now leaving me with a damaged car that I will have to come out of pocket to fix. Also the registration process took over 60 days to complete! I wanted to give Carvana a fair shot & look past the bad reviews but it did not help. Save the headache & buy local. This was the worst car buying/ownership experience I've ever had to deal with.
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tony t
14 days ago
Fast and Easy Way to Sell a Car
The process was easy and worked exactly as was advertised on their website. Just enter information about your car, upload verifying documentation and get a quote quickly. We obtained a fair quote, accepted it and within a few days, Carvana arrived at our home to pick up the car and hand us a check. Selling a car has never been so easy and without the hassles of selling privately or trading in at a dealership.
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chris green
14 days ago
Words Cannot Explain How Much I Love Carvana!
Words cannot explain how wonderful i think Carvana is when your selling your car. They made everything so easy. They gave me a great offer quickly. Do not think twice, if you have a newer car you want to sell, go online and do it with Carvana. They came out and picked my Kia up fast!
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sarah y
14 days ago
My worst vehicle purchase with Carvana
I thought to give Carvana a try by purchasing a vehicle completely online back in Sept 2022. Everything went smoothly until I failed to get the license plate by the time the temporary one expired on Dec 18, 2022. Karl from the senior support team has been assigned to handle my case since my first inquiry about the delay. On Dec 22, 2022, he notified me that the paperwork was with the state and I should expect to receive my license plate anytime soon. A month went by and it never arrived. So I went to a nearby DMV field office in an attempt to get a temporary license plate and only to find out that they never received the paperwork from Carvana. Carvana previously advised me that they sent DMV a Fedex package which showed it having been delivered on Dec 22, 2022. However, a month went by and no one from Carvana bothered to check with DMV to ensure that the "paperwork" had been processed. Because of this oversight by Carvana, I have not been able to get a temporary license plate which enables me to operate my vehicle legally. When I contacted Carvana immediately after my visit with DMV on Jan 19, 2023, I was given another run-around again and was told by another senior manager that Karl, my rep, would call me back the next morning. Again, no phone call from Karl so I waited until 3pm to make another call. I had to repeat the same story that I told his co-worker the day prior in order to bring him up to speed about the status - letting him know that DMV has not received the "paperwork" from Carvana or the third-party in order to transfer the title of the vehicle to my name. When he was not able to provide an explanation, I let him know that I want my money back so I could use the proceeds to purchase another vehicle for transportation. He agreed and told me that he had initiated the request from the finance department and should have an answer for me next Tuesday (Jan 24, 2023). When I called him back on Jan 24, 2023, he was on another call, but his co-worker named Stewart let me know this time that my account is "being researched." Does anyone know what this means? Carvana's senior support team does not have a clue either. I can't believe what I have just experienced with Carvana over the past few weeks. This will be my first and last purchase with them. Dealing with the senior support team at Carvana is my worst nightmare!
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steve
14 days ago
This was the second vehicle we have…
This was the second vehicle we have sold and both transactions were fast and easy. Rachel, our pick up person is awesome!
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karen
14 days ago
Excellent experience selling our car!
We had an excellent experience selling my uncles car. The estimate was fair, service was great and the overall process was quick and easy. Thanks Carvana!
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angela thompson
14 days ago
So easy to sell the car this way!
So easy to sell the car this way. Our agent Kyle really helped us out and went out of his way to make time to meet with us after we were stuck in traffic behind an accident for 3 hours. The value on the car was fair, too, and well worth it not to have the hassle of selling to a private party. If I could rate Kyle and Carvana higher than 5 stars I would. 10 stars!
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jim simek
14 days ago
Simple
Simple, easy and quick. Be honest and get fair money. Wish they would give you copies of paperwork at closing.
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james
14 days ago
Carvana Rock!
Amazing experience. Seamless. Truly the best! Would def do this again. You guy Rock
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pete
15 days ago
No hassle, no b.s.Selling my car to Carvana couldn’t have…
Selling my car to Carvana couldn’t have been easier. They offered a fair price and it was much less drama than selling to a dealer or private party. They showed up on time and the whole process took less than 20 minutes. I would use them again without hesitation.
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john boyko
15 days ago
TERRIBLE EXPERIENCE WITH CARVANA
TERRIBLE EXPERIENCE WITH CARVANA! When I first started dealing with Carvana, I purchased a car and it was supposed to be delivered within five days. On the fourth day I got an email stating to get ready for my car delivery the following day. I got another email stating that my car was not in route, and that had been delayed. This issue happened three times before the car was actually delivered a month later. They provided temporary plates for the car and I received an email a few weeks later saying that the car had been registered that I would receive my plates in the mail after waiting three weeks and my tenp tags were going to expire I called. Despite my account on their website saying that my plates and registration are complete and I should be receiving them any day, they told me that they had made a mistake and that that is an automated message and that I need to go in and register my car on my own and that they cannot provide me any new temporary tags. I have seen that this company is going under water quite soon now so be very careful before purchasing anything from them. Their process is a logistical nightmare, and they have no resolution for their customers.
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rip tear
16 days ago
Pre order of a VW Toureg
I pre ordered a VW Toureg. The dash photo had a warning light about the adaptive cruise. I was assured the vehicle would not come with lights on. Three months of waiting and it was available, I set the delivery appointment time. They were an hour off. Upon starting the vehicle the light was still on, no working adaptive cruise. The vehicle had extensive damage to the rear passenger linkage arms. Approved service centers are like Firestone's. They were able to repair 1 of the bent linkage arms (that we told them about at the time we didn't see the second one) but, didn't notice the second one, even after not being able to get that wheel within camber specifications. They recommend that the vehicle go to a VW dealership to update the computer system. I got tired of taking the vehicle for repairs, and thought the price asked was to high in the current market 2023 and returned it. Carvana reps where as helpful as they could be. Except for the one that was supposed to call me back and didn't, Delaying me from getting another appointment set up before my extended 7 days was going to be up. On pickup day I found it a little annoying they could arrive to pick the vehicle up at the time I chosen to have it delivered. So overall it was a VERY disappointing experience!!
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garrett m.
16 days ago
First time selling a car to Carvana. . .5 stars!
First time selling a car to Carvana. . .and what a painless experience! REALLY impressed with ease, communication, and organization throughout the process. Even on the day of pick-up, the local representative was very professional.
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wren mcmains
17 days ago
Was impressed by Carvana representative…
Was impressed by Carvana representative who came to my home to pick up the car. He called first to let me know when he would arrive. He quickly confirmed the milage and did a walk around, let me know all was good. Then he had me sign half a dozen papers, explaining each before I signed. He handed me a check and I gave him both key fobs. That was it! He then drove it onto his truck after taking pictures from all directions. My only complaint was that Carvana forced me to get a paper title before the offer expired which was difficult for me because of my handicaps. The Florida DMV confirmed this should not have been required since Carvana is a registered dealer in Florida.
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doug
17 days ago
Sonata Sale
The main thing that made this experience great was our rep, Jill, on the date of sale. She was well prepared with all paperwork in order, friendly, helpful, and professional.
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marty
17 days ago
Awesome
Awesome, expedient, efficient, did what they promised
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sold my car
17 days ago
Sold car
Sold car. Driver showed up on time. Great communication. Fast easy process. 15 minutes with us, 15 minutes to load up the car. BAM, done! Unbelievably easy. A little hesitant to buy a car online when it’s time, but strongly considering Carvana for a purchase as well.
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zoom zoom
17 days ago
Great experience
I raised my guard high, thinking that there might be some kind of trap, but it ended smoothly without any problems. Thank you Carvana and you are awesome! I wish Carvana to enter the new car business as well.
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customer
17 days ago
Overall the experience was excellent
Overall the experience was excellent. The quote was very competitive. The whole process was efficient and easy to navigate. Quote to pickup was extremely fast.
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josh g
17 days ago
Very easy and quick sale
Very easy and quick sale. My offer was reasonable and after a week it increased. We sign a few papers and the driver took pictures then it was done all in about 30 minutes. Thanks
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vince holiday
17 days ago
Quick, Convenient & Entire Process Easy!
Super easy, convenient, and great experience with selling my car to Carvana! Entire process was super easy beginning with getting a quote for selling my car to Carvana. Next, I accepted the offer and submitted a few pictures online with requested information (license, title, odometer reading). After that it gave me options to pick for getting the vehicle picked up right from my home! My pick up person even was able to come earlier than expected and the entire in person process took about 5 minutes consisting mostly of signing documents that were already organized and clear on where to sign. Following that, my car was loaded up and my direct deposit option I chose was initiated. My pick up occured at 3:00pm and by the next morning my direct deposit was already in my account! Would highly recommend Carvana as a great way to sell your car and get a more than fair value offered to you!!
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todd yoshida
17 days ago
Simple and straightforward
Simple and straightforward
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alisyn dickson
17 days ago
3 weeks later and still they say it'll be 2 more weeks!!!
We bought a car on Carvana and were told it would be delivered the next Saturday. Three weeks later, after being told it was a transportation issue, then a dead battery, now they said it won't pass emissions so they need at least another two weeks to look into that. When exactly do they do the 150 point inspection? Certainly, it should be done before it's listed for sale, right?!!!!! Meanwhile, I'm paying insurance and my loan payment? Nope. We canceled the car. Now we'll see how long it takes to get our money back.
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thomas
17 days ago
How easy the process was
How easy the process was
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nissan z sold
18 days ago
Actually they get 4.9 stars
Actually they get 4.9 stars. Very happy overall. I sold my 2011 Nissan 370Z, second owner for 10 years and near mint condition. They made the best offer, beating two other sites by one and two thousand dollars. Chat seemed to be only a bot-based FAQ section and though I eventually got to a human it was hard to find a phone number. After accepting a good offer, I sent the needed photos and documents which dropped the price a few hundred...did not expect that, as I thought we had a price already set, but still the high offer. Video notary was a new and pleasant experience. They picked up my car at no charge; very nice fellow too. Overall this first time with Carvana was a good price and good service - would definitely sell to them again.