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Carvana Review

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Reviews 3,921

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Michael Graw
Michael Graw
May. 03, 20214 min read

Carvana summary

Carvana is an online marketplace with a selection of nearly 30,000 used vehicles that also offers an auto lending program for purchases. Before you shop with Carvana, you can pre-qualify to see exactly how much any vehicle will cost you. There is no minimum credit score with Carvana, making it a good option for buyers with bad credit.

Pros

  • No minimum credit score
  • Pre-qualify for 45 days
  • Shop 30,000 used vehicles online

Cons

  • Funding only available if you buy from Carvana
  • Higher interest rates for excellent credit borrowers

Carvana at a Glance

Direct lender or marketplace? Direct lender
Loan types Used vehicle auto loans
Loan amount $1,000-$85,000
Repayment terms 36-72 months
APR 3.90%-27.90%
Minimum credit score None
Suitable for Bad credit; Buying a used car through Carvana

Carvana Carvana View Rates

Suitable For?

Carvana auto loans are a convenient way to fund your purchase if you’re buying a used vehicle through Carvana. This online auto marketplace has a selection of nearly 30,000 vehicles and can deliver your car straight to your door. While you can use a third-party lender to finance a purchase through Carvana, using Carvana’s auto loan program makes the purchasing process seamless.

Another benefit to financing with Carvana is that there is no minimum credit score required. As long as you make at least $4,000 per year, you will likely qualify for a loan.

Features

Carvana offers loans for used vehicles sold through Carvana exclusively. You can pre-qualify for a loan using the online application, which only involves a soft credit check. Your pre-qualified loan offer is good for up to 45 days, during which time you can look for cars on Carvana and see what your down payment and monthly payments will be for each vehicle.

  • Pre-qualify for 45 days with a soft credit check
  • No minimum credit score required
  • Compare down payments as you browse vehicles
  • Borrow as little as $1,000 or as much as $85,000
  • Repayment options from 36 to 72 months
  • No prepayment penalty

Application Process

The application process at Carvana is entirely online. You can pre-qualify in less than 2 minutes simply by filling in your personal information and allowing Carvana to run a soft credit check (this doesn’t impact your credit score). Your pre-qualified offer is valid for 45 days while you shop Carvana’s marketplace. Once you select a vehicle for purchase, Carvana will run a hard credit check and finalize your offer terms.

Loan Types and Terms

Carvana only offers auto loans for used vehicles purchased through the Carvana online marketplace. You cannot get financing from Carvana for a third-party vehicle purchase.

You can borrow as little as $1,000 with Carvana or as much as $85,000. Interest rates range from 3.90% to 27.90% for borrowers with bad or no credit. Your down payment and monthly payments will depend on the vehicle you choose, and you can see what your payments will be as you browse vehicles on Carvana.

  • No minimum credit score
  • Must have an income of $4,000 per year
  • Borrow $1,000 to $85,000
  • Terms from 36-72 months
  • APR from 3.90%-27.90%
  • No prepayment penalty

Repayment Options

Carvana loans carry terms of 36 to 72 months, depending on the amount you want to borrow and your credit history. There is no prepayment penalty, so you’re free to pay off your loan early to reduce interest payments.

How Safe Is It?

Carvana protects your personal information with SSL encryption during the application process. Once you purchase a vehicle, you have up to 7 days to return it and cancel your loan if it’s not what you expected.

Help & Support

Carvana offers support by phone and live chat 7 days a week from 8:00am to 9:00pm ET.

Phone: 1-(800)-333-4554

How Carvana Compares


Carvana
MyAutoLoan
APR
3.90%-27.90%
2.05%-29.40%
Minimum credit score
None
575
Loan amounts
$1,000-$85,000
$5,000-$99,000
Loan term
36-72 months
24-84 months
Suitable for
Buying a used car online
Borrowers with excellent credit

Carvana Carvana View Rates

Summary

Carvana is an online marketplace with nearly 30,000 used cars and auto loans to match. There’s no minimum credit score required, and you can pre-qualify in just 2 minutes to see what your payment terms will be as you shop. You can borrow as little as $1,000 or as much as $85,000, and Carvana doesn’t penalize you for paying off your loan early.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about Carvana
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GreatReviews 3,921
on
Excellent
55%
Great
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Average
6%
Poor
7%
Bad
21%
  • author
    Michael Sampson
    9 hours ago
    Very good experience with Carvana

    Very good experience with Carvana. For my personal purchase the vehicle had visible exterior damage that wasn’t noted as a hotspot. They have greatly worked with getting those fixed for us. It’s been an excellent purchase experience.

    ...

  • author
    Анастасия Люлько
    5 hours ago
    Annoyed

    U wrote me -Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns. I have already called there. They have no info at all!

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  • author
    jeffrey bragonier
    12 hours ago
    This was the most pleasant vehicle…

    This was the most pleasant vehicle purchase i have ever done. Customer service is awesome. The vehicle was detailed beautifully. Would definitely recommend them to everyone.

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  • author
    John
    12 hours ago
    Awful

    Awful! I completed the initial online evaluation for the vehicle I intended to sell and within moments received an offer from Carvanna. The next steps, as outlined by Carvanna, were they would review the details of my vehicle , etc., and get back to me in 24 - 48 hours. It was 9 days before Carvanna got back to me, and that only occurred after I attempted to reach them by chat, which they suggest, but that was a dead end. As was calling - the message was that the wait time was hours to reach a customer service rep. Their other suggestion was to try reaching them by sms message. I did that and 2 days later they got in touch and said they would follow up. Another 2 days and they requested I upload another document, I did so but their upload system appears to be on the fritz cause I've uploaded the doc 3 times, but instead of showing the doc I uploaded in the list of uploads it keeps showing multiple copies of a doc that I uploaded 2 days ago. And, of course, there's no way to reach anyone at Carvanna.. Also, in the email requesting the additional document it said; 'All of your valid documents must be uploaded, and approved prior to your appraisal’s expiry date' Of course no mention of the fact that they wasted 9 days getting back to me. Awful!

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  • author
    Catherine Cumberland
    18 hours ago
    I had no idea selling my car could be…

    I had no idea selling my car could be so simply, stress free and enjoyable. I went to the site, input my info, uploaded my documents, got an amazing offer and sold my car. Then made an appointment. The guy came by the next day. He was so polite and knowledgeable. We signed all the papers, took pictures of the car, checked the mileage and put a lock box on my car with the fobs inside. The next day the money showed up in my account. The offer was twice as much as the dealership offered for a trade in and higher than the other dealers on line who buy cars. I CANNOT SAY ANYTHING ABOUT CARVANA EXCEPT AWESOME AND THANK YOU.

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  • author
    Mike's Custom Lures Mike's Cus
    21 hours ago
    Hello Carvana

    Hello Carvana My account is michaelmaxwell476 at gmail com. The 2017 Chevy truck was locked in, ready to be bought, contracts signed, shipped date set, and then not even a courtesy call on WHY YOU DROPPED THE VEHICLE. So that's how you treat customers, just hide behind your computers and make changes without even given your customers a reason why Then when I called back and got someone to talk to they said it was a FRAUD ACCOUNT .. what the BULL CRAP carvana !!!.. FRAUD MY BUTT. If your company doesn't support Active Duty Military and have a change in residence then YOU need to train your people better on how to handle Active Duty Military members who MOVE on a regular basis. Plus my address on my drivers license is VAILD!!!. so what I don't have a driver's license in the state where im stationed at... The state where I'm from supports my driver's license no matter what state the Military send me to. We don't always get the luxury of having to stay in one place for very long. I talked to over 10 different workers and everyone had a different answer to hard questions when asked about my residence and I tried to tell them I was Active Duty Military getting stationed in Georgia and wanted to buy the vehicle in Greensboro NC. If my Chapter 13 on the credit report was an issue then someone should have said something to me .. plus it's been discharged since Feb of 2020. When I called to find out answers they told me to write a letter to the main office.. WHO HAS TIME FOR THAT!!!.. who writes letters anymore ? Pick up the phone call someone and explain to them WHY they dropped the purchase of the vehicle. BAD BUSINESS and Shame on Carvana for not understanding how Active Duty Military members go through. I do appreciate the pre qualifications and the attempt to help. Have a blessed day 🙏

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  • author
    Marty Weddle
    a day ago
    Process was smooth and professional

    Process was smooth and professional. The website was down when I made my purchase, but I spoke to someone on the phone who helped set up my delivery date. My driver Ken arrived and was very knowledgeable, professional, and helpful. A great car buying experience. Thank you

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  • author
    Wills
    2 days ago
    I bought a car from them and had nothing but problems that Carvana refused to pay for. Scam company!

    I bought a car from them and had trouble from the start. It turns out they sold me a car with the wrong parts and missing parts. It took me taking it to a repair shop outside their “approved” network to get it properly diagnosed. When it was diagnosed properly and fixed correctly, Carvana said because it was outside their 100 days they wouldn’t reimburse me for the work! They said I should have gone outside their network earlier. But the warranty states to take it too their folks, and I did, and let them fix it. But they didn’t fix it because they misdiagnosed the vehicle. Bottom line is they sold me a vehicle with the wrong brake parts and parts missing from the rotors that could have failed and killed my family. But because I didn’t violate my warranty and go to a dealer of said vehicle to have their real techs check it out within those 100 days, I’m SOL. BS response and I’ll never even consider buying from them and will get on every social media site I can to warn people. They are a scam - read other people’s posts - and stay away from them at all costs. You’ve been warned.

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  • author
    Stephanie Patterson
    2 days ago
    This was the easiest car purchase I’ve…

    This was the easiest car purchase I’ve ever made. The only reason I didn’t give 5 stars was that the windshield had a tiny chip in it when I received it. I wish that would’ve been noted on their site. I called and they sent Safelite out to repair it no charge.

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  • author
    Paul Leisy
    2 days ago
    Purchasing went smooth. Registering a little rough.

    Purchasing the vehicle was very easy and straightforward. Liked the fact that you could view the vehicle in 3D and zoom in on details. It took about 14 days till my vehicle was picked up for transport. Carvana could improve things here by posting "Waiting for Transport" on the purchase dashboard. I called a few times to see what the status was. The customer advocates were very helpful, but should not have needed to call them if the status was posted on the dashboard. The packet sent for registration was a little confusing. The instructions were to sign forms and take to local DMV to self register (I'm on OR). Later in the instructions it said to return all forms for Carvana to register on my behave. Carvana could improve things here as well, make the instructions more clear. A quick call to a customer advocate and it was cleared up. Overall, a good experience.

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  • author
    Robin
    2 days ago
    Hello

    Hello. My Carvana purchase experience has been wonderful, marred by 1 major disappointment, and a few, 'to be fixed by Carvana, I hope', minor issues with my vehicle condition on its arrival. The major problem-not Carvana's, was that I am not in an area where I could see my vehicle be delivered to me out a vending machine! No vending machines anywhere near me, caused it to come by normal means! The delivery by truck was flawless, done by a wonderful Carvana associate, Trevor, who delivered the car on time, on the final scheduled date, and GREAT at his task. I LOVE the vehicle I have purchased. It will need a few 'fixes' not discovered by CARVANA's preparation hub, before I found them-to be a minor inconvenience-, but if done properly as promised in the Carvana literature, will make the vehicle virtually perfect. The online process was drama free; financing was easy; Registration and licensing process, done by Carvana, painless; and the 100 day/4100 mile Carvana vehicle guarantee adequate for what it will/has to cover, to fix the 'oversights' in the delivered vehicle condition. On a scale of 10, Carvana, so far, gets a 9.7. I am very satisfied and very happy with my purchase through Carvana.

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  • author
    Jennifer Stackowitz
    2 days ago
    My Carvana experience

    My Carvana experience: TL/DR I will never go to a dealer again, this was the easiest thing I've done in my life. Last weekend my mom and I went to several dealerships looking to trade in my Chevy Volt for an SUV for her. Didn't really find anything we liked locally so contined the search checking their websites constantly. Sunday night I can't sleep and I get an ad on Facebook for Carvana quote for trade in. I think why not and fill out out. Had never heard of carvana. They offer me $2,000 more than dealer. So I start to look at cars for sale. Find a Jeep Grand Cherokee; that's what my mom likes so I save it. It's like 3 am, so I wait until the next day and send it to see if she likes it. She says yes. I click start purchase *just to see whats up*. I do the app for carvana financing and they offered only .05 higher interest rate than my bank so I'm like damn, that's pretty good. They didn't ask for any documents whatsoever except a picture of my driver's license. Then I click to use my trade in. I needed to upload a picture of my registration, title, and a picture of the odometer. Done. Whole thing took maybe 10 to 15 minutes. I click compete purchase and chose the earliest delivery date which was May 5th. (This was on Monday, April 26th.) Added carvana care for the 4 year 90000 mile warranty because for $20ish/mo why not? 15 minutes later I get a call from a carvana advocate to confirm purchase and to authorize her to call my bank for the trade in pay off. They do it while I'm on the phone and she confirms delivery and pick up. Asks if I have any questions and because I was unprepared I say Nope! I didn't have to pay anything, no deposit, nothing before delivery and with the 7 day returns there was literally zero risk. I'm like wow, this can't be this easy. Tuesday I see an option on the app to "reschedule delivery." I click it and Friday April 30th is available. I confirm reschedule. I then decided to research carvana reviews and joined a carvana facebook group. I got super nervous about my purchase and thought I made a mistake. I call carvana to confirm delivery for the 30th. No wait time and they were super nice. I ask if I can still transfer my plates since it's from a car to SUV, he says yes. I call back a couple hours later because I have another question. No wait time. He confirms I can continue to drive the trade in with no issues, just don't go over 600 miles from the odometer I sent. Sweet. Next day, Wednesday, I call again. Are you suuuure I can transfer my plates? It doesn't sound right. He says yes. No wait time. I get a text Thursday morning saying "Tomorrow's the day..." Friday I'm super nervous because of these reviews and go to work. My delivery time is 1:30. At 1030 I call carvana because i haven't heard anything. I'm like this all seems too easy and too good to be true, are you suuuure you're coming? He checks notes and says yes. I ask if I need to get it Maryland State inspected and send them the certificate for registration. He says No, we take care of that. I don't believe him but okay. He says the car is going through the inspection this morning before delivery. Okay. At 12:19 i get a text from the driver asking for a selfie with my license and screen shot of insurance. Done. She pulls up at 1:18. I'm like holy crap, it's actually here! I look at jeep, drive it around block, everything looks perfect. She takes some pictures of my car and loads it up. I ask about Maryland state inspection and she said it was done and shows me the certificate with my paperwork. I confirm about the tag transfer. I signed the papers and off she went. Whole thing was maybe 15/20 mins and mostly me looking at jeep and the loading/unloading. I don't trust their state inspection, because of reviews in this group, so I take to my mechanic and have another inspection completed. Passed. Great condition, no concerns. Def worth the peace of mind. Also, they had the car inspected at a local shop here, not their own hub. So I purchase car Monday, reschedule delivering on Tuesday, have it Friday. Zero issues. My mom loves it. Everyone I spoke to was so nice, and I never had an issue talking to anyone! I know not everyone has the same experience but I wanted to share mine because this was by far the best car buying I've ever done. It's def a gamble but there's no risk, so why not! I'm kinda glad I didn't research reviews before impulsively using carvana because I may have missed out on this. I wish everyone else the same luck in their purchases!

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  • author
    Timiya Smith
    3 days ago
    I love Carvana There The Best❗️😃 And I…

    I love Carvana There The Best❗️😃 And I Absolutely Love My New Car. I Definitely Will Be Buying From Here Again In The Future ❤️

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  • author
    Kevin Campbell
    3 days ago
    Best purchase ever!!

    Never will return to a dealership ever!!! Customer service AAA+++++!!! Easiest thing I ever did..

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  • author
    Mike's Custom Lures Mike's Cus
    21 hours ago
    Carvana !!! STINKS

    Carvana !!!. Long story short.. carvana doesn't support Military who is moving from one duty station to another. Since THEIR APP only allows CAMERA SHOTS or pictures and I used that to load some documents to the account. They said it's FRAUD!!.. I'm freaking 24yrs Active Duty.. KISS MY BUTT on your FRAUD . your the one who made the app NOT I.. And if you don't have a permanent address of residence they will reject you . SO if your AD Military and have to move GOD FORBID you buy a car through them.. DO NOT BUY CARVANA

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  • author
    Deborah Miller
    3 days ago
    Shopping for a vehicle was easy

    Shopping for a vehicle was easy, inventory was large and the best part is, you have found a cure for "How do you shop for a vehicle when you don't have one". Finance was easy and the gentleman who delivered my car was professional and courteous.

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  • author
    Bronte
    4 days ago
    Previous accident & obvious mechanical issues not mentioned

    We attempted to purchase a car with Carvana. We fell in love with it. It seemed to be fine-no accidents, 1 owner, etc. The car had a cosmetic issue that wasn't flagged in the photo, which I immediately saw, as well as a sensor issue (they were connected! Surprise!). The same night we received the car, I was advised to bring it to the repairman (only subaru dealerships could work on this type of issue). The dealership noticed that the car was in fact in an accident and the bumper wasn't even put back on properly and the sensor wasn't repaired at all. Various parts of the bumper that keep you safe weren't even installed on the underside. The sensor issue & cosmetic issues should have come up on your 150 point inspection. We spent a cumulative of 4 hours on the phone with Carvana and we attempted to fix a car that we don't even own (and will not buy at this point). Also, Carvana stated the car had an additional feature on the website that it never had. We feel swindled and defeated. We had all the loan documents in order and went through so much work. I really wanted to trust that it was a new way to go about buying a car. And while the associates tried to be helpful when we were on the phone with them, they rarely followed up on calling us back. There should be a person assigned to your case when you get to a certain point (like you already have the vehicle). We were tossed around from person to person and it took up so much time.

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  • author
    Sharlette Kneer
    4 days ago
    First car

    Got our first car and absolutely fell in love with it. Glad to know we could exchange it during the first week if that was not the case.

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  • author
    Kevin Meister
    4 days ago
    Excellent

    Easy, pleasant transaction. Very happy with my new car and operates as expected. Thank you so much!

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  • author
    James A. Brown
    May 05, 2021
    Horrible experience

    In June 2020, I brought a car from Jeep Grand Cherokee Carvana without hitch. In Sept, 2020, I brought another car from Carvana (Kia Forte) for my daughter. Carvana was suppose to register the Kia, but due to the pandemic, registration was going to take a while. When I finally got the registration for the Kia, I find that Carvana transfer the car registration and plates from my Jeep to her Kia. I informed Carvana of their mistake in December and as of date they have not rectify the situation. Carvana has offered no solution or real compensation for their mistake. They tell me it will take 43 days for DMV to give me a new title for my Jeep since Carvana misspelled my name on the title and I can't re-register the Jeep on-line. Carvavna did offer me a measly $250 to use for either a uber or lyft car to get me back and forth to work and things I needed to take care of, and won't reimburst me for a rental> I would steer clear of buying a car from Carvana. Stick to your local dealerships.

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  • author
    Brandon Corbin
    May 04, 2021
    Fantastic Experience

    Great experience from start to finish. Getting pre-qualified so I could see my monthly payments and interest rate from the get-go as I was shopping was huge. Found a car that met my needs and went for it. During the purchase process there are a couple steps where they tell you they may have to reach out for more information, but I lucked out and never had to speak to anyone until the day they delivered my new car (which was absolutely my goal lol). I kept waiting for the other shoe to drop and something to be horribly wrong, but it never happened! Super pleased with my new vehicle and with the purchase process! They could have done a slightly better job with the detailing before delivery, but that’s such a small complaint it doesn’t really matter. I would absolutely purchase from Carvana again.

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  • author
    Carly Martin
    a day ago
    Things went downhill fast...

    The experience was fine up until the delivery of the car. The car (mini countryman) was delivered on Tuesday with the horn not working (so can't legally even drive it in my state), new scratches all over it which supposedly happened in transit. Due to the two issues above, along with several other issues, including rear hatch not working properly, cabin dome light hanging out of the ceiling, etc, (and also discussing the issues with 2 mechanics, who both separately suggested to return it) I made the decision to return the car. I called on Thursday to initiate the process. The rep was very nice, and scheduled the pickup of the Mini and the return of my trade in (Subaru) for the following Monday at noon. Monday morning comes around and I receive an email from the delivery driver that the subaru is no longer on their lot and he needs to reach out internally about it. I was told during the initial delivery that the subaru would remain on their lot for at least the 7 day test drive period. I have not received any communication from Carvana about When the subaru will be available for return to me, or when we can reschedule the pickup of the mini for. The delivery person stated that they don't want to leave me without a car, so will not be picking the mini up yet. I expressed that I cannot legally drive it anyway so I AM carless right now. I called customer support Monday afternoon to discuss my concerns. I was left on hold for a while (with the rep checking in every few minutes) while the rep reached out internally to a 'specialist'. Then eventually the rep decided it might be best to call me back once she received a response from said specialist. It is now the following day and I have yet to receive a callback. I have not received any updates, I am still stuck without a car, my financing is in limbo until the mini is returned and no one can seem to help. I am worried that I will be stuck with this mini that is undrivable by some loophole now that everything is delayed. Another thing to note- they were supposed to hold off on processing my registration until Saturday. Even though I called on the prior Thursday to return the car, my registration went through, so now what do I do when I get the subaru back? Have to go to the DMV myself to work it out (I had transferred my current plates to the mini). This is all very stressful. Customer service is fine up through the purchase of the car, anything beyond that- you're stranded on your own!! Editing to add updates since I posted. Tuesday evening I was finally able to get a rep on the phone that could a least provide a bit of information. Apparently I had been scheduled for Saturday afternoon delivery of the subaru and pickup of the countryman. This was news to me as no one from Carvana had ever reached out to schedule this with me. It is currently Saturday morning, and I received a call from the delivery person that the subaru is STILL not on their lot. This is just unbelievable. The delivery driver mentioned the car appears to be in NJ (I am in MA so not totally across the country...) And could take up to an additional week to be returned. I am truly regretting buying from Carvana. Considering all of their promises, from 150pt inspection, to "we'll totally keep your car on the lot for a while".... I thought they would at least adhere to some. I'm just expecting some issue with the return of funds now. Such a NIGHTMARE.

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  • author
    James Holston
    May 04, 2021
    Luxury

    Carvana was a great experience!...I had 7 days to test drive my car to get to love it or return it ( I loved it).....Carvana also caught a few minor issues that was wrong and immediately fixed the issue with NO problem or COST to me...

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  • author
    Lora Koleva
    May 03, 2021
    Terrible Experience

    I’ve sold one vehicle to Carvana about 2 years ago and it went pretty smooth so I assumed selling another vehicle would be a no brainer. My current experience trying to sell my vehicle has been absolutely terrible, and has me seriously questioning if I ever want to do business with them again. If you enjoy sitting on hold for an hour or more then Carvana is the company for you. Trying to reach someone to talk to is practically impossible, they just keep re-directing you to someone else without actually helping you solve your issues. The only way to contact customer service is through their telephone number. Their “live chat” online is just a bot, and there’s no customer service email or extensions for any of the representatives. Trying to get connected to someone you’ve previously spoken to is impossible. I’ve even had a representative try to contact me to a supervisor after I explained my issues and there was still a forty minute wait time. Each time I try to call to speak to someone regarding additional paperwork required, or emails I was told by previous representatives that I’d be receiving, I’m forced to wait on hold for an hour or more in some cases. If you’re fortunate enough to wait on hold until the hour and a half mark you’ll be greeted with a high pitch screeching tone which will force you to hang up. Their customer service is absolutely terrible. If you have too much time on your hands and hate yourself give Carvana a call, or maybe refer your worst enemy.

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  • author
    Jordan Mayberry
    May 03, 2021
    Car was/is great, but...

    Car was/is great; however, there was dog hair on the middle seats of the car that could have easily been vacuumed up in like 15 min. That was a little disappointing but not a dealbreaker since the car smelled great (and I have the nose of a pregnant woman, so I would have been able to smell anything weird). Also, the battery turned out to be be bad (car wouldn’t start the third day we had it) so it was obvious that it wasn’t tested prior to it being sold. That should have been an easy fix. The 100 day warranty covered that so again, not a dealbreaker, but kind of a head-scratcher. All in all we have had a good experience with Carvana (working with Silver Rock—the warranty company—was easy and the battery was replaced and paid for very quickly) and our Honda Odyssey was everything we expected, but just a couple of things were missed so we’re giving it 4 stars. Wish we could do 5 but y’all should have had the car complete clean and the battery changed before it was as sold. The 7 day trial period and the 100 day warranty are awesome, though, and made choosing Carvana am easy choice. We feel really good about our purchase and are highly likely to recommend Carvana to a friend and will probably buy future cars from Carvana.

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  • author
    Erin Smith
    May 03, 2021
    I will NEVER step foot back into a…

    I will NEVER step foot back into a dealership again. The advocates were so friendly and helpful. They answered all my questions, followed up multiple times to see if there was anything I needed, and they even had a few goodies for my little ones in the van on delivery! They were thrilled and now our family minivan is "Mom's cool car" because of all of the tech in it. The car was pristine, and the trade in process was smooth as silk. I would give Carvana 10 stars if I could, and have already recommended them to friends.

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  • author
    Greg Haynes
    May 03, 2021
    Wow dont even now I sold it to you

    First off the e-mail says thanks for buying a KIA 2020. I did not buy it I sold it to you and that process was painful

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  • author
    Kalai Parks
    May 03, 2021
    Great but a few after the fact issues

    The process was very easy. I picked up my vehicle on the scheduled day/time. The guy who finished my paperwork followed me to the gas station to fill the vehicle up. I wish the extended warranty/ repairs process was clarified to me better. My stereo system has to be fixed at a Nissan dealership 45 min from my home during my work hours, $50 in Ubers, 9 of the places Carvana suggested can’t fix it, this has been a real ordeal. I also need my fog light replaced so I have to do that next. So far 4 of Carvana suggested shops can’t replace the cracked light. I’m a little irritated at this point. I do love my Murano though.

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  • author
    Eddie
    May 03, 2021
    The process was easy the delivery…

    The process was easy the delivery driver was kind, but they do not show all the flaws on cars, I found more flaws they didn’t disclose, so I informed them they said silver rock will fix it let’s see if they do, if they do I will change my rating if they don’t I’m keeping it as it is.

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  • author
    Edwin Bienaime
    May 03, 2021
    The car is great but 3 days in I had to…

    The car is great but 3 days in I had to replace my battery and it says that before they deliver the car they do checks but missed that the battery was bad

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  • author
    Bruce Stone
    May 02, 2021
    Just sold my work car to Carvana

    Just sold my work car to Carvana, simple, painless and quick. From the online assistance to the advocate that picked up my vehicle, thank you. I highly recommend the service for selling your car!

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  • author
    Katrina Jones
    May 02, 2021
    Retrain your Finance Department

    The Advocates go above and beyond to help you but the Finance department left a lot to be desired. I was trading a car in and my lender was a small company that was not a bank and Carvana seemed to have a lot of issues with the way the smaller lender worded the payoff letter. All the info they wanted was there except the per diem. After 4 payoff letters and 2 additional letters on stationary, and countless hours on hold, They finally approved the trade-in. I don’t quite understand why it was so difficult to figure out the per diem based on the payoffs but apparently unless you do things exactly as the finance department dictates they almost refuse to do business with you. If it wasn’t for the Advocate and her Team Lead, I am almost positive I wouldn’t have gotten the deal completed which is really sad. I had everything else in place and even had extra money down. And then they started rejecting the deal because they held the shipping which almost put it past the payoff through date so then I had to call back in and spend another 2 hours on hold to get them to release the dates and get the car released. It was a huge fiasco and the consolation prize was a refund of $100. The process is supposed to be smooth and easy but apparently that’s only for those that have the larger banks that follow Carvana’s very explicit finance department rules. Otherwise I had no complaints, the Advocates were very nice and easy to deal with, knowledgeable, and will work with you to get all your paperwork completed in a timely manner. Finance department needs better training and to learn how to be a bit more flexible when it comes to smaller banks or companies.

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  • author
    Eric Arnold
    May 02, 2021
    First time buyer

    First time buyer. Experience was efficient and very innovative. Communication was constant and informative every step of the way. Staff appeared to be well trained and courteous.

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  • author
    Lance Nelson
    May 02, 2021
    The car came as advertised on the…

    The car came as advertised on the website, drives great, and is exact condition that was stated on the site! Will definitely recommend Carvana to others and use again in the future!

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  • author
    Donald Low
    May 01, 2021
    The worst customer service I've ever received.

    I was trying to sell my car. I've never seen such disarray. Multiple hour wait times on the phone that forces you into SMS. Each time (after multiple days wait for a response) they treat you like they've never heard of you before. No one reads your text string to try to understand your situation. I honestly don't know how these people stay in business. How can you force your customers into an SMS relationship and then completely understaff your service center at every turn?

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  • author
    Robyn Doppke
    May 01, 2021
    I loved the freedom of buying car with…

    I loved the freedom of buying car with you guys no hassles just ease. Love the experience. Thank you

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  • author
    Michael Cage
    May 01, 2021
    The process was super easy and…

    The process was super easy and pleasant. My only concern at this point would be getting my plates and registration before the temps expire. The processing period for that cuts it awfully close to the expiration and would cause customers issues if it weren’t for the leniency due to COVID. Look forward to doing more business with you in the future though.

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  • author
    Kristina Henry
    May 01, 2021
    Inconvenient

    My 1st delivery date was set for April 1st. I finally received my vehicle after many phone calls and more delays on April 21st. The delivery itself was also late by an hour. The drive was not properly trained on paperwork. I pointed out she dated everything for last year 2020, we are in 2021. She said everything was fine. Wrong. I was FedEx ed papers that I needed to get notarized and send back, they refused to send a delivery driver back out. The van had original tires, 5.5 years old. Visibly dried and cracked, one even had a big gouge in the sidewall. They did get replaced through SilverRock, but again more phone calls, appointments and dropping the van off and waiting. There are many cosmetic issues as well, obvious over spray, I took it for an estimate yesterday, again more phone calls, pictures and driving to places and, now I'm keeping my fingers crossed it all gets approved because my 7 days expired, 7 days I've spend getting repairs on my new to me vehicle. I also want to mention it's a minivan. I have 3 small children. Doing anything is not an easy task, why I chose to go with Carvana. They made it seem easy. At this point the traditional hours at the dealship would have been easier.

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  • author
    Center for Communication & Eng
    May 01, 2021
    Blown Away! ❤️

    Wow! I was completely blown away by how amazing every interaction was through the buying process! Anytime I had a question and called in, the team members were amazing to the delivery driver... who exceeded any expectation I thought I might have had! She even brought tons of dig treats for my dog... because that’s how great they are at listening to customers! Fantastic price for my new car and my trade in! I can’t recommend Carvana enough! ❤️❤️❤️

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  • author
    Verónica
    May 01, 2021
    Happy with my car!

    I am giving you a 3 star review for the following reasons.... The process of buying the car was much better than going to a dealership and spend hours there going back and forth trying to negotiate price. I love the car overall but, yes there is a but, I was suppose to have it delivered a specific date and I got a call from Kobe ( not sure how the name is spelled) and he stated they were having some issues. That someone had try to buy the vehicle also and that they needed to run anothe 150 point inspection. The car never left there lot. He also mentioned that it was getting detailed. Ummm not true. I got a vacummed car but dirty (dusty) with bugs on the front still. It was very easy to notice the car was nos detailed. It does have some chips on the paint that easily rub off. The color was not the same as the vehicle. I think they should try matching it or getting a better quality touch up pint. I do understand it is a used car though. So not a big deal breaker. I did get a full gas tank though. The car was delivered a day late. Terrell the delivery guy was awesome! Nice, knowledgeable when it came to signing the documents. I think I got a fair price for the car overall. I will definitely buy another car from them just because of the process.

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  • author
    Michael Watson
    May 01, 2021
    The good The bad and The ugly

    Carvana was very easy to buy a car. There customer service employees are good. But my car was delayed for a week then when it was supposed to be delivered the Carvana employee backed it into another car on top of being 4 hours late. So 4 hours late and they crash my car. Fast forward we take the car and the car is amazing other than the bumper and a few other minor things. Carvana tells us to take to body shop the repairs have been submitted so will see if Carvana takes care of this like they said they would. As of now I would give the a 5/10 if my car gets repaired I would update that to 8/10.

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  • author
    Melodie B
    May 01, 2021
    You guys rock

    Love u guys so easy this is car 5 we got thru I all love it

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  • author
    Guillermo Paz
    May 01, 2021
    Good customer service but the car has…

    Good customer service but the car has too much animal hair all over!! I have to take the car to be fully detailed, when it’s hot the car has a weird smell. Hopefully the detail will help remove the smell. Besides that the delivery process was smooth and Mercy was amazing. She gave above & beyond customer service

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  • author
    Gary C
    May 01, 2021
    This was the easiest car buying…

    This was the easiest car buying experience that I've ever had. I don't have the four to six hours to waste that it would take at a dealership. My transaction took only 25 minutes. Most importantly, the posted down and monthly payments are exactly what I came away with. There were no hidden fees! I want to thank my Advocate, Tanzania, in Miami. She made sure my car was extra clean for delivery. She was patient with me. She answered my questions. She is actually a sweet person that cares. As a business owner, I suggest CARVANA recognizes her talent! I honestly will never go to a car dealership again. Thank you!

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  • author
    Kris Ludington
    May 01, 2021
    Easy and hassle free buying experience BUT!!!!!

    So this car buying experience was super easy. I picked out vehicle within 1 hour and received my car on time. Even when the car was on the way the delivery driver called and lmk their may have been damage on car I didn’t see. He sent pictures and we were able to look at it. Drive it and if we didn’t want it they would take it back the car is beautiful and immaculate. So my service warranty ended April 20, April 27 My car was in Land Rover dealership due to faulty head unit. Radio and back up camera navigation system not working. This turns out to be 1800$ repair The vehicle was in dealership on a Monday on Friday I finally received an email stating they couldn’t help me. From Tuesday til Friday I spoke with multiple people on hold 30 mins at a time directed to silver rock who told me the same thing warranty up. I spoke to a manager who requested an itemized bill which is absolutely fine but still refused to pay anything towards repair. I wasn’t looking for whole thing something would be nice! I hoping nothing else is wrong with this vehicle. I have purchased my last 3 vehicles from Carmax and always purchased extended warranty with them. Here at Carvana was told they don’t offer it for age of this vehicle 2014???? Hmmmm. I read all the reviews above and how they respond However bad business is bad business And I hope I won’t be calling them again as it’s taken 5 days to settle this matter waiting on hold and being redirected. I have had this vehicle 3 months and this is a big bill to have already. I’m sure I’ll be heading back to carmax for my next purchase!!!!

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  • author
    Craig
    May 01, 2021
    Not what I expected from Carvana

    Not what I expected from Carvana It’s not easy looking and getting everything you want in a vehicle. The right price, all the features etc. That’s why Carvana is so appealing. Sometimes, you wait and then when you are about to settle, that one close to perfect, is finally available. I’ve dealt with Carvana in the past. Referred several friends who also purchased from Carvana. But this time it seemed like the inconvenience was on the customer. Having to wait longer for the delivery. Then, on the day to be delivered. Finding out that it won’t be delivered, and if I wanted the vehicle I would have to pick it up from the local Carvana location. Ok, unforeseen events happen, no problem. I knew that the people at Carvana would make it right. But, when I arrived, I had to sit through signing paperwork, kinda expected, didn’t need a sales pitch, I knew I had seven days to decide. But no allowance for me having to drive to pickup the vehicle. Not even an offer of a drink of water... Where was I? This was Carvana? Then, to top it off. The vehicle I picked up had no fuel, less than 1/25 of a tank. But besides from some scratches that weren’t listed, I was satisfied with the vehicle. So much so that I said, well sometimes things happen. So I recommended Carvana to my son, who was in the market to by a car. Wish I hadn’t. He’s had a bad experience. First the car he wanted and first started to deal for, using his own financing, he was told later that the car shouldn’t have been listed as it had already been sold. Very disappointing. But he chose another vehicle. Then after submitting all paperwork and getting financing handled through his bank. Carvana rep tells him that his paperwork was lost. Really? I mean come on! Ok, so he resubmitted, then to only be told that his original delivery date, has been moved out two weeks, no explanation given. Think we’ll think twice when purchasing again.

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  • author
    dale ketchie
    Apr 30, 2021
    Waited a while but everything was just…

    Waited a while but everything was just like they said and I got it on time, windshield had a chip and already been contacted by safelite and scheduled to have it fixed, I love the car. The wait time about drove me nuts because I was so excited from April 8- 29

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  • author
    LSI
    Apr 30, 2021
    The most amazing car buying experience…

    The most amazing car buying experience EVER!!!! Why would anyone go to dealer again. Carvana is straight forward, timely, comprehensive and a pleasure to work with!! A breath of fresh air in an industry that has made purchasing a miserable experience for way to long!! WAY TO GO CARVANA!!!

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  • author
    Doug U
    Apr 30, 2021
    I am on the fence about using Carvana…

    I am on the fence about using Carvana again, for the following reasons: 1) You added a front license plate bracket to advertise. You screwed right into the bumper cover, putting two holes in the cover causing damage. 2) After a mistake on your part delaying delivery by 8 hours, I received a text message about 18 hours later threatening that if I did not sign an electronic document immediately a truck would be dispatched to come take the car back. 3) Before I took delivery I received an email from a 3rd party company using domain mail.hellosign.com asking me to click a link to sign a document. It is terrible practice on your part that this email did not come from carvana.com. I am doing business with Carvana, not hellosign.com. I do not know hellosign.com. I do not trust hellosign.com. 4) After receiving the email noted in #3 I checked the order status at carvana.com. It showed no indication there was any document I had to sign. There were no actions required on my part. 5) After taking delivery I was told by the delivery person there was a document I needed to sign. Again I checked the order status at carvana.com. It showed no indication there was any document I had to sign. There were no actions required on my part. 6) After taking delivery I again received an email from a 3rd party company using domain mail.hellosign.com asking me to click a link to sign a document. I'll say again this email should come from carvana.com domain. Any request to sign a legal document should come from carvana.com, state there is a document that must be signed, and require me to sign into my account on carvana.com to get a valid link. Anything else is a poor security practice. 7) Now that the state of my order is post delivery, I do not have access to any of the order paperwork online. I contacted a service rep and was told this is expected. I should have access to this order paperwork as long as I maintain my Carvana account. This is an expectation I have when doing business with a company that is almost 100% online.

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  • author
    Tim Akers
    Apr 30, 2021
    Surprisingly perfect!!!!!From the moment that I logged onto…

    From the moment that I logged onto there web page to the moment I drove my new car off the lot, I could not believe how easy and seem less the entire process was. I do t know why anyone would buy a car any other way....

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  • author
    Sean Beeson
    Apr 30, 2021
    Best Car Purchasing Experience Possible!

    This was my first Carvana purchase, and, honestly, I’m never going back to a brick/mortar dealership. From start to finish my Carvana experience could not have been better. I made 3 calls to the support line (registration questions) and each time a very courteous, knowledgeable, professional person picked up the phone. The car arrived on time, exactly as depicted. Couldn’t be happier…HIGHLY recommend to anybody who is hesitant about virtual car buying. Bottom Line: If you hate the traditional car buying experience (price negotiations, waiting in the dealership for 5 hours, pushy/arrogant sales folks) then you have to check out Carvana. You won’t regret it.

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  • author
    Juan Nunez
    Apr 30, 2021
    At first it was a lil rough but they…

    At first it was a lil rough but they came through in the end

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  • author
    KYLE YOKABITUS
    Apr 30, 2021
    Electric Car Purchase

    I purchased an electric car from you guys. It runs great, no issues with the car at all. My only issue is that the car was given to me with 10 miles of charge on it and under-inflated tires. So I had to pay extra to get it charged up and then find a tire pump in the city. Additional planning to get the car in top condition before picking it up would have been helpful.

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  • author
    James Gaasch
    Apr 30, 2021
    All in all a good experience, but ...........

    This is the second Used Lexus we bought from Carvana. I don't like working with car salespeople, so this is a good option. All went well, and pretty much as expected, but the communication is poor. Sometimes they send texts and emails that make no sense (like you will be getting X soon, when X was already received). Hard to reply to emails as they are mostly undeliverable. Now I received a Title for the car in the mail from DMV that has my name spelled wrong as well as our City spelled wrong. Having a hard time getting Carvana to respond. All in all a good experience, but disappointed in communications.

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  • author
    Dalys
    Apr 30, 2021
    The Best experience ever

    This was my first experience using carvana and they make it a five star experience unforgettable the staff is professional, car knowledge, friendly and they constantly following up with me every step of the way i was never left by my self in the process the web is user friendly and to make things even better they were partner with the bank i have home run this is hassle and stress free no more dealership for me, I received text updates i felt pampered what an experience and to top it off no hassle if you don't like the vehicle you choose 7 days to returned for another choice no question ask royal treatment thank you carvana you're leading with excellence and amazing customer satisfaction KUDOS to all your employees.

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  • author
    Bob from Columbus, Ohio
    Apr 29, 2021
    Tentative Rating 5

    Tentative Rating 5. Subject to future review based on the outcome of the following. I love the car. There ARE several items that were promised to be done as part of the 150 point inspection that were not done. I spoke to a rep on Tuesday (Angela) who asked me to go to a repair facility (and she said it was fine to use a dealer or my own repairer subject to the deductible) and have them go thru SilverRock to resolve those issues, which she acknowledged should have been done before the car was delivered. I relayed this to Noebull Automotive on Wednesday and they were fine with working this thru SilverRock. I have not heard back from them, which is fine, I expect the process to take some time, Noebull is busy and I expect SilverRock is too, given Carvana's explosion of business in the last year. And frankly, I understand the pressure of finding sufficient capacity to handle the volume you are experiencing. So IF you fulfill your promises and satisfactorily resolve the shortcomings noted, I will certainly give this process a Superior review (and I will say so in the public forums, in which the reviews are mixed). There is a LOT to like about the Carvana buy/sell process, even apart from the impact of the Covid lockdowns, if do what you say you're going to do. I wouldn't have passed the 7 day return date if I did not expect that you would do so.

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  • author
    DM
    Apr 29, 2021
    Oh Boy

    Oh Boy! Beware of this company because they are very misleading and deceptive in their practices. Spoke to various reps claiming unemployment income could be included when verifying income. All said "oh of course" Further, if you Google them, they state you only need to make $4000 a year and credit isn't an issue. Of course, we want our unemployment income included, especially since your probably making more than your actual job that either went away or was stalled during Covid. Which makes sense right? Since the entire world is unemployed or struggling to get back up. Then comes the BIG REVEAL during verification. "oh we recently changed our policy on unemployment income" What?! After you've uploaded 8-10 documents, Folks if that isn't a scam I don't know what is. RUN! And if they've dinged your credit during all of this misleading b.s., dispute it! And let's not forget a friend of mine was offered $100 for her car that she could easily get $1500 for on FB marketplace. And to make good on this review, called back and spoke with another rep and guess what? She says they do consider unemployment income. Really?! Folks wake up.

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  • author
    Bre
    Apr 29, 2021
    Process Easy. But I’ve Already Filed a Claim

    The process to buying the car was simple and quick and it looks beautiful. It arrived on time, but the rep wasn’t knowledgeable about the vehicle at all. Most things I figured out in my own, and there were features listed for my car on the site, that were not on the actual vehicle. The issues started day 6. The check engine light was on, and I found out the cars thermometer is stuck open. I had to go through hoops to file a claim, which I’m still waiting on to be approved so that I can schedule to have it fixed. Less than a week and everything’s down hill. The car is beautiful, just not worth the hassle. I think I’ll try the dealership this next go around.

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  • author
    Dana Cheren Larkin
    Apr 29, 2021
    Yes and no.

    First off, I love the car. It's better than I was expecting to find in my price range. But. Carvana is a bit unorganized with their paperwork. Why don't they use esign when they can? We were given a FedEx envelope with a form to notarize and return, which we did. Then 3 days later we get an email that there were 2 more forms to sign and return, and they are FedEx-ing them to us. To sign, and FedEx back. We couldn't have printed them to sign? We couldn't have esigned them? It just feels clunky. And insuring the car before it was shipped was unexpected. Meantime, I am enjoying the car. I do believe I got a good price for an upgraded version of what I was looking for. The info on the website was accurate.

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  • author
    S P
    Apr 29, 2021
    Bridgecrest Financial is horrible

    Bridgecrest Financial is horrible. Carvana was great. Problem is Bridgecrest... they have NO customer service attitude...can’t get their addresses right... pay off done and they still are making collection calls with threats. Bad company ... if you buy from Carvana, which is great...don’t use their financing.

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  • author
    Deece
    Apr 29, 2021
    My husband bought a beautiful BMW…

    My husband bought a beautiful BMW through Carvana. They verified appropriate funds in his account to pay for his vehicle. Then he gets a notice from the bank 48 hrs later, the draft that Carvana cashed- WAS FROM THE WRONG ACCOUNT, and of course he got popped for $36 overdraft fee. Things got straightened out, after he had to pay an unnecessary wiring fee. Carvana offered no apology that I know of or compensation. I would think twice.

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  • author
    Nikki Stark
    Apr 28, 2021
    I thought the entire car buying process was super easy!

    I thought the entire car buying process was pretty easy with Carvana. The only thing that upset me, briefly, was that my delivery date had to be moved four more days out and I was unable to accept that so I had to speak to someone and go pick up my car an hour away. In spite of that (stuff happens I know) it was a very good and very easy experience. All of the customer service agents I spoke to were very apologetic, helpful, and patient with me.

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  • author
    Sasquatch lover Ok
    Apr 28, 2021
    Big thank you!!

    Very easy. No hidden costs. A representative called me almost immediately after I chose a car. They were very friendly and helpful. The delivery drivers, I spoke to two different drivers, were also very friendly and helpful. The car needed small repair and I was sent a work request at a shop close to my home at no cost to me immediately. I am very satisfied with the entire experience Thank you to all at Carvana!!! Also I love my car 🚗

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  • author
    Leon
    Apr 28, 2021
    Too Easy

    The entire process from beginning to end went very smoothly. Everyone was very professional and there was absolutely no pressure. Car was delivered as scheduled.

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  • author
    Angela Kaker
    Apr 28, 2021
    I'll never go to a car dealership, again!

    I put in the initial legwork and research and narrowed my search to three vehicles. I knew I wanted heated seats (my 43-year-old butt deserves them), newer than 2017, and fewer than 40K miles. Once I narrowed my search to a Subaru Outback, I logged on early each morning to see what was available that day (inventory moves quickly!) I didn't want black because I'm too busy to go to a car wash every other day, and I didn't want white because I like to because I like to find my car quickly in a parking lot. I trusted the 150 point inspection, so when a green 2018 Outback popped up with heated seats and 38K miles, I hit the purchase button. At the time it seemed incredibly spontaneous, but I had been looking for a little over a week. If you're not in a huge rush, wait a couple of days and your perfect car will appear. The website is easy to navigate. Once I began the purchase process, I was done in about 30 minutes. The delivery came at the scheduled time, right to the front of my house, and the driver was so knowledgeable about the vehicle (does he know about all the cars?!) He also answered all my questions about the warranty. I was given time to drive while he waited, and didn't leave until he'd answered all my questions. A lot of pressure was lifted because of the seven days to drive before you're committed. Every aspect of Carvana, from the website to the delivery, to the cute video they sent to share to social media has been incredibly impressive. If you want a used vehicle (some only had about 2000 miles!), Carvana is the way to go.

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  • author
    Treatment was Savage
    Apr 28, 2021
    This was the most stress free vehicle…

    This was the most stress free vehicle purchase! The advocates are very helpful and the process is so fast and seamless. My vehicle was delivered on the day I selected and I couldn’t be more satisfied with my experience with Carvana!!

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  • author
    Madison Miller
    Apr 28, 2021
    The purchasing process with carvana has…

    The purchasing process with carvana has been great, however... I have a few complaints about what follows delivery and paper work. First of all, the day after my representative delivered my vehicle, she texted me saying she had forgotten to have me sign a certain piece of paper and asked if she could come by the next day. I thought that was weird as we had gone through all the provided paperwork together, page by page. However, i obliged and we arranged a time. The day of our meeting, she then texts again and says she no longer needs to paper and that i am all set. Now, just a few days later, Carvana Registration emails me saying again I am missing paper work and that they will be mailing it to me as they need a hardcopy signature. MOMENTS after the email, i received another email from registration stating to disregard the previous. Then again, MOMENT later a 3rd email is received from an automated carvana email stating that i am in fact missing these document as well as my post sale dashboard saying the same. i am frustrated that all of the paper work seems to be unorganized and i do not want to be at fault for these mishaps because they are out of my control. I dont know what is true and as i work a full time job, trying to find the time to actually call Carvana is a rare occurrence.

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  • author
    Archie W Wesley
    Apr 28, 2021
    The follow up experience could be better

    The follow up experience could be better. No advocate contacted me as stated to see how if issues for the car was resolved. And if the promised $100 rebate never came.

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  • author
    Anas Tarakji
    Apr 27, 2021
    The worst experience ever

    The worst experience ever , please please let manager call me immediately they are not honoring anything in the contract they play with U like a ball U have to spend hours on the phone every time , U call and then they refer u to somebody else It is so sad

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  • author
    Julie Bliss
    Apr 27, 2021
    Amazing experience

    Amazing experience. My credit score took a major hitnduring the pandemic and due to my disability I needed a car lower to the ground and better fuel economy. I traded in my 4WD rumble bee for a 2015 Chevy Equinox v6 with low miles. One owner previously and a clean Fairfax. My interest rate is a little high but I plan on paying it off early or refinancing at my bank after 6 months. But this builds my credit back up now and I got an amazing newer car and the delivery man (Stephen from GR Michigan) was phenomenal and I recommend Carvana to everyone I know now. Perks for referrals as well.

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  • author
    Christine Landstoffer
    Apr 27, 2021
    Amazing Experience!!

    Amazing car buying experience. Will definitely use Carvana again.

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  • author
    Sheila Gilbert-Burneka
    Apr 27, 2021
    Dirty car

    The car was fine, delivered when it was supposed to, but they apparently don't clean the vehicles before they ship them to you. Windshield and windows were nasty and there was a cheeto under one of the seats.

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  • author
    Customer
    Apr 27, 2021
    Never purchase from carvana

    Purchased a 2016 Honda pilot. Car came with more damage then they tell you online. Scratches, dings , interior not cleaned at all. Tons of stains & crayon drawn all over doors. Gave me $100 credit for detailing so wasn't a huge issue. 2 days outside of my 7 day trial period every light lit up on the dashboard, engine, breaks-everything. Called the warranty place & there were no garages within even an unreasonable distance for no deductible. Took it to a Honda dealership which it was in there for a week to replace fuel injectors. Not a little issue-especially if they do an inspection like they say. It was within 2 days so seemed like they cleared everything just to be able to sell it. Then on top of all that, made me pay out of pocket for a rental vehicle for the week. After purchasing a vehicle you should not have to put it in a garage for major issues or pay more for another vehicle. Customer service was terrible & basically told me no. Your fault. Worst experience of my life.

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  • author
    mjcastillo
    Apr 27, 2021
    Carvana Family

    Found a car I wanted in a price that was comfortable-ish enough to pull the trigger. Had to say the experience was great! My wife had done Carvana for her last 2 cars and I was a bit hesitant but again...found a car I was willing to purchase so off we went. Paperwork was easy, sending over any ID and insurance was a breeze. Car was delivered and you do feel kinda special as it's coming down the road and stops in front of your house. The driver handed me some paperwork to sign after I felt the car looked good and could take as long as I wanted. I signed and the car was mine! I did take it to a mechanic for a "once over" to see if the car had anything hidden I should know about. The mechanic said I had bought a great car, no issues they could find. I've only had the car for about 10 days but I do love it and the experience was fantastic. Would do it all over again if I had to.

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  • author
    G. Ruckus
    Apr 27, 2021
    Just don't do it

    The morning that my car was to be delivered I got an email saying there was damage to a mirror that needed to be replace. Two weeks later I pick up my car and within a few hours notice that the inside of the convertible top was damaged where it meets the windows. This means that when it rains it will probably leak inside the car. I gave them 2 chances and ended up getting my vehicle at another dealership.

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  • author
    Rick Knowles
    Apr 27, 2021
    I am very satisfied with my Carvana purchase

    I am very satisfied with my Carvana purchase. The process was totally transparent and Carvana took care of every detail. The customer service was great, no long waits on the phone. They offered me a very good price for my trade-in vehicle. They offered a seven day test drive with the option to return for a different vehicle or return my trade-in vehicle. They are also registering the new vehicle with the DMV! I highly recommend Carvana.

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  • author
    Chris Wentland
    Apr 27, 2021
    I'm sold on Carvana and their new way of selling cars...

    I had a great experience purchasing my most recent vehicle from Carvana. I've never been a fan of preowned cars based on experiences when I was younger. I took a chance in 2015 and bought a CPO Hyundai. It was a great car that gave home no issues. After hearing several friends discuss how happy they are with their Carvana experiences, I decided to give it a try. The whole process is very transparent. Even though they offer financing, you can use your own source. (I refinanced right away and lowered my rate by 2%) Every representative I spoke to was polite and helpful. I was given a more than fair price for my trade in. My registration was completed much faster than I expected. The gentleman who dropped off my new car and took away my old one was great. He kept me informed on delivery day as to his ETA. I did have to wait 2 weeks to get my car since it was located a few states away, but thats a small price to pay considering the clean, low mileage, like new car I got at a great price.

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  • author
    Valerie
    Apr 27, 2021
    Very difficult transaction

    Very difficult transaction. Unable to reach anyone via phone without an hour long wait. Chat feature allows you to have someone text you but they are unresponsive. I ended up selling my car elsewhere even though I received less money because of how difficult it was to do business with Carvana. They have a long way to go to compete with other dealers.

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  • author
    James PATLA
    Apr 27, 2021
    In-house finance company

    Not as easy as you would think. Don’t use their financing company. Horrible.

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  • author
    Jennifer Hall
    Apr 27, 2021
    Amazing

    Amazing, easy!

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  • author
    Lateefah Ali-Robinson
    Apr 27, 2021
    This was the smoothest car buying…

    This was the smoothest car buying experience I have ever had. I mean just flawless. You guy's are amazing! I will definitely be back for my next vehicle. Thank you endlessly. 💓

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  • author
    Quinn Mckenzie
    Apr 27, 2021
    This place is changing the way we buy…

    This place is changing the way we buy cars! That’s crazy! Easy and cool experience!

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  • author
    Lonzie Helms
    Apr 27, 2021
    The car buying process was easy

    The car buying process was easy. I did everything online I about 20 mins. 4 days later I had a beautiful new to me car

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  • author
    Mary Ward
    Apr 27, 2021
    The whole experience was wonderful

    The whole experience was wonderful. Very nice way to by a car

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  • author
    Taisha Rivera
    Apr 26, 2021
    Good purchasing experience

    Great purchasing experience. Car so far is running smooth and great customer service when purchasing. The only issue was the detailing of the inside of the car. I took a disinfect rag and passed it on the stirring wheel and everywhere else and it came out completely black so I am not sure it was cleaned at all in the inside, it just needs a good cleaning on the interior. Other than that everything else is great!

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  • author
    Judi S
    Apr 26, 2021
    Is Carvana a SCAM????

    I purchased a car on Carvana April 20. Received my Congratulations email with confirmation code. Provided my personal information for financing. I was approved. Provided my banking information to set up my automatic monthly payment. Provided my drivers license. Confirmed my delivery. That was suppose to be today. No show. No word. I started a Live Chat and learned my car is not my car. There was a technical issue. The car was never available. Took the day off. Expected to receive my car. No notice. No word from Carvana. No recourse? I signed the purchase agreement. Is Carvana a scam! Terrible customer service. Terrible experience! Extremely frustrating.

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  • author
    Alec Mayer
    Apr 26, 2021
    BE WARRY OF THEIR IN-HOUSE FINANCING

    I was recently about to purchase a vehicle from them, which would have been the second time I had done so. I had no issues with the first time around a couple years ago, and I used the Carvana financing. I moved from Missouri to Oregon after purchasing the first car through them. This second time, I was looking at their inventory to see what was out there and input my information again to get financing terms for my new search. They gave me some great terms, I found a car that I really liked, and they gave me a great offer for my trade-in, so I pulled the trigger and ordered the new vehicle. Their underwriting and support team reached out for a few of the normal documents that are needed for that process and all was going smoothly. Then the day after signing of the purchase contracts online, they unsigned them, bumped my new rate and down payment up by 20%. I asked why, they said that they made a mistake by using the old driver's license from my old state of residence I had on file from my first purchase instead of the updated driver's license I have from my new state of residence. I was understandably upset, so they put in request to honor the original terms I received since nothing on my application had changed and I had used my updated information to fill it out. They flatly denied the request for honoring their own original terms for no real reason other than their process "changed things". Of course I cancelled the purchase immediately after. If they are going to try and screw me with a switcheroo on their own mistake, I can only guess how they might try to in the future.

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  • author
    Michael Montfort
    Apr 26, 2021
    LIARS

    My wife ordered a car from them and the agreement says it will be delivered in 15 business days. 15 business day came and went and the car had not even shipped yet. Communications is terrible and they will nto tell you anything going on just LIES. They are no different than any other car dealership they lie about everything. I called to cancel the deal and they are telling us it would be 10-15 days to get a refund. This place is just an online used car dealership. NO DIFFERENCE except you can't talk to them in person. STAY AWAY FROM THESE LIARS.

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  • author
    Анастасия Люлько
    Apr 27, 2021
    I am annoyed

    Good day the agreement says the car will be delivered on Saturday (April 24th, 2021) between 2:00 p.m. and 3:30 p.m.. The car did not come to Kelheim. I'm calling you - no answer. Nobody didn't call me either! I paid everything but got nothing. I am annoyed.

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  • author
    Steven Squires
    Apr 26, 2021
    Incredible, Easy Experience

    Incredible experience. Seriously, we were skeptical at first, but we couldn't be more pleased with the outcome and level of service.

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  • author
    Bills J.
    Apr 26, 2021
    Nonexistent aftercare service

    First of all, the buying process was very easy and straightforward. Delivery was on time but it took seven days. Even though I live in Phoenix which is just a city away from its headquarters in Tempe Arizona. And before I made the purchase, it did say I could have it delivered within three days. So in essence, I was deceived about the delivery date. The photos for my car did not show all the defects. My door seal on the driver side was almost completely loose, there were missing clips that hold in the door panel on all four-doors, and whoever carvana hired for detailing the car did an atrocious job. Driver side seat belt was black, it should be beige. Also there are stains on the driver seat itself, so I had to take it to a local Detailing shop who took care of it right away with ease. These are minor issues, and I have no big problems with them, but the big issue is aftercare. So they contract with a third-party warranty company called Silver rock. My car was making some noise so I called the company and a mobile repair tech came out to my work. The tech stated that I needed a new driver side axle and that both my front struts were leaking and needed to be replaced. The following week I get a call saying my parts have arrived and ready to be installed. I schedule an appointment they come back out to my work and the tech tells me that silver rock only approved the axle replacement, not the struts. The tech replaces my axle and leaves. I called Carvana to complain that their inspection should’ve noted leaking struts. And they agree with me, and told me that they would contact me right away. Several days go by I don’t hear back. So I called again and spoke to a different advocate as they call themselves. I told him the same thing and he says he will call me right away. Weeks go by and I have not heard anything. So I decided to take my car into a local Pep Boys which is one of the contracted service companies for Silver rock. The technician at Pep Boys says there is nothing wrong with my struts, nothing is leaking. I just want resolution and was thinking about a third opinion and called Carvana again. Oddly enough, when I called Carvana, and pushed the button for repair inquiries, I just ended up on hold for over an hour each time I called. I was sick of dealing with carvana at this point and trusted that Pep Boys diagnosis was correct and let it be. In conclusion, buying process is simple and straightforward, but aftercare service, based on my experience, is nonexistent. You can’t go to the dealership to complain, all you can do is call and be lied to by their advocates. I do not recommend this company. There are too many other alternatives which I have not yet tried, but I do not recommend Caravana.

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  • author
    chuck mckay
    Apr 26, 2021
    Excellent Gave me way more for trade…

    Excellent Gave me way more for trade in, not dealing with a bunch of bull sales people, answering all my questions when I call to talk to someone. I would do it all over again. Thank you.

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  • author
    Jason
    Apr 26, 2021
    Carvana would not accept a title from Native American Tribal Governments

    Carvana refused to accept vehicle registration from a federally recognized tribal nation as evidence of ownership. If stopped by the Oklahoma Highway Patrol, or local law enforcement, they accept it as ownership, yet Carvana will not. Based on the unfair, discriminatory practice, I had to incur additional expense to register with the State of Oklahoma. This also took up additional time. The OKC Carvana staff seemed very concerned and shocked that this was a business practice. I remain appalled and saddened. When discussing with your representative on the phone one evening, she asked to not use racist comments!!! Imagine that. The one being discriminated against, being accused of being racist. It just shows a clear lack of understanding and ignorance, and shines a light on the obvious - Carvana customer service representatives need sensitivity and cultural awareness training. If Carvana does currently use this discriminatory practice against Native Americans, I suggest you change your business practices, or withdraw from the State of Oklahoma - a states whose very name comes from Choctaw Nation's words OKLA and HUMMA, with means honored people. How greatly dishonored doing business with you feels.

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  • author
    Mrs Sims
    Apr 26, 2021
    Hands down, the BEST!!

    My husband purchased a truck through Carvana. His experience was so positive that I decided to get my new car with them as well. If you don't like sales reps hounding you, Carvana is the choice you should make. Everything is super easy. From the spending calculator to the contract signing; is all hassle free. Their customer service is top notch! The delivery drivers are amazing as well. Everyone there has a very positive attitude. In a society where people are so negative now, you can tell that they all love their jobs. No one tries to pressure you into anything. Even the registration process is simple! I highly recommend Carvana to anyone looking to purchase a NICE, DEPENDABLE vehicle without the stress!! I've told everyone about Carvana and will continue to use them for our vehicle purchases in the future. Thank you!!

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  • author
    Anne Correia
    Apr 25, 2021
    They are very helpful

    They are very helpful. Everyone I talked to was helpful and pleasant to deal with. I will be using them again

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  • author
    Sarah Stewart
    Apr 25, 2021
    We lost our vehicle and home almost a…

    We lost our vehicle and home almost a year ago to the day to a major and in the beginning days of covid-19. My husband and I struggled through a difficult process of finding a new home. A vehicle was not a priority for us, though it was much needed. With all of the stress and unsure nature of our current economy Carvana was a breath of fresh air. I was able to find our vehicle that fit our budget and didn't have to do the exhausting search at a car lot. Car buying might seem like a silly trivia thing to most random people, but believe me when I tell you that I am at this very moment sitting at my not yet completed home with tears in my eyes because I am so thankful. This was a weight lifted from us.

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  • author
    Ralphie Murillo
    Apr 25, 2021
    Great stuff …

    Overall one of the best experiences ever super simple and worry free great deal on my vehicle and they have great customer service.

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  • author
    Stephanie Doyle
    Apr 25, 2021
    Will never buy a car in-person again!

    Great first-time experience with Carvana. Love being able to do everything online - everything was easy, and Carvana representatives kept us informed every step of the way. Delivery and trade-in went off without a hitch! Not to mention we love our new (used) car!

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  • author
    Jaleel Asante
    Apr 25, 2021
    The experience was great

    The experience was great. The financing was fair and I got a great car. The process was about as easy as it can get and if there's an easier car buying experience I'm not sure what it would be. Carvana made it painless, intuitive, and accommodative. At this point, not sure I would buy a car any other way. I highly recommend any prospective buyers include Carvana in their car buying due diligence. It may not be for everyone as it is a different process more suited to individuals who are basically ready to buy (you have to pretty much be in the process of purchasing the car to "test drive" the car, which is not a test drive but rather a buyer's remorse clause because a down payment is required to receive the vehicle). In the end, I highly recommend the Carvana buying experience.

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  • author
    Consumer
    Apr 24, 2021
    Wait time is ridicules

    Wait time is ridicules, finally got someone to respond in an email and after doing everything exactly like they told us to do it they stop replying to us. We went to carmax instead and were in and out in under an hour.

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