Carvana Review

Excellent experience.. Selling my car on Carvana was so easy and the transaction took place flawlessly. Could not have been better . I thought customer service was fantastic and extremely helpful. Very good communication with employees. Also, they paid me a much better price than any other offer did. Thumbs up!!

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I purchased auto expecting it on 10/5 and got text delsyed till 10/17 for broken tail light. I have no other car and the 17 was way to late. was treated so bad by customer service i cancelefd the order. Never so disrespected in my life

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The preliminary online paperwork took 4+ days to complete, and had to call customer service multiple times to get assistance. Their website would not load documents and the chat feature was unresponsive. Plaid would not connect with my bank. Just spinning and then error message. Car looked good and drove fine at first but I should have taken a much longer and extensive test drive. As soon as I drove it more than a few blocks away (delivery truck had left) a horrible loud thumping started and steering wheel pulled sharply to the right at random times. This car should have never passed Carvana inspection. Took to Firestone Carvana certified repair facility, brakes were severely worn and the shop could not ID what caused thumping noise. Never had any follow up from Carvana.

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We bought a Car. Our temporary plate will expire in 13 days and they have not done anything. The customer service I’m receiving is terrible. At moment I do not what to do because if we do not get the registration we will have to stop the car. I will never buy a car from them. Everything looked nice when we bought the car; however, it is the second time we have to go to the mecanic. When you buy there is a list of all the check ups the car had. That’s bad business. I would not recommend it

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Extremely poor service. Multiple delays with getting the vehicle delivered, and customer service gives you a bunch of pillow talk instead of action. I would not buy from this company again.

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We were looking to sell our truck and reached out to Carvana via the website. It was extremely fast and efficient! Once we accepted their generous offer we kept waiting for something to go wrong during this process but it went unbelievably smooth. I would definitely recommend Carvana if you are looking to sell a vehicle.

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The offer for my car exceeded any thing I had been offered locally. The entire transaction was insanely simple, and I couldn't be happier with my experience.

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The experience was the easiest car sale I have ever had. I truly did not know what to expect and was pleasantly surprise how easy the process was. The day of pick-up the Carvana rep came with a flatbed tow truck, papers that need to be signed and and a check for the car. It was a very smooth no hassle transaction.

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The initial paperwork went smooth. Delivery day came and I received a text that the delivery was rescheduled for a week later. Gave me one lame excuse after the other. They claim all deliveries were delayed yet the website still shows offering of cars in my delivery area for this week. Dishonest, unethical and untrustworthy.

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Process of selling my car was quick and painless. Thanks Carvana for a generous offer!

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Most of the selling experience was excellent. The only problem I had was when asked to upload pictures of the title and other items. I don't have the equipment or know how to do that. I had to hire a tech support guy to do it for me. I did chat with your associate for an alternative but she said it was required with no alternative available. The pick up transaction was outstanding. I would and have already recommended Carvana!

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What a great experience! Filled out their online quote, along with a few other sites. They were quick to respond. They were by far, the best offer. At no point we’re they pushy, like a different site was. They sent reminders for the additional items I needed to complete the transaction. The process was super easy. I choose to drop off my car. It took about 5 minutes. No haggling, no BS, I signed a few documents and they already had my check ready with the agreed amount. This was perfect. I was expecting a true cars sales battle. There was none of that. Best car selling transaction ever! Very much appreciated!!!! Highly recommend this service.

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Brandon and the Carvana team made selling our car an easy & pleasant experience from the beginning to the end. Not only did they offer the best price for our car, their instructions on what to do, what to expect and scheduling the pickup could not be any simpler! I highly recommend Carvana and would use them again.

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Easiest car selling experience ever.

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Absolute GARBAGE company. Vehicle delivery keeps getting delayed with no explanation or communication. I finally got a message saying my car was on the way, and here it is 3 days later. They keep pushing the delivery date back 2-3 days each morning I’m expecting to finally get the car I purchased. Do yourself a favor and go to a car dealer. I wish I would have.

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have sold multiple cars to pretty much all big dealers, private sales other websites. Carvana was the best experience. Staff was great no questions asked. We each delivered exactly what we promised. No lies, no back and forth just a great experience. Thank you

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Was super easy. Price was great. Alex was great about keeping me up on his ETA. He was very nice and answered any questions I had and walked me through the paperwork. Would do this again.

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The vehicle was not up to standard for cleanliness when I picked it up. The assistant told me she would place a request for a check to cover detailing. I did not recieve the check so contacted customer service who appologized and said I should receive a check within 30 days. I did not. In speaking with customer service again I was told that it was denied as it was out of the 7 day return window. The whole process was frustrating in that no one contacted me and each contact I was given the run-around. I would say that complaints and issues are difficult to resove with this company.

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The process was short and easy, but you overcharged for pickup of the vehicle and wouldn’t give me copies of the forms you had me sign.

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My first Car buying experience, didn't go that smooth ,the Company made me run to the bank back and forth did everything that I should, promised the delivery date too , then day before the delivery shifted dates, to 5 more days, disappointing deals are they trustable ?also afraid of the quality of the Vehicle that they deliver? .. more to follow

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Highly efficient and convenient sale of my Mach-E to Carvana. Offer was highest of 5. Online notary and paperwork completed in a few minutes. About 15minute zoom video inspection of car, ID, title, VIN. Payment initiated immediately and received in my account within 24 hours, car picked up at my house within 48 hours. I expect to do future business with Carvana and recommend without reservation.

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They are incompetent. The entire customer service has no idea about your case, and it take forever and a day for them to respond. The registration dept is the reason Illinois is requiring a change.

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Very satisfied!

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My experience was good. Initially it was tough to get a price for my car. It took a few days, even with technology today, there was a need for patience. After I received my price, it was smooth sailing.

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Great experience. Online system is simple and allows for quick inputs about status of vehicle based on Carvana’s criteria. They accepted my documents quickly and gave multiple options to transfer the vehicle. We elevated to meet at a local Walmart vice our home for the transfer and it quite literally took 10 minutes total. Easy.

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Very easy and quick process. It tool longer to get the license plate off the car than it did to do the paper work.

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The entire process was very smooth and organized. All online and text Communication. Booking sale appointment was easy and staff seemed knowledgeable. The only surprise was they didn’t honor the Complimentary ride home as advertised. When I asked about it the rep looked at me baffled and said they don’t do that. No big deal but I thought it was a little strange none the less.

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I was pleasingly impressed with dealing with Carvanna. I was trying to sell my car privately until a couple of friends said they used Carvanna and the process went well. So, I contacted Carvanna on Monday and on Wednesday they got my car. Even better was the fact that they gave me what I was asking privately for the car. They were also a few thousand dollars MORE than any other car dealer-CarMax and other nationals and also the local dealerships. Quick, painless process!!!!

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I am amazed how smoothly our selling our truck went. The driver called to ask if he could come earlier than scheduled and was so nice. When he arrived we signed papers and he took pictures and we were handed a check. But the driver was the best. He was a pleasure.

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Everything went as planned The agent was friendly and informative, no problems of any kind.

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I have never sold a car to a service like Carvana, so skeptical doesn't do justice to my level of concern. However, everything was as promised and the person who came to get our vehicle was very kind and made it a very pleasant experience. Our car's condition was as I described, and I think she approved the transaction in about 2 minutes. Then it took about 30 minutes to load our vehicle up and take it away.

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The experience of selling a car have never been better!! Fast , easy , and I just couldn’t ask for a better experience . Carvana job well done.

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Buying a vehicle from Carvana was difficult enough but 6 weeks later I still do not have a title or license plate. Their customer service is absolutely worthless. I will never again buy a vehicle from them and will recommend to everyone I know to avoid them like the plague.

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This was probably one of the EASIEST things that i have done in a very long time. Most tedious part was putting in the detail for the car for the offer to be extended-which was not that difficult really. Appointment was made to come pick up the car from our home. The driver-Dillon-contacted me by phone and advised he was on the way. Once he arrived the paperwork was signed after he did his due diligence with looking at the car. Then the check was passed over to me and he loaded the car and drove away. That entire process was probably at most 30 minutes. Very smooth transaction on every level CARVANA! Good job all the way around!

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I don't know how they do it but Carvana makes selling a car super easy and fast. Navigating the sale process online was incredibly fast and the actual handover at a Carvana location was done in 10 minutes. Couldn't be happier.

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From start to finish the experience with Carvana was excellent. Very prompt and attentive Customer Service both through email and text message. I was offered they very very fair price for my truck, and a no hassle selling experience. I intend to sell my next car through Carvana as well!

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I bought a Hyundai from carvana exactly 1 year ago for My 17 yr old daughter. As she’s driving down the highway the engine blew! Turns out Hyundai had a recall on this year make and model. The car has been at Hyundai service for over a month as we argue with them to replace the engine. If they don’t it’s $5000 out of my pocket!! Thanks a lot carvana. 😡

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Everything went great. I am definitely recommended you to everyone I know

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The entire experience from start to finish was very easy and convenient. I will recommend this service to others.

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Carvana offered to buy our vehicle. Then Carvana kept changing the date and time of the purchase less than 12 hours before the scheduled time. There are two names on our title we are selling. one peson lives in Michigan one in Illinois. The Michigan person drove to Illinois for the appointment. Now the appointment is scheduled from Friday to Monday. Carvana is unable to help us in any way. We cannot drop the car off, they cannot pick it up. Basically they don't want the car.

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I was a little worried about selling a car on Carvana, but my neighbor had sold one to them. and praised the service and the offer. I was thrilled with the offer, and the process was easy. I traded the title for a check! Thank you, Carvana, for making the process easy, and efficient. I will definitely use you again.

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I have no idea why anyone would go anywhere else to sell their car. I got an incredibly fair price and it couldn’t have been easier. Shout out to Lindsay! She was at my house on time, explained everything, handed me a check, and then loaded my car and took it away. It took 15 minutes tops. This is the only way I will be selling a car in the future!

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Kurt communicated it in a professional and effective manner. Everything went to plan.

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Carvana is amazing!!! It was so easy to get a quote and to provide the few documents needed for the process. I can safely say they gave me the MOST for my vehicle and I got several quotes even one from the dealership that manufactures my car. Throughout the process, I spoke to a few people at the call center and everyone was very nice and extremely knowledgeable. When surrendering my vehicle the transaction was simple, very quick and I walked a way with a check in hand!! They also set me up to be taken back home via Uber that only took 5 minutes to arrive. I cannot express how pleased I am and I HIGHLY recommend to use them if you're looking to sell your vehicle!

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It was super easy, super fast and fair pricing for the cars i sold them. They were on time and professional.

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I received a great offer from Carvana for selling my car. However, I feel like their claim of "we'll come pick up your car" is false advertising because depending on where you live, the don't come pick it up. I had to drive 200 miles to meet them in a Walmart parking lot, which also meant I had to get someone else to follow me there, so that person could bring me back home. The driver picking up the car was 45 minutes late, so I called the 800# to talk to a real person and was on hold for over an hour. When he tried to contact the Carvana location, they were not answering their phones. Finally a driver texted me and said he would be there in 1 hour. So this was a 2-hour delay from our originally scheduled time. To compensate me for that, they did give me a $50 Walmart gift card. Once the driver was there, the transaction went quickly and smoothly. I had the money in my account by the end of the next business day.

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Caravana is the best place for purchasing a new car or selling your car top down one of the best. We’ve used carvana for many years now and their top stars

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I'm already regretting purchasing a car through Carvana. The website said that shipping was free until I actually bought the car. Then it magically went to $799 for shipping. They've changed the delivery date Three times and now they are lying to me about where the car is. If it's not here by the next delivery date I'm going to cancel this purchase. This whole journey has been in my pocket. The car I'm trading in registration runs out at the end of the month. I had to reregister the car because they want the registration not to expire within thirty days. Then they want the new car to be insured before they'll finalize the purchase. So since I have to add a car to the policy the insurance goes up too. Granted It'll go back down but please believe you will have to pay for having two cars on the policy for however long it takes for the delivery. And now, they want to play delivery games. And the customer service guy had a real lackadaisical attitude about the situation.

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I was very skeptical about the actual process being as simple and easy as it was made to seem. After receiving my offer based on the VIN and condition of my car, I submitted the documents they requested. They approved it and I set up my appointment to take my car to the designated site (to save $75 from them picking my car up). I arrived early, met with my car concierge, signed papers that were well explained to me, and handed over my title. And they handed me my agreed upon check. And I walked out to my waiting ride and had successfully completed the sale of my car. I am still in awe of the integrity and ease with which the entire process progressed. The concierge (April and her trainee) were kind and knowledgeable and ready to answe any questions I had. I will absolutely recommend Carvana to anyone and everyone!

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It doesn't get any easier. No hassle, no wait, and no headaches. Easy to do, safe and efficient.

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effortless and super easy sale

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REPAINTED!!! My 2019 Toyota Camry was repainted! DO NOT BUY FROM CARVANA! I knew there was something off about my vehicle's paint. It came with multiple off color spots in the paint. No big deal - I figured they were due to sap and I could compound them out. Well I tried compounding them out and very quickly went down to the primer. Odd. I tried Toyota touchup paint and it didn't match - 2 batches. Strange... My daughter called it my "grey" car. I was like, no, no - it's "silver." Well I pulled up to an actual silver Camry and the color was definitely different than mine. Went home and started inspecting everything. @#$% small signs of overspray and bleed over on lots of trim! B@stards! They sold me a repainted car. Those "spots" were where the color didn't mix. Unfixable. I am outside of the return window and so pissed. Additionally, the front window is scratched, the alignment was off, the tires were due to be balanced and oil changed and there was major scuffing on the passenger cloth seat that was unreported. Carvana paid for the alignment and balancing. Also, the car was delivered with over 200 miles over the listing. From what I have read, that's a sign other people returned it within the 7 day return window. I even paid to have a Toyota dealer inspect the car and they didn't notice.

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If I could put negative stars I would. I started the process with carvana with purchasing a 2018 Honda Civic with 39,000 miles around August 10th. I took out an auto loan through my bank to purchase this car in full. At first the process was simple. I got approved for a loan, found the car I wanted, and was told by carvana I had three options of paying for the vehicle. 1) mail the check 2) some sort of pdf way or 3) give the check to the delivery guy. So I chose option 3. So after letting them know I have the check, all paper work filed, I think I’m waiting for a delivery date but a week goes by and I’ve heard nothing. So I reach out to them letting them know I’m still waiting on a delivery date and that’s when I’m informed I actually have to mail the check In order for them to deliver the car bc since I am out of the delivery range they have to hire a 3rd party to deliver and have to secure that payment before they deliver the car. So ok I over night the check the next day and they revive it the following day. I once again have to reach out to them to know where I stand during this process of them getting the check and the delivery. A few days go by and no one can give me a straight answer as to where the check is or when I’ll get my car. I also noticed the car isn’t showing up on my app anymore and I asked about that and was told sometimes the system glitches. I called again still trying to figure out where the check is and what’s going on and they tell me that I canceled my order and that they have sold my car to someone else. Keep in mind I already have insurance on this car bc I’m on top of my crap unlike them and why would I cancel my order the day after I mailed the check?? The representative that told me that was saying there’s nothing I can do besides look for another car. I was not accepting that. I get my mom to call the next day and she says the rep told her there’s no way I canceled my order bc I didn’t even sign into my account that day and they canceled the other persons order and gave me the car back. Then I’m told it’s already on the way to the other customer so I have to wait 2-3 weeks for them to retrieve it and deliver it my way. Keep in mind carvana states their cars go though a 150 point inspection before delivery so that car should have been inspected once before on the way to the other customer. So finally the day comes to pick up my car and I decided to meet somewhere bc it’s the only way I could get a set delivery date but just hours before I’m supposed to pick up the car I’m told I have to wait another week bc there’s damage to the windshield. Which i don’t understand how it was missed during two inspections. So then finally on Sept 23, over a month of trying to get this car I finally pick it up. The windshield was not fixed, the guard underneath the car was dragging the pavement just minutes after I went driving down the highway, had to get my dad to zip tie it bc the screws were warped and didn’t even have nuts on them, just placed in there so no wonder it fell. And it’s been almost 10,000 miles since the last oil change. How was all of this missed when it went through not one but TWO inspections?? Then I’m told I have to pay to fix this car and it should be covered under warranty but I shouldn’t have to do anything bc allll of this was supposed to be fixed before i picked up the vehicle and before my warranty was into effect. Carvana is a terrible company. You talk to someone different every time you cal. Not everyone knows how to do their job I was told several different things by several different people on multiple occasions throughout this car buying process. Even still with trying to refund this car! I have a drop off date for October 5th and I am just praying nothing else goes wrong!

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Great Experience Selling My Car! Process was quick and fair offer. Reps came picked up my car, no haggling no issues. Whole pick up process was about 20 minutes. I would recommend to a friend. Thanks again

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I've tried to sell my car twice to them. Failed both times for stupid reasons. They declined the first time because there was a little tiny crack in one of my rear fenders, and they consider that to be a "vehicle has been in an accident" situation. I don't know about you, but when I think "accident"- I think what most normal people would think - like it's been rear-ended, t-boned, or any other kind of larger wreck. Not a little ding in the fender. So they make me go and get an evaluation for the damage, re-apply and set up another appointment again for them to come get the car - which for some reason cost me $75 this time??? It was free before?? So IDK what that was all about - and then they STILL didn't take it the second time because apparently, my dad (who was a co-signer when I bought the car in 2013, and who had already signed off on the back of the title) has to "physically" be present at the Carvana transaction to sign a bunch of "other" paperwork that Carvana makes you fill out. Nobody told me this. There's a small footnote on the confirmation email that says something about signing documents - which most people would probably assume to be the signing over of the title (like most normal places where you'd sell a car) but nope. They've got a bunch of other stuff to sign. Alright, so isn't that what email (or fax?) is for? I had my dad on FaceTime during the meeting because we live in different places, with his ID ready, but the Carvana lady was unwilling to work with us that way. So you're telling me, that in order to sell my car to you, I'm going to have to make my dad travel hours to be at this meeting, even though he already signed off on the title? That's ridiculous Carvana. You claim to be the easiest way to sell a car, and I've had nothing but trouble. I'll take my chances with a dealership now, and I'll make sure everyone I know never uses Carvana either. Thanks for wasting my time, and your employee's time again! Do better.

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Almost smoothest car transaction ever. I am 71, a car guy and have done my share of car trading. Sam (Carvana employee) who came out with the truck to pick my car up was very professional, personable and just made his part in picking the car up great. The problem is with something that is NOT stated on the Carvana paperwork telling you what will be needed when they come to pick up your car. So, in comes a text and email from notarize.com telling me that I need to have a pc with high speed internet, a camera and microphone or a smart phone. No camera on my desktop, have to use the smartphone and have to download an app and have to give it permission the the camera, microphone and files. Do not like that. Did not do it because Carvana didn't say ahead that it was mandatory. Sam told me that unfortunately, I would have to respond to the Internet notary. I download the app, give it permissions, take pictures of my id and the title. Then you go face to face with someone with notarize.com. The person I got would not turn his mike up and spoke almost in a whisper. He did not like his job and was taking it out on me. Finally Sam had to help me get through the notorize.com app. This WOULD have been a deal breaker for me with Carvana and will in the future. The person that picks up the vehicle needs to be the notary and do it person to person when the vehicle is picked up. NOT on the Internet. Carvana, your rep that came out and picked up my car, I would hire in an instant. You have a great person, hang on to him! Greg Haigler 286 McPhail Rd Hattiesburg, MS 39401

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This has been the simplest, no haggle experience in over 50 years of purchasing and selling cars in my life. Answer a few simple questions, give them pertinent information and they make you an offer. The exceeded my expectations and it was a done deal. Very pleased with whole process.

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The process of Carvana buying my car could not have been easier! It only took about two minutes to get an instant offer, which was much better than a car dealership offered me for my vehicle as a trade-in! When it was time for them to buy my car, the whole process of them picking it up took about 10 minutes! The entire process was an excellent experience, and could not have been easier!

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My name is Richard. I sold my new Cadillac CTS to carvana nearly a year ago. I received quite a hassle during my transaction. The first check I received for my car was not a valid check. The second there was also an issue and it took nearly 2 weeks for my bank and carvana reps to actually get me paid for my vehicle. All the while my vehicle had been taken by carvana and left me without payment for over 2 weeks before I was actually paid. I was promised an additional “$500” from my carvana rep to aid in easing the hassle. I agreed and didn’t complain farther. Well it’s nearly a year later and I’ve never received the “$500” I was promised. Guess maybe it’s time I leave damaging reviews on all platforms since this company is unwilling to stand by its promises. Any questions contact me here. -Richard

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The Lady was nice enough at first but...... After she loaded my car on the bed and drove away I Rember I didn't get the plates off my car's front and back Plates I called her Ms. Kayla ASAP! and she had an attitude I told she should know better than not! to give all customers there Plates back now I have to wait for them to mail it back I hope they use my Ca. address, not the Florida address because that address on my Title has not lived in Florida in a while instead of Ms. Kayla giving me attitude she should have said I'm sorry she actually hung the phone on me! Rude!!!!!! Not professional!!!

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Ordered a car on August 5th to be delivered on the 8th. Meet their requirements for completing the purchase, uploading necessary information, updating insurance, etc. They delay delivery by two weeks to the 22nd. Coming closer to the updated delivery date they again push the date back 27th, citing delivery delays on maintenance issues. The car gets moved once again, to September 12th, and at this point I've made a full car payment on a car that might not even exist. As someone who is needing this car as their primary mode of transportation, it's costing me a lot of money to suffer with these delays. The price of rentals and Ubers and is adding up on top of the frustration of having to reschedule appointments and meet obligations. A majority of this can be avoided if they didn't advertise false delivery dates and just committed to dates they could fulfill, on top of saying their cars are fully inspected. After all this time on "making sure the car is delivery ready", I drive it to the dealership for full inspection and there are still SEVERAL issues; very simple ones such as air filters and a brake fluid flush, MOST of which were taken care of. Previous to this purchase, they had a very well priced Optima that ended up not honoring. I'm also still waiting on a referral program check to a car that I bought previously from them (and then used to purchase to refer a friend) in which the buyer (my friend) saves $500 and I'm issued a $100 check. The most frustrating part by far is their customer service. Hours and hours of calling to receive different information each time and increasing compensation amounts after each day, only to be hamstrung by the lowest amount offered after a half day worth of hours on the phone with them.

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Inadequately trained staff, understaffed. Impersonal buying experience and they did NOT deliver as promised. Kept delaying delivery of a paid for automobile and would not turn over the car. Finally had to ask for the money back as I never received the car in a timely fashion. They are happy to take your money up front but then getting it back is much more difficult. Still haven’t received it. This is a buyer beware situation. Also, they won’t allow any surveys to be done if they suspect a bad review on their site. It is completely dishonest and not reflective of the general feeling of their business practices. Do your homework, look at other reputable sites for the true Carvana experience. You would be advised to buy anywhere else. Their stock price collapse should tell you everything.

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Everything went very smooth from start to finish. I filled out the information online, followed the instructions and everything happened just as described on the website. Very pleased with the sale of my vehicle and the whole process.

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The process went smoothly and fast. Received electronic payment within 2-3 days. Awesome service and highly recommend.

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This was our second car we sold to Carvana. The price was fair and process was very smooth.

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From beginning to end, the process was smooth and easy! The steps were clear. Communication was complete and personal. Pick up was convenient and on time. Everything and everyone was very professional. I'll work with them again!

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Currently waiting on my 4th vehicle 🫤 First vehicle delivered on September 6th After waiting 10 days for delivery Test drove it everything was fine Decided to take all three kids out by myself bad mistake ended up on the side of the road because the entire car filled up with smoke Decided to change it out didn't want to deal with it happening again after just driving it two times. Second vehicle again 10 more days Got it on the 16th truly enjoyed it drove it to work twice when I got off work turned it on the entire vehicle is shaking and had a lightning bolt sensor with the check engine light it had no power after waiting several hours finally got towed back to my house. Third vehicle 12 days supposed to be delivered September 28th two days before delivery it's delayed to the middle of October. Meanwhile I am having to get rides to work which is over 30 minutes away Kids from school my son is disabled and is not able to ride the school bus I have had to reschedule multiple times countless doctors appointments His physical therapy his cardiologist And an extremely important dental procedure 6 hours away now it's going to be February before they can see him I won't even get into the stuff I had to cancel for myself and other children. Contacted carvana about the delay they've always been very nice and helpful and I understand that it's not their fault She said the best that they could do to get me a vehicle quicker because I'm in a panic over my job being in jeopardy To start a new vehicle because she does not know why it was delayed. So here we are waiting on my fourth vehicle Which is going to be October 6th 🤞 I started this whole process in August I'm over it now

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The process was super easy and everyone was very nice

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I gave them one star because they are scammers. They said they do 150 inspection but they don't. The proof is something as evident as the sider mirror doesn't work at all. The imperfections listed for the car aren't even 10% of the imperfections it has. It has 10 times more imperfections than what the website says. Waste of time and $12000. Someone needs to sue them. Actually many people need to sue them

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My experience with Carvana was very good. It was timely and for the most part self explanatory. My only suggestion would be some upfront document instructions, such as you will need the following documents to complete your application for sale: both sides of your title, drivers lisc, etc. I would be helpful to know in advance to speed up the process. Otherwise, I was amazed at the ease and speed of the process.

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I am 3 days after selling my car to Carvana, and it looks good. The process was easy, and I got a good price for my car. Cons - I had to upload too many personal documents to the Carvana website to prove my identity (I hope they end up deleting it).

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I purchased a vehicle through Carvana because everyone I spoke to had a wonderful experience, but mine has been an absolute nightmare. The process of purchasing the vehicle (aka the software) was great, but once we took possession of the vehicle things went downhill. Immediately, we noticed cosmetic differences that hadn’t been noted or areas (interior) that had been cleared per their 150 point inspection but were totally missing or broken. Beyond cosmetic differences, we were presented with a key fob that didn’t work and was taped together (visibly falling apart). I called immediately about these concerns and they approved some of them to be repaired. I made an appointment with their recommended shop but also went ahead and scheduled an appointment with a dealership so they could look under the hood and tell me all was okay there as my trust was dwindling. I notified Carvana every step of the way as their partner SilverRock continually dismissed me and referred me to them every time I reached out on my own. I learned that in order to really get any information from SilverRock you need a Carvana representative on the line. While waiting to take the car to the shop, the check engine light comes on (within two weeks of the vehicles purchase). Finally, we drop the car off without a promised timeline just to get it in sooner. Once they run diagnostics and do an evaluation, we learn that many of these areas noted in the 150 pt inspection as “passed” needed repair. Example: One of the issues was an Engine Mount. They were called out specifically and said to pass on Carvana’s inspection but an engine mount was broken. A mechanic actually looked at the engine and inspected this vehicle, checked a box that said engine mounts, and missed a whole engine mount that was broken? I am now concerned that this inspection was either not performed or not performed by an individual with the required knowledge. Another example: The visor on the drivers side was missing and this was not noted until the car was delivered. I’m leaning toward the inspection not even being done now. I have spent 16 hours and counting on the phone in just the last week to handle this matter. This doesn’t include the many calls made in the two weeks prior. I have been without a vehicle for a week now and at least, another week is projected. Carvana is telling me a rental will be on my dime. I have pleaded through tears for a resolution. I have been told time after time that there is nothing they will do outside of having them repair some of the vehicle. Having them repair the vehicle and restore it to the condition they said it was in when they sold it to me is the bare minimum that I expect and they’re not even doing that. I especially shouldn’t have to spend 16+ hours of my time on the phone with them to make sure that it happens. There’s a long list of repairs and maintenance (fluids, spark plugs, etc,) that fall into the “under the engine,” “emissions,” etc. sections of their inspection the vehicle I purchased was said to pass, but I am being told is needed based on diagnostics, milage, age, vehicle history, etc. All of this was known to Carvana prior to the sale of the vehicle based on the last shop who it was taken to less than 1k miles before I purchased the car. A huge factor in our decision to purchase from them was this 150 point inspection. Another was that I am the working mother of two children and going from dealership to dealership to view vehicles is difficult. People had good experiences with Carvana, they claim to do rigorous inspections on the vehicle and claim to have high standards so I bought in and we bought from Carvana. This is my only vehicle. When I paid the down payment, I didn’t factor in that I’d have to potentially spend another 5k in repairs and 1k in rental car fees. I didn’t factor in missed activities we’d paid for, missed work, fees for InstantCart deliveries, etc. Had I known the truth, I never would have purchased this specific vehicle and I never would have put all of my savings into the down payment. I trusted that Carvana would uphold their end of the agreement and conduct a thorough inspection on the vehicle. I trusted they were honest. Even if all of the repairs are made and maintenance completed, I (and my family) have still suffered greatly at the hand of Carvana. I purchased this vehicle based on fraudulent information. The time and efforts I’ve had to pour into this situation being made right is incredible and is still not right. No one should have to do that or go through this. Update: I was assigned to an executive resolution person despite this going on for a month. Despite this, there is still no resolution.

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Carvana could not meet a single commitment. They would not honor my trade and wanted me to pay for the car and then trust they would pay me some time later. The customer service team did nothing to mitigate the issue. I would not recommend this service to anyone.

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Easy and mostly convenient way to sell a vehicle! We had to drive a couple hours south as there is no option for pickup in the middle of the state where we live. Offer was more than reasonable and direct deposit was great!

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Process was quick and easy, would highly recommend and use again.

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Great experince

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Carvana made the sales process wonderfully smooth. The quote we received online is what were paid. Uploading documents was easy. It was quick! I am 100% satisfied and would absolutely consider Carvana for buying or selling in the future.

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Selling to Carvana was a wonderful experience. It could not get any easier or more convenient. The offered price was very reasonable. Setting up the appointment and the pickup was quick and easy. The funds were in my account the next business day.

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Vincent was on time and had everything ready. He was professional. It was quick and easy.

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My 2016 Tesla Model S was delivered with a ton of scratches, dents, and scrapes, which happened either in transport or while stored at their yard in Miami. The delivery guy assured me that it would all be taken care of. Their warranty people, silverrock.com, contacted me with the claim numbers, and even allowed me to take it to a Tesla-approved repair shop for the quote. They quoted >$9300, and silverrock approved it! But, being a person that believes that the best paint is the original paint, and not wanting 1/4 of my car repainted, I had the claim refused and negotiated with them to have a Paintless Dent Repair facility remove the dents instead, followed up with buffing and paint touch up from a local detailing group. One of their adjusters even called me, assuring me that what I was asking was very reasonable, and saving them >$8000 (the total was $674). He told me exactly how to submit the receipts to get repaid, but when I received the check it was short by $200, because I "took it to an "out-of-network facility". So much for being an honest person, and expecting them to be honest, and appreciative of saving them >$8000. I will NEVER buy another car from Carvana!

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Absolutely horrible. I initially purchased a Ford Fusion Titanium, and upon getting it we realized it was full of scratches and was dirty. Thats fine, and the meet up guy (very nice, the best experience this whole time) decided to put in a request to get those fixed. After we arrived home we noticed the trunk had a puddle of water in it filled with trash and mold, and the turbo on the car was smoking, so we decided to return the car for a different one. This was over a month ago now. They have rescheduled my “swap” two times, and wanted me to drive the initial car an hour away from my house to the “meet up” location, even though the tags had been expired over a month. We finally had a delivery date set, and drove the car 100 miles to their “meet up” place, (if you go over 400 miles in a car you are returning you will be charged) just for them to call me and say the delivery date has been moved again. I will now be cancelling the swap along with everything else and tell them to just come and get the car I initially purchased. It is the end of September and this has been going on since July.

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Would leave 0 stars if I could. Purchased a car from them on 9/9/2022. Would not let us drive but the car drove fine around the parking lot. Half hour into the drive noticed something wrong on acceleration. Parked the car when we got home. Brought the car to a dealership 2 days later on Monday morning. Upon inspection car needed 20k worth of work. Drive shaft, transfer case, front driver axle, headlight, all 4 tires failed state inspection, all 4 brakes and rotors failed state inspection. Spent 1.5 weeks back and forth with carvana and silver rock before they agreed to take the car on return. Kept an eye on Caravana website and the SAME VEHICLE IS POSTED FOR SALE 5 DAYS LATER. I wouldn’t wish carvana on my worst enemy at this point. Once they returned the car I attempted to get reimbursed for the inspection fee of $400 from the dealership. Carvana customer service stated, “look on the bright side, that $400 saved you $20k, it’s just like buying a house or getting a home inspection”. Carvana did not reimburse.

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A very easy and accommodating process to sell my car at a fair price.

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The entire process was amazing! From the competitive bid, to scheduling and pickup of my vehicle, it was seamless and efficient. I will never sell a car private party again after utilizing the Carvana streamlined process.

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Every thing from getting a quote to person picking up the truck went flawlessly. I will definitely give Carvana a chance to buy a car from me in the future.

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I’ve had my vehicle since 05/12/2021 and I’ve paid only $300 dollars towards my principle. It is now 09/25/2022. Terrible company to finance. My other finance company is SchoolsFirst FCU I will be refinancing with them.

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They offered the best price through a completely automated and fast website experience. I tried to find private party but all were negotiating on those price and Carvana just handed over the same amount in 2 mins. Once I accepted the offer everything was smooth and fast.

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The experience was very good I only wish we could have negotiated a little better price for the truck. But we needed to be rid of it so we went with it.

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This was the best auto selling experience that I’ve ever had … 👍👍 Well done Carvanna !!

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So I figured I’d give carvana a shot and I’ll never do it again. I bought a suv from them which to start with was over priced by probably at least 7000 but I figured since it’s a nice loaded vehicle with lower miles on it for its age it has to be in pretty good shape especially after their photos only pointed out a few cosmetic issues. Well when the guy finally showed up late I instantly started noticing things before it came off the truck. It was going to need new headlights, the tires looked old and started to crack all over. Once I was able to look inside I was blown away with what I saw. I was like is this a joke. Dog hair everywhere in it. Tape left around rear hatch where I guess they painted something. So many deep scratches in the trim through out the whole vehicle. Buttons worn out. No remote or headphones for entertainment system so there was no way to use it. Tears, holes and stains in the headliner. I said absolutely not. Take it back. Went to the dealer ship down the road and got a 2023 over double the price and half the interest carvana was charging me.

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It was awesome. See less and quick

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We sold a 2011 Ford Fusion Hybrid to Carvana. The experience was fantastic from start to finish. We entered all the car information into their web site and they responded with an excellent offer. Way better than what we were offered as a trade-in from Tesla (our next vehicle). Carvana gives you a good amount of time to accept or decline their offer. I actually called them to make sure they understood that the car had a small dent and cracked taillight, which I had added to the initial car description. The Carvana representative confirmed that they knew about the dent and that their offer was firm. We then accepted their offer, scheduled them to pick up the car, and opted for direct deposit into our bank account. The electronic deposit process was very secure with our bank (Chase) using one-time temporary account info for better security. Carvana communicated with us via e-mail and text messages, including a phone call to confirm the pickup window for the car. The driver also called us to confirm the exact pickup time. The Carvana driver took our car for a 5 min drive to check it out and formally accepted it for Carvana. We signed a few forms, turned over the car title, and the driver loaded up the car on the truck, secured it and left. The Carvana driver was very pleasant and organized. We received our electronic deposit payment the next day. Excellent process from start to finish.

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A seamless easy transaction. Carvana made selling a car a totally new experience with a professional approach and I didn't have to deal with the typical dishonesty of a dealership.

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Excellent customer service. Quick, easy sale. Would definitely use again!

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Overall, our experience selling our 2013 VW Jetta went very smoothly. We were careful to disclose all defects ahead of time, so had no last minute complications at the time the Carvana rep arrived to inspect and collect our car. Payment was made within a day of the sale.

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Everything was very easy. The only problem I had was downloading the photos of my license , odometer reading and title. At my age I am not computer savvy and had to have my son-in-law do it for me. All else was a breeze. Thank you.

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I had to return my car because I learned I could not use it with a mobility scooter. I let them know on day 5 that I wanted my trade-in car back & was returning the new car. They had already shipped out my trade-in from AZ to OK before my 7 days were up!!!! They somehow put 30 miles on it. Plus they still have not given back the title to my trade-in! I would never buy another car from them.

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Transaction of vehicles occurred on 9/24/22. Upon arrival my purchased 2016 Tiguan showed signs of wear and tear that were typical of most used cars, so I was not surprised to find unlisted scratches and nicks. However, upon closer inspection it became clear their "100 point inspection" had either outright ignored or somehow missed necessary fixes that were not reflected whatsoever in their advertisement. This has included most notably: - Missing optional installs that were advertised as present on the listing, including heavy duty VW Monster mats and trunk liner with matching CarGo blocks. - Torn bumper part that is coming off the front of the vehicle. (plastic fixture, not metal) - Broken AC fixtures (air blows but flow and direction is non-adjustable). The assumption that all of these parts be present and be in working order influenced my decision to purchase this vehicle, in good faith, through Carvana's online car-buying service. I recently contacted customer service about the first bullet of missing parts and I was told due to their nature as optional installs they are not covered under warranty. The bumper and fan issue is apparently being handled by SilverRock, but I have no idea whether or when these will be fixed. As of the day of purchase, to my knowledge, the vehicle is free of any major mechanical or cosmetic issues outside of the above. I am enjoying the car itself as it fits many of my needs, and the customer service up until this point has been responsive, albeit heavily scripted at times. I ideally would prefer to keep this car. However, I am ultimately disappointed by this example of Carvana's seemingly deceptive bait-and-switch-style business practices. This does not leave a good impression for me when it comes to the attention paid to other potential issues the car may have that have not been previously spotted by their inspection team. Until Carvana manages to remedy these issues I cannot recommend their car buying service. I'm leaving a two-star only because the buying and delivery process was relatively smooth and painless, and most reps I worked with were very pleasant and patient.

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Selling my car to Carvana was a great experience - super pleasant and painless - they gave me a great offer and when they came to get it they were there for only 20 minutes and had my check as promised - their offer was great and everyone I dealt with was great - I’d work with them again in a heartbeat!

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Guided through process start to finish. I’m an older adult and was not completely comfortable using the internet to do business-especially something like selling a car! Carvana made selling my car so easy. They picked it up at my house and left me holding $$$$$$!

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