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Carvana Review

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Reviews 4,959

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Michael Graw
Michael Graw
May. 03, 20214 min read

Carvana summary

Carvana is an online marketplace with a selection of nearly 30,000 used vehicles that also offers an auto lending program for purchases. Before you shop with Carvana, you can pre-qualify to see exactly how much any vehicle will cost you. There is no minimum credit score with Carvana, making it a good option for buyers with bad credit.

Pros

  • No minimum credit score
  • Pre-qualify for 45 days
  • Shop 30,000 used vehicles online

Cons

  • Funding only available if you buy from Carvana
  • Higher interest rates for excellent credit borrowers
Carvanaat a glance
4.8

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

5.0

Loan Types

Offers most loan types

4.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

5.0

Eligibility (credit score)

Accepts all credit types

5.0

Carvana Carvana View Rates

Suitable For?

Carvana auto loans are a convenient way to fund your purchase if you’re buying a used vehicle through Carvana. This online auto marketplace has a selection of nearly 30,000 vehicles and can deliver your car straight to your door. While you can use a third-party lender to finance a purchase through Carvana, using Carvana’s auto loan program makes the purchasing process seamless.

Another benefit to financing with Carvana is that there is no minimum credit score required. As long as you make at least $4,000 per year, you will likely qualify for a loan.

Features

Carvana offers loans for used vehicles sold through Carvana exclusively. You can pre-qualify for a loan using the online application, which only involves a soft credit check. Your pre-qualified loan offer is good for up to 45 days, during which time you can look for cars on Carvana and see what your down payment and monthly payments will be for each vehicle.

  • Pre-qualify for 45 days with a soft credit check
  • No minimum credit score required
  • Compare down payments as you browse vehicles
  • Borrow as little as $1,000 or as much as $85,000
  • Repayment options from 36 to 72 months
  • No prepayment penalty

Application Process

The application process at Carvana is entirely online. You can pre-qualify in less than 2 minutes simply by filling in your personal information and allowing Carvana to run a soft credit check (this doesn’t impact your credit score). Your pre-qualified offer is valid for 45 days while you shop Carvana’s marketplace. Once you select a vehicle for purchase, Carvana will run a hard credit check and finalize your offer terms.

Loan Types and Terms

Carvana only offers auto loans for used vehicles purchased through the Carvana online marketplace. You cannot get financing from Carvana for a third-party vehicle purchase.

You can borrow as little as $1,000 with Carvana or as much as $85,000. Interest rates range from 3.90% to 27.90% for borrowers with bad or no credit. Your down payment and monthly payments will depend on the vehicle you choose, and you can see what your payments will be as you browse vehicles on Carvana.

  • No minimum credit score
  • Must have an income of $4,000 per year
  • Borrow $1,000 to $85,000
  • Terms from 36-72 months
  • APR from 3.90%-27.90%
  • No prepayment penalty

Repayment Options

Carvana loans carry terms of 36 to 72 months, depending on the amount you want to borrow and your credit history. There is no prepayment penalty, so you’re free to pay off your loan early to reduce interest payments.

How Safe Is It?

Carvana protects your personal information with SSL encryption during the application process. Once you purchase a vehicle, you have up to 7 days to return it and cancel your loan if it’s not what you expected.

Help & Support

Carvana offers support by phone and live chat 7 days a week from 8:00am to 9:00pm ET.

Phone: 1-(800)-333-4554

How Carvana Compares


Carvana
MyAutoLoan
APR
3.90%-27.90%
2.05%-29.40%
Minimum credit score
None
575
Loan amounts
$1,000-$85,000
$5,000-$99,000
Loan term
36-72 months
24-84 months
Suitable for
Buying a used car online
Borrowers with excellent credit

Carvana Carvana View Rates

Summary

Carvana is an online marketplace with nearly 30,000 used cars and auto loans to match. There’s no minimum credit score required, and you can pre-qualify in just 2 minutes to see what your payment terms will be as you shop. You can borrow as little as $1,000 or as much as $85,000, and Carvana doesn’t penalize you for paying off your loan early.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Carvana
Carvana
AverageReviews 4,959
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AverageReviews 4,959
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Excellent
50%
Great
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Average
5%
Poor
7%
Bad
28%
  • author
    Sarah Lewis
    21 hours ago
    Will never go anywhere else again

    I sold my car to Carvana and got a great price. I was able to submit all of my documents online. When I ran into a snag and needed to call the call center, I was prepared for the typical long wait and unhelpful call center experience. I couldn't have been more wrong. My wait was just a few minutes and the employee was so friendly and went out of her way to make sure everything got pushed through. I was able to drop off the next day. It took about 15 minutes and everyone was so nice and friendly. It was great to walk out with a paper check that was ready to go. Would 100% use Carvana again.

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  • author
    Sara aziz
    a day ago
    Bought and Sold with Carvana

    Bought and Sold with Carvana. Decided to sell my car purchased a few years ago from Carvana on thursday, my car was picked up on wednesday. Super quick, easy and honest process with the amount from my sale processed in 1 day. Also Carvana will pay off my loan and I can sit back in relax. Highly recommend if you want a quick and hands off experience!!

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  • author
    Daniel Edward Dernulc
    a day ago
    Picking up the car was great

    Picking up the car was great. The problem is the price changed and it went down.

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  • author
    Naiya T Cassidy
    a day ago
    It was so so easy

    It was so so easy, ya'll. So much more simple and friendly than I thought it would be, and at every touch-point. Best customer service experience I've ever had. The bar is high.

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  • author
    Sandra
    a day ago
    I would sell my car to Carvana again in a heartbeat.

    The sale of my car was easy, professional, and stress-free. I received very fair value for my vehicle. There were no surprises, which was a terrific surprise. I would sell my car to Carvana again in a heartbeat.

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  • author
    Maya
    2 days ago
    The worst customer experience I've ever…

    The worst customer experience I've ever had. Mistake 1: Delayed delivery by three days the day before the weekend started and couldn't tell me when I would receive the car because everything was in the hands of higher-ups who no one could get in contact with. Mistake 2: The registration. My God. The registration struggle alone is why I am begging every possible consumer possible to stay away from this business. I have spoken kindly, cried, begged, and even screamed about my issues with registration. For background purposes, I am a graduate student who was in the middle of finals at a university out of state. My license and driver's insurance still reflect my home state, which is where I wanted the vehicle registered. I used my university address as the delivery address, and apparently as the registration address. Despite Carvana supposedly being the one skilled in registration, they did not flag the driver's insurance I submitted to them being from a different state (which is not allowed for registration in my university's state). They went ahead with the registration process in the wrong state, anyway. I have received a plethora of incorrect guidance over a little less than 20 occasions, because none of their employees are trained properly. In chronological order: 1. Just try to register anyway, maybe the state office will overlook insurance (spoiler: they didn't). 2: Maybe your insurance can issue a temporary policy for this state just so you can register (Also didn't work). 3. We have to do the rebuild process, which supposedly takes over 90 days. After screaming, they got it done in 1 day. Plates were supposedly going to be mailed. 4. The entire time, they're saying they can't issue temp tags because of state rules, so just show cops your purchase agreement. (Irresponsible and probably illegal). 5. Plates are on the way. 6. You need to transfer the car registration yourself, incurring over $1000 of fees, despite contracts now reflecting the correct state fees. We’ll have to issue new contracts. 7. We can’t do anything, contact the lien-holder, this is their fault. 8. Lien-holder says to wait another week while they check. So, I have a $25K car that I cannot drive which has been insured for over two months, and Carvana’s employees are inept to the point of madness. I am deeply angry, frustrated, and I don’t think I’ve ever hated a company more than this one. Stay away if you have any respect for yourself.

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  • author
    JR
    2 days ago
    Amazing service

    Amazing service, All done online, excellent communication. Best of all, they beat all offers I received. Thank you and look forward doing business with Carvana again JR

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  • author
    customer
    2 days ago
    Easy Peasy!!!!

    Easy peasy, Mike showed up on time, autographed a few documents and then handed me my check! All said and done in less than 10 minutes! Oh, and for those wondering, we shopped around at those other online car places to sell my Buick. Carvana gave us the best deal by far.

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  • author
    Josè Olivera
    2 days ago
    Todo fue de manera genial

    Todo fue de manera genial

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  • author
    Happy customer
    2 days ago
    Cant Believe How Easy It Was!

    The title says it all, it was such an easy process. It literally took me less than five minutes to get a quote. The price was fair and I was very happy with it. I was allowed to pick a day and time for pick up Shane,the person picking up the car arrived to the minute of when he said he would, helped to complete all the paperwork stepped us through the few things we needed to do and was gone within 20 minutes the money was in our bank account just as they promised within the day. I can highly recommend Carvana Westminster it was a great experience for us and saved a lot of time and hassle during a busy time we were also selling a home and moving.

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  • author
    Mike Maurer
    2 days ago
    A+++

    Pros from beginning to end. Easiest process ever. No haggling, you get the price quoted.

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  • author
    Rich
    2 days ago
    Excellent service

    Excellent service. I was in & out in 30 minutes & they even arranged & took care of an Uber for me to get back home as well. They gave me the highest value for my car. It was first time dealing with an online car selling service & it exceeded my expectations.

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  • author
    Ariel Smith
    2 days ago
    Great Experience

    My field advocate called me ahead of my appointment time and asked if I was available. He went over the paperwork, inspected the vehicle, took pictures of the vehicle, explained the paperwork, & was on his way. It was a seamless process. Thanks

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  • author
    Chris Mercer
    2 days ago
    The purchase was both quick and…

    The purchase was both quick and painless. I requested a quote early on a Monday afternoon. By mid afternoon I submitted the requested paperwork and a pick-up appointment was set for Wednesday morning. The courier arrived within 5 minutes of the appointment and the entire process was completed in less than 15 minutes. The payment was then posted to my checking account that evening via ACH. All of the instructions I received were clear. The courier was polite and professional. It was a pleasant experience all around.

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  • author
    jeremy gold
    2 days ago
    Do not use this company they tried to…

    Do not use this company they tried to make Me commit fraud and they sell broken cars to you

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  • author
    herman wong
    2 days ago
    Schedule for pickup 11am on a thurs but…

    Schedule for pickup 11am on a thurs but was told around 11:30am stating we are sorry but we wont make it for the appointment tofay but can reschedule for tomorrow. Fast forward Friday 9am rescheduled for pickup of my car . Person name joe was carvana advocate and came around 10am but super knowledgeable and friendly. Sign some paperwork and gave me my check . Was super smooth transaction

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  • author
    Alyssa de Guzman
    3 days ago
    Use Carvana to sell your car, you won’t regret it

    Working with carvana was so easy and straightforward. Everything was super clear and they were quick to get it done. Once we had the offer and updated our necessary documents, within one day we were able to make an appointment and two days later they picked up our car, and we had the money the next day after that. It was seriously so easy and the driver who picked up the car was professional and nice. I would recommend using Carvana to anyone looking to sell their car!

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  • author
    Raquel25
    3 days ago
    SOLD A CAR....WAS SUPER EASY

    SOLD A CAR....WAS SUPER EASY, QUICK, AND SO CONVENIENT! HIGHLY RECOMMEND

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  • author
    KD
    3 days ago
    This was my first experience with carvana.

    This was my first experience with Carvana. My first scheduled appointment was postponed due to lack of workers. This is very understandable on my part so I rescheduled and they showed up early for the appointment . Transferring the car over was very easy the driver was very polite and explained everything, he handed me the paperwork and took the car away.

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  • author
    ChrisSaldanareal
    2 days ago
    Towing Carvana Car

    Excellent estimate process, offer was more than fair. However, once the vehicle was purchased on Thursday the driver said he would return to get the vehicle and placed the keys inside a window lock box. I told him my daily driver car was located in the garage that the sold car was blocking in. He assured me again that he would return to get the vehicle. It is now 3 days later and I am stranded at home from being blocked inside my own garage by the Carvana car. Ughhh. Tomorrow is Sunday and Monday is the 4th of July. So seems like Tuesday I will be blocked in still before I have to be back at work. Hours on hold and still no resolution. I will be forced to tow the Carvana car from my driveway! Please get the car or pay me a storage and inconvenience fee. I am stranded with my Jeep in my garage on 4th of July Weekend! HELP

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  • author
    Sheny
    3 days ago
    Great

    Everything went well The carvana guy was so nice and helpful

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  • author
    JB
    3 days ago
    smooth process

    smooth process, everything went very well and was completed perfectly. Fair price, excellent business.

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  • author
    Margo Barnard
    3 days ago
    Best Car Selling Experience

    This was the best car selling experience I've ever had. They were quick, honest and made the process easy. I'd recommend selling your car to Carvana.

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  • author
    Julie Fisher
    3 days ago
    Carvana just makes it so easy

    Carvana just makes it so easy! Fan for life.

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  • author
    Angela Bradford
    3 days ago
    I don't even have the car yet and…

    I don't even have the car yet and contemplating not keeping the sale. So my dashboard tells me they have everything I need but the next morning I get a text that I didn't meet their deadline for something (didn't tell me) and the car would be released. So I had to leave work to call and my delivery date was released so it pushed it back an entire week. Delivery date was released but not the actual sale, yeah, I had 20 minutes to get on that. Long story short, the rep was having technical issues so she transferred me to someone else and I was disconnected. I had to stop because I had already been on the phone nearly an hour for them to verify funds in my account despite the fact I sent them my signed contract from the bank. As if I can't spend that money between now and the time the car is delivered. So, I'm STILL on the phone with yet another rep waiting forever to get funds verified. Very poor and inefficient system. If this was that important, I should have been emailed, texted, showed on my dashboard, SOMETHING to let me know the car would be released within 24 hours until this is done. Well, at least now I have a week to do more research and likely change my mind..... Still on the phone with a third rep...... nearly 30 minutes waiting again..... and they gave up my delivery date and it's very hard for me to work around my work schedule to get this done

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  • author
    April B.
    3 days ago
    Luis from Frisco location was awesome!

    Luis was awesome and very quick. The whole process was seamless and he actually arrived early which was such a perk on a random Thursday morning. Super nice and friendly. Would recommend this service to everyone!

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  • author
    Les
    3 days ago
    A fan

    I have to say dealing with Carvana has been a pleasure! I have sold two cars over the past month and the transactions went flawlessly. The web site is extremely easy to use and their follow up is spot on. I am a fan and will spread the word!

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  • author
    August
    3 days ago
    Efficient and precise.

    I received the quoted price. The pick up of my vehicle was hassle free. Nefertiti, the pick up person, arrived promptly. She was friendly and efficient. I will recommend Carvana to people.

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  • author
    Brian Winchell
    4 days ago
    As easy as advertised

    As easy as advertised and nearly 30% higher than the highest trade in value from a dealership.

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  • author
    Aleene Burrell
    4 days ago
    My experience with Carvana was…

    My experience with Carvana was fantastic! Carvana made it so easy. They helped me with every step, I’m so thankful for everything. The day he came to pick up my car was like clock work. He showed up, gave me the check and I signed some papers and he took the car. He was very professional and personable. Thank you Carvana. A Burrell

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  • author
    Brian Witty
    4 days ago
    Honestly

    Honestly, I had no idea what to expect but was surprised at the ease and transparency of the process. One of the best car buying/selling experiences I could have imagined.

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  • author
    Silverbay
    4 days ago
    Absolutely horrible experience

    Absolutely horrible experience. Although I was warned about Carvana, I just didn't want to deal with car dealers so figured I'd try it. First, I searched on a certain year range of cars with all wheel drive. The search returned many. I started looking at the included original window stickers on these supposed AWD cars and found many were NOT AWD. I noted similar instances of such bait-and-switch tactics. Next, lots of notices like "you can have this car in as little as 3 days." Nope. Every time I went through the lengthy process I received a delivery date at least 10 days out. First car my wife took off from work for the promised delivery, 10 days out at 8:30am. At 8 we received cheery texts saying there was a problem and the new delivery date was another 10 days out. This happened 3 times. On another occasion we received a call only a few minutes before delivery saying someone left the window open in Philadelphia during a storm and the interior was soaked. We canceled that one. We finally received a car and didn't totally like it so we swapped. They dropped the ball so many times after that we gave up and decided to keep the car. By then the temporary plate had expired, So Carvana had our $7000 deposit for 6 weeks and had pulled the first monthly payment of $320, and we couldn't use the car. On our 10th call arguing over this, after routine 30 minute wait times, the Carvan rep promised we'd be sent weekly checks of $250 for a rental. Haha, 2 weeks later no check, a 30 minute wait to get through, and we're told no checks are coming. So...we have a car we can't use, are out $7000 and a 320 first payment, and it will be maybe another month until we MAYBE get platers and registration... STAY AWAY!

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  • author
    Reed Langdon
    4 days ago
    I have to say it was the best experience I evehad with a dealership it painless and very quick thy did everything that thy said thy would do and I got what I needed out of the sale of my car

    It was a pleasure to do business with carvana thy were awesome best experience I ever had with a dealership on selling a car thy do everything thy said

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  • author
    Catherine
    4 days ago
    Carvana was the easiest no hassle…

    Carvana was the easiest no hassle transaction ever. Incredible service. Highly recommended.

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  • author
    Lucy Larmondra
    4 days ago
    This was a fantastic experience

    This was a fantastic experience! This was super easy, seamless, and wonderful.

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  • author
    flip fatal
    Jun 30, 2022
    Carvana - Buyer beware

    First let me tell you that despite the clever and warm feeling commercials that shows Carvana is a different kind of dealership and that you will be thrilled is total BS. I am sure some people have had wonderful experiences, but my experience has not been. They may be more convenient than the brick and mortar dealerships BUT THEY ARE STILL A USED CAR DEALERSHIP. Their goal, like any business, is to make money. Like most dealerships that means hiding things, lying, cutting corners, and being lazy in order to save money and increase profits. Their "150 point inspection" cannot possibly be true. I bought a 2019 F150 that arrived 93 days after I purchased it and it was clean on the interior but a total wreck on the exterior. Wax was all over the vehicle panels and even on the inside of the engine bay. This was not the wax you use to make the paint shiny, this was cavity wax used to prevent rust. I am guessing the previous owner had this sprayed all over not knowing the body is aluminum but regardless, this should have been cleaned by Carvana. They had 93 days to do this. The truck also arrived with no floor mats, but I can understand that as the previous owner probably ditched the OEM mats in favor of after market. All 4 fenders have arch shaped scratches that were not magically visible in the pictures nor were they mentioned in the description. Obviously, the previous owner had fender flares on the vehicle which caused the scratches. The Carvana driver filed a claim and that has supposedly been approved to be fixed, but I am not holding my breath. Lastly, and the most concerning, is the nice "Charging System Service Now" error that comes on when I start the truck up. Surely this would have come up in the 93 days it took to do the "150 point inspection". I have filed a claim but since the factory warranty is still active, i think Carvana or their partners in crime, Silver Rock, are ignoring this claim as I have heard nothing about it. A faulty wiring harness or a bad battery or a bad alternator is a big deal. How am I to drive my kids in this truck not knowing if it will suddenly shut off? Only 12,267 miles on it...something is not right. The original delivery date had to be rescheduled due to a "speed bump" in the delivery process. Their cute words, not mine. The driver who delivered my truck was nice. He told me Carvana is sending me a check for $100 for detailing to clean the exterior and interior of the truck where the cavity wax is. 7 days later and I have not received that yet and I am willing to bet I never will. Not that matters because it will cost $400-$500 to have this truck professionally detailed. I filed a claim for that but it does not even show up on my "dashboard" on the app! I spoke to two different advocates, as they call them, during the 93 days I waited for the truck and they were nice albeit pointless as they were not able to tell me anything about when the vehicle would be ready. They just read the script they were given...average of 18 days blah, blah, blah. My experience thus far has been pretty negative, but to be fair, I will say some positive things. First, it is nice to not have to spend 4-6 hours in a dealership playing games about the value of my trade-in or the cost to get the new vehicle. Secondly, I did not have to sit in the finance managers office repeatedly saying no to the gimmick extra insurances, like gap insurance, tire hazard coverage, etc. Thirdly, I did not have to deal with a pathetic, desperate sales person who will say anything to make a sale. Instead, I picked out the vehicle I wanted after taking my time to look. The price Carvana listed was the price, no negotiation, and I thought it was fair. Their value on my trade was a little low, but pretty fair. Their interest rate is a bit high so I would recommend getting a quote from some local banks for the dollar amount of the vehicle you like as you may end up saving a few bucks per month. More points from experience; they said they would take the down payment out of my back account after the 7 day trial period ended. Well, they took it out 3 days after the truck was delivered! Boy, they must be desperate to get their money fast. Speaking of the 7 day, 400 mile trial period...I highly recommend that you drive those 400 miles as soon as you can, perhaps in the first day or two so that you can get a good feel for the vehicle and allow for the hidden problems to be exposed. The only really great thing about Carvana is this trial period so do yourself a favor and do 399 miles fast. If I did not have the factory warranty on my truck, I would be driving my old truck right now because I would have returned the used truck from Carvana. Overall, I rate my experience with Carvana a 5 out of 10, whereas I would rate the 6 experiences I have had with traditional dealerships a 4 out of 10. If the problems are not fixed, I will be defaulting on my loan.

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  • author
    Carlos Rodriguez
    Jun 30, 2022
    Carvana was exactly as advertised:

    Carvana was exactly as advertised: Carvana put a smile on my face Carvana gave us the best offer for our 2010 Nissan Pathfinder Carvana was user friendly and safe to use Carvana was very accommodating scheduling the pick-up of our car Carvana had all the necessary documents and our check ready at the pick-up Carvana was the easiest and most stress free way to sell our car. Don't think about it twice contact Carvana to sell your car. You'll have a smile on your face when you do!

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  • author
    Steven
    Jun 30, 2022
    This was an easy to use process

    This was an easy to use process, and I am not a computer person. I had a lot on my plate with my mother's estate, and appreciated how simple it was to navigate their website and sale her car, along with what I considered a fair price (At least $800 more than anyone else offered...… Car Max, Car Guru, and the Nissan Dealership)

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  • author
    Valued Customer
    Jun 30, 2022
    It was quick and easy

    It was quick and easy

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  • author
    Brittany Uhlin
    Jun 30, 2022
    This has been the easiest experience

    This has been the easiest experience. I have seen the commercials for over a year. I finally just "Checked it out" and ended up selling my car!

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  • author
    B Compton
    Jun 30, 2022
    This is the second vehicle that i have…

    This is the second vehicle that i have sold to Carvana. This time the process was even smoother. the quote process is very fast, the requirement for uploading documents was a great experience, the scheduling portion worked great, the actual pickup was right on time. Thanks again for another wonderful experience.

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  • author
    Edward Mendez
    Jun 30, 2022
    Horrible place to buy a car

    Horrible place to buy a car. Huge rip off. They lie about everything. Customer service is a joke.

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  • author
    SRIDHAR VUPPALA
    Jun 30, 2022
    Mixed bag

    I have had 3 different transactions with Carvana over the last few years. My first 2 transactions went very smoothly without any issues. But the last transaction was a huge disappointment. After we ordered the car they changed the delivery date 3 different times without giving meaningful explanation. After we called them to find out why they keep changing the delivery date… they could not give any helpful details. They refused to give a guaranteed delivery date. They couldn’t provide any details on whereabouts of the vehicle. We were very frustrated and canceled the transaction. Based on my previous 2 transactions I would have given 5 stars but the recent interaction left me very disappointed and thus giving 3 stars.

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  • author
    Tony Cundiff
    Jun 30, 2022
    Need a Car? Go Somewhere Else

    This is my 2nd purchase from Carvana, and it’s markedly different than the first. The car was delivered 7 days ago - Carvana has no record of the delivery. Came with issues, they won’t warranty it because it doesn’t show the car was sold. I’ve literally signed contracts 12x. As soon as I signed one, a new one comes through. The icing on the cake - they think that I want to return the car I purchased from the 3 years ago. Over them. Over their employees not know what to do Come get the car you say I don’t have.

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  • author
    June Hornung
    Jun 30, 2022
    I was really nervous especially because…

    I was really nervous especially because I had read about some bankruptcy talks but the process was seamless! They stepped me through everything and I had my check direct deposited the next day.

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  • author
    Elisa Chrem
    Jun 30, 2022
    The buying part was easy but the…

    The buying part was easy but the delivery a nightmare. They change your delivery date at will and the day of my final delivery date they called to say we have no idea what time we are coming! Lost two days pay waiting and rescheduling after paying 750 for delivery. Carvana was not willing to reduce the delivery fee by even a dollar for my lost wages or inconvenience.

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  • author
    Raupau Retana
    Jun 30, 2022
    The process was easy

    The process was easy. Fill in the blank, easy to follow instructions. Assessing the condition of the car was fair. The subsequent offer was fair. The offer never changed even though I waited three weeks to complete the documents. I can say that carvana is fair, easy to work with, and trust worthy.

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  • author
    Laura Pfeiffer
    Jun 30, 2022
    By far the easiest car experience I…

    By far the easiest car experience I have had! I will be recommending this way to sell/buy a vehicle from now on to family and friends.

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  • author
    Beverly Lipman
    Jun 30, 2022
    Very easy process

    Very easy process. Transaction took place very quickly with no surprises or problems.

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  • author
    Philip J. Frye
    Jun 29, 2022
    READ BEFORE selling to Carvana!

    If you plan to sell your car to Carvana, be aware: they offered me $1200 for my car 2 days ago. I just sold it for fair market value @ $14,500 to another reseller. (That's NOT a typo - I was offered less than 1/10th of what my car was worth) Make sure you KNOW your car's real valuation before getting an offer from Carvana... Don't get ripped off.

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  • author
    Ellen Emerson
    Jun 30, 2022
    Sold my car for well over payoff

    Sold my car for well over payoff. Entire process took 10 minutes from price estimate to scheduling an appointment for pick up of car. Next day pick up, day after that money in my bank. Thrilled with entire process!

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  • author
    Chelsea Ratzlaff
    Jun 29, 2022
    Unreliable "150 point Inspection", arriving in bad condition

    I would give Carvana 1 star but I am giving it 2 based on the customer service. I received my car with extremely loud banging in the rear when I first drove it from delivery - this noise would have been impossible to miss if this 150 inspection point had been done. I submitted claim for repair during my return period but it takes over an hour to go to their nearest authorized dealer from my house and time to get an appointment. They did extend my return period for 2 days to cover this, but no reimbursement for the hours of driving back and forth for a paid driver and gas. The repair consisted of completely replacing the shocks at only 55,000 miles. However, this did not fix the problem, and once again had to spend an hours driving to the mechanic and back paying for gas and driver for a second repair. Carvana did extend another 2 days but I still had not been able to drive the car without the loud banging. This time the mechanic found damaged bushings in the suspension, damaged sway bar, and damaged endlinks. Silverrock did cover these repairs but it took a few days. This left me with 2 days to actually drive the car in good condition when their inspection point was supposed to guarantee it arriving in good condition and these issues were verified check points. I spent 8 hours of drive time to the authorized mechanic and back due to leaving the car with the mechanic twice and it being over an hour away for the nearest authorized mechanic, and who did not fix the issue the first time. I was not reimbursed for the time, gas cost, and payment for the driver for these trips to the mechanic. Clearly, their esteemed 150 point inspection is not reliable, and I would not recommend Carvana, and I will never be doing business with them again.

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  • author
    Paul
    Jun 29, 2022
    Couldn't be happier!

    It's great to see a company actually living up to be what they advertise themselves to be. Selling my car could not have been easier, and I feel like I got a fair offer. Would ABSOLUTELY use this service again in the future, and recommend to anyone!

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  • author
    Jeany Hsieh
    Jun 29, 2022
    Great service prompt delivery

    Great service prompt delivery, prompt response

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  • author
    Erik
    Jun 29, 2022
    This was a great experience

    This was a great experience. Carvana bought my car. Their offer was the best offer. I shopped Carmax and Chapman BMW too. Everything about the the experience was super easy, even fun? Great job Carvana!

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  • author
    arin dunn
    Jun 29, 2022
    Great experience

    Great experience. The process was quick and smooth. Customer service was very helpful and made the experience great. Drop off experience was easy as hassle free.

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  • author
    Brittany Burnes
    Jun 29, 2022
    Horrible

    Horrible. I traded my car and went through 2 lemons. Decided I just wanted my.trade in back. 3 months after that I still don't have my title for my car back from them. Found out it was lost. Then found out I'd have it in a few weeks then found out it's lost again. Was told to goget another one. Tried that and can't because currently my cars title is on carvanas name in Arizona. I live in Oklahoma. My tag is due come July 1st. It's now June 28th. They won't send me a paper tag to avoid tickets. I can't get my renewal without my damn title. Recommendation.. just don't.

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  • author
    Brittany
    Jun 29, 2022
    FIVE STARS ALL AROUND

    The entire experience of selling my car to Carvana was easier than expected. The customer service when I called so we could do a verbal payoff with my bank was great, the rep was patient and understanding when we were on hold with my bank for 15+ minutes. Cassandra is the representative that came to pickup my car from my home. She was very punctual and kind. She kept me update via text on when she would arrive and she was very detailed in explaining the process to me. We even had a nice chat about our pets! Great customer service is hard to find these days. That paired with the ease of selling my car and receiving my payment makes Carvana a no-brainer!

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  • author
    Troy Thomas
    Jun 29, 2022
    Impeccably easy and quick transaction

    Impeccably easy and quick transaction. Seemed too good to be true, but it wasn’t!

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  • author
    Shaun
    Jun 29, 2022
    Great service from start to finish.

    Great service from start to finish.

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  • author
    Cymone Gochenour
    Jun 29, 2022
    My carvana nightmare

    2 weeks ago my husband purchased a vehicle from carvana. We were excited because of the “convenience” of having it delivered. My husband finalized his purchase and it was set to arrive that Tuesday at 10:30. Tuesday rolls around and we have heard nothing, no updates on the vehicles location or ETA. My husband was working over night shifts that week so he was losing sleep waiting for a vehicle that never came. Irritated he reached out and spoke with Sherry who was so sweet and helpful and reassured us she would get to the bottom of the issue. Anyway, she reaches back out to my Husband to inform him that she was able to contact the driver and that the car would be arriving Thursday now due to “the driving leaving without the keys”. She was told from the driver that there would be NEW keys issued and that it would be to be programmed to the car prior to delivery. Thursday rolls around, no vehicle, no updates, nothing. I’m furious at this point so I call and get a hold of another lady who lets us know that there has been absolutely NO notes or updates on her end and that she will try to figure out what is going on. Later that day Sherry reaches out to us irritated about the situation and let’s us know she will be filing a personal complaint (if that happened I’m not sure) and that we should expect to hear from the driver or whoever within the hour. About 2 hours pass and we finally hear from the gentleman who I assume is the one dealing with the vehicles delivery, he lets us know that the vehicle will now be delivered the following Wednesday. I’m am beyond annoyed at this point. I tell my husband to ask where the vehicle is. Needless to say the vehicle is only 2 hours away and we inform them we will just come pick it up. Because of the “inconvenience” we are told we should receive a $150 check in the mail to compensate for the gas (still have yet to receive that check). So instead of spending time with our family Friday we made a 2 hr trip to pick up a car that was suppose to be delivered days ago. We arrive at the hub and my husband signs some papers and what have you and we go to take a test drive of it. The “New keys” we were told we would have are in fact not new but the old keys that were “overnighted by the previous owner”, the tire pressure is super low, the car isn’t fully charged and it smells like someone smoked cigarettes and weed in it. After getting the tires pumped and looking over any other things wrong with the car we drive it, it drove smooth and my husband decided he’d take it. Due to more inconvenience with the tires being low we were told instead of the 400 miles we would have 500 miles (which was not noted come upon pick up if the vehicle today, shocker 🙄) in case we decided it was not for us. Everything seemed to turn around except 2 days later the check engine light comes on…. It’s something with the Voltage as the vehicle was a hybrid vehicle and was too expensive and caused concern to my husband. My husband commutes 100 miles a day and we chose this particular vehicle for the purpose of not paying a stupid amount of money on gas. My husband was only able to change the car twice before the light came on and since then we had to put gas in it instead. My husband and I decided we would return the vehicle. Needless to say we will never use Carvana again and I will make sure to make anyone who even flirts with the idea of using them to run the opposite direction. It was a complete nightmare and I’m so glad they came and got the car today even if it leaves our family of 5 with just one vehicle for now. This company is a joke and scam, full of empty promises and lack of communication and organization.

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  • author
    Neal Weinberg
    Jun 29, 2022
    Terrific experience

    Terrific experience! On - line set up was straight forward. Car pick up could not have been smoother. Transaction took less than 15 minutes. No surprises. If only buying a new car at a dealer was this easy. Would recommend this process to anyone! Well done!

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  • author
    Roxanne
    Jun 29, 2022
    Seamless Transaction

    My experience with Carvana has been nothing but awesome! Everything went perfectly smooth without a hitch. They purchased my car and had the loan paid off within nine days. I highly recommend Carvana!

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  • author
    DENNY PENTICOFF
    Jun 29, 2022
    Smooth as Silk

    I used the online feature for the sale of a 2018 Chevrolet Equinox LT with 34,000 miles. I received an offer in a couple of minutes and accepted the price. I uploaded the documentation required. Three days later the vehicle was picked up at my home in a rural area and I was paid by a friendly, professional rep. A five-star experience. My vehicle had three upgrades that enhanced the vehicle's value: Home Link, Weatherguard mats (front, back, and cargo), and a hitch. Total value of about $1,000 when new. Carvana does not have a place online to show them prior to the offer. Nevertheless, the offer was excellent, likely due to the low mileage.

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  • author
    Evan
    Jun 28, 2022
    Great overall

    Website was easy to use and setup a pickup date. The pickup inspection and title transfer was simple and fast. The pickup driver did not take much care when loading the vehicle and bottomed out the front end when loading it onto the flatbed.

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  • author
    Bryan Shepherd
    Jun 28, 2022
    Impressed

    It was truly an easy process from start to finish. It took a total of 15 minutes and the deposit was in my account within 2 days.

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  • author
    Yan Av
    Jun 28, 2022
    The reason for only 3 stars is that…

    The reason for only 3 stars is that when you are submitting request for price you are not getting the correct information which later on will impact your sale price, when I called customer service I was told that my account will be reviewed....nothing happened...the actual transaction was very good.....

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  • author
    Ivory Miller-sims
    Jun 28, 2022
    Great and fast service very…

    Great and fast service very professional staff and knowledgeable. Was only at the dealership in Austin for 30 minutes.

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  • author
    Leon Christian
    Jun 28, 2022
    I purchased three cars from Carvana in…

    I purchased three cars from Carvana in the last four years. My last experience was the worst, I placed a down-payment on a car, however do to the condition of the vehicle I returned that car and was delivered a different car that required less down payment so a representative called me to inform me that they would return the difference to my account electronically. I called Carvana 2weeks later to confirm payment at which time I was informed by another representative that I would be receiving a manual check in 45 days. I waited 60 days but did not receive a manual check at this time I called carvana and a representative told me that they're backed up so the are not sure when I will receive the refund of the down-payment.

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  • author
    Trish McFarlane
    Jun 28, 2022
    My Caravna experience was an A++

    My Caravna experience was an A++. Selling my car took about 10 minutes. My driver, Tyesha (picked my car up from Waterloo, IL) was AMAZING. She is a true Caravna ambassador!! Give that girl a promotion and a raise. Would highly recommend.

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  • author
    Marilyn
    Jun 28, 2022
    Carvana was a very pleasant surprise

    Carvana was a very pleasant surprise. Personnel, website and all aspects of our transaction get an A+. The pickup process for our vehicle was outstanding. Transaction for the pickup went quickly, efficiently and without a hitch

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  • author
    Abby Allen
    Jun 28, 2022
    Super easy from start to finish

    Super easy from start to finish! The price Carvana offered was higher than Carmax and the dealer. And the ladies that came to pick up my car were so kind and friendly. I will definitely sell to Carvana again when the time comes.

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  • author
    Cindy
    Jun 28, 2022
    Great resource for selling your vehicle!

    I was a little skeptical as I didn't know much about Carvana. However, I was pleasantly surprised. They offered me much more than the dealership was willing to give me for my trade. The process is easy to obtain an offer and schedule the meet-up / drop-off. The only downside was having to travel to St. Cloud, MN which is about 250 miles from our home. Although, I will honestly say it was well worth the trip! The consultant was personable and punctual.

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  • author
    John Johnson
    Jun 28, 2022
    John’s Honda

    Everything went just as planned This was a smooth transaction like 123 Easy online question Easy payment into bank account I would tell all my friends about carvona

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  • author
    Jen Pompa
    Jun 28, 2022
    The staff member who picked up the car…

    The staff member who picked up the car was so nice and helpful! He made the whole process very streamlined and answered all my questions. Thank you!

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  • author
    Tulay Baltaci
    Jun 28, 2022
    Very disappointed with the detailing, delivery and communication!!!

    Very disappointed with the detailing, delivery and communication!!! I bought a car last week. Which I had for one day to try. All ok. They told me after signing all papers that the car will be ready on Friday. I called on Friday and Gary said the car was ready for pick up but as I made a bank transfer, I needed to wait until Monday for the account transfer. Ok. No problem. I called on Monday morning Gary and asked if the money is transferred and I can pick up the car. He said: “Car is ready and clean but still waiting for the accounts to clear. He will call me in an hour." No phone call !!! I called again. "no time to check the accounts." Ok.. after another hour I called again. He said he is busy and wants me to contact Patrick .. ok. I called him. No answer. He replied with a message: "Car still at workshop. Waiting for reply from mechanic !!!" I thought the car is ready since Friday?! I thought we are just waiting for the money transfer ?! What’s going on ??? After 2 hours Gary called and said that the accounts are clear and I can come to pick up the car until 6pm. I live 30 min away. I needed a friend to drive me there. They didn't offer pick up or delivery. The car I bought for over 53k stays outside in the rain at the visitor carpark. Not cleaned at all. No detailing! No PDR around the car. My fingerprints from last week are still on the car... The chrome frame which they promised to polish had still marks and was definitely not buffered by a professional. All the white paste still on the car and everywhere. Windows dirty. I guess they used one dirty cloth, if at all.. I really don't know and they just vacuumed half of the car. I was definitely not expecting the car like that. Really disappointed and angry. They just get you to sign the papers and after that, they don't care at all! As I saw the reviews now, I am not the only one, which had bad experience with their communication and car delivery. They just messed it up. Very very disappointed...!

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  • author
    Micah Smith
    Jun 27, 2022
    Easiest vehicle sale experience ever

    Easiest vehicle sale experience I've ever had. Three days from submitting the papers to getting the car picked up and paid for. No negotiations, no detailing, basically no work. Love it. And the offer from carvana was $1000 higher than my local dealership.

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  • author
    Steven Allely
    Jun 27, 2022
    This was a fantastic

    This was a fantastic, simple way to sell my vehicle. The quote, pick up & money transaction was seamless. I will look for my nest car here & refer others to buy & sell through Cavana!!!

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  • author
    Sheila
    Jun 27, 2022
    First time Carvana user.

    I needed to sell my mothers car. She passed away a few months ago and all of this was truly overwhelming for me. I went online (at a friends suggestion) and started the process with Carvana. It took maybe 10 mins online. Everything they said they delivered. Pick up was easy peasy. What a relief!

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  • author
    Christie
    Jun 27, 2022
    Easy

    Very easy transaction.

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  • author
    Kervin
    Jun 27, 2022
    I am definitely sticking with Carvana…

    I am definitely sticking with Carvana the process is a lot easier faster hassle free other companies not naming names want to come get your car go evaluate it they might give you less or more when they take it but by then it’s too late. Sticking with Carvana

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  • author
    CountyIsland
    Jun 27, 2022
    Selling my Vehicle

    Process was straight forward and Carvana gave the best price for my car. Service tech who picked up the car was courteous and knowledgeable on the process. All went well.

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  • author
    Erin Salling
    Jun 26, 2022
    Super easy way to sell our car

    Super easy way to sell our car. We got way more money than what the dealerships will give you. Very professional exchange and the car was picked up on our schedule. I would highly recommend selling your vehicle to Carvana.

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  • author
    KAREN SHUMATE-BOYD
    Jun 26, 2022
    The representative Jsyman was very…

    The representative Jsyman was very professional and kind. She walked me thru everything and explained when I had a question.

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  • author
    Stephen Gruwell
    Jun 26, 2022
    Easy, quick, pleasant!

    Best of three offers! Quick and seamless transaction! Pleasant interactions! What could be better?

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  • author
    Jackson
    Jun 26, 2022
    Smooth vehicle selling experience

    I requested an offer on my 2005 Corvette Coupe, the offer was fair and I accepted it, two days later I met Kei Kei who came to complete the transaction. She was very personable and patient due to this process being to quick and streamline, after signing the dmv paperwork and bill of sale. She also assisted me with going online to complete dmv release of liability. She took time and answered all my questions and handed me a check before she drove away. I recommend Carvana if any needs to sell a vehicle.

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  • author
    Marie Destefano
    Jun 26, 2022
    Turned out PERFECT!!

    I wasn’t happy at first having to drive 147 miles to drop off car. After my son and I did it, meeting the pick up person and getting the check in record time, I really thought it was a great experience. Then we used “Uber” to go back to our state ( drop off NY back to VT) and the driver was so pleasant that it turned out to be perfect! Thank you!

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  • author
    Kerry Jackson
    Jun 26, 2022
    Easiest car selling experience ever

    Easiest car selling experience ever! Got a great price with no hassle. Picked up the car so fast. Signed a few papers and my money was deposited the next day. Would recommend to anyone selling a car.

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  • author
    Gary Hanel
    Jun 26, 2022
    My recent experience with Carvana was…

    My recent experience with Carvana was excellent beginning with the on line quote, the arrangements for an appointment to close the transaction, and the pick-up of the vehicle. I was pleasantly surprised at how simple it was. I will be recommending Carvana to others even though I personally will not be selling my new vehicle for a few years.

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  • author
    Bonnie M
    Jun 26, 2022
    Such an easy transaction

    Such an easy transaction. I got on the website to complete the paperwork, was notified with an offer immediately, I sent in pictures of the title, etc. and scheduled the pick up. The communication was great. They came and picked it up on time. The Carvana agent was efficient, professional and very nice.

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  • author
    Jessica Nicole Garza
    Jun 26, 2022
    The process was so quick and painless.

    I sold one of my vehicles to Carvana, and the process was so quick and painless.

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  • author
    Susan Sowell
    Jun 26, 2022
    Selling my car to Carvana was amazing

    Selling my car to Carvana was amazing. I had bought another car and did not care for the trade-in number the dealer was willing to provide. So, following a friends advice, I contacted Carvana. The ample offer for my car and pickup time and date were provided to me a couple of hours after we completed the online forms. On the day of the pickup, everything was completed in the most professional manner. The Carvana representative was super polite and knowledgeable and the equipment was well marked and maintained. He inspected my car and even found a couple of items I missed. I was so happy After signing a few papers, the young man handed me a check for the previously agreed-upon amount. From the time he arrived until the time my car left on the back of the hauler, it was 30 minutes. and the entire transaction. This was a clean, seamless, hassle-free transaction. I am a Carvana fan.

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  • author
    王蒙州
    Jun 26, 2022
    Very good experience

    Very good experience, everything went smoothly, definitely recommend to my friends.

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  • author
    Jennifer
    Jun 26, 2022
    Very simple

    Very simple, smooth transaction from the minute I submitted my car for review. The pickup staff was so efficient and professional...very impressive!

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  • author
    Scott
    Jun 28, 2022
    A clown car of BS and dishonesty…

    Bought a car for my dad and it’s been ridiculous. The detailing was horrendous, the car was scratched on delivery and there was a fender bender (discovered after noticing clearcoat overspray all over the car) despite a clean Carfax. The place is WORSE than a used car dealer. The body issues were heavily waxed so as to hide the shoddy body work for an accident they claimed never happened. The real joke is the smell. I’ve never had a two dollar lap dance but I imagine this car is what one smells like. Whoever detailed it was ridiculous. Stay away. It’s not worth it.

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  • author
    John D
    Jun 25, 2022
    Excellent experience

    Excellent experience! The entire process was very easy. Submitted info online, received quote for them to buy my car. Uploaded necessary driver info, title photo. Two days later they asked for photos of car exterior and identified areas of scratches, scuffs, damage, etc. Another two days later, I called and found out they were backlogged in processing requests. I had to upload another copy of my title as it did not show all four corners in the pic. The customer service rep kept me on the phone the entire time to make sure they had all the info needed and within a short time everything was complete and my application was approved! I was able to schedule home pickup for a few days later. The driver/advocate (Tre') was running behind but emailed me to make sure I was still available. He showed up on time, explained the process, had me sign a few documents, put the car on the truck and hauled it away! Tre' was friendly and very professional and made sure any questions were answered before he took my car away. The whole experience was smooth and trouble free. Carvana's customer service is truly excellent! They took the time to listen and truly helped me through the entire process. I highly recommend Carvana if you're looking for a reliable company to buy your vehicle! BTW, they offered the highest quote, by far, of any of their competitors.

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  • author
    Sunshine State
    Jun 25, 2022
    Amazing people,great service,quick and…

    Amazing people,great service,quick and efficient

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  • author
    Lief Nicolaisen
    Jun 25, 2022
    Great

    On time, all as promised. Courteous. A great selling experience.

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  • author
    Dan
    Jun 25, 2022
    Best ever!

    Best ever!! We are moving and this company reduced our stress by half. Fare price and easy pickup.

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  • author
    Red C.
    Jun 25, 2022
    Almost Homeless Because I tried to buy from Carvana.

    Carvana sold me a car that went into TOTAL ENGINE FAILURE so I switched to another Honda Accord, 3 weeks later, while waiting on delivery, they tell me they lost that car in the system and when I went to look for it myself, they had sold it to someone else. So I chose another car and they completely changed my terms requiring either double the down payment (which I already gave them all the money I had down, $3,400) or waiting 3 weeks for them to pick up this broke down car in my driveway and give me my money back. I'm missing work because I have no transportation and I could easily wind up homeless from trying to buy from this company. Worst thing is that apparently my case is Not rare! They do this to Everyone! Please Pray that my family and I find a way through this. I love paycheck to paycheck and can't even get to work now.

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