This was a very easy process and the two gentleman that I dealt with were very professional and knowledgeable. I would definitely recommend anyone looking to sell a car to give them a try, you will be glad you did.

Incredible! Smooth, quick transaction! Sold my 13 year old Camaro to Carvana and most difficult part was saying goodbye to the vehicle. They paid me top dollar for a dealer! Left w check in hand. Excellent service

The team was amazing, fast experience, $2,000 more than carmax and a small fraction of the time. 100% promote!

Would have given five stars but first appointment was canceled and changed by Carvana to another date. Otherwise the entire transaction was smooth from start to finish. Will recommend CARVANA whenever I can.

STAY AWAY- Horrible customer service. First, they sent us the wrong truck, sent us a 2 Wheel Dr. truck instead of a four-wheel-drive truck. We tried to trade it for another truck that was more expensive and Carvana was not willing to work with us for our lost time and wages for having to deal with Carvana for nine straight days on the phone at least two hours a day. Also, in town we canceled the order, now they’re saying it’s 10 days to rebuild contracts to get our check back and our deposit back, in the meantime, we are stuck without a vehicle with no way of purchasing. Every effort to talk to Carvana we were either lied to or missed…..please just stay away from these people. They have no idea what they’re doing - other than manipulating you and trying to suck. you in to rip you off! It has now been almost 3 weeks and no resolution, we are still stuck with a Carvana truck in the driveway that I have to keep on my insurance, and pay for until they come pick it up and are stuck without a vehicle because we cannot move forward to purchase another vehicle. They can build a contract in 45 minutes to sell you a car, but when you want a refund it takes 10 business days to build a contract?? What a freaking Joke, and a sad state of affairs for an American company that just wants to screw customers over.

Overall, it was a great experience. The only issue I had was I contacted Carvana 5/22/23 and uploaded all the documentation and then I never heard back from anyone. Then I received an updated offer, which was a lower price, which was disappointing because I had accepted the first offer. So I called and they said I missed the deadline, whch was incorrect.

Carvana made the selling process super-easy and gave me a fair price for my vehicle. I would do it again.

Honestly we were skeptical at first. But the process was smooth and fast. Carvana kept me up to date with everything. We will refer anyone to buy or sell with Carvana.

The truck driver was very nice and helpful

Don't buy a car this way, there is no customer service. It is their way and no other options. Purchasing online is relatively easily, once you commit to the process they give you deadlines to get things completed, i.e. third party financing etc. My real issue is when it comes to the registration, you have no way to ensure what is happening is what you want. My issue is I wanted my plates transferred, it saves money at the tax office, well Carvana screwed and is sending me new plates. I contacted them via chat, the only way to contact them other than email. Part of the chat is from there representative Sophia "I understand. It seems that our field advocate left a notation about the transfer of plates. However, this was not marked properly, I am sorry to let you know that we issued new plates for your registration." I told her Carvana needs to correct their mistake and the response I then received "I understand where you are coming from. I do apologize for the great inconvenience. In this case, once you get your plates, you can go ahead and transfer your plates and pursue the credit directly with the state if applicable for the transfer." Now I have to deal with the DMV, sounds like such fun. I will never buy or sell a car to Carvana again, now I regret doing so in the first place.

Selling was a great experience. Fill out the needed paperwork, they take off your tag, give you a check and off you go. The Carvana representative was very nice and well experienced at his job. Thanks Carvana it was an awesome experience and couldn’t have been any easier.

The whole process was very good. But from a business perspective I would like Carvana to do the following . 1) Before giving quotes ask for pictures of the car. 2) Always test drive the car (which the associate did )

I was looking for a car for my daughter's birthday gift. I ordered the vehicle which was advertised as an automatic. Upon delivery several weeks later, the car was not automatic as advertised and since no one in our family drives a manual car, we refused delivery. Then we were refused an equal exchange for an automatic vehicle because we refused the first one! We ended up paying more for the down payment for a vehicle not of a better standard and also a higher sticker price. Then the vehicle was not delivered when promised. I am still waiting and was promised the second vehicle would be delivered today. Then they just called and told me that this second vehicle will be delivered next week (but that's what I was told last week!) Also, no response from email or chat. When I tried calling wait times were ridiculous and no one would help or give me a supervisor who could. One rep even lied to me and told me the car would be here in 20 minutes (3 weeks ago). DO NOT USE THESE PEOPLE. IT FEELS LIKE A BAIT AND SWITCH! THEN THEY TREAT YOU LIKE THE EVIL ONE AND I WAS TRYING TO BE AMENABLE!

I was pleasantly surprised with how easy the sale process played out. Even though I had some issues with mileage, they helped me work through the process. All in all a very easy Sale.

Absolutely a wonderful and positive experience. Very easy process to sell my car. Would recommend Carvana to all my friends and family!

You folks at Carvana know how to run a used car operation. You get nothing but stars from me for the transaction we had with you. It was totally handled over the Internet and done professionally. Thank you for making a difficult time a little easier to handle. My wife is in hospice and we had to get her car sold. It was a pleasure under the conditions to have it done right.

From start to finish this was such an easy process. I got a fair price for my vehicle without the hassle of haggling with sales reps. They gave me my offer, and the next day showed up with the paperwork and my check. Would definitely recommend if you are looking to sell your vehicle.

Easy transaction online, we were paid quickly and the attendant that checked us in could not have been nicer, or more responsive. Thank you!

Process was surprisingly seamless from start to finish. I got a fair value for my trade in, and was able to schedule pick up at my home the day after completing paperwork. Payment was incredibly prompt as well. All in all - a wonderful experience!

Carvana made the process of selling my car very easy! They gave a better price than two other sources. The drop off process was professional and quick. I hi go my recommend them!

It was a smooth transfer of vehicle, absolutely no hassles. Although I was not asked, I provided perfectly cleaned vehicle. No issues, they immediately transferred money and it was posted in my bank account next day. Great experience of selling car.

What a great experience,driver was respectful did her job well! She was a pleasure to deal with!

Horrible, Horrible Horrible. Don’t believe this reply I have been working with Todd of their Executive Resolution team which is still by far the worst customer service you can get. Worst customer support, rep. Todd and others I had communication with are not truthful and will try to rip you off. Was very unhappy with vehicle received Carvana would not return my trade in vehicle. I purchased a vehicle for $43,990 had multiple issues and wouldn’t pass Delaware inspection. Couldn’t get an exchange without having my bank pay for both vehicles. Very bad, very very bad.

The whole process was effortless. Scheduling and removal of the vehicle was accurate as to the transaction.

Bad business practices, I linked my bank account to do a verification and they charged me $300 I am fighting with my bank to dispute, they also tried to charge $20k for a truck I was exploring with them by ACH when I was only in discussion with them. DO NOT LINK YOUR BANK ACCOUNT. Shady practices.

I cannot express how great I think this company was for me. The ease of going on line and filling out the information was key for me. The constant communication and someone available 24/7 to answer any questions was a big plus too. Everyone I had the pleasure to deal with at Carvana was professional, respectful and so nice. I did not have one problem with selling my car. This company is exceptional! Thank you for this great experience.

Buy from local trusted dealer. Carvana process is long and they want the customer to do all the leg work. Waste of time. Now carvana finally responds with the automated nonsense below.... lol

Easy, Fast and worth it

I was so pleased by the first part of my experience with Carvana. If you’d asked me before pickup and registration, I would have given an enthusiastic 5-star. But this company doesn’t have its act together after the sale has gone through, didn’t take responsibility for any of their mistakes, and didn’t do anything to make it up to me as a customer. Browsing and buying was great. Lower prices than local dealerships and it was so much easier than driving around all day or more. We purchased a car in cash a few hours after we started browsing their site. Wow. Our car was supposed to be delivered less than a week after purchase, and a day or so after purchase, they told us it wouldn’t be here for another two weeks after that. I’m not sure we would have purchased if the website had said “ready for pickup in 3 weeks” and I think Carvana probably knows that. Once they have your money, they have most of the leverage. So we agreed to wait. I asked for some small compensation for the additional time we’d need to rent a car and they refused. During this time, I made sure my wife would be on the title in addition to me, and confirmed what documents I’d need to bring to pick up. They told me in writing I’d just need a copy of her drivers license along with my DL and proof of insurance. No problem. I also let them know we had plates from our last car we could use, which is cheaper than getting new plates. When you buy through Carvana they charge you the max titling and registration fees and promise to refund anything that’s not used after the process is done. When I went to pick the car up with the copy of my wife’s DL and other docs they asked for, they refused to release it to me without my wife present in person. I told them their team had instructed me in writing that I’d only need her DL at pick up, not her in person. They still refused. I called DMV and another local dealership and asked if a second person on title needs to be present or sign anything in person. Both places told me that for a cash sale (as this was) she should not need to be there. Carvana still refused. The only way they’d give me the car I’d already paid cash for was to remove my wife from title. I wasn’t happy about this, but instead of arguing about it, I agreed as long as they’d give me a credit to cover the cost I’d later incur to add her back to title myself. They wouldn’t agree to this. We’re talking about less than $200. They said they’d need approval from corporate and that could take a minimum of 24 hours. Approval from corporate for less than $200 that could really make a customer happy? Come on. They assured me that they had made the call requesting it and that someone with corporate would definitely be in touch with me to discuss this later. Frustrated and hours after I’d arrived for what should have been an easy all cash pick up, I agreed to take the car without my wife on title and with no guarantee of a credit (just a call to discuss it), as long as I had the phone number of someone I could call to speak with later if they didn’t get in touch with me first. It was hard to understand how despite their own customer service team, DMV, and another dealership saying she didn’t need to be there I was leaving with only me on title. Due to all of this, I took a photo of their screen showing they knew I intended to use existing license plates. It was documented in their system. I waited for a call regarding the credit which never came. I called them and spoke to someone who apologized for his team giving me bad information about my wife and title, said he would also be frustrated if that had been his experience, and then refused multiple times to issue the small <$200 credit I was requesting. He said he would notate my account to make sure that anyone I ever spoke with at Carvana would respond the same way. It was a complete dead end. He just kept saying I’m sorry and I understand your frustration and no, I won’t issue a credit. All I could get was an apology, but nothing to make up for the thing requiring the apology in the first place. Finally, the titling process was complete. And shocker: they issued us new plates, which costs more than using our existing plates. So we waited an extra two weeks for the car beyond what they initially promised, paid several hundred dollars in unnecessary titling/registration fees, and didn’t get my wife on title, which will cost another couple hundred plus our time to resolve. We didn’t get any reimbursement for any of this. I don’t expect companies to never make mistakes, but I do expect them to make it right when they do. If they’d done the right thing, I’d have used them to purchase our next car when the time comes. But now, I’ll take the Carvana comps to my local dealership. Even if I pay a little bit more that way, it would be worth not spending the extra time we wasted and frustration we experienced working with Carvana.

This was my first experience with Carvana and everything was so easy from start to finish. I sold my car through Carvana and everything was straightforward when I filled out the initial application for my car. The Carvana employee came and picked up my vehicle, had me sign all the paperwork, and even took the plates off my car. Then I was paid the next day like they promised. Definitely recommend Carvana!

Great, hassle free experience selling my car. Followed instructions as mentioned on the website, and the entire transaction was conducted within 1/2 hr.

From start to finish the process was quick and efficient. I got a fair offer. The consultant arrived on time, and the paperwork took 5 minutes to sign after he looked the car over.

We recently sold a vehicle to Carvana and was very happy with the experience. Things could not have been simpler, or gone smoother. I would definitely recommend them to anyone interested in buying or selling a vehicle.

This was the first time I sold a car but Carvana makes it easier and more rewarding than you think it will be. Their questions to evaluate the worth of your car is simple and their estimate is precise and rewarding.

Excellent service. Everything went very smoothly and quick . I would definitely use them again.

It just was smooth and I was out in no time.Surprised to get things done quickly and get what I was quoted.

Selling my car to Carvana was, by far, the easiest car-selling experience of my life. No hassle, fair price, quick payment ... done.

I was a bit skeptical when given the offer on my car as it was so much higher than a dealer was offering. I sent in all that was required and quickly got a confirmation of their offer. Set up a pick up date and time and within 3 days my car was on the flatbed and I had check in hand. Wonderful experience.

Customer service was thoughtful and kind. They answered any and questions I had about the sale of my car. Pick up was prompt quick and easy.

The process was quick and efficient. Having a hard time though finding the forms I need to cancel my license plates IL and file my paperwork of the sale .

From the time the request to obtain a quote to sell my vehicle was made until the time it was hauled away - Carvana was professional, friendly, fair and accommodating. I had to extend my quote a few days without an issue. When the driver showed up to take the vehicle the review/validation process was professional with vehicle leaving the driveway in 15 minutes. I would and do recommend Carvana to everyone.

Finding a vehicle and setting up financing through Carvana was actually pretty easy, although a little stressful because you only have 1/2 hour to complete before the car is released back into inventory. I had all the documents set and was awaiting delivery a week later. The Sunday before Memorial Day (6 days before delivery), a rep for Carvana called to get more information. That is when he told me that they could not deliver the car to the address I provided. It needs to be the purchaser's home address. This is NOT clear at all in the set up. My house is 15 minutes out of delivery area. I was told my options were to deliver it to my house (which they would not do), drive 8 hours away to pick it up in another state or go to another bank for a loan - all by 9am the next day. Being a holiday weekend, no bank would be open. We had to terminate the agreement. Very disappointing. I understand policies, but they need to make it clear in the application process where they will and will not deliver to - especially when you are paying extra for delivery.

This was the second vehicle I sold to Carvana. They are super easy to work with, great offers and smooth transactions.

Angela was amazing!

The whole process was outstanding. At first I was a little dismayed as I had to drive the car over there, but it ended up not being a big deal. As soon as I got there one of the employees greeted me, and the whole process was done in 5 minutes. My wife and I ogled some of the cars in the vending machine for a bit while waiting for our Uber. The ease of the transaction will absolutely make me use and recommend Carvana again - thanks!

The whole process was easy, smooth and fast. Great customer web experience and in person service.

This was the easiest, non stressful car selling experience ever! Easy and quick quote online and then a less than 15 minute drop off and signing of the vehicle release. Highly recommend Carvana for anyone wanting to see their vehicle.

Electric Vehicle was received July23, 2022. The HV battery went out May 13, 2023. The original dealership ran diagnostics and technician stated that there was an after market battery placed in the vehicle which is not recommended nor supported. I was quoted $14,549 for a new battery replacement which is more than half the price I paid for the vehicle. I contacted Carvana to explain the issue and emailed all supportive documents from the dealership as requested by their rep for review. There is no way I would have purchased this vehicle with an aftermarket battery that had poor battery life. For 2weeks I went back and forth with Carvana because they wanted more diagnostic tests from the dealership. I informed them that the dealership completed all the necessary diagnostics to determine the issue and the resolution. I provided yet another updated document to Carvana which showed the same diagnostics as prior. I then waited another full week with no update or acknowledgment to my emails. Last night, I finally received an email stating they will not provide coverage nor any compensation for the vehicle since 1) they are not able to determine that the after market battery was indeed present in the vehicle at time of purchase. 2) It's beyond the post sale time frame which is 100days. This is completely unacceptable! So Carvana can't determine if an aftermarket battery was in place at the time of purchase but supposedly does a 150-point inspection? How can they not know this viable info if the vehicle was actually inspected? I asked for documents from Carvana that states what battery the vehicle had prior to purchase as well as the battery health. Their rep stated that info would be emailed but of course that was never done because they have no proof! Now I am paying for a vehicle, that I had less than year, I can't drive or even open the doors because there is absolutely no power. Carvana could've easily come to some sort of compromise but NO, they only care about $$$. Complete Scam!! I DO NOT RECOMMEND!!!

Quick and easy. Carvana beat the offer from my local dealer by $ 6K! Would do again!

Absolutely seamless transaction from start to finish. They paid what I thought was a fair price for my car. Process was smooth and transaction perfect. Dropped off the car and two days later had payment. No hassles, no meeting flaky waana-be buyers. Absolutely superb!

Christine the attendant was a very stern and serious person. We got to the point of not feeling welcome. She changed a bit for the best at the end of the transaction but left my wife and I a sense of unfriendly atmosphere. Other than that Leu, who was the first person contacted over the phone was very helpful and I like the way she conducted herself, she was simply awesome!!!

The entire process was EASY and fast. The offer was fair. We took advantage of the pick up service and the guy was so nice. 10 out of 10 would recommend to friends and family- and have already.

I rarely leave reviews but this has been one of the worst experiences I've ever had with a company in general. I got the highest offer to sell my car from Carvana after comparing multiple offers, I decided to go this route. They market themselves as being convenient, but this has been anything but. Sure, they give high offers, but they make it impossible to retrieve. My drop off option was over 2 hours away, so I opted for pick up which cost $100. Figured that $100 was worth my time and hassle. Within 2 weeks, I have been rescheduled THREE times. They have had to extend my offer which dropped by $700 even though the timing was on them. They offered to reimburse my pick up fee, but will not simply waive it. The amount of time and money I have wasted on the phone with them trying to get a pick up scheduled is ridiculous. Their excuse is the same everytime- "they don't have the staff" yet they are sure to tell you about all the ways and third parties they use to follow through with pick ups? Also, if you do not have the staff, why is pick-up an option? Why are there dates and times you offer when you cannot follow through? The first time they rescheduled was 10 minutes AFTER my pick up time. The other times were less than 24hrs. Each time requires the customer to change their schedule, remove plates and belongings from their car, and is a complete inconvenience when it does not happen. When I ask to speak to a supervisor, they tell me it will take over 14 HOURS for them to get back to me. They are leaving their customer service representatives in terrible positions because not even they can get any response from higher ups, or hubs, in a timely manner. I will stray anyone away from carvana immediately. Save your time and money. The few extra thousand is a facade because they essentially force the customer to continue and re-appraise their car due to expired offers because they cannot show up as planned. TERRIBLE. TERRIBLE. TERRIBLE. Wish I could give carvana 0 stars.

The experience from beginning to end is extraordinary. I am very pleased with Carvana for selling my car. I always recommend everyone who wants to sell his/her car, s/he should try Carvana first. Awesome job team.

Very quick and convenient selling process, thank you

Very easy transaction, I've sold three cars to carvana.

I've been waiting more than a week for them to tell me what they think my old car is worth. If you can't get that right I'm certainly not buying anything from you! Followed up with additional email and still no response. AVOID.

It was very easy to complete the sales information on the website, and the pickup was seamless. The price paid by Carvana was very good.

Transparent and awesome service

Buying a car on the internet? Insanity! Right? More like INSANELY EASY. I have to say I was skeptical but they really followed through on everything every step of the way. AND they gave me an incredible offer on my trade in. The gentleman at the Carvana station in Norfolk, MA was more than personable, helpful and friendly. Also during the buying process I had an awesome chat with a customer service representative out in AZ not just about the car buying but about real people stuff. Thanks for that human touch in the process. But man let me tell you about my new ride, absolutely stunning and it’s probably gonna get me arrested for driving like Mario Andretti but hey thems the breaks right! I am never going to a dealership again this was by far the best car buying experience I have ever had! Reasonable price for the vehicle, excellent trade in offer and the whole process was quick and easy.

Easiest car sale ever!! Honored the price given online, which was very competitive. My husband was sceptical but pleasantly surprised! Took 15 minutes at the most!

I was so impressed with Carvana. First time use, absolutely fast, efficient, excellent customer service, got the price I wanted (selling a car only, not buying one). Will definitely use again. So easy.

Carvana was great at communicating with me. The were true to everything they said. It was the easiest process I have ever done!!!!

I would give a five star except the title was mailed to my address and still nobody has scheduled a time to pick it up despite several requests to do so.

This is the 2nd vehicle that I've sold to Carvana. Quick and painless process had my deposit in 2 days. Would do again and will recommend

The car arrived dirty, not serviced, even dirty old air filter….also…most surprising…all of the former owners personal paperwork and information was inside!! He is in the Army, and they left his birthdate, social and military information inside the car!! OMG!! Fortunately we are honest and will shred his information. Imagine if some unscrupulous person got this? Carvana !! So Bad!

The smoothest car transaction I’ve ever experienced: from getting the quote on my phone to the nice driver who arrived on time to pick up the vehicle. Very impressed.

Carvana beat all other offers for my car! The process was simple! The gentleman who came with the paperwork was professional, polite and a pleasure to work with. I highly recommend Carvana when looking to sell a vehicle.

they originally screwed up the amount on the check,and said they would issue a new check and send it out the next day,2 days later and they still have not sent the check out,always making an excuse on the delay.there follow up on fixing their error is terrible.

From start to finish, this was the easiest transaction I’ve experienced. The website was easy to navigate, the process was quick, the drop off at your Westport CT location was flawless and staff friendly. I have already recommended you to other people I know and will continue to do so.

I had some trouble with the paperwork when I arrived. The truck appointment was on the schedule but my name and online paperwork wasn’t listed. It took an hour to straighten out. The buying agent was very apologetic and quickly got me on my way once she had all the information from the Arizona office. I was told it was a computer glitch. All in all except for the wait it was a pleasurable experience and will probably use your service again. 1 major issue is that I had to drive 300 miles to drop off my truck. May want to put a station in northern Wisconsin or Michigan.

Will probably only sell on Carvana. It has always been a smooth and painless experience, with very fair reimbursement.

I was purchasing a car from Carvana and noticed issues with the car. I called to return the vehicle amd set up an appointment. Some one came to my house on 5/10/23 and put a lock box on the vehicle and said someone will come by tomorrow and get it. A week went by no one came or called. i called every week. It is now 5/30/23 and the car is still here and no one has come by.

Easy process and very professional.

Although I absolutely love the car, I am very disgusted with the follow up customer service. 2 days after my purchase, I took the car to my mechanic to have everything checked. The tires are dry rotted. It was sold to me that way. Silver rock denied the claim, and Carvana will do nothing about it. Carvana dropped the ball by selling a defective car. This problem occurred before I bought it, yet Silverock denied the claim. Apparently they do not care if their customers drive unsafe vehicles. Update: I contacted Carvana at the number they provided and still got nowhere. Because of their unwillingness to help, I am now forced to get 4 new tires because Carvana is obviously afraid to stand up to Silverock. In short, they are terrific to work with...until they get your money. While they claim Silverock has the final say-so in what is accepted/denied, the tires on my vehicle should have been inspected before the vehicle was sold. They claim to do a thorough inspection, but I guess tires are not part of that process. As my review shows, they obviously have no problem selling unsafe vehicles. Keep that in mind while buying a car from them.

My first experience with Carvana and it was great! Carvana made me a very good offer for my car, made the transaction very easy, and delivered exactly as they promised.

Selling my vehicle to Carvana was quick and easy. Carvana did exactly what they promised. They communicated with me every step of the way and it was easy to understand the process. Payment was also quick. I would deal with Carvana again if I ever had a need for their service.

Very efficient process and made the process effortless. HIGHLY RECOMMENDED.

First time ever using Carvana and it was the most simplest sale of a car I have ever had. The pick up driver was awesome as well.

They sold us a car with dings in the windshield and now they won't help us to get it fixed. So sleazy and ridiculous.

very easy and quick process, saves lot of time. very professional and predictable

So fast, so easy, and an amazingly good offer!!

Selling my car to Carvana was a breeze! The process was simple, and the entire team was incredibly friendly and helpful. Highly recommended for a hassle-free experience.

I was a bit leery selling a car online, but wow was it easy! The guy that picked it up was super friendly and efficient. Highly recommend!

Very easy selling process. After I submitted all paperwork, I scheduled pick-up appointment. That was quick and easy. Took less than 15 minutes. The pick-up associate, Claude, was very friendly and helpful. And Carvana offered me more than any other vendor!

So easy to fill out info online at home. Good price. Easy pick up. Highly recommend.

It was the easiest most seamless process. The lady that assisted us was well prepared and has great customer service.

The whole process was simple and quick. I don't have to drive all the way to have my car checked without knowing what my offer will be, and I receive my payment right away. I recommend those who have limited time to spend on selling their cars before their move. Plus, the offer was pretty good.

Selling our vehicle to Carvana was literally as easy as 1, 2 & 3. The check for selling the vehicle was in our hands within 10 minutes of Carvana arriving at our home.

Easy process didn't take weeks.

You make me an offer, the arbitrarily resend it to make a second lower offer without ever seeing my car, based on some “background” review you did. And you didn’t share that information with me, and I had no recourse. You claimed I had some exterior damage, when my vehicle was almost perfect! Unfortunately, I was stuck in the process of buying a new car and had to take your lower offer.

So easy and fast! Carvana was always ahead of the timeline they gave for what they would pay and when.

I would rate service a 1 star, but because I've delt with Carvana now over the last four years and received good service in the past, I'll give them 2 stars. This recent experience I am truely dissatisfied. I needed to sell a vehicle, I bought from them "Cash" and compared offers from several dealers and services. Just imputting general details to KBB, Edmunds, Auto Trader, JD power, NADA and some local dealers, Carvana gave me the best value of $20,000. The smallest offer was $17,000. All gave me several days to decide. I owned the vehicle for about 3 years. Put less than 5,000 miles per year on it and kept it in great condition. Serviced and only upgraded the head unit. Oh, and installed Fords remote start system. I decided to go with Carvana because of past experiences, which I would rate were at least 4 stars, because of their services, their sales staff, and their overall customer satisfaction reviews. The offer from them was about to expire so I resubmitted my details, with only one change. The question of upgrades - "Yes" - I said. Feeling the head unit and remote start were upgrades. I got my new offer which was nearly $4,000 dollars less. "What?" ...why.. This new offer was drastically recuded to levels near my other offers I confused. I needed to sell my vehicle for financial reasons. And this new offer seriously cut into my where I need the money to go. I still decided to take the offer because of my personal situation. To make this long story shorter. I called Carvana and inquired to why the offer was so much lower. I was on hold for well over an hour so they could determine why. The answer, I submitted that the vehicle was damaged. I asked how they came to that decision. They said they had pictures of the damage. That because of the damage they'd have to auction it off and they couldn't resell it. This is absolutely false. The only damage to the vehicle was an unnoticable scratch on the gas cap cover. And small paint chips along the driver and passengers side door egdes. I'd include pictures her but am unable to. When they arrived to pick up my vehicle, previously they arrived with their "Carvana" flatbed. This time a young inexperienced member arrived in a car, told me someone would arrive after him, that day or with in 24 hours to pick up my vehicle, and when they arrive the next day, a subcontractor picked up my vehicle. I am very disstaisdied and disappointed with how the company is being run now. How decisions are being made. And hope the company to find a way improve their overall service. People in my position and with the way we buy and sell online these days, we count on companys to be true, fair, honest and transpartent.

Got the best 3rd party price for my car. Came to my house to buy it and take it away. Didn't haggle.. hardly looked at my car. Very easy experience.

Experience was just short of perfect. They offered me way more for my car than any dealership (granted I had a RWD luxury plug in hybrid, weird). The drop off process was done in about 10 minutes. The first time I tried it everything went awesome, but I had to cancel my drop off because something came up. Then I had to renew my quote (went up $500 in a week!!!) which went fine. But when I uploaded pictures, they docked my quote by $1000 for two tiny stone chips in the hood that I had told them about prior to receiving the quote. Took about 30 minutes to resolve over the phone, but everything was worked out. If I could leave 4.5 stars I would. Like I said, almost perfect. Very happy!