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Carvana Review

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Reviews 4,449

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Michael Graw
Michael Graw
May. 03, 20214 min read

Carvana summary

Carvana is an online marketplace with a selection of nearly 30,000 used vehicles that also offers an auto lending program for purchases. Before you shop with Carvana, you can pre-qualify to see exactly how much any vehicle will cost you. There is no minimum credit score with Carvana, making it a good option for buyers with bad credit.

Pros

  • No minimum credit score
  • Pre-qualify for 45 days
  • Shop 30,000 used vehicles online

Cons

  • Funding only available if you buy from Carvana
  • Higher interest rates for excellent credit borrowers
Carvanaat a glance
4.6

Editorial score

Online experience

Good online resources, but no access to rates

4.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

5.0

Loan Types

Offers most loan types

4.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

5.0

Eligibility (credit score)

Accepts all credit types

5.0

Carvana Carvana View Rates

Suitable For?

Carvana auto loans are a convenient way to fund your purchase if you’re buying a used vehicle through Carvana. This online auto marketplace has a selection of nearly 30,000 vehicles and can deliver your car straight to your door. While you can use a third-party lender to finance a purchase through Carvana, using Carvana’s auto loan program makes the purchasing process seamless.

Another benefit to financing with Carvana is that there is no minimum credit score required. As long as you make at least $4,000 per year, you will likely qualify for a loan.

Features

Carvana offers loans for used vehicles sold through Carvana exclusively. You can pre-qualify for a loan using the online application, which only involves a soft credit check. Your pre-qualified loan offer is good for up to 45 days, during which time you can look for cars on Carvana and see what your down payment and monthly payments will be for each vehicle.

  • Pre-qualify for 45 days with a soft credit check
  • No minimum credit score required
  • Compare down payments as you browse vehicles
  • Borrow as little as $1,000 or as much as $85,000
  • Repayment options from 36 to 72 months
  • No prepayment penalty

Application Process

The application process at Carvana is entirely online. You can pre-qualify in less than 2 minutes simply by filling in your personal information and allowing Carvana to run a soft credit check (this doesn’t impact your credit score). Your pre-qualified offer is valid for 45 days while you shop Carvana’s marketplace. Once you select a vehicle for purchase, Carvana will run a hard credit check and finalize your offer terms.

Loan Types and Terms

Carvana only offers auto loans for used vehicles purchased through the Carvana online marketplace. You cannot get financing from Carvana for a third-party vehicle purchase.

You can borrow as little as $1,000 with Carvana or as much as $85,000. Interest rates range from 3.90% to 27.90% for borrowers with bad or no credit. Your down payment and monthly payments will depend on the vehicle you choose, and you can see what your payments will be as you browse vehicles on Carvana.

  • No minimum credit score
  • Must have an income of $4,000 per year
  • Borrow $1,000 to $85,000
  • Terms from 36-72 months
  • APR from 3.90%-27.90%
  • No prepayment penalty

Repayment Options

Carvana loans carry terms of 36 to 72 months, depending on the amount you want to borrow and your credit history. There is no prepayment penalty, so you’re free to pay off your loan early to reduce interest payments.

How Safe Is It?

Carvana protects your personal information with SSL encryption during the application process. Once you purchase a vehicle, you have up to 7 days to return it and cancel your loan if it’s not what you expected.

Help & Support

Carvana offers support by phone and live chat 7 days a week from 8:00am to 9:00pm ET.

Phone: 1-(800)-333-4554

How Carvana Compares


Carvana
MyAutoLoan
APR
3.90%-27.90%
2.05%-29.40%
Minimum credit score
None
575
Loan amounts
$1,000-$85,000
$5,000-$99,000
Loan term
36-72 months
24-84 months
Suitable for
Buying a used car online
Borrowers with excellent credit

Carvana Carvana View Rates

Summary

Carvana is an online marketplace with nearly 30,000 used cars and auto loans to match. There’s no minimum credit score required, and you can pre-qualify in just 2 minutes to see what your payment terms will be as you shop. You can borrow as little as $1,000 or as much as $85,000, and Carvana doesn’t penalize you for paying off your loan early.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about Carvana
Carvana
GreatReviews 4,449
on
Excellent
52%
Great
10%
Average
6%
Poor
7%
Bad
25%
  • author
    Larene Sully
    11 hours ago
    Carvana!

    Carvana has helped!

    ...

  • author
    Eloise Francine Wallace
    16 hours ago
    Where do I begin!!

    Where do I begin!!! I am so furious with Carvana!! Ok, I financed a car from Carvana in February 2021. I actually paid the car off in full in April 2021. I have yet to receive my registration nor title to my vehicle. I am writing this post October 24, 2021. On top of all that sh!@ I can't drive my car because they have issued me five temporary plates. Last one expired September 22, 2021 and cannot issue anymore; Oh but to show how generous they are they have issued me about three checks for a rental car $250 per week, well per every 9 to 10 days. That only last me 2 1/2 days, so, now how do I get to work the rest of the week. I have never been so adamant about never using a company again. I beseech you!! Please don't use Carvana!!

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  • author
    Jeffrey Brigger
    2 days ago
    Carvana has had horrible customer…

    Carvana has had horrible customer service and has delayed our vehicle delivery three times. Each time we receive a message from them the night before. The delivery is pushed a week plus each time. The most frustrating part is we sent cash for the vehicle over a month ago! We have asked for a commitment from them in delivery and they refuse to give one. Buyer beware!

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  • author
    Jeff W
    8 hours ago
    9 weeks after the car arrived. Still no registration or tags.

    9 weeks after the car arrived and financed, still no registration or tags from Carvana. I'm seeing multiple online complaints from others who haven't received their registrations and tags for several months after purchase. Considering voluntarily turning the car back into the finance company to preclude anymore nonsense. There is something not right about Carvana's business practices when multiple people don't receive their registration and tags for weeks and months after purchase.

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  • author
    Adam Shaughnessy
    2 days ago
    by far the worst experience ever (would be best to go to real dealership)

    No accountability, silver rock is horrible which is what your warranty is through. will be cheaper to just fix your brand new car yourself

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  • author
    Erin Mackey
    2 days ago
    Just keeping everyone updated since my…

    EDIT: HA!! They’re in the news as of today for the number of complaints against them!! I smell cLass action suits left and right!!! Lol!!!! Just keeping everyone updated since my last review. If you missed it, the car they sold me has had nothing but problems since I got it. About $3k in repairs in the last 4 months since I’ve had the car. Carvana generic response of “sorry we sold you a bad car but you didn’t buy the warranty so we can’t help you” irked my soul. So I decided to buy a decal from a friend of mine that makes decals that says “DO NOT BUY YOUR CAR FROM CARVANA.” And it’s displayed across my back window. It’s glorious. I’m also playing the long game. I got a job with one of their competitors. So far one week in to this job and I’ve taken countless calls from people who are infuriated with the vehicles and service they received from Carvana. I JUST got off the phone with another person who was sold a car from Carvana that had a problem with the water pump and that Carvana tried to conceal it. I laughed and told him my own experiences- about the shoddy job done on my car as well. Some of my coworkers were previous Carvana employees and told me that Carvana rushes them through inspections, detailing and repairs, making it impossible to do these things correctly or effectively. When my mechanic looked at MY car, they actually asked who the F fixed my car before that becayse there were metal pieces welded on that didn’t even belong on a car at all- like they were trying to rig it so it was passable enough to drive off the lot lol. I’m making it my life’s mission to be a thorn in their side until the end of time. I would LOVE to show you all my gigantic decal on the back of my Nissan Cube window. It’s glorious. Thanks Carvana.

    ...

  • author
    Patricia Clark Sperling
    3 days ago
    I purchased NOT ONE but TWO vehicles!

    I purchased NOT ONE, but TWO vehicles from Carvana in the last two months. One in September, one in October. I'm still waiting on the registration for vehicle delivered in September. I've been on chat with an advocate for over 20 minutes already! No response. I've done EVERYTHING on my end needed for registration. I was sent a FedEx package with documents that Carvana was missing on their end for me to sign and have notarized in order to register the SEPTEMBER-delivered vehicle. The OCTOBER-delivered vehicle was supposed to be delivered on 10/3, and I was trading in a vehicle. I unregistered and uninsured the trade-in vehicle on 10/3, and got an email the deliver was delayed FOR TEN DAYS. My daughter's vehicle could no longer be driven because it wasn't registered! Finally got the vehicle delivered on 10/13. Now, wonder if the same documents will have to be signed to get that registered. I can't get responses! I've only had ONE customer service representative who was helpful! Customer service completely lacks luster!

    ...

  • author
    nick
    3 days ago
    very bad customer service

    tried to sell my truck did not get a price for it called a week later to see what the hell all i got was the runaround and put on hold very bad customer service never did a call back

    ...

  • author
    CJ Hathaway
    3 days ago
    No registration means I can’t drive the car I’ve been paying on for 4 months!

    Purchased 4 months ago, still no registration and my temp tag has expired. I’ve wasted hours now trying to get this resolved. Making payments and paying insurance on a car that I can’t legally drive! Nobody seems to know when my paperwork will arrive. I am now without a vehicle for me and my son. They offered a credit for a rental but this does me no good since my son requires a specially installed car seat. Can’t put that in a rental! AVOID CARVANA!!!!! Their reply to this is the same thing they tell me every time. "oh we're soooo sorry". But yet nothing has been done to resolve the issue. FOUR MONTHS and still no tags. You cannot blame a delay or COVID on this. After spending hours on the phone yesterday in addition to texts and chat, I finally had a rep tell me a mistake had been made although I was never told what the mistake was. They are telling me that I have to go to my local DMV for a new temp tag. However, my DMV won't give me a THIRD tag. I have wasted hours, taken off work, had to bum rides, and pay for babysitters to try and work around CARVANA'S delays.

    ...

  • author
    Alex Platt
    4 days ago
    Not great service. Might be a scam.

    I was about to trade in my Honda Pilot in exchange for a CRV or a RAV 4. I am in the market currently and I had my eye on a few vehicles on Carvana’s website. So I was at a gas station and this car rolls up making all kinds of noise- sounded like an engine knock. So I yelled over to the car next to me that the girl needed to get it checked out. She told me it was new and was from Carvana and already giving her problems. She still had the temp tags on!!! I told her I had my eye on a rav 4 and she said DONT DO IT. She said Carvana refused to help her and blew her off bc she didn’t buy the warranty. She pulled out her phone and showed me the correspondence from them and I couldn’t believe it. I used to work on a used car lot and couldn’t even imagine blowing a customer off like that. So that solidified my decision not to shop through Carvana. Shame because I like the whole car delivery thing. Oh- she told me the noise was a rusted off muffler not an engine knock and she said she’s leaving it that way bc her car still has the Carvana tag frame and she wants people to know what kind of vehicles they sell. I admire that level of petty tbh lol They also seem to low ball on trades bc i took my car to a few other dealerships and it was appraised anywhere from $120-2,000 more than what Carvana was offering which was a pretty big difference to me.

    ...

  • author
    Mark phx
    4 days ago
    Don't trust Carvana

    Bait and switch on finance interest rate. I was offered 3.59% for 24 months to finance $6922. My pay off amount on my trade in changed from $3300 to actual amount of $3400. Carvana changed my interest rate to 7.0% because of the difference. I knew there would be some reason buying a car from Carvana was a bad idea. They are no different than a dealership!

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  • author
    Toy
    4 days ago
    Zero stars really needs to be a…

    Zero stars really needs to be a option.Like many of the reviews say DON'T EVEN BOTHER. The initial process online was simple and easy.The intrest rate was high(with great credit) but the price and car made me go ahead. After 3 weeks and 5 delivery delays ( Oct 15,17,24,20,& 23)I finally canceled the order. There has been NO excuse after the next. Mostly a ton of "I don't know why."Today was the final straw. My husband (a truck driver) and I took off work and were assured the car was coming today. It didn't. I got a message yesterday saying it was set to arrive on time. We never received notice that it wasn't coming today.I call Carvana and they "try" to find out what happened. They never did. The hub said it was coming on the 23rd and I should've been notified. My advocate said there was no notifications notes or anything saying the 23rd. This is the real problem. WAY TO MANY PEOPLE NEED TO BE CONTACTED TO FIND OUT ANYTHING. The advocates while they really do try are useless. It's a big game of tag and nobody ever gets tagged.I asked for a manager never heard from one. I made it very clear how hard it was for a truck driver to be off in the middle of the week. I also made it very clear that I was in a rental as my car was totaled and I was paying out of pocket for the rental.They offered a small credit and vowed it was coming today. We both have loss hundreds of dollars in work pay and rental cars waiting for this car that NEVER came. They still don't know the why. I'd much rather deal with a dealership than this travesty and waste of time and money. We should definitely be compensated for our major financial losses. Reply:It was under J.Payne

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  • author
    Janis Charnay
    Oct 20, 2021
    No answer after being rearended by a Carvana truck

    One of their delivery drivers (with a car on the flatbed truck) rear-ended me, the driver was polite and embarrassed, he gave me his info and company information. My insurance company has tried and cannot get a hold of anyone to handle this claim. They are ghosting hoping we will go away. Shame on you... Carvana.

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  • author
    Jeff Ladner
    Oct 20, 2021
    Caveats to be aware of: Read on

    Well, it turns out Carvana does monitor reviews here, as you can observe. Here are some other issues to keep in mind when dealing with these folks. 1) The Advocates are very nice, placating people 2) Each delivery date revision by Carvana initiates a new requirement to "sign your contracts" (electronically for ease thru Docusign). Well, my particular contract is 32 pages. So, I have signed 96 pages of contracts, most pages of which do not reflect any changes related to delivery dates, interesting. 3) THIS NEXT ONE MAY BE A HUGE ISSUE FOR YOU: My credit scores plummeted on October 17th, 4 days after my original delivery date of 10/13/2021 as follows: Experian - down 72 points Equifax - down 111 points Transunion - down 55 points What may have been the cause?? Well, I believe my new car loan through Carvana has been reported to the credit agencies, while my prior loan on my car being traded in has NOT been paid off through Carvana. So, essentially my outstanding debt has doubled. Credit agencies don't like that, do they? I believe this will all correct itself and I don't have another credit need at this time. Hopefully, you don't should you experience this situation! Now, I have not yet formally accepted my new car and they have not formally accepted my trade in. Another monthly payment has gone to my current lender on the old car. Might this require yet another revision to the contract to adjust the financing figures, that will indeed be interesting to see. All of these issues, in my view, are directly related to delays in the car delivery, so be informed. Carvana has true value when finding your desired vehicle, but, be aware of possible caveats. When they undoubtedly review my comments, I trust they will take them to heart to avoid repeating the situation. Signing off,

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  • author
    Carolyn Hollingsworth
    Oct 20, 2021
    DO NOT BUY!!!!

    I received my offer on my Mercedes AMG it was always disclosed as a lease payoff the email for the buy out show lease buy . Had plenty of equity to get out of lease. Uploaded all documents and received financing thru my own bank 2.125% Carvana wanted 6%... Really ... . I have 780 credit score 250K a year. Car is suppose to come Tues received a email saying I had to go to a different department to purchase then went to that department and they said they do NOT do lease buy out. I now have a loan that has funded hard credit pull and no car. SCAM!!! DO NOT BUY! Hate to say it but dealership at least follows thru

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  • author
    Josh Fowers
    Oct 19, 2021
    Don't buy from here if you value your sanity

    I purchased a SUV from carvana in April of 2021. The web experience was alright, they did have a countdown timer on your application as a sort of "Reservation" they give you an hour to go through all the paperwork or the car if offered to someone else, so you are definitely pushed into it. After purchasing the car we had it sent to one of their vending machines for pickup since delivery was $600. We made the mistake of taking one way plane tickets to pick up the car. The day of our scheduled pickup they called me and said it was delayed, and wouldn't be there for 2 weeks. I spent several hours on phone calls explaining the situation. Finally after speaking to 4 different people on their phone lines they rushed to from the next state over and told us it would be there the the next day. We got the car and drove it home thinking that would be the end of the problems. It wasn't. Here we are in October 2021 still trying to get them to finish registration on our car. We've had 4 going on 5 temporary plates, just waiting to get our actual license plates. I've been told by several police officers that the temporary plates aren't valid and our car could be impounded for driving it unlicensed. I've been on countless calls with carvana trying to get my license plates but no results yet.

    ...

  • author
    Beana Hyslop
    Oct 19, 2021
    Sold car to carvana

    Sold car to carvana. Work 10 hours shifts, so I'm unable to constantly be on my phone. Took PTO from work to make sure I was home to give my car to the guy since they wouldn't come to my job. Never showed up. They rescheduled my appointment without calling. Called customer service and apparently this is normal for the drivers. Customer service isn't allowed to call drivers anymore. I will never work with them after again after this.

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  • author
    Oswaldo castillo
    Oct 19, 2021
    I’m a current customer at carvana

    I’m a current customer at carvana. I purchased a 2010 Acura TSX The vehicle was supposedly inspected and certified that it had gone true a 150 point inspection. What a terrible bunch of lies. I’m really disappointed with carvana. A month after I received the car delivered I noticed that there was a serious oil leak on the engine I reported it to carvana and they did fixed that problem. But now I’m having oil consumption in the engine and carvana is playing the game saying that is no longer their responsibility and they point the finger to stinking Silverrock the extended warranty they call themselves. Silverrock is nothing but a headache any time that you have a problem with the vehicle. They will deny your claim for any stupid reason. My car has a gasket that is part of the engine components and they are denying the coverage for the repair saying that is not part of the contract bushit In all I will never again do business with this two companies that the only thing they do is make sure that you sign the contact and then you are screwup. People please think twice and don’t make the same mistake I made I’m forced to get my lawyer involved in this.

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  • author
    Jeff Ladner
    Oct 18, 2021
    Honestly

    Honestly, I was singing the praises of Carvana to all my Uber/Lyft passengers. Found my car easily, financing was seamless, trade in value above the likes of Carmax, free delivery and pick up of my trade in...all good! Did I mention "delivery"? Well, it has twice been delayed for "transportation issues". First time, 6 days with one day notice. Second time, 2 days with less than 24 hours notice. Their "Real Life Advocates" (customer service personnel) are fine and do try to satisfy you. However, delivery issues turn a happy customer into a very dissatisfied customer and put the Advocates in the middle trying to rebuild "burned bridges: my 2 cents

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  • author
    Joe McAleer
    Oct 18, 2021
    SCAM, pure and simple.

    Still in the middle of this ordeal so consider this an interim review. I suspect that Carvana, at least in relation to “my” car (which I haven’t seen yet, nor expect to see) is playing what is called in finance as “arbitrage”. They offered the car at a price they probably thought was reasonable, and I “Pre-Ordered” it with a Refundable $100 deposit. (On the phone, Carvana uses the term “Reserved”. Same Difference.) That was almost 2 months ago. I suspect they think they can now sell the car for more, so it has been in the “Inspection Process” for three weeks now, and I get occasional emails suggesting I look at other cars. I am in no particular hurry here, so I’ll wait them out. I’m sure they realize the “Pre-Order” with deposit is a valid contract. I would like nothing more than to sue them.

    ...

  • author
    Elizabeth Po
    Oct 15, 2021
    Carvana is HORRIBLE

    Carvana is HORRIBLE. I ordered a car. Twice they cancelled the order for no reason cuz I have great credit. I didn't even get a notification from them. I just found out when I logged into my Carvana account. They had me getting insurance for this car. Had me waste my time. Then cancelled me and don't even bother send me a notice to explain why. I called them, and when I explained the situation they simply gave me some vague stupid nonsense and hang up with me still on the phone. No call, no email.. Nothing. Sabe yourself that stress and don't buy your car from them.

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  • author
    customer
    Oct 15, 2021
    A clown show if I’ve ever seen one

    Talk about a backwoods operation. One hand doesn’t know what the other hand is doing. Employees writing emails with blatantly false information. Emailed a RFI with a deadline of 52 minutes later which canceled the entire deal. Ran my credit for nothing! Their dedicated “real life advocates” don’t actually have any clearance to get anything accomplished. I’m very disappointed in the contrast to what they advertise and what they deliver. A complete sh!t show!

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  • author
    Upstate Country Realty Susan B
    Oct 14, 2021
    Not one good thing to say

    I wanted to buy a car from Carvana and I really hoped it would be a good experience. Anything but. I drove two hours to pick up my MINI, and when I got there, no one was waiting at the pickup spot. Half an hour later, I got a call. The car wouldn't start. It was, in fact, dead. And I was out of luck. So long Carvana - and if you're smart you'll avoid them.

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  • author
    customer
    Oct 12, 2021
    Worst possible experience

    Buckle up, folks. This is quite the ride... My understanding is that if you live in a large city, Carvana is great. I do not live anywhere near any urban areas, and the experience was a nightmare. Due to completely bizarre circumstances, my family found itself without a working car. We did some research and decided the exact car we wanted, but couldn't find one in a dealership anywhere near us. Lucky for us, though, Carvana had them in abundance. We ordered one and put down a sizable down-payment. When you're ordering, Carvana says it will deliver the car in 5-15 days, and this is what we expected going in. However, it took a full two weeks for them to finish sending us the paperwork and to actually accept our down-payment. They let us know at that point that THIS is when the 5-15 day countdown begins. After that, it took another week to tell us that they had secured a third party carrier to deliver the vehicle to us. They told us what day to expect our vehicle on, but also made it clear it might not show on that day, and that we shouldn't contact them asking when it would be here. Rather, they said, the carrier would let us know when the time came. Well, a full week passed after the estimated delivery date, and still no car. At this point it had been nearly a month since we ordered, our family having no vehicle in that time in a town without public transportation as a backup... So we contacted Carvana asking what was up. They were surprised we hadn't received the car, and looking into it found that the carrier had never picked it up. They told us they would have to find a new carrier, and we told them we would give them two weeks to do so, and if we didn't have news by then, we were cancelling. Two weeks passed without news, and we contacted them. They informed us that they still hadn't found a carrier. By now we had found a dealer a few hours away with the vehicle we wanted, and we were ready to go and pick it up, so I told Carvana to cancel the purchase. While they were trying to get me to change my mind they said, "Oh! Look at this! We just found a carrier! Now do you want us to just deliver it?" I said absolutely not. To their credit, the cancellation was fairly simple and straight forward after that. Fast forward two more weeks. I get a phone call from a number I don't know. It's a third party carrier letting me know that my car will be delivered the next day. I ask if he's with Carvana, and he says yes, they hired him to deliver this vehicle... I tell him I'm really sorry, but that's not our vehicle. Our order was cancelled, our down payment refunded, and we don't want it anymore. He was, understandably, very frustrated. He said that Carvana is a mess, and it seemed this wasn't the first time this has happened to him. An hour after this conversation I get a call from Carvana. They say that "my" car is being delivered by mistake, and want to know if I'll just go ahead and buy it now since it's already almost to my house. Um... No. I will not, I inform them. So they ask me, SERIOUSLY, if I would just store the vehicle at my house until they can get someone else to come and pick it up... "So... You're asking me to store for you, a huge corporation, a vehicle that does not belong to me, that has nothing to do with me, as a favor?" I ask. "Yes," the woman responds, "That is exactly what I'm asking." ...I told them no.

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  • author
    Bruce
    Oct 11, 2021
    Buyers beware

    The purchasing process was great. Less than 24 hours before my car was scheduled to be delivered I received a text message stating that my delivery would be delayed two weeks. When I called them nobody could explain the reason for the delay. I have little confidence in them and would caution others to avoid Carvana. I hate dealing with car dealers but Carvana is not the solution.

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  • author
    Doc_Hensley
    Oct 13, 2021
    Do not use Carvana

    Trading for a new vehicle and getting it delivered, fantastic. Trying to make the actual purchase, register the vehicle, and get the title....Total nightmare. Their customer service is awful I traded my vehicle and had the new one delivered. I didn't like the vehicle after a day and canceled the order requesting a new vehicle. They called to tell me the new vehicle would be delayed over a week due to the Hurricane. At that time, I elected to stay with my original vehicle as I had more time to get used to it and found that I actually did enjoy the vehicle. It was at this point that I requested to pay off the vehicle and have the title sent directly to me. They stated that they could not do that at this time as the sale would need to be rebuilt and that I should reach back out to them in a couple of weeks for a update. I reached out to them again 9 days prior to my temp tags expiring. They could not provide me a update and said they would need to send new tags. I again requested to purchase the vehicle and was sent to their finance partner, Bridgecrest. Bridgecrest stated that they didn't have anything on me and returned me to Carvana who could not provide me with any information or updates. I reached out again to Carvana 3 days after my tags expired as I still had not received new tags or been able to put the plates (transferring) on the vehicle. I again requested to payoff the vehicle and again I was sent over to Bridgecrest. Bridgecrest flatly stated that they had zero information on me and could not help me. I reached out to Carvana again because the tags were expired. They could not register the vehicle for temporary tags in my state so their solution was to email me a PDF of an Arizona temp tag. (I was recently pulled over regarding this though the officer was very understanding and let me go. I went to the DMV and not even they could definitively say whether or not I could operate the vehicle like this.) I have had enough of the entire situation and resigned myself to purchasing a new vehicle through an actually dealership and let them duke it out with each other over the title. After spending a considerable amount of time and picking out a new vehicle, I still could not find a resolution as Carvana refused to give the payoff to the dealer as well. They escalated me to a gentleman by the name of Juan somewhere in the post sales department or whatever they called it. He could not give me a solid answer as to why they would not give the payoff for the vehicle or why the resale build was going to take as long as it was. My final resolution at this point, 30-40 days after purchase was for Carvana to take the vehicle back and give me the $15,200 from my trade-in. A week later I was told that this request was denied and that my resolution was to basically sit and wait for Carvana to figure it out and get it sorted. Their other customer service tactic was to blame me for my initial indecision and then blame their current volume without giving me any sort of definitive timeline other than the 2-3 months I have been consistently quoted throughout the entire process. I made one last attempt to seek a resolution and basically told them that I would be going legal if necessary and their response was to send me the address to their legal team. This is of course is not what I want but their blatant disregard for their customer experience is clear. After researching the BBB and various other complaints, I easily make the statement that I am one of many that is going through this currently. *Update 10/13- Carvana, Your response is to have me call the same individuals that I have been dealing with who do not provide resolutions. Part of the issue with all of this is that I am the one constantly having to make contact with your "team of dedicated advocates" for updates and to find a resolution. Aaron Hensley is the name on the account. The amount of time I have wasted is ridiculous. Yesterday, I resigned to purchase a new vehicle (which took a full day off of work for) and permanently park the car that I received from Carvana. You can not title the car in a timely fashion or properly register the vehicle. You refuse to take the vehicle back and give me the money from my trade-in even though you have done this for others.

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  • author
    Frank D.
    Oct 10, 2021
    looking for a rogue SL trim in there ad…

    looking for a rogue SL trim in there ad some rogue are listed as SL but when you look at the pictures it is a S or SV trim seems to me the people that list the cars don't know what they are doing have to look at the pictures to make sure it is a SL trim

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  • author
    Kaylee
    Oct 10, 2021
    Everything is great until it’s not….

    In May 2021 bought a 2018 Subaru Forester, and sold them my 2013 Kia Soul. The initial purchase went fine, albeit the interest rate they gave me was really high. I didn’t anticipate how long the registration process was going to take, as with my previous cars the registration was done by myself the day I bought the car. We ended moving before I got the car registered and I called them to update everything with the new address and they assured me everything would be taken care of. July rolls around and I get a call from the DMV in the old county that my title was there and needed to be signed for so I could get my plates. I talked to them and explained the situation, in which they advised me to have Carvana send a mailing label so they could mail the title to my new DMV. I called Carvana and explained that I no longer lived in that county and needed the title to be sent to the new one and got the “everything will be taken care of”…again. Waited and waited and no movement on the title. Called Carvana again and spoke to a manager who sent the mailing label, but instead of having it sent to the new DMV, the title was sent back to Carvana. Then my registration was marked complete in my post sale dashboard. I called them again and explained that I never got my plates and they told me to go to the DMV and request duplicate plates and they would refund me the cost. Except in Alabama you don’t get plates sent to you, they give them to you when you sign your title. So there were no plates for me to get duplicates of. Fast Forward to now (October) and I got another call from the old DMV saying my title was there to be signed for. I drove the 2 hours down there to see if maybe I could take the title personally to my new DMV, only to see that it still had my old address on it. And they couldn’t even process it because I don’t live in that county anymore. So it has now been 6 months without plates or registration, and I called them again and they told me they are completely redoing the paperwork to change the address and the lien holder as I have now refinanced it to get a proper interest rate. They said I should have my plates by the end of the month. But I’ll believe it when I see it. 2 stars and dropping….

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  • author
    jennifer
    Oct 09, 2021
    6 inch rat bed and feces under the hood…

    6 inch rat bed and feces under the hood of my car was found the day after i got the car and quote un quote the mechanic said no how no way did this car go threw the inspection process with this garbage motor and so on. working on a resolution at this moment

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  • author
    Jessica Bell
    Oct 08, 2021
    I purchased my vehicle from here and it…

    I purchased my vehicle from here and it tap out down 3 months later.

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  • author
    Brandon Calloway
    Oct 08, 2021
    Once again carvana is the WORST DEALER…

    Once again carvana is the WORST DEALER OUT THERE, they completely put the wrong name on my vehicle registration and now saying they can’t do anything about it?! All I need Is a letter stating they made the mistake and I have been trying for MONTHS! They also delivered the car damaged ! And the mechanic was booked for the whole 90 day window they gave me to fix it and now they are taking forever to give me an extension! Please believe me when I say Carvana only cares about money and nothing else! Their employees are never on one accord and never know what to do.Caravan you should be ashamed of yourselves for the lack of compassion for your customers, how does one put a completely wrong name on the title ? Seems pretty ILLEGAL to me.

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  • author
    Susan Jackson Newborn
    Oct 12, 2021
    I purchased a 2014 Infiniti QX60 in…

    UPDATE: The warranty company cannot do anything for me (which I am sure their records indicate.) I asked Carvana customer service for a call back so I could speak with a manager and was told someone would get back to me within 24 hours...needless to say, no call came. It is clear that they have no intention of doing right by me. If they did, I would have received a call back and a better response to this review. I vote with my feet...and will spread the bad news about this company every chance I get. I purchased a 2014 Infiniti QX60 in July 2021. while the purchase went smoothly, a couple of days later there was a heavy rain and the inside of the car flooded because the sun roof drains were clogged. I contacted Carvana to share my disappointment given that the sunroof drain problem is a known issue with this car. In October, with in the time frame of my warranty to be in effect, but outside of the milage limit, my mechanic tells me that I need a $9,000 transmission. Carvana Customer service said that there is nothing they can do to assist me. They say that all of their cars go through the 150 point inspection. HOW CAN THAT POSSIBLY BE? They got taken when they purchased the car from whoever sold it to them and they are not interested in doing the right thing by this former customer. We are a family of four with budding teenagers who will need their own transportation in the very near future. Not only will I never buy a car from them again, I will make sure everyone I know knows that Carmax is a much better option for their used car purchase. So very disappointing.

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  • author
    Anne S
    Oct 07, 2021
    TERRIBLE SERVICE! DO NOT USE!!!

    TERRIBLE SERVICE. They give you the runaround and then cancel the delivery after numerous delays and will not communicate with you unless through mail.

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  • author
    GOAT IS A SCAM
    Oct 07, 2021
    McDonald’s of cars

    Nit a bad company - all their employees are basic McDonald’s workers with no coaching. I lost two cars due to miss information Budd to french fry girls

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  • author
    Bambi
    Oct 07, 2021
    Carvana does not allow you to pick up…

    Carvana does not allow you to pick up the car if they mess up your delivery information. I believe they don't have the car so they put a wrong address and phone number for the customer in the system to buy time on the delivery date. BEWARE BUYERS.. CROOKS

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  • author
    Kayla
    Oct 06, 2021
    Okay if you're fine with waiting. and waiting. and waiting.

    I recently decided to buy a Mini Cooper from Carvana after wanting one for years. I found the perfect model in the color I wanted and purchased it. The delivery was estimated for just over a week out--not bad. However, the problems started as soon as I started trying to get insurance coverage for it. At every turn there was some issue with trying to work out the forms--I had to play phone tag with Carvana and insurance for over eight hours one day and another few hours the next just to get it all worked out. Finally got that all worked out and settled in to wait for the car. And wait I did, because the day before I was supposed to get it, I got a text saying there had been a transportation delay--no further info was provided even when I asked what happened. The delay was another week, which I figured, fine, not a big deal. Fast forward a week--I'm getting multiple texts/emails that the delivery is on track and won't be delayed. Not the case--literally an hour after getting a text that the delivery was going to arrive the next day, I got another delay notification. This time for another THREE weeks. I canceled my order immediately upon the second delay. I'd rather take my chances at a dealership where at least they're competent enough to deal with insurance and get you on the road without a month and a half delay. As a side note, once I released the car back to Carvana, I checked the website again to see if it was still available--it had completely disappeared. At this point, I suspect that maybe the car never existed at all, but who's to say.

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  • author
    Kristian Agnew
    Oct 06, 2021
    This has been nothing but a stressful…

    This has been nothing but a stressful process from beginning (still haven’t reached the end). The day before my original vehicle was supposed to arrive, I get a text saying there was an issue and they had to reschedule my delivery date (no explanation as to what was going on). Then the day of the delivery they start texting and say they cannot deliver your car until you send a selfie with your drivers license and proof of insurance (even though they already received this information during the application process). My car finally arrived and it’s nothing like the website description. There seems to have been a rushed paint job and the inside is disgusting. Customer service offers to have me send it in to their partners to get repainted and give me $100 to go get it detailed. I slept on it and decided that was too much to have to do for a car purchase and would rather just swap it out for a different vehicle since they advertise this 7 day satisfaction policy. HUGE MISTAKE!!! I was on the phone for over an hour with a rep Sunday who submitted the application for the swap and scheduled a delivery date. Later that evening I get a call from another rep demanding I provide proof of insurance for the replacement vehicle or says they’re not sending it. I’m confused because they literally just dropped a vehicle off to me YESTERDAY and clearly know I have insurance. Progressive will not just keep Providing random proofs of insurance for vehicles I don’t have possession of!!! I ask the rep to conference in progressive so she can explain to them what is going on, she refused said she would reach out to her manager and hangs up. The next morning I start getting bombarded with emails calls n texts demanding I provide insurance for the replacement vehicle before they will schedule delivery. I am in communication with them via text and a rep says that was a mistake everything Is good to go and I’m all set for original delivery date. That was a lie because the next day, the calls texts and emails start again. This time giving me THREE hours to provide the insurance or they are canceling. I’m once again in communication via text with a rep, I explained I am at work and cannot just sit on the phone with them or progressive getting documents once again that they already verified multiple times. I am told someone will reach out to me when I get off work. An hour later, I get an email that my order is canceled again!!!!! At this point I am beyond upset. I get off work and speak with progressive, have to sit on the phone for over an hour explaining to the rep what I need (because this is not something they normally do), I upload the proof of insurance and then call in and also text to confirm they have my information and the vehicle is still being delivered. I sit on hold for over THIRTY minutes waiting for someone to come to the phone, only to have the rep place her phone on mute and never respond to anything I say. The rep via text LIES and said the vehicle is being delivered. When I log in online it is asking me to ONCE AGAIN complete an application for this vehicle. At this point, they have my original car that I traded in, I’m Stuck with a car that is nothing like the pictures online and I cannot get any real help!!!! Everyone gives a different answer. Today is now WEDNESDAY and they dropped this car off SATURDAY. Save yourself the headache and just go to the dealer. This is the most stressful buying process I have ever encountered.

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  • author
    nothing fancy
    Oct 05, 2021
    Carvana gave me a price to buy my truck…

    Carvana gave me a price to buy my truck on 9/20 earliest appointment they had at that time to pick up was 10/5 made the appointment received email and text from them on 10/4 to confirm they would be there to pick the truck up and bring check on 10/5 at 11:00 At 8:15 on 10/5 received a text from carvana thanking me for rescheduling my appointment to 10/8 I never rescheduled after calling they informed me that they would be unable to make the appointment because they were understaffed this is become a major inconvenience as I have moved and had to fly back from Colorado for this appointment and had light booked back to Colorado and insured the people that have bought my house the truck would be gone on the 5th just be aware they have no problem not keeping appointments

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  • author
    Customer
    Oct 04, 2021
    Tried to sell my car to Carvana

    Tried to sell my car to Carvana. After over two weeks of trying to send them photos and documents which they required, I finally gave up. They continually claimed that they did not receive the pictures and documents that I sent. Not worth it, for the few extra dollars you may get from them. Spoke to many costumer service reps. Got different answers from each one, from your offer has expired to, we did not receive anything from you. A nightmare to deal with.

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  • author
    Donald Sturiale
    Oct 08, 2021
    The concept is great until there is a hiccup

    The concept is great until there is a hiccup then no one is around to help you. I purchase my car from them and traded in my Audi. The initial purchase went flawlessly, I received my RC-F and they picked up my Audi. This all worked great. The problem began when I tried to use their 7 days return policy. I called them on Saturday that I really didnt like the car and I wanted to get a BMW 6 Series thye had instead but I was having problems with the website. The rep lead me through everything and realized the problem was on their end. So she said I will lock in your new car for 3 days, we will pick up your car on Monday and delivery the BMW on Tuesday. Great this was to good to be true. Monday comes they pick up my car so I call them back to finish the paperwork on the BMW because it couldnt get done until they scanned in the Lexus. Now they tell me the car cant be delivered until next week. So now I am carless so I tell them well nevermind just bring my trade back. Oh well we cant do that until Friday since it was sent to one of our hubs. So I asked them to provide a rent a car since I would not have turned in the Lexus if I knew I couldnt get the BMW. All I get are crickets on the line then Im sorry can I be of any more help to you. I really thought this would workout great but I will say, with a dealership at least you have someone to go back to if there is a problem. ** Update ** They stilol cant find my car three days later. They have no way of contacting the hub to find my car except sending an email to them and waiting. You also cant speak to a supervisor, you have to send a request and wait 48 hours for them to call you back. Unbelievable! ** Update 2 ** It has been a week now with no car, no reply from a supervisor and still paying for a rental. Something needs to be done about these companies when consumers have no recourse except to leave bad reviews.

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  • author
    J Koontz
    Oct 05, 2021
    I rarely take the time to write a…

    I rarely take the time to write a review but in the case of Carvana I will make an exception. Recently sold them a vehicle using their online tools. I filled out the requested information on the sale vehicle accurately and was quoted a price. I was purchasing a new vehicle from a dealership nearby so drove my vehicle to the lot in Portland Oregon for the final appraisal. We arrived for our appointment and someone was there who reviewed the vehicle and handled the minimal paperwork. The quoted price was honored and I received notice that ACH payment was set up within an hour of drop off and the Payment was received the next day. The entire process was seamless.. a superior offer when compared to the trade-in value at the dealership and I did not have to hassle with selling the vehicle on my own. Last but not least they scheduled an Uber ride to a nearby destination. If I have another low mileage, reasonably new vehicle I won't hesitate to contact them again.

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  • author
    Flapsaddle
    Oct 03, 2021
    No Car. Only Hard Credit Checks

    Carvana promised delivery of a car to an address suggested by Carvana. After they had signed the contracts, Carvana reneged on the delivery address, effectively canceling the agreed-upon deal. Caravana ran two hard credit checks in two days, but denies this was done. Experian and Transunion say otherwise.

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  • author
    Kim Dale
    Oct 03, 2021
    I am in the process of buying a car…

    I am in the process of buying a car with Carvana, I have gotten text what seems daily this last week reminding me of what I need to do to pick up my car on today, Sunday, October 3. Well, around 10 pm last night, October 2 I received an email stating that I would not be getting the car as scheduled 2 weeks ago for the October 3, delivery. The email only stated there is a delay, but provided no additional information. It didn't say when I would get the car or why the delay. I have no car available to me as my car was totaled in a wreck. I turned in my rental Friday because I had no more days. I was depending on this car to get back and forth to work. I am now in a bind. I read the reviews, and I believe that my best bet it to end this deal with Carvana and find another car. I waisted a lot of time trying to buy a car with them. I have work and no way to get there! Well, I do have an account with you all. I spoke with someone today who offered me a 300.00 check payment for my inconvenience. I read other reviews that stated they were offered the same compensation, but have not received their check. At least your advocate was able to say the check would most likely not arrive until 60-90 days after the 7 day trial. I was able to mention that because of someone posting it on an earlier review. I will also state, your advocate told me he would email me a letter stating the 300.00 check promise after the 7 day trail and as of this moment, I haven't gotten the email confirming the promise he made.

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  • author
    Cassandra
    Oct 01, 2021
    This was the WORST experience that I…

    This was the WORST experience that I have ever experienced. I was very excited about getting a car from them because I was new to the state and did not have a car. What a huge mistake. They kept asking for paperwork to be uploaded and I had already uploaded it. They then kept asking for verification of documents. I could understand if I had bad credit or something, but I don't. They send you text messages, but they are not real--they do not come from a person. They roped you in and then just drop you. My car was to be delivered and at the 11th hour they told me that I needed to have proof that I lived at the address. What kind of crazy is this? I can understand asking for ID, but what difference does it make if you don't live where the car is delivered? I did not have proof as I was new to the state! I then asked to pick up the car. I still got the run around and when I arrived the car was not ready and I was still asked for more documentation. NEVER AGAIN. And they check you credit again if you change from deliver to pick it so your credit has two hard dings! Go to a dealership and save yourself the headache. It is not worth it. This company needs an overhaul or it needs to go out of business.

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  • author
    Nicole Gaulin
    Sep 29, 2021
    DO NOT BUY FROM HERE

    DO NOT BUY FROM HERE. I cannot stress enough how this was the worst experience I have ever had. After a month of being given the run around, delivery times being pushed, and given no true information - I have ended up with no car and no compensation for what I went through. I would never ever ever suggest Carvana to anyone.

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  • author
    Mark Weir
    Oct 01, 2021
    This entire operation is just a scam.

    What went well: the financing was easy. But, frankly, there are 1000's of places looking to make car loans so that really isn't a big deal. The car was delivered on time and it took about three weeks to get the registration. I do like driving the car. What hasn't gone so well. The car was delivered with three pending manufacturer safety recalls- one bad enough that the car could catch fire. I was told I could trade for another car- but I would still be responsible for paying for the delivery of this car- even if I didn't want to trade it for another car, and I would have to pay for the delivery of the car I traded for. 1. The car wasn't detailed when it was delivered. I was told on August 13 that I would be receiving a check for $250 for this- which, as of Sept. 27, I am still waiting for. 2. There were a number of not insignificant scratches not noted in the original ad, and sandblasting on the front of the car, also, not mentioned in the ad. I was told by someone in the Executive Resolution Department on August 13 that she would speak with someone and get back to me. I called on Sept 10 to get an update on what was going on after emails I had sent were, apparently, ignored. I was told today when I called that the $250 check was for the detailing that wasn't completed and the scratches. This certainly isn't what we discussed, nor is it anything that I agreed to. Also, this wasn't mentioned when I called on Sept 10. 3. About the 150 point inspection, it means absolutely nothing except if you are sold a certified pre-owned car in California- you are entitled to a copy of the inspection. Having the car detailed is a part of the 150 point inspection and it certainly wasn't completed with my vehicle. I have no reason to believe that the other 149 points were inspected any more closely, or accurately. 4. Carfax reports don't really tell you much if work wasn't completed at a dealership. 5. If you do buy a car from Carvana, I'd strongly suggest spending the necessary money to have a mechanic check out the vehicle within 7 days of purchase. Otherwise, you aren't going to have any idea how the car is from a mechanical stand point. 6. Since I gave Carvana one star, I'll receive a robo response about how sorry they are that this sale didn't meet their high expectations, blah, blah, blah. But they won't offer any solutions. And, of course, the robo response won't say anything about the $250 check I've been waiting for since August 13. 7. My experience was nothing short of the stereotypical used car salesmanship that we all dread. Promises made, but not kept. 8. You can't go to Carvana.com and leave a review. I was supposed to receive an email with a link which would allow me to leave an honest review. Apparently, when Carvana thinks you might leave a poor review, they don't send the email. I asked yesterday, and today, for an email with the link, and I received zero help. Which makes me suspect that many of the one line 5 star ratings are bogus. 9. If you want honest reviews about Carvana, search for the Arizona Better Business Bureau website. Carvana has had 100s of complaints files against them. *** I'd like to add one thing. You are unable to leave a review on Carvana.com. Carvana claims they emailed me a link on August 10. I've asked repeatedly for the email to be resent, but no luck thus far.

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  • author
    William Clem
    Sep 28, 2021
    WANT TO BE TORTURED - Buy from Carvana!

    Magaly, I have had enough with never-ending paperwork problems with the 2015 BMW M3 all based on Carvana's initial mistake. I have bought and sold a bunch of cars to/from Carvana. This transaction for the M3 has been a total nightmare ongoing since May. The initial mistake on the paperwork leading to an Odometer brand has radically damaged the resale value of my car. I HAVE NO CONFIDENCE THAT THE ORIGINAL MISTAKE ON THE ODOMETER WON'T EMERGE AGAIN. I am requesting that Carvana buy back my car for what I paid originally. I have been a super customer generating thousands of dollars of profit for your company. Please look it up. Your company has grown too fast and quality of service has suffered. My time is valuable and I have wasted endless hours on hold with your company trying to get this odometer mistake fixed. This is totally stupid. I am a really nice person that Carvana has totally tortured. What have I done to deserve this! PLEASE HELP ME MEGALY, GIVE ME MY MONEY BACK, I AM BEGGING YOU.... William Clem

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  • author
    Steve Wolgemuth
    Oct 03, 2021
    I will NEVER buy a car through Carvana again

    I will NEVER buy a car through Carvana again. If you select a vehicle, you have only 24 hours to organize and upload everything to their website - which, frankly, they make impossible. For example, they require financial proof - which asks you to give their third party company your banking username and password. If that isn't scary enough, that third party didn't work with my (major, national brand) bank institution! Right now, I have a cashier's check written to purchase a truck that just became unavailable. Their system is SO impossible and NOT USER FRIENDLY - it is built around what is good for Carvana - and it creates very a very bad user experience. In the end, I had 2 cashier's check totaling the exact amount owing - and was told they can't accept 2 checks (in person, handing them 2 cashier's checks) and that it had to be ONE check. I don't think there is a car seller in the entire world that wouldn't accept full payment for a car with 2 cashier's checks. But Carvana is simply THAT ridiculous!!! Don't let the website with lots of inventory bait you in! You will hate your life!!!

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  • author
    Planet
    Sep 28, 2021
    Like their commercials,at Carvana they…

    Like their commercials, at Carvana they treat you like they treat their mothers: they lie to you, steal your money, waste your time, keep your car from you and rock a false identity of a halo over their logo that in reality after the bait and switch is flaming devil horns. Then Carvana will turn the customers into hostages of their system, just like mom. While on hold, customers like Mom get to listen to ‘Highway to Hell’, before their vehicle contract suddenly vanishes off their account page after weeks of delays while paying for auto insurance on a vehicle that never showed up. Mom is waiting for her new used car that (un)foreseen delivery issues Carvana continues to lie about keep the sales rolling in. Mom bought the car because Carvana lists on each vehicle (exempli gratia) “Purchase now and get it as soon as: THU. SEP. 15TH.” The bait and switch delivery date they know they aren’t going to uphold is because they don’t care that they lie. Greedily charging twice to three times as much for the same used car sold elsewhere for much less. All Mothers take caution ⚠️ as Carvana is not able to fulfill their one sole mission— Deliver used cars to buyers. Of my experience, I can truly vouch that Carvana cared nothing about this Mother’s choice to buy and then after weeks of their failure to deliver, cancel a vehicle from them.

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  • author
    Christopher Alexopoulos
    Sep 27, 2021
    Offered me $200 for my spotless…

    Offered me $200 for my spotless original owner, non smoker, low mileage vehicle. Stay away from these CROOKS!

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  • author
    Donna Savage
    Oct 11, 2021
    Multiple reasons why I give this score

    Multiple reasons why I give this score. False advertising- on the website they state they have an “A” with the BBB and they actually have a “B”. They clam they do all these inspections before listing for sale but they were 5 days late delivering my car because it wouldn’t pass inspection because an engine light was on. Their reviews are false. There is no where to review on their website. And most importantly they don’t stand behind the cars they sale. I had a problem arise after the 7 days that no one can find how to fix and their solution is for me to come out of pocket 5000.00 for them to take it back. The engine stalls TOTAL LOSS of power and won’t restart. I’ve been on a dark country road 10:00 at night, one time it stalled going 80 mph on the hwy with a tractor trailer truck behind me. I’m lucky I wasn’t killed. Carvana will do nothing. The worst company ever. They don’t care. UPDATE: Since I wrote this review my vehicle has been in the shop. I'm still making payments and not driving the vehicle. FIGHTING THE WARRANTY COMPANY TO PAY. Response form CARVANA is bogus.

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  • author
    Marlon Johnson
    Sep 24, 2021
    I am extremely happy with my experience…

    UI am extremely happy with my experience with Carvana. I sold my beloved H3 yesterday and the process went exceptionally well!!! Two professional young ladies came by and inspected the vehicle and in 35 mins, I had my check in hand. I'll recommend Carvana, they're the ultimate professionals in the industry right now.

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  • author
    Mattie Matthews
    Sep 23, 2021
    Excellent experience

    Carvana was great to work with and the car was exactly as they described. Excellent responsive sales staff made it very easy to purchase the vehicle. Would do it again and hopefully will soon.

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  • author
    Jen Caldwell
    Sep 21, 2021
    I am most disappointed in the customer…

    I am most disappointed in the customer service received from Carvana as well as the outcome. We "purchased" a car to have the delivery delayed twice. Carvana explained that the first delivery was delayed due to the driver-side mirror being damaged. We gave grace to Carvana and rescheduled the delivery, the delivery date was set and we even received confirmation at 10:00 am the day before that delivery was scheduled....only to receive a message after 5:00 that evening that delivery was yet again DELAYED. Reasonably enough we called to inquire about details of the delay only to be met by the customer service of "Meredith" that ended in her raising her voice and explaining from her perspective she had done everything she could possibly do to help and if we wanted to receive any further assistance on the matter it would take another 24 hours before a supervisor would contact us. I explained that it seems that you are not interested in keeping our business and noted that she was not the person to help resolve the matter, I requested for her to escalate the matter to a supervisor and was met with her absolute unwillingness. Long story short we are not purchasing a car from Carvana. The conclusion I have met from my experience is Carvana is not a viable option to purchase a car if you have any expectations of reasonable customer service, the timeline for delivery, and transparent communication.

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  • author
    S. Davies
    Sep 21, 2021
    Warning: Stay away from Carvana

    My recommendation is to stay a way from Carvana in the Phoenix/Tempe area. We selected a truck over the weekend, making an appointment to finalize the paperwork and pick it up the following Friday. We were told by three separate people that the copies of license and cashier's check had to be in their position on Thursday. We contacted them on Tuesday to confirm the secure upload link and were told the truck had been sold to someone else, stating we didn't get the documents to them on time. Completely false. We'd been warned by several people to not use Carvana. Now we know why. They cannot be trusted to finalize a deal, and they do not tell the truth. We are considering breach of contract since we have names, details of conversations, and emails. We're fortunate to be able to do this. Others can't. My advice is to not consider Carvana for your purchase. My sense is this type of double-dealing is systemic to their business and overlooked by executives. Which means, no matter your location, you could experience the same type of questionable practices regardless of where you live.

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  • author
    Erin Mackey
    Sep 20, 2021
    I wrote in about my experience with…

    I wrote in about my experience with Carvana, everything from the car arriving filthy and I’m only reimbursing me for a fraction of what it cost to get cleaned (Even though I shouldn’t have had to take it to get cleaned because they guaranteed it would arrive that way, but OK) And since May when I purchased the car, I’ve spent $3000 in repairs. Which would’ve been covered if I bought the $8000 warranty. There was damage and repairs done to the car prior to my purchase that we’re not disclosed to me, including a really bad welding job where somebody had welded pieces to the car that didn’t even belong there, Pieces of the underside of the car are actually rusted off, and one thing after another keeps failing. $3000 in four months in repairs. When I wrote in, Carvana’s response was as follows: “Reply from Carvana 3 days ago Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience. We want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee; however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive within the standards Carvana has set. Purchasing a vehicle should be a fantastic experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. After reviewing your account, we see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.” In this response they say sorry they didn’t deliver the product as promised, but offered nothing to rectify the situation. When I called their customer service line, they said “sorry you had this experience.” So as stated in my previous comment, Carvana does not care what experience you have, as long as they get your money. They sold me a lemon, they knew exactly what they were doing, and my friend who previously worked for Carvana verified that their associates do not follow through on cleaning, inspections, and repairs. He would know because he used to work for them before finding a better job with a better company. All I can think to do at this point, because I can’t afford the repair on the catalytic converter now is to stop making payments, trash the car, let them repo the it, then file for bankruptcy so that they get nothing. This has been a nightmare all the way through, And it’s so disappointing because I was so excited to get this car. I love the look of it, it’s an odd, quirky car, but $3k in repairs in 4 months as a single mom who’s already working 14 hour days, I can’t afford to keep doing this. I will honestly put a sticker on the back of any car I ever by saying do not buy from Carvana. (Although my car making as much noise as it is lately, and having the Carvana frame on the tag, the guy at the gas station the other day said “I was just about to buy a car from Carvana, what’s that noise?” And I didn’t get a chance to tell him don’t do it, it’s literally the worst car buying experience I’ve ever had in my life”… He showed me the car he was about to buy and I stressed to him that it would be a huge mistake. So at least I got that jab in there, and I’ll keep going until the end of time.

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  • author
    David
    Sep 20, 2021
    I purchased a car from carvana about a…

    I purchased a car from carvana about a month ago gave them a check here it is about 5 Weeks later the company refuses to give me registration for my tag and the title was transferring tag from my old car he has been a everyday fight and continual phone calls and being continually lied to carvana continues to blame covid-19 for delays and my state for the delays when I have had carvana Representatives and my particular State on conference call The only solution they offered me was to print out a paper tag which is completely useless anyone ever hear of weather wind rain what it does to everyday printable paper even if you wanted to put it in the interior and had tinted windows that is a ticket because it's unreadable carvana knows how to do just enough to stay in business this company needs to be investigated and shut down because of their unprofessional business practices when you speak with a representative rest assure they are misleading you with information continual lies so now I own a car that I actually don't own because I don't have a title to prove it on top of that tag and registration issue complete nonsense unacceptable

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  • author
    Sharon D
    Sep 19, 2021
    I will never buy a car anywhere else

    I will never buy a car anywhere else. I had the best experience with Carvana! They were fast and responsive to all of my questions. Originally we were car shopping at dealers because I was hesitant to buy online. But I am so glad we did! It was easy, the workers at carvana were friendly and I never had to even be placed on hold when I called. We used third party financing and they helped us every step of the way! The guy that came to deliver, William, from Orlando was professional and courteous! The vehicle came and it was cleaned and spotless! Thank you Carvana! I can’t say enough how pleasant this experience has been.

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  • author
    christopher
    Sep 19, 2021
    wont give me my registration or license…

    wont give me my registration or license plate because my driver license expires next month

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  • author
    Unlucky Paladin
    Sep 18, 2021
    Unbelievable that Carvana is still in business.

    I wish it was possible to give 0 Stars. I just wasted the last ~3 weeks of my life being lied to by the professional con-artists at Carvana. I ordered a car and everything was going smoothly. My first mistake was trusting the original delivery date of September 5th. I received a text on the 5th about 6 hours before my delivery appointment stating that there were transportation delays and my new scheduled date (without bothering to ask my availability) would be on the 19th. Ok I guess I can find a car to borrow for a couple weeks whatever. Fast forward to the 18th and I receive a text message saying that there were further transportation delays on my car and that it had been moved (once again without consulting me for availability) to the 29th. At this point I called to inquire about the location of the car and what exactly was the cause for the delay, only to be told that there were broken components in the vehicle that they were waiting on new parts to repair. That was when I decided to walk away from this travesty of a business. Nearly 3 weeks I was spent being lied to about both the location and condition of the car I was trying to purchase. I have told everybody I know never to shop at Carvana and I refuse to ever log into their site or so much as consider them as an option ever again. Complete and utter scam of a business. Do yourselves a favor and cancel your purchase now. It's not coming to you on time and it's almost certainly not coming to you in the condition you paid for.

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  • author
    Ken Wahler
    Sep 25, 2021
    Never Use Carvana

    Update: September 25th, 2021. And the saga ends. No car delivered. Transferred to a Team Lead Executive Solutions provider by the name of Keegan. Told all of the delivery dates on the website are "estimates only". If I wanted guarantees, go to CarMax. Sale ended. Update: Guaranteed delighted delivery at 4:00 pm today. 3:47. Not delivering. Just a bunch of liars. Even worse than expected. These guys are not trustworthy and lie consistently. Stay away. New Update! Calls from Carvana today saying car would be delivered @ 3:30 p.m. today. (Thursday). Guess what???? Call at 3:08 saying it would not deliver today. NEVER USE CARVANA. 5TH DELIVERY DELAY!!!!! Never use Carvana. 4th delay after multiple promises that the car would deliver. The car is supposedly 16 miles from my home. Advocate confirmed with the center that it would definitely deliver on Saturday, September 18th——after 3 delays. Guess what——Delivery Delay text at 8 pm on Friday. Another delivery date set for a week later. Advocate would not promise the new date either. He finally said it’s on the schedule, but certainly not a promise or guarantee——he did say “you may get the care on September 25th at 9:30 am.” “May?”. This is from a company whose market cap is greater than Ford. I’ll update this review if by some miracle—-or actual great service—-it actually arrives on September 25, 2021 @ 9:30 a.m. Now on hold for 35 minutes. Waiting for “Executive Resolution”. Really great person trying to help me. The only “Executive Resolution” is now off work. They have one “Car Push” person currently available. Rep is trying to help. Bottom line: No resolution. Auto-response on TrustPilot. Still waiting for a Carvana delivery miracle on September 25, 2021 at 9:30 a.m. The delivery saga continues. I trust the resolution advocate who is really trying. Don’t buy a car from Carvana. Nice people on the front line covering up a company that does not deliver. I’ll edit this post if I get the car as promised.

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  • author
    Pamlolita
    Sep 18, 2021
    Amazing price and seamless sale

    I sold my 2013 Range Rover Evoque to Carvana. I got a price that beat the trade in options I was offered by over $5000! The process was easy. No contact transfer.

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  • author
    Cecily
    Sep 17, 2021
    Well here's a good reason to never buy…

    Well here's a good reason to never buy from Carvana. I failed a so-called identity verification twice, essentially because they had incorrect info and now I cant use Carvana financing for two years? I called in and I cannot give them real information to justify who I really am? Seems there's better reasons to go to a salesperson manned show room after all.

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  • author
    Myles Winter
    Sep 17, 2021
    Carvana is the WORST

    Carvana is the WORST. I've been waiting for seven months for my registration. Had to do a contract rebuild because of a mistake THEY made. Marginal customer service even after escalations. I keep getting "I'm sorry Ma'am, 'they're' working on it," but that's it. Never again.

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  • author
    omar haseeb
    Sep 17, 2021
    I bought a vehicle from Carvana more…

    I bought a vehicle from Carvana more than 6 months ago. I still have to receive the title or plates. I called every other week and I am told they are missing this form or another form. Now they are saying it is with a third party. Every time I call I ask for a representative in titles who can help but I am told they are not "customer-facing" so the answer is "I have emailed we will get back to you" every single time. Bought a $22k car with NO TITLE OVER 6 months, I can't even drive my car anymore. They have gotten so big that they have lost control of their process, they can't even get the right forms signed to complete a car sale and get it registered, and this is just absolute incompetence at this point. I have reached out every 2 weeks for the last 6 months and I still do not have a title. The vehicle is a 2016 Ford Explorer VIN 1FM5K8BH4GGB90786

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  • author
    Chuck Norris
    Oct 05, 2021
    Delivery is worse than one star

    Their delivery process is the worst I’ve EVER seen. 5-15 days is a bold face lie! They are liars, I repeat liars! I paid them $10,000 down payment 2.5 months ago!! Still waiting for my car!… Edit: I changed my vehicle to pick up because obviously their delivery sucks!!!….they have rescheduled my “pick up” date 3 times, resulting in me having 3 wasted days off work and almost getting fired! Carvana is the biggest sham I have ever seen!…two months, still no truck!…fraud fraud fraud… Your unable to locate my account Carvana?…that’s funny!!!! Order # 15816627 You guys are str8 up fraudulent

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  • author
    Maria Colomy
    Sep 16, 2021
    Two cars, two shot transmissions. BEWARE.

    The process of browsing the website is easy enough. However the vehicle delivered (2016 Jeep Patriot) arrived with squealing brake pads, the change oil light flashing, and a transmission that was about to fail. They did be sure to spray plenty of Fabreeze in it, and they did put new tires on it. However, new tires hardly make up for a failing transmission. This was one of their 'Carvana Certified' vehicles - so I am not sure what exactly they are checking. I'm going to try one other vehicle but it's likely I'll buy elsewhere. UPDATE: Got a second vehicle from Carvana, 2012 Nissan Rogue - I've had it for 5 weeks and just discovered after a trip to California that the transmission is shot. Only on the long low grade hill did the car show signs of the issue. Won't have a working vehicle for at least a month. I will never use Carvana again.

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  • author
    Erin Mackey
    Sep 16, 2021
    Save yourselves the trouble and go…

    Save yourselves the trouble and go literally anywhere else. I bought a car in May. It was a make/model I’d previously owned and I loved it so I bought another one. When it got delivered it was filthy. There was sticky soda in the cup holders, make up stains on the ceiling, the steering wheel, and something on the dash board, etc. then I noticed debris under the seats- a ruler, a hair brush, a clump of hair, and a straw wrapper. How could they have cleaned this car and still missed all of this? I spent $250 getting it detailed- a job that Carvana “guaranteed” to be done before arrival. The customer service rep offered me $100 for the detailing service to be paid out via check after my trial period. I still haven’t received a check for that small portion of what was supposed to be THEIR job anyway. Now it’s September and I’ve already had to have several repairs- the exhaust (which they said had previously been repaired poorly because things were welded onto it that shouldn’t have been there) and they said the underside of my car was so badly rusted that the part holding on my muffler RUSTED OFF!! I noticed the car was extra loud and didn’t know why- they said that was why. Within weeks of having the car I needed new tires because the metal threads were showing. I didn’t think anything of it because I thought that was just regular wear and tear on the car but then they told me that the tires were misaligned and that’s why they wore out so fast. The brakes were also misaligned and had to be redone because I noticed while driving on the highway it smelled like burning. Currently my car is back at the mechanics while they figure out what’s wrong with my fuel lines. But I would’ve been covered if I paid $8000 for a warranty. I understand the need for warranties, I’m in sales, I get it but there’s no reason my car should be giving me this many problems so soon. I’ve only had it for four months!!! They sold me a lemon and I can’t afford to pay this car off and pay the constant repairs!!! BUT CARVANA DOES NOT CARE. NOW here is the best part. One of my friends used to work for Carvana and said they rarely ever did the full inspections and that their detailing department was a joke. GO FIGURE. He told me he wished I’d have told him before buying the car, he would have warned me to stay away from them. I mean it- save yourselves the trouble, the money, the headaches… go literally anywhere else.

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  • author
    Ryan Falls
    Sep 15, 2021
    3 delivery delays and multiple excuses

    3 delivery delays and multiple excuses. Don’t buy from this company it’s just a complete headache. They should just shut the doors

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  • author
    Nicole Burch
    Sep 15, 2021
    Registration process is delayed by months

    The Initial pickup process was good. Everything since then has been a nightmare . I purchased my car in July , it is now September and still have a temporary plate on my car (that I had to print from home). No answer about why this process is delayed. My tires needing changing after 2 weeks and my rear tag light was taped into position .

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  • author
    Lacreshia Childs
    Sep 14, 2021
    If I could give y’all zero stars I…

    If I could give y’all zero stars I would I hate this company I’m stuck in a bind because of the bull crap you guys are doing. Keep saying it’s because of weather when my damn car hasn’t left Florida. DON’T BUY A CAR FROM THESE PEOPLE!!! You guys are liars and because you guys was the 6th company to run my credit I’m stuck. I should’ve went with CARMAX!’Carvana may have better deals but they are full of crap! It’s been almost a month I haven’t received my car. They keep lying saying it’s because of weather when I know people who drive trucks up and down the highway they are supposed to take to bring my car. Today a rep told me that my car had been scanned out of the place it was so I’m thinking it’s on the way. Then I get a text saying it’s not coming due to weather. When it’s not storming at all. I hate I didn’t take the other offers from the other company now I’m stuck don’t be like me! I’m posting this review every where this company sucks!

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  • author
    Garrett Adkins
    Sep 15, 2021
    Just Keep The Car

    I bought my jeep from carvana a few years ago and besides a few mistakes on my end it was fairly easy and great customer service along the way. Fast forward to now... A complete 180 in experience. I was going to trade my Jeep for a Durango and everything was going fairly well until the day I was scheduled to pick it up. 1. The mileage on the Durango was 8,000 miles over what I had signed for on the contract when I called and questioned it (I also mentioned it should lower the price) they had the contract corrected and sent it to me to sign...nothing was changed on it except the mileage. When I signed the new contract it also messed with my delivery date and moved it back by 4 days. It took 3 calls to get an answer if the delivery date was seriously moved just because they messed up the paperwork and yes it was real. They said they would compensate me for missed days but never heard anything back. Ended up just canceling the car and walking away EDITED: Carvana reached out to me later that night and made everything right. They was extremely apologetic and understanding. I resigned for the vehicle and settled on a new delivery date that better fit my time line. It still left a bad taste in my mouth but I appreciate the effort.

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  • author
    Moses Leal
    Sep 13, 2021
    I had a bad experience

    I had a bad experience. After two weeks of trying to buy a car. They said they couldn't sell it because my DL was from another state. Every time I called or chatted I had to wait 1 hour for them to find the status of my purchase. I also had a very bad quality of service coming from the advocate Salma Albashir.

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  • author
    Big Poppi
    Sep 13, 2021
    3 rescheduled pickups

    3 rescheduled pickups. 3 weeks apart. Last one he finally agrees to come, “but will be an hour late and we don’t have the ability to print the check, you will have to go into your account and select instant payment”. After lengthy phone call with very nice guy on customer service line he reveals the reason I can’t find “instant payout button” on my account is b/c the amount is over $9,900. So I just select ACH, ok-but I have ZERO confidence that this $$ will show up for another 3 weeks and most likely some MORE frustrating missed work mornings. I selected Carvana b/c it’s “ease of use”. Literally I didn’t have to do anything. Enter some info, fair offer, bam it’s picked up hassle free. Zero time invested. Turned into rescheduling patients for 3 different mornings, paying staff overhead, and three wasted-really expensive-mornings. Good riddance

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  • author
    Malik
    Sep 12, 2021
    Great company they have great selection

    Great company they have great selection of cars bought my 3rd car from them and never going back to anyone else

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  • author
    Miss Beth
    Sep 11, 2021
    I was pretty disappointed in the…total experience.

    I was pretty disappointed in the Carvanna company. Vehicle delivered with defective battery, only one key and they jerked me around about the financing, only to find out they took money from the wrong account at my bank and then sent me soooo many threatening emails and texts that I would not get my car. I did finally get the second key, and had to make 2 trips to the "recommended" car shop. I will not use them or recommend them again.

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  • author
    Carly Blackie
    Sep 09, 2021
    Hokey pokey

    I am giving carvanna Three stars because I personally like all of the people that I’ve spoken to so far I have yet to speak to a supervisor or anybody that isn’t working from home so they don’t really have any more information than what we can find ourselves they’re just kids working at home so my situation is this I as well traded in my amazing car, carvanna offered me a great price I couldn’t turn it down so I found an Audi that I wanted to trade. The purchase went really smooth surprisingly they even went above and beyond because I was going to have to drive to Tempe to pick up the car which is four hours from my house and they figured out a way to get it delivered about five minutes from my house which was a huge plus. So that part of the deal was great I went to pick up my car this past Monday the sixth and it was beautiful I mean they said that there was a little flaw but I can’t even see it honestly it was perfect I was in love.So I was handed the keys and told that I can go test drive the car when I push the start button immediately an inspection light went on as well as it said low pressure and the tow truck driver said to me exactly that is totally normal it just means that you have to go get your car serviced like soon. I should’ve known right then to take my car back and run the other direction but in good faith I trusted the guy I went home I didn’t do much driving that night I just actually went home and that was it the next morning I got up to go to work on my way to work the car stalled in the middle of the busiest highway just stopped and started flashing low pressure low pressure. I was devastated so I had to Call Carvana they gave me the number of the warranty people but I went ahead and called Audi themselves because I was still under factory warranty. Audi Henderson is amazing they rock they send a tow truck and it takes about two hours to get here from Vegas but that’s the closest one that’s also the closest carvanna To me. So then I was stuck at work with no vehicle I had to take an Uber home. They were not able to get to my vehicle actually until tomorrow to see what was wrong with it but I just felt safer getting it to Audi then leaving it in the parking lot or on the side of the road it wasn’t running anyway. So I then decided I better just go ahead and return this car and get the cash and then I can go back to Audi possibly and purchase A vehicle directly through them. Tricky thing is I have to be there to do the return to sign papers so tomorrow I have to take an Uber for two hours to Las Vegas to sign papers get the cash and then I will have to take an Uber back to Bullhead city another two hours I have no idea what that will cost and in my research I found out about the recall it was on the Audi it’s something that cannot be fixed that’s why Audi does not any longer sell a3’s. I spoke to a gentleman at Audi and he said that well he explain to me exactly what the recall was and basically said it’s not the end of the world but they don’t sell a threes and that is what I want so I found another 83 but I decided to pre-order on Carvana because I wanted to make sure it was under factory warranty low miles etc.The pre-order cost me another hundred dollars and in the meantime I’m completely without a vehicle because once I return the vehicle I won’t have the warranty so I can’t get a rental car reimbursement so I can’t go get a rental car. I am going to put my trust in this company once again but I’ve also tried contacting somebody that is in some kind of supervising or decision-making position I’m asking for some help here I really wanted to keep my payment at a certain number it’s just very frustrating and I can already tell from these reviews that the responses are pre written And quite patronizing. Look we’re not dumb we know how the whole system works at this point we know that there’s always a little room to go up or down on the price, I feel like Carvana should really be A little more helpful at this point considering the car that I just purchased did not go through the proper inspection, And if going through This crazy inspection that they claim that they do and why was the car given to me flashing inspection needed? Is that the new thing that it’s cool to sell a car and not at least service it before you sell it so that the new owner doesn’t have to go straight in and have it worked on or is this what our world is coming to let’s just keep screwing each other more and more and more. There is no way to email the company there is no way to contact a corporate office just when you think that you found an email you get an email back saying that this is a unmonitored email address so it’s basically not real these guys are sitting and laughing their way to the bank. I just want a car I just can’t afford five more thousand dollars I didn’t make a mistake I didn’t lie how am I going to get help I won’t I don’t have family around to help me anymore I’m on my own.

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  • author
    Heather Apel
    Sep 09, 2021
    2 months after purchasing my vehicle I…

    2 months after purchasing my vehicle I still don’t have registration because carvana doesn’t have the title. 30 min wait times every time I have to call. Nobody can give me an ETA on when this will be completed. In the meantime the DMV is threatening to suspend my license because the car I traded is still registered to me and uninsured. To have this be an issue is bad enough, but to have it and be unable to get any answers or resolution is unacceptable. The convenience of carvana is not worth the rest of the BS. Will never use again. Update: Finally found out that carvana does have the title and has sent it to the DMV in the WRONG state. Now I’ll spend lots of time and probably more money correcting this.

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  • author
    Eclectic Guy
    Sep 09, 2021
    Bought 2 cars, each under 20k. It was painless.

    Bought 2 cars, each under 20k here without any issue. Mind you, I did the research and pulled carfaxes on the VINS to make sure I knew what I was getting. Also researched the individual cars to see what sort of problems to look for. Ran to them to my mechanic on day 2. No problems found. So get the car, then get it checked before the return period is up and you should be ok. Good luck.

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  • author
    Lacreshia Childs
    Sep 09, 2021
    I’m in the process of buying a car from…

    I’m in the process of buying a car from carvana. I was supposed to get my car on 8/31 was told due to the storm was a delay so it will come 9/4 another delay so they said 9/9 but I received another delay pushed to 9/15..I went with carvana to get a better deal with having been approved at car max and other dealerships my credit has been ran too many times bringing my score down. I wish I would’ve went with Carmax! If I don’t get my car 9/15 definitely reaching out to my lawyer. I have been catching uber and canceling appointments etc. I’m paying insurance on a car I’m not even driving. I wish I would’ve read these reviews before I turn down those other dealerships this isn’t how you do business. I have a huge following on social media and I’m telling my followers don’t buy from you guys! HORRIBLE EXPERIENCE!!

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  • author
    Will Osborn
    Sep 09, 2021
    Bait and Switch on a Ford F-150

    I purchased a 2019 Ford F-150 on July 24 (Order Number 14423526). I rejected their Arbitration Agreement, which required me to agree to arbitration, then mail a letter saying I reject arbitration (simple, huh?). Carvana advertised this car as a Lariat edition. When I picked up the truck at the delivery location, I confirmed it was the advertised truck and drove home. After noticing a lack of features and checking the model, I realized they sold me an XLT edition, which is worth about $10,000 less than a Lariat. Bait and Switch! Upon review of the original ad (still posted after I returned the truck), their outside photos were of such poor resolution that the badge noting Lariat edition was not legible. But Carvana knows the VIN and can cross-reference the edition, so I'm assuming they knew of this error. They made no excuse. It took another week to return the truck, and three more weeks to get my $60,000 back. Response from Carvana: nothing. They had no excuse, no compensation, nothing. I spent hours on the phone rectifying their crime. Who wants to class-action Carvana? Addendum: Notice the usual, "oh we're so sorry" reply, like every other complaint. They did not post a window sticker for this truck, THAT IS A LIE. The video that they used was of such poor resolution that the model/package badge could not be read. DON'T LET CARVANA CHEAT YOU TOO!

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  • author
    Jon Bagley
    Sep 08, 2021
    Carvana Lies and Is Not Professional

    I have had the most unprofessional chaotic experience with trying to purchase a car online from Carvana. It has not been the carefree seamless process that is portrayed on their TV Commercials. I have been lied too on multiple occasions and customer service is nonexistent. On September 1st I sat and watched the clock countdown on a Chevrolet Equinox (Stock Number -2000857423) that was on hold for another customer. I started watching this when there was one hour and thirty minutes left. I requested the email alerts and the text message alert to be notified when the time had expired. I saw the time go down to zero and it said in a green box in the top right-hand corner that I could start my order. I started my order, completed order, and signed contracts on this vehicle. The next day when I tried to log in to give my insurance information on this car, the car had just disappeared out of my order. When I called and asked what was going on, I was informed that Carvana had sold me a car that had already been sold to another customer. How does that even happen? FYI, as of today September 8th that very car is still on their website and says sale pending. I was upset yet I still picked out another Equinox. I completed all my paperwork and contracts and was told my car would be delivered at 4:30pm on Saturday September 4th. At about 2:30pm on September 4th I received a text message telling me there was a delay in my delivery and my car would now be delivered on Wednesday September 8th at 9:30am. I called to inquire what was going on, and I was told that my car would be delivered to the Charlotte, NC Carvana location early Sunday morning (September 5th). I asked if I could just go up to that location and pick up my car since I live in Charlotte and the store is only 10 miles from my house. I was put on a fifteen-minute hold and was then informed that I could not pick it up because that store was too busy and had no available appointments to fit me in to let me come pick up my car. I was also told that all the managers knew about the situation and would call me if they had an opening. No One ever called me. Also, because of my new car not being delivered to me on Saturday, I had no insurance on the car I was presently driving and was going to trade in to Carvana. My insurance was set up to begin on the new car on Saturday once it was delivered and end on my old car because it was being traded in. My insurance company Geico had no way of knowing Carvana would drop the ball and not deliver the car like they were supposed to. So, for the first time in my life I was driving a car with no insurance on it because of this situation. I did call Geico and get my insurance put back on my car. On Sunday, Toni, the lady who handles customer issues and complaints called me and I told her my story. She proceeds to put me on hold and calls the Charlotte location to ask if I can come in and pick up the car. Now the new story is no I could not because the car needs to have a North Carolina Inspection done on it and they won’t be able to get that done until Tuesday thus the Wednesday delivery date. Well, Tuesday at about 4:45pm I receive a text message that says my delivery has been delayed and it will not be delivered on Wednesday. I then had a representative Adam, call me to explain to me somewhat was going on. He had no idea what was going on just really kept apologizing. Now allegedly my new delivery date is set for Thursday at 4:30pm. No one asked me if this time was OK for me or accommodated my schedule and it does not. I have lost faith in Carvana. They like to play games with people and lie to people like it is OK. It is not nor is it acceptable. How are you a Fortune 500 Company yet operate like a Mom & Pop Car Company doing business out of the old Pizza Hut building on Main Street. This is beyond ridiculous. You have turned my car buying experience into a nightmare. Which is very unfortunate because this should be a happy exciting time making a new car purchase. I have been in the Auto Industry for sixteen years and have worked at several car dealerships. I presently am a Buyer for an automotive dealership. I have never seen anything this messy and unorganized in all my career. I will tell anyone who listens to Do Not Buy from Carvana. Run fast and far away! Jon Bagley

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  • author
    Agata Macinkiewich
    Sep 06, 2021
    Horrible Experience!

    I have purchased a car from Carvana and traded one in at the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake. This transaction happened in late June and they have yet to report their purchase of my trade in car to the DMV. This resulted in registration for trade in car being suspended and me facing fines and penalties. FOR THE CAR I DON’T OWN…. Carvana does. Representatives at Carvana assured me that they will transfer my old plates to the new vehicle but failed to do so. They just processed my car purchase as a new registration, while completely neglecting to do anything about car I traded in. They are now refusing to fix it, stating I must deal with it by going to the DMV myself. Not only do I get to partake in this “pleasurable activity”, current wait times are 1-2 months for an appointment, increasing penalties. Janette Jackson, ( “senior consumer advocate”) and every rep at Carvana I spoke to have admitted to this mistake and apologized but they are refusing to take responsibility and provide service that was promised. Truly a shame…. PLEASE STAY AWAY from them, it will only cost you time, aggravation, and money in fees and penalties when they overpromise, but underdeliver.

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  • author
    EK
    Sep 05, 2021
    Carvana is the worst online experience. Stay away

    Carvana is the worst online experience you could possibly have in your life. From everything at inexperienced customer support personnel to technology that simply doesn’t work. I’ve bought several cars over the years from Carvana and not a single one was simple. It always required some sort of intervention from a human even though every other online retailer doesn’t have any issues… go figure. They should reinvest their money into rebuilding their customer support and technology groups starting from the top.

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  • author
    Shannon Woodard
    Sep 03, 2021
    Unexpected experience in my Carvana…

    Unexpected experience in my Carvana engagement. I was scheduled to pickup a car today in Gaithersburg, MD on a car that I purchased 2 weeks ago. AT 3pm today I receive a call advising the car has been delivered however, it failed Maryland inspection an needs over 5k in repairs. I noted the supposed (150) point inspection which all of the vehicles receive. The representative suggested he'd transfer me to another department on source a new vehicle. Again, I ask why wasn't this discovered in the 2 weeks you've had to prepare the car for pickup? Again no clear answer. We disengage the call and I start my search at another dealer. I call Carvana back to obtain the process for not moving forward (I purchased insurance, I financed the car through Carvana) to see if a document needed to be signed by myself releasing me from any obligation. (Here's the irony) I SEE THE CAR LISTED AGAIN FOR SALE!! not 1 hour after I was advised it couldn't be sold. I absolutely ask how this is possible and of course no clear answer. This emphatically was a dreadful experience which I hope to never have again. I don't believe I will move forward with any purchasing from Carvana moving forward.

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  • author
    Paul Craig
    Sep 03, 2021
    Got a quote for my car online

    Got a quote for my car online. Sent in all the required documents. Setup an appointment days beforehand to drop off my car at this location. Got to the location at the scheduled time for my “quick easy contactless drop off”. They said they were “a little behind”. I and my ride waited for an hour and still didn’t get helped. I called in and customer support was not helpful. Process seems fine until you actually have to deal with someone face to face. What’s the point of having appointments if they aren’t ready when I did everything on my end. I had scheduled This whole thing out and was supposed to pickup my new car today and now can’t. Ridiculous!

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  • author
    Michelle Allen
    Sep 02, 2021
    They have lost titles for two cars.

    This is the fourth vehicle I have purchased from Carvana. I am still waiting on a title from a purchase in July. It’s September 1st. It took 5 days to get a new temporary tag. I can’t get a supervisor on the phone, they won’t let me speak to the registration department and no one will call me back. They finally told me they sent my title to my lien holder. Wrong. Oklahoma is not a title holding state. The law also states that a dealership has 30 days to get the customer their title. Carvana gives zero cares about that as well. Now I can’t get anyone to respond. It took 2 months to get the title to my Stinger. I’ve tried patient and kind. I’ve tried mad as hell. To be honest, mad as hell was the only attitude that actually got any information other than “let me check on that”. This is ridiculous. Seriously, just go to the dealership and pay an annoying salesman. Your nerves will thank you. *Edited* Same generic reply to this review as they give you over the phone. Here’s what they don’t tell you - that number he listed? I have sat on hold for HOURS. Now they can’t “find my name”? Apparently they can’t find anything, including the title to one of my cars. It is now Thursday and I have been waiting since Monday for a supervisor to call. I received an email that I couldn’t respond to telling me to call my lien holder. I did. They don’t have the title because it isn’t their job to have the title. I’ve filed a complaint with the BBB and I have also turned them in to Oklahoma Used Motor Vehicles. I have also learned there are several lawsuits pending with Carvana. The generic answers do nothing but anger people and that’s all Carvana can do because they aren’t trained to do better. Pathetic.

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  • author
    Will
    Sep 01, 2021
    So I left 2 stars a week ago

    So I left 2 stars a week ago. Carvana’ s response was sorry please call so we can help. Then it gets worse. I again supply documents, e-sign, even video notarized over phone with their recommended app. Delivery date was supposed to be today. Late yesterday emailed it was bumped to next week. After triple checking I had done everything, i.e. signed everything, suddenly my whole deal disappeared of the website. Thought glitch-tried to quickly re-do it, added my Mercedes trade in again, then the site indicated browse cars, but after clicking my trade wasn’t being added. Called one last time this morning because maybe Karma is intervening I’m thinking to warn me-Im a hard working good guy. So back to that phone number Carvana provided when I gave bad review, it was simply Sales again! The folks are recorded and very careful it to actually answer what went wrong-they will only get you a new car…again. So bottom line is There is No Customer Service, Onky sales and finance. The folks that dreamed this business model up are nowhere to be found, counting their profits, and thrashing in the corporate somewhere. One gets the impression that Carvana is like play money.

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  • author
    Joes Creative Kitchens
    Aug 31, 2021
    Worst customer service

    Absolutely, positively the WORST customer servuce ever. I have been trying to purchase a car through them. I have supplied all documents they have asked for and still no car. I just received a text only after I sent them a text. Their underwriting team is VERY SLOW. If they miss the deadline, they dont apologize. Needless to say, I will not be purchasing a car from them any longer.

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  • author
    Steve Marks
    Sep 04, 2021
    Carvana was a TOTAL waste of my time (…

    Carvana was a TOTAL waste of my time ( selling )... I filled out their 'on-line' forms, provided everything they needed.. THEN talked to a person 'Matt' who went over all my documents ( Title, front & back ) License Front & back and the odometer photo of a 2013 Hyundai Sonata with the 'extra package' so loaded with 68+k miles and their 'team' bitched about my License Photo claiming 'all 4 corners weren't showing?? From a direct scan?? Also that my odometer photo had a 'watermark' that was 'unacceptable'?? The Odometer Photo was taken with a Digital camera and had the tiniest 'TIME & DATE' stamp BELOW the tachometer! So I call back and this time talk to a NEW person who 'checks' and claims that they spoke with an 'Amy' who stated that 'Photo's must be taken with a SMART PHONE and direct scans aren't acceptable ( even though NOWHERE does Carvana say this on their site- AND the previous person saw my uploads and pronounced them 'totally acceptable'.. So? WHO can tell the difference between a 'digital picture' or the camera ( as long as it's CLEAR! )?? And the 'Review Team' at Carvana calls a Time and Date stamp to a photo ( PROVING when the picture was in fact-TAKEN ) a WATERMARK??? Watermarks usually cover the bulk of a photo to prevent plagiarism or copies.. Oh... but my 'direct scanned document (Title ) WAS acceptable??? I told them 'Ya know... I can sell this car privately.. get MORE and NOT have to put with this sort of lunacy! One last thing. I'd told Matt that I'd IMROVED the vehicle by buying a NEW Factory wheel, full-size spare, jack, lug wrench etc ( because it didn't COME with even a 'donut/temp spare), 4 NEW quality tires and 4 EXTRA 'special' keys and had RECEIPTS making the car even MORE 'sellable' to them... Cost me $1,400.00 which I MYSELF can now use as an extra 'selling point'.. Id iots.. This was On-line Carvana- NOT any specific local Carvana ( in fairness to them )..

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  • author
    Lisa Keen
    Aug 30, 2021
    Horrible Experience!

    Horrible Experience! On the seventh day it rained. It also rained inside my new car. We called tried to return it. Nope sorry. Can’t get it repaired. The parts are no longer manufactured. It rains down the driver’s window and front passenger window into the electrical components of the door and windows. Half the time they don’t work either. Been calling daily. Travis Fields in management is no help either. I keep hearing someone from management will call you within 24/48 hours. That was from last Wednesday August 25. I think we should All get together and start a “CLASS ACTION LAWSUIT” against Carvana. What do y’all think?? Let’s make them pay!!

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  • author
    Chris Bagwell
    Aug 30, 2021
    The only reason I am giving my revise…

    The only reason I am giving my revise two stars is because I ended up liking the car a lot, but the actual purchase process was absolutely terrible. It took over four weeks for me to receive a car from when I placed my order. The first car I placed an order for had a delayed delivery twice and then I was not given any reasons. My second car I placed a order for (because I was tired of waiting on the first one) was also delayed once... and not for a good reason. The reason it was delayed is because the dealership didn't do their job, and cancelled my appointment AS I WAS ON MY WAY TO GET IT. They said it was because they had not gotten the emissions done on it yet, so that took 3 days for them to do before I was finally able to get the car. Once I got the car, the dealership was NOT CLEANED AS THEY ADVERTISE, and this is amid the time when the delta variant is spiking high again. It took 15 minutes of standing in the lobby for anyone to even acknowledge me (and its a tiny lobby, I was straight up ignored). Then when the associate brought out my paperwork, he handed it to me without even explaining anything, went back to the back... and when I opened the folder, it WASNT EVEN MY CONTRACTS. They handed me contracts for a completely different person/sale. These documents included copies of the womans license, full vehicle contract and financing information and social security number. This could have been DISASTEROUS in the wrong hands. And the associate didnt even flinch or seem to care one bit when I brought the concern up that he had given me the wrong paperwork. He immediately had an attitude the entire time after that. I did not get the coin dropping experience, I didn't even get a smile from the associate I worked with. It was absolutely terrible. Every single part of the buying process.

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  • author
    Ivonne
    Aug 29, 2021
    Just paid $800 for new brakes and…

    Just paid $800 for new brakes and rotors. The TPMS warning light has now been reset twice and replaced. The TPMS light came on after leaving the dealership. What is actually covered in the inspection process? Looking for anyone interested in a class action suit.I have driven the car less than 800 miles and spent $1,000.00 on repairs.

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  • author
    David
    Aug 28, 2021
    Don't Do It

    What started out as a decent experience (online search and quick delivery), turned into a nightmare! For starters, Carvana did not disclose a cosmetic issue that I had to get corrected (which was another terrible experience at MAACO). The vehicle wasn’t even clean when it was delivered, but I figured that I’d overlook that. In hindsight, I shouldn’t have cut them any slack because they don’t follow the principle of treating others the way that you want to be treated. That was the tip of the iceberg. Their registration process was abysmal at best. I've never had such an atrocious experience with any business in my life! It took them 4 months to get the registration “completed” and that was only after I called them repeatedly (getting the same horrendous customer service each and every time). Oh sure…their agents sounded nice, but none of them got anything done for me. They all said the same thing (reading their script) and there was no real empathy despite what their script told them to say. I truly felt like I was in a cruel time loop that I could not get out of—no matter what I tried. For the life of me, I could not get help. Did I mention that after 4 months of dealing with them, Carvana still got it wrong? I was done! I’ll never buy from them again!

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  • author
    Lauren Henslin
    Aug 28, 2021
    Honestly the worst car buying…

    Honestly the worst car buying experience I’ve ever had. Purchased a car on the 20th and my delivery date has been rescheduled twice. I’m now waiting until September 6th to pick up which I’m sure will get rescheduled again. The customer service reps that I’ve spoken to assure me that this is not the experience they want their customers to have but have no idea where the car is or where it’s coming from that would take 2+ weeks to get here. Communication has been sub-par - I was on my way out the door for pick up this morning when I got a text that my car did not arrive last night. This is why people go to dealerships! At least you know you’ll walk away with the car you paid for instead of whatever game this is.

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  • author
    Cristina A. Moses
    Aug 28, 2021
    I can’t put much trust into a company…

    I can’t put much trust into a company that doesn’t know the difference between a lien holder and a registered owner. I’m not in the business of knowing the difference so shame on me. I leased a vehicle and then purchased the vehicle through a credit union before the lease expired. The credit union didn’t update the registration to reflect them as the lien holder. Prior to this, the leasing company was shown as the registered owner and then the financial institution would be shown as the lien holder. Now, a year and a half later, Carvana is demanding a copy of a signed lease release letter because they believe that the former lessor is a lien holder. The DMV says otherwise, it’s the registration that is incorrect but the title reflects correct as the financial institution being the lien holder. There is no way to contact Carvana other than uploading documents. I can’t notify them that the DMV updated the registration, I can’t respond to their emails, and the chat is just automated canned responses. Thanks but no thanks, I’ll take a little less money to go with a company that I can trust. I can’t trust them to do the title work for the car I’m selling correctly since they don’t understand DMV processes in the first place. They’re supposed to be the experts. What I do thank them for is opening my eyes to DMV processes so I can now be a more educated consumer and avoid starter companies like this who grow too quickly and don’t educate themselves to be the subject matter experts.

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  • author
    Brandon Calloway
    Aug 26, 2021
    Carvana is the worst car dealer

    Carvana is the worst car dealer, first they delivered my car damaged and told me to get it fixed and it has been a year and I had to re contact the collision facility multiple times, second they put my official registration in a different name and now I am unable to do anything with the car, they also will have you call their customer service multiple times with the same problem, they are very awful and only care about money and nothing else! Please save your self time and money and go to a different dealer!

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  • author
    Lee Lethers
    Aug 26, 2021
    Ordered a car there system glitched I’m paying for it

    Ordered a car there system glitched erased my order and I even have an email verification from my first one. Now I don’t have a vehicle currently because of the system glitch and they haven’t even done much to help they offered $200 if I swap cars. Which still leaves me out of a car. Now I have to pay shopping on my car which last time it was free so the 200 bucks means nothing!!! Very disappointed in this service and how they aren’t willing to resolve.

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  • author
    Will
    Aug 25, 2021
    People friendly enough but underwriting…

    People friendly enough but underwriting department is incompetent. Plus wasn’t able to use Capital One in my State-LA. After hours on phone with underwriters e-signing documents, they want yet another document redundant of what I just signed as true and accurate in their contract. Bought my current car over phone BUT with authorized dealer in State no problems. Maybe dealers are simply better at pulling your profile and discerning that your actually telling the truth. Dood idea but employee experience when it comes to finance department helps with traditional dealer. Night vs day.

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  • author
    J M
    Oct 03, 2021
    I reserved a car over 6 weeks ago and…

    I reserved a car over 6 weeks ago and cannot get an update from anyone. The customer service number is useless... they can't give any details or even a phone number to call and complain. 5 days ago i spoke with one and she told me she would lodge a complaint and i would receive a call back within 24 hours. Still nothing. It does not take 6 weeks to repair a car or even inspect a car. My car was totaled and I have been without a car. So incredibly frustrating. UPDATE: This is exactly that number I have been calling... they are useless... they can tell me no more than what I see online. What is the point of having customer service that can provide no information??? It is now 7 WEEKS! EDIT: IT IS NOW 8 WEEKS AND NOTHING! CAN I GET A NUMBER TO SOMEONE WHO CAN ACTUALLY ANSWER MY QUESTIONS? THE VIN NUMBER IS: VIN: WP1AB2AP5ALA50090. YOU CAN FIND MY INFORMATION THROUGH THAT.. AND CALL ME!! UPDATE: 10 WEEKS AND NO WORD FROM CARVANA.. YOU NOW HAVE THE MEANS TO CONTACT ME... WHY HAVEN'T YOU? UPDATE: after 12 weeks Carvana calls me to tell me that this car 'did not meet their standards' so they removed my hold on it. Wasted 3 months. THEN I check again 3 days later and the car is still listed and shows as 'purchase pending' for ANOTHER BUYER!! WTH Happened? Someone at carvana wanted that Porsche?? You BREACHED OUR CONTRACT!

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