Carvana Auto Loans Review|BestMoney.com

Carvana Review

ByMichael GrawJan. 31, 2021

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In a Nutshell

Carvana is an online marketplace with a selection of nearly 30,000 used vehicles that also offers an auto lending program for purchases. Before you shop with Carvana, you can pre-qualify to see exactly how much any vehicle will cost you. There is no minimum credit score with Carvana, making it a good option for buyers with bad credit.

pros

No minimum credit score
Pre-qualify for 45 days
Shop 30,000 used vehicles online

cons

Funding only available if you buy from Carvana
Higher interest rates for excellent credit borrowers

Carvana at a Glance

Direct lender or marketplace?	Direct lender
Loan types	Used vehicle auto loans
Loan amount	$1,000-$85,000
Repayment terms	36-72 months
APR	3.90%-27.90%
Minimum credit score	None
Suitable for	Bad credit; Buying a used car through Carvana

Carvana View Rates

Suitable For?

Carvana auto loans are a convenient way to fund your purchase if you’re buying a used vehicle through Carvana. This online auto marketplace has a selection of nearly 30,000 vehicles and can deliver your car straight to your door. While you can use a third-party lender to finance a purchase through Carvana, using Carvana’s auto loan program makes the purchasing process seamless.

Another benefit to financing with Carvana is that there is no minimum credit score required. As long as you make at least $4,000 per year, you will likely qualify for a loan.

Features

Carvana offers loans for used vehicles sold through Carvana exclusively. You can pre-qualify for a loan using the online application, which only involves a soft credit check. Your pre-qualified loan offer is good for up to 45 days, during which time you can look for cars on Carvana and see what your down payment and monthly payments will be for each vehicle.

Pre-qualify for 45 days with a soft credit check
No minimum credit score required
Compare down payments as you browse vehicles
Borrow as little as $1,000 or as much as $85,000
Repayment options from 36 to 72 months
No prepayment penalty

Application Process

The application process at Carvana is entirely online. You can pre-qualify in less than 2 minutes simply by filling in your personal information and allowing Carvana to run a soft credit check (this doesn’t impact your credit score). Your pre-qualified offer is valid for 45 days while you shop Carvana’s marketplace. Once you select a vehicle for purchase, Carvana will run a hard credit check and finalize your offer terms.

Loan Types and Terms

Carvana only offers auto loans for used vehicles purchased through the Carvana online marketplace. You cannot get financing from Carvana for a third-party vehicle purchase.

You can borrow as little as $1,000 with Carvana or as much as $85,000. Interest rates range from 3.90% to 27.90% for borrowers with bad or no credit. Your down payment and monthly payments will depend on the vehicle you choose, and you can see what your payments will be as you browse vehicles on Carvana.

No minimum credit score
Must have an income of $4,000 per year
Borrow $1,000 to $85,000
Terms from 36-72 months
APR from 3.90%-27.90%
No prepayment penalty

Repayment Options

Carvana loans carry terms of 36 to 72 months, depending on the amount you want to borrow and your credit history. There is no prepayment penalty, so you’re free to pay off your loan early to reduce interest payments.

How Safe Is It?

Carvana protects your personal information with SSL encryption during the application process. Once you purchase a vehicle, you have up to 7 days to return it and cancel your loan if it’s not what you expected.

Help & Support

Carvana offers support by phone and live chat 7 days a week from 8:00am to 9:00pm ET.

Phone: 1-(800)-333-4554

How Carvana Compares

	Carvana	MyAutoLoan
APR	3.90%-27.90%	2.05%-29.40%
Minimum credit score	None	575
Loan amounts	$1,000-$85,000	$5,000-$99,000
Loan term	36-72 months	24-84 months
Suitable for	Buying a used car online	Borrowers with excellent credit

Carvana View Rates

Summary

Carvana is an online marketplace with nearly 30,000 used cars and auto loans to match. There’s no minimum credit score required, and you can pre-qualify in just 2 minutes to see what your payment terms will be as you shop. You can borrow as little as $1,000 or as much as $85,000, and Carvana doesn’t penalize you for paying off your loan early.

Carvana customer testimonials

Great•Reviews 3,538

Excellent

55%

Great

11%

Average

Poor

Bad

22%

Angela Jordan
2 hours ago
The whole process with Carvana was…
The whole process with Carvana was seamless! I would recommend Carvana to anyone. It was so easy, fast, and actually pleasant. I’ll never go back to a dealership again.
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Wylder Smtih
4 hours ago
Should have gone with Motorphlia.
I'm really wishing we just went with Motorphilia. They were upfront and told us the 4Runner we were buying from Carvana was going to be rusted out. It was. We would have paid about the same, but my husband and I both fell for better marketing, I guess. It took us a month to find out the frame of our truck was just painted over. This is why it's best to have experts you can talk with and not just some website with prices posted.
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Jessica
13 hours ago
3 months later....
Most of these reviews are right after purchase (which is when they email prompt you). They make it REALLY easy to take your money of course, so the buying process is super simple and easy. Everything after is a DISASTER. My car was delivered with wet paint dripping off the car, which was ridiculous but I overlooked it because they said they'd pay for it to get repainted. They then recommended me to the worst body shop in the area (a Maaco)... the new paint coat came back with sand and dirt in it. If I wanted to go somewhere else, then the $$ is coming out of my pocket and they gave me a completely unrealistic timeline for finding my own shop so I basically had no choice. PLUS, get ready to wait 5 months for your registration and license plate (my estimated wait is 70+ days after buying the car 3 months ago). Took 2 months to even get the title in the mail. I live right next to the DMV and could get an appointment tomorrow if I needed. Frustrating process.
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S C
17 hours ago
Don't expect a lot of communication
The lack of communication is Carvana's biggest problem. Only once did someone reach out to us, and that only occurred after many phone calls from us. Every time we called we had to be transferred at least twice and verify who we are and what we wanted again. No one seemed to know what was going on. They need to assign a Rep. to each customer that handles the entire process. Aside from that, we love the car.
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Rebecca
17 hours ago
WORST EXPERIENCE
Terrible company! The day the car was due to be delivered, they called and said it was delayed. Did not offer any rental to keep us going. Left without a car for 3 days!! Then finally they give us another date for it to be delivered, to then say they cannot deliver it and we need to collect ourselves. Get there and the windscreen is damaged and we need to take it to the dealers ourselves!!!! absolutely do not buy from them!
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Anthony Gilbertson
19 hours ago
Not great if u NEED a car…
It sounded cool was supposed to take 3-4 days to get a car told me id wait 7 days. Then they delayed it twice got it in 21 days. Told me id get some extra cash for the delay still dont have it prolly gotta complain. Cars check engine lights on end of the first week, so ill deal with that too yayyyy.
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Bill Wolff
20 hours ago
shopping for cars online is excellent, but...
shopping for cars online is excellent, tracking the purchase progress was good except for the third party financing, email notifications were poor (not frequent enough), delivery times kept changing which required new contracts each time (annoying), awkward talking to a different rep each time I called by phone, finally talked to underwriting who gave me the true delivery story
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Allison
2 days ago
Awesome experience from start to…
Awesome experience from start to finish, tags came straight to my front door promptly.
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Nancy Townsend
2 days ago
Please, help me get my car and my money back!!!!
My experience has been an absolute nightmare. All I'm asking is for Carvana to come and pick the car I was going to purchase up, and return my car. The 2017 Smart Fortwo I wanted to purchase was delivered Tue 2/23/21 with a non-working drivers seat belt (won't retract) and when I start the car, it says "service is required in a few days. I took it too the Mercedes dealer and was told it would be $600 and take a week to fix. So when I got home I called Carvana and said I did not want to buy the car. I even said I would drive the 2017 Smart car too them (Carvana) and pick my car up. They said, that's not possible, and they would pick it up at 8a this morn 3/2/21. I even called Carvana last night to confirm the pickup since I hadn't received a confirmation email/text/call. They said everything was on schedule. And of course, no show and no call - I do not work from home so took the morning off to be here.I called approx 8;30a to see what was going on and they said they called and left a vm last night saying they would have to reschedule, they don't have my car. The worst part is they put my order through as if I'm buying the car and they have my money tied up now. I am so disappointed. I hope somebody can help me get my car and my money back. Thank you, Nancy Townsend 1445 Monroe Dr NE, E29 Atlanta, GA 30324 678-521-8468
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Mike
2 days ago
Everything was great until it wasn’t
The delivery was great and the car was immaculate. Financing was easy at the rate at the time was fantastic. Very contrary to the reviews I read at the time. Imagine my surprise when 2 years after the purchase I find out that the title never went through due to their mishandling of the transaction. The absolute worst part was that when I called to get it taken care of they would just give me a story and state that it would be corrected in 1-2 weeks (months ago) I am still waiting for a title so I can just get rid of the car and try again with a more conventional dealer.
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Donald
2 days ago
Good service until after you've paid...
Purchased a GMC truck from Carvana. Started off as a pleasant experience, but when I tried to get some work done at a GMC dealer, discovered it has a Branded title in both MO and AZ. The MI title is fine, so it looks like title washing. Because of liability, GM will not risk modifying the software in a vehicle with a Branded title, so I can’t take it to them for work. Even though it takes up to 2 hours to get an actual human on the line, I have called in 4 times to ask them to fix the issue. Each time, they express sympathy and promise to get back to me but never do. I also wrote a letter to their HQ which went ignored.
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Nicole Berry
2 days ago
I had a wonderful experience with…
I had a wonderful experience with Carvana. The customer advocates were all helpful each time I called with a question. The Carvana system works with you to make your purchase a success. I am well satisfied with the whole experience and most of all MY NEW VEHICLE. Thanks Carvana!!
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damirzanne
2 days ago
selling car to Carvana .... weird experience
weird experience... very sloppy and unprofessional ... they showed up with couple teenagers who were all over my car, moving it back and forth ... they were supposed to bring a check , but supposedly nobody was at the office to print the check ... we rescheduled for the next day , but they called saying their “check printer” isn’t working ... I just told them not to worry about it, I’ll be keeping my car ... very sloppy and unprofessional outfit ... very strange experience , I wasn’t expecting that ... too much going on for a simple transaction... if this is how they buy cars, I can’t even imagine what it looks like when they’re selling it ... I would definitely not recommend doing business with this outfit ...
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Erin Thompson
2 days ago
Mechanical Issues Carvana Had Fixed
Car is low miles and great physical condition. However, I would DEFINITELY take it to a dealer to get checked out. The Carvana inspection is only physical, and when I took mine (the day after receiving it) I had over 3500 worth of repairs to do mechanically. Including replacing a battery Carvana put in to the car that was far to undersized to run it. Other issues included that none of the oil had been changed, the brakes were bad, and the exhaust under the car was damaged. All big issues that would have been easily seen in a mechanical inspection but none were told to me. However, Carvana provides a limited warranty which completely covered the cost of all the repairs needed. Would definitely use them for another car purchase.
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Amy Graglia, PhD.
4 days ago
Easiest way to buy a car
Easiest way to buy a car. Everything feels so safe, easy, and trustworthy. Carvana offers a huge inventory of cars to choose from. Easy financing. Once your car is delivered (which is incredibly fast), the delivery person explains everything to you, answers any questions, and then still gives you 7 days to try it out and return the car if you change your mind.
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Maritza Leerdam pierre
Feb 28, 2021
Worst nightmare
I purchased a car from carvana and traded in my car. They did not adhere to things they told me before my purchase so I returned the car within the 7 day return policy. I never even drove the car. When they came to pick back up their vehicle, I expected my vehicle that I traded in to be returned. It was not! I asked the driver and they said it has not arrived at the hub as yet. Bare in mind this is 1 week later and the hub is about 45 mins from my house. Two weeks went by and I never heard from carvana about returning my vehicle. Bare in mind my vehicle was being financed and carvana was to make a payment of about 10k to my bank to pay the vehicle. I called carvana 3 times to only constantly be told that noone had answers for me. I spent hours on hold on several occasions for nothing. Carvana still never called or contacted me back about returning my vehicle. A month has passed and I received a call from my bank about non payment, then a late payment was posted on my credit report. I called carvana again to be placed on hold for about an hour to only be told they are not moving forward with purchasing my vehicle from me. They gave me no reasons whatsoever as to why they held my vehicle all this time and now deciding not to purchase it. I told them that I need my vehicle back at this point and they said I need to come and get it. Bare in mind, this vehicle is no longer registered and insured and they are instructing to drive this illegal vehicle in the road. Why would you remove this vehicle from my house and not return it. How can you hold my vehicle this long and never contact me to tell me anything no matter how many times I reached out.
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Philip Lee
Feb 27, 2021
Never deal with carvana
Three different experience with Carvana all bad first was before Xmas bought a car for my daughter they brought someone else’s car took a week to resolve that so I thought it was just a fluke at Xmas bought a car for my wife as a present day of delivery can’t deliver due to some bs wasn’t going to be here until January wrecked out Xmas so I bought her a car from dealership this month bought a truck was out of town working had a delivery date everything set drove 9 hrs home to receive truck got email 2 hrs before delivery truck is in Texas can’t be delivered for another week cost me 10 grand to shutdown come home for truck told them to cancel and I will not do anymore busines with them they are the worst will lie to you then not deliver
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Elisa Ann
Feb 27, 2021
Could not be more pleased with the…
Could not be more pleased with the Carvana car purchase experience. Simple, straight forward, and the car is exactly as promised! Already looking at a car for another family member!
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Mary Sweeney
Feb 27, 2021
Flawless experience…
I had an absolute flawless experience with Carvana. I am definitely going to recommend them to everyone.
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customer
Feb 27, 2021
Carvana is a great company to work…
Carvana is a great company to work with! Everything was so easy, from finding the car I wanted, financing, and delivery. I would recommend them to everyone. When my car was delivered it was spotless inside and out, had 4 brand new tires, a fresh oil change, and a full tank of gas. I'm incredibly happy!
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ALEX & GREG
Feb 27, 2021
9 months to receive title & registration!
Took 9 months to receive title & registration. No one was actively working on our case until we started calling everyday. Most customer service reps are incompetent and not at all helpful. After getting our title & reg., we wanted to trade in our car with them but were given an extremely hard time when trying to verify documents. We ended up getting a better trade in deal at a local dealership and had our car within hours. I will not recommend Carvana to anyone looking to buy/sell/trade a car.
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Curty Benjamin
Feb 26, 2021
Awesome services
Awesome services! No hassle, not wasting time at the dealership like all day doing paperwork, no talking to nonsense dealership, and with the facts right on your palm, what more you can loose?
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VF
Feb 26, 2021
ANGRY CUSTOMER!
I placed an order for a vehicle, selected the delivery date, signed the contract, and received a confirmation email about the delivery this week (Tuesday). Today is Friday and the vehicle was released. The first rep, who was making me seem like I was stupid, told me I never received a confirmation email from Carvana when I was looking at the email. The 2nd rep who was a little more caring advised it was a SYSTEM ERROR! WTH!!! Now, I am not able to surprise my daughter with her first car next week, and since they did a hard pull on my credit, I will have to get another hard pull done somewhere else. I DO NOT recommend using Carvana as you may have a SYSTEM ERROR and your car gets deleted or the REP may tell you that you are lying about receiving a confirmation email. I am beyond P$$$$$! No regards for the hard pull they did on my credit.
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Vince Vail
Feb 26, 2021
I would give them ZERO stars if I…
I would give them ZERO stars if I could. They had a 2021 Rav 4 listed on their site. The car had 5,000 miles on it. They included a car fax report that said it was not in any accidents. We decided to make an offer and the paperwork process began. My bank needed a signed contract for the loan. When Carvana sent that over, it included the vehicle VIN # so I decided to Google the number to see if anything came up. Well, it showed a picture of the Rav 4 and it was listed on a salvage auction site. Apparently the vehicle had been in an accident and sustained severe front end damage as well as damage to the engine. Carvana NEVER mentioned any of this to us. We called there immediately to cancel our order. After waiting on hold for more than 30 minutes, a sales manager came on the line and gave us a little bit of a runaround, but eventually agreed to cancel the order. Carvana SHOULD have let us know they were selling a car that had severe damage to the front end and engine. VERY UNETHICAL!!
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Tulgor
Feb 26, 2021
This is our 2nd purchase from Carvana…
This is our 2nd purchase from Carvana and again a all around great experience. Everybody was so helpful. We highly recommend Carvana. My wife and I are always bragging about Carvana.
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RVSELLER CARTE
Feb 26, 2021
I had an amazing experience buying my…
I had an amazing experience buying my new car! I couldn't believe how fast and easy everything went! I literally picked out my car...submitted my info and within a couple hours was approved and set up for delivery just 48 hours later. The delivery was prompt and professional. Would DEFINITELY recommend this IS the way of the future.
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SuzyQ Beauti
Feb 25, 2021
One week in…Love it!👍
I had a pretty good experience with Carvana so far. This is my first time going through them. Like it says, "Hassle free" compared to traditional dealerships I've been to was my experience & they have packages they offer for your new purchase. The only con that I have is that I was hoping to get my car delivered & feel that "excited" adrenaline, but they did call & text me to keep me informed. Love it!
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Jennifer Messner
Feb 25, 2021
So much better than all of our…
So much better than all of our dealership experiences! Friendly staff. Carvana is clear in it's communication about their process. No hassling. No pressure. Car was exactly as advertised. Extremely happy with my experience.
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George Daley
Feb 24, 2021
I had a delay in my delivery 4 times in…
I had a delay in my delivery 4 times in that time I had to rent a car to get me to work which was a very expensive cost. Other than that the customer service I received was excellent from everything I experienced. So thank you for that and I love my car
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Mike
Feb 24, 2021
Better than a dealership
I had an easy time finding a car on the app, as well as getting pre-qualified for financing. Skipping the hassle of dealing with a car salesperson was a joy. Once I purchased the car, the long process of form-filling was also very simple. Once it came down to crunch time, things got a little tricky. I submitted my new insurance to Carvana about 12 days before I was to receive my car, but they waited until the day before delivery to tell me I needed to make changes, which I think led to my car being delivered late. I understand that things can be delayed a bit due to Covid, but I was not happy that Carvana waited until the last minute to let me know about the insurance changes. The late delivery also led to a stressful series of events dealing with my insurance after I received the car, which would not have happened if we had worked out the insurance issues well in advance. Overall, the process was much easier than going to a dealership, though the logistics of receiving my car were sketchy, which is not the fault of the driver delivering my car. I would also prefer to have one Carvana representative helping me with my car, rather than talking to two or three different ones. But maybe that’s not possible since one can’t expect one rep to be constantly available for help.
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Monique Strafford
Feb 23, 2021
My experience with purchasing a car…
My experience with purchasing a car from Carvana was quick and easy. Everything was online and the process was very convenient. The delivery of my car came on time and the driver who delivered my car explained the entire process. He made it helpful to understand my next steps.
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William Vogler
Feb 23, 2021
Kinda fun!
The entire process was easy and kinda fun. Probably never go to a dealership again.
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Brenda Lynn
Feb 22, 2021
Be prepared to pull your hair out…
Be prepared to pull your hair out during the purchase period. The underwriting department will hound you about specific details/documents/ etc that are not necessary when buying from a traditional dealer. This IS NOT easier than traditional buying. Selection of available cars is extensive, however.
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Daniel Pulka
Feb 21, 2021
Best car buying experience
Best car buying experience! At my age, going to see a car salesman is right up there with getting dental work done! This was seamless and easy to do. The only drawback was they told me it would take 4-7 days for the down payment to come out of my account and it came out the day after I received the car. Carvana you have a great service, just keep everything on the up and up.
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Josiah Middleton
Feb 21, 2021
The People’s Dealership
If anyone is in the market for a car I’ve got a recommend Carvana. It really was the easiest thing ever and avoiding the dealership was great. They have tons of options for different budgets I got qualified for financing in about five minutes. They have a good size selection of vehicles they don’t require a down payment as well that you’re going to be paying more in interest if you go that route. Once I pulled the trigger and decided that I was going to buy my car the entire purchasing process took about an hour and a half. I chose my delivery date for a few days later which had to be rescheduled due to getting called in for snow removal. Rescheduling was as easy as a phone call I think I waited on hold for only seven minutes. The driver called about three hours before the scheduled delivery then again when he pulled into the driveway. The two forms I had to sign we’re in the passenger seat then they had you take a test drive if you want your hand the driver your papers and it’s yours.The two forms I had to sign were in the passenger seat then they had you take a test drive if you want. You hand the driver your papers and it’s yours. It gets- better they offer a seven day trial. Starting on delivery of the vehicle where you can return your car for ANY reason. You don’t like the interior? Seat feels funny? Buyers remorse? Send it back. They also offer optional GAP insurance and a one-year warranty, in addition to the included 100 day/4,000 mile warranty. 3 free oil changes & tire rotations as well, and a Carfax report. Good luck finding a used car dealership that comes close to the convenience and hassle-free buying experience. Carvana is truly the people’s way to buy a car, I’ll never go through a traditional dealership.
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Steven Arturo
Feb 21, 2021
Slogan of Carvana is supposed to be…
Slogan of Carvana is supposed to be making buying a car easy.. But I ended up having a terrible experience from day one! I began my search for a vehicle on Jan 3rd, 2021. I ended up terminating my contract and service with Carvana on 1/10. This terrible experience actually affected my performance at my career and resulted in me falling behind in a few projects. And while I am working, I am stressed and tired out from all the wasted energy and effort. At first it began with their website. First it was not a problem but the site and app is so glitchy and buggy. I was not able to upload my documents because the system kept bugging out so my delivery date got delayed Then I contacted customer support. So they instead sent me a link to upload the docs but the site connected to the link was glitched out too. It was like a stand still picture..I still was not able to upload the docs. So we resorted to sending the docs directly via email. No problem. A part of this is their phone line communications. Every few phone calls instead of music, I would get this loud beeping noise and it just killed my ears. There has been a few times the phone line disconnected. I remember one time, one of the reps picked up the phone. Then in the middle of the conversation I hear this robotic voice: “Connection is disrupted. This phone call will now end”. Ends call. There was only twice where the rep did not bother calling me back. This overall bothered me more. Their main problem was my proof of residency. I submitted so many documents that one of these guys can easily victimize me via identity theft. I submitted my mortgage info..my medical bills and policy..utility bills..mail..insurances..etc. But whoever reviews the documents is sooooo picky!! Apparently, they want an odd few specific documents. I literally proved where I live multiple times. So they kept pushing on the delivery. I gave away private info and they still did not want to release the car to me. I needed the truck asap for work purposes. I waited more than a week for the delivery date. So of course I became stressed, angry and frustrated. I had asked to be compensated. Customer service said they would check. This is a whole week of my life wasted. I have been telling the reps that I will terminate the contract and end their services if I do not receive the vehicle today or next 24 hours. I had asked to speak with the manager/supervisor three times, however only one person contacted me but I had to miss their call due to work. I called back and asked to speak with the supervisor or manager again, but no one else talked to me. Seems they just avoided me. I ended up going to the Ford dealership in SB and it only took 3 hours!!! Versus carvana taking up a grueling and stressful several days! Almost a week! The dealership even beat Carvana’s price by a few grand! And still no one from Carvana ever called me back!!!
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Chris Bonura
Feb 20, 2021
Some vehicles on eBay may already be sold
I purchased a car through eBay, and had to reach out to them in attempt to complete payment, only to find out the car was already sold. Apparently they don't pull them off eBay immediately after they've sold. I had another purchase lined up, and I told the other seller I had found another car, thinking I had purchased one from Carvana. This was on a older vehicle that isn't easy to find with the low mileage I wanted. So I lost out on both cars. The customer service rep on the phone was polite and apologetic. He said he's seen this happen before, but obviously there's nothing they could do since it was already sold. Again, just a poor system that ended up costing me on another vehicle, and now I could be out searching for months to come.
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Daniel
Feb 20, 2021
Great Value!
The entire process from start to finish was made very easy and executed smoothly. I got a vehicle that had everything I was looking for great value!
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Diego Arocena
Feb 20, 2021
Carvana has been the most amazing…
Carvana has been the most amazing experience in car buying ever. I’ve been to many dealerships and this is truly the way car buying should be I will recommend Carvana to everyone I know
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Adam Cogan
Feb 20, 2021
Overall wonderful experience
Overall wonderful experience! I am very pleased with my recent purchase from Carvana. I've told my friends, family, and associates at work.
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Shawn Robertson
Feb 19, 2021
Delays, delays, and more delays...
Was delayed once on a 2018 highlander due to a mechanical failure. Then cancel that order and get a 2015 highlander. Delayed twice due to technical issues and weather respectively. Terrible wait times for customer support and hearing multiple different answers from different reps. Only getting 2 stars due to the vehicle being absolutely amazing. If this vehicle was on a lot for the price I would've bought there. Skeptical about buying again.
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Keo Sar
Feb 19, 2021
The car listed was never in stock. Bait and switch to get stuck with their financing.
I found a vehicle that I really wanted so I moved forward with Carvana financing and followed through with everything on my end. I received an order confirmation with a set pick up date. So I went ahead and purchased insurance. I check back in with customer service about a week later because I hadn’t heard from anyone since my order was confirmed. Come to find out they sold my my car to another customer. The robot sincerely apologized. The End. - Carvana Financing can’t be used elsewhere. So your stuck with their offerings if your vehicle ends up not being available. -Customer Service reps are robots. Preconfigured to annoy you with useless answers before you can get to an agent.
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Jennifer Denson
Feb 19, 2021
The best car buying experience ever!
From the beginning to the end of my experience it was awesome. It was a really smooth process and every associate was exceptional. My goody package upon delivery took the car. I’m glad I purchased with Carvana.
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Steve Walden
Feb 23, 2021
Car had damage they say they will repair stay tuned for updates rating may go up
This review is open to updating I just received email they say they are fixing cosmetic damage stay tuned. It took forever for car to be delivered. When it was finally delivered it was in the middle of a snow storm that lasted a week and a half. When I finally got it unburied beneath the snow there was 2 big dents on the roof. They said I had to report it in the first seven days. During this storm we had temps down to -34f and couldn't get out and inspect it. It was about ten days later when I found the dents. What a way to do business. I will never buy from them again. I will not recommend them in any way and the pictures will be posted on social media. Thanks Carvana. Carvana just emailed me 02-24-21 and said they will fix damage stay tined for updates
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Joe Petro
Feb 19, 2021
First time buying a car online
First time buying a car online. Carvana is great. Communicatin is excellent and the transaction was painless. I will never go back to a dealer to buy a car. I will use Carvana again and I will tell my friends how easy and seamless the process.
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Emily McGee
Feb 19, 2021
Super easy process
Super easy process! My only complaint is that my left blinker bulb is out. Seems like something that would have been checked and replaced. But otherwise very happy with our second purchase through Carvana.
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Mel Jolet
Feb 19, 2021
This was the absolute best car-buying…
This was the absolute best car-buying experience i've had ever. Hassle-free, no pressure selling, warm & friendly agents! We got top dollar for our trade-in, and a great price on our new Honda HR-V. Will definitely be using Carvana in the future.
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Sarah Gross
Feb 19, 2021
Everyone was friendly
Everyone was friendly, helpful, and made the whole process very easy!
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Nathan Colgain
Feb 18, 2021
Love the car, but the process was a nightmare for me
First off let me just start off by saying that I love my car and I'm glad that I purchased it, but that being said the process that I've gone through to get this car was a nightmare my contract was messed up the terms were messed up I sent back all my registration papers and they lost my emissions paper. So now I got to do my emissions again and then send that to them all over again so that's more money out of my pocket on top of that because of contracts that messed up and I didn't get my car for 2 months after the approval date I have now made two car payments in one week needless to say I probably won't go to carvana again to get a car but in the meantime I do love my car. So thanks for that. The process was really screwed up but the customer service was always helpful.
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Steven Boswell
Feb 18, 2021
Carvana over-relies on A.I.
Carvana over-relies on artificial intelligence for customer service. Too many times in the purchase process I had to spend way too much time trying to navigate the AI front door only to be met with excruciatingly long wait times to talk to an actual human to help me with my issues. Now that I finally have the car (which my family and I really like), the automated “service flow” is pestering me about registration steps that do not allow for COVID related delays at local DMVs to get necessary documentation sorted. So, I get a daily email and text message from Carvana telling me what I and they already know as I had to talk to an actual human to tell them about the delays. Overall- what has been designed to be a “seamless” car buying experience has proven to be seamless in only the best case scenario. They need to spend more time designing at the edges and figuring out how to give actual better customer service with humans instead of AI. If this is the “future of car buying” I’ll gladly go back to the dealership and haggle with the sales manager. At least in that case I get to talk to real people and I can drive the car home that day and not getting hassled about the paperwork.
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Shane Griffiths
Feb 18, 2021
Well it was a horrible start
Well it was a horrible start! They say they do an inspection on all their vehicles well I don’t know if the individual was blind or just didn’t care about their job. I was sent a car with a bad heater core, bearing out and several other issues, needless to say it broke down the first day and went back to Carvana! It was a nightmare. Also why send cars to people that are filthy and not clean on the inside? Detail them. I get the outside being dirty in transit but there is no excuse why the cars can’t be vacuumed and wiped down. The only reason I got another car delivered was because of one employee her name was Nicole she was very helpful and cares about her job. I still had to meet the transport somewhere to pick my car up so maybe don’t advertise at door delivery. I’ve had three cars delivered from Carvana and none of them have been delivered to my door. One was delivered in a different city. If you want a huge selection of cars and easy financing Carvana is the way to go but don’t expect a clean car upon delivery. They need to step up their game since they are charging over NADA on these cars. Cool concept and I hate dealers so I’d probably buy again but hopefully not for a long time.
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ME Ellender
Feb 18, 2021
I know you can do better
The car is missing floor mats-has handprints on the headliner-and has alerted me that it needs an oil change-I expected much better-very disappointing-the delivery was prompt and professional but the overall experience was again disappointing
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Jud Walker
Feb 17, 2021
This was very easy process
This was very easy process, way better than sitting at a dealer for hours.
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John Mayor
Feb 17, 2021
Terrible experience!
Tried to trade in my truck and purchase another one through carvana. Got all the way through the process and all they needed was to verify my ID. Asked me questions about a mortgage I didn't have and the year of my previous vehicle which was not listed. Failed their ID verification twice and was told couldn't do anything with them for 6 months. Safe to I'm going to a lot next time.
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Laura M.
Feb 16, 2021
This is the only way to buy a car!
This is the only way to buy a car! I tried going to a dealership and the salesman were already swarming us before we could get out of our car. The process is so simple. Price is set so no haggling. Literally took me all of 10 minutes to purchase. All other staff involved were nothing short of awesome! Delivery was on time down to the minute. Delivery driver was knowledgeable and super nice. I was hesitant to buy a car this way but now I am telling everyone how easy it is.
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Curtis Reid Berrien
Feb 16, 2021
Furstrated- Ready to give up
I spent hours researching and finally placing an order for a car. When I got to the financing task, I was told that I had to lift my credit freeze and that after I did so, I would be able to complete the purchasing process and obtain terms. I lifted the Experian credit freeze and went back to finish the buying process. It's been 72 hours since I lifted the freeze and the Carvanna site STILL will not let me complete the buy. I've talked to 3 or 4 "customer service" reps from Carvanna and they've all extended the hold on the car for me, but I still can't complete the finance application process...the site continues to ask for my data, I press "submit" and the site returns my to the same form I had just completed and asks me to start over again. In the meantime Carvanna's arch competitor, CarMax approved my financing in under 10 minutes. I am holding on for Carvanna to come through...but am extremely frustrated and of course, am unable to contact anyone who has any real power to help.
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Niccole
Feb 16, 2021
Carvana is top notched!
The experience of buying a car with Carvana is the best I’ve ever had. The delivery of my new car was stellar and the customer service was A1♥️
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Birch Denney
Feb 16, 2021
What a breath of fresh air
What a breath of fresh air. I needed a new car but dreaded going to the dealerships & lots where I would have to haggle with pushy salespeople. I would feel like I needed a couple of HOT showers and live with knowing I got screwed no matter what. With CARVANA I was able to take my time, in the comfort of my own home. I was able to tailor my terms including down payment, monthly payments, mileage, and options. I love the 2013 Mazda3 I purchased better than the 2017 Mazda6 I owned previously. WOW!! Thank you Carvana.
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caleesha jones
Feb 15, 2021
"Bate and switch" You did not provide…
"Bate and switch" You did not provide my actual finance change until after I received the car. In the creases of the car have lots of heavy dirt as it's been In a flood I could not get my me
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Chris Shields
Feb 15, 2021
Carvana contacted me with an offer on a…
Carvana contacted me with an offer on a car I have listed (2-15-21). They were $3k below trade in, and $7k below private party value...absolutely insulting. I never leave reviews, but this experience angered me. I would not trust them with my neighbor's cat. Avoid.
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Katie Broadwater Foglio
Feb 15, 2021
Simple but flawed
The overall process was simple enough. Some customer service agents are super kind and helpful, others were rude and downright unintelligent. When my car was delayed due to a snowstorm NOWHERE near my home, one agent informed me that she “didn’t know that area, she’s in Arizona.” For a company who’s ENTIRE business model is shipping a car directly to your door, you’d better know the contiguous US.
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Erin Mackey
Feb 15, 2021
Shady-only offering half the trade in value that EVERYWHERE else does. Don’t trust them.
I am in sales so I understand the game to an extent. What I can say is that I’m car shopping at the moment and I’ve had a few dealerships scan my car to get me a trade in amount. For the most part I’ve been getting told $4-4500 dollars . however Carvana told me $2000. My recommendation for literally every single person is to shop around and see how much more you can get for a trade-in since Carvana drastically under shoots and without an option to negotiate. As a sales person, I think that if they are doing this, there’s a lot more that they are doing to try to get away with.
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Dave J.
Feb 15, 2021
Carvana treats their customers terribly
My experience trying to purchase a car from Carvana has been nothing short of terrible. The company touts itself as a ‘faster, more convenient’ way to buy a car, and in my experience this is completely false. I had issues just getting my purchase processed. Then the day before my scheduled delivery date I received a message that my delivery was going to be delayed another 6 days. This was unacceptable as I had purchased the truck to move, and was scheduling my moving plans based on the truck delivery. So, in the end,I had to rent a truck. (Carvana did not offer to help, when I told them this they indicated that they would not make any financial reparation.) Two days before my new delivery date, I was again told that my purchase was delayed. Again, this was extremely unacceptable as I had made additional plans around my new expected delivery date, just to be let down by Carvana. This whole process has been going on for weeks!!! The customer service at Carvana is worse than terrible. When trying to communicate with agents about a delivery date that would work, I was simply ignored. On time delivery is obviously not a thing at Carvana. And it’s obvious that they put profits over people and customer service. I will never use this company and I will encourage all of my friends and family to go to an actual dealer and to not waste their time with this business. However, if you’d like to wait weeks for a car and love terrible customer service, then this is the business for you.
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Lisa T
Feb 15, 2021
What an improvement!
So, this is my 2nd purchase from Carvana and I must say this time was hands down, 100% better! Unlike the 1st time, this vehicle was extremely clean inside and out, I didn’t have to get an oil change upon delivery, full tank of gas, excellent communication and an on time delivery. This vehicle looks way better than I expected-it’s basically brand new, my neighbor even came outside to comment on how good it looked and to inquire about the process of buying from your company!
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Mel
Feb 15, 2021
This is my 2 purchase with Carvana
This is my 2 purchase with Carvana, They are the best!!! I will never buy a car any other way. Great customer service. Love my new truck.
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Jason Buckner
Feb 15, 2021
Very convenient purchase
Very convenient purchase. I’ll never buy a car anywhere else in the future. Thanks again.
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Darwin Padilla
Feb 15, 2021
I love my Mazda 6 everything is…
I love my Mazda 6 everything is wonderful, I don’t give the five stars because on the car’s description said that it had heated seats, and it doesn’t have heated seats... anyway I love the car !!!
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Michelle McNeil
Feb 14, 2021
Easiest way to buy a car!
Loved the hassle free ease off choosing a vehicle. Probably could have gotten a better deal on our vehicle we traded, but it was worth not having to sit in an office for hours at a dealership.
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RIZA BAYOĞLU
Feb 13, 2021
Should you buy from Carvana?
If you want to skip reading the rest, my advice is DO NOT buy from Carvana. I liked the way you buy a car from Carvana, it is easy to order a car online and they bring it to you. But I had an awful experience with Carvana and do not recommend it. First, when I got the car, there were major, long scratches with similar patterns on both sides of the car and on the mirrors. These scratches were not mentioned in their advertisement. They either intentionally hide it or something happened when the car was being delivered to me. Anyways, they told me that they will get these damages fixed through a contracted company, so I decided to keep the car. However, later, this contracted company initially rejected fixing most of these scratches. After several emails and phone calls back and forth between Carvana and the company, I got the scratches fixed in the end. This process took several hours from my time, and I did not have my car for four days. I was mad and very frustrated. Second, they were supposed to handle my car's registration and provide me the plates. They gave me a temporary plate which expired shortly after. I called them one month after I bought the car and realized they did not even start the registration of my car. They told me that I have to go to DMV and get another temporary plate. I did, but this was their responsibility but not mine. It took them approximately four months to send me the permanent plate. Again, I lost few hours on something that was not my responsibility. All these happened in the middle of a pandemic and after I started my new job. Being already very busy at work, my experience with Carvana caused a lot of stress and time. If you are thinking of buying from Carvana, hopefully, these provide you some insights into what you can potentially expect.
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Jose Cardenas
Feb 13, 2021
It went good except after I got the car…
It went good except after I got the car I noticed some interior damage they tried to cover up by folding it down but when I vacuumed it pulled the tear up and the shipping wasn't the best they never shipped it out untill I called them the day I was supposed to get the car other than that the people were nice
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B. Barton
Feb 13, 2021
Very pleased!
Shopping for a “new” vehicle was a simple process. Carvana was great about taking you through the necessary steps. There was a glitch with delivery but Carvana was very accommodating. The 2012 Honda CRV was in excellent condition and exceeded our expectations. I wouldn’t hesitate to buy another vehicle through Carvana. It’s pretty cool to have your vehicle delivered directly to you. We are very pleased!
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Angela
Feb 13, 2021
So easy and no pressure from a…
So easy and no pressure from a salesperson
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Michael Coconato
Feb 13, 2021
Selling experience
Selling experience. At oakbrook location was great. Took like 10 minutes total and no bs. Got my check and was out. Staff was nice. Thanks carvana.
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SSS
Feb 13, 2021
Just okay
Great car, great price, but three delivery dates, lots of time on hold, time off from work to deal with repair shops....their 150 point inspection missed major items like the a/c, alignment, overfilled oil. Not the new way to buy a car, just different - but I think I regret not going to a dealer where there was someone to handle all of these issues in a timely manner.
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Susan W
Feb 16, 2021
2nd Purchase and TERRIBLE Customer Service
My first first purchase from Carvana four years ago was smooth, easy, and overall positive. Now I'm trying to trade that car in for another and it has been a complete nightmare as the website continually crashes and the transaction is halted. Wait times on the phone start at 20 minutes. Sometimes the chat is available, sometimes not, and you always start with a bot, then get an "advocate" when the bot can't answer a question. The live people show absolutely no concern at all for my concerns and promise to notify me when the web is fixed, but they don't. Terrible customer service. And I haven't even seen the car yet and who knows if I'll ever be able to complete the transaction. UPDATE: Calling the number provided in the response does nothing other than to place you in a call center queue. On delivery date, I got a text 20 minutes before the appointment stating that it would be at least 45-50 minutes before the car would arrive. An hour later, I called the driver and was told the car wasn't loaded up yet due to the weather. This has been typical of Carvana the whole way thru - NO COMMUNICATION TO THE CUSTOMER. I rescheduled an appointment to be here on time and now it's two hours past delivery time and I have no idea if or when the car will arrive. Called the main office, got put on hold for 20 minutes, then disconnected. Call again, got the story about bad weather (which is understandable - but communicate with the customer!) and still no idea when the car might arrive. Would reduce my rating to zero stars if I could.
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LL Laney
Feb 12, 2021
Carvana made it so easy to buy a car…
Carvana made it so easy to buy a car online. The few times I needed assistance it was easy to have a chat via text, and also get a live person on the phone. The car that was delivered was exactly what was advertised. I would purchase through Carvana again. Thanks to you all!
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Henry C
Feb 11, 2021
Wasted my time
Wasted my time. Long waits. Barriers and inefficient communication. Would never do business with this entity.
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Andy Moore
Feb 11, 2021
4th and final car we've bought through Carvana
This was the 4th car we've bought through Carvana, and it's also the last. We've had wonderful experiences with every other purchase, but this one was worse than bad. First off, it takes 30 minutes to get ahold of anybody, and it's impossible to speak to the same person you've talked to before (who is familiar with the entire terrible process you've already gone through). I was given empty promise after empty promise, and my pickup date was rescheduled 3 times without my knowledge. Sad that this happened because I plan to be replacing another family car in the next year and now I have to find another company to work with instead.
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Stas Ethridge
Feb 11, 2021
This company is a f***ing joke
This company is a f***ing joke, they will take every chance to screw you over by their offer for your car and try to make the most money for themselves. I was offered 196 dollars for my 2005 wrx sti when I could sell my headlight off of it for more than that. Would not recommend working with this company.
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Madeleine Munce
Feb 11, 2021
Great experience!
The car arrived clean and looking brand new. The driver called ahead of time to warn me of a scent issue, but it honestly didn't smell as bad as I was expecting, so it was fine! There was no smell after a day or two. Got it looked over by a trusted mechanic during the 7 day period and it checked out fine. It has been well maintained and I feel like I made a really good decision purchasing from Carvana.
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Kendra Sneed
Feb 11, 2021
My experience with carvana itself was…
My experience with carvana itself was so simple and easy! I felt like it was a scam because I didn’t have to do anything. My car was delivered on time. They noticed a problem cosmetically and approved to have it fixed. I am sad to say I’m yet to hear from silver rock about it. But I am very pleased with the car so far
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Darian Reese
Feb 10, 2021
From start to purchase
From start to purchase, everything was easy and simple. I've never bought a car before but with carvana there was no anxiety about haggling with a dealer or not understanding how things worked. I also used their financing option and I look forward to working with them!
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Ben Addis
Feb 10, 2021
Convenient process but disappointed
Convenient process online and having car delivered was nice. Customer service and delivery driver both have been professional and easy to deal with. Car arrived with defects that are unacceptable in my opinion when paying a premium price for a vehicle. These have included low power steering fluid, leaking/dry rotted tire(s), original battery with corroded terminals, loose console, clunking and play in steering. Car has been to 2 repair shops within the few weeks of ownership and is still currently at a dealer which has loaned me a car while mine is being repaired. Most repairs have been covered by third party warranty that came with the vehicle. Some I have been liable for. Also, car arrived with filthy windows and an all around poor detailing job which required a few hours of elbow grease to get it cleaned up.
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Keith Neubert
Feb 10, 2021
Worst Car Buying Experience
Other than the selection of cars, I don't have anything good to say about my car buying experience with Carvana. Delivery was a nightmare. I was told so many different things about delivery from different customer service reps. First I was told that I could pick it up at no cost in northern California less than 2 hours from where I live in Nevada. Then they said it wasn't possible. Then I was told that I could pick it up at no cost in Las Vegas. Then they said it wasn't possible. So I had to pay $599 to have it delivered to my house. I was told that if I needed to return the car for any reason that there would not be second $599 fee. The car arrived filthy dirty. I can understand dirty from being transported, but this car was obviously not washed in months. The delivery driver was in a hurry, so I had no time to inspect the car. After getting it washed twice, I found 2 dings, scratches and a terribly refinished rim with the coating flaking off. There was also a bug mark that was 2 inches in diameter that had been on the car for so long that it had etched the paint. It is still visible after having it professionally buffed and detailed. As for the interior, there were also glue marks on the passenger seat from repairs and interior door panels with the finish rubbed off in 4 places. None of this was disclosed by Carvana. Instead, they chose to disclose the tiniest 2 flaws that were much less of an issue than the items they didn't disclose. I decided to return the car, only to find out that Carvana now wanted another $599 to return it. So, I asked them to fix the issues and they first told me they would. Then they decided that they would not fix the issues and instead threw me a whopping $100. I will not buy from or recommend Carvana to anyone. The entire experience was terrible. If you decide to take a gamble with Carvana, good luck to you!
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Kristen Singo
Feb 10, 2021
Horrendous experience
Horrendous experience! We had all of the paperwork complete with a trade in. The next day, we got a call saying they needed a lein release ( despite the trade in being paid off and them having the title) so, I called Wells Fargo to be told it will be to me in 10 business days, and that's the only way they can do it. So, after phone call after phone call and 38 -42 minute wait times each time, I was told there was nothing they could do for us, and that they would not be able to hold the car. I spent a total of 5.5 hours on the phone with carvana to get no where. Also, to be told that they don't deliver or pick up in Delaware, so they I'll need to drive to Philadelphia. This place is supposed to eliminate the headache of a dealership. However, they made it worse. We will never try to do business with them again, and would much prefer a dealership!!
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D Filkins
Feb 09, 2021
Couldn't be Happier!
Nervous about buying a car online, but pleasantly surprised with my experience. I bought a used Equinox and it was everything they said it was. Loved how they showed pictures of the whole car, even pointing the imperfections. The financing was super easy, and paperwork was a piece of cake. They kept their word on the delivery even through a winter storm. Our delivery person was so nice, and honest.. truly amazing and the car was immaculate. Thank you Carvana...I will definitely be a repeat customer.
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Chris M
Feb 09, 2021
Mixed results
I've had a pretty mixed experience to be honest. Shopping for the car was painless, but things started falling off as it got closer to my delivery. After I completed my purchase, I would get text updates stating Carvana would be sending me an email, but the emails never came (an agent confirmed nothing was sent), or I would get calls where, when I'd pick up, it just hold music or a message saying their inbox was full. Minor annoyances, but they left me pretty confused and wondering if my purchase was even going to go through. Delivery was on time and painless, but the car was much dirtier than I would expect for a newly purchased vehicle — there was grime all over the interior console and arm rests, so my first trip in the car was to buy cleaning supplies (the massive bird droppings on the roof of the rear hatch was a nice touch too). Also, the screen is pretty damaged, and that wasn't documented as an imperfection. Overall, I'd probably use Carvana again, but only if it was a significant discount over a dealership. All of the cars I drove at dealerships had clearly been well taken care of, but it doesn't seem like the vehicle I got form Carvana was.
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Carlos Manuel Rangel
Feb 08, 2021
There is NO customer services
There is NO customer services. You cant talk to a human. Try the 1800 number and they have you on hold for n hour. You finally leave your number for a call back and they never call. I found a car I like an initiated the purchase. After I finished taking pictures gathering my information submitting it I hit the final button and after all that waste of time filling in the online application they sold the car to someone else.
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Shawnette Thebeau
Feb 06, 2021
Terrible experience with Carvana!
Terrible experience! We set up a trade in/purchase deal and kept getting the run around on delivery date. At the 3rd new delivery date and way too many excuses we just canceled everything. Don't recommend! What a giant waste of our time.
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Sierra Townsend
Feb 06, 2021
Easy process but has high APR.
I was able to find a car that didn't require a down payment. The processes was really easy and i felt I got a great price for the car. The only problem I have with carvana is the APR is very high no matter you're credit score.
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K Thomas
Feb 06, 2021
Easy and convenient process
Easy and convenient process! Really enjoying my vehicle and happy with my overall purchase and experience! Customer service is helpful each and every time!
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Melissa Michelle McGowan
Feb 06, 2021
Very quick & professional services
Very quick & professional services. Such a useful service. Really easy to order. Prompt delivery service. Informative, friendly and helpful service. I like it.
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Victor Mahaffey
Feb 06, 2021
The process was smooth and convenient
The process was smooth and convenient. My delivery driver, Sara, was absolutely professional and courteous! She took the time to explain all the details of the purchase and paperwork. Her customer service was second to none. She was absolutely the best! Silver Rock did a fantastic job covering all of my mechanical and cosmetic issues as well and made the process simple and easy.
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Mike Andrew
Feb 06, 2021
Very seamless experience!!
Very seamless experience!!! Loved everything!! The driver was very helpful when the car was delivered.
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Tom Kohn
Feb 05, 2021
Great experience!
I am very happy with the entire experience. The website and dashboard are very user friendly. Even the people I had interaction with were great. The drop-off of the vehicle and pick-up of my trade was super easy. I will definitely will use Carvana again!
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Legacy Terrell
Feb 05, 2021
If you need a car in a reasonable amount of time do not use Carvana
Carvana is absolutely horrible. If you need a car in a reasonable amount of time do not use them. My husband is in the process of trying to buy a car from them he is in the military currently stationed in Washington...they told him they could register the car in Washington(his permanent address is in Virginia)....then they called back a weeks later and said they had to register it in Virginia and it would take another week before they could ship it. And today they sent him his registration and they registered the car for Indiana! They have been extremely unhelpful and negligent. Anyone would be much better off buying from a dealership. They charged him $600 to ship it and they told him it’d take 5-15 days before they’d be able to find a third party to ship it(and that was before the headache of them messing up the registration twice).
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Angela Borboa
Feb 05, 2021
Carvana is amazing!
I absolutely enjoyed using Carvana. They made everything so quick and easily understood! They always made sure to keep me updated on the status of my car via text/call. They really do care about their customers and are there to make car buying so much easier. It's a great change from car dealerships.
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Taryn Doucet
Feb 05, 2021
This could have gotten 5 stars
This could have gotten 5 stars, but my delivery was rescheduled twice. Otherwise, I loved the entire experience. The car was exactly as described and the fact that I didn't have to go anywhere to get it was super convenient. I don't think I'll ever shop at a traditional dealership ever again.
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Phil Adams
Feb 05, 2021
Our second purchase from Carvana - as good as the first!
This was our second purchase from Carvana and it was as good as the first time around! I love the process of shopping for a car from Carvana's online inventory - it's just so easy and I appreciate the honesty of showing any flaws on the car's body. The purchase experience was a little more challenging - the website gave me some difficulty and they couldn't validate my home address for some odd reason, but things got resolved and i was able to complete the process. This time I had the car delivered - the first time we drove to their vending maching in NC and that was a very cool experience. Probably the best part of this is the fact that I have 7 days to decide if i want to keep the car or not - that really takes pressure off and makes the whole experience enjoyable. I have recommended Carvana to a number of people so far.
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Lori Stewart
Feb 05, 2021
Easiest car shopping experience ever
Easiest car shopping experience ever! No pressure sales, easy finance experience. Say goodbye to sleezy car sales people! Say hello to Carvana!
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