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Caribou Review

Reviews 589
Caribou
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Caribou
Caribou
Excellent
Reviews 589
Michael Graw
May. 18, 2023
2 min read
Michael Graw
Caribou Summary
Caribou is a secure, digital platform that makes it easy to refinance your auto loan. The company works with many national and local lenders to help you find a suitable rate and does all the work of coordinating your refinance. It doesn’t impact your credit score to check your rate³, and you can complete the application process online. Caribou refinances most cars, trucks, and SUVs but does not offer loans for motorcycles or commercial vehicles.

Pros

  • Check your pre-qualified rate in minutes
  • Save an average of 4.7 percentage points on your APR²
  • A+ BBB Rating

Cons

  • $399 origination fee
  • Late fees vary by lender

Caribou at a glance

8.0
Editorial score

Online experience

Has learning resources, access to rates, mobile app
10.0

Customer services and support

Multiple ways of reaching lender but limited hours
8.0

Loan Types

Offers multiple loan types
6.0

Repayment Flexibility

Offers multiple repayment plans- but no special repayment programs
8.0

Eligibility (credit score)

Doesn't cover bad credit
8.0

Caribou Caribou Visit Site

Suitable For?

Caribou is most suitable for car owners who are looking to refinance with the lowest possible rates. It partners with dozens of local and national lenders to bring you competitive rate offers and loans up to $125,000. While the most suitable rates are reserved for borrowers with excellent credit, Caribou allows you to add a co-borrower to improve your offers. Caribou is available in 44 states. 

Features

Caribou only offers auto refinance loans, not loans for vehicle purchases. Too many people ended up with a rough deal on their initial car loans, and have felt powerless to change that. At Caribou, refinancing your auto loan is a simple, transparent process. Their dedicated customer support and partnerships with top local and community lenders, bring customers great rates to lower monthly payments. This ultimately saves customers an average of $113.78 per month¹ on their car payments with interest rates as low as 4.99%*. 

You can easily prequalify for multiple offers to compare from different lenders before deciding on a loan. In addition, when you refinance through Caribou you can save an average of 4.7 percentage points on your APR of your car loan.

  • See rates without a credit check or social security number³
  • Compare offers from multiple lenders
  • Fully online application
  • Customers save an average of $113.78 per month¹
  • Customers save an average of 4.7 percentage points on your APR of their car loan

Application Process

To get started with Caribou, enter information about yourself, your vehicle (including the VIN), and your credit score in the online pre-application. You don’t need to enter a social security number or agree to a credit check. Caribou will find offers from multiple lenders and allow you to easily compare loan options.³

If you find an offer you like, you can complete the application process online. Caribou allows you to easily upload supporting documents like paystubs. And, depending on your offer, you may have the option to add an extended vehicle protection policy to your loan.

Loan Types and Terms

Caribou offers auto refinance loans up to $125,000 with rates as low as 4.99%* interest. Note that all loans carry a processing fee of $399, regardless of the size of your loan, but is more than made up for by the savings generated.

  • Minimum credit score of 580
  • Minimum annual income of $24,000
  • Allows co-borrowers
  • Not available for motorcycles or commercial vehicles

Repayment Options

Caribou loans come with terms from 24-84 months You can compare loan offers to choose the term that’s right for you.

How Safe Is It?

Caribou partners with Equifax and Carfax to ensure the loan offer process is as straightforward as possible. In addition, the company uses DocuSign for document processing, and the online application is secured with SSL encryption. Caribou is accredited by the Better Business Bureau and has an A+ rating.

Help & Support

If you need help with your auto refinance, Caribou offers support by phone and email from Monday - Friday 9am - 8pm EST
Saturday - Sunday 9am-4pm EST. Keep in mind that your loan is arranged through a third-party servicer, so you will need to contact your loan provider directly for questions about payment.

Phone: 1-877-445-0070

Email: contact@gocaribou.com

How Caribou Compares


CaribouRateGeniusMyAutoLoan
APR4.99%*Varies
3.99%
Minimum credit score580550575
Loan amounts$5,000–$125,000$12,000–$100,000$5,000–$99,000
Loan term24–84 months24–84 months24–84 months
Suitable forAuto refinancing with low ratesBorrowers with poor creditLower monthly payments

Summary

Caribou streamlines the process of refinancing your auto loan and makes it easy to get the lowest possible rate. You can compare offers from multiple lenders without a credit check and without submitting your social security number.³ If you want to go ahead with an offer, you can complete the application process easily online. Caribou offers loans up to $125,000 and saves customers an average of over $113.78 per month¹ on car payments.

Physical Address

Caribou, 1717 Rhode Island Ave, NW Suite 500, Washington DC 20036 

Caribou Caribou Visit Site

Disclaimer

* APR is the Annual Percentage Rate. Your actual APR may be different. Your APR is based on multiple factors including your credit profile and the loan to value of the vehicle. APR ranges from 4.99% to 28.55% and is determined at the time of application. Lowest APR is available up to a 36 month term, to borrowers with excellent credit, and only in certain states. Conditions apply. Advertised rates and fees are valid as of 2/22/2023 and are subject to change without notice. Insurance savings will not result from lower APR.

¹ This information is estimated based on consumers who were approved for an auto refinance loan through Caribou between 6/1/2022 and 3/1/2023, had an existing auto loan on their credit report, and accepted their final terms. These borrowers saved an average of $113.78 per month. Refinance savings may result from a lower interest rate, longer term, or both. There is no guarantee of savings. Your actual savings, if any, may vary based on interest rates, the repayment term, the amount financed, and other factors.

² This information is estimated based on consumers who were approved for an auto refinance loan through Caribou between 3/1/2022 and 3/1/2023, had an existing auto loan on their credit report, and accepted their final terms. These borrowers saved an average of 4.7% on their interest rate. There is no guarantee of savings. Your actual savings, if any, may vary.

³ To check the refinance rates and terms you qualify for, we conduct a soft credit pull that will not affect your credit score. However, if you choose a loan product and continue your application, we or one of our lending partners will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Caribou
Caribou
Excellent
Reviews 589
on
Excellent
85%
Great
5%
Average
2%
Poor
2%
Bad
6%
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zuleyda guerrero
5 days ago
Highly recommend-very impressed
Everything went smooth from beginning to end. The rates I got to start with ended up being exactly what was said, which I was very impressed! They didn't push anything aside from just refinancing my car. They were able to lower my interest by 3.5%. I did not get hundreds of calls Just like 2 or 3 to check In and get all the information they needed.
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jeremiah gore
4 days ago
Just don't waste your time
Like many others, I went through the full process and was told I had my refinance approved. Provided all the necessary documentation and was told to skip my last payment with current auto loan provider. After playing phone tag with rep (name withheld on purpose), I now see that my application is expired and I've now missed a payment with old loan provider and don't understand why process stopped with new provider after being told it was good to go.
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will
9 days ago
Quick and easy refinancing
Quick and easy refinancing. Friendly people and extra money in my pocket.
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erika canada
14 days ago
Yay Caribou!
I initially hesitated to try refinancing my car loan with Caribou because I had not heard much about them and was also concerned about if I’d get approved for the rate I wanted or if it would cause multiple inquiries on my credit report. I’m so glad I took a chance. I’m so pleased with Caribou, their professionalism and fast turnaround. In particular, Garrett was awesome! He was able to get me a little lower rate than what he initially thought. Garrett was responsive and explained everything clearly. I immediately felt comfortable and that I had made the right choice. The overall time to apply, finalize the loan and get funded was super fast. I only took one inquiry hit and my old car loan was paid off two weeks after starting the process. Much faster turnaround than I expected. The process was also so easy to navigate virtually. I also love that the credit union I was approved with is in the same state and county where I live. I’m very happy I made the choice to go with Caribou for my refinancing needs. Thanks Garrett for the awesome customer service.
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andrew b
19 days ago
Their communication is terrible
Their communication is terrible. They ignore questions and are flat out wrong about certain details.
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rios zota
21 days ago
Excelente atención
Excelente atención Jessica eres muy amable Gracias por explicarme todo lo de mi refinanciación
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melissa gomoll
a month ago
Refinanced my car
Refinanced my car. Got a great rate with great customer service! Process was smooth and simple!
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jackie
a month ago
I had a great experience with Caribou
I had a great experience with Caribou. Sean was my Rep and he explained everything in detail and let me know what I needed to send. Everything went smoothly and now I have a cheaper car payment and still have all my warranties! Thank you Caribou!
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r
a month ago
Amazing customer service and support
Amazing customer service and support. They made refinancing so easy it was like a dream. Thank you so much for your help and kindness.
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dorothy garner
a month ago
Refinance my car
Refinance my car, was quick and seamless.
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oneal bolling
a month ago
Very professional and efficient
Very professional and efficient
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bobby meredith
2 months ago
Got my truck refinanced when others…
Got my truck refinanced when others would not. even at a good rate and a good lower payment so happy and glad that I found this company great to work with smooth process gets everything done timely manner.
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mike sutton
2 months ago
Customer service
Customer service, answered all questions patiently...everything said was done, thanks caribou
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melanie k.
2 months ago
Such a smooth
Such a smooth, worry-free process and everyone was very polite, knowledgeable and transparent. I honestly don't think it could've gone any better.
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linda brown
2 months ago
Excellent Experience!
I would highly recommend this company to anyone looking to refinance anything! My experience was very professional, peaceful, courteous, friendly, knowledgeable and quick. I’m completely satisfied!
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erica dixon-billups
2 months ago
Sincere Process
The process was smooth and transparent. The representative was informative, polite and helpful. She contacted me whenever additional information was needed and walked me through the short application. She explained rates so that you could choose the best loan duration and services offered. She also put forth the extra time for clarity when needed.
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mark robinson
3 months ago
Nobody to talk to
Well for starters I was online with Credit Karma and they are the ones who showed me different loan options to refi my truck. So I clicked on one of Caribous offers and started the process, only for them to show me a totally different loan than I have checked into. So I called them and was on hold for 10 minutes and nobody ever picked up the phone, so needless to say if you can't even get them to answer their phone, that's not someone I wanna do business with.
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jacob hargis
3 months ago
Polite sure they may have been….
Polite sure they may have been, helped me save money? Not really. Quickly moved through everything so you just get through their process and they lock you in, yes. So after all is said and done, they told me I would get a payoff letter to go back to my dealer with, and collect a refund for my mechanical warranty. The payoff letter however does not exist. I don’t get how I let them literally lower my payments barely after promising me it would be more savings. And they talk like they are experts with an opinion saying “you’re still getting a great deal and saving money” even though I did the math and I’m spending $1000 more to simply pay less over more time. Smh
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joshua sanford
3 months ago
Over $10,000 in savings
Caribou was able to help me on my refi. I have saved so much money switching to Caribou!! I save over $10,000!! They made the process so quick and easy on my end. I was able to do everything off my phone. I’m so glad for my savings and the customer care that they gave me.
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customer
3 months ago
A+++
Helpful staff.. website walked me right thur everything Great results
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margaret douglas
3 months ago
Exceptional Customer Service for Car Refinancing.
Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) I recently had the pleasure of working with Mike at Caribou to refinance my car, and I cannot express enough how impressed I am with their outstanding customer service. From start to finish, Mike went above and beyond to ensure a smooth and enjoyable experience. The communication throughout the entire process was exceptional. Mike promptly responded to my emails and phone calls, keeping me informed about every step of the refinancing procedure. He was proactive in updating me on the progress and ensured that I felt supported and involved at all times. What truly set Caribou apart was their dedication to customer satisfaction. Mike (my rep) genuinely cared about my experience and went the extra mile to accommodate my requests and assist me with any and all questions. He was flexible with scheduling appointments and made sure to address any concerns I had promptly and professionally. It was evident that his priority was to make the refinancing process as seamless and stress-free as possible for me. Moreover, his attention to detail was remarkable. He meticulously reviewed all the necessary documentation, ensuring accuracy and efficiency. He guided me through each step, patiently explaining the terms and conditions, and ensuring that I fully understood everything before proceeding. Overall, my experience with Caribou exceeded all expectations. Their exceptional customer service, knowledge, and commitment to providing a personalized experience were truly commendable. I wholeheartedly recommend their services to anyone seeking to refinance their car loan. I am forever grateful for Mike's dedication and professionalism, and I look forward to continuing my relationship with Caribou. Thank you for making the refinancing process a breeze and for demonstrating what outstanding customer service truly means
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sergio mendez
3 months ago
The Experience with Caribou was…
The Experience with Caribou was Fantastic. Everything was so fast and thoroughly explained! They even helped me with extra coverage and saved me money!
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romario ponder
3 months ago
Nina Tapias - Loan Officer
My Loan Officer, Nina Tapias, was incredibly helpful, quick, yet thorough, and always willing to make herself available for questions I had! I would recommend her for any and every finance/refinance need!
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the dex
3 months ago
Very fast and convenient service.
Very fast and convenient service.
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christian paul mrpaul
3 months ago
Caribou was very communicative. Thanks Nina Tapia!
Caribou was very communicative, effective and fast on their delivery of refinancing my vehicle. I am so appreciative of their efforts. The woman name Nina Tapia was amazing and nice. She was very smart and helpful in covering my needs. She deserves a huge pay increase! Thanks Nina!!
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catherine
4 months ago
This refinance was quick and painless
This refinance was quick and painless. It was all done online and through email. I was easily able to upload documents and my rep Natalie was prompt with responses and very helpful. I would definitely recommend them for auto financing.
K
kent
4 months ago
Sean followed up consistently through…
Sean followed up consistently through all issues.
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tami fountain
4 months ago
Very informative and answered all my…
Very informative and answered all my questioned timely.
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thomas estrella
4 months ago
Great experience
Great experience. I was paying upwards of $730/month and they were able to refinance my 2021 SUV for $560/month. In addition, they decreased overall interest rate and total. My Caribou representative was awesome and attention and always on-time with a response. Everything took approximately like 5 business days.
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clarence lee
4 months ago
From start to finish very easy and fast…
From start to finish very easy and fast and the additional services were amazing for an financial company
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enrique diaz
4 months ago
Amazing experience!
I would strongly recommend Caribou to all my friends and family. Sean, made it super easy and was extremely helpful.
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johnny smith
4 months ago
They helped me in every possible area…
They helped me in every possible area of refinancing my car loan. Great company saved $200.00 more monthly
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darvelle roberts
3 months ago
My experience from start to finish was…
My experience from start to finish was great. The communication was well rounded and Nina Tapias was with me to the end with encouragement and enthusiasm. I made a fantastic choice in lender’s. Try them and be satisfied!
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scott orr
4 months ago
Great Experience
Nina was my loan officer and she made the entire process hassle free and everything got done in a very timely manner.
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anne north
4 months ago
The process was easy and at first my…
The process was easy and at first my rep was communicative. Once the papers were signed, my experience went downhill quickly. I was sent information in an email but my member number was not in the email. I’ve reached out to the rep who helped me get set up only to be told I should have papers from the bank soon, I don’t, and then to be ignored. I have no idea how to set up my account so I can make a car payment and I’m very disappointed in the outcome.
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richard rivera
4 months ago
My experience with caribou was excellent and quick very satisfied and I recommend other people to try them, very outstanding and professional service.
My experience with caribu
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n/a
4 months ago
Highly Recommend!
Customer service is excellent, not pushy, and very knowledgable! Got a great rate, the rep even worked through the weekend to get me a better rate for Monday morning! Process was easy, fast, and worth it!
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arthur fodor
4 months ago
Outstanding Customer Service by Jeremy.
Refinancing was done with precision, dilligence, and excellent customer service by Jeremy Paynter! He ensured that my refinancing experience went smooth and painlessly. Thanks to Jeremy and Carabou I was able to gracefully skip a monthly payment and save a lot of money! Cheers brother.
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stephanie means
4 months ago
Caribou made my experience simply wonderful!!
Pre-approval application was simple. Customer service rep contacted me immediately with information needed to complete the process. He was friendly and very knowledgeable. Thoroughly explained the process over the phone and through email. I was terrified in the beginning, but Caribou made refinancing my car a great experience!
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shawn nelson
5 months ago
Very Quick and easy process
Very Quick and easy process, was approved same day and the sales assistant Nina was absolutely wonderful ! She was very easy to communicate with and expedited the process with little to no effort on my end . Everything was done via Docusign so I didn’t even have to physically go in and sign any paperwork . She got me a great rate and a great APR and plans that works for most if not all budgets! 10/10 highly recommend and ask for Nina !
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felicia messina
5 months ago
Car loan
Great Experience with Nina Tapias! She mad it very fast and easy.
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david hogan
5 months ago
Overall a really good experience
Overall, a really good experience. A few little bumps, like having to re-upload documents several times.
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robert
5 months ago
Very easy and fast
Very easy and fast. The representatives were quite helpful.
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anxhela
5 months ago
It was a fast and easy experience
It was a fast and easy experience, ive used them twice and the people I deal with are very knowledgable and nice. But the only thing is that last time I used them they added $400 to my refinance for their services and now its almost $900 the second time I used them. Thats a lot of money.
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carla ghipsmann
5 months ago
From the first phone call to the quick…
From the first phone call to the quick approval, easy to use platform and friendly people to work with, it was one of the easiest applications and process I have experienced. Definitely worth working with Caribou.
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luke
5 months ago
Ben Hecht was great
Ben Hecht was great! Super easy process, funded quickly with no issues!
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taylor trombley
6 months ago
Quick and painless
Quick and painless. Communicated every step of the way and made it easy to complete. They were able to save me a large chunk of change from my previous loan.
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tracy
6 months ago
Fast and easy
Fast and easy. Now I’m just waiting on the info to my new loan so I can set up my portal.
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jason hayes
6 months ago
Natalie was great
Natalie was great. Very responsive answered all of my questions thoroughly. The only time I was not able to get ahold of her was on a Saturday but to my surprise she called me back first thing on Monday morning. Very impressed! I am saving a ton of money on interest and my monthly payments as well. This was the first time I have ever done a refinance and Natalie walked me through step by step making it almost effortless. I can’t say enough good things about this lady. Caribou was awesome and it’s all thanks to her. Thanks for everything Natalie
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alex rodriguez
6 months ago
They are very helpful thank you I will…
They are very helpful thank you I will recommend to anyone
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osvaldo santiago
6 months ago
Ben provided me all resources…
Ben provided me all resources available. The auto loan was complete the same day. Thank you!
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deb
6 months ago
Nina made it flow so smooth
Nina made it flow so smooth. I sincerely recommend Caribou! Deborah Mclaughlin
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molly w
6 months ago
Ernest was an excellent communicator…
Ernest was an excellent communicator and helped me throughout the entire experience of refinancing my car!
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jacqueline dimery
6 months ago
This experience was so easy and Ray was…
This experience was so easy and Ray was great, patient and knowledgeable. I got a great deal and happy I made the decision to refinance.
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len
7 months ago
This was the first time I tried…
This was the first time I tried Caribou, not without hesitation, but they were offering what appeared a good deal at a lower rate of interest and costs than their competition. There were quite several exchanges with their assigned agent, Michael (Mike) Ruiz, the usual shuffling of documents, but Mike helped me all the way, patiently, politely, and thoroughly. Everything went well and was executed as promised. I am delighted and recommend both Mike and Caribou without reservation!
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jason johnson
7 months ago
Nina was Great!
Nina was Great! I was looking for a place to refinance my auto loan. I didn't want to do it really because I didn't want to do anything that was going to be high stress, long wait times, and really had no idea what I was going to be getting myself into. Nina was so helpful, explained everything to me, and within a few days they had the funding and everything was completed! Thank you Nina and everyone at Caribou for making this a great experience!
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aixa
7 months ago
Process was very easy and the customer…
Process was very easy and the customer service very knowlege about product
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temi
7 months ago
Nina was sooooo patient with me during…
Nina was sooooo patient with me during my refinancing process. She was able to keep calm explaining all my questions and clearing my doubts. She’s pleasant and it was great working with her.
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dmitry paltarak
7 months ago
Great experience on auto loan refinancing
I worked with Nina, she was a pleasure to work with. She answered all my questions in great detail and walked me through the process. It was a straight forward and smooth experience. I was able to get a much better interest rate on my auto loan.
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greg lucas
7 months ago
They were great
We eventually got our son's car refinanced after some hoops to jump through (only fair). Luke Nelson worked with us and it was a positive interaction. Highly recommend Luke and Caribou for refinance needs.
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customer
7 months ago
Excellent communication
Excellent communication Quick response Professional staff
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shiloh el
7 months ago
Knowledgeable Loan Officers
My efficient loan officer was very knowledgeable and made sure I was aware of each step during the refinancing process.
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rick gore
7 months ago
Great customer service
Great customer service. The entire process went very smooth and easy. Very quick funding.
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cesar ruiz
7 months ago
Thanks to caribou
Special thanks to Mr Kurt Zoeger, he did the process so easy , very clear all the information he shared with me.How fast and everything went thru.
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charlie
7 months ago
Great service, rapid results!
I recently applied for a refinance through Caribou, the loan officer Tyler Reidenbaugh worked with me through the application process and had me approved in the blink of an eye!! Unfortunately I was unable to follow through on the process at this time, but if in the future if I am in the market for a refinance I will definetly contact Caribou and Tyler, excellent service and he will work with you through the entire process. I would highly recommend Caribou, they are a great company as I had another vehicle refinanced through them. They truly are a five star organization!
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mw
8 months ago
Overall great experience
Took a littler longer than I expected. But the process was easy and straightforward.
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rafael razo
8 months ago
Nina was extremely helpful and made the process very easy.
Made the process very easy to understand and follow.
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connor
8 months ago
Overall I saved money by this refinance…
Overall I saved money by this refinance and I thought the process was fairly easy and straightforward. Arthur Scott was my POC and he was always available to help or explain what needed to be done next. You could also tell that he was good at his job and had a lot of expertise in his field. For me, Caribou was a positive process that was also one of the easier third party processes I have dealt with so far.
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scott jones
8 months ago
Finally Corrected!
Terrible company. I mailed my title in and then they sent me the final paperwork, which had fees higher than anticipated. I attempted to cancel and get my title back, but haven't received my title! Edit- someone contacted me and resolved the issue.
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cynthia pomeroy
8 months ago
Easiest refinance ever!
Easiest refinance ever!
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john webb
8 months ago
Outstanding!
WOW! Simply amazing! I have dealt with many loan companies throughout my life and I can honestly say this has been hands down my best experience. Arthur Scott…. This man is a professional. From start to finish he made the entire process simple. Explaining everything from start to finish and in about 4 days my loan was funded. I can’t say enough about his kindness, attention to detail. And most importantly in my opinion was how he interacted and didn’t just treat me like some other customer. Thank you so much Arthur. And thank you Caribou!! I’ll be saving over $200.00 a month on my new truck payment and paying about $15,000 less in interest. Don’t hesitate to give them a call!
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leonardo
8 months ago
excellent service
excellent service. They walk me trough all the process and was very helpful
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austin johnson
8 months ago
Loan officer was amazing
Loan officer was amazing. Everything was very simple and he talked me through the entire process.
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torri bernard
8 months ago
My Lead Loan Officer Nina Tapias I…
My Lead Loan Officer Nina Tapias I would say was extremely help and friendly. I was nervous about the process in the beginning but she made it easy and comfortable. Really great job she did when it came to help me through the process. Very professional!!!!
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danny bean
8 months ago
Fast and Effective with shortest term…
Fast and Effective with shortest term with lower interest and payments
B
ben levay
8 months ago
Terrible experience
Terrible experience! was working with them on a refi but their loan officer (dont wana get him in trouble) mentioned that half the company was laid off and he himself wouldnt recommend refing with the company because of that and shady practices like the insane $400 fee for being a middleman. oh well, i will go directly to the credit union!
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shannon
9 months ago
Convoluted is an understatement
Convoluted is an understatement. If you happen to deal with Brian, prepare yourself for resending the same documents and retaking dozens of photos of your i.d although every picture sent all information is clearly visible. I’m fed up with Carabou’s hoops. Save yourself the trouble and deal with the lender directly.
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john lammers
9 months ago
Nina from Caribou was very helpful and…
Nina from Caribou was very helpful and was very quick to respond to my questions.
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shawn gries
9 months ago
Horrid
Horrid, still submitted my hard pull after many requests not to. Had to contact Transunion and Tower Federal Credit Union(their main go to). To do a reversal with my proof. The 1 day deal was 10 days. Maybe the hardest place to contact in the world. The $400 fee they charge you can be waived if you go directly to Tower Federal Credit Union yourself with Caribou.
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candy h
9 months ago
The process was easy and My Agent Was…
The process was easy and My Agent Was very Helpful and always available if I had a question. Thank You Arthur Scott for making this process easy for me!
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adam jones
9 months ago
Great rates, long funding process, customer service process not great
Caribou did a great job in finding me a lower interest rate and payment but fees were extremely high and not informed about fees until end of process. This process was also very time consuming with a lot of back and forth. Communication was not great with officer as there were several issues with documents that I was not informed of and had to reach out to get and update that further actions were needed in which I think made the process take longer than it needed. Overall it seems as though once you sign and commit to your new contract, the customer service declined and you were no longer a priority.
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fel mar vagilidad
9 months ago
I was looking to refinance my car
I was looking to refinance my car, I found out Caribou and gave it a try. It was quick and easy Mr Arthur Scott walked me through from start to finished, after a week of sending and signing documents I got approved and funded. Good job and well done!
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jayne perkins
10 months ago
I sent everything needed to refinance…
I sent everything needed to refinance my car loan and Colby was very helpful in getting approved and was always available if I had any questions.
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lacy
10 months ago
Arthur was very helpful through the…
Arthur was very helpful through the whole process.
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amina
10 months ago
The application process was easy
The application process was easy, and the loan officer was great at communicating the next steps. the whole process, from the application to the funding, took two weeks. My interest rate, as well as my monthly payments, went down.
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josh powers
10 months ago
Great Vehicle Refinancing
Refinanced my truck through Caribou. Arthur was great to work with, He kept in contact through the whole process and made it as easy as could be. I would certainly do it again in the future. Everything was completed in about 3 business days.
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arithia w calhoun
a year ago
What made my experience great is I had…a nice person to explain explain things.
What made my experience great is I had a really nice person to help me in refinancing my loan I thank Arthur Scott from Caribou he was a great person to work with he told me all the information I needed for my application he was a great help thanks Arthur Scott for making my experience great. Arithia W Calhoun
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jessica mehr
a year ago
Dishonest sales tactics
I wanted to refinance because I had a high interest and long term so I wanted to decrease both. I knew by doing so this would increase my monthly payment significantly which I was ok with. During the signing process my agent really pressured me for more add-ons out of "concern" for me which would have increased my payment even more. I saw through his sales tactics but more gullible or desperate people may not have. Then in signing the contract I found out I had been signed up for auto pay without my knowledge. When I brought it to the agents attention I was told not having it would increase my interest rate which was I was never told. The up-sell attempt and dishonesty I would not recommend this company.
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adrienne williams
a year ago
Skeptical at first, BUT was Wowed!
Arthur Scott kept me updated throughout the refinance process. I got the rates I was looking for and it will save me $4500 in interest over the life of my loan.
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m ct
a year ago
Arthur is the best!
Arthur was extremely helpful! He facilitated every step. From reaching out immediately after I had applied to answer my questions, to the paperwork needed to be complete, to finally guiding me thought the final steps of my approval. Thank you so much!!!
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daniel
a year ago
Saved Money
Caribou made it easy for me to refinance my vehicle to a lower interest rate and payment! Everyone was very professional! Eric made it so simple for me and the customer service was outstanding! Thank you!
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jessie barrack
a year ago
Saved us money and was so easy!
We wanted to refinance our vehicle because our old lender kept making mistakes and providing poor service. Not only did Caribou provide excellent service, but they helped us lower our rate, term and payment! What a nice surprise and a great experience!
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rob spaulding
a year ago
Nina helped me through the whole…
Nina helped me through the whole process it seemed to be fairly easy and painless.
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larry
a year ago
Good experience
Good experience. Arthur was there to help with any questions and documnets that were needed.
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samantha crisp
a year ago
Amazing Customer Service
Everyone I have spoken with during my refi process has being amazingly nice and helpful. I had been devoting doing a refi for a while due to a high monthly payment. I did some research and found Caribou. I have had a very pleasant experience with them thus far.
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addis
a year ago
Nina Tapias
Nina Tapias was very helpful in getting me a good interest rate on refinancing my car loan. She helped me every step of the way. I’m very satisfied!
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ken
a year ago
I would rate no stars if i could
I would rate no stars if i could, the entire experience was awful. As i write this its been 3 weeks and Carabou still hasnt sent the payoff to previous lender, so now i have 2 car loans for 1 vehicle, as well as negative impact to credit report. Ive requested updates 3 times, no response. DO NOT USE THIS COMPANY FOR REFI
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vanessa gutierrez
a year ago
I had a great experience due to Nina
I had a great experience due to Nina. She was very thorough when explaining the process. She was there every step of the way helping guide me through it. Thanks again Nina! 10/10 recommend 🙌
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akuma gouiki
a year ago
Caribou is the best
I refinance my car loan in less than a week was easy and fast thank you to Dominique for your help
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isaac lee martin jr
a year ago
Much Better Interest Rate
I liked the fact that a much better interest rate was obtained, however it did take longer than I thought in underwriting, and CSR could have had better communication explaining the extended period of time it took. Finally, was not advised the anount of finder's fee to Caribou. But, the new interest rate makes everything better!