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Caribou Review
Reviews 520
Caribou
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Caribou
Caribou
Excellent
Reviews 520
Michael Graw
Oct. 18, 2022
2 min read
Michael Graw
Caribou summary
Caribou is a secure, digital platform that makes it easy to refinance your auto loan. The company works with many national and local lenders to help you find a suitable rate and does all the work of coordinating your refinance. It doesn’t impact your credit score to check your rate, and you can complete the application process online. Caribou refinances most cars, trucks, and SUVs but does not offer loans for motorcycles or commercial vehicles.
Pros
  • Pre-apply and check your rate in minutes
  • Save an average of 6 percentage points on your interest rate²
  • A+ BBB Rating
Cons
  • $399 origination fee
  • Late fees vary by lender

Caribou at a glance

4.0
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender but limited hours
4.0

Loan Types

Offers multiple loan types
3.0

Repayment Flexibility

Offers multiple repayment plans- but no special repayment programs
4.0

Eligibility (credit score)

Doesn't cover bad credit
4.0

Caribou Caribou Visit Site

Suitable For?

Caribou is most suitable for car owners who are looking to refinance with the lowest possible rates. It partners with dozens of local and national lenders to bring you competitive rate offers and loans up to $150,000. While the most suitable rates are reserved for borrowers with excellent credit, Caribou allows you to add a co-borrower to improve your offers. Caribou is available in 45 states. 

Features

Caribou only offers auto refinance loans, not loans for vehicle purchases. Too many people ended up with a rough deal on their initial car loans, and have felt powerless to change that. At Caribou, refinancing your auto loan is a simple, transparent process. Their dedicated customer support and partnerships with top local and community lenders, bring customers great rates to lower monthly payments. This ultimately saves customers an average of $111.16 per month¹ on their car payments with interest rates as low as 2.83%*. 

You can easily prequalify for multiple offers to compare from different lenders before deciding on a loan. In addition, when you refinance with Caribou you can save an average of 6 percentage points² on the interest rate of your car loan.

  • See rates without a credit check or social security number
  • Compare offers from multiple lenders
  • Fully online application
  • Customers save an average of $111.16 per month¹
  • Customers save an average of 6 percentage points² on the interest rate of their car loan

Application Process

To get started with Caribou, enter information about yourself, your vehicle (including the VIN), and your credit score in the online pre-application. You don’t need to enter a social security number or agree to a credit check. Caribou will find rate offers from multiple lenders and allow you to easily compare monthly payments.

If you find an offer you like, you can complete the application process online in less than 30 minutes. Caribou allows you to easily upload supporting documents like paystubs. And, depending on your offer, you may have the option to add an extended vehicle protection policy to your loan.

Loan Types and Terms

Caribou offers auto refinance loans up to $100,000 with rates as low as 2.83%* interest. Note that all loans carry a processing fee of $399, regardless of the size of your loan, but is more than made up for by the savings generated.

  • Minimum credit score of 580
  • Minimum annual income of $24,000
  • Allows co-borrowers
  • Not available for motorcycles or commercial vehicles

Repayment Options

Caribou loans come with terms from 24-84 months You can compare loan offers to choose the term that’s right for you.

How Safe Is It?

Caribou partners with Equifax and Carfax to ensure the loan offer process is as straightforward as possible. In addition, the company uses DocuSign for document processing, and the online application is secured with SSL encryption. Caribou is accredited by the Better Business Bureau and has an A+ rating.

Help & Support

If you need help with your auto refinance, Caribou offers support by phone and email from 9 am–9 pm (ET) Monday–Thursday and 9 am–7 pm Friday. Keep in mind that your loan is arranged through a third-party servicer, so you will need to contact your loan provider directly for questions about payment.

Phone: 1-877-445-0070

Email: contact@gocaribou.com

How Caribou Compares


CaribouRateGeniusMyAutoLoan
APR2.83%*1.99% 1.89%
Minimum credit score580550575
Loan amounts$10,000–$100,000$12,000–$100,000$5,000–$99,000
Loan term24–84 months24–84 months24–84 months
Suitable forAuto refinancing with low ratesBorrowers with poor creditLower monthly payments

Summary

Caribou streamlines the process of refinancing your auto loan and makes it easy to get the lowest possible rate. You can compare offers from multiple lenders without a credit check and without submitting your social security number. If you want to go ahead with an offer, you can complete the application process easily online. Caribou offers loans up to $100,000 and saves customers an average of over $111.16 per month¹ on car payments.

Physical Address

Caribou, 1717 Rhode Island Ave, NW Suite 500, Washington DC 20036 

Caribou Caribou Visit Site

Disclaimer

* APR is the Annual Percentage Rate. Your actual APR may be different. Your APR is based on multiple factors including your credit profile and the loan to value of the vehicle. APR ranges from 3.49% to 36.00% and is determined at the time of application. Lowest APR is available to borrowers with excellent credit and only in certain states. Advertised rates and fees are valid as of 7/21/2022 and are subject to change without notice. Lowest rate of 3.49% APR only available with up to 36-month repayment term. Insurance savings will not result from lower APR.

¹ This information is estimated based on consumers who were approved for an auto refinance loan through Caribou on or after 5/1/2022, had an existing auto loan on their credit report, and accepted their final terms. As of 9/27/2022, borrowers who refinance save an average of $111.16 per month. Refinance savings may result from a lower interest rate, longer term, or both. There is no guarantee of savings. Your actual savings, if any, may vary based on interest rates, the repayment term, the amount financed, and other factors.

² This information is estimated based on consumers who were approved for an auto refinance loan through Caribou on or after 8/1/2021, had an existing auto loan on their credit report, and accepted their final terms. As of 08/01/2022, these borrowers saved an average of 6.1% on their interest rate. There is no guarantee of savings. Your actual savings, if any, may vary.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Caribou
Caribou
Excellent
Reviews 520
on
Excellent
85%
Great
4%
Average
2%
Poor
2%
Bad
7%
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john webb
8 days ago
Outstanding!
WOW! Simply amazing! I have dealt with many loan companies throughout my life and I can honestly say this has been hands down my best experience. Arthur Scott…. This man is a professional. From start to finish he made the entire process simple. Explaining everything from start to finish and in about 4 days my loan was funded. I can’t say enough about his kindness, attention to detail. And most importantly in my opinion was how he interacted and didn’t just treat me like some other customer. Thank you so much Arthur. And thank you Caribou!! I’ll be saving over $200.00 a month on my new truck payment and paying about $15,000 less in interest. Don’t hesitate to give them a call!
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leonardo
13 days ago
excellent service
excellent service. They walk me trough all the process and was very helpful
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austin johnson
13 days ago
Loan officer was amazing
Loan officer was amazing. Everything was very simple and he talked me through the entire process.
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torri bernard
14 days ago
My Lead Loan Officer Nina Tapias I…
My Lead Loan Officer Nina Tapias I would say was extremely help and friendly. I was nervous about the process in the beginning but she made it easy and comfortable. Really great job she did when it came to help me through the process. Very professional!!!!
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danny bean
15 days ago
Fast and Effective with shortest term…
Fast and Effective with shortest term with lower interest and payments
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ben levay
15 days ago
Terrible experience
Terrible experience! was working with them on a refi but their loan officer (dont wana get him in trouble) mentioned that half the company was laid off and he himself wouldnt recommend refing with the company because of that and shady practices like the insane $400 fee for being a middleman. oh well, i will go directly to the credit union!
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shannon
23 days ago
Convoluted is an understatement
Convoluted is an understatement. If you happen to deal with Brian, prepare yourself for resending the same documents and retaking dozens of photos of your i.d although every picture sent all information is clearly visible. I’m fed up with Carabou’s hoops. Save yourself the trouble and deal with the lender directly.
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john lammers
24 days ago
Nina from Caribou was very helpful and…
Nina from Caribou was very helpful and was very quick to respond to my questions.
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shawn gries
a month ago
Horrid
Horrid, still submitted my hard pull after many requests not to. Had to contact Transunion and Tower Federal Credit Union(their main go to). To do a reversal with my proof. The 1 day deal was 10 days. Maybe the hardest place to contact in the world. The $400 fee they charge you can be waived if you go directly to Tower Federal Credit Union yourself with Caribou.
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candy h
a month ago
The process was easy and My Agent Was…
The process was easy and My Agent Was very Helpful and always available if I had a question. Thank You Arthur Scott for making this process easy for me!
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adam jones
a month ago
Great rates, long funding process, customer service process not great
Caribou did a great job in finding me a lower interest rate and payment but fees were extremely high and not informed about fees until end of process. This process was also very time consuming with a lot of back and forth. Communication was not great with officer as there were several issues with documents that I was not informed of and had to reach out to get and update that further actions were needed in which I think made the process take longer than it needed. Overall it seems as though once you sign and commit to your new contract, the customer service declined and you were no longer a priority.
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fel mar vagilidad
2 months ago
I was looking to refinance my car
I was looking to refinance my car, I found out Caribou and gave it a try. It was quick and easy Mr Arthur Scott walked me through from start to finished, after a week of sending and signing documents I got approved and funded. Good job and well done!
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jayne perkins
2 months ago
I sent everything needed to refinance…
I sent everything needed to refinance my car loan and Colby was very helpful in getting approved and was always available if I had any questions.
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lacy
2 months ago
Arthur was very helpful through the…
Arthur was very helpful through the whole process.
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amina
3 months ago
The application process was easy
The application process was easy, and the loan officer was great at communicating the next steps. the whole process, from the application to the funding, took two weeks. My interest rate, as well as my monthly payments, went down.
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josh powers
3 months ago
Great Vehicle Refinancing
Refinanced my truck through Caribou. Arthur was great to work with, He kept in contact through the whole process and made it as easy as could be. I would certainly do it again in the future. Everything was completed in about 3 business days.
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arithia w calhoun
3 months ago
What made my experience great is I had…a nice person to explain explain things.
What made my experience great is I had a really nice person to help me in refinancing my loan I thank Arthur Scott from Caribou he was a great person to work with he told me all the information I needed for my application he was a great help thanks Arthur Scott for making my experience great. Arithia W Calhoun
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jessica mehr
3 months ago
Dishonest sales tactics
I wanted to refinance because I had a high interest and long term so I wanted to decrease both. I knew by doing so this would increase my monthly payment significantly which I was ok with. During the signing process my agent really pressured me for more add-ons out of "concern" for me which would have increased my payment even more. I saw through his sales tactics but more gullible or desperate people may not have. Then in signing the contract I found out I had been signed up for auto pay without my knowledge. When I brought it to the agents attention I was told not having it would increase my interest rate which was I was never told. The up-sell attempt and dishonesty I would not recommend this company.
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adrienne williams
3 months ago
Skeptical at first, BUT was Wowed!
Arthur Scott kept me updated throughout the refinance process. I got the rates I was looking for and it will save me $4500 in interest over the life of my loan.
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m ct
3 months ago
Arthur is the best!
Arthur was extremely helpful! He facilitated every step. From reaching out immediately after I had applied to answer my questions, to the paperwork needed to be complete, to finally guiding me thought the final steps of my approval. Thank you so much!!!
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daniel
3 months ago
Saved Money
Caribou made it easy for me to refinance my vehicle to a lower interest rate and payment! Everyone was very professional! Eric made it so simple for me and the customer service was outstanding! Thank you!
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jessie barrack
3 months ago
Saved us money and was so easy!
We wanted to refinance our vehicle because our old lender kept making mistakes and providing poor service. Not only did Caribou provide excellent service, but they helped us lower our rate, term and payment! What a nice surprise and a great experience!
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rob spaulding
3 months ago
Nina helped me through the whole…
Nina helped me through the whole process it seemed to be fairly easy and painless.
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larry
3 months ago
Good experience
Good experience. Arthur was there to help with any questions and documnets that were needed.
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samantha crisp
3 months ago
Amazing Customer Service
Everyone I have spoken with during my refi process has being amazingly nice and helpful. I had been devoting doing a refi for a while due to a high monthly payment. I did some research and found Caribou. I have had a very pleasant experience with them thus far.
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addis
4 months ago
Nina Tapias
Nina Tapias was very helpful in getting me a good interest rate on refinancing my car loan. She helped me every step of the way. I’m very satisfied!
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ken
4 months ago
I would rate no stars if i could
I would rate no stars if i could, the entire experience was awful. As i write this its been 3 weeks and Carabou still hasnt sent the payoff to previous lender, so now i have 2 car loans for 1 vehicle, as well as negative impact to credit report. Ive requested updates 3 times, no response. DO NOT USE THIS COMPANY FOR REFI
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vanessa gutierrez
4 months ago
I had a great experience due to Nina
I had a great experience due to Nina. She was very thorough when explaining the process. She was there every step of the way helping guide me through it. Thanks again Nina! 10/10 recommend 🙌
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akuma gouiki
4 months ago
Caribou is the best
I refinance my car loan in less than a week was easy and fast thank you to Dominique for your help
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isaac lee martin jr
4 months ago
Much Better Interest Rate
I liked the fact that a much better interest rate was obtained, however it did take longer than I thought in underwriting, and CSR could have had better communication explaining the extended period of time it took. Finally, was not advised the anount of finder's fee to Caribou. But, the new interest rate makes everything better!
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fred blanco
4 months ago
excelente gestión
excelente gestión. Soy muy claros en los préstamos , Gracias Bruno por su excelente trabajo al refinanciar mi auto
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n/a
4 months ago
Poor Customer Service and follow up
Chris provided horrible customer service and onboarding experience. On this experience alone, I do not think I will ever use Caribou again which is a shame.
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danny a.
4 months ago
Great auto-refinance experience!
The auto refinance experience with Caribou was quick and easy. Fill out a form online, get an email and a call within a couple of days, and boom, new car low payment in a couple of weeks. They did all the heavy lifting, were pleasant, helpful, and informative in all our interactions, and I still feel like I got a great deal. Win-win.
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brian abney
4 months ago
Refinance from gm
Seriously easy process. I saved 7% from my loan I just got a month ago at the dealership. Can't recommend enough. Good customer team. Very good experience!
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jon lange
4 months ago
Excellent
This was the best experience I've ever had when it came to a loan. Arthur was very personable and professional. He explained things thoroughly and answered all my questions honestly. I would recommend him to family and friends. Thank you Arthur
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jaki brown
5 months ago
The refinance experience was easy
The refinance experience was easy. The representative was friendly and knowledgeable. The rate and terms are great. I recommend using Caribou for your refinance needs. Jaki Brown
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customer
5 months ago
The process was quite time consuming…
The process was quite time consuming and convoluted, lots of back and forth with the agent. Also, was blindsided by the astronomical fee they charged for the administrative fee. I wouldn't recommend this to anyone as in the end I'm not saving anything.
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robert burroway
5 months ago
Nina was helpful and walked me through…
Nina was helpful and walked me through the whole process. She took extra time and communicated with me later into the evening then I would have expected because of the hours I worked she kept the process on track and help me complete all of the paperwork within time limit for getting the process done
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sadie durocher
5 months ago
Quick & Painless
My experience with Caribou exceeded my expectations. Everything was so easy and went super quick. Communication took place throughout the entire process and my loan officer was so informative and kind. Would definitely recommend.
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desiree lal
5 months ago
Kind and proffesional
Hi! I just recently refinanced with Caribou. Joey was very wonderful, proffesional, and kind when walking me through the refinancing process. I was able to get a cheaper monthly payment, and a better interest rate at the same time. I am very appreciative with how stress free this whole process was.
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zakiah tyson
5 months ago
I will like to start off by saying my…
I will like to start off by saying my extwas great! Nina was very helpful she answered all my questions, and made the process so easy. I give this expression a 10/10 best decision I made.
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donna locklear
5 months ago
My experience was a nice one
My experience was a nice one, my loan officer Nina made everything real easy and simple. Highly recommend if you're looking to refinance.
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betty palomino
5 months ago
Amazing Experience
I am very happy that I chose Caribou for my auto refinance because my entire process when smoothly thanks to Danny D. Danny at Caribou was very helpful and answered all my questions promptly. If you are looking to refinance your vehicle you will be in good hands with Caribou.
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tammy
5 months ago
Fast and easy service
Fast and easy service. Arthur helped with refinancing my car. He did all the work. All i had to do was submit some forms. I would recommend Carbou to anyone interested in refinancing.
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mario escobedo
5 months ago
Arthur Scott did an amazing job helping…
Arthur Scott did an amazing job helping me refinance my vehicle. He did a great job of informing me of the process and what I needed to take care of.
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jason justian
5 months ago
Excellent Experience
When you do something you don't do too often, like refinance a car, you want to be in the hands of somebody who knows what they're doing. Someone who's responsive, professional, and knowledgeable. Arthur Scott from Caribou is one of those people. The process was fast and efficient, done mostly via email or text message. I'd gladly do business with Mr. Scott and Caribou again, when the need arises. Thank you!
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km horton
5 months ago
Nina Tapias
Nina Tapias, the Loan Agent is phenomenal. She was patient answered all of my questions. Gave stellar customer service and had great communication. Most importantly saved me money.
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william stewart
5 months ago
Shaloom useche helped me out and I…
Shaloom useche helped me out and I saved almost $200 a month !
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smooth_ orange
5 months ago
Shaloom Useche, great job!
Shaloom Useche did a great job in communicating with me in everything I needed to do and made my paperwork process and refi super easy and convenient! She is prompt at returning my texts and phone calls, and was clear in any questions I needed answered. They got me a great reduction in my rate as well
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jpatrick baker
6 months ago
10/10 Arthur was very helpful…
10/10 Arthur was very helpful throughout the process of my first time refinancing and made sure i understood what was going on all throughout!
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casey parker
6 months ago
Arthur was a thrill to work with got my…
Arthur was a thrill to work with got my car loan refinancing done quick and fast thanks for the outstanding job
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michelle tumpkins
6 months ago
The person I spoke with was absolutely…
The person I spoke with was absolutely rude and not empathetic about the situation at all. He was laughing and being extremely rude about it. Told me to “make more money or you know get a parent or co-signer” in the most nonchalant manner. He almost insinuated his manager was laughing too. Even if I did go “make more money or you know go get a parent or co-signer” I wouldn’t dare come back to your business. First impressions are everything and you certainly blew it.
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kyle scott
6 months ago
Excellent Service!
My loan officer was Shaloom Useche, she made everything simple and straightforward, and handled all the details carefully and efficiently. I couldn’t be happier!
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tiffany kirby
6 months ago
Arthur was AMAZING
Arthur was AMAZING. He answered every and all of my questions within a timely manner. He helped me get everything taken care of in just a few days!
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jordan felton
6 months ago
Frustrating Process
The agent Sara was nice enough but when it came to sending her my documents the process was not smooth at all. I would send her my docs and she would say “ok yes this will work” but then come back later and say she needed something else. I had to notorize documents 4 different times, wasting my time and money, because she kept approving them without recognizing errors and then would come back later and say there was an issue. It was a very frustrating process for me, but I’m giving 3 stars because they got me a much lower car payment and they did send a gift card for the inconvenience.
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therene alston
6 months ago
My experience was great
My experience was great. Liz was extremely helpful through the process. Caribou offered me my refi when two others denied. Not sure why I was denied all my scores were over 650 and no late payments. Either way Caribou approved me!
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michael naegele
6 months ago
Easy process
Arthur Scott made getting refinanced easy. If Caribous is hiring nothing but people like him, youre in good hands!
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andrew gutholm
6 months ago
Arthur S helped refi my auto loan
Arthur S helped refi my auto loan, and saved me a ton.
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alicia kraus
6 months ago
So surprised!
I was so surprised with how fast I was able to refinance my car. Arthur helped me get my car refinanced within the day! He made everything go by fast and easy. Will definitely be recommending to friends and family.
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julia kunze
6 months ago
Nina was very helpful
I enjoyed using caribou to refinance my loan. Nina helped me and she communicated with me clearly. I knew everything I needed to get done and she was very quick to respond and patient with me.
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maruf mamurovich
6 months ago
Nina has been super helpful
Nina has been super helpful in guiding me throughout the entire process.
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kanel
7 months ago
Solid user experience and savings all-around
Solid user experience all-around from the Caribou interface/site, online application process, online loan management, and most of all the personable and diligent service by my Loan Officer, Arthur Scott, Jr.! And best of all, they managed to find the most competitive rate for my refi loan; lowering my monthly payments by over 10%.
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jenny manning
7 months ago
Great experience
Great experience and Arthur was the best walking me thru the process and making sure I had everything I needed as well as making sure I understood all information. Would do business with them again and recommend to family and friends.
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edna fuentes
7 months ago
Arthur was great explaining everything…
Arthur was great explaining everything I needed to know and was available when needed.
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cantlvie4ever
7 months ago
Carribou
Carribou, especially Authur who held my hand from start to finish.
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deon beasley
7 months ago
Thanks for all the help Arthur Scott…
Thanks for all the help Arthur Scott really made it easy and was very helpful
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teresa krell
7 months ago
Ryan at Caribou Financial
Ryan McDaniel at Caribou Financial made my refinance on my car the best and easiest process. I contacted Caribou, Ryan answered and took over to do everything for me and was on top of the process the entire time. He took the time to give me the best rate and made sure I understood everything before I moved forward. He was available when I needed him and was very professional. The smoothest process I’ve ever had due to him and I was able to go about my day. Thank you, Ryan. I would definitely recommend Caribou to anyone.
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dan sather
7 months ago
My wife and I were working with Coy…
My wife and I were working with Coy Nguyen from Caribou to help with an auto loan. After we send our documents and he ran our credit, he stopped replying to my emails. I'm still not sure where we stand as no one from the company will talk to me.
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shawn white
7 months ago
Easy & Fast process with Great Rates
Such an easy and fast process. Daniel Schoonmaker was so helpful and quick to reply. My only regret is not doing this earlier. Got a great rate and saving lots of money in interest and a lower payment. What's not to like.
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emily g. schwab
7 months ago
I’d give my experience more stars if…
I’d give my experience more stars if possible. It’s not completely finalized, but I am so impressed with the representative who helped me through the process. High five to Jim Hatch.
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kiko vazquez
7 months ago
GREAT
GREAT, FAST AND EASY THANKS ARTHUR SCOTT FOR YOUR HELP
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todd smith
8 months ago
Incredibly negative experience
Incredibly negative experience. To begin with, I have GOOD credit, not excellent, but good (700+). I responded to their outreach to help me find a better rate on my car loan. Very little transparency into the situation. After a hard credit pull that pushed my score down, I was told they couldn't get me a loan with their first choice. Again, I have a strong income and a score north of 700. They asked if they could try again. so I agreed. Second hard pull. Credit dinged again for that. Then? Nothing. The person I was communicating with simply disappeared. So I now have two new inquiries on my credit and nothing to show for it. They will tell you they can save you hundreds a month, but really they just hurt your credit and do nothing and don't communicate. I wish I had never heard of these clowns.
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krystal borreson
8 months ago
Really Quick and Helpful
Mr. Arthur Scott did a great job of quickly getting my car refinanced at a much better rate and helping me through the process.
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tiffany parks
8 months ago
Very good customer service and a very…
Very good customer service and a very easy process.
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casimir finley
8 months ago
Smooth and easy process
Wanted to refinance my vehicle and filled out an application online. Loan officer Arthur Scott, with caribou, immediately responded to my application and assisted with the refi process. I was able to get a lower APR and payment within my budget. He did all the heavy lifting, and made this process a breeze. He is very knowledgeable, and helpful is an understatement. If you need help refinancing, Arthur is your guy 100%!
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rayven king
8 months ago
Refinancing with Caribou was so simple
Refinancing with Caribou was so simple. Working with Shaloom Useche was quick and convenient with my ability to do most of the paperwork right from my phone (texting or email) and on the go. I was on the phone for about a hour to discuss all of the information needed and I didn't feel rushed or forced to make a decision. I would definitely recommend working with her and giving this company a chance due to their great rates, transparency and efficiency. I was approved and funded in less than a week. Good job Caribou.
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hannah corona
8 months ago
Give them a call
We received such a professional service, we were explained and supported though the whole process. Plus, we ended up with the greatest offer in the market. Thank you Caribou.
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steve hung
8 months ago
DO NOT USE THIS COMPANY!!!
They claim to "bend over backwards" to be transparent. However, that was not my experience. Without diving into too much of the details, was told fixed rate term was 4.24% and with prepaid finance charges/fees the true APR would be 4.44%. Totally makes sense. The issue was when I was asked to sign a DocuSign. I noticed the stated APR was what they said, at 4.44%, but the monthly payment DID NOT match either of their quoted rates (4.24% fixed or 4.44% APR). They prey on people who overlook this detail or are unable to calculate the payment on their own. At the higher monthly payment that was stated on the DocuSign, the APR was really 4.56% and fixed rate was really 4.36%. When I asked about this (thinking it was a typo and not yet fraudulent), I was told "Don't worry about it. You will pay the lower payment we agreed to on the phone." I asked why the payment I agreed to on the phone (and the payment they continue to claim would be lower) was NOT IN WRITING on the DocuSign. Answer again was "don't worry about it." I asked what my legal recourse would be if I signed a legally binding contract with the higher monthly payment. And what I can do when I get my first bill it is in fact more than what they claim would be the lower payment they quoted (but not in writing)? They said, "that won't happen but if it does, we'll give you a $50 gift card." A $50 gift card???? Are you serious!?!? You just ripped me off for way more!!! The difference for my actual contract would have equated to over $360 for the life of the loan. So, basically they are saying we know you’re signing away your life to the higher payment, which is legally binding, but we'll keep telling you that it is not the case and that you will pay the lower rate....but you won't know or be able to prove it until you sign the legally binding document. But if we're 'wrong,' (which they know they will be) we'll reimburse you with a $50 gift card that also won't be listed in writing. When I tried to reason with the sales person and his manager with actual screenshots of correct calculations and his erroneous calculations, he refused to do the calculations himself and kept claiming the Caribou calculator is correct. Also told me that he's been the finance business for a whole 7yrs and that I did't know what APR was. I then proceeded to explain to him what I think APR is and asked him if I was correct. He then agreed that I knew how APRs work. (I've been in the finance business for 24 years myself). He then sent me an online APR calculator to prove his point. So, I used it and plugged in his numbers. The APR I got on HIS suggested calculator verified that the APR (4.56%) was indeed higher than what was stated in the DocuSign. I even reverse-engineered where I think his number was wrong. It was someone mixing up the number "9" and "6" in the borrowed amount. I was trying to show him that I did not believe it was intentionally fraudulent but more likely human error. I was trying to give him the benefit of doubt and not claim any fraud. Yet again, he refused to do anything and basically told me to take the loan or leave it. The fact that he refused to or could not adjust his calculations meant his in-house calculator may be baking in some hidden fees (that he may not even be aware of). In this case, it was about $270 in additional charges in order to make his APR match the new higher monthly payment. So, $270 (one time) + the $360 ($5/month for 72 months) equates to $630 of hidden charges. It's not much, in the grand scheme of things but still $$$ that you & I do not need to pay. Obviously, I did not proceed with this. I am providing you this as a tale of caution. If you are active duty military or a Veteran, go straight to USAA. Their numbers match exactly what they say and you sign docs stating exactly what you are paying. Update: The also fakely care about responding to your reviews. Publicly (on this site) they look like they care and are reaching out to you. They sent a request for me to enter my contact info, which I did. It's been over a week and nothing....what a joke! It is now almost a month later, still no response from this horrible rip people off company. SHAMEFUL. You reached out privately and I filled out my information for you to reach out. JUST SO FAKE. Trying to fake people out with "we reached out to you privately."
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matthew gillen
8 months ago
Working with Nina was great
Working with Nina was great! She was able to reduce my APR by 50%! She was timely, polite, and helped me with everything I needed to get a new auto loan quickly!
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keegan johnson
8 months ago
Great Experience with Caribou and Daniel Schoonmaker
I had a great experience working with Daniel Schoonmaker at Caribou to get my vehicle refinanced. They have great partnerships with a variety of lenders and did all the backend work to get me matched with a solid one. I simply wanted to lower my monthly payments and we were able to do just that, while still saving on my overall loan. Daniel was readily available and responsive throughout the entire whole process. Highly recommend!
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alan parrish
8 months ago
The process of refinancing the auto…
The process of refinancing the auto loan was easy and painless. Nina was very helpful and pleasant to work with.
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tyler morgan
8 months ago
Quick decision
Quick decision, funding, and representative response. I got a great rate and an even better payment. I've refinanced a few vehicles in my lifetime, and Caribou made it super easy.
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angela
8 months ago
This was my very first refinance
This was my very first refinance. Not knowing how the process worked, I was a little nervous & unsure about the process. Nina was amazing and explained everything thouroughly! She walked me through the steps/process, took time to explain what would happen next. If I left messages, she was quick to respond.
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wyatt bowman
8 months ago
Everything was quick easy and smooth…
Everything was quick easy and smooth thanks to Nina !!!
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joyce halili
9 months ago
First of all I wanted to thank Arthur…
First of all I wanted to thank Arthur Scott for helping us with the process. He is very patient, straight forward and very quick to respond. The process was quick and easy, and they gave us a very good interest rate.
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patricia trevino
9 months ago
Thank you so much for everything you…
Thank you so much for everything you made fast and easy with no complications, Will refer my family and friends
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justin
9 months ago
Caribou is the way to go!
Using Caribou to refinance my car loan was the best decision I could have made! We got a tremendous offer that reduced my car payment by $100 and that's not even the best part. The loan officer handling the refi of our loan was VERY helpful and with us every step of the way. Caribou made the refinance process easy and painless. Would HIGHLY recommend their services to anyone looking for a quick and easy loan refinance.
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yemi olomola
9 months ago
Kudos to Arthur Scott for making my…
Kudos to Arthur Scott for making my auto refinance process extremely smooth and painless.
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aleksey d.
9 months ago
Beneficial refinance
The auto loan refinance was not very easy way based on my current situation ( with some underwater stones ), but eventually it was done the most effective with significantly lower APR !
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rhoponza tolbert
9 months ago
Happy Customer
Hello, I'm Rhoponza Tolbert. I recently refinanced my car loan through Caribou. My loan officer, Daniel Schoonmaker, was a pleasure to work with. He made my refinancing experience very easy to get accomplished. I'm very grateful for his expertise & professionalism as he performed above & beyond my expectations . 🤗
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jayna
9 months ago
Great, easy experience.
Nina was my loan officer and she was awesome! Nina was extremely nice, friendly (which I appreciated). She got back to me right away and was able to answer of of my questions. She made my refinance so easy. 5 stars 2 thumbs up!!!
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rikki bradley
9 months ago
Arthur S helped me quickly
Arthur S helped me quickly. He was very efficient and left me with no worries.
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rick brundin
9 months ago
Working with Caribou and Daniel…
Working with Caribou and Daniel Schoonmaker, my contact person, was a lot of fun and very satisfying. They required a serious amount of papers from me to complete the process but Daniel made it super easy to comply with there requests. He kept me well informed throughout the whole process!
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jay
9 months ago
Stay away from Tony
Stay away from Tony , at first things were going smoothly . We make our payment 10 days early with the lender. Tony failed to mention that even with an early payment lender will still draft another payment on the due date and that it cannot be changed or stopped if you have auto draft set up which Tony did. Well here we get a letter in the mail saying that our bank charged us an addition 30 dollars for the second payment that lender decided to process 10 days later. Lender than charged two additional 30 dollars so Tony's mis information cost us 90 dollars . When we asked Tony about this he more or less told us to go pound salt and it wasn't his problem. We called back and talked to Evan he stated he was Tony's boss and sent us a gift card to redeem at walmart to make up for Tony's mistake. Today in the mail however we get a letter stating that the new bank wants to charge a higher rate due to Tony not making sure the title was transfered properly to new bank or bank not doing this. Tony does not give all the facts and will leave you out to dry. Which will cost you hundreds more in fees and finances in the long run if you didn't refinance with one of his banks. Caribou doesn't care like to y due to they got their money anyways.
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remy pilliu
9 months ago
Amazing experience
First I want to thanks Arthur Scott and Caribou for the opportunity in refinancing my car loan .what an amazing loan officer extremely professional helpful very kind..my loan was aprouved in less than a week thank you. again mr Arthur Scott.
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nick kirkpatrick
9 months ago
Arthur was super helpful and great to…
Arthur was super helpful and great to work with!
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jb
9 months ago
Wonderful Experience!~
Daniel Schoonmaker made transitioning my previous auto loan to a new lender so simple, smooth and quick! I would recommend Daniel from Caribou to anyone!
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preston fox
9 months ago
My process with Caribou have been made…
My process with Caribou have been made with so much ease thanks to loan officer Arthur Scott. Great employees and Great company in general. Hope to stay as a customer in the future.
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jeff mulholland
9 months ago
Great experience
Great experience. DANIEL SCHOONMAKER was a perfect representative.
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notary
9 months ago
Yvette was excellent with meeting my…
Yvette was excellent with meeting my expectations. She was able to clarify any questions I got a great interest rate with refinancing. Thanks Yvette.