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Caribou Review

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Reviews 291

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Michael Graw
Michael Graw
May. 03, 20214 min read

Caribou summary

Caribou is a secure, digital platform that makes it easy to refinance your auto loan. The company works with many national and local lenders to help you find a suitable rate and does all the work of coordinating your refinance. It doesn’t impact your credit score to check your rate, and you can complete the application process online. Caribou refinances most cars, trucks, and SUVs but does not offer loans for motorcycles or commercial vehicles.

Pros

  • Works with local and national lenders to get you a suitable rate
  • Pre-apply and check your rate in minutes
  • Loans up to $100,000

Cons

  • $399 origination fee
  • Late fees vary by lender
Caribou at a glance
4.0

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender but limited hours

4.0

Loan Types

Offers multiple loan types

3.0

Repayment Flexibility

Offers multiple repayment plans- but no special repayment programs

4.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

Caribou Caribou Visit Site

Suitable For?

Caribou is most suitable for car owners who are looking to refinance with the lowest possible rates. It partners with dozens of local and national lenders to bring you competitive rate offers and loans up to $50,000. While the most suitable rates are reserved for borrowers with excellent credit, Caribou allows you to add a co-borrower to improve your offers. Caribou is available in 42 states. 

Features

Caribou only offers auto refinance loans, not loans for vehicle purchases. Too many people ended up with a rough deal on their initial car loans, and have felt powerless to change that. At Caribou, refinancing your auto loan is a simple, transparent process. Their dedicated customer support and partnerships with top local and community lenders, bring customers great rates to lower monthly payments. This ultimately saves customers an average of $100 per month on their car payments with interest rates as low as 1.49%. You can easily prequalify for multiple offers to compare from different lenders before deciding on a loan.

  • See rates without a credit check or social security number
  • Compare offers from multiple lenders
  • Fully online application
  • Customers save an average of $101 per month

Application Process

To get started with Caribou, enter information about yourself, your vehicle (including the VIN), and your credit score in the online pre-application. You don’t need to enter a social security number or agree to a credit check. Caribou will find rate offers from multiple lenders and allow you to easily compare monthly payments.

If you find an offer you like, you can complete the application process online in less than 30 minutes. Caribou allows you to easily upload supporting documents like paystubs. And, depending on your offer, you may have the option to add an extended vehicle protection policy to your loan.

Loan Types and Terms

Caribou offers auto refinance loans up to $100,000 with rates as low as 1.49% interest. Note that all loans carry a processing fee of $399, regardless of the size of your loan, but is more than made up for by the savings generated.

  • Minimum credit score of 580
  • Minimum annual income of $24,000
  • Allows co-borrowers
  • Not available for motorcycles or commercial vehicles

Repayment Options

Caribou loans come with terms from 24-84 months You can compare loan offers to choose the term that’s right for you.

How Safe Is It?

Caribou partners with Equifax and Carfax to ensure the loan offer process is as straightforward as possible. In addition, the company uses DocuSign for document processing, and the online application is secured with SSL encryption. Caribou is accredited by the Better Business Bureau and has an A- rating.

Help & Support

If you need help with your auto refinance, Caribou offers support by phone and email from 9 am–9 pm (ET) Monday–Thursday and 9 am–7 pm Friday. Keep in mind that your loan is arranged through a third-party servicer, so you will need to contact your loan provider directly for questions about payment.

Phone: 1-877-445-0070

Email: contact@gocaribou.com

How Caribou Compares


CaribouRateGeniusMyAutoLoan
APR1.49%-15%1.99% 1.89%
Minimum credit score580550575
Loan amounts$10,000–$100,000$12,000–$100,000$5,000–$99,000
Loan term24–84 months24–84 months24–84 months
Suitable forAuto refinancing with low ratesBorrowers with poor creditLower monthly payments

Summary

Caribou streamlines the process of refinancing your auto loan and makes it easy to get the lowest possible rate. You can compare offers from multiple lenders without a credit check and without submitting your social security number. If you want to go ahead with an offer, you can complete the application process easily online. Caribou offers loans up to $100,000 and saves customers an average of over $100 per month on car payments.

Physical Address

Caribou, 1717 Rhode Island Ave, NW Suite 500, Washington DC 20036 

Caribou Caribou Visit Site


Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Caribou
ExcellentReviews 291
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Trustpilot reviews

See what some costumers are saying about Caribou
Caribou
ExcellentReviews 291
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Excellent
86%
Great
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Average
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Poor
1%
Bad
6%
  • author
    Matt Privett
    4 days ago
    Excellent service, and personal.

    I was blown away by how personal the service was. It made refinancing our auto loan as easy as it could possibly be. They were always helpful to answer questions and give us all the information we needed. Shante Hicks, in particular, was phenomenal in helping us.

    ...

  • author
    Matthew Amaro
    Nov 29, 2021
    Great experience!

    Iveth Salas was very helpful in the refinance process, she took care of everything! Very easy and no issues with her help!

    ...

  • author
    T.L
    Nov 22, 2021
    CHANGE OF PACE!!!

    Recently was looking for a better option to save money..figured I’d give them a shot! And so glad I did..it was rather a fast smooth process.. all thanks to the ONE AND ONLY (JONAS WALKER) STRAIGHT SHOOTER! Honest and very professional on handling all matters of this process, thanks again, would recommend 10xover!!!!!

    ...

  • author
    tluang
    Nov 20, 2021
    auto refinance…

    I would highly recommend This person and teams. The loan officer Terence Williams communicated with me through email, phone and text. He was friendly and helpful. I am really appreciated the level of commitment to great service by this team.

    ...

  • author
    John
    Nov 19, 2021
    This review is of David Levy

    This review is of David Levy, I have worked in customer service with many jobs in the past and spent a few years in a call center. I know what is expected of a person in his shoes when it comes to doing the job right. All I can say is, I hope I can do as well as him. He was phenomenal from the moment we began talking to the moment the loan was completed. Not only did he treat a customer the way they should be treated, he was very knowledgeable and knew the answers immediately to any questions I had.

    ...

  • author
    Sarah H
    Nov 17, 2021
    This company is an absolute scam

    This company is an absolute scam. They collect all your information and then you don’t hear from them. Primary point of communication is text message after they gather you’re info and don’t answer or return calls. They continue to play games and don’t respond back. Wouldn’t respond back to my texts after I was once again lead on but once I texted to close the application I got an immediate response. They didn’t even try to keep me as a customer. Super sketchy company. I would avoid at all costs.

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  • author
    BLH
    Nov 15, 2021
    Waste of time and hard inquiry

    Started the refinance process almost 3 weeks ago, via CK. It was primarily done via text message with a representative named "Ryan", who at first seemed very knowledgeable and helpful. 3 weeks later, I feel like I've been scammed. My wife and I are refinancing and provided all documents requested, mailed off notarized POA's twice, and were consistently told that everything was fine after the documents were approved. After the POA's finally got approved the second time around, I get a text saying the lender decided not to move forward because of student loans?? You mean to tell me the initial hard pull didn't flag student loans for the lender (PenFed) BEFORE we sent our pay stubs, licenses, insurance, etc etc?! I feel like we just gave all of these docs to a company that never intended on refinancing us, and now our information is out there for Ryan to do whatever he wants with it.

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  • author
    Tyler Young
    Nov 03, 2021
    Terence was very helpful through the…

    Terence was very helpful through the entire refinance process. Highly recommend. He had good recommendations and knew his information.

    ...

  • author
    Alexa V
    Nov 02, 2021
    Iveth Salas was such a great help

    Iveth Salas was such a great help ! i will definetly recommend her to anyone. She was patient, answered all 100 of my questions, prompt kind and always available. Thank you for making this experience easy going

    ...

  • author
    Shauna Benefield
    Oct 29, 2021
    Literally deserves all the raises

    Literally deserves all the raises, Eric is amazing!

    ...

  • author
    Sara Halpern
    Oct 28, 2021
    Great Service

    Great service, would highly recommend, they are knowledgeable and very quick to respond.

    ...

  • author
    JOY RICHARDSON
    Oct 27, 2021
    Terrence Williams - Support

    Terrence Williams provided great support through out the loan process. Could not have completed all the required paperwork without his guidance.

    ...

  • author
    Andrea Proplea
    Oct 26, 2021
    Our refinance representative was very…

    Our refinance representative was very knowledgeable and worked hard to get us the deal we were looking for. I will recommend to all my friends and family. Thank you, Andrea

    ...

  • author
    customer
    Oct 23, 2021
    One of the worst companies to deal with…

    One of the worst companies to deal with . Awhole lot of hidden fees and also don't want yo pay back your GAP insurance money if car is totaled are or paid off. They are professional scammers run.

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  • author
    Suzanne Thompson
    Oct 14, 2021
    Unprofessional!

    Have worked hard on my credit and know exactly what each agency has on me (not CreditKarma). Started the process to possibly refinance my car. Saw the rates were FAR higher than advertised so stopped the process before it impacted my credit. They called me and the customer service agent asked me to continue at no impact to my credit. I said sure - IF they met my criteria on rates. She asked some questions and then said sure, they had options for me, again, at no impact to my credit - and then transferred me to an insurance agent. Who proceeded to talk over me and tell me they wanted to offer me more than double my required interest rate. And when I said I knew exactly what my FICO was, told me I was wrong (I'm not) which implies that he WAS impacting my credit...which I expressly said I did not want to happen without my approval. He was rude, unprofessional and frankly, if that's the best your company can do - you should get out of the business.

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  • author
    Adam Kaytes
    Oct 14, 2021
    TERENCE WILLIAMS Was great took care of…

    TERENCE WILLIAMS Was great took care of everything will care and professionalism.

    ...

  • author
    Victoria Werner
    Sep 21, 2021
    I recently re-financed my car thru MotoRefi

    I recently re-financed my car thru MotoRefi. The entire process was very smooth, and I got a great rate for my loan. My sales representative was Terence Williams. He handled all my concerns in a very professional manner. I highly recommend MotoRefi and Terence Williams. They made refinancing my car a breeze. V. Werner

    ...

  • author
    Lauren Grado
    Sep 21, 2021
    A big thank you to Terrance Williams on…

    A big thank you to Terrance Williams on my refinance! It has been a process trying to get a lower interest rate on my truck and he did just that!

    ...

  • author
    Josh Corley
    Sep 17, 2021
    Weeks of run around

    Weeks of run around, false assurances, and false promises. Look elsewhere.

    ...

  • author
    Fernando Cabadas
    Sep 17, 2021
    Very good service and really helpful…

    Very good service and really helpful throughout the whole process. I recommend MotoRefi to anybody who is looking to refinance their carload it will save you money and time. I recommend Terence Williams for the job he did an awesome job at working around the clock and working on weekend to get it done.

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  • author
    Carmen García
    Sep 08, 2021
    I am very satisfied with the service I…

    I am very satisfied with the service I have received from motorefi. The whole process was fast and precise, ,,,, I am not a very technological person but Terence (Terence Williams) was very patient with me and led me through the entire process with great kindness and professionalism. I recommend them with my eyes close.

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  • author
    Eric Paulz
    Sep 07, 2021
    Terence at MotoRefi

    Terence was outstanding through the entire refinancing process. He started by asking me about my specific goals for refinancing, and he truly was looking out for my best interest until the end. I wanted to refinance two vehicles, and Terence did the research to find the loan providers that would provide me with the optimal rate and payments for my vehicles. Excellent communication, flexible schedule, and really went out of his way to provide me with a great experience.

    ...

  • author
    Kristen Eldredge
    Aug 21, 2021
    Justin’s the man! If he can’t do it no one can

    We have had a very rough few years regarding purchasing cars. Long story short we went negative in equity to get rid of a lemon car that was very dangerous for our young child to even be in. So to say I was hesitant to trust anyone in the entire process would be an understatement. So fast forward to this year when we decide to try and refinance our newer car because our credit is much better than where we were a few years back. We applied through credit karma and selected your company right away because of the interest rate. We then were flooded with calls from different reps which made us uneasy but Justin was who I chose to call back. I guess it was probably because he had the coolest voice.. who knows. I must admit that Justin being so patient and thorough with us is the reason I didn’t ghost the process and look else where. He would pick times that fit my hectic mom of 2 life, he’d text me reminders of what I needed my husband to give me, and he never once made me feel like I wasn’t understanding something. Justin answered every question we threw at him, and kept it relatable. We felt like we actually got to know him and that counts when it comes to important things like taking over the car loans. He caught our mistakes like our signatures and dates not being clear enough and it was easier in the long run because we didn’t have to mail anything more than once. If this review matters to anyone I hope you know that having a great experience with someone on the telephone feels rare. Justin gave us the piece of mind, and honestly, we just bought another car and will want to work with him in the future! Justin is a great employee and we were lucky to work with him!

    ...

  • author
    Alisha Priddy
    Aug 11, 2021
    Kristen L @ Motorefi made this…

    Kristen L @ Motorefi made this experience as anxiety and hassle free as possible. A phone call, a few emails and texts was all that was needed. Definitely glad to have used this service and saved myself some money. Seriously, great service.

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  • author
    Trever Bolger
    Aug 10, 2021
    Kristen was a Rockstar in aiding with…

    Kristen was a Rockstar in aiding with my refi! She made it quick and easy,all while being absolutely 💯 friendly. I recommend moto refi to everyone!

    ...

  • author
    Julie Bias
    Aug 07, 2021
    My refinance went very smoothly

    My refinance went very smoothly, Terence Williams gave clear instructions for a quick and efficient transaction. Terence was very responsive and led me through the refi, I can’t recommend him enough.

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  • author
    Jamie
    Aug 03, 2021
    Unfortunately I am writing this review…

    Unfortunately I am writing this review because even though Dan Stone had told me if I added my husband as an authorized user on my credit cards that we would be able to refinance through motorefi he ended up telling is it was impossible because my husband had to have his own line of credit- Dan told me to wait 30 days and we could refinance once my fiance was added as am authorized user. So we waited a month instead of looking around to refinance because he assured us we would be able to refinance through this company. I really had hoped to work with this company too

    ...

  • author
    Marissa Kagele
    Jul 29, 2021
    Terence was extremely helpful!

    Terence was extremely helpful. This was my first time refinancing, and it was a very positive experience. He guided me through the process patiently; I felt he was trustworthy and would definitely recommend others to work with him. Thank you!

    ...

  • author
    Andres Contreras
    Jul 28, 2021
    Top of the line service

    From day one to the very end of the process Justin Elkington was there for me. I have experience what customer service is all about. He took the time to keep me updated and everytime I had a question he will answer in a real great time manner

    ...

  • author
    Madd H
    Jul 23, 2021
    I had a great experience with motorefi…

    I had a great experience with motorefi and my representative Rashaka was amazingly helpful with all of my questions even after the loan went through. A+ would recommend

    ...

  • author
    Sydney Bush
    Jul 22, 2021
    Quick and easy

    Quick and easy! I worked with Rashaka, and he was amazing. Kept me in the loop every step. Made it very clear what was needed and why. I have already recommended them to several people.

    ...

  • author
    Paul Fowler
    Jul 22, 2021
    Great experience with MotoRefi!

    Had a great experience with MotoRefi, the process was very easy and the staff (Tracy A) was exceptionally helpful and kept me informed at every step along the way. I highly recommend if anyone wants a better rate on their vehicle purchase.

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  • author
    Alric Williams
    Jul 01, 2021
    Great Professionals

    Hi folks, The Motorefi folks were great ! Kudos to Terence Williams, no relations, just a great guy. He kept me informed the entire way. He returned my calls promptly and gave me a sense a trust. I would not hesitate to recommend these professionals. Alric

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  • author
    Natasha McAllister
    Jun 30, 2021
    great customer service

    Loan officer Terence Williams helped make my refinance my car with a breeze. He was very patient, professional and friendly. Terence guided me through every step with detailed knowledge, did follow ups and answered all my questions. I am very satisfied with refinancing and saving a bunch of money with MotoRefi.

    ...

  • author
    Robert S.
    Jun 25, 2021
    Easy Savings, Great Service

    Terence Williams was responsive, patient, and flexible with my schedule. He made this a smooth transaction and it has saved me nearly $100 a month. I'd recommend anyone use Moto ReFi if it makes sense for their finances.

    ...

  • author
    Jana Sutton
    Jun 24, 2021
    Excellent service and rates!

    Excellent service. I originally was too far upside down on my auto loan for them to help me, but they followed up several months later asking me if I was still interested. I really appreciated the reach out. The process was easy, they substantially cut my rate. Logan was excellent to work with.

    ...

  • author
    Susan
    Jun 21, 2021
    We recently refinanced our car loan…

    We recently refinanced our car loan with MotoRefi and Daniel Schoonmaker was the agent we worked with. Daniel was amazing from start to finish! He explained all the necessary steps needed to have a flawless refinance, and at times held my hand until I totally understood what he was saying. It didn’t matter how often I called with questions; he was always polite. He showed remarkable professionalism. Not only did he help us to save money on our refinance, he explained how I should have received money back on a different car we had sold. We had an extended warranty that owed us money back. I followed Daniel’s lead and was thrilled to find out I had a nice refund due to me. Daniel was just wonderful to work with.

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  • author
    J_srt TV
    Jun 16, 2021
    Great online experience and easy…

    Great online experience and easy process! Thank you for everything TERENCE WILLIAMS!

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  • author
    Orvil Atkinson
    Jun 11, 2021
    Best experience ever

    Best experience ever. My interest at heart was also very well considered.

    ...

  • author
    Ryan Garrett
    Jun 10, 2021
    Refinanced a vehicle, cut my interest rate substantially!

    Refinanced a vehicle and cut my rate by more than half, shortened my remaining months by 16 and saved almost $2000 in interest fees. Working with Terence Williams could not have been easier, his communication and stewardship of the process could not have been better. Don't hesitate reaching out to MotoRefi to save money and have a smooth transaction.

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  • author
    Benjamin Placencia
    Jun 09, 2021
    First time refinancing a car

    First time refinancing a car so I was hoping for a seamless and easy process. Terence Williams at MotoRefi exceeded all expectations. His knowledge and expertise made me feel confident from the get-go. His clear, precise instructions and informed updates at every step of the process made the refinancing a breeze. You're awesome Terence!

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  • author
    A B
    Jun 04, 2021
    Ashley was awesome!

    Ashley was my refinance officer and had done an amazing job with answering all my questions and concerns. She was very patient with me through the whole process. I ended up not taking the offer but in the near future if I do decide to refinance I would definitely recommend Ashley.

    ...

  • author
    Yulia Volianska
    Jun 03, 2021
    Loan officer Austin Ramirez just don’t…

    Loan officer Austin Ramirez just don’t reply to my emails, I’ve been waiting for 3 weeks for any reply or decision. Do not recommend this company.

    ...

  • author
    Syed Hoque
    May 26, 2021
    Great service!

    Very easy and helpful staff! Terence Williams worked quickly and made the process very smooth.

    ...

  • author
    AA
    May 24, 2021
    Scammed in loan.

    Scammed in loan.

    ...

  • author
    shannon fournier
    May 13, 2021
    Quick and painless

    Terence Williams made this experience quicker and easier than I could have hoped. I barely had to do anything except answer a few simple questions and provide some documents. I was in good hands. Thanks Terence!

    ...

  • author
    Tony Molina
    May 05, 2021
    Terrible service

    After I gave Moto refi all my personal information they stopped returning phone calls and emails. Worst customer service I’ve ever dealt with!

    ...

  • author
    Lisa Goudeau
    Apr 29, 2021
    Terrance was extremely helpful and kind…

    Terrance was extremely helpful and kind in the whole process to refi both of our vehicles. Walked us through step by step with anything we had questions about making it not as stressful as it could of been. Everything was done in a very timely manner. He always answered our calls and got back with us immediately if we left message. Highly recommend!

    ...

  • author
    Paige Johnson
    Apr 26, 2021
    Terence was great to work with- he…

    Terence was great to work with- he answered all my questions, got me a great rate, and was very timely with his responses. Very easy and seamless process. Highly recommend!

    ...

  • author
    larry bob
    Apr 19, 2021
    MotoRefi was able to save me well over…

    MotoRefi was able to save me well over 10k when refinancing my car with them! The process was really fast and easy thanks to them.

    ...

  • author
    Daniel
    Apr 16, 2021
    I had an excellent experience with…

    I had an excellent experience with Terence Williams of Motorefi! Not only did he make it extremely easy to get my autoloan refinanced, but was also able to get me a much better rate. I will continue to recommend Mr. Williams due to his professionalism and effectiveness of making a happy customer.

    ...

  • author
    Stephen Spurlock
    Apr 07, 2021
    Great customer service

    I had been looking to refinance my vehicle and got in touch with MotoRefi. I spoke with Nate. He was friendly and courteous and very knowledgeable about the refinancing process . He immediately went to work finding the right lender for my needs. He also followed up and kept me in the loop during the process. I would highly recommend this company and it’s staff to help you with your auto refinancing needs.

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  • author
    Rebecca Gray
    Mar 29, 2021
    Great experience! Highly recommended.

    If you have a chance to work with Theo at MotoRefi.com, know you will get a 5-star experience! He laid out all of my options in easy-to-understand language and helped me make the decision that was best for me. I will use MotoRefi.com again without hesitation.

    ...

  • author
    Iris VM
    Mar 22, 2021
    I sent everything in and was advised…

    I sent everything in and was advised that nothing else was needed. The offer expires after 45 days. I sent documentation well before that date. Turns out the person that was helping, Austin never finished turning in my application. I reached out to see what was happening and was advised that the rep was going to call me. Still no call. HORRIBLE WAY TO DO BUSINESS.

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  • author
    Jack Guzman
    Mar 04, 2021
    I was a little hesitant at first

    I was a little hesitant at first, but when I called and spoke with Jeremy Painter, he put me a ease so I went ahead a refinanced my ride with a much better APR! He responded to my calls and texts timely and I liked that a lot! If you’re considering refinancing, Moto Refi is your go to place!

    ...

  • author
    Guillermo Carpio
    Mar 04, 2021
    Nope!

    Nope!! Changed the rate to a higher after every time we spoke. Said they would explain that 9.9% didn't actually mean 9.9% and was 8%. Had a $2400 finance charge. Don't do it!

    ...

  • author
    Sharon Gallick
    Feb 24, 2021
    Such an easy process!!

    I worked with Jeremy Paynter and he was awesome to work with. He was quick and knew all the answers to my questions before having to even ask! My payment was lowered by $200 per month and I have a lower interest rate. I will definitely be refinancing my other cars with them and him!

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  • author
    norma
    Feb 24, 2021
    Jeramy provided me great customer…

    Jeramy provided me great customer service, he was great help, and made my loan process quick and easy.

    ...

  • author
    Tayde Tepate
    Feb 23, 2021
    Jeremy was amazing great service easy…

    Jeremy was amazing great service easy to work with it! I can’t be more satisfied! Thanks

    ...

  • author
    Bob
    Jan 22, 2021
    Waste of time

    Waste of time and when it was all over they wouldn't refi my vehicle over $100. That's right I applied, sent in all the documentation, waited for a response, and then was told the underwriters wouldn't refi the car due to the valuation being $100 less then the car's worth... So, they requested I make my normal payment to my current loan, and only then could they POSSIBLY help me refinance. I'll just stick with my current loan provider. because If $100 difference is that detrimental that you won't accept someone with EXCELLENT payment history, then I don't want to use this company anyway. Thanks for wasting my time.

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  • author
    Zachary
    Jan 20, 2021
    Lost Title

    Our title was lost during the loan process. I’ve called multiple times to retrieve the title, but no one has contacted me back. EDIT: Sam did a great job helping us with our problem with the lost title. We are expecting the title in the mail any day now. Thank you!

    ...

  • author
    scott young
    Jan 05, 2021
    was sent to them by credit karma

    was sent to them by credit karma, sounded too good to be true, they said they would save me $1500.00 OVER THE LIFE OF THE LOAN, AFTER DOING THE MATH IT WAS ONLY 346.61, MY PAYMENT WENT UP $10.00 AND I STILL HAVE SAME AMOUNT OF PAYMENTS!

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  • author
    Alyssa
    Aug 01, 2020
    Excellent people who work here!

    Excellent people who work here! Got me lowered 13% on my interest rate and 270 on my payment.

    ...

  • author
    Jeremy
    Jun 23, 2020
    Thanks Malyek. You are the Man!

    Everyone I've dealt with at Moto-Refi were very accommodating, courteous, and true professionals. I highly recommend refinancing with Moto-Refi, they saved me $175 a month, and it was so easy.

    ...

  • author
    Anthony Schmidt
    Jun 11, 2020
    I wish you all could refinance the Maserati !

    I customer service Rep on the phone was very good but I was disappointed to find out they will not refinance a Maserati due to not having the necessary insurances on it. I wasn't sure why as my car is properly insured with Mercury. Any feedback would be appreciated.

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  • author
    Mike W
    Jun 11, 2020
    My rep Dan was great

    My rep Dan was great! Very thorough with explanations, no pressure, & very friendly! Very pleased

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  • author
    Elisabeth
    Jun 11, 2020
    Great company to work with. Not pushy and got job done!

    Logan Goodrich was awesome to work with from the get-go. What I really appreciated was his lack of pushiness compared to other refinance contacts. He was patient and great to work with. He made the whole process so easy.

    ...

  • author
    Georgina
    Jun 05, 2020
    I was pleased with the professional…

    I was pleased with the professional service!

    ...

  • author
    Eddie
    Jun 04, 2020
    The process was quick

    The process was quick, no problems and in no time a new lender with a significant reduction in my payment and interest rate. Highly recommended.

    ...

  • author
    Daniel
    Jun 04, 2020
    You want this car loan

    Quick, easy, transparent, great Acct Manager and all online. Easiest car loan I have ever received - will use this service again and have referred friends already.

    ...

  • author
    Wendy Mendez
    Jun 04, 2020
    Awesome!

    Really quick and efficient with a great customer service team that makes the process seamless.

    ...

  • author
    William
    Jun 04, 2020
    "OnPoint!!!!"

    I would recommend Motorefi to anyone due to their honesty and professionalism.

    ...

  • author
    Christopher
    Jun 04, 2020
    Great experience!!

    Great experience!!

    ...

  • author
    Daniel
    Jun 04, 2020
    The representative was great the…

    The representative was great the service was fair and great. I thank you guys for everything.

    ...

  • author
    Milan K Wilson
    Jun 04, 2020
    Excellent service

    Excellent service. Good experience.

    ...

  • author
    Leighton
    Jun 04, 2020
    Great

    Great service

    ...

  • author
    Roger
    Jun 03, 2020
    A little slow on the process

    A little slow on the process. And also they got a little upset when I would call and ask about the process.

    ...

  • author
    Debra
    May 29, 2020
    Mixed Reviews: Great rate and saved $100, but deceptive hidden fees

    I started my auto refinance at the height of corona virus so my rep was working from home. He was always nice and professional, but because he was dealing with family situations he wasn't always able to get back to me right away which I understood completely. However, as time went on in it was definitely evident that I was reaching out to him (the company) much more so than it was reciprocated. I felt things could have definitely been explained better such as signing contract electronically & process afterwards. As process went on many promised updates were not communicated and important details were omitted. Never received any information with old lienholder in mail or email to show my car was even paid off. (Because of CV, I couldn't even reach anyone by phone) Once new contract signed, I was never disclosed of nearly $400. fee I was charged by MotoRefi. I felt that was criminal to not even disclose that fee. Also the pay off amount I heard several times on old lienholders phone # differed by over $100. to benefit of MotoRefi. Very Disappointed with deception, but grateful too that they did lower my interest rate 14% & save me $100. on payment. Debated between 2-3 stars rating. For benefits I give 3 stars!

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  • author
    karen ciulla
    May 29, 2020
    My contact person was great

    My contact person was great; whole process went smooth & quick. After that fact was complete, however, all actual people working at PenFed disappeared. I could not, & still can't, get ANY help at all w/some other services that they offer. If you can follow prompts, set up accounts, & live through your Smart Phone, great. If not, there is no help.

    ...

  • author
    David
    May 29, 2020
    smooth process and the final terms…

    smooth process and the final terms matched the quoted terms. Very satisfied.

    ...

  • author
    Rafael
    May 29, 2020
    Simple process extremely informative…

    Simple process extremely informative highly professional. I recommend this business.

    ...

  • author
    David Weickum
    May 29, 2020
    Was a simple and painless refi.

    Was a simple and painless refi.

    ...

  • author
    Shawn
    May 29, 2020
    very easy process and excellent…

    very easy process and excellent rates..... stress free.

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  • author
    Miranda
    May 28, 2020
    Very helpful company to work with

    Very helpful company to work with. They got me the best rate.

    ...

  • author
    Lillian
    May 28, 2020
    The whole process was relatively easy!

    The whole process was relatively easy. I am grateful to Sean for getting such a low rate. I would definitely recommend your company!

    ...

  • author
    Leonard
    May 28, 2020
    the refi was easy to do and it eas done…

    the refi was easy to do and it eas done faster than i thougth

    ...

  • author
    LUCIA
    May 28, 2020
    Fast service

    Fast service, great rates, I am very happy with MotoRefi .

    ...

  • author
    Berta
    May 28, 2020
    This was by far the easiest

    This was by far the easiest, fastest & w/great communication financial transaction I’ve ever experienced. Thanks to Sean for super quick responses to all my questions.

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  • author
    Nicholas
    May 28, 2020
    Was very fast

    Was nervous about mailing title but everything happened just as they told me, very quickly and saved 2 grand thanks

    ...

  • author
    Juan Nanez
    May 28, 2020
    Excellent service very grateful to you.

    Excellent service very grateful to you. Thank you very much.

    ...

  • author
    Michael
    May 28, 2020
    Quick and easy process

    Quick and easy process. Good communication as well.

    ...

  • author
    Deanie
    May 28, 2020
    Fast and hassle free!

    Fast and hassle free!

    ...

  • author
    Daniel
    May 28, 2020
    Excellent

    Excellent work

    ...

  • author
    Cynthia
    May 28, 2020
    Quickest easier business transaction…

    Quickest easier business transaction I’ve ever had.

    ...

  • author
    Brandy
    May 28, 2020
    Excellent customer service by Patricia

    Excellent customer service by Patricia. She was very helpful and on time with my request. The process was very easy with her help. Thank you!!

    ...

  • author
    Kris
    May 28, 2020
    It was great

    It was great they took care of everything for me I just had to give them the information and they did the rest. I'm not good with a computer but they talked me through everything and that made it easy.

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  • author
    Isidro
    May 28, 2020
    Fast

    Fast, easy, and very professional.

    ...

  • author
    Gene Harrington
    May 28, 2020
    QuickHighly recommended.

    Quick, efficient, amd seamless. Highly recommended.

    ...

  • author
    Timothy
    May 28, 2020
    Great Experience!

    Great Experience!

    ...

  • author
    Tina
    May 28, 2020
    Great job!!

    Great job, easy process, lowered my payment and interest!

    ...

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