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BestMoney.com
AUTOPAY Review
Reviews 511
AutoPay
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AutoPay
AutoPay
Excellent
Reviews 511
Caroline Benton
May. 30, 2021
2 min read
Caroline Banton
AutoPay Summary
AUTOPAY is a good option if you have worked to improve your credit score through responsible repayment and money management. AUTOPAY offers loans for new and used cars, and its lending marketplace model encourages lenders to compete for your business, so you pay less.
Pros
  • Lenders offer competitive interest rates and terms
  • Fast prequalification simplifies finding the right loan
Cons
  • Not a direct lender, so rates and terms are only representative
  • The AUTOPAY website lacks specific loan information and resources

AutoPay at a glance

4.6
Editorial score

Online experience

Good online resources, but no access to rates
4.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
5.0

Loan Types

Offers most loan types
4.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Eligibility (credit score)

Accepts all credit types
5.0

AutoPay AutoPay Visit Site

Suitable For?

AUTOPAY is a good option if your credit score is low but you are working to improve it. The platform is also ideal if you’d rather have several choices available before making a final decision.

AUTOPAY Features

AUTOPAY’s simple prequalification application differentiates it from other lending platforms. After completing an online form, you are immediately matched with several potential lenders. The turnaround for approvals is fast, and you could receive the funds in your bank the following day. However, it is important to note that it could also take up to 14 days. If you have a low credit score, AUTOPAY will allow you to include a co-signer, potentially improving the available rate and terms.

Some advantages to using AUTOPAY include the following:

  • A network of reliable loan providers
  • Loans regardless of your creditworthiness
  • Additional educational resources
  • Both new and used auto loans
  • Streamlined prequalification process
  • Funds received within 14 days

Application Process

The AUTOPAY application process includes two distinct steps: prequalification and the actual application and approval after you have been matched with potential lenders. To get started, fill out a quick application online, which requires your basic financial details and contact information. Once completed, you will be matched with several lenders and will continue the application process directly with the selected lender. AUTOPAY will handle the paperwork and submissions but requests that you have the following documents ready:

  • Your driver’s license
  • Proof of insurance
  • Some form of income verification, which can include paystubs, tax returns, or similar documentation
  • Proof of residence such as a lease agreement, utility bill, or similar documents
  • Payoff letter from your current lender (exclusively for loan refinancing)

Some lenders may have requirements to approve customers for loans, particularly for vehicles up to 10 years old or vehicles with a maximum of 150,000 miles. In some cases, lenders may require a credit score of roughly 600, but there is no strict minimum.

AUTOPAY is not a direct lender, so final terms, rates, and loan amounts are agreed with the chosen loan provider.

Loan Types and Terms

AUTOPAY provides loans for the purchase of new and used vehicles. The platform allows the borrower to shop for competitive rates once they have found a car. You can apply for loan amounts between $2,500 and $100,000, with a variety of loan terms from 24 to 84 months. Additionally, AUTOPAY’s loan providers can offer APRs as low as 1.99% to 2.99% for qualified borrowers. 

How Safe is It?

Although AUTOPAY must share customer information due to its marketplace model, the company is incredibly transparent about the whole process. The privacy policy is explicit concerning information that is collected, how it is collected, and the reasons why it is shared. AUTOPAY protects customer data with industry standard measures that include both physical and virtual failsafe technology and redundancies to avoid any loss of data or theft. Information is kept on secured servers in protected physical locations.

Repayment Options

Customers accessing financing through one of AUTOPAY’s partners can choose from a variety of repayment terms that suit their needs. The company’s network of partners offers repayment terms that range between 24 and 84 months. Although payments are handled directly by the loan originator, most lenders allow customers to automate their loan payments, making it easier to pay on time every time. Additionally, customers can pay down their loans through more traditional means, although repayment options should always be discussed with the loan originator and not directly with AUTOPAY.

Help & Support

You can reach AUTOPAY via telephone Monday through Friday between 7 am and 7 pm Mountain Standard Time, and Saturdays between 9 am and 5 pm Mountain Standard Time. You can also get in touch via email if you prefer.

AutoPay AutoPay Visit Site

Final Word

If you’re looking for either a new or used car, AUTOPAY offers a range of loan amounts, terms, and competitive interest rates. In addition to the quick application and effective matching system, AUTOPAY offers a high level of customer service. If you’re looking for plenty of loan options, AUTOPAY is worth considering. 

Physical Address

AUTOPAY

PO BOX 40469

Denver, CO

80204

Caroline Banton
Written by
Caroline Benton
Caroline Banton is a freelance writer of business and finance articles that have been featured in The Huffington Post, The Motley Fool, Time, MSN, PYMNTS.com, GOBankingrates.com, SaleMove, and MyBankTracker.com. Before becoming a writer, Caroline had over fourteen years of experience working at the World Bank. Caroline has an MBA from Johns Hopkins University. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Excellent
Reviews 511
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Excellent
92%
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james parker
19 days ago
So far so good 😊 Chelsea~~ 🤙😶‍🌫️
Well so far I'm on the fence when it comes to reviews on here because it's either 5⭐ or 1⭐ which is odd in itself! Besides all that I'm giving 5 stars just for all the dedication and honesty my rep/ Chelsea has been showing me. Thanks for keeping it ,💯! Plus that cute lil laugh and voice, it's a no wonder she's sales women of the year...or at least to me she is! LOL 😃 Update-/ Papers are all pretty much done she made sure of that. Kinda funny when you talk to the interesting loan young lady for sure more then anyone else you know atm. Lol
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mag a
14 days ago
broken processes
Got a prequalified offer in mail from them to refinance my car loan. Then they collected a lot of information for application and they confirmed that the application was sent to credit union and then I got letter that, I quote: 'unable to prequalify', and that's for a prequalified offer, lol. I can't even confirm if the application was rejected or not or it's some failure in their system. Representative Manoj was not responding for days within the process, not being able to keep their own promises for time-windows as agreed (to call / respond). I wish I hadn't spent any time dealing with them and just go directly to the bank or credit union.
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alexis jones
21 days ago
Autopay makes it an easy
Autopay makes it an easy, friendly process to refinance your auto loan.
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jenny masters
21 days ago
Beware! (Anesha)
Terrible experience! The monthly payments and rates were not as advertised. Furthermore, Anesha was extremely unprofessional. She didn’t call me back to touch base after we had a time/date set up to conference. I am a professional and had rearranged my entire day around a phone call with her about my auto refinance that never happened. Bate and switch company! Beware!
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mårten peterson
24 days ago
Fullständigt opålitlig
Fullständigt opålitlig. Debiterar kort vid parkering i Mall of Scandinavia trots att MoS loggan syns under Kundklubbar.
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tj
a month ago
20 kronor som debiteras för att dom…
20 kronor som debiteras för att dom påminner om att betalkortet snart går ut är, tycker jag, snudd på skamligt/ocker. Som tur är finns det massor med andra parkeringsbolag som inte gör så såsom easypark, parkster etc utan dom skickar bara ut ett mail/mess (GRATIS) om att mitt betalkort snart går ut o det gör att dessa känns betydligt mer seriösa och omtänksamma mot mig som kund. I mitt fall bestämde jag mig omedelbart för att ta bort min profil och betalkort helt och hållet från autopay, vill inte ha att göra med bolag som uppträder såhär mot sina kunder.
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stacey palmer
2 months ago
Successful Sign up Process
The sign up process was fast thank Dean Frazier and easy glad I made the call to lower my car payment every call I made to reach him he answered and if he didn't he calls back right away great customer service
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doug s
2 months ago
Efficient and professional service
I worked with Leah and the whole process was efficient and professional with my being approved for a rate that I expected. Doug S.
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richard b
2 months ago
A total joke
A total joke, 831 credit score no debt and couldn’t get it done. What they did accomplish was a hard inquiry on my credit report for nothing. Stick with a local credit union, much easier and approved in 15 minutes!
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scott
3 months ago
Great experience
Great experience! Matt Reindhardt made it a very simple process and was very helpful the entire way. Thank you!
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d dixon
3 months ago
Easy Experience!
Valeria gave me exactly what I asked for and more- a lower interest rate and some service plans! She was very professional, followed up, and communicated all steps - finding more and more ways to go above and beyond.
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dan r
3 months ago
Easy Process
Easy process, Matt quickly found me a better loan option, and my account was transferred and my payments lowered in a matter of days. Perfect service, did exactly what they promised.
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e thorn
3 months ago
Thanks Matt for taking care of the…
Thanks Matt for taking care of the remainder of my loan offer. I waited about a month to get the process moving. I was working with Albert at first who was pretty impersonal. I’m glad Matt stepped in and helped complete the process.
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natural
3 months ago
Honest service.
Honest service.
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don rubin
3 months ago
Prompt action in making the the loan…
Prompt action in making the the loan happen, I am very appreciative. Thanks!
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van s. robinson
4 months ago
Quick service
Quick services and knowledgeable teams
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zandiyahoo.com
4 months ago
I had a very good experience with Samad…
I had a very good experience with Samad Goodall. Really helpful and patient with me getting my paperwork around. I would highly recommend him. And Autopay. Dave Campbell
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adolfo torres
4 months ago
Matt is always on top of things he…
Matt is always on top of things he keeps you well informed about everything im glad he help me out
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brittany justice
4 months ago
Excellent customer service
I worked with Matt! He was great at explaining everything and was patient with me getting everything signed and sent in. He was always accessible and quick to respond to any questions I had. Thank you Matt for all of your help!!
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alex alvarez
4 months ago
The typical bait and switch
The typical bait and switch. I was led to believe that I would receive a number of loan options but found out there is only one, Autopay. They called me at home and tried to strongarm me to give them additional information. Horrible company, horrible business practice. I highly recommend going to a reputable bank or credit union to secure a car loan, these "brokers" are only adding an additional layer and cost to an already confusing process. UPDATE A representative just called me to explain their process and I was even more dissatisfied. Autopay does not understand the concept of customer service nor do they believe that they should be transparent about their offering.
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dave
5 months ago
Terrible experience
Terrible experience. Exceptional credit, no debt and wanted a new purchase auto loan. They said I qualified for several offers. Sent to underwriting and I was NOT approved - I was shocked. I called back to ask for more information, the agent said she would call me back after she spoke to underwriting. Have not heard back.
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bridgette montas
5 months ago
Quick and simple process
I worked with a man named Matt, very professional and easy to talk to. He was always available to answer my questions. Also made things easy to understand stand.
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naomi pope
5 months ago
The process was fast and easy!
I signed up online and the process was easy they helped me along the way and my loan was approved by the bank faster than I thought. I saved $200 on my car loan a month
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debra johnson
5 months ago
I was considering refinancing my car…
I was considering refinancing my car loan with this company. They wanted to give me 75 months. That's too long for me. I also did not like Kyle Fergason. He was very impersonal and fast talking. I feel like dealing with this company is a waist of time!!!!!
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nicole d patterson
5 months ago
Courteous
Courteous, responsive and patient. It took me about a week to get my paperwork done. I was the delay. The representative was always ready to assist and answer any questions. Excellent experience for me.
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nicolas schillerstrom
6 months ago
Great customer service
Great customer service, worked really hard to get me a great deal!! I will recommend autopay to anyone to refinance your vehicle!
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kameron
6 months ago
Terrible. They lie about the rates the offer and they’re much worse than the market.
Terrible. They lied about the auto loan rates offered online and over the phone. With an 800 credit score on a 72-mo $50k loan, they said it’d be 2.99%. After days of waiting and an hour of my time over the phone giving them my information so they could do an audit before offering a loan, they came back with 8%. Total waste of time and MUCH higher than what was marketed and compared to the market. I’m mostly disgusted by the lying more than wasting my time while shopping for an auto loan. Don’t use these scammers. Go with a local credit union or finance through the car manufacturer.
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maria olloqui
6 months ago
Matt was a blessing in the sky
Matt was a blessing in the sky! I was looking for a good company to refinance my loan; I contacted Auto Pay and I got the best professional, honest, courteous and positive person on the line. I got exactly I wanted in a matter of days . His great effort to help me make me feel very happy. AutoPay has a great asset with Matt Reindhart ! I thank Matt and your company for the great team you got! I give you 5 stars, I will surely recommend you in the future. Happy Seasons !!! Best of everything for you Matt !😊
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maged maher
6 months ago
Really disappointing No service Just EXTRA FEES
Really disappointed there in no service at all. I thought everything is setup and then I get an email saying that the payment did not go through. and I will get an paper invoice with an extra charge. tried to reach out for the customer service, somebody to talk to and I just get an automated answers that run in loops. Plus they charge for any notification apart from the advertising ones.
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david sprouse
6 months ago
Autopay goes the extra mile to get things done.
Well I was getting the run around with a few other companies, and just couldn't get anything approved. I called Autopay and with Mat's help I got over the hump and my loan was approved within hours. Mat kept in touch with me through out the whole process. I was impressed with everything, and would recommend Autopay to all, who don't want maybe's, but yes indeeds. Thank you all for your help.
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yonaira hernandez
7 months ago
Amazing service!
Amazing service!
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todd mills
7 months ago
Thank you Matt
Thank you Matt. Top notch service!!! This was extremely smooth and simple car refinance. Dropped me 11% on rate I currently had. Was a joy to talk with and he had the HUMAN element not robotic rehearsed VERY RARE TODAY!! Thanks again look forward to becoming a repeat customer. Todd
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evelyn kimberly wright
7 months ago
Albert was great in assisting me & gave…
Albert was great in assisting me & gave some good advice!!!! Pretty quick too!!!!!
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samuel jean jacques
7 months ago
I can’t complain
I can’t complain, this experience has been a great success.
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carie whitaker
7 months ago
My experience was super smooth
My experience was super smooth! The gentleman I worked with was so helpful and very knowledgeable! Also, very upfront about the process!
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a n m
7 months ago
My fiance has a good credit score and…
My fiance has a good credit score and used auto pay off credit krama. They said his chances were excellent on approval of a refinance. Well not without 4500 down. That's ridiculous and very misleading. Don't go through this company .
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kathryn
7 months ago
AutoPay, in particular Blake Rurik, exceeded my expectations in securing a favorable interest rate on my used car loan.
I was very pleased with the professionalism, quality and turnaround time that Blake Rurik was able to provide in securing my very favorable interest rate on my recent auto loan. Blake was able to secure an interest rate that was much better than what I could find locally.
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jimmy hensley
7 months ago
Monica Valdez is awesome
Monica Valdez is awesome. Just got in the mail today that I can refinance thru rategenius at $509 a month. Monica got me $449 a month. Awesome. If you need lower car payments, contact autopay. Better to pay off your car, but sometimes life happens and autopay showed up.
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pamela ashlock catron
7 months ago
I recieved a letter in the mail
I recieved a letter in the mail. I filled out the information and Monica called me from Autopay. What an AMAZING lady to work with! And being on a fixed income helped me save on my monthly payment. I now can breath each month
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natasha
7 months ago
Refinancing with Autopay was smooth
Refinancing with Autopay was smooth, quick and easy. My assigned representative; Mason Evans was phenomenal. Mason stayed in communication with me throughout the entire process. He was respectful of my time. He always called back when he said he would and at the requested time I would request. Thank you Mason. I 100% would recommend Autopay for your financial needs. OH! I got an awesome rate.
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yami
7 months ago
Matt was such a huge help
Matt was such a huge help! He helped make this transition seamless. My monthly payment dramatically decreased. I highly recommend autopay.
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brandon casper
8 months ago
Quick and easy process
Quick and easy process . Matt was the person helping me with everything and he quickly responded to any question I might have had . He also did a very good job of guiding me through the process . Definitely would recommend this company
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kiunie
8 months ago
Autopay Car Refinancing
Mr. Reinhardt was wonderful and gracious throughout the whole process. Highly recommend!
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tara lyckowski
8 months ago
Fantastic company fantastic service
I have to say that Dane is just amazing! Every time I reached out with a question or concern he immediately got back to me! I saved $170 on my car payment and I saved on the interest rate too! I couldn’t be happier!!!
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puppet strings
8 months ago
The process way easy and quick.
The process way easy and quick.
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ga peach
8 months ago
Funding during Bankruptcy
I filed bankruptcy 3 years ago after divorce. After an unexpected car accident, I got a loan over 14% with a different company. Over the years I’ve been rebuilding my credit, but no one would touch me with the bankruptcy. Autopay approved me for a loan at 7% and greatly decreased my monthly payment. The process was easy and Matt Rinehardt virtually held my hand through the paperwork. I’m so thankful I found them!
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angel
8 months ago
Claudia was great
Claudia was great , sha made the process so easy!
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david wilkins
8 months ago
Prompt and Professional
Autopay and Jo Hernandez were highly professional and quick. I was able to refinance my vehicle in a matter of minutes. Thank you.
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miss bea jae
8 months ago
I had being trying off and on to get my…
I had being trying off and on to get my vehicle refinanced with other companies; however I was declined repeatedly. Eventually Credit Karma reached out to me, I received a call from Matt with Auto Pay and he made it happen. Matt was very helpful and professional not to mention patient with me thru the whole entire process. Matt you rock!
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james blagoue
8 months ago
Paul
Paul. Tapia was very professional in helping me refinance my Dodge Durango for a lot lower interest and payment, and that was a blessing, Thanks Paul
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kiunie
8 months ago
Quick and Easy to understand
Matt Reinhardt was great and helped me get approved quickly. Worked with me on all the paperwork and getting things set with the bank. I’ll be saving a bit and worked with okay credit!
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kaycee watkins
8 months ago
Autopay was very easy to work with when…
Autopay was very easy to work with when refinancing my auto loan. Loan Officer was extremely helpful and patient with gathering paperwork. Would recommend autopay to anyone looking for quick refinancing!
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gwen young
8 months ago
Was approved for a loan NO RESPONSE by email!!!!!
Was approved for a loan. Representative called one time. I emailed them several several times with questions, NEVER received a response. NEVER!!!!!!! Terrible service.....
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lisa
8 months ago
Zach Crawford was GREAT to work with
Zach Crawford was GREAT to work with! He was prompt and courteous, both of which I sincerely appreciated.
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kris
8 months ago
Effortless and Quick!
Effortless refinance! Joseph with Autopay made the process so quick and easy! Definitely recommend!
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lori weaver
8 months ago
effortless refinancing
This was practically an effortless process. One that my husband and I did for the first time. And nearly every step was done on our phones. I highly recommend AutoPay and their well informed and people.
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natalie figuero
8 months ago
The reps at Autopay were wonderful.They…
The reps at Autopay were wonderful.They kept me I formed every step of the way. They made every effort to get what I wanted.They did not stop until I was satisfied. Thank you for your hard work.
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marc hernandez
9 months ago
Chevy colorado
Claudia McDougal has helped me with my autopay application the whole way through. Great customer service, great way to explain the applications and how to sign them. Has answers to every question I asked. 10/10
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colin
9 months ago
Nightmare Experience
This has been a really rough first experience with refinancing. Autopay sent me a letter saying I was "preapproved" for a rate that lowered my monthly payments a lot. When the agent starting looking into it, my offer was significantly worse than what was promoted. Furthermore, he sold me on products that I was never intending to buy: Gap coverage and a prepaid maintenance package. Naive me, I thought he was acting in my interest and I went through with the process. It took way longer than promised and my loan funded over a month after they said it would. Furthermore, I have to make additional, unplanned payments to my previous bank due to this delay. The salt in the wound is that the $700 maintenance package I was sold is essentially for 4 oil changes and a few tire rotations. I have been sold a false bill of goods: grossly over-priced maintenance package, higher than promised APR, and missed timeframes making my life a nightmare! Both banks now have a loan out and are trying to collect from me. Thanks Autopay! Lesson learned, refinance through my credit union from now on.
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joe reno
9 months ago
Claudia Mcdougal from auto pay was…
Claudia Mcdougal from auto pay was Fantastic after going through other companies and being ran in circles I came across auto pay and this process was way easier and less stressful she made it happen quick with no more sleepless nights. She was able to get my auto refinance switch over to way lower and more fair rates!! Thank You AutoPay!!!!
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candace walker
9 months ago
Very professional and Claudia was very…
Very professional and Claudia was very thorough and patient,good manners; would definitely recommend
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riley meehan
9 months ago
They were very nice
They were very nice
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rhonda flowers
9 months ago
I was pleased with my experience with…
I was pleased with my experience with autopay everything went smooth thank you very much
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tim
9 months ago
Very happy with the service would…
Very happy with the service would recommend them to anyone
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r.a
9 months ago
So here's the update
So here's the update. Reached out to the "escalations" department phone number advertised on here that was posted as a reply to some negative reviews. The agent at the escalations phone number said that she would refer my concern to the same loan agent that I dealt with regarding the issue of why the income calculated did not match my submitted paystub copies. This is sensitive and private info I assumed would be handled accurately. I was promised a call back by the weekend but of course, that never happened. Instead of waiting out a 'few months; as suggested by my loan officers last email after her submissions to lenders were declined, I contacted a local credit union and applied directly with them. After submitting the SAME info and last 2 paystubs I was approved within days. The check to the current financing company will be in the mail and I'll be saving over $100 monthly with a very good rate. No problems with income, they calculated it as was obvious on the paystubs. Did the loan officer at Autopay make a mistake? Perhaps. Autopay was a complete waste time,. I had hard inquiries ran on my credit report for no reason and the monthly income they calculated was reported wrong. I would never recommend this company based on this experience. The fact that the loan officer didn't even contact me back to go over the info- by phone or email speaks volumes. A direct lender turned out better...why use a middle man when you don't know what they're even doing? Hopefully all of the sensitive information submitted will be deleted from their systems...don't trust their tactics at all.
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stacey boetto
9 months ago
Kevin was great
Kevin was great! Very quick to respond to my questions & gave me a list of everything he needed from me to start the process. Pretty quick turn around time on the best loans out there for me. And I did not feel rushed, used, or lied to like I have in the past. I also did all of it from home & work which was nice! No lost time to sit and wait on finance department to get to me!
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malgorzata jackiewicz
9 months ago
Good system
Good system, works fine the only negative thing is that some options are difficult to find
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donnalynne napoli geronimo
9 months ago
My experience with auto pay was great.
My experience with auto pay was top-notch. Kate had all my questions answered, it was actually a learning experience for both of us because my car was still registered in Florida and I have now located to New York. So we had to redo the whole registration process before we were able to complete the loan. She was with me every step of the way and we were in constant communication, the loan funded And is saving me about 150 a month. I would recommend Kate and auto pay highly.
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robert gaines
9 months ago
I was suspicious prior to trying this…
I was suspicious prior to trying this company due to some shady things I saw on other reviews. But after the process went very smoothly I am happy. They weren't able to lower my payment as much as I wished but they are saving me money nonetheless. I would do business with them again!
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amanda
10 months ago
It was okay...
I was pleased with my new contract terms. I was not pleased with the multiple hiccups within the process. My representative could also use some improvement with her customer service skills.
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ana
10 months ago
Refinancing our two vehicles with Kevin
Kevin helped my husband refinance his truck. He did such a good job with putting everything together for us to get approved and got our interest rate down and our payment down. My husband advised me to contact Kevin again to refinance my vehicle as I too had a very high payment. Kevin gathered all the information and I got me a great rate with the same credit union that my husband has. We are very happy with Kevin services and his team at Auto Pay. Thank you.
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customer
10 months ago
I am appreciative of my autopsy rep
I am appreciative of my autopsy rep, Natalie for her help. She made it an easy process and explained all so I understood. I would recommend them
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r.a
10 months ago
Not understanding this company
Not understanding this company. I received several solicitations from this company in the mail to refinance with the grand opportunity to save a lot of money. I also received similar offers from other competitors but decided to try "Autopay" first. I submitted all required paperwork- I.D. paystubs, application, etc., and was officially turned today due to income ratio. I made it clear that I just started a new full-time job in April and the YTD summaries indicated on the paystubs were of course not representing January to date but May to date. I was then advised that I was turned down because "6 months" on the job was the preferred requirement and that they use some odd calculation to determine monthly gross salary. Whatever "calculation" they used, it essentially cut my salary by over half! This is ridiculous. I work a regular 40-hour job so where is this math coming from? This experience was completely insulting and I was going to file a complaint with the BBB because inquiries were made against my credit report for no reason. If there is an on job requirement- please state that upfront on your website! If paystubs are submitted, the common sense math is there, why was the income cut by almost half and then presented that way to creditors? So disappointed in this company and the way the handled the application. The loan officer was polite enough (no complaints with loan officer specifically) but this was a horrible experience.
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chris acuna
10 months ago
I was skeptical to refinance my loan
I was skeptical to refinance my loan. But my rep Claudia made sure to keep me up to date on every single detail, making this a very easy process to get where we needed to be. I highly recommend this company if you are looking to refinance your loan. Thanks for all the help Claudia
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carlos oliveira
10 months ago
Don't waste your time
Don't waste your time. They will give you the worse possible quote with an interest rate much higher than you already have.
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kevin tuber
10 months ago
Gold Standard of Customer Service
I’m impressed with how easy and pain free it was to do the auto-refinance. My loan specialist took excellent care of explaining all the options I had available for term length, APR, and the resulting monthly payment. She demystified the process for me and went above and beyond by helping me each step of the way. She was able to send me a prepaid fedex shipping label along with the contract after I had trouble printing one on my own. She answered all of my questions and gave me daily updates when progress was being made on the loan. She gave me the go-ahead when it was safe to cancel the GAP coverage I had with my previous company once it was confirmed that I now had coverage through the new deal, so there was no gap in my GAP coverage. Responses were always fast, friendly and clear and she never left me hanging. This is how you treat customers and is the gold standard of customer service.
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julia reightler
10 months ago
Getting my truck refinanced was a…
Getting my truck refinanced was a breeze. My loan consultant was friendly and professional. He did all the legwork and now my note is considerably less. Thank you to AJB!!
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tifah jones
10 months ago
Claudia
Claudia was great with everything. She helped me every step of the way. She was very kind as well.
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perry hahn
10 months ago
Easy and painless refinance
Claudia was very kind and always made her self available. She made it clear that her goal was for me to have a successful finance, and the entire process was completely painless. Stellar job!
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jerry
10 months ago
Thank you
Thank you, Kevin Barrett did a spectacular job.
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sean
10 months ago
Great experience with Rachel
Great experience with Rachel. She was very helpful throughout the process and easy to communicate with. Would def recommend autopay to anyone!
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resha. richesx
10 months ago
Great service
Great service
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david
10 months ago
Two time happy customer.
I have used Autopay once before and they didn't let me down this time either. Kaitlin was extremely helpful throughout the process. Everything was done electronically and a few phone calls (by them) I never had to call to see what was going on. Kaitlin kept me fully informed of where I was at in the process. I was once again totally satisfied with their service and would recommend them to anyone.
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fred ramos
10 months ago
Loan agent Michael Becker was very…
Loan agent Michael Becker was very helpful! He was pretty straight forward and he made the process stress free. Kudos! 👏
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megan matthew eblin
10 months ago
Kevin Barrett was great
Kevin Barrett was great, communication was amazing and everything was done very quickly. Very happy with the service.
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don cook
10 months ago
Claudia was wonderful to work with & so…
Claudia was wonderful to work with & so patient with us old folk who are " cell phone savvy challenged". Thank you again!!!
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raziel
10 months ago
loan agent was very efficient and…
loan agent was very efficient and stayed in communication until everything was done. 10/10
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anna tallman
10 months ago
Would definitely recommend
The experience has been wonderful! Rachel was awesome!! Super patient, really great about walking us through everything, and always able to answer any and all of our questions! Our interest rate is down, our payment is lower, and our credit scores are slowly moving up. Overall, not a single complaint.
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beth castillo
10 months ago
Mike was great to work and handled…
Mike was great to work and handled everything. It was a very smooth and easy process. Very happy with the company
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deanna
10 months ago
Deliah Polnau is wonderful!
Deliah Polnau has been been so helpful and great. She has been so kind and willing to help. She walked me through the whole process and made me feel totally comfortable and she made this the easy . Thank you so much!
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carletta danzy
10 months ago
Awesome service
Hi Brittany Negron was awesome she kept me informed on everything and got me the best rates excellent customer service thx agaim n
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gina lauzier
10 months ago
It has been an absolute pleasure…
It has been an absolute pleasure working with Deliah. She made the whole process seamless; answered all questions knowledgeably and made sure I understood everything. I would highly recommend AutoPay. Thank you
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patti ortner
10 months ago
Deliah was amazing
Deliah was amazing. I was approved for 8.49%, she wasn't happy with it. She contacted another company and got it for 6.80%. She went the extra mile for me and patiently answered my questions. Deliah knows true customer service and care. I'm very happy.
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miranda mckenzie
10 months ago
Albert is amazing
Albert is amazing! He was extremely patient and understanding with me. I highly recommend Albert and this company.
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arquelio aponte
10 months ago
Very good thanks for your help
Very good thanks for your help. The process was so nice and smooth
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alex
10 months ago
Simply and smooth process.
Great service. The process was fast and super easy. Definitely would recommend.
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jason
10 months ago
Very informative,patient and…
Very informative,patient and professional.
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dawn powell
10 months ago
Dahlia was great to deal with
Dahlia was great to deal with. She kept me updated on my loan progress. Most of all she was pleasant, professional and patient with me. Highly recommend
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gillian pobbig
10 months ago
Very helpful service and easy…
Very helpful service and easy experience in refinancing my vehcile. Deliah was a pleasure to work with!
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mama bear
10 months ago
Everything was so easy and smooth and…
Everything was so easy and smooth and Matthew Reinhardt was very helpful and professional. I am so glad that I used this company. They deserve more than 5 starts!!