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AUTOPAY Review

Reviews 527

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AutoPay

Excellent

Reviews 527

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Caroline Benton

Jun. 28, 2023

2 min read

AutoPay Summary

AUTOPAY is a good option if you have worked to improve your credit score through responsible repayment and money management. AUTOPAY offers loans for new and used cars, and its lending marketplace model encourages lenders to compete for your business, so you pay less.

Pros

Lenders offer competitive interest rates and terms
Fast prequalification simplifies finding the right loan

Cons

Not a direct lender, so rates and terms are only representative
The AUTOPAY website lacks specific loan information and resources

AutoPay at a glance

9.2

Editorial score

Online experience

Good online resources, but no access to rates

8.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

10.0

Loan Types

Offers most loan types

8.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

10.0

Eligibility (credit score)

Accepts all credit types

10.0

AutoPay Visit Site

Suitable For?

AUTOPAY is a good option if your credit score is low but you are working to improve it. The platform is also ideal if you’d rather have several choices available before making a final decision.

AUTOPAY Features

AUTOPAY’s simple prequalification application differentiates it from other lending platforms. After completing an online form, you are immediately matched with several potential lenders. The turnaround for approvals is fast, and you could receive the funds in your bank the following day. However, it is important to note that it could also take up to 14 days. If you have a low credit score, AUTOPAY will allow you to include a co-signer, potentially improving the available rate and terms.

Some advantages to using AUTOPAY include the following:

A network of reliable loan providers
Loans regardless of your creditworthiness
Additional educational resources
Both new and used auto loans
Streamlined prequalification process
Funds received within 14 days

Application Process

The AUTOPAY application process includes two distinct steps: prequalification and the actual application and approval after you have been matched with potential lenders. To get started, fill out a quick application online, which requires your basic financial details and contact information. Once completed, you will be matched with several lenders and will continue the application process directly with the selected lender. AUTOPAY will handle the paperwork and submissions but requests that you have the following documents ready:

Your driver’s license
Proof of insurance
Some form of income verification, which can include paystubs, tax returns, or similar documentation
Proof of residence such as a lease agreement, utility bill, or similar documents
Payoff letter from your current lender (exclusively for loan refinancing)

Some lenders may have requirements to approve customers for loans, particularly for vehicles up to 10 years old or vehicles with a maximum of 150,000 miles. In some cases, lenders may require a credit score of roughly 600, but there is no strict minimum.

AUTOPAY is not a direct lender, so final terms, rates, and loan amounts are agreed with the chosen loan provider.

Loan Types and Terms

AUTOPAY provides loans for the purchase of new and used vehicles. The platform allows the borrower to shop for competitive rates once they have found a car. You can apply for loan amounts between $2,500 and $100,000, with a variety of loan terms from 24 to 84 months. Additionally, AUTOPAY’s loan providers can offer APRs as low as 3.64% for qualified borrowers.

How Safe is It?

Although AUTOPAY must share customer information due to its marketplace model, the company is incredibly transparent about the whole process. The privacy policy is explicit concerning information that is collected, how it is collected, and the reasons why it is shared. AUTOPAY protects customer data with industry standard measures that include both physical and virtual failsafe technology and redundancies to avoid any loss of data or theft. Information is kept on secured servers in protected physical locations.

Repayment Options

Customers accessing financing through one of AUTOPAY’s partners can choose from a variety of repayment terms that suit their needs. The company’s network of partners offers repayment terms that range between 24 and 84 months. Although payments are handled directly by the loan originator, most lenders allow customers to automate their loan payments, making it easier to pay on time every time. Additionally, customers can pay down their loans through more traditional means, although repayment options should always be discussed with the loan originator and not directly with AUTOPAY.

Help & Support

You can reach AUTOPAY via telephone Monday through Friday between 7 am and 7 pm Mountain Standard Time, and Saturdays between 9 am and 5 pm Mountain Standard Time. You can also get in touch via email if you prefer.

AutoPay Visit Site

Final Word

If you’re looking for either a new or used car, AUTOPAY offers a range of loan amounts, terms, and competitive interest rates. In addition to the quick application and effective matching system, AUTOPAY offers a high level of customer service. If you’re looking for plenty of loan options, AUTOPAY is worth considering.

Physical Address

AUTOPAY

PO BOX 40469

Denver, CO

80204

Written by

Caroline Benton

Caroline Banton is a freelance writer of business and finance articles that have been featured in The Huffington Post, The Motley Fool, Time, MSN, PYMNTS.com, GOBankingrates.com, SaleMove, and MyBankTracker.com. Before becoming a writer, Caroline had over fourteen years of experience working at the World Bank. Caroline has an MBA from Johns Hopkins University. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about AutoPay

Excellent

•

Reviews 527

Excellent

89%

Great

Average

Bad

carol haas

2 months ago

Best loan experience I’ve ever had

From beginnng to end, we had a great experience with Aaron Burlingame and AutoPay. Aaron acted quickly and thoroughly, always responding to my texts or calls. The loan was fast and smooth and I’d do it all over again. No pain. Just very professional.

janet parks

3 days ago

Horrible-DO NOT USE

This is the worst experience with a refinance offer! We got a letter stating we were preapproved for an auto refinance at 4.06%. We have excellent credit, so we decided let’s refinance our truck and save a few percent! So we let them “process” the offer and it came back at 7.5%!!!! That is worse than our current loan! Now we have a useless credit pull for no good reason by a no good company!!! DO NOT USE this company!!!! Here is the response from the company, which basically says the offer of 4.06% is a scam: For the lenders to make money right now they have to lend higher than what they’re receiving the money at which is 5.5%, that’s why rates that customers are getting are higher than that even. Harrison K hkell@ autopay.com

issac

13 days ago

Deceptive Practices and Unfulfilled Promises

I recently received a letter in the mail from this company, promising a significant reduction in my loan payment. Intrigued, I decided to explore their offer by applying for pre-approval. However, my experience with them quickly turned into a nightmare. Firstly, they assured me that the credit check would be a soft inquiry, only to conduct a hard inquiry without my consent. This not only violated my trust but also impacted my credit score, which is infuriating given their false representation. After enduring their sarcastic and seemingly exciting offer, the reality hit hard. The promised drastic reduction in my loan payment amounted to a measly $2 change monthly, and little to no adjustment in APR. This not only fell far short of their grandiose claims but left me feeling deceived and cheated. The frustration and disappointment stemming from this experience cannot be overstated. It's disheartening to see a company resort to such deceptive practices, preying on individuals seeking genuine financial relief. In conclusion, my advice is simple: do not trust this company. Their promises are empty, their practices are deceptive, and in the end, the only tangible change you'll experience is a lower credit score. Save yourself the trouble and look elsewhere for financial assistance. Edit: It's disheartening to see the lack of accountability. Instead of a genuine resolution, it's just another scripted message.

lauren robinson

a month ago

Pre-approval letter is nothing but bait…

Pre-approval letter is nothing but bait and switch. Says offer is valid 45 days if you maintain certain criteria on the back and thats a lie. They will take all your info and offer you an amount triple the qualification. Would've NEVER let them hit my credit if I had known it was a bait and switch. Even asked two employees to confirm it WASNT bait and switch and was lied to until they came back with their ridiculous offer. Somehow the first lady had my SSN BEFORE I ever called, she read my SSN out to me, not the other way around. DO NOT FALL FOR THE FAKE BAIT AND SWITCH MAILERS. Also be careful, if you received one already they have your SSN without your knowledge...

brad

a month ago

Company will not give rate/term ranges without doing a hard credit pull and passing my information to a bunch of lenders first

I just spoke to Bryan, both the website and he refused to give me rates with terms, even though all other lenders on the internet do that, without me filling out a credit application first and doing a hard credit pull to give my information out to "a network of lenders". He asked if I wanted to continue and I told him I could not answer that question until I knew what the rates were based on terms and his response was "have a nice day sir" .

pedro mercedes

a month ago

RUN!!! If you value your time and you value…

If you value your time and you value service RUN! I contacted autopay for an auto loan, did the application and they said that they needed more info and set up an appointment to call us at 630pm this evening. My wife even changed her evening appointments to accomodate this call. Autopay could not be bothered to call us when they are the ones that set up the apointment and we moved our evening around to be on that call with them. They showed us how little our time means to them! There is no way we would ever move forward with a company that thinks so little of potential customers! The service in getting a loan has been a NIGHTMARE and they havre no clue what service is! RUN!!! ABSOLUTELY HORRIBLE!

randy leonard

a month ago

What a waste of time

What a waste of time! I receved a snail mail letter saying these exact words "Autopay is excited to inform you, after a review of your excellent credit, you are pre-qualified to refinance your current auto loan wiht a new lower rate of 6.53%" A TOTAL CROCK - yes, my credit score is very high. Theyt jacked me around on phone calls for a week, wanting more an dmore information. In the end, after all that wasted time, they said they would refinance at a higher rate than I already have. I would suggest you avoid these losers.

ray m

2 months ago

Deceptive advertisement

Deceptive advertisement. They told me credit karma does not have full information. Their advert to me was $197 monthly after hitting my credit score , the agent called me and said my car payment which was originally $444 will be $463. I asked the agent how is that lowering my payment. I turned it down. Now they are texting and emailing me. You guys are not transparent in your business..I rather continue with my lender than deal with dubious company called Autopay. I am not done with you. I will report this company to credit Karma.

cimbalmos ioanci

2 months ago

Horrible customer service!

Horrible customer service! Pre approval letter isn't accurate. They don't follow up with information.

al humphrey

2 months ago

Deceptive advertising with a low rate…

Deceptive advertising with a low rate promise to encourage an application which triggers a hard inquiry on your credit report only to be informed that the refi rate is much higher then your existing car loan

ken s

3 months ago

"No Offers"

Big waste of time, at best. I had to enter a number of specific details, supposedly to get a bunch of offers from their "network". Then I had to call to give them "more information". At the end of it all, they said I had "no offers". FWIW, I have sterling credit.

billy leonard

4 months ago

Sent me a letter in the mail to…

Sent me a letter in the mail to refinance my truck with a lower monthly payment and lower rate. Turns out it was a waste of time and effort. These letters say pre-approved. Total BS.

mark horning

4 months ago

Pre-qualified letter waste of time

I was sent a pre-qualified loan offer. I have an over 800 credit score. This company wasted my time. They couldn't even call me back and tell me it they canceled my pre-qualification. Instead sent me an email. The representative I talked with on the phone when applying was very nice. Just would wished they would have let me know at that time. Slap in the face with my excellent credit

chad denaux

4 months ago

Total scam company with misleading ads..

I have a good credit score and was targeted via Credit Karma for a 3,5 % loan and reduction in my minimum monthly payment. Their representative was nice, but borderline incompetent. The next day they call to offer a loan having a 15% rate ( 3 times my current rate ) which was what I cared most about.

chad

4 months ago

Working with Megan was awesome!she made…

Working with Megan was awesome!she made the whole experience very painless and was quick to respond back with any questions I had.would definitely recommend her as your loan specialist.

david smulling

5 months ago

Great experience!

Megan was great! Everything was done very quickly and never took more than a couple hours to respond at max! All said and done, the process took 6 business days. I was very happy with this service.

david smith

5 months ago

Making a difference

I write reviews for two reasons. Experience was good or it was bad. In this case-very good! M. Nott is a definite assett to your company. I have had contact almost daily and every contact was positive and productive. I was kept informed every time and always with competence. The 3 C's apply here. Comfort, confidence, and commitment. Achieved the first 2 on the first contact and the 3rd on the second contact. Your company was represented in the best of ways. I recommend you without hesitation. Job well done!

rhett cox

5 months ago

Autopay is a Complete Scam

I received a solicitation from Autopay telling me that I was prequalified for an $83 dollar reduction in my monthly payment. The solicitation bears the BBB logo and indicates that they are an Accredited Business A+. Only after I shared my highly confidential information was it revealed that my payment would not actually go down. In fact, my rate would more than double to 15.91% and my payment would increase by $160. This was a completely fraudulent solicitation and leaves me very concerned about the possibility of Identity Theft. I recommend you avoid this company and search for a legitimate company for refinance options.

jordan ellington

5 months ago

Horrible experience

I've been trying to get an auto refinancing done w/ them for three weeks now. I submitted all my info in a timely manner, was approved very quickly and even signed all the contracts. But since then, it's been very difficult to get an update and my rep, TreVion Ross, has been terrible at communicating with me. I would even call him worthless. I've called the corporate number several times to request that somebody take over my account, to no avail. I would be very wary doing business with this company.

joshua mikels

5 months ago

I have a credit score over 800

I have a credit score over 800. They advertised that my loan rate would be 3.5%, and only AFTER pulling my credit and approving me did they tell me that their actual best possible rates are close to 6%. They said I qualify for their best rates, and are sorry they advertised 3.5%. They claim they don't know why my Credit Karma profile and other advertising sources are showing 3.5%. They lie. They hurt people's credit.

mag a

6 months ago

broken processes

Got a prequalified offer in mail from them to refinance my car loan. Then they collected a lot of information for application and they confirmed that the application was sent to credit union and then I got letter that, I quote: 'unable to prequalify', and that's for a prequalified offer, lol. I can't even confirm if the application was rejected or not or it's some failure in their system. Representative Manoj was not responding for days within the process, not being able to keep their own promises for time-windows as agreed (to call / respond). I wish I hadn't spent any time dealing with them and just go directly to the bank or credit union.

james parker

6 months ago

So far so good 😊 Chelsea~~ 🤙😶‍🌫️

Well so far I'm on the fence when it comes to reviews on here because it's either 5⭐ or 1⭐ which is odd in itself! Besides all that I'm giving 5 stars just for all the dedication and honesty my rep/ Chelsea has been showing me. Thanks for keeping it ,💯! Plus that cute lil laugh and voice, it's a no wonder she's sales women of the year...or at least to me she is! LOL 😃 Update-/ Papers are all pretty much done she made sure of that. Kinda funny when you talk to the interesting loan young lady for sure more then anyone else you know atm. Lol

alexis jones

7 months ago

Autopay makes it an easy

Autopay makes it an easy, friendly process to refinance your auto loan.

jenny masters

7 months ago

Beware! (Anesha)

Terrible experience! The monthly payments and rates were not as advertised. Furthermore, Anesha was extremely unprofessional. She didn’t call me back to touch base after we had a time/date set up to conference. I am a professional and had rearranged my entire day around a phone call with her about my auto refinance that never happened. Bate and switch company! Beware!

mårten peterson

7 months ago

Fullständigt opålitlig

Fullständigt opålitlig. Debiterar kort vid parkering i Mall of Scandinavia trots att MoS loggan syns under Kundklubbar.

7 months ago

20 kronor som debiteras för att dom…

20 kronor som debiteras för att dom påminner om att betalkortet snart går ut är, tycker jag, snudd på skamligt/ocker. Som tur är finns det massor med andra parkeringsbolag som inte gör så såsom easypark, parkster etc utan dom skickar bara ut ett mail/mess (GRATIS) om att mitt betalkort snart går ut o det gör att dessa känns betydligt mer seriösa och omtänksamma mot mig som kund. I mitt fall bestämde jag mig omedelbart för att ta bort min profil och betalkort helt och hållet från autopay, vill inte ha att göra med bolag som uppträder såhär mot sina kunder.

stacey palmer

8 months ago

Successful Sign up Process

The sign up process was fast thank Dean Frazier and easy glad I made the call to lower my car payment every call I made to reach him he answered and if he didn't he calls back right away great customer service

doug s

8 months ago

Efficient and professional service

I worked with Leah and the whole process was efficient and professional with my being approved for a rate that I expected. Doug S.

richard b

8 months ago

A total joke

A total joke, 831 credit score no debt and couldn’t get it done. What they did accomplish was a hard inquiry on my credit report for nothing. Stick with a local credit union, much easier and approved in 15 minutes!

scott

9 months ago

Great experience

Great experience! Matt Reindhardt made it a very simple process and was very helpful the entire way. Thank you!

d dixon

9 months ago

Easy Experience!

Valeria gave me exactly what I asked for and more- a lower interest rate and some service plans! She was very professional, followed up, and communicated all steps - finding more and more ways to go above and beyond.

dan r

9 months ago

Easy Process

Easy process, Matt quickly found me a better loan option, and my account was transferred and my payments lowered in a matter of days. Perfect service, did exactly what they promised.

e thorn

9 months ago

Thanks Matt for taking care of the…

Thanks Matt for taking care of the remainder of my loan offer. I waited about a month to get the process moving. I was working with Albert at first who was pretty impersonal. I’m glad Matt stepped in and helped complete the process.

natural

9 months ago

Honest service.

don rubin

9 months ago

Prompt action in making the the loan…

Prompt action in making the the loan happen, I am very appreciative. Thanks!

van s. robinson

10 months ago

Quick service

Quick services and knowledgeable teams

zandiyahoo.com

10 months ago

I had a very good experience with Samad…

I had a very good experience with Samad Goodall. Really helpful and patient with me getting my paperwork around. I would highly recommend him. And Autopay. Dave Campbell

adolfo torres

10 months ago

Matt is always on top of things he…

Matt is always on top of things he keeps you well informed about everything im glad he help me out

brittany justice

10 months ago

Excellent customer service

I worked with Matt! He was great at explaining everything and was patient with me getting everything signed and sent in. He was always accessible and quick to respond to any questions I had. Thank you Matt for all of your help!!

alex alvarez

10 months ago

The typical bait and switch

The typical bait and switch. I was led to believe that I would receive a number of loan options but found out there is only one, Autopay. They called me at home and tried to strongarm me to give them additional information. Horrible company, horrible business practice. I highly recommend going to a reputable bank or credit union to secure a car loan, these "brokers" are only adding an additional layer and cost to an already confusing process. UPDATE A representative just called me to explain their process and I was even more dissatisfied. Autopay does not understand the concept of customer service nor do they believe that they should be transparent about their offering.

dave

a year ago

Terrible experience

Terrible experience. Exceptional credit, no debt and wanted a new purchase auto loan. They said I qualified for several offers. Sent to underwriting and I was NOT approved - I was shocked. I called back to ask for more information, the agent said she would call me back after she spoke to underwriting. Have not heard back.

bridgette montas

a year ago

Quick and simple process

I worked with a man named Matt, very professional and easy to talk to. He was always available to answer my questions. Also made things easy to understand stand.

naomi pope

a year ago

The process was fast and easy!

I signed up online and the process was easy they helped me along the way and my loan was approved by the bank faster than I thought. I saved $200 on my car loan a month

debra johnson

a year ago

I was considering refinancing my car…

I was considering refinancing my car loan with this company. They wanted to give me 75 months. That's too long for me. I also did not like Kyle Fergason. He was very impersonal and fast talking. I feel like dealing with this company is a waist of time!!!!!

nicole d patterson

a year ago

Courteous

Courteous, responsive and patient. It took me about a week to get my paperwork done. I was the delay. The representative was always ready to assist and answer any questions. Excellent experience for me.

nicolas schillerstrom

a year ago

Great customer service

Great customer service, worked really hard to get me a great deal!! I will recommend autopay to anyone to refinance your vehicle!

kameron

a year ago

Terrible. They lie about the rates the offer and they’re much worse than the market.

Terrible. They lied about the auto loan rates offered online and over the phone. With an 800 credit score on a 72-mo $50k loan, they said it’d be 2.99%. After days of waiting and an hour of my time over the phone giving them my information so they could do an audit before offering a loan, they came back with 8%. Total waste of time and MUCH higher than what was marketed and compared to the market. I’m mostly disgusted by the lying more than wasting my time while shopping for an auto loan. Don’t use these scammers. Go with a local credit union or finance through the car manufacturer.

maria olloqui

a year ago

Matt was a blessing in the sky

Matt was a blessing in the sky! I was looking for a good company to refinance my loan; I contacted Auto Pay and I got the best professional, honest, courteous and positive person on the line. I got exactly I wanted in a matter of days . His great effort to help me make me feel very happy. AutoPay has a great asset with Matt Reindhart ! I thank Matt and your company for the great team you got! I give you 5 stars, I will surely recommend you in the future. Happy Seasons !!! Best of everything for you Matt !😊

maged maher

a year ago

Really disappointing No service Just EXTRA FEES

Really disappointed there in no service at all. I thought everything is setup and then I get an email saying that the payment did not go through. and I will get an paper invoice with an extra charge. tried to reach out for the customer service, somebody to talk to and I just get an automated answers that run in loops. Plus they charge for any notification apart from the advertising ones.

david sprouse

a year ago

Autopay goes the extra mile to get things done.

Well I was getting the run around with a few other companies, and just couldn't get anything approved. I called Autopay and with Mat's help I got over the hump and my loan was approved within hours. Mat kept in touch with me through out the whole process. I was impressed with everything, and would recommend Autopay to all, who don't want maybe's, but yes indeeds. Thank you all for your help.

yonaira hernandez

a year ago

Amazing service!

todd mills

a year ago

Thank you Matt

Thank you Matt. Top notch service!!! This was extremely smooth and simple car refinance. Dropped me 11% on rate I currently had. Was a joy to talk with and he had the HUMAN element not robotic rehearsed VERY RARE TODAY!! Thanks again look forward to becoming a repeat customer. Todd

evelyn kimberly wright

a year ago

Albert was great in assisting me & gave…

Albert was great in assisting me & gave some good advice!!!! Pretty quick too!!!!!

samuel jean jacques

a year ago

I can’t complain

I can’t complain, this experience has been a great success.

carie whitaker

a year ago

My experience was super smooth

My experience was super smooth! The gentleman I worked with was so helpful and very knowledgeable! Also, very upfront about the process!

a n m

a year ago

My fiance has a good credit score and…

My fiance has a good credit score and used auto pay off credit krama. They said his chances were excellent on approval of a refinance. Well not without 4500 down. That's ridiculous and very misleading. Don't go through this company .

kathryn

a year ago

AutoPay, in particular Blake Rurik, exceeded my expectations in securing a favorable interest rate on my used car loan.

I was very pleased with the professionalism, quality and turnaround time that Blake Rurik was able to provide in securing my very favorable interest rate on my recent auto loan. Blake was able to secure an interest rate that was much better than what I could find locally.

jimmy hensley

a year ago

Monica Valdez is awesome

Monica Valdez is awesome. Just got in the mail today that I can refinance thru rategenius at $509 a month. Monica got me $449 a month. Awesome. If you need lower car payments, contact autopay. Better to pay off your car, but sometimes life happens and autopay showed up.

pamela ashlock catron

a year ago

I recieved a letter in the mail

I recieved a letter in the mail. I filled out the information and Monica called me from Autopay. What an AMAZING lady to work with! And being on a fixed income helped me save on my monthly payment. I now can breath each month

natasha

a year ago

Refinancing with Autopay was smooth

Refinancing with Autopay was smooth, quick and easy. My assigned representative; Mason Evans was phenomenal. Mason stayed in communication with me throughout the entire process. He was respectful of my time. He always called back when he said he would and at the requested time I would request. Thank you Mason. I 100% would recommend Autopay for your financial needs. OH! I got an awesome rate.

yami

a year ago

Matt was such a huge help

Matt was such a huge help! He helped make this transition seamless. My monthly payment dramatically decreased. I highly recommend autopay.

brandon casper

a year ago

Quick and easy process

Quick and easy process . Matt was the person helping me with everything and he quickly responded to any question I might have had . He also did a very good job of guiding me through the process . Definitely would recommend this company

kiunie

a year ago

Autopay Car Refinancing

Mr. Reinhardt was wonderful and gracious throughout the whole process. Highly recommend!

tara lyckowski

a year ago

Fantastic company fantastic service

I have to say that Dane is just amazing! Every time I reached out with a question or concern he immediately got back to me! I saved $170 on my car payment and I saved on the interest rate too! I couldn’t be happier!!!

puppet strings

a year ago

The process way easy and quick.

ga peach

a year ago

Funding during Bankruptcy

I filed bankruptcy 3 years ago after divorce. After an unexpected car accident, I got a loan over 14% with a different company. Over the years I’ve been rebuilding my credit, but no one would touch me with the bankruptcy. Autopay approved me for a loan at 7% and greatly decreased my monthly payment. The process was easy and Matt Rinehardt virtually held my hand through the paperwork. I’m so thankful I found them!

angel

a year ago

Claudia was great

Claudia was great , sha made the process so easy!

david wilkins

a year ago

Prompt and Professional

Autopay and Jo Hernandez were highly professional and quick. I was able to refinance my vehicle in a matter of minutes. Thank you.

miss bea jae

a year ago

I had being trying off and on to get my…

I had being trying off and on to get my vehicle refinanced with other companies; however I was declined repeatedly. Eventually Credit Karma reached out to me, I received a call from Matt with Auto Pay and he made it happen. Matt was very helpful and professional not to mention patient with me thru the whole entire process. Matt you rock!

james blagoue

a year ago

Paul

Paul. Tapia was very professional in helping me refinance my Dodge Durango for a lot lower interest and payment, and that was a blessing, Thanks Paul

kiunie

a year ago

Quick and Easy to understand

Matt Reinhardt was great and helped me get approved quickly. Worked with me on all the paperwork and getting things set with the bank. I’ll be saving a bit and worked with okay credit!

kaycee watkins

a year ago

Autopay was very easy to work with when…

Autopay was very easy to work with when refinancing my auto loan. Loan Officer was extremely helpful and patient with gathering paperwork. Would recommend autopay to anyone looking for quick refinancing!

gwen young

a year ago

Was approved for a loan NO RESPONSE by email!!!!!

Was approved for a loan. Representative called one time. I emailed them several several times with questions, NEVER received a response. NEVER!!!!!!! Terrible service.....

lisa

a year ago

Zach Crawford was GREAT to work with

Zach Crawford was GREAT to work with! He was prompt and courteous, both of which I sincerely appreciated.

kris

a year ago

Effortless and Quick!

Effortless refinance! Joseph with Autopay made the process so quick and easy! Definitely recommend!

lori weaver

a year ago

effortless refinancing

This was practically an effortless process. One that my husband and I did for the first time. And nearly every step was done on our phones. I highly recommend AutoPay and their well informed and people.

natalie figuero

a year ago

The reps at Autopay were wonderful.They…

The reps at Autopay were wonderful.They kept me I formed every step of the way. They made every effort to get what I wanted.They did not stop until I was satisfied. Thank you for your hard work.

marc hernandez

a year ago

Chevy colorado

Claudia McDougal has helped me with my autopay application the whole way through. Great customer service, great way to explain the applications and how to sign them. Has answers to every question I asked. 10/10

colin

a year ago

Nightmare Experience

This has been a really rough first experience with refinancing. Autopay sent me a letter saying I was "preapproved" for a rate that lowered my monthly payments a lot. When the agent starting looking into it, my offer was significantly worse than what was promoted. Furthermore, he sold me on products that I was never intending to buy: Gap coverage and a prepaid maintenance package. Naive me, I thought he was acting in my interest and I went through with the process. It took way longer than promised and my loan funded over a month after they said it would. Furthermore, I have to make additional, unplanned payments to my previous bank due to this delay. The salt in the wound is that the $700 maintenance package I was sold is essentially for 4 oil changes and a few tire rotations. I have been sold a false bill of goods: grossly over-priced maintenance package, higher than promised APR, and missed timeframes making my life a nightmare! Both banks now have a loan out and are trying to collect from me. Thanks Autopay! Lesson learned, refinance through my credit union from now on.

joe reno

a year ago

Claudia Mcdougal from auto pay was…

Claudia Mcdougal from auto pay was Fantastic after going through other companies and being ran in circles I came across auto pay and this process was way easier and less stressful she made it happen quick with no more sleepless nights. She was able to get my auto refinance switch over to way lower and more fair rates!! Thank You AutoPay!!!!

candace walker

a year ago

Very professional and Claudia was very…

Very professional and Claudia was very thorough and patient,good manners; would definitely recommend

riley meehan

a year ago

They were very nice

rhonda flowers

a year ago

I was pleased with my experience with…

I was pleased with my experience with autopay everything went smooth thank you very much

tim

a year ago

Very happy with the service would…

Very happy with the service would recommend them to anyone

r.a

a year ago

So here's the update

So here's the update. Reached out to the "escalations" department phone number advertised on here that was posted as a reply to some negative reviews. The agent at the escalations phone number said that she would refer my concern to the same loan agent that I dealt with regarding the issue of why the income calculated did not match my submitted paystub copies. This is sensitive and private info I assumed would be handled accurately. I was promised a call back by the weekend but of course, that never happened. Instead of waiting out a 'few months; as suggested by my loan officers last email after her submissions to lenders were declined, I contacted a local credit union and applied directly with them. After submitting the SAME info and last 2 paystubs I was approved within days. The check to the current financing company will be in the mail and I'll be saving over $100 monthly with a very good rate. No problems with income, they calculated it as was obvious on the paystubs. Did the loan officer at Autopay make a mistake? Perhaps. Autopay was a complete waste time,. I had hard inquiries ran on my credit report for no reason and the monthly income they calculated was reported wrong. I would never recommend this company based on this experience. The fact that the loan officer didn't even contact me back to go over the info- by phone or email speaks volumes. A direct lender turned out better...why use a middle man when you don't know what they're even doing? Hopefully all of the sensitive information submitted will be deleted from their systems...don't trust their tactics at all.

stacey boetto

a year ago

Kevin was great

Kevin was great! Very quick to respond to my questions & gave me a list of everything he needed from me to start the process. Pretty quick turn around time on the best loans out there for me. And I did not feel rushed, used, or lied to like I have in the past. I also did all of it from home & work which was nice! No lost time to sit and wait on finance department to get to me!

malgorzata jackiewicz

a year ago

Good system

Good system, works fine the only negative thing is that some options are difficult to find

donnalynne napoli geronimo

a year ago

My experience with auto pay was great.

My experience with auto pay was top-notch. Kate had all my questions answered, it was actually a learning experience for both of us because my car was still registered in Florida and I have now located to New York. So we had to redo the whole registration process before we were able to complete the loan. She was with me every step of the way and we were in constant communication, the loan funded And is saving me about 150 a month. I would recommend Kate and auto pay highly.

robert gaines

a year ago

I was suspicious prior to trying this…

I was suspicious prior to trying this company due to some shady things I saw on other reviews. But after the process went very smoothly I am happy. They weren't able to lower my payment as much as I wished but they are saving me money nonetheless. I would do business with them again!

amanda

a year ago

It was okay...

I was pleased with my new contract terms. I was not pleased with the multiple hiccups within the process. My representative could also use some improvement with her customer service skills.

ana

a year ago

Refinancing our two vehicles with Kevin

Kevin helped my husband refinance his truck. He did such a good job with putting everything together for us to get approved and got our interest rate down and our payment down. My husband advised me to contact Kevin again to refinance my vehicle as I too had a very high payment. Kevin gathered all the information and I got me a great rate with the same credit union that my husband has. We are very happy with Kevin services and his team at Auto Pay. Thank you.

customer

a year ago

I am appreciative of my autopsy rep

I am appreciative of my autopsy rep, Natalie for her help. She made it an easy process and explained all so I understood. I would recommend them

r.a

a year ago

Not understanding this company

Not understanding this company. I received several solicitations from this company in the mail to refinance with the grand opportunity to save a lot of money. I also received similar offers from other competitors but decided to try "Autopay" first. I submitted all required paperwork- I.D. paystubs, application, etc., and was officially turned today due to income ratio. I made it clear that I just started a new full-time job in April and the YTD summaries indicated on the paystubs were of course not representing January to date but May to date. I was then advised that I was turned down because "6 months" on the job was the preferred requirement and that they use some odd calculation to determine monthly gross salary. Whatever "calculation" they used, it essentially cut my salary by over half! This is ridiculous. I work a regular 40-hour job so where is this math coming from? This experience was completely insulting and I was going to file a complaint with the BBB because inquiries were made against my credit report for no reason. If there is an on job requirement- please state that upfront on your website! If paystubs are submitted, the common sense math is there, why was the income cut by almost half and then presented that way to creditors? So disappointed in this company and the way the handled the application. The loan officer was polite enough (no complaints with loan officer specifically) but this was a horrible experience.

chris acuna

a year ago

I was skeptical to refinance my loan

I was skeptical to refinance my loan. But my rep Claudia made sure to keep me up to date on every single detail, making this a very easy process to get where we needed to be. I highly recommend this company if you are looking to refinance your loan. Thanks for all the help Claudia

carlos oliveira

a year ago

Don't waste your time

Don't waste your time. They will give you the worse possible quote with an interest rate much higher than you already have.

kevin tuber

a year ago

Gold Standard of Customer Service

I’m impressed with how easy and pain free it was to do the auto-refinance. My loan specialist took excellent care of explaining all the options I had available for term length, APR, and the resulting monthly payment. She demystified the process for me and went above and beyond by helping me each step of the way. She was able to send me a prepaid fedex shipping label along with the contract after I had trouble printing one on my own. She answered all of my questions and gave me daily updates when progress was being made on the loan. She gave me the go-ahead when it was safe to cancel the GAP coverage I had with my previous company once it was confirmed that I now had coverage through the new deal, so there was no gap in my GAP coverage. Responses were always fast, friendly and clear and she never left me hanging. This is how you treat customers and is the gold standard of customer service.

julia reightler

a year ago

Getting my truck refinanced was a…

Getting my truck refinanced was a breeze. My loan consultant was friendly and professional. He did all the legwork and now my note is considerably less. Thank you to AJB!!

tifah jones

a year ago

Claudia

Claudia was great with everything. She helped me every step of the way. She was very kind as well.

perry hahn

a year ago

Easy and painless refinance

Claudia was very kind and always made her self available. She made it clear that her goal was for me to have a successful finance, and the entire process was completely painless. Stellar job!

jerry

a year ago

Thank you

Thank you, Kevin Barrett did a spectacular job.

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