SoFi Personal Loans Overview

• Lender type:Direct lender/bank

• Loan types:Unsecured

• Loan amounts:$5,000 to $100,000

• Loan terms:2 to 7 years

• APR range:APR*: 6.99%-35.49% (with all discounts)

• Best for:People with great credit who need quick funds

SoFi Personal Loans Full Review

SoFi personal loans offers relatively broad accessibility, strong user experience, and multiple customer support options. Its weakest performance was in the cost category, primarily due to higher APRs than many competitors.

Below, our full SoFi personal loans review takes a closer look at the company’s performance.

Reputation

Headquartered in San Francisco, SoFi is a direct lender and bank offering personal loans alongside bank accounts, mortgages, auto loans, insurance, credit cards, and investment options. Although founded in 2011, the company has offered personal loans only since 2015. This makes it a relatively new player in a field where the average lender has been offering personal loans for around 54 years.

Per SoFi’s 2025 annual report, the company has provided 20.2 million products to 13.6 million customers, originating around $1.9 billion in personal loans in 2025 alone.

While SoFi is not accredited by the Better Business Bureau (BBB), it has received an A+ rating. However, SoFi’s average BBB review score is only 1.28 out of 5, based on over 370 reviews—below the industry average of 2.19. SoFi’s rating on Trustpilot is a more favorable 3.9 out of 5, based on over 10,700 reviews, exceeding our industry average of 3.55.

SoFi scored 716 out of 1,000 points in the J.D. Power 2025 U.S. Consumer Lending Satisfaction Study, higher than the study average of 704.

Expert take:“Direct lenders like SoFi, LightStream, and Avant provide loans directly to borrowers and are often preferred by those with stronger credit profiles who already know which lender they want to work with. This route typically offers a more streamlined application process, faster funding, and potentially more competitive rates and fees for qualified applicants.” —Nina Abazyan, banking professional and personal lending specialist

Accessibility and Flexibility

Accessibility

SoFi lets you apply for personal loans in all 50 states, making it more accessible than several competitors. You’ll need to be at least 18 years old, be a U.S. citizen or legal resident with documentation, and meet SoFi’s other qualification requirements.

While SoFi’s personal loan credit score requirements aren’t clearly displayed, a 2025 blog post suggests you’ll need a minimum of 610 (fair). Additionally, SoFi usually looks for a debt-to-income ratio below 36%, in line with many lenders. SoFi also expects you to earn enough to cover your personal loan payments and other expenses, such as housing.

Flexibility

SoFi’s personalloan amounts range from $5,000 to $100,000. Is minimums and maximums are higher than those of many competitors, suggesting SoFi best suits those with high borrowing needs.

Terms ranging from2 years to 7 yearsoffer flexibility, especially for longer-term borrowing needs. Many competitors’ terms top out at 5 or 6 years, though some occasionally offer longer terms of 10 to 20 years. According to a2025 SoFi survey, 48% of its borrowers repaid their personal loans in 2 years.

While lenders often offer better rates for secured personal loans, which require collateral, SoFi doesn’t. To understand what your monthly payment and total cost might look like based on the term, here are three hypothetical examples using a 15% APR and a $30,000 personal loan amount:

* These estimates are viaSoFi’s personal loan calculator. Your amounts may vary.

Notice that extending the term from 3 years to 7 years can nearly halve your payment, but comes at the cost of nearly $11,200 more in interest.

Cost

• APR range: APR*: 6.99%-35.49% (with all discounts)

• Origination fees:0% to 7%

• Prepayment penalty:No

• Late fees:No

• Other notable charges?No

SoFi’s personal loan rates range from APR*: 6.99%-35.49% (with all discounts), depending on factors like your credit score, other debt, and your income. SoFi’s lowest rate is good compared to the national average of 11.40%, but its top rate is higher than several competitors’ and the national average credit card rate of 21%. If you don’t have great credit, SoFi can be expensive, which brings down its score in our review.

You can opt to pay an origination fee of up to 7% to get a better rate, but this isn’t mandatory. SoFi also charges no late fees (which often run $10 to $50, or 5% to 10% of the loan amount) or prepayment penalties.

Furthermore, autopay reduces your rate by 0.25%, and you can get a further 0.25% discount as a SoFi member. However, SoFi doesn’t match any competitors’ lower rates, so you should shop around.

Expert take:“The competitiveness of rates and terms among personal loan providers largely depends on the borrower’s credit profile and overall risk level. Lenders that cater to borrowers with strong or excellent credit, such as SoFi and LightStream, tend to offer the most competitive APRs, larger loan amounts, and fewer fees.” —Nina Abazyan, banking professional and personal lending specialist

User Experience

SoFi’s website clearly presents its personal loan options, rates, fees, and funding time. It has helpful tables and calculators for payment amounts and interest costs, interactive tools, educational posts, and help articles. However, finding personal loan requirements is less intuitive, as the specifics appear on an “Eligibility Criteria” page linked in small print near the bottom of the site.

SoFi’s personal loan application process is entirely online, starting with a free prequalification step. When we tested the process, we found it straightforward, starting with a request for basic personal details.

We then provided additional personal, financial, and loan information and consented to a soft credit check.

If prequalified, you’ll see personal loan offers that you can compare and choose from to complete the formal application, which requires a hard credit pull. Expect to submit documents to verify your identity and income. The funding time is often the same business day.

SoFi also has a mobile app. It has mostly positive reviews, with ratings of 4.7 out of 5 stars on the App Store and 3.9 out of 5 stars on Google Play. The app allows you to apply for and manage personal loans and other financial products. You can also access budgeting and credit score monitoring tools.

Customer Service and Support

Contacting SoFi

You can call SoFi at 1-855-456-7634 to speak with a representative from 5 a.m. to 7 p.m. PT on Mondays through Thursdays and 5 a.m. to 5 p.m. PT on Fridays through Sundays. Few competitors offer these extended weekend hours.

Unlike many competitors, SoFi offers online chat support for customers. While it starts with an automated agent, you can request a live person during SoFi’s business hours. In addition, you can email SoFi anytime at mobilesupport@sofi.org.

During testing, we found the company most responsive by phone and connected with a live representative in under a minute. While we had a similar initial response time with the online chat, we experienced delays and holds after connecting with a representative:

When we emailed SoFi, we received a reply within two hours, which was faster than expected.

If you’re time-poor, we recommend calling SoFi rather than using the online chat. If your issue is less urgent, SoFi’s email support is a good backup option.

Customer Testimonials

There are over 11,000 reviews from SoFi customers on the BBB and Trustpilot websites. Positive reviews often highlight the company's quick funding and simple, fast application process.

Negative reviews often mention issues with the application process (such as documentation and approval outcomes), frustrations with customer service, and autopay glitches. SoFi regularly responds to negative reviews on BBB, but not on Trustpilot.

Methodology: How We Review Personal Loans

When evaluating SoFi personal loans, BestMoney considered 35 criteria across these five categories:

• Reputation: We looked at factors such as how long SoFi has been operating and how well it scores on Trustpilot, the BBB, and J.D. Power, compared to competitors.

• Accessibility and flexibility: We considered state availability, loan types (secured and unsecured), term ranges, loan amounts, and borrower eligibility requirements.

• Cost: In addition to comparing APR ranges with competitors, we examined common fees (origination/late/prepayment), discounts, and overall cost transparency.

• User experience: We looked at how accessible loan information is online, whether there are online portals and mobile apps, how prequalification works, and how quickly funding occurs.

• Customer support: In addition to the responsiveness of phone, web, and chat support options, we reviewed online testimonials and the availability of direct pay to creditors.

We based our score on how SoFi performed relative to 34 other personal loan providers, with 1 being the lowest and 10 the highest. We then averaged SoFi’s scores across categories to calculate the final BestMoney score.

Final Take: Who Is SoFi Personal Loans Best for?

SoFi personal loans are ideal for borrowers who want an unsecured loan without expensive origination fees and have good enough credit to avoid the higher APRs. The company stands out for its relatively high loan amounts, diverse customer support options, fast funding, and nationwide availability.

However, if you don’t have great credit, we recommend looking at other providers since a high APR could substantially increase your cost. The same applies if you need to borrow less than SoFi’s minimum of $5,000. Even so, SoFi’s simple prequalification process makes it easy to check your rate and compare offers against other top personal loan lenders before committing.

Disclaimer

Terms and conditions apply.SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status, be residing in the U.S., and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates at the time of application and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, income, and other factors. If SoFi is unable to offer you a loan but matches you for a loan with a participating bank, then your rate may be outside the range of rates listed above. Rates and Terms are subject to change at any time without notice. SoFi Personal Loans can be used for any lawful personal, family, or household purposes and may not be used for post-secondary education expenses. Minimum loan amount is $5,000. The average of SoFi Personal Loans funded in 2024 was around $33K. Information current as of 06/03/26. SoFi Personal Loans originated by SoFi Bank, N.A. Member FDIC. NMLS #696891 (http://www.nmlsconsumeraccess.org/). Seehttp://sofi.com/legalfor state-specific license details. Seehttp://sofi.com/eligibilityfor details and state restrictions.

Fixed rates from 6.99% APR to 35.49% APR. APR reflects the 0.25% autopay interest rate discount and a 0.25% member rate discount. SoFi Platform personal loans are made either by SoFi Bank, N.A., or Cross River Bank, a New Jersey State Chartered Commercial Bank, operating from its Delaware branch, Member FDIC, Equal Housing Lender. SoFi may receive compensation if you take out a loan originated by Cross River Bank. These rate ranges are current as of 06/03/26 and are subject to change without notice. Not all rates and amounts are available in all states. See SoFi Personal Loan eligibility details athttps://www.sofi.com/eligibility-criteria/#eligibility-personal. Not all applicants qualify for the lowest rate. Lowest rates reserved for the most creditworthy borrowers. Your actual rate will be within the range of rates listed above and will depend on a variety of factors, including evaluation of your credit worthiness, income, and other factors.

Loan amounts range from $5,000– $100,000. The APR is the cost of credit as a yearly rate and reflects both your interest rate and an origination fee of 9.99% of your loan amount for Cross River Bank originated loans which will be deducted from any loan proceeds you receive and for SoFi Bank originated loans have an origination fee of 0%-7%, will be deducted from any loan proceeds you receive.

Autopay:The SoFi 0.25% autopay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account.Autopay is not required to receive a loan from SoFi.

Member Rate Discount:To be eligible for an additional 0.25% interest rate reduction on a Personal Loan, you must, within 31 days of loan funding, either (1) meet SoFi Plus eligibility criteria, (2) receive an Eligible Direct Deposit into a SoFi Checking or Savings account, or (3) receive at least $5,000 in Qualifying Deposits into a SoFi Checking or Savings account. You must continue to meet at least one of the above eligibility criteria every 31 days to maintain the discount. See the SoFi Plus terms for details on SoFi Plus subscription. For more details on Eligible Direct Deposit or Qualifying Deposits, please seewww.sofi.com/legal/banking-rate-sheet. Once you become eligible during the initial period, the discount will be removed or reinstated depending on whether the criteria have been met. Each time your loan is re-amortized, your monthly payment amount will change based upon the interest rate that was in place. SoFi reserves the right to modify or terminate this offer at any time for unenrolled participants. You are not required to meet these criteria to be approved for a loan.

LendingTree Overview

• Lender type:Marketplace

• Loan types:Unsecured personal loans and debt consolidation loans

• Loan amounts:The most used range is $1,000 to $50,000, but some lenders offer loans as low as $600.

• Loan terms:Most lending partners offer terms of 3 to 5 years, but some go to 7 years.

• APR range:Typically 6.99% to 35.99% (varies by partner and credit score); as of April 2026, the average is 23.83%.

• Best for:Borrowers with fair-to-good credit who want to compare multiple offers quickly

LendingTree Full Review

LendingTree performs best in terms of reputation and user experience. However, it falls short on cost because the marketplace model lacks transparency; rates and fees depend entirely on which partner you’ve matched with.

Here’s a closer look at how LendingTree performs against our review criteria.

Reputation

LendingTree was founded in 1996 with the primary goal of simplifying the loan research and comparison process. Headquartered in Charlotte, North Carolina, it is considered a leading online loan marketplace. Over three decades, it has expanded to cover mortgages, auto loans, student loans, and insurance. It has offered personal loans since 2015.

Expert take:“LendingTree stands out as one of the most comprehensive marketplaces, offering access to a broad network of lenders along with tools such as loan calculators, credit monitoring, and educational resources. These features help borrowers clearly understand loan terms and avoid confusion, ultimately enabling more informed financial decisions.” —Nina Abazyan, banking professional and personal lending specialist

LendingTree holds an A+ rating from the Better Business Bureau (BBB) and a 4.5 rating on Trustpilot, based on over 16,400 reviews. As of April 2026, the company hasno complaintsfiled with the Consumer Financial Protection Bureau (CFPB), an unusually clean record for a large-scale platform in a complaint-heavy industry.

BBB customer reviews tell a more mixed story. LendingTree’s rating is 1.05 out of 5, based on over 110 reviews, with 161 complaints filed with the BBB in the last three years. Most focus on thehigh volume of marketing contactsafter submitting a loan request, though LendingTree is generally responsive to these complaints.

Accessibility and Flexibility

Accessibility

Anyone in the U.S. can submit personal loan requests through LendingTree’s website, but eligible amounts, products, rates, and fees may vary by state.

The minimum credit score required is typically 580, but a score of 640 or higher can yield better rates and terms. LendingTree users who qualified for at least one personal loan in 2025 had an average score of 653, suggesting that the platform may cater more to borrowers with fair-to-good credit. Lenders will also typically assess income, employment, and debt-to-income ratio when determining eligibility.

While most offers are for unsecured personal loans, some lenders offer secured options for borrowers willing to back a loan with an asset, which may help borrowers with lower credit get better terms.

Flexibility

LendingTree personal loan options vary by lending partner, butamounts range from $1,000 to $50,000, with terms from 24 to 84 months. Theusual term is around 36 to 60 months,as it balances manageable monthly payments with total cost—especially for common uses like debt consolidation. In fact, as of Q4 2025, 51.4% of LendingTree users took out their loans to pay down debt.

To help show how term length may affect total cost, here are two scenarios for a $15,000 loan at 14% APR:

*These are estimated payments and costs. They can vary depending on payment schedules, credit score, fees, and other costs.

The shorter termsaves over $2,400 in total interest, but note that it comes with higher monthly payments.

Cost

• APR range:Varies by partner but typically 6.99% to 35.99%

• Origination fees:Some charge 0%, while other partners charge up to 10% or higher

• Prepayment penalty:At the discretion of partner lenders. From our research, it’s rare, but possible. Review your loan agreement carefully.

• Late fees:Varies by partner

• Other notable charges?Some partner lenders may charge a non-sufficient funds (NSF) or returned payment fee.

LendingTree does not set rates or make credit decisions. As with most online financial marketplaces, cost transparency is limited;you won’t know your exact rateuntil you’ve shared your information and start receiving offers, which will be highly dependent on your credit profile.

However, the marketplace model creates competition among lenders, which can work in your favor. Incentives such as autopay, loyalty discounts, and direct-to-creditor disbursement can also help borrowers secure better terms.

As of early 2026, the average APR on a new credit card is 23.77%. For borrowers with good credit (670+), personal loan rates found through LendingTree are generally well below this average, making it a practical option for debt consolidation.

For subprime borrowers, rates can approach credit card APR levels, which may limit the overall benefit. It’s also worth noting that origination fees are deducted upfront. For example, a $10,000 loan with a 5% origination fee would result in a payout of only $9,500.

User Experience

LendingTree’s website is clean, modern, and easy to navigate. The pre-qualification flow takes about five minutes. Just enter your credit score, loan amount, loan purpose, employment status, and income, and offers appear within minutes. On average,users will receive11 personal loan offers. The initial application doesn’t include a hard credit pull, so your credit score isn't affected at this stage.

This screenshot shows LendingTree’s online calculator, which you can use to evaluate offers by seeing how changes in loan terms affect monthly payments and total cost.

The post-selection process varies by partner. Some have high-tech, fully digital applications. Others may redirect you to their website, while some partners may reach out by phone to complete the process. Funding speed is also lender-dependent, but in many cases, it’s within 24 hours of approval.

LendingTree’s mobile app (on iOS and Android) has great reviews, scoring 4.3 out of 5 on Google Play and 4.8 out of 5 on the App Store. It comes with free credit monitoring, loan comparisons, and personalized insights. However, from our experience, the desktop remains the stronger option for more in-depth loan shopping.

Customer Service and Support

Contacting LendingTree

LendingTree offers phone support at 800-505-7916, from Monday to Friday, 9 a.m. to 8 p.m. EST. These hours are decent but not the strongest among competitors; some offer 24/7 service or weekend availability.

When testing the phone option, wait times were short. Representatives were well-informed about the marketplace and lender network, but they couldn’t answer our direct questions about specific loan offers and costs. Instead, they advised us to deal directly with the partner lender.

In addition to a contact form on the website, there’s a chat feature that appears to be available 24/7. You can use this to submit your loan request, and it will automatically direct you through the process. However, while the response time was almost immediate, we didn’t encounter a live agent during testing.

These screenshots give an overview of the chat experience:

Customer Testimonials

LendingTree reviews across major platforms like Trustpilot and ConsumerAffairs show that most customerspraised LendingTree for the speed and simplicityof the comparison process. Positive reviews said it was straightforward and fast to receive funds from lending partners.

One customer on Trustpilot stated they would use LendingTree for most financial decisions:“A couple of nice options are choosing your interest rate, the time in which to pay back the loan, and to pay off early if desired. I'd recommend LT to anyone in need of money for whatever reason.”

The most common criticism found in reviews was the high volume of unrequested calls, emails, and texts after submitting the loan form. One Trustpilot reviewer said they received“...dozens of unsolicited calls for several days. I never received a quote for health insurance from the Internet; I only received dozens of unsolicited calls.”

LendingTree actively responds to complaints on Trustpilot and the BBB.

Methodology: How We Review Personal Loans

BestMoney evaluates personal loan providers across five categories, and within these, there are 35 criteria:

• Reputation:BBB accreditation, years in business, and verified customer reviews from platforms like Trustpilot and Google.

• Accessibility and flexibility:Nationwide and state availability, range of loan types (unsecured, debt consolidation, co-borrower options), loan amounts, terms, and minimum eligibility requirements.

• Cost:APR ranges, origination and other fees, pricing transparency, rate discounts, and payment flexibility.

• User experience:Overall accessibility of loan information, ease of pre-qualification, funding timelines, and availability of an online portal or mobile app.

• Customer support:Variety of support channels, hours of operation, responsiveness, and client testimonials.

Scores run from 1 (prohibitive, major red flags) to 10 (unbeatable, significantly better than competitors). The total editorial score is the average of all five categories. For each category, we gather data directly from lenders’ websites, go through the pre-qualification process and flow, test support channels, and analyze customer reviews across multiple platforms.

Expert take:“Marketplaces such as LendingTree, Credible, and AmOne can play an important role by allowing borrowers to compare multiple offers and improve their chances of finding a suitable lender. Ultimately, for this group, securing approval with manageable repayment terms is more critical than obtaining the lowest rate.” —Nina Abazyan, banking professional and personal lending specialist

Final Take: Who Is LendingTree Best for?

LendingTree is a strong first stop for people looking to quickly compare a range of loan offers. We found it best suited for borrowers with fair-to-good credit who benefit most from lender competition. Where LendingTree truly stands out is its ability to issue up to 11 offers from a single soft credit pull, along with nationwide availability and a 28-year positive track record.

If you’re sensitive to marketing outreach, need more than $50,000, or prefer a fully integrated virtual finance experience, LendingTree may not be the best fit. Still, it can be a useful starting point: Its free pre-qualification tool takes about five minutes and won’t affect your credit. From there, you can compare offers or check other platforms before committing.

FAQs: LendingTree

How does LendingTree make money?

LendingTree is free for anyone to use. The company makes money by charging lending partners fees to appear and advertise on its platform.

Can LendingTree guarantee I'll get a loan?

No. LendingTree only matches you with potential lenders. Approval is never guaranteed. Each lending partner makes its own decisions based on application criteria.

How much can using LendingTree actually save me?

You can save an average of $1,659 by using multiple lenders, according to LendingTree. Results vary depending on credit status and customized offers.

Physical Address

LendingTree LLC

11115 Rushmore Drive

Charlotte, NC

28277

Credible Personal Loans Overview

• Lender type:Marketplace

• Loan types:Unsecured and secured

• Loan amounts:$1,000 to $250,000

• Loan terms:1 to 10 years (most average between 2 and 7 years)

• APR range:APR: 5.74% - 35.99%

• Best for:People who want to easily solicit and compare personal loan offers

Credible is known for its strong reputation, customer service, and ability to match users with various lenders in one place. It performs well across categories with a few notable caveats. For instance, decisive borrowers might be put off by follow-up calls and emails from lenders after requesting rates through the marketplace.

Let’s take a closer look at how Credible performs against our categories.

Reputation

Founded in 2012, Credible’s marketplace originally focused on student loan refinancing but expanded to include personal loans in 2015. While Credible's headquarters are in Durham, North Carolina, it works with lenders to provide financial products and services in 48 states.

Although J.D. Power doesn’t rank Credible, it has a rating of 4.8 out of 5 stars on Trustpilot, based on 9,000 reviews—higher than the industry average of 3.55. Credible is accredited by the Better Business Bureau (BBB) with an A+ rating, but has a customer star rating of only 1.2. However, this is based on only five reviews.

Credible claims that since 2012, it’s helped over 22 million people compare pre-qualified rates and offers. It also shares that consumers have closed over $19 billion in student and personal loans.

Accessibility and Flexibility

Accessibility

Credible partners with over 20 personal loan lendersto provide pre-qualified offers to borrowers across the credit spectrum — a robust offering, compared to other online comparison marketplaces.

To get offers through Credible, you’ll need to provide basic information such as your state of residence, income, and credit profile. During prequalification, most lenders use this, and other information obtained through a soft credit pull, to estimate your eligibility. Lenders typically consider:

• State availability:Credible works with lenders to provide personal loans in all states except Hawaii and New York.

• Credit score:Each lender has specific requirements, but Credible suggests a minimum credit score of 580, with better approval odds the higher your score.

• Income:Most lenders ask that you make at least $12,000 to $25,000 annually.

• Debt-to-income ratio:This varies by lender, but Credible advises that ratios above 40% are a red flag.

Without meeting these basic qualifications, it may be difficult to obtain a loan (or even offers) through Credible and its partners.

Expert take:Credible’s “prequalification process allows borrowers to compare personalized offers without impacting their credit score, making it especially valuable for those who want to explore options safely before committing.” —Nina Abazyan, banking professional and personal lending specialist

Flexibility

Credible works with multiple lenders to ensure flexibility, with varying loan types (secured and unsecured), amounts, and terms available through its marketplace.

Most loan offers range from $1,000 to $50,000, with terms of 2 to 7 years, depending on your financial profile. As with most marketplaces, exact amounts and terms vary by lender and borrower. Some lenders may offer higher amounts (up to $250,000) and repayment terms of over 10 years.

Different terms can make it easier to afford a monthly payment, but they can also affect the total amount paid over time, as this chart illustrates.

Cost

• APR range:APR: 5.74% - 35.99%

• Origination fees:0% to 10% of the loan amount

• Prepayment penalty:May vary by lender, though uncommon

• Late fees:Varies by lender

• Other notable charges?Non-sufficient funds (NSF) and return payment fees may apply.

Costs vary across providers on the Credible marketplace. Credible doesn’t charge origination fees or prepayment/late payment penalties; these are set by individual lenders. However, Credible displays any potential origination fees for each loan. Fees, interest rates, and loan terms depend on your financial and credit profile.

Because Credible aggregates offers from lenders, discounts such as autopay rate reductions may be available, but these also vary and aren’t guaranteed across options. However, Credible does have a uniquePersonal Loan Best Rate Guarantee: If you find a lower interest rate based on the same information you submitted through Credible, you get a $200 gift card (terms and conditions apply).

Worth noting: While Credible’s marketplace is robust, it doesn’t include all personal loan lenders, so borrowers with excellent credit might miss out on a top-shelf offer if they limit their loan search.

User Experience

We found the Credible marketplace easy to navigate as a potential customer. The fully online application was straightforward during pre-qualification, asking basic questions such as our yearly income, address, housing costs, and the last four digits of our Social Security number.

Filling out our application took less than three minutes. After another minute or so, we received potential offers, which you can filter by APR, monthly payment, term, and other factors.

Credible, interestingly, tells you which of its partners didn’t offer pre-qualified rates, which is helpful if you’re not ready to apply and decide later to shop around. (You’ll have an idea of which ones not to attempt.)

Also helpful: If your quotes are high, Credible provides suggestions to lower them and recommends other tools to improve your finances, such as high-yield savings accounts.

Once you select an offer, you’re transferred to that lender’s website to complete your application.

A few lenders dropped us directly into their application. In that sense, Credible acts as a middleman by gathering all the information, rates, and quotes in one place. These are pre-qualified offers, however. Your rates and terms could change once you formally apply.

Plus, after requesting rates, we received multiple follow-up calls and emails from partner lenders. So if you have good credit, prefer a single-platform process, or dislike excessive marketing communications, you want to try a direct lender.

Unlike its competitors, Credible doesn’t have a mobile app. However, its website is mobile-optimized for easy access on phones. After creating an account, you can log in to its online portal to view a free credit score, explore other financial products, and more.

Expert take:“Marketplaces like LendingTree and Credible can help borrowers quickly compare multiple lenders, although the actual funding speed depends on the selected provider.” —Nina Abazyan, banking professional and personal lending specialist.

Customer Service and Support

Contacting Credible

Credible offers several ways to reach its customer service department:

• Phone:Agents are available Monday to Friday from 9 a.m. to 7 p.m. ET by calling 866-540-6005. During testing, our wait time was less than five minutes, which is standard for the industry.

• Online Chat:You can also message an agent via Credible’s website during those hours. After providing our information, we were connected within two minutes. The agent, Jennifer, seemed knowledgeable and offered to stay on the chat to help with the application, a refreshing change from marketplaces that rely on AI chatbots.

• Email:If you only need a brief response, you can emailsupport@credible.com. While the website doesn’t mention hours of availability, we received an email within the same day when we asked questions about origination fees.

• By mail:Credible accepts mail at 6601 Northpark Boulevard, Ste. C #6037, Charlotte, NC 28216.

Customer Testimonials

Overall,Credible personal loan reviews reflect high customer satisfaction.A user on Redditstated: “Credible's rates were basically the same as going direct, but saved me from filling out like 5 separate applications.”

Customers found the process intuitive and proactively informative, withone commenter on Quorasaying,“It seemed like they were reading my mind, giving me a breakdown of what actually works (with very little effort on my part).”

One drawback mentioned was thatthe rates Credible shows you during the prequalification phase may differ from the ratesa lender actually offers you. A Reddit user mentioned, “The rates can be misleading since they're based on best-case scenarios.” Another Reddit user smartly pointed out that you may be able to get a better rate with a lender who doesn’t partner with Credible.

Credible’s customer service team actively replies to negative reviews on sites such as Trustpilot and the Credible personal loan BBB reviews page, which not all lenders do.

Final Take: Who Is Credible Best for?

Credible is best for people with a credit score of 580 or higher who want to compare multiple pre-qualified personal loan offers side-by-side. This marketplace offers a quick, easy comparison-shopping process and customer service to help you secure a loan that works for you. But it is just that — a marketplace — so if you prefer to go directly to the source or have good enough to qualify for a top offer from a non-Credible partner, you might want to adjust your search. Either way, make sure you understand Credible’s pre-qualification process and how your loan might change once you’re left the marketplace.

Physical Address

101 Green Street Level 2

San Francisco, CA

94111

Editorial Disclosure

This content is not provided by Credible or any of the providers on the Credible website. Any opinions, analyses, reviews or recommendations expressed here are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by Credible.

Close with a better rate than you prequalify for on Credible and get a $200 gift card.Terms Apply.

Rates for personal loans provided by lenders on the Credible platform range between 5.74% - 35.99% APR with terms from 12 to 120 months. Credible also works with network Partners like MoneyLion and AmONE, who offer loan and other products with different rates and terms than described here. Rates presented include lender discounts for enrolling in autopay and loyalty programs, where applicable. Actual rates may be different from the rates advertised and/or shown and will be based on the lender’s eligibility criteria, which include factors such as credit score, loan amount, loan term, credit usage and history, and vary based on loan purpose. The lowest rates available typically require excellent credit, and for some lenders, may be reserved for specific loan purposes and/or shorter loan terms. The origination fee charged by the lenders on our platform ranges from 0% to 12%. Each lender has their own qualification criteria with respect to their autopay and loyalty discounts (e.g., some lenders require the borrower to elect autopay prior to loan funding in order to qualify for the autopay discount). All rates are determined by the lender and must be agreed upon between the borrower and the borrower’s chosen lender.

For a loan of $10,000 with a three year repayment period, an interest rate of 7.99%, a $350 origination fee and an APR of 10.43%, the borrower will receive $9,650 at the time of loan funding and will make 36 monthly payments of $313.32, assuming your lender deducts the origination fee from the offered loan amount. Assuming all on-time payments, and full performance of all terms and conditions of the loan contract and any discount programs enrolled in included in the APR/interest rate throughout the life of the loan, the borrower will pay a total of $11,279.43.

As of March 3, 2022, none of the lenders on our platform require a down payment nor do they charge any prepayment penalties.