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LightStream Review

Reviews 72
LightStream
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LightStream
LightStream
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Reviews 72
Sarah Pritzker
Feb. 21, 2024
5 min read
Sarah Pritzker
LightStream Summary
LightStream provides personal unsecured loans of up to $100,000, a higher amount than most lenders offer. Unusually, APRs vary according to the purpose of your loan and not just depending on your financial profile, but there are very few limitations to what you can spend your loan on. LightStream’s low APR and flexible terms are highly appealing but only open to borrowers with good or excellent credit.

Pros

  • Large loans available quickly
  • Flexible terms
  • No fees
  • Very few restrictions on loan purpose

Cons

  • Only on offer to applicants with good or excellent credit
  • No very short-term loans

LightStream at a glance

9.6
Editorial score

Variety of loan types

Offers all loan types
10.0

Online experience

Has learning resources, access to rates, mobile app
10.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
8.0

Loan amount range

Loan amount $50K+
10.0

Repayment flexibility

Loan terms 60 months+
10.0

LightStream  LightStream Visit LightStream

Highlights

  • Unsecured short-term loans

  • Borrow up to $100,000

  • Quick approval process with funding coming through the same day**

  • Flexible terms and repayment schedule

Best For?

Borrowers with good credit

LightStream combines an attractive APR and flexible terms with a fast application and loan approval process that could see the funds arriving in your account as soon as the same day. This makes it appealing to any borrower, but the loans are only on offer to customers with good or excellent credit ratings. LightStream makes a point of rewarding borrowers who have worked up a good credit history with its innovative lending products and proprietary technology, allowing it to offer highly competitive, fixed rate financing.

Large loan amounts

LightStream also offers a much larger maximum borrowing amount than most online lenders, making it ideal for borrowers with good or excellent credit who need a large loan amount in a hurry.

Loan Features

  • No loan fees, including no prepayment or overpayment penalties

  • High maximum loan amount so that your entire financial need can be covered by one loan

  • Use a LightStream loan for any purpose, including Pre-K to 12th grade education, boat financing, and timeshare financing

  • Funds are available fast, arriving in your bank account as soon as the same day**

  • Simple, online application process

  • Rate Beat Program

  • $100 Loan Experience Guarantee***

LightStream doesn’t charge any fees for its loans. That includes no origination fee, application fee, or early prepayment penalties. You can make extra payments and pay off your loan as early as you’d like without extra charges. LightStream also offers a high maximum loan amount of up to $100,000. If you’re facing an emergency or need funds to cover a large purchase, a loan from LightStream is likely to cover all of your needs without leaving you to search for top-up funding elsewhere.

Although you do have to tell LightStream the purpose of your loan and you are obligated to only use the funds for that purpose, there are very few restrictions. LightStream includes loans for home improvement, boat financing, timeshare financing, and pre-K to 12th grade education. LightStream’s entirely online loan approval process is fast and simple, so even large loans can be available in your bank account on the same day that you apply.

LightStream is confident that it offers competitive rates that can't be beaten, and as an example, as part of its Rate Beat Program LightStream says it will beat any APR presented by any other lender by 0.10 percentage points. Each loan page on the website displays rate ranges and potential monthly payments depending on loan amount and terms length before you apply or submit sensitive information so you won't be in for any surprises. Also, if after you receive your loan you are not completely satisfied, LightStream promises to send you $100.

The Application Process

LightStream’s application process is simple, fast, and entirely online. You’ll answer a series of guided loan questions that ask for the following:

  • Your personal details

  • How much you want to borrow

  • The purpose of your loan

  • Your existing income and assets 

It takes just minutes to fill out and you’ll get a response quickly.

Once you’ve received your loan agreement you just need to sign it and send it back to set up your loan. Funds can arrive in your account the same day. LightStream permits joint applications too.

How Much Can You Borrow?

LightStream offers varying loan amounts from $5,000 up to $100,000, but only to borrowers with good or excellent credit scores. LightStream defines good credit as including:

  • Several years (at least 5 for excellent credit) of credit history

  • A credit history that covers a variety of account types (e.g. credit card debt, vehicle loans, mortgage debt)

  • A good payment history

  • Evidence of the ability to save via savings accounts, retirement savings, etc.

  • Stable and sufficient income or assets to repay all debt obligations.

Repayment Terms

LightStream offers flexible repayment terms ranging from 24 months up to 144 months*, depending on the loan purpose and amount.

LightStream charges an APR* or from 6.99% - 25.49% (with autopay)*. The lowest APR rates are available only to borrowers with excellent credit, which is not surprising. LightStream also gives the lowest rates to customers who pay using AutoPay – otherwise rates may be higher than quoted.

LightStream’s interest rates vary depending on the purpose of your loan; and because LightStream doesn’t charge any fees for extra payments or early prepayment, you can pay off your loan as early as you are able to.

Privacy and Security

LightStream shows a commitment to protecting borrowers’ security. The website is entirely covered using HTTPS technology and with Norton security protection. LightStream uses industry-standard encryption and firewalls to safeguard borrower information and only gives employees access to your data on an as-needed basis.

LightStream is open and transparent about what it uses your data for and won’t sell it to any third party or share it outside of its business partners. LightStream adheres to the COPPA regulations.

Help & Support

LightStream’s website is well organized and includes plenty of important information in an easy to find manner. The FAQs are extensive and easy to read. Customer service is available through phone and email during extended working hours but there is no 24/7 customer support or live chat. LightStream does sometimes struggle to communicate clearly with customers, such as when an application is straddling the line between rejection and acceptance.

How LightStream Compares

 

lightstream

marcus

APR

6.99% - 25.49% (with autopay)*

6.99% - 19.99%*

Loan amounts

$5,000 - $100,000

$3,500 - $40,000

Loan term

24 - 144 months*, depending on purpose

36 - 72 months

Best for

Excellent credit, flexible terms

Small all-purpose loans

LightStream provides loans with APRs from 6.99% - 25.49% (with autopay)*, making it an extremely competitive choice compared to other top lenders in the industry, such as SoFi. Both lenders offer similar loan amounts, but LighStream pulls ahead with its lower minimum of 24 months.

Summary

LightStream helped to pioneer online lending in 2005, and is backed by SunTrust Banks, which has more than 125 years experience providing financial confidence. Overall, LightStream is a user-friendly, online, personal loan platform that is good for borrowers with excellent credit who need large loans fast. The flexibility of terms and loan purposes, and very competitive APRs, make it stand out among online lenders – but only for those who qualify.  

Physical Address

303 Peachtree Street NE

Atlanta, Georgia

30308

LightStream  LightStream Visit LightStream

Disclaimer

*Your loan terms, including APR, may differ based on loan purpose, amount, term length, and your credit profile. Rate is quoted with AutoPay discount. AutoPay discount is only available prior to loan funding. Rates without AutoPay may be higher. Subject to credit approval. Conditions and limitations apply. Advertised rates and terms are subject to change without notice. Payment example: Monthly payments for a $10,000 loan at 4.99% APR with a term of 3 years would result in 36 monthly payments of $299.66. SunTrust now Truist is an Equal Housing Lender. © 2020 Truist Financial Corporation. SunTrust®, Truist, LightStream®, the LightStream logo, and the SunTrust logo are service marks of Trust Financial Corporation. All rights reserved. All other trademarks are the property of their respective owners. Lending services provided by SunTrust now Truist Bank. You can fund your loan today if today is a banking business day, your application is approved, and you complete the following steps by 2:30 p.m. Eastern time: (1) review and electronically sign your loan agreement; (2) provide us with your funding preferences and relevant banking information; and (3) complete the final verification process. After receiving your loan from us, if you are not completely satisfied with your experience, please contact us. We will email you a questionnaire so we can improve our services. When we receive your completed questionnaire, we will send you $100. Our guarantee expires 30 days after you receive your loan. We reserve the right to change or discontinue our guarantee at any time. Limited to one $100 payment per funded loan. Truist teammates do not qualify for the Loan Experience Guarantee.

Sarah Pritzker
Written by
Sarah Pritzker
Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about LightStream
Bad • Reviews 72
on
Excellent
13%
Great
1%
Average
1%
Poor
6%
Bad
79%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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MZ
MZ
10 months ago
This is my second loan with…
This is my second loan with Lightstream. I got my funds in 24 hours. Zero hassle. I had to end my relationship in a HELOC with Flagstar Bank who was awful and needed funds fast. Lightstream was seamless. I can’t imagine what people are doing wrong to have a bad experience.
AS
Alicia Sheeley
1 year ago
Good company, victim of illegitimate reviews
Seems to me people are too ignorant to understand that there are scammers impersonating this brand (as is the case with numerous loan companies) and also that LTV/DTI always factors into eligibility. It's unfortunate that these people have caused the rating to be so low when you can see that their actual customers are generally satisfied. I got approved for a personal loan and funded in 2 days. I have decent credit with a good amount of student loan debt. Funds were sent directly to my bank and got the autopay discount to my rate. This is a great option for borrowers with good to excellent credit scores without a ton of debt. Online account is easy to use and they have an amortization tool so you can see how increasing your monthly payment will help you pay off your loan faster. Also no prepayment penalties. I disagree with their decision to not include their phone number on their website as this makes them seem a little sketchy but this is the only complaint i can think of. I would consider using again in the future.
Ga
Gabe
1 year ago
Excellent! - I'm not understanding the bad reviews
I'm not understanding the bad reviews. I have excellent credit and signed up and was approved during a lunch break. They deposited the money in my account shortly after. The whole process was seamless and I highly recommend using them. Excellent experience overall!
El
Elizabeth
1 year ago
Life savers!
We have used them several times for emergency home repairs. Their rates are pretty good for personal loans. I like having options to spread out our payments over our chosen time period to fit our budget. Be careful what site you go to! I was once directed to a site that was close, but not exact. Their email customer service is QUICK and their phone customer service is also just as great! They have never contacted me to send money back and forth. They just put the loan money in my account and I make auto payments.
SF
Summer Fiddes
2 years ago
Fast, easy, lowest rates.
Honestly I found this company through my job. Everything was online and quick. No need to deal with any customer support. I submitted everything that was needed and got approved for my loan with the lowest interest rate that I was hoping for (I have really excellent credit). I couldn’t be more happy with how quick and seem less and affordable this process was for me. I’m glad I went with it despite reading these reviews. I think people are confused with this company and some scam that reaches out to them. If you want a good company that is able to have lower rates because things are more automative then this is a company for you.
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