How to File a Tax Extension Online
Apr 29, 2026
How Tariffs Impact Your Wallet - and What Tax Moves Can Help
Apr 29, 2026
How to Reduce Your Taxable Income in 2026
Apr 29, 2026
TaxRise Review
TaxRise is highly praised for having an A+ BBB rating, coverage for federal and state tax support, and a money-back guarantee. However, restrictive customer support hours, a lack of digital tools, and limited audit support services hold the company back.
Let’s take a closer look at how TaxRise performs across each review category.
TaxRise was founded in 2017 and is headquartered in Irvine, California. The company has provided tax relief services for nearly a decade and works with individuals and business taxpayers nationwide. While it doesn’t disclose market share, it reports helping thousands of clients resolve their tax issues.
TaxRise is Better Business Bureau (BBB) accredited and holds an A+ rating, indicating it meets baseline standards for transparency and complaint resolution. It also won the 2023 BBB Torch Award for Ethics.
TaxRise BBB reviews show a customer score of 4.51 out of 5 stars across more than 2,900 reviews, which is above our calculated BBB industry average of 4.1.
One BBB reviewer wrote, “I have received exemplary customer service from [TaxRise]! The process was painless because [they] took time to explain the process and my questions that came up.”
Meanwhile, TaxRise holds a 4.2 out of 5-star Trustpilot rating, based on over 2,100 reviews, slightly above our calculated Trustpilot industry average of 4.1.
TaxRise works with customers in all 50 states, which is standard for tax resolution firms. It offers support for both federal and state tax issues, slightly broader than competitors like Alleviate Tax, which focus solely on federal tax debt.
Here are the core services offered by TaxRise:
TaxRise falls short in its filing and correction services. While the company assists with filing delinquent federal and state tax returns, it doesn’t advertise bookkeeping clean-up, which some business owners might need when entering resolution programs.
Additionally, unlike some leading providers—for instance, Optima Tax Relief—TaxRise doesn’t offer audit defense services, such as representation, preparation, appeals representation, or state audit support.
TaxRise [is a] strong fit for taxpayers seeking aggressive negotiation strategies like Offers in Compromise [...] Choose TaxRise if aggressive negotiation is the priority.
While TaxRise doesn't transparently disclose pricing on its website, our research indicates that after a free consultation, TaxRise typically charges a flat, non-refundable discovery fee of $375 to $500.
If you move forward, the company charges up to 15% of your total tax debt as a resolution fee. On the one hand, this percentage-based model gives you a fair idea of your total costs. However, costs can quickly climb for taxpayers with larger balances, who might find better value with flat-fee pricing.
TaxRise focuses on offering solutions that are easy to access to taxpayers with a smaller tax debt threshold.
In terms of flexibility, TaxRise offers a 100% money-back guarantee if it fails to secure enrollment in a tax resolution program. While this is more generous than many competitors, the guarantee applies only to resolution services, not discovery, tax preparation, or other service fees.
TaxRise also appears to offer financing through a third-party lending partner, but it doesn’t publicly disclose the terms online.
Finally, since TaxRise doesn’t transparently disclose its pricing online, make sure you request a detailed, written quote before committing.
TaxRise’s website clearly lists its tax relief services in plain language, while its FAQs page answers common questions about eligibility and the resolution process.
However, the company doesn’t disclose pricing anywhere on the site or its social channels. This is common in the tax relief industry, but it adds the extra work of contacting the company for an accurate estimate.
To request a free consultation, you can call TaxRise at (833) 419-7473, email them at info@taxrise.com, or fill out an online form—which is what we did.
We answered a series of qualifying questions to confirm eligibility, after which we were asked to provide our contact details. The next screen confirmed that a representative would reach out and provided an option to proactively schedule a free consultation via an online calendar.
A TaxRise representative called us shortly after we submitted the form; that was the only immediate outreach we received. This was a welcome change compared to some tax relief companies that aggressively follow up with repeated calls, texts, and emails.
Taxpayers who proceed with TaxRise’s resolution services can also access a client portal to make payments, securely upload documents, communicate with case managers, and track progress. This is more advanced than competitors like Tax Relief Experts. That said, unlike some peers, the company does not offer a mobile app.
Existing clients can contact TaxRise by phone, via email at clients@taxrise.com, or through the client portal. The TaxRise phone number for existing clients is (833) 419-7473. The company doesn’t offer live chat support, which can be frustrating if you prefer instant, message-based assistance.
We tried texting the client support number, but did not receive a response.
When we tested the client support email with a question about costs, we received an immediate confirmation with a ticket number and a helpful “tracker” showing the steps to resolve the query.
TaxRise responded via email a few hours into the next business day, offering to connect us with a representative by phone who could provide pricing details.
TaxRise doesn’t mention its customer service hours on its website, but its Google Business Profile indicates it operates Monday through Friday, 8 a.m. to 5 p.m. These hours are limited compared to those of some competitors, which offer evening, weekend, or even 24/7 support.
One notable upside, however, is that TaxRise assigns a dedicated case manager to each client. This reduces the need to repeatedly explain your situation to different representatives, and is especially helpful for long or complex cases.
Tax Rise, Inc.
1920 Main St, Suite 750
Irvine, CA 92614
Phone: 833-419-7473
TaxRise reviews are generally positive across major customer feedback platforms.
For example, one Trustpilot reviewer noted, “I am blessed with an excellent case manager. [He] is prompt, patient, and carefully explains these complex tax issues to me in our weekly scheduled meetings.”
While 77% of Trustpilot give the company a 5-star rating, some negative reviews highlight concerns about pricing and disappointing case outcomes.
For example, one reviewer wrote, “They charged us $6K to file a payment plan that we already had with the IRS prior to paying for their services. We would have saved much more money not using TaxRise.”
TaxRise appears to respond to negative reviews, suggesting a willingness to address customer concerns.
At BestMoney, we use a consistent and objective process to evaluate tax relief companies across these five core categories, measuring close to 40 data points:
TaxRise | Tax Relief Advocates (TRA) | Optima Tax Relief | |
Minimum debt | $10,000 | $5,000 | $10,000 |
Free consultation? | Yes | Yes | Yes |
Money-back guarantee? | Yes, on resolution services only | Yes, for investigation phase only | Yes, 15 days for investigation phase only |
Pricing model | Hybrid | Flat fees | Flat fees |
Debt resolution services? | Yes | Yes | Yes |
Penalty relief? | Yes | Yes | Yes |
Filing & correction services? | Yes | Yes | Yes |
Audit defense? | No | Yes | Yes |
Tax Relief Advocates is a national tax relief company founded in Irvine, California, that helps individuals and businesses resolve IRS tax debt. It offers services such as negotiating wage garnishment removals, bank levy releases, audit defense, and applications for IRS debt-forgiveness programs.
Optima Tax Relief is a large, well-known tax relief company founded in 2011 and headquartered in Santa Ana, California. It serves individuals and businesses nationwide, offering services such as OICs, installment agreements, penalty abatement, and full IRS audit representation.
TaxRise is best suited for individuals and businesses with moderate federal and/or state tax debt. The company offers a range of services, including debt resolution, penalty abatement, and filing and correction services, along with a money-back guarantee for resolution services.
However, TaxRise might not be the right fit if you’re facing an active IRS audit or need appeals representation. Additionally, if you owe a large tax balance, TaxRise’s percentage-based fee structure could cost you more than a competitor with flat-fee pricing.
Importantly, ensure you compare quotes from multiple tax relief companies and ask detailed questions about their services and guarantees before committing.
TaxRise may help stop IRS collections, such as wage garnishments, bank levies, or liens, by negotiating installment agreements, Currently Not Collectible (CNC) status, or other relief programs. That said, the outcome depends on your eligibility and specific tax situation, and TaxRise doesn’t guarantee results.
TaxRise starts with a free consultation to evaluate your tax situation. If you proceed to the discovery phase, the company conducts a detailed investigation to determine exactly how much you owe and to develop a strategy for your case. Finally, in the resolution phase, TaxRise’s experts prepare documentation, present your case to the IRS or state tax authorities, and negotiate a resolution.
Yes, TaxRise is a legitimate tax relief company accredited by the BBB with an A+ rating. The company also won the BBB Torch Award for Ethics in 2023, an honor given to organizations that demonstrate outstanding ethical practices.
