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Trupanion Review
Reviews 4,474
Trupanion
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Trupanion
Trupanion
Excellent
Reviews 4,474
Bestmoney Staff
Jan. 30, 2023
2 min read
BestMoney Staff
Trupanion summary
Trupanion pets live longer, happier lives.* Trupanion is the only provider that can pay their portion of your bills directly to your veterinarian with their unique software, so you don’t have wait for reimbursement. With the most flexible pricing options and unlimited payouts on all new injuries and illnesses, Trupanion is here to help you keep your pet healthy.
Pros
  • Unlimited lifetime payouts
  • Direct claims payment to veterinarians available
  • Most claims processed within days, many within minutes
  • Coverage available in United States, PR, Canada, and Australia
Cons
  • Does not offer wellness coverage

Trupanion at a glance

4.0
Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat
4.0

Customizable rates and services

Non customizable reimbursement
3.0

Claims payout waiting period

Same day
5.0

Customer support

24/7 communication and a pet hotline available
5.0

Bundles

Multiple bundles available
3.0

Trupanion Trupanion Visit Site

Highlights

  • Unlimited payouts - no caps ever
  • 90% reimbursement rate
  • Can pay your veterinarian directly at time of checkout within seconds
  • Deductibles starting at $0
  • No penalties for filing claims
  • 24/7/365 customer service and preapprovals
  • No additional waiting periods for hip dysplasia and cruciate ligaments

What Trupanion Covers 

Coverage includes diagnosis, surgery, hospitalization and medication for virtually any accident or illness, as long as it isn’t pre-existing. This includes congenital conditions and even non-routine dental coverage. The policy is unique in that it also covers prosthetic devices and carts.

Where Trupanion shines is in the value you get for your pet’s lifetime coverage and the flexibility that the policy offers. Because the policy is month to month, you can adjust coverage without having to wait until your annual renewal or worrying about issues becoming pre-existing. Plus, Trupanion prides itself on offering extremely high value to pet owners. That’s why they always offer 90% coverage and unlimited payouts on eligible conditions. If you’re looking for a premium policy for your best friend, look into a Trupanion policy.

What Trupanion coversWhat Trupanion doesn't cover
Eligible accidents and illnessesPre-existing conditions
Hereditary, congenital, chronic, and bilateral conditions Wellness protection and exam fees
Diagnostic tests, surgeries, medications, medically necessary hospital staysElective or cosmetic procedures
Prescription food and supplementsSales tax (where applicable)
Emergency dental

Limits and Deductibles 

Trupanion has a wide range of deductibles to choose from, including the option not to have a deductible at all. This means a pet owner can choose from hundreds of price options to pick what works for their budget.

Trupanion’s deductibles are per condition instead of per year. The advantage with a per condition lifetime deductible is that if an incident is chronic and continues for more than a year, you’ll only have to pay the deductible for that issue once. Payouts are 90% of actual veterinarian costs, after the deductible as long as they are eligible. There are no per-incident or lifetime caps.

Trupanion has unlimited payout limits for all eligible conditions.  Also, unlike many of its competitors, Trupanion has is no waiting period and no age restrictions for pets with hip dysplasia.

Price

The cost of a Trupanion policy depends on your pet’s age, breed, species, gender and zip code.

The cost of insuring a 2-year-old mixed breed cat with a $300 deductible with a Chicago zip code of 60607 is $34.67. In some states, there is an enrollment fee.  Trupanion can be on the more expensive side, though their coverage is extremely comprehensive, which can make it well worth the additional cost.

Optional Coverage

Recovery & Complementary Care RiderPet Owner Assistance PackageBreeding Rider
Rehab therapy3rd party property damageQueening
AcupunctureAdvertising and reward for a lost petWhelping
HydrotherapyBoarding feesOther accidents and illnesses associated with breeding
Chiropractic careHoliday vacation cancellation fees
Behavior modification/therapyBurial fees

Age Limits 

You can enroll your pet from birth for true lifelong coverage. All pets are eligible to enroll until their 14th birthday.

Conclusion

Trupanion offers a straightforward plan that covers 90% of all eligible costs incurred due to any accident or illness, but like all pet insurance companies, they don’t cover pre-existing conditions. Their superior customer service is available 24 hours a day, 7 days a week including holidays. And their ability to pay veterinarians directly is an industry first and allows customers to only pay their portion of the bill, instead of having to pay for the entire invoice and wait for reimbursement. Trupanion now covers over 750,000 pets across the US, Canada, and Puerto Rico and has paid out nearly $2 billion in claims, proving it to be one of the most popular choices on the market.


*Based on a December 2020 Trupanion study analyzing third-party hospital claims data, comparing pets insured with a Trupanion policy to pets without a Trupanion policy. Policy options and details vary by state, please review your state’s specific coverage. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products

Terms and conditions apply, please see Trupanion.com for full coverage details. Policy options and details vary by state, please review your state’s specific coverage. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

Trupanion Trupanion Visit Site

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Trupanion
Trupanion
Excellent
Reviews 4,474
on
Excellent
82%
Great
5%
Average
1%
Poor
2%
Bad
10%
A
allison
3 days ago
Just wanted to say thank you for all…
Just wanted to say thank you for all you have done for my 2 girls! Bella had 12 yrs of service and you paid out over $100,000. In her lifetime. Because of your company, I never worried about how to pay for all of her health concerns. Knee surgeries, diabetes, trachea issues, blindness, and countless other issues. There was a lot! When I finally let you know she passed away, you talked me through it and your compassion showed! It was truly appreciated!
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denise dickerson
a day ago
Very disappointed in Trupanion
Very disappointed in Trupanion. Can never get ahold of CS. Deny you claim without looking at everything. Will do everything they can to find a bogus pre existing condition.
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eilena doza
2 days ago
If u want peach of mind and no run…
If u want peach of mind and no run around choice a different institution this is not it they lie about there policy and switch it every time or pre exiting problems not covered zero star if I could
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karyn schorr
3 days ago
Trupanion is probably the absolute BEST…
Trupanion is probably the absolute BEST pet insurance you can get for your animal!!! They have paid for everything for my Great Pyranees Luna! Physical therapy ( get the rider -you wont be sorry!!) and the large operation on her leg for her knee cap and ACL. They are quick and efficient and worth every single penny I have paid for the insurance!!!
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tina
4 days ago
Hands down best decision I ever made.
Trupanion has made owning my first ever puppy ownership a great experience. They have covered so much from the very beginning. I had an emergent animal hospital admit when my puppy was only a month or so old. She has been through so many ups and downs and I can depend on trupanion for all the unexpected! They are amazing and the process is simple! No fighting about bills, delays, or long wait times. I can simply go on my app or talk to a live agent quickly and have the answers I need. If I didn’t have them, I would be in vet debt… they are amazing!
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not available
5 days ago
I love Trupanion!!!
Anytime I have had to contact Trupanion everyone that I have dealt with has been amazing -- fast and efficient but warm and friendly. The costs are reasonable - the coverage compared to what is offered by other pet insurance companies is great. I just finished a chat with Kreanna and once again I am all in for Trupanion.
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lh
5 days ago
Very satisfied customer
My dog swallowed a tennis ball and needed to have his stomach opened to remove it. What was already a stressful time was compounded by the fact that the vet bills for his surgery were in excess of $12,000. Trupanion direct bills with our emergency vet and approved all charges before he was discharged. They paid 90% of all expenses after I paid my deductible and exam fees. I had a few questions during the process and trupanion’s customer service answered promptly and were very helpful. I am extremely grateful for our coverage and surprised by how smoothly the process ran.
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carly h
6 days ago
My experience with trupanion was…
My experience with trupanion was amazing. My cat was very sick and the emergency vet hospital was able to direct bill trupanion. I was so impressed by how fast it all happened because stressing about finances was the last thing I wanted to think about when my cat is sick.
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rick g.
7 days ago
Emergency vet bill while on Vac
While out in vacation I had my dog at a kennel and was informed of an issue with my dog with blood in stool and showing other symptoms similar to a colon torsion he suffered in 2018. I had the kennel take him to an emergency vet and my pup was treated. It was an unexpected bill of +$1700 but submitted claim the same day. Within 3 days I got reply and explanation of my cost after deductible and paying my % portion. Everything was quick and without issue.
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stk
7 days ago
Thank you Trupanion for all of your help!
Thank you Trupanion for all of your help and allowing us to get Rocky the help that he needed! They made the reimbursement process easy, they were available to answer questions as needed, and they made it so I did not have to worry about the financial stress and could take care of my buddy. I would recommend to anyone!
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x l
8 days ago
Don’t waste your money
Don’t waste your money, Worst insurance policy ever got ,try claimed when my dog went to non-regular doctor visit , can’t claim that due to all fine prints, they will get you , try call and cancel policy on their website right after that got email with policy changed email (be careful NoT cancellation email which I thought that’s what you need ) ,they continued taking monthly charges out my auto draft account until I finally realized which is 5 months later
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john
9 days ago
Trupanion will never pay you
Trupanion has been a nightmare. My wife and I cancelled a separate insurance policy because our breeder offered a no waiting period option with Trupanion. Our puppy almost immediately needed surgery for intussusception which was promptly not covered as a pre-existing condition. Fine. Then a while later she started to have diarrhea unrelated to the intussusception. All 4 subsequent claims have been rejected on the basis that diarrhea was a symptom of the pre-existing condition. Great. So my wife and I call and get connected to “a pet lover” to help us out. Our vet treated the diarrhea as a symptom of giardia and confirmed it was unrelated to the surgery. On the phone the rep admitted to us that the later costs should have been covered, so we could get clarifying documents and submit an appeal. Even though the rejection was WRONG, we still have to go through additional work to get this rectified. All insurance is a scam, but Trupanion is on another level. Nightmare company disguised as pet lovers. So far we have over $5000 in attempted claims and have not been paid back a single cent. Don’t bother with this company. EDIT: today, yet another claim was denied wrongly. Trupanion will deny any claim if any symptom of a new ailment is consistent with anything labeled a pre-existing condition. The latest was a treatment for diarrhea caused by giardia, but was denied because diarrhea was a symptom of her intussusception. Our vet stated that the treatment was for diarrhea from giardia. Curse words are not strong enough to lay out how awful this company is. DO NOT GET TRUPANION INSURANCE.
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chris howard
11 days ago
Well worth the peace of mind
Been insuring my pets with them for 10 years. They always come through. Most claims processed very quickly. I don’t have to give a second thought to giving my dogs the care they need.
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stacy teasdale
11 days ago
Trupanion is always so easy to use and…
Trupanion is always so easy to use and simple coverage that’s easy to follow.
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andrea snow
11 days ago
I want to give a zero
I want to give a zero. My dog Dino was wobbly and collapsed. So I took him to the ER. I had no idea what was wrong with him. I got a vet bill of $1400. Trupanion paid zero stating upset GI tracks are not covered. Not fair. I thought my dog was dying. Looking for insurance now that covers everything.
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rob smith
14 days ago
Thank you for giving us more time with our Kitty.
When we first got our kitty, there was a free trial for a month. I took it because why not? Within that month we already had an expensive vet visit and got devastating news; our kitten likely had Feline Leukemia. I immediately signed up for full coverage and throughout the sadly short life of our cat, Trupanion helped cover for everything. If it wasn't for having this insurance, we would have had to say goodbye much, much sooner than we did. So thank you, Trupanion. With you we were able to make many more memories with a loved member of our family who is now sorely missed.
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ashley b
9 days ago
Any Excuse to Deny
Trupanion is not a user friendly or caring insurance company. They refuse anything they can, including claims for conditions that you have already appealed and been granted relief on. They have repeatedly misread my cat’s chart, despite having had the misconception corrected multiple times, and consider even a tiny mention of a cat’s system, even a note that is still in the normal range, to establish a precondition. If you have a new kitten then perhaps start it on Trupanion, but they are the worst when it comes to denying coverage and always make you appeal to get any coverage. Edit: I responded to their inquiry below with my particular information and they have never followed up. Much like their coverage, these responses are PR and not substantive.
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sherrie
16 days ago
Saved a Service Dog’s Life
Stevie, our brown loving Goldendoodle who is my 1 year old Service Dog swallowed a piece of stuffed toy on the evening of Wednesday 9/7. Around 7pm I called my Veterinarian who said to give him Hydrogen Peroxide to try and induce vomiting. I administered in a 10ml syringe orally every 15min for 1 hour as instructed. No vomiting occurred, instead he began coughing uncontrollably and was lethargic, making a wheezing sound within a few hours. The next morning he was dizzy, had mucus coming out of his nose & mouth, was gasping for air and could barely walk. I found out later that the Hydrogen Peroxide instead went into his Trachea & caused Aspiration Pneumonia. Stevie spent the day & night in VEG Hospital in Paramus with 106 fever and became worse overnight because he could no longer breathe on his own. The morning of 9/9 they transferred him through a Pet Ambulance (due to the need of an oxygen tank) to Eclipse Specialty & Emergency Care Hospital in Whippany, NJ. Here he spent 10 days in the ICU, had an endoscopy, was placed in an oxygen chamber, on a feeding tube, was oxygen dependent, lost 11lbs. and was non-responsive most days. On day five 9/13, we were told the worst news… that he wasn’t going to make it! I’m relieved to say Stevie is a strong & resilient puppy and made his way home on Sunday 9/18! He needed daily injections of Meropenem which is the strongest antibiotic given to dogs and I gave these to him at home twice a day for 2 weeks along with 2 different oral meds, steam therapy & he needed X-rays weekly for a month to check for fluid in his lungs. The bills so far between the 2 hospitals, the Vet Ambulance, home injections, medication & the X-ray checkups ran up to $32k. Thank heavens for Trupanion Pet Insurance that truely saved his life! In the frame of mind that we were in, the insurance continued to approve the bills direct from both hospitals quickly & efficiently. Trupanion has been the best decision we’ve made for our Service Dog. I spoke to 2 different Trupanion Reps in the beginning of this ordeal in a hysterical state and they both quickly put my mind at ease. We will continue to get Stevie the care he needs because he is of course family to us! He had just turned 1 on 7/25/22. From the bottom of our hearts: keep on doing this great work for our loved ones as this generosity will come back to you ten times over.
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patricia c van haren
16 days ago
Thank you for your prompt reply to my claims.
After reaching out to trupanion, they reviewed my claims and made all adjustments to the deductible. Thank you to my claims specialist for getting this resolved.
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jancee
19 days ago
Sign Up Process was First Class
I decided to enroll my 8 year old Labrador for coverage. The individual on the phone was amazing and VERY KNOWLEDGEABLE, HONEST & HELPFUL. Our vet and others say "Trupanion is the best" and we are fans already. Highly recommend.
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david kelly
19 days ago
Payback was quick and easy
Payback was quick and easy. Only thing I wished were different is that the exam should also be a covered expense . Especially since it was confirmed to be a tie emergency requiring stitches. Would be 5 stars if it was. Overall. Definitely recommend Trupanion
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megan
19 days ago
When you LOVE you dog, but she's a lemon
My adopted American Bulldog is the love of my life, but unfortunately she's a lemon! Trupanion has saved my life! They have covered all of her conditions [and that's a lot of conditions!] - from allergies, root canals, ear infections, mass removals, arthritis, eye surgery and now her 3 types of cancer. Yes, 3 types! Without Trupanion covering her very expensive chemo treatment, I would be in massive debt. I refer everyone with a dog to them. If you're going to get insurance [which you should], you want Trupanion!
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marsha
19 days ago
Drew was great to talk to
Drew was great to talk to. He answered every question and made sure I understood the policy . Trupanion has stood by us, especially when our dog passed. We signed our new dog up. We have great confidence in Trupanion.
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hannah arbuckle
20 days ago
Thankful for Trupanion insurance coverage
I signed up my 2 English Bulldogs for Trupanion coverage the first day I brought them home. I'm so glad that I did! Trupanion has covered their claims so quickly - and they are easy to submit. The team is so responsive, good at communicating status, and kind. Having my two girls insured by Trupanion receives the burden of financial impact on tough decisions regarding Button and Wilma's health.
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steph
20 days ago
So very grateful I have Trupanion
So very grateful I have Trupanion I have a seven-year-old pug who had been healthy for quite a while, a month or so ago she developed some GI issues, I brought her to my local vet and bloodwork was done. I was at work when I received a call from my vet that her bloodwork came back and she needed to be rushed to an Emergency Vet Facility, ASAP. She was admitted to the ER Vet in just enough time. While I was waiting it was comforting to know I had Trupanion and I would be able to financially provide her with the best care possible. I am so very grateful for having pet insurance for her. The ER Vet was able to directly bill Trupanion and payment was received while I was still at the facility. I can't say enough good things about Trupanion . I would highly recommend them to anyone who has a pet no matter the age.
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myesha r
20 days ago
What’s the point
Bought insurance to cover pet and was not informed that “parasite” EVEN when giving preventative treatment is not covered.
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mary errichetto
21 days ago
Thank you Trupanion so far so good 😊
Thank you Trupanion so far so good 😊
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judy dur
21 days ago
Trupanion is a great pet insurance…
Trupanion is a great pet insurance company. Easy to submit claims and speedy response. Wish they insured people!😎
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dave handyside
21 days ago
Over all fantastic !!!
Over all fantastic !!! Easy to put in a clam, quick payment back into my accounts. Customer service picks up the phone within minutes if you need to call with questions and are helpful.
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amanda law
24 days ago
Amazing company
Amazing company
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patricia
24 days ago
Great Coverage
My dog Bailey has seizure’s and Trupanion is always there to help. I always tell friends and relatives how great Trupanion is.
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scott kobbe
25 days ago
Wonderful response time to questions…
Wonderful response time to questions and submitted claims. Clear concise and understandable determination outcomes. Responsive and great to rely on.
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elliot hamilton-boucher
25 days ago
Direct Billing in Northern BC Canada
Direct billing in northern BC Canada was less than a minute and true to the policy. I am jaded to the insurance industry but Trupanion is now not a part of that stress. Giving me comfort during a time that we needed it.
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john
25 days ago
Great service fast and reliable
Great service fast and reliable
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anice phillips
a month ago
I have had nothing but great experience when dealing with trupanion
I have had nothing but great experience with trupanion, when needing to contact them they've been pleasant and helpful I would recommend them to insure your pet
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joseph glenn osborne
a month ago
Excellent Customer service and concern…
Excellent Customer service and concern for my family and pets.
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michelle ream
a month ago
I have been with Trupanion since…2009
I have been with Trupanion since approximately 2009, I love this company. They go over and beyond to help. When my older cocker was sick they took care for his kidney disease for the remainder of his life and I had been for several years paying out of pocket for his eye meds for his dye eye it never occurred to me to file a claim but I mentioned this to customer service and she told me to get a copy of everything from his vet and pharmacist and they ended up covering that too after the deductible ( which was met immediately with all my records) they covered that for the rest of his life. I have just about reached my deductible for my other cocker glaucoma and they will be covering his medication 90% and now he was just diagnosed with kidney disease yesterday so once I reach that deductible they will be covering that they go above and beyond to help. I am extremely thankful to them.
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felicia
a month ago
Just another satisfied customer.
I was in the market for pet insurance for my new english bull, Lily. I had Trupanion before, but wanted to compare and then spoke to a representative and made up my mind to continue with Trupanion.
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michelle kirchner
a month ago
Don't listen to negative reviews, clearly they didn't read the policy
I'm reading other reviews and I'm blown away at how little people know and how no one takes any responsibility just blames trupanion. READ THE INFO PEOPLE, PRE EXHISTING CONDITIONS AREN'T COVERED on any pet insurance and many human insurances. Guess what, doesn't make it trupanions fault and deserving of a negative review. I unfortunately fell into pre existing category with one of my dogs and I had to pay. That's how life works with pet and human insurance. It's mind blowing how, ummmmmm uneducated or ignorant people are. If you take a second and read the policy maybe you can stop blaming the world and get it together. Also, find me one insurance that actually doesn't have pre exhistig condition exclusion and ill bow down cuz it doesn't exhist. All the negative reviews are people mad about the insurance policy information THEY SIGNED UP FOR BUT DIDN'T READ, and all the positive ones are how amazing this ins is and how it's helped so many. Thank you Trupanion for being so great. And I'm sorry that people point their fingers at you when there are 4 pointing right back at them. I give you credit for even taking the to acknowledge them, just another positive point for you in my book. Your 90%coverage is a literal life savior.
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marge lee
a month ago
Buyer beware
Buyer beware, Trupanion has a separate deductible for each condition, good for the life of the pet. They claim it's for the customer's benefit because the deductible doesn't reset every year. This is stated on the coverage page, but I don't remember reading about this when I applied. Our dog had several curable conditions this past year that exceeded the deductible when added together, but we got no reimbursement because they were separate conditions. So the way I see it, the only thing this policy is good for is for long term chronic conditions that don't get resolved within a year, or expensive surgeries. Addition: I read the reply and nowhere in my application did it say that the per illness deductible is optional. I also looked through the Trupanion website and the only place I could find that even mentions the deductible policy is under a link in the fine print to download a state by state sample copy of the policy. Even there, it says that once the deductible is met for that condition they'll continue to pay, but the reader has to infer that this means there could be multiple deductibles going on at once. Feels pretty deceptive that this policy isn't clearly discussed on the main website page.
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s d
a month ago
Quick, Simple and Highly Recommended
Honestly, we had never given pet insurance a thought. Upon purchasing our pup, the Breeder gave us a 30-day policy. Thank goodness! Unfortunately, our dog became fatally ill. Luckily the Trupanion Insurance took care of the large vet bill. The claims process was simple and fast. We will definitely be getting another policy.
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david neaves
a month ago
Collecting deductible more than once for same condition
This happens from time to time with Trupanion. Medications that they have been covering for several years are treated as a new condition so they can collect a deductible. The only way to get it fixed is appeal and I believe they expect most people won't go to the trouble to appeal Other than that its a good company, but now I have to waste my time and the Vet's time.
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h.ellis
a month ago
Totally misleading
Totally misleading when they sell the insurance, they intentionally don't mention that they don't cover any "exams" even if they are part of a emergency room visit. Taking advantage of loopholes in their wording to rip people off. Customer service manager "agreed with me" but did nothing. Going to another company
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cbrooks
a month ago
Trupanion has been great to us and…
Trupanion has been great to us and Luna. The claims process is easy and fast, our primary vet can submit directly. When we had a claim that wasn't at a trupanion partner facility, we uploaded the invoice and was reviewed and paid. We have recommended them to many friends.
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josie wilson
a month ago
Nightmare
Nightmare. Denied every claim and appeal under “pre existing conditions”. Please tell me how a rattlesnake bite is pre existing?
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lezle denson
a month ago
Saved Boxer Dog with 7 cancer lumps
On November 14, 2022 our Boxer was diagnosed with 6 cancer lumps. Our vet sent the estimate to Trupanion and within 10 minutes his surgery was approved. Trupanoin paid our vet directly and we only paid the deductible plus the office visit. When he went into have stitches removed, another lump was found. Since it was the same kind of cancer, Trupanion cover the full cost of the second surgery. Thank you Trupanion, with your help we were able to save our "fur baby". 🙂
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joann hansen
a month ago
I've always had a quick response
I've always had a quick response after submitting a claim. I get paid super fast. Once me deductible is met 90 percent is covered. I had a c section on my dog and was reimbursed with in 2 days !!
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brittany b
a month ago
Trupanion has made me go crazy
Trupanion has made me go crazy - I have mental breakdowns dealing with their reasoning and mistakes over our plan and history. Originally when I signed up they provided me with false information about the plan, deductible and information I had no idea and didn’t even realize and try fix the problem until I filed my first claim and realized how large the consequences were on my family because of it. Customer service refused to do anything and waiting days for a supervisor when you work full time and have a family and life was a long hassle. I ended up having to file a BBB complaint against the company - since they were admitting they messed up but oh we are an insurance company we don’t want to fix it. It took forever to get it fixed. Fast forward (I have multiple dogs) my dog was acting wierd and vomiting frequently so I brought her in for blood work and everything was good. She has high anxiety and it cleared within a few days. Trupanion declined the claim and all future claims - they claim that a vet we saw previously diagnosed belle with liver cancer. SHE DOES NOT AND HAS NEVER HAD ANY FORM OF CANCER. This vet we saw twice once for an anxiety medication refill and once for vaccinations. We never went to the clinic again as they said they couldn’t accommodate my three dogs for appointments due to the volume of clients they had. This vet gave info to trupanion dated almost 6 months after my dogs last appointment with the clinic.Now this appointment for belle was around a year after we did her vaccines. They told trupanion they diagnosed belle with liver cancer with no testing, no suggestive symptoms and no proof. I had proof that when they wrote that about my dog it was over 5 months after belles appointment. TRUPANION WILL NOT ACCEPT THE PROOF because solely they do not ever want to pay. Belle has had real vet services at other clinics and no symptoms. Her blood work she just had was also clean but trupanion is claiming because she vomited for a couple days she has liver cancer and won’t cover any current or future appointments. Even with all my proof they refuse to even humour me while I collect. Essentially they want me to pay even more and get my current vet to disprove her apparent liver cancer with no guarantee of coverage regardless. Now another issue with my dog having an emergency visit they won’t cover claiming it’s my responsibility to pay for her emergency because it wasn’t an emergency it was routine maintenance. What normal person would EVER pay $250 walk in fee for fun? One of the secondary conditions to my dogs digestive issues led to a bad anal glad infection that we are overall treating and watching to see what’s the best course to take. One being injections that require sedation. And trupanion thinks that’s maintenance? I’m not getting my dogs anal glands expressed for maintenance if i was why would I even submit those receipts? Any part of an ANIMAL regardless of what kind - has maintenance they need for a good life. ANY of those body parts, organs or anything can be affected as secondary conditions such as infections, injury or other. Now somebody tell that to trupanion! It’s disgusting what they claim they can do - then claim they have pets interests at heart. What would happen if my dog had an injury and her anal glands got affected? Oh that’s bodily maintenance? Nobody wants to act like a Karen or freak out but when your paying HUNDREDS per month to protect your pets and get horrible service, excuses and overall feel like your being stolen from there’s only so much you can take before you force a company to take responsibility
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mi-kyung song
a month ago
Coverage when you needed the most
I chose Trupanion for my K9 baby when I adopted him two months after he was born. After extensive research, Trupanion seemed to be the best choice, and I am so glad that I did. My baby fell into a critical condition after massive diarrhea, and I took him to the ER. The medical bill was heavy after one day of hospitalization and numerous diagnostic procedures, but within a minute after filing a claim, I received a text and email message about my claim. Within 5 minutes, the hospital bill was taken care of with a summary of coverage. The speedy and streamlined process was a breath of fresh air when I needed the most.
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lucy moran
a month ago
Trupanion is wonderful
4 years ago we adopted a rescue dog who came with a month of Trupanion for free. Keeping the coverage has paid off and then some. She was diagnosed with Lymphoma this summer and without them paying for so much and of her chemo treatments. We could never have afforded her treatments. Last week she was dehydrated and required 4 separate urgent care visits, including fluids anti nausea meds, bloodwork, ultrasound, two X-rays, the 4th wound up being an overnight stay for fluids and iv medications. The total was close well over $3600 of which we only had to pay $660. I have the app and submitting claims is so easy and they get approved within a day or two. I cannot recommend Trupanion enough. Without it we would not have our sweet girl anymore.
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sharon middup
a month ago
Great customer service
Great customer service. So quick to answer your questions
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julia
a month ago
Reimbursement nightmare…
Getting reimbursed for claims has become an absolute nightmare even for medications that they have covered repeatedly. I have been waiting for days for a manager to call me back and address my frustration. My dog is 14 years old and has pre existing conditions so I am miserable and trapped. My monthly cost is going up $30 as of January. Not happy.
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cam
a month ago
Didn’t cover my claims, even an emergency claim
I didn’t have a positive experience with Trupanion. The largest single veterinary cost for my dog - surgery for a luxated patella - was not covered due to it being an existing condition. The surgery cost $3,000 and Trupanion didn’t help with a cent. Then when I had an $800 emergency vet visit, they also refused to pay a single cent because it didn’t meet the “per-condition lifetime deductible.” I feel nickled and dimed by this company. I think it it more cost effective for pet owners to just save money on your own vs getting “insurance” to cover unexpected vet bills. So I am cancelling my policy with them today, and do not recommend Trupanion.
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kimberly w.
a month ago
Best thing to ever happen to my pet
Best thing to ever happen to my pet, he was diagnosed with ms at 6years old and i cant even put into words how much trupanion has helped us take care of his needs. Everyone needs to get insurance for there animals you never know when something is going to happen. I tell everyone about trupanion, its legit the best
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lisa allyn
a month ago
Peace of Mind
Trupanion has been there for me since my 6yo dog was a 12wk old puppy. Have needed them several occasions during that time. Trupanion resolves issues promptly
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linda
a month ago
Don’t make the mistake of thinking that…
Don’t make the mistake of thinking that insurance for your pet is an inexpensive. However, I researched and did my homework prior to purchasing my Newfoundland puppy from a certified breeder. A few months after bringing her home we found out that she had quite a few medical issues. Luckily for me, I had purchased insurance when we first got her, since my options were to return her to the breeder, or treat her ongoing illnesses. If it were not for our insurance, the choice would’ve been devastating.
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vanessa green
a month ago
I have a policy on all my kittens and I…
I have a policy on all my kittens and I love it
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naadine sardi
a month ago
TRUPANION just raised my premium by $50…
TRUPANION just raised my premium by $50 month and they advertise that they don't raise their premiums as often as other carriers. I started at $70 month and in only 4yrs they raised it to $210 a month (and they claim thats a discount!!) on a healthy dog who has NEVER used the policy. They claim the vets have raised their prices "in my area" my vet hasn't raised his prices in 8 years!! Do yourself a favor, dump TRUPANION and open a doggy savings account and gain interest on the money, because if your dog is normal healthy dog your throwing your money away in premiums that go to other sick dogs.
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linda valentin
a month ago
It is a joke
It is a joke. I was not satisfied with the insurance. Since I made a claim back in November got $50 of it back now I cancelled the insurance I had to pay the claim back.
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patricia v. canton
a month ago
Excellent insurance company for my pet
Excellent insurance company for my pet. Claims are processed extremely fast and in a clear manner. Attendants are always available to speak when you need, no wait time or needing to press tons of numbers to reach a real person on the other side of the line.
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trace
a month ago
Love Trupanion. Best Ever
Love Trupanion. They are quick and responsive when emergencies happen with your pet. They are worth every penny.
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fran c
a month ago
Trupanion is the best
Trupanion does an excellent job in training its staff members. Every member of the Trupanion team is kind, compassionate, knowledgeable and lends assistance to pet owners during a very stressful time with dignity and Grace. Simply put, they are the best. The medical field for humans should model their patient care after Trupanion.
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ashley stiene
a month ago
Trupanion has been amazing
Trupanion has been amazing ! I’ve tried other pet insurance companies and none come close to the comprehensive coverage Trupanion offers! Without their support I don’t know if one of my frenchies would have survived the crisis we had this weekend! Thank you Trupanion!
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mslaymarketing
a month ago
I don’t even know where to begin
I don’t even know where to begin, My eyes are tearing up writing this. I signed up for trupanion when I got my new puppy almost 4 years ago and she got really sick a few weeks ago that ended in her needing to stay in the hospital for 3 days and alot of follow ups. trupanion truly made this such a better experience with being able to direct bill so I could focus on my Dog getting the absolute best care and not stressing about what the full cost was. I would highly recommend Trupanion to absolutely everyone with a fur family member. This experience was so wonderful and everyone I spoke to within trupanion was so understanding patient and knowledgeable. Thank you so much Trupanion for helping truly give my dog the best care and providing such an amazing experience.
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kim holtzmann
a month ago
I don’t normally do these “rating things” but…
I don’t normally do these “referral” things… but here is my exception…. For the past 13 + years we have had Trupanion vet insurance for both our shepherd mix dog and our cat. I have NEVER had an issue with one of their health issues / injuries being covered. They cover 90% of the claims (after your chosen deductible amount has been paid) and they even cover hip dysplasia (that was a priority for us going in with a large breed). Over his 13.5 years our dog had a toe removed from cancer, poly arthritis, a knee replacement (TPLO) and in the end degenerative myelopathy (common in large breeds), and further, for the last couple years of his life he was a regular at our vet getting injections to manage his arthritis and pain in order to allow him to enjoy the years he had left pain free. All covered by our insurance with no hassle and usually paid for direct to the vet before we even left the vet office. After submitting our final claim they seeing what the claim was for obviously knew that he had passed away and they contacted us stating they had closed the account and once again i was very thankful for them being customer service based and me not having to make that call etc to shut down the account. Since we first started with them 13 years ago their prices have increased quite substantially so i know it is not something everyone can or would choose to do… there are many different insurance companies that all offer different coverage options to consider etc and I definitely recommend it if you can. They are not cheap, but for us, they have been worth it ten fold.
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jared ring, p.i.
a month ago
I was having a decent experience until…
I was having a decent experience until last week when these scumbags jacked my premium by $40/month for zero reason! I have one claim for an ear infection that I paid 100% for and did not meet my annual deductible. I called them to try to convince them that this uncalled for increase in premium will result in the termination of their services and they did not care. These people are out of their god damn minds if they think I'm going to pay an extra $40/month, I already have maximum coverage with lowest deductible so I'm paying top premium to begin with. I STRONGLY RECOMMEND THAT YOU EITHER SAVE YOUR MONEY IN A HIGH YIELD SAVINGS ACCOUNT AND FORCE THESE A-HOLES OUT OF BUSINESS! Trupanion: I know you're reading this! Don't you dare reply with one of your condescending canned responses about how much you care, etc... You guys are a bunch of low life thieves just like Embrace and every other insurance company out there. You should personally consider your life choices concerning your line of work. You are a worthless POS! Go F yourselves!
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andrea kolot
a month ago
ZERO STARS should be an option
ZERO STARS should be an option. Paying monthly amounts for this complete joke of “insurance” has been the absolute biggest waste of money. They do everything possible to deny your claim, including taking information from your vet that your animal is aggressive (find me a cat that likes going to the vet) and then denying your claim because your cat being attacked by another animal is their fault. Put money into a bank account with every pay cheque would be my advice. Had I done that, I would have easily covered the bill that I found out on Christmas Eve was completely denied. They refused to cover 1 penny of the almost $2000 I paid. And when they do cover an amount (my previous claim) I could have just saved 2 payments and it would have made up that pitiful amount they gave me back. The even bigger annoyance is you do everything to help your pet recover, as you assume in good faith your insurance will help you out. Only to be slapped in the face that they’ve not only taken their over-priced monthly payments from you but then tell you they aren’t covering a dime. UPDATE after receiving response from Trupanion. The last I checked, my cat BEING ATTACKED BY ANOTHER ANIMAL and having his ear half ripped off was not a pre-existing condition. His ear is normally attached to his body. Yes he does bite, he has since I bought him from the same vet clinic that has branded him as “aggressive” so perhaps they sold me a defective cat?!????? I’ve been paying into this useless insurance for over 2 years, the attack occurred 2 weeks ago, so I’m not sure what they’re talking about being unable to cover things that happened pre-coverage. Or am I to pay into it for 5 years before they’ll help out??? The irony is, he’s very loving and sweet and plays with all the neighborhood cats. I don’t know what attacked him, but the severity of the bite was not likely caused by a domestic cat, unless you consider the larger cat cousin, the cougar, which we do have in the area. Trupanion’s response is the equivalent of my car insurance refusing to pay because I drove my car, therefore I should never have any accident covered.
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michelle s.
a month ago
Excels in support, service and friendliness!
Everyone is always friendly when I call. I had to put my dog down a few months ago and they were very caring about it. Now I have a new puppy and had questions, and they went out of their way to get me the answers!
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customer
2 months ago
This is our third dog and first puppy…
This is our third dog and first puppy and already the insurance has paid for itself. Very highly recommend. Thank you.
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andra y
2 months ago
Have had Trupanion for multiple pets…
Have had Trupanion for multiple pets for years. Every time was efficient, easy to file claim, and when my dog passed I received a condolence card hand signed by staff. Yes pet insurance is not cheap; but I want quality pet insurance so it’s totally worth it
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bm
2 months ago
Put money into your savings
Increased by $37.24 a month!? Without notice, would have appreciated a heads up so that I could have budgeted accordingly. These premiums are wack, I've only made one claim in the 2.5 years I've had trupanion and that claim was denied and I paid $410 out of pocket. Was not a preexisting condition. Because it wasn't covered I couldn't do the testing I wanted to do. $3288.78 out of pocket into insurance that hasent done anything but continue to go up in price. Could have saved that myself and actually gave my girl the care she needed. Will be canceling effective immediately.
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marilyn torres
2 months ago
Gracias a Dios mi mascota de 2 1/2…
Gracias a Dios mi mascota de 2 1/2 años, tuvo que ser operado de una cadera y el tener mi seguro con trupanion,me ayudó con mis gastos y definitivamente lo recomiendo responde bien rápido cuando se presenta la necesidad muy agradecida.
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beatrice muchman
2 months ago
Best insurance for puppies
Best insurance for puppies. Honest answers and always on call.
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frances finn
2 months ago
So far you have been fabulous
So far you have been fabulous. My 6 Mon old baby is in the ICU as we speak and you are taken care of him far better than I imagined. Thank you!.
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mark pennesi
2 months ago
I love Trupanion
I love Trupanion. I got it why my pug was 8 weeks old. She is now 8 years old and has started to have seizures. Thank god for Trupanion. They covered her work up and processed every super fast. It has been worth every penny to have the piece of mind that if something bad happens that Trupanion will be there.
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isabel reeves
2 months ago
Exceptional support and financial relief
I inquired medical insurance for my kitten when I adopted her in May of 2022. You never know if you will ever need to use insurance for your fur baby, and you hope that you will never have to use it... but I am so thankful to have coverage for her, especially through Trupanion. She's developed a medical condition and will require medications for the foreseeable future. We've had two trips to the vet, xrays, bloodword, prescription food, and an emergency surgery. The process of submitting claims (especially through the app) is flawless and easy to do. The representatives at Trupanion are caring and passionate to support you and your fur babies during difficult times. I couldn't speak any higher of them. I will forever be using Trupanion for any future fur babies I have.
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karah george
2 months ago
So thankful for Trupanion!
The coverage they provide is amazing! I had an emergency come up with my 2 year old cat that required extensive hospitalizations and treatments. They continued pay for 90% no matter how high the bill got! There's no way I would have been able to afford the care needed to save my kitty. The contacts are very friendly and helpful and are working as quickly as possible to get you your reimbursement and they take away some of the stress that comes with having a sick fur baby!
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scott berkholtz
a month ago
Not all Hero’s wear capes!
Trupanion was the insurance company that our local veterinarian suggested to us when we got our puppy Lily. Lily was a healthy happy playful puppy, until one day she wasn’t. Lily became very sick and we almost lost her. Thanks to our Fantastic local Veterinarian and Pulse Veterinarian Hospital, lily was diagnosed and has been undergoing treatment and this week also had surgery. Trupanion was there for us every step of the way. Our Veterinarian direct billed and Trupanion paid their portion immediately and without question. AMAZING customer service. Thank you Trupanion for making it possible for us to give our little girl the care and treatment that she needed. Trupanion ROCKS! I will be a client for life. The team at Trupanion are proof that not all Hero’s wear capes! From the bottom of my heart, Thank You for everything you have done.
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maysyn gordon
2 months ago
Nothing better!
I will never have a different type of Pet insurance. Trupaniion is quick, friendly and informative. Any friend, or even stranger, to get a pet, I always recommend Trupanion
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lavinia mirzakhanian
2 months ago
Wow is the least that I can say about…
Wow is the least that I can say about the financial support of Trupanion. Our 9year old rescue husky suddenly became paralyzed and needed emergency spine surgery. thank goodness for insurance or else it would have been nearly impossible to pay $15k for all the scans blood work surgery and post care and without a second to loose as it was immediate decision to her have operated on her Trupanion came to the rescue. they covered 90% of the cost. i am grateful to your company and for saving the quality of my babies life. thank you soooo much!!!
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jim
2 months ago
Essential for any caring pet parent
Most of my cats’ health needs have been covered by Trupanion. Most importantly, through their coverage of emergency visits, cancer chemotherapy and hospice care, Trupanion has been there when it really counted. I recommend them to all my fellow pet parents.
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customer lili's mom
2 months ago
Good product but DOUBLING my rate!!’
I never have an issue with them paying, and my vet does the trupanion on the spot. I pay an office visit and preventative care. However my rates are extremely high. They are literally doubling in January!!! Ridiculous!! I am stuck with either paying it or not getting coverage on pre existing conditions now. Even though she ingested something that caused liver failure, she’s an 8 year old Doberman, anything could happen. She’s had this company with little use for years!! I got her and a month free puppy plan. I’ve paid long term for all they’ve covered and doubling the rates is unfair and will cost the lives of pet’s when owners can’t afford it!
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sandra genochio
2 months ago
Great company to work with
Great company to work with. Very helpful and pleasant staff. Pays claims quickly!
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nancy stakun
2 months ago
Trupanion is excellent! The saved my dog's life!
Trupanion is excellent! I will never have a pet without this insurance! They saved my dog's life. A simple pneumonia turned into a surgery with a 2 week ICU stay. My dog is alive & recovered because of Trupanion insurance. Trupanion was right there for me in an emergency. There is always a live person when you call who is knowledgeable & compassionate! Claims are easy & reimbursement quick! Well worth it!
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christa miner
2 months ago
Would never refer this company
I have had this insurance on my dog for over 7 years and they find every excuse to not pay a claim. You have to fight everything just to get your coverage. Was told recently it was too much work to go fix an error on a previous claim. I now have a second dog and insured him elsewhere. Not to mention the large premium increases as your beloved pet gets older.
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alexis
2 months ago
STAY FAR AWAY! Go with another company!
I would give this company a zero star if I could. I had my pup at the vet when she was 13 weeks old because she was limping after getting bit by a tick, I was concerned she had Lyme disease which came back negative and nothing was ever found as to why she was limping. Said maybe it was growing pains of a lab. Fast forward two years she was playing with our other dog in the yard and tore her acl on the OPPOSITE leg that she limped on when she was 13 weeks old and needed acl surgery. They would not cover her claim because acl is considered a bilateral condition so if they have issues on one leg the other leg will not be covered either. Even though NOTHING was ever diagnosed on her right leg. I had my vet and the orthopedic surgeon call trupanion and try to fight it because both of them agreed this was ridiculous! They said they always use to recommend trupanion because they believed it was the better insurance out there, but they will never recommend them again to anyone else.
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kmeyer
2 months ago
You Will Not Be Reimbursed
Was provided with emergency medical coverage from the shelter that we adopted our puppy from, free for 30 days. I am SO happy we went with another company for continued care as we had not one but two emergency claims with our puppy that needed medical attention and support, which cost over over $300 for one trip and $400 for the next, and after Trupanion accepted both claims, with a $250 deductible and 90% paid claim, we will receive a total of $2.04 for the +$700 spent on emergency illness. It is not a scam in the fact that they do process all claims, but it is a scam in that they find every loophole to not pay anything. Save your money. Go elsewhere.
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mari ellis
2 months ago
Sure happy Trupanion came through for…
Sure happy Trupanion came through for our dog Beau who had a growth removed from his ear. The process was so easy and quick! We were worried enough about our pup and Trupanion took the financial burden out of the equation
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rosalyn astell
2 months ago
It’s worth it, I promise…
For the longest time I begrudgingly paid monthly into the insurance program for both my cats, often times thinking that it was pointless as they never got sick. Then 2021 came around and our sweet boy got sick, the bills added up quickly. Our finances had changed dramatically due to the state of the world. We quickly realized we could not afford any of his treatments if not for Trupanion. If we didn’t have insurance we would have had to make a very hard decision. I’m very thankful to have had my boy covered. The customer service has always been excellent and have addressed my concerns or issues incredibly quick.
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leah
2 months ago
I great company to deal with.
I great company to deal with.
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kate wilson
2 months ago
Just wow😡
Just wow, my monthly payments just went up from $115 to $273 per month, yeah this is a good choice if you don’t plan on using your insurance. Then they do something like this to get rid of you. Avoid this insurance company at all costs. !!!! Dec 19. I never got a call as they promised below, cancelled my insurance with them, but I suspect that was their main aim. avoid !!!!!
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stuart earley
2 months ago
Friendly and empathetic people who…
Friendly and empathetic people who understand how important our pets are to us. Very good people with very good service. Thank you for being a good friend Trupanion.
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joyce e dowling
2 months ago
Customer 20 years
I have been happy customer 20 years. I joined after unhappy experience with well known insurance company. My Yorkie had ear infections evidently they had a limit on how many they would pay for.This has never happened with Trupanion. They pay every claim in the contract. Our vet faxes claim money is in our checking account in a week! Yes the bill goes up every year and I used to get really mad. Now my Bichon is 10 years old. He has had a 1500 knee operation. He take medication 75 $ a month gets injections once a week 30$ That is not including if he gets sick.I now get more than I pay out. Don’t make the mistake of not insuring your dog.. I always said I did not want to need to choose between putting dog down or going broke. I love this company so happy I made a wise choice.
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anishah petrosky
2 months ago
GREAT!
GREAT!! experience first time using Trupanion. No hassle. The direct payout is so convenient!!! One less thing to worry about when attending to your fur babies ❤️ Nahla is doing much better now.
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amber blair
2 months ago
I have nothing but good things to say…
I have nothing but good things to say about this company! I am amazed every time I deal with them. Easy to use, fast response time, super pleasant any time I have spoken with them. Love love love this company.
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jessie
2 months ago
Bad business practices and gouging customers!
So, for no reason my dog’s insurance just jumped by $20/month! That’s just about $250/year MORE than I am already paying! We have NEVER made a claim or used her insurance in any way! I was sent an email with a phoney excuse that they had reviewed her breed in my town (I have never seen another Brussels Griffon in my town, ever!) and based on these other fictitious Griffons they have to increase her rates?!?! Beware. The good price you start with is not the good price you will get. Once you’re a customer they’ll up your rates. Sneaky and terrible way to do business. At a time when we are all desperately trying to tread water, being gouged by grocery stores, utilities, gas, etc. I guess they figured they would jump on board too and gouge us with the rest of them! I also didn’t appreciate the guilt tripping in the email with the “we know you want to do the right thing for your pet” baloney. Obviously I do, so why make it so unaffordable? Looks like I’m back to shopping for a new provider.
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amber nadine
2 months ago
11 yrs of coverage
Trupanion has been insuring my "fur kid", Norman (most handsome Brussels Griffon you could ever meet) for 11 yrs. He has numerous health issues - hip dysplasia, grade 2-3 heart murmur, eye/ear problems due to allergies since puppyhood, histiocytic ulcerative colitis (similar to crohn's disease in humans), chronic bronchitis and most recently he has been diagnosed with degenerative myelopathy (similar to ALS in humans). Norman has struggled his entire life with health issues. He is an incredible dog - best dog, with the most friendly disposition - and I can't imagine what I would have done without insurance. He is loved by everyone who meets him, and the veterinary staff LOVE him - probably cause they see him at least once a month and it's like his second home. He is the "poster kid" for Trupanion! I have NEVER had an issue claiming anything. They even covered the cost of his wheelchair! He has blood work drawn every 6 months and Trupanion doesn't have any issue covering the costs. His heart medication for 50 days costs well over $200 - Trupanion covers 90 %. Norman and I travel, and even though I have never had to take him to a vet in the United States, I called Trupanion and they assured me that making a claim while in the States would not be a problem. My dog has travel insurance!!!! I recommend insuring your pets, and Norman is the perfect example of why insurance is so important. Trupanion has given me 11 yrs with my best friend - years that I would have never been able to afford without insurance. I am hopeful that Norman has a few more years left, but realize that quality of life is much more important than quantity of life. Trupanion is helping me ensure that Norman's last few years are as painless as possible by continuing to cover ALL of his medications. Thank you Trupanion - Norman, Walter (his younger brother) and myself are eternally grateful!
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c scherff
2 months ago
I would rate Trupanion 10 stars if I…
I would rate Trupanion 10 stars if I could! Insurance is one of those things you hate paying for if you don’t need it but when you do and it is as good as theirs you are so thankful you have it! Getting this insurance on my dogs as soon as I got them as puppies was one of the best decisions I have made! My beloved Boston Terrier was on lifelong allergy medication that was covered at 90% every month. This past spring she was diagnosed with a brain tumor and saw neurology and oncology and received stereotactic radiation therapy, none of which I could have easily paid for otherwise. She was only 7 years old and I really was hoping this could give her a chance since she still had a pretty good quality of life. The same week she was going for her radiation, our other dog got a foreign body obstruction and was in the ICU for 5 days! Trupanion made this stressful time manageable for us since we knew we could choose to take care of our pets with the best healthcare and not go broke doing it. Unfortunately our Boston Terrier ultimately did not survive her cancer but when I submitted her last claim Trupanion paid it out and sent a separate email with condolences and an automatic closure of her account which was amazing as I didn’t have to call and talk to anyone about this sensitive matter. Trupanion is an amazing company. Yes their premiums occasionally go up but they have paid me way more than I ever paid them due to the issues that came up with my dogs. The few times I have engaged with their customer service has always been pleasant and helpful. I am so thankful for this company and will always sing their praises!
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carol lloyd
2 months ago
Caring
Caring, professional go out of the way to address all your needs. Company is truly committed in helping pets and their owners. I have had Trupanion for 15 years for all my dogs, no other insurance gives you the quality that trupanion does.
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kelley corson
2 months ago
I am extremely thankful for trupanion
I am extremely thankful for trupanion. My dog ended up having to have a bilateral shoulder surgery and hip replacement in the same year. Without trupanion I wouldn’t have been able to afford to even own my dog anymore, but now he’s on the road to recover and I’m just so happy.