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BestMoney.com
Trupanion Review
Reviews 5,312
Trupanion
Trupanion
Excellent
Reviews 5,312
Bestmoney Staff
Mar. 22, 2023
2 min read
BestMoney Staff
Trupanion Summary
Trupanion pets live longer, happier lives.* Trupanion is the only provider that can pay their portion of your bills directly to your veterinarian with their unique software, so you don’t have wait for reimbursement. With the most flexible pricing options and unlimited payouts on all new injuries and illnesses, Trupanion is here to help you keep your pet healthy.
Pros
  • Unlimited lifetime payouts
  • Direct claims payment to veterinarians available
  • Most claims processed within days, many within minutes
  • Coverage available in United States, PR, Canada, and Australia
Cons
  • Does not offer wellness coverage

Trupanion at a glance

8.0
Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat
8.0

Customizable rates and services

Non customizable reimbursement
6.0

Claims payout waiting period

Same day
10.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multiple bundles available
6.0

Highlights

  • Unlimited payouts - no caps ever
  • 90% reimbursement rate
  • Can pay your veterinarian directly at time of checkout within seconds
  • Deductibles starting at $0
  • No penalties for filing claims
  • 24/7/365 customer service and preapprovals
  • No additional waiting periods for hip dysplasia and cruciate ligaments

What Trupanion Covers 

Coverage includes diagnosis, surgery, hospitalization and medication for virtually any accident or illness, as long as it isn’t pre-existing. This includes congenital conditions and even non-routine dental coverage. The policy is unique in that it also covers prosthetic devices and carts.

Where Trupanion shines is in the value you get for your pet’s lifetime coverage and the flexibility that the policy offers. Because the policy is month to month, you can adjust coverage without having to wait until your annual renewal or worrying about issues becoming pre-existing. Plus, Trupanion prides itself on offering extremely high value to pet owners. That’s why they always offer 90% coverage and unlimited payouts on eligible conditions. If you’re looking for a premium policy for your best friend, look into a Trupanion policy.

What Trupanion coversWhat Trupanion doesn't cover
Eligible accidents and illnessesPre-existing conditions
Hereditary, congenital, chronic, and bilateral conditions Wellness protection and exam fees
Diagnostic tests, surgeries, medications, medically necessary hospital staysElective or cosmetic procedures
Prescription food and supplementsSales tax (where applicable)
Emergency dental

Limits and Deductibles 

Trupanion has a wide range of deductibles to choose from, including the option not to have a deductible at all. This means a pet owner can choose from hundreds of price options to pick what works for their budget.

Trupanion’s deductibles are per condition instead of per year. The advantage with a per condition lifetime deductible is that if an incident is chronic and continues for more than a year, you’ll only have to pay the deductible for that issue once. Payouts are 90% of actual veterinarian costs, after the deductible as long as they are eligible. There are no per-incident or lifetime caps.

Trupanion has unlimited payout limits for all eligible conditions.  Also, unlike many of its competitors, Trupanion has is no waiting period and no age restrictions for pets with hip dysplasia.

Price

The cost of a Trupanion policy depends on your pet’s age, breed, species, gender and zip code.

The cost of insuring a 2-year-old mixed breed cat with a $300 deductible with a Chicago zip code of 60607 is $34.67. In some states, there is an enrollment fee. Trupanion can be on the more expensive side, though their coverage is extremely comprehensive, which can make it well worth the additional cost.

Optional Coverage

Recovery & Complementary Care RiderPet Owner Assistance PackageBreeding Rider
Rehab therapy3rd party property damageQueening
AcupunctureAdvertising and reward for a lost petWhelping
HydrotherapyBoarding feesOther accidents and illnesses associated with breeding
Chiropractic careHoliday vacation cancellation fees
Behavior modification/therapyBurial fees

Age Limits 

You can enroll your pet from birth for true lifelong coverage. All pets are eligible to enroll until their 14th birthday.

Conclusion

Trupanion offers a straightforward plan that covers 90% of all eligible costs incurred due to any accident or illness, but like all pet insurance companies, they don’t cover pre-existing conditions. Their superior customer service is available 24 hours a day, 7 days a week including holidays. And their ability to pay veterinarians directly is an industry first and allows customers to only pay their portion of the bill, instead of having to pay for the entire invoice and wait for reimbursement. Trupanion now covers over 750,000 pets across the US, Canada, and Puerto Rico and has paid out nearly $2 billion in claims, proving it to be one of the most popular choices on the market.


*Based on a December 2020 Trupanion study analyzing third-party hospital claims data, comparing pets insured with a Trupanion policy to pets without a Trupanion policy. Policy options and details vary by state, please review your state’s specific coverage. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products

Terms and conditions apply, please see Trupanion.com for full coverage details. Policy options and details vary by state, please review your state’s specific coverage. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Trupanion
Trupanion
Excellent
Reviews 5,312
on
Excellent
81%
Great
5%
Average
1%
Poor
2%
Bad
11%
A
anita holton
12 hours ago
Enrollment was easy and customer
Enrollment was easy and customer service was able to answer my questions before I made the final decision to enroll my pet.
c
customer
8 hours ago
Easy online registration and upfront…
Easy online registration and upfront pricing.
J
john ircha
13 hours ago
Kodas insurance
It was easy to get . My vet recommended them.
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melissa parker
13 hours ago
It was the easiest experience I have…
It was the easiest experience I have ever had with an insurance company Great company
c
customer
13 hours ago
Great experience besides app…
Great experience besides app complications.
c
customer
13 hours ago
Very easy to use!
Very easy to use!
c
customer shilet
13 hours ago
Customer service
Customer service
J
julie j
14 hours ago
I have been with Trupanion for years
I have been with Trupanion for years. My beloved Winnie passed away and I now have a new dog. I would not want to be a dog owner without Trupanion! Winnie was very seriously ill for several years. I never had to worry about the cost of tests or scans or surgery with Trupanion. You can know you did the absolute best for your pet and give them absolutely every chance for a healthy life.
S
stan makowski
16 hours ago
My experience with trupanion was…
My experience with trupanion was terrible and cancelled the policy and moved to Figo. My experience with Figo is head and shoulders above trupanion.
P
patti a
18 hours ago
I have Trupanion for all my dogs
I have Trupanion for all my dogs. My pitbull was sick and under serious surgery. They took the stress off that issue and I was to hold my dog until the end. Thank you.
c
customer
20 hours ago
Easy it wasn’t hard to log on at all
Easy it wasn’t hard to log on at all. Appreciate all your help.
B
b mcdonough
a day ago
Enrolling was difficult because I kept…
Enrolling was difficult because I kept getting bounced around to different pages, some of which I knew I had already completed. Then I would receive an email stating that I needed to provide info that had already been provided. It seems like the website did not update before these auto emails were sent. Just today 6/8 I received an email about vet care that had been provided for my pet since adopted, again, already provided. This is basically a major medical policy since preventative tests and such are not paid for. I have a policy for my other 2 dogs that is both for about the same price through Nationwide. I chose this one because I do not have to file claims myself, which was tedious and often required info to be provided that only my vet had. We shall see how this works.
J
joseph monigal
a day ago
TPLO surgery for dog.
Emmett is a german shepherd / border collie mix, he was running and significantly injured his knee requiring TPLO surgery. Trupanion worked with Blue Pearl Animal Hospital and processed the claim quickly.
J
june
2 days ago
Though not exactly a new Trupanion…
Though not exactly a new Trupanion member--we had insured our previous beloved canine companion through Trupanion for about 14 satisfied-customer years--enrolling our new dog was an easy, transparent experience. I would have expected nothing less from Trupanion, as I have always found their customer service staff the best in the business.
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samantha bock
2 days ago
It's been great.
It's been great.
c
customer
2 days ago
Canceling was a nightmare
Canceling was a nightmare, and then when I finally got to speak to someone- "you really should prioritize *inserts dog name health." He literally shamed ne for canceling,I canceled because NO vet around here accepts it. Horrible, horrible customer service. 0 stars.
c
customer
2 days ago
I thought it will help cover shots and…
I thought it will help cover shots and nuter but it only covers for illness hospital stays this is very sucky and isn't worth the 85.00 I had to pay to start this plan not what I wanted at all..
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danielle
3 days ago
Nothing like Trupanion
I am so grateful for Trupanion as they have let me give my fur baby Dolce, a male Yorky, who is now almost 13 the best care possible. You never want to think you have to utilize your pet’s insurance however, my baby has had a series of different illnesses. He has suffered three ACL surgeries three perianal adenoma surgeries, collapsed trachea, Cushing’s disease and is such a trooper. Between the veterinary costs, as well as chronic medicine I would have been in debt because I wouldn’t let financial resources stop me from getting Dolce the care he needs regardless. Any time I’ve called and spoke with a representative, I’ve endured the most compassionate, caring people that always make me feel so grateful to be part of the Trupanion family. They have been a game changer in the quality of life for Dolce. The app is so easy to upload receipts, they reach out to the vet if they need any additional information, once you hit your deductible for a disease state minus exam fees they cover 90% of the costs incurred. I have nothing except positive feedback and gratitude for the opportunity they’ve assisted me with in giving Dolce the best chance possible for a great quality of life. He is my whole world, my best friend, my fur baby and part of the family. He appreciates Trupanion, as well!
J
judith frost
3 days ago
Sounds good!Very pleased with information to sign…
Very pleased with information to sign up with Trupanion. Everything was clear and straight forward. Just what I was looking for. Not too expensive and covers what I need.
T
tg
3 days ago
Very disappointed with the rate increases.
Very disappointed with the rate increases. I have had tupanion for 9 years for my Weimaraner with the same rate roughly. Today they increased by 20$ a month. Only after the year I’ve actually had to file claims for her heart failure. Super disappointed in a company people trust. Now I have to decide if I can financially keep my best friend with us longer. Heartbreaking.
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somerrain maccuaig
3 days ago
Went from $73 to $100 a month over…
Went from $73 to $100 a month over night. I've had trupanion for 2 years and had never made a claim.
c
customer
3 days ago
I was able to sign up a new pet with no…
I was able to sign up a new pet with no hassle.
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erica h
3 days ago
I love Trupanion
I love Trupanion. They cover a majority of the costs of my loving companion Zeus. They helped with allergies to blood work to emergency surgery etc. My dog was in the emergency hospital for almost 2 weeks and they told me not to worry about anything. They worked with the emergency hospital personally, so I just had to spend time with my dog while he was being treated and recovering from surgery. It was way less stressful on my end not having to worry about the cost. I wish I had gotten my cats on it when I had the chance. I highly suggest this company for insurance for your pets. Thanks Trupanion for being there for my dog and helping throughout the whole process. I was always skeptical about paying for insurance on a pet, but I'm glad that I did sign my dog up when he was a puppy. I will be enrolling future pets with this insurance company after my wonderful experience I had.
c
customer
4 days ago
The customer service worker was…
The customer service worker was friendly and knowledgeable.
J
john m.
4 days ago
IT WAS SO EASY TO ENROLL
IT WAS SO EASY TO ENROLL
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wanda lockrem
4 days ago
A great supportive company!
We had Trupanion for 13 years with our yorkie. We unexpecedly lost him a while back. Through those years Trupanion was wonderful with their support. We now have a Morkie puppy and did not hesitate to sign him up with Trupanion. They make it so easy! Great company and great sincere service!!
c
customer
4 days ago
Quick and easy
Quick and easy
R
ray
4 days ago
It was easy to sign up All was very…
It was easy to sign up All was very up front no hidden cost
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barbara centeno
4 days ago
excellent customer service at a time…
excellent customer service at a time when this is greatly needed!
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mr. quarter
4 days ago
Before Submitting Receipts:
After filing a claim using receipts provided by my Vet practice, my advice is to ensure that the Vet writes the receipt clearly indicating the Vet tests and Vet services were in determination and treatment for Trupanion-covered services. If additional non-covered services were provided by the vet at the same visit(s), have them split those off on to another bill.
C
cindy from louisiana
4 days ago
Great service
Great service! Quick and easy
A
angela a.
4 days ago
Sign up was super easy
Sign up was super easy. It was easy to find all the information I wanted/needed. I chose Trupanion for several reasons that set them apart from other pet insurance companies. 1, they pay my vet directly so I don't have to wait for reimbursement. 2, their cost doesn't go up just because my kitty gets older.
R
rockiesfan
4 days ago
Fast and friendly service
Fast and friendly service. Very helpful in explaining everything about the insurance.
O
ok
4 days ago
Excelente
Excelente servicio de la Sra Carmen
J
jan
4 days ago
Great experience
Very helpful and did not pressure to sell product. Gave options and answered all questions. Asked me appropriate questions and made me feel that she cared and wanted to give us the best options for our pups. Had talked to several other companies and was most impressed with Trupanion
c
customerjohnny moyal
4 days ago
Great personal service and product
Great personal service and product
P
pam
4 days ago
I needed more information to get a…
I needed more information to get a profile set up.
P
paola
4 days ago
I totally recommend Trupanion!
I totally recommend Trupanion!! They process claims fast. My vet submitted the claim on Saturday and today Monday I received the money in my bank account. They have covered all my claims.
D
david crumby
5 days ago
It was easy to apply and I found the…
It was easy to apply and I found the rate to be fsir
c
customer
5 days ago
Great, easy sign up process
Spoke to a great customer service rep who was able to quickly walk me through the policy and sign up process
S
susan
5 days ago
Easy sign up
Easy sign up. Have not made a claim. The policy is for a new puppy.
c
customer
5 days ago
I tried to cancel and nobody has called…
I tried to cancel and nobody has called me or canceled my plan
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brie armstrong
5 days ago
This is just my experience
This is just my experience. Trupanion has not been very worth it. They have a deductible that you have to hit per incudent but don’t tell you that certain things don’t count towards that, so each time is a new deductible you have to hit. I have Pumkin for my other guy and it’s so much easier (and cheaper) to just hit the deductible for the year and not have to wait to hit this per incident nonsense. I would switch him off of it but he has a pre existing condition that wouldn’t be covered with anyone else now. So we’re stuck with Trupanion but I wouldn’t use them again or reccomend them to anyone.
J
james
5 days ago
We are new to dogs and dog insurance…
We are new to dogs and dog insurance but Trupanion is very straightforward and has excellent reps and customer service.
F
frances
6 days ago
It was fast easy and all concerns and…
It was fast easy and all concerns and questions answered !!!
c
customer
6 days ago
Make it more affordable
Make it more affordable
M
martha
6 days ago
So far
So far, so good, but only signed up 5 days ago and have not had time to put the policy in place yet.
C
carl mallaber
6 days ago
The person I talked to was very…
The person I talked to was very professional and helpful. Turns out he owns the same breed I do.
c
customer
6 days ago
The treatment the care and attention
The treatment the care and attention
c
customer
6 days ago
Great customer service
Great customer service, he was thorough and patient
n
natalie b
6 days ago
My little guy developed hemangiosarcoma…
My little guy developed hemangiosarcoma masses and needed a very invasive surgery. Trupanion not only was very responsive to processing claims ... the day of the surgery, the veterinary surgeon's office was able to process claim and get paid when I picked him up so that all I had to do was pay my portion! What a relief to not have to worry about submitting invoice and waiting. :-)
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jill orenstein
6 days ago
Derek was very helpful and patient with…
Derek was very helpful and patient with me. He seemed to know exactly what he was talking about, and explained everything to me.
c
customer
6 days ago
easy to sign up
easy to sign up
J
jeanne
6 days ago
Clear and concise information
Clear and concise information; competitive prices.
L
laurie bauer
6 days ago
We were with trupanion for 9 years with…
We were with trupanion for 9 years with our other pet.Trupanion coverage was wonderful.
E
edward
7 days ago
I really dislike surveys
I really dislike surveys! I would say that if I weren’t pleased with what you had to offer, I wouldn’t do business with you!
a
angela
7 days ago
Try Trupanion! bies had to visit our…
One of my fur babies had to visit our vet so he got a certificate for a free month with Trupanion. That's how I discovered it and quickly enrolled both of my dogs. It's a wonderful policy that covers things no other pet insurance will even touch! Check it out!
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dave
7 days ago
It was very easy to sign up
It was very easy to sign up. It was a bit confusing about the vet as my kittens were adopted from a shelter who had their vet do the first shots and the spaying and neutering of my kittens. So I wasn’t sure which vet to put down and so I assumed the vet they will be going to from this point forward. It would help to explain which vet you are referring to for the application
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phil
7 days ago
Very easy to enroll
Very easy to enroll
c
customer
8 days ago
Highly recommend by pet owners
Highly recommend by pet owners. Very easy and simple to apply.
M
massimiliano
8 days ago
Trupanion - they don’t care about you or your pet
14 years, a single claim 14 years ago for which they covered less than my monthly payment for the coverage. Today I received this email from them. “We recently reviewed our data for pets in Newburyport, and we found that the average cost and use of veterinary care for Malteses in MA has increased. So, starting on July 18, 2023, we’ll be raising your monthly cost from $71.22 to $92.42.**” Imagine when I started I was paying less than $30/month and now that he’s old enough where he may actually need it, they jacked me. I canceled the policy today but that was likely their intent given his age. I got this as a response and I call "bull****." "please know that we'll never make changes to your cost due to your pup celebrating a birthday or getting older. Your concerns are important our team, and we're sorry to hear that you've decided to cancel your pet's medical coverage with us." If my concerns are important then why did the associate so quickly accept my cancellation? There was no attempt to negotiate or otherwise make it more tempting for me to remain a customer after 14 years with a single $30 claim, except talking to me about the deductible. Which is just another way for me to pay more up front for any claims for a lower monthly cost. Either way it's money out of my pocket. How about you show the customer that you want to keep them by apologizing for a sudden $21 / month increase to nearly $100 / month and negotiate your best price? Those of you with young pets, beware. The cost rises dramatically as your pet will age. And they'll tell that's not the reason...
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kathy luggelle
8 days ago
The customer service rep was well…
The customer service rep was well spoken and knowledgeable. The coverage seems very fair and the fact that the vet can submit directly to the company is a plus. The premiums are affordable also.
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amanda tardif
9 days ago
Worst customer service experience ever
Worst customer service experience. Megan W. which I spoke to was degrading and not very much of a good listener. They offered me to renew my free trial I got through my breeder. Which I happily did - I clicked the link thy sent me and chose a cheaper version with a higher deductible at $700 (cause we simply just can't afford the $250 deductible option). Payment went through and everything, I got my card statement today and realized I was charged $100+ rather than ~$45 (!!!) I called them right away and asked to see what could be done, explained the situation, etc. I was told that I should have asked the day of to remediate to the issue, and that there is NO WAY their system could have made this mistake, that it was simply my own fault and no reimbursement or credit could be made. That I should have called them directly rather than use the link they sent me by email. I don't know what to say other than I cannot believe how poorly this went and how sure I am that I selected the $700 deductible option, there's absolutely no doubt!! Anyways, not a good start to a ''life long'' relationship. I truly hope Megan get some more customer service coaching and Trupanion to get a bit more human friendly to address glitch/errors like this. I am simply asking for a simple refund or credit of the difference... That fund difference really matters to some people.
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wm
9 days ago
administrative burden
I filed my first claim with Trupanion for my puppy who had a simple ear infection. When I submitted the claim, Trupanion's online claim system applied a different diagnosis code (Cruciate Ligament Tear) compared to what my puppy really had (Right Ear Infection, or Otitis Externa). Trupanion is now asking that my vet (who is very busy and already overworked), file an appeal so that the claim can be paid. This is an unnecessary administrative burden and I will no longer continue using this insurance company. I had a much better experience with ASPCA pet insurance and will be going right back to them. To anyone researching pet insurance companies, I highly advise choosing a different company that will be easy to work with and not create an administrative burden for their customers so as to avoid paying out anything legitimate.
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customer
9 days ago
Love trupanion.
Love trupanion.
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vicki
9 days ago
Very easy enrollment!
Very easy enrollment!
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former & now current customer
10 days ago
We were customers with our Burner…
We were customers with our Burner (Sheldon) who we sadly lost at 7 years old and Trupanion was with us all the way. I told my wife if and when we got another dog Trupanion would definitely be the first pet insurance provider we would call. (I can't thank them enough for all the help and support they have given to us with Sheldon)
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customer
10 days ago
Very simple and easy!
Very simple and easy!
c
customer
10 days ago
The staff at Trupanion are very…
The staff at Trupanion are very compassionate and knowledgeable.
c
customer
10 days ago
Customer service is very helpful
Customer service is very helpful, professional, and friendly.
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rebecca collins
10 days ago
Trupanion is GREAT
Trupanion is GREAT! I Purchased Trupanion with my vets advise when my Maggie was very young. Best purchase I've ever made. We have been amazed at the help they have provided since my girl is now an almost 16 year old senior. Anyone with a furry friend should purchase this policy from Trupanion. It is invaluable. Thank you so much for your help Trupanion. I can't say enough praises for them. And it's reasonably priced if you purchase when your furry is young!
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papillon mama
10 days ago
Trupanion through State Farm
I've had Embrace pet insurance for about 6 years now on 4 dogs, but I found out my insurance company (State Farm) offers Trupanion and compared the cost/benefits of both. While Trupanion was more expensive than Embrace, they cover 90% of the bill, no annual limits, AND I have a single deductible per illness instead of per incident/vet visit. It was easy to get a quote through my State Farm agent and get our puppy signed up that day.
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sandra wolvertin
10 days ago
You saved our beautiful GDS Because of Trupanion insurance we were…
Because of Trupanion insurance we were able to tell the emergency vet to go ahead and do what was needed to save our Shepherds life. Our beautiful boy will be coming home and we never had to worry about if we could afford to pay for his hospitalization and surgery. Thank you for saving Turok
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robin & william hern
10 days ago
keep me well inform on how my baby was…
keep me well inform on how my baby was doing ,They was so kind & helpful with us . And we Thank Your Drs & Staff in helping taking care of my baby Angel
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ray
10 days ago
Customer service reps were super…
Customer service reps were super competent and friendly!
J
jessie
10 days ago
I am incredibly thankful for Trupanion
I am incredibly thankful for Trupanion. For me, there is no other animal health insurance company that even comes close. My dog has had some health issues this year that are scary and stressful but they have helped immensely in not only making the payment experience painless, but giving me peace of mind knowing that I can continue to make sure my Verna has the best care possible. Health insurance is expensive yes, but compared to veterinary fees it is well worth having. It is just so invaluable. And Trupanion has the best coverage of all of the companies I was able to find and research. The coverage is what is important to be, and Tru checked all of my boxes for sure.
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julian z
11 days ago
AWESOME COMPANY...I have had Trupanion…
AWESOME COMPANY...I have had Trupanion coverage for my 13 year old German Shepherd Cullen for many years now. Each time a claim is submitted it is paid immediately. Two ways to submit the claim....Some clinics have the ability to directly submit the claim on your behalf or for those clinics without access to the Trupanion portal YOU the dog parent will need to submit on website. Paid and sent directly to your checking account..Heads up that exams are usually not covered but everything else is, depending on the plan you pick! Easy! Thank you Trupanion for always being there for me and Cullen. You guys are pretty awesome!
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customer
11 days ago
The only thing I needed to worry about in the Emergency Veterinary Hospital was my cat
All of my experiences with Trupanion have been wonderful - and this last one was no exception! I learned firsthand how efficient Trupanion is a few years ago when my dog injured both his knees. So this past Friday when my cat got into some trouble and had to be rushed to the Emergency Vet with FIVE (yes FIVE) fish hooks embedded in him, the one thing I didn't have to worry about was the bill. I can't tell you what a relief it was to know I had Trupanion insurance and ONLY worry about my cat! This naturally happened on the Friday night before Memorial Day. Once my poor cat was home and comfortable, I put the claim in on Saturday morning thinking that since this was a holiday, I should get in the paperwork as soon as possible... and then Trupanion came through. They gave me frequent updates all through the weekend and processed my claim within 48 hours. They were really amazing. I cannot say enough about their service and again, how much it eased my mind to know that I was able to provide the best care for my pet, because I didn't have to worry about the cost.
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customer gary
11 days ago
Smooth & easy
Smooth & easy
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molly rodriguez, key nd ad
11 days ago
I have been with Trupanion for over 14…
I have been with Trupanion for over 14 years. They are FANTASTIC! They are thorough, quick, kind and excellent! I have nothing but amazing things to say about their company. I have always had outstanding service from them. I HIGHLY recommend them!
A
amy lodovico
12 days ago
This is my first pet insurance policy…
This is my first pet insurance policy and wasn’t sure what to expect, but I love my dog more than anything and wanted to be able to provide her with the best medical care available. This past week, my 2 1/2 year old pug Zoe was diagnosed with an enlarged heart on the verge of congestive heart failure. All I had to do was submit the invoices to Trupanion, and they took it from there. I’ve started receiving reimbursement checks already. While I’m still very worried about Zoe, Trupanion is standing by ready to help. I can’t thank them enough.
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customer
13 days ago
The Rep
The Rep. that assisted me in my enrollment is the reason I continued the process of enrollment. He was very professional, courteous, and not at all pushy, but kind and very helpful, he put a very good face on your Company.
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polly mcdonald
13 days ago
To be honest it was nice to talk to a…
To be honest it was nice to talk to a company that had English speaking employees. I have trouble understanding accents. Joe made everything easy and was very friendly
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customer
13 days ago
Easy
Easy, quick, and reliable
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customer
13 days ago
Fast and easy
Fast and easy. Gave me an easy to understand quote for both of my dogs not to mention good coverage.
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customer
13 days ago
Easy to apply great customer service
Easy to apply great customer service I had some questions that were answered In a courteous professional way
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andres lori
13 days ago
Easy to sign up for pet insurance.
Easy to sign up for pet insurance.
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c summerhays
14 days ago
Trupanion is WORTH EVERY PENNY.
Trupanion is the reason we were able to save our 2 year old pup. He was really sick and we almost lost him. Knowing that we could take him to an ER vet hospital and do what we needed to to save his life without worrying about how to pay for it was a relief. He got the treatment and the diagnosis we needed to keep him healthy. He has Addisons and will need daily meds and monthly tests but because he was insured at the time of his diagnosis ALL of this will be covered. We are so grateful. Trupanion is amazing. And they are SO EASY TO WORK WITH. Definitely worth it!!! Don’t hesitate, insure your fur babies.
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maria
14 days ago
Signing up made easy
The person on the phone that helped me sign Stache up was very helpful. He explained how it works and gave me examples.
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customer
14 days ago
Your website is easy to navigate and…
Your website is easy to navigate and when I needed assistance it was provided promptly and professionally.
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customermartha mckiever
14 days ago
Glad to have a solid plan for my pets
Getting pet insurance for my two dogs and three cats was a huge step for me and I researched it before deciding. My vet recommended Trupanion. I spoke with Derrick who walked me through different coverage options and explained how the insurance worked while not using a high pressure sales pitch. I’m more at ease knowing each of my pets is covered for unexpected illness and accidents and I have a plan ready for financial support.
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pt
14 days ago
Easy as 123
The enrollment was simple and fast.
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sharon
14 days ago
I enrolled on the phone
I enrolled on the phone. The rep was great. He even told me how sorry he was that we lost our dog who just passed away.
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elizabeth clark
14 days ago
A Must Have for ALL Pet Owners
An excellent company that is completely up front and discloses all relevant information - including (over time) slight price hikes which EVERY pet insurance has. They allow flexibility in their terms (deductibles, changes, etc.) which are NOT relegated to an annual time period. Customer service is above average and human - literally. Highly recommend for any pet owner - especially for new pet owners of puppies. Things pop up and the security in the knowledge my pet won't have to go without care because I can't financially afford it is truly worth it!
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michelle
14 days ago
Do not use this company ..
This company is a joke , do not waste your money , they do not follow there own rules but want you too...
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bernard
14 days ago
I am not a new member
I am not a new member. I used Trupanion with my previous cat who passed away in early May. I found Trupanion to be an excellent resource. When my kitty had kidney failure Trupanion paid for the larger part of my vet bills. Now I have another cat and I enrolled her immediately.
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cheryl roberts
15 days ago
Very courteous
Very courteous, friendly and compassionate staff. Shout out for Phil.
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customer maryline rivera
15 days ago
They were very nice and explained…
They were very nice and explained everything to me after my bullets death i decided to get insurance on his mom so they told me what to do on the phone thank u for neing understanding amd they asked me if i had any questions and they answered them
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judy gallauresi
15 days ago
I love that I was able to ask questions…
I love that I was able to ask questions about what might be covered online. This enabled me to keep working and not be on hold possibly. I was lucky there was no one in line before me and the representative who helped me was professional, courteous and empathetic.
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customer paul
15 days ago
Dog Saviors.
Just joined but customer service is fantastic.