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Prudent Pet Review

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Reviews 654

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Prudent Pet summary

Prudent Pet Insurance has been rated 4.75 out of 5 stars by customers on Trustpilot. Their policies are simple to buy and manage online. The company offers excellent customer service along with a 30-day money back guarantee. Plans include Accident-only, Essential, Ultimate, and Wellness Care options for dogs and cats in the United States.

Pros

  • 24-hour Live Vet Chat for all customers
  • Never denies coverage due to age or breed
  • Plans start as low as $5/month
  • 30-day money back guarantee

Cons

  • Preventative care is extra
  • No coverage for exotic pets
Prudent Petat a glance
3.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

No bundles available

1.0

Prudent Pet Prudent Pet Visit Site

Overview

Prudent Pet Insurance launched in October 2018. For a new player, it makes a good first impression, offering multiple ways of getting personalized advice from its customer service team. It’s also easy to get a free quote on their site to determine the cost of your pet’s policy up front. Prudent Pet offers three plans, Accident & Illness and Accident-Only for dogs and cats. One of the main benefits is their Wellness Care Coverage, which covers many bases not covered by most standard forms of pet insurance.  

What's Covered?

Prudent Pet offers three policies with an optional add-on. The first policy is for Accident-only coverage. It is their most basic plan and spans a rather comprehensive list of expenses which includes certain costs other providers might cover under illness policies. The second policy is its Essential plan. It includes cancer treatments, such as chemotherapy and radiation, alternative therapies sometimes not included by their competitors as well as treatment for behavioral problems. The optional add-on is for Wellness Care. It provides benefits for wellness exams, flea and tick medication, dental cleaning and more.  For a complete list of plan benefits visit their site or contact their customer service team.

Eligible Accident expenses:

  • Alternative therapy
  • End of life expenses
  • Intravenous (IV) fluids and medications
  • Medical supplies
  • MRI or CT scans and x-rays
  • Poison control consultation fees
  • Prescription food to treat a covered condition (not for maintenance or prevention)
  • FDA-approved prescription medications 
  • Stem cell therapy
  • Supplements to treat a covered condition (not for maintenance or prevention)
  • Tooth Extractions
  • Veterinary treatment, including examinations, consultations, and laboratory tests

Preventative Care add-on benefits:

  • Dental cleaning
  • Spay/neuter
  • Wellness exam
  • Deworming
  • Health certificate
  • Flea/heartworm prevention
  • DHLPP vaccine/titer or feline FVRCP vaccine/titer
  • Rabies or Lyme vaccine/titer or feline FIP vaccine/titer
  • Bordetella vaccine/titer
  • Fecal test
  • Heartworm test or feline FELV test
  • Blood test
  • Urinalysis

Insurance Plans & Pricing

Like most pet insurance companies, Prudent offers accident-only and accident & illness coverage. Prices vary radically by age, breed, level of deductible, reimbursement, and policy limit—with particularly expensive coverage for older dogs. 

Costs also vary ever-so-slightly from state to state. For example, where an Illinois resident would pay $19.33 for accident-only or $52.20 for accident & illness for a 10-year-old domestic cat, a California resident would pay $17.57 or $47.45. 

For an additional $10/month ($120/year), Prudent throws in seven preventive benefits with up to $250/year in coverage. For $25/month, your pet gets 12 preventive benefits with up to $450/year in coverage.

The standard coverage is a $250 deductible, 80% reimbursement, and $15,000 policy limit. For example, for a 6-year-old dog, if you lower the deductible to $100 but keep the 80% reimbursement and $15,000 policy limit, you would pay $19.89 for accident-only and $60.39 for accident & illness.

Their site is exceptionally user-friendly and it takes only a few seconds to get an online quote to see how much your pet’s policy will cost you. Just provide your pet’s name, breed, age, sex, and your zip code and email address to get an instant quote on the site. You’ll also receive an email containing your pet’s quote to refer to when you’re ready to purchase a plan. 

The following tables show the cost of buying Accident-only and Accident & Illness coverage, using the examples of a Labrador Retriever and common/domestic cat in Illinois. The tables show what happens when deductible, reimbursement, or policy limit are raised or lowered. 

Deductible (Accident-only/Accident & Illness)

Animal, Age$250$500
Dog, 6 y.o.$17.57 /$47.45$14.83 /$38.12
Dog, 10 y.o.$28.59 /$153.74$23.72 /$125.80
Cat, 6 y.o.$19.33 /$33.41$16.31 /$26.83
Cat, 10 y.o.$19.33 /$52.20$16.31 /$41.93

Reimbursement (Accident Only/Accident & Illness)

Animal, Age80%90%
Dog, 6 y.o.$17.57 /$47.45$18.80 /$51.72
Dog, 10 y.o.$28.59 /$153.74$30.77 /$166.26
Cat, 6 y.o.$19.33 /$33.41$20.68 /$36.42
Cat, 10 y.o.$19.33 /$52.20$20.68 /$56.90

Policy Limit (Accident Only/Accident & Illness)

Animal, Age$15,000Unlimited
Dog, 6 y. o$17.57 /$47.45$20.96 /$56.61
Dog, 10 y.o.$28.59 /$153.74$34.10 /$183.39
Cat, 6 y.o.$19.33 /$33.41$23.06 /$39.85
Cat, 10 y.o.$19.33 /$52.20$23.06 /$62.26

What's Not Covered

The following is not covered by Prudent Pet’s accident & illness coverage:

  • Pre-existing conditions
  • Cosmetic procedures
  • Breeding costs

Waiting Periods

Prudent has a 14-day waiting period for coverage, comparable to their competitors. This means your pet’s coverage will only become active within 14 days of the policy’s start date. There is a 5-day waiting period for accident-only plans. If your pet suffers from illness or injury during the waiting period, it will not be covered, and its illness will be considered pre-existing. However, an injury or illness that is cured and doesn’t show symptoms or require treatment for 180 days will no longer be regarded as pre-existing, and will, therefore, qualify for coverage.

Coverage Limits

Customers may choose from either one of the following annual coverage limits: $10,000 or unlimited. Not all insurers offer unlimited coverage. While this type of coverage is usually extremely expensive, it’s a good choice if you’re worried about ever having to pay for super-expensive surgery or treatment that would otherwise break the bank.

Reimbursement and Deductibles

Deductibles range between $100, $250, and $500 annual deductibles. Reimbursements range between 70%, 80%, and 90%. As an example, if you have a $250 deductible and 80% reimbursement, and you’re billed for $1,000 in a particular year, you’d get back 80% of $750, or $600. You’d pay the remaining $400 out of your own pocket.

Claims and Service

Submitting claims is quick and easy with Prudent Pet’s fast AI claims technology. The innovative Artificial Intelligence allows for the quickest reimbursement for all claims. Prudent Pet lets policyholders download a claims form from their online policy portal which they can attach to vet receipts and send in by email, mail, fax, or directly through the online policy portal. Prudent Pet reimburses customers via check or direct deposit. Customers may also call or email customer support for updates.

We Suggest Adding on Wellness Care Coverage

For a small additional fee, you can choose from 3 levels (low, medium, and high) of wellness care for your pet. The basic wellness care coverage is worth noting, offering dental cleaning, wellness exam, deworming, health certificate, flea and heartworm prevention, and additional benefits, for just $10/month. 

What Prudent Pet Could Do Better

Prudent Pet’s costs are competitive for younger dogs, but they progress for older pets. More affordable options for senior pets could provide additional customer loyalty. 

How Prudent Pet Compares

Here’s how Prudent Pet stacks up against their top competitors. Consider the waiting periods, deductibles and maximum coverage amounts when you choose the company for your pet. 


Illness waiting periodDeductibles
Prudent Pet14 days

$100 to $500

Pets Best14 days$50 to $1,000
ASPCA30 days$100 to $500
Embrace14 days$200 to $1,000

Contact Details and Address

Prudent Pet Insurance offers friendly customer service by live online chat, a toll-free phone number, email, and connecting on their Facebook page. 

5101 Darmstadt Rd

Hillside IL

60162

Prudent Pet Prudent Pet Visit Site

Pet insurance products are produced and administered by Prudent Pet Insurance Agency, LLC (NPN  #18778951). Plans are underwritten by Markel Insurance Company and Markel American Insurance Company.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Prudent Pet
Prudent Pet
ExcellentReviews 654
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Trustpilot reviews

See what some costumers are saying about Prudent Pet
Prudent Pet
ExcellentReviews 654
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Excellent
86%
Great
9%
Average
2%
Poor
1%
Bad
2%
  • author
    Marvella Medrano
    a day ago
    I love the benefits you get from this…

    I love the benefits you get from this :) my baby is gonna love it

    ...

  • author
    Dane Chan
    3 days ago
    Will see how good of covered I have an…

    Will see how good of covered I have an how good this insurance is.

    ...

  • author
    Megan Clifton
    3 days ago
    Very helpful!

    Andrea helped answer all my questions and she was so sweet!!! I didn’t feel pressured by her or anything. I am super excited to have my pup insured by Prudent Pet and I’m glad they have such sweet people who work with them which makes it so easy when you need to talk to someone.

    ...

  • author
    RPL
    May 12, 2022
    awesome service

    awesome service. Great customer service.

    ...

  • author
    Harold
    May 10, 2022
    Truely a Professional Package

    Truely a Professional Package, presented in a first class manner by our Sales Person Monica. We subscribed to two Plans, one for our eight month old Cocker Spanial and one for our 18 Year old West Highland Terrier.

    ...

  • author
    Courtney Cha
    May 06, 2022
    Great receptionists!

    Great receptionists!

    ...

  • author
    Freddy Ramos
    May 06, 2022
    Great service

    Great service

    ...

  • author
    A Frasier
    May 05, 2022
    Highly recommend Prudent Pet

    I just insured my second dog with Prudent Pet and I highly recommend them to anyone with active dogs! My dogs are extremely active and my older dog has had a few injuries that Prudent Pet covered. Knowing that the bills will be covered gives me peace of mind to provide my boys with the best veterinary care. It has extremely easy to file a claim and the reimbursement process is pretty quick and smooth. I have been very happy with Prudent Pet and will continue insuring future dogs with them.

    ...

  • author
    Diane Fitzpatrick
    May 05, 2022
    Monica was very knowledgeable and…

    Monica was very knowledgeable and helpful.

    ...

  • author
    Debbie
    May 05, 2022
    I gave 5 stars because it was really… easy

    I gave 5 stars because it was really easy to sign up for pet insurance. I had pet insurance but I had to quit my job for health reasons so I lost the pet insurance that I had with the monthly payments coming out of my paycheck.

    ...

  • author
    Michelle
    May 03, 2022
    Cindy was so helpful when going over…

    Cindy was so helpful when going over the different policies offered and was straightforward with what she thinks is the best for my pets. She even helped me break down individual costs so I know exactly what I will be paying for monthly!

    ...

  • author
    Midge
    May 03, 2022
    Stephanie was great

    Stephanie was great! Answered all my questions and was pleasant and knowledgeable.

    ...

  • author
    A Garrett
    May 03, 2022
    Things started out well until they…

    Things started out well until they billed an old credit card and then cancelled the policy. When they said they would reinstate the policy, nothing happened. You cannot change our payment method, only add more cards hoping they will use the correct one. They don't have direct deposit yet regardless that you fill out the form when you sign up. There is no customer service on weekends right now which if you have a questions and work during normal working hours, you are left hanging. They aren't the most expensive and aren't the least expensive, but the limited number of customer service reps they have aren't enough. Although they are very nice on the phone, but have no follow-through. They need to get better organized to handle the expectations of experienced pet owners and be able to compete in a very populated pet insurance market with savvy pet owners.

    ...

  • author
    Mya Michael
    Apr 29, 2022
    Keep up the great work Peter

    Keep up the great work Peter

    ...

  • author
    Cassandra Oliva
    Apr 29, 2022
    New Client

    Helped every step of the way and explained everything in details.

    ...

  • author
    Hamlett
    Apr 28, 2022
    Not a Happy Customer

    I had to cancel because I was paying more out of pocket in the course of one year than I ever received in return when I filed claims.

    ...

  • author
    Customer
    Apr 26, 2022
    Excellent plans

    Excellent plans, pricing, customer service, and extremely quick reimbursements. Made one of the worst experiences of my life a little easier when I lost my baby. They even called to check in on me and offer resources a few days later, which I really appreciated.

    ...

  • author
    Rich Kehl
    Apr 26, 2022
    Just joined but they sounded very know…

    Just joined but they sounded very know ageable and very helpful

    ...

  • author
    A. Pignataro
    Apr 23, 2022
    New to this insurance but so far the…

    New to this insurance but so far the customer service has been excellent and I love the portal and system used to keep track of all

    ...

  • author
    Mark Yang
    Apr 23, 2022
    Good service with fast response

    Good service with fast response; thus, looking forward to future support and assistance.

    ...

  • author
    MJ Faris
    Apr 22, 2022
    Very helpful,making sure I got just the…

    Very helpful,making sure I got just the right coverage for my furbabies! Thank You

    ...

  • author
    Katie Johnson
    Apr 20, 2022
    Stephanie T was extremely helpful and…

    Stephanie T was extremely helpful and informative. She reached out to me and I will refer to all my friends about this company and give them her info. Thank you Stephanie

    ...

  • author
    wanda cruz
    Apr 19, 2022
    Very good job explaining and answering…

    Very good job explaining and answering my questions.

    ...

  • author
    Asia Davis
    Apr 18, 2022
    Good service and fast

    Great service very helpful

    ...

  • author
    Alzeta Boyer
    Apr 18, 2022
    Great Customer Service from Andrea

    Great Customer Service from Andrea! From beginning to end wonderful experience, super friendly and knowledgeable. Had questions about coverage for 3 cats, she answered them all.

    ...

  • author
    Mushy
    Apr 17, 2022
    Very quick response to claim.

    Very quick response to claim.

    ...

  • author
    Daniel
    Apr 15, 2022
    The representative I spoke to was very…

    The representative I spoke to was very helpful, clear, and gave me a very good first impression of what it’s like to be a Prudent Pet customer. She was very helpful in dealing with a payment issue that ended up being on my banks end. I would give more then 5 stars if that was an option.

    ...

  • author
    Mary Jane M.
    Apr 15, 2022
    First time pet insurance holder

    Stephanie was patient and answered all my questions before I signed up for pet health insurance. I’ve never had pet health insurance so I had a lot of questions.

    ...

  • author
    Laura Sipe
    Apr 14, 2022
    All good so far...

    I spoke with Cindy...a very knowledgeable assistant. Just signed up so no experience other than a pleasant conversation.

    ...

  • author
    joel gonzales
    Apr 14, 2022
    it was very helpful

    it was very helpful

    ...

  • author
    Rosemary Johnson
    Apr 13, 2022
    Stephanie called about insurance and…

    Stephanie called about insurance and she was extremely nice

    ...

  • author
    Sandra Lohstroh
    Apr 13, 2022
    Sales rep was helpful and explained…

    Sales rep was helpful and explained process thoroughly including expectations, coverage options. Thank you!!

    ...

  • author
    Hicks, Patricia
    Apr 12, 2022
    Customer Service

    No claims yet, but Brian answered all questions completely and was very polite and professional.

    ...

  • author
    Danielle Johnson
    Apr 10, 2022
    Need to kno what vets take this

    Need to kno what vets take this

    ...

  • author
    Kelly
    Apr 08, 2022
    Would never not have pet insurance again

    We’ve had prudent pet for the last few years and have been very happy with it. But speaking to Monica the last few days trying to figure out what I should do with our new puppy was stress-free and very helpful.

    ...

  • author
    Nicholas Rummel
    Apr 08, 2022
    Great service!!

    Great service!!

    ...

  • author
    Angela
    Apr 08, 2022
    Stephanie was very helpful during our…

    Stephanie was very helpful during our online chat. She explained everything quickly and clearly and answered my questions very well. I appreciate her assistance very much!

    ...

  • author
    Connie
    Apr 08, 2022
    Stephanie has been amazing

    Stephanie has been amazing. She deserves kudos for her excellent customer service. She’s very knowledgeable, kind, patient and informative. Her interactions with me as a customer, make me feel like I am part of an organization that is invested in looking out for the well-being of my pets. She is an asset to your company

    ...

  • author
    Lee Strom
    Apr 08, 2022
    Signing up was quick and easy.

    Signing up was quick and easy.

    ...

  • author
    Shawn Starr
    Apr 07, 2022
    This was an amazing experience.

    This was an amazing experience, being we have not ever had pet insurance before. Stephanie was so helpful and explaining the coverage we went with. The whole Starr Family Howie, Mia, Leslie and Shawn say thank you 🙏🏼. Worries with our aging pups/children in there later years have been put to ease. To good health Starr Family

    ...

  • author
    Connor Henson
    Apr 05, 2022
    The women that helped me was amazing…

    The women that helped me was amazing and explained things in lamen terms to me. Thank you

    ...

  • author
    Rachael Guadalupe
    Apr 05, 2022
    Stephanie was a pleasure to speak with…

    Stephanie was a pleasure to speak with she explained everything easily.

    ...

  • author
    Michelle
    Apr 01, 2022
    The representative called me to Welcome…

    The representative called me to Welcome me and my dog Jaxson. She was so professional and polite. She walked me through everything!

    ...

  • author
    Patricia Dame
    Apr 01, 2022
    Stephanie was very informative and…

    Stephanie was very informative and patient with us. She answered all our questions and was polite and professional.

    ...

  • author
    Celeste Johnson-Brown
    Apr 01, 2022
    Monica was awesome!!

    Monica was awesome!!! She is truly a good person to talk to.

    ...

  • author
    William Piacentini
    Mar 28, 2022
    The price for insurance for the 3 cats…

    The price for insurance for the 3 cats and a dog was outstanding, especially seeing how one of my cats is 19 years old.

    ...

  • author
    customer
    Mar 28, 2022
    I talked with Cindy and she was very…

    I talked with Cindy and she was very nice and helpful. Cindy explained everything to me and has gotten Pipers medical insurance started. I thank Cindy for all her help. 🙏 Sincerely, Maureen Schroeder & Piper

    ...

  • author
    Ginger and Farren Klinefelter
    Mar 28, 2022
    Great response

    Great response, and very helpful for needed information or questions!

    ...

  • author
    William Piacentini
    Mar 25, 2022
    Excellent customer service rep.

    The C/S rep was outstanding. She was knowledgeable, and friendly. She knew the business inside and out, I would recommend this company because of the C/S rep.

    ...

  • author
    anonymous
    Mar 23, 2022
    clear coverage with benefits…

    clear coverage with benefits explanation for each claim

    ...

  • author
    Jenifer Louer
    Mar 23, 2022
    very nice and informative on how…

    very nice and informative on how insurance works .

    ...

  • author
    GABRIELA CABALLERO
    Mar 21, 2022
    The customer service operator Cindy was…

    The customer service operator Cindy was great. She answered all my questions and gave me all the options for my dog’s situation.

    ...

  • author
    Christopher Ariss
    Mar 19, 2022
    Love these guys

    Love these guys, very helpful and good problem solvers through a tough time for my family pets and all! I really appreciated all the great customer support, The claims were processed correctly for both pets and now things are great! Thanks again Prudent Pet! been with you for a long time and will always be my go to for my pets health coverage!!! Thanks again, C

    ...

  • author
    david kelchner
    Mar 17, 2022
    Annual policy renewal

    I just renewed my annual policy and got the opportunity to speak with Monica to give me some insights into their new plans. Unfortunately, it wasn't for me but got my plan renewed and good to go for another year.

    ...

  • author
    Tammy Whitmer
    Mar 17, 2022
    Easy setup

    Everything went fine setting this up.

    ...

  • author
    Dr. Adrienne
    Mar 15, 2022
    Everything is great as a new policy…

    Everything is great as a new policy holder.

    ...

  • author
    Roshunda Miller
    Mar 11, 2022
    The agent was very pleasant and not…

    The agent was very pleasant and not pushy. She was thorough and gave details on the plan and services. I explained my budget and she worked within my range. Thank you for the experience.

    ...

  • author
    Shay na Donald
    Mar 11, 2022
    Good fast easy to understand and the…

    Good fast easy to understand and the price was good

    ...

  • author
    DAWN M RODONSKI
    Mar 08, 2022
    So Far, So Good!

    The coverage seems appropriate and fair for my policy, and I've had a bunch of questions. The staff is always very helpful, pleasant, and polite!

    ...

  • author
    Kimberly Estrada
    Mar 07, 2022
    Thank you Andrea!

    Andrea was very helping answering my questions and explaining everything to me in a way where it was understandable.

    ...

  • author
    LA Baby
    Mar 06, 2022
    Pet Policy

    I’ve not used the policy yet. It seems to have covered everything. I looked at several policies before I made a decision on this one.

    ...

  • author
    Meghan H
    Mar 04, 2022
    Great service

    Monica was very helpful throughout the process and we are so excited to keep our new fur baby happy and healthy with the help of our pet insurance. :)

    ...

  • author
    Abby
    Mar 04, 2022
    Great Customer Service, Knowledge, and Empowerment!

    This morning I reached out to Prudent Pet with some questions and looking for guidance. I am very new to pet insurance and little did I know what a massive research project this could really be. I worked with Monica this morning to understand the options that were available to me and she took the time to go through every part of the policy to make sure I understood. I went from really feeling lost in the process to feeling like I was ready to purchase a plan right there. I called her back to get my pup the coverage she needs just a few hours later. The service I received today has me looking forward to working with Prudent for all our insurance needs. Highly recommend.

    ...

  • author
    Leroy Richardson
    Mar 04, 2022
    Very professional

    Very professional, enjoyed speaking with her. I will tell all my pet people about my experience. Job well done!

    ...

  • author
    Kathleen Galvin
    Mar 03, 2022
    claim was handled very quickly

    claim was handled very quickly. I had a check in my hands in 1 week. good job

    ...

  • author
    CLM
    Mar 03, 2022
    I've never had an issue when submitting…

    I've never had an issue when submitting claims. I have always been shocked at just how fast the turn around is too. Customer service is always knowledgeable and helpful. I plan on keeping this insurance.

    ...

  • author
    JBA
    Mar 02, 2022
    Excellent Service & Simple and Efficient Claims Process!

    My experience with Prudent Pet has been truly excellent. All of the representatives and claims specialists I have worked with so far have been extremely kind and helpful. The claims process is simple and efficient and I really appreciate the functionality of the online portal. Keep it up!

    ...

  • author
    customer
    Mar 02, 2022
    Pleased with Prudent Pet

    I have been very pleased with Prudent Pet thus far. Monica was very helpful in explaining options for our upcoming policy renewal.

    ...

  • author
    EVELYN
    Mar 01, 2022
    I have been reviewing pet insurance for…

    I have been reviewing pet insurance for the past few days and my head was spinning. I called Prudent last night but I did not leave a message. Stephanie from Prudent called me this morning as she saw she had missed my call. She was very kind and answered all my questions. I feel it is important to be able to speak with a live person. Amazing customer service already! Evelyn :0)

    ...

  • author
    Josie p
    Mar 01, 2022
    Great customer service!

    My rep Monica was super nice and helpful ! She made it an Easy process & let me ask as many questions as I wanted to and reassured me that I could call back for help any time. Thank you !

    ...

  • author
    Ashley Lynn
    Mar 01, 2022
    Stephanie was so kind and explained all…

    Stephanie was so kind and explained all details with such great patience. She was truly wonderful!!

    ...

  • author
    CL
    Feb 28, 2022
    Very easy to review a quote and select…

    Very easy to review a quote and select the option that works best compared to other sites.

    ...

  • author
    Marielena Zuniga
    Feb 28, 2022
    Courteous and professional

    Andrea was polite, courteous and knowledgeable. It was a pleasure to work with her on the phone to get the right coverage for Dazy. Last week, Peter was also extremely helpful in answering my many questions concerning your coverage. Thanks to them both for a job well done!

    ...

  • author
    Pauline Corbin
    Feb 28, 2022
    It was quick and easy for me to sign up…

    It was quick and easy for me to sign up for my beloved fur baby

    ...

  • author
    joanne
    Feb 26, 2022
    I recently lost my Chloe and the…

    I recently lost my Chloe and the insurance I had on Chloe made it possible for me to try everything possible to try and save her life. Sadly Chloe passed away of her illness but I want to thank Prudent Pet for giving me the chance to try and save her, they paid her hospital bills and I would recommend them as an excellent pet insurance company.

    ...

  • author
    Dawn R.
    Feb 26, 2022
    Filing a claim is so simple

    Filing a claim is so simple, you upload the document and it's processed quickly. Received check in mail a few days later!!

    ...

  • author
    DENISE
    Feb 25, 2022
    Monica helped me today

    Monica helped me today. She was incredibly professional and answered every question I had. I had originally called to cancelled, but when Monica explained how important coverage can be for my two purebred dogs, I not only stayed with Prudent Pet, but added a feature. I will add our new addition next month as well. Thank you!

    ...

  • author
    Karl W
    Feb 23, 2022
    Sherri Customer Service

    Sherri the customer service representative was very informative and pleasant. Sherri answered all my questions about the coverage I was looking to purchase. Based on my conversation with Sherri, I felt that Prudent Pet Insurance was for me and my pet!

    ...

  • author
    Samantha
    Feb 23, 2022
    So helpful

    So helpful, and was transparent, clear and concise!

    ...

  • author
    Maria Morra
    Feb 22, 2022
    Stephanie was very sweet and helpful on…

    Stephanie was very sweet and helpful on the phone went through everything step-by-step was very pleased with the customer service

    ...

  • author
    Cynthia Biddison
    Feb 21, 2022
    Today will be my first experience at…

    Today will be my first experience at the vet with my puppies and I will see how it goes then. But as it stands I am happy with what I've read about your insurance.

    ...

  • author
    kealia DiFilippo
    Feb 19, 2022
    The lady on the phone was nice

    The lady on the phone was nice! But I wish your hours of phone service was larger! I am in Hawaii and had to talk to the lady at 6am hahah

    ...

  • author
    Donna Grover
    Feb 18, 2022
    New Client

    I really enjoyed talking to customer service. I did alot of research and feel that this is the best fit for my two Yorkies and my family. I am a new client so that is all I can speak to.

    ...

  • author
    Glenda Brown
    Feb 18, 2022
    The representative with whom I spoke…

    The representative with whom I spoke was very thorough and patient. I was very pleased with the transaction that took place. I have not had the opportunity to use the insurance yet, but feel very confident with the purchase for my fur babies.

    ...

  • author
    chuck.tew
    Feb 17, 2022
    I am so happy that I contacted prudent…

    I am so happy that I contacted prudent pet Insurance Customer service was so excellent and so understanding And very polite I told my dog that she has insurance now and she was so happy

    ...

  • author
    Stacey Knepple
    Feb 14, 2022
    When calling i received good advise and…

    When calling i received good advise and suggestions making it easy to sign my puppy up.

    ...

  • author
    Joel
    Feb 14, 2022
    All good

    We looked online, was helped by calling in and asking, but decided to wait. The next day, they called and had good notes of what we had discussed the night before. It made it easy to pickup and decide.

    ...

  • author
    Mark Daniels
    Feb 12, 2022
    So far so good the woman on the phone…

    So far so good the woman on the phone spoke clear English. Answered all my questions.

    ...

  • author
    Martin Perez
    Feb 11, 2022
    Was satisfied

    Was satisfied

    ...

  • author
    Susan B.
    Feb 10, 2022
    New puppy policy

    I have just signed up for insurance for our dog yesterday so this rating is for the interactions with Monica at Prudent Pet. She has been very knowledgeable and helpful answering all my questions about this policy. I feel this company is one of only a few that offers coverage for heriditary heart problems that may occur later in a Cavalier King Charles Spaniel's life as long as it is not pre-existing. I also like the 24/7 Veterinarian call access when you need to speak to a veterinarian during off hours.. I have not submitted a claim yet. I am hoping my experience with that will be just as good as Monica in the Sales Department.

    ...

  • author
    Kate C
    Feb 10, 2022
    Personable and Human!

    Monica was so helpful! I was browsing for pet insurance since I just got a kitten and it made all the difference to receive a call and discuss the policy and answer my questions. As a college student, I like that the plan is cost effective yet it still covers everything my kitten, Gina, needs!

    ...

  • author
    Letty
    Feb 08, 2022
    Andrea from customer service was awesome!

    Andrea was awesome! Very professional. I was hesitant about signing up for insurance because of my income but she helped me figure out which plan works for my budget. I'm new to this kind of thing but pleased so far with feeling reassured about my dogs future health, especially if facing any serious health issues. Thanks Andrea! :D

    ...

  • author
    Marie & Ron
    Feb 06, 2022
    Sign up was quick and efficient

    Sign up was quick and efficient. Service was very good and friendly. Haven’t submitted any claims but so far so good.

    ...

  • author
    Kathim
    Feb 04, 2022
    Monica was so friendly and helpful

    Monica was so friendly and helpful! I have never bought pet insurance before so this was all new to me. Hopefully I won’t need to use it but it feels good to know I have it if I do.

    ...

  • author
    James Fletcher
    Feb 03, 2022
    Its good service so far

    Its good service so far

    ...

  • author
    Montavius White
    Jan 31, 2022
    Very helpful and explained everything I…

    Very helpful and explained everything I needed to know or wanted to know

    ...

  • author
    Beckness
    Jan 30, 2022
    Good service

    Helpful and patient with helping me understand what my options were. Competitive prices.

    ...

  • author
    Lindsey Thompson
    Jan 29, 2022
    The coverage options are great

    The coverage options are great, but you pay for what you get!

    ...

  • author
    Yaritza Garcia
    Jan 28, 2022
    Monica was very nice and answered all…

    Monica was very nice and answered all my questions and doubts. She gives the best customer service .

    ...

  • author
    Khaleif Lowman, Apartment
    Jan 28, 2022
    Monica was very professional and polite…

    Monica was very professional and polite she help me and answered all questions that I needed to hear she eased my mind I would recommend this insurance to anyone who needs the comfort I give her a 5 star rating she is the best now my puppy has insurance I’m happy with the results

    ...

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