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Prudent Pet Review

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Reviews 371

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Prudent Pet summary

Prudent Pet Insurance has been rated 4.75 out of 5 stars by customers on Trustpilot. Their policies are simple to buy and manage online. The company offers excellent customer service along with a 30-day money back guarantee. Plans include Accident-only, Essential, Ultimate, and Wellness Care options for dogs and cats in the United States.

Pros

  • 24-hour Live Vet Chat for all customers
  • Never denies coverage due to age or breed
  • Plans start as low as $5/month
  • 30-day money back guarantee

Cons

  • Preventative care is extra
  • No coverage for exotic pets
Prudent Petat a glance
3.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

No bundles available

1.0

Prudent Pet Prudent Pet Visit Site

Prudent Pet at a Glance

Pets covered Dogs, Cats
Waiting period
14 days
Deductible
$100 / $250 / $500
Reimbursement model
70% / 80% / 90%
Suitable For
Responsive customer service

Overview

Prudent Pet Insurance launched in October 2018. For a new player, it makes a good first impression, offering multiple ways of getting personalized advice from its customer service team. It’s also easy to get a free quote on their site to determine the cost of your pet’s policy up front. Prudent Pet offers three plans, Accident & Illness and Accident-Only for dogs and cats. One of the main benefits is their Wellness Care Coverage, which covers many bases not covered by most standard forms of pet insurance.  

What's Covered?

Prudent Pet offers three policies with an optional add-on. The first policy is for Accident-only coverage. It is their most basic plan and spans a rather comprehensive list of expenses which includes certain costs other providers might cover under illness policies. The second policy is its Essential plan. It includes cancer treatments, such as chemotherapy and radiation, alternative therapies sometimes not included by their competitors as well as treatment for behavioral problems. The optional add-on is for Wellness Care. It provides benefits for wellness exams, flea and tick medication, dental cleaning and more.  For a complete list of plan benefits visit their site or contact their customer service team.

Eligible Accident expenses:

  • Alternative therapy
  • End of life expenses
  • Intravenous (IV) fluids and medications
  • Medical supplies
  • MRI or CT scans and x-rays
  • Poison control consultation fees
  • Prescription food to treat a covered condition (not for maintenance or prevention)
  • FDA-approved prescription medications 
  • Stem cell therapy
  • Supplements to treat a covered condition (not for maintenance or prevention)
  • Tooth Extractions
  • Veterinary treatment, including examinations, consultations, and laboratory tests

Preventative Care add-on benefits:

  • Dental cleaning
  • Spay/neuter
  • Wellness exam
  • Deworming
  • Health certificate
  • Flea/heartworm prevention
  • DHLPP vaccine/titer or feline FVRCP vaccine/titer
  • Rabies or Lyme vaccine/titer or feline FIP vaccine/titer
  • Bordetella vaccine/titer
  • Fecal test
  • Heartworm test or feline FELV test
  • Blood test
  • Urinalysis

Insurance Plans & Pricing

Like most pet insurance companies, Prudent offers accident-only and accident & illness coverage. Prices vary radically by age, breed, level of deductible, reimbursement, and policy limit—with particularly expensive coverage for older dogs. 

Costs also vary ever-so-slightly from state to state. For example, where an Illinois resident would pay $19.33 for accident-only or $52.20 for accident & illness for a 10-year-old domestic cat, a California resident would pay $17.57 or $47.45. 

For an additional $10/month ($120/year), Prudent throws in seven preventive benefits with up to $250/year in coverage. For $25/month, your pet gets 12 preventive benefits with up to $450/year in coverage.

The standard coverage is a $250 deductible, 80% reimbursement, and $15,000 policy limit. For example, for a 6-year-old dog, if you lower the deductible to $100 but keep the 80% reimbursement and $15,000 policy limit, you would pay $19.89 for accident-only and $60.39 for accident & illness.

Their site is exceptionally user-friendly and it takes only a few seconds to get an online quote to see how much your pet’s policy will cost you. Just provide your pet’s name, breed, age, sex, and your zip code and email address to get an instant quote on the site. You’ll also receive an email containing your pet’s quote to refer to when you’re ready to purchase a plan. 

The following tables show the cost of buying Accident-only and Accident & Illness coverage, using the examples of a Labrador Retriever and common/domestic cat in Illinois. The tables show what happens when deductible, reimbursement, or policy limit are raised or lowered. 

Deductible (Accident-only/Accident & Illness)

Animal, Age $250 $500
Dog, 6 y.o. $17.57 /$47.45 $14.83 /$38.12
Dog, 10 y.o. $28.59 /$153.74 $23.72 /$125.80
Cat, 6 y.o. $19.33 /$33.41 $16.31 /$26.83
Cat, 10 y.o. $19.33 /$52.20 $16.31 /$41.93

Reimbursement (Accident Only/Accident & Illness)

Animal, Age 80% 90%
Dog, 6 y.o. $17.57 /$47.45 $18.80 /$51.72
Dog, 10 y.o. $28.59 /$153.74 $30.77 /$166.26
Cat, 6 y.o. $19.33 /$33.41 $20.68 /$36.42
Cat, 10 y.o. $19.33 /$52.20 $20.68 /$56.90

Policy Limit (Accident Only/Accident & Illness)

Animal, Age $15,000 Unlimited
Dog, 6 y. o $17.57 /$47.45 $20.96 /$56.61
Dog, 10 y.o. $28.59 /$153.74 $34.10 /$183.39
Cat, 6 y.o. $19.33 /$33.41 $23.06 /$39.85
Cat, 10 y.o. $19.33 /$52.20 $23.06 /$62.26

What's Not Covered

The following is not covered by Prudent Pet’s accident & illness coverage:

  • Pre-existing conditions
  • Cosmetic procedures
  • Breeding costs

Waiting Periods

Prudent has a 14-day waiting period for coverage, comparable to their competitors. This means your pet’s coverage will only become active within 14 days of the policy’s start date. There is a 5-day waiting period for accident-only plans. If your pet suffers from illness or injury during the waiting period, it will not be covered, and its illness will be considered pre-existing. However, an injury or illness that is cured and doesn’t show symptoms or require treatment for 180 days will no longer be regarded as pre-existing, and will, therefore, qualify for coverage.

Coverage Limits

Customers may choose from either one of the following annual coverage limits: $10,000 or unlimited. Not all insurers offer unlimited coverage. While this type of coverage is usually extremely expensive, it’s a good choice if you’re worried about ever having to pay for super-expensive surgery or treatment that would otherwise break the bank.

Reimbursement and Deductibles

Deductibles range between $100, $250, and $500 annual deductibles. Reimbursements range between 70%, 80%, and 90%. As an example, if you have a $250 deductible and 80% reimbursement, and you’re billed for $1,000 in a particular year, you’d get back 80% of $750, or $600. You’d pay the remaining $400 out of your own pocket.

Claims and Service

Submitting claims is quick and easy with Prudent Pet’s fast AI claims technology. The innovative Artificial Intelligence allows for the quickest reimbursement for all claims. Prudent Pet lets policyholders download a claims form from their online policy portal which they can attach to vet receipts and send in by email, mail, fax, or directly through the online policy portal. Prudent Pet reimburses customers via check or direct deposit. Customers may also call or email customer support for updates.

We Suggest Adding on Wellness Care Coverage

For a small additional fee, you can choose from 3 levels (low, medium, and high) of wellness care for your pet. The basic wellness care coverage is worth noting, offering dental cleaning, wellness exam, deworming, health certificate, flea and heartworm prevention, and additional benefits, for just $10/month. 

What Prudent Pet Could Do Better

Prudent Pet’s costs are competitive for younger dogs, but they progress for older pets. More affordable options for senior pets could provide additional customer loyalty. 

How Prudent Pet Compares

Here’s how Prudent Pet stacks up against their top competitors. Consider the waiting periods, deductibles and maximum coverage amounts when you choose the company for your pet. 


Illness waiting period Deductibles
Prudent Pet 14 days

$100 to $500

Pets Best 14 days $50 to $1,000
ASPCA 30 days $100 to $500
Embrace 14 days $200 to $1,000

Contact Details and Address

Prudent Pet Insurance offers friendly customer service by live online chat, a toll-free phone number, email, and connecting on their Facebook page. 

5101 Darmstadt Rd

Hillside IL

60162

Prudent Pet Prudent Pet Visit Site

Pet insurance products are produced and administered by Prudent Pet Insurance Agency, LLC (NPN  #18778951). Plans are underwritten by Markel Insurance Company and Markel American Insurance Company.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews

See what some costumers are saying about Prudent Pet
Prudent Pet
AverageReviews 371
on
Excellent
84%
Great
9%
Average
2%
Poor
1%
Bad
4%
  • author
    Amy Connelly
    2 days ago
    So far

    So far, so good. I'm happy to finally have Pet Insurance

    ...

  • author
    Kaylee Whiteside
    12 hours ago
    Great Customer Service

    The agent Monica that helped me was super kind and answered all of my questions. The only reason I chose 4/5 stars is because I am a new member and haven't filed any claims.

    ...

  • author
    Susan
    2 days ago
    Quick & easy to get coverage

    Though I have not yet submitted any claims, getting a policy online was super quick & easy. There were choices for varying coverages that makes the plan more tailored for my needs.

    ...

  • author
    Vincent Putong
    3 days ago
    Easy and fast online registration.

    Easy and fast online registration.

    ...

  • author
    SANDRA G.
    Jul 18, 2021
    Save for my pets

    our experience with prudent pet insurance has been satisfactory, competitive prices and we also have the option to choose the percentage of coverage and the value of the deductible, for our little ones you always want the best.

    ...

  • author
    Melody Smith
    Jul 17, 2021
    The site was easy to navigate

    The site was easy to navigate, and the rates are comparable to other pet insurance companies. Having a discount from my employer saved even more money.

    ...

  • author
    Kevin Brown
    Jul 17, 2021
    Great serviceand very Informative

    Great serviceand very Informative

    ...

  • author
    Tina D'Antonio
    Jul 15, 2021
    Jennifer was very patient and helpful. I’m excited to see how much this insurance will help with my sweet Cody

    Jennifer was very patient and helpful

    ...

  • author
    M Madrid
    Jul 14, 2021
    Have tried to cancel twice un able to…

    Have tried to cancel twice, unable to get a response *Update- once review was posted, Jennifer Tapia called and emailed me. She was professional and courteous in helping to resolve my issue and is escalating the fact that the "Contact Us' form was not getting distributed to the appropriate channels.

    ...

  • author
    Carolina Chammas
    Jul 13, 2021
    Monica was excellent !!

    Monica was excellent !!! THANK YOU!

    ...

  • author
    Deisha Meadows
    Jul 11, 2021
    Severus question I had was answered

    Severus question I had was answered. The whole package was what I was looking for when it came down to my pets health and needs. And price is affordable.

    ...

  • author
    Katie Winn
    Jul 10, 2021
    great interaction & great service

    the guy i was on the phone with, i believe his name was peter, was super nice & really say to talk too. overall it was one of the best business phone calls i’ve made. normally the people on the other line are pretty dull but peter was super friendly & really easy to talk to. he helped me out with setting up the right plan & didn’t complain when i couldn’t find my address. haha ya it was a great call & i recommend this insurance to any new pet owners because it covers vaccinations & neutering!!

    ...

  • author
    Michael Taylor
    Jul 09, 2021
    I just started and they don’t cover…

    I just started and they don’t cover deworming but my plan says they do

    ...

  • author
    Reham Makhoul
    Jul 09, 2021
    In the search for cat insurance for my…

    In the search for cat insurance for my precious fur baby when i stumbled upon a couple pet insurance. It is very new territory for me and quite confusing. Thankfully I had a intelligent gentleman named Peter help me throughout the process. Each time I called (and i called a bunch) he answered and was welcoming and ready to help. He knew how to explain things to me in words I would understand. If you need pet insurance go to Peter!!!

    ...

  • author
    Keiron Williams
    Jul 08, 2021
    The process was easy and provided great…

    The process was easy and provided great information regarding my pet.

    ...

  • author
    Lori Falconer
    Jul 08, 2021
    Easy to get quote online

    Easy to get quote online

    ...

  • author
    Maria R.
    Jul 07, 2021
    Stephanie made it real easy to…

    Stephanie made it real easy to transition. She is awsome!!!!!!!

    ...

  • author
    Mary Ollis
    Jul 07, 2021
    Excellent company to have with a new…

    Excellent company to have with a new pet.

    ...

  • author
    Susan Buchta
    Jul 06, 2021
    The buying experience was seamless

    The buying experience was seamless. I got my puppy at a shelter and am very happy with him. I want to make sure he is healthy, especially the first couple years of his life so I took extra insurance in these formable years. I hope the rest of the experience is as good as the purchase.

    ...

  • author
    Barbara Zielinski
    Jul 02, 2021
    I called Prudent Pet Health Insurance…

    I called Prudent Pet Health Insurance yesterday. I am very happy that Peter answered my phone. I was looking for the good health insurance for my 2 Pemroke Gorgis. Peter answered all my questions giving me detailed information on Illness Benefits and Accident Benefits. After explaining info on coverage, deductible and monthy premiums and claims I ask about Wellness Policy .I asked questions and each time received very helpful explanation. I knew I chose the right pet insurance and the right polices. Thank youi Peter. You just represented your company in the best possible way.

    ...

  • author
    GHK
    Jul 02, 2021
    I filled out the application for…Prudent Pet Insurance

    I filled out the application for Prudent Pet Insurance online which was pretty simple. Just giving information about my pet. Someone from the company called the next day to set up payments and to go over the policy with me. All in all, it was an easy process. I haven't had to use the insurance yet, but expect that will go smoothly as well.

    ...

  • author
    NT
    Jul 01, 2021
    Enrollment process was clear and easy.

    Enrollment process was clear and easy.

    ...

  • author
    Sharene Deere
    Jun 30, 2021
    Getting my Ralph all set the right way.

    I just enrolled my kitty Ralph and from my resent experience so far with the very nice and kind representative that I spoke to her name is Monica I look forward to being with this company as long as my Ralphie needs them thank you for your time&help support is very important to me indeed.

    ...

  • author
    Judi Grisco
    Jun 30, 2021
    7 cats

    We have 7 cats and Monica Ramos explained everything to us in a simple way to understand what was best for our fur babies!

    ...

  • author
    Mike
    Jun 29, 2021
    Great company

    Great customer service and my claim was processed immediately.

    ...

  • author
    Jazmine Colbert
    Jun 29, 2021
    Great customer service.

    Great customer service.

    ...

  • author
    John Woodson
    Jun 28, 2021
    We submitted our claim for service and…

    We submitted our claim for service and received our reimbursement within two weeks. Great response time. Glad we made this selection for our puppies!

    ...

  • author
    Anthony James
    Jun 23, 2021
    Pet insurance not for us lower middle class people

    This was the absolutely worst most upseen quote that I have gotten from a insurance company for my cat's. This company must be crazy or just works with the top 1% of our country, I'm not Donald Trump, little ole blue collar worker that can in no way what so ever afford that. It would be cheaper just to pay visit to visit. Should work on a affordable plan for us poor folk.

    ...

  • author
    Shellydawn
    Jun 15, 2021
    Lady was very nice and professionally

    Lady was very nice and professionally

    ...

  • author
    Phyllis Forcina
    Jun 14, 2021
    monica was great

    monica was great

    ...

  • author
    Judith Elam
    Jun 14, 2021
    I have not signed up for insurance yet

    I have not signed up for insurance yet. Why not? Because I cannot get through on the phone to them. Sure, they respond to emails very politely and informatively, but what good does that do me if I cannot communicate by phone? I’ve tried for days on end to call. I keep getting a busy signal. So what would happen if I signed up , filed a claim and had questions? I’m very skeptical about signing up with a company I cannot even get through to by phone. It’s ridiculous.

    ...

  • author
    Yi-Li
    Jun 10, 2021
    There is a Chinese saying

    There is a Chinese saying: Know the person's name, Know the person's way of talking, but don't know the person's heart. The prudent representatives can be trained to be very nice, knowledgeable. However, when comes the time you file a claim, they will reject you slowly. I signed up just yesterday, they already want me to review the prudent. I smelled foulplay.

    ...

  • author
    Audrey A-Nance
    May 30, 2021
    The operator was very helpful

    The operator was very helpful. She explained the best health insurance for the dog.

    ...

  • author
    Guthie
    May 27, 2021
    Great Customer Service for Pet Insurance

    Alice explained every detail of the insurance, what was covered and not covered. Different kinds of plans. She was very professional. She has great customer skills.

    ...

  • author
    Barbara
    May 27, 2021
    Just purchased so haven’t had to use…

    Just purchased so haven’t had to use yet . The phone process was easy and the customer service person was super. Ice and informative

    ...

  • author
    Harvill
    May 26, 2021
    I changed Insurance for the better

    I did have a different insurance on 2 of my dogs for 4 years It cost me $139 a month with 70% on $500 deductible. I quit them and now I can afford insurance on all my dogs. I have 7 dogs and now I have insurance on all of them for $173 a month with 80% and $250 deductible. I haven't had to use them yet. The customer service people are nice and knowledgeable. The rates are some of the best. I would recommend them.

    ...

  • author
    Greg
    May 25, 2021
    No response on a simple question

    No response on a simple question. I sent an email of wanting to cancel. From lack of response to an email from the day after I signed I am afraid I will have delayed responses for coverage.

    ...

  • author
    customer
    May 19, 2021
    Nice customer service

    Nice customer service

    ...

  • author
    David
    May 15, 2021
    So easy to sign up

    So easy to sign up. I can rest easy knowing that my babies are insured. They even called me as a follow up to make sure I was insuring only two pets.

    ...

  • author
    Michele
    May 11, 2021
    Prudent Pet Insurance is great!

    I received quotes from about 10 different pet insurance companies and I felt Prudent Pet Insurance had the best value. Claims processing is super easy and very fast! Thank you Prudent Pet, highly recommended to help take care of our puppy baby! 🐾

    ...

  • author
    Aretha
    May 07, 2021
    Great service!

    the clerk answered all of my questions, was polite, and very knowledgable. she put my mind at ease about the choices I had to make regarding my pets.

    ...

  • author
    Larry
    May 06, 2021
    Coverage and pricies seem good.

    I have no experience with claims or billing at this time. Prudent Pet worked to earn my business, the policy coverage and cost seemed very fair.

    ...

  • author
    Susan Bullington
    May 05, 2021
    Great with your pets!

    Great with your pets!! Not expensive!!

    ...

  • author
    anonymous
    May 03, 2021
    I haven't yet used Prudent Pet services…

    I haven't yet used Prudent Pet services but Monica was lovely to talk with as a sales representative.

    ...

  • author
    Ysela Beatrice
    Apr 25, 2021
    No information given, feeling lost.

    I have chosen Prudent Pet Insurance but I really have not received any direct information as to what I need to do.

    ...

  • author
    Andrea
    Apr 25, 2021
    Haven’t used the service yet but…

    Haven’t used the service yet but customer service is great

    ...

  • author
    Nicole
    Apr 13, 2021
    I am excited to have pet insurance for…

    I am excited to have pet insurance for my two boys finally. Keeping hopes high for this one!

    ...

  • author
    Marsha
    Apr 10, 2021
    I chose this pet insurance plan for…

    I chose this pet insurance plan for multiple reasons: reasonable price and good coverage! Just got it so thankfully haven’t had to use it...hopefully I won’t need it in the future but feel good knowing it’s there just in case!

    ...

  • author
    RH1110
    Apr 09, 2021
    Wonderful Customer Service

    I called with several questions and Monica was invaluable in helping me make a final decision as to the insurance for our newest edition Digby, the sheepadoodle. We truly appreciate the help and knowledge that she provided.

    ...

  • author
    DAVE CROCKETT
    Apr 06, 2021
    Site was easy to get signed up with

    Site was easy to get signed up with. Haven’t yet used service but will be soon.

    ...

  • author
    April
    Mar 26, 2021
    My pet has yet to be seen by a vet

    My pet has yet to be seen by a vet. I am hopeful that our experience will be a good one. As for being able to have insurance for my pet that is affordable Im happy.

    ...

  • author
    sara gavin
    Mar 25, 2021
    They are great

    They are great. I had spoken with a few representatives before I made a final decision, and they were all so nice and friendly. After answering all of my many questions, I couldn’t say no to their amazing plan

    ...

  • author
    Juanita
    Mar 25, 2021
    Cost friendly

    The cost of this insurance for my senior dogs was very reasonable and saved me a lot of money from my prior insurance. The operator was friendly, knowledgeable and efficient. Since I just purchased the insurance I cannot rate the claims processing or customer service yet but so far so good.

    ...

  • author
    Chelsea
    Mar 23, 2021
    Monica was phenomenal at answering my…

    Monica was phenomenal at answering my questions and providing the best customer service I’ve had in a long time. I will recommend anyone I can to work with her and not even for the Amazon card but because she’s that awesome!

    ...

  • author
    Kaylee
    Mar 19, 2021
    So happy with Prudent Pet

    Patricia and Monica were both extremely helpful over phone and email. I underestimated how important good customer service would be when finding a pet insurance policy, but it’s great to know that in the future I’ll always be able to contact someone for help when I need it.

    ...

  • author
    S.
    Mar 18, 2021
    Very good customer service when…

    Very good customer service when researching and signing up for pet insurance. Everyone I was in contact with especially Monica and Jennifer were informative and super helpful. Of course the hope and plan is not to need accident, illness or injury insurance for our beloved pet. However, if we do, fingers crossed the team at Prudent pet will be as caring, prompt and helpful as they have been at sign up. Thank you.

    ...

  • author
    Kate
    Mar 17, 2021
    Great Customer Service

    Helped me with all of my questions and super nice! Awesome experience overall.

    ...

  • author
    Pamela
    Mar 14, 2021
    Excellent customer service Stephanie…

    Excellent customer service Stephanie was fantastic she answered all my questions about the coverage etc she was so professional and helpful I give her 100 on her knowledge and her kindness and care I signed up immediately the coverage is amazing and the customer service is excellent, I hope I don’t have to use this but I have peace of mind if I do that prudent will be able to help with the cost

    ...

  • author
    Dave McGuire
    Mar 13, 2021
    New sign up.

    We just signed up with Prudent pet and Monica and Jennifer have been great to work with. So far, so good. This seems like a well run organization.

    ...

  • author
    Autumn A
    Mar 11, 2021
    Great Plans & Rates!

    Just signed up! Great plans and reasonable rates too. Simple process.

    ...

  • author
    Josielyn
    Mar 11, 2021
    First time Pet Insurance

    This is my first time dealing with pet insurance and I had a significant amount of questions and request and my request were made correctly without problems and left without questions. Really happy to have trudent pet insurance be my first pet insurance and extremely happy with their Rates, Payment Accomodations, and Levels of experties thank you Trudent Pet from our loved ones Muneca and Gunner!

    ...

  • author
    Elizabeth
    Mar 08, 2021
    They help me get good insurance

    They help me get good insurance

    ...

  • author
    Latrice Dolly
    Mar 05, 2021
    It was with great pleasure to find an…

    It was with great pleasure to find an insurance company that could provide a good amount of coverage for my dog Scoobie for a reasonable price. I love the feel of a smaller organization that has a more family orientated feel

    ...

  • author
    Ryan
    Mar 04, 2021
    A total scam

    A total scam. I paid the premium for two months. My dog had an incident that wasn't very expensive - about $200. They rejected the claim and said it was a "pre-existing condition." How can a dog have a pre-existing condition that is a cut that didn't happen until a month after sign-up? It's a racket. Put your money into a savings account or just go to a casino and put it all on black. You'll end up in better shape either way.

    ...

  • author
    Arlene
    Feb 24, 2021
    I only gave it a 4 star because I have…

    I only gave it a 4 star because I have just signed with Prudent. I like the service I rec'd and out of all the pet Ins. I researched on Prudent was the only one that reached out to me. I searched the top 10 and Prudent was #4. Monica is awesome and takes the time to explain and answer any questions you may have.

    ...

  • author
    Benjamin
    Feb 21, 2021
    Excellent service

    Monica was excellent explaining what the policy covers and explaining how to make claims. Monica is an excellent service rep that takes her job with great pride as reflected in our conversation.

    ...

  • author
    customer
    Feb 19, 2021
    Protect your puppy!

    The website had been down when I was trying to make a claim, so naturally I was a little frustrated. Patty, the manager, reached out to help me out and gave me some top not customer service to help me with my claim and inform me of the website going through some servicing. I appreciated the fast response and the manner of which we were helped. I am glad to have Prudent Pet insurance for my little puppy, Merlin. We just want to be able to give him the best care and are able to do that with Prudent Pet. I recommend this pet insurance company for the excellent customer service care.

    ...

  • author
    Madilynn
    Feb 19, 2021
    Great customer service.

    Prudent Pet is my first pet insurance experience and they have been the best. Customer service is great and always there to help when I have concerns or questions.

    ...

  • author
    JMW
    Feb 19, 2021
    Very good experience

    Very clear explanation of policy. Associate was pleasant and patient. Answered all my questions thoroughly.

    ...

  • author
    Sharon
    Feb 17, 2021
    Feel like it's worth it

    After reviewing multiple insurance companies, I felt this the most affordable option with the best options for all 3 of my pets. I certainly hope I don't have to use the insurance, but I've had instances in the past where I've spent thousands of dollars on pet illnesses or injuries because I didn't have insurance on them.

    ...

  • author
    Kimberly
    Feb 16, 2021
    I have not used the insurance yet

    I have not used the insurance yet, I just purchased, it seemed ok other than I'm unclear if I just committed to a year with this insurance or I can cancel at any time and I need to get this cleared by calling them.

    ...

  • author
    Jayakumar Mundanat
    Feb 13, 2021
    Gr8 customer service

    Gr8 customer service

    ...

  • author
    Alejandra
    Feb 12, 2021
    i'm very satisfied with the price and…

    i'm very satisfied with the price and customer service Monica who helped us decide the best plan..Thank you

    ...

  • author
    Melissa
    Feb 11, 2021
    They answered all my questions and was…

    They answered all my questions and was knowledgeable and friendly. Helpful in helping me decide which plan would better for me and my fur-baby.

    ...

  • author
    Lorene
    Feb 10, 2021
    Good

    Good job guys

    ...

  • author
    Patti Jacoby
    Feb 08, 2021
    very happy with Prudent Pet Insurance

    So far I'm very happy with Prudent Pet Insurance, very nice and easy to talk to and helpful

    ...

  • author
    Federico
    Feb 08, 2021
    Stephanie did a great job

    Stephanie provided information we needed to make a decision quickly and spent time explaining to us what we need to know. Very pleasant buying experience.

    ...

  • author
    Gisela
    Feb 07, 2021
    Best Plan

    Monica was very helpful in helping me which plan best fit my budget and was good for me.

    ...

  • author
    Gisela
    Feb 04, 2021
    Monica was very helpful in selecting my…

    Monica was very helpful in selecting my plan. She is knowledgeable, patient and understanding to my needs. Thank you Monica

    ...

  • author
    Suvobroto Ghatak
    Feb 03, 2021
    Low premium pet insurance...

    I was looking for a pet insurance which fits my budget. I found Prudent Pet’s rates to be within my budget and with the coverage which I was looking for. Other companies were quoting high rates. Also, the sales representative was very helpful in explaining me the coverage and discussing permutations. Now, have to see how is the claim process when the time comes. We will have to see.

    ...

  • author
    Jon
    Jan 31, 2021
    Easy to enroll on line

    Easy to enroll on line

    ...

  • author
    Guest
    Jan 31, 2021
    Stephanie was excellent explaining…

    Stephanie was excellent explaining everything to me

    ...

  • author
    Lane
    Jan 30, 2021
    Monica was so helpful in personalizing…

    Monica was so helpful in personalizing the best plan for my Peshy. I selected this insurance because it offers 24/7 vet chat.

    ...

  • author
    Araceli
    Jan 30, 2021
    Super friendly and helpful!

    Super friendly and helpful!

    ...

  • author
    S. Lee
    Jan 29, 2021
    It was fast and easy

    It was fast and easy! I was pleasantly surprised.

    ...

  • author
    Dayana
    Jan 29, 2021
    Excellent customer service

    Excellent customer service

    ...

  • author
    Laura
    Jan 28, 2021
    After researching multiple pet…

    After researching multiple pet insurance companies, it seemed Prudent Pet was the best option for my pet. This became even clearer when I called and spoke with Monica. She was very helpful and was happy to answer any questions I had and clear up any confusion I had. Feeling like I made the best option going with Prudent Pet!

    ...

  • author
    Cat Butler
    Jan 28, 2021
    Easy enrollment

    The sales agent Monica was informative and helpful in selecting plans for my 2 cats.

    ...

  • author
    Sasithorn
    Jan 28, 2021
    Monica is very professional helpful…

    Monica is very professional helpful about the plan and explain and answer what I ask👍

    ...

  • author
    Maria
    Jan 26, 2021
    I spoke to Monica and she was great

    I spoke to Monica and she was great, helped me a lot. Pinky and I are looking forward to the relationship with you. Thanks, Maria

    ...

  • author
    Winnie
    Jan 26, 2021
    Great customer service

    Great customer service Very informative and answered all my questions patiently

    ...

  • author
    Merry
    Jan 26, 2021
    Monica was absolutely amazing

    Monica was absolutely amazing. She was very nice and answered all of my questions with ease. She is the reason I signed with prudent and not another insurance policy. Thank you Monica you are awesome. Merry

    ...

  • author
    Tynalea
    Jan 25, 2021
    STEPHANIE was very helpful anz aswered…

    STEPHANIE was very helpful anz aswered all od our questions. She made her self a available during the weekend for to get Nikki set up.

    ...

  • author
    Sandra Neal
    Jan 23, 2021
    I spent literally days reviewing all of…

    I spent literally days reviewing all of the different pet insurances available and after all that research I found that Prudent Pet offered great coverage at a very reasonable price. I also called them to ask specific questions about alternative therapies, and was pleased to find that they cover a very wide range, more than most others. The representative with whom I spoke was very personable, knowledgeable, & as I would come to find out, had a background as a vet tech, as all their reps. do.

    ...

  • author
    Chief
    Jan 23, 2021
    Great Product, Fast Reimbursement

    The process was very easy. Their plan covers everything I needed, plus dental. I was able to be reimbursed within 10 days and the wellness package I added on was available for use immediately after I purchased the plan. I left another insurance provider, that was 6 dollars cheaper, for Prudent because they offered literally everything you want for your furry friend.

    ...

  • author
    Timbers mom
    Jan 19, 2021
    I'm glad I had this insurance

    I'm glad I had this insurance. They processed my claims within 5 to 6 days, super fast. My 20 month old dog stopped eating, took him into the vet. They thought he had an intestinal blockage. To make a long story short he ended up having an exploratory surgury. They found nothing,but he still wasn't eating. After spending four nights at the emergency vet and losing seven pounds he started to eat. Not sure what was the cause of his issues but the insurance company processed quickly and I can now pay the credit card bill.

    ...

  • author
    Pedro
    Jan 18, 2021
    The lady who called me was really nice…

    The lady who called me was really nice and very helpful.

    ...

  • author
    Stanley
    Jan 17, 2021
    Good service

    Good service

    ...

  • author
    Ron
    Jan 17, 2021
    It was easy for me to navigate through…

    It was easy for me to navigate through the web, customer service personnel was helpful with questions I had

    ...

  • author
    Michelle
    Jan 17, 2021
    I was impressed with the customer…

    I was impressed with the customer service. She was nice, informative, knowledgeable, and got me the coverage I needed at a rate I can afford.

    ...

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