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Prudent Pet Review

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Reviews 426

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Prudent Pet summary

Prudent Pet Insurance has been rated 4.75 out of 5 stars by customers on Trustpilot. Their policies are simple to buy and manage online. The company offers excellent customer service along with a 30-day money back guarantee. Plans include Accident-only, Essential, Ultimate, and Wellness Care options for dogs and cats in the United States.

Pros

  • 24-hour Live Vet Chat for all customers
  • Never denies coverage due to age or breed
  • Plans start as low as $5/month
  • 30-day money back guarantee

Cons

  • Preventative care is extra
  • No coverage for exotic pets
Prudent Petat a glance
3.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, upper age limit

4.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

No bundles available

1.0

Prudent Pet Prudent Pet Visit Site

Overview

Prudent Pet Insurance launched in October 2018. For a new player, it makes a good first impression, offering multiple ways of getting personalized advice from its customer service team. It’s also easy to get a free quote on their site to determine the cost of your pet’s policy up front. Prudent Pet offers three plans, Accident & Illness and Accident-Only for dogs and cats. One of the main benefits is their Wellness Care Coverage, which covers many bases not covered by most standard forms of pet insurance.  

What's Covered?

Prudent Pet offers three policies with an optional add-on. The first policy is for Accident-only coverage. It is their most basic plan and spans a rather comprehensive list of expenses which includes certain costs other providers might cover under illness policies. The second policy is its Essential plan. It includes cancer treatments, such as chemotherapy and radiation, alternative therapies sometimes not included by their competitors as well as treatment for behavioral problems. The optional add-on is for Wellness Care. It provides benefits for wellness exams, flea and tick medication, dental cleaning and more.  For a complete list of plan benefits visit their site or contact their customer service team.

Eligible Accident expenses:

  • Alternative therapy
  • End of life expenses
  • Intravenous (IV) fluids and medications
  • Medical supplies
  • MRI or CT scans and x-rays
  • Poison control consultation fees
  • Prescription food to treat a covered condition (not for maintenance or prevention)
  • FDA-approved prescription medications 
  • Stem cell therapy
  • Supplements to treat a covered condition (not for maintenance or prevention)
  • Tooth Extractions
  • Veterinary treatment, including examinations, consultations, and laboratory tests

Preventative Care add-on benefits:

  • Dental cleaning
  • Spay/neuter
  • Wellness exam
  • Deworming
  • Health certificate
  • Flea/heartworm prevention
  • DHLPP vaccine/titer or feline FVRCP vaccine/titer
  • Rabies or Lyme vaccine/titer or feline FIP vaccine/titer
  • Bordetella vaccine/titer
  • Fecal test
  • Heartworm test or feline FELV test
  • Blood test
  • Urinalysis

Insurance Plans & Pricing

Like most pet insurance companies, Prudent offers accident-only and accident & illness coverage. Prices vary radically by age, breed, level of deductible, reimbursement, and policy limit—with particularly expensive coverage for older dogs. 

Costs also vary ever-so-slightly from state to state. For example, where an Illinois resident would pay $19.33 for accident-only or $52.20 for accident & illness for a 10-year-old domestic cat, a California resident would pay $17.57 or $47.45. 

For an additional $10/month ($120/year), Prudent throws in seven preventive benefits with up to $250/year in coverage. For $25/month, your pet gets 12 preventive benefits with up to $450/year in coverage.

The standard coverage is a $250 deductible, 80% reimbursement, and $15,000 policy limit. For example, for a 6-year-old dog, if you lower the deductible to $100 but keep the 80% reimbursement and $15,000 policy limit, you would pay $19.89 for accident-only and $60.39 for accident & illness.

Their site is exceptionally user-friendly and it takes only a few seconds to get an online quote to see how much your pet’s policy will cost you. Just provide your pet’s name, breed, age, sex, and your zip code and email address to get an instant quote on the site. You’ll also receive an email containing your pet’s quote to refer to when you’re ready to purchase a plan. 

The following tables show the cost of buying Accident-only and Accident & Illness coverage, using the examples of a Labrador Retriever and common/domestic cat in Illinois. The tables show what happens when deductible, reimbursement, or policy limit are raised or lowered. 

Deductible (Accident-only/Accident & Illness)

Animal, Age$250$500
Dog, 6 y.o.$17.57 /$47.45$14.83 /$38.12
Dog, 10 y.o.$28.59 /$153.74$23.72 /$125.80
Cat, 6 y.o.$19.33 /$33.41$16.31 /$26.83
Cat, 10 y.o.$19.33 /$52.20$16.31 /$41.93

Reimbursement (Accident Only/Accident & Illness)

Animal, Age80%90%
Dog, 6 y.o.$17.57 /$47.45$18.80 /$51.72
Dog, 10 y.o.$28.59 /$153.74$30.77 /$166.26
Cat, 6 y.o.$19.33 /$33.41$20.68 /$36.42
Cat, 10 y.o.$19.33 /$52.20$20.68 /$56.90

Policy Limit (Accident Only/Accident & Illness)

Animal, Age$15,000Unlimited
Dog, 6 y. o$17.57 /$47.45$20.96 /$56.61
Dog, 10 y.o.$28.59 /$153.74$34.10 /$183.39
Cat, 6 y.o.$19.33 /$33.41$23.06 /$39.85
Cat, 10 y.o.$19.33 /$52.20$23.06 /$62.26

What's Not Covered

The following is not covered by Prudent Pet’s accident & illness coverage:

  • Pre-existing conditions
  • Cosmetic procedures
  • Breeding costs

Waiting Periods

Prudent has a 14-day waiting period for coverage, comparable to their competitors. This means your pet’s coverage will only become active within 14 days of the policy’s start date. There is a 5-day waiting period for accident-only plans. If your pet suffers from illness or injury during the waiting period, it will not be covered, and its illness will be considered pre-existing. However, an injury or illness that is cured and doesn’t show symptoms or require treatment for 180 days will no longer be regarded as pre-existing, and will, therefore, qualify for coverage.

Coverage Limits

Customers may choose from either one of the following annual coverage limits: $10,000 or unlimited. Not all insurers offer unlimited coverage. While this type of coverage is usually extremely expensive, it’s a good choice if you’re worried about ever having to pay for super-expensive surgery or treatment that would otherwise break the bank.

Reimbursement and Deductibles

Deductibles range between $100, $250, and $500 annual deductibles. Reimbursements range between 70%, 80%, and 90%. As an example, if you have a $250 deductible and 80% reimbursement, and you’re billed for $1,000 in a particular year, you’d get back 80% of $750, or $600. You’d pay the remaining $400 out of your own pocket.

Claims and Service

Submitting claims is quick and easy with Prudent Pet’s fast AI claims technology. The innovative Artificial Intelligence allows for the quickest reimbursement for all claims. Prudent Pet lets policyholders download a claims form from their online policy portal which they can attach to vet receipts and send in by email, mail, fax, or directly through the online policy portal. Prudent Pet reimburses customers via check or direct deposit. Customers may also call or email customer support for updates.

We Suggest Adding on Wellness Care Coverage

For a small additional fee, you can choose from 3 levels (low, medium, and high) of wellness care for your pet. The basic wellness care coverage is worth noting, offering dental cleaning, wellness exam, deworming, health certificate, flea and heartworm prevention, and additional benefits, for just $10/month. 

What Prudent Pet Could Do Better

Prudent Pet’s costs are competitive for younger dogs, but they progress for older pets. More affordable options for senior pets could provide additional customer loyalty. 

How Prudent Pet Compares

Here’s how Prudent Pet stacks up against their top competitors. Consider the waiting periods, deductibles and maximum coverage amounts when you choose the company for your pet. 


Illness waiting periodDeductibles
Prudent Pet14 days

$100 to $500

Pets Best14 days$50 to $1,000
ASPCA30 days$100 to $500
Embrace14 days$200 to $1,000

Contact Details and Address

Prudent Pet Insurance offers friendly customer service by live online chat, a toll-free phone number, email, and connecting on their Facebook page. 

5101 Darmstadt Rd

Hillside IL

60162

Prudent Pet Prudent Pet Visit Site

Pet insurance products are produced and administered by Prudent Pet Insurance Agency, LLC (NPN  #18778951). Plans are underwritten by Markel Insurance Company and Markel American Insurance Company.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Prudent Pet
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Trustpilot reviews

See what some costumers are saying about Prudent Pet
Prudent Pet
ExcellentReviews 426
on
Excellent
85%
Great
9%
Average
2%
Poor
0%
Bad
4%
  • author
    CH
    4 days ago
    Sign Up Process was great

    Love it so far!

    ...

  • author
    Jordan Coutu
    4 days ago
    Monica

    Monica called to help me set up a plan for my 10month old Lab-Terrier mix Daisy-Mae. Monica made it very easy and stress free, which is important. She was honest and very polite! Thank you

    ...

  • author
    Mack
    4 days ago
    Great

    Great customer service

    ...

  • author
    RVS
    4 days ago
    My claim was processed so quickly!

    My claim was processed so quickly! I had my claim settled within 3 days of submitting a claim. The reason it even took three days is I was delayed in providing records. I received a friendly reminder via text and email. I am very happy and satisfied with the service I was provided.

    ...

  • author
    Tracy
    Sep 19, 2021
    Fantastic experience

    Fantastic experience! Monica knows her stuff! Answered all of my many many questions. I called to ask for specific info ….(actually spoke with a real human!) And I left insuring three dogs! I hope I never need to use it…but love the coverage for the price.

    ...

  • author
    Wendy Vargas
    Sep 17, 2021
    The lady had real knowledge about…

    The lady had real knowledge about everything and she answered all my questions.

    ...

  • author
    CustomerLucy's mom
    Sep 13, 2021
    Great site

    At this time, I can only comment on the ease of choosing a plan and enrolling. The clear website made it very easy to decide on a plan that meets our needs and budget and enrolling was a breeze

    ...

  • author
    Tom
    Sep 13, 2021
    Very nice

    Very nice experience.

    ...

  • author
    anonymous
    Sep 10, 2021
    Monica is the best!

    Monica is the best!

    ...

  • author
    Carol Ann Pacho
    Sep 10, 2021
    Well I haven't used the insurance yet

    Well I haven't used the insurance yet, so we shall see how it pans out with a claim! Can't make an opinion yet

    ...

  • author
    DC Pet Owner
    Sep 10, 2021
    Process for getting quote and starting…

    Process for getting quote and starting policy was very easy.

    ...

  • author
    Sawyer
    Sep 09, 2021
    Easily Outshines Competition

    I have been with three pet insurance companies in my adult lifetime as a pet owner. Among the three I have had personal experience with, Prudent Pet easily dominates. Given the other two were highly regarded insurers, I don't doubt Prudent Pet will be the number one competitor within the industry in a short amount of time... Initially, the claims process seemed a little dated/antiquated. You had to fill out a form every time submitting a claim, there's no app, and direct deposit for reimbursement hasn't been serviceable for several months - meaning, reimbursement comes in the form of a check in the mail. They encourage you to submit medical records with the invoice for each claim (medical records from that visits only) to expedite the process...so that also felt complicated. However, unlike other companies, Prudent Pet really isn't like other insurers. While the process may seem complicated, it actually isn't. I quickly realized that if I just took care of things on my end, it expedited things for everyone. Turn around time has always been within 48 to 72 hrs of submitting/uploading the invoice, vet notes, and claim form. I have submitted several claims, the first being very close to the date coverage started, and I have never been questioned or denied...there's never been a glitch with my payments or reimbursements. It's been seemless. Prudent Pet has been making improvements in their process as well. For instance, instead of having to fill out a physical form and upload it for each new claim, you electronically fill one out through your online portal and submit it. Than you separately submit the invoice and medical records. If you don't have records, that's fine too - they only suggest it for the sake of expediting claims processing. Their insurance plans are very customizable. Three base tiers of insurance plans to meet budget needs. Then you can add different tiers of Wellness options, as well as reimbursement for vet exam fees, deductible cost and overall percentage reimbursed. Customer service is really accessible and personable. Prudent Pet is a small company, so often you'll be helped by the same folks. For me it tends to be Jennifer, and she's always awesome. To be honest, I have never had anything but positive experiences regardless of who was on the other end of the phone. Frankly, contacting someone at Prudent tends to be easier and more pleasant than having to call my own family, so that is kinda a big deal from an insurance company. Being that they're based in EST, I have to call them before 3pm since I live in the West - that took a while to remember; also, limited hours on the weekends. All in all, they may be slightly more than the competition, however, they don't require an initial head to tail exam, offer limited waiting periods, and much much more in customer service and policy coverage than everyone else. They also offer multi-pet and military discounts. I have already gotten two other friends excited about insuring their dogs with Prudent - hopefully they will!

    ...

  • author
    K. Quevido
    Sep 07, 2021
    Steph was great

    Steph was great! Super easy to work with, explained all my coverages in detail and never once made me feel pressured. Great experience working with her!

    ...

  • author
    Rose-Marie Aveloo
    Sep 07, 2021
    i liked that it was straight to the…

    i liked that it was straight to the point. love the price and the details of the insurance.

    ...

  • author
    Mary Fuentes
    Sep 04, 2021
    So far so good!

    So far so good!

    ...

  • author
    James Thomas
    Sep 03, 2021
    Excellent

    Excellent process and service

    ...

  • author
    Richard Chilson
    Sep 03, 2021
    Love it that I can get through on the…

    Love it that I can get through on the phone without a long wait

    ...

  • author
    Mike
    Sep 03, 2021
    Helpful Staff, Great Rates!

    Very helpful staff and great rates compared to a few other highly rated companies that I looked into.

    ...

  • author
    Amber Harris
    Sep 03, 2021
    Amazing service

    Amazing service, Stephanie was very professional and nice. She explained everything in detail so I knew what to expect

    ...

  • author
    SMC
    Aug 31, 2021
    Prudent Pet is fantastic!

    I have two dogs that mean the world to me and I am so glad I found Prudent Pet! Their customer service representatives are always friendly and helpful and their claims processing is extremely quick. I have always been reimbursed within a few days of submitting my claim. I highly recommend Prudent Pet to anyone looking for great coverage, at a great rate for their dogs and cats!

    ...

  • author
    Randy Ferrante
    Aug 30, 2021
    Your agent gave a clear explaination of…

    Your agent gave a clear explaination of services. Nice lady to talk to. She listened to my questions and answered them. She knows your product. No high presure sale. I compared your insurance with several other companies. Your service and pricing was in equal to or better than the others. As with all insurance policies, I am glad you are there but I hope I never need to use you.

    ...

  • author
    Leroy Goff
    Aug 29, 2021
    Very professional and easy

    Very professional and easy. Thanks

    ...

  • author
    France Eilers
    Aug 27, 2021
    I have TOO many cats

    I have TOO many cats. 5 of them have been insured With Prudent Pet Insurance for a year and this pet insurance is as described- hassle free. One of my cats was diagnosed with Hypothyroidism, and Prudent Pet insurance paid the claim without wagging a finger at me. As life happens, my cat’s diagnosis was a False Positive and doesn’t have hyperthyroidism after all. Prudent Pet insurance has your back and has a policy that if your pet is diagnosed with a chronic illness and doesn’t receive treatment for 6 months, the illness will not be considered a pre-existing condition. Prudent pet insurance understands that Vets are people too and make mistakes. Their claims department is simple. Simply submit your invoice, and they will do the rest of the leg work. Unfortunately, nothing Gold can stay. With the rising costs of Vet bills, Prudent pet insurance had to increase their premiums … up to $6.00 per cat. I’m on a budget and need to insure as many cats as possible on a limited budget of $2000.00 annually. Exactly how many animals do I have? Don’t ask, don’t tell.

    ...

  • author
    Gerrald McMurray
    Aug 25, 2021
    Alice was wonderful

    Alice was wonderful, she was very nice and she answered all of my questions in detail. She explained the insurance policy and how everything worked. I would definitely recommend a friend.

    ...

  • author
    Harriet Collier
    Aug 22, 2021
    I purchased pet insurance on line for 4…

    I purchased pet insurance on line for 4 dogs and 3 cats. The registration was easy. I believe the prices are some of the best for the coverage. I hope it is a long time before I have to use anything but the welness benefits.

    ...

  • author
    Evelyn Hofstra
    Aug 20, 2021
    Hard to rate as I have not used this…

    Hard to rate as I have not used this pet insurance yet.

    ...

  • author
    Summer Harvey
    Aug 18, 2021
    Top Tier Answers

    I cannot for the life of me remember the woman I spoke with’s name, but she was extremely helpful and I’m glad she reached out because she clarified EVERYTHING I needed to know about my dogs insurance policy. Before she called me I kind of was just going with the flow and not really knowing how it actually worked, now that I’ve spoke with the person I spoke with I can honestly say I have 0 questions because they’ve all been answered on a top tier level for me.

    ...

  • author
    Melanie Van
    Aug 16, 2021
    Online application very easy

    Online application very easy. I haven't had to file a claim fortunately!!

    ...

  • author
    Steven Carroll
    Aug 16, 2021
    I haven’t had any reaction with the…

    I haven’t had any reaction with the company yet so I can’t give you any kind of a data

    ...

  • author
    Sallie Gnau
    Aug 15, 2021
    We look forward to Prudent being an…

    We look forward to Prudent being an angel for our pups when needed❤️

    ...

  • author
    Melissa
    Aug 13, 2021
    Great customer service

    Very thorough and patient

    ...

  • author
    Debbie S.
    Aug 13, 2021
    Enrolling was very easy

    Enrolling was very easy! Have not had the opportunity to use the pet insurance yet, though, so can't review the services. I'll post more once I've had the chance to use the insurance.

    ...

  • author
    Peige Visser
    Aug 12, 2021
    Easy getting it but I have never…

    Easy getting it but I have never received a welcome packet with IDs or anything. I assume I’m covered Need to confirm my auto pay

    ...

  • author
    glen Swenson
    Aug 11, 2021
    'njhnpiujhnpuibhpuohiuphnujnhpiniop

    'njhnpiujhnpuibhpuohiuphnujnhpiniop

    ...

  • author
    Lisa M
    Aug 10, 2021
    Monica was amazing!

    Monica was amazing!

    ...

  • author
    Crystal Duke
    Aug 09, 2021
    So far my experience with Prudent has…

    So far my experience with Prudent has been great. I price compared along with benefits along with the insurance and Prudent was the best option.

    ...

  • author
    Carol Scott
    Aug 07, 2021
    Seems great!!

    Seems great!!

    ...

  • author
    cary rodriguez
    Aug 06, 2021
    The application was easy to follow and…

    The application was easy to follow and the feedback from the company was speedy.

    ...

  • author
    Beverly Thoman
    Aug 06, 2021
    Speaking with the representative on the…

    Speaking with the representative on the phone was great, but I haven't used the insurance yet, so I can't rate that yet.

    ...

  • author
    alla skatov
    Aug 06, 2021
    I had the best experience on the phone…

    I had the best experience on the phone during the hardest time,when my dog was hospitalized and then had to be put down.I really appreciate the lady on the phone giving me support and strength to deal with all the trauma.

    ...

  • author
    Helen
    Aug 05, 2021
    Had only been with Prudent pet for a…

    Had only been with Prudent pet for a few months when I was informed my pet needed surgery for a mass. Claims have been paid quickly. Brian on claims very caring when I call and helpful, would recommend.

    ...

  • author
    Carter Allen
    Aug 05, 2021
    Let me pay 50 bucks to wait 10 days to…

    Let me pay 50 bucks to wait 10 days to get coverage. Do you guys plan on reimbursement for the days not covered? Or do you lower first month to meet those days not covered. Sounds like You do neither appreciate it .

    ...

  • author
    Denise Stewart
    Aug 05, 2021
    Jennifer who helped me had answered all…

    Jennifer who helped me had answered all my questions and went above and beyond for this old lady and her furbaby

    ...

  • author
    Michelle Shaw
    Aug 04, 2021
    Monica was very helpful with getting …

    Monica was very helpful with getting my pets insured she's a happy person and makes you feel good

    ...

  • author
    MA Leburts
    Aug 04, 2021
    Easiest site to use with lowest rates.

    Easiest site to use with lowest rates.. thanks.

    ...

  • author
    Jenn
    Aug 04, 2021
    Fast and easy sign up.

    Fast and easy sign up.

    ...

  • author
    Marisol and Francisco Carlos
    Aug 03, 2021
    Great customer service

    Great customer service! Stephanie was absolutely helpful, answered all of my questions and concerns, and was very knowledgeable. I was surprised with their low rates and coverage they offer. I am glad I found out about this pet insurance.

    ...

  • author
    Melissa S.
    Aug 02, 2021
    Trustworthy and Understanding

    I had called several pet insurance agencies for information and pricing and waited on hold for at least 5 minutes with each before a message service played. With Prudent Pet my call was answered by an actual person immediately. This was the first good sign. Monica, the agent assisting me, was fantastic. She was very informative, patient and understanding. She provided different policy limitations and pricing to find a plan that would best suit our financial and pet wellness needs and did so without any pushiness but with respect and understanding. Monica was genuine and relatable and I’m confident in choosing Prudent Pet, not only for their customer service but for their policy inclusions, ease of access and transparency.

    ...

  • author
    Lee Wallace
    Aug 01, 2021
    Straight to the point

    Straight to the point, no games. Their portal is excellent.

    ...

  • author
    Nate Schoemer
    Jul 31, 2021
    Prudent Pet Insurance

    My two dogs Arih & Charlie mean more to me than anything else on this planet. Keeping them safe, healthy, and happy is without a doubt, my top priority. With that being said, Prudent pet helps provide the peace of mind that if something were to happen, my dogs will get the proper medical care they need. Prudent pet insurance is something every pet owner should have.

    ...

  • author
    Fior Lopez
    Jul 29, 2021
    Excellent customer service .

    Excellent customer service .

    ...

  • author
    Pauline Thompson
    Jul 29, 2021
    Customer service rep was very… friendly patient informative

    Customer service rep was very informative gave all of the information that I needed and more . cost was not bad compared to other pet insurance. she was very friendly and very patient

    ...

  • author
    Valerie F.
    Jul 28, 2021
    Great customer service

    Great customer service - Alice R. thoroughly answered all of my pre-enrollment questions!

    ...

  • author
    Nancy Scherm
    Jul 26, 2021
    So far so good

    So far so good. The phone customer service person was really great. Hopefully this is a good choice if I need to use it for my Benny.

    ...

  • author
    Mj
    Jul 24, 2021
    Easy sign up

    Easy sign up. Plenty of options. You can choose how much you want to pay.

    ...

  • author
    Kaylee Whiteside
    Jul 23, 2021
    Great Customer Service

    The agent Monica that helped me was super kind and answered all of my questions. The only reason I chose 4/5 stars is because I am a new member and haven't filed any claims.

    ...

  • author
    Amy Connelly
    Jul 22, 2021
    So far

    So far, so good. I'm happy to finally have Pet Insurance

    ...

  • author
    Susan
    Jul 21, 2021
    Quick & easy to get coverage

    Though I have not yet submitted any claims, getting a policy online was super quick & easy. There were choices for varying coverages that makes the plan more tailored for my needs.

    ...

  • author
    Vincent Putong
    Jul 20, 2021
    Easy and fast online registration.

    Easy and fast online registration.

    ...

  • author
    SANDRA G.
    Jul 18, 2021
    Save for my pets

    our experience with prudent pet insurance has been satisfactory, competitive prices and we also have the option to choose the percentage of coverage and the value of the deductible, for our little ones you always want the best.

    ...

  • author
    Melody Smith
    Jul 17, 2021
    The site was easy to navigate

    The site was easy to navigate, and the rates are comparable to other pet insurance companies. Having a discount from my employer saved even more money.

    ...

  • author
    Kevin Brown
    Jul 17, 2021
    Great serviceand very Informative

    Great serviceand very Informative

    ...

  • author
    Tina D'Antonio
    Jul 15, 2021
    Jennifer was very patient and helpful. I’m excited to see how much this insurance will help with my sweet Cody

    Jennifer was very patient and helpful

    ...

  • author
    M Madrid
    Jul 14, 2021
    Have tried to cancel twice un able to…

    Have tried to cancel twice, unable to get a response *Update- once review was posted, Jennifer Tapia called and emailed me. She was professional and courteous in helping to resolve my issue and is escalating the fact that the "Contact Us' form was not getting distributed to the appropriate channels.

    ...

  • author
    Carolina Chammas
    Jul 13, 2021
    Monica was excellent !!

    Monica was excellent !!! THANK YOU!

    ...

  • author
    Deisha Meadows
    Jul 11, 2021
    Severus question I had was answered

    Severus question I had was answered. The whole package was what I was looking for when it came down to my pets health and needs. And price is affordable.

    ...

  • author
    Katie Winn
    Jul 10, 2021
    great interaction & great service

    the guy i was on the phone with, i believe his name was peter, was super nice & really say to talk too. overall it was one of the best business phone calls i’ve made. normally the people on the other line are pretty dull but peter was super friendly & really easy to talk to. he helped me out with setting up the right plan & didn’t complain when i couldn’t find my address. haha ya it was a great call & i recommend this insurance to any new pet owners because it covers vaccinations & neutering!!

    ...

  • author
    Michael Taylor
    Jul 09, 2021
    I just started and they don’t cover…

    I just started and they don’t cover deworming but my plan says they do

    ...

  • author
    Reham Makhoul
    Jul 09, 2021
    In the search for cat insurance for my…

    In the search for cat insurance for my precious fur baby when i stumbled upon a couple pet insurance. It is very new territory for me and quite confusing. Thankfully I had a intelligent gentleman named Peter help me throughout the process. Each time I called (and i called a bunch) he answered and was welcoming and ready to help. He knew how to explain things to me in words I would understand. If you need pet insurance go to Peter!!!

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  • author
    Keiron Williams
    Jul 08, 2021
    The process was easy and provided great…

    The process was easy and provided great information regarding my pet.

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  • author
    Lori Falconer
    Jul 08, 2021
    Easy to get quote online

    Easy to get quote online

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  • author
    Maria R.
    Jul 07, 2021
    Stephanie made it real easy to…

    Stephanie made it real easy to transition. She is awsome!!!!!!!

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  • author
    Mary Ollis
    Jul 07, 2021
    Excellent company to have with a new…

    Excellent company to have with a new pet.

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  • author
    Susan Buchta
    Jul 06, 2021
    The buying experience was seamless

    The buying experience was seamless. I got my puppy at a shelter and am very happy with him. I want to make sure he is healthy, especially the first couple years of his life so I took extra insurance in these formable years. I hope the rest of the experience is as good as the purchase.

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  • author
    Barbara Zielinski
    Jul 02, 2021
    I called Prudent Pet Health Insurance…

    I called Prudent Pet Health Insurance yesterday. I am very happy that Peter answered my phone. I was looking for the good health insurance for my 2 Pemroke Gorgis. Peter answered all my questions giving me detailed information on Illness Benefits and Accident Benefits. After explaining info on coverage, deductible and monthy premiums and claims I ask about Wellness Policy .I asked questions and each time received very helpful explanation. I knew I chose the right pet insurance and the right polices. Thank youi Peter. You just represented your company in the best possible way.

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  • author
    GHK
    Jul 02, 2021
    I filled out the application for…Prudent Pet Insurance

    I filled out the application for Prudent Pet Insurance online which was pretty simple. Just giving information about my pet. Someone from the company called the next day to set up payments and to go over the policy with me. All in all, it was an easy process. I haven't had to use the insurance yet, but expect that will go smoothly as well.

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  • author
    NT
    Jul 01, 2021
    Enrollment process was clear and easy.

    Enrollment process was clear and easy.

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  • author
    Sharene Deere
    Jun 30, 2021
    Getting my Ralph all set the right way.

    I just enrolled my kitty Ralph and from my resent experience so far with the very nice and kind representative that I spoke to her name is Monica I look forward to being with this company as long as my Ralphie needs them thank you for your time&help support is very important to me indeed.

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  • author
    Judi Grisco
    Jun 30, 2021
    7 cats

    We have 7 cats and Monica Ramos explained everything to us in a simple way to understand what was best for our fur babies!

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  • author
    Mike
    Jun 29, 2021
    Great company

    Great customer service and my claim was processed immediately.

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  • author
    Jazmine Colbert
    Jun 29, 2021
    Great customer service.

    Great customer service.

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  • author
    John Woodson
    Jun 28, 2021
    We submitted our claim for service and…

    We submitted our claim for service and received our reimbursement within two weeks. Great response time. Glad we made this selection for our puppies!

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  • author
    Anthony James
    Jun 23, 2021
    Pet insurance not for us lower middle class people

    This was the absolutely worst most upseen quote that I have gotten from a insurance company for my cat's. This company must be crazy or just works with the top 1% of our country, I'm not Donald Trump, little ole blue collar worker that can in no way what so ever afford that. It would be cheaper just to pay visit to visit. Should work on a affordable plan for us poor folk.

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  • author
    Shellydawn
    Jun 15, 2021
    Lady was very nice and professionally

    Lady was very nice and professionally

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  • author
    Phyllis Forcina
    Jun 14, 2021
    monica was great

    monica was great

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  • author
    Judith Elam
    Jun 14, 2021
    I have not signed up for insurance yet

    I have not signed up for insurance yet. Why not? Because I cannot get through on the phone to them. Sure, they respond to emails very politely and informatively, but what good does that do me if I cannot communicate by phone? I’ve tried for days on end to call. I keep getting a busy signal. So what would happen if I signed up , filed a claim and had questions? I’m very skeptical about signing up with a company I cannot even get through to by phone. It’s ridiculous.

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  • author
    Yi-Li
    Jun 10, 2021
    There is a Chinese saying

    There is a Chinese saying: Know the person's name, Know the person's way of talking, but don't know the person's heart. The prudent representatives can be trained to be very nice, knowledgeable. However, when comes the time you file a claim, they will reject you slowly. I signed up just yesterday, they already want me to review the prudent. I smelled foulplay.

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  • author
    Audrey A-Nance
    May 30, 2021
    The operator was very helpful

    The operator was very helpful. She explained the best health insurance for the dog.

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  • author
    Guthie
    May 27, 2021
    Great Customer Service for Pet Insurance

    Alice explained every detail of the insurance, what was covered and not covered. Different kinds of plans. She was very professional. She has great customer skills.

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  • author
    Barbara
    May 27, 2021
    Just purchased so haven’t had to use…

    Just purchased so haven’t had to use yet . The phone process was easy and the customer service person was super. Ice and informative

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  • author
    Harvill
    May 26, 2021
    I changed Insurance for the better

    I did have a different insurance on 2 of my dogs for 4 years It cost me $139 a month with 70% on $500 deductible. I quit them and now I can afford insurance on all my dogs. I have 7 dogs and now I have insurance on all of them for $173 a month with 80% and $250 deductible. I haven't had to use them yet. The customer service people are nice and knowledgeable. The rates are some of the best. I would recommend them.

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  • author
    Greg
    May 25, 2021
    No response on a simple question

    No response on a simple question. I sent an email of wanting to cancel. From lack of response to an email from the day after I signed I am afraid I will have delayed responses for coverage.

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  • author
    customer
    May 19, 2021
    Nice customer service

    Nice customer service

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  • author
    David
    May 15, 2021
    So easy to sign up

    So easy to sign up. I can rest easy knowing that my babies are insured. They even called me as a follow up to make sure I was insuring only two pets.

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  • author
    Michele
    May 11, 2021
    Prudent Pet Insurance is great!

    I received quotes from about 10 different pet insurance companies and I felt Prudent Pet Insurance had the best value. Claims processing is super easy and very fast! Thank you Prudent Pet, highly recommended to help take care of our puppy baby! 🐾

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  • author
    Aretha
    May 07, 2021
    Great service!

    the clerk answered all of my questions, was polite, and very knowledgable. she put my mind at ease about the choices I had to make regarding my pets.

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  • author
    Larry
    May 06, 2021
    Coverage and pricies seem good.

    I have no experience with claims or billing at this time. Prudent Pet worked to earn my business, the policy coverage and cost seemed very fair.

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  • author
    Susan Bullington
    May 05, 2021
    Great with your pets!

    Great with your pets!! Not expensive!!

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  • author
    anonymous
    May 03, 2021
    I haven't yet used Prudent Pet services…

    I haven't yet used Prudent Pet services but Monica was lovely to talk with as a sales representative.

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  • author
    Ysela Beatrice
    Apr 25, 2021
    No information given, feeling lost.

    I have chosen Prudent Pet Insurance but I really have not received any direct information as to what I need to do.

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