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Pets Best Review

Find a customized quote easily

Reviews 2,194

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Jacob Parker
Jacob Parker
May. 03, 20214 min read

Pets Best summary

Pets Best is one of the most established pet insurance providers on the web today. It was launched in 2005 by Dr. Jack Stephens, who actually helped to kick start the pet insurance industry some 40 years ago. Today, the Pets Best service stands out thanks to its international pet coverage and unlimited protection.

Pros

  • Affordable accident-only coverage
  • Unlimited plans available
  • 24/7 pet helpline

Cons

  • Some coverage exclusions are vague
  • Wellness treatments are not included
Pets Bestat a glance
4.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

5.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multi-pet and multi-policy bundles available

5.0

Pets Best Pets Best View Rates

What's Covered?

Because Pets Best has a wide range of different plans, certain expenses, such as medical evaluations, are only be covered by certain packages. With the exception of the budget accident-only policy, all Pets Best policies will cover these costs:

  • Illnesses including cancer, diabetes, allergies, and cruciate ligament injuries
  • Skin and ear infections
  • Hereditary and congenital conditions
  • Emergency care, hospitalization, and surgeries
  • Dental issues
  • Prosthetics and wheelchairs

Insurance Plans & Pricing 

Pets Best offers three different core service packages: Essential, Plus, and Elite. There’s not a massive amount of difference between them as all three can be used to pay for costs such as emergency room visits, medications, and surgeries. However, the Plus plan also provides coverage for veterinary exam fees. The Elite plan goes a step further with coverage for rehabilitation, acupuncture, and chiropractic treatments.

Pricing varies based on your location, your pet’s characteristics, your chosen deductible, reimbursement percentage, and annual limit. When we requested a quote for our female, mixed breed puppy with a $250 annual deductible, 90% reimbursement rate, and no coverage limit, Pets Best quoted us $32.48 per month for the Essential Plan and $39.65 for the Elite package. 

By contrast, with the same plan setup, Pets Best quoted between $44.31 and $54.09 per month to protect our 10-year old American short-hair cat. It’s worth noting that your premiums will be dropped by 5% if you insure more than one pet.

Pets Best also has a fixed-rate accident-only plan. This costs $6 per month for cats and $9 per month for dogs, regardless of age or breed. 

What’s more, you can add wellness protection through Pets Best with two add-on policies: $16 per month EssentialWellness plan or the $26 per month BestWellness supplement. These extra subscriptions have no deductible and can be used for costs such as flea prevention, vaccination, and microchipping.

What's Not Covered

No Pets Best plan will reimburse you for expenses related to pre-existing conditions or non-medical costs like special diets. Also, Pets Best won’t pay for problems generated by preventable conditions where a vet has previously advised you to take measures to avoid something turning into an issue.

Waiting Periods

Pets Best stands out from competitors thanks to its waiting periods which are some of the shortest in the industry. Three days after taking out your policy, you can make accident-based claims, and illness-related expenses can be claimed after two weeks. Most competitors, like Spot, have two-week waiting periods for all claim types. 

However, Pets Best does make you wait longer for costs associated with cruciate ligament conditions. The waiting period for these expenses is six months. 

Coverage Limits

With all Pets Best plans, you can choose between unlimited coverage or a $5,000 annual limit. If your pet encounters any major medical issues, you could easily face over $5,000 in costs in a given year, so many Pets Best customers are better off with the unlimited option. 

Reimbursement and Deductibles

When you take out a Pets Best policy, you can choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $50 to $1,000. The deductible is what you’ll pay out of pocket every year for treatment before your policy kicks in.

Let’s say you have a labrador insured with Pets Best on an Essential policy with an 80% reimbursement rate and a $500 deductible. If your pet requires an emergency $700 surgery at the start of the year, you’ll get $160 towards the cost. However, if $1,800 worth of medication is required later in the same year, Pets Best will reimburse you $1,440 because you’ve already paid your deductible.

Claims and Service 

Filing a claim through Pets Best is extremely easy thanks to the helpful online portal. All you need to do is fill out a short claim form and attach it along with photos of paid invoices and proof of payment, such as a credit card receipt.

If you have any problems entering a claim, you can get in touch with the Pets Best customer care team over the phone or via live chat. Agents are available from 5 AM to 7 PM MST Monday to Friday and on Saturday mornings.

What You Might Like

Lots of Pets Best clients enjoy the pre-authorization system for claims of more than $500. This can give you peace of mind that the cost of a major procedure will be reimbursed before you decide to go ahead with it. All you need to do is submit a few documents, including an itemized estimate and your pet’s medical records, to get pre-authorization.

What Pets Best Could do Better

A downside of Pets Best is that the platform excludes parasites, pre-existing conditions, and preventative procedures from its coverage. Unfortunately, few insurers are willing to pay for costs relating to pre-existing conditions, but some alternative providers do have packages that cover parasitic infections and preventative treatments. 

Contact Details and Address

You can reach Pets Best on the phone at 1-877-738-7237 or by mail at:

Pets Best

2323 S. Vista Ave. Ste. 100

Boise, ID 83705

How Pets Best Compares


Pets BestASPCA
Waiting period3 - 14 days14 days
Reimbursement rate70% - 90%70% - 90%
Annual deductible$50 - $1,000$100, $250, or $500
Coverage limit$5,000 or unlimited$5,000 or unlimited

Pets Best Pets Best Visit Site

Bottom Line

Cat and dog owners wishing to make sure the needs of their beloved pets are taken care of are sure to love Pets Best. Claim pre-authorization along with limit-free policies mean, once you’ve subscribed to Pets Best, you can rest easy in the knowledge that you won’t be left with a huge bill if your pet requires emergency treatment. Do keep in mind, however, that the Pets Best core plans don’t cover any wellness treatments or pre-existing conditions. 

To compare more financial products and read more guides and reviews, visit BestMoney

Disclosure

Pet insurance offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (APIC), a New York insurance company, or Independence American Insurance Company (IAIC), a Delaware insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products underwritten by APIC. IAIC is a member of The IHC Group, an organization of insurance carriers and marketing and administrative affiliates, please visit www.ihcgroup.com for additional information. Please refer to your declarations page to determine the underwriter for your policy. Each insurer has sole financial responsibility for its own products. 

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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See what some costumers are saying about Pets Best
Pets Best
GreatReviews 2,194
on
Excellent
68%
Great
9%
Average
6%
Poor
4%
Bad
13%
  • author
    customer
    13 hours ago
    Best choice of insurance

    I have been using Pets Best Health Insurance for our pet. I shopped around and thoroughly researched to find something that would meet our needs as well as those of our pet. I can honestly say that I have not been disappointed. Submitting claims is easily done online and the response from Pets Best is quick and timely. Feel I made a good choice in selecting Pets Best.

    ...

  • author
    Ross Warren
    3 days ago
    The only pet insurance I recommend

    The only pet insurance I recommend. Easy to file claims and great service. Will be long customer.

    ...

  • author
    Danielle
    3 days ago
    not worth it

    I think insurance will only be helpful if you have a $10k bill. After adding up the premium, copay, and deductible it’s just not worth it. It also takes a very long time to get reimbursed. I’ve received a “sorry for the delay” email for every single claim since 2017. They must be chronically understaffed. All in all not worth the price.

    ...

  • author
    Amelia
    3 days ago
    May switch to another.

    Their turnaround is sooo long and they never cover things they said they do. I pay over $200 for my pups and they only cover like 1/4 of their vet bills. Seems pointless to me.

    ...

  • author
    Mike Harmelin
    4 days ago
    Claim was handled well

    Claim was handled well. It took a bit longer than their usual turnaround, but done efficiently

    ...

  • author
    Amy Biscombe
    4 days ago
    The BEST decision made for our PETS 🐾

    I have had pets my entire life. For the first time, I invested in insurance for my puppy. I selected Pet's Best after the company I work for did the research and found the BEST choice for our pets with insurance choices and options. In addition, the website provides the comparisons so you don't have to. Check it out! Look under Why Pets Best => Pet Insurance Comparison. This is definitely the best decision I've made for our furry family member.

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  • author
    Janette Kopec
    Nov 24, 2021
    Have paid for numerous surgeries with no issues

    My dog Allie tripped while running and had to get ACL surgery, it was almost completely covered by pets best and all I had to do was send the bill to them and the money was deposited into my bank account a couple weeks later! I did a lot of research before choosing pets best and it was a great decision!

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  • author
    Cindy C. Smith
    Nov 24, 2021
    ABSOLUTE WORST CUSTOMER SERVICE…

    ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER and WRONG INFORMATION PUT IN COMPUTER ON CLAIMS!!!! ALSO VERY SLOW CLAIMS. BAD BUSINESS!!!! I submitted a Claim for my Pup's Ear Infection for 8/26/21 it was miss-labled as behavior, and took forever to process, was told then it takes 45 days, at about the end of that time period, an E-mail came on a Monday Morning that you needed proof of payment, I immediately called my Veterinarian and they immediately sent in. On the next day/Tuesday Morning I received an e-mail due to lack of receipt of paid my cancel was denied and if I wanted to pursue I had to resubmit and start all over, back to the 45 days. You claimed you did not receive from my Veterinarian. NO ONE BOTHERED TO CALL MY VETERINARIAN OFFICE TO COMFIRM PAYMENT, A FAST PHONE CALL THAT WOULD HAVE SAVED YOUR COMPANY TIME AND EFFORT IN THE END AND IMMEDIATELY RESOLVED DONE - BUT NO!!!!! I asked for it to be escalated due to your taking YOUR 45 days, but giving us barely 24 hours to respond WHICH WE DID and saying not received. NO ONE WAS FRIENDLY OR HELPFUL, JUST TUFF LUCK START OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a Professional Dog Trainer and would NEVER refer you to my Veterinarians or Clients due to the crappy way I was treated, along with misinformation put on Claims by your people. AWFUL SERVICE!!!!! If you want a QUALITY Company go with Trupanion! Amazing Customer Service and Claim Service - As they say: "You get what you pay for!"

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  • author
    Olga
    Nov 22, 2021
    Claim was processed quickly …

    Claim was processed quickly and thoroughly. Thanks!

    ...

  • author
    BD
    Nov 22, 2021
    Unaffordable as soon as your dog’s age

    I have been a customer with PetsBest for over 12 years. I have 3 dogs. The first few years the cost of the plan is reasonable. However, the older your dog gets the more expensive the plan becomes. In addition, there is a cap on the amount you can claim per dog. Going into my next annual plan, my premium is so high that I will receive almost nothing in claims ie premium is $9600/yr with a max claim of $15K per year. My premium is going up $200/mo for the new year. If I had known that they were going to price me out of the plan just when my dogs are old enough to need it, I never would have started with them. This is more or less a scam unless your dog gets sick when they are young. Definitely DO NOT recommend!

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  • author
    Claudia Lytle
    Nov 21, 2021
    Pets Best has been great

    Pets Best has been great. My dog has been going through a very long (8 months) health issue - an immune disease that causes her body to destroy her platelets. They are a God send where it concerns helping with all the vet/medical expenses. I would recommend Pets Best to all dog/cat owners.

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  • author
    Yuko Kato
    Nov 21, 2021
    Process for claim was easy

    Process for claim was easy. Pet best emailed me to apologize for the delay. For me it was not too long for the process to be completed. Thank you!

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  • author
    Anne
    Nov 21, 2021
    Easy to file claims on the app

    Easy to file claims on the app. Prompt reimbursement and/or explanation. If it’s going to take longer than usual, they give you a heads up.

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  • author
    lee hatcher
    Nov 21, 2021
    I love petsbest

    I love petsbest! They offer extremely comprehensive plans for all pets- I’ve had it since I got my puppy and have never had any troubles. The vet is able to directly submit claims for me, the only downside is there are long reimbursement waiting periods every now and then.

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  • author
    game.eater
    Nov 21, 2021
    My dog had a bad case of stomachache

    My dog had a bad case of stomachache. I had to leave my pet for a day at a vet, where they did all the necessary tests. The vet bill was quite high, but with PetsBest I knew that I can care for the health of my dog. They reimbursed me for a big chunk of the bill. One recommendation for any pet owner, if you care for your pet, have a pet insurance, just incase.

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  • author
    Laurie Kotorman
    Nov 21, 2021
    The app on the phone is very easy to…

    The app on the phone is very easy to use.

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  • author
    Maria Z
    Nov 21, 2021
    Save your money—They don’t want pay claims

    Not worth it. Submitted a simple claim from an accident my dog had and they wanted more information. I’m not sure what else they wanted when I submitted EVERYTHING from the event. Obviously this company just overcomplicates things so they DONT have to pay. I heard that about them but I thought I’d give them a try first. So not worth. Switching to Nationwide.

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  • author
    Victor
    Nov 20, 2021
    Excellent service

    Excellent service. I have never had any issues after years of service.

    ...

  • author
    Tailor Mayde Photography TMP
    Nov 20, 2021
    Everything was covered!

    Our dog got into the garbage and needed an ER visit which is never cheap. This was our first time needing to use our insurance in the year and a half we've had it. It was so easy! And from nightmare stories I have heard from friends regarding pet insurance, I was really expecting Pets Best to come back with "well this isn't covered and this isn't covered". But that wasn't the case at all. I sent in the requested paperwork, received and confirmation email and then within two weeks, everything was done. Certainly glad we went with Pets Best! I am a dog photographer with a decent size following so I will definitely be sharing my experience with my clients!

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  • author
    Taylor Malloy
    Nov 20, 2021
    Takes way to long to get returns

    Takes way to long to get returns. I’ve submitted about 4 now and each have taken over a month to see any kind of return and when it finally comes, it’s not much. I’ll likely end my pet insurance policy soon with Pet’s Best soon.

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  • author
    Jon rowe
    Nov 19, 2021
    My dog started having seizures and…

    My dog started having seizures and needed both emergency and ICU care. Pets Best took care of his bills I paid his copay and they took care of everything else. Their response to my claim was very quick.

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  • author
    Erik
    Nov 18, 2021
    This is the first time we had major…

    This is the first time we had major expenses with our dog. I was very surprised with the reimbursement coverage and the timely manner in which we received it.

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  • author
    Kathy Dewey
    Nov 18, 2021
    I have used Pets Best for many years…

    I have used Pets Best for many years and the only thing I have been disappointed with is the long delay in receiving my reimbursement checks.

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  • author
    Sergey Kim
    Nov 18, 2021
    Just got the insurance policy got my…

    Just got the insurance policy got my puppy, got her medication, submitted the claim and received direct deposit in 5 days! Great service.

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  • author
    Wendy Mara
    Nov 18, 2021
    Love how easy it is to submit claims…

    Love how easy it is to submit claims and that I get updated emails on the status of my claims. This insurance has been a blessing. Wish I would have known about it before with my previous dog. Every owner should have pet insurance. I recommend Pets Best to everyone.

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  • author
    SAMANTHA W
    Nov 17, 2021
    Pets Best Is Really Best

    I am so happy with Pets Best. My dog has needed more care than I anticipated when I got her as a puppy, and I am thankful every day for excellent pet insurance that makes it possible to give her what she needs.

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  • author
    Izzie Bloom
    Nov 17, 2021
    Satisfied

    It’s an effective service.

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  • author
    Jennifer Caracappa
    Nov 16, 2021
    Pets Best has never let us down

    Pets Best has never let us down. Always easy and prompt.

    ...

  • author
    L.
    Nov 16, 2021
    The worst of the worse.

    Getting this insurance for my dog is my biggest regret at the moment. I pay and pay every month not to have a support for his expenses but, rather not to be covered whatsoever. The claim process takes more than 3 months to be processed and if changes are needed, even more. I am thinking of replacing my insurance if this doesn't improve.

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  • author
    Diane, NY
    Nov 16, 2021
    Delayed claim reimbursement

    I submitted two wellness claims, one for a dental prophy and scaling and the other for an ear infection on October 19th. To date, no reimbursement when all documentation was supplied. Contacted the company 11/16/21 and was told that they have 75,000 claims in queue and the timeframe for review is 45 days after submission. How is this company the BEST? Poor customer service with excuses, yet the expectation is that I pay the premium when it is due!

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  • author
    Megan
    Nov 16, 2021
    thanks for the help and explanation!

    thanks for the help and explanation!

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  • author
    Rotanda Yarbrough
    Nov 15, 2021
    It took almost A month to process the…

    It took almost A month to process the claim.

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  • author
    Tracy
    Nov 15, 2021
    Intially the service was great my first…

    Intially the service was great my first claim was settle in a matter of days and my second claim took a little longer because my Vet hadn't sent in records. However my last claim I am very disappointed I filed the claim on Oct. 5th and it was not resolved until Nov. 13th.

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  • author
    Courtney Batterson
    Nov 14, 2021
    Good but not great coverage on routine care

    Good but not great coverage. For your average pet owner, pet insurance is something we expect to cover repetitive expenses: dental cleanings, shots, physicals, fecal floatation, anal gland expression, etc. Most of that is covered but only if you buy the Best Wellness plan, and even then, the maximum payout per period is so low and so specific that most routine care isn't actually covered. For example, the dental cleaning is "fully" covered, but that just means the dental prophylaxis is covered, not medical waste, anesthesia, ampicillin, vitals monitoring, dental radiographs, endotracheal intubation, IV catheter/fluids, Hospitalization, dental exam, or bloodwork. All together, our total bill is just over $900. PetsBest reimbursed us $270. For accident and illness, the plan is great. We have the 90% reimbursement and $250 out of pocket. However, most of the time we have no accidents or illnesses and, like I said before, most treatment falls under the wellness plan, which just doesn't cover enough.

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  • author
    jennifer guillory
    Nov 14, 2021
    I recommend Pet’s Best…

    I recommend Pet’s Best because they cover and reimburse like they say they will. It is hassle free and they take the financial stress out of my pet’s emergencies.

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  • author
    Sheri H.
    Nov 13, 2021
    Just Amazing

    I had pet insurance for my older cat . The website was so easy to upload my vet receipts. After I hit my deductible Pete best paid 80 percent and I received the difference back to my account within a couple weeks . My cats passed away and the closed my account for me and even reimbursed a monthly amount back with a nice email about my loss . This was my first experience with pet insurance and I did a lot of research ! I found the best and was so thankful I had them until the end ! Thank you Sheri Henggeler and Bean ( forever in my heart)

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  • author
    TO
    Nov 13, 2021
    BIG DISAPPOINTMENT!!!!!!!!!

    I have been with this company for many years for my 3 dogs. Every year the price increases several hundred dollars per dog eventhough there has been no major issues. My 11 yo dog had a mass growing on his cheek and the vet determined that he has an infection in his gums and 2 teeth needed to be removed. Prior to this, the vet did not see any issues with his mouth/teeth. We had the surgery for him and removed the 2 teeth. I filed the claim and it was completely denied because they said I had to have had his teeth cleaned 13 months before this issue, not the same day as the surgery. Well if I could have forseen the future to know that he would have issues with him gums/teeth, I would have. They said anything going forward regarding any issues with his teeth or gums would not be covered at all. Sooo I am paying over $1000 per dog per year for what exactly??? Plus a $500 deductible. At this point, I do not even spend $1500 yearly on any health issues. This company used to be good but unfortunately has gotten greedy and is putting profit over care of animals.

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  • author
    laura
    Nov 12, 2021
    Great Insurance

    My dog needed surgery, and I panicked thinking about dealing with insurance for her. I was very happy with everything, from submitting the claims to the resolution. Everyone I interacted with was super helpful and polite, and the claims were processed quickly. It was all so quick and easy.. I'm happy to have this insurance for her.

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  • author
    Rose
    Nov 11, 2021
    PICK LITERALLY ANY OTHER INSURANCE

    Claim time is ridiculous when I signed up I was told two weeks average for claim payout. Well as you can see by their robotic response to anyone who leaves less than a 5 star review “claim time takes 39-45 days”. That is a scam.

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  • author
    Michael Alexics
    Nov 11, 2021
    Consistent and reliable

    Even though claim processing is 4 weeks, Pets Best has consistently come through for my dog and I. I always recommend your company.

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  • author
    John
    Nov 11, 2021
    I have found Pet's Best easy to deal…

    I have found Pet's Best easy to deal with and fair as my dog ages and has more medical bills. They have been a little slower on reimbursement since Covid disrupted us, but most communication can be done via the Pet's Best web-site. PB calls the vet as needed for clarification.

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  • author
    firoz
    Nov 17, 2021
    may as well be as greedy as a human healthcare

    Dog needed surgeries after a diagnostic xray. Pets 'Best' looked through history and saw a mention of potential ligament tear, but was not confirmed. I didn't expect any money for the surgery costs, but they would not reimburse me, even partially, for the xrays.

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  • author
    Sandra lamonaca
    Nov 10, 2021
    Great insurance company

    The reimbursement is fairly cut and dry. Easy process. Just put in any notes and there is little issue. It may take more than 30 days but you get your money as long as you have the receipts. Well worth the investment

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  • author
    S. Horan
    Nov 10, 2021
    Senior Care

    We have a 15 1/2 year old Labrador Retriever, Angel. We have been with Pets Best her entire life. As she aged, Pets Best continued to provide for her increasing care. The cost does go up over the years, but the peace of mind it buys makes it worth it. We've never had a claim refused. Thank you!

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  • author
    ROBIN Dunn
    Nov 07, 2021
    Easy to submit claim

    Easy to submit claim, and paid quickly. Great experience.

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  • author
    Barb Pooley
    Nov 05, 2021
    Easy to file a claim; received reimbursement quickly

    We have filed two claims with Pet's Best for our dog's treatment after an accident and an illness. Pet's Best has been great. It's easy to file a claim and we received the payment we expected about a week after filing the claim. I recommend them highly.

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  • author
    Blake Hazelrigg
    Nov 05, 2021
    Slow Claim Processing

    Processing times after you submit a claim are far too long! You should not have to wait nearly 2 months to get a claim worked.

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  • author
    Catherine Jestand
    Nov 05, 2021
    Submitted a wellness claim for over $400....nothing in return.

    Submitted a wellness claim for over $400 and you reimbursed me $40 something?? Makes absolutely no sense to us or our Vet. Doesn't seem worth the $70 something I pay you each month for Rocket's policy. I don't understand how you can justify not reimbursing by saying an item "was previously paid during the past year" when his Fecal test, blood work and all his other once a year preventative procedures and medications have taken place "only" once each year. When I look back at how much you have "actually paid us in claims vs how much I've paid you for Rocket's insurance since we've had him....I don't see how you can justify advertising how "valuable" Pets Best Insurance actually is. Seriously considering taking our business elsewhere (you have tons of competition out there by the way).

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  • author
    Rhonda Van Kirk Starks
    Nov 04, 2021
    excellent

    excellent service

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  • author
    Alyson
    Nov 03, 2021
    Hunter's paws

    I put in a claim for my pet which was processed and funded into my bank account within days. GREAT customer service!!

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  • author
    Laurie LaPlant
    Nov 03, 2021
    Some good and some frustrations

    The turn around time is very lengthy for reimbursement at times. Coverage of certain medications is inconsistent. The good news is their rates don’t increase a lot as my dog has gotten older and more needs. They are also good about communication and their site is very easy to use.

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  • author
    Diane Reilly Johnson
    Nov 02, 2021
    Easy process to submit your claim

    Easy process to submit your claim. Processing was a little bit lengthy but they did provide updates. Clear EOB and prompt pay out

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  • author
    Chris Wofford
    Nov 02, 2021
    I'm frustrated with how many exceptions…

    I'm frustrated with how many exceptions you have. The policy is way out of the money for me.

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  • author
    Maren Schroeder
    Nov 01, 2021
    Easy to submit claim, long time to process

    It was really easy to submit the claims (all related), but it took over a month to process the claims with only an email to say "hey, we're still working on it." I wasn't sure if the delay was related to my vet sending records, or if PetsBest is just behind on processing claims. A little more communication would've gone a long way.

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  • author
    Lisa Eyanson
    Nov 01, 2021
    So grateful for Petsbest!

    So grateful for Petsbest! I am able to provide my dog with the care he needs!

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  • author
    Debra Miller
    Nov 01, 2021
    Good Insurance, Bad Turnaround Time.

    I've had PB insurance for a couple years. It was my first experience with pet insurance. It started out very good (5 stars). The turn around time on reimbursement was reasonable. In the last year this has not been the case. The cost of vet care is very high and the reason that we have insurance is because of the cost. Most people can't afford to wait over a month to get reimbursed. We had one dog who was insured with Nationwide. When a claim was eventually filed it took under two weeks for reimbursement. Pet's Best needs to work hard on this aspect of their program. Otherwise I am satisfied with the insurance.

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  • author
    larry mylek
    Nov 01, 2021
    Takes forever to get your money back!!!

    Takes forever to get your money back!!!

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  • author
    Kimberly Ott
    Oct 31, 2021
    I'm glad I have Pets Best insurance

    This is a very trying time we're experiencing right now. Everyone is having staffing issues and doing their best to provide the best service available. Pets Best is no different. It may time some time to get your claim processed but they get it done as soon as they can. I'm glad I have Pets Best insurance to help me take care of my fur babies they take good care of us!

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  • author
    Olive
    Oct 31, 2021
    We just began with PetsBest

    We just began with PetsBest. Olive got an email she was due for a vaccination and it was covered!!! Yayyyy. Took a screenshot and emailed it in…. With in 1 week my direct deposit was there! Thanks PetsBest, so far so good!

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  • author
    Robyn Campbell
    Oct 30, 2021
    Very Satisfied With Medication Coverage

    'Ive been very pleased with coverage by Pets Best. My dog has had to switch to an expensive form of her medication, and it has been covered with no problem.

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  • author
    Renee Foy
    Oct 29, 2021
    Pets Best Insurance really helped.

    Pets Best Insurance really came in handy for me when my pet needed it. My dog had to stay in an emergency hospital for 3 days. Lucky he got better without surgery . Having this insurance made it easier to make decisions about his health. It was really easy to send in the claims and it was a quick turn around for me to get my money back.

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  • author
    Curtis Johnson
    Oct 29, 2021
    Great service

    Great service

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  • author
    Lori
    Oct 29, 2021
    Easy

    Easy, good communication, covered what they said they would.

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  • author
    Derek Ball
    Oct 28, 2021
    Fantastic support, but VERY long claims resolution

    I have a general distrust of insurance as the common theme is to try and find reasons to exclude you from your benefits for whatever reason, but PetsBest has proven their worth and value above the rest. I have spent time on call with different associates to help get me a better understanding of my benefits, advice on filing claims, explanations of claims results, and even just general emotional support of dealing with your pets concerns and the financial burden of emergency situations. I have full faith in what they do, that my money is going to a good cause, and that they fulfill their roles as an insurance provider. All that being said, their claims filing process takes WAAAYYY too long. I understand that the state of the pandemic has played a role in this in that they are short staffed, but it took about close to 40 days to get my claim resolved. Luckily I was financially secure at this time to work around it, but it was a very close call of having to rearrange my funds to make sure the reserves I used for my situation were refilled before other bills took place. That's all to say, minus 1 star for the extended wait time, but boy, did they ever do everything they could to help me understand the situation regarding my claims and support me as best they could during this process. 100% will and do recommend this to my friends because PetsBest has effectively earned my trust in a world of insurance distrust.

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  • author
    Mike
    Oct 28, 2021
    Love Pet's Best - They are what they promise!

    This last claim was for Raven's yearly check up and shots. As always, dealing with Pet's Best been very easy and ALWAYS exactly as outlined in the policy. No gray areas or having to go back and question the coverage. I recommend MY pet insurance company to all of my friends with pets. Thank you for your consistency and service.

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  • author
    Katerina R.
    Oct 27, 2021
    Very cheap good insurance that covers all needs

    Very cheap insurance that covers basics and extensive care if you need it. Reimbursement without additional questions within 6 weeks. Very satisfied

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  • author
    L Newton
    Oct 26, 2021
    Happy with Pets Best

    I've not been with Pets Best a year yet but have not had any real issues with them. Some of my submitted claims are taking a bit to clear but Pets Best has kept in touch about the delays. I purchased only illness coverage for two of my three babies and illness and wellness on the other. The plans we selected for our babies have covered what was expected. I guess one downfall for myself is that I'm not able to add and/or change my policies until they come up for renewal but this is not a deal breaker for me. I'm happy with Pets Best so far.

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  • author
    Theresa Fox
    Oct 26, 2021
    6 years of amazing customer service

    Always great customer service

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  • author
    Will J.
    Oct 25, 2021
    None Better

    I've had a few companies in the past for Pet insurance but none of them can compare to Pets Best. Their website is very informative and they do a great job with claims reimbursement.

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  • author
    Shawnie Mitchell
    Oct 25, 2021
    Amazing experience!

    Amazing experience!! Submitting a claim is so easy, and I got my quote back within a few short days. I am amazed at what was covered for the visit! Highly recommend!

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  • author
    Daniel S
    Oct 23, 2021
    The insurance plan is worth it

    The insurance plan is worth it. They provide very good customer service as well as, processing claims in a timely manner.

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  • author
    Xiaolun
    Oct 22, 2021
    Processing is too slow

    Processing is too slow. It took 40 days to complete claim.

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  • author
    Megan Bale
    Oct 21, 2021
    I didn’t know much about pet insurance…

    I didn’t know much about pet insurance until I received a quote from pets best. It truly makes being a pet owner more affordable with such an easy process. The policy pays for itself!

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  • author
    Josh Biehl
    Oct 20, 2021
    Peace of Mind

    We've been policy holders for nearly a year now and, so far, I'm happy with our experience. Filing claims has been easy, everything that I expected to be covered was covered, and we've already saved money on what we would've paid out of pocket not having insurance. Sticker shock at the vet is definitely reduced. The only reason I can't leave a 5-star review is processing time, which in our experience has been about a month and a half for claims. If you can float the expense for that period of time, then this is a great policy, but if you can't, you may want to consider your options.

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  • author
    Nichole Pulley
    Oct 20, 2021
    They take a tremendous amount of time…

    They take a tremendous amount of time to process claims with no communication. When you chat with someone you can't get a straight answer without giving them 6 pieces of information. I wouldn't recommend them.

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  • author
    Toby Houghton
    Oct 20, 2021
    Really glad I have Pets Best for my 3…

    Really glad I have Pets Best for my 3 kitty babies. The reimbursement is reasonable. Everything explained. Glad I found this.

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  • author
    Elizabeth Schroeder
    Oct 19, 2021
    It should not take over a month to…

    It should not take over a month to process a claim. I have also found that the coverage is lacking so reimbursements aren't even close to what a paid out. So after factoring in the monthly payments and applying the deductible, it costs me more than it saves me. This program is just not worth the money.

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  • author
    Cindy
    Oct 19, 2021
    Best pet insurance for the monthly…

    Best pet insurance for the monthly premium that covers the your vet bill. Searched for a month to decide which one to select. Then a month later ended up in the VET ER with a $1700 bill for a seizure. Pets Best covered it all except for $15 waste fee and applied some towards the deductible. Highly recommend this insurance and best $29 that I have ever spent. They have a great app on your phone to track the progress and upload documents for easy processing.

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  • author
    Shaohang Hao
    Oct 18, 2021
    I was trying to contact the customer…

    I was trying to contact the customer service, but no body answered. Even the online chat told me they will contact me after reviewing my claim, I didn't get any response. My wellness package is a waste of money.

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  • author
    Yutuo Zhu
    Oct 18, 2021
    A bit late about the processing speed.

    A bit late about the processing speed.

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  • author
    James from DC
    Oct 18, 2021
    OVERALL VERY GOOD!

    I have to say that Pets Best has paid THOUSANDS of dollars worth of claims on behalf of my injury-prone and illness-prone dog. I thus give them a very high score. However, as others have noted claims processing is fairly slow. It usually takes around 30 days for reimbursement; sometimes 40 days. People reading this review should also note that wellness coverage by Pets Best (that is, annual physicals and preventative medications) is separately charged, and is not particularly comprehensive. So far I have chosen to pass on wellness coverage. In summary, Pets Best has covered EVERYTHING my vet has done/prescribed outside of wellness. I wish the company were a little faster in processing reimbursement. However, for my low monthly premium it's hard to complain too much.

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  • author
    Leonel Delgadillo
    Oct 17, 2021
    We are extremely satisfied with the…

    We are extremely satisfied with the level of coverage provided by Pets Best Health Insurance for our dog. Claims are easy to submit and the communication is excellent to keep us informed as to the processing time. We strongly recommend this service to anyone who has a pet that they love and want to keep healthy with great coverage.

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  • author
    Robert Pritchard
    Oct 17, 2021
    This is the best pet insurance you can get…

    This is the best pet insurance you can buy for your dog my pug had an eye injury and best pet took care of the bill with in my policy limits I bought and the customer service well let me tell you absolutely a++++ super friendly and knowledgeable don't be afraid to spend your money get your pets insurance here all of my Pug's have it ..... Robert Pritchard

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  • author
    Joshua Potvin
    Oct 17, 2021
    still no response on my claim

    It's been over a month and still no response on my first claim.

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  • author
    Edie Reilly
    Oct 17, 2021
    Payments are delayed

    Payments are delayed. One of my submitted claims was rejected as a duplicate. It was not. It was an additional visit 2 days after the original visit. I sent an email to explain, but to date have received no response.

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  • author
    Janine Termine
    Oct 17, 2021
    We purchased pet insurance bc my daughter is still in college with a puppy.

    We purchased pet insurance bc my daughter is still in college and we did not want our daughter questioning whether to take her puppy to the vet or not bc of money. Her little girl got very sick on a weekend and needed medical attention. She had to take her to a animal hospital and left with a very large bill. I did not think the insurance would pay 90% of the bill, but after deductibles, they absolutely did pay 90%. Great company and would highly recommend them.

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  • author
    Bob G
    Oct 16, 2021
    I was very satisfied with my claims…

    I was very satisfied with my claims experience with Pets Best. They let me know that they were a little backed up with processing claims but would get my claim done as soon as possible which they did, and the claim statement I received was easy to understand. I would highly recommend Pets Best to anyone looking to buy pet insurance. Thank you Pets Best!

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  • author
    AvidDiva Nyerforlife
    Oct 16, 2021
    I was impressed with the processing…

    I was impressed with the processing time of Dakota's most recent claim but a little disappointed with the reimbursement amount. He has another appt on 10-25-21 and will forward a claim and see the payout on that one. Overall the premium amount is fair so will continue the coverage for now.

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  • author
    Jean Grey
    Oct 15, 2021
    Worth it

    It is very simple to submit a claim all you need is your receipt. Absolute life saver if you have a pet specifically a dog in our case. Sometimes you can’t afford it but knowing you have insurance that is reliable you’re able to get a lot of the cost covered. I recommend it to anyone. Even though it took a little longer to for the claim to be processed it was so worth it

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  • author
    Elizabeth Wellman
    Oct 15, 2021
    Really glad I have Pets Best for my 3…

    Really glad I have Pets Best for my 3 kitty babies. The reimbursement is reasonable. Everything explained. Glad I found this.

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  • author
    Lucy Wright
    Oct 14, 2021
    Not sure how to review

    Not sure how to review. You asked about the review before my claims were processed The process time are quiet long - a month. Luckily when someone has a pet, he always should have extra money but for someone who really needs the reimbursement back faster due to the financial situation - it is very slow process with claims. I do like though that there is at least that honesty and note how long it could take so that one is not sitting and not wondering.

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  • author
    Pamela Martin Bruce
    Oct 13, 2021
    We’ve tried other pet insurance…

    We’ve tried other pet insurance companies and this one is the best fit for us. It’s easy to submit claims. The whole process is great! Thank you!

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  • author
    corina paredes
    Oct 13, 2021
    Great

    Great This was my first time using Pet Insurance and I highly recommend Pets Best. I put in a claim and was reimbursed a few days later. Very easy to use and if you have questions they are right there for you.

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  • author
    James Bryson
    Oct 13, 2021
    Quick and reliable.

    Quick and reliable.

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  • author
    Liz
    Oct 12, 2021
    Claim submission process user friendly…

    Claim submission process user friendly and fast. Reps look at every aspect of claim and explain.

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  • author
    Jesse Garcia
    Oct 12, 2021
    So far so good

    So far so good, easy to process claims, very helpful for your first time

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  • author
    Melissa Zee
    Oct 11, 2021
    It was overall a good experience

    It was overall a good experience, the only thing that could’ve been better is the amount of time it took to process.

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  • author
    Jacqueline Dugan
    Oct 10, 2021
    They are extremely slow in processing…

    They are extremely slow in processing claim . When you call on phone unable to get thur considering not renewing policy . Service is non existent .

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  • author
    Kelly Morreale
    Oct 10, 2021
    The process of filing a claim was easy

    The process of filing a claim was extremely easy and was processed very fast.

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  • author
    Janetski
    Oct 09, 2021
    Totally worth the premiums

    Pets Best for me is totally worth the cost of premiums. Without it I would be in the position of having to decide whether or not to give my cats needed care, as I could not afford expensive vet care myself. I do wish it did not take quite as long for reimbursements to come through, but I appreciate that they take time to consider each claim carefully.

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