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Pets Best Review

Find a customized quote easily

Reviews 2,625

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Jacob Parker
Jacob Parker
May. 03, 20214 min read

Pets Best summary

Pets Best is one of the most established pet insurance providers on the web today. It was launched in 2005 by Dr. Jack Stephens, who actually helped to kick start the pet insurance industry some 40 years ago. Today, the Pets Best service stands out thanks to its international pet coverage and unlimited protection.

Pros

  • Affordable accident-only coverage
  • Unlimited plans available
  • 24/7 pet helpline

Cons

  • Some coverage exclusions are vague
  • Wellness treatments are not included
Pets Bestat a glance
4.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

5.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multi-pet and multi-policy bundles available

5.0

Pets Best Pets Best View Rates

What's Covered?

Because Pets Best has a wide range of different plans, certain expenses, such as medical evaluations, are only be covered by certain packages. With the exception of the budget accident-only policy, all Pets Best policies will cover these costs:

  • Illnesses including cancer, diabetes, allergies, and cruciate ligament injuries
  • Skin and ear infections
  • Hereditary and congenital conditions
  • Emergency care, hospitalization, and surgeries
  • Dental issues
  • Prosthetics and wheelchairs

Insurance Plans & Pricing 

Pets Best offers three different core service packages: Essential, Plus, and Elite. There’s not a massive amount of difference between them as all three can be used to pay for costs such as emergency room visits, medications, and surgeries. However, the Plus plan also provides coverage for veterinary exam fees. The Elite plan goes a step further with coverage for rehabilitation, acupuncture, and chiropractic treatments.

Pricing varies based on your location, your pet’s characteristics, your chosen deductible, reimbursement percentage, and annual limit. When we requested a quote for our female, mixed breed puppy with a $250 annual deductible, 90% reimbursement rate, and no coverage limit, Pets Best quoted us $32.48 per month for the Essential Plan and $39.65 for the Elite package. 

By contrast, with the same plan setup, Pets Best quoted between $44.31 and $54.09 per month to protect our 10-year old American short-hair cat. It’s worth noting that your premiums will be dropped by 5% if you insure more than one pet.

Pets Best also has a fixed-rate accident-only plan. This costs $6 per month for cats and $9 per month for dogs, regardless of age or breed. 

What’s more, you can add wellness protection through Pets Best with two add-on policies: $16 per month EssentialWellness plan or the $26 per month BestWellness supplement. These extra subscriptions have no deductible and can be used for costs such as flea prevention, vaccination, and microchipping.

What's Not Covered

No Pets Best plan will reimburse you for expenses related to pre-existing conditions or non-medical costs like special diets. Also, Pets Best won’t pay for problems generated by preventable conditions where a vet has previously advised you to take measures to avoid something turning into an issue.

Waiting Periods

Pets Best stands out from competitors thanks to its waiting periods which are some of the shortest in the industry. Three days after taking out your policy, you can make accident-based claims, and illness-related expenses can be claimed after two weeks. Most competitors, like Spot, have two-week waiting periods for all claim types. 

However, Pets Best does make you wait longer for costs associated with cruciate ligament conditions. The waiting period for these expenses is six months. 

Coverage Limits

With all Pets Best plans, you can choose between unlimited coverage or a $5,000 annual limit. If your pet encounters any major medical issues, you could easily face over $5,000 in costs in a given year, so many Pets Best customers are better off with the unlimited option. 

Reimbursement and Deductibles

When you take out a Pets Best policy, you can choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $50 to $1,000. The deductible is what you’ll pay out of pocket every year for treatment before your policy kicks in.

Let’s say you have a labrador insured with Pets Best on an Essential policy with an 80% reimbursement rate and a $500 deductible. If your pet requires an emergency $700 surgery at the start of the year, you’ll get $160 towards the cost. However, if $1,800 worth of medication is required later in the same year, Pets Best will reimburse you $1,440 because you’ve already paid your deductible.

Claims and Service 

Filing a claim through Pets Best is extremely easy thanks to the helpful online portal. All you need to do is fill out a short claim form and attach it along with photos of paid invoices and proof of payment, such as a credit card receipt.

If you have any problems entering a claim, you can get in touch with the Pets Best customer care team over the phone or via live chat. Agents are available from 5 AM to 7 PM MST Monday to Friday and on Saturday mornings.

What You Might Like

Lots of Pets Best clients enjoy the pre-authorization system for claims of more than $500. This can give you peace of mind that the cost of a major procedure will be reimbursed before you decide to go ahead with it. All you need to do is submit a few documents, including an itemized estimate and your pet’s medical records, to get pre-authorization.

What Pets Best Could do Better

A downside of Pets Best is that the platform excludes parasites, pre-existing conditions, and preventative procedures from its coverage. Unfortunately, few insurers are willing to pay for costs relating to pre-existing conditions, but some alternative providers do have packages that cover parasitic infections and preventative treatments. 

Contact Details and Address

You can reach Pets Best on the phone at 1-877-738-7237 or by mail at:

Pets Best

2323 S. Vista Ave. Ste. 100

Boise, ID 83705

How Pets Best Compares


Pets BestASPCA
Waiting period3 - 14 days14 days
Reimbursement rate70% - 90%70% - 90%
Annual deductible$50 - $1,000$100, $250, or $500
Coverage limit$5,000 or unlimited$5,000 or unlimited

Pets Best Pets Best Visit Site

Bottom Line

Cat and dog owners wishing to make sure the needs of their beloved pets are taken care of are sure to love Pets Best. Claim pre-authorization along with limit-free policies mean, once you’ve subscribed to Pets Best, you can rest easy in the knowledge that you won’t be left with a huge bill if your pet requires emergency treatment. Do keep in mind, however, that the Pets Best core plans don’t cover any wellness treatments or pre-existing conditions. 

To compare more financial products and read more guides and reviews, visit BestMoney

Disclosure

Pet insurance offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (APIC), a New York insurance company, or Independence American Insurance Company (IAIC), a Delaware insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products underwritten by APIC. IAIC is a member of The IHC Group, an organization of insurance carriers and marketing and administrative affiliates, please visit www.ihcgroup.com for additional information. Please refer to your declarations page to determine the underwriter for your policy. Each insurer has sole financial responsibility for its own products. 

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Pets Best
Pets Best
GreatReviews 2,625
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See what some costumers are saying about Pets Best
Pets Best
GreatReviews 2,625
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Excellent
67%
Great
9%
Average
6%
Poor
4%
Bad
14%
  • author
    Katharine Signa
    2 days ago
    We definitely will use Pets Best again

    We lost our beautiful blue eyed white mixed breed 6 year old baby to kidney failure about 3 months ago totally unexpectedly. She was extremely sick and went into the hospital and was there for 4 days and her kidneys were failing. She was on ivs,pain meds and slowly deteriorated until we had to make that awful decision to let her go. We knew the cost would be overwhelming which it was but we tried everything to keep our girl alive. The final bill was staggering and the hospital wanted payment as soon as we brought Skye in the first day. We submitted our paid bill to Pets Best and within a short period of time we were surprised and elated how quickly they remembursed us 90% of our money. We are currently in the process of adopting another rescue dog who will share our home again and we will again make sure she is covered by Pets Best. Kate Signa

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  • author
    Stella
    4 hours ago
    Jury is still out

    Slow processing - I submitted a claim in 2021 that wasn't processed until March, 2022 and then Pets Best applied the claim to the prior year deductible. With vaccinations, the cost of the vet tech to administer are being denied, but it was indicated there would be reimbursement if a vet administered. I'm assuming that would cost both of us more, so that doesn't make sense to me. I'm very concerned that if I have an emergency with my pet, that Pet's Best will find ways to deny coverage. I'm not sure if it is worth purchasing the insurance. On a positive note, it is very easy to submit claims online.

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  • author
    Syble Crow
    a day ago
    Disappointed

    It takes way too long to process a claim - usually a month or more! Then, the claim is not covered, or I haven't met the deductible yet, or... Very few of my claims - and I have a lot due to a very ill dog, are covered. In addition, the monthly cost of the insurances has significantly increased due to my pet's age.

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  • author
    Jennifer Carpio
    a day ago
    I pay so much a month to be given…

    I pay so much a month to be given nothing in return.

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  • author
    TT
    2 days ago
    Quick Claim Response

    I appreciate how quickly my claims were reviewed & responded to.

    ...

  • author
    Kevin
    2 days ago
    Good service with no need to quibble

    Good service with no need to quibble. Reimbursement has been fairly quick so far. No complaints.

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  • author
    Eric Wanta
    2 days ago
    I believe that their insurance is…

    I believe that their insurance is affordable and provides rapid reimbursement. I got a little bit thrown off by how the co-insurance works--I have 90% coverage after a $1,000 deductible. But it really feels like a $1,100 deductible because the 10% is my responsibility both before and after the deductible. I'm still happy with it. Especially after my pet had to have emergency surgery. They make it really easy to file a claim. I just had the clinic email me the records when I left, and was able to upload them with the website or snap a picture with their app. I'm usually a pretty critical guy who looks for ways companies can be better, but I don't really have any current ideas to improve PetsBest, which I think says a lot.

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  • author
    Jerry Bell
    3 days ago
    Doesn't seem like enough coverage for…

    Doesn't seem like enough coverage for the premium I pay, and long wait to get anything back

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  • author
    customer
    3 days ago
    Best Decision Ever

    I am so happy that I made this investment for my dog's protection. Everything is online, easy, and quick to pay once they have all of your pet's records from their veterinarian. I just got a 2nd dog and put him on immediately. Very reasonable and very responsive. Very happy client.

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  • author
    Larry Rosenberg
    4 days ago
    Fast and accurate

    Fast and accurate. I submitted a claim for a wound and it was handled quickly and efficiently.

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  • author
    Merle MacFarlane
    4 days ago
    Quick and easy claims process is so…

    Quick and easy claims process is so refreshing! Thank you Pets Best!!

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  • author
    Lauren Mantey
    4 days ago
    Our pups have had several significant…

    Our pups have had several significant illnesses this year, and Pets Best has always been there for us! Filing a claim is so easy and we are always reimbursed quickly. We are so thankful to have Pets Best insurance, as they allow us to say “yes” to any test/procedures our pups may need!

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  • author
    Linda Pelton
    4 days ago
    This is the the Greatest Dog Insurance…

    This is the the Greatest Dog Insurance plan ever. They not only paid 90% but they sent you out a note and let you know how things are going. Love them!!!!

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  • author
    Pat Weaver
    May 12, 2022
    Great response when a bill is…

    Great response when a bill is submitted but can't wait until the deductible is met.

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  • author
    katie shultz
    May 12, 2022
    So far, so good!

    I’ve only had it for about a month but so far so good! I got back like 95% of the first claim I submitted!

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  • author
    Lauren James
    May 11, 2022
    Claim not processed after 3 months and…

    Claim not processed after 3 months and three phone calls. Received different responces from three different people I spoke with. Was not even trying to get a refund. It was my first claim and I only wanted my vet bill to be applied to deductible. Will definitely be canceling from these shysters!!

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  • author
    ROSEMARY
    May 11, 2022
    Claim refund in two weeks

    Claim refund in two weeks, eady to upload info online. Thank you

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  • author
    Michael Gordon
    May 11, 2022
    Horrible

    Horrible. They take forever with claim reimbursement. I had one that took almost 2 months

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  • author
    Jen
    May 11, 2022
    Fast and Easy service

    I submitted a claim and by a few days I had a statement saying when it will be in my account! So quick and easy

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  • author
    Alex
    May 10, 2022
    The whole process was so easy

    The whole process was so easy! From Enrolling to completing a claim and the reimbursement was so easy!

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  • author
    Malise McKenzie
    May 10, 2022
    Excellent Service

    Filed a claim and it was handled within 24 hours. Excellent and fast service.

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  • author
    Erika Durell
    May 10, 2022
    Pets Best was very helpful and super…

    Pets Best was very helpful and super prompt with a response.

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  • author
    Cara Reed
    May 09, 2022
    Highly highly recommended

    Highly highly recommended. They saved us so much money!!!!

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  • author
    Nelson
    May 09, 2022
    I am realizing this Insurance it’s not…

    I am realizing this Insurance it’s not covering anything like the point of having insurance to help out financially and reimburse

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  • author
    Carolyn Sikes
    May 09, 2022
    Positive experience

    Unfortunately, I had to use the illness and rehab portions of my policy for a ruptured disc in one of my dogs. Pets Best promptly reviewed the case and paid out per the policy. My dog is now on the road to recovery.

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  • author
    Sylvia
    May 09, 2022
    This is the BEST Pet insurance!!!

    This is, the absolute BEST pet insurance! They are responsive and handle claims quickly. I HIGHLY recommend Pets Best after 7 years of use!!

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  • author
    Angie Wildermuth
    May 08, 2022
    PetsBest has been able to help me out…

    PetsBest has been able to help me out with three of my dogs. They are always quick to get back any claims. Thank you!

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  • author
    Allie
    May 08, 2022
    Wonderful experience.

    I have had nothing but positive experiences with PetsBest. The system they have in place is so simple and very efficient. The only concern that I have is the time that it is taking the claims to come back - as it has become longer and longer. However, they still get them back to me within an acceptable about of time, so that I am able to pay off the credit card on time.

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  • author
    L Newton
    May 08, 2022
    My recent experience was accurate and…

    My recent experience was accurate and timely. I have had a few submissions take longer than usual but that has not affected my thoughts towards the company. I think they are great and they have taken good care of my fur babies. I would recommend them all day long.

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  • author
    Jaime Lee
    May 08, 2022
    Excellent coverage, great staff

    We recently had an emergency with our dog, and knowing that we had coverage enabled us to proceed with lifesaving care without fearing that it would put us into real debt. The coverage was exactly as stated, no games. When I called with questions the representative was so helpful and kind. I'm so glad that we had gone with Pets Best and were covered!

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  • author
    KLM
    May 07, 2022
    Feeling Let Down

    It’s disappointing to spend so much each month and find out HOW MUCH isn’t covered. I’m grateful it exists, but seriously, it seems like it ought to be more comprehensive; a return of $90 on a bill of $250 isn’t great. And last spring, claims used to take a day or two - now it’s a couple weeks. Really? Insult to injury. No longer sure this is the right plan or the right company.

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  • author
    Ann T
    May 07, 2022
    Fast and reliable

    Quick response after submitting the first claim for our golden retriever puppy. Hope any future claims are handled with same level of efficacy!! Thank you!

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  • author
    Raylynn
    May 07, 2022
    Absolutely the worst insurance company

    Absolutely the worst insurance company. I have been waiting over 58 days for a claim to be processed(total spent on vet in the last 58 days is $2200+). I have called over 10 times to check in on the claim and to make sure all documents were good. There were a few issues on my end that were resolved(incorrect pet name on records. The vet misspelled by ONE letter). I have emailed medical records and itemized receipts multiple times! Something is always wrong or missing. I had my vet call and ask exactly what they needed. The vet has emailed and sent fax records, items receipts and receipts paid. No one ever knows what is going on or how long more it will take to process. I have asked for the supervisor or manager, nothing. A few times I was tole everything was good and is being processed to only get an email, not even a call, to let me know something is missing. Emails were just generic emails, didnt specific spell out what needed to be done. It is so frustrating! I had 3 dogs signed up with petsbest since October 2021. After having to constantly check on my claim I removed 2 of my pets. They are losing business cause they don't have their act together. Avoid this company at all cost!

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  • author
    String Duo
    May 07, 2022
    Very helpful and very fast with…

    Very helpful and very fast with processing claims.

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  • author
    Jay
    May 07, 2022
    Couldn't Be Happier

    I have never had pet insurance, however Pets Best is always easy to deal with. Submit claim and in a timely manner you get an EOB and reimbursement. Definitely 5 star company!!

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  • author
    Nina Shakarian
    May 06, 2022
    Easy to submit a claim

    It was easy for me to submit claims on my two dogs. I received quick confirmation then a follow-up of what was taken care of and the itemized paid receipts. Thank you PetsBest!

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  • author
    Maggie Bagnal
    May 05, 2022
    I really appreciate how easy it is to…

    I really appreciate how easy it is to file claims through your online system

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  • author
    Rajshree Venkat
    May 05, 2022
    They are amazing

    They are amazing and the speed in which they respond is worth kudos🙏

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  • author
    Evelyn
    May 05, 2022
    Fast

    Quick reimbursement of our claim for our senior dog’s illness and medical treatment.

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  • author
    customer
    May 04, 2022
    Woof (Thank you)

    The claim process was smooth and received a timely reimbursement for more than expected. Highly recommended

    ...

  • author
    Cathy Brown
    May 04, 2022
    Quick and honest response

    Quick and honest response Great company

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  • author
    Ben Pinkert
    May 04, 2022
    Great benefits

    Great benefits, helped a lot when my puppy got sick.

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  • author
    Megan Tompkins
    May 04, 2022
    Submitted vet receipt and had…

    Submitted vet receipt and had reimbursement in my bank account within THREE business days! That’s impressive

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  • author
    lou alleva
    May 04, 2022
    Everything was good- thanks

    Everything was good- thanks

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  • author
    Alex G
    May 04, 2022
    Fair and quick

    Pets Best has quickly, and most importantly fairly, paid out all my claims. It’s an incredible relief to know my dog will be able to get the care he needs without having to worry about cost

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  • author
    Lisa Taveras
    May 04, 2022
    I am very happy with my dogs insurance

    I am very happy with my dogs insurance, they are very reasonable.when I submit my claims I get a response back right away.

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  • author
    Jason Durrant
    May 03, 2022
    They don’t cover anything near what the…

    They don’t cover anything near what the vet charges. I’m paying $400+ a year to save $40?? I will probably be canceling soon.

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  • author
    Amanda
    May 03, 2022
    Very efficient claims process

    Last year my dog suffered from intermittent limping and at first was unsure of the cause. We discovered it was a CCL tear and he had surgery. I submitted all claims for X-ray, tests, surgery and all were approved and processed very quickly. This year my dog tore his CCL on the other left and had surgery. I submitted a claim the day we picked him up from surgery and the claim was approved and process less than 2 weeks later! Could not ask for anything more!

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  • author
    Mary
    May 03, 2022
    Satisfied

    I’m satisfied with the service I receive from you.

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  • author
    Eddie Holmes
    May 03, 2022
    Money Wasted

    I will pay approximately $200 annually for a wellness coverage that on my initial vist for a new dog it was $291. It covered $150. Reimbursement was prompt. So now with insurance my net payout for my $291 annually wellness visit will be $341. Average annual vist after this is about $175 with $89-95 recovery. You do the math. Needless to say. My last year for enrollment.

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  • author
    AJ
    May 02, 2022
    Grateful!

    We have been so pleased with Pets Best. The claims process has been easy and fast, and we’re relieved we have it!

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  • author
    Sarah M Holland
    May 02, 2022
    I was a member of Pet's Best from 2013…

    I was a member of Pet's Best from 2013 - 2022. The plans are good overall I believe them to be fair in their assessment of honest repayment of funds based on your plan. They never questioned the treatment we used for our pet or why we were at the vet. They always paid us according to our plan. There were times when it may of taken 3 weeks to get funds back and at times it was quicker. I would suggest to anyone looking into Pets Best to buy the most coverage for your pet as changes cannot be made once you chose your plan. If you need the funds back right away, maybe chose a different company. Overall, I gave Pets Best 4 stars for their support of my pet through regular visits, laser and acupuncture, cancer, and euthanasia.

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  • author
    Kyle Pinch
    May 02, 2022
    Highly recommend

    Always helpful and works with you. lately the claim turn around has been very quick with is very helpful with reimbursement. Highly recommend for insuring your pets.

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  • author
    Peggy Bowling
    May 01, 2022
    I have not had one bad experience with petsbest and they pay claims quickly

    I have not had one bad exp

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  • author
    Deanna Euritt
    May 01, 2022
    I am very grateful for my coverage with PetsBest

    I am very grateful for my coverage with PestBest. My dog had cancer and it was covered completely minus my deductible. My little dogs life was saved and it did not bankrupt me. Claims were easy to file and usually paid within a few weeks. I highly recommend PetsBest for major accident and illness coverage. I appreciate the two dog discount as well.

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  • author
    JigNesh
    May 01, 2022
    Best Pets Best

    Best pets insurance. Fast claim process.

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  • author
    Daniela
    Apr 30, 2022
    Super efficient

    Super efficient, fast and reliable. So happy to have this insurance for our little dog.

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  • author
    Yolanda Klemmer
    Apr 29, 2022
    I was contacted sooner than it was…

    I was contacted sooner than it was estimated. The first contact was due to the need to submit additional information but the reimbursement was sent within days of the resubmission!

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  • author
    Salvatore
    Apr 29, 2022
    The most expensive claim we submitted…

    The most expensive claim we submitted took more than 43 days to complete. That is not acceptable. I accrued interest charges on my credit card because the claim took so long to complete.

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  • author
    Susan Gentile
    Apr 29, 2022
    I have been very pleased with Pests…

    I have been very pleased with Pests Best so far! The claims I have submitted have been accepted and reviewed very quickly...and EOB is sent in a timely manner..and refunds are generated very quickly, especially if you have direct deposit.

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  • author
    Ceceilia J Miller
    Apr 29, 2022
    I just got this insurance for my baby…

    I just got this insurance for my baby boy Max, I really love how easy it is to use this app. So far so good. My expenses are covered for Max. I recommend anyone with pets to get this insurance!

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  • author
    Charity Harding
    Apr 29, 2022
    Amazed at how quickly the claim was…

    Amazed at how quickly the claim was processed! Has given us great peace of mind in our fur baby's care to know we can depend on her insurance when needed. Invaluable! Thank you!

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  • author
    Alix
    Apr 28, 2022
    Super easy platform

    Super easy platform! Love having the ability to submit my invoices with such ease & receiving a quick response about the explanation of benefits. Thank you!

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  • author
    SR
    Apr 28, 2022
    Excellent experience and service

    Excellent experience and service

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  • author
    Sarah Vickers
    Apr 28, 2022
    So Grateful for this Insurance

    About 2 weeks ago, my 8-year-old Dane mix Abby was rushed to the emergency vet where she was diagnosed with a hemoabdomen bleed. Subsequently, she was transferred to an emergency hospital where she had surgery and stayed through the weekend. Unfortunately, she was diagnosed with cancer. Obviously, we are totally heartbroken over this development as she has been a happy and healthy girl up until this point. One comfort in this process is the knowledge that Pets Best is on our side. We enrolled her 2 years ago when she obviously had no health issues and I'm so glad we did. The tier of insurance we got for her means that after reimbursement, our out-of-pocket cost will be a very small fraction of the actual cost of her care. Knowing that made it so much easier for us to move forward with surgery and we'll continue on with chemotherapy; we just want as much time with our girl as possible as she is so sweet and precious to us. If we didn't have this insurance, I don't know how we could have covered the cost of her emergency care and surgery, much less ongoing treatment for her cancer. It breaks my heart to think we would have had to make a very different call due to our financial situation. I can wholeheartedly say that because of the wonderful doctors who cared for her and Pets Best, we are now lucky enough to have more time with our baby girl. Thank you Pets Best!

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  • author
    Vilija
    Apr 28, 2022
    The service I’ve received from Pets…

    The service I’ve received from Pets Best is explained clearly and my claims are processed efficiently. I am very satisfied!

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  • author
    Janine Vorhees
    Apr 28, 2022
    PetsBest was a perfect choice for us

    PetsBest was a perfect choice for us. App is very good, the submission of claims is fast and easy. I received my reimbursement within a few days. Highly recommended.

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  • author
    Bonnie Jean Kennedy
    Apr 27, 2022
    Best experience ever first time using…

    Best experience ever first time using it and received my direct deposit with a week

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  • author
    Harpreet Singh
    Apr 27, 2022
    It’s a really great insurance!

    It’s a really great insurance!

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  • author
    Cheryl Sullivan
    Apr 27, 2022
    Claim turnaround is slow, but customer service was helpful and friendly

    We have pet insurance for our 1 year old cat and 1 year old pug. We filed two claims in early March for our dog and in my opinion the turn around time was very slow. I have nothing to compare it to since this was our first time using pet insurance, however when I read reviews before purchasing the insurance people said it was very quick like a week or less. I have not found that to be true. Explanation of benefits on claims was a bit difficult to read through, however customer service was very available, friendly and helpful. So far so good.

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  • author
    Ms. Ladybug
    Apr 27, 2022
    Assist with pet medical bills

    Assist with pet medical bills. Would be nice if paid upfront instead of the backend.

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  • author
    S P
    Apr 28, 2022
    Takes Forever….

    I had used Pets Best with my previous dog for 10 years. I was extremely pleased. I am using it now with another dog for 5 months now and my experience is just so so. Claims take 6 weeks minimum for anything non routine. They have had medical records for > a month and it still says “ reviewing”. They are beyond SLOW in processing claims. I contacted my vet to confirm requested medical records sent 5 weeks prior. My Medicare is faster!! I would probably shop around if I were to start over again.

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  • author
    Sherry J.
    May 11, 2022
    Very grateful for Pets Best insurance…

    Very grateful for Pets Best insurance for our dogs. Our oldest dog had an ACL injury and we were willing to do anything for her to give her the best life. We found a veterinarian hospital that was willing to take care of our ole girl, and Pets Best insurance worked with the hospital and myself to get these claims processed. Our dog’s surgery was almost $5000 and our insurance covered over $4000 of it. I don’t know what we would have done if we didn’t have insurance we didn’t trust.

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  • author
    Lindsey Jackson
    Apr 27, 2022
    Great experience, very straightforward

    I had a great experience with Pets Best, my dog had to have emergency surgery after eating a toy that got stuck inside, and Pets Best was very straightforward to use. I got my refund back (minus the deductible and coinsurance) in just two weeks!

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  • author
    Amanda Parsons
    Apr 26, 2022
    SO glad I got it

    SO glad I got it! The insurance has been so helpful and, once you meet the deductible, they have paid -- without issue -- medications for my puppy, urgentcare visits, etc. Like anything, when your pup is having seizures and you are making ER visits and are already nervous and stressed about it all and want the dog to be ok, it's comforting to know that the bills aren't mounting and you can afford the care that they need.

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  • author
    Dave
    Apr 26, 2022
    Transparent, sensible review

    Here's my feedback/review after 360 days using this pet insurance. If you're searching for pet insurance right now, like I was doing a year ago, Pets Best offered pretty comprehensive coverage for a dog older than 5 y/o. Unlimited annuals, 500 deductible (reasonable), 80% co-insurance - all for $60 a month(2021). I thought, ok, let's go with that. Half way through the year my dog had an illness I wanted to have checked. After roughly a month since I submitted a claim they, took that out of the deductible so I paid out of pocket - around $300. A few months later another thing came up with my dog, minor accident playing at the park resulting in a paw injury. Went to the vet, had her patched up and then submitted the claim. Again, took forever and finally got a response that I had successfully reached the deductible. No reimbursement. By then I was out of a year's worth of insurance plus the out of pocket expense to go to the vet. No return yet. I figured since my renewal was coming soon, I would continue with them hoping that claims would be faster now that there was a history. All of a sudden, a letter comes in the mail. Premium goes up by $20 starting the new policy year. Now they want to charge $80 for the same amount of coverage. The reason: "premiums in my area are up because of rising vet costs". I was honestly giving them the most patience and trying my best to not have to go to another insurer. I tried to get a good answer as to why they would increase my premium by that much if none of the claims I submitted resulted in a pay out. I asked to reduce the premium but the best they could do was to offer to reduce coverage or increase the deductible. Closing thoughts: After a lot of research, I'm moving on to another policy. Pet insurance in general is a big scam and these companies are charging higher fees each year while also avoiding payouts with loopholes. Unfortunately this company missed the mark by jacking up the prices by a significant amount to loyal customers and to me, that means they are ok without my business. I've chosen a new policy and will be cancelling my PetsBest policy before it renews at the end of the month.

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  • author
    cadmom
    Apr 26, 2022
    Customer service answered all my…

    Customer service answered all my questions and the process was a lot easier than I thought it would be

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  • author
    Ana Christie A.
    Apr 23, 2022
    A good Pet Insurance

    As always, very quick, smooth & simple steps when submitting forms for reimbursement. My only concern though is there was a price increase & I wasn’t informed either by email, phone call or letter. My credit card auto deductions just showed the price change suddenly. I think a notice of price increase in whatever form is appropriate. Overall, service & staff are pretty good.

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  • author
    Taylor Eckel
    Apr 22, 2022
    An Honest Review of Pros & Cons

    PROS: - premiums & coverage are priced competitively - It’s easy to contact customer service and the representative I spoke with was personable and clearly addressed all my questions CONS: - really long turnaround time on processing claims

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  • author
    Lynda H
    Apr 22, 2022
    I had an emergency for my cat and I…

    I had an emergency for my cat and I submitted several bills and Pest Best processed the claims in a timely manner, which was definitely needed. Thank you Pets Best

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  • author
    SIKYU RIOS
    Apr 22, 2022
    No check after 7days

    Making the claim is easy but it's been more than 7 days and I don't receive the check.

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  • author
    Alice & Albert Simmons
    Apr 22, 2022
    MY pet is their Priority

    These are really great helpful people that have your pets best interest at heart. They are reasonable and do good work. I have never had a problem getting a claim processed or paid in the years that I have been with them.

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  • author
    Michael Tinoco
    Apr 22, 2022
    I have been a Pets Best member since…

    I have been a Pets Best member since 2020 and I am completely satisfied. Jeezy is the most important member of my family and his well being is equally important. Pets Best has been a great supporter and I plan on being with them for many years to come. They also process claims rather quickly and the communication is excellent, as well.

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  • author
    Nancy Parr
    Apr 22, 2022
    Should be Pet's Worst My puppy is dead

    Should be Pet's Worst. I purchased a policy for my new puppy. After the waiting period I took her to the vet because she began limping.She was diagnosed with severe hip dysplasia and was euthanized because this very unethical would not accept my claims. Instead they backdated and cancelled my policy so I could not file a claim for my other vet bills.

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  • author
    Xochitl Moya
    Apr 21, 2022
    TurnROUND TIME IS SO GREAT!!!

    TurnROUND TIME IS SO GREAT!!!

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  • author
    Joanne Centola
    Apr 21, 2022
    Always excellent service No regrets

    Always excellent service No regrets , that I have this policy!

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  • author
    MH A
    Apr 21, 2022
    Honest Review

    Let me start off by saying they are a competitive and legitimate company. However their claims process is very long and your first initial claims are handled poorly. Your claims are also handled depending on how competent the staff is which in my experience is a very minor few know what their doing. I was told so many contradicting things by agents and made me extremely stressed and questioning why I bought this insurance. However through all the hassle and wait time I went through my claims were eventually approved. My pets medicine is also approved which is a big help. I'm concerned on where my rate is gonna go when my policy is up for renewal as I don't have full trust in this company with terms of that. I feel they might lure you in with a lower price to be stuck with a higher one later on yet I cannot speak to this yet but have heard stories that the rate increase was high. I want to note when signing up it was agreed to a 21 day processing time, but then changed to 39-45 days average time for processing. I'm not sure that is all that fair to the customer. I also made sure to provide all documentation needed for my pet from when adopted with all vet records on file and still had long processing times. When I spoke to an agent pets bets told me they didn't have this information and I had to resubmit all my documents, further taking away my trust. Again, All my claims have been approved so my rating is solely based on compensation and their plans. They have the highest reimbursement limits, lowest deductible, and lowest annual cost. But processing time and customer service needs work, for transparency to customers and to gain faith their protected. Im going to see where my policy goes and get a good idea how this policy will hold up in the long term with more time. Hopefully they gain my trust and faith I can keep long term.

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  • author
    Mrs Cornell Haynes
    Apr 21, 2022
    Reimbursed as Plan States

    My puppy was very sick, and had a pretty expensive bet bill. Within two weeks of submitting my claim, I was reimbursed. It’s comforting to know when you pay for a plan, they’re there when you need them, and within a reasonable amount of time.

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  • author
    Brian Fox
    Apr 21, 2022
    Great experience so far

    Great experience so far. I've insured our three dogs with Pets Best and I'm happy with them

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  • author
    Sandra Mercurio
    Apr 18, 2022
    Very efficient

    Very efficient. Fast review and notification of claim status. Website very friendly easy to navigate

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  • author
    vern jennings
    Apr 17, 2022
    Pet's Best is the greatest

    Pet's Best is the greatest. 2 years ago, our 5-year-old dog was diagnosed with Squamous Cell Carcinoma. It was very advanced and was given 3 - 6 months with no treatment and 12 months with radiation and chemotherapy treatment. We love Gunner and there was no question we would try treatment. Now, 2-years later, he is doing fantastic. Since the diagnosis, the total treatment has cost $38,500. Pet's Best has paid $29,600 of that. Pet's Best you are literally a life saver. Thank you so much!

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  • author
    Richard Wysocki
    Apr 17, 2022
    Simply the Best!

    I’ve been with Pets Best for many years after constant disappointment with other pet insurers. They are absolutely the best in terms of coverage and customer service and I have recommended them to many pet-owning friends. Given the availability and attendant cost of advanced veterinary medicine, solid coverage from a caring provider is a must. Simply a fantastic company!

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  • author
    Sherry Farag
    Apr 17, 2022
    Inefficiencies in processing claims.

    Several of the claims take way too long to process. All wellness claims are automatically rejected, without any decent explanation and the benefits are within the guidelines. This is also the more expensive portion of the plan. I have already started shopping for better plans for my dog.

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  • author
    Sandeep Ramchandran
    Apr 17, 2022
    Best Decision Ever

    After having researched multiple insurance providers, we signed up for Pets Best in Sep 2021 when we adopted an 8 weeks’ old Black Lab male pup. To date, they’ve processed all claims (Wellness, Kennel Cough, Entropion, etc.) within the stipulated timeframe. Explanation of Benefit is fairly easy to comprehend. Highly recommend Pets Best for 1st time pet owners.

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  • author
    Amelia Montoya
    Apr 17, 2022
    My claim was fast and quick

    My claim was fast and quick. Very pleased

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  • author
    Jan Uzzo
    Apr 16, 2022
    Had a wellness check up 4-12-2022 and…

    Had a wellness check up 4-12-2022 and claim was quickly reviewed 4-15-2022 and now just waiting for transfer of funds to my bank. My dog Bella needed heartworm test and meds and yearly blood work and also flea and tick meds. In all very happy I chose Pets Best. They care about your pet and you. Thank You Take wellness plan besides regular insurance well worth it.

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  • author
    George
    Apr 16, 2022
    Medium high price for the policy

    Medium high price for the policy. Takes A LONG time to get paid for claims. Probably can do better

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  • author
    Jay
    Apr 16, 2022
    Very easy process…

    Very easy process getting insurance for my puppy. The process of putting in claims and getting refunded was fast and easy as well. I’m glad I did my research and picked the best insurance for my puppy.

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  • author
    Lynn Bingham
    Apr 16, 2022
    Filed a claim for annual vaccinations

    Filed a claim for annual vaccinations. Was easy to upload a copy of vet receipt. They responded quickly and issued payment within a couple days.

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  • author
    Nadine
    Apr 16, 2022
    Highly recommend, quick and easy process

    My dog needed emergency medical attention after ingesting xylitol. PetsBest was amazing and easy to work with. I submitted my claims through the app and was able to check the status of my claims. An EOB and payment was issued within a few weeks.

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