Feb. 20, 2023

2 min read

Pets Best Summary

Pets Best is one of the most established pet insurance providers on the web today. It was launched in 2005 by Dr. Jack Stephens, who actually helped to kick start the pet insurance industry some 40 years ago. Today, the Pets Best service stands out thanks to its international pet coverage and unlimited protection.

Pros

Affordable accident-only coverage
Unlimited plans available
24/7 pet helpline

Cons

Some coverage exclusions are vague
Wellness treatments are not included

Pets Best at a glance

9.6

Editorial score

Online experience

Excellent site with mobile optimization, learning resources, and live chat

10.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

10.0

Claims payout waiting period

Days

8.0

Customer support

24/7 communication and a pet hotline available

10.0

Bundles

Multi-pet and multi-policy bundles available

10.0

Pets Best View Rates

What's Covered?

Because Pets Best has a wide range of different plans, certain expenses, such as medical evaluations, are only be covered by certain packages. With the exception of the budget accident-only policy, all Pets Best policies will cover these costs:

Illnesses including cancer, diabetes, allergies, and cruciate ligament injuries
Skin and ear infections
Hereditary and congenital conditions
Emergency care, hospitalization, and surgeries
Dental issues
Prosthetics and wheelchairs

Insurance Plans & Pricing

Pets Best offers three different core service packages: Essential, Plus, and Elite. There’s not a massive amount of difference between them as all three can be used to pay for costs such as emergency room visits, medications, and surgeries. However, the Plus plan also provides coverage for veterinary exam fees. The Elite plan goes a step further with coverage for rehabilitation, acupuncture, and chiropractic treatments.

Pricing varies based on your location, your pet’s characteristics, your chosen deductible, reimbursement percentage, and annual limit. When we requested a quote for our female, mixed breed puppy with a $250 annual deductible, 90% reimbursement rate, and no coverage limit, Pets Best quoted us $32.48 per month for the Essential Plan and $39.65 for the Elite package.

By contrast, with the same plan setup, Pets Best quoted between $44.31 and $54.09 per month to protect our 10-year old American short-hair cat. It’s worth noting that your premiums will be dropped by 5% if you insure more than one pet.

Pets Best also has a fixed-rate accident-only plan. This costs $6 per month for cats and $9 per month for dogs, regardless of age or breed.

What’s more, you can add wellness protection through Pets Best with two add-on policies: $16 per month EssentialWellness plan or the $26 per month BestWellness supplement. These extra subscriptions have no deductible and can be used for costs such as flea prevention, vaccination, and microchipping.

What's Not Covered

No Pets Best plan will reimburse you for expenses related to pre-existing conditions or non-medical costs like special diets. Also, Pets Best won’t pay for problems generated by preventable conditions where a vet has previously advised you to take measures to avoid something turning into an issue.

Waiting Periods

A waiting period refers to the amount of time after your policy start date before your pet is eligible for coverage. Waiting periods vary by the type of coverage. Waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.¹

Coverage Limits

With all Pets Best plans, you can choose between unlimited coverage or a $5,000 annual limit. If your pet encounters any major medical issues, you could easily face over $5,000 in costs in a given year, so many Pets Best customers are better off with the unlimited option.

Reimbursement and Deductibles

When you take out a Pets Best policy, you can choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $50 to $1,000. The deductible is what you’ll pay out of pocket every year for treatment before your policy kicks in.

Let’s say you have a labrador insured with Pets Best on an Essential policy with an 80% reimbursement rate and a $500 deductible. If your pet requires an emergency $700 surgery at the start of the year, you’ll get $160 towards the cost. However, if $1,800 worth of medication is required later in the same year, Pets Best will reimburse you $1,440 because you’ve already paid your deductible.

Claims and Service

Filing a claim through Pets Best is extremely easy thanks to the helpful online portal. All you need to do is fill out a short claim form and attach it along with photos of paid invoices and proof of payment, such as a credit card receipt.

If you have any problems entering a claim, you can get in touch with the Pets Best customer care team over the phone or via live chat. Agents are available from 5 AM to 7 PM MST Monday to Friday and on Saturday mornings.

What You Might Like

Lots of Pets Best clients enjoy the pre-authorization system for claims of more than $500. This can give you peace of mind that the cost of a major procedure will be reimbursed before you decide to go ahead with it. All you need to do is submit a few documents, including an itemized estimate and your pet’s medical records, to get pre-authorization.

What Pets Best Could do Better

A downside of Pets Best is that the platform excludes parasites, pre-existing conditions, and preventative procedures from its coverage. Unfortunately, few insurers are willing to pay for costs relating to pre-existing conditions, but some alternative providers do have packages that cover parasitic infections and preventative treatments.

Contact Details and Address

You can reach Pets Best on the phone at 1-877-738-7237 or by mail at:

Pets Best

2323 S. Vista Ave. Ste. 100

Boise, ID 83705

How Pets Best Compares

	Pets Best	ASPCA
Reimbursement rate	70% - 90%	70% - 90%
Annual deductible	$50 - $1,000	$100, $250, or $500
Coverage limit	$5,000 or unlimited	$5,000 or unlimited

Pets Best Visit Site

Bottom Line

Cat and dog owners wishing to make sure the needs of their beloved pets are taken care of are sure to love Pets Best. Claim pre-authorization along with limit-free policies mean, once you’ve subscribed to Pets Best, you can rest easy in the knowledge that you won’t be left with a huge bill if your pet requires emergency treatment. Do keep in mind, however, that the Pets Best core plans don’t cover any wellness treatments or pre-existing conditions.

To compare more financial products and read more guides and reviews, visit BestMoney

Disclosure

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company, a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company, a Delaware insurance company located at 11333 N. Scottsdale Rd, Ste. 160, Scottsdale, AZ 85254. Pets Best Insurance Services, LLC (CA agency #0F37530) is a licensed insurance agency located at 10840 Ballantyne Commons Parkway, Charlotte, NC 28277. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

¹For all states except Maine:

· Accidents: 3 days

· Illnesses: 14 days

· Cruciate Ligament Conditions: 6 months

· Routine Care: 0 days

¹ Maine Only

· Accidents: 0 days

· Illnesses: 14 days

· Cruciate Ligament Conditions: 30 days

· Routine Care: 0 days

Written by

Jacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some costumers are saying about Pets Best

Excellent

•

Reviews 3,660

Excellent

69%

Great

Average

Poor

Bad

13%

julie a wilcox

11 hours ago

Herniated disk after a sudden fall - all covered by Pet's Best

Wow, I am so pleased with Pet's Best. Our pup had a terrible accident while we were camping, and herniated a disk which left his hind legs paralyzed. We ended up seeing 4 different vets and he had back/spine surgery. It was very painful for him, and scary & stressful for all us. One thing I didn't have to stress about was making the decision whether or not to get surgery or treatment. It was such a relief to be able to say yes to the needed treatment, and not be limited by financial resources. Pet's Best has helped me with the process every step of the way, and paid out per promised. We are now just about 6 weeks post-surgery, and with rehab (also covered!!), Jack is walking on his own now! Not very steady yet, but he is getting a little better every day. I am so grateful for Pet's Best, and will certainly spread the news. One of my friends has already subscribed. One of my friends has already subscribed.

len brown

16 hours ago

Prescription processed fast.

kelly ford bergeron

2 days ago

A HASSLE!

I called to change the deductibles for my pets 7 days ago. I got a letter stating that the same amount would be drafted from my checking account as before. I called and zero changes had been made and all I got was excuses for the previous rep not doing her job! I asked for the change in writing because I do not trust them, the girl said it would be 72 "business hours" depending on when it was submitted, before I got it in writing by email. She also said, "we will call you if we cannot send it to you by that time". I said, "if you cannot send it by that time, I will cancel the policies"!

tyler

3 days ago

Look elsewhere for your pet

Upon denying my first ever claim as a customer, they again denied the appeal. Denying an appeal that had my own veterinarian state that the claim should not be denied. Further, they incorrectly stated that my dog had allergies and therefore a pre-existing condition. My dog has never been tested nor diagnosed with allergies, and the mere fact that you use documentation of my doctor "discussing the possibility of allergies" as diagnoses is absurd. Further, they use the diagnoses of Dermatopathy as a pre-exisiting condition and somehow try to link an ear infection to a previous issue of skin irritation on the stomach, two of which are completed unrelated, and I find it laughable that they can use such a umbrella diagnosis of dermatopathy as a pre-existing condition where you can then deny ANY AND ALL CLAIMS of a skin irritation. This is the most outrageous experience I have dealt with an insurance company before and I will be absolutely recommending any animal owners I know to look elsewhere if they are interested in pet health insurance. conveniently, the appeal process took just the right amount of time before my next premium payment was due, 71 days to be exact for an appeal for something as small as an ear infection, Scam.

erika berge

3 days ago

Reimbursement times.. over 2 months and still haven’t gotten my money back.

I have carried this insurance for over a year now. I recently submitted a string of claims for my dog who had surgery for some lumps and bumps. Though I understand reimbursement takes time, I have never experienced the wait times like I did. I would check the status of them frequently and nothing occurred until about 1.5 months later when they needed to know if I was carrying insurance from over 3 years ago. It was a little disheartening because the claims are considered finalizing but I still haven’t been reimbursed… almost 2 months later now.

lynne

4 days ago

Super Fast Reimbursement

Once the correct paperwork was submitted, everything went smoothly. Great phone support from customer service!

patricia moore

5 days ago

Great Service in Timely Manner

The hold time to speak with someone was very minimum. The processing of my claims was done in a timely manner. Love their website!.

susan peterson

5 days ago

Everyone I spoke too is very pleasant &…

Everyone I spoke too is very pleasant & very helpful, although I thought it took too long to complete the claims process

daniel

6 days ago

Best service ever

This insurance is the best, rapid response and you can do everything online, easy to file claims and funds get transfer to your account.

r. scott slaybecker

6 days ago

Don’t waste your money

Originally we signed up for a $1000 deductible - that’s on us. For one year we’ve been paying $600 for nothing at all because we haven’t met the deductible. After a lot of planning and research, I wanted to reduce the deductible to 200, but we couldn’t due to their policy (can’t reduce by more than 200 at a time). So we’re leaving and saving our money.

sue melancon-klein

6 days ago

Takes way to long to pay claims.

tara kraatz

7 days ago

Horrible turn around time

When we signed up for the insurance everything said it was a fast turn around on being reimbursed. Our first claim took a very long time to process. This most recent claim took almost 4 weeks. Causing my bills to be late. I purchased insurance so that I would be covered and not have to save up or go without things not to have to wait a month for reimbursement and have late bills.

amanda

8 days ago

Takes too long for reimbursement

The claim review process takes an excessive amount of time. It is usually 30+ days in order to get an explanation of benefits, plus an additiona 5 business days to obtain the coverage funds. I am still waiting on reimbursement for claim submitted. Half of it was considered but half is still under review.

teresa otto

8 days ago

Easy process to submit claims

Easy process to submit claims. I am so grateful for the insurance as it allows me to continue to properly care for my cat. Thank you so much!

judy r

8 days ago

My last claim was settled in 3 days

My last claim was settled in 3 days! The reimbursement was conveniently transferred to my bank account. I received clear accounting of the claim by email. Have been very satisfied with speed, communication and fairness by Pet's Best of my claims in the past.

emilie

9 days ago

Denied my claim because they didn’t trust my specialist vets’ diagnosis

There is zero reason why my claims should have ever been denied in the first place. I had to go through hell and have been put on financial strain because someone on your team changed her diagnosis from “unknown illness” to “intestinal parasites” when she was NOT hospitalized due to intestinal parasites. Your staff who decided their own diagnosis of my dog are not her vets, so there is no way they could make that determination. She was seen by specialists and they are the best vets in the field, so your team of technicians are no where near as qualified as the specialists are to diagnosis my dog against what the specialists diagnosed. The first agent I talked to on the phone after the denial was not helpful at all and even gave me incorrect information, delaying my appeal further. The next person I talked to was helpful and heard my concerns, said she would have a supervisor call me back or she would call me back to discuss my concerns but no one called me. Also, your company advertises “direct pay to vets” but it’s not direct pay. It’s reimbursement to a vet after a approval process which no vet would EVER agree to “maybe be paid” weeks after the bill was sent. That is false advertising, which is illegal and is a lawsuit waiting to happen. The ONLY reason I am giving 2 stars is because my appeal was approved. However, I shouldn’t have had to go through all of this. I selected this insurance company after hours of research, trusted you all to support me when I’d need it, and I’ve been faced with deceit and lies. I’m hoping things improve so I don’t have to change insurance plans, so I’m giving you all one more chance. I know I’m just one person out of thousands that you all have plans with, so me leaving doesn’t hurt your business but I hope you at least listen to these concerns and don’t do what you did to me to anyone else.

lynne

9 days ago

First time using Pets Best

First time using Pets Best. It was easy to use the app and upload my info. The turn around was very quick. I am very happy!

helenakatt.net

10 days ago

Fast and reliable

Easy submission for claim and claim processing was super fast..

jay greenberg

11 days ago

Payment

Payment was made for 90% of costs and in less than 1week. Dog is currently being treated for lymphoma for 2nd time in 2 years and claims are being made rapidly, and no big increase in premiums

mike

11 days ago

Slow claims processing

The notably poor timing for claims processing, approvals, and payment - particularly for very large claims - is a frustrating feature that does not look to improve any time soon. We’ve been insured for years and most of that time has seen “higher than normal claims volumes” as the rationale for Pets Best’s delays. We will seek coverage from another insurer for our future pets.

maritza

11 days ago

great service

GREAT SERVICES

john anderson

12 days ago

Simply The BEST

Simply The BEST, Pet’s Best Insurance!!! Excellent coverage, easy claim processing, quick turnaround on reimbursement!!!

alex k

12 days ago

Lengthy claims, multiple appeals. Not worth it

Had then for the first 6 months of having a puppy. Took ~3 months to get decisions on claims. Another 3 months to appeal—and I had to appeal every one. They considered an attack at dog park a pre-existing conditions because bacteria was present in his wound, and our dog had itchy skin when we adopted him. Everyone I spoke to on the phone was lovely, thus the 2 stars. But the actual insurance and claims/appeals process wasn’t worth it. Switched to a different provider

michael

13 days ago

maggie

great service and prompt reply....they let you know whats going on

jay abeysiriwardena

13 days ago

It took forever to get a claim back

It took forever to get a claim back, and also got my puppy neutering done, after $650 only received $150 back. Not sure if this insurance really worth anything honestly for $55 per month. That’s $650 an year and $6600 a 10 years, but we all want our pets to live long but this insurance don’t return much.

edward lipsitz

13 days ago

I have never had as speedy a turnaround…

I have never had as speedy a turnaround on an insurance claim of any kind. You were swift, accurate, and considerate. How many insurers get to hear that!

customer

13 days ago

I got this insurance in 2012 for my…

I got this insurance in 2012 for my dog. My dog was healthy so I never get to use it for about 8/9 years. At the age of 10 she was diagnosed with heart failure disease, her plan max for "incident" ( this is what they call her illness) was only $2500 . When I called - they explained that my policy is old and doesn't exist any longer. I asked to change a plan, which has not available?! Only to cancel and get a new plan, which would make me a "new" customer whose dog's heart disease would be treated as an " existing condition". After 11 years of being with this insurance and now paying $270 a month - my dog's pills and cardiologist would not be covered. I wish I can leave 0 stars. If you plan to get a new plan with pets best, do yourself a favor and go somewhere else. I am canceling after 11 years. This is why we get insurance - to have it now when I need the most. Utterly disappointed that I have to pay out of pocket for this.

my life

14 days ago

After all you will be better by paying…

After all you will be better by paying your own instead of having insurance. It doesnt cover anything. Out of 350 i just got back 64

debbie s.

14 days ago

I did my homework by researching many…

I did my homework by researching many pet insurances. This was the first time I ever purchased insurance for any of my pets. I am so happy that I chose Pets Best! They have many options to choose from and they have made my life so much better because I sadly have had to use it on my dog who is now terminal with heart disease. If I did not have this insurance, I would never have been able to help extend her life. For that I am extremely grateful.

taryn higgins

14 days ago

Good process overall

Although the reimbursement process took a bit longer than expected, it was a relatively easy process. I wasn’t aware there are co pays so the reimbursement was less because of that as well. Overall it was a good experience though and I’m thankful for the insurance itself.

elizabeth lopez

15 days ago

They respond so quick to my claims

nicole p

15 days ago

Highly recommend PetsBest!

We have had our insurance thru Pets Best for almost 4 yrs when we got our mini golden doodle. It have been so easy to use the app and submit claims. Highly recommend to anyone getting a new puppy or dog!

cheryl faber

17 days ago

PETS BEST A PLEASURE TO WORK WITH

gIRL SMART POLITE TO THE POINT

britni holleran

17 days ago

Unsure as to why neutering is not…

Unsure as to why neutering is not covered. Long wait time to receive response after receipt was submitted.

magaly montenegro martinez

17 days ago

It was fine

It was fine, I went through the process and summited the information needed. It took some time to get a determination

shelly anello

17 days ago

No surprises

I have very much appreciated that Pets Best settles my claims without surprises. The things I expect to have covered are covered and the communication is customer-friendly.

mimi

17 days ago

We have never had pet insurance before

We have never had pet insurance before, but when we got our Basset Hound puppy we decided it was a good idea. I filed 5 claims one night using their app. It was very simple to do. I thought it would take a while to get any response about the claims. However, I got separate emails the very next day about each claim with the amount that we would be refunded on the claims. I just wish our personal health insurance was this fast.

ryan brown

18 days ago

great service overall

great service overall, claims processing can take longer but we’re happy with the coverage for our dog

margo duarte

18 days ago

Pets Best reimburses me for wellness…

Pets Best reimburses me for wellness checks for my doggie including some of the vaccines and tests that the vet requires. They paid part of the dental cleaning that I need to have done annually since my doggie needs his teeth done every year. They are quick and fair.

naresh

18 days ago

Fast and efficient service

janet rice

19 days ago

I’m so happy with PetsBest

I’m so happy with PetsBest. I chose them just to have something as I evaluated seemingly endless pet insurance choices. A few months later, I had to make a substantial claim. I’d be deep in debt without PetsBest. They have done exactly what they promised, and are prompt, efficient and kind. Thank you!

tani

20 days ago

I called about a claim and it was…

I called about a claim and it was answered very quickly and the agent explained everything and was very patient when I questioned things.

edgar whitener

21 days ago

Well done

Took a little longer than expected to process but they sent a nice note apologizing for the delay and everything was taken care in a timely manner.

javier morales

22 days ago

Experience as usual excellent

Experience as usual excellent. What made it great; Easy to submit a claim, organized and easy to navigate APP. Clarkston m was review and quickly explained payment.

wendy

22 days ago

Our experience with Pets Best has been…

Our experience with Pets Best has been very good. The website is straightforward and easy to use, and the claims process was quick and efficient. We are very happy with service we have received from Pets Best.

albert

23 days ago

It took too long to settle the claim…

It took too long to settle the claim and didn’t cover what it should have.

minh nguyen

24 days ago

Great pet insurance company !

Great pet insurance company !! Reimbursement policy clearly outlines what are covered. Website is easy to navigate and easy to submit documents. Process time are fast in a timely manner. Emails clearly spells out how much is covered and why. Will definitely continue to use for our pet.

madeleine gonzalez

24 days ago

Un rápido y maravilloso servicio muy a…

Un rápido y maravilloso servicio muy a gusto con esta primera experiencia espero que sigan así y mejorando mucho más gracias.

aaron huynh

24 days ago

Very easy to file claims. Highly Recommended.

I been with PetsBest for 6+ years. It's very easy to file claims. My dog was recently diagnosed with Cushings and diabetes. I just submit all the invoices online and PetsBest verifies with my vet. My plan doesn't cover annual shots but the claim process was very easy. Less than 2-3 minutes uploading invoices and it was all set. I previously filed for 2-3 ACL surgeries as well and the claim process went without a hitch. When there's a pet emergency/issue, insurance and monetary details are the things you want to think about the least but PetsBest makes it an easy experience.

katie l

25 days ago

The claims process was so incredibly…

The claims process was so incredibly easy and I got my refund weeks before their anticipated date. 10/10

candy pollock

25 days ago

My claim was handled quickly

My claim was handled quickly. Claims are easy to submit. I would never have been able to provide care for my new pet without this.

amanda courtney

25 days ago

I was always able to speak with a…

I was always able to speak with a helpful person. They were more than just a phone operator very personable people. Every question I had was always answered. They helped me work my claim I thank you so much and would recommend them to anyone who's a pet parent.

scott

25 days ago

Switched to Pets Best and love it

I switched to Pets Best after a few years with a different provider. Basically they provided greater cover (twice the limit and preventative care), a lower deductible and a lower premium. This combined with a fair claim process makes Pets Best the winner.

vilma deliz

a month ago

The claims are answered promptly and…

The claims are answered promptly and are well explained every detail.

onlineshopper

a month ago

READ ALL THE 1 STAR REVIEWS ON YELP

READ ALL THE 1 STAR REVIEWS ON YELP, GOOGLE, AND BEWARE: This pet insurance agency gets you looped into a scam of a policy where if the same accident happens twice, they don't care and won't let you use your policy. Their team also DISCOURAGES YOU TO APPEAL CLAIMS. When my ER Vet called Pets Best to send in a letter to supplement a claim appeal, the customer service agent directed for the vet to NOT APPEAL even though the same accident happened in a different situation. The fact that someone who works for Pets Best would try to sway a vet's right to appeal is so unethical and proves that their own staff knows this insurance agency doesn't authentically care about it's pets/owners and does not review each case based on individual circumstances. Once I voiced my discontent with this situation, I still waited 6 months to get an appeal answer (while still paying for a policy that I thought would later support me) and was still rejected. I've complained about this malpractice of discouraging to appeal multiple times in calls with various agents and asked to speak to a supervisor and was then told to email the main customer service email. I asked to speak to a supervisor over the phone again and haven't heard anything in 4 days. If you're looking for a pet insurance that genuinely cares and empathizes with their clients and makes you feel supported in stressful times of need, like receiving financial support from $5000 in ER bills, DO NOT select Pets Best. They'll take your money ($2,000 in my case) and not blink an eye when you actually need help. I'm at the point where I just want a refund for wasting my hope and energy, considering I haven't received a single cent in support from my claims.

angela t

a month ago

Expensive for limited benefits

Monthly fees keep going up and benefits going down. Didn't get reimbursed for wellness exam even though I've been paying this monthly fee for years for that coverage. Also, response time has slowed down. Time to move on.

jgrant p

a month ago

Really good customer service reps

Really good customer service reps. They are professional and helpful.

marcus mohlman

a month ago

Must have

I am happy that most of my costs are covered on wellness checkups for my dog.

susan deming

a month ago

This is the first time I’ve had pet insurance

This is the first time I’ve had pet insurance so I was not sure about this company or how claims were to be done. There was some confusion on the paperwork needed, but I called customer service and was able to speak with a real person concerning what was needed. I spoke with three reps who were really good listeners, interested and concerned with my questions/issues, and communicated with the claims department on the mix-ups. They were top notch! Really cared about getting things right. The claims processing is 20-40 days, and even with all the paperwork issues the claims were paid within that timeframe. I might add this was a complicated claim as it involved an emergency hospital visit, two additional vets, and an orthopedic specialist vet. I’m happy I went with Best Pets and plan to continue. Thank you Best Pets!

kenny

a month ago

Pets Best has been a godsend

We have had two emergencies that each had complicated situations with multiple medical providers. Pets Best covered exactly as their contract promises and reimbursement was timely. They even apologized for being a little late.

samantha westbrook

a month ago

Perfect for Emergencies

I love my Pets Best Insurance! I have had them for three years. I am no longer scared to go to the emergency room or worry whether or not my pets, who are my kids, can have a surgery I may not be able to afford on my own. They are quick and responsive with a full explanation for every bill I submit. I couldn’t ask for more peace of mind.

roberta v.

a month ago

I submitted an insurance form and in a…

I submitted an insurance form and in a matter of days I was notified that a payment had been made and the check should arrive shortly.

kimberly key

a month ago

Coverage that cares

After needing emergency care for my cat, it was an easy process to submit claims and the communication was within a reasonable amount of time and the reimbursement was a huge help. Overall a great 1st time experience . I am pleased I have this insurance for my Fur baby !

bruce hamilton

a month ago

flea and tick claim

I submitted a claim for flea and tick care. The claim was initially declined, however, after calling and inquiring I was reimbursed up to my policy limit. Considering this is a yearly claim for the same product, I was a bit surprised.

michelle o'bryon

a month ago

PEACE OF MIND IS WORTH ITS WEIGHT IN GOLD

PETS BEST HAS GIVEN ME THE ASSURANCE AND SECURITY THAT MY PETS ARE GUARANTEED THE BEST CARE. WHETHER IT BE EMERGENCY SITUATIONS OR WELLNESS VISITS, PETS BEST HAS THEM COVERED. WITH THE GUARANTEE OF HAVING THE BEST COVERAGE, IT MAKES EMERGENCY DECISIONS MUCH EASIER BEING ABLE TO ELIMINATE THE FINANCIAL STRAIN AND FOCUS ON WHAT'S BEST FOR MY PETS HEALTH. ALSO WITH THE WELLNESS PLAN OPTIONS, IT MAKES IT MORE AFFORDABLE TO KEEP UP AND MAINTAIN THE YEARLY VET VISITS AND NECESSARY SHOTS AND PREVENTATIVE CARE. I'VE NOT ONCE HAD AN ISSUE WITH SUBMITTING A CLAIM AND/OR RECEIVING REIMBURSEMENT. I'M GRATEFUL AND THANKFUL FOR THIS LITTLE BIT OF PEACE FOR MY ANIMALS.

jesus

a month ago

Pets best has continued to help us keep…

Pets best has continued to help us keep our pup in a healthy and happy condition. We were kept informed about delays in handling our claims. It would be helpful if we could get pre-authorizations for treatments and procedures when trying to make larger decisions about procedures and care.

joo

a month ago

Prompt turnaround time and easy to use app.

I recently submitted couple claims for my dog's exam for her ACL xray. It took about couple weeks to complete the processing but they let me know where they are with the process. It was very easy to submit the claim(all I did was to fill in the blanks and uploaded the invoice I got from the vet). I am waiting for the reimbursement to get deposited now but so far, the process had been very smooth and easy. No questions asked, no hassle.

driftinmydream

a month ago

did not cover everything took too long…

did not cover everything took too long to process everything

zaire parmely

a month ago

Claim was excepted and handled in one…

Claim was excepted and handled in one weeks time amazing.

baloo n ruxin with hooman

a month ago

Prompt service and the ease of…

Prompt service and the ease of submitting the claim

wendy daze

a month ago

Excellent Customer Service

Easy way to submit claims. Short lead time for review of claims and feedback. Excellent customer service.

jennifer

a month ago

Pets Best has been a lifesaver!

My furbaby developed a heart murmer when she was 7 yrs. She has now survived over a year on heart medication which isn't cheap! Pets Best has saved me through this with their timely payment of all of my claims for her doctor visits and medications. I will always insure my future pets with them from Day 1!

aubre

a month ago

The customer service team was excellent…

The customer service team was excellent and listened to my concerns. The main issues that I noted were that all the paperwork sent in by the vets was misplaced, and then I was notified that the claim was to be canceled and other notes through email. I had to contact the customer service team directly to resolve the paperwork issues and get the claim correctly processed. Otherwise, the claims process was simple, and once the issues were solved, the processing was quick and straightforward.

arturo frias

a month ago

PetBest has taken care my pup Bruno and…

PetBest has taken care my pup Bruno and I. I can express how much support I’ve had from them.

travis falcon

a month ago

I had to send the paid bill twice

I had to send the paid bill twice, very frustrating and was also denied another time. I'm paying over 50 dollars a month on dog insurance, I'll be shopping for cheaper insurance.

susan a

a month ago

I am new to Pets Best

I am new to Pets Best. I put in a claim for the first veterinarian visit and there was a quick turn around on the claim. I am really happy that you have the option to include veterinary visits in the plan to help save money.

christine scherf

a month ago

They were very understanding and very…

They were very understanding and very quickly went through the invoices.

alesha kelley

a month ago

Great coverage and fast…

Great coverage and fast review/reimbursement

ed read

a month ago

Excellent Pet Insurance Provider

Prompt payment. Professional service. Upload and claims filing procedure is very easy and smooth. No complaints at all! Highly recommend.

williet

a month ago

Slow on Claim

Slow on Claim. It took over 30 days for them to even look at the claim. It needs to be faster.

georgianna parisi

a month ago

No one to chat or speak with on the phone

I submitted a wellness claim on 4/26/23. All I see is that it is "in process". Every time I go to the chat, it says there are too many people wanting to chat, so it can't accommodate me. I tried to call, and was told by the robot that everyone was in a training session. I had Nationwide before, and always got reimbursed the next day. I have been reading other reviews, and everyone is having the same trouble with this company. I will be returning to Nationwide.

joe faeghi

a month ago

My dog went to the vet for cornea eye…

My dog went to the vet for cornea eye issue. First 2 weeks we took him in and doctor said he isn’t getting any better so the 3rd week he said we need to keep him so they can make sure he gets better. He stayed for 3 weeks per vets orders and pets best is not paying because they say it’s boarding. How is it boarding if the vet says he has to stay.

willy

a month ago

Great and timely response.

I submitted my claim and i got a quick response. Very satisfied with the professionalism.

lyn moraghan

a month ago

It took multiple attempts for the…

It took multiple attempts for the process to go through and when it did, only 1 of the 2 bills were addressed. I found the communications to be very poor and unclear. When I investigated why it was taking so long, I found out that I was supposed to call both the emergency vet and my local vet to send over the required paperwork. This initially led to the claim being denied which just delayed everything. Pets best came highly recommended to me and I was thoroughly disappointed with the experience. Sorry for this but I am trying to be honest here. Sincerely, L

camila margotta

a month ago

We’ve recently found out that our dog…

We’ve recently found out that our dog has diabetes and Pets Best has been great with making it easy for us to submit and get reimbursed for all his care needs and medications.

germain franciosa

a month ago

Did not like the fact it took longer…

Did not like the fact it took longer then expected to get my funds back also from what I received back was a disappointment from what I paid at the vet. I'm looking to other pet insurance already.

gary bever

a month ago

The ease of filing a claim on line

The ease of filing a claim on line. Claim was reviewed and.settled within days and a direct deposit has been made in 10 days since filing the claim.

hailey wong

a month ago

I hope the service and claiming the…

I hope the service and claiming the insurance will be more hassle free.

gil colunga

a month ago

Timely processing

My claim was processed very quickly and I got reimbursed a good percentage of the vets costs

andrea macqueen

a month ago

Not impressed.

Did not request records from primary vet and closed claim request. Customer service representative that I spoke with the 2nd time spoke over me and had poor customer service skills. Took 60+ days to process claim.

new york mom

a month ago

Claims are processed quickly and with…

Claims are processed quickly and with clear explanations.

sandra grishaber

a month ago

I couldn’t believe how easy and hassle…

I couldn’t believe how easy and hassle free, submitting a claim was. Dealing with heath issues with a pet is hard, no need for any extra stress, and the approval turn around time was amazing.

kathy fornes

a month ago

Every claim has some "problem" to drag…

Every claim has some "problem" to drag out the claims process. Tired of it

nadua farah morad

a month ago

Excellent Service PETS BEST

I recommend this company for its excellent service.

joel rudy

a month ago

Payment made very quickly

karen smith

a month ago

Easy to Use

Easy to fill out claim. Variety of coverage options. Good customer service. Prompt processing of claims

autumn li

a month ago

Petsbest insurance determined my cat's…

Rejected $650 claims because my cat vomited before Petsbest insurance determined my cat's vomiting as a pre-existing condition. One morning my cat vomited 3 times in a row, so we were worried and sent her to the vet. A month later, the Petsbest rejected $650 claims because they saw my cat vomit before the insurance registration date(from the medical record). If you are a cat owner, you know all cats occasionally vomit due to hairballs, stress, and diet change, which is very normal. Hence, be careful with Petsbest insurance. You are only qualified for it if your cat has never vomited before. ----please check the reply from Petsbest. They require your cat never vomited before/during the insurance activation period, which is BS. All the cats will vomit occasionally. In short, no cat is qualified for the Pestsbest insurance.

bethany

a month ago

It is very easy to submit claims via…

It is very easy to submit claims via Pets Best. I like their EOBs. they are very easy to understand.

editha

a month ago

Easy to send receipts for…

Easy to send receipts for reimbursements. Thanks for covering our vet.

kim

a month ago

Pets Best is the best!

Pets Best has been there for me with every step of the way. My boy has eye problems and needs medication. Pets Best is quick with reimbursements!

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