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Pets Best Review

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Reviews 3,010

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Jacob Parker
Jacob Parker
Jul. 12, 20214 min read

Pets Best summary

Pets Best is one of the most established pet insurance providers on the web today. It was launched in 2005 by Dr. Jack Stephens, who actually helped to kick start the pet insurance industry some 40 years ago. Today, the Pets Best service stands out thanks to its international pet coverage and unlimited protection.

Pros

  • Affordable accident-only coverage
  • Unlimited plans available
  • 24/7 pet helpline

Cons

  • Some coverage exclusions are vague
  • Wellness treatments are not included
Pets Bestat a glance
4.8

Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat

5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

5.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multi-pet and multi-policy bundles available

5.0

Pets Best Pets Best View Rates

What's Covered?

Because Pets Best has a wide range of different plans, certain expenses, such as medical evaluations, are only be covered by certain packages. With the exception of the budget accident-only policy, all Pets Best policies will cover these costs:

  • Illnesses including cancer, diabetes, allergies, and cruciate ligament injuries
  • Skin and ear infections
  • Hereditary and congenital conditions
  • Emergency care, hospitalization, and surgeries
  • Dental issues
  • Prosthetics and wheelchairs

Insurance Plans & Pricing 

Pets Best offers three different core service packages: Essential, Plus, and Elite. There’s not a massive amount of difference between them as all three can be used to pay for costs such as emergency room visits, medications, and surgeries. However, the Plus plan also provides coverage for veterinary exam fees. The Elite plan goes a step further with coverage for rehabilitation, acupuncture, and chiropractic treatments.

Pricing varies based on your location, your pet’s characteristics, your chosen deductible, reimbursement percentage, and annual limit. When we requested a quote for our female, mixed breed puppy with a $250 annual deductible, 90% reimbursement rate, and no coverage limit, Pets Best quoted us $32.48 per month for the Essential Plan and $39.65 for the Elite package. 

By contrast, with the same plan setup, Pets Best quoted between $44.31 and $54.09 per month to protect our 10-year old American short-hair cat. It’s worth noting that your premiums will be dropped by 5% if you insure more than one pet.

Pets Best also has a fixed-rate accident-only plan. This costs $6 per month for cats and $9 per month for dogs, regardless of age or breed. 

What’s more, you can add wellness protection through Pets Best with two add-on policies: $16 per month EssentialWellness plan or the $26 per month BestWellness supplement. These extra subscriptions have no deductible and can be used for costs such as flea prevention, vaccination, and microchipping.

What's Not Covered

No Pets Best plan will reimburse you for expenses related to pre-existing conditions or non-medical costs like special diets. Also, Pets Best won’t pay for problems generated by preventable conditions where a vet has previously advised you to take measures to avoid something turning into an issue.

Waiting Periods

Pets Best stands out from competitors thanks to its waiting periods which are some of the shortest in the industry. Three days after taking out your policy, you can make accident-based claims, and illness-related expenses can be claimed after two weeks. Most competitors, like Spot, have two-week waiting periods for all claim types. 

However, Pets Best does make you wait longer for costs associated with cruciate ligament conditions. The waiting period for these expenses is six months. 

Coverage Limits

With all Pets Best plans, you can choose between unlimited coverage or a $5,000 annual limit. If your pet encounters any major medical issues, you could easily face over $5,000 in costs in a given year, so many Pets Best customers are better off with the unlimited option. 

Reimbursement and Deductibles

When you take out a Pets Best policy, you can choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $50 to $1,000. The deductible is what you’ll pay out of pocket every year for treatment before your policy kicks in.

Let’s say you have a labrador insured with Pets Best on an Essential policy with an 80% reimbursement rate and a $500 deductible. If your pet requires an emergency $700 surgery at the start of the year, you’ll get $160 towards the cost. However, if $1,800 worth of medication is required later in the same year, Pets Best will reimburse you $1,440 because you’ve already paid your deductible.

Claims and Service 

Filing a claim through Pets Best is extremely easy thanks to the helpful online portal. All you need to do is fill out a short claim form and attach it along with photos of paid invoices and proof of payment, such as a credit card receipt.

If you have any problems entering a claim, you can get in touch with the Pets Best customer care team over the phone or via live chat. Agents are available from 5 AM to 7 PM MST Monday to Friday and on Saturday mornings.

What You Might Like

Lots of Pets Best clients enjoy the pre-authorization system for claims of more than $500. This can give you peace of mind that the cost of a major procedure will be reimbursed before you decide to go ahead with it. All you need to do is submit a few documents, including an itemized estimate and your pet’s medical records, to get pre-authorization.

What Pets Best Could do Better

A downside of Pets Best is that the platform excludes parasites, pre-existing conditions, and preventative procedures from its coverage. Unfortunately, few insurers are willing to pay for costs relating to pre-existing conditions, but some alternative providers do have packages that cover parasitic infections and preventative treatments. 

Contact Details and Address

You can reach Pets Best on the phone at 1-877-738-7237 or by mail at:

Pets Best

2323 S. Vista Ave. Ste. 100

Boise, ID 83705

How Pets Best Compares


Pets BestASPCA
Waiting period3 - 14 days14 days
Reimbursement rate70% - 90%70% - 90%
Annual deductible$50 - $1,000$100, $250, or $500
Coverage limit$5,000 or unlimited$5,000 or unlimited

Pets Best Pets Best Visit Site

Bottom Line

Cat and dog owners wishing to make sure the needs of their beloved pets are taken care of are sure to love Pets Best. Claim pre-authorization along with limit-free policies mean, once you’ve subscribed to Pets Best, you can rest easy in the knowledge that you won’t be left with a huge bill if your pet requires emergency treatment. Do keep in mind, however, that the Pets Best core plans don’t cover any wellness treatments or pre-existing conditions. 

To compare more financial products and read more guides and reviews, visit BestMoney

Disclosure

Pet insurance offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (APIC), a New York insurance company, or Independence American Insurance Company (IAIC), a Delaware insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products underwritten by APIC. IAIC is a member of The IHC Group, an organization of insurance carriers and marketing and administrative affiliates, please visit www.ihcgroup.com for additional information. Please refer to your declarations page to determine the underwriter for your policy. Each insurer has sole financial responsibility for its own products. 

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Pets Best
Pets Best
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Excellent
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Average
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4%
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  • author
    Kelly Clerf
    a day ago
    My dog has had multiple vet visits and…

    My dog has had multiple vet visits and expensive medication so I submit claims on a monthly basis. Explanations are always very easy to understand and money is direct deposited to my account.

    ...

  • author
    Diann
    a day ago
    Have only filed one claim so will be…

    Have only filed one claim so will be more informative after further claims are made. However, this claim was as expected, with my deductible and co-pay amt for my plan I knew that my reimbursement would be minimal as my total bill was just over $300, so I guess we'll see, if additional claims need to be made. The biggest aggravation with making this claim is that I had to fax the info as the photo I took of the receipt apparently wasn't readable to you? Sure looked readable to me, so required extra time and effort on my part to have to fax it. I hope that will not be a continued problem.

    ...

  • author
    Sharon Mauldin
    Jan 01, 1970
    I have had pets best for years now

    I have had pets best for years now, they have always paid what they should even on expensive surgery, and in a very timely manner. I would strongly recommend them to anyone.

    ...

  • author
    customer
    Sep 25, 2022
    Professional and thorough

    It is truly peace of mind when you have a pet of any kind to know that the help you receive from your pet policy is there for you. The process of submitting a claim is very easy and straightforward. The key is meeting your deductible first like any policy. I would recommend this insurance to anyone!!

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  • author
    L L
    Sep 25, 2022
    Excellent as Usual

    We have always used Pets Best for our dog insurance. Now we have a new puppy, and had to have his wellness check up. I submitted the bill to Pets Best and in less than a week we had most of the money paid back. The only items not covered were those that were not part of the wellness check up and go against my deductible. I am very happy with the service we received. I do recommend Pets Best.

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  • author
    Morris Reed
    Sep 25, 2022
    Reimbursement

    Reimbursement for meds was fast and accurate

    ...

  • author
    Jason Howe
    Jan 01, 1970
    Pet's Best is a SCAM!

    Paid almost $1400 over 3 years for Pet's Best insurance and wellness coverage... dog is a Morkie only 4 years old. I submitted many claims that were denied (lots of stupid excuses) and ended up only being reimbursed around $400. Last year, rate was $280 (I dropped most of the wellness)... this year $390... it's a scam!

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  • author
    Beth O
    Sep 24, 2022
    Thankful

    Once again, I’m impressed with the policy coverage. My policy has also covered exactly what I thought it would. It makes it so much less stressful to make medical decisions for my dogs when I don’t have the worry as much about the finances of specialized or emergency care.

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  • author
    Tecla Walton
    Sep 23, 2022
    Great coverage and timely processing

    There was a slight bump regarding what was needed for a claim I placed. But once that was straightened out, the process was smooth and Pets Best processed my claim quickly and covered my dog's MRI and neurological consult. Very pleased.

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  • author
    Evelyn Gould
    Sep 23, 2022
    Thank you for the quick response

    Thank you for the quick response. Definitely glad I switch to Pets Best.

    ...

  • author
    Dinh
    Jan 01, 1970
    iam not happy of refund of $50 to my…

    iam not happy of refund of $50 to my account .please check it out or send me the bill howyou guys apply total i send the bill is $499/50

    ...

  • author
    Cary
    Sep 23, 2022
    The best pet insurance

    The best pet insurance, not complaints.

    ...

  • author
    Karen J.
    Jan 01, 1970
    They are scam

    They are scam! They have denied all of our claims. Everything falls under the "pre-existing condition" They pay out nothing! Do NOT get their insurance!!!

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  • author
    Carol
    Jan 01, 1970
    It was my first time using

    It was my first time using the insurance, all feedback was that my dog had a pre existing condition and because of that no refund would be allowed. The problem is the thing my dog has is not pre existing, we were actually doing all the exams and procedures to figure out what he has (ends out it's nothing). I'm paying for something that is not helping at all! I'll wait for one next experience, but if turns out again the same answer for sure I'll look for a better insurance.

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  • author
    Stephanie Franco
    Sep 22, 2022
    Easy to get a quote and customize to…

    Easy to get a quote and customize to your needs. The whole process from start to finish is very straightforward. I’ve been very pleased with their service and now more so than ever! Highly recommend!

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  • author
    Jason Carter
    Jan 01, 1970
    Rip off

    Trash. I cancelled 6 months ago. My bad for not reading my discover card bill and seeing sooner. Or saving cancel confirmation. So no refund. They are shady. Go somewhere else!

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  • author
    Wesley Bacon
    Jan 01, 1970
    Worst insurance experience ever

    Worst insurance experience ever. Our dog had a skin infection that we had treated. They tried to claim it was the same as an ear infection she had 9 months ago when we first adopted her stating it is a pre existing condition and not covered. Appealing it since it is obvious that a skin infection is different than an ear infection and now they want me to send in the last 2.5 years of medical records for her. We have only had her for 9 months and provided all the information we had when we adopted her. They will do anything possible not to cover any bills you have related to your pets health.

    ...

  • author
    Connie Awdish
    Sep 21, 2022
    So happy I signed up my new puppy with…

    So happy I signed up my new puppy with this insurance. Submitted my claim on Saturday and was notified my Monday of my reimbursement going out.

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  • author
    L. Vutianitis
    Sep 21, 2022
    Pets Best is the best pet insurance company

    Pets Best is one of the most straightforward insurance companies there is. The rates are fair and when I submit a claim, it's examined with no nonsense. Although I wish I hadn't needed to use it, it has been a blessing. I don't hesitate to recommend Pets Best to everyone that has pets.

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  • author
    Alison
    Sep 21, 2022
    I have had nothing but good experiences…

    I have had nothing but good experiences with Pets Best for my now 19mo old Golden Retriever. All the medical has been paid for correctly without any problems. Very happy with this coverage.

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  • author
    Robert Hayden Robolski
    Sep 21, 2022
    Horrible pet insurance

    I bought the premium insurance that covers approximately 90% with a $200 deductible as well as wellness. Approximately two months ago, I submitted a claim for an allergic dermatitis. My vet gave a steroid as well as some antibiotics, which came out to approximately $200 and a referral to another dermatologist for further evaluation. The dermatologist proceeded to prescribe two medications and two shampoos in order to treat the condition and the bill was approximately $700. It took approximately three months for a decision, and I was denied on all parts because either it wasn’t covered or there was more medical records that were needed. During this process, I have called the help center multiple times, and I always get the runaround or broken promises on follow ups. For example, the service desk said that they would give me a call for updates, which never happened, and that they would follow up with my vet, which they never did. I have uploaded the medical records from the vet, but they say that these particular records did not provide enough information. For contrast with a different pet insurance, the same medical records that I uploaded were able to be processed, and the decision was able to be made with dispersement within two weeks. Please do not use this company! Although this claim was only a few hundred dollars, I’m nervous, that if there was a larger expense, I would not be able to get the appropriate reimbursement. I thought this was a good deal, because they included wellness as part of their insurance, but it seems as though this is a scam. Additionally, I’m worried that if I go with a different pet insurance, I would not be able to get insured because of my pets, pre-existing condition. I’m upset that I didn’t do more research into picking the right insurance, but I hope my review will prevent you and others from having the same frustrating experience as I’ve had.

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  • author
    Beth Hayes Wright
    Sep 20, 2022
    I was skeptical about having pet…

    I was skeptical about having pet insurance but thought it was a good idea with a new puppy. I have been thrilled with the customer service and turnaround times for claims. So far I have only used it for wellness, but it has been very helpful. Thank you!

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  • author
    jose cohen
    Sep 19, 2022
    My pet expenses

    Rapid response. Rapid reimbursement of my expenses

    ...

  • author
    Michael Smith
    Jan 01, 1970
    Your company is trash and a ripoff for…

    Your company is trash and a ripoff for honest people in need of help. I even called an agent months ago to confirm the surgery would be covered and only after I paid out of pocket and submit a claim I'm being told otherwise. You are a horrible company and you should be ashamed of how you do business. Dirty tricks and deceit to rip customers off, hope your proud of yourselves. Don't listen to these other reviews, filtered out the bad ones to avoid painting an accurate picture.

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  • author
    Abbie Kircher
    Sep 19, 2022
    This is by far the best pet insurance ever!!! I have recommended it to several friends and family!!!

    I can’t say enough awesome things about this insurance. Having this has literally saved my dogs life and has given me more time with my four legged “son” who is just as important to me as my human children. If you need a reliable insurance for your animal, this is the one to use!!!

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  • author
    EK Santa Monica
    Sep 18, 2022
    I wasn’t sure which insurance to get…

    I wasn’t sure which insurance to get but went with pets best and I have been nothing but happy. My dog had a few emergencies and also just regular maintenance have all been easy and fast to get benefits covered. Very good customer service and Telehealth also a huge benefit.

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  • author
    ivelisse
    Sep 18, 2022
    My experience is positive....but the…

    My experience is positive....but the time to get payment takes too long

    ...

  • author
    JOANN
    Sep 17, 2022
    Received reimbursement for part of one…

    Received reimbursement for part of one order but not the other, said it was already done but didn't question me. I had to place two separate orders for get a 12 month supply as our vet would only write script for 6 months at a time. Still waiting on the checkup and vaccine reimbursement.

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  • author
    Shannon
    Sep 16, 2022
    We took our pup in for his annual…

    We took our pup in for his annual wellness exam. At the exam they wanted to do some additional testing for an issue that they found. When I submitted the claim, it became both a wellness claim and an illness claim. Pet's Best put the wellness exam and fecal float under the illness claim, effectively making it so they didn't reimburse for the office visit or fecal. It became an expense in our deductible. I had to call and question it, then took another 6 weeks before they figured it out. Fecal float as an illness? Wellness office visit slipped over to an illness visit? I'm thankful they finally did fix it for us but it took many months. Our claims since then have been processed great!

    ...

  • author
    Marylou Ross
    Sep 15, 2022
    Axel is a three year old rescued Cocker…

    Axel is a three year old rescued Cocker Spaniel and he has had health issues which arose unexpectedly after he was home with me for about a month. Axel has been in and out of the hospital as well as visiting his regular vet regularly. Pets Best Insurance has been fantastic with the claim processing. I would recommend Pets Best to any pet owner. Grateful.

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  • author
    Linda
    Sep 15, 2022
    PetsBest is so slow to pay claims it's…

    PetsBest is so slow to pay claims it's unbelieveable. Don't go with them try another company. We have submitted 4 claims and had 1 paid 1/2 of the cost none of the others have been paid. They have all kinds of excuses sending me to the vet over and over for new statements and they still haven't paid. It's been four months now. The worst!

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  • author
    Christi
    Sep 15, 2022
    I wish all health care was this easy…

    I wish all health care was this easy and easy to understand!

    ...

  • author
    Patricia Whittemore
    Sep 14, 2022
    I haven't ever had pet insurance for my…

    I haven't ever had pet insurance for my pets before. Everything was so easy and my claim reimbursement was direct deposited right into my checking account! Easy Peasy. I'm a very happy customer.

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  • author
    Jodi
    Sep 13, 2022
    Quick review time

    The review time for my claim was approximately 2 weeks. The EOB was clear. I am awaiting my payment, there are also instructions should the direct deposit not arrive and a time frame to expect it. I always appreciate someone/business being proactive.

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  • author
    Elaine Flaherty
    2 days ago
    I recently brought a new puppy into my life.

    I recently brought a new puppy into my life. He is the light of my life. I am a 75 y.o. Widow that adores him. I got Pet’s Best Insurance so that whatever comes up, I am able to take care of it. I have submitted 4 claims for him for everything from routine visits to antibiotics for a gastrointestinal issue. Pets Best has promptly and fairly paid for his treatment and needs. I am thrilled to know I chose a reputable company that stands behind their service.

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  • author
    Usual Suspect
    Sep 13, 2022
    Gear Experience

    I supplied the receipts and waited a couple of weeks and was reimbursed as expected. Everything has been great. My Corgi appreciates Pets Best.

    ...

  • author
    Adelaide
    Sep 12, 2022
    PetsBest is a great company

    PetsBest is a great company. They review and process claims really fast and the Claims Reps are very nice when you have them on the phone!

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  • author
    Susan Lordi
    Sep 12, 2022
    Nothing but good things to say about…

    Nothing but good things to say about this company. They review claims and reimburse you quickly. My dog has been having an ongoing problem and they have covered every single little thing that needed to be done from the first appointment with the regular vet to the procedure at the vet specialist hospital. They were there throughout the whole thing covering my dog. It's so nice to know that I can afford what needs to be done thanks to this company. Otherwise I don't know what I would do. I would go into debt trying to make my dog better. Very quick responses to any questions or concerns you may have. I get this company and its employees an A+++ Thank you Pets Best!

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  • author
    Donna Gutshall
    Sep 11, 2022
    We had our puppies initial wellness…

    We had our puppies initial wellness check and Pets Best covered the medical charges quite to our satisfaction. It was done thoroughly and well within the parameters of the coverage. Thanks!

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  • author
    Charles Bell
    Sep 11, 2022
    Pets Best is a good health insurance…

    Pets Best is a good health insurance but like most insurance you have to structure what you can pay for. I have 3 pets and have 70% reimbursement. The insurance paid for wellness exams, vaccines, etc. Some back on accidents, but what depends on how much you claim for reimbursement.

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  • author
    Stephanie Daniel
    Sep 11, 2022
    I have 7 pets with PetsBest

    I have 7 pets with PetsBest - I’ve always been very satisfied . Recently I had an issue with a claim that was processed incorrectly due to PetsBest error - my complaint is that even after recognizing the error, they did not expedite the processing- I feel I was entitled to that . I will continue with them because every other claim has been handled very well - I am hoping this was a one time issue.

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  • author
    LaMexiRican
    Sep 10, 2022
    Pets Best makes it possible

    Pets Best has made it possible for me to get care for my fur babies without worry.

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  • author
    Jayne
    Sep 09, 2022
    Pets Best is great

    Pets Best is great. It is easy to file a claim. Plus it is handled quickly. Th price is good too.

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  • author
    Phyllis Snyder
    Sep 09, 2022
    Every time I file a claim or speak to a…

    Every time I file a claim or speak to a representative it confirms that this really is PETS BEST. Or Pet Parents Best.

    ...

  • author
    Libby Dwyer
    Sep 09, 2022
    Cost towards deductible

    I have $250 deductible but all the expenses I pay that are not covered by the policy don't count toward this deductible. So when I actually have a claim I don't receive full credit for my out of pocket expenses

    ...

  • author
    Tanya
    Sep 08, 2022
    My claims are always processed quickly

    My claims are always processed quickly

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  • author
    Taka Yamada
    Sep 08, 2022
    This company is absolute garbage.

    This company is absolute garbage. I DO NOT RECOMMEND. This is not spam or a lie. I’m a real person who has a dog insured with this company paid on time every month and got 0 service. My dog had a surgery in APRIL sent in all appropriate paper work they claim that it was a preexisting condition. When he has never been diagnosed with any condition of the such. He went in for a surgery for an issue that popped up for absolutely no reason. I appealed it had to wait 90 days for an answer. MIND YOU there’s no one in claims to speak to, not even email. The email you never get a response it’s automated. Then when you speak to customer service all they say is “we don’t have that information you need to wait. So it 89th day today and I just got an answer on an appeal and they said they need more documents of history from the place my dog went for the surgery. The surgery is the only history he has at that animal hospital and they know that. They are still charging me $90 a month for 0 service. This place is a rip off. If this gets deleted I will continue to post it. If you are a current member I suggest you cancel it because when you need it it’ll be useless. If you’re thinking about joining don’t. It’s full blown fraud what they’re doing.

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  • author
    Meghan Miller
    Sep 08, 2022
    They make it so easy to give my pets…

    They make it so easy to give my pets the care they need without stressing over the cost if something urgent happens. Can’t recommend enough. Claims process is absolutely painless.

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  • author
    Dennis Boyd
    Sep 08, 2022
    only negative is length of time to be…

    only negative is length of time to be reimbursed

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  • author
    Josh
    Sep 08, 2022
    Great customer service

    The woman who helped me, Linda, was VERY friendly. I was ready to cancel my policy, but she explained everything to me in a very friendly way and was really helpful. She also called me back after we got disconnected, which I appreciated.

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  • author
    dr darlene
    Sep 07, 2022
    recommend petsbest

    i have had the insurance for 14 months and each time i make a claim, petsbest provides timely responses to my questions (e.g., phone call, email), communicates regularly about the status of my application, and pays the claim earlier than the 30 - 45 days they give themselves. their 90% reimbursement rate after a one-time $200 deductible is great to easily know how much the claims' payment will be.

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  • author
    Terry Brown
    Sep 06, 2022
    Very Satisfied with Pet's Best

    About two years ago, I started shopping around for Pet Insurance, submitted requests to four of the larger companies. I chose Pet's Best, very glad I did. Pet's Best is straight forward in what they cover and what they do not, with plain language. They have been responsive in submitted claims and I am satisfied.

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  • author
    Stephanni Yohn
    Sep 04, 2022
    Friendly and profesional service

    Good service! I like how polite and understanding the representatives are.

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  • author
    Jeanie
    Sep 03, 2022
    Thank you, Pets Best! I am so grateful to have Pets Best for…

    I am so grateful to have Pets Best for my 13 year old cat. Fortunately, I had the insurance in place before he was recently diagnosed with lymphoma and corticosteroid induced hyperglycemia mid-May. Claims are easy to file and are promptly paid, and therefore I am able to make treatment decisions based on treatment needs alone, not on financial constraints.

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  • author
    Brenda Harrison
    Sep 03, 2022
    Very good service

    Very good service

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  • author
    Allison DiSanto Pitti
    Sep 02, 2022
    wellness plan doesn't cover much

    wellness plan doesn't cover much. Went for his 4 year check up and covered less than 1/3 of his visit

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  • author
    Wendy H
    Sep 02, 2022
    Hey guys tell me what kind of pets you…

    Hey guys tell me what kind of pets you all have and what is there names and breeds im a animal specialist need insight to document reviews for customer service

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  • author
    Islander
    Sep 02, 2022
    Daily allergy medication coverage.

    My dog has allergies and requires daily medicine. I have never had an issue getting my coverage, minus my deductible. Easy online claims where you upload the paid bill and the company processes it and deposits your funds directly into your acccount. Easy peasy.

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  • author
    WELL SWELL
    Sep 01, 2022
    Initially i got great response

    Initially i got great response, very easy interactive links! unfortunately i had the most terrible time and response when trying to get reimbursed. After several attempts of bills amounting to roughly $1,000.00 dollars i was reimbursed about $16.95 for all my troubles.

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  • author
    Dave Randall
    Sep 01, 2022
    Cannot Recommend Pets Best any Higher

    Our 3 dogs have better heath insurance than we do. That is a fact! We have 3 dogs with 3 policies. We thought since they run a lot, we should get them covered for potential injuries. Needless to say we've had no injuries or claims on 2 of the dogs at all (thankfully). But our 6 YO Basenji experienced sudden vision loss. It's been intensive and costly. Pets Best has been there every step of the way to share the burden. EASY claims process. FAST claims resolution. I've since referred several of my friends and family to them, and I'm comfortable recommending them to anybody who thinks they need pet insurance. And if you have a pet and think you don't need it, you might want to reconsider. Things happen. Most of them costly. We've been able to provide Sue top level care only because we had Pets Best to share the burden. Cannot say enough about them.

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  • author
    Pat Tanchin
    Sep 01, 2022
    I've been with Pets Best for 6 years

    I've been with Pets Best for 6 years, I love there well care for all your yearly visits. worth the money and have used illness part on a couple times, always pleased about the coverage. for the most part refunds are done in timely matter, only once it was slow. No complains

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  • author
    Melanie
    Sep 01, 2022
    Recent claim

    I recently submitted a claim. It took a little longer than I'd like to get my refund. Overran it was a good experience, but it would be good if the allowances were higher. In my state (NY) costs are high

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  • author
    Celia P. Schwarz
    Aug 31, 2022
    So far everything I have submitted in…

    So far everything I have submitted in charges that are covered have been applied to my deductible and reimbursed. Good customer service!

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  • author
    Lorrie Thomas
    Aug 31, 2022
    Very happy with this insurance for my…

    Very happy with this insurance for my dog. App not so great. But all it took was a quick phone call and all was solved. Great company.

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  • author
    Jennifer Loynd
    Aug 31, 2022
    Unexepected overnight ER visit…

    I had an unexpected overnight ER visit for an ingested object that was quite expensive. But the process to submit a claim online was so easy. I received my 80% repayment of the ER bill (less my deductible) about 3 weeks later. It made a stressful situation so much easier to manage. I'm so glad I got the Pets Best policy.

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  • author
    Luna mama
    Aug 31, 2022
    They always proceed review the…

    They always proceed review the documents and payment very quickly

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  • author
    Rosemary A Brown
    Aug 30, 2022
    REMI

    Great response to the claim I filed. This is my first one and I am very satisfied with responses.

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  • author
    Russell Gibson
    Aug 30, 2022
    Excellent Service

    Dog went to the vet for a cough on 8/14. Submitted the bill that day, money was direct deposited into my account on 8/28. Everything was smooth from start to finish. They covered everything they said they would. Very happy.

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  • author
    Michelle Coleman
    Aug 29, 2022
    I am new to Pets Best so i havn't used…

    I am new to Pets Best so i havn't used it yet, just reading the reviews here ....I adopted my dog back in Dec. of 2021. He is 7 years old an I got the accident only for him so far. He is a small mixed Chi dog an is only 6 pounds. I was glad they offered accident only for him because he has no teeth so i don't have need of any of the other insurance parts. He had a check up when i got him an he is in good health. I really don't believe in all those vaccines etc. for him as he is to little an they would make him sick so i am very careful what i give him . But ya never know about accidents they happen so i am glad they offered that. He also sees a chiropracter an is doing well. Hope it works out for us. I will write another review if anything happens to let everyone know how we did. God Bless to all pets an pet parents.....Happy to be a part of this an pray it works out for us. He is a good boy an we are doing well together....:-)

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  • author
    James Jines
    Aug 29, 2022
    Improvement

    Turn around time is getting better.

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  • author
    Shelby Emerson
    Aug 29, 2022
    Wonderful company!!

    Wonderful company!!

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  • author
    Abigail DePasquale
    Aug 29, 2022
    We have been very happy with Best Pets

    We have been very happy with Best Pets. Uploading claims is so easy and fast!

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  • author
    Marian Petrides, M.D.
    Aug 27, 2022
    Excellent service

    My dog has been insured with Pets Best for many years and they have proven to be reliable in processing claims and prompt in paying them. My dog is a senior, so his premiums are pretty high but I've had a year or two where they've ended up paying out the annual policy limit--and they did so without hassle. Highly recommended.

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  • author
    CindyF
    Aug 29, 2022
    My only complaint is that it takes to…

    My only complaint is that it takes to long to process my claims & that they don't cover supplements that take a prescription to get. I appreciate the response but again, I said that it would be nice if you covered "SUPPLIMENTS" that require a prescription. I looked on your site and NO suppliments that requires a prescription is listed.

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  • author
    Kay H. Nims
    Aug 27, 2022
    Fast Customer service

    They respond within a week of my invoice submittals.

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  • author
    Linda
    Aug 25, 2022
    We are very pleased with this pet…

    We are very pleased with this pet insurance, we were reimbursed quickly and very happy with the percentage of payment on the bill. :)

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  • author
    GINA L.
    Aug 25, 2022
    Great customer service

    Great customer service

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  • author
    Julia Orr
    Aug 25, 2022
    Pets Best insurance was very prompt…

    Pets Best insurance was very prompt with my claim and they also have great customer service . I was more than happy with the service and the prompt payment made which helped to cover my cat’s injury. So relieved I Enrolled with them !

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  • author
    Kang Wang
    Aug 25, 2022
    Pets Best is the best

    Very easy to claim and very fast to get response.

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  • author
    Mark
    Aug 25, 2022
    Pets Best is amazing

    Pets Best is amazing! They always process claims very quickly and get you reimbursed! Most times in under a week, which is incredible. We've had them for three plus years and they've delivered every time. I appreciate how simple it is to submit a claim. I give Pets Best my highest recommendation!

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  • author
    Kathy Doubek
    Aug 25, 2022
    Great service and easy website!

    When I was shopping for pet insurance, I found Pets Best website was very easy to navigate and it provided all the information I needed. They offered many coverage options and the quoting process was so easy. Since my 6-month old puppy was eating and chewing everything in sight, I decided it would be wise to purchase accident and illness coverage in case she swallowed something and needed surgery. Never in my wildest dreams would I have expected her to break her leg, but at 10 months of age, she stepped in a hole while running in the back yard. It was a horrible experience. The break was so bad she needed emergency surgery. The bone had to be held together with a plate and screws. Needless to say this was very expensive and I was so glad we had purchased insurance. Now came the test to see how well our insurance company would handle this. I submitted the claim with all the appropriate information and waited. It was a very easy online process. Much to my surprise, they paid the claim exactly as was stated in the policy without any resistance, arguing, or phone calls. They sent me updates via email regarding their process, and when all was said and done, a deposit appeared in my bank account. Because of the severity of the injury, our pup needed follow-up visits and additional x-rays on several occasions, but they were all covered. I am more than pleased with the exceptional service provided by Pets Best! It was a welcomed relief after experiencing that horrible injury and the ordeal of recovery. By the way, our pup is well on her way to a full recovery and she is so happy to be running again. : ) Thank you, Pets Best!

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  • author
    Sharon Miller
    Aug 25, 2022
    Pets Best is THE Best!

    I’m a new member of Pets Best and it truly is the best! I appreciate their Best Wellness Plan and know that my two Goldendoodle puppies (London & Ranger) will always receive the best insurance. Thank you to everyone who works for Pets Best. I truly appreciate you.

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  • author
    CHERYL
    Aug 25, 2022
    I love Pets Best

    I love Pets Best! My dog has had more than a couple of mishaps that landed him in the emergency vet. Pets Best makes it easy to file a claim and always pays pretty quickly.

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  • author
    Ashley Bautista
    Aug 25, 2022
    Thank you erick

    Thank you erick ! help me so much !

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  • author
    Derek Hiapo
    Aug 24, 2022
    Very easy and effortless app to use

    Very easy and effortless app to use, clear instructions, and great communication. It took a little longer than expected, but I had entered the information incorrectly, and Pets Best made the corrections that were needed. Excellent experience all around.

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  • author
    Dawn Hayner
    Aug 24, 2022
    My 4 year old German Shepard got sick…

    My 4 year old German Shepard got sick suddenly and we ended up with a pretty big vet bill. The claim process could not have been any easier. I went onto the website, filled out the info and uploaded my bill and that was it! A few days later they sent me an approval email with a breakdown of all that was covered. I should have a check in 5 - 7 days! I'm happy to know that there is no hassle and they are there if and when I need them:)

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  • author
    Donne Bernstein
    Aug 24, 2022
    Easy and fast processing

    Easy and fast processing. My claim was settled with and refund was in my account in 8 business days. Thank You DB

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  • author
    Reenie Reen
    Aug 23, 2022
    Fast easy and no hassles

    Fast easy and no hassles

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  • author
    Susanne Thielmann
    Aug 23, 2022
    Highly recommend this insurance

    Highly recommend this insurance. They covered my dogs accident and three surgeries. They pay for monthly meds and vaccines. Do it! Get your dog health insurance, you’ll need it trust me!

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  • author
    Annemarie B
    Aug 22, 2022
    I don't know what I would do without Pets Best

    I don't know what I would do without Pets Best insurance when my dog was diagnosed with cardiac failure. I am on a tight budget and would have to decide whether to pay rent or save my dog. She has ongoing medical problems and needs to be on medication for the rest of her life. Without them I would either be homeless or have to put my dog down. They have been pretty quick with reimbursement so that I still have money for other necessary bills.

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  • author
    Alicia P
    Aug 21, 2022
    I submitted 2 claims for my dogs last…

    I submitted 2 claims for my dogs last week and within a few days they were processed. I was sent a full explanation of the benefits that were provided. I was very pleased with the quick turnaround time.

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  • author
    Freedom is Mine.
    Aug 21, 2022
    Pets Worse

    Don’t expect them to pay out anything and if they do it will be significantly less than what It should be. After canceling my service and receiving a confirmation email they continue to charge my card

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  • author
    Susan kolesar
    Aug 20, 2022
    I’ve been with Pet’s Best since 2018

    I’ve been with Pet’s Best since 2018. Two dogs are covered. It’s worth every penny. Insurance is a MUST and I’m lucky to have found them after a lot of research. They literally encourage me to get the treatment I need for my dogs despite my guilt in what it costs. Their 24/7 Whisker’s Help Line has been useful for medical advice as well. Their app is helpful and makes everything easy to submit and keep track of. Since COVID, it has taken a bit longer to get paid but that’s post COVID life I guess.

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  • author
    Kathleen Harkin
    Aug 20, 2022
    PetsBest is good insurance

    PetsBest is good insurance. My dog is now 13 years old and I bring her to the vet often for a chronic condition so the insurance is definitely coming in handy.

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  • author
    Gina Beaulieu
    Aug 20, 2022
    I submitted my claims and got…

    I submitted my claims and got reimbursed right away...had no problems. Would recommend them most definitely!

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  • author
    Harold B.
    Aug 19, 2022
    Claim accepted with no issues and…

    Claim accepted with no issues and resolved quickly. Just wish that total deductible for the entire account was reflected on the payment invoice

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  • author
    caly chiu
    Aug 19, 2022
    i have great experience with petsbest

    i have great experience with petsbest. their staff are friendly and considerate. we are all animal lovers and they are part of our family. when they are sick, we need the comforts from the others and the peace of mind. pets insurance is the greatest thing that we should have. i am glad that petsbest is there for us. i feel all pets owners should get pets insurance for their loved pets. please try petsbest and be happy.

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  • author
    Sandra Marshall
    Aug 18, 2022
    My 10 month old Frenchie was diagnosed…

    My 10 month old Frenchie was diagnosed with epilepsy 2 months ago. PetsBest paid 90%, of close to $10,000, in emergency vet bills, with no hassle. The best $50 a month, I have ever spent! I purchased the insurance when my puppy was 10 weeks old. Never anticipated her developing epilepsy. She was afforded the best medical care a dog can have. MRI, spinal tap and other tests performed to rule out any other causes, for the epilepsy. I will always have pet insurance and thank God for it!

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  • author
    Fabi
    Aug 18, 2022
    This is a satisfactory pet insurance

    This is a satisfactory pet insurance, but very expensive. I have 3 cats. And 2 of them are turning 3 years old, so now I'm being charged $20 more for them. They have no conditions and have only been to the vet once per year, so I don't agree with the raise in my plan; it was way too much if tou ask me. The rest is fine.

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  • author
    Laura
    Aug 18, 2022
    3 stars because they paid a portion of…

    3 stars because they paid a portion of my claim however the wait time for responses and answers is way too long. My other issue ( which I’m still waiting for to be resolved) is my dog had surgery on 7/20, on 7/21 my claim auto renewed so I had to pay 2 deductibles for one surgery which is completely unfair. My surgery date was delayed partly on waiting for a response from you so that additional deductible should be reversed.

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