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Pets Best Review
Reviews 3,318
Pets Best
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Pets Best
Pets Best
Great
Reviews 3,318
Jacob Parker
Jul. 12, 2021
2 min read
Jacob Parker
Pets Best summary
Pets Best is one of the most established pet insurance providers on the web today. It was launched in 2005 by Dr. Jack Stephens, who actually helped to kick start the pet insurance industry some 40 years ago. Today, the Pets Best service stands out thanks to its international pet coverage and unlimited protection.
Pros
  • Affordable accident-only coverage
  • Unlimited plans available
  • 24/7 pet helpline
Cons
  • Some coverage exclusions are vague
  • Wellness treatments are not included

Pets Best at a glance

4.8
Editorial score

Online experience

Excellent site with mobile optimization, learning resources and live chat
5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit
5.0

Claims payout waiting period

Days
4.0

Customer support

24/7 communication and a pet hotline available
5.0

Bundles

Multi-pet and multi-policy bundles available
5.0

Pets Best Pets Best View Rates

What's Covered?

Because Pets Best has a wide range of different plans, certain expenses, such as medical evaluations, are only be covered by certain packages. With the exception of the budget accident-only policy, all Pets Best policies will cover these costs:

  • Illnesses including cancer, diabetes, allergies, and cruciate ligament injuries
  • Skin and ear infections
  • Hereditary and congenital conditions
  • Emergency care, hospitalization, and surgeries
  • Dental issues
  • Prosthetics and wheelchairs

Insurance Plans & Pricing 

Pets Best offers three different core service packages: Essential, Plus, and Elite. There’s not a massive amount of difference between them as all three can be used to pay for costs such as emergency room visits, medications, and surgeries. However, the Plus plan also provides coverage for veterinary exam fees. The Elite plan goes a step further with coverage for rehabilitation, acupuncture, and chiropractic treatments.

Pricing varies based on your location, your pet’s characteristics, your chosen deductible, reimbursement percentage, and annual limit. When we requested a quote for our female, mixed breed puppy with a $250 annual deductible, 90% reimbursement rate, and no coverage limit, Pets Best quoted us $32.48 per month for the Essential Plan and $39.65 for the Elite package. 

By contrast, with the same plan setup, Pets Best quoted between $44.31 and $54.09 per month to protect our 10-year old American short-hair cat. It’s worth noting that your premiums will be dropped by 5% if you insure more than one pet.

Pets Best also has a fixed-rate accident-only plan. This costs $6 per month for cats and $9 per month for dogs, regardless of age or breed. 

What’s more, you can add wellness protection through Pets Best with two add-on policies: $16 per month EssentialWellness plan or the $26 per month BestWellness supplement. These extra subscriptions have no deductible and can be used for costs such as flea prevention, vaccination, and microchipping.

What's Not Covered

No Pets Best plan will reimburse you for expenses related to pre-existing conditions or non-medical costs like special diets. Also, Pets Best won’t pay for problems generated by preventable conditions where a vet has previously advised you to take measures to avoid something turning into an issue.

Waiting Periods

Pets Best stands out from competitors thanks to its waiting periods which are some of the shortest in the industry. Three days after taking out your policy, you can make accident-based claims, and illness-related expenses can be claimed after two weeks. Most competitors, like Spot, have two-week waiting periods for all claim types. 

However, Pets Best does make you wait longer for costs associated with cruciate ligament conditions. The waiting period for these expenses is six months. 

Coverage Limits

With all Pets Best plans, you can choose between unlimited coverage or a $5,000 annual limit. If your pet encounters any major medical issues, you could easily face over $5,000 in costs in a given year, so many Pets Best customers are better off with the unlimited option. 

Reimbursement and Deductibles

When you take out a Pets Best policy, you can choose between a 70, 80, or 90% reimbursement rate and an annual deductible of $50 to $1,000. The deductible is what you’ll pay out of pocket every year for treatment before your policy kicks in.

Let’s say you have a labrador insured with Pets Best on an Essential policy with an 80% reimbursement rate and a $500 deductible. If your pet requires an emergency $700 surgery at the start of the year, you’ll get $160 towards the cost. However, if $1,800 worth of medication is required later in the same year, Pets Best will reimburse you $1,440 because you’ve already paid your deductible.

Claims and Service 

Filing a claim through Pets Best is extremely easy thanks to the helpful online portal. All you need to do is fill out a short claim form and attach it along with photos of paid invoices and proof of payment, such as a credit card receipt.

If you have any problems entering a claim, you can get in touch with the Pets Best customer care team over the phone or via live chat. Agents are available from 5 AM to 7 PM MST Monday to Friday and on Saturday mornings.

What You Might Like

Lots of Pets Best clients enjoy the pre-authorization system for claims of more than $500. This can give you peace of mind that the cost of a major procedure will be reimbursed before you decide to go ahead with it. All you need to do is submit a few documents, including an itemized estimate and your pet’s medical records, to get pre-authorization.

What Pets Best Could do Better

A downside of Pets Best is that the platform excludes parasites, pre-existing conditions, and preventative procedures from its coverage. Unfortunately, few insurers are willing to pay for costs relating to pre-existing conditions, but some alternative providers do have packages that cover parasitic infections and preventative treatments. 

Contact Details and Address

You can reach Pets Best on the phone at 1-877-738-7237 or by mail at:

Pets Best

2323 S. Vista Ave. Ste. 100

Boise, ID 83705

How Pets Best Compares


Pets BestASPCA
Waiting period3 - 14 days14 days
Reimbursement rate70% - 90%70% - 90%
Annual deductible$50 - $1,000$100, $250, or $500
Coverage limit$5,000 or unlimited$5,000 or unlimited

Pets Best Pets Best Visit Site

Bottom Line

Cat and dog owners wishing to make sure the needs of their beloved pets are taken care of are sure to love Pets Best. Claim pre-authorization along with limit-free policies mean, once you’ve subscribed to Pets Best, you can rest easy in the knowledge that you won’t be left with a huge bill if your pet requires emergency treatment. Do keep in mind, however, that the Pets Best core plans don’t cover any wellness treatments or pre-existing conditions. 

To compare more financial products and read more guides and reviews, visit BestMoney

Disclosure

Pet insurance offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (APIC), a New York insurance company, or Independence American Insurance Company (IAIC), a Delaware insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products underwritten by APIC. IAIC is a member of The IHC Group, an organization of insurance carriers and marketing and administrative affiliates, please visit www.ihcgroup.com for additional information. Please refer to your declarations page to determine the underwriter for your policy. Each insurer has sole financial responsibility for its own products. 

Jacob Parker
Written by
Jacob Parker
Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Pets Best
Pets Best
Great
Reviews 3,318
on
Excellent
69%
Great
8%
Average
6%
Poor
4%
Bad
13%
G
glen
20 hours ago
very easy claims and fast payments easy…
very easy claims and fast payments easy to upload info
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helaine q
3 days ago
Thank you, Pets Best!!!!
I had pet insurance with Nationwide for my 7 previous pets over 20 years. With my new pet, I adopted in 2022, I found that what Pets Best offered was SUPERIOR to Nationwide and other pet insurance policies, in coverage and price of policies. Pets Best reimbursement period is within 2 weeks; even for a very expensive claim that involved a broken leg and surgery. I'm an extremely happy customer and highly recommend Pets Best for your fur baby.
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michael
4 days ago
your whole billing process is way too…
your whole billing process is way too complicated i submitted bills and you keep sending back with the need for everything to be itemized. then you close the claim? i invested in this insurance for my animals. honestly this should not be so difficult. i send you the bill and i shouldn't have to go to the vet five times to get the exact billing structure you want. not happy at all.
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marcel begay
5 days ago
Pets Best is Best!
Pets Best is Best! I was so distraught with worry over my boy, but they assured me and stepped me through the process. They were quick to process the claim. Payment was very fast. So glad I got this insurance!
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keith prentice
5 days ago
Pets Best resolved my claim within days…
Pets Best resolved my claim within days and it was a smooth process.
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clarita arias
6 days ago
Everything was easy to manage through…
Everything was easy to manage through the website. I made a claim due to an accident with my dog, and I set up the documentation so quickly the process was simple. Then I got an email with the ditails and after the some days I got the satisfactoy notification that the refund was approved. I RECOMMEND THEM.
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paulette
6 days ago
Great experience
Representative worked with me extensively and helped me to complete additional information that was needed to process my claim. Every action I have had with Pets Best has been a positive experience.
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jennifer
6 days ago
Excellent pet insurance!
Have had pets Best for awhile and their rates are very reasonable. Early last year my baby developed an enlarged heart and they have saved me. Here meds alone are very expensive even with generic. Once I submit my bills to them I have always had payment with 2- 3 weeks or so and they deposit directly to my back account. Great customer service the times that I have had to call for them for a question also.
D
delois
6 days ago
I had very fast feedback on my last…
I had very fast feedback on my last submitted vet visit.
S
susan
7 days ago
Premiums are ridiculous
Premiums are ridiculous — $230/month!? A 40% increase over last year!!. And a $5k yearly cap on reimbursement? I swear if I didn’t have an aging although healthy dog, I’d take my business elsewhere.
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karmae zitzner
7 days ago
I didn't feel the payouts were fair and…
I didn't feel the payouts were fair and the coverage detail was misleading.
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alisha zablow
8 days ago
I’ve waited 80 days for someone to…
I’ve waited 80 days for someone to review my claim and every time I call they tell me to just keep waiting.
C
chris g.
8 days ago
Claims are done in a timely fashion
Claims are done in a timely fashion. I've never had a problem. 😊
J
janet
8 days ago
I have been astonished at what…
I have been astonished at what percentage of my veterinary expenses have been covered! This was the best investment and my puppies I could have ever made! The peace of mind I have should we ever have an emergency you know that I can take care of my babies means the world to me!
A
aleah
8 days ago
Not impressed.
It took me three emails to finally get an answer to a question about a claim. They don’t pay very much on claims. I’m seriously thinking about trying to find another carrier.
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jim minyard
8 days ago
Pets Best makes it easy to submit claims
Pets Best makes it easy to submit a claim and is quick to respond with payment details. Every pet owner would benefit from unknown and unsuspected illness or accidents with this insurance.
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shara brown
9 days ago
Years of great coverage from Pets Best!
Pets Best has been providing coverage for my 2 dogs, Tank and Speedy, for about 3 years. We are thankful we chose to enroll with Pets Best because soon after, both of our pets developed health issues that require ongoing medical care. Their website is convenient for viewing coverage details such as formulary medications and it is also a breeze to use. Submitting claims online or by using the Pets Best app is also quick and convenient. I was especially impressed by Pets Best's communication several years ago when I submitted a claim and they were experiencing some delays in processing all claims. Pets Best sent a letter to notify me that they were experiencing this temporary delay and gave me a timeframe I could expect for them to manage my claim. I appreciated their forward communication in an effort to circumvent my frustrations about the delays.
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clancy kress
9 days ago
Claims improved 100%
Last year, claims took an unusually long time to payout. Thus year, my claim was completed in a week. Going in the right direction now guys!
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jennifer
9 days ago
Pets Best is a Life Saver
I have had the most pleasant customer experience using Pets Best for 2 separate dogs over 3 years. The claim process is easy and the app is easy to use as well. Their communication is excellent and the explanation of benefits documents are always thorough. I can not recommend this insurance company enough.
E
em
10 days ago
I'm so happy with my plan and service
I'm so happy with my plan and service! It has already saved me money at the vet. The premium is affordable and the customer service representatives I spoke with have been all been very nice and professional. 10 out of 10.
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lorgia harry-valerio
10 days ago
It's great to have pet best insurance…
It's great to have pet best insurance for my baby, specifically in those emergency situations, They always review my claims fast will all details. Submitting a claim was fast online.
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j.k. hendrix
10 days ago
We did our part... Pets Best did theirs
We submitted 6 claims for one of our boxers, all the visits and tests necessary for a new allergy diagnosis, as well as the first 2 shots in what will now be an every 4-6 week schedule. We kept the medical records of our dogs complete and accurate. We submitted the paid receipts as required. And within less than 10 days we had received the EOBs on all 6 claims, with the deductible, co-pays and reimbursements as expected. It's a relief that Pets Best delivered promptly. If doing no more than what was asked of us in the beginning gets the results we were promised, well we're Happy Customers!
Y
yvonne s.
10 days ago
Submitted a claim for a wellness vet…
Submitted a claim for a wellness vet appointment, the process was easy to do using their application. In about one weeks time we received a refund thru direct deposit.
C
customer
10 days ago
No brainer pet insurance
Best pet insurance ever. Quick turnaround times for claims, coverage is great, and the user-interface + platform is incredibly easy to use. love love love!
L
lynne dodson
11 days ago
Do not be fooled by the 'wellness'…
Do not be fooled by the 'wellness' extra. It doesn't actually cover most of neutering at all. That, coupled with the high deductible, the hassle of the app not working most of the time when we actually went to add receipts, and the difficulty of actually talking to a person (25 minutes on hold) make me cringe about the thousands of dollars we have put into this insurance over the last few years.
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brian j. esposito
7 days ago
Nothing gets reimbursed
Nothing gets reimbursed, yet every month they take my money for years. Just the worst coverage I can think of and criminal. I see your response. This is me; this is my full name, look up my name and you will see all the invoices, all the vet visits, look up all the monthly charges for years you took from me, and you reimbursement rate is probably around 5%. It’s not nice what you do and households and pet owners need help, you do not offer help, you are an other bill with empty promises and I am very disappointed in you. You should be ashamed of yourselves.
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monika slezak
11 days ago
Quick and easy claim process
Quick and easy claim process! Claim was processed within 2 weeks which is a great improvement! Very happy!
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wendy cain
11 days ago
The claims process was very easy to do
The claims process was very easy to do. I submitted through the App. I was thrilled that the claims were processed within 2 weeks!
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gss
12 days ago
Verry little coverage for the premium charged
I pay you hundreds of dollars a years for insurance. My recent vet bill was over $400 and you paid $12.50?
J
jeff gibson
12 days ago
Very easy claims process
Very easy claims process. Paid my claim in less than 2 weeks.
N
natalie
13 days ago
I had been with another pet insurance…
I had been with another pet insurance for other pets that have since passed away. Unhappy with this other nationally recognized insurance name, I sought out another company. I have been with Pets Best for almost 4 years with one of my dogs and just added a new puppy to the policy. Pets Best is superior to the other companies providing pet insurance. Claims are easy to submit and are processed in a timely manner. The prices for their policies is competitive and I have found them to cover more conditions with better reimbursement. Pets Best is the only policy that gives money towards spay and neutering when looking at the competition. This speaks volumes as most of you know that if you are not going mate your female dog, it is best to spay which can protect the reproductive health from cancer. The other policies will push extra cancer riders on you without providing any money back for spay/ or neutering that is preventative care for serious health problems that could develop later in life. I am happy knowing that my pets are protected by Pets Best.
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angel abbott
13 days ago
Not worth the money to pay for insurance when they won’t reimburse
Not a happy customer. I was told that my dog already had the max benefits for a wellness exam and her wellness shots and that they were not going to reimburse me for the cost. So, you’re telling me that you would rather have my dog suck them being taken care of before you will reimburse me. Not worth the money I pay to have insurance on my dog. I will be going elsewhere!
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janice smyth
13 days ago
Return on my claim was fast
Return on my claim was fast. Easy to file claims.
R
roberta
13 days ago
Have had this insurance for 2 years
Have had this insurance for 2 years. My only complaint is that it takes a while to process claims and get the reimbursement but other than that, we are very happy with this insurance.
B
bri
14 days ago
4 years with Pets Best BUT.......For…
4 years with Pets Best BUT.......For the first time ever I made a claim on my purebred Duck Toller, for her teeth extraction. I am now on day 19, waiting patiently on the whopping $265 i will get back off my $800 bill with a $500 deductible. I pay for 2 dogs $177 every quarter, (one purebred one mix breed) I am starting to think after the hassle of trying to get reimbursed after 4 years that I am better off paying out of pocket...YIKES. Beware, extremly LONG time to process claims.
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steve volponi
14 days ago
Be prepared to jump through hoops
We have been Pets Best customers/members for years and have four dogs insured with them. Recently we submitted a Vet/Hospital claim for one of our dogs, and ever since we are just getting the runaround. I would not do business with them. This has been a horrible experience. It feels like they keep inventing new hoops to jump through hoping we get tired and give up. They have had no problem collecting our payment each month for years, but when we submitted a claim, we're having to battle. Here's what's happening: I submitted a claim for a hospital bill and a vet bill for the same problem for our dog, and ever since we have been getting the runaround. Meanwhile, we are out more than $2500. First, Pets Best denied the claims stating that they didn't receive the medical records, even though the Vet and hospital stated that they sent the records and provided email confirmations that they sent the records. That required us to take our time to have the Vet resend the records. That day, I confirmed with a Pet's Best rep that they received the records and had everything they needed. Weeks go by and I don't hear or receive any emails from Pets Best, so I call again, and I'm told they now need SOAP notes from the Vet. Of course, they never contacted me to mention this new request or let me know that they didn't receive the needed additional records from the vet. Today we are headed to the vet to request the SOAP notes are sent. I'm hoping there will be no new hoops and they will fulfill their end, but after what we have experienced, it doesn't look promising. All in all, find an insurance company that doesn't play games or makes you work to get your claim reimbursed!
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cmv
14 days ago
Great customer service
Great customer service
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paige nast
14 days ago
Love using PetsBest
Love using PetsBest! It is such a peace of mind knowing all my fur babies are covered. I’ve used PB for a handful of claims and all were handled quickly as promised. Highly recommended!
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rey roldan
14 days ago
Easy to submit claims
The ease of submitting claims through the website was a cinch. I just wish the reimbursement was higher for services and meds that should have been covered.
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ym tze
15 days ago
great service!
My puppy got into some rat poison and had to see the vet every week which is very expensive. So glad Pets Best got us cover 90% of the bill. Just wish it would be a little faster than 2 weeks for the reimbursement to come. But everything is great other than that! Highly recommend!
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melissa a.
15 days ago
The claims process is very easy!
The claims process is very easy! I enter basic information and copy of the invoice and that’s it. Response time is reasonable and having my payment direct deposited is convenient. I recommend PetsBest to anyone looking for a great pet insurance.
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lois
15 days ago
I recently adopted an adult dog and…
I recently adopted an adult dog and luckily decided to get insurance. She had been given a clean bill of health when I adopted here, but 6 months later she became ill. I did a live chat on Pets Best and the person I talked to said she didn't know if what she had would be covered, but that i should send in the paperwork to make sure. I found it pretty easy to submit the paperwork and Pet Best kept me informed of where the process was at each stage. I was so grateful when some of the bills were covered and a check for that came the same day as the bill i had to pay. So thank you so much, with my limited budget the timing was perfect. i will recommend your company to my family and friends.
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dovetta
16 days ago
It is easy to file and the response is…
It is easy to file and the response is just as fast. They deposit my money in a timely fashion.
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scott landis
16 days ago
This company will cheat you! It’s
These people are lying so and so’s….they didn’t cover thousands of dollars of emergency room bills for my dog who was covered by an emergency insurance policy. DO NOT TRUST THESE PEOPLE They will take your money and then give you the run around. Liars! Cheats!
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elise cianciola hill
16 days ago
Our seven month old pup was diagnosed…
Our seven month old pup was diagnosed with Giardia and Lyme in the same week. We were devastated but so thankful we had Pet’s Best. Our claims were approved easily and allowed us to care for our puppy and not be as stressed about finances.
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john mitchell
17 days ago
Not happy with Heartguard plus coverage
Not happy with Heartguard plus coverage
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eddie carrow
17 days ago
Assumed we were going to get more…
Assumed we were going to get more coverage on this 1st vet appt for the new year, the bill was $270 & Pets Best only covered $125 of the visit
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donna sherry
18 days ago
Thanksgiving am for your help
Thanksgiving am for your help! Great customer service experience!
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brenda
18 days ago
My 10 mo old female dog had a uterine…
My 10 mo old female dog had a uterine infection. I found Care Surgery center. They were able to get my puppy in fast. I sent in my records and receipts in the app. Super easy and pets best sent me an email to keep me updated on the progress of the claim. My reimbursement was super fast! I can’t say enough about this company. No other insurance company can even come close!!
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kathy sears
18 days ago
Professional and Expedient
I have always found Pet's Best to be professional, personable, and efficient. They respond quickly to questions by phone or email. If they deny a claim, they provide clear reasons for the denial.
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patricia c van haren
19 days ago
I signed up for this insurance for my dog
I signed up for this insurance for my puppy and when my daughter got her puppy I referred her as well. I have another insurance for my older dog and the coverage is not nearly as comprehensive and the cost is exponentially more. I would love to switch him except for the pre-existing conditions. PetsBest covers the claims including the doctor visits whereas my other insurance tries to write everything off and reduce all the claims.
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grace casali
19 days ago
I’ve had excellent results with them so…
I’ve had excellent results with them so far. I was skeptical at first. So far they have paid claims up to 90% for my dogs ears. Very pleased. Fast and easy!
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srj
19 days ago
Always a great experience
I did so much research on pet insurance and I am beyond happy I went with Pets Best. I have had no issues at all and it gives me so much reassurance knowing I can make the best decisions for my fur babies care, wellness or sickness
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gennia varnado
19 days ago
Great policy and fast processing.
Great policy and fast processing.
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debra kuhner
19 days ago
Great Help!
Pet's Best has been great since we insured our Labrador retriever, Rueger. Rueger has had numerous medical issues and I never have to wait long for our EOB and refunds.
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linda jones
19 days ago
Excellent Pet Insurance Company!
I so appreciate having such excellent pet insurance! Pets Best covers everything they say the insurance plan covers. They refund my money quickly right into my checking account. Thank you!
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christopher maddock
20 days ago
They make a promise to you and deliver on it.
They make a promise to you, detail it clearly and deliver on their promise with no rubbish, no trying to weasel out of paying. Just submit the bill, get the money, I've made two claims on them now and both times the same prompt simple service. They're excellent.
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mitchell
20 days ago
I couldn't recommend pet's best more
I couldn't recommend pet's best more! My dog recently had an emergency that landed her in the ER for two days. No questions asked, Pets Best covered all of the expenses within my plan. It was a huge relief knowing I didn't have to make a hard decision on how much I would be able to pay to save my dog's life. Thank you!
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kim fliehmann
23 days ago
Great Turn Around
Pets Best normally has a very fast turn around with claims which is awesome because some of the out of pocket expenses can really add up. I appreciate everything they do!!!
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katherine sherpa
23 days ago
Thank heavens for Pets Best!
After previously being with a non-responsive, and sometimes downright ugly, pet insurance company, Pets Best is more than a breath of fresh air. It is a relief! All questions I've had have been answered instantly. A bill I submitted was paid within days. I am SO thankful to have my two beloved dogs now in the hands of a company who cares.
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concious one
23 days ago
Extremely easy claim filing
Extremely easy claim filing. The payment is broken down and explained very clearly. The only thing can improve is phone call as usually there is a long wait. However the process is so smooth that mostly there is never a need to call the customer service. I am very happy with this insurance!
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wayne
23 days ago
Benefit Statements + Direct Deposits = Happy Cusgtomer
Your benefit statement was extremely clear to understand and its great you allow direct deposit to my bank account. You make it as easy as possible.
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janice
24 days ago
I have only had great experiences with…
I have only had great experiences with Pets Best Insurance. Within in a few days of submitting my claim, I’m informed that they received it. It has only taken a few days after that that I receive another notice stating what they are going to pay.
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leah haglund pykkonen
24 days ago
Pets Best makes the process easy and…
Pets Best makes the process easy and straightforward
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ana maria angel
a month ago
Excellent service and good price.
Excellent service and good price.
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michelle thimios
a month ago
Hip dysplasia coverage
Very grateful to have Pets Best through a scary hip dysplasia diagnosis and intense surgery recovery. Such a relief receiving the explanation of benefits and seeing the reimbursement come through.
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jeanette randall
a month ago
Submitted a claim for an ear infection…
Submitted a claim for an ear infection for my fur baby and although their online form says 25-30 days it was done in a week. They have gotten much better since we first took insurance through them. They are also the only pet insurance I have found that pays office visits
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disappointed
a month ago
5 weeks to process my claim
it took well over one month to have my claims processed. only to find out that PETS BEST paid only about 35% of the total claim . It should have never taken 5 weeks to process my claims. Plus , I had a new claim , I tried 3 times to upload the new claim and the system continued to reject the claims . this was the message I got **** We are unable to verify that your pet had coverage on the date of treatment you specified. If you feel this is incorrect or have any other questions about this claim you are attempting to submit, please contact Customer Care*** so i connected with live chat LAURA . it took forever to connect with her and she was no help and just told me to email my new claims and they would take care of it . what is going on with this company ??? i might just be checking into another pet insurance company depending the outcome of my new claim . its been one problem after another since i became a customer of pets best .
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laurie alessi
a month ago
I have had a few eat insurance comapny
I have had a few Different insurance companies and am so Glad I now have Pets Best! This is the easiest and most affordable insurance around! Highly Recommend
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audrey
a month ago
I have been a customer of Pets Best for 7 years
I have been a customer of Pets Best for 7 years. Their customer service representatives are polite and professional. My claims are process promptly.
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tina durkee meme
a month ago
Fantastic service and prompt responses…
Fantastic service and prompt responses never have had any problems, very reasonable price definitely recommend to everyone
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clyde keller
a month ago
Every one I've spoken with has been …
Every one I've spoken with has been most helpful Have had several claims over the past 4 years and all have been handled quickly. Couldn't ask for better service
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vincenzo's girl
a month ago
First Time Pet Insurance
So easy to use website and submit claims. Reimbursement time is A+. Couldn't be happier at this point; been enrolled less than a year.
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l douglass
a month ago
Easy to make a claim
Easy to make a claim. Easy explanations of what’s covered. I’ve been very happy.
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ginger
a month ago
PetsBest has saved us hundreds of dollars!
On the recommendation of our vet, we purchased pet insurance for our lab-mix puppy. And gracious - are we glad we did! His vet bills in the first year alone have totaled more than $2,000 (our puppy is especially sensitive and accident prone) and PetsBest has been a dream to work with. The process to upload documents is so easy. The customer service team keeps us informed of the process.
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david
a month ago
The form was easy to fill out.The…
The form was easy to fill out.The refund was fast as well. Very pleased with this insurance.
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gwen amos, ms, mppl
a month ago
I took my German Shepherd to the…
I took my German Shepherd to the veterinarian for ear infections. Pets best refuses to cover these ear infections saying that it is due to his allergies even though their veterinarian has plainly stated that it has nothing to do with allergies. This has cost us over $2,000 which pets best is refusing to assist in covering because they say that it is a pre-existing condition even though the veterinarian has stated that it is not and I have done research and sent it to them proving that it is not his allergies that are causing these ear infections. I have given them two stars because when they do cover they cover well and they cover fast. Date is as close as I can remember it's accuracy. The reply from Pets Best is inaccurate, as well. The ear infections was not caused by allergies, was after all time periods, and should have been coverable. I would not recommend Pets Best as anything more than Pets worst Insurance. They do not know the difference between an ear infection and allergies, nor do they listen to the veterinarian who has more education about the working of your pet, than an insurance claim adjuster. They appear to think themselves comparable to a vet, but they are not
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brenda allison
a month ago
I purchased this Insurance in October,9…
I purchased this Insurance in October,9 days later my dog had a bloody stool issue,went to vet,they ran tests,I submitted to Ins they denied stati g pre existing condition which she did not have.I appealed it and still have not heard anything from them except an spology it's taking so long.I reported to them over a week ago its taking too long they said they would write down complaints. Don't ever get any replies to emails or calls,ye
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kari
a month ago
terrible service long claim processing times
terrible service and claims processing. the staff doesn't actually care about the customers they are understaffed they never have any answers as to claim status. you do not strive for the best experience, 7 days before documents are uploaded when emailed to you! managers telling me not to call because asking for status is frustrating is not a good experience. you team does not communicate are and your programmers have given you a terrible system with no status updates it's 2023! level up or go out of business. your company is known as "a joke".
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carol hemberger
a month ago
Timely claim processing
The claim process was easy and action on the claim was timely.
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jacob sahagian
a month ago
Pets Best is truly a great insurance…
Pets Best is truly a great insurance company. They have different plans for different furparents. I know I can walk into any vet office and not I’m worry about the cost because Pets Best honestly takes care of you and it is a relief knowing your pet can be taken care of. IT IS WORTH EVERY PENNY.
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vivian ly
a month ago
The claim process was very quick and…
The claim process was very quick and easy!
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nicole
a month ago
ABSOLOUTELY THE WORST PET INSURANCE I…
ABSOLOUTELY THE WORST PET INSURANCE I HAVE EVER HAD. THEY COVER PRETTY MUCH NOTHING AND THIS IS ONE OF THE MORE EXPENSIVE INCURANCES! WASTE OF MONEY!
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bernice marasco
a month ago
PetsBest is very user friendly
PetsBest is very user friendly. Copy and paste pic of the vet bill, answer a few questions, submit and done. I love it. Immediate response that claim was received. Quick to reimburse. Thank you PetsBest!
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dawn
a month ago
Highly recommend
I've used this company for years. Always a great experience. Highly recommend.
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marianthy
a month ago
Submitting my claim was so easy!
Submitting my claim was so easy, and reimbursement came quickly.
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elizabeth doctorov
a month ago
Don't Reimburse Chronic Conditions
They don't reimburse vet fees for chronic conditions. My cat has 2 chronic conditions - 1 that started 6 months after the effective date, and 1 that started 1.5 years after the effective date. PetsBest keeps saying the conditions started before the effective date, which is untrue to anyone with vet knowledge who actually looked at the medical records. When I put in an appeal and gave them medical records from each doctor he has seen, the first level appeal "response" after 4 months was a request for more medical records (all other medical records they requested previously). Doing everything they can to stall and not pay out a cent.
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hannah harrold
a month ago
I like that I get updates on my claim…
I like that I get updates on my claim and an explanation of coverages for every claim. I’m always put at ease when taking my pet to the vet because I have pets best.
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christine r, customer
a month ago
Very easy to submit a claim
Very easy to submit a claim. And the turnaround time was quick.
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isabella webb
a month ago
The website states claims to be…Disappointed
The website states claims to be processed in 3-14days. This is inaccurate it’s closer to 30 days. They have little to no communication about the process and the communication from representatives when you call is not accurate. They will state there is not any issue with the claims and no additional information needed. Like many insurance companies your lucky if you get any money back and they will along-gate the process to not pay. It’s more like paying a monthly fee to gamble if they will reimburse you for illnesses or accidents. Disappointed in the service, process, and reimbursement. Overall their bed side manner is lacking with processing claims of deceased dogs. Although I realize these are automatic email messages some care and dignity would be appreciated when stating I’m $7 closer to being reimbursed for my deceased dogs care over the next 12 months.
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susan
a month ago
A great relief to have Pets Best…
A great relief to have Pets Best Insurance. We have had a policy for 4 years with small claims. Over the last month our terrier was suddenly very sick. She received great life saving care but the bills were very high. Thankfully Pets Best covered all the bills ina timely manner . This company is outstanding !
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customer
a month ago
Easy to use and upload claims
Easy to use and upload claims! Researched a bunch and Pets Best was the best one for my cat. Great customer service as well.
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jeanne davis
a month ago
Everyone that I have had the pleasure…
Everyone that I have had the pleasure of speaking with has been super helpful and very nice. I lost my sweet Bichon and they were very helpful during a very difficult time for me. Very good about explaining everything.
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joe
a month ago
Great company
Easy to file a claim and pretty quick turnaround
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r shaw
a month ago
Honest and they always come through as promised...
I have been a client of Pets Best since 2019. We had adopted a Great Pyrenees from a kill shelter down South and had him transported locally. We have been very fortunate to have adopted a great dog...it clearly could have gone the other way. From the beginning we investigated various pet insurers and had narrowed it down to Truepanion (also a good firm) and Pets Best. That said, we felt that Pets Best had the most comprehensive coverage at competitive prices. Unfortunately, there weren't many reviews at the time and we wound up taking a chance that Pets Best would live up to their promises. Well, I have to say that we clearly made the right choice. "Archer" needed to undergo MPL surgery this year and we were hit with a bill close to $6k. I submitted the expenses and within 2-weeks had the reimbursement (less the copay) deposited directly in our account. This insurance more than paid for itself by providing both peace of mind and outstanding coverage. I've never had an issue with claim denial (even with smaller bills) and their customer service is top notch. If you are seriously considering pet insurance my advice is take it, but go with a company you can trust. I would highly recommend them and would encourage anyone to research them. I noticed that there have been some negative reviews posted, and maybe there have been some situations with others that were less fortunate with their experience. However, I can say first hand, we have had nothing but positive experiences during our 3-year arrangement with them and I have no reservations about renewing our policy year over year.
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tyler corbley
a month ago
Easy to use app and website
Easy to use app and website. They cover what they say they cover. They never give you a hard time. I wish human insurance was this straightforward.
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jim white
a month ago
I have had Pets best for over 10 years
I have had Pets best for over 10 years. They handle claims quickly with no nit picking about prices. I would highly recommend them.
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lauren tanamá guatu anarix
a month ago
Not worth the cost and uncaring
UPDATE: The company’s request that you call customer service for help with any voiced concerns is a BOGUS and generic copy/paste response. When I called the line, no one had any idea what I was talking about. My favorite thing about Pets Best is that they have a 24 hour line for medical concerns that is staffed by a vet tech. Otherwise, financially- What I have been reimbursed over the last four years has been far less than what I pay in premiums. It would be helpful if they made an effort to remind pet owners that certain exams or interventions are due at a specific time in order for any subsequent illness to be paid for (for example, you need to subject your pet to anesthetic dental cleaning starting at 3 yrs old even if their teeth are fine, because if something ends up happening afterwards then they won’t pay for it. This happened to me after my boy went from healthy teeth to plaque fast, and I was told by an agent that I now need to pay for costly dental cleaning on my own). The prescription formulary list is pretty small, medications are rarely reimbursed. You would fare better saving your monthly premium into an account to use for when you need routine pet care. Anything seriously costly after that can easily be paid back using a service like Care Credit. If you have a holistic pet store by you, their consultations are usually free with the purchase of the products to help your pet- do that replaces the vet line and comes from a healthier approach. Save your money.
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stacy
a month ago
Highly Recommended
I was a little worried after reading a few of the negative reviews for Pets Best, but I had no problems at all. I submitted my paid invoices for my dog's vet visit as well as his subsequent surgery and was reimbursed within a few weeks. I am so glad I decided to purchase pet insurance and definitely recommend Pets Best!
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mary barkley
a month ago
Always process the claims in a timely manner.
Always process the claims I’m a timely manner!