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Nationwide Review

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Nationwide
BestMoney Staff
Bestmoney Staff
Dec. 30, 20204 min read

Nationwide summary

Over half a million pet owners choose Nationwide as their pet insurance provider. Besides dogs and cats, you can also insure your birds and exotic pets. The tiered plans come with lots of perks.

Pros

  • Insures exotic pets
  • No networks, so you can see your regular vet
  • Wellness coverage available

Cons

  • Limited coverage for hereditary conditions
  • Payouts limited by benefit schedule on most plans

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Nationwide Highlights

  • Most popular pet insurer in the US.
  • Insures exotic pets.

What’s Included In Your Pet Insurance

Unlike other insurers, Nationwide doesn’t just cover dogs and cats. It also covers birds, rabbits, reptiles and other unusual species, including chinchillas, hamsters, pigs and sugar gliders.

You can choose from 3 tiers of coverage: 

  • The Pet Wellness Plan
  • The Major Medical Plan
  • The Whole Pet With Wellness Plan

All 3 plans cover vets worldwide, which means you can stick to your vet or specialist of choice, and travel without worrying about being out of network.

The Pet Wellness plan is the cheapest and most basic plan. It covers microchipping, vaccinations, annual wellness exams and bloodwork, de-worming and flea and heartworm prevention.

The second tier, the Major Medical plan, covers accidents and illnesses (including cancer), as well as chronic conditions such as kidney disease, diabetes and IBS. Cover includes exams, lab tests, x-rays, surgery, hospital stays and prescriptions. However, you’ll have to pay for annual wellness separately.

The Whole Pet With Wellness plan is the most expensive tier, but also has the most complete coverage. Besides annual wellness, accidents and illness, it also covers neutering, cesarean sections, therapeutic foods and nutritional supplements.

Crucially, both the Major Medical plan and Whole Pet With Wellness plan cover surgery for torn ligaments. This is one of the most common injuries in dogs, but it’s rarely covered by pet insurance providers.

TreatmentWhole Pet with WellnessPet Wellness
DewormingYesYes
Eye infectionYesNo
Fecal testYesYes
GingivitisYesNo
Muscle sprainYesNo
Spay or neuterYesNo
Wellness examYesYes
VaccinationsYesYes
MicrochipYesYes

Limits and Deductibles

Nationwide’s policies have a single annual deductible. Pay it once and you’re covered for the whole year, no matter how many times you claim.

However, payouts on the Major Medical Plan and the Pet Wellness Plan are made according to a benefit schedule. You’ll always get a fixed payout determined by the schedule, capping reimbursement on a certain amount for each condition or service, regardless of the amount you spent. The Whole Pet with Wellness plan offers payments based on 90%, so you’ll pay for the plan with higher payouts when you need them.

This isn’t ideal if you need a certain amount back, because benefit schedule payments may be based on expected fees that do not fit your vet’s actual prices. You could end up with out-of-pocket expenses.

Value For Money 

Nationwide isn’t the cheapest pet insurance provider, with accident and illness coverage starting at $35 a month.

That said, you’ll receive a higher standard of basic coverage than most other baseline plans from other providers. Nationwide offers you the freedom to see the vet or specialist of your choice and only a single annual deductible.

Age Limits 

Nationwide won’t insure pets that are 10 years old or over, except for the Whole Pet with Wellness Plan, which has no age restrictions.

This age limit is relatively low and there are other companies offering insurance for pets up to 14. That said, once your pet is insured, he’ll stay insured even after it passes the age limit unless you decide to cancel the policy. It’s also cheaper to insure a younger pet, so the best way to get your best friend insured through his old age, is to sign him up when he’s a puppy.

The Fine Print: What Isn’t Covered Under The Policy 

Nationwide’s exclusions are straightforward and easy to understand. Like most pet insurance providers, it doesn’t cover pre-existing conditions.

It does unfortunately classify most congenital anomalies as pre-existing conditions. This means that problems caused by breed-specific traits such as brachycephaly and kinked tail (brachycephalic breeds include Boxers, Bulldogs, Pugs and Persian cats, just to name a few), will not be covered. Certain cancers may also not be covered, if it’s shown that they’re caused by congenital anomalies or hereditary traits of your pet’s breed.

Under the Major Medical plan, there is a 12-month waiting period for cruciate ligament surgery and hereditary condition cover. You’ll need to opt for the Whole Pet With Wellness plan for the waiting period to be waived, or get coverage before your pet has expected medical concerns around the corner. 

Conclusion

Nationwide is one of the few pet insurers on the market to cover exotic pets. The basic plan has some great perks in terms of what it covers and the veterinary helpline is really helpful for off-hours medical needs. The main downside is the benefit schedule payout system for the two cheaper plans. You should also be aware of certain breed specific conditions, as problems caused by those common traits might not be covered.

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BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Nationwide
Nationwide
ExcellentReviews 92
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  • author
    Kathy
    Sep 02, 2022
    I have always found Nationwide to be…exceptional

    I have always found Nationwide to be professional and fair. I always recommend Nationwide to all the Paw Parents I know.

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  • author
    Matt
    Sep 14, 2022
    There are better options out there

    Canceled today to find a company that actually cares. Applied through my employer, provided all medical records for my dogs, confirmed no pre-existing conditions, and was told my policy would go into effect in 30 days. Well, my dog desperately needed a teeth cleaning so near the end of the 30 day period I paid for the pre-dental exam, that way once insurance kicked in I could take him in for the full cleaning immediately. Well, after insurance kicks in and I get his teeth cleaned I submit a claim for the full cleaning and they say because I got the pre-exam a few days before the activation date it qualifies as a pre-existing condition. The insurance wouldn't have covered the pre-exam anyway, that's why I paid for it and we confirmed he had no pre-existing conditions before that. Obviously, I would've waited another couple of days if this little loophole was made clear by the mountain of documents they sent me or by any single agent at all, but then they'd actually have to do their job and cover my pets. Absolutely ridiculous, I'm finding an insurance provider that will actually do what I pay them for and take care of my pets. Glad I found out they suck early so they didn't get much of my money.

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  • author
    Amy Scott
    Sep 13, 2022
    This is a SCAM

    This is a SCAM. They do not cover ANYTHING. Vaccines, check-ups, ANY diagnostic testing, treatments, or medicine. What does that even leave to be covered? Before denying your claim, they will make you jump through dozens of hoops & submit a mountain of medical records knowing full-well from the moment they receive the receipt that it will not be covered. I will NEVER be purchasing ANY kind of insurance through Nationwide because they're clearly a disgusting company just trying to rob people blind.

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  • author
    Karen Kaczmarski
    Sep 01, 2022
    I have Nationwide Pet Insurance for my…

    I have Nationwide Pet Insurance for my Dog. I would recommend them to everyone

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  • author
    Consumer
    Aug 29, 2022
    Fast claims resolution and payment!I have had Nationwide insurance for…

    I have had Nationwide insurance for several pets over the past four years. I am very happy with the fast payment and resolution of claims. Because of Nationwide Pet Insurance I have been able to provide better care for my pets with less financial stress! I wholeheartedly recommend Nationwide Pet Insurance.

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  • author
    Nina Thomas
    Aug 20, 2022
    Why Nationwide is the perfect choice

    Handling my issues was easy, the representative particularly helpful and professional. It has been a pleasure for me to have chosen Nationwide for my furry friend.

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  • author
    Bianca Easley
    Aug 17, 2022
    Greatest decision ever!

    Really grateful for this insurance. I had to update payment info and Kiahara was very helpful and made the whole process quick and painless. I definitely recommend this insurance to anyone who has pets.

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  • author
    TP
    Aug 17, 2022
    Nationwide is a SCAM

    Our monthly insurance cost was $200 per month and Nationwide capped coverage at $400 per year! What a sham.

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  • author
    ken nicolay
    Aug 16, 2022
    I had a billing payment problem which…

    I had a billing payment problem which turned out to be my issue. I was sending my payment to the wrong address. I spoke with three agents, all of whom worked very hard to come up with a solution. No one understood why they had not received the check, but all did everything they could to figure out the problem. I did not write down the first agent’s name, but I wrote down Jeanae and Amanda. All of them were personable and professional, giving me everything they had to offer. Between all of us, the source of the problem was found, and I provided a new address for my bank. Good people all. Thanks.

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  • author
    Cody Gerula
    Aug 12, 2022
    Have always been super helpful and very…

    Have always been super helpful and very quick with all payments and responses.

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  • author
    Andrew Crawford
    Aug 12, 2022
    Awesome help..

    Awesome help... answer everything I needed!!

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  • author
    Travis Wheeler
    Aug 10, 2022
    We paid for years

    We paid for years. The first time we tried to use it, they said we can't read any of the documents you sent, please resend them. We send them again. They say, we didn't get them, try faxing them. They say we can't see them again. Everyone I've shown the paperwork to, can read it. Everyone I sent the file to can open it and read it. Magically, it's just invisible to Nationwide claims department. The worst part was it was only a few hundred dollars. I can't imagine dealing them with a larger claim.

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  • author
    Maria Vargas
    Aug 06, 2022
    Great service!!

    The representative that helped me on my call was super attentive and helpful. One barely experiences people via phone calls that are willing to help out so I’m thankful I was able to get a nice and helpful rep that answered all my questions.

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  • author
    Janette Zucker
    Aug 04, 2022
    Content and beyond confident

    I called up just to confirm that all was good with my puppy's records and it was -- the rep was delightful, proficient and efficient and helped me considerably --I've been very happy with my Nationwide insurance and I advocate it to everyone I have contact with-- that it's very important to have good pet insurance!!!

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  • author
    Lorena Vizcarra
    Aug 04, 2022
    The representative I spoke to on the…

    The representative I spoke to on the phone was helpful and very thorough.

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  • author
    Linda
    Aug 04, 2022
    Good Coverage is a Thing of the Past

    I have Nationwide Whole Pet with Wellness insurance coverage on my Havanese. It is expensive and I may not be able to keep up with the increasing premium much longer. It seemed worth the cost at first because they covered her laparoscopic spay and her first teeth cleaning at 90% after the initial $250 deductibles were met. (The procedures were done in different years.) I’m getting another dog, but they no longer offer the plan I have on my Havanese. It seems that Insurance companies are focusing on major medical issues rather than wellness hoping that they won’t have to pay out. It’s sad that properly caring for pets is becoming cost prohibitive.

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  • author
    ellen higa
    Aug 02, 2022
    Martha was very friendly and helpful!

    Martha was very friendly and helpful. She thoroughly explained the process. Unfortunately, my little doggie passed away. I am very grateful to everyone at Nationwide. The service I received for her health insurance was top notch!

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  • author
    Nina Tomaro
    Aug 02, 2022
    If I could give Zero stars I would

    If I could give Zero stars I would. This company seems to go ABOVE and beyond to DENY any claims they can. They have been awful to my mom and have tried to tie different vet visits together to claim they all had to do with a pre-existing condition, which by the medical notes from the vet herself and basic logic, had nothing to do with it. They will go above and beyond to deny your claim, but give you the run around when you want to file an appeal, which honestly, they are going to end up denying anyways and waste your time and money. Buyers beware, do not purchase pet insurance from Nationwide, it's a waste of money and time. I would be ashamed to be a part of this organization, and I can only imagine what getting other types of insurance through them is like... terrifying.

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  • author
    Marguerite Karner
    Aug 01, 2022
    Kudos to a fine customer service rep!

    I would like to commend your customer care phone representative, " Carl". He was extremely efficient,and also very patient about my concerns. I called because I had to update payment information,as my bank debit card had been lost. I was worried that my monthly premiums would be denied for the account as payable to Nationwide. However, Carl was able to supply all my previous information,and then record the updated data. He was very knowledgeable and supportive. I thank him. I hope his superiors will note my appreciation and share with him. Thank you! Marguerite Karner 8- 1- 22.

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  • author
    Nancy Bravo
    Jul 30, 2022
    H U G E Lack of Communication

    I have my 5 cats under Nationwide since October 2021. I recently tried to used it bc my cat was diagnosed w ringworm. I noticed he was not on my Nationwide pet account, so I called & they let me know his policy was cancelled. I was confused bc when I signed up my cats, this specific cat's policy was duplicated & they let me know they would cancel the duplicated policy (leaving one policy active). I assumed everything was correct & activated. I did not need to use his policy until his ringworm diagnosis. So when I was on the call w Nationwide & they were telling me both his policies were cancelled, I was confused. I was told they could reinstate him, but I would need to pay the premiums I had not paid (10 months worth) bc his policy was cancelled. My second option was to create a whole new policy for him and only pay the first month and the installment fee (i think it's called), which would be A LOT cheaper. However, bc he was diagnosed with ringworm, that would count as a pre-existing health condition if we were to create a new policy for him, which would not be covered. I was upset at the fact that they did not clearly communicate the fact that both his policies were cancelled 10 months ago - their answer on the phone was "we called you in December 2021 & you did not answer so we left a voicemail". One S I N G L E voicemail, I went back to my voicemails and noticed it was buried in the many spam voicemails I receive. In the voicemail, it was mentioned that one of THEIR representatives did in fact mess up and cancelled both policies. I would have liked if they tried to call at least a second time, since it was THEIR mistake both policies were cancelled. When I was reinstating him, they mentioned that I would have to pay about $250 in premiums. I called the next day to make a payment and a representative told me it was going to be $500 something... I was shocked & did not understand where that amount came from. I asked to speak to a supervisor & while the representative placed me on hold to get their supervisor, she said, "sorry I miscalculated, it's actually $250". I no longer wanted to speak to that representative as I felt she was providing me w incorrect amounts. When the supervisor answered, she confirmed it was $250 and then mentioned that I was not being given the bundle discount for my cat so she added that... the $250 payment was made and I thought I was done with this mess & the policy was reinstated. THEN, the next day, I noticed I had TWO charges from Nationwide in the amounts of $250 and $237. I did not understand why I was being charged twice, so there I go again to customer service. When I called, they let me know they had charged me the incorrect amount ($250) & had charged me the correct amount instead ($237). Like what????? This was HIGHLY unprofessional in my opinion bc they DID NOT notify me in any way that they would be charging my card again, nor did they communicate what the charge was for, or that they had made another mistake in calculating the reinstatement fee. They let me know they could not do anything about the pending double charge & that I should contact my bank account. It was a complete disaster bc I have automatic bills that were to be paid with the amount that Nationwide charged. I am very disappointed in their lack of communication and lack of training for representatives.

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  • author
    Sheila Schwabe
    Jul 29, 2022
    I can’t say enough good things

    I can’t say enough good things! I love knowing h th at my pets are protected as well as we are

    ...

  • author
    SR
    Jul 26, 2022
    I have had your ins since you were VPI…

    I have had your ins since you were VPI -MANY YEARS & 3 dogs. I didn't know you covered prescriptions. Madyson is on a lot of Rxs - knees, cataracts, glaucoma, I collected, photocopied all her scrips for the past year - over $650 worth & submitted. I copied everything, the slips from the pharmacy, the bills from the vets, 11 pages worth, wrote a cover letter explaining ALL & specified/broke down everything to the penny. They paid on only the final Rx. Seriously? Didn't they even look at the other 10 pages? INCOMPETENCE! I'm supposed to do a separate form for EACH Rx? What a waste of my time/paper and yours! Further, when I call I can hear kids in the background, babies crying, kids playing. You're farming out to home-workers, right? Is this professional? Does anyone have a clue what the other side is doing? She's supposed to call me back within 3 days - do I hold my breath?

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  • author
    Charlene Ward
    Jul 26, 2022
    My service was thorough and complete

    My service was thorough and complete, regardless of the complexity of our situation.

    ...

  • author
    NP
    Jul 25, 2022
    Helpful, friendly customer service reps

    I spoke with Coral in Customer Service. She answered my questions and was very helpful. Hopefully the claim reimbursement process is equally efficient. Thank you Coral at Nationwide!

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  • author
    Bob Lombardi
    Jul 23, 2022
    Great employees make this a pleasant company to do business with

    Nationwide has great employees and the employees that you speak to really seem to care. As far as that is concerned, they earn 5 stars. What knocks them down a notch is the silliness in decision making. When I bought the policy, I obliged their request to list any and all vets and it was either me or the previous vets who submitted all of my dogs office visits. I brought her for various things, but she has no specific ailments. One time, I brought her to the vet for an upset stomach after eating something off the street. Nationwide called her upset tummy a pre existing condition. I had to wait several months and submit a review request to have that restriction removed from the policy. Recently a claim was denied because something was prescribed on a follow up visit that was not related to the initial visit. There is room for improvement. Other than that, no complaints.

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  • author
    Sara Stein
    Jul 21, 2022
    Pet insurance for 14+ years…

    My dog has had insurance through Nationwide for 14 years now. I am glad we got it early on and always recommend to new pet owners they do the same. Based on my recent phone call with Coral at Nationwide, customer service is A+++++.

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  • author
    Jim
    Jul 19, 2022
    First claim and it’s going slow

    I adopted a new dog in September of 2021. He was up to date on all his shots so I didn’t have to take him to the vet until June of 2022. The vet did some tests which resulted in him needing an ultrasound. I submitted the claim and it was denied since they needed additional medical history. All I have is his adoption paperwork along with the vet checkup that was done at the shelter. I sent that information and all I got was an automated email saying they received my email. Looking online the the claim still shows as closed. It doesn’t reflect that I sent in the additional paperwork that I had. I called Nationwide and was told that they did receive the paperwork and it’s being reviewed and could be 30-60 days before there is a decision. It would be nice if there was at least a note on the claim stating that it is being reviewed. As of now I have no idea what is going on. Depending on how this claim goes I may just cancel my policy and go with Trupanion again. I had them with my 2 previous dogs and they were quick and efficient. Hoping this doesn’t turn out to be a bad experience.

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  • author
    Hidilberto
    Jul 19, 2022
    Jennifer was very helpful all the way…

    Jennifer was very helpful all the way in the process of resetting password to file a claim. Great job!!

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  • author
    DJ
    Jul 19, 2022
    I had a question about a payback that…

    I had a question about a payback that Jennifer was so patient answering. We finally figured out every little detail and I then knew what additional information I needed to provide. She was great!!!!!!!!!!!!

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  • author
    Dr Heather Loveland
    Jul 19, 2022
    Coral was SUPER helpful

    Coral was SUPER helpful! I was given answers to all my questions and she was amazing and patient while I tried to figure out why NONE of my claims went thru. It seems like it was a problem with the portal cutting off part of my images. Oh well! Now I know and can address! Thanks again girl! You are so great!

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  • author
    Melissa M.
    Jul 17, 2022
    So glad I called!!!

    I had some questions about a claim and called the customer support line. I was speaking with an actual person in just a few minutes. The representative was very friendly and made sure that all of my questions were answered thoroughly and accurately. She was able to email me all the information needed to process my claim while on the phone with me. She stayed on the phone with me for almost 45 minutes and made sure that I understood and received everything via email before getting off the phone. I am highly satisfied with the customer service, and I will not hesitate to call again!

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  • author
    Emily Brownstone
    Jul 15, 2022
    I’ve been super happy with Nationwide…

    I’ve been super happy with Nationwide staff and the quick processing time of claims and refunds. I highly recommend Nationwide Pet Insurance and am so happy to be able to provide such a privilege for my beloved dog. She is safer and better cared!

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  • author
    Vicki D. Victoria
    Jul 15, 2022
    Thank You Nationwide for standing…

    Thank You Nationwide for standing behind your word and your insurance. My precious baby went blind from cataracs caused by diabetes. This all happened very quickly. She has always been healthy up until then. With your help we got the cataracs removed and the diabetes under control. Thank You... I recommend Nationwide Pet Insurance to anyone with a pet.

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  • author
    Jackie Foster
    Jul 13, 2022
    Had pup that was just over 1 year old…

    Had pup that was just over 1 year old had torn ACL - Denied claim as policy hadn't been in effect for the 12 month time. I know NO OTHER type of insurance that denies claim if time period of policy is less than an year. Heaven help if medical, car, house insurance becomes this way. Will not recommend them.

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  • author
    Tim Chang
    Jul 13, 2022
    Spoke with an incredible…

    Spoke with an incredible representative. She was honest and compassionate in answering my questions about an increased premium for pet insurance. It was one of the best experiences I’ve had with customer service from a large insurance company. Thank you.

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  • author
    Crossley Sanford
    Jul 11, 2022
    Best insurance carrier out there for…

    Best insurance carrier out there for pets. They are understanding, great coverage options, speedy in reimbursements, platform is easy to use, and their customer experience is outstanding. I have been with Nationwide for over three years and no regrets.

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  • author
    Stacy Botello
    Jul 09, 2022
    Wonderful experience

    I only have a few months with pet insurance and so far my experience has been great every one of their staff through customer service has made the experience easy and very self explanatory and has walked me through every step for my put insurance. I and very grateful for them

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  • author
    Hannah R. Turner
    Jul 09, 2022
    Gratitude to Nationwide Pet Insurance

    I write this review with sincere gratitude. We have had our pets covered since they were babies and have always had a good experience. Until recently all of our pets were extremely healthy and all young. In May 2022, our dog Tyson (5 years, 1 month) developed a respiratory illness and was treated until his unexpected death in June 2022. Also, in May, our other dog, Lucy (4 years, 11 months) developed the same respiratory illness and has been in continuous treatment. We have spent $11,091.17 in vet bills since May and our plans have paid 78.5% of our total expenses. Without this valuable coverage, we would have had to make heartbreaking decisions about continued care. We did not have to do this with our Nationwide coverage and have been able to provide the highest level of quality care including Emergency and Specialty Care. Our coverage allowed us to feel confident to deliver this care and ease our hearts that we provided the best care to Tyson, even until his untimely death. Your staff and your documents/claims detail, etc has been so sympathetic and thoughtful in every interaction. We couldn't be more pleased with the insurance coverage as well as your service. You have lifelong customers in us, thank you for all that you do!

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  • author
    Megan
    Jul 09, 2022
    The best customer service and pet…

    The best customer service and pet insurance!

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  • author
    Susie Hinojosa
    Jul 07, 2022
    Nationwide pet insurance is above 10…

    Nationwide pet insurance is above 10 stars service from agents is top notch and most importantly it's the best decision I've ever made for my dogs. All claims can be easily submitted and paid in less than 14days usually .. if you're undecided I guarantee you won't regret doing it

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  • author
    Yohanna Ramos
    Jul 06, 2022
    Claim 4 month waiting for my rebolse…

    Claim 4 month waiting for my rebolse and nothing evrytime I call if someting unaceptable

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  • author
    Amy F
    Jul 04, 2022
    Fantastic pet insurance

    I adopted my kitty in August 2020, and she's had several major illnesses since then. Fortunately, I have Nationwide's awesome pet insurance. The monthly premium is quite reasonable, submitting claims is very easy, and they reimburse really quickly. The customer service representatives are extremely friendly and very helpful and patient. I can't recommend Nationwide pet insurance highly enough!

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  • author
    Jillian McCartney
    Jul 01, 2022
    Great experience on the phone today

    Great experience on the phone today. The woman I spoke to was knowledgeable and patient with me (and the many questions). I would hire her to work for me!

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  • author
    Mark Munson
    Jul 01, 2022
    A very satisfied Nationwide client

    We have had this pet insurance for well over 10 years. Nationwide's service and response to claims is exemplary: timely, accurate, and professional - and completely hassle-free. I offer an unqualified endorsement of this insurance plan! Wish that human health insurance was this easy...

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  • author
    Nancy A. Grundman
    Jul 01, 2022
    Amanda solved my problem quickly

    Amanda solved my problem quickly. Apparently, l missed, or accidentally erased, some vital information. I know l had entered it, but managed to bump an arrow that erased it. Clumsy fingers.

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  • author
    Wendy
    Jul 01, 2022
    The folks at Nationwide are always nice

    The folks at Nationwide are always cheery and very helpful. They answered all my questions and more.

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  • author
    Jess
    Jun 29, 2022
    Happy Dog Mom

    Nationwide has been helping me with my dog for over a year now and they’re always so nice and helpful!

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  • author
    William Chan
    Jun 23, 2022
    Worth it- Nationwide Pet Insurance always reimburses you

    We pay $113/month for 1 dog in NYC. I think that is so expensive. BUT we get reimbursed 90% of all claims after a $250 deductible by submitting the receipt. This week I had 2 claims and already got reimbursed. There are much cheaper companies out there but our benefits are way better and we will continue to stay with Nationwide for pet insurance!

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  • author
    Fermin C.
    Jun 22, 2022
    Although my company switched to another…

    Although my company switched to another pet insurance provider, Marie was very helpful in providing me information that I needed to submit to the new provider. She is very professional, and it is much appreciated. Speaking with her was a true pleasure. Fermin Cerda

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  • author
    Sandra Garcia
    Jun 20, 2022
    Diera was outstanding

    Diera was outstanding. She helped me with all my questions about my claims . She went far and beyond trying to see what happened to my claims ( I didn’t get the reimbursement, probably check got lost in the mail ) . She went claim by claim making sure that were done . We spend maybe two hours over the phone and she was always cheerful and showing a lot of empathy . Employees like that it’s what we need . She is an outstanding assets for ur company

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  • author
    Margo Schoeman
    Jun 17, 2022
    Exceptional service

    Exceptional service. So patient and so helpful

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  • author
    bjs
    Jun 17, 2022
    Five*

    The rep , Makai (idk if I spelled it correctly) helped me out tremendously. It was an efficient call.

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  • author
    Dave
    May 26, 2022
    Excellent customer service provided by…

    Excellent customer service provided by James! We need more professionals like him!

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  • author
    Cindy
    May 25, 2022
    Major Medical plan will not cover your “major medical” expenses

    It appears that how happy you are with Nationwide depends upon which plan you’re on and how old your dog is. I’ve had Nationwide for my boy for about 10 years, he’s now 14, and as a result the premiums have sky rocketed, while the Major Medical benefit schedule pays such low amounts as to be ridiculous, so I cancelled. I couldn’t see any scenario where I would ever save money. I’ve heard from others that their plan that pays a percentage of the cost is much better. So be aware, Major Medical will not cover your major medical expenses. They don’t ever update the benefit amounts over the life of your dog and your cost will go way up as your dog gets older. I will go elsewhere for my pet insurance in the future.

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  • author
    Tina Fuller
    May 25, 2022
    Far beyond Five Stars

    Nationwide has provided superior service on every claim submitted. We've had three dogs covered, one of which we recently lost after his fifth hospitalization. Thanks to Nationwide, he had the best care possible and we are eternally grateful. Everyone on their team has always been friendly, caring, and professional. I always recommend Nationwide Pet Insurance to my friends and neighbors. My most recent interaction was with Martha when I called to confirm our policy was cancelled after the passing of our sweet Ronnie. Martha was so kind and helpful...she's a true asset to the Nationwide team.

    ...

  • author
    Laura Joscelyn
    May 19, 2022
    Briana Bonilla is an awesome CSR

    Briana Bonilla is an awesome CSR! Kind, patient, professional & knows her stuff. Briana spent about 10 minutes on the phone to help me sort out why an invoice hadn't been paid. She took the time to make sure I understood all the information that was needed so I can resubmit the invoice. Very,very pleasant young lady 💜❤️💜 please recognize her with some form of CSR excellence award/lunch etc for her time spent with me today. With much appreciation, Laura J VA

    ...

  • author
    M. J.
    May 19, 2022
    I love the customer service

    I love the customer service. Jennifer answered all my questions and was very kind. She understood my concern and showed me she cared about my dogs' needs. Because of her, I am happy with my choice of selecting Nationwide for my pups health.

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  • author
    Mel Lau
    May 18, 2022
    Nationwide is by My Side

    Nationwide's Pet Insurance coverage is phenomenal. My dogs are covered and always will be. I first learned about them thru work. It was offered as a benefit. And when work decided to change and go with another company I stayed with Nationwide as they have been nothing but great. My oldest at 9 had a bladderstone surgery and thanks to the wonderful coverage and helpful customer service I ended up paying less than $50 when all was said and done. I highly recommend them hands done, no doubt.

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  • author
    Kelly Zapata
    May 13, 2022
    I recently called about my pet claim

    I recently called about my pet claim. I was able to speak to Diera and she was super knowledgeable and addressed all my concerns and made me comfortable. I will continue with my nationwide pet insurance because of her amazing assistance. Thank you!

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  • author
    Lucy
    May 10, 2022
    Kiahara did a great job helping me to…

    Kiahara did a great job helping me to fill in the correct forms. She was very patient and informative. I am thankful to have the help.

    ...

  • author
    Joe Lopez
    May 05, 2022
    Destinee, Member Care Representative

    Nationwide, I've tried to reach out to someone two times and wasn't able to provide me in the right direction. After the final attempt, I came across someone who was knowledgeable and was able to give me the information I needed regarding my cancellation policy. I was glad Destinee was able to get the point and she said not to worry. Give this person a raise or something, she got me out of a headache. Thanks to her!

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  • author
    Cat G
    Apr 02, 2022
    I am so happy I had Nationwide pet…

    I am so happy I had Nationwide pet insurance for my Xena. I never had to decide between my pup’s health or going bankrupt. Nationwide gave me that peace of mind. Customer service is top notch. Everyone is super friendly, knowledgeable and caring. Nationwide honored their policy and reimbursement was easy and fast. Policy was easy to understand and coverage was excellent. If only humans health insurance was this easy. Thank you!

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  • author
    Mari beth
    Apr 02, 2022
    My thanks to the representative Diera …

    My thanks to the representative Diera she took the time to reset my password and email all the while walking me through each step teaching me ins and outs of the website. I was so surprised that there are several options to send in claims . I was told a few weeks earlier in talking with nationwide agent there were only two options and that was about it short and done with my questions not answered. So thank you Diera for making this website less intimidating for me to navigate.

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  • author
    Deb Reichelderfer
    Mar 31, 2022
    They are excellent and very patient…

    They are excellent and very patient with explaining things they definitely know what their doing and with manners and respect

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  • author
    Jean Gohn
    Mar 29, 2022
    Excellent service!!!!!

    I am very pleased with all they have done for my cat (Shelly) & I. I would recommend Nationwide for pet insurance.

    ...

  • author
    Alexandra Capitanucci
    Mar 26, 2022
    I would like to leave a feedback about…

    I would like to leave a feedback about Nationwide because it is the best company that offers insurance for our pets. They are very efficient and professional. It is a company that I trusty for my best friends. I have insurance for my dog and cat for years and I have piece of mind knowing that they have insurance. And I got the best company for that. I also would like to leave a review for Vanessa, who helped me with my claim. I didn’t submit it right and she had a lot of patience to explain in details what I needed to do. Step by step she explained it and she went above and beyond to help me. I was so stressed at the day with a personal problem and she calmed me down. What a special person she is. Nationwide is very lucky for having her in their team. She was very professional, polite, and kind. Thank you so much Nationwide for taking care of my pets and thanks Vanessa, for being such a special person.

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  • author
    Belinda West
    Mar 21, 2022
    Apparently a check got lost in the mail…

    Apparently a check got lost in the mail so I called Nationwide and had the pleasure of talking to Octavia. She resolved the issue in less than 3 minutes. What a great representative. Thank you!!!

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  • author
    Eugene Peters
    Mar 19, 2022
    She was very helpful

    She was very helpful, clear and professional.

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  • author
    Lorrie
    Mar 18, 2022
    Great customer service!

    Great customer service!! Answered all my questions. Thanks so much!!

    ...

  • author
    Bryce Pederson
    Mar 17, 2022
    Diera was great help!

    Diera was great help! answered all my questions and had a good chat! A great Idea to implement for us members would be a portal or link that will have a list of nationwide approved vets in our area that we could go to for exotic pets or pets in general. Since I live in Utah we don't have anything on hand to tell us where to take exotic pets.

    ...

  • author
    Deborah Perez
    Mar 17, 2022
    Service people couldn’t be nicer

    Service people couldn’t be nicer. Young lady was very helpful and cleared everything up for me.

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  • author
    Kaitlyn Ford Rodriguez
    Mar 15, 2022
    Octavia is an awesome representative

    Octavia is an awesome representative. She helped me navigate my claims process and was unbelievably helpful. She is a 5 star person and makes Nationwide look great!

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  • author
    Edna Hodges
    Mar 14, 2022
    Octavia was beyond awesome

    Octavia was awesome! I appreciate her knowledge and great patient in assisting me with my claim. Excellent customer service!

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  • author
    Debra Cargo
    Mar 14, 2022
    Customer service is always a pleasure

    Customer service is always a pleasure! I know I am doing something worth it for my pet and peace of mind. You can count on customer service to make things easier and better than it already is with Nationwide Pet Insurance. Thank you for excellent service and care and clarity!!!

    ...

  • author
    Sandra Nathanson
    Mar 14, 2022
    Very informative and thorough

    Octavia explained everything to me and took time to answer all my questions. She even found an example claim for me to help me understand the coverage. Great customer support! Thank you Octavia!

    ...

  • author
    Sophia Estremera
    Mar 14, 2022
    Best Policy

    I've had my policy only for about 6 months and so far I'm extremely happy. Ive submitted 2 claims so far with a 2 day turn around on reimbursement. All agents are extremely helpful every time I call. I will probably keep this policy for as long as I'm a pet owner.

    ...

  • author
    Rebecca Butner
    Mar 12, 2022
    I asked the customer service department…

    I asked the customer service department , Octavia, if I submitted a claim already and she answered my question in less than 5 minutes. She’s excellent, as well as the company in quickness of viewing doctor’s notes, and paid receipts from my vet’s office and returning payment to me. I’ve been with Nationwide for years. Thank you!

    ...

  • author
    Bernardo de Marsillac Falcao
    Mar 12, 2022
    My call involved many items and lasted…

    My call involved many items and lasted almost two hours. Nennetzy, the agent, was extremely polite and patient. And also very efficient. Congratulations, Nennetzy.

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  • author
    Veronica J
    Mar 12, 2022
    I have had such a good experience with Nationwide. They are the best Pet insurance with a wellness rider available. The claims are processed and paid quickly and accurately.

    I have had such a good experience with Nationwide. The coverage is the best out there for Pet insurance with a wellness rider.

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  • author
    Jesus Solis
    Mar 12, 2022
    Got the help i needed.

    Got the help i needed.

    ...

  • author
    Carok
    Mar 11, 2022
    Yesterday I called Nationwide to cancel…

    Yesterday I called Nationwide to cancel my policy since my beloved dog, Rosie, died. Leslie Moore answered the phone. While we were discussing the claims I’d just sent in, I started to cry. I was crying so hard I couldn’t talk. Leslie kindly offered to call me back today. She did call back today & we finished everything. I’d like to give a huge thank you to Leslie Moore. Her kind, patient, compassionate manner was exactly what I needed in my deep sadness.

    ...

  • author
    Robert
    Mar 11, 2022
    Nationwide makes filing a claim easy

    The process for filing a claim with Nationwide could not be easier. The claim form is pre-filled so that the only thing I have to fill in is the information specific to the claim and attach a copy of the bill. Within a very few days the money is deposited in my bank account. There is no comparison with this and what I go through with Medicare. Seriously, my dogs have far better insurance than I do. Nationwide is one of the best companies I have ever done business with. Based on my pet insurance experience I am planning to switch my other insurance to Nationwide.

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  • author
    M. Murray
    Mar 10, 2022
    Fast

    Fast, easy claim process. Customer service were professional.

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  • author
    Madonna S.
    Mar 09, 2022
    Very happy!

    I am so thankful I chose Nationwide for pet insurance over the other brands. My pups have received tests, surgery, and procedures I never would have been able to afford without pets insurance. Before signing up for their services the representatives I spoke to made sure I understood what was covered and what wasn't. They clearly explained what pre-existing cinditions are and why preexisting conditions weren't covered so I knew what to expect and what services wouldn't be covered. Thank you!

    ...

  • author
    Sharon Dunlop Flaucher
    Mar 08, 2022
    I would like to give 4 stars but…

    I would like to give 4 stars but because of the communication and not giving me the proper information in a timely manner, I have to say 3 stars. The representatives always come across sincere. Unless we can walk away understanding the situation and hopefully benefiting further from it, it’s frustrating. The representative meant well but better communication is in order. Peace

    ...

  • author
    Sandra Fleck
    Mar 08, 2022
    Excellent service and insurance

    Excellent service and insurance. I would highly recommend for your pet.

    ...

  • author
    Lisa Werschkul
    Mar 05, 2022
    I received terrific help and our call…

    I received terrific help and our call never felt rushed. I really appreciate having pet insurance for my furry kid.

    ...

  • author
    S. Kumar
    Mar 04, 2022
    Jennifer was compassionate

    Jennifer was compassionate, kind and extremely helpful. She went above and beyond to help our situation. Thank you!

    ...

  • author
    George Quartell
    Mar 03, 2022
    Dafne (Valerie) Mendoza - Excellent!

    Dafne (Valerie) Mendoza did an excellent job helping me get my requested information about the coverages I have for my two Siamese cats. She was patient, understanding, polite, and thorough. All customer service agents should emulate her capabilities.

    ...

  • author
    KC
    Sep 30, 2020
    Payroll deducted for 6 months

    Payroll deducted for 6 months. Finally got around to using Nationwide Pet Insurance and it is a total scam. You will get denied for not supplying Complete Invoice, All Medical Records, All Soap Notes, All Lab Results and More. They will not reach out to your Vet like other pet insurance companies do, they expect you to collect and upload all these docs with each claim. While their competitors only require an invoice, and if they need more info they will reach out the clinic to get the docs to complete the claim. Not to mention when you compare rates for actual coverage. Nationwide will charge you the same rate for 1/3 the coverage of their competitors. In other words i used to pay $126 for 2 dogs that only covered up to $8K per dog. I went to Nationwides competitor and now pay $109 for 2 dogs and get up to $30K per dog. Like the other guy said, your better off just saving the money you would have paid Nationwide Pet Insurance. That way you wont have to deal with their customer service talking to you like their paying you to be their customer.

    ...

  • author
    April Wisniewski
    Apr 10, 2015
    don't waste your money!!

    VPI has sucked $40 out of me a month for the past 4 years. They cover basically nothing, and if they do, it's after a $50 deductible leaving you with zilch. Recently they had the nerve to send me a reimbursement check for $.04!! You're better off putting money aside each month. If I realized they were a Nationwide Company I would have never used them in the first place.

    ...

  • author
    Jake Havenridge
    Apr 07, 2015
    Helped me cover some pretty serious bills.

    Last winter my dog decided it would be smart to eat a christmas garland. After a week or so of him acting weird, I took him to the vet and the metal part had become entangled in his digestive tract. We were going to have to pony up $3k to have surgery. Without VPI I'm not sure if we could have had the surgery. Reimbursement was super easy, we just had the vet fill out the paper work and we were good. Since then, I've recommended VPI to anyone who will listen, so if you're listening, give them a shot. I'm glad I did!

    ...

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