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BestMoney.com
Nationwide Review
Reviews 189
Nationwide
Nationwide
Excellent
Reviews 189
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Bestmoney Staff
Dec. 30, 2020
2 min read
BestMoney Staff
Nationwide Summary
Over half a million pet owners choose Nationwide as their pet insurance provider. Besides dogs and cats, you can also insure your birds and exotic pets. The tiered plans come with lots of perks.
Pros
  • Insures exotic pets
  • No networks, so you can see your regular vet
  • Wellness coverage available
Cons
  • Limited coverage for hereditary conditions
  • Payouts limited by benefit schedule on most plans

Nationwide at a glance

0.0
Editorial score

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Nationwide Highlights

  • Most popular pet insurer in the US.
  • Insures exotic pets.

What’s Included In Your Pet Insurance

Unlike other insurers, Nationwide doesn’t just cover dogs and cats. It also covers birds, rabbits, reptiles and other unusual species, including chinchillas, hamsters, pigs and sugar gliders.

You can choose from 3 tiers of coverage: 

  • The Pet Wellness Plan
  • The Major Medical Plan
  • The Whole Pet With Wellness Plan

All 3 plans cover vets worldwide, which means you can stick to your vet or specialist of choice, and travel without worrying about being out of network.

The Pet Wellness plan is the cheapest and most basic plan. It covers microchipping, vaccinations, annual wellness exams and bloodwork, de-worming and flea and heartworm prevention.

The second tier, the Major Medical plan, covers accidents and illnesses (including cancer), as well as chronic conditions such as kidney disease, diabetes and IBS. Cover includes exams, lab tests, x-rays, surgery, hospital stays and prescriptions. However, you’ll have to pay for annual wellness separately.

The Whole Pet With Wellness plan is the most expensive tier, but also has the most complete coverage. Besides annual wellness, accidents and illness, it also covers neutering, cesarean sections, therapeutic foods and nutritional supplements.

Crucially, both the Major Medical plan and Whole Pet With Wellness plan cover surgery for torn ligaments. This is one of the most common injuries in dogs, but it’s rarely covered by pet insurance providers.

TreatmentWhole Pet with WellnessPet Wellness
DewormingYesYes
Eye infectionYesNo
Fecal testYesYes
GingivitisYesNo
Muscle sprainYesNo
Spay or neuterYesNo
Wellness examYesYes
VaccinationsYesYes
MicrochipYesYes

Limits and Deductibles

Nationwide’s policies have a single annual deductible. Pay it once and you’re covered for the whole year, no matter how many times you claim.

However, payouts on the Major Medical Plan and the Pet Wellness Plan are made according to a benefit schedule. You’ll always get a fixed payout determined by the schedule, capping reimbursement on a certain amount for each condition or service, regardless of the amount you spent. The Whole Pet with Wellness plan offers payments based on 90%, so you’ll pay for the plan with higher payouts when you need them.

This isn’t ideal if you need a certain amount back, because benefit schedule payments may be based on expected fees that do not fit your vet’s actual prices. You could end up with out-of-pocket expenses.

Value For Money 

Nationwide isn’t the cheapest pet insurance provider, with accident and illness coverage starting at $35 a month.

That said, you’ll receive a higher standard of basic coverage than most other baseline plans from other providers. Nationwide offers you the freedom to see the vet or specialist of your choice and only a single annual deductible.

Age Limits 

Nationwide won’t insure pets that are 10 years old or over, except for the Whole Pet with Wellness Plan, which has no age restrictions.

This age limit is relatively low and there are other companies offering insurance for pets up to 14. That said, once your pet is insured, he’ll stay insured even after it passes the age limit unless you decide to cancel the policy. It’s also cheaper to insure a younger pet, so the best way to get your best friend insured through his old age, is to sign him up when he’s a puppy.

The Fine Print: What Isn’t Covered Under The Policy 

Nationwide’s exclusions are straightforward and easy to understand. Like most pet insurance providers, it doesn’t cover pre-existing conditions.

It does unfortunately classify most congenital anomalies as pre-existing conditions. This means that problems caused by breed-specific traits such as brachycephaly and kinked tail (brachycephalic breeds include Boxers, Bulldogs, Pugs and Persian cats, just to name a few), will not be covered. Certain cancers may also not be covered, if it’s shown that they’re caused by congenital anomalies or hereditary traits of your pet’s breed.

Under the Major Medical plan, there is a 12-month waiting period for cruciate ligament surgery and hereditary condition cover. You’ll need to opt for the Whole Pet With Wellness plan for the waiting period to be waived, or get coverage before your pet has expected medical concerns around the corner. 

Conclusion

Nationwide is one of the few pet insurers on the market to cover exotic pets. The basic plan has some great perks in terms of what it covers and the veterinary helpline is really helpful for off-hours medical needs. The main downside is the benefit schedule payout system for the two cheaper plans. You should also be aware of certain breed specific conditions, as problems caused by those common traits might not be covered.

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BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Nationwide
Excellent
Reviews 189
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Excellent
81%
Great
3%
Average
2%
Poor
2%
Bad
12%
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lori parys
a day ago
Thank you Alex
Thank you Alex for your patience, understanding and guidance necessary to complete my previous claims. As a retired teacher I give you an A+
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danelle
4 days ago
Amazing Client Experience with Amber
Both Cassandra (original intake representative) and Amber (the representative who helped me today) were amazing! Amber quickly established a great experience by showing care for the reason I called, for my family (including our fur babies of course), and for me as a person. Amber went above and beyond in helping me transition my premium payments from payroll deductions to direct payment from me as I’m out on a leave of absence from work. She took time and explained everything, field questions, and ensure I was educated on next steps, what to expect, and how to transition back to payroll deductions once I return to work. I will always ask for her when I call Nationwide Pet Insurance in the future due to the above and beyond client experience. She made my day and accomplished my needs. A huge thank you to Amber!!
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terry hooper
4 days ago
A caring and professional staff member
A caring and professional staff member. Thank You so much for the rapid turn around of the claims I have submitted. I am so very proud to call Nationwide Scarlett's insurance services. Thank You so very much!!
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marcy goff
8 days ago
I couldn't be happier with the coverage…
I couldn't be happier with the coverage my Dory has. She's a Labrador and is extremely active, which can lead to some mishaps. Having Nationwide coverage has provided us with the best coverage. Her maintenance drugs (heartworm and flea and tick treatments) are covered. Her yearly physicals and those occasional mishaps are covered. Dory tore her ACL and we have coverage, so I don't have to worry and can devote my time to my girl.
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ley a.
9 days ago
I just want to express my gratitude to…
I just want to express my gratitude to Megan who went above and beyond in responding to my questions and following up with my concerns. You hear kindness and patience in her voice and in how she spoke with me. She was also very knowledgeable and assisted me on appropriate next steps. You’re a star, Megan!
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l. basson
11 days ago
Nothing is covered under Major Medical Plan
If I could give this company less than 1 star I would. Had their Major Medical Plan for more than 2 years, after a "colleague" suggested that NW is the best pet insurance you can ever have. What a joke -the plan was supposed to cover our 3 pets. Every single time I sent a claim in it was not covered or needed some additional information which in the end resulted in no coverage. It's not insurance it's just junk. They will gladly take your money but don't expect much from them and you will not be disappointed.
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sharlot mandrell
16 days ago
Review for my baby Peaches
I’ve had insurance on Peaches through Nationwide almost 11 years, I’ve been very happy with my experience. The people I’ve talked to and the speed of return after I’ve filed has been a number 10. Thank you for accepting my baby in 2012. I spoke to Valerie on May 21, 2023 and she was quick to resolve my problem, I ask Valerie, if I had to call back could I talk to her? Valerie gave me her extension, so I will definitely ask for her next time I need help.
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mayar sadegi
17 days ago
Stacey from Nationwide is the kindest, most helpful individual
Honestly, I have been with Nationwide for sometime now, and to be honest, there have always been people that seem like they are trying to help, but when you call the next couple days nothing changes or they don't receive anything... I finally found the most perfect representative that I would want to speak to every single time I call Nationwide. The representative that I truly believe deserves the absolute most credit for actually caring for your pet, caring for the documents and if they are received, and trying to make your experience as easy as possible is Stacey De Dea. Stacey is truly an AMAZING representative, and deserves recognition from Nationwide themselves. She. goes above and beyond to make sure everything will be in line for your pet. Stacey literally is the only reason I am not going to leave Nationwide. Thank you so much Stacey for all of your help, always. You are a blessing, and especially just an overall sweet, kind, and caring individual. Thank you Stacey for everything you do. Not only for me, but for everyone else that is lucky enough to cross your path.
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paul calhoun
18 days ago
I have been dealing with Nationwide for…
I have been dealing with Nationwide for a few years now and they have always been easy to deal with. I recently added a new pet and they misdiagnosed a pre-existing condition. I called and got Miranda and she was super helpful and made the dispute process easy (and entertaining). I will continue to use Nationwide for as long as I can and will request Miranda specifically anytime I can.
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kristine scott
18 days ago
Always very helpful when I call with a…
Always very helpful when I call with a question, and today I found out other information that I did not know, so it was extra insightful!
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susan rubini
22 days ago
Great co with fantastic customer…
Great co with fantastic customer service!
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susie bigley
22 days ago
The customer service representative was very polite and accomodating.
The customer service representative was so helpful in answering my questions regarding claims. The only thing that changed was my first pet has better coverage than my second pet. They no longer carry the same coverage that I got for my first pet. That was a little disappointing but he still has good coverage but not as good as for my first pet.
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cindy
25 days ago
Amber was really great in answering all…
Amber was really great in answering all my questions. She was able to let me know I was on the right track with my thoughts about Mia's insurance plan. I am now able to make a sound decision on Mia's treatment. Also, Amber was very nice in wishing Mia well and to give extra ear scratches to Mia for her. That helps in making the call more personable to me and my Mia. I appreciate. Kudos to Amber!
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francheska santos
25 days ago
Nationwide is truly on my pet's side!
Miranda was so awesome to talk to. She was super friendly and helpful! I have Nationwide pet insurance on all of my furbabies and would highly recommend it to anyone looking for a pet insurance!
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not a fan of labcorp
a month ago
The best decision that I made was to…
The best decision that I made was to get a Nationwide Pet Insurance policy for my 11 week old Bichon Poodle, Beejay, in 2008. Very sadly, Beejay passed away on 4/18/2023, just shy of his 15th birthday in May. Having a Nationwide Pet Insurance policy, throughout his life, made it possible for me to provide him with “thee” best Veterinarian medical care available including Veterinary Specialist which gave me peace of mind. Thank you Nationwide Pet Insurance team for helping me to provide Beejay with a munched loved, happy, healthy and long life.
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gerald kern
a month ago
Ernesto handled my problem quickly and…
Ernesto handled my problem quickly and efficiently. The website, on the other hand was a disaster. It really needs some serious attention.
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beth burch
a month ago
My detailed experience with Nationwide pet insurance… So far.
My little Pomeranian Buffy, is two years old and I have had nationwide almost since the day I got her. The peace of mind I’m able to have, knowing she will be taken care of should she be injured or develop a disease is beyond comforting. Over my 55 year life, I’ve had many furbabies, and have had to pay out of pocket some rather exorbitant costs for kidney disease, pancreatitis, and cancer some of my babies suffered from, so knowing I have this security for Buffy is truly a weight off of my mind. Money is more tight than in years past, and I would never, ever want to have to let one of my babies go because I couldn’t pay for treatment, so I consider nationwide a blessing. The process for a claim is incredibly easy, they quickly pay, and with the policy I have, they even pay for wellness visits, including their yearly physical, dentals, etc. with only a $250 deductible, which as any pet parent knows, can be the cost for one vet visit for even a simple issue. The only thing I would change is their process for determining pre-existing conditions for puppies. Most puppies have worms, and sometimes ear mites, and Buffy had both of those when I got her at seven weeks old. Sadly, nationwide then determined gastrointestinal issues and ear problems to be pre-existing conditions. Obviously insurance companies need to cover themselves when an animal has actual pre-existing conditions, but the vast majority of puppies have either a simple parasite or mites, which are treated, and then never have again. There is a review process where you can get nationwide to re-determine whether your fur baby can have those pre-existing conditions removed from the policy, which I’m in the process of doing now, but I honestly believe for brand new babies nationwide should give some latitude when it comes to determining pre-existing conditions with such a young pup. I signed Buffy up as soon as they would allow, I believe which was 12 weeks old (I could be wrong about that, but it was very early in her life, at just a few weeks old), and she has never had another problem with her ears or her tummy, except once, when a neighbor through something over the fence, which she ate, and then got diarrhea for a day, but that is not a pre-existing condition, that is simply a furbaby eating something that disagreed with them. Hopefully Nationwide will review Buffy’s medical records over the last year and realize that she is an extremely healthy dog who has no pre-existing conditions whatsoever. So I will have to hold off on judgment regarding the review process until it’s completed. If the review process goes smoothly, then I would absolutely raise my star rating from four stars to five stars, but I would suggest nationwide take a look at determining pre-existing conditions and brand new puppies, especially regarding things such as a parasite, like worms, or ear mites, since it is so prevalent in the vast majority of puppies. In conclusion, I am grateful to be able to have this Safety net for Buffy and for my peace of mind. Thank you Nationwide, and I guess after the review process, we will see if you’re really “on my side” lol. One final thing, the agent I spoke with today regarding how to do the review to try and eliminate the pre-existing condition rider on Buffy’s policy, was just a spectacularly wonderful person. She was knowledgeable, kind, funny and understanding. She was truly a pleasure and a blessing to speak with, and I hope all the other agents are just as wonderful as she is.
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mildred fagerlund
a month ago
I spoke with Chris and he was…
I spoke with Chris and he was knowledgeable, friendly, and explained things well. I've always had a great experience talking with Nationwide and today's was no different.
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leandro repossi
a month ago
Alexis
Alexis, was very professional and she answered all my questions that I had. Thank you Alexis!
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basicommmsn.com
a month ago
WHAT CARING IS ALL ABOUT
The person answered my questions very politely. She was knowledgeable and friendly but mostly she acknowledged my pain and I could tell she was genuinely feeling my pain when I reported my pet's death. God bless her.
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tharinee
a month ago
So informative agent and help me with…
So informative agent and help me with my policy choices. Answer all my question with knowledge. Thank you so much.
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donald miller
a month ago
Best of the Best !!
My experience with Nationwide & VPI has been an extraordinary journey now in our 26th year in every way for service & help above & beyond measure. You can't get any better than #1. Thanks Nationwide. don miller
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ev kim
a month ago
Very helpful!
Kiara was very patient and understanding with me. She also handled everything with ease and got all my issues handled without any hesitation. Very helpful and looking forward to calling the help line next time I need assistance
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andrea
a month ago
Wonderful Customer Service
Carl was very thoughtful! I called in with a claim question and he thoroughly combed through months of medical records to ensure he was providing the best advice as possible. While I didn’t get the outcome I was looking for, the logic and reasoning he provided made sense. I’m thankful he took my call tonight; he’s definitely an asset to Nationwide.
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cindy schwinn
2 months ago
I had nationwide for years and as the…
I had nationwide for years and as the animals got older the premium went up. Ok that’s kinda normal but the denied every claim. I paid 10 of thousand dollars to insure 5 pets. I canceled today after another run around re: another claim. There are other better insurance policies with other companies
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nick
2 months ago
Terrible insurance, total scam!
Terrible insurance for your pet. I bought 2 policies when I got 2 puppies. My coworker told me great things about their policies. What really sold me initially was the wellness coverage. What a mistake I made listening to him. The 1st thing is the wellness only covers vaccinations, flea, and heartworm once. After that you will be lucky to get a dime let alone an explanation as to why they don't cover basic vaccines. Recently submitted a $600 plus vet bill for annual vaccines and checkup. Only received $70...yup you read that right. The premiums cost more than the reimbursement. My renewal came in March and somehow a vet bill from April has already met my yearly reimbursement evethough they paid almost nothing out. Really shady insurance company. Don't buy anything from them.
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scott motter
2 months ago
If you don't like the first answer just call back and you can get a different one.
35 minutes on hold while 2 of them scrambled to come up with a reason my claim was closed with no communication. They finally said well there is a gap in the medical records that is why? What!! 6 weeks she didn't go to the vet during this time so now they want me to fill out another form saying there was no treatment. I just sent you her entire medical records but thats not good enough they want me to lie on a form. I called back and got a completely different answer. Very frustrated!! Now they say don't believe the web site the claim is on hold pending review don't send the forms we told you to submit 10 minutes ago. Not impressed so far. What is my time worth?
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jane
2 months ago
My customer service representative was…
My customer service representative was beyond helpful, very patient. And after YEARS of not being able to access the portal, my rep was able to help me reset my profile and I’m finally able to log on and view the portal. THANK YOU SO MUCH FOR ALL YOUR HELP!
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dean
2 months ago
I called twice today and you're…
I called twice today, you're representatives were friendly and said they would send me a form to fill out to my email. However on both occasions I did not receive the form. This is regarding to a mistake on your insurance binder regarding my Dog who is listed at being Obesse, he wasn't and isn't. Now I have to try your website to see if I can find a form to send in. I'm not having much luck.
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patrice johnson
2 months ago
Good Customer Service
Valerie was kind, patient and knowledgeable. She was able to answer my questions and explain the details in person.
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lee beville
2 months ago
1 year of insurance and I renewed for a second year.
I've had Nationwide for about 1 year and used it once when Zoey my cat had a lesion on her face. The claims process was fast and I was happy with the contract. I just renewed the contract for another year. I am sure I won't have any troubles with the company. Some companies have better ratings, but as far as I am concerned Nationwide is right up there too!
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deborah b
2 months ago
My experience today was with customer…
My experience today was with customer service & web support. I spent quite a while on the phone with Alexis trying to get into my account to file a claim for my pet. She was very knowledgeable, made several adjustments & walked me through making adjustments myself. She was able to get everything fixed & I could successfully file claims again. She was extremely patient, well spoken & friendly. My experience is first class!
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m w
2 months ago
Terrible company with terrible customer service and communication
No communication. Underwriting team sits on medical records longer than 30 days and sends no communication to give you updates. Multiple calls to try to get things resolved. This company seems to have no regard for their clients and their pets. There are plenty of other better pet insurance companies out there. If your employer offers this one, Id suggest you petition that they switch to another carrier as Nationwide appears to drag their feet on paying claims because they don't seem to hire enough employees to process them.
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sui nieh
2 months ago
Nationwide is the only exotic pet…
Nationwide is the only exotic pet insurance in the US and I am grateful for them. It allows me to offer all available treatment to my pet rabbit Rose for her arthritis and give me peace of mind for my rabbit Koa.
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julie brosz-turney
3 months ago
Policy Exclusions
I called to discuss the letter I received that cited there were exclusions to my dogs policy due to a pre-existing condition. I had no idea when I signed up for the policy that Jace had any prior issues. Nationwide's Angela explained to me that the exclusions could be reviewed in six months if Jace didn't have any recurring issues with the items mentioned in the exclusions. All good information from Angela and she even sent me the form for follow-up for a review in six months.
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johanna v
3 months ago
Satisfied customer
Dealing with Nationwide is always painless and they never give me any hassle . every time I have a problem they are there to help and I've been with them for over 5 years and they've been great and treated me great and are always so friendly.
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b gordon
3 months ago
I am so pleased with Nationwide
I am so pleased with Ernie, the beagle’s, pet insurance. Claims are processed swiftly and fairly. I would recommend for anyone with a young dog!
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nidia ortiz
3 months ago
Fantastic Customer service!
Kristina is the sweetest customer service representative. She answered all of my policy questions and reassured me. She was thorough in her explanations of my policy and I was able to comprehend my policy with no confusion. Kristina is a gem!
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patrice jacobson
3 months ago
I have been using Nationwide Pet Insurance for Years!
I have been using Nationwide Pet Insurance for many years. I started using it because my company provides a discount however even without the discount I would have still stayed with Nationwide because: they care, it is easy to submit a claim, the different plans fit within my pets needs, the customer representatives are TOP NOTCH, the cost is exceptional for the types of plans, the claims are reviewed and actioned on within a very reasonable amount of time and the payout process is so seamless!!!!!!!!!! I wouldn't use anyone else!!!!!!!
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victoria lavender
3 months ago
I spoke to Angela!
I spoke to Angela about 'what i thought was an error, a submission marked "duplicate". Angela was patient & found my error. She also (kindly) asked how my dog, Teddy was feeling. It was a wonderful experience. I have been with Nationwide for many years and many pets, they are great! But Angela made the experience less stressful on me. She deserves to be a manager! Sincerely, Nina P.
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cara jorgensen
3 months ago
Sharria in customer service is wonderful
Sharria in customer service answered all my questions and clarified some frustrations I was experiencing with the amount of money I am paying for my dog Nacho’s medical coverage versus the amount I am being reimbursed. I pay a hefty monthly premium and it sometimes feels like I never get reimbursed because of my dogs medical exclusions. Sharia was kind and patient with me.
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kathy murphy
3 months ago
Commendation for Shirria
On Tues., 2/28, I spoke with Sharria after having sooooo many problems with your website and especially even getting to speak with anyone for at least two weeks. She was incredibly knowledgable, patient, and was able to answer ALL of my questions. Please give her a BIG shout out and a great review. Thank you Sharria.
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brandt
4 months ago
On Friday 2/24 a representative…
On Friday 2/24 a representative encouraged me to submit an invoice even if some items aren't covered. On Saturday 2/25 Angela was very helpful explaining that my claim (submitted today) likely won't register on the website till Monday
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mary katherine flanagan
4 months ago
Double Charged for premium
We have used Nationwide pet insurance for decades (formerly VPI). As our dog ages (now 9.5 years), our premiums have increased dramatically. However, given the breed (Doberman) and breed-related health challenges, this is an expense we happily pay. We paid off our annual premium on 2/22/23 and we were double charged $1295.00. I called Nationwide and they agreed and quite nonchalantly said, "oh this should drop off in 3-5 business days and further said "it's in the cloud and there is nothing we can do about it." ABSOLUTELY ABYSMAL CUSTOMER SERVICE. ***. Update *** I received the following reply from Nationwide and appreciate their prompt review. "I do see that we are authorizing one payment in the amount of $1295.91 and holding the same funds until the initial payment processes successfully. Sadly, when a payment is over a certain amount, the Banks auto hold the funds to ensure the payment processes." Nevertheless, I wish Nationwide would publicly state the reason behind this practice. It seems they are able to use customer funds with no regard to any inconvenience caused by significant holds, i.e. over $1K - this is, IMO, a terrible business model.
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amy t-h
4 months ago
It is sad how little they care…
I only received this pet insurance because it was offered through my job, and costs would be taken out of my paycheck (seemed simple enough). However, little did I know what a nightmare this insurance would be! Sadly I had to euthanize my cat due to cancer, and they made the process of being reimbursed for her euthanasia/cremation a nightmare. Putting a pet to sleep is difficult enough, but having to drag out claims with insurance made it so much worse. They don’t honor policies and clearly do not care about pets/pet owners. It is quite sad how little they care. Thankfully, I canceled policies for my two dogs who are still living, and going to transfer to a much better company!
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gregg engelkes
4 months ago
I love the coverage my dogs have
I love the coverage my dogs have, and I'm honestly grateful for Nationwide pet insurance. Without it, I wouldn't have been able to give my dog the help he needed, to treat his cancer. It's sad, I'm heartbroken, but I got more time with him than I would've had if I didn't have this coverage. We love our pets, they'll come and go throughout our lifetime. There are two things I'll continue to do. 1) I'll continue to share my life with new fur babies. 2) I'll will never hesitate to use Nationwide pet insurance. I would suggest doing your homework and understand the types of coverage they offer. If you're unsure of things. Speak with a rep. Trust me
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karen michel b
4 months ago
USE ANYONR BUT NATIONWIDE
Nationwide pet insurance is useless in NY. For a bill of over $300 for Entiritis (where my dog wasn't eating or drinking for three days) guess what they paid? $83. Tell me what vet in Rockland County NY treats even an ear infection for less than $100. They are such a disappointment. VIP (my original pet insurance) was so much better. I will NEVER use them for any of my future pets.
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justin kiesz
4 months ago
Terrible
Terrible. Do not honor rates. Reimbursements not paid according to policy. Completely ignored reconsideration request. Total lack of customer service. Use another insurer. Plenty of better options.
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vicky williamson
4 months ago
Carl was patient
Carl was patient, listened and made sure I was taken care of! Carl went above and beyond to help me and both my pets. He is truly an asset to your company!
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robert reese
4 months ago
Great help switching my credit card
Great help switching my credit card. Also waiting for me to get my text mail...
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lorraine
4 months ago
Valerie
Valerie, the lady who assisted me was friendly and informative. She resolved my queries. I truly appreciate the help. My compliments on your service.
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tess
5 months ago
Great professional customer service
Great professional customer service. Very helpful and no hassles.
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katherine smolen
5 months ago
GREAT PET INSURANCE COMPANY
Every interaction I have had w/ Nationwide Pet Ins for the past 15 yrs has been absolutely stellar. The staff hired there are truly caring people who love pets. The claims process has been easy and quick too. I highly recommend this pet insurance company to anyone who has a pet they love and want to keep him/her healthy.
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christina
5 months ago
Excellent customer service and fast claims processing
Every Nationwide customer service rep I have spoken to has been extremely friendly and helpful. Turn around time for processing claims and receiving reimbursement is speedy and I have had no problems with coverage transparency. I would highly recommend Nationwide's pet insurance.
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jenny grover
5 months ago
The way they treated me anytime I…
The way they treated me anytime I called Nationwide. The fast answered that I always received and the concern they always gave to me anytime I called.
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farid puente
5 months ago
Megan was AMAZING!!
I called too try to get some help on a claim and Megan went above and beyond to help me. Show showed that she cared and made the call special and memorable. Thank you so much, Megan!!
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natalia hubisz
5 months ago
Coral is a great service rep
Coral was very patient and explained what I needed to do to resubmit my claim. She explained some information about the plan my pup has. Coral was genuine and caring thrughout the conversation.
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bart borg
5 months ago
Agent was very friendly and helpful
Agent was very friendly and helpful. Answered all my questions.
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julie
6 months ago
Coral went the extra mile-thank you!
Coral took the time to update accounts on several pets, and set it up to ensure continuous coverage. Answered all of my questions, and went the extra mile. Thank you!
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helen burke
6 months ago
Thanks for your help
Thanks for your help! Both customer representatives were extremely helpful.
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diana matison
6 months ago
The representative I spoke to today was…
The representative I spoke to today was Carl, and he was great. He took the time to explain things to me and I did not feel rushed on the phone at all. He made sure I could find exactly what I was looking for. Thank you Carl!
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frank
6 months ago
Customer Service Rep, Nennetzy's PHENOMENAL!
Customer Service Rep, Nennetzy is what made my experience great! She took the time to assist me with my concern and resolved the issue with my lap top that would not let me download documents! She was like a tech help desk! Thank you Nennetzy, you are simply PHENOMENAL!
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joseph chirillo
6 months ago
Had a great conversation with Jennifer…
Had a great conversation with Jennifer today she was very. Professional competent personable and polite. She was patient with me answered my questions and helped me set up my portal. She listened before speaking and was extremely helpful on informing me of my coverages. Great employee to have on your side!
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janel holtz
6 months ago
Octavia was very understanding to my…
Octavia was very understanding to my situation we had our puppy pass away and she was so sweet and kind to answering all my questions since I was just becoming a new customer!
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l strong
6 months ago
The representative I spoke with today was great!
The representative I spoke with today, Octavia, was great. She answered my questions and addressed my concerns immediately.
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r smith
6 months ago
Kayla is a wonderful representative for Nationwide.
I have Pet Wellness Plus policies for 7 of my dogs. I have always had great service from the representatives I have talked to at Nationwide. Yesterday, Kayla helped me with various questions and was very friendly, knowledgeable and professional. I have an on-going problem with claims because my vet clinic apparently codes their invoices in a way that makes the Nationwide adjusters miss the heartworm test. I have to call Nationwide every time about this, which accounts for the 4-star vs. 5-star rating, but the representatives are always willing to help resolve the issue.
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robin
6 months ago
Just an average company
Just an average company. Answered my questions ok, Coverage cost high with high deductible. In recent years had automated claims process.
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pamela
6 months ago
Love my policy for our dog Zaley
Love my policy for our dog Zaley. It makes caring for her more than managable. Customer service is very responsive and friendly.
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neimah ray moyer
6 months ago
Had a great experience with Nationwide…
Had a great experience with Nationwide for our Spanish Hound TAMI! I had a lot on my plate to handle and she did a great job remote!!! I just moved here to FLA so all of this is new for me to have to explain new address and new Vet You cant go wrong with Nationwide,they are truly on your side!
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rod
6 months ago
Don't trust these snakes!!!
Don't trust these snakes!!!! My vet's office recommended them, and they were wrong!!! I thought I was setting up insurance for my 2 cats, and I was promised that they would call my vet for medical records and send me a packet 3 weeks ago! Meanwhile, today (Cyber Monday), 1 of my cats gets sick, and I have no insurance packet! The 1st couple of phone #'s on Google and their own website weren't willing to talk to me due to a "high call volume". I finally called another # and finally got someone to talk to me. The problem is she gave me a completely opposite response to what I was originally told!!! According to her a letter was sent to me a month ago, saying I had to provide the blood work and medical records for my cats!!! Not only was that not what I was told when I was setting up the insurance, but the letter never arrived!!! Do not trust these lying snakes!!! My cat, a faithful companion might die, and I could be out 10 grand because these lying pieces of poo didn't keep their promises to me!!!!!
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carmen adams
7 months ago
I refer your company to friends and family. You guys have exceptional customer…
You guys have exceptional customer service Kudos!
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s u
7 months ago
Great customer service
Great customer service! Sincere, kind, and interested in my little ones. That means a lot!
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marcy zucchini
7 months ago
Mikai was great
Mikai was great! He answered all my questions. Nationwide pet insurance and the representatives is the best!!!!!
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jayne c.
7 months ago
Very happy with Nationwide Pet…
Very happy with Nationwide Pet Insurance. The coverage with our plan is excellent. Anytime I have questions and call customer service they are more than happy to help.The claims are done quickly also. Highly recommend!
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kathleen neary
7 months ago
Nationwide has a Person behind them Named Heather - not just an insurance company- there is Heart!
I just lost my amazing puppy Winston and Heather with Nationwide was there to help me though the last of his claims but more than that she was kind, empathetic and so helpful in a time where I am truly devestated. Thank you Heather for being there to help me and for being an amazing representative of Nationwide- I appreciate you!
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nathan demay
7 months ago
After months of frustration
After months of frustration with the online portal, Nennetzy managed to track down the issue and fix it. She was methodical and all around excellent. I am very grateful for her help. She exemplifies top notch customer service.
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vince leonard
7 months ago
Wouldn’t recommend
They gave my dog a medical exclusion for something he’s never been seen for? I do not understand that. But that’s the way the world works now. They used to be a customer satisfying company, but now they are interested more in financial gains.
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jill miller
7 months ago
We are so grateful for Nationwide
We are so grateful for Nationwide, we would never have been able to help our dog the way we have been able to without them. In the past year my dog was diagnosed with stage four cancer, and now has torn a ligament, because she was chasing deer!
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audra
7 months ago
I just appreciate Nationwide for being…
I just appreciate Nationwide for being there for me and my family when we recently lost our beloved dog Ace. Everyone has been so kind and patient with us. Meredith was absolutely wonderful. She's definitely a keeper!!!
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darienne sandoval
7 months ago
Meredith was extra friendly and super…
Meredith was extra friendly and super helpful.
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deborah st. ama
7 months ago
Professional
Professional staff that helps you with any problems, always pleasant. The claims are easy to submit, and Nationwide is prompt with their reimbursement.
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sarah schoeneman
7 months ago
Absolutely wonderful company
Absolutely wonderful company to work with. Calling and talking to them about coverage for my dogs is extremely easy and pleasant. My pets Insurance is the hell of a lot easier than talking to my own health insurance. I would recommend this insurance anybody that wants a pet.
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happy dog mom
8 months ago
Incredible Customer Service
Incredible Customer Service! Sammy was patient, kind, knowledgeable, fast and efficient. She was lovely!
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beccah
8 months ago
Great customer service
Valarie was so helpful in answering my questions about my coverage and how to appeal a denied claim. She was so patient, kind and compassionate.
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cherrlynn hubbard
8 months ago
Jonathan M is good for Nationwide
Called to set up insurance for my new dog Mina and talked with the nicest rep by the name of Jonathan M. I already knew I wanted pet insurance but if I wasn’t sure talking with Jonathan definitely would have helped me decide to go with Nationwide. Thank you Jonathan for your professionalism, knowledge and the laughs.
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ka
8 months ago
This company continues to find way to…
This company continues to find way to decline claims. It is almost comical at this point. In this latest instance, my dog physically hurt his paw and they are asking for medical records for the last 16 months so see if his current hurt paw is a pre-existing condition. Anything they can label as a pre-existing condition is their way out of paying. The person that tried to help me was kind and understanding, but she couldn't help. The company used to be great and I would have recommended them with no concern. I would never recommend them at this point. Something happened over the last couple years - making them extremely hard to deal with and trying to screw the customers in any way possible. As someone who has had this service for years, I have been a very loyal customer that has paid them a lot of money, and nowI am debating if I just cancel because I don't have the energy to fight them time after time- especially for something as cut and dry as an injured paw.
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terra b
8 months ago
Have been insured 28 years
Have been insured 28 years . Was treated like royalty with VPI then Nationwide acquired VPI, the transition was seem less! Same expedient/professional service. Through the years we’ve endured Hip replacement surgery, & literally everything in between. Nationwide has been a life saver. As with any insurance, If you have the proper coverage you will be taken care of. I’m truly grateful we have this amazing coverage as we move forward into Chantilly’s senior years! Thank you Nationwide!❤️🐕
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christine
8 months ago
Been a client for over 10 years.
I've been with Nationwide for both my dogs for over ten years. They have knowledgeable service agents that can answer all my questions. Yes, I have had some claims that I didn't agree with the decision. Nationwide does review a claim that has been denied if you request it. I see some of the unfavorable reviews - complaints of no reimbursement whatsoever - the reason might be due to the coverage selected. I have the Major Medical Plan and the CareGuard Premier Coverage. These two benefits have offered us the most coverage - my dogs have been through two knee surgeries, chemotherapy for both and diabetes. When my little guy passed away Mid-July, Nationwide reimbursed all the remaining money paid for his policy. Overall, I firmly support Nationwide in caring for my dogs.
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bill
8 months ago
Haven't had to use the policy
Haven't had to use the policy, but credit card renewal did not occur and the Nationwide agent, Miikai, helped me out and brought the account up to date. He was a knowledgeable and professional young man. Hope to never use the policy, but so far, a good experience with Nationwide.
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david zapata
8 months ago
Nationwide denies claims even for colds a stomach problems
I paid for the best insurance possible with nationwide to ensure i felt a sense of safety and security. I took my dog to the vet because he was having stomach issues and had a cold. We had to send his stool for testing and had a full medical exam to see what was up and he prescribed some medicine for us. This all cost me $450. Nationwide has a $250 deductible. I was expecting $200 back and they sent me $6 saying his cold and stomach issues were a pre-existing condition they wouldn't cover. What a sense of shock and disappointment that a vet visit suddenly cost me so much money. Nationwide made me go through a dispute process and still denied my claim despote the vet saying as well it was a in the moment stomach bug and cold. He's a 8 month old puppy! Terrible pet insurance company. Avoid at ALL COSTS!
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christy diffey
8 months ago
Great experience with Nationwide pet…
Great experience with Nationwide pet insurance. Today, I had to call and cancel a policy for my cat that recently passed away, I spoke with Carl and he walked me through step by step and made sure everything was done correctly. He was also extremely sincere and caring about the loss of my kitty. It was very appreciated during such a sad time. Thank you Carl and Nationwide! -Christy
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sam villapando
8 months ago
Policy and Claim Assistance
I spoked with Aryan and she was AMAZING and went above and beyond with the information! I had asked for clarification and extra details on the policy I have and she gave all the info and gave info I probably wouldn’t have found online. I explained I needed further information on the policy as I’m deciding what Puppy Wellness Package to get through my vet and she gave extra information on everything needed when submitting a claim for the package! ABSOLUTELY amazing customer service!
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amanda palandri
8 months ago
I've never had a more positive experience
I have never spoken with a representative for a company that made a phone call so pleasant and hassle-free. Stephanie spent nearly 40 minutes helping me to understand my policy and describing the benefits of my policy. It was such a seamless experience and I appreciate all the information that she gave to me. She was extremely knowledgeable and was able to answer all of my questions in depth. It was such a positive experience and makes my decision in choosing Nationwide more sure than ever. I will definitely be recommending all of my friends and family to Nationwide because of the customer service and care I received during this phone call. I can't thank you enough, Stephanie.
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moriah
8 months ago
Cryptorchidism
I had a great experience with the representative that I spoke with regarding my dogs benefits. Unfortunately they aren’t able to cover neuter due to cryptorchidism as it is considered a defect/abnormality. Along with any related illnesses from the cryptorchidism such as cancer and testicular torsion. I am not to surprised I’m just glad that they were able to answer my questions. They didn’t make these policies so there was definitely no need to get upset with the representative.
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iveth mendoza
8 months ago
Troubleshoot
I was having trouble setting up my electronic refund. The representative was very patient and helpful on the phone. She was willing to wait and troubleshoot the issues till we figure it out, even though it took us 30 something minutes.
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sj spector
8 months ago
Discontinuation of Wellness Coverage for Pets
I am very disappointed that Nationwide has made the unfortunate decision to no longer offer wellness coverage for their exotic health insurance. As a bird owner, wellness doctor visits are vital to ensure the good health of birds. This is an awful awful decision.
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craig fireman
8 months ago
Save your money
I paid $847.00 for a policy which included wellness care. Physical exam, vaccinations, fecal and heartworm tests, cost me $524.56. They reimbursed $240.00. My dog hurt her leg. Vet bill was $269.67, they paid $3.93. So for $794.23, they reimbursed me $273.60. Would you call this good insurance? I call it a scam. They seem to think that veterinarians are charging 1970 prices today.
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john obrien
8 months ago
JUST CALLED GET A FEW ANSWERS
JUST CALLED GET A FEW ANSWERS - THE ANSWERS WHERE PRECISE , EASY TO UNDERSTAND . “ PERFECT “ !
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matt
9 months ago
There are better options out there
Canceled today to find a company that actually cares. Applied through my employer, provided all medical records for my dogs, confirmed no pre-existing conditions, and was told my policy would go into effect in 30 days. Well, my dog desperately needed a teeth cleaning so near the end of the 30 day period I paid for the pre-dental exam, that way once insurance kicked in I could take him in for the full cleaning immediately. Well, after insurance kicks in and I get his teeth cleaned I submit a claim for the full cleaning and they say because I got the pre-exam a few days before the activation date it qualifies as a pre-existing condition. The insurance wouldn't have covered the pre-exam anyway, that's why I paid for it and we confirmed he had no pre-existing conditions before that. Obviously, I would've waited another couple of days if this little loophole was made clear by the mountain of documents they sent me or by any single agent at all, but then they'd actually have to do their job and cover my pets. Absolutely ridiculous, I'm finding an insurance provider that will actually do what I pay them for and take care of my pets. Glad I found out they suck early so they didn't get much of my money.
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amy scott
9 months ago
This is a SCAM
This is a SCAM. They do not cover ANYTHING. Vaccines, check-ups, ANY diagnostic testing, treatments, or medicine. What does that even leave to be covered? Before denying your claim, they will make you jump through dozens of hoops & submit a mountain of medical records knowing full-well from the moment they receive the receipt that it will not be covered. I will NEVER be purchasing ANY kind of insurance through Nationwide because they're clearly a disgusting company just trying to rob people blind.