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ManyPets Review
Reviews 1,786
ManyPets
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ManyPets
ManyPets
Excellent
Reviews 1,786
Katy Ward
Jul. 19, 2022
2 min read
Katy Ward
ManyPets summary
Launched in the US in 2021, ManyPets provides unlimited insurance cover for dogs and cats in 36 US states. The company has a particular focus on delivering a low carbon footprint and having a positive impact on the communities in which it operates. ManyPets processes 99% of claims within 48 hours.
Pros
  • No coverage limits
  • Covers all licensed US vets
  • Processes 99% of claims within 48 hours
Cons
  • 24/7 support not available
  • Only covers dogs and cats
  • Not available in all state

ManyPets at a glance

4.2
Editorial score

Online experience

Great site with learning resources
5.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit
4.0

Claims payout waiting period

Days
4.0

Customer support

Evening and weekend customer service available
4.0

Bundles

Multiple bundles available
4.0

What Does it Cover 

ManyPets covers your pet’s health care costs in the event of an accident or illness, which includes cancer and dental issues.

Your pet may also be covered for hip dysplasia, but this will depend on the circumstances. If you’re concerned about this condition, it’s worth checking with ManyPets to make sure that you’d be fully protected.

Your policy will cover the following treatments:

  • Diagnostics 
  • Medications 
  • Procedures
  • Hospitalizations

Unlike a number of its competitors, ManyPets covers curable pre-existing health conditions if your pet has been free from symptoms for more than 18 months, with the exception of cruciate ligament injury.

ManyPets ManyPets Visit Site

Insurance Plans & Pricing 

As with any pet insurance policy, the cost of your premiums will depend on factors such as the age and breed of your pet, as well as your location.

We entered the information for a 2-year-old female Golden retriever and received a quote of $55.52 per month in June 2021 in Illinois. This quote assumes a deductible of $250 and a 90% reimbursement rate.

We also entered the details for a 5-year-old mixed-breed male cat and received a quote of $19.70 per month in June 2021 in Illinois. This quote assumes a deductible of $500 and an 80% reimbursement rate.

You should note the prices listed here are subject to change.

What is Not Covered

If you take out a policy with ManyPets, the following exclusions will apply:

  • Cosmetic/elective procedures 
  • Non-FDA approved medications
  • Prescription diet
  • Behavioral medication/therapy
  • Pet daycare, boarding, or grooming

Waiting Periods

After you take out a policy, you’ll need to wait a minimum of 15 days before you can make a claim, although ManyPets may waive this waiting period if you switch from an alternative provider and can prove you had another policy in place within the previous 24 hours.

Coverage Limits

ManyPets has no maximum coverage limits on its policies.

Reimbursement and deductibles 

When you take out a policy, you can select the level of deductible you will pay if you need to make a claim—with amounts ranging from $0 to $750.

To see an indication of the impact different deductibles could have on premium costs, we ran a series of quotes on a 3-year-old female Labrador mix, choosing a 90% reimbursement rate. We varied only the deductible each time.

DeductibleMonthly premium
$0$117.19
$250$62.05
$500$45.04

We repeated this process for a 5-year-old male Abyssinian cat.

DeductibleMonthly premium
$250$28.31
$500$20.55
$750$15.51

These quotes were received in June 2021 in Illinois, and rates are subject to change.

Claims and Service 

If your pet is ill or injured, you can take him or her to any licensed vet. To make a claim, you’ll then need to email ManyPets with a copy of the invoice from your vet, your treatment receipt, and your pet’s medical records for the past 18 months. 

ManyPets purports to process 99% of all accident and illness claims within 48 hours, although this period may be longer if the company requires any additional details. Once your claim is approved, ManyPets will make a payment to you within 24 business hours. 

Should you have a question regarding your policy, you can contact the company’s customer service team by phone or email. Its support hours are 9 am-5 pm CST, Monday-Friday.

When we tried the site, we found the quote process extremely straightforward and received the information we needed within minutes.

What You Might Like

If you have an interest in sustainability, ManyPets’ blog contains advice for those keen to cut the carbon footprint of pet ownership. Likewise, there are tips specific to the Illinois area, which brings a genuine sense of community to the website.

Contact Details and Address

3631 Chamblee Tucker Rd, #941818, Atlanta, GA, 31141

T: (888) 978 5291

Bottom Line

ManyPets provides unlimited coverage for cats and dogs across 36 states in the USA. For eligible customers, however, the company has plenty working in its favor. We were particularly impressed by its unlimited payout limits and claim to process 99% of cases within 48 hours. It is also worth noting that ManyPets plans to roll out its services in all 50 states by the end of the year.

Methodology

This review was compiled using information from ManyPet's website and by emailing its customer support team.

ManyPets ManyPets Visit Site


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Reviews 1,786
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Excellent
83%
Great
10%
Average
2%
Poor
1%
Bad
4%
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paul
3 days ago
Quick Claim Response
We are happy with manypet’s quick response with a claim under our Wellness Policy for our beloved dog. Their service gives us confidence to have also the Accident/Injury Insurance in case of something unforeseen ever comes up.
c
customerbarbara mccormack
an hour ago
They never communicate and tell you…
They never communicate and tell you anything about your claim. If they don’t cover your claim they don’t Communicate and tell you why. I don’t have my online account set up yet, so they never tell me anything. I am very dissatisfied with this pet insurance. It doesn’t seem like they cover very much either and they just raise your premium without even letting you know.
c
customer
5 days ago
24 February
24 February , 2023
c
customer
5 days ago
The process of getting started was…
The process of getting started was simple!
c
customer
5 days ago
I’ve not used the policy yet
I’ve not used the policy yet. Looking forward to seeing the vet next month.
c
customer
6 days ago
ManyPets is Compares Well
Very easy to find information on the site, easy to compare and see the benefits of ManyPets. So far, very happy.
c
customer
6 days ago
Straightforward
Straightforward, easy, affordable.
M
margaret murphy
6 days ago
Great experience signing up
I only just purchased this insurance so don't know if it does well with reimbursement. But I did have a great experience talking with Jennifer. She answered all my questions and there were many. I thought she went above and beyond just answering but giving good advice. She had lots of experience working in a vet office and it was evident in her explanations.
c
customer mike evans
7 days ago
Ease of signing up and good value
Ease of signing up and good value
c
customer
10 days ago
Easy registration process
Easy registration process
S
scourge
10 days ago
My initial claim under the wellness…
My initial claim under the wellness insurance got stuck in review for about a month. This would be a 1 star as the insurance promises average of 10 days of waiting. I finally had time to call. Everything fixed in under 2 days and enjoyed a really lovely conversation. Turns out there was a technical bug. Guess they still working on a vaccine for such pet bugs.
c
customer
10 days ago
Great customer service and timely…
Great customer service and timely response
S
sara
11 days ago
Excellent customer service when seeking…
Excellent customer service when seeking information about plans and transfer from another company. Appreciate waiver of waiting period due to continuous coverage. Pricing superior to other companies for scope of coverage, deductible, coinsurance, and annual coverage amount from a 5-star insurer. I am confident the company will do as well should we make a claim. I hope that’s well placed confidence.
J
jill m
12 days ago
Many Pets has such awesome customer…
Many Pets has such awesome customer service and they processed my claim So Quickly!
S
steve black
12 days ago
Simple and straightforward
Simple and straightforward policy, with clear distinction between illness + accident cover, and wellness which is a separate option. I have had great experience with Many Pets UK and I'm sure US MP will be the same.
O
olya hnatiw
12 days ago
The customer service rep made it…
The customer service rep made it extremely easy to get my pet signed up on the program
K
karen nelson
12 days ago
Easy to enroll all 4 pets
Easy to enroll all 4 pets
c
customer
12 days ago
Best Cat Support
Fu , simple and effective I'm glad I went with many pets!
c
customer
12 days ago
Very easy to purchase
Very easy to purchase. Also appreciate the waiving of the waiting period due to existing coverage for my dog. Thank you.
P
paul
12 days ago
Best price for pet insurance found.
I compared your rates to other companies and for the benefits you came out ahead. Just signed up so my experience is limited
c
customer
13 days ago
The agent was super helpful explained…
The agent was super helpful explained all policies and was super patient and friendly with all questions
c
customer
13 days ago
Would just like better direction on…
Would just like better direction on what to do once I’ve signed up for a plan. Do you send me something? Have to approve me or what? Sorry if you did and I missed it, I couldn’t find anything from you in my email
D
dale laplaca
13 days ago
The explanation of benefits and…
The explanation of benefits and interest shown to satisfy the customer.
L
liz a.
13 days ago
ManyPets 5-star representative
The ManyPets representative was very kind and knowledgeable. She explained to me all the details of the policy. After an extensive search for a insurance for our pet, ManyPets offered the insurance that best fit our current needs.
D
dorothy moynihan
14 days ago
Haven’t used yet until the summer
Haven’t used yet until the summer
c
customer
14 days ago
Intelligent policy transfer, secure financials
Easy transfer from old owners policy to one in my name. Additionally appreciate the security being used for credit card transactions.
H
howard bernstein
14 days ago
Easy to enroll
Easy to enroll. Very competitive pricing.
K
ken pohl
17 days ago
Pretty straight forward process to…
Pretty straight forward process to enroll.
R
raymond
17 days ago
First time purchaser of pet insurance…
First time purchaser of pet insurance and the coverage offered seemed superior to others and the person with whom I spoke was clear and convinced me to give your company a chance to take care of my pet with me.
S
sharon huston
17 days ago
Just opened a new account and it seemed…
Just opened a new account and it seemed easy and I found the information I needed to join
R
randy mosher
17 days ago
Slight hiccup with the website.
Slight hiccup with the website.. customer service rep Rachel was very helpful and checked back to make sure it was resolved.
T
toni
18 days ago
pleasant customer services
Dry pleasant customer service
c
customer
18 days ago
So far so good.
So far so good.
R
roxy’s parents
18 days ago
We can’t rate Many Pets on ease of…
We can’t rate Many Pets on ease of servicing the policy because we hadn’t needed to yet. But the way we were treated when we moved to a different state made us see we needed to change insurance companies. We understand there are changes required by the state but to simply say we don’t accept your $250 deductible anymore was unacceptable to us and we found a better choice in the long run.
J
jacqueline
18 days ago
So far so good!
So far so good!
C
christine
19 days ago
I chose this company as my dogs new primary insurance
I chose this company as my dogs previous insurance rates skyrocketed. This plan was the most affordable for me at this time. Almost $30 cheaper a month! I haven’t had to file a claim yet so I can’t give feedback on that yet as I’m just getting started.
R
roseann
19 days ago
Your representee was very helpful
Your representee was very helpful . Answered all our questions and concerns. We were able to get an affordable monthly rate with the same coverage as the more competitive insurance Companies.
P
pattie phillips
21 days ago
So far so good
it was easy to sign up for and there were many ways to customize the coverage as well as the costs. I have not had a vet claim yet, so not sure how that will go.
c
customer
21 days ago
Fair pricing and seems to be more than…
Fair pricing and seems to be more than adequate coverage
T
tiffany
21 days ago
Started off loving this company...
Started off loving this company - had a great experience signing up with them and have had great customer service experiences. When we first got our dog last year, I loved that they offered wellness coverage as I couldn't find that in most places. I was consistently reassured when I signed up that I could always change/downgrade my plan when it came time for renewal, so I opted for a higher coverage plan since it was my first time with pet insurance and my first dog, just to err on the side of caution. With my renewal coming up I called to discuss changing my plan going forward (as I found I didn't need as full of coverage as I originally got), and am hitting financial strain in which I need to be more cost-conscious. Now I'm told they've changed their system, and the lower coverage options I had before (and was talked out of with the promise of being able to change them down the line) are not an option anymore. It's really disappointing to not give your customers a heads-up with changes like this, and at least give the existing customers the option of changing before you implement this change company-wide. I'm still deciding how I want to move forward and if I want to continue using them knowing that this is how they treat their customers.
J
janet shores
21 days ago
Pet insurance
Easy to get the insurance and affordable
c
customer
21 days ago
Easy website to navigate
Easy website to navigate, user friendly!
c
customer
22 days ago
I have registered plan for my new pet…
I have registered plan for my new pet before 1 week.But it get cancelled.As usual the pet insurance is bought before the pet arrival.And no body no terms told me can not regist before the pet arrival when I registered manypet.And I don't know why when My pet is come,the deductible and reimbursement is no longer 90% and $250!
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rachael massey
23 days ago
Really impressed
Really impressed! They process the claims and payout really quickly. The cost is really competitive and they cover pretty much everything. I have called a few times about changing payments and the customer service is awesome. I spent a lot of time researching who to choose and I am so glad I found them :)
M
maybe canceling soon
23 days ago
I can't find a way to contact anyone…
I can't find a way to contact anyone unless it's a claim. I can't find anywhere I can make a payment. The website tells you everything but doesn't make it easy to find out what you actually want.
M
malcolm jackson
23 days ago
Great communication on plans.
Great communication on plans. Fast refund!!
K
kim maffett
23 days ago
I have not yet used the policy
I have not yet used the policy, mainly purchased for help with unforeseen expenses. Purchase process very clear and easy. I received my electronic policy documents immediately. I found them to be clear and easy to understand.
S
sheri c
24 days ago
This review is regarding my buying…
This review is regarding my buying experience… ( I have only been a customer for 14 days & thank goodness have not needed to use the policy) I researched, read reviews, & spoke to front line agents of multiple policies. (Calling some companies multiple times). Although,speaking to the different front line agents was not a deciding factor in my decision, I must say the ManyPets agents were always very patient with me and answered all my many questions. The night I signed up, the agent not only answered add’l questions but stayed on the phone with me throughout the entire signup process & when I did not get an email confirmation immediately, she promised to watch the acct & have someone email me once my pymt posted (I did receive the promised emailed receipt). The initial’formal’ receipt was received about an hr later. So far I am glad I chose ManyPets
C
cynthia
24 days ago
First time having to use my insurance great experience
This was the first time having to use my new insurance. I was unsure on how it was going to go however, it was a very nice experience. They were very timely with emails and with what they need it I was pleasantly surprised.
C
customer
24 days ago
Easy Sign Up
The website is easy to navigate. I like that there's a sample policy for me to explore and FAQ's to clarify some things. I also called them and I'm very satisfied with the rep who handled my inquiries professionally. I transferred from another insurance and ManyPets waived the waiting period for my pup as soon as I submitted the documents they need. I haven't submitted any claims yet but I have high expectations for this company and I hope I won't be disappointed.
L
lucas maahs
25 days ago
Outstanding experience
I want to say that this company is amazing. I wish all insurance companies (auto, health, etc) were as easy to work with. You reach someone immediately when you call them and they are always happy to help. I have been a customer since June 2022 but decided to write a review today because I just filed my first claims yesterday. Everything was processed in less than 24hs and covered exactly as explained in the policy document. Thank you Manypets!
c
customer
25 days ago
The sign up process was smooth and…
The sign up process was smooth and easy. Havent had to make any claims yet but I am hopeful from what I was told over the phone.
S
silke
25 days ago
Sign up
I called to find out a few details about the insurance and the customer service rep was very knowledgeable. More impressive even that when I called back a few hours later, she still remembered me.
M
marguerite dobie
25 days ago
Everyone I dealt with was awesome I…
Everyone I dealt with was awesome I have recommended you to many people thank you.
c
customeren donde puedo yevar m
25 days ago
Excelente
En donde puedo yevar a mi mascota para su vacuna y no tengo ningún documento que presentar para que me puedan a tenderla porfavor en español
C
carolina vargas
25 days ago
Easy to talk to the specialist
Easy to talk to the specialist
D
denise parker
a month ago
Great Value…
Great Price seemed to cover what I needed for my Fur Baby
c
customer
a month ago
Great customer service
I was able to call and speak to someone immediately. Gentlemen on the phone was pleasant happy and very helpful. Answered all my questions. Gentlemen went out of his way to help me with my login account.
F
finn & lucy’s mom
a month ago
Affordability for both pets
Thank you Many Pets, I am now able to afford to insure both of our pets, actually for almost the same amount I paid for one to be insured. I now have peace of mind! Finn & Lucy’s Mom
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laura m
a month ago
Easy sign up!
Easy sign up!
C
concerned customer
a month ago
Slow response rate
I waited for 3-4 weeks to hear back from Management on re-instating my policy. Unacceptable!
c
customertom milazzo
a month ago
Turned around a claim the same day
Turned around a claim the same day! I have worked with other Pet Insurance companies before and never have seen this type of turnaround time.
c
customer
a month ago
Good customer service.
Good customer service.
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todd kuykendall
a month ago
It was an easy process and the agent…
It was an easy process and the agent took care of what i wanted. But I wasn't told there was a 15 day waiting period. i didn't know that until the contract was sent to me.
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annie
a month ago
Wish you had an app.
I think it will be great. I appreciate your prices. I wish you had an app.
M
mildred c
a month ago
The initial process to enroll was very…
The initial process to enroll my dog was very easy.
B
bella's mom
a month ago
Very easy to set up and affordable.
Very easy to set up and affordable.
c
customer
a month ago
It was easy to sign up
It was easy to sign up. They had the best rates for the coverage I needed. I asked a few questions, and they answered fairly quickly. I have not had to make a claim because I’m a new customer but hopefully that will go well too,
S
steve
a month ago
Great Purchase Experience
I did detailed research on the many available options. ManyPets offered the coverage ($250 Ded., 90% Co-Ins., and Unlimited Max.). I was looking for a competitive price. Also, the ManyPet phone-based customer service representative was by far the most professional and was able to give immediate and direct answers to my many questions, which gave me the confidence that ManyPets was the company I want to deal with going forward.
M
michelle donovan
a month ago
Great product for a great price!
I just bought the policy. I compared this to many other options. And found this company to have the best benefits for the best price! I have not had to use it yet but I am expecting great service.
M
maggie
a month ago
Very easy to finish my dog’s insurance…
Very easy to finish my dog’s insurance on the website.
A
angela
a month ago
Great & Fast response with email communication
Fast response with email communication and great phone communication. Staff very friendly and clarified information like I thought when I read won't cover hip displaysia for over 6 years old, they actually meant won't cover if enrolling over 6 yrs- that my 3 yr old would get it covered if she gets the condition when older.
S
scott weidmann
a month ago
Best deal.
Informative website. Easy sign up. Competitive services. Best deal to cover my 2 year old German Shepherd.
R
rian r
a month ago
Very easy reimbursement process
Very easy reimbursement process
J
josephine vasquez
a month ago
Phone Customer Service was great and friendly.
Excellent experience, very helpful. friendly, and informative. Declaration of Penny's Pet Insurance and signature enrollment forms was easy to apply online
R
rc
a month ago
Easy to use with great customer…
Easy to use with great customer service. We have our other fur baby on this insurance, and we love it. We had to take our Natasha to the vet. We requested the detailed bill and many pets took care of the rest. They are very prompt with their responses. I am extremely happy.
V
vonnie
a month ago
Adding a new pet
So far I haven’t had any clams so I can’t speak to that yet but my experience with the person who helped me sign up and then adding an additional pet was all positive and a fun experience!!!
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new customer
a month ago
The customer support is superb!
The customer support is superb. As it turned out, I hadn't completed my acct setup back when I first took out the insurance for my pup. Customer support immediately identified the issue, helped to resolve it AND advised me of how I could simply forward the emailed invoice from my Vet to submit a claim. FANTASTIC!!!
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lisa n
a month ago
Company was easy to contact
Company was easy to contact. Jennifer was great! I had many questions and she was able to answer all of them. She was friendly and knowledgeable. Signed up online. Website is user friendly. Thank you!
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patricia debiasio
a month ago
Submitting a claim is fast and easy on…
Submitting a claim is fast and easy on their app and ALL the agents are friendly, CARING people who value me and my cat as clients. 🤗😽👍💖
O
otto borden
a month ago
I filed a C cpl claims and haven’t…
I filed a C cpl claims and haven’t heard anything back from them
K
kurt p.
a month ago
The representative was knowledgeable…
The representative was knowledgeable and relatable. Also, the website was clear and easy to navigate! And very easy to understand what coverage you have to offer!
R
rhonda d.
a month ago
It was very easy to sign up for this…
It was very easy to sign up for this insurance and I believe it to be a good value. I have not used it yet and will update my review once I do.
C
chuan
a month ago
Easy claim process
Very easy and fast payment
c
customer
a month ago
Great experience
Great experience
R
ruby vasquez
a month ago
Quick to sign up
Quick to sign up, customer service very responsive.
S
sheri
a month ago
Many Pets highly recommended
Many Pets came highly recommended by my sister; and she was 100% correct. Jen who is the supervisor goes out of her way to make you feel like customers are very important. She is intelligent, considerate and very efficient. Most important Jen returns phone calls with intelligence and compassion . I was very grateful for her significant help in dealing with their finance department which was very frustrating. I work in the health field. I received a rescue puppy who developed multiple problems as she was growing up. Many Pets denied multiple claims (due to vague documentation from the vet). Once the vet sent clarifying medical documentation they happily reversed their decision. Throughout my experience of several months Jen was always there to help. Her thoughtfulness and customer service skills exceeded my expectations. I highly recommend Many Pets . I am hoping resolved issues in the past with the finance department will not be a recurring issue in the future. Thank you Jen and Many Pets; I am happy with your services.
L
lisa rivera
a month ago
quick courteous service and refund check
quick courteous service and refund check
H
hoagie’s mom
a month ago
Customer service was great and answered…
Customer service was great and answered all my questions so I could pick the best plan for our puppy.
E
erin
a month ago
Adding a new pet
I had a great experience with the representative I spoke to. She was very helpful in setting up my other dog’s policy and made the process quick and painless. She clearly outlined how much it would cost me for pet insurance of 2 animals and what my options were. I highly recommend ManyPets!
A
anneke paleokrassas
a month ago
Great.
Easy explanation
T
tallulah
a month ago
Pet Angels!
An easy flawless experience. We did not anticipate needing to use the insurance, but ManyPets made it so easy! Thank you!
c
customer
a month ago
Signed up for two dogs
Signed up for two dogs. Only one policy shows up online. Emailed customer service, they said there may be a computer glitch. Coming up on one month and no policy.
c
customer
a month ago
Signing up was easy
Signing up was easy. I only gave 4 score because I haven’t used it yet.
M
mp
a month ago
Easy to sign up
Easy to sign up. Reasonable rates. I haven't had to make a claim so I can't comment on that. Hopefully, if I ever have to use it, it will go smoothly.
S
scott
a month ago
Overall it was a low pressure
Overall it was a low pressure, informative sales experience.
C
christine
a month ago
Quick refund
Quick refund. Easy to submit claim. Great customer service!
c
customer
a month ago
Easy to enroll
Very easy to enroll and covers a wide range of services. Can't wait to use them in the future when needed
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moen sen
a month ago
Great choice for low deductible and great coverage
We bought ManyPets insurance for our puppy as soon as we adopted him. They have been brilliant. Some of our claims have been approved in as little as 10 minutes. We love them and are so glad we trusted this newer company.
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ruth
a month ago
The benefits of Many Pets met the…
The benefits of Many Pets met the current needs of my senior dog.