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Farmers® Review

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Reviews 56

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Jacob Parker
Jacob Parker
Jul. 27, 20214 min read

Farmers summary

Farmers® is one of the biggest insurers in the US, but you might not know that this organization also offers pet insurance. Pet Insurance through Farmers® is provided by Pets Best. Farmers® teamed up with Pets Best in 2014 to offer their pet insurance, so that Farmers® could offer the same kind of quality insurance for pets that its customers have grown to trust.

Pros

  • Plans for all budgets
  • Additional wellness package available

Cons

  • Doesn’t cover pre-existing conditions
Farmersat a glance
4.2

Editorial score

Online experience

Basic site with some learning resources

3.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

5.0

Claims payout waiting period

Days

4.0

Customer support

24/7 communication and a pet hotline available

5.0

Bundles

Multiple bundles available

4.0

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What's Covered? 

Depending on your individualized plan, your pet could be covered for accidents as well as things like cancer, allergies, ear infections, diabetes, skin problems, and tissue diseases. Coverage will cover the cost of medication, surgeries, and even rehabilitation depending on what plan you choose.

Insurance Plans & Pricing 

Pet Insurance through Farmers® offers two primary areas of coverage: Accident-Only and BestBenefit Accident and Illness.

BestBenefit Accident and Illness

This plan offers the broadest coverage including accidents, illnesses, and a broad range of treatments. Your premiums and deductibles under this plan will vary quite a bit with cats generally a little cheaper to insure. You can adjust your deductible to fit your budget, so your monthly bill may come out somewhere between $22-$46 for cats and $35-$58 for dogs. 

Accident-Only

This plan is a great budget option if you know you need coverage but maybe can’t afford the pricier plan. While we advise insuring your pet comprehensively and early, that isn’t always an option. Accident coverage is $9 per month for dogs and $6 for cats. In Washington, plans cost an extra $1 per month.

Wellness Routine Care

An added bonus is the Wellness Routine Care package which helps you pay for things like flea and tick prevention, check-ups, and routine shots.

What's Not Covered

Pre-existing conditions aren't covered. Also, claims can’t be filed during the waiting period. Because of this we recommend insuring your pet as soon as you get her/him. 

Waiting Periods

The waiting period for illnesses is 14 days from your coverage start-date and 3 days for accidents. Cruciate ligament conditions have a 6-month waiting period. This is to prevent insurance fraud.

Reimbursement and Deductibles 

Unlike most pet insurance companies, Pet Insurance through Farmers® lets you set your own reimbursement level and deductibles. This means, if you don’t mind risking a higher deductible (up to $1000), you can pay a much lower amount month to month. The same thing goes for reimbursement. You can lower your reimbursement percentage to get a lower rate or raise it to 90% to increase your coverage.

Claims and Service 

Submitting a claim is super simple. Just upload the invoice from your vet visit to your account on the Pets Best app or website, then receive your reimbursement via mail or direct deposit.

Customer Service (for Pet Insurance through Farmers® and Pets Best) can be reached by phone at 877-464-6542 in the US or through live chat on the website. Another great way to take care of all your insurance needs is through a Farmers® insurance agent. These professionals can help you figure out insurance options to save you money and handle most of the administrative stuff.

What You Might Like

The great thing about choosing Pet Insurance through Farmers® and Pets Best is you can take care of all of your insurance in one place. Also, a high level of customizability is offered so you can create a package that fits your budget and needs.

What Farmers® Could do Better

Pet Insurance through Farmers® is provided by Pets Best, a highly reputable company with an excellent track record with claims and customer service. However, we would like to see some coverage options for pre-existing conditions like feline aids and cancers.

Contact Details and Address

Phone: 877-464-6542

2323 S.Vista Ave.Ste. 100 Boise, ID 83705 

How The Company Compares:


Farmers® ASPCA
Waiting period
3 to 14 days
14-day
Reimbursement rate
70% to 90%
70% to 90%
Annual Deductible
$100 to $1,000
$100, $250, or $500
Coverage limit
$5,000 to unlimited
$5,000 to unlimited

Compared to insurers like Petplan, Pet Insurance through Farmers® and Pets Best has a much better reputation with claims. They are also not known to suddenly raise premiums exponentially on their customers like other pet insurers have been known to do after a claim is made.

Bottom Line

Pet Insurance through Farmers® and Pets Best service is a great option when it comes to getting tailored insurance for your pet. Its prices are affordable and the company has a great reputation, exactly what you want when safeguarding your pet’s future.

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Disclaimers

5% discount applies to BestBenefit plans; discount not available in AK, FL, HI, or TN. Additional 5% if insuring more than one pet.

Select a plan that reimburses 70%, 80%, or 90% of the cost of eligible veterinary treatment. Limited to covered expenses.

Pet Insurance through Farmers® is provided by Pets Best. Pets Best Insurance Services, LLC places pet insurance with an insurer offering that coverage (American Pet Insurance Company). Pets Best and the insurer are not affiliated with Farmers® Insurance. The pet insurance insurer(American Pet Insurance Company) has sole financial responsibility for their products and services.

Pet insurance coverage is offered and administered by Pets Best Insurance Services, LLC and is underwritten by American Pet Insurance Company, a New York insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products.

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Farmers
Farmers
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  • author
    Dina
    Sep 17, 2022
    Thank you Jessica Rojas-Vasquez

    Excellent service and follow up, thank you Jessica and thank you Farmers insurance.

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  • author
    Gary Switak
    Sep 21, 2022
    A agent who doesn't have a clue how to run a office.

    Don't hire Joseph Cesario from Tinley Park, Il. as your Farmers Insurance agent. To keep this short my agent was still deducting monthly amounts on my home after I sold my house. He also was deducting monthly payments after my policy expired and I left the company. He wouldn't provide any statements that I requested because farmer doesn't send you those to your website account. He deducts monies without providing a billing statement. He also told me he is not sure that I am having any issues seeing the information on the website. You could never get in touch with him. I believe he has a fulltime job and this is a side job. I am still waiting for information and monies owed me.

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  • author
    BILL Z
    Sep 02, 2022
    TERRIBLE CUSTOMER SERVICE

    TERRIBLE CUSTOMER SERVICE, MOST REPS BARELY SPEAK ENGLISH.

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  • author
    Tony Maietta
    Aug 30, 2022
    Farmers Questionable Practices

    Farmers increased our premium by $116 without notifying us or our mortgage servicer. After receiving a threat from them that they would cancel our policy, we called them to sort it out. The Farmers rep said they don't have a way to overnight a payment (which was incorrect). Our mortgage servicer mailed a payment. We called over 2 weeks later and they claimed that never received the check. We paid with our credit card. I called back 2 days later and they said they received the check and verified a double payment. They promised a refund that never came. Yesterday, I spent over 2 hours on the phone. I was told that they applied the refund to a policy renewal that I never requested. I spent another hour on the phone trying to get the refund. Finally, they said they would send it in 2 business days. We'll see.

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  • author
    amey Murphy
    Aug 22, 2022
    THIEF

    Stay away from this company they took money out of my account after I told them to cancel electronic funds transfer that's what I call a thief

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  • author
    randy running
    Aug 21, 2022
    getting bent over

    have had farmers for some time,never made any claims,2023 statement comes up with an increase of $70.00 dollars, called agent his response was they anticipate storms in 2023 so the cost goes up,told him that i was going to shop around on pricing, come to find out that they were the highest out of the 3 other companies,contract was up so i decided to try other company and save $200.00 since i am retired,they decided to charge me for breaking up the bundle pkg of $265.30 and put it on my home insurance, that really irked me off,they were $200.higher than the other companies from the beginning and come to find out they will be higher than normal for the house insurance because of the storms,both my accounts were paid in full, so do not believe that you are getting a savings when you bundle you are being taken by there numbers game they play on the people, shop before you commit. sharks in the water.

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  • author
    Paula
    Aug 11, 2022
    Farmers agent Corrie Bingham A++++++

    My agent Corrie Bingham out of Logan, UT can't be anymore fantastic- he's more like a family member than agent... would highly recommend Farmers for all your insurance needs

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  • author
    Annie Mullins
    Aug 10, 2022
    Please do not use this company!

    Please do not use this company! We had water damage June 25,2022! They Never return phone calls,or keep you up to date on what is going on! I worked for an insurance com. and farmers are so Unprofessional! I have cancer and my husband has health issues, dealing with this company is HELL! Going on two months and still waiting for phone calls, info etc! DON'T GO THROUGH HELL like us!👹👺

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  • author
    Rob Die
    Jul 25, 2022
    Farmers is the WORST home insurance…

    This is the WORST home insurance company I ever had. I wanted to canceled a policy for one of my homes. I kept on calling and they say their system is not working therefore you have to wait 30 to 50 minutes on the phone. After that long wait they hung up the phone. You can not talk to anybody. I think it’s scam because they don’t want you to cancel. I would not recommend them. It’s a bad company!

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  • author
    William Graham
    Jul 22, 2022
    Avoid Farmers Insurance

    Farmers has to be one of the worst insurance companies I have ever had the misfortune of dealing with. Their Corporate Staff is both untrained and unprofessional. I paid my Car Insurance online and received an email immediately confirming my payment. When I paid my Home Owner’s online, nothing happened. I waited 3 days and then contacted their Customer Service Department. After much back and forth they told me that maybe my email address was incorrect, I told them that I received the email confirmation from my Auto Payment, then they told me that it could take up to 24 hours to receive the email, I reminded them that it had been more than 48 hours, then they told me that maybe there was something wrong with my Home Owner’s Policy and that maybe I should cancel it and have my agent reissue it, this is when I determined that their staff answering calls were just making stuff up. Shortly after I paid both my bills in full, I received a letter in the mail saying I had made a payment, yet I still had a previous balance due of $663.56. I called to ask what this was and I was told I owed nothing, I asked to speak with a supervisor who again told me that my current balance was zero. I then asked why I received a statement showing that I owed a previous balance. After waiting patiently, I was told that they were unsure where this amount came from and why that statement was mailed. I was told that they would investigate what happened and contact me. After more than a week, I emailed them back asking what the status of their investigation was. They politely told me that my current balance was zero and that I should have a Nice Day. I called them back and again was told they were looking into this… yet I never heard anything. This year, our state refunded insurance money ($400.00) to every vehicle that was registered as of last year. Every day at work, I would ask my coworkers if they had received their rebate. Progressive, Geico, All-State, State Farm, every other insurance company had issued their rebate checks. I emailed Farmers and again heard nothing back. Three days later I received a letter in the mail stating that Farmers was working on issuing the checks, why Not just issue them versus mailing everyone a letter informing us that your going to issue a check? I was the last person in my office to receive their rebate check. Only recently, I purchased a new car and received my bill, I paid it even though it was higher because I now own a foreign car. I was recently contacted by one of the new agents and was told that I was currently on a 6 month policy (that is renewed every 6 months) and that if I switched to a yearly policy, I could save a lot of money. I was told I could still pay every 6 months. I asked why wasn’t I currently on a yearly policy and why was I ever placed on a six month plan to begin with? They didn’t have any explanation but asked if I wanted to switch. I told them that since they had been basically cheating me with the higher rate since I purchased my new car, that I would be switching to a different insurance company. Farmers Insurance should be avoided at all costs, not only are they expensive, but the Customer Service from their Corporate Staff is non-existant.

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  • author
    Dan Hollingshead
    Jul 22, 2022
    Went with Farmers on first home owned…

    Went with Farmers on first home owned and it had shake shingle roof. High premium but all companies are with this roofing. They offered best price at 70% coverage. Hail damage in the first year of ownership. We had repplacement quoted and they valued it at 70% of the replacement so covered 70% of that less a high deductible because wind and hail are an exception to the standard deductible. In the end they paid 40% of what replacement cost is.

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  • author
    CP
    Jul 14, 2022
    Work on the Customer Service, Farmers. Hire some North American workers too, please.

    Wow. 25 minutes on hold just to verify that my payment went through. This transition from MetLife has been a joke. In the past, I've asked for call backs so I wouldn't have to hold. After waiting days, no one ever called back.

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  • author
    Thom Tum
    Jul 12, 2022
    Horrible

    Horrible, terrible, useless customer service with a thick impossible to understand accent after waiting 40 minutes on hold! I'm looking elsewhere and so should you.

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  • author
    Ken Labadini
    Jun 21, 2022
    Farmers bought Metlife and they have…

    Farmers bought Metlife and they have the worst customer service. It so bad it is unexplainable.

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  • author
    Whitney Scott
    Jun 18, 2022
    TERRIBLE

    We have been customers with MetLife since 2011 until they switched to farmers! Unfortunately, that was when all of our issues started and we weren’t even aware yet. Hailstorm in April so we filed claims on 3 vehicles. 2 of which to find out that they had liability instead of full coverage so they weren’t gonna cover. They have told us they have the telephone call where we asked for full coverage. They even sent someone to look at one of the vehicles bc it was an antique so there were extra steps to make it full coverage. Close to $10k in damage that they aren’t covering. The 3rd was an RV in which they didn’t even have the correct coverage on so our registration got suspended through the state. $100 fee to reinstate. Next, although I’ve made numerous phone calls since October, they have yet to remove a vehicle so I’ve paid an extra 8 months on this vehicle in addition to my others. I have been told the manager will call me, but have yet to see that happen. They transfer me to claims since we have open claims but then claims state it’s a policy issue so back to policy they send me. I’ve spent HOURS of wasted time being transferred back an forth. At this point, I’d never recommend farmers again unless they go above and beyond in making this right. After being a LOYAL customer for so long, you would think they would take care of you.. don’t count on it! Make the switch before it’s you!

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  • author
    John Glyshaw
    Jun 08, 2022
    Absolutely the most unprofessional…

    Absolutely the most unprofessional experience dealing with an agency. Steer clear of Ryan Hite and Farmers insurance in Portland.

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  • author
    Robert Hansel
    May 19, 2022
    Hail and Farmer's

    In 2018 we had a pretty bad hail storm. Our 2014 Forester was dented everywhere, our solar lights were destroyed and our roof started leaking. I worked full time and took care of my elderly Mom (she'll be 92 next month!) who was in and out of the hospital. Then covid came and messed up everybody's life. We replaced the solar lights and never got around to getting the Subaru dents fixed, but got good trade-in value anyway. The only thing I asked Farmer's for was the roof. So far they have sent an adjuster who found obvious hail damage and after that, another adjuster was sent who said there was no hail damage. All roofers say there is obvious hail damage. So now Farmer's has sent an engineer to look at the property. We used to have MetLife but they sent all home and auto policies to Farmer's. I sure miss MetLife.

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  • author
    MrD
    May 17, 2022
    I received my renewal notice and cancelled. Then I received a notice from a debt collection agency.

    I received my renewal notice and Farmers had raised the price by several hundred dollars compared to MetLife. At that point I bought coverage from another insurance company. I then called and cancelled the policy and was told I would receive a balance refund of around 76.00 dollars. The person I spoke with was very difficult to understand her. I don’t know what her native language was but it wasn’t English. A couple of months later I receive a notice from a collection agency for 77.00 dollars for unpaid balance on the policy that I cancelled and thought I was receiving a refund for. I contacted them and sure enough it was for the Farmers policy. I disputed the claim and was required to send a dec page from my new insurance company. Now, I just called Farmers to find out why I wasn’t notified about this. The woman was trying to help but finally gave up and said she didn’t understand and didn’t know what to do. At this point I will be canceling my homeowners policy with them as well. Their service is terrible. It’s to bad because MetLife was stellar compared to them.

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  • author
    Daniel
    May 18, 2022
    I originally had a met life policy…

    I am updating my review to reflect my latest experience and appreciation to Farmers. I found an email address to an executive and wrote a very harsh email full of criticism and vitriol. Despite that, thus executi e responded to me...on a weekend. What was impressive, he submitted to the issues they were having in regards to their Met Life acquisition and outlined steps they are taking to remedy the situation. Furthermore, he took it upon himself to make sure my issue was resolved. Despite my previous experience...this earns farmers a strong 5.

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  • author
    AHD
    Apr 28, 2022
    They cancelled my policies, but then continued them without notification after I had new policies with another company

    The quarterly bill for my auto and my homeowners policy was due on 3/22. I mailed payment on 3/16, but Farmers did not deposit the checks until 3/29. They cancelled both policies, notified me and sent me refund checks for both policies on 4/18. On 4/21, I opened policies with another company. On 4/28, I received a bill for $245 from Farmers. After spending over an hour on the phone with several representatives on three separate calls, being sent back and forth and being on hold for 23 minutes, I was told that the policies were continued and that the bill is for the 3/25 to 4/21 time frame. How could that be since THEY cancelled the policies?

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  • author
    Jess
    Apr 21, 2022
    Another insured ran into my vehicle in…

    Another insured ran into my vehicle in a parking lot and the Adjuster was consistent with following up until it came for her to decide who is at fault. The person who struck my vehicle wasted no time in filing a claim under my policy. The Adjuster moved the claim to repair status and has yet to inform me of who is at fault although I have informed her that I need to know repeatedly.

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  • author
    Ed
    Apr 19, 2022
    The transition from MetLife to Farmers…

    The transition from MetLife to Farmers has been very painful. Farmers customer service is extremely horrible. Not only do you have to wait 35-45 mins. to connect with a live person once you are connected the agent has no idea how to fix any issues. I ended up cancelling my policies and moved to another company. Unfortunately Farmers continues to bill me and when I call they state my policies have been cancelled and I should not be charged but the charges continue. Extremely frustrating - even when asked to speak with a supervisor I was told no one available. Do your own research before joining - I'd advise against it.

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  • author
    Susan Meechan Ross
    Apr 11, 2022
    They NEVER return a phone call

    They NEVER return a phone call. We have multiple homes and autos with them. Lots of money. Our last agent (Las Vegas) did not return calls for a month -because he had quit! Nobody told us. Current agent won’t return call either. We desperately need a copy of our homeowners for a transaction and we’ve been calling for 2 days. They want you to go online. Great. You need your policy number. We don’t have it! We are traveling. They do not care. Can’t wait to switch. All 5 policies!

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  • author
    Mike Vastard
    Mar 25, 2022
    Super fast and professional people!

    Super fast and professional people!

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  • author
    Stephen Zulawnik
    Mar 24, 2022
    LEGAL THIEVES! Farmers took over my home and auto from…

    Farmers took over my home and auto from metlife and are continuing the legal theivery they did to me! i has a big maple tree in my back yard broke at the base that they wouldnt cover because it was still standing then after i fixed my chain link fence myself a neighbor who also had metlife drove thru my fence into my house i have alum siding they wouldnt pay for the job to be done right then put me in a risk pool for 5 years making me pay double! then i took them back being the cheapest at the time now my cast iron sewer pipe broke but because im not covered in sewerage they wont cover it although the plumber says all the insurance companies cover it and he showed me a triple decker that was covered without flooding the basement! LEGAL THIEVERY like communism! you have to buy it then they can screw you. i even went to the insurance commissioner who is probably on the take for these criminals! WHATS THE SENSE OF PAYING FOR YOUR INSURANCE WHEN YOU SQUIRM OUT OF EVERY CLAIM??? I WILL get cheaper internet insurance that will do equally as bad coverage for less😡

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  • author
    Bill Van Eron
    Mar 20, 2022
    Farmers bails out for even loyal customers

    As a loyal customer of Farmers, we followed their advice for 42 years. The one time we really depended on them to reimburse us for a car accident that caused two stroke buildups and concussion symptoms just before launching my business and losing 5 years of income, they failed to show any integrity at all. I strongly suggest you avoid Farmers as they avoid us when we as customers need them most. The reviews below are legit. There should be a law that punishes negative patterns, such as Farmers has shown to most with legit claims. They dragged this case out for 5 years and low-balled us way below the $500K we should have gotten.

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  • author
    Inaya Zuwena
    Mar 08, 2022
    I do not recommend Farmers Insurance as…

    I do not recommend Farmers Insurance as an employer or an insurance provider. Farmers does not care about the safety and well-being of their employees. They only care about their metrics and making billions of dollars. When I informed my supervisor that I would need a few days of PTO due to personal and legal issues involving harassment by a neighbor who ultimately threatened my life, the PTO was approved however I received a phone call from my supervisor while on PTO advising that Farmers had chosen to terminate my position. I provided a case number with the Austin Police Department to support the legal and safety matters I was facing in my personal life, but that did not matter. I was not available to work therefore I was not making Farmers any money, so they terminated my employment with no thought of what I had already advised. When I asked for a documented reason for the termination, my request was declined. Prior to the termination, I had just had my yearly review in which I received outstanding praise and was due for a pay raise. I was a good employee. However everyone in the company is easily replaceable and they will make that known. If you’re passionate about insurance and enjoy selling your soul to large corporations who will not support you when times are tough, then Farmers may very well be the place for you. The silver lining to all of this is that the termination presented an opportunity with my dream job, to allow me to do something I’m passionate about and to serve my community. Most people here at Farmers aren’t leading fulfilling lives, they’re just here for the paycheck. It’s a soul-crushing culture.

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  • author
    WHO ME
    Jan 29, 2022
    Promised made and not kept

    I had been with Farmers for over 30 years previously when I left to go with my daughter's company. After she left the business after many years, I decided to go back to Farmers. The agent I was given seemed great, but it didn't turn out that way. The agent gave me a very good quote and a 5% discount. The agent followed up by stating that I would get another 5% off at my 6 month policy renewal as long as I didn't have any accidents, tickets and maintained a "Focused driving" rating from the Pilot App that I agreed to use. Come renewal time, my rate went up and no additional 5% discount even though I had no incidents and maintained the 100% Focused driving on the App. I called the agent who told me that the had been a statewide rate increase and that they didn't know why I didn't get the discount but that the 5% additional discount COULD come after the new policy period. Not what I was told. So, I called corporate and cancelled both my policies. The representative was very understanding and said that my policies would be cancelled at the end of my policy period which was 2 weeks in the future. I verified that since I was fully paid up on both policies (automatic bank deduction) that there would not be any charges to which I recieved an affirmative answer. I was told I could check my account online in 24 hours to verify. Well, I did and found that Farmers said they were going to deduct .59 cents from my account! Unbelievable!!! At this point, I decided to quit talking to them, pay the .59 cents and be done with them! Never again will I go to or recommend Farmers Insurance under any circumstance.

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  • author
    Christina Walker
    Jan 22, 2022
    Self Service is the only service you will receive...

    I called Farmers multiple times within 3 days, Twice I reached a live person just to be transferred and placed on hold. My hold times averaged up to be 4 hours and 10 minutes with not one question answered! I sent a request for a return phone call, I never got the call. I tried to chat online but the agent never connected. I had one simple question, but I decided to take my business elsewhere.

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  • author
    Diane Brill
    Jan 09, 2022
    i have had nothing but problems with…

    i have had nothing but problems with farmers. the way they handled my claim was horrible. the agents are the worst. cant find one good one. they dont care about their customers. they make many mistakes and refuse to take any responsibility for their mistakes which falls back us customers of course. you have to battle with them about everything. they have no appreciation for their customers and when we really needed them during this pandemic they were no help and nasty and mean. its all about them. worst customer service ever. i have nothing good to say about them and they truly dont get it. poorly run company. all about the money for them. selfish. they hire the worst agents. they belong in the repo business. they dont get it. never will.

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  • author
    Denise Meridith
    Jan 04, 2022
    Malpractice...Insurance style!

    I cannot say that my recent experience is indicative of the agency, as I have had good conversations with other Farmers' representatives. But my experience with a particular Farmers agent in Scottsdale was horrendous. Every year seemed to present a new challenge (e.g., getting regular payments arranged, requesting copies of policies or COIs, or even getting a return phone call). The last straw came when, after making two requests for a copy of a policy for a month, and, only through my own research, I found out that the liability policy for my company had not been renewed on the annual date. Unbeknownst to me (and evidently him!), my company had been at risk for months! I went to another insurance agency, which expediently reestablished my liability coverage. There is no excuse for this lack of attentiveness to detail or failure to provide basic customer service.

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  • author
    Maria Farrington
    Dec 17, 2021
    Farmers Insurance offers the most…

    Farmers Insurance offers the most affordable home and business insurance policies. They offered me excellent coverage, rates, and savings.

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  • author
    John Patterson
    Dec 04, 2021
    The rate was ok but the customer…

    The rate was ok but the customer service with my old agent was bad. Tried to get a new agent with no help

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  • author
    Patty & Rod Meiers
    Nov 22, 2021
    No timely response to claim - just didn't care

    We have had Farmer's Insurance for both our cars and our homeowners for over 9 years. Up until this year, we have had no issues. We had a microburst come through during the monsoon with over 50 mile per hour winds and it blew off several roof tiles during the storm and our roof leaked into our living room. I immediately posted pictures and a video on their app and opened a claim. It took them 3 days to even acknowledge the claim. They were trying to send an adjuster, but there were no adjusters available in the Phoenix area so they had to fly in adjusters from other states (outside contractors who know nothing of how a monsoon storm works). I called and was placed on hold several times and then had to resort to emails and received no response. Our claim was made on 8/16 and no one came out to look at our damage until the second week in September. It was an outside adjuster. We were told by Farmers to go ahead and have a roofer come and either tarp or adjust the tiles so the roof may not leak as more storms were expected. Our claim was denied and said that the tiles just scooted down the roof and was not blown off. We emailed our Farmer's agent and he didn't care and just said this is the way things are in the insurance industry. I know this is not true as a friend had the same damage and his claim was honored. We can't wait to get rid of Farmers and get an insurance company that cares for its customers. If I could give a negative star....I would!

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  • author
    Michael L Boyd
    Nov 06, 2021
    These company's that claim to work for…WHO?

    These company's that claim to work for you, have some strange formula that must allow them to really believe any of that. To have auto and home coverage for 5+ yrs w/ no claims on either policy and totally receive the least amount of communication from these agents, who have no concern if you cancel! And cancel due to Auto rates that never once were less due to their input or corporate required revenue! I mean I would think that any concerned agent who truly had any concern for their client, might ask if there was any thing that could be offered or reviewed to continue to be of service and possibly understand what led to our needing to dump them. Another interesting. feature is how they can collect nearly two months early on the annual home Ins. policy.

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  • author
    Cou Pon
    Sep 24, 2021
    Horrible insurance company

    This is a horrible insurance company. I have been a long time policyholder without any accident claims. Last month, I was involved in an accident that wasn't my fault. The company denied my claims for the damages. On top of that, they increased my premiums as a result. The company is focused on profits over the policyholders.

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  • author
    David
    Jul 04, 2021
    SUCKER DEAL FROM FARMERS!

    I received a flyer in the mail offering me a premium on my homeowners' insurance of $660/year. I called the phone number on the flyer. They referred me to Farmers Insurance, an agent named Bruce Grebin. I called Bruce for a quote on my three homeowners policies. Farmers Insurance quotes were more than 500% higher than the quotes I received from AllState Insurance. Want to get a new you-know-what ripped for yourself? Just insure with Farmers.

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  • author
    James
    May 26, 2021
    The worse Insurance Company..

    The worse Insurance Company... I trusted them and I thought that they would take care of me because I've been with them for more than 10 years with Autos. I bought a house last year and I trusted them for Homeowners Insurance that they will take care of me and I never once questioned it. No agents talked to me about the coverage just added homeowners insurance. Well, finally I got a chance to test their policy. I had two electric bikes that were stolen from my backyard at my property with locks that these cost me close to $5000. So, I was really upset and still upset and looking around my town if someone else are riding around with them. I filed a claim for lost property and maybe with deduction I will get some money for my claim. Lo and behold, Farmers declined my claim that they said they cannot issue any money. Farmers said that electric bikes are motor vehicles so they are not covered under my homeowners policy. Imagine that, no one ever told me that even their agents. I am shopping for a new insurance now and also other members of my family are going to switch from FARMERS. Yeah, for a couple or $3000 of payback for stolen property, they are going to lose out $10000 at least per year. DO NOT TRUST FARMERS... money hogs they are.

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  • author
    Kat Tyler
    Jan 19, 2021
    I just switched So Happy

    I just switched my Home, Auto, Motorcycle and horse trailer to Farmers. I worked with Joseph Allred. He patiently reviewed my current coverage, took away thing I didn't need and add things I should have. So professional and truly cares about you as an individual. I feel in great hand, great to have someone looking our for you when you need it. Thanks, Joe

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  • author
    Aaron
    Dec 28, 2020
    Good experience

    An overall positive experience.

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  • author
    Ori Barkan
    Dec 28, 2020
    Great coverage for my puppy

    Great coverage for my pet, I LOVE them so much.

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  • author
    Herry Hocklin
    Nov 03, 2020
    Have had some billing mishaps that…

    Have had some billing mishaps that didn’t go favorably

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  • author
    SHIRLEY
    Sep 28, 2020
    If anyone is thinking of purchasing this insurance save your money!

    If anyone is thinking of purchasing this insurance...Save your money. They are very unprofessional and rude. Do not return phone calls in a timely fashion, do not provide complete instructions and information to complete documents. Treated us as if we were the ones at fault when it was their client that hit us. It took over a month to come to a decision on our vehicle and we never did receive a rental car even after requesting one! Very stressful situation when it didn't need to be if they would have just given us accurate and complete information, good thing we checked with a lawyer as to our rights.

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  • author
    Nick S
    Apr 21, 2020
    The best insurance agency out there

    The best insurance agency out there! Love farmers. Super intuitive and easy

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  • author
    david benoit
    Dec 15, 2019
    FARMERS INSURANCE KNOWINGLY EXPOSED A…

    FARMERS INSURANCE KNOWINGLY EXPOSED A TNF BLOCKER PATIENT TO A POISONOUS ENVIROMENT AS WALL AS OTHER AMERICAN WORKERS AND FAMILIES. WE ARE FURTHER INVESTIGATING FARMERS INSURANCE FOR UDAAP CHARGES , DISCRIMINATION CHARGES, AND INSURANCE FRAUD

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  • author
    Yishan Ma
    Jul 24, 2019
    STAY AWAY IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY.

    TL; DR: CHEAP, SHADY, LAZY and IRRESPONSIBLE. STAY AWAY FROM THEM IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY. I got rear-ended by a farmers insurer. It took them a whole week to give me an estimation, while I was being responsive and fast, the estimation only has one item: take off my rear bumper - If you are gonna spend five days on an estimate, you better do your damn job. Dont BS me about you having other claims, if you gonna spend 5 days, you better show your work. LAZY and RUDE, is what I got from the adjusters at the office. They are out of state, irresponsible, not responding and lazy. They said my car is in drivable condition so they won't give me a rental while I was waiting for the estimation. I drove the car with my rare bumper pops out for the whole week. So A WEEK later after the accident finally took my car to the bodyshop. The bodyshop guy is actually nice and he told me the praiser told him holding off ordering the part and they expect "LKQ and a/m CAPA". which means not original parts. This is just a glance of HOW CHEAP they are. When they finally got me a rental, they really made the enterprise people laugh. The guy at enterprise literally told me, they had contract with farmers & the cheapest car they have is $23. and they quote me for $21, and it is only for two days. HOW RIDICULOUS! I certainly don't care much about the $2/day. But I won't allow myself to take it without a fight.. well,, the adjuster on my claim is out of the office for the week. And it goes to voicemail.

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  • author
    Pierce
    Jul 18, 2019
    Farmers Insurance

    Farmers Insurance - Erin Isaac in San Angelo TX, the worst agent, keep billing me for some error they made, talked to them many times, every time they said it was fix, then I got a threatening letter from them telling me that they were going to send my bill to a collection agency, I paid it, because I knew they will just lie, there were many hours I wasted talking to them, and even after I paid it, and called them, they told them, I told you it was fix, a very frustrating experience.

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  • author
    Bridgett childress
    Jun 20, 2019
    There should be no stars for this one…

    There should be no stars for this one but it was,the only way I could make a statement farmers is a joke it was said once u file a claim your unknown to them how does an other party file a claim on the insured start a claim possess for an auto accident only for the insured to be notified by mail with an. O open claim be told that there is no ins cover then why open a claim if this is true ya dropped my coverage when a auto accident was reported and not by me ask u to send info on policy you say my mail coming back to u no such address put I got the claim letter from u with the same address how's that something going on and I will get to the bottom of it and come out on top never give up and surely don't give in all in the name of Jesus and it shall be done amen

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  • author
    Philipp Merillat
    Jun 15, 2019
    Farmers Insurance at the Ramos Agency in Silver City, New Mexico

    My experience at Farmers Insurance in Silver City has been excellent. Both Mr. Michael Torres and Gabriel Ramos have been helpful and courteous and prompt. There's never been a disagreement or misunderstanding between us and the same was true of Farmers Insurance in Albuquerque some twenty five years earlier when my auto policy was first started with them there. They are dependable people and trustworthy.

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  • author
    Gerald Scott
    Jun 09, 2019
    They got my address wrong, which is a big problem...

    When dealing with auto insurance, or any insurance, you must be truthful about your address. Providing a wrong address knowingly is considered fraud. Upon starting my auto insurance with farmers the agent over the phone recorded my address wrong. I called her the next day to point this out and she denied her mistake and said it didn't really matter anyway. What's more is the address she entered into the system DOESN'T EVEN EXIST. What?????? Calls are recorded, and I challenge Farmers Insurance to review my call with the agent. I gave one address and she took liberties to assume I meant something else. It was likely a simple misunderstanding in reality, but the agent refused to admit fault, as if I gave her the wrong address, which is downright silly and insulting to even consider. When I register my vehicle, you better believe the state will have a problem if I provide insurance documents that list an address that doesn't exist, or the police for that matter. That was 5 days ago and this issue STILL has yet to be sorted out and Farmers (or Bristol West) have yet to provide me the common courtesy of saying sorry OR fixing their error on my insurance documents - thanks for that.

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  • author
    Beena job
    May 20, 2019
    Farmers insurance gives the best rates…

    Farmers insurance gives the best rates for home and business insurance!!!!Arya Agency, Ashburn was so good to me!!! They provided me with a great coverage,rates and discounts

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  • author
    Catherine Weber
    May 13, 2019
    IDENTITY THEFT with Farmers

    I moved to Farmers after being with State Farm for 15 years due to significant savings. I asked them for a life insurance quote at one point and never moved forward with it. I find out about a year later that the individual who quoted me, forged my electronic signature by using a fake yahoo account to email it to and ended up opening the life insurance themselves in order to get the commission. In addition, they opened a credit card in my name to charge the premiums too! Can you say IDENTITY THEFT? Corporate did finally refund me all of the money I ended up being out - but only after asking me to jump through hoops proving what was going on even though they could see the paper trail in their system. But in the end they refused to prosecute the person who did it. I understand that this was an individual acting on his own - but the fact that Farmers would not prosecute is a HUGE issue for me.

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  • author
    Justice Crusader
    Jan 22, 2019
    Farmers Insurance has no respect for human life

    Farmers Insurance - a sad and sorry big-corp full of soul-less agents who have no respect for human life - offered $200, TOTAL, for my pain after my car was hit on Oct. 2, 2017. Along with 5 MRI’s, Farmers ignored my newly discovered Osteoporosis, a first-ever partially dislocated right shoulder, plus the first-ever lump that surfaced in January 2018, which I feared might be cancer. --- Even now, Farmers Insurance continues to withhold fair and reasonable financial compensation. Beware of Farmers Insurance. Help spare other people from going through a Farmers-Insurance-generated HELL. Get the word out about Farmers Insurance!

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  • author
    david bowie
    Oct 29, 2018
    Nothing but positive experiences with…

    Nothing but positive experiences with Farmers and their claims department

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  • author
    Jamarv Jackson
    Mar 31, 2018
    CONSUMERS BEWARE!!!

    CONSUMERS BEWARE!!!! Do not go with Farmers Insurance. We had a house fire May of 2017 farmers promises it would be an easy process but they did not advise that we would have most of our property stolen, what we have left devalued, that we would have to purchase replacement items then submit a receipt for possible replacement, get kicked out of a hotel in the middle of renovation or not be paid out for the full cost of renovation. This has been the worst experience ever. Not to exclude being forced to open a new claim for our items stolen under this claim and come out of pocket on the deductable in order to retrieve any possible replacements.Maria Gaines out of Oklahoma City, OK is the rudest and insufficient agent ever.

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  • author
    Ursula
    Oct 17, 2017
    They need away to be able to put 0 …

    They need away to be able to put 0 stars. This is the most horrible company I have ever come across in my whole life. Their client caused an accident and I received major bodily harm. Their client was 100% at fault. They refused to cover the whole cost of my rental car. They didn't want to pay the full amount of my medical expenses, so I hired an attorney. Even with an attorney they fought tooth and nail to screw me out of thousands of dollars in medical bills. Farmers needs to take responsibility and pay out fairly for their claims. I was a victim of their client and Farmers should have stepped up and taken care of my injuries and property damage fairly. If Farmers wanted to be compensated for their loss, they should have gone after their client....not the victim.

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