Trustpilot reviews

See what some costumers are saying about Farmers

Poor

•

Reviews 76

Excellent

16%

Average

Poor

Bad

74%

stv

a month ago

Apperntly if you rear end another…

Apperntly if you rear end another vehicle that is legally stopped, you can claim that you were rear ended yourself and it pushed you into the other vehicle. And it was a hit and run. You won't have to pay for the other persons damage

josh powell

a month ago

Farmers charged me big to cancel. Predatory.

Farmers Insurance charged me a $106 penalty to cancel my auto policy with them and claimed it was due to North Carolina law. Absolutely awful the way they treated me on the phone, making me wait over an hour to figure out why I was being charged. My GF cancelled from Geico at the same time and did not receive any penalty. I also have cancelled with Erie without penalty. They would not provide any one-time waiver or any other concession at all. Shame on you Farmers. I will never use your services again. Why would a company do this knowing they will lose the customer forever?

robin marrs

2 months ago

They posted someone else's payment to…

They posted someone else's payment to my account which caused my billing to be thrown off . They didn't fix it they just billed me. After speaking with several mangers and hours later I was told it would be taken care of. It wasn't. Worst customer service I have had.

lsmith

2 months ago

Avoid Farmers Insurance

armers bought out MetLife a year ago. MetLife was wonderful. They replaced my roof when a hail storm went through my area nine years ago. Farmers is another story. They just notified me that my homeowner's policy will not be renewed. This is final. Reason given was my roof looked like it needed to be replaced. My roof is nine years old and I have the receipts. They will not let me show that the roof was replaced or have an inspection to prove it does not need to be replaced. If this is the way they do business, how would they be if a customer put in a claim? Deny it and not let you provide documentation that the claim should be covered? Horrible insurance company. Glad this happened. I'm now insured with a much better insurance company. Avoid Farmers and go with a different company.

cara florescu

3 months ago

We hate Farmers - bum bumda ba bum bum bum

Had homeowners and auto insurance with MetLife - awesome! MetLife gets acquired by Farmers - complete crap!!! - Changed my address online and yet mail kept going to wrong address. - Then organized to cancel homeowners with sale of home. Farmers continued to bill for cancelled policy, but figured delay in mail - like the bill was sent before they got the cancellation - nope. - Then started getting text messages to pay or they'd cancel, but it ALREADY WAS CANCELLED! How do you cancel a cancelled policy? - Got fed up that address was still wrong, kept getting notifications for a cancelled policy and decided to cancel auto insurance and go to StateFarm. - Now Farmers sent to us to collections that a balance is due for a CANCELLED homeowners POLICY from dates we didn't even own the home AFTER we submitted cancellation paperwork! - We better not get sent to collections for a cancelled auto policy next!!! Too bad MetLife got acquired by such a terrible company. All Farmers is good for is a little chuckle from their commercials. Otherwise - RUN!

dennis millet

3 months ago

Impossible claim satisfaction

I had a women hit my Jeep in parking lot. She was insured by State Farm. When I declined to go to "their" shop the trouble began! After waiting 2 weeks I contacted them. This was after claim was filed. After being on Hold 30 minutes I was told to download thier app. I don't like downloading stuff on my phone but ok. I sent pics and waited another week. Called back got a very condiscending person that basically told me I was stupid and do it again! I lost it told them to take their claim and shove it! I would rather fix my Jeep myself than to have to deal with state farm. I am going to make it my mission to tell everyone about how hard it is to make a claim with state farm. Thank God I don't have insurance with them!

arnulfo hernandez

3 months ago

I have been with farmers for 15 years…

I have been with farmers for 15 years and tried to get roof replaced. they denied any payment for roof and said their is a law that lets them deny claim to a roof that is over 20 years old. 15 years of collecting money from me and my first claim they say I need to prove roof was replaced within 15 years. Not good at all. I have been trying to collect but to no avail. How can insurance and politicians do this? Do they not inspect roof as well? I am letting everyone I know to be careful because insurance will let your roof lapse because of homeowners who don't know any better and are not roofers. I am going to put this on as many reviews as possible. Policy # 381-0066715737-16 claim # 7002411917-1

melonie pederson

3 months ago

I had coverage without a claim

I had coverage without a claim. Best agent. So very priced. You are overcharging good customer.

amy webster

4 months ago

BUYER BEWARE!

BUYER BEWARE! Our home flooded on December 26th. Based on coverage recommendations MADE BY OUR AGENT at time of policy binding, we purchased a policy that was to have included water damage and coverage up to $50K per claim (again, based on the recommendation of our agent). After our home flooded, we filed a claim and Farmers determined that our policy entitled us to ONLY $1,000 based on specific coverage levels. OUR AGENT HAS ACKNOWLEDGED, MULTIPLE TIMES, THAT THIS WAS HER ERROR, yet the corporate office refuses to pay the $30,000+ that will be required to repair the home and replace all of the furnishings that were destroyed. Our agent informed us, based on corporate's refusal to pay, and her acknowledgement that this was her error, that an investigation would be opened and we should expect to hear from representatives from both Foremost and Lancer (2 divisions of Farmers). We made MULTIPLE calls, resulting in voicemails that went unreturned. A week later, our agent then informed us that the so called investigation had been closed (again, without ever having a conversation with us) and it was determined that Farmers was not at fault - again AFTER our agent had already acknowledged, more than once, that this was her error. We have paid THOUSANDS of dollars over the past 4 years to ensure our homes had adequate coverage in the event a claim was needed - as we've asked the agency (really, anyone who will listen) - WHO would voluntarily pay thousands of dollars knowing that the coverage amount would only allow for $1000 - that is ridiculous. The person from corporate, who called today, stated that unless we had it in writing that our policy should have included both water damage and coverage limits up to $50,000, they are not at fault. I interpret this to mean: WE are expected to be the Insurance Professional, not our agent, and even though we were following our agent's advice on coverage limits, and even though the agent has assumed responsibility for this error, corporate is insistent that this is our problem / our fault. This entire case screams of negligence and we will continue to pursue this by whatever means necessary. Whatever you do, DO NOT use Farmers Insurance for covering your assets - they're crooks and will look for any loophole possible to refuse payment!

michael lomuscio

4 months ago

I live in Arizona had farmers full…

I live in Arizona had farmers full coverage as my car is new. The renewal for insurance was $650.00 more per year. It went from 1450 to 2065. I've been driving for over 45 years never had a ticket or accident. There reasoning was all the uninsured drivers good drivers have to pay for. The real truth is they were bought by another company and raising rates to gain back the money spent in the acquisition. Then after I canceled and went with USAA Farmers says they won't renew my policy because it didn't meet there standards????? They were the ones who sold me the policy to begin with. If you live in Arizona there is much better insurance from honest and reputable companies. Shop around. My new USAA insurance is better and costs 700 less.

nina wyrsta-brown

4 months ago

Farmer's does not stand behind it's…

Farmer's does not stand behind it's mission statement. I have written 2 letter to corporate and one of them was settled but the other was not. Today 2/6/2023 finally someone got back to me after 5 months. Had an accident back in June of 2022 and I was rear ended by some crazy person. Had to fight for everything to be repaired especially my transmission. In the mean time the adjuster after I called and said the car will be in the shop and I need to get to work. I had to wait for the transmission to come in and got a cheap rental car. So, for 2 months I had a rental and the bill was a little over $3,000.00 I submitted the bill and today I was told I am left holding the bag to pay the car rental fee. So, if I didn't go to work I could not pay my car insurance. They the company just doesn't care. So, I get rear ended the nut job just pays for what was repaired and that's it?? It is useless in talking with the people from Farmer's. They are false advertising about how great their insurance it. Hell NO!! They only look to make money for their pockets. They and their staff have no clue to customer service what so ever. I'd like to give them a negative rating but they are a company that is not worth much. It is very sad. My money is good any where and I will be looking for another company. Their loss and another company's gain. I would never recommended Farmer's to anyone. Unless they are really desperate. This dealing with Farmer's was a horrific nightmare.

alli

5 months ago

Poor Customer Service

I live in NJ but for some reason the insurance adjuster assigned to my claim is in Bethany, OK. Getting her on the phone is like a lottery, I have to call 10-15 times daily and hope she answers one day. So, she does not answer her phone and she's not returning your call when you leave messages. So I emailed her, that was a week ago, I'm still waiting. When I call the general customer service numbers for the information I need, rather than assisting me, they refer me back to the unavailable adjuster or transfer me to her line to hear her voice message over and over.

scott buckheit

6 months ago

Bait and switch

Bait and switch. Quote you a low rate and increase your rates every year regardless if you have zero claims and tickets. Terrible company. Local agents are unavailable and I have never been able to talk to them.

barbara c

6 months ago

I am not sure where to start

I am not sure where to start, but as I read another review I have to agree with that person - Since Farmers took over for Met Life, it has been a painful experience. Fist off, the website is not intuitive, and it is very difficult to get basic information. I called customer service twice for what is normally a simple item that I can do with many other accounts online. I simply wanted to remove one checking account that was making my automatic bill payments, and add a new one since I switched banks. Should be easy, but I spent probably 45 minutes trying to find my payment method online, to no avail. Then I called customer service, and after about another 45 minutes was told to fill out a form and e mail it back. I did that immediately. I just got off of the phone with them again, trying to check on the status, and they said it was sent to the wrong e mail address - the one they had originally given me was not correct! Time to start searching for a new insurance company.

booksharklady

6 months ago

Nothing but problems!

I have had nothing but problems with Farmers Insurance since they acquired my MetLife auto and home policies. MetLife was great! They handled updates to my policies and claims seamlessly. Farmers is completely different. First off, there is no such thing as first call resolution with their customer service center. They really don't know what they are doing as a whole. I needed to have the effective date on my auto policy corrected. It took 3 weeks and something like 25 calls. Not exaggerating! I had to get my job involved since I have the discounted policy with Farmers through them, and the DMV was sending me letters saying that I need to pay a fee because I did not have Auto insurance. Right now I am trying to have my rental office added to my renters insurance policy as an interested party, which is normal for renters, for about a month. CSP 1 instead added them as a mortgage company to my RENTER'S policy. Not sure why they did that since the word mortgage never came out of my mouth. CSP 2 said that it could not be done. CSP 3 sent me some form and said that I needed to fill it out. I filled it out and sent it back a week and a half ago and heard nothing back about it. I've reached out to them on Twitter both using a DM and posting public tweets together response. It should not take all of this to make changes to my insurance policy. Now my renter's office is emailing me saying that I'm out of compliance with my lease for not maintaining renters insurance with them listed as an interested party. If it wasn't for the discount through my job, I would have left a long time ago. This is ridiculous! I'm about to do some insurance shopping to see if I can find something that's close to the discounted price they offer. Hopefully I can find something that comes close because any insurance company has to be better than this. Update: I switched to Geico the day after posting this. Now Farmers doesn't know how to cancel my policies despite my sending a written request. 🤦🏽‍♀️

dstefank

7 months ago

AVOID AT ALL COSTS

These people were by far the rudest and most unhelpful people I have ever tried to work with on a claim where their insurer struck my vehicle. After being extremely shady during the entire process they refused my claim based on their insurer's statement which they then refused to allow me access to. For all I know they coached their insurer as to what to say and then hid behind the fact that they won't reveal their claim documentation. Their service department is atrocious and I had to go up 3 levels of supervisors before someone would even speak to me about a simple request of documentation so that I can bring their client to court, all while belittling and demeaning me and trying to just make me go away. I can't imagine what it would be like to have to use this company for my insurance and would highly recommend that you avoid them at all costs. They should be ASHAMED for their lack of customer service

denise feller

7 months ago

We have always had a great agent

We have always had a great agent, but now we have the best!! Edward Shoel has met our every need. Plus he gives us great advice!

charlotte crumm

7 months ago

Jerome Harris, Farmers Insurance

Jerome Harris, Lees Summit, MO is HANDS DOWN the hardest working agent in the biz. I’ve never left a review for an insurance agent before or really anyone. But I’ve had several issues over the last six months and he answers the phone after hours, he is just incredibly friendly and when the pipes are bursting or your kiddo wrecked your car he just has you somehow smiling and takes care of his clients! After having a truly bad experience with St@te Farm, ugh -just ugh to them, it has really made me appreciate an agent like Mr. Harris. If your agent doesn’t make you feel like you’re in good hands, call Jerome. (Sure that’s some other company’s motto but I don’t work for them and it fits.) Staff is super on the ball too- with so much bad customer service out there the good eggs deserve a shout out and that’s definitely the Jerome Harris’s agency - Farmers Insurance. 816.708.1100 Jharris@ farmersagent.com

mai nguyen

8 months ago

worst customer service from Mrs Corey/cory

Today i have a worst customer service ever from Farmers call center customer service. The women named Corey/ cory gave me horrible experience. I called because i need further advice about my policy with Farmers because the agent i am working with kinda not professional. But she told me to contact that agent about my problems and there is nothing she can do. And she talked with customer in a very rude attitude (kinda teaching me without any knowledge). And even I still said thank you at the end she didnot and not even saying goodbye. Later i called back to customer center because i was mad about what I had experienced, There was another guy that actually did the job of customer service, he tried to contact my agent By himself to see what’s going on and he said he gonna tried the best to push up progress and get my problem solved. He seems to younger than that Corey, so I think he actually does his job rather than get money and do it as superficial job. To Corey If you by chance read this comment, you shouLd know although kinda late for your age “ you should do things the right way to get right things come back to your life”

brian goodale

8 months ago

Farmers Customer Service

My Metlife policies for Home & auto were taken over by Farmers. All I've wanted to do is pay my bill electronically. It's been impossible. Unbelievable terrible customer service thru the Foremost link my agent provided because the normal Farmers one did not work. Was able to set up auto policy but then tried adding homeowners & got message it had been removed from my account. On hold & hung up on several times. Going to have to call & pay the agent directly again. What a PIA.

samantha farrow

8 months ago

Extremely poor customer service

Extremely poor customer service. I cancelled my homeowners insurance with Farmers on 09/16/2022, and was advised by an email on 09/23/2022 that the refund of the remaining premium had been processed and would be credited back to the credit card I had used to pay the premium. By 09/30/2022, the refund had not appeared so I called Farmers, and the representative said there had been a technical problem on their end in refunding onto my credit card and so an overnight check had been posted to me and should arrive on either 10/01/2022 or 10/03/200 (call ref number 0683607179). No check arrived. So I called Farmers on 10/04/2022 and spoke to Jasmine who told me a check had not been sent and the refund had not been credited to my credit card, but she didn't know why and would investigate and call me back. After waiting several hours and still not receiving a call back, I called Farmers again and spoke with Samir. Again he did not know the reason for the refund but assured me the matter was being looked into and someone would call back. By 12pm on 10/05/2022 I had still not received a call back, so once again I called Farmers. This time I spoke with David M (call ref number 06859992), and after some investigation with a supervisor, he advised that the refund had been rejected due to a system error, and that Farmers could not provide an answer on when the error would be resolved or the refund issued. So basically Farmers are keeping hold of my refund with no explanation, on a cancelled policy.

gary switak

9 months ago

A agent who doesn't have a clue how to run a office.

Don't hire Joseph Cesario from Tinley Park, Il. as your Farmers Insurance agent. To keep this short my agent was still deducting monthly amounts on my home after I sold my house. He also was deducting monthly payments after my policy expired and I left the company. He wouldn't provide any statements that I requested because farmer doesn't send you those to your website account. He deducts monies without providing a billing statement. He also told me he is not sure that I am having any issues seeing the information on the website. You could never get in touch with him. I believe he has a fulltime job and this is a side job. I am still waiting for information and monies owed me.

dina

9 months ago

Thank you Jessica Rojas-Vasquez

Excellent service and follow up, thank you Jessica and thank you Farmers insurance.

bill z

9 months ago

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE, MOST REPS BARELY SPEAK ENGLISH.

tony maietta

9 months ago

Farmers Questionable Practices

Farmers increased our premium by $116 without notifying us or our mortgage servicer. After receiving a threat from them that they would cancel our policy, we called them to sort it out. The Farmers rep said they don't have a way to overnight a payment (which was incorrect). Our mortgage servicer mailed a payment. We called over 2 weeks later and they claimed that never received the check. We paid with our credit card. I called back 2 days later and they said they received the check and verified a double payment. They promised a refund that never came. Yesterday, I spent over 2 hours on the phone. I was told that they applied the refund to a policy renewal that I never requested. I spent another hour on the phone trying to get the refund. Finally, they said they would send it in 2 business days. We'll see.

amey murphy

10 months ago

THIEF

Stay away from this company they took money out of my account after I told them to cancel electronic funds transfer that's what I call a thief

randy running

10 months ago

getting bent over

have had farmers for some time,never made any claims,2023 statement comes up with an increase of $70.00 dollars, called agent his response was they anticipate storms in 2023 so the cost goes up,told him that i was going to shop around on pricing, come to find out that they were the highest out of the 3 other companies,contract was up so i decided to try other company and save $200.00 since i am retired,they decided to charge me for breaking up the bundle pkg of $265.30 and put it on my home insurance, that really irked me off,they were $200.higher than the other companies from the beginning and come to find out they will be higher than normal for the house insurance because of the storms,both my accounts were paid in full, so do not believe that you are getting a savings when you bundle you are being taken by there numbers game they play on the people, shop before you commit. sharks in the water.

paula

10 months ago

Farmers agent Corrie Bingham A++++++

My agent Corrie Bingham out of Logan, UT can't be anymore fantastic- he's more like a family member than agent... would highly recommend Farmers for all your insurance needs

annie mullins

10 months ago

Please do not use this company!

Please do not use this company! We had water damage June 25,2022! They Never return phone calls,or keep you up to date on what is going on! I worked for an insurance com. and farmers are so Unprofessional! I have cancer and my husband has health issues, dealing with this company is HELL! Going on two months and still waiting for phone calls, info etc! DON'T GO THROUGH HELL like us!👹👺

rob die

10 months ago

Farmers is the WORST home insurance…

This is the WORST home insurance company I ever had. I wanted to canceled a policy for one of my homes. I kept on calling and they say their system is not working therefore you have to wait 30 to 50 minutes on the phone. After that long wait they hung up the phone. You can not talk to anybody. I think it’s scam because they don’t want you to cancel. I would not recommend them. It’s a bad company!

william graham

a year ago

Avoid Farmers Insurance

Farmers has to be one of the worst insurance companies I have ever had the misfortune of dealing with. Their Corporate Staff is both untrained and unprofessional. I paid my Car Insurance online and received an email immediately confirming my payment. When I paid my Home Owner’s online, nothing happened. I waited 3 days and then contacted their Customer Service Department. After much back and forth they told me that maybe my email address was incorrect, I told them that I received the email confirmation from my Auto Payment, then they told me that it could take up to 24 hours to receive the email, I reminded them that it had been more than 48 hours, then they told me that maybe there was something wrong with my Home Owner’s Policy and that maybe I should cancel it and have my agent reissue it, this is when I determined that their staff answering calls were just making stuff up. Shortly after I paid both my bills in full, I received a letter in the mail saying I had made a payment, yet I still had a previous balance due of $663.56. I called to ask what this was and I was told I owed nothing, I asked to speak with a supervisor who again told me that my current balance was zero. I then asked why I received a statement showing that I owed a previous balance. After waiting patiently, I was told that they were unsure where this amount came from and why that statement was mailed. I was told that they would investigate what happened and contact me. After more than a week, I emailed them back asking what the status of their investigation was. They politely told me that my current balance was zero and that I should have a Nice Day. I called them back and again was told they were looking into this… yet I never heard anything. This year, our state refunded insurance money ($400.00) to every vehicle that was registered as of last year. Every day at work, I would ask my coworkers if they had received their rebate. Progressive, Geico, All-State, State Farm, every other insurance company had issued their rebate checks. I emailed Farmers and again heard nothing back. Three days later I received a letter in the mail stating that Farmers was working on issuing the checks, why Not just issue them versus mailing everyone a letter informing us that your going to issue a check? I was the last person in my office to receive their rebate check. Only recently, I purchased a new car and received my bill, I paid it even though it was higher because I now own a foreign car. I was recently contacted by one of the new agents and was told that I was currently on a 6 month policy (that is renewed every 6 months) and that if I switched to a yearly policy, I could save a lot of money. I was told I could still pay every 6 months. I asked why wasn’t I currently on a yearly policy and why was I ever placed on a six month plan to begin with? They didn’t have any explanation but asked if I wanted to switch. I told them that since they had been basically cheating me with the higher rate since I purchased my new car, that I would be switching to a different insurance company. Farmers Insurance should be avoided at all costs, not only are they expensive, but the Customer Service from their Corporate Staff is non-existant.

dan hollingshead

a year ago

Went with Farmers on first home owned…

Went with Farmers on first home owned and it had shake shingle roof. High premium but all companies are with this roofing. They offered best price at 70% coverage. Hail damage in the first year of ownership. We had repplacement quoted and they valued it at 70% of the replacement so covered 70% of that less a high deductible because wind and hail are an exception to the standard deductible. In the end they paid 40% of what replacement cost is.

a year ago

Work on the Customer Service, Farmers. Hire some North American workers too, please.

Wow. 25 minutes on hold just to verify that my payment went through. This transition from MetLife has been a joke. In the past, I've asked for call backs so I wouldn't have to hold. After waiting days, no one ever called back.

thom tum

a year ago

Horrible

Horrible, terrible, useless customer service with a thick impossible to understand accent after waiting 40 minutes on hold! I'm looking elsewhere and so should you.

ken labadini

a year ago

Farmers bought Metlife and they have…

Farmers bought Metlife and they have the worst customer service. It so bad it is unexplainable.

whitney scott

a year ago

TERRIBLE

We have been customers with MetLife since 2011 until they switched to farmers! Unfortunately, that was when all of our issues started and we weren’t even aware yet. Hailstorm in April so we filed claims on 3 vehicles. 2 of which to find out that they had liability instead of full coverage so they weren’t gonna cover. They have told us they have the telephone call where we asked for full coverage. They even sent someone to look at one of the vehicles bc it was an antique so there were extra steps to make it full coverage. Close to $10k in damage that they aren’t covering. The 3rd was an RV in which they didn’t even have the correct coverage on so our registration got suspended through the state. $100 fee to reinstate. Next, although I’ve made numerous phone calls since October, they have yet to remove a vehicle so I’ve paid an extra 8 months on this vehicle in addition to my others. I have been told the manager will call me, but have yet to see that happen. They transfer me to claims since we have open claims but then claims state it’s a policy issue so back to policy they send me. I’ve spent HOURS of wasted time being transferred back an forth. At this point, I’d never recommend farmers again unless they go above and beyond in making this right. After being a LOYAL customer for so long, you would think they would take care of you.. don’t count on it! Make the switch before it’s you!

john glyshaw

a year ago

Absolutely the most unprofessional…

Absolutely the most unprofessional experience dealing with an agency. Steer clear of Ryan Hite and Farmers insurance in Portland.

robert hansel

a year ago

Hail and Farmer's

In 2018 we had a pretty bad hail storm. Our 2014 Forester was dented everywhere, our solar lights were destroyed and our roof started leaking. I worked full time and took care of my elderly Mom (she'll be 92 next month!) who was in and out of the hospital. Then covid came and messed up everybody's life. We replaced the solar lights and never got around to getting the Subaru dents fixed, but got good trade-in value anyway. The only thing I asked Farmer's for was the roof. So far they have sent an adjuster who found obvious hail damage and after that, another adjuster was sent who said there was no hail damage. All roofers say there is obvious hail damage. So now Farmer's has sent an engineer to look at the property. We used to have MetLife but they sent all home and auto policies to Farmer's. I sure miss MetLife.

mrd

a year ago

I received my renewal notice and cancelled. Then I received a notice from a debt collection agency.

I received my renewal notice and Farmers had raised the price by several hundred dollars compared to MetLife. At that point I bought coverage from another insurance company. I then called and cancelled the policy and was told I would receive a balance refund of around 76.00 dollars. The person I spoke with was very difficult to understand her. I don’t know what her native language was but it wasn’t English. A couple of months later I receive a notice from a collection agency for 77.00 dollars for unpaid balance on the policy that I cancelled and thought I was receiving a refund for. I contacted them and sure enough it was for the Farmers policy. I disputed the claim and was required to send a dec page from my new insurance company. Now, I just called Farmers to find out why I wasn’t notified about this. The woman was trying to help but finally gave up and said she didn’t understand and didn’t know what to do. At this point I will be canceling my homeowners policy with them as well. Their service is terrible. It’s to bad because MetLife was stellar compared to them.

daniel

a year ago

I originally had a met life policy…

I am updating my review to reflect my latest experience and appreciation to Farmers. I found an email address to an executive and wrote a very harsh email full of criticism and vitriol. Despite that, thus executi e responded to me...on a weekend. What was impressive, he submitted to the issues they were having in regards to their Met Life acquisition and outlined steps they are taking to remedy the situation. Furthermore, he took it upon himself to make sure my issue was resolved. Despite my previous experience...this earns farmers a strong 5.

ahd

a year ago

They cancelled my policies, but then continued them without notification after I had new policies with another company

The quarterly bill for my auto and my homeowners policy was due on 3/22. I mailed payment on 3/16, but Farmers did not deposit the checks until 3/29. They cancelled both policies, notified me and sent me refund checks for both policies on 4/18. On 4/21, I opened policies with another company. On 4/28, I received a bill for $245 from Farmers. After spending over an hour on the phone with several representatives on three separate calls, being sent back and forth and being on hold for 23 minutes, I was told that the policies were continued and that the bill is for the 3/25 to 4/21 time frame. How could that be since THEY cancelled the policies?

jess

a year ago

Another insured ran into my vehicle in…

Another insured ran into my vehicle in a parking lot and the Adjuster was consistent with following up until it came for her to decide who is at fault. The person who struck my vehicle wasted no time in filing a claim under my policy. The Adjuster moved the claim to repair status and has yet to inform me of who is at fault although I have informed her that I need to know repeatedly.

a year ago

The transition from MetLife to Farmers…

The transition from MetLife to Farmers has been very painful. Farmers customer service is extremely horrible. Not only do you have to wait 35-45 mins. to connect with a live person once you are connected the agent has no idea how to fix any issues. I ended up cancelling my policies and moved to another company. Unfortunately Farmers continues to bill me and when I call they state my policies have been cancelled and I should not be charged but the charges continue. Extremely frustrating - even when asked to speak with a supervisor I was told no one available. Do your own research before joining - I'd advise against it.

susan meechan ross

a year ago

They NEVER return a phone call

They NEVER return a phone call. We have multiple homes and autos with them. Lots of money. Our last agent (Las Vegas) did not return calls for a month -because he had quit! Nobody told us. Current agent won’t return call either. We desperately need a copy of our homeowners for a transaction and we’ve been calling for 2 days. They want you to go online. Great. You need your policy number. We don’t have it! We are traveling. They do not care. Can’t wait to switch. All 5 policies!

stephen zulawnik

a year ago

LEGAL THIEVES! Farmers took over my home and auto from…

Farmers took over my home and auto from metlife and are continuing the legal theivery they did to me! i has a big maple tree in my back yard broke at the base that they wouldnt cover because it was still standing then after i fixed my chain link fence myself a neighbor who also had metlife drove thru my fence into my house i have alum siding they wouldnt pay for the job to be done right then put me in a risk pool for 5 years making me pay double! then i took them back being the cheapest at the time now my cast iron sewer pipe broke but because im not covered in sewerage they wont cover it although the plumber says all the insurance companies cover it and he showed me a triple decker that was covered without flooding the basement! LEGAL THIEVERY like communism! you have to buy it then they can screw you. i even went to the insurance commissioner who is probably on the take for these criminals! WHATS THE SENSE OF PAYING FOR YOUR INSURANCE WHEN YOU SQUIRM OUT OF EVERY CLAIM??? I WILL get cheaper internet insurance that will do equally as bad coverage for less😡

bill van eron

a year ago

Farmers bails out for even loyal customers

As a loyal customer of Farmers, we followed their advice for 42 years. The one time we really depended on them to reimburse us for a car accident that caused two stroke buildups and concussion symptoms just before launching my business and losing 5 years of income, they failed to show any integrity at all. I strongly suggest you avoid Farmers as they avoid us when we as customers need them most. The reviews below are legit. There should be a law that punishes negative patterns, such as Farmers has shown to most with legit claims. They dragged this case out for 5 years and low-balled us way below the $500K we should have gotten.

inaya zuwena

a year ago

I do not recommend Farmers Insurance as…

I do not recommend Farmers Insurance as an employer or an insurance provider. Farmers does not care about the safety and well-being of their employees. They only care about their metrics and making billions of dollars. When I informed my supervisor that I would need a few days of PTO due to personal and legal issues involving harassment by a neighbor who ultimately threatened my life, the PTO was approved however I received a phone call from my supervisor while on PTO advising that Farmers had chosen to terminate my position. I provided a case number with the Austin Police Department to support the legal and safety matters I was facing in my personal life, but that did not matter. I was not available to work therefore I was not making Farmers any money, so they terminated my employment with no thought of what I had already advised. When I asked for a documented reason for the termination, my request was declined. Prior to the termination, I had just had my yearly review in which I received outstanding praise and was due for a pay raise. I was a good employee. However everyone in the company is easily replaceable and they will make that known. If you’re passionate about insurance and enjoy selling your soul to large corporations who will not support you when times are tough, then Farmers may very well be the place for you. The silver lining to all of this is that the termination presented an opportunity with my dream job, to allow me to do something I’m passionate about and to serve my community. Most people here at Farmers aren’t leading fulfilling lives, they’re just here for the paycheck. It’s a soul-crushing culture.

who me

a year ago

Promised made and not kept

I had been with Farmers for over 30 years previously when I left to go with my daughter's company. After she left the business after many years, I decided to go back to Farmers. The agent I was given seemed great, but it didn't turn out that way. The agent gave me a very good quote and a 5% discount. The agent followed up by stating that I would get another 5% off at my 6 month policy renewal as long as I didn't have any accidents, tickets and maintained a "Focused driving" rating from the Pilot App that I agreed to use. Come renewal time, my rate went up and no additional 5% discount even though I had no incidents and maintained the 100% Focused driving on the App. I called the agent who told me that the had been a statewide rate increase and that they didn't know why I didn't get the discount but that the 5% additional discount COULD come after the new policy period. Not what I was told. So, I called corporate and cancelled both my policies. The representative was very understanding and said that my policies would be cancelled at the end of my policy period which was 2 weeks in the future. I verified that since I was fully paid up on both policies (automatic bank deduction) that there would not be any charges to which I recieved an affirmative answer. I was told I could check my account online in 24 hours to verify. Well, I did and found that Farmers said they were going to deduct .59 cents from my account! Unbelievable!!! At this point, I decided to quit talking to them, pay the .59 cents and be done with them! Never again will I go to or recommend Farmers Insurance under any circumstance.

christina walker

a year ago

Self Service is the only service you will receive...

I called Farmers multiple times within 3 days, Twice I reached a live person just to be transferred and placed on hold. My hold times averaged up to be 4 hours and 10 minutes with not one question answered! I sent a request for a return phone call, I never got the call. I tried to chat online but the agent never connected. I had one simple question, but I decided to take my business elsewhere.

diane brill

a year ago

i have had nothing but problems with…

i have had nothing but problems with farmers. the way they handled my claim was horrible. the agents are the worst. cant find one good one. they dont care about their customers. they make many mistakes and refuse to take any responsibility for their mistakes which falls back us customers of course. you have to battle with them about everything. they have no appreciation for their customers and when we really needed them during this pandemic they were no help and nasty and mean. its all about them. worst customer service ever. i have nothing good to say about them and they truly dont get it. poorly run company. all about the money for them. selfish. they hire the worst agents. they belong in the repo business. they dont get it. never will.

denise meridith

a year ago

Malpractice...Insurance style!

I cannot say that my recent experience is indicative of the agency, as I have had good conversations with other Farmers' representatives. But my experience with a particular Farmers agent in Scottsdale was horrendous. Every year seemed to present a new challenge (e.g., getting regular payments arranged, requesting copies of policies or COIs, or even getting a return phone call). The last straw came when, after making two requests for a copy of a policy for a month, and, only through my own research, I found out that the liability policy for my company had not been renewed on the annual date. Unbeknownst to me (and evidently him!), my company had been at risk for months! I went to another insurance agency, which expediently reestablished my liability coverage. There is no excuse for this lack of attentiveness to detail or failure to provide basic customer service.

maria farrington

a year ago

Farmers Insurance offers the most…

Farmers Insurance offers the most affordable home and business insurance policies. They offered me excellent coverage, rates, and savings.

john patterson

2 years ago

The rate was ok but the customer…

The rate was ok but the customer service with my old agent was bad. Tried to get a new agent with no help

patty & rod meiers

2 years ago

No timely response to claim - just didn't care

We have had Farmer's Insurance for both our cars and our homeowners for over 9 years. Up until this year, we have had no issues. We had a microburst come through during the monsoon with over 50 mile per hour winds and it blew off several roof tiles during the storm and our roof leaked into our living room. I immediately posted pictures and a video on their app and opened a claim. It took them 3 days to even acknowledge the claim. They were trying to send an adjuster, but there were no adjusters available in the Phoenix area so they had to fly in adjusters from other states (outside contractors who know nothing of how a monsoon storm works). I called and was placed on hold several times and then had to resort to emails and received no response. Our claim was made on 8/16 and no one came out to look at our damage until the second week in September. It was an outside adjuster. We were told by Farmers to go ahead and have a roofer come and either tarp or adjust the tiles so the roof may not leak as more storms were expected. Our claim was denied and said that the tiles just scooted down the roof and was not blown off. We emailed our Farmer's agent and he didn't care and just said this is the way things are in the insurance industry. I know this is not true as a friend had the same damage and his claim was honored. We can't wait to get rid of Farmers and get an insurance company that cares for its customers. If I could give a negative star....I would!

michael l boyd

2 years ago

These company's that claim to work for…WHO?

These company's that claim to work for you, have some strange formula that must allow them to really believe any of that. To have auto and home coverage for 5+ yrs w/ no claims on either policy and totally receive the least amount of communication from these agents, who have no concern if you cancel! And cancel due to Auto rates that never once were less due to their input or corporate required revenue! I mean I would think that any concerned agent who truly had any concern for their client, might ask if there was any thing that could be offered or reviewed to continue to be of service and possibly understand what led to our needing to dump them. Another interesting. feature is how they can collect nearly two months early on the annual home Ins. policy.

cou pon

2 years ago

Horrible insurance company

This is a horrible insurance company. I have been a long time policyholder without any accident claims. Last month, I was involved in an accident that wasn't my fault. The company denied my claims for the damages. On top of that, they increased my premiums as a result. The company is focused on profits over the policyholders.

david

2 years ago

SUCKER DEAL FROM FARMERS!

I received a flyer in the mail offering me a premium on my homeowners' insurance of $660/year. I called the phone number on the flyer. They referred me to Farmers Insurance, an agent named Bruce Grebin. I called Bruce for a quote on my three homeowners policies. Farmers Insurance quotes were more than 500% higher than the quotes I received from AllState Insurance. Want to get a new you-know-what ripped for yourself? Just insure with Farmers.

james

2 years ago

The worse Insurance Company..

The worse Insurance Company... I trusted them and I thought that they would take care of me because I've been with them for more than 10 years with Autos. I bought a house last year and I trusted them for Homeowners Insurance that they will take care of me and I never once questioned it. No agents talked to me about the coverage just added homeowners insurance. Well, finally I got a chance to test their policy. I had two electric bikes that were stolen from my backyard at my property with locks that these cost me close to $5000. So, I was really upset and still upset and looking around my town if someone else are riding around with them. I filed a claim for lost property and maybe with deduction I will get some money for my claim. Lo and behold, Farmers declined my claim that they said they cannot issue any money. Farmers said that electric bikes are motor vehicles so they are not covered under my homeowners policy. Imagine that, no one ever told me that even their agents. I am shopping for a new insurance now and also other members of my family are going to switch from FARMERS. Yeah, for a couple or $3000 of payback for stolen property, they are going to lose out $10000 at least per year. DO NOT TRUST FARMERS... money hogs they are.

kat tyler

2 years ago

I just switched So Happy

I just switched my Home, Auto, Motorcycle and horse trailer to Farmers. I worked with Joseph Allred. He patiently reviewed my current coverage, took away thing I didn't need and add things I should have. So professional and truly cares about you as an individual. I feel in great hand, great to have someone looking our for you when you need it. Thanks, Joe

aaron

2 years ago

Good experience

An overall positive experience.

ori barkan

2 years ago

Great coverage for my puppy

Great coverage for my pet, I LOVE them so much.

herry hocklin

3 years ago

Have had some billing mishaps that…

Have had some billing mishaps that didn’t go favorably

shirley

3 years ago

If anyone is thinking of purchasing this insurance save your money!

If anyone is thinking of purchasing this insurance...Save your money. They are very unprofessional and rude. Do not return phone calls in a timely fashion, do not provide complete instructions and information to complete documents. Treated us as if we were the ones at fault when it was their client that hit us. It took over a month to come to a decision on our vehicle and we never did receive a rental car even after requesting one! Very stressful situation when it didn't need to be if they would have just given us accurate and complete information, good thing we checked with a lawyer as to our rights.

nick s

3 years ago

The best insurance agency out there

The best insurance agency out there! Love farmers. Super intuitive and easy

david benoit

3 years ago

FARMERS INSURANCE KNOWINGLY EXPOSED A…

FARMERS INSURANCE KNOWINGLY EXPOSED A TNF BLOCKER PATIENT TO A POISONOUS ENVIROMENT AS WALL AS OTHER AMERICAN WORKERS AND FAMILIES. WE ARE FURTHER INVESTIGATING FARMERS INSURANCE FOR UDAAP CHARGES , DISCRIMINATION CHARGES, AND INSURANCE FRAUD

yishan ma

4 years ago

STAY AWAY IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY.

TL; DR: CHEAP, SHADY, LAZY and IRRESPONSIBLE. STAY AWAY FROM THEM IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY. I got rear-ended by a farmers insurer. It took them a whole week to give me an estimation, while I was being responsive and fast, the estimation only has one item: take off my rear bumper - If you are gonna spend five days on an estimate, you better do your damn job. Dont BS me about you having other claims, if you gonna spend 5 days, you better show your work. LAZY and RUDE, is what I got from the adjusters at the office. They are out of state, irresponsible, not responding and lazy. They said my car is in drivable condition so they won't give me a rental while I was waiting for the estimation. I drove the car with my rare bumper pops out for the whole week. So A WEEK later after the accident finally took my car to the bodyshop. The bodyshop guy is actually nice and he told me the praiser told him holding off ordering the part and they expect "LKQ and a/m CAPA". which means not original parts. This is just a glance of HOW CHEAP they are. When they finally got me a rental, they really made the enterprise people laugh. The guy at enterprise literally told me, they had contract with farmers & the cheapest car they have is $23. and they quote me for $21, and it is only for two days. HOW RIDICULOUS! I certainly don't care much about the $2/day. But I won't allow myself to take it without a fight.. well,, the adjuster on my claim is out of the office for the week. And it goes to voicemail.

pierce

4 years ago

Farmers Insurance

Farmers Insurance - Erin Isaac in San Angelo TX, the worst agent, keep billing me for some error they made, talked to them many times, every time they said it was fix, then I got a threatening letter from them telling me that they were going to send my bill to a collection agency, I paid it, because I knew they will just lie, there were many hours I wasted talking to them, and even after I paid it, and called them, they told them, I told you it was fix, a very frustrating experience.

bridgett childress

4 years ago

There should be no stars for this one…

There should be no stars for this one but it was,the only way I could make a statement farmers is a joke it was said once u file a claim your unknown to them how does an other party file a claim on the insured start a claim possess for an auto accident only for the insured to be notified by mail with an. O open claim be told that there is no ins cover then why open a claim if this is true ya dropped my coverage when a auto accident was reported and not by me ask u to send info on policy you say my mail coming back to u no such address put I got the claim letter from u with the same address how's that something going on and I will get to the bottom of it and come out on top never give up and surely don't give in all in the name of Jesus and it shall be done amen

philipp merillat

4 years ago

Farmers Insurance at the Ramos Agency in Silver City, New Mexico

My experience at Farmers Insurance in Silver City has been excellent. Both Mr. Michael Torres and Gabriel Ramos have been helpful and courteous and prompt. There's never been a disagreement or misunderstanding between us and the same was true of Farmers Insurance in Albuquerque some twenty five years earlier when my auto policy was first started with them there. They are dependable people and trustworthy.

gerald scott

4 years ago

They got my address wrong, which is a big problem...

When dealing with auto insurance, or any insurance, you must be truthful about your address. Providing a wrong address knowingly is considered fraud. Upon starting my auto insurance with farmers the agent over the phone recorded my address wrong. I called her the next day to point this out and she denied her mistake and said it didn't really matter anyway. What's more is the address she entered into the system DOESN'T EVEN EXIST. What?????? Calls are recorded, and I challenge Farmers Insurance to review my call with the agent. I gave one address and she took liberties to assume I meant something else. It was likely a simple misunderstanding in reality, but the agent refused to admit fault, as if I gave her the wrong address, which is downright silly and insulting to even consider. When I register my vehicle, you better believe the state will have a problem if I provide insurance documents that list an address that doesn't exist, or the police for that matter. That was 5 days ago and this issue STILL has yet to be sorted out and Farmers (or Bristol West) have yet to provide me the common courtesy of saying sorry OR fixing their error on my insurance documents - thanks for that.

beena job

4 years ago

Farmers insurance gives the best rates…

Farmers insurance gives the best rates for home and business insurance!!!!Arya Agency, Ashburn was so good to me!!! They provided me with a great coverage,rates and discounts

catherine weber

4 years ago

IDENTITY THEFT with Farmers

I moved to Farmers after being with State Farm for 15 years due to significant savings. I asked them for a life insurance quote at one point and never moved forward with it. I find out about a year later that the individual who quoted me, forged my electronic signature by using a fake yahoo account to email it to and ended up opening the life insurance themselves in order to get the commission. In addition, they opened a credit card in my name to charge the premiums too! Can you say IDENTITY THEFT? Corporate did finally refund me all of the money I ended up being out - but only after asking me to jump through hoops proving what was going on even though they could see the paper trail in their system. But in the end they refused to prosecute the person who did it. I understand that this was an individual acting on his own - but the fact that Farmers would not prosecute is a HUGE issue for me.

justice crusader

4 years ago

Farmers Insurance has no respect for human life

Farmers Insurance - a sad and sorry big-corp full of soul-less agents who have no respect for human life - offered $200, TOTAL, for my pain after my car was hit on Oct. 2, 2017. Along with 5 MRI’s, Farmers ignored my newly discovered Osteoporosis, a first-ever partially dislocated right shoulder, plus the first-ever lump that surfaced in January 2018, which I feared might be cancer. --- Even now, Farmers Insurance continues to withhold fair and reasonable financial compensation. Beware of Farmers Insurance. Help spare other people from going through a Farmers-Insurance-generated HELL. Get the word out about Farmers Insurance!

david bowie

5 years ago

Nothing but positive experiences with…

Nothing but positive experiences with Farmers and their claims department

jamarv jackson

5 years ago

CONSUMERS BEWARE!!!

CONSUMERS BEWARE!!!! Do not go with Farmers Insurance. We had a house fire May of 2017 farmers promises it would be an easy process but they did not advise that we would have most of our property stolen, what we have left devalued, that we would have to purchase replacement items then submit a receipt for possible replacement, get kicked out of a hotel in the middle of renovation or not be paid out for the full cost of renovation. This has been the worst experience ever. Not to exclude being forced to open a new claim for our items stolen under this claim and come out of pocket on the deductable in order to retrieve any possible replacements.Maria Gaines out of Oklahoma City, OK is the rudest and insufficient agent ever.

ursula

6 years ago

They need away to be able to put 0 …

They need away to be able to put 0 stars. This is the most horrible company I have ever come across in my whole life. Their client caused an accident and I received major bodily harm. Their client was 100% at fault. They refused to cover the whole cost of my rental car. They didn't want to pay the full amount of my medical expenses, so I hired an attorney. Even with an attorney they fought tooth and nail to screw me out of thousands of dollars in medical bills. Farmers needs to take responsibility and pay out fairly for their claims. I was a victim of their client and Farmers should have stepped up and taken care of my injuries and property damage fairly. If Farmers wanted to be compensated for their loss, they should have gone after their client....not the victim.

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		ASPCA
Waiting period	3 to 14 days	14-day
Reimbursement rate	70% to 90%	70% to 90%
Annual Deductible	$100 to $1,000	$100, $250, or $500
Coverage limit	$5,000 to unlimited	$5,000 to unlimited

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