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Farmers® Review

Reviews 124

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Farmers

Poor

Reviews 124

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Jacob Parker

Jan. 30, 2023

2 min read

Farmers Summary

Farmers® is one of the biggest insurers in the US, but you might not know that this organization also offers pet insurance. Pet Insurance through Farmers® is provided by Pets Best. Farmers® teamed up with Pets Best in 2014 to offer their pet insurance, so that Farmers® could offer the same kind of quality insurance for pets that its customers have grown to trust.

Pros

Plans for all budgets
Additional wellness package available

Cons

Doesn’t cover pre-existing conditions

Farmers at a glance

8.4

Editorial score

Online experience

Basic site with some learning resources

6.0

Customizable rates and services

Customizable plans and rates, 50-90% reimbursement, no upper age limit

10.0

Claims payout waiting period

Days

8.0

Customer support

24/7 communication and a pet hotline available

10.0

Bundles

Multiple bundles available

8.0

Farmers Visit Site

What's Covered?

Depending on your individualized plan, your pet could be covered for accidents as well as things like cancer, allergies, ear infections, diabetes, skin problems, and tissue diseases. Coverage will cover the cost of medication, surgeries, and even rehabilitation depending on what plan you choose.

Insurance Plans & Pricing

Pet Insurance through Farmers® offers two primary areas of coverage: Accident-Only and BestBenefit Accident and Illness.

BestBenefit Accident and Illness

This plan offers the broadest coverage including accidents, illnesses, and a broad range of treatments. Your premiums and deductibles under this plan will vary quite a bit with cats generally a little cheaper to insure. You can adjust your deductible to fit your budget, so your monthly bill may come out somewhere between $22-$46 for cats and $35-$58 for dogs.

Accident-Only

This plan is a great budget option if you know you need coverage but maybe can’t afford the pricier plan. While we advise insuring your pet comprehensively and early, that isn’t always an option. Accident coverage is $9 per month for dogs and $6 for cats. In Washington, plans cost an extra $1 per month.

Wellness Routine Care

An added bonus is the Wellness Routine Care package which helps you pay for things like flea and tick prevention, check-ups, and routine shots.

What's Not Covered

Pre-existing conditions aren't covered. Also, claims can’t be filed during the waiting period. Because of this we recommend insuring your pet as soon as you get her/him.

Waiting Periods

The waiting period for illnesses is 14 days from your coverage start-date and 3 days for accidents. Cruciate ligament conditions have a 6-month waiting period. This is to prevent insurance fraud.

Reimbursement and Deductibles

Unlike most pet insurance companies, Pet Insurance through Farmers® lets you set your own reimbursement level and deductibles. This means, if you don’t mind risking a higher deductible (up to $1000), you can pay a much lower amount month to month. The same thing goes for reimbursement. You can lower your reimbursement percentage to get a lower rate or raise it to 90% to increase your coverage.

Claims and Service

Submitting a claim is super simple. Just upload the invoice from your vet visit to your account on the Pets Best app or website, then receive your reimbursement via mail or direct deposit.

Customer Service (for Pet Insurance through Farmers® and Pets Best) can be reached by phone at 877-464-6542 in the US or through live chat on the website. Another great way to take care of all your insurance needs is through a Farmers® insurance agent. These professionals can help you figure out insurance options to save you money and handle most of the administrative stuff.

What You Might Like

The great thing about choosing Pet Insurance through Farmers® and Pets Best is you can take care of all of your insurance in one place. Also, a high level of customizability is offered so you can create a package that fits your budget and needs.

What Farmers® Could do Better

Pet Insurance through Farmers® is provided by Pets Best, a highly reputable company with an excellent track record with claims and customer service. However, we would like to see some coverage options for pre-existing conditions like feline aids and cancers.

Contact Details and Address

Phone: 877-464-6542

2323 S.Vista Ave.Ste. 100 Boise, ID 83705

How The Company Compares:

	Farmers	ASPCA
Waiting period	3 to 14 days	14-day
Reimbursement rate	70% to 90%	70% to 90%
Annual Deductible	$100 to $1,000	$100, $250, or $500
Coverage limit	$5,000 to unlimited	$5,000 to unlimited

Compared to insurers like Petplan, Pet Insurance through Farmers® and Pets Best has a much better reputation with claims. They are also not known to suddenly raise premiums exponentially on their customers like other pet insurers have been known to do after a claim is made.

Bottom Line

Pet Insurance through Farmers® and Pets Best service is a great option when it comes to getting tailored insurance for your pet. Its prices are affordable and the company has a great reputation, exactly what you want when safeguarding your pet’s future.

Farmers Visit Site

Disclaimers

5% discount applies to BestBenefit plans; discount not available in AK, FL, HI, or TN. Additional 5% if insuring more than one pet.

Select a plan that reimburses 70%, 80%, or 90% of the cost of eligible veterinary treatment. Limited to covered expenses.

Pet Insurance through Farmers® is provided by Pets Best. Pets Best Insurance Services, LLC places pet insurance with an insurer offering that coverage (American Pet Insurance Company). Pets Best and the insurer are not affiliated with Farmers® Insurance. The pet insurance insurer(American Pet Insurance Company) has sole financial responsibility for their products and services.

Pet insurance coverage is offered and administered by Pets Best Insurance Services, LLC and is underwritten by American Pet Insurance Company, a New York insurance company. Please visit www.americanpetinsurance.com to review all available pet health insurance products.

Written by

Jacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about Farmers

Poor

•

Reviews 124

Excellent

12%

Great

Average

Poor

Bad

80%

kelli lee

24 days ago

Justin was amazing to help me in any…

Justin was amazing to help me in any way possible! He created a personal relationship and went out of his way to meet all of my needs!! He deserves a huge pat on the back!!!

dave webb

15 days ago

Dave Webb-Realtor

Dave Webb-Realtor DO NOT USE farmers they are blood suckers. I can only hope I die so my life insurance can pay the premiums for my family's insurance. You are a gross and disgusting association.

ross roberson

17 days ago

Don't believe anything they say about…

Don't believe anything they say about in your policy, I had a small claim for some water damage in my home, and the company came up with a dozen reasons not to pay for it

wake up america

17 days ago

We had farmers for 40 years

We had farmers for 40 years, never put in a house claim until recently and they would not cover it. Same thing happened to my uncle. They don’t cover ANYTHING.

laura

22 days ago

Customer service responds like a Robot or section-8 Like Government.

We are with Farmers for many years. Pay bills on time. One time an oversight late. they send letters like it will be cancelled immediately after getting thousands of dollar insurance money every year. They do not care cos they already got so much. Also, wants 20 dollar late fee. Agent cannot be reached at any time. Customer service answers like Robots

vicki

22 days ago

Toggle/Farmers Insurance...Worst experience ever!!!!

If I could give I negative I would. My mom was hit in her parking lot where she lives by a gentleman that was insured by Toggle which is affiliated with Farmers. The worst experience ever!!!! The accident happened in July and we are still dealing with them. It is impossible to get a hold of anyone. You end up talking to many different people that all give you a different answer. It is basically a run around. It has caused my mom an undue amount of stress. I would not recommend them to anyone and I pray for anyone that is in an accident with one of their clients.

silvana ruiz

a month ago

I've had Farmers for 4 years

I've had Farmers for 4 years, CAR and HOME insurance. Both policies went up considerably upon renewal, we focused on the CAR insurance because it had the biggest impact. It went up by 55% upping our monthly payment by an additional $150. We first received a request to upload documents ( odometer, car pics etc) we did, within 24 hours of receiving the notification. A month later we receive a letter saying our policy will not be renewed at the end of December 23 because we failed to send the documents. ( we have proof we did) So our Local agent stepped in to support. She had no issues reviewing the documents we had uploaded previously but for safety measure, went ahead and uploaded them again. Then a week later we got another letter from farmers, saying they would be canceling our policy " PER OUR REQUEST" at the end of December 23. Once again our local agent steps in and finds out that farmers is saying to just "Write up " a new policy and they will cancel that one. ( i guess so they can justify the gross increase in the premium) Our agent also found out that farmers is not allowing them to add the low mileage discount anymore and it has to be done by the underwriter directly at farmers, so she advised us to call them one more time. we did , the rep that picked up the called refused to transfer me to the underwriting department, citing inability to do anything with this policy. really? and all they could tell us is the the underwriting department never received the paperwork we and our local agent uploaded, and that is the reason for the no renewal notice. Overall, a lame embarrassing response , refusal to let us even talk to the correct department to get more details. When told we didn't request to cancel the policy, they kept PARROTING the same thing. there is nothing i can do. If farmers is going to grossly raise their premiums they should at least have the decency to talk to customers with transparency and not play these gaslighting games. DO BETTER FARMERS.

olivia nguyen

a month ago

This place is the worst

This place is the worst. They don’t protect their customers and always siding with the other party so they don’t have to pay out. Horrible customer service and a waste of time!

connie ord

a month ago

They allowed my ex husband to cancel…

They allowed my ex husband to cancel our policy, then let him use my money to start his new policy. I have talked to them and say that they can't help me, and I said it was my card my money. They then wanted to change me next to $400.00, because I had gone without insurance for more than 5 days, yet they didn't notify me of what was happening.

lisa peloquin

a month ago

Poor service

Poor service! After having a car accident of where we were stopped at a red light, and hit by someone else, they are hard to deal with. After speaking with a different insurance agency that goes through many companies, she said she has heard of several people having issues with them as well. Do not trust them!

thahera choudhury

a month ago

Horrible

Farmers insurance is terrible when you get a new car and try to transfer your previous car’s policy over. They will tell you your premium increased by 5x because of a newer model and try to convince you that your car’s VIN number shows that the car costs double that of what it actually is. And then when you try to cancel your policy they will tell you that you owe them when all your payments were up to date. I was given the run around for a week when I inquired about my monthly payment increase and was told they would investigate and get back to me in a few days but no one did. Who knows what kind of investigations this company does. No one gives you answer for why your monthly payment jumped 3x the previous car’s payment when you bought the exact same car only a newer version of it and it’s just the base model. Each department tells you something different and try to justify why you owe them an extra month’s payment.

sonia lee williams

a month ago

Worst experience with an insurance company…

John Del Tatto knows nothing about customer service. I was in two accidents, no fault and yet I was reported on accident bureau as the person who caused these accidents. As a result I am being held ransome by Farmers and the above mentioned person. My auto premium has more than doubled. This man is responsible for this mess yet he refused to talk to me. He has ignored all my messages and e-mails. Public please be aware of Farmers Insurance!!! They are crooks.

rob

2 months ago

Called for a quote they never followed…

Called for a quote they never followed through they just missed a lot of business. You can always tell a lot about the company the first time you meet or contact them. Stay away...

toklass#74

2 months ago

Farmers Auto Insurance

Farmers Auto Insurance, did my family wrong. In a TC submitted info the other vehicle involved in TC submitted False Info committing a crime/fraud and Farmers said it doesn’t matter. The drivers was a uninsured 14 year old and Farmers said it ok that the info was false, his mother submitted info that her 39 year old husband was driving. He was not even present at time of accident We have 3 witnesses. But Farmers doesn’t care. Farmers said no injury’s it doesn’t matter. City police, will not take a report if no injuries, you would think the other insured vehicle is going to submit truth and accurate information. Be aware that Famers will not care if you bring this to light with proof. it’s the Law to have Auto insurance so farmers doesn’t care they will always have customers. This is not the American way. Since they accept fraud Farmers is committing a crime as well. If your in an accident and you have no scruples Go ahead people submit false info farmers will not check. I stand by my review and what I say and write is a true fact.

jason taylor

2 months ago

Run away from this horrible company

Run away from this horrible company! They refuse to cover anything ... tree falls on the house, sucks to be you ... hail, really sucks to be you ... cars damaged, 🤣 (I was literally asked why I would want to fix my car and not just replace it because it's so old ... 2011 w/30k miles, paid off) ... refuse factory parts. They make the claims process is so complicated, convoluted and infuriating so you'll give up on the claim and they won't have to pay out. You'll spend hours on the phone and never get an answer to your questions. They'll raise premiums regularly w/o cause or explanation. They'll treat you like a scum bag.

johnson

2 months ago

We purchased Farmers home insurance in…

We purchased Farmers home insurance in August to go in effect on the first of September. The policy went in to effect without a problem. I received an e-mail a week or so later regarding doing a home inspection with a few questions like do you want to be notified and do you wish to be present. I responded we did not need to be notified or present. We thought that was the end of the discussion. Last week we received a notification that our policy was being canceled because we did not allow a home inspection. At no time did anyone contact us about an home inspection. I feel they were not totally honest with us. Would highly recommend people look elsewhere for insurance.

jane

2 months ago

Farmers Insurance “leading the way” towards higher insurance rates for us all

30 year loyal client with Farmers, 20 of those years with Walt Holley. One small auto claim 5 to 10 years back. My Auto insurance nearly doubled since last year, so I finally shopped rates and found both Auto and Home to be significantly cheaper elsewhere. (I do understand the economics of why insurance rates are going higher, however my recent rate was egregious.) With all that, I still felt bad about canceling with Walt. **When I called to cancel my Auto and Balloon policies, he HUNG UP on me mid-sentence one minute in to the call!**. I was shocked to say the least. I figure, conservatively, I have paid out well over $100,000 to Farmers over the years and have submitted only one $2000 claim years ago. I called Walt Holley back to say I was disappointed and expected more from him professionally after being with him all this time, and he responded with an email saying: “Your request to cancel your policies which was the purpose of your call will be processed. You cant simply call my office and expect me to drop everything and debate . You take no consideration for what's on my agenda for the day. Everything else was irrelevant for which I have better use of the day.” What??? Talk about adding insult to injury. I am still floored. Conclusion: Walt is pleasant right up until the moment he can no longer make money off of you. Note to everyone: Shop your rates. Farmers was dramatically higher than every other Insurance Co I called. I did some research and was told Farmers is “leading the way towards higher rates”. Well I don’t consider that to be a plus for Farmers clients. **My first call to another top-rated company resulted in a 70% savings on my Auto Insurance and a 60% savings on my home.**. In fact my Auto Insurance rate with the new company is less than what I was paying to Farmers 4 years ago, so now I realize I have been overpaying Farmers for years

2 months ago

I( have been with Farmers for 40 years

I( have been with Farmers for 40 years. I got my auto renewal and the rate has gone up $1000.0per year. We are retired and drive less then 50 miles per month. My agent has always been rude. time to shop around.

2 months ago

Great experience so far!

I've actually had a wonderful experience with farmer's insurance. We have had them for many years, and they've always been fair and helpful.

nick northcutt

2 months ago

Ellis Beavers Did a great job dealing…

Ellis Beavers Did a great job dealing with my case I am extremely satisfied with the service I was provided Had a car deal where someone vandalized my property

karen johnson

2 months ago

My son recently bought a 2021 Ford…

My son recently bought a 2021 Ford Explorer from this Car Max in Norwood, MA. He traded in his old car and paid the difference off. That was a week ago. The last week has been the week from hell for him. He currently has an expensive paperweight (his car) that he can't drive. Car Max sent the DMV form for his Farmer's Insurance agent to fill out and return to them so he can get a title to the car and get it inspected. Car Max waited a week to let my son know that there was a problem with getting the form completed to send to the state. His Farmers Insurance agent said he would not accept the form that Car Max had sent to him. So, the agent sent Car Max their company form to fill out, which Car Max wouldn't accept. Neither Car Max nor the Farmers Insurance Company Agent will talk to each other to solve the problem. My poor son is stuck in the middle without a car. This is a complete mess and neither Farmers nor Car Max are trying to solve this problem. Someone needs to do something!!!

maryann baxa

2 months ago

Scamed on my Home Owners Policy

Took out Auto and Homeowners Ins., with Farmers. After calling in for a quote on their 800 number. Was pleased with quote on both and cost on both. (what I could afford.) Farmers faxed/mailed bill to Mtg. Co. - Fine. Then (in the mail) comes a hard copy of what I had e-mail signed up for and however, noticed they were adding MORE charge to my Homeowners, more monies, (called Mtg. Co.,found out in the amount of $96.00.) No notice of the amount mentioned in dec page. They when behind my back and charged Mtg.Co./me this extra amount. After making a few visits to the AGENT (here) whom THEY assigned me here in Smyrna, TN., I asked about this. He said, "let me go through your policy and find where this extra amount came from". And he would get my $96, back. He did alright TRY!! He (with out my approval & no amendment), he changed the amount of my coverages to lower amounts!! And when I called 800 number they verified that he did changes. 1st they told me the $96 was for an inspection (never got. NOT TRUE). (Already had to pay member ship fee of $25.) Then too, I was told they don't charge for home inspection. Spent 2 hours on the phone being pass around, the last woman I spent 45 minutes with changed back my limits to the original which I signed on for. Told me, "However, I can not change your deductable back to what it was". Three people at Farmers told me that I would get a refund of the EXTRA Money ($96 that was taken out from Escrow). Come yesterday, I get a refund check in the mail for not even close to the $96, that they owe me. And when I called and spoke to the second person, he said, "your shingles where different then what I had on my house & written in the policy". I TOTALLY BELIEVE & feel I WAS SCAMED BY FARMERS INSURANCE. And I will keep working to get my money back. IF THEY DID THIS TO ME, HOW MANY OTHERS DID THEY PULL THIS SCAM WITH?!!!!!

sarah duvall

3 months ago

Life Insurance application nightmare

On February 28, 2023, I completed an application for my daughter. On March 17, 2023, Ronald Baker notified me that they couldn’t reach my daughter to schedule an exam. He provided them with my phone number, and I don't answer unknown numbers. Therefore, she didn't complete the exam until March 20, 2023. On April 18, 2023, I emailed Ronald regarding the application status. He left a voicemail message stating that everything had been approved for my daughter and that I needed to call Customer Service to make a payment. I called Customer Service to make an appointment and was informed that her policy hadn't been approved and they couldn't accept my payment. He responded with LOL and that he would contact them. On April 21, 2023, he advised me that my daughter needed to put a wet signature on the HIPAA form. She submitted the form with the wet signature. On May 5, 2023, I emailed Ron to see if he heard any updates. On May 8, 2023, he responded and said he hadn't heard anything and would follow up. On May 9, 2023, he emailed me and said that the Copy Service still hadn't delivered the paperwork, that he was following up with them weekly, and that he was positive that she would be approved, and it is not Farmer's slow-rolling the process. He also added that there was a note for expediency as soon as the paperwork was delivered. On June 13, 2023, Ronald forwarded me an email from Farmer's without explanation. The email stated that she was being declined for coverage due to a history of anemia. They would reconsider opening her policy once a full evaluation was completed and all results were available. After months of this, I wasn't even worth anything but a forwarded email from the agent. When he wanted me to switch my two houses and two cars over, he was a different man.

laura g

3 months ago

Horrible

Can’t get these people to me call back on my claim!!! Don’t get hit by someone with Farmers Insurance. My insurance company has confirmed it was the other drivers fault and I can’t get any response from Farmers. I see they have a 1.4 star rating. I can see why.

dubious millennial

3 months ago

Don't do Farmers if you want a vaguely 21st century online experience.

Guess what I had in my car until today? An insurance card from Farmers stating I had a policy with them as of 02/03/2023 good maximum a year. Guess when my policy was canceled with them, as I JUST FOUND OUT TODAY (Sept. 2023)? 02/03/2023. Yes, this is a massive adulting fail on my part and I m not proud of it (am also insured with a company other than Farmers/Foremost/AAA as of today). How does this come about your say. Well gather round and I shall tell ye the tale. I move in early 2023 and try to contact AAA, who I initially contacted to get insurance, to advise them of this to update my policy. The AAA rep is after all prominently listed on the Farmers/Foremost portal (when I can get access to it). But he informs me to inform them. Farmers or Foremost? I have no clue, as I once had access to an online portal through farmers, until I got a cryptic message and didn’t. I think it’s been transferred to a Foremost portal (who is Foremost? No one has explained anything), which I accessed once I think?? I manage to log in and inform them of the move. Okey dokey they say. They quote me a slightly higher rate. Righty ho I say. I log out. I print out my shiny new insurance card. I don’t check my bank account which is linked to AutoPay (my fatal error). I just assume all is well. I get a few emails from them saying “Billing documents available” and I go, well alrighty, that is how they tell me they’re doing AutoPay, leastways that’s how it’s always been in the past. I continue my prudent driving habits until I need to share my auto ins card and decide to give pay my old portal friends a visit. Oh no. Oh NO. I call a Farmers lady who tells me I haven’t had insurance since 02/03/23 and Christ, how did I not know? (She didn’t say Christ. She was very friendly and probably only mentally taking the Lord’s name in vain.) I tell her I never got any notices? She says yes you did? I said they all looked like the generic autopay notices. Also what is Foremost? She says they were giving you insurance actually. Farmers is just the name on your card. But you could have logged into both portals. I say you are very nice but actually, no I very much could not. I say I am an adult in 2023 and have tons of things on Autopay. I did not check my bank statement for the roughly $50/month charge. Yes I should have done this. I did not. Adulting fail. However your systems are also BADLY designed. She is clearly preparing to take this to her boss (she cares! she's a darling!) and says, if this were a month or so late I could have done something. But then she starts going on about how she has to Demonstrate that I haven't known and Gather evidence and I'm like, lady you seem nice but I need to go get me some actual insurance. And given I've been derelict for over half a year now, I'm not going to find anything worthwhile from your reputable establishment, so kindly I must take my leave kthxbye. Have I mentioned the charge that caused me to lose insurance back on 02/03/23 (again despite the fact that I also was able to print out a card good 02/03/23 that very day)? THREE. DOLLARS. THAT was the rub and it couldn’t go through on Autopay because Reasons and they sent me a notice about it to my email (I opted into paperless billing like a fool) and it looked just like their notices saying hey we’re doing the Autopay thing and have I mentioned their portal was a nightmare. Anyway I am still ultimately the one responsible to carry auto insurance (which I have consistently done since licensed and driving a vehicle) and had I had an accident, my ignorance here would not have been an excuse. Very much aware of this and not proud. Easily the biggest adulting fault of my 30s, or the second biggest after marrying my ex. (Are you happy, Foremost/Farmers/AAA? You are being compared to beyond execrable ex spousal units. NOT A GOOD LOOK.) So tldr, PLEASE stay away from these people if you a) want to know who you actually are getting your insurance from; b) want a vaguely 21st century billing and payment experience; c) want the space time continuum to make some sort of kind of sense. Again. Not saying this wasn't also a major fail on my part. It absolutely was. Over and out.

l collins

3 months ago

Not a good experience

My experience as a customer after just a year had been bad so I canceled all of my policies (home, auto, umbrella). The website was terrible, I had autopay set up for each policy and still got billed and late fees with no attempt by the system to take some payments (while it worked for others). I was forced to set up autopay by my agent (she did the set up), when I started the policies, so why didn't it work? My agent changed without my consent to an agent far from my home when there were agents much closer. So I canceled and ended up being sent to collections for an amount that accrued after the cancellation date. Though I still don't believe I owe anything that accrued after I canceled, the amount was small so, just to get them out of my hair, I paid it...then the collections texts started.

lisa truax

3 months ago

Getting notifications from Farmers to…

Getting notifications from Farmers to clean up debris in backyard. But they won’t say What debris! They are sneaky and used Google and sent our agent to say we had to remove a huge tree. It was a liability. That tree has been gone for over 5 yrs! Now they say our vehicles in back yard our a liability and need to pay $40 each to insure. We already have full coverage on 4 other cars and an RV. We also were told a tree/bush is touching the house and it needs to be removed or cut back. My husband has been in 2 car accidents and Farmers is paying very little for life long injuries. We may end up with nothing after paying attorneys. $125,000 gone! His medical bills are over that. But due to both accidents the coverage by the hitters is barely what you need to have. Both cars totaled. We also had to pay back Family Medical leave. And he lost his job. Attorney is getting $44,000. And we have forever bills and injuries. Farmers is rotten . They are pulling out every where. Can’t sue the people who caused accidents because young 20s something with no assets. Farmers is also representing both of other drivers who caused accidents. What are we suppose to do. And we have no idea what debris they want removed. We have 2 months or lose all coverage. But no one will tell us what they are complaining about. How great is that??? And we don’t know who will cover us now since so many insurance companies are bailing in Colorado. All government arranged.

tracyna justice

3 months ago

Farmers Is Horrible

Last year, I called in to pay my policy up for the whole year. For some reason, they put me on monthly installments. I HAVE NEVER SIGNED UP FOR MONTHLY INSTALLMENTS. I HAVE ALWAYS PAID MY INSURANCE ONCE A YEAR. So, after I paid for the whole year, I get dinged on my account for an additional monthly payment...it cost me three dollars that they would not give back. So I call again this year to pay my insurance up for the year and again, I've been placed on monthly. No one told me that the discount comes when you pay monthly, not yearly. Like, who does that? So they put me back on monthly so that I could get the discount and just pay the whole year off. I was told that it takes 24 hours for the transfer back to monthly could take place. When I call today, more than 24 hours later, I was told that it takes 48 hours. Oh, and did I mention that the dingbat that changed me to yearly did not tell me about the discount only being applied to the monthlies? So now I'm waiting another day to pay my insurance. Wonder what I'll be told tomorrow. They are absolutely horrible and the only reason I don't change insurance is because the car I drive is being stolen at alarming rate so other insurances are doubling their rates. It's absolutely ridiculous. I hate Farmers. I would absolutely not recommend them to anyone. I wish I could have given them a negative star.

brid durell

3 months ago

I’ve had farmers over 16 years……

I’ve had farmers over 16 years, no problems. I’ve had a very difficult 2years and wasn’t paying attention to my auto pay, it got returned. It has happened in the past as I was paid daily before and they’d add it to my next pmt. I paid my past due and had to get a new policy, ok, so I called and they “doubled “ my auto insurance, no accidents etc. ( the agent was a little rude too) he said it was because I currently “had no insurance.” I called another agency and got a policy for $120 per year less than my old policy. Goodby good riddance. Don’t waste your time..

topnashville homesteam

3 months ago

This is the worst insurance company I…

This is the worst insurance company I have EVER dealt with. They are greedy beyond belief and would rather lose a customer for life then adjust their premium costs for a customer that has never made a claim on either our home or auto. They increased our auto insurance $250 a year and our homeowners increased over $350... with never making a claim on anything and no tickets or accidents. When I asked them why the increase they just said Insurance is increasing all over. REALLY? I have cancelled both my home and auto with them and WILL NEVER EVER GO BACK WITH THEM. Buyer beware of this horrible company! They may lure you in on a lower premium up front but then they will smack you down with the next years premium. GOOD BYE FARMERS INSURANCE. Worst insurance company ever!

pauli

3 months ago

Got Home Policy for my 95 yr old Mom, Canceling!

I just signed my 95 yr old Mom up for a new policy 2 days ago and will be canceling. These people are the most rude and inept I've ever dealt with. I'm so sorry I brought my Mom to this. I should have read reviews. I'm surprised Farmer's remains in business. You will need an outside Public Adjuster to settle every claim with them. From what I've read in so many other claims, these people are Charlatans, worse than Allstate! The ineptitude and rudeness of their customer service in dealing with a new customer is enough to scare me! They also insist you must have a Smart Phone to be able to login to your account. This is very short sighted. Goodbye!

customer

3 months ago

I was hit by a driver with Farmer's…

I was hit by a driver with Farmer's insurance. They were 100% liable for the accident, so I went through their insurance to fix the damages. What a nightmare!! Customer service should get an F. The adjuster never even called me initially (I had to reach out to them). The adjuster had a nasty attitude. I asked to switch adjusters 4 times, just to work with someone a bit nicer. They never switched me. Even the local car rental place mentioned many customers have problems with Farmer's insurance. Thank god for State Farm and Geico, because their customer service is 10000% better. Also, even though their driver was 100% liable for the accident, they refused to pay for the comprehensive car insurance on the rental car, forcing me to come out of pocket for that. What a nightmare it has been working with them. I will recommend everyone I know to stay away from using Farmer's.

rhonda russell

3 months ago

Very rude and I work at Petsmart and…

Very rude and I work at Petsmart and suppose to get a discount and he laughed and said we can't do anything to help me. Was very unprofesional. Sticking with AAA.

david karle

4 months ago

Elder Abusers …

Farmers adjusters are teeter tottering on the line of elder abuse. My 77 YO mother in law was often laughed at by the adjuster after her coverable water damage. They had her in tears and then denied her claim even though she paid for the additional water damage coverage. I just got off the phone with a another single senior woman 74 YO who attends our church, she was in tears, as if it wasn’t enough this woman is battling cancer. her adjuster laughed at her as he denied her claim. I will be calling corporate office because this is twice this company has presented amoral responses to their senior customers. I would highly encourage anyone to stay far away from Farmers. Not once but twice in the span of 4 months two different individuals with the same upsetting record of how Farmers treats their senior customers.

naum mishie

4 months ago

Farmers insurance Worst customer service

Do not get FARMERS insurance, having issue from the time of transition from metlife insurance when they took over metlife. If your time and money valuable to you, do not get FARMERS. Worst customer service including agents. They have customer service from other countries and bad phone services, they promise and they don't take care of the problem. Do not get auto, home, renters, landlord insurance from FARMERS!!!!

m.h.

4 months ago

Called into Farmers to get an auto…

Called into Farmers to get an auto insurance quote for my son…The worst experience!!! The agents name was Bobby… he essentially told me I don’t need a quote and I should just put my son under my auto insurance. There are many reasons I was looking at auto insurance quotes for my son and the biggest one is family related issues and this agent continued to tell me I don’t need a quote. Beyond frustrating. I shouldn’t have to explain to Bobby personal family issues just get a quote… which he never provided in the end.

christine flaherty

4 months ago

Discusting experience

WOW. I wish I would have read these reviews earlier! THEY ARE HORRIBLE so called PROFESSIONALS. But most importantly horrible people. No compassion at all for something that was 100% THEY'RE FAULT!!!! Discusting!!!! FOREST LAKE MN

tracy m

4 months ago

If I Could Give Zero Stars I Would

If I could give zero stars I would. Farmers Insurance is the shadiest insurance company with whom i have done business. They will lie, cheat and collaborate against you to save their bottomline $$. I have been a loyal client with Farmers for 16 years. One of the reasons I chose them is because the homeowners insurance covered roofing cost no matter the age.They changed my policy without proper notification to me. Now, they are refusing to cover the cost of repairing my roof. About 7 months ago, Farmers changed my roof coverage without notifying me. I spoke with a Farmers representative, Eric, who told me my policy was emailed to me. He said I requested to receive it paperless. This is not true. I have auto and home insurance policies with Farmers. My auto policy/billing statement and my home insurance billing statements are all mailed to me. Coincidently, my homeowners policy is the only one supposedly that I requested "paperless." Makes No Sense. I have never requested paperless policy documents! Therefore, I would not be looking to receive my policy by email. My insurance agent Annette Adamcik said my homeowners insurance should have been sent by mail then she said email and then she changed back to by mail. Annette Adamcik (my agent) tells me, "oh those new representatives don't really know anything." She said, "I spoke to a seasoned representative and he said you should have received your policy by mail." Bull. They lie and say anything to save their dollars. I received nothing by mail or email. If I had received the notice and became aware my roof coverage was going to change I would have had it inspected before the renewal, BUT OF COURSE THAT IS WHAT THEY DID NOT WANT. They are confused and they try to confuse you with all their fast talk. The company and my agent say they will "investigate" the matter. They do not call back until you email or reach out to them. Claims representative Kyle "investigated" and said that I requested paperless so it was emailed to me. Then in the next sentence also states my policy was mailed to me on October 4, 2022. Why would Farmers do both when you said I requested paperless and that's been your grounds for not honoring RCV coverage of my roof. Meanwhile, I am left with a $15,000 roof repair. They are BIG Liars! Beware! Please don't think they care about your business. They don't! I think they operate by the motto that a "sucker" is born everyday. My agent Annette Adamcik told me the agents decided not to inform clients about the roof coverage change because Farmers was sending communication. Mrs. Adamcik and I speak on the phone throughout the year, specifically during policy renewal time. I even have her cell number and she has mine. My agent can talk to me about her daughters, grandchildren, mother, family life and everything else, taking up 30 to 40 minutes of my valuable time, but NEVER mention that there would be a change to my homeowners insurance coverage!! That is complete NEGLIGENCE on the part of the agent! I trusted my agent because of the relationship I thought we had. Annette Adamcik knew my roof coverage change and allowed this harm to fall upon her client. Don't be fooled by the friendly conversation. Annette is about the business! I want them to honor the policy that I have had for over 15 years.Farmers and Annette Adamcik were intentionally negligent in informing me of my homeowners policy changes. The confusion they caused worked to their advantage. I would not recommend Farmers Insurance!

nancy ann

4 months ago

Farmers is a fantastic company!

Farmers rendered the best experience we have ever had with insurance. They were responsive, professional and turn around time for everything was immediate. It only took a couple of days to get everything worked out from hail damage to our autos and house. We are beyond pleased with Farmers.

noneof yourbusiness

4 months ago

USLESS COMPANY

USLESS COMPANY, TOOK MY MONEY THOUGHT i HAD INSURANCE ON MY HOME, THEN THEY CANCELLED IT WITH NO REASON 2 WEEKS LATER, THEY ARE LIARS DONT BELIEVE THERE SALES TALK!

john k.

4 months ago

If I could give a zero I would

If I could give a zero I would. What a horrible company. They acquired my policy from MetLife, with whom I had insurance for nearly 40 years. It is one disaster after another. They cannot be contacted directly. They only deal through agents. If you see the positive reviews on this site it is for local independent agents, not the company. I paid my premium on time but they or the Post Office lost the check. I got a threatening letter about cancellation and sent another check only to find out later that they cashed the first check. I was also charged a late fee. I am trying to cancel my policy but was told that there is a fee because all this time I've been covered by their insurance. I bet if I made a claim, which I never have, they would definitely deny it for no coverage. This is a HORRIBLE, HORRIBLE company. Do not under any circumstances get insurance through them. Completely incompetent. And, as one can see from other comments they are claiming "growing pains" for the the transfer of MetLife policies. BS. If you can't handle something that simple how can you handle a complicated claim. DO NOT GIVE THEM YOUR BUSINESS!!!

pam huckaby

5 months ago

I have to wait how many days for a towing reimbursement?

What went wrong? What went right? A towing reimbursement requires an adjustor. Before, with MetLife, I would submit the receipt to a MetLife towing email address and receive a check within 7 business days. Now, I have to wait for a call from an adjustor. He/She has 10 business days to call. The representative on the phone asked if I could drive the car. Why would I have the car towed if I could drive it to my mechanic?

dee

5 months ago

They were the worst rated insurance…

They were the worst rated insurance companies 20 years ago, and they just got the opportunity to screw me over again since they bought out my ins company Metlife. Unbelievable.

fufi g

5 months ago

Farmers is the worst car insurance I…

Farmers is the worst car insurance I have ever had! My policy was sold to them by MetLife or they have acquired MetLife insurance. I had MetLife for 15 years and in less than 2 years with Farmers, I have already switched today. For me I had nothing but disappointment after disappointment. They use threatening tactic and I didn’t even have a single claim with them and to top it off they just keep raising the prices.

laurie pham

5 months ago

Former MetLife that got canceled

I was a MetLife customer that got switched to Farmers. What a nightmare. They canceled my policy (after 20 years and not one claim) because I supposedly had “excessive debris” on my property. No clue what that could be about. Then when I called customer service it was all about my mortgage lender not paying my bill. Another load of nonsense. I wouldn’t do business with them if they offered me a free year of home insurance. They’ve lost a customer for life.

wesley m

5 months ago

Customer service is terrible you guys…

Customer service is terrible you guys are the worse I ever did business with ..If you could avoid farmers insurance you made a great choice ...Run Runnnnn..

webe fooked

6 months ago

master BAIT and SWITCH and CHICANERY

The title should be; "ALL AMERICAN COMPANIES S%UCK." to be honest about it. Used to not be this way, years ago you could get good service, decent prices, ZERO deception. Those days are OVER, sadly. As the regulatory agencies in this gulag don't work, probably never did work ever...corporations have the ability to run roughshod over the poor sheeple who have no choice but to be corralled into the abattoir chute to the needle gun..fleeced, ripped off, corn-holed without the obligatory 'reach arounds' ever. My experience with Farmer's is about 'master BAIT and SWITCH' fun. Quotes a decent price, then at the end the; "uh oh, I forgot to add on THIS and THIS and THIS and THIS TOO!" raising the price by 25 percent or so. After they saw my home on web based indices with crisp clear photos both inside and out, they still, after closing the deal after I rejected the AUTO extortion, I get a VM from a company saying they are coming to take photos outside again. I wrote to the immediate agent who responded once I was on board with the HOME policy, twice, and NO ANSWER. Today I got a polite reply from the agent who took this over, and I told him; "uh, no...I'm going to move the coverage soon as I can, the ink won't even be dry by the time I get this moved.." He was nice, but his company, like ALL companies here in this gulag, is disreputable, dishonest, tacky, and no more or less than a mafia operation without the 'better' customer service you get when you pay off THUGS to provide protection for you with the mafia. :( Is 'Buy The Farm'ers' any worse than the rest? Probably not. They all drain donkey pitot tubes without blinking an eye! Sorry, Farmers, you get the ubiquitous 'HOOVER' award for the suction. Thanks, but NO THANKS!

phyllis aboaf

6 months ago

Farmers Insurance wanted to raise my home insurance

Farmers Insurance wanted to raise my rate by 74.37% in one year without any explanation. (from $913 to 1592), I never filed a claim and always pay my bills on time. When I called John Nava he could not detail how they arrive at that charge.

stv

7 months ago

Apperntly if you rear end another…

Apperntly if you rear end another vehicle that is legally stopped, you can claim that you were rear ended yourself and it pushed you into the other vehicle. And it was a hit and run. You won't have to pay for the other persons damage

josh powell

7 months ago

Farmers charged me big to cancel. Predatory.

Farmers Insurance charged me a $106 penalty to cancel my auto policy with them and claimed it was due to North Carolina law. Absolutely awful the way they treated me on the phone, making me wait over an hour to figure out why I was being charged. My GF cancelled from Geico at the same time and did not receive any penalty. I also have cancelled with Erie without penalty. They would not provide any one-time waiver or any other concession at all. Shame on you Farmers. I will never use your services again. Why would a company do this knowing they will lose the customer forever?

robin marrs

8 months ago

They posted someone else's payment to…

They posted someone else's payment to my account which caused my billing to be thrown off . They didn't fix it they just billed me. After speaking with several mangers and hours later I was told it would be taken care of. It wasn't. Worst customer service I have had.

lsmith

8 months ago

Avoid Farmers Insurance

armers bought out MetLife a year ago. MetLife was wonderful. They replaced my roof when a hail storm went through my area nine years ago. Farmers is another story. They just notified me that my homeowner's policy will not be renewed. This is final. Reason given was my roof looked like it needed to be replaced. My roof is nine years old and I have the receipts. They will not let me show that the roof was replaced or have an inspection to prove it does not need to be replaced. If this is the way they do business, how would they be if a customer put in a claim? Deny it and not let you provide documentation that the claim should be covered? Horrible insurance company. Glad this happened. I'm now insured with a much better insurance company. Avoid Farmers and go with a different company.

cara florescu

9 months ago

We hate Farmers - bum bumda ba bum bum bum

Had homeowners and auto insurance with MetLife - awesome! MetLife gets acquired by Farmers - complete crap!!! - Changed my address online and yet mail kept going to wrong address. - Then organized to cancel homeowners with sale of home. Farmers continued to bill for cancelled policy, but figured delay in mail - like the bill was sent before they got the cancellation - nope. - Then started getting text messages to pay or they'd cancel, but it ALREADY WAS CANCELLED! How do you cancel a cancelled policy? - Got fed up that address was still wrong, kept getting notifications for a cancelled policy and decided to cancel auto insurance and go to StateFarm. - Now Farmers sent to us to collections that a balance is due for a CANCELLED homeowners POLICY from dates we didn't even own the home AFTER we submitted cancellation paperwork! - We better not get sent to collections for a cancelled auto policy next!!! Too bad MetLife got acquired by such a terrible company. All Farmers is good for is a little chuckle from their commercials. Otherwise - RUN!

dennis millet

9 months ago

Impossible claim satisfaction

I had a women hit my Jeep in parking lot. She was insured by State Farm. When I declined to go to "their" shop the trouble began! After waiting 2 weeks I contacted them. This was after claim was filed. After being on Hold 30 minutes I was told to download thier app. I don't like downloading stuff on my phone but ok. I sent pics and waited another week. Called back got a very condiscending person that basically told me I was stupid and do it again! I lost it told them to take their claim and shove it! I would rather fix my Jeep myself than to have to deal with state farm. I am going to make it my mission to tell everyone about how hard it is to make a claim with state farm. Thank God I don't have insurance with them!

arnulfo hernandez

9 months ago

I have been with farmers for 15 years…

I have been with farmers for 15 years and tried to get roof replaced. they denied any payment for roof and said their is a law that lets them deny claim to a roof that is over 20 years old. 15 years of collecting money from me and my first claim they say I need to prove roof was replaced within 15 years. Not good at all. I have been trying to collect but to no avail. How can insurance and politicians do this? Do they not inspect roof as well? I am letting everyone I know to be careful because insurance will let your roof lapse because of homeowners who don't know any better and are not roofers. I am going to put this on as many reviews as possible. Policy # 381-0066715737-16 claim # 7002411917-1

melonie pederson

9 months ago

I had coverage without a claim

I had coverage without a claim. Best agent. So very priced. You are overcharging good customer.

amy webster

10 months ago

BUYER BEWARE!

BUYER BEWARE! Our home flooded on December 26th. Based on coverage recommendations MADE BY OUR AGENT at time of policy binding, we purchased a policy that was to have included water damage and coverage up to $50K per claim (again, based on the recommendation of our agent). After our home flooded, we filed a claim and Farmers determined that our policy entitled us to ONLY $1,000 based on specific coverage levels. OUR AGENT HAS ACKNOWLEDGED, MULTIPLE TIMES, THAT THIS WAS HER ERROR, yet the corporate office refuses to pay the $30,000+ that will be required to repair the home and replace all of the furnishings that were destroyed. Our agent informed us, based on corporate's refusal to pay, and her acknowledgement that this was her error, that an investigation would be opened and we should expect to hear from representatives from both Foremost and Lancer (2 divisions of Farmers). We made MULTIPLE calls, resulting in voicemails that went unreturned. A week later, our agent then informed us that the so called investigation had been closed (again, without ever having a conversation with us) and it was determined that Farmers was not at fault - again AFTER our agent had already acknowledged, more than once, that this was her error. We have paid THOUSANDS of dollars over the past 4 years to ensure our homes had adequate coverage in the event a claim was needed - as we've asked the agency (really, anyone who will listen) - WHO would voluntarily pay thousands of dollars knowing that the coverage amount would only allow for $1000 - that is ridiculous. The person from corporate, who called today, stated that unless we had it in writing that our policy should have included both water damage and coverage limits up to $50,000, they are not at fault. I interpret this to mean: WE are expected to be the Insurance Professional, not our agent, and even though we were following our agent's advice on coverage limits, and even though the agent has assumed responsibility for this error, corporate is insistent that this is our problem / our fault. This entire case screams of negligence and we will continue to pursue this by whatever means necessary. Whatever you do, DO NOT use Farmers Insurance for covering your assets - they're crooks and will look for any loophole possible to refuse payment!

michael lomuscio

10 months ago

I live in Arizona had farmers full…

I live in Arizona had farmers full coverage as my car is new. The renewal for insurance was $650.00 more per year. It went from 1450 to 2065. I've been driving for over 45 years never had a ticket or accident. There reasoning was all the uninsured drivers good drivers have to pay for. The real truth is they were bought by another company and raising rates to gain back the money spent in the acquisition. Then after I canceled and went with USAA Farmers says they won't renew my policy because it didn't meet there standards????? They were the ones who sold me the policy to begin with. If you live in Arizona there is much better insurance from honest and reputable companies. Shop around. My new USAA insurance is better and costs 700 less.

nina wyrsta-brown

10 months ago

Farmer's does not stand behind it's…

Farmer's does not stand behind it's mission statement. I have written 2 letter to corporate and one of them was settled but the other was not. Today 2/6/2023 finally someone got back to me after 5 months. Had an accident back in June of 2022 and I was rear ended by some crazy person. Had to fight for everything to be repaired especially my transmission. In the mean time the adjuster after I called and said the car will be in the shop and I need to get to work. I had to wait for the transmission to come in and got a cheap rental car. So, for 2 months I had a rental and the bill was a little over $3,000.00 I submitted the bill and today I was told I am left holding the bag to pay the car rental fee. So, if I didn't go to work I could not pay my car insurance. They the company just doesn't care. So, I get rear ended the nut job just pays for what was repaired and that's it?? It is useless in talking with the people from Farmer's. They are false advertising about how great their insurance it. Hell NO!! They only look to make money for their pockets. They and their staff have no clue to customer service what so ever. I'd like to give them a negative rating but they are a company that is not worth much. It is very sad. My money is good any where and I will be looking for another company. Their loss and another company's gain. I would never recommended Farmer's to anyone. Unless they are really desperate. This dealing with Farmer's was a horrific nightmare.

alli

10 months ago

Poor Customer Service

I live in NJ but for some reason the insurance adjuster assigned to my claim is in Bethany, OK. Getting her on the phone is like a lottery, I have to call 10-15 times daily and hope she answers one day. So, she does not answer her phone and she's not returning your call when you leave messages. So I emailed her, that was a week ago, I'm still waiting. When I call the general customer service numbers for the information I need, rather than assisting me, they refer me back to the unavailable adjuster or transfer me to her line to hear her voice message over and over.

scott buckheit

a year ago

Bait and switch

Bait and switch. Quote you a low rate and increase your rates every year regardless if you have zero claims and tickets. Terrible company. Local agents are unavailable and I have never been able to talk to them.

barbara c

a year ago

I am not sure where to start

I am not sure where to start, but as I read another review I have to agree with that person - Since Farmers took over for Met Life, it has been a painful experience. Fist off, the website is not intuitive, and it is very difficult to get basic information. I called customer service twice for what is normally a simple item that I can do with many other accounts online. I simply wanted to remove one checking account that was making my automatic bill payments, and add a new one since I switched banks. Should be easy, but I spent probably 45 minutes trying to find my payment method online, to no avail. Then I called customer service, and after about another 45 minutes was told to fill out a form and e mail it back. I did that immediately. I just got off of the phone with them again, trying to check on the status, and they said it was sent to the wrong e mail address - the one they had originally given me was not correct! Time to start searching for a new insurance company.

booksharklady

a year ago

Nothing but problems!

I have had nothing but problems with Farmers Insurance since they acquired my MetLife auto and home policies. MetLife was great! They handled updates to my policies and claims seamlessly. Farmers is completely different. First off, there is no such thing as first call resolution with their customer service center. They really don't know what they are doing as a whole. I needed to have the effective date on my auto policy corrected. It took 3 weeks and something like 25 calls. Not exaggerating! I had to get my job involved since I have the discounted policy with Farmers through them, and the DMV was sending me letters saying that I need to pay a fee because I did not have Auto insurance. Right now I am trying to have my rental office added to my renters insurance policy as an interested party, which is normal for renters, for about a month. CSP 1 instead added them as a mortgage company to my RENTER'S policy. Not sure why they did that since the word mortgage never came out of my mouth. CSP 2 said that it could not be done. CSP 3 sent me some form and said that I needed to fill it out. I filled it out and sent it back a week and a half ago and heard nothing back about it. I've reached out to them on Twitter both using a DM and posting public tweets together response. It should not take all of this to make changes to my insurance policy. Now my renter's office is emailing me saying that I'm out of compliance with my lease for not maintaining renters insurance with them listed as an interested party. If it wasn't for the discount through my job, I would have left a long time ago. This is ridiculous! I'm about to do some insurance shopping to see if I can find something that's close to the discounted price they offer. Hopefully I can find something that comes close because any insurance company has to be better than this. Update: I switched to Geico the day after posting this. Now Farmers doesn't know how to cancel my policies despite my sending a written request. 🤦🏽‍♀️

dstefank

a year ago

AVOID AT ALL COSTS

These people were by far the rudest and most unhelpful people I have ever tried to work with on a claim where their insurer struck my vehicle. After being extremely shady during the entire process they refused my claim based on their insurer's statement which they then refused to allow me access to. For all I know they coached their insurer as to what to say and then hid behind the fact that they won't reveal their claim documentation. Their service department is atrocious and I had to go up 3 levels of supervisors before someone would even speak to me about a simple request of documentation so that I can bring their client to court, all while belittling and demeaning me and trying to just make me go away. I can't imagine what it would be like to have to use this company for my insurance and would highly recommend that you avoid them at all costs. They should be ASHAMED for their lack of customer service

denise feller

a year ago

We have always had a great agent

We have always had a great agent, but now we have the best!! Edward Shoel has met our every need. Plus he gives us great advice!

charlotte crumm

a year ago

Jerome Harris, Farmers Insurance

Jerome Harris, Lees Summit, MO is HANDS DOWN the hardest working agent in the biz. I’ve never left a review for an insurance agent before or really anyone. But I’ve had several issues over the last six months and he answers the phone after hours, he is just incredibly friendly and when the pipes are bursting or your kiddo wrecked your car he just has you somehow smiling and takes care of his clients! After having a truly bad experience with St@te Farm, ugh -just ugh to them, it has really made me appreciate an agent like Mr. Harris. If your agent doesn’t make you feel like you’re in good hands, call Jerome. (Sure that’s some other company’s motto but I don’t work for them and it fits.) Staff is super on the ball too- with so much bad customer service out there the good eggs deserve a shout out and that’s definitely the Jerome Harris’s agency - Farmers Insurance. 816.708.1100 Jharris@ farmersagent.com

mai nguyen

a year ago

worst customer service from Mrs Corey/cory

Today i have a worst customer service ever from Farmers call center customer service. The women named Corey/ cory gave me horrible experience. I called because i need further advice about my policy with Farmers because the agent i am working with kinda not professional. But she told me to contact that agent about my problems and there is nothing she can do. And she talked with customer in a very rude attitude (kinda teaching me without any knowledge). And even I still said thank you at the end she didnot and not even saying goodbye. Later i called back to customer center because i was mad about what I had experienced, There was another guy that actually did the job of customer service, he tried to contact my agent By himself to see what’s going on and he said he gonna tried the best to push up progress and get my problem solved. He seems to younger than that Corey, so I think he actually does his job rather than get money and do it as superficial job. To Corey If you by chance read this comment, you shouLd know although kinda late for your age “ you should do things the right way to get right things come back to your life”

brian goodale

a year ago

Farmers Customer Service

My Metlife policies for Home & auto were taken over by Farmers. All I've wanted to do is pay my bill electronically. It's been impossible. Unbelievable terrible customer service thru the Foremost link my agent provided because the normal Farmers one did not work. Was able to set up auto policy but then tried adding homeowners & got message it had been removed from my account. On hold & hung up on several times. Going to have to call & pay the agent directly again. What a PIA.

samantha farrow

a year ago

Extremely poor customer service

Extremely poor customer service. I cancelled my homeowners insurance with Farmers on 09/16/2022, and was advised by an email on 09/23/2022 that the refund of the remaining premium had been processed and would be credited back to the credit card I had used to pay the premium. By 09/30/2022, the refund had not appeared so I called Farmers, and the representative said there had been a technical problem on their end in refunding onto my credit card and so an overnight check had been posted to me and should arrive on either 10/01/2022 or 10/03/200 (call ref number 0683607179). No check arrived. So I called Farmers on 10/04/2022 and spoke to Jasmine who told me a check had not been sent and the refund had not been credited to my credit card, but she didn't know why and would investigate and call me back. After waiting several hours and still not receiving a call back, I called Farmers again and spoke with Samir. Again he did not know the reason for the refund but assured me the matter was being looked into and someone would call back. By 12pm on 10/05/2022 I had still not received a call back, so once again I called Farmers. This time I spoke with David M (call ref number 06859992), and after some investigation with a supervisor, he advised that the refund had been rejected due to a system error, and that Farmers could not provide an answer on when the error would be resolved or the refund issued. So basically Farmers are keeping hold of my refund with no explanation, on a cancelled policy.

gary switak

a year ago

A agent who doesn't have a clue how to run a office.

Don't hire Joseph Cesario from Tinley Park, Il. as your Farmers Insurance agent. To keep this short my agent was still deducting monthly amounts on my home after I sold my house. He also was deducting monthly payments after my policy expired and I left the company. He wouldn't provide any statements that I requested because farmer doesn't send you those to your website account. He deducts monies without providing a billing statement. He also told me he is not sure that I am having any issues seeing the information on the website. You could never get in touch with him. I believe he has a fulltime job and this is a side job. I am still waiting for information and monies owed me.

dina

a year ago

Thank you Jessica Rojas-Vasquez

Excellent service and follow up, thank you Jessica and thank you Farmers insurance.

bill z

a year ago

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE, MOST REPS BARELY SPEAK ENGLISH.

tony maietta

a year ago

Farmers Questionable Practices

Farmers increased our premium by $116 without notifying us or our mortgage servicer. After receiving a threat from them that they would cancel our policy, we called them to sort it out. The Farmers rep said they don't have a way to overnight a payment (which was incorrect). Our mortgage servicer mailed a payment. We called over 2 weeks later and they claimed that never received the check. We paid with our credit card. I called back 2 days later and they said they received the check and verified a double payment. They promised a refund that never came. Yesterday, I spent over 2 hours on the phone. I was told that they applied the refund to a policy renewal that I never requested. I spent another hour on the phone trying to get the refund. Finally, they said they would send it in 2 business days. We'll see.

amey murphy

a year ago

THIEF

Stay away from this company they took money out of my account after I told them to cancel electronic funds transfer that's what I call a thief

randy running

a year ago

getting bent over

have had farmers for some time,never made any claims,2023 statement comes up with an increase of $70.00 dollars, called agent his response was they anticipate storms in 2023 so the cost goes up,told him that i was going to shop around on pricing, come to find out that they were the highest out of the 3 other companies,contract was up so i decided to try other company and save $200.00 since i am retired,they decided to charge me for breaking up the bundle pkg of $265.30 and put it on my home insurance, that really irked me off,they were $200.higher than the other companies from the beginning and come to find out they will be higher than normal for the house insurance because of the storms,both my accounts were paid in full, so do not believe that you are getting a savings when you bundle you are being taken by there numbers game they play on the people, shop before you commit. sharks in the water.

paula

a year ago

Farmers agent Corrie Bingham A++++++

My agent Corrie Bingham out of Logan, UT can't be anymore fantastic- he's more like a family member than agent... would highly recommend Farmers for all your insurance needs

annie mullins

a year ago

Please do not use this company!

Please do not use this company! We had water damage June 25,2022! They Never return phone calls,or keep you up to date on what is going on! I worked for an insurance com. and farmers are so Unprofessional! I have cancer and my husband has health issues, dealing with this company is HELL! Going on two months and still waiting for phone calls, info etc! DON'T GO THROUGH HELL like us!👹👺

rob die

a year ago

Farmers is the WORST home insurance…

This is the WORST home insurance company I ever had. I wanted to canceled a policy for one of my homes. I kept on calling and they say their system is not working therefore you have to wait 30 to 50 minutes on the phone. After that long wait they hung up the phone. You can not talk to anybody. I think it’s scam because they don’t want you to cancel. I would not recommend them. It’s a bad company!

william graham

a year ago

Avoid Farmers Insurance

Farmers has to be one of the worst insurance companies I have ever had the misfortune of dealing with. Their Corporate Staff is both untrained and unprofessional. I paid my Car Insurance online and received an email immediately confirming my payment. When I paid my Home Owner’s online, nothing happened. I waited 3 days and then contacted their Customer Service Department. After much back and forth they told me that maybe my email address was incorrect, I told them that I received the email confirmation from my Auto Payment, then they told me that it could take up to 24 hours to receive the email, I reminded them that it had been more than 48 hours, then they told me that maybe there was something wrong with my Home Owner’s Policy and that maybe I should cancel it and have my agent reissue it, this is when I determined that their staff answering calls were just making stuff up. Shortly after I paid both my bills in full, I received a letter in the mail saying I had made a payment, yet I still had a previous balance due of $663.56. I called to ask what this was and I was told I owed nothing, I asked to speak with a supervisor who again told me that my current balance was zero. I then asked why I received a statement showing that I owed a previous balance. After waiting patiently, I was told that they were unsure where this amount came from and why that statement was mailed. I was told that they would investigate what happened and contact me. After more than a week, I emailed them back asking what the status of their investigation was. They politely told me that my current balance was zero and that I should have a Nice Day. I called them back and again was told they were looking into this… yet I never heard anything. This year, our state refunded insurance money ($400.00) to every vehicle that was registered as of last year. Every day at work, I would ask my coworkers if they had received their rebate. Progressive, Geico, All-State, State Farm, every other insurance company had issued their rebate checks. I emailed Farmers and again heard nothing back. Three days later I received a letter in the mail stating that Farmers was working on issuing the checks, why Not just issue them versus mailing everyone a letter informing us that your going to issue a check? I was the last person in my office to receive their rebate check. Only recently, I purchased a new car and received my bill, I paid it even though it was higher because I now own a foreign car. I was recently contacted by one of the new agents and was told that I was currently on a 6 month policy (that is renewed every 6 months) and that if I switched to a yearly policy, I could save a lot of money. I was told I could still pay every 6 months. I asked why wasn’t I currently on a yearly policy and why was I ever placed on a six month plan to begin with? They didn’t have any explanation but asked if I wanted to switch. I told them that since they had been basically cheating me with the higher rate since I purchased my new car, that I would be switching to a different insurance company. Farmers Insurance should be avoided at all costs, not only are they expensive, but the Customer Service from their Corporate Staff is non-existant.

dan hollingshead

a year ago

Went with Farmers on first home owned…

Went with Farmers on first home owned and it had shake shingle roof. High premium but all companies are with this roofing. They offered best price at 70% coverage. Hail damage in the first year of ownership. We had repplacement quoted and they valued it at 70% of the replacement so covered 70% of that less a high deductible because wind and hail are an exception to the standard deductible. In the end they paid 40% of what replacement cost is.

a year ago

Work on the Customer Service, Farmers. Hire some North American workers too, please.

Wow. 25 minutes on hold just to verify that my payment went through. This transition from MetLife has been a joke. In the past, I've asked for call backs so I wouldn't have to hold. After waiting days, no one ever called back.

thom tum

a year ago

Horrible

Horrible, terrible, useless customer service with a thick impossible to understand accent after waiting 40 minutes on hold! I'm looking elsewhere and so should you.

ken labadini

a year ago

Farmers bought Metlife and they have…

Farmers bought Metlife and they have the worst customer service. It so bad it is unexplainable.

whitney scott

a year ago

TERRIBLE

We have been customers with MetLife since 2011 until they switched to farmers! Unfortunately, that was when all of our issues started and we weren’t even aware yet. Hailstorm in April so we filed claims on 3 vehicles. 2 of which to find out that they had liability instead of full coverage so they weren’t gonna cover. They have told us they have the telephone call where we asked for full coverage. They even sent someone to look at one of the vehicles bc it was an antique so there were extra steps to make it full coverage. Close to $10k in damage that they aren’t covering. The 3rd was an RV in which they didn’t even have the correct coverage on so our registration got suspended through the state. $100 fee to reinstate. Next, although I’ve made numerous phone calls since October, they have yet to remove a vehicle so I’ve paid an extra 8 months on this vehicle in addition to my others. I have been told the manager will call me, but have yet to see that happen. They transfer me to claims since we have open claims but then claims state it’s a policy issue so back to policy they send me. I’ve spent HOURS of wasted time being transferred back an forth. At this point, I’d never recommend farmers again unless they go above and beyond in making this right. After being a LOYAL customer for so long, you would think they would take care of you.. don’t count on it! Make the switch before it’s you!

john glyshaw

a year ago

Absolutely the most unprofessional…

Absolutely the most unprofessional experience dealing with an agency. Steer clear of Ryan Hite and Farmers insurance in Portland.

robert hansel

2 years ago

Hail and Farmer's

In 2018 we had a pretty bad hail storm. Our 2014 Forester was dented everywhere, our solar lights were destroyed and our roof started leaking. I worked full time and took care of my elderly Mom (she'll be 92 next month!) who was in and out of the hospital. Then covid came and messed up everybody's life. We replaced the solar lights and never got around to getting the Subaru dents fixed, but got good trade-in value anyway. The only thing I asked Farmer's for was the roof. So far they have sent an adjuster who found obvious hail damage and after that, another adjuster was sent who said there was no hail damage. All roofers say there is obvious hail damage. So now Farmer's has sent an engineer to look at the property. We used to have MetLife but they sent all home and auto policies to Farmer's. I sure miss MetLife.

mrd

2 years ago

I received my renewal notice and cancelled. Then I received a notice from a debt collection agency.

I received my renewal notice and Farmers had raised the price by several hundred dollars compared to MetLife. At that point I bought coverage from another insurance company. I then called and cancelled the policy and was told I would receive a balance refund of around 76.00 dollars. The person I spoke with was very difficult to understand her. I don’t know what her native language was but it wasn’t English. A couple of months later I receive a notice from a collection agency for 77.00 dollars for unpaid balance on the policy that I cancelled and thought I was receiving a refund for. I contacted them and sure enough it was for the Farmers policy. I disputed the claim and was required to send a dec page from my new insurance company. Now, I just called Farmers to find out why I wasn’t notified about this. The woman was trying to help but finally gave up and said she didn’t understand and didn’t know what to do. At this point I will be canceling my homeowners policy with them as well. Their service is terrible. It’s to bad because MetLife was stellar compared to them.

daniel

2 years ago

I originally had a met life policy…

I am updating my review to reflect my latest experience and appreciation to Farmers. I found an email address to an executive and wrote a very harsh email full of criticism and vitriol. Despite that, thus executi e responded to me...on a weekend. What was impressive, he submitted to the issues they were having in regards to their Met Life acquisition and outlined steps they are taking to remedy the situation. Furthermore, he took it upon himself to make sure my issue was resolved. Despite my previous experience...this earns farmers a strong 5.

ahd

2 years ago

They cancelled my policies, but then continued them without notification after I had new policies with another company

The quarterly bill for my auto and my homeowners policy was due on 3/22. I mailed payment on 3/16, but Farmers did not deposit the checks until 3/29. They cancelled both policies, notified me and sent me refund checks for both policies on 4/18. On 4/21, I opened policies with another company. On 4/28, I received a bill for $245 from Farmers. After spending over an hour on the phone with several representatives on three separate calls, being sent back and forth and being on hold for 23 minutes, I was told that the policies were continued and that the bill is for the 3/25 to 4/21 time frame. How could that be since THEY cancelled the policies?

jess

2 years ago

Another insured ran into my vehicle in…

Another insured ran into my vehicle in a parking lot and the Adjuster was consistent with following up until it came for her to decide who is at fault. The person who struck my vehicle wasted no time in filing a claim under my policy. The Adjuster moved the claim to repair status and has yet to inform me of who is at fault although I have informed her that I need to know repeatedly.

2 years ago

The transition from MetLife to Farmers…

The transition from MetLife to Farmers has been very painful. Farmers customer service is extremely horrible. Not only do you have to wait 35-45 mins. to connect with a live person once you are connected the agent has no idea how to fix any issues. I ended up cancelling my policies and moved to another company. Unfortunately Farmers continues to bill me and when I call they state my policies have been cancelled and I should not be charged but the charges continue. Extremely frustrating - even when asked to speak with a supervisor I was told no one available. Do your own research before joining - I'd advise against it.

susan meechan ross

2 years ago

They NEVER return a phone call

They NEVER return a phone call. We have multiple homes and autos with them. Lots of money. Our last agent (Las Vegas) did not return calls for a month -because he had quit! Nobody told us. Current agent won’t return call either. We desperately need a copy of our homeowners for a transaction and we’ve been calling for 2 days. They want you to go online. Great. You need your policy number. We don’t have it! We are traveling. They do not care. Can’t wait to switch. All 5 policies!

stephen zulawnik

2 years ago

LEGAL THIEVES! Farmers took over my home and auto from…

Farmers took over my home and auto from metlife and are continuing the legal theivery they did to me! i has a big maple tree in my back yard broke at the base that they wouldnt cover because it was still standing then after i fixed my chain link fence myself a neighbor who also had metlife drove thru my fence into my house i have alum siding they wouldnt pay for the job to be done right then put me in a risk pool for 5 years making me pay double! then i took them back being the cheapest at the time now my cast iron sewer pipe broke but because im not covered in sewerage they wont cover it although the plumber says all the insurance companies cover it and he showed me a triple decker that was covered without flooding the basement! LEGAL THIEVERY like communism! you have to buy it then they can screw you. i even went to the insurance commissioner who is probably on the take for these criminals! WHATS THE SENSE OF PAYING FOR YOUR INSURANCE WHEN YOU SQUIRM OUT OF EVERY CLAIM??? I WILL get cheaper internet insurance that will do equally as bad coverage for less😡

bill van eron

2 years ago

Farmers bails out for even loyal customers

As a loyal customer of Farmers, we followed their advice for 42 years. The one time we really depended on them to reimburse us for a car accident that caused two stroke buildups and concussion symptoms just before launching my business and losing 5 years of income, they failed to show any integrity at all. I strongly suggest you avoid Farmers as they avoid us when we as customers need them most. The reviews below are legit. There should be a law that punishes negative patterns, such as Farmers has shown to most with legit claims. They dragged this case out for 5 years and low-balled us way below the $500K we should have gotten.

inaya zuwena

2 years ago

I do not recommend Farmers Insurance as…

I do not recommend Farmers Insurance as an employer or an insurance provider. Farmers does not care about the safety and well-being of their employees. They only care about their metrics and making billions of dollars. When I informed my supervisor that I would need a few days of PTO due to personal and legal issues involving harassment by a neighbor who ultimately threatened my life, the PTO was approved however I received a phone call from my supervisor while on PTO advising that Farmers had chosen to terminate my position. I provided a case number with the Austin Police Department to support the legal and safety matters I was facing in my personal life, but that did not matter. I was not available to work therefore I was not making Farmers any money, so they terminated my employment with no thought of what I had already advised. When I asked for a documented reason for the termination, my request was declined. Prior to the termination, I had just had my yearly review in which I received outstanding praise and was due for a pay raise. I was a good employee. However everyone in the company is easily replaceable and they will make that known. If you’re passionate about insurance and enjoy selling your soul to large corporations who will not support you when times are tough, then Farmers may very well be the place for you. The silver lining to all of this is that the termination presented an opportunity with my dream job, to allow me to do something I’m passionate about and to serve my community. Most people here at Farmers aren’t leading fulfilling lives, they’re just here for the paycheck. It’s a soul-crushing culture.

who me

2 years ago

Promised made and not kept

I had been with Farmers for over 30 years previously when I left to go with my daughter's company. After she left the business after many years, I decided to go back to Farmers. The agent I was given seemed great, but it didn't turn out that way. The agent gave me a very good quote and a 5% discount. The agent followed up by stating that I would get another 5% off at my 6 month policy renewal as long as I didn't have any accidents, tickets and maintained a "Focused driving" rating from the Pilot App that I agreed to use. Come renewal time, my rate went up and no additional 5% discount even though I had no incidents and maintained the 100% Focused driving on the App. I called the agent who told me that the had been a statewide rate increase and that they didn't know why I didn't get the discount but that the 5% additional discount COULD come after the new policy period. Not what I was told. So, I called corporate and cancelled both my policies. The representative was very understanding and said that my policies would be cancelled at the end of my policy period which was 2 weeks in the future. I verified that since I was fully paid up on both policies (automatic bank deduction) that there would not be any charges to which I recieved an affirmative answer. I was told I could check my account online in 24 hours to verify. Well, I did and found that Farmers said they were going to deduct .59 cents from my account! Unbelievable!!! At this point, I decided to quit talking to them, pay the .59 cents and be done with them! Never again will I go to or recommend Farmers Insurance under any circumstance.

christina walker

2 years ago

Self Service is the only service you will receive...

I called Farmers multiple times within 3 days, Twice I reached a live person just to be transferred and placed on hold. My hold times averaged up to be 4 hours and 10 minutes with not one question answered! I sent a request for a return phone call, I never got the call. I tried to chat online but the agent never connected. I had one simple question, but I decided to take my business elsewhere.

diane brill

2 years ago

i have had nothing but problems with…

i have had nothing but problems with farmers. the way they handled my claim was horrible. the agents are the worst. cant find one good one. they dont care about their customers. they make many mistakes and refuse to take any responsibility for their mistakes which falls back us customers of course. you have to battle with them about everything. they have no appreciation for their customers and when we really needed them during this pandemic they were no help and nasty and mean. its all about them. worst customer service ever. i have nothing good to say about them and they truly dont get it. poorly run company. all about the money for them. selfish. they hire the worst agents. they belong in the repo business. they dont get it. never will.

denise meridith

2 years ago

Malpractice...Insurance style!

I cannot say that my recent experience is indicative of the agency, as I have had good conversations with other Farmers' representatives. But my experience with a particular Farmers agent in Scottsdale was horrendous. Every year seemed to present a new challenge (e.g., getting regular payments arranged, requesting copies of policies or COIs, or even getting a return phone call). The last straw came when, after making two requests for a copy of a policy for a month, and, only through my own research, I found out that the liability policy for my company had not been renewed on the annual date. Unbeknownst to me (and evidently him!), my company had been at risk for months! I went to another insurance agency, which expediently reestablished my liability coverage. There is no excuse for this lack of attentiveness to detail or failure to provide basic customer service.

maria farrington

2 years ago

Farmers Insurance offers the most…

Farmers Insurance offers the most affordable home and business insurance policies. They offered me excellent coverage, rates, and savings.

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