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BestMoney.com
Embrace Review
Reviews 2,172
Embrace
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Embrace
Embrace
Excellent
Reviews 2,172
Bestmoney Staff
May. 16, 2023
1 min read
BestMoney Staff
Embrace Summary
Embrace offers A+ customer satisfaction with full coverage for accidents, illnesses, and hereditary conditions. The plans are customized for you, and Embrace donates money from each new policy towards animal charities.
Pros
  • Congenital condition coverage
  • 30-day money back guarantee
Cons
  • Some exclusions are quite broad
  • Wellness is extra

Embrace at a glance

9.2
Editorial score

Online experience

Just cats and dogs
10.0

Customizable rates and services

Customizable plans and rates, upper age limitCustomizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
8.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Embrace Embrace Visit Site

Highlights

  • 24/7 customer service
  • One comprehensive plan
  • $2 of each new policy goes to an animal charity
  • Discounts if you pay a year’s worth of insurance up front

What’s Covered?

Embrace has one standard plan, which covers both accident and illness. You can customize the plan to your liking by selecting your preferred annual deductible, reimbursement percentage and annual maximum payout.

Coverage is extremely wide-ranging. Aside from diagnostic procedures, surgery and hospitalization, it also includes rehabilitation. You'll also get full coverage for congenital conditions, a unique service for the pet insurance industry. Embrace has coverage for pets at risk of problems due to breed-specific traits and as long as your pet hasn't shown symptoms or been diagnosed with a condition.

Limits and Deductibles 

Embrace’s pet insurance policy has an annual deductible, a choice of $200, $300, $500, $750 and $1000.

Payouts are a percentage of your total bill - 70%, 80% or 90%, depending on your choice - but are subject to a maximum annual limit. The maximum annual limit is also customizable. The lowest annual limit is $5,000 whilst the highest annual limit is $30,000 in most states, and unlimited annual maximums are available in most states via phone enrollment.

Value for Money 

Given the extent of cover you get, Embrace is surprisingly affordable. 

You can also benefit from various discounts. There are also additional discounts to be had if you pay a year’s worth of insurance up front, if you’re a veteran you receive a 5% military discount, and you get 10% off if you insure more than one pet. If you live in NY, and pay annual, you save $12 on the monthly billing fee.

Age Limits 

Embrace does not insure pets older than 14, however pets older than 14 are still eligible for coverage via the accident-only policy.

Given that the average lifespan of dogs is 13, while cats live about 15 years, this is a more than reasonable cutoff period. In any case, coverage is locked in for the lifespan of your pet. Unless you let your policy lapse, your pet is covered for life.

The Fine Print: What’s Not Covered? 

Embrace won’t cover pre-existing conditions, anything related to pregnancy and injury or illness caused by abuse or neglect. The latter exclusion is quite broad, and could extend to accident or injury in circumstances that are out of your control. 

Certain conditions will no longer be classified as pre-existing if they don’t recur for 12 months after your pet is insured. Unfortunately, however, certain conditions are considered incurable and will be considered pre-existing for the whole length of the policy. It seems that even ligament tears to a previously unaffected limb would be considered pre-existing.

Embrace coverage has been updated so that only the type of cancer the pet was previously diagnosed with is excluded, however other types of cancer can be covered.

Conclusion

Embrace has a comprehensive offering at affordable rates. Embrace has full coverage for congenital conditions and an optional dental plan for pets who need extra care.

Wellness visits are only available as additional extras, which means you’ll have to pay for them separately.

Embrace Embrace Visit Site

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Embrace
Embrace
Excellent
Reviews 2,172
on
Excellent
76%
Great
5%
Average
3%
Poor
3%
Bad
13%
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annise dobson
17 hours ago
Great staff, straightforward reimbursement, clear website
You do need to take the extra step of reimbursing your bills but the Embrace staff are excellent, the document submission is straightforward, and they have reimbursed everything we've requested without hesitation.
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jl bryant
a day ago
Great customer service
Great customer service
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alex aldrete
a day ago
Embrace not getting claims processed.
So far very unhappy. They appear to regularly not get the paperwork that is sent to them so they don't process claims. They have an upload portal for documents, that they never check. Hold times on the phone are 30+ minutes. So far it has been a nightmare. I would have expected better from someone USAA was promoting, but I guess competence is hard to come by. I guess I should have done more research and gone with a different company. I will be fixing that mistake.
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denage
2 days ago
Claims are handled quickly and…
Claims are handled quickly and efficiently. I really appreciate the fast turn-around for receiving payment.
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betty delisle
2 days ago
Very helpful in regards to pulling up…
Very helpful in regards to pulling up Bruno in the system and letting me know how to proceed
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cheryl
2 days ago
I love Embrace
The website is so easy to use to submit a claim and track progress. You do not make me jump through hoops to get a claim approved and you are just the greatest!
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julie
2 days ago
Submitted our first and…
We have just submitted our first and hopefully last claim on one of our pups, it was very simple to do on my phone.
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alan yamamoto
2 days ago
Embrace website is easy to navigate and…
Embrace website is easy to navigate and the follow-up by representatives is always timely and professional. Will stay with my Embrace policy for years to come!
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bereket tameru
2 days ago
I have been trying to reach out to…
I have been trying to reach out to embrace for months with no success in getting a response. This issue has been going on for over 10 months and NO ONE has tried to help me or even responded. I’m extremely dissatisfied with embraces customer service if one can even call it that. Embrace is taking $70 a month and not doing anything to help me. What am I paying for!?!
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miriam navarro
2 days ago
Great service
great service
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nick
2 days ago
I need to see the outcome before I rate…
I need to see the outcome before I rate any higher.
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laura spielman
2 days ago
Embrace is awful to deal with
Embrace is awful to deal with. I brought my rescue pup to the vet within the first two weeks of paying for the policy. She was sick. I had no choice. Well now every time I take her to the vet with vomiting or diarrhea, its deemed a pre-existing condition and not covered. DO NOT USE THEM! They have no problem collecting your money, but will not cover your pet.
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inez streuber
3 days ago
Easy to use and upload invoice
Easy to use and upload invoice
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sidney hines
3 days ago
It took4 phone calls And still I…
It took4 phone calls And still I haven't reached their billing department and I'm tired of their lousy service
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andre
3 days ago
There are far better options
A company that sees your pets as bags of money with dollar signs on them. Increase in premiums are expected, however, seeing your premium go up with $1800 per year is shocking. To get zero sympathy from them just rubs salt in that wound. This after making zero claims for a year. Do not bother with this company. The people that work for them are cold and unsympathetic. Make no mistake, they run a business and your pets are the products.
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veronica gomez
3 days ago
Having insurance when my puppy ate a…
Having insurance when my puppy ate a squeaky toy was such a relief. Using the app to file the claim was super easy and the timely updates were awesome. Getting Embrace is one of the best decisions I made.
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vanessa medel-mckee
4 days ago
WORST COMPANY EVER!!!
WORST COMPANY EVER!!! I was with ASPCA insurance (the best) but went with embrace because they offered a promotion for military families. I had 8 pets at the time so insurance was getting costly. One of my pigs started getting sick, took her to the vet turned out she had diabetes (new onset) submitted claims to them & all claims were denied. They said because I took her to the emergency the year before for what turned out to be gas, (vet said she probably got into something she shouldn’t have at that visit records clearly show no medical history & not on any medications) that it was related to diabetes! I fought with them for almost a year & they wouldn’t budge! Now my baby is sick with no coverage! I immediately canceled all of my other pets & went back to ASPCA insurance. STAY CLEAR OF EMBRACE!!
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kim plemmons
4 days ago
Don't waste your money
I've had Embrace insurance for 4 years. My first claim was denied. This company is a total fraud. Don't waste your money on this company.
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jane sturtevant janee
5 days ago
I paid my years worth of premiums in…
I paid my years worth of premiums in full in early March. I submitted claims for $500 for a 10 yo healthy dog but he needed some health maintainence. I got back $83. This company is a scam, they don’t answer their phone and don’t return phone calls. I did speak to one very nice man who was relatively new with the company. He tried to be helpful but to no avail. I requested the balance of my unused premiums back. DON’T USE THIS COMPANY.
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luis tupac
5 days ago
Good Experience tricky start
Honestly, Embrace was a bit tricky at first to get used to, but this I have had to rely on the insurance so much and I wasn't blindsided nor was I ever led on. Truly enjoy my time with Embrace and I plan on adding all my pets to it
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carrie pardy
5 days ago
Reimbursed within a week!!
Reimbursed within a week!!
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alex gambero
3 days ago
Go elsewhere. Avoid the Gaslighting.
So far I feel that the company is a scam with the amount of reasons they try to find to not pay for the care of two very healthy 2 year old cats with one episode of vomiting and poor intake. They gaslight you into it being your fault that you are asking to get a bill covered despite paying their premium every month on time since the cats were barely 10 weeks old. Embrace your wallet and time because they will be sure to take a lot of both and make you feel like you purposefully made your cats sick and shame you for going to get routine care for them. Response to their reply: it’s an automated response that they copied and pasted from other users with similar issues. It doesn’t address specifically their denial.
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anand
6 days ago
Like every other typical insurance…
Like every other typical insurance company, Embrace also finds reasons and excuses to not pay claims. Nothing surprising.
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stuart s
6 days ago
Excellent service - Easy to submit claims
Easy to submit claims, quick service, everything clearly explained
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terra s
7 days ago
I have had Embrace Insurance for about…
I have had Embrace Insurance for about 6 years on 2 of my rottweilers. I have catastrophic insurance & dental only with a 1000.00 deductible, reduced to 750.00 w 2 pets. I recently had my 10 yr old female develop a vaginal discharge & acting lethargic. Took her in for an ultrasound & they found a large mass attached to her uterus which required surgery. Luckily they got it all & it was benign. Embrace without any problems paid 90% of her bills minus the deductible within about a week. After never needing them for almost 6 yrs I had to question how much push back I would get & honestly it went very smooth. Submitted all my bills online & they followed through. It was quite a large bill as surgery & 2 ultra sounds with a lung x-ray does add up. The only part they didn't pay for was her medication at the onset as I don't have medication coverage. Although they did pay for the oral meds during her surgery & her nights stay at the hospital for observation which I feel is important as bringing a dog home 5 hrs., after a major surgery to me is not wise. The only thing I wish is they didn't limit you to 10,000.00 a yr per pet by the policy you choose, 10,000.00 seems like a lot until you experience something like this. With the price of vet costs I think the limits should be higher depending on certain circumstances. Other than that I highly appreciate their promptness & concern for the pets.
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charles lopez
7 days ago
We had issue with user name and password. Wait time short customer service great
Customer service short and very helpful. Wait time within reason
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felix rod
7 days ago
Great experience
Great experience
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snntpsydl snntpsydl
7 days ago
Unacceptably poor performance, in my opinion.
I have gathered and submitted all medical records in addition to contacting all of the vets who treated my dog and asking them to send all records. So far, no claims have been paid. I have emailed and called in an attempt to resolve any problems, but with no results. I am not renewing my policy, and my understanding is that Embrace is no longer allowed to write new policies in my state.
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stephen garibaldi
7 days ago
Helpful as always…
Always very responsive with all my pet claims. Good customer service if you call in as well.
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customer
7 days ago
DO NOT BUY THIS INSURANCE for your pet
DO NOT BUY THIS INSURANCE for your pet! If your pet has ever been to a vet; forget about getting reimbursed from this insurance company. They denied all claims despite my vet writing a letter to educate them about the condition he was treating which had nothing to do with a pre-existing condition. Extremely poor response time and a lack of education about medical issues here. Don't waste your money with this company.
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melissa smith
8 days ago
Here is an update from my previous…
Here is an update from my previous post: Embrace offered $200 on our $700 claim and we received a check for $40.00!! Said they had to deduct our premium but it was unclear why it wasn’t deducted from the $700.00 total cost! Terrible customer service!
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karen ralls
8 days ago
Very easy to fill out and submit form
Very easy to fill out and submit form
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maricarr stubbs
8 days ago
Wonderful health insurance for my cat Twinkle
I got wonderful health insurance for my cat Twinkle
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andrew dolan
9 days ago
An amazing company
The ease of submitting claims and the speed for reimbursement are second to none. I could not be happier with the service and professionalism shown by Embrace's staff.
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chantel
9 days ago
Easy and fast
Claims are easy to submit, they're processed quickly, and the explanation of reimbursement is clear.
E
emilita marin
9 days ago
Just the communication
Just the communication. When I had questions about the status of a submitted request they are very responsive. I dont feel like there dont to pay or anything:) It helps knowing that there is always someone on the other end.
F
frani
9 days ago
Fast and easy!
Fast and easy!
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j ostergren
9 days ago
Easy to submit claims and they are very…
Easy to submit claims and they are very fast to respond and very thorough in explaining all information. They are great!
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michael coleman
9 days ago
Easy to file claim with clear…
Easy to file claim with clear directions.
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al
9 days ago
Love Embrace!
Love Embrace! They make it so easy on the owners. Have had the plan for 10 years, highly recommend.
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dustinb
9 days ago
Easy and quick claims process!
Easy and quick claims process!
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paul jackson
9 days ago
Many claims, no problems.
I got embrace 5 years ago when he was a pup. Since then, he's had a large number of health issues and embrace has paid every claim as promised, including a couple years where we maxed out benefits. The first year that happened, I expected them to refuse to renew the policy or bump the premium a lot. Didn't happen. If I could give embrace 10 stars, I would.
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irene lindsey
9 days ago
Ease of submitting a claim.
Ease of submitting a claim.
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leojediknight
9 days ago
Efficient and Easy to file a claim Thank You Embrace!
Great services for my pet and easy to file claims, very efficient and helpful website step by step. Response return in excellent. Thanks Embrace!
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shelley pierce
10 days ago
The claim was denied and the reason not…
The claim was denied and the reason not accurate. Didn’t appreciate the wording in the email.
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theodore
10 days ago
Awesome customer service and…
Awesome customer service and information about coverages etc.
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janet rogers
12 days ago
The claims department handled our two…
The claims department handled our two claims in a fast timely manner. Couldn't be happier
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dj jackson
12 days ago
A need for patience…
I like the benefit of having pet insurance but I don't like their process for completing claims. It always requires several follow-ups by the vet and myself although the company has all the necessary paperwork to complete the claim. This makes the process long and tedious.
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genny reid
12 days ago
We Love Embrace!!
I've had my boxer insured with Embrace Pet Insurance and I am so glad we are. Embrace has taken care of all our needs and claims promptly and efficiently. Cannot imagine not have pet insurance. We have both the Wellness and the Accident and Illness. Superb!!
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mike dundee
12 days ago
Love this company !
Love this company !
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thelma leuba
7 days ago
I’m not sure how to review Embrace…
I’m not sure how to review Embrace because none of my three claims are settled, and all three are wellness claims, so it’s my money they haven’t sent me. This is my first time submitting claims, so maybe when I get reimbursed I’ll feel differently, but it doesn’t seem like they’re paying much attention, (or money,) right now. I’ll update the review when the claims are settled. UPDATE: The claims have been reviewed, and at least partially resolved. My real issue is that I was asked to review Embrace when the claims were not only unresolved, but hadn’t even been reviewed. It just seemed a little tone deaf, as if my opinion was just some data point to be collected. I know that processing the claim takes some time. I would have given a better review if Embrace had resolved my claims before asking me how they were doing.
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maria dresser
13 days ago
Quick and easy to submit forms
Quick and easy to submit forms. No claim forms to fill out. Explanation of what is needed is clear.
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janet sgro
14 days ago
Ease
Ease! Quick and inclusive.
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pashree sripipat
14 days ago
We are very satisfied with the over all…
We are very satisfied with the over all services we got from Embrace Pet Insurance. They went out of the way to help us got Princess, our little pomeranian's health records even though it took quite a while. Also we got our re-imbursement fund less than 2 weeks of claim. Customer representatives always nice and willing to help solve problems. Would recommend to people if they want a good pet insurance company.
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beverly talley
14 days ago
Very efficient
Very efficient
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christine scherry
14 days ago
Easy online claim submission
Easy online claim submission, fast processing, fast payment.
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jenny smith
14 days ago
Very reasonably priced and very…
Very reasonably priced and very efficient return time for insurance claims. Highly recommend to friends and family.
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user
14 days ago
2nd dog I’ve insured…first with…
2nd dog I’ve insured…first with Embrace. They denied a preventative dental cleaning because she has “some” tartar and a luxating patella (loose knee/hip joints). They said those “pre-existing conditions” meant she wasn’t covered for the preventative teeth cleaning. I disputed the relevance of hip joints to teeth and even “some” tartar. Her joints have nothing to do with her teeth. Some Tartar is found on every dog bar none. They they said I filed the claim with the wrong part of the company? I said…I filed a claim…your job is to make sure it gets to the proper people in the company. Rather than argue, I cancelled as the whole reason for denial was absurd. I cancelled and will go with someone else.
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cgarcia
14 days ago
Best Service Hands-Down
I've had Embrace Pet Insurance since I adopted my Jack Russell Terror (I mean Terrier) mix and their services have always been top-notch. I have recommended Embrace to all my friends with pets.
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jan
14 days ago
Filing claims is so easy
Filing claims is so easy. Payment due is sent very fast. I feel we get a great deal for the cost.
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jreedwoh.rr.com
14 days ago
Very easy to submit claim. Feedback is excellent. Claims are handled very quickly. Rates are very reasonable.
Very easy to submit claim. Feedback is excellent. Claims are handled very quickly. Rates are very reasonable.
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sandy
14 days ago
Cherry Eye
Quick reimbursement!
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vanessa mckenna
15 days ago
I think embrace should have paid more…
I think embrace should have paid more than 100 dollars back from the only claim we ever processed
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ciera clapp
15 days ago
Misinforms their customers
I took my dog into the vet for vaccines and a check up and they discovered she needed to have two teeth extracted and a lump mass removed. I sent the estimate for this procedure over to Embrace to be pre-certified and they told me over $2,000 of the procedure estimate was approved for coverage. I proceeded with the procedure and when I submitted my invoice after the procedure, Embrace only refunded me a quarter of the amount they originally told me. I contacted Embrace twice after receiving the news about my low refund and they told me someone would get back to me with the details the next business day, no one did. No one can explain to me why they told me one amount and then refunded me something completely different. I sent Embrace another email outlining my experience with the coordinating claim numbers, amounts, details, etc. and haven’t heard anything back. I just keep receiving emails to review my experience, which I was waiting to do in hopes that Embrace would resolve this before I had to leave a poor review but they did not. This is incredibly disappointing, I don’t know why I pay for insurance for my dog when it doesn’t do much. Embrace is not a trustworthy company.
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david n.
15 days ago
Embrace Pet Insurance is a top-notch…
Embrace Pet Insurance is a top-notch company. From the policy flexibilities, ease of payment, ease of claim submission, speed of payment, I can't say enough good about them!!!!
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customer
15 days ago
This is my first time using any online…
This is my first time using any online invoice for my pets. I found it fast and easy to do.
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remodelling
15 days ago
Always easy process for filing a claim.
Always easy process for filing a claim.
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carlos casasola
15 days ago
Embrace Insurance is very professional…
Embrace Insurance is very professional and respectful with handling my claims. We feel completely safe with our furry babies having the reliability and assurance Embrace Insurance always gives us. Thank you to the Embrace Team for everything you do.
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leah
16 days ago
I’m new to this so hoping the…
I’m new to this so hoping the experience will be great and that we will be reimbursed for our visits , exams and prescriptions and bloodwork
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matt pack
16 days ago
Knowledgeable great customer service…
Knowledgeable great customer service experience!
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dwaggylady
16 days ago
Embrace is the best dog insurance…
Embrace is the best dog insurance anyone can purchase. They always pay claims fast, never a hassle. We have had Embrace since our pup was 7 months old, now he is 14. As with any dog, accidents or cancer happens. It did for us and all our claims went smoothly. I highly recommend Embrace Pet Insurance.
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joyce pulizzano
17 days ago
Very easy to submit claims
Very easy to submit claims, quick responses. Extremely satisfied!
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renate gase
17 days ago
I love Embrace
I love Embrace - they have great pet policies and are super easy to work with! Claims are a breeze and quickly processed.
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john otalvaro
17 days ago
Peace of mind
Having insured my dogs with Embrace has been one of the best decisions I have made in my life, they have perfectly covered each of my pets' medical events, especially my dog ​​Leo because he turned out to be an epileptic dog, they have been there attending to each of the emergencies. Embrace has been a blessing and a peace giver in the midst of all that having an epileptic dog entails.
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valentyna fesenkova
17 days ago
It is very fast to submit a claim
It is very fast to submit a claim. I like this insurance and recommend everybody.
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noel quinn
17 days ago
Zero Stars! Find another insurer!
If I could give zero stars, I would. Have had nothing but delays and run around trying to have my first claim processed. Do yourself a favor a select a different, better pet insurance company! Nothing but frustration after paying extremely high fees for top coverage!
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rosalie
17 days ago
Phenomenal in every way
Phenomenal in every way, the speed of processing claims, the assistance given by their service representatives and the extreme courtesy extended to me regarding my questions.
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christina bolema
17 days ago
Really easy claim submission process
Really easy claim submission process, and the policy declarations page does an excellent job describing what they reimbursed. I've never been surprised with a denied claim transaction.
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katie cung
18 days ago
Embrace provides very simple and clear…
Embrace provides very simple and clear instructions to file a claim. The process is quite. Thank you so much to make an easy for us!
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dawn g
19 days ago
Quick and easy claim process
Quick and easy claim process
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charlene calabrese
19 days ago
I never filed a claim prior to this…
I never filed a claim prior to this one. The process was very simple and the representatives were helpful and kind. I would recommend Embrace.
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cynthia dancel
20 days ago
very easy to submit claim online
very easy to submit claim online
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maria rodriguez
20 days ago
Great experience so far!
The response from embrace has been amazing so far! I was hesitant due to some reviews but im glad I signed my pets with this insurance. So far the claims have been processed really fast.The breakdown statements and app settings make the information and overall experience enjoyable and easy to understand.
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janet sgro
20 days ago
Excellent and easy
Excellent and easy. Best yet.
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danielle atkinson
21 days ago
Easy to file a claim and paid out…
Easy to file a claim and paid out quickly!
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ginger
21 days ago
Extremely satisfied customer!
I adopted a puppy and purchased Embrace pet insurance in Jan '23. From Apr 5th through May 9th, I submitted 3 claims, May 9th being surgery. On May 11th, all payments were deposited into my checking account! It took a little while to get the 1st claim going as they had to go through verifications and history with my vet. I was being kept informed of the progress throughout the process. I was quite shocked and impressed that I was reimbursed for the surgery 2 days after it was performed! Their telephone customer service is phenomenal as is their update communication via email and portal. Thank you Embrace !! Like Share
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alan yamamoto
21 days ago
The 'Provider Invoice' screen is broke
The 'Provider Invoice' screen is broke! It took me an additional 1-1/2 hour to upload six invoices...way too long. This same problem existed the night before and I was told earlier today that the problem was fixed. It's not fixed. Signed, 'Disappointed'
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hallie
21 days ago
They are so fast and their customer…
They are so fast and their customer service is amazing! I am very happy with Embrace and would highly recommend them!
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robert j kachkoff
22 days ago
Submit the forms easy to use
Was very easy to submit. Hope to receive the reimbursement soon
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j padykula
22 days ago
Flexible, reasonable, and works.
We are very satisfied with Embrace. Customer service has always been friendly and helpful, but the real test of an insurance company is if they pay and Embrace has been exceptional. We chose a high deductible plan (just for serious issues) to keep costs down. Other plans I researched weren’t as flexible and cost more. Cancer turned up in one of our cats which involved two surgeries so far. Embrace kicked in after we reached the deductible and we received the checks promptly. Initially it took awhile for Embrace to get the initial (pre-existing conditions) paperwork from our vet, but since then we submit the invoices online without issue. I will always get basic pet insurance for all our adopted cats from now on, and Embrace is my first choice. Highly recommended.
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n garrett
22 days ago
My cat has been sick
My cat has been sick, we’ve been to the vet and specialist, had numerous tests done. It would have costs us thousands of dollars but Embrace has refunded us most of it in a matter of days after submitting the invoices. My cat is only 2 years old. I never thought he would need expensive testing so young I’m so grateful to have Embrace pet insurance.
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msevilla
22 days ago
Simple and easy to file claim and…
Simple and easy to file claim and receive reimbursement
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glenys chaput
22 days ago
Submission of claims were easy!
The submission of our claims was easy, and the fast response was very much appreciated. I would definitely recommend Embrace to anyone. Warmly, Glenys Chaput
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michelle swan
22 days ago
I recommend embrace because they are…
I recommend embrace because they are quick with the claims and the premiums are great. We make a yearly payment for our 4 dogs and save 5%.
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andrew sutinen
22 days ago
We've been with Embrace for many years…
We've been with Embrace for many years and are pleased with their quick and responsive service to our claims. Great pet insurance company.
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lyn b
22 days ago
Quick claims response
My golden required emergency surgery for a gastric obstruction. It was very expensive and I had to pay emergently without knowing whether his insurance would cover the evaluation and treatment. Embrace responded rapidly to my 2 claims and the checks actually arrived before my dog had the incision staples removed. No unnecessary questions or conflicts about the costs. I really appreciated their approach and timeliness. It helped make a traumatic experience less stressful.
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michael pugh
22 days ago
Everything worked out fine
Everything worked out fine
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melissa smith
22 days ago
Do not waste your time or money! Terrible
Do not waste your time or money with this pet insurance. Sadly it was referred to us by USAA, which we usually trust. We had a simple tooth extraction for our dog. They requested documents from the adoption agency as well as the vet and no matter what was provided, it wasn't enough or the right documentation. We had to constantly follow up with them and they managed to stall the process for over six weeks. They paid $200.00 of a $700.00 claim stating we did not have the "rewards" extra coverage. Although it clearly states that tooth extraction is a basic covered expense. We immediately canceled. Terrible, frustrating experience. Do not buy.
A
a. orlando
23 days ago
Easy
Very easy to put claim in but we’ll see what they pay!
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jesus gonzalez
23 days ago
Coverage you can trust
I had no idea my dog would have so many issues as he got older. I actually benefited from this insurance because I went without claims for a few years and had a zero deductible when it came time to really use it. My cane corso, now a senior citizen, is going through the wringer as he ages. He suffers from chronic allergies, arthritis, and the sporadic ear infections. I can’t express enough how satisfied I am with his broad coverage, timeliness of getting my 90% back and ease of submitting a claim. It’s drastically improved over the years. I have recommended this insurance to friends and they love it ! So happy I committed to embrace. I would not have been able to afford him otherwise. Thanks Embrace !