We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
BestMoney logo

Embrace Review

Reviews 3,742
Embrace
Visit Site
Embrace
Embrace
Excellent
Reviews 3,742
Bestmoney Staff
Jan. 08, 2024
2 min read
BestMoney Staff
Embrace Summary
Embrace offers A+ customer satisfaction with full coverage for accidents, illnesses, and hereditary conditions. The plans are customized for you, and Embrace donates money from each new policy towards animal charities.

Pros

  • Congenital condition coverage
  • 30-day money back guarantee

Cons

  • Some exclusions are quite broad
  • Wellness is extra

Embrace at a glance

9.2
Editorial score

Online experience

Just cats and dogs
10.0

Customizable rates and services

Customizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
8.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Embrace Embrace Visit Site

Highlights

  • 24/7 customer service
  • One comprehensive plan
  • $2 of each new policy goes to an animal charity
  • Discounts if you pay a year’s worth of insurance up front

What’s Covered?

Embrace has one standard plan, which covers both accident and illness. You can customize the plan to your liking by selecting your preferred annual deductible, reimbursement percentage and annual maximum payout. In most states, you can also choose to remove exam fee coverage and prescription drug coverage to reduce your cost.

Coverage is extremely wide-ranging. Aside from diagnostic procedures, surgery and hospitalization, it also includes rehabilitation. You'll also get full coverage for congenital conditions, a unique service for the pet insurance industry. Embrace has coverage for pets at risk of problems due to breed-specific traits and as long as your pet hasn't shown symptoms or been diagnosed with a condition.

Limits and Deductibles 

Embrace’s pet insurance policy has an annual deductible, a choice of $200, $300, $500, $750 and $1000.

Payouts are a percentage of your total bill – 70%, 80%, or 90%, depending on your choice – but are subject to a maximum annual limit. The maximum annual limit is also customizable. The lowest annual limit is $5,000 whilst the highest annual limit is $30,000 in most states, and unlimited annual maximums are available in most states.

Value for Money 

Given the extent of cover you get, Embrace is surprisingly affordable. 

You can also benefit from various discounts. There are also additional discounts to be had if you pay a year’s worth of insurance up front, if you’re a veteran you receive a 5% military discount, and you get 10% off if you insure more than one pet. 

Age Limits 

Embrace does not insure pets older than 14, however pets older than 14 are still eligible for coverage via their accident-only policy.

Given that the average lifespan of dogs is 13, while cats live about 15 years, this is a more than reasonable cutoff period. In any case, coverage is locked in for the lifespan of your pet. Unless you let your policy lapse, your pet is covered for life.

The Fine Print: What’s Not Covered? 

Embrace won’t cover pre-existing conditions, anything related to pregnancy and injury or illness caused by abuse or neglect.

Certain conditions will no longer be classified as pre-existing if they don’t recur for 12 months after your pet is insured. Unfortunately, however, certain conditions are considered incurable and will be considered pre-existing for the whole length of the policy. It seems that even ligament tears to a previously unaffected limb would be considered pre-existing.

Embrace coverage has been updated so that only the type of cancer the pet was previously diagnosed with is excluded, however other types of cancer can be covered.

Conclusion

Embrace has a comprehensive offering at affordable rates. Embrace has full coverage for congenital conditions and dental illness coverage. 

Wellness visits are only reimbursable under their optional Wellness Rewards Product, which means you'll have to pay for them separately.

Embrace Embrace Visit Site

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
Top Pet Insurance
Lemonade
Lemonade
Read Review|Visit Site
Read all reviews

Must Reads

The Most Common Pet Health Issues and How Much They'll Cost You
Apr. 14, 2024
How To Choose The Right Insurance For Your Pet
Apr. 14, 2024
5 Tips for Reducing Your Pet Insurance Costs
Apr. 14, 2024
Read all articles
Trustpilot reviews
See what some customers are saying about Embrace
Great • Reviews 3,742
on
Excellent
74%
Great
5%
Average
3%
Poor
3%
Bad
14%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by
CM
Christopher Mccormack
23 hours ago
The turnaround time on my claims was…
The turnaround time on my claims was unbelievably fast and didn’t require too much from me. I expected to be frustrated and having to resubmit documents and run through the red tape normally associated with any insurance claim. This was my first time filing a claim with Embrace and I am highly impressed, thank you.
RP
Renee P.
1 day ago
Outstanding company.
Outstanding company.
JR
Jim Raney
1 day ago
Good experience. Very pleased.
The claim process was simple. I used the Embrace app. Embrace responded within 24 hours with a comprehensive explain what was covered and what was not. I thought it was fair. Good experience.
SO
SUSAN ONEIL
2 days ago
Very happy with the customer service…
Very happy with the customer service received from Embrace! They were very responsive after they had all the information that was needed to process my claim.
JD
Josh D
2 days ago
I had my doubts about pet insurance, but I was wrong.
My partner and I are INCREDIBLY grateful for Embrace Pet Insurance. We insured our three cats about a year or two ago when we adopted our two youngest ones. I was pretty skeptical about pet insurance. If it was anything like my regular health insurance for myself, I expected they'd never come through when I needed them. But I was willing to give them a shot. Well, turns out the oldest one ended up developing Feline Lower Urinary Tract Disease and was rushed to the vet, hospitalized for three days, and had to undergo surgery to save his life. When you're in the moment, you'd do anything for your little one. And at first glance of the bill, my heart sank. We had just started getting our savings up and this would have tanked us. But then I remembered that we pay for Embrace every month. And boy am I grateful we do! We had the majority of our costs reimbursed! And I'm even happier to report that our little guy is happy and healthy again! I'm grateful for Embrace because they are truly a great thing to have in your back pocket.
1
2
3
...
20