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Embrace Review

Reviews 3,755
Embrace
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Embrace
Embrace
Excellent
Reviews 3,755
Bestmoney Staff
Jan. 08, 2024
2 min read
BestMoney Staff
Embrace Summary
Embrace offers A+ customer satisfaction with full coverage for accidents, illnesses, and hereditary conditions. The plans are customized for you, and Embrace donates money from each new policy towards animal charities.

Pros

  • Congenital condition coverage
  • 30-day money back guarantee

Cons

  • Some exclusions are quite broad
  • Wellness is extra

Embrace at a glance

9.2
Editorial score

Online experience

Just cats and dogs
10.0

Customizable rates and services

Customizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
8.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Embrace Embrace Visit Site

Highlights

  • 24/7 customer service
  • One comprehensive plan
  • $2 of each new policy goes to an animal charity
  • Discounts if you pay a year’s worth of insurance up front

What’s Covered?

Embrace has one standard plan, which covers both accident and illness. You can customize the plan to your liking by selecting your preferred annual deductible, reimbursement percentage and annual maximum payout. In most states, you can also choose to remove exam fee coverage and prescription drug coverage to reduce your cost.

Coverage is extremely wide-ranging. Aside from diagnostic procedures, surgery and hospitalization, it also includes rehabilitation. You'll also get full coverage for congenital conditions, a unique service for the pet insurance industry. Embrace has coverage for pets at risk of problems due to breed-specific traits and as long as your pet hasn't shown symptoms or been diagnosed with a condition.

Limits and Deductibles 

Embrace’s pet insurance policy has an annual deductible, a choice of $200, $300, $500, $750 and $1000.

Payouts are a percentage of your total bill – 70%, 80%, or 90%, depending on your choice – but are subject to a maximum annual limit. The maximum annual limit is also customizable. The lowest annual limit is $5,000 whilst the highest annual limit is $30,000 in most states, and unlimited annual maximums are available in most states.

Value for Money 

Given the extent of cover you get, Embrace is surprisingly affordable. 

You can also benefit from various discounts. There are also additional discounts to be had if you pay a year’s worth of insurance up front, if you’re a veteran you receive a 5% military discount, and you get 10% off if you insure more than one pet. 

Age Limits 

Embrace does not insure pets older than 14, however pets older than 14 are still eligible for coverage via their accident-only policy.

Given that the average lifespan of dogs is 13, while cats live about 15 years, this is a more than reasonable cutoff period. In any case, coverage is locked in for the lifespan of your pet. Unless you let your policy lapse, your pet is covered for life.

The Fine Print: What’s Not Covered? 

Embrace won’t cover pre-existing conditions, anything related to pregnancy and injury or illness caused by abuse or neglect.

Certain conditions will no longer be classified as pre-existing if they don’t recur for 12 months after your pet is insured. Unfortunately, however, certain conditions are considered incurable and will be considered pre-existing for the whole length of the policy. It seems that even ligament tears to a previously unaffected limb would be considered pre-existing.

Embrace coverage has been updated so that only the type of cancer the pet was previously diagnosed with is excluded, however other types of cancer can be covered.

Conclusion

Embrace has a comprehensive offering at affordable rates. Embrace has full coverage for congenital conditions and dental illness coverage. 

Wellness visits are only reimbursable under their optional Wellness Rewards Product, which means you'll have to pay for them separately.

Embrace Embrace Visit Site

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Trustpilot reviews
See what some customers are saying about Embrace
Great • Reviews 3,755
on
Excellent
74%
Great
5%
Average
3%
Poor
3%
Bad
15%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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PA
Patricia Andersen
4 hours ago
Absolutely Awesome!
Absolutely Awesome! When you fur baby is sick - the last thing you need to worry about is the cost! Embrace and all of their adjusters, claims people, just everyone was very helpful, compassionate and walked me through everything. Once review was done I was reimbursed immediately! Thank you Embrace!
JG
Jonathan Genovese
7 hours ago
Our claim was processed quickly and…
Our claim was processed quickly and with great customer service, and we felt good about the amount of the coverage we were provided.
CS
Cristina Sanchez
1 day ago
Ashley Moss
I received excellent service from Ashley Moss and I want to thank her for her excellent work, dedication, and customer support in problem-solving. She always showed great willingness to explain and a lot of patience
BO
Bran OBrien
2 days ago
Easy to submit claim on line
Easy to submit claim on line. And quick settlement of claim. Thank you.
RM
Ross March-Meenagh
2 days ago
The service has been incredible
The service has been incredible, above and beyond. They literally sent my dog a gotcha day present. They have paid all our claims without fight. Our premium remained reasonable even though our dog proved expensive. I'm very happy.
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