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BestMoney.com

Embrace Review

Reviews 3,046
Embrace
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Embrace
Embrace
Excellent
Reviews 3,046
Bestmoney Staff
May. 16, 2023
1 min read
BestMoney Staff
Embrace Summary
Embrace offers A+ customer satisfaction with full coverage for accidents, illnesses, and hereditary conditions. The plans are customized for you, and Embrace donates money from each new policy towards animal charities.

Pros

  • Congenital condition coverage
  • 30-day money back guarantee

Cons

  • Some exclusions are quite broad
  • Wellness is extra

Embrace at a glance

9.2
Editorial score

Online experience

Just cats and dogs
10.0

Customizable rates and services

Customizable plans and rates, upper age limitCustomizable plans and rates, upper age limit
8.0

Claims payout waiting period

Days
8.0

Customer support

24/7 communication and a pet hotline available
10.0

Bundles

Multi-pet and multi-policy bundles available
10.0

Embrace Embrace Visit Site

Highlights

  • 24/7 customer service
  • One comprehensive plan
  • $2 of each new policy goes to an animal charity
  • Discounts if you pay a year’s worth of insurance up front

What’s Covered?

Embrace has one standard plan, which covers both accident and illness. You can customize the plan to your liking by selecting your preferred annual deductible, reimbursement percentage and annual maximum payout.

Coverage is extremely wide-ranging. Aside from diagnostic procedures, surgery and hospitalization, it also includes rehabilitation. You'll also get full coverage for congenital conditions, a unique service for the pet insurance industry. Embrace has coverage for pets at risk of problems due to breed-specific traits and as long as your pet hasn't shown symptoms or been diagnosed with a condition.

Limits and Deductibles 

Embrace’s pet insurance policy has an annual deductible, a choice of $200, $300, $500, $750 and $1000.

Payouts are a percentage of your total bill - 70%, 80% or 90%, depending on your choice - but are subject to a maximum annual limit. The maximum annual limit is also customizable. The lowest annual limit is $5,000 whilst the highest annual limit is $30,000 in most states, and unlimited annual maximums are available in most states via phone enrollment.

Value for Money 

Given the extent of cover you get, Embrace is surprisingly affordable. 

You can also benefit from various discounts. There are also additional discounts to be had if you pay a year’s worth of insurance up front, if you’re a veteran you receive a 5% military discount, and you get 10% off if you insure more than one pet. If you live in NY, and pay annual, you save $12 on the monthly billing fee.

Age Limits 

Embrace does not insure pets older than 14, however pets older than 14 are still eligible for coverage via the accident-only policy.

Given that the average lifespan of dogs is 13, while cats live about 15 years, this is a more than reasonable cutoff period. In any case, coverage is locked in for the lifespan of your pet. Unless you let your policy lapse, your pet is covered for life.

The Fine Print: What’s Not Covered? 

Embrace won’t cover pre-existing conditions, anything related to pregnancy and injury or illness caused by abuse or neglect. The latter exclusion is quite broad, and could extend to accident or injury in circumstances that are out of your control. 

Certain conditions will no longer be classified as pre-existing if they don’t recur for 12 months after your pet is insured. Unfortunately, however, certain conditions are considered incurable and will be considered pre-existing for the whole length of the policy. It seems that even ligament tears to a previously unaffected limb would be considered pre-existing.

Embrace coverage has been updated so that only the type of cancer the pet was previously diagnosed with is excluded, however other types of cancer can be covered.

Conclusion

Embrace has a comprehensive offering at affordable rates. Embrace has full coverage for congenital conditions and an optional dental plan for pets who need extra care.

Wellness visits are only available as additional extras, which means you’ll have to pay for them separately.

Embrace Embrace Visit Site

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Trustpilot reviews
See what some customers are saying about Embrace
Embrace
Excellent
Reviews 3,046
on
Excellent
75%
Great
5%
Average
3%
Poor
3%
Bad
14%
consumer-image
kathy hunter
12 hours ago
It was very easy to file a claim on…
It was very easy to file a claim on your website. I am a new customer, and was glad it was a simple process.
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stephanie urlich
13 hours ago
I had two claims that were approved for…
I had two claims that were approved for reimbursement by the company. I never received a check so I reached out via email (no response). I called a week later and never got a check. I called several times this week and waited on hold for 45 mins and never got through. I sent several follow up emails and still no response. I will be reporting to the better business bureau, as I am owed over 500$.
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arthur tate
13 hours ago
Quick response
Quick response, as well as a quick payment were notable to me.
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david lelouche
14 hours ago
WORST INSURANCE DONT EVER GO
WORST INSURANCE DONT EVER GO
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thomas rummel
16 hours ago
Awesome Claims Department …
Claims processing was efficient and quick. Thank you
A
antoinette
16 hours ago
I recently had to file a claim and…
I recently had to file a claim and Embrace makes it so easy to do this, they do most of the paperwork for you.
J
jm
a day ago
No! Find a different Company
No, find a different Pet Insurance Company. I opened a policy with Embrace May 2023, I filed my first claim October 17th, 2023. Per Embrace the 1st claim takes 30 days; today is December 4th & still no check. This is beyond the 30 days. I called Embrace & was told that they were waiting on info, I guess from the Veterinarian, then while on the phone with the lady she said that they (Embrace) has received the information & she would sent it to the adjusters to process. It's been 2 weeks since I spoke with them on the phone, I guess it's still being processed. DO NOT GET A POLICY WITH EMBRACE! WASTE OF MONEY! VERY DISSAPOINTED ESPECIALLY SINCE USAA RECOMMEND EMBRACE!
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carol s
2 days ago
Quick customer service
I must say wasn't sure what it would be like using Embrace for my pet insurance. I had to submit my first claim which did take a bit longer than I expected to process. However any further claims I submitted were done very quickly and I was pleasantly surprised.
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dawne walker
2 days ago
Working with Embrace on my dog’s…
Working with Embrace on my dog’s conjunctivitis claims has been super easy and fast. They were also very responsive regarding seeing a specialist.
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holly buckingham bogunovich
2 days ago
👍👍👍👍
Easy to find information
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eileene duncan
2 days ago
I have had three pets through Embrace…
I have had three pets through Embrace Pet Ins. I have never had a bad experience dealing with anyone at Embrace. When I would call to talk to someone they were always very caring and feels like they care about my dog. Just a great experience every time. I love Embrace and the people that work there! You always get your refund swiftly. Every time I had to put in a claim. I would see the refund with in a couple of days after I sent it in. Just amazing.
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kristina
2 days ago
Embrace has been absolutely wonderful
Embrace has been absolutely wonderful. It’s easy to submit invoices and they’re fast with their reviews. Highly recommend!
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frank rose
2 days ago
The ease of submitting claims
The ease of submitting claims
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terrie leoni
2 days ago
I was pleased
I was pleased. I just wish the invoices could be sent together.
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paul sherburne
2 days ago
Worse with every claim
Worse with every claim. really losing faith.
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catlin irvine
2 days ago
Helpful and knowledgeable
Each person I talked to was kind and helpful during a very sad time for me. They were also knowledgeable and answered all my questions without putting me on hold forever.
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buddy ehnow
3 days ago
Horrible Provider
They are difficult to get a hold of and do not provide the service you pay for. Sent them a myriad of information and was still told that i had not provided enough to process the claim. Then when attempting to cancel my policy they have done everything they can to make it as difficult as possible. They are a money sink with no benefit to you or your pet. I would advise avoiding and seeking an alternative provider.
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lisa
3 days ago
Bella's visit 11-30-23
the process was not complicated, very easy thank you
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scott
3 days ago
We highly recommend pet insurance with Embrace
We got pet insurance through Embrace when we adopted our 2 kittens. Unfortunately, one of our kittens was diagnosed with a heart condition. I called Embrace and talked to them about scheduling some testing. Once we paid our deductible most of her care was covered. Having pet insurance made this very difficult time a little easier. Filing a claim is simple and fast. And they were very compassionate when our kitten passed. I highly recommend them for their coverage, customer service and compassion.
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kathy addyman reedy
3 days ago
Thank good for Embrace Pet Insurance
Olive's recent illness required a two day stay at the emergency vet hospital. Needless to say, it was expensive. We were so happy that we had Embrace Pet Insurance to help us recover a large portion of the expenses. Embrace Pet Insurance was recommended to us by our vet.
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g g
3 days ago
Not a great insurance experience.
Hi. I have a healthy puppy. I keep Trying to file A claim but they keep Claiming they don’t have the information? Would not use this Company. Not worth the premiums paid.
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amanda packard
4 days ago
My claim was processed lightening fast!
My claim was processed lightening fast!
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monica garcia
4 days ago
My baby has osteosarcoma and the…
My baby has osteosarcoma and the insurance has responded quickly and well with all their treatments and my reimbursements 🙏🏻❤️
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pamela gillispie
4 days ago
We're not happy with Embrace
We're not happy with Embrace. For several surgeries on our dog, Embrace refuses payment claiming the issue was based on allergies, a pre- existing condition. For the amount we ended up paying out of pocket (this years quote was over $225 a month) had we put the money aside each month, we would have had the money saved to pay for the surgeries. Pet insurance is NOT worth it.
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michael d kutella
4 days ago
It’s so easy to submit claims and get…
It’s so easy to submit claims and get reimbursed for the cost.
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allen shahir
5 days ago
No claim
No claim. They raised premium over 50% in one year. Stay away.
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debbie phillips
6 days ago
We went through a truly awful…
We went through a truly awful experience with our female 7 year old Whippet Mix, Thalia, being diagnosed with a tumor attached to her spleen. She wouldn't eat and was very sick. Taking her to the Vet, she was given meds to help her appetite until we could get her to surgery. In the midst of this diagnosis, my husband became ill too. If it wasn't for Embrace Pet Insurance, between Thalia's vet bills and my husband's medical bills, it would have been horrific. Embrace's app on my phone made submitting claims so very easy when I needed easy!! They would let you know that your claim was under review as soon as they received the claim. And would let you know it was processing and when your check was being sent. Thank you Embrace for helping me in a dire time in our lives. Unfortunately, we lost Thalia because the tumor had taken over her whole insides. And even in the end, Embrace sent us a beautiful condolence card when we least expected. We miss our girl and will forever; but companies like Embrace are there throughout. I would highly recommend this company to any furbaby owner. They were there for us.
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joy selph
6 days ago
Submitted New Claim successfully.
Submitted New Claim successfully.
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bradley
6 days ago
One adjuster disapproved one claim based…
An adjuster disapproved one claim based on a previous mast cell tumor stating that in the fine print all future masses were not coverd as it's a pre-existing condition. Did you know that 65% of all Goldens get cancer and that 'Breed' is also a pre-existing condition as well as you taking my premiums each month? Indicating to me that the dog is protected?
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hannah ohman
6 days ago
Wouldn't go without it.
I've always had a great experience with Embrace. There have been no issues paying for my pet's vet bills and getting fast reimbursement from Embrace. My cat got diagnosed with cancer and her medical bills have been mostly covered for the entire year of her treatment so far. It's literally life saving coverage. I don't know what I'd do without it!
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patricia wilde
6 days ago
Excellent experience
All of our claims have been super easy to submit and quickly and correctly processed. This last round was submitted on a Sunday, all processed and paid by Wednesday afternoon. Well done!
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r. jackson
6 days ago
Filing a claim is very easy and I…
Filing a claim is very easy and I received my payment in less than 48 hours!
richard siemon
7 days ago
Fairly quick response for submitted…
Fairly quick response for submitted claims
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jared
7 days ago
Not thrilled with the premium increases…
Not thrilled with the premium increases each year but has saved my dog, 3 cancer surgeries, 3 acl surgeries and a recent with pancreatitis.
J
j foster
7 days ago
Now A Believer For Life
Before having pet insurance, I assumed it was all a scam. However, I recently put both my cats under Embrace's coverage and could not have been more wrong. I assumed my 10 year old rescue might have some issues come up in the next couple years, so both her and my 4 year old cat are covered. About a month after getting them covered, the 4 year old cat has needed multiple vet visits in a single week for sudden onset of kidney issues. Embrace has covered 90% of all charges after the small deductible I had selected, saving me half a month's pay! It will take 5 years of monthly payments for both cats until I break even on the coverage provided this past week. I am amazed at the ease of submitting a claim and the speed at which it is processed. Having a sick baby is stressful enough without worrying about finances, and that worry has been lifted from me by Embrace. I have stated recommending them to everyone I know with a pet, and will be a customer for life!
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andrew benson
7 days ago
I wanted to add the Wellness feature
I wanted to add the Wellness feature to my account, it was a seamless transaction, and they knew exactly how to make it happen. It was a very pleasant experience.
S
steven murphy
7 days ago
My claims were initially declined…
My claims were initially declined because I submitted them incorrectly. The staff assisted me on resubmitting and paid them them promptly
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dave underwood
7 days ago
easy to submit claims
easy to submit claims
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donna d
7 days ago
Best pet insurance ever
Best pet insurance ever! The claims are so easy to file. The reps send emails to give you updates on claims. Always a personal note from agent . Makes everything so much better when you have a sick pet. Thank you.
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mh
7 days ago
It's like they don't trust the customer
It's like they don't trust the customer. File a claim and it could take weeks to get approval. Last claim I filed, they asked for the Dogs history all reports not just the one I filed and all Doctors records including notes.
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katherine houston
7 days ago
Very dificult to deal with, very little return on your money
i pay monthly for my two border collies, I finally tried to use the insurance with a claim for both dogs, my vet sent them required paper work which they said they did not get, I got it from the vet and sent it in 3 separate times, they paid a very small amount for 1 dog and then claimed they didn't get paper work for the second dog. Not worth the hassle do deal with this company
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wall joan
8 days ago
Ease of use and good service.
Ease of use and good service.
A
allison harvey
9 days ago
Very quick at reimbursement.
Very quick at reimbursement.
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paul sherburne
9 days ago
Getting worse with each claim
Getting worse with each claim. Wellness plan is a SCAM and NOT recommended.
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trod
9 days ago
The Staff is very professional and has…
The Staff is very professional and has knowledge of every detail and explanation for the customer about their claims witch made me feel that everything was in order.
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roxanne pendleton
10 days ago
Very easy to submit claim and claim was…
Very easy to submit claim and claim was reviewed and completed in a timely manner
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eva feldman
10 days ago
Smooth as silk claim filing process!
We are fairly new to Embrace, and we have found the claim filing process to be quick and as smooth as silk. So far, we are very pleased that our two precious standard poodles have health insurance coverage under Embrace.
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mike brady
10 days ago
Been using Embrace for a few years now
Been using Embrace for a few years now. Heard of them through USAA. I’m happy with the service
M
melissa gray
10 days ago
Coverage denial
I signed up for this insurance for my two cats in January. At that time I had to submit all medical paperwork from the vets so that coverage could be determined. We were given the green light. Fast forward to actually submitting a claim for ER visits and all was denied because they said everything fell under pre-existing and that after review, I should be on accident only coverage, however that was not told to me when I signed up for full coverage when they initially reviewed. I wasted a year's worth of premium money when they knew they were not going to cover my cat so for any medical claims.
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carol
10 days ago
Easy
Easy, quick to use and reimburse!
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pam
10 days ago
We had to make a claim one month after…
We had to make a claim one month after we got coverage. My puppy swallowed a large stone which required emergency surgery. Expensive bill & Embrace reimbursed us quickly! We’re so impressed with the service!
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lrd
10 days ago
Responsive service but expensive
I tried trazedone one time to see if it would work for my dog’s fireworks anxiety, as many dogs have. Because it was listed in the medical records, the initial review noted that she was ‘anxious’. Other than loud noises, she is the sweetest and most calmest dog! My second year premium increased by 53% and the following year by 38%. When questioned about this, none of the reasons they offered, including blaming the state department of insurance, can justify over a 100% increase in two years! To be fair the claims process is quick and user friendly. Response times are reasonable and the staff is very professional and considerate.
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pamela mcpherson
11 days ago
It was very easy to submit my claim
It was very easy to submit my claim, now waiting to see how long before the money is sent.
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jennifer bittner
11 days ago
No issues with company
No issues with company. Direct deposit is awesome
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rebecca drew
11 days ago
Easy claim process
Easy claim process
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mary portelli
12 days ago
Coverage was there when needed.
My dog was recently diagnosed with an oral cancer. The diagnosis itself and treatment following was distressing to me and difficult for my dog however knowing she has had an Embrace policy throughout her life has made the process so much easier. I know she can get the treatment she needs. You never want to need to use your pet’s insurance benefits but what a relief to have coverage when illness occurs. The claim process was so easy to do and Embrace reimbursed me in just a few days.
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julie berry
12 days ago
Great experience w/ Embrace
I’ve been w/ Embrace for almost 7 years. Just recently I’ve had to file 2 claims because my dog got really sick. Filing claims online have been super easy. I made sure my vet gave me an itemized receipt w/ a diagnosis & submitted that with the claim. Turn around time to get payment reimbursement was not long at all, maybe a week or week in a half. Such a smooth process & they made sure to explain reimbursement & what’s not covered & covered.
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pamela bernhardt
12 days ago
Excellent Service
When your baby is sick the last thing you want to worry about is insurance. Embrace made it seamless and I could worry about my dog instead of how to pay for his treatment. Thank you Embrace.
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susan l.
13 days ago
Staff were knowledgable and…
Staff were knowledgable and professional. The claim submission process was easy and efficient. The claim processing was also efficient and timely.
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michael d kutella
13 days ago
It’s very easy to submit claims and in…
It’s very easy to submit claims and in the past, reimbursement has been fast.
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lillian
13 days ago
Worth Every Penny!!
Reasonably priced; excellent benefits, simple and easy claim process; fast reimbursements
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a. martinez
14 days ago
Once I reached deductible and copay I…
Once I reached deductible and copay I received my reimbursement pretty quickly!
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bella
14 days ago
You definitely feel embraced
The agents are so caring and compassionate. They really care about your fur babies. They follow up and ask how are they doing and you feel remembered. I only trust my kitties with embrace because they are a warm hug. I’ve been embraced I’m a believer lol
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f adler (phantom)
14 days ago
I have been very pleased with Embrace
I have been very pleased with Embrace. They live up to their contract, are prompt with claim reimbursements and are nice people to work with. I've had pet insurance before which was a disaster. Embrace is excellent and I highly recommend the company.
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pjb
14 days ago
Really bad
Really bad. They sat on claims for 10 months, denied having received vet records multiple times. Customer Service indicated that there might be addition pre existing conditions for which they would have to deny coverage. Someone needs to help them understand what pre-existing means. Claims adjusters were just a mess. Manager of claims adjusters was douchey. Collectively they were just not honest or ethical. Finally I ran out of patience, took them to task about it all and in one afternoon they cleared 11 claims and reimbursed a couple of thousand dollars. If I had not escalated to the head of underwriting. I’d still be waiting for payment. Not a good company. Get your insurance somewhere else.
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jeanne nardone
14 days ago
It was the first time I had submitted a…
It was the first time I had submitted a claim and didn’t know what to expect. The process was very easy, I submitted my claim online with documents attached in minutes. I received a detailed response quickly and a reimbursement check soon after. I’m very happy with the process and pleasantly surprised that it was so easy.
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shelby n acosta
14 days ago
Worth it!
I was able to pay for my dog's treatment knowing that I'd get reimbursed through Embrace. I was nervous about submitting claims, like, maybe it would be tricky or somehow his treatment wouldn't have been covered, but it was so easy! And I was so amazed at how quickly I was reimbursed. I tell everyone that they should get their pets insured before something bad happens. It really is a lifesaver, in every sense of the word.
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millie chauncey
14 days ago
I absolutely love Embrace
I absolutely love Embrace. You put in a clam and a few days you have you refund. They are always professional.and knowledgeable. Always willing to help
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elizabeth helms
15 days ago
Claim process was easy to follow
Overall they were easy to work with in getting the claim paid. There seemed to be some confusion regarding medical records that had been submitted, but could not be found in your system, but it was resolved satisfactorily.
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allyson leatherwood
15 days ago
So easy!
So easy to submit a claim! Great website. Love the little space dog logo too. This isn't my first claim with them. The first one was processed quickly and they covered everything listed in the contract without hassle.
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gary babin
15 days ago
awesome people
awesome people
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ronald sleyo
15 days ago
Overly detail
Overly detail. Invoice should have provided adequate information. Have additional claims to submit. Alleluia
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philip morrison
15 days ago
We were originally very happy to get…
We were originally very happy to get both of our dogs covered on this plan. Is also partnered with our insurance carrier so it made it easy. Unfortunately, nothing as of yet has been covered. Just a plan as it was supposed to cover neutering of our dog that we just got. Well, we had the procedure done and they refused to cover it. They also refused to cover well care for our other dog. This is starting to smile more and more like a fraud. The plan looks great on paper, but you are never under coverage.
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adam blaes
15 days ago
Recommend!
Easy to submit claims. Quickly processed, reasonable decisions. Very good customer service communications. Recommend!
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renee
15 days ago
Finally my pet insurance covered…
Finally my pet insurance covered something! It was easy and quick to get my reimbursement.
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c m huynh
15 days ago
thanks for being there
Easy to use website, email correspondence always kind and professional
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smallz
15 days ago
Filing a claim is very easy
Filing a claim is very easy
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frank m
16 days ago
Great company fast reimbursement!
Great company fast reimbursement!
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craig starrett
16 days ago
Initial Claim
I just filed an initial claim and the process was easy and straight forward. Having scanning software makes it quite painless.
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zach koontz
16 days ago
Enrolled 7/2023
Enrolled 7/2023, canceled 11/2023. I'm a doctor and used to challenges with insurance providers, standard fare. Collect premiums, deny claims. But this seemed different and I trust USAA implicitly. Website false advertising "we cover all curable pre-existing conditions." $400 claim for allergic reaction/dermatitis. $0 covered. Useless. Absolutely useless.
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boohoo embrace
15 days ago
Too expensive go with a different…
Too expensive go with a different company! They also switch the rewards program! They jack up the price and give make believe savings THAT IS STILL HIGHER THAN ALL COMPETITORS. Do not use them. Go with a different company you'll be happy you did.
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jackie heise
17 days ago
Hands down the best most efficient…
Hands down the best most efficient insurance company you will ever find . They are always there for me and my cat Chloe, I got my last reimbursement in 10 days, they are amazing and I am so thanks I have them!
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wall joan
17 days ago
Ease of use
Ease of use. Fast turnaround.
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richard lane
18 days ago
Filing a claim
website easy to navigate and find relative information related to Dewey's problem...
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cory
18 days ago
Will do everything they can to not pay…
Will do everything they can to not pay you for claims. More or less a scam they denied claim for no reason and t now are trying to say it a pre existing condition when it's wasn't so have to jump through another hoop 3 months later no relief or help just them trying to screw me then saying warm regards in the email after saying we won't help you even though he's been done with the waiting period
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winston martinez
18 days ago
Total crap company two claims put…
Total crap company two claims put in and both have been declined as i have been told conditions are not cover. The last visit to the animal hospital the total bill came out to over $4000 and we struggle to come up with the money with the knowledge that the insurance will cover 90% of it. And all i get is crap technical terms and sorry ass apologies while we are going into finacial dismay.
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valerie durrence
19 days ago
At the time I setup the policy I…Tried to be prepared
At the time I setup the policy I understood that there would be a waiting period. However, when I filed my first claim I’m told that the proper history has not been completed. Why not tell me when I established the policy. I provided an othropedic evaluation and was told with my first claim it wasn’t acceptable. Claim closed and not paid. Aggravating to say the least.
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joseph leonardo
19 days ago
An absolutely wonderful company with…
An absolutely wonderful company with amazing service. :3
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randy dean
19 days ago
The company accepted our claims for Cody
The company accepted our claims for our family pet, Cody. He had to have surgery for bladder stones and follow up treatment. The process was very easy. Also reviewing the steps on the website is very easy. Thanks for the support!
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joann colgan
19 days ago
I have had this insurance for 2 years…
I have had this insurance for 2 years and thank god did not have to use it that much and was very disappointed that the rates increased drastically to make me search for a different company. Much more expensive than most
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guy & jill
19 days ago
Well, Call Me
Well, call me. 347 327 4009
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lucia bartoli
20 days ago
Increase in rate very disappointing
The increase in price was advised to me yesterday. When inflation is overwhelming us (gas & food), this added hardship was hard to take. So I had to reduce annual amount, increase deductible, remove Rx coverage. I’m keeping it for now, but shopping the competition to see if there’s something else I might consider.
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frances
20 days ago
It has been a great experience with…
It has been a great experience with Embrace. They are prompt, helpful and fulfill the terms of the insurance contract. After having so many problems with other pet insurance companies, I finally found Embrace. Very happy with them.
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alex
20 days ago
Great peace of mind for your fur babies!
Every experience I’ve had with embrace has been a great one. I enjoy choosing how much coverage I can choose to fit our needs. We have two dogs insured through them. The policy itself is fair and well worth the peace of mind it entails. The coverage is excellent. We live in a semi rural area, so being able to chose the vet we need for emergency services is an absolute win for both dogs. Whether it be the primary care vet or an emergency vet, embrace has your back through both and whichever vet you choose. The initial medical records review process can be tedious, but well worth it. Highly recommend to anyone who needs a little extra peace of mind for your fur babies especially in a rural area. Love it. 10/10 recommend.
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david wilcox
20 days ago
Great customer empathy and service
Great customer empathy and service. They were understandably very thorough and required the proper invoices, but prompt once completed. Just hope my puppy doesn’t swallow another rock!
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jorden leib
20 days ago
Embrace is great so far
Embrace is great so far. Easy to use submission. I like it. Would be even better if it was app based, I think.
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tammy g
21 days ago
A very good company
A very good company, super helpful during a very stressful time, quick to answer my questions and take care of our claims. Would definitely recommend Embrace for peace of mind for your pup.
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matt gardner
21 days ago
I got off to a rough start with Embrace…
I got off to a rough start with Embrace when I put in a claim for my Dog “Koru” who was diagnosed with cancer in September. I was told that his condition was deemed pre-existing from a veterinary record they had back in January, and I immediately took to google and wrote a scathing review about how bad this company is. Once I’d calmed down and explored the options that Embrace offered me to appeal their decision, I had my Vet submit information stating that there’s no way Koru could’ve survived if the cancer had been there since January, and gone untreated. The decision was immediately overturned, and all claims were honoured promptly with auto pay directly to my account within a week of each submission. Unfortunately Koru lost his battle with cancer on 11/06/2023, but without the insurance I would’ve been out of pocket over $5000.00. Thank you for honouring your policy Embrace, and helping me get through this difficult time.
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michelle black
21 days ago
I'm very grateful for Embrace
I'm very grateful for Embrace. They make the claim process very easy. I recently submitted for an appeal for my pet that was documented on initial evaluation that he had a preexisting condition which he did not. Still, I did not catch since I don't review the veterinary records. I did contact Embrace and they were able to assist me with what to provide to be able to remove the "preexisting condition". I would highly suggest anyone who has an elder pet to get Embrace. Illnesses and accidents are not planned. We purchased the policy over a year and half ago I think and just recently he became ill and we were able to use the policy which was a huge "peace of mind".
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wall joan
21 days ago
Ease of use.
Ease of use.