Embrace Review

ByBestmoney StaffDec. 30, 2020

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In a Nutshell

Embrace offers A+ customer satisfaction with full coverage for accidents, illnesses, and hereditary conditions. The plans are customized for you, and Embrace donates money from each new policy towards animal charities.


  • Congenital condition coverage
  • $50 off your deductible for each reimbursement-free year


  • Some exclusions are quite broad
  • Wellness is extra

Embrace Embrace Visit Site


  • 24/7 customer service
  • One comprehensive plan
  • $2 of each new policy goes to an animal charity
  • Discounts if you pay a year’s worth of insurance up front

What’s Covered?

Embrace has one standard plan, which covers both accident and illness. You can customize the plan to your liking by selecting your preferred annual deductible, reimbursement percentage and annual maximum payout.

Coverage is extremely wide-ranging. Aside from diagnostic procedures, surgery and hospitalization, it also includes rehabilitation. You'll also get full coverage for congenital conditions, a unique service for the pet insurance industry. Embrace has coverage for pets at risk of problems due to breed-specific traits and as long as your pet hasn't shown symptoms or been diagnosed with a condition.

Limits and Deductibles 

Embrace’s pet insurance policy has an annual deductible, a choice of $200, $300, $500, $750 and $1000.

Payouts are a percentage of your total bill - 70%, 80% or 90%, depending on your choice - but are subject to a maximum annual limit. The maximum annual limit is also customizable. The lowest annual limit is $5,000 whilst the highest annual limit is $30,000 in most states, and unlimited annual maximums are available in most states via phone enrollment.

Value for Money 

Given the extent of cover you get, Embrace is surprisingly affordable. 

You can also benefit from various discounts. You get $50 off your deductible for each year you don’t make claims. There are also additional discounts to be had if you pay a year’s worth of insurance up front, if you’re a veteran you receive a 5% military discount, and you get 10% off if you insure more than one pet. If you live in NY, and pay annual, you save $12 on the monthly billing fee.

Age Limits 

Embrace does not insure pets older than 14, however pets older than 14 are still eligible for coverage via the accident-only policy.

Given that the average lifespan of dogs is 13, while cats live about 15 years, this is a more than reasonable cutoff period. In any case, coverage is locked in for the lifespan of your pet. Unless you let your policy lapse, your pet is covered for life.

The Fine Print: What’s Not Covered? 

Embrace won’t cover pre-existing conditions, anything related to pregnancy and injury or illness caused by abuse or neglect. The latter exclusion is quite broad, and could extend to accident or injury in circumstances that are out of your control. 

Certain conditions will no longer be classified as pre-existing if they don’t recur for 12 months after your pet is insured. Unfortunately, however, certain conditions are considered incurable and will be considered pre-existing for the whole length of the policy. It seems that even ligament tears to a previously unaffected limb would be considered pre-existing.

Embrace coverage has been updated so that only the type of cancer the pet was previously diagnosed with is excluded, however other types of cancer can be covered.


Embrace has a comprehensive offering at affordable rates. Embrace has full coverage for congenital conditions and a diminishing deductible which makes them cost-effective.

Wellness are only available as additional extras, which means you’ll have to pay for them separately.

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Embrace customer testimonials

ExcellentReviews 396
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  • author
    Tracy Jaffe
    2 days ago
    Quick, fair claims process

    My claim was processed quickly and fairly.


  • author
    Benjamin Campbell
    2 days ago
    We have been members for several years…

    We have been members for several years and am impressed with Embrace’s efficiency. So much so, that we have referred several friends and Embrace.


  • author
    4 days ago
    Embrace Pet Insurance is great

    Embrace Pet Insurance is great. We are quite pleased so far after being a client for over a year. Some things could run smoother however, such as claim forms being more detailed, and claim processing time being less. Should have claim forms for accidents, and a separate one for illness. The Wellness Policy is fantastic. It takes care of my pet grooming and medications. THANK YOU EMBRACE PET INSURANCE.


  • author
    James Marcinkowski
    Apr 15, 2021
    My cat Bella required several medical tests.

    My cat Bella required an Ultrasound under sedation and a biopsy also under sedation as well as x-rays and bloodwork. All this was covered under the policy and deposited in my bank account very quickly. Very good customer service. The policy saved me several thousand dollars in medical fees. I was very impressed.


  • author
    Jennifer Gosselin
    Apr 14, 2021

    My 3 year old GSD decided to swallow a pretty large piece of a Kong plastic toy. He became very ill and needed emergency surgery. We knew that this was going to be very expensive. He stayed at the hospital for 2 nights. The claim was submitted when he got home later that night. The next morning the Embrace representative emailed me that the claim was processed and approved and the funds would be in my account in 2 business days. We could not believe how quickly and efficiently the claim was processed! We highly recommend this company and cannot say Thank you enough for taking the worry out of this very stressful situation.