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Small World Review

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Reviews 8,752

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Michael Graw
Michael Graw
May. 03, 20214 min read

SmallWorldFS summary

Small World is a money transfer service that makes it easy to send cash anywhere in the world. The service has more than 250,000 cash pickup locations and supports bank transfers to over 90 countries. It also offers a convenient mobile app so you can send money on the go. Between the transfer fee and exchange rate, you could pay up to 4% per transaction.

Pros

  • Over 250,000 cash pickup locations
  • Mobile app for iOS and Android
  • First transfer is free

Cons

  • Expensive transfer fees
  • Low maximum online transfer
SmallWorldFSat a glance
3.8

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Within 3 working days

2.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers

4.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

Small World Fees and Rates

The cost of sending money depends on what country you’re sending to, but the fee is typically 1-2% (which is quite high). The good news is that the fee doesn’t change based on whether you’re sending a bank transfer, cash pickup, or another type of transfer. In addition, your first transfer with Small World is free.

Small World also hides fees inside its exchange rate, which is slightly less favorable than the market rate. The difference again depends on what currency you’re sending, but expect to pay around 2% for the currency conversion. In total, you could pay up to 4% per money transfer with this service.

How Does It Work?

Small World allows you to send money through either an online platform or a mobile app (available for iOS and Android). You can choose your base currency and the country to which you want to send money, and the service will clearly display the transfer fee and the exchange rate. So, you can see exactly how much you’ll pay and how much money your recipient will receive.

One of the benefits of Small World is that you have a wide variety of transfer options for most countries. You can send cash, which can be picked up at any of 253,000 locations around the world or, in some countries, delivered directly to the recipient’s home. Alternatively, you can transfer money to a bank account, mobile wallet, or prepaid debit card. Small World even lets you send money straight to a local phone company so that you can pay the recipient’s mobile bill or prepay for phone minutes.

Once you send money, you can track the transfer through your account. You’ll also receive a MTN tracking number, which your recipient can use to track the transfer on Small World’s website without creating an account.

Small World doesn’t have a daily transfer limit, which is a plus for this service. But if you want to send more than $2,500, you can’t use the online portal. Instead, you’ll need to call the company to set up a transfer over the phone.

How Long Does It Take?

Money transfers through Small World can take anywhere from one to three days. Unfortunately, the platform doesn’t provide information about how long a transaction will take to clear when generating a quote. Cash pickups are typically available in a day, while the waiting time for bank transfers varies more widely between countries.

Small World Top Highlights

  • Cash pickup at 253,000 global locations
  • Send money to prepaid debit card or mobile wallet
  • Transfer money to pay for phone minutes
  • Short 1-3 day transfer time
  • Easy to generate a quote
  • Send money online or through the mobile app

Customer Support

Small World provides customer service by phone, email, and live chat from 9 AM to 6 PM Eastern, Monday to Friday. The company’s website also has a helpful online knowledgebase with answers to common questions.

Privacy and Security

Small World protects customer’s money by keeping all funds in segregated accounts during transfer. In addition, the company’s website is encrypted to keep your payment data secure. Small World is regulated by the UK government through the Financial Conduct Authority.

Bottom Line

Small World offers simple, fast money transfer around the world. This service stands out for offering more than 250,000 cash pickup sites and the ability to send money to a debit card, mobile wallet, or mobile service provider. However, Small World is relatively pricey, with fees that can add up to 4% of your total transfer.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

SmallWorldFS
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Trustpilot reviews

See what some costumers are saying about SmallWorldFS
SmallWorldFS
GreatReviews 8,752
on
Excellent
62%
Great
16%
Average
6%
Poor
4%
Bad
12%
  • author
    Liliana
    Nov 24, 2021
    Servicio veloce

    Servicio veloce, seguro y eficiente, lo uso siempre para enviar dinero a mi familia en Sud America. Lo recomiendo.

    ...

  • author
    Matthew
    3 days ago
    Good service

    On the whole, the service is good these days. However, you sent me a proof of address request. I uploaded a bank statement with my address on it and I also emailed you a payslip complimented by a P60 also displaying my address. I received an email acknowledging receipt of the email and was informed that the documents were approved. However, on my app, it is not showing approved. I went on the chat yesterday and explained the situation and they asked me for my email and I have heard nothing else.

    ...

  • author
    Priscila Brito
    Nov 23, 2021
    A empresa é seria Mais os funcionários são despreparados para atender o público

    A empresa é seria , mais tem funcionários que não valorizam os clientes acham que podem nos destratar . Fiquei 40 minutos para ser atendida na filial de Schlierem, quando fui perguntar se a pessoa poderia me ajudar fazendo o depósito em outro terminal ela me tratou muito mal … foi agressivo com palavras e ainda usou seu poder de autoridade falando que ele era o gerente da loja cujo nome dele é _Diogo Reiner . Foi muito mal educado comigo , me tratou como uma qualquer como quem não precisava do meu envio . Eu como precisava enviar o Dinheiro acabei esperando e fui atendida por outra funcionária , que por sinal ficou até sem saber o que fazer sem graça com a reação do superior dela . Um descaso total com o cliente . Não uso mais o serviço de vocês . Vejam melhor quem vocês colocam para trabalhar por que esse tal de Diogo Reiner Não está apto para tomar frente de uma loja igual a de schlierem. Espero que vcs tomem providências em relação a educação desse senhor com os clientes . Atenciosamente Priscila Brito

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  • author
    Noé Cases
    Nov 22, 2021
    Hola

    Hola Me piden dinero para recibir una transferencia internacional, quisiera saber si es realmente así

    ...

  • author
    Moctar
    Nov 22, 2021
    Fast and security

    Fast and security

    ...

  • author
    Natacha
    Nov 21, 2021
    Muy buena plataforma de envío

    Muy buena plataforma de envío, el dinero llega bien rápido, solo que hace dos días no puedo entrar a ver mi actividad, no se lo que pasa.

    ...

  • author
    Ignacio S.
    Nov 20, 2021
    Very good

    Very good, very good my friend....

    ...

  • author
    euroBTCvzla
    Nov 23, 2021
    Cumplió su función, con retrasos

    Edito: Recibí los fondos hoy 23/11/21, 5 estrellas para Trustpilot por esta ventana para manifestar nuestras experiencias y ayudar a otros. Les hice una transferencia el día 11/11/21, los recibí 12 dias después en mi cuenta destino en Venezuela, después de muchos mensajes e emails. Me quedo con lo bueno: Haber recibido mis fondos, la atención que siempre fue muy cordial y que sitios como estos existan para facilitarnos las cosas sobretodo a los que estamos en el extranjero. Deben agilizar los plazos, una transferencia tarda desde 1 minuto hasta 1 a 2 días hábiles cuando es fuera de plaza (cuando no es tu mismo banco que es inmediata).

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  • author
    Lola
    Nov 20, 2021
    Very easy to use.

    Very easy to use.

    ...

  • author
    Tatiana Clarke
    Nov 19, 2021
    Definitely Small World is the one for money transfers!

    Always had a very good and trustworthy service from Small World using the Call Center and that goes back to probably 15 years plus. Lately changed to the service online and although easy and straightforward, did not like the amount of emails that follows asking for payments that have already been made. Hope the IT people fix this issue. Anyway, wouldn’t change to another agency for nothing in the world!!!!!

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  • author
    Harry
    Nov 19, 2021
    Their compliance office is a bunch of…

    Their compliance office is a bunch of time-wasters! This is supposed to be quick??? Three days!, keeping my recipient waiting, just because I filled a compliance document. This is not service.

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  • author
    Gopal Kandel
    Nov 18, 2021
    Transfers are fast and reliable

    Transfers are fast and reliable

    ...

  • author
    Jarju
    Nov 18, 2021
    First and reliable

    First and reliable

    ...

  • author
    Peter
    Nov 17, 2021
    Ich konnte kein Geld online überweisen

    Ich konnte kein Geld online überweisen. Habe über 30 Minuten in der Telefon Warteschleife gehangen und habe wieder aufgelegt. Auch im Chat hat mir niemand geholfen. Beim 2. Anruf war nur eine englisch sprechende Mitarbeiterin am Telefon, die ich nicht verstanden habe.

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  • author
    Lili
    Nov 17, 2021
    El dinero llega en el tiempo estimado

    El dinero llega en el tiempo estimado

    ...

  • author
    Rahul Majumder
    Nov 19, 2021
    Breach of Data Protection

    Very bad customer service and very bad communication process with the customers. I needed to send money immediately, but they require lots of irrelevant and mostly very personal documents which is in my opinion not legal. They do not inform you why your documents are not yet approved until you call them or contact them via online chat option. They will tell you that when you opened the account you agreed to provide any documents they require. But that doesn't mean that the customer needs to send them salary statement which includes very personal information like tax numbers, health insurance number etc. They will tell you that for sending money legally you need to provide these documents. They are collecting people's bank statements which in my opinion breach of data protection. If they give your bank statement to some hackers, it would be very dangerous. A legal action should be made against this company. Please stay away from this company for your sake. Updated Review: Since I cannot reply to the comment from small world, I need to write my response here. I would really like to see your FSA policy where it requires customer's salary statement including personal information, bank statement, employer's address, phone number. It is not to stop money laundering, it is simply harassment.

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  • author
    Elvia
    Nov 16, 2021
    Excelente muy bueno y responsable

    Excelente muy bueno y responsable

    ...

  • author
    André Melzer
    Nov 16, 2021
    Hotline antwortet nicht

    Hotline antwortet nicht

    ...

  • author
    zoller
    Nov 16, 2021
    Alles guet

    Alles guet so

    ...

  • author
    Ousman
    Nov 16, 2021
    Brilliant service in many ways

    Fast, reliable service. Rates are usually good however, charges can be high. Also personally think receipts contain too much irrelevant information about sender eg home address, telephone number...but overall a fantastic agency cheers

    ...

  • author
    Herbert Hesels
    Nov 15, 2021
    The last transfer to Cuba no have been…

    The last transfer to Cuba no have been ther until today.It is a long time !!!!! Too long 2 weeks Greatings

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  • author
    Francisco guzman acosta
    Nov 14, 2021
    Buena operatividad y atención al…

    Buena operatividad y atención al cliente amable y eficiente.

    ...

  • author
    Gaby
    Nov 14, 2021
    Very helpful for me and my family

    Very helpful for me and my family

    ...

  • author
    Yohana Villa
    Nov 14, 2021
    Excellent service!!!

    Excellent service!!!

    ...

  • author
    Pedro
    Nov 13, 2021
    Muy buena plataforma de envío de…

    Muy buena plataforma de envío de dinero, muy serios y muy profesionales. Seguid así

    ...

  • author
    Mayelín
    Nov 11, 2021
    Siempre el dinero llega en tiempo y…

    Siempre el dinero llega en tiempo y cuando llamo para esclarecer dudas soy atendida y convencida.

    ...

  • author
    Jan Boon
    Nov 11, 2021
    Not enough information

    Not so satisfied On November 10th around 13.00 we made a payment to the Gambia. It said payment authorised but documents under investigation. One day later still the same. We chatted and the answer was that they needed confirmation. We did not understand why. Later the chatted that we had to confirm on the phone the payment so it could be recorded. We do not understand why they did not tell us immediately, so there had not been delayment. Tomorrow we will call and hopefully money can be collected after 2 days. Plus the rate of exchange is good.

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  • author
    jhon beracoechea
    Nov 11, 2021
    Excellent service!!!

    Excellent service!!! Very quick and safe way to send money.

    ...

  • author
    Ailin
    Nov 10, 2021
    Muy bueno el servicio

    Muy bueno el servicio. Rápido y efectivo

    ...

  • author
    Edisson Cando Armas
    Nov 10, 2021
    sending money was easy and fast thanks…

    sending money was easy and fast thanks to the Small World application that I downloaded to my phone. Thank you

    ...

  • author
    Fermin
    Nov 10, 2021
    No sé cuál es el máximo mensual

    No sé cuál es el máximo mensual. Las comisiones no tengo claro como se aplican

    ...

  • author
    ninfa3233
    Nov 10, 2021
    Satisfacción

    Muy amables.

    ...

  • author
    Jaglul Hussain
    Nov 10, 2021
    Very good service

    Very good service

    ...

  • author
    maliha tasmin
    Nov 09, 2021
    So far the best

    The best and best app. Money transfer so fast. And customer care service are Very good. Highly appreciated.

    ...

  • author
    Waqar
    Nov 09, 2021
    Teamwork 👏

    Nice Teamwork 👏

    ...

  • author
    Lut
    Nov 09, 2021
    La mejor para hacer envíos

    La mejor para hacer envíos

    ...

  • author
    Yunussu
    Nov 09, 2021
    Excellent 👍🏽👍🏽

    Excellent 👍🏽👍🏽

    ...

  • author
    Liuba Cordie
    Nov 09, 2021
    Muy buen servicio

    Muy buen servicio. Ya he hecho varios envíos a Cuba con ellos y nunca he tenido ningún problema. El dinero llega en el mismo día. Todo muy rápido y la comisión no es muy elevada

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  • author
    Roberto P
    Nov 09, 2021
    Payment Services

    Payment Services They are quite professional in executing the payments although the availabilty of the Call Center is very weak!

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  • author
    Johnson
    Nov 09, 2021
    Excellent Service

    Excellent Service

    ...

  • author
    Asha Gomes
    Nov 09, 2021
    Sending money from my private account…

    Sending money from my private account was the first experience with small world. It was quite challenging but through their help desk suport i did it. Thank you so much small world for your kind help.

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  • author
    Henri Bonnel
    Nov 09, 2021
    Everything was fine

    Everything was fine

    ...

  • author
    AHMED WAHEED
    Nov 09, 2021
    Very badass experience never again

    Very badass experience never again

    ...

  • author
    Ricardo SL
    Nov 09, 2021
    Fast transfers and easy to app

    Fast transfers and easy to app

    ...

  • author
    Steve Edwards
    Nov 09, 2021
    Good exchange rate, but bureaucratic

    Eventually, transfer went through. Staff were helpful and happy to explain except all they could say was compliance dept needs more info. Interminable copies of passports licences, recipients ID cards were sent and SW system did not make it easy. Perhaps essential to stop laundering?, but not simple or speedy for an ordinary person. Transfers did go through, but uncertain if I'd use again. NB good exchange rate though.

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  • author
    Y.Mairs
    Nov 09, 2021
    I have been with Small World for some…

    I have been with Small World for some years and I’m happy with the service they have given to me. I will be happy if they gave better change for my money.

    ...

  • author
    osmany figueroa
    Nov 09, 2021
    Me gusta mucho enviar dinero por aqui…

    Me gusta mucho enviar dinero por aqui ya que son practico llega todo rapido y fiable..mas buena atecion y respuesta rapida

    ...

  • author
    Boris Jaeggi
    Nov 09, 2021
    Everything is just fine and works…

    Everything is just fine and works smooth without any problem. Best money transfer so far. Many thanks.

    ...

  • author
    Vijayabaskar
    Nov 09, 2021
    Fast and reliable

    Fast and reliable service, better rate than other transfer services.

    ...

  • author
    Customer
    Nov 09, 2021
    It is easy and fast

    It is easy and fast, I recommend you to use it.

    ...

  • author
    Claudiene
    Nov 09, 2021
    Small World is the best money transfer…

    Small World is the best money transfer that I have used. I recommend 100% of that. It is reliable, fast, clear. In short it is a incredible service.

    ...

  • author
    juan oviedo
    Nov 09, 2021
    A few times have some issue with the…

    A few times have some issue with the amount to send and I have to cancel and repeat it.

    ...

  • author
    Mohammad Tariq
    Nov 09, 2021
    Quick service in minutes

    It's absolutely brilliant good exchange rate and very quick service and easy to use

    ...

  • author
    Rayhan mahamud
    Nov 09, 2021
    Good services.

    Good services. Never had an issue. They should give some discount to the users who use it for long time.

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  • author
    richard howe
    Nov 09, 2021
    Hassle-free, good rates

    Been using Small World for a few years now, a Great hassle-free way to send money abroad with Good competitive rates.

    ...

  • author
    MiOfi
    Nov 09, 2021
    Smallworld FS is the best system online…

    Smallworld FS is the best system online for transfering money abroad. I have used them for a number of years and have never experienced any issues. I Highly recommend them to friends and family. Thank you so much for your service!

    ...

  • author
    Henry
    Nov 09, 2021
    The no limits transfer is perfect

    The no limits transfer is perfect. Our families would have no onther way to get funds quickly without you. Vital service you provide. Keep it up.

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  • author
    ROSALINDA DEL VALLE RANGEL ALV
    Nov 09, 2021
    Excellent service to be recommended!

    Excellent service to be recommended!

    ...

  • author
    Jessica Carolina Montaño Moreno
    Nov 08, 2021
    Tengo una pregunta!

    "El servicio no está disponible temporalmente debido a restricciones operativas debido a Covid-19. Elija otro método de envío (por ejemplo, transferencia bancaria" Este msj es el q sale a intentar hacer un envío a Venezuela, Quiero saber que significa? Por que acá esta trabajando todo de manera normal y si no están trabajando con envíos a Venezuela 🇻🇪.

    ...

  • author
    Shaz
    Nov 08, 2021
    Very poor service

    Very poor service, It has been 6 days and money still not arrived in beneficiary account. Though I have have provided beneficiary bank statements as well but still no luck. They keep promising that they will sort it out quickly from last 5 days but no joy. I really feel regret why I chose them!

    ...

  • author
    Brian Nicholls
    Nov 08, 2021
    Very good service when a transfer had a problem

    Very good service, arranged money transfer by bank transfer online no problems, due to agent aboard not being available for recipient to collect transfer, contacted Small Money by telephone. Answered quickly, in the morning, transfer moved to another agent that day. Recipient collected the transfer the next day. Used Small Money many times before with no problems, when a problem occured solved it quickly. Very confident in personal and service from this company.

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  • author
    Mozammel
    Nov 07, 2021
    Average

    Average service. Not happy

    ...

  • author
    Jan K.
    Nov 05, 2021
    Finger weg!

    Finger weg!! Geld überwiesen, danach keine Rückmeldung mehr, kein Transfer, nichts! Kundenservice reagiert ebenfalls nicht. Abzocke!

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  • author
    Amadou
    Nov 05, 2021
    It takes long for reciepient to recieve…

    It takes long for reciepient to recieve money ( 24 hrs)

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  • author
    Frits
    Nov 03, 2021
    Uitermate traag: wat is er aan de hand, is mijn geld wel veilig?

    Uitermate traag. Ik heb vorige week Dinsdag een betaling gedaan. Alle gewenste documenten gestuurd, maar nog steeds geen doorsturen naar Gambia. Telefonisch onbereikbaar, Kundendienst, chat berichten geeft vandaag geen antwoord. Verzoek tot terug boeking en annulering wordt niet beantwoord. MTN number 4268812062

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  • author
    Narciso
    Nov 03, 2021
    Los agentes de Antencion al cliente te…

    Los agentes de Antencion al cliente te hablan muy mal,

    ...

  • author
    Davide
    Nov 03, 2021
    Very Good

    Very Good! ❤ ❤ ❤ ❤ ❤ ❤ ❤ ❤

    ...

  • author
    Alexander
    Nov 03, 2021
    I keep on receiving emails to pay when…

    I keep on receiving emails to pay when the money is already been paid out to the beneficiary!!!!

    ...

  • author
    raydel vera
    Nov 02, 2021
    hola llevo intentado mandar un dinero a…

    hola llevo intentado mandar un dinero a cuba desde ayer ,y en el momento que pones inporte se queda bloquedado , atencion al cliente me dice que todo esta bien y que pruebe con el movil , solucion que nada de nada y dicen que me llamaran despues de llamar 3 veces ,estoy probando en fonmoney a ver si es mas rapido el proceso

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  • author
    Andrea
    Nov 02, 2021
    Buon servizio

    Rápido e sicuro

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  • author
    Md Fazle Rahi
    Nov 02, 2021
    Good service

    Good service

    ...

  • author
    CLF
    Nov 02, 2021
    Empresa de muchas trabas al cliente de años

    Empresa de muchas trabas al cliente de años, para cambiar una dirección me pedían certificado de empadronamiento, no les servía el DNI en el cual no puede figurar mi domicilio si haber presentado ante la administración para que te hagan tu nuevo DNI. MUCHAS TRABAS DE EMPRESA PRIVADA, en vez de facilitar. En fin como no son la única... que hace envíos pues ✋

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  • author
    Li Fu
    Nov 02, 2021
    They will hold your money once you've paid and demand you send very sensitive and very personal information about your life in order for them to free up your money

    Not happy, they ask for too many document: last 30 days bank statement, payslips and so on. slow and invasive process. Other companies do not behave like this. I suggest you look for other companies before using this services or you will ended up with your money stranded/hijacked in their account and for them to realise your money you will be obliged to show them every single very personal information and documents about your life, funds source, very invasive and upsetting.

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  • author
    Sabrina
    Nov 01, 2021
    great service

    great service, excellent customer service and quick delivery

    ...

  • author
    AHMED WAHEED
    Nov 01, 2021
    Very very bad service

    Very very bad service

    ...

  • author
    AMALIO DELGADO RAMOS
    Oct 31, 2021
    Es inaceptable el tiempo de demora.

    Es inaceptable el tiempo de demora.

    ...

  • author
    Vamos Pa`lante
    Oct 31, 2021
    Envie un dinero ayer sábado a mi…

    Envie un dinero ayer sábado a mi hermana en colombia y el dinero debía llegar ayer urgente y no llego dicen que hasta el martes por ser festivo

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  • author
    Md Masum
    Oct 30, 2021
    Paid out itself without paying…

    Paid out itself without paying customers. It’s hard to find bank locations through Google. You should ask bank branch instead of Google locations.

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  • author
    Moctar
    Oct 30, 2021
    La transaction est très bien et facile

    La transaction est très bien et facile Mais certains de vos collaborateurs parle mal au gens au téléphone quand tu as besoin de information sur le transfert y n’ont pas de patience envers les clients Moi je suis victime de cela merci

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  • author
    Gherman
    Oct 29, 2021
    Stay way, very invasive. Asking for a lot of very personal information, very slow and poor communication.

    Been using smallworld for a few years. It was OK in the beginning but them they started to ask for many documents such as the last 30 days bank statements, payslips and much more. It is now beyond joke, very invasive and slow. I can see where they are going to start asking for our blod type, pet name, shoe size. Yes it is that invasive when you need to send your payslip to prove that the source of income clearly showing in the provided bank statement is actually real. I wonder if this is even legal. My advise is go to transferwise, very straight forward and no payslips and bank statements no nonsense

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  • author
    xxxJos
    Oct 29, 2021
    very long wait time for costumer…

    very long wait time for costumer service, 'press 1 for leave messeage", viocemail box not open, connection lost, after 20 minuts waiting !!!!!, ore get automatic disconnected. new call means wait again longtime, not knowing if the bad above happens again.......

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  • author
    Claire
    Oct 29, 2021
    They canceled the transaction as we…

    They canceled the transaction as we went through an agent. They took to long to refund the money asking for documents which I felt I shouldn’t have to send as I went through an agent. Plus a form to be hand written and wouldn’t take the type one. Finally after telling them I don’t have a printer they took it and finally paid me back the money. WONT BE USING AGAIN

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  • author
    REMI BOSTON-SIPONEN
    Oct 29, 2021
    It's working perfectly now

    It's working perfectly now. I'm so happy. Thanks small world. Less stress.

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  • author
    Valeri
    Oct 29, 2021
    Muy buen funcionamiento y seguro

    Muy buen funcionamiento y seguro. Tengo problemas para pagar con mi tarjeta, pero puede que sea más desconocimiento mío que problemas de la app. Felicidades chicos, y Muchas Gracias por el servicio que nos brindan.

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  • author
    Pepyjo
    Oct 28, 2021
    Ordre de virement dupliqué

    Alors que je n’ai effectué qu’un virement, Small World en a initié 3 similaires car il m’ont signalé que je n’avais pas effectué le paiement. Ce qui était faux puisque après avoir recommencé le paiement un nouveau virement à été initié. Mais il n’a pas été possible d’annuler ce virement en trop car j’ai eu affaire à une employée bornée qui n’a su que me répéter que c’était de ma faute ! Heureusement que je n’ai pas réagi à leur nouveau message indiquant un non paiement car il y aurait eu 3 virements au lieu d’un seul demandé

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  • author
    Cindy C
    Oct 28, 2021
    Affidabile, sicuro, ma sono diventati lenti nell'invio dei soldi e chiedono troppi documenti

    POSITIVO: Uso smallworld da più di due anni e posso dire che è affidabile, sicuro, i soldi arrivano sempre a destinazione, e i tassi di cambio sono convenienti, commissione economica rispetto ad altri. c'è un call center dove è possibile chiamare se ci sono problemi Io cerco sempre di parlare con l'operatrice Spagnola Lorena che parla sia l'italiano che lo spagnolo,lei è molto in gamba, simpatica e sempre disponibile. NEGATIVO: Una volta i soldi arrivavano velocemente, adesso ogni volta che invio dei soldi vogliono diverse prove di provenienza dei soldi (busta paga, movimenti bancari ecc), e sono lenti nel controllo dei documenti e in più chiedono tanti. Ho mandato più di 5000 euro per ben due volte, come aspetto positivi posso segnalare che i soldi sono sempre arrivati completi, non c'è nessun pericolo che i soldi vengano smarriti durante l'invio, aspetti negativi il reparto di conformità che deve controllare i documenti, sono molto lenti nella revisione dei documenti, ci mettono dai 15 giorni a 1 mese per controllarli, nel frattempo però la valuta è stata deprezzata di un bel po', motivo per il quale quando la creazione della transazione è stata approvata, quindi ho perso tanti soldi. - Comunque proverò a inviare i soldi con altre app (azimo o transferwise) che mi sono state consigliate dai miei amici, dove i soldi arrivino più velocemente. - Se non si ha bisogno dei soldi velocemente è un buona opzione per inviare i propri soldi in quanto sicuramente arriverano a destinazione.

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  • author
    SHERRY DOBLE
    Oct 27, 2021
    SmallWorld is continually asking for…

    SmallWorld is continually asking for bank statements and compliance forms in order to send money. They have also started asking for much more in order to send. It is my opinion that if I want to send money I should be able to send with no questions asked. This company asks way to many questions. Look for another, more understanding company.

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  • author
    Agnetha Joy Rico
    Oct 27, 2021
    Good but process needs improving

    Giving only 2 stars because I still receive emails to deposit money day after day even though I transferred the money on the day of transaction. Also, no option to upload more than one document even though sometimes other documents are required apart from a bank statement. Then after money has arrived at destination, I still get phone calls asking for documentation! Otherwise, once processing is complete, money arrives at destination no problem.

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  • author
    Pauline Peschel
    Oct 27, 2021
    Leider klappt es gar nicht :/

    Leider klappt es gar nicht :/ Ich hätte gern Geld mit SmallWorld gesendet, aber erst wurde mein Reisepass lange nicht angenommen - und jetzt meldet sich niemand mehr zurück per Email! Per Telefon ist auch niemand erreichbar - auch nach 12 Minuten Warteschleife nicht! Ich hoffe ich bekomme das Geld irgendwie wieder... Jemand eine Idee?

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  • author
    Juan
    Oct 26, 2021
    C'est une très bonne plateforme pour le…

    C'est une très bonne plateforme pour le transfert d'argent, surtout que le destinataire peut recevoir en monnaie locale. Ce qui est parfois "embêtant" c'est qu'il faut seulement 12h pour pouvoir faire le virement sur le compte de SmaullWord, ce qui est difficile si c'est en weekend. Autre petit inconvénient c'est aussi le fait de recevoir plusieurs mails de rappel à la suite alors même que le virement a été fait. Sinon, si tout fonctionne, c'est tout parfait!

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  • author
    Ligia Maria
    Oct 26, 2021
    Very good

    Very good.ok

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  • author
    Nazmul
    Oct 25, 2021
    I think bank statements are more then…

    I think bank statements are more then enough to prove fund.

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  • author
    Nathecia
    Oct 25, 2021
    Fastastico

    Fastastico! Rápido e seguro! recomendo

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  • author
    Yaimara
    Oct 24, 2021
    Very good service

    Very good service. I really recommend it!

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  • author
    Rene
    Oct 24, 2021
    so far everything has been in order!

    so far everything has been in order!

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  • author
    Ana
    Oct 24, 2021
    Muy buena experiencia en todas las…

    Muy buena experiencia en todas las oportunidades que he solicitado sus servicios.

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  • author
    Aldemir Junior Gracelli
    Oct 23, 2021
    Good service 👍

    Good service 👍

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  • author
    Yaw Appiah
    Oct 23, 2021
    Nice

    Nice to transfer with smallword

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  • author
    Fatoumata
    Oct 23, 2021
    The exchange received money or exchange…medical support

    The exchange received money or exchange was very bad instead of 59. My family received 54. I try to call you for 20 min I couldnt get through

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  • author
    BOB SHEKU KAMARA
    Oct 23, 2021
    excellent

    Very Very good

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