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Small World Review

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Reviews 17,691

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Michael Graw
Michael Graw
May. 03, 20214 min read

SmallWorldFS summary

Small World is a money transfer service that makes it easy to send cash anywhere in the world. The service has more than 250,000 cash pickup locations and supports bank transfers to over 90 countries. It also offers a convenient mobile app so you can send money on the go. Between the transfer fee and exchange rate, you could pay up to 4% per transaction.

Pros

  • Over 250,000 cash pickup locations
  • Mobile app for iOS and Android
  • First transfer is free

Cons

  • Expensive transfer fees
  • Low maximum online transfer
SmallWorldFSat a glance
3.8

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Within 3 working days

2.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers

4.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

Small World Fees and Rates

The cost of sending money depends on what country you’re sending to, but the fee is typically 1-2% (which is quite high). The good news is that the fee doesn’t change based on whether you’re sending a bank transfer, cash pickup, or another type of transfer. In addition, your first transfer with Small World is free.

Small World also hides fees inside its exchange rate, which is slightly less favorable than the market rate. The difference again depends on what currency you’re sending, but expect to pay around 2% for the currency conversion. In total, you could pay up to 4% per money transfer with this service.

How Does It Work?

Small World allows you to send money through either an online platform or a mobile app (available for iOS and Android). You can choose your base currency and the country to which you want to send money, and the service will clearly display the transfer fee and the exchange rate. So, you can see exactly how much you’ll pay and how much money your recipient will receive.

One of the benefits of Small World is that you have a wide variety of transfer options for most countries. You can send cash, which can be picked up at any of 253,000 locations around the world or, in some countries, delivered directly to the recipient’s home. Alternatively, you can transfer money to a bank account, mobile wallet, or prepaid debit card. Small World even lets you send money straight to a local phone company so that you can pay the recipient’s mobile bill or prepay for phone minutes.

Once you send money, you can track the transfer through your account. You’ll also receive a MTN tracking number, which your recipient can use to track the transfer on Small World’s website without creating an account.

Small World doesn’t have a daily transfer limit, which is a plus for this service. But if you want to send more than $2,500, you can’t use the online portal. Instead, you’ll need to call the company to set up a transfer over the phone.

How Long Does It Take?

Money transfers through Small World can take anywhere from one to three days. Unfortunately, the platform doesn’t provide information about how long a transaction will take to clear when generating a quote. Cash pickups are typically available in a day, while the waiting time for bank transfers varies more widely between countries.

Small World Top Highlights

  • Cash pickup at 253,000 global locations
  • Send money to prepaid debit card or mobile wallet
  • Transfer money to pay for phone minutes
  • Short 1-3 day transfer time
  • Easy to generate a quote
  • Send money online or through the mobile app

Customer Support

Small World provides customer service by phone, email, and live chat from 9 AM to 6 PM Eastern, Monday to Friday. The company’s website also has a helpful online knowledgebase with answers to common questions.

Privacy and Security

Small World protects customer’s money by keeping all funds in segregated accounts during transfer. In addition, the company’s website is encrypted to keep your payment data secure. Small World is regulated by the UK government through the Financial Conduct Authority.

Bottom Line

Small World offers simple, fast money transfer around the world. This service stands out for offering more than 250,000 cash pickup sites and the ability to send money to a debit card, mobile wallet, or mobile service provider. However, Small World is relatively pricey, with fees that can add up to 4% of your total transfer.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

SmallWorldFS
SmallWorldFS
ExcellentReviews 17,691
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Trustpilot reviews

See what some costumers are saying about SmallWorldFS
SmallWorldFS
ExcellentReviews 17,691
on
Excellent
70%
Great
14%
Average
5%
Poor
3%
Bad
8%
  • author
    VILMA GANDECELA MILNER
    8 hours ago
    Brillliant

    Brilliant money remittance, very quick to my family and trustworthy. Thank you so much

    ...

  • author
    Yalenia Diaz
    8 hours ago
    Super

    Super Gracias a esta aplicación podemos ayudar a nuestras familias en Cuba

    ...

  • author
    Lana
    8 hours ago
    Very friendly staff.

    Very friendly staff.

    ...

  • author
    Amer
    8 hours ago
    Gutes Service

    Gutes Service

    ...

  • author
    Mohasin
    9 hours ago
    Very very Bad

    Last Tuesday I sent money which has not been credited to my recipient's account for six days now.

    ...

  • author
    Mohammad ali.
    10 hours ago
    Very goof serviy

    Very goof serviy

    ...

  • author
    Daisy
    10 hours ago
    Excelente 👌

    Excelente 👌

    ...

  • author
    Mary
    11 hours ago
    good service

    good service

    ...

  • author
    Helen
    17 hours ago
    Folio number

    Small world needs to communicate the pick up number (folio number) to the client to give to the recipient I still have to call customer service to get the folio number. They don’t open until 9 am EDT which is 6 hours difference from my recipient’s country. So valuable time is lost.

    ...

  • author
    Esteban
    18 hours ago
    It is the best APP with the best…

    It is the best APP with the best exchange price to Colombia. I recommend them 100% It is the same platform used by local wire transfer and remittance agencies, which gives me the best currency exchange price.

    ...

  • author
    karen Joy Joven
    20 hours ago
    Reliable and really fast transaction.

    Reliable and really fast transaction.

    ...

  • author
    Gregory
    20 hours ago
    Schnell

    Schnell, Sicher und Einfachere Service 👍🏽

    ...

  • author
    Kemoko
    21 hours ago
    Jättebra

    Jättebra och enkel

    ...

  • author
    Anna-Karin Sandell
    a day ago
    Reliable easy to use and fast service

    Reliable, easy to use and fast service

    ...

  • author
    Mrs IRENE
    a day ago
    Reliable and efficient

    Reliable and efficient

    ...

  • author
    Fred
    a day ago
    excelent service

    Your services are very active. Am so pleased

    ...

  • author
    Habibur Rahman
    a day ago
    good service

    good service

    ...

  • author
    Syed
    a day ago
    excellent

    excellent, the rate was good and in 3 days the money was deposited to the bank account

    ...

  • author
    Mohammed Tishat
    a day ago
    took 3 days to get the money…

    took 3 days to get the money transferred they asked 2 documents to do my first £100 transfer status said money has been reached recipient account but it reached after 2 days of saying that i had to call customer service to sort it out

    ...

  • author
    Hameed
    a day ago
    Great service keep it up

    Great service keep it up

    ...

  • author
    Joselyn
    a day ago
    Good Service

    Great service quick and fast

    ...

  • author
    ML
    a day ago
    I would like to thank you for enable me…

    I would like to thank you for enable me supporting my relatives and beloved ones. It makes me happy to send through small world never failed me 😊

    ...

  • author
    Francisca
    a day ago
    Very good service

    Very good service

    ...

  • author
    Alexander
    a day ago
    The transfer to a colombia took one…

    The transfer to a colombia took one week. ti took too long. I had to remind and call several times.

    ...

  • author
    Razak Mustapha
    a day ago
    Good Services

    Good Service 👍

    ...

  • author
    Vilius
    a day ago
    This is service I can trust

    This is service I can trust ! transfer is carried out in minutes ! I’m very happy with service !

    ...

  • author
    Mr mamoud kamara junior
    a day ago
    Very good

    Very good service. Quick and safe delivered to recipient

    ...

  • author
    Mohammad
    a day ago
    Good sarvice

    Good sarvice

    ...

  • author
    Sigifredo
    a day ago
    Excellent service

    Excellent service

    ...

  • author
    Gado Awali
    a day ago
    it is quick system

    it is quick system

    ...

  • author
    NAZMUL HUWDA KHAN
    a day ago
    Merci Small world 👍🥰

    Merci Small world 👍🥰

    ...

  • author
    Shahid
    a day ago
    Good Network

    Good Network

    ...

  • author
    Ifeatu
    a day ago
    it took 5 days for recipient to receive…

    it took 5 days for recipient to receive the money

    ...

  • author
    Samiur Rahman
    a day ago
    Very prompt service.

    Very prompt service.

    ...

  • author
    Patricia
    a day ago
    fast and efficient

    fast and efficient

    ...

  • author
    PAULINA OWUSU
    a day ago
    It was very good

    It was very good

    ...

  • author
    William
    a day ago
    On time

    On time today

    ...

  • author
    Shibly Sadik
    a day ago
    Excellent service

    Excellent service

    ...

  • author
    Michael
    a day ago
    Der Geldtranfer ist einfach viel zu…

    Der Geldtranfer ist einfach viel zu langsam. Kann nicht sein, dass man mehr als eine 1/2 Stunde warten muss, bis das Geld beim Empfänger angekoimmen ist (Transfer auf ein mobile wallet), während andere Anbieter es im Minuten-Takt schaffen. Da ist Euer Service absolut mangelhaft. Mangelhaft ist auch die viel zu überzogene Bürokratie. Verständlich ist die Kontrolle über einen fraud-disclaimer. Wirklich gut. ABER, die Anforderung eines Identitätsnachweises vom Empfänger des Geldesist eine Unverschämtheit (geht Euch gar nichts an) und zum anderen ein eklatanter Verstoß gegen den Datenschutz. Damit sollte man sich bei Smallworld einmal sehr genau beschäftigen. In diesem Zusammenhang ist Euer Service nicht nur mangelhaft sondern absolut ungenügend.Das muss besser werden.

    ...

  • author
    Mohammed
    a day ago
    Good service

    Good service

    ...

  • author
    Monir
    a day ago
    Good service

    Good service. Better rate, customer service is appreciable.

    ...

  • author
    Frank
    a day ago
    rápido y fiable en menos de 5 horas…

    rápido y fiable en menos de 5 horas tenia el dinero en Brasil

    ...

  • author
    Md Abu Bakkar
    a day ago
    Great Service

    Quick service, nice and polite customer service staff.

    ...

  • author
    Waqas rasul ghafoor
    a day ago
    good always wory about send mony to my…

    good always wory about send mony to my family .with is its so easy and i can do anytime i want and so secure

    ...

  • author
    SHAFQAT AMIN
    a day ago
    It is nice handy service

    It is nice handy service

    ...

  • author
    Natascha
    a day ago
    Das geld wird einfach zurück gehalten…

    Das geld wird einfach zurück gehalten weil Dokumente fehlen. Jedoch gibt es keine Möglichkeit die Dokumente hochzuladen. Man kann auch niemanden erreichen da keine Telefonnummer angegeben ist und der Chat nicht verfügbar. Habe per mail alle dokumente gesandt und nach 3 tagen noch immer keine Rückmeldung erhalten.

    ...

  • author
    Michael
    a day ago
    Excellent

    Excellent. Good, quick, fair price, professionell support. 5 stars

    ...

  • author
    Naveed
    2 days ago
    Slow service

    Slow service

    ...

  • author
    Israel
    2 days ago
    In two days my payment reached Cuba

    In two days my payment reached Cuba, thanks so much. Seulement dans deux jours, merci beaucoup.

    ...

  • author
    David Allen
    2 days ago
    I sent money to my mother-in-law in…

    I sent money to my mother-in-law in Ghana. It was her birthday gift and for seasonal planting on her farm. The transfer was quick, easy and delivered fast. I only use and recommend Smallworld! Fees are low, and the dollar conversion is the highest I've seen. Download the App from the Playstore on Google.

    ...

  • author
    Flora
    2 days ago
    Tout se passe toujours bien

    Tout se passe toujours bien. Merci

    ...

  • author
    Amin
    2 days ago
    Very complicated

    Very complicated

    ...

  • author
    tomohsin
    2 days ago
    Good improved service

    Good improved service

    ...

  • author
    Willem
    2 days ago
    Too much under review...

    Too much under review...

    ...

  • author
    Alejandro
    2 days ago
    Excelente y rapido

    Excelente, rápido y eficaz.

    ...

  • author
    Jean Gommaire
    2 days ago
    Excellent service

    Excellent service

    ...

  • author
    Leon
    2 days ago
    Good service

    Good service This service is doing what my bank should do but doesn’t do. It is professional and makes life more easy without charging a high amount of money.

    ...

  • author
    jhon beracoechea
    2 days ago
    Very easy and quick

    Very easy and quick

    ...

  • author
    customer
    2 days ago
    Very good service

    A quick and easy way to send money

    ...

  • author
    Solenny De La Paz Valdez
    2 days ago
    Very very good 👌👌👌👌

    Very very good 👌👌👌👌

    ...

  • author
    Ivan
    2 days ago
    always punctutual

    always punctutual

    ...

  • author
    Georges Woronoff
    2 days ago
    ok as usual

    ok as usual, very quick and good information

    ...

  • author
    Betty Grossi
    2 days ago
    Tutto ok

    Tutto ok. Excelente, Excellent.

    ...

  • author
    Abdellah
    2 days ago
    Thank you for great service

    Thank you for great service

    ...

  • author
    customer
    2 days ago
    Quick transfer

    Quick transfer

    ...

  • author
    SAFOUA BILADAMA
    2 days ago
    Good

    Smallworlds Finance is very easy Way to send money worldwide

    ...

  • author
    Jamo
    2 days ago
    Fast easy and reliable service.

    Fast easy and reliable service.

    ...

  • author
    Natalie
    2 days ago
    Muy fácil y seguro

    Muy fácil y seguro

    ...

  • author
    Krzysztof
    2 days ago
    Well done

    Well done ! Quick and efficient.

    ...

  • author
    Maria Giraldo
    2 days ago
    Easy to process and call the customer…

    Easy to process and call the customer service and very professional

    ...

  • author
    Vitor Oliveira
    2 days ago
    Very good ⭐⭐⭐⭐⭐

    Very good ⭐⭐⭐⭐⭐

    ...

  • author
    Thomas
    2 days ago
    Super place to send money to love ones…

    Super place to send money to love ones over seas! Never had any problems. Ok you have to fill out a lot but it is cheaper than all the rest! Job well done.

    ...

  • author
    Mr Elliott
    2 days ago
    Efficient and effective

    Efficient and effective

    ...

  • author
    Alioune
    2 days ago
    Too slow

    Too slow to receive the money

    ...

  • author
    Fateha
    2 days ago
    Great service

    Great service

    ...

  • author
    Desmond
    2 days ago
    Good rate than the rest

    Good rate than the rest

    ...

  • author
    Juan G Lopez
    2 days ago
    Better money tranfer echange rates

    Comparing with other money transfer sites, the exchange gate can be alot better. If you implement better rates, you would have more volume wich means more $$$$$

    ...

  • author
    Solenny De La Paz Valdez
    2 days ago
    Very very good

    Very very good

    ...

  • author
    Urs
    2 days ago
    Perfekter Service

    Perfekter Service Geld ist unkompliziert nach ca. 40 min abholbeteit

    ...

  • author
    Kpienoba Manan
    3 days ago
    SW placed my transaction on hold for…

    SW placed my transaction on hold for too long. Messaged customer service and still no reply. I provided all documents I was asked and I m still no satified as my issue is not resolved till now.

    ...

  • author
    Gilson
    3 days ago
    Excelente App

    Excelente App

    ...

  • author
    Jorge
    3 days ago
    Muy bueno

    Muy bueno, envio euros y reciben euros en peru

    ...

  • author
    Guida
    3 days ago
    I will keep using smallworld it is…

    I will keep using smallworld it is really great my money gets to where it is supposed to go and it does not take long at all, I am never harassed about what I send never a problem highly recommend them.

    ...

  • author
    Kwasi Ofosu
    3 days ago
    the system most of the time reject your…

    the system most of the time reject your transaction without any cause and Moreso the system will tell you the rate of exchange to Ghana is 7.65, but when you start processing a transfer it changes to 7.0 , for no apparent reason. Please fix these issues and you will get 5 stars from me.

    ...

  • author
    Gerald
    3 days ago
    The fastest service yet

    The fastest service yet. Very nice.

    ...

  • author
    John
    3 days ago
    Very good

    Very good and fast

    ...

  • author
    Tania
    3 days ago
    Not to Bad price !!!

    Not to Bad price !!!

    ...

  • author
    Hameed
    3 days ago
    Good service

    Good service

    ...

  • author
    Md Monir Hossen
    3 days ago
    Thanks Ismal world Berry Good Services

    Thanks Ismal world Berry Good Services

    ...

  • author
    Md Monir Hossen
    3 days ago
    Thanks Ismal world Berry Good Services

    Thanks Ismal world Berry Good Services

    ...

  • author
    Jesus
    3 days ago
    This time a little faster

    This time a little faster but still found it slow

    ...

  • author
    M. Sarwar
    3 days ago
    Prompt Customer Service, very good rate

    There is always some one on the phone ready to help you. Rate is comparatively very good then other provider and fee is very minimal. Hope they will keep up the standard even when they become stable on the market.

    ...

  • author
    Enrico
    3 days ago
    all fine

    all fine. Recommended service

    ...

  • author
    Maria
    3 days ago
    great

    Great service, very fast

    ...

  • author
    Sandra
    3 days ago
    La tasa sigue siendo baja en…

    La tasa sigue siendo baja en comparación a la tasa oficial creo que no deberíamos pagar comisión y deberían transferir maximo en 2 días del resto están bien la app

    ...

  • author
    Candy
    3 days ago
    Quede satisfecha

    Quede satisfecha. Excelente la plata llego lo más rápido que me imaginaba! Gracias

    ...

  • author
    Christian
    3 days ago
    Ueberweisung nach Brasilien

    schnelle Verarbeitung nach Brasilien

    ...

  • author
    Mariela
    3 days ago
    I never get any promotion

    I never get any promotion

    ...

  • author
    Bernd
    3 days ago
    Guter service nur zu empfehlen👍

    Guter service nur zu empfehlen👍

    ...

  • author
    Vincenzo
    3 days ago
    Ottima e affidabile

    Ottima e affidabile

    ...

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