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MoneyGram Review

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Reviews 5,534

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

MoneyGram summary

MoneyGram is a leading global provider of money transfer and payment services that enables consumers to send money around the world and pay bills in the U.S. Founded in 1940, it is now the second largest money transfer company on the planet, with more than 350,000 agent locations around the world. It offers transfer services across multiple channels including online, mobile app, bank accounts, and more.

Pros

  • Excels at transfers with cash pick-up
  • Same-day delivery to many countries
  • Available almost everywhere in the world

Cons

  • Fees can be high, depending on transfer type and destination
  • High international conversion fees
MoneyGramat a glance
4.6

Editorial score

Fees?

% of transfer or flat rate

4.0

Transfer time

Under an hour

5.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

Excellent site and app with thransparency of rates, mobile transfers and transfers from credit cards as well as bank accounts

5.0

MoneyGram Fees and Rates

MoneyGram's fee structure varies by payment method, amount, receive method, and destination. To get an estimate of fees, simply use their calculator, state whether you’re transferring the money online or in person, the recipient’s location, and the amount. For example, sending $500 online from the US to the UK direct to a UK bank account would incur a fee of $7.99 from a debit or credit card, but there would be no fees if it was sent as a bank transfer. If the cash pickup option was chosen, the fees would change slightly: the transfer fee from a debit or credit card would be $9.99, or if it was sent through a bank transfer it would cost $4.99. This example rate is accurate as of September 2021, with all rates subject to change based on location and when the quote was obtained.

How Does It Work?

Anyone can use MoneyGram to send money in person, online, mobile app, or via Facebook messenger. Money can be sent to a MoneyGram agent location for cash pick-up, to a bank account or debit card, or to a mobile wallet.

Sending money online involves the following steps:

  • Create a MoneyGram profile with your email address and a password of your choice.
  • Go to the Estimate Fees page to estimate costs for your transfer and to see currency exchange fees, if applicable.
  • Make the payment. If paying by credit or debit card, enter your card details.
  • To track the status of your transfer, simply log back in and view your transaction history.

Sending money from a physical location works similarly:

  • Go to any one of the tens of thousands of MoneyGram locations around the world.
  • Pay by cash (the only payment accepted for in-person transactions)
  • Use the Track a Transfer tool to see the status of your transfer using your authorization number or reference number.

How Long Does It Take?

When sending money to be picked up as cash, it usually takes only a few minutes for the cash to be available for pickup at a MoneyGram location at the receiving end. This is true for all cash pickup situations, regardless of the payment method used by the sender or the location of the recipient. Of course, this is also subject to the operating hours of the MoneyGram location where the recipient picks up the cash and compliance with regulatory requirements.

When sending money to someone’s bank account, it can take anywhere from a few minutes to next day delivery. For example, bank transfers are usually received in as little as 1 hour for recipients in Canada, China, El Salvador, Guatemala, Honduras, and Mexico.

MoneyGram Top Highlights

As one of the world’s oldest and most respected money-transfer companies, MoneyGram stands out for a number of reasons:

  • Several receiving methods, including: bank account, cash pickup, and mobile wallet dependent on destination country
  • Can be used to transfer money in-country and abroad
  • Ability to pick up cash in dozens of currencies including US dollars, euros, GBP, Mexican pesos, and Indian rupees.
  • Ability to track payments until they’re safely in the recipient’s hands.
  • MoneyGram Plus Rewards loyalty program allows consumers to enjoy discounts, special offers and promotions.
  • 24/7 user support

Consumer Support

MoneyGram has received strong feedback for its 24/7 user support. It offers an extensive FAQ page with answers to most questions. The team can be contacted via the Live Chat tab on the right-hand side of the screen on the MoneyGram website, and by toll-free number from most countries.

Privacy and Security

MoneyGram is a safe and reliable way of sending money in-country or abroad. When you submit a transfer, you receive an email or SMS with your reference number so you and your recipient can track the money transfer. MoneyGram says it authenticates consumers’ identities to ensure personal and financial safety and to prevent fraud.

Bottom Line

MoneyGram is a respected global provider of money transfers and other payment services. Its doors are open to consumers from all around the world via website, mobile app, and its physical locations. It enables consumers to send money to bank accounts or to physical locations for cash pickup, with turnaround times ranging from just a few minutes to next-day delivery at most. MoneyGram is completely transparent about fees and charges, and even allows consumers to track transfers through to their final destination.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

MoneyGram
MoneyGram
ExcellentReviews 5,534
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Trustpilot reviews

See what some costumers are saying about MoneyGram
MoneyGram
ExcellentReviews 5,534
on
Excellent
71%
Great
14%
Average
4%
Poor
2%
Bad
9%
  • author
    Iva Melvina Kelly
    2 days ago
    I transferred money twice and the…

    I transferred money twice and the system is efficient/flawless. Good experience

    ...

  • author
    Mr Papaceco DA COSTA
    Nov 27, 2021
    Good

    Good I lyke is very faster

    ...

  • author
    MoneyGram Customer
    Nov 26, 2021
    Its so helpfull and Quickly

    Its so helpfull and Quickly

    ...

  • author
    David
    Nov 26, 2021
    I found moneygram very useful and easy…

    I found moneygram very useful and easy to use I will recommend it to my friends and family

    ...

  • author
    Bennette
    Nov 26, 2021
    The service is most efficient

    The service is most efficient, accurate and sincere, making all involved never disappointed.I have been using it, have had to make one inquiry which was dealt with in due time. That too was courteous even though I had hoped for different outcome! It appears that the rates are most reasonable comparatively. I recommend the service highly. I did not see this request until moments ago.

    ...

  • author
    J Z L
    Nov 21, 2021
    Easy quick service

    Easy quick service. I am very happy with the service I received

    ...

  • author
    Shahzad
    Nov 20, 2021
    Excellent and reliable service,

    Excellent and reliable service,

    ...

  • author
    Denciana
    Nov 20, 2021
    Very good and very help me to send…

    Very good and very help me to send money easily to my families

    ...

  • author
    Maria
    Nov 19, 2021
    So far it has been a wonderful trouble…

    So far it has been a wonderful trouble free experience Thank you

    ...

  • author
    Joe
    Nov 17, 2021
    Collect money in no time 👍

    Collect money in no time 👍

    ...

  • author
    Mamagay
    Nov 17, 2021
    Moneygram the fastest way to send and receive money

    Love moneygram very easy to use and quick to collect.

    ...

  • author
    Mariazinha
    Nov 17, 2021
    Miss

    Very good service

    ...

  • author
    private
    Nov 15, 2021
    Worst

    Worst extremely rude bad cus service refused to send my money even though I have used them several times and sent it to the same person several time

    ...

  • author
    Gavi
    Nov 15, 2021
    I would like that you specify the fees…

    I would like that you specify the fees when people send money abroad. from bank to bank.

    ...

  • author
    Ryan Fernandes
    Nov 13, 2021
    Great service… Totally recommended.

    Very easy and convenient money transfer service using the MONEYGRAM app. Good exchange rate compared to other services I use and the funds are received almost instantly. Only once I had an issue where the funds didn’t arrive for about 3 days but then the issue was on the receiver side as it was a bank holiday there so they didn’t settle the transaction for a large amount. But a quick chat with an agent and they looked into it and managed resolved the pending transaction quickly.

    ...

  • author
    Lucille Vigilant
    Nov 13, 2021
    App is so easy to use

    App is so easy to use, money transferred within seconds, at a reasonable price

    ...

  • author
    Blaise
    Nov 12, 2021
    The service is just straightforward and…

    The service is just straightforward and easy to use.

    ...

  • author
    Ms FKT
    Nov 10, 2021
    Good service

    I have been sending funds overseas to my loved ones. I always receive good services except when it comes to changing a receiveur's details in case of mistake, one can get a headache over a simple procedure.

    ...

  • author
    Joe P
    Nov 10, 2021
    Never going to use moneygram again.

    You Won’t be able to change details after you click send, you have to cancel the transaction, then moneygram chargers sending fee the rest of remaining money you will get refund within 2 weeks. Not to mention moneygram exchange rate is very low, so moneygram makes money from us twice from sending and low exchange rates. Never going to use again.

    ...

  • author
    Dian Isola
    Nov 10, 2021
    peace of mind

    There is nothing better for peace of mind knowing your loved ones receive their money without a hitch and with speed serviced by Moneygram. Thank you. Now It is time to do it again! 😊

    ...

  • author
    Sophia
    Nov 09, 2021
    Great 👍

    moneygram is great 👍

    ...

  • author
    Serghei
    Nov 08, 2021
    Service works great, but expensive

    Service works great, but commission is unfair. As result not sure that I will use it any more as I don't see a reason at such cost.

    ...

  • author
    Makhan
    Nov 07, 2021
    Website most of time keep freezing…

    Website most of time keep freezing especially after filling all details then press submit, screen just stay white , nothing happens even waiting for longer , have to refresh the page then I have to start everything again , then same story again , it is too much annoying

    ...

  • author
    Chinemerem
    Nov 07, 2021
    There is need to improve in feedbacks…

    There is need to improve in feedbacks and customers services.. I have one transaction that did not go as expected, even after complaint, they could not resolve it.

    ...

  • author
    Nadia
    Nov 07, 2021
    Its one of my best to send money with

    Its one of my best to send money with, reliable.

    ...

  • author
    Erdinc
    Nov 06, 2021
    Its easy quick and fast very responsive…

    Its easy quick and fast very responsive great service

    ...

  • author
    Sandeep
    Nov 06, 2021
    Gud and very easy.

    Gud and very easy.

    ...

  • author
    Jag
    Nov 06, 2021
    Exellent service

    Exellent service

    ...

  • author
    Allie
    Nov 05, 2021
    As of now your service is fantastic

    As of now your service is fantastic, please keep it up. Cheers

    ...

  • author
    Florin
    Nov 05, 2021
    Super

    Super ok and again 👌 super

    ...

  • author
    Adi Dobui
    Nov 05, 2021
    Sent money two days ago

    Sent money two days ago, today when the receiver went and picked it. MoneyGram cancelled it for no reason. And because of the exchange rate I had to pay more… tactics

    ...

  • author
    Olga Bark
    Nov 04, 2021
    Thank you for your services!High…

    Thank you for your services!High quality,fast and safe!

    ...

  • author
    Miqdad
    Nov 04, 2021
    Very fast service and I like their…

    Very fast service and I like their communication.

    ...

  • author
    Abu
    Nov 04, 2021
    Very easy and safe to use.

    Very easy and safe to use.

    ...

  • author
    Bilal
    Nov 04, 2021
    Change mobile

    Good afternoon It is very good web

    ...

  • author
    Alex
    Nov 04, 2021
    I have had no problem send money to…

    I have had no problem send money to friends and family back home

    ...

  • author
    Marta-Isabela Ignatescu
    Nov 03, 2021
    Safe

    Quick, easy and safe

    ...

  • author
    MOMODUBAH BANGURA
    Nov 03, 2021
    Excellent.

    Excellent , Excellent service all-round , fast and efficient

    ...

  • author
    Julie
    Nov 03, 2021
    After as I was treated as a criminal…

    After as I was treated as a criminal why and how I use my money and why a send money to my family and my family spend those money I WILL NEVER USE YOUR SERVICE AGAIN

    ...

  • author
    Stelian Petcu
    Nov 03, 2021
    The best one

    The best one . I'm really happy with Moneygram. Thanks so much !

    ...

  • author
    Elisabeta
    Nov 03, 2021
    Easy and quick to use and cheaper than…

    Easy and quick to use and cheaper than other companies

    ...

  • author
    Darko
    Nov 02, 2021
    Very good service simple to use not…

    Very good service simple to use not charge a lot fee

    ...

  • author
    Mary
    Nov 02, 2021
    Very quick and reliable service

    Very quick and reliable service. Satisfied with customer.

    ...

  • author
    Barry
    Nov 02, 2021
    Simple to use and secure very pleased…

    Simple to use and secure very pleased with the service provided.

    ...

  • author
    ADEEL MASOOD
    Nov 02, 2021
    Hi your exchange rate is lower than other and also fee charges

    Hi um sorry to say Ur money transfer rate is lower than other and also fee

    ...

  • author
    Klevis
    Nov 02, 2021
    Well done

    Well done gays

    ...

  • author
    Mufeed Farah
    Nov 02, 2021
    No issues excellent service.

    No issues excellent service.

    ...

  • author
    James Koroma
    Nov 02, 2021
    An only ask for a bank transfer to be…

    An only ask for a bank transfer to be avaliable in Sierraleone as you people are doing an excellent job. Thanks

    ...

  • author
    Piyushkumar Patel
    Nov 02, 2021
    excellent platform to transfer the…

    excellent platform to transfer the money all over the country. good exchange rate as well.

    ...

  • author
    Amos
    Nov 02, 2021
    Great Service

    It's been great sending money through MoneyGram services. The only problems is with the Nigerian banks/bankers. This is in the sense that some of our receivers in Nigeria are novice about what currency they will be receiving from the bank. Instead of the bank explaining to the receiver that the money can only be received in dollars, the information that is passed to the recipient is that the money is not reflecting in their account, so therefore it's like we the sender is lying to the family member that we have sent them some money. I don't know how you are going to work on this issue as it is frustrating to both the sender and the receiver. Thanks.

    ...

  • author
    Raja
    Nov 02, 2021
    My transaction did not go through and…

    My transaction did not go through and they did not give me a refund.

    ...

  • author
    Naseem
    Nov 02, 2021
    Easy to use app

    Easy to use app, good competitive rates

    ...

  • author
    Kamini Thanki
    Nov 02, 2021
    Most easiest app to use to send money.

    Most easiest app to use to send money.

    ...

  • author
    Sabrina
    Nov 02, 2021
    Quick and easy

    So easy and fast money transfer

    ...

  • author
    Melanie
    Nov 01, 2021
    I love money gram

    I love money gram. It’s easy to use and convenient. If you have an emergency money gram is the fast and easy way to send money.

    ...

  • author
    Luiza Andreea Bruma
    Nov 01, 2021
    Good app

    Good application

    ...

  • author
    Nigel Chipps
    Nov 01, 2021
    Slick

    Slick, seamless service for destinations where recipients can use the money wallets on their phones, or a nearby agent...BUT useless for remote areas like Northern India 😊

    ...

  • author
    S W
    Nov 01, 2021
    Money transfer made easy

    Brilliant, convenient, quick & simple.

    ...

  • author
    MH
    Nov 01, 2021
    Excellent

    Excellent Excellent

    ...

  • author
    Ioannis
    Nov 01, 2021
    Just the download app doesn’t work I…

    Just the download app doesn’t work I have to do it for google

    ...

  • author
    Angel
    Nov 01, 2021
    not as many outlets

    Really good service but not was many outlets as nearest competitor

    ...

  • author
    Tom
    Nov 01, 2021
    I can say your services are good and…

    I can say your services are good and quick as possible. But the only thing I have in mind is the freedoom of controlling the transfert: I send moneys online,but I have difficulties of changing the name ofreceiver in case this waswrongly writting.Please give us this option to do that.Thsank you

    ...

  • author
    Mrs Ayolala
    Nov 01, 2021
    User friendly app

    User friendly app. However it is misleading as the rate quoted at start is not the same that will be paid out.

    ...

  • author
    Avtar
    Nov 01, 2021
    Monegram service

    Very good service.never ever any problem.quick and efficient.I am very satisfied with money transfer.

    ...

  • author
    Ghassan
    Nov 01, 2021
    Very useful app to use to transfer…

    Very useful app to use to transfer money very good on fee rate and quick and easy to use.

    ...

  • author
    Sherif
    Nov 01, 2021
    Easy to use website

    Easy to use website. Very quick service. Reasonable commission.

    ...

  • author
    Sangeeta
    Nov 01, 2021
    Service is good

    Service is good , efficient , fast and reliable.

    ...

  • author
    Edderson
    Nov 01, 2021
    For me money gram is fast and easy to…

    For me money gram is fast and easy to navigate around. I have been using money gram for a while now without any issues.

    ...

  • author
    Dawn
    Nov 01, 2021
    Very easy to use

    Very easy to use, save time and money from queuing up.

    ...

  • author
    Mais Abed Elkhalik
    Nov 01, 2021
    Fast service ever

    Fast service ever

    ...

  • author
    philip
    Nov 01, 2021
    Money sent easy and quickly.

    Money sent easy and quickly. But the exchange rate needs to be better for me to use more often

    ...

  • author
    Vishal Vasudev
    Oct 31, 2021
    I send my money to my own account to…

    I send my money to my own account to India, did not receive in account for 5 days, tried calling and raised complaint 3 times through their site, no response from them. Finally cancelled the transaction which caused me extra money and send again through other online services. Never will use this fraud service again.

    ...

  • author
    Richard Annan
    Oct 31, 2021
    Delayed transactions sometimes

    In most cases your transaction goes through fine but sometimes one have to call the customer service team before the recipient can get the remittance

    ...

  • author
    Jaime
    Oct 31, 2021
    Verry good

    Verry good app,and verry easy to use..

    ...

  • author
    Malicia
    Oct 31, 2021
    Great app

    Great app! Easy to use and cheaper to send money from my comfy bed or chair. Can even send when im on the move. Love it and have recommended it to several others.

    ...

  • author
    Solange
    Oct 31, 2021
    Great transaction

    I am so happy every time send money back home I paid less charges and my family received it when needed

    ...

  • author
    Ionela
    Oct 31, 2021
    Its a very good aplication

    Its a very good aplication

    ...

  • author
    Mrs Calderon
    Oct 31, 2021
    I'm happy with the service

    I'm happy with the service, however I would like to receive good deals. I send on average 3 times a month to my family. The only offer received has been the the 40% fee discount after 5 transactions. Well it is a moderate offer but not significant after years of sending money. Regards, Mrs Calderon

    ...

  • author
    Mr Malik
    Oct 31, 2021
    Very good service

    Very good service. Fast n efficient.

    ...

  • author
    Realmccoy
    Oct 31, 2021
    Transferring money to my niece in…

    Transferring money to my niece in Jamaica, was simple straightforward and funds available for collection in matter of minutes. With loyalty scheme, you earn discount fees.

    ...

  • author
    Goran Markovic
    Oct 31, 2021
    Fast and safe

    I am a new user of Moneygram, only a couple of months. Based on my experience so far, everything works without problems, quickly and safely. I sincerely recommend everyone to try Moneygram and they will not regret it.

    ...

  • author
    Patrick Marume
    Oct 31, 2021
    Wonderful service after l used…

    Wonderful service after l used initials on middle name, they could not collect the money. I used chat to connect to moneygram and the issue was resolved straight away after going through security checks. Really appreciate Moneygram services and thumps up for the agency who supported me for resolving my problem without delay. Great services

    ...

  • author
    Paul
    Oct 31, 2021
    Quick and easy to send abroad Money…

    Quick and easy to send abroad Money pick up easy to Will use again shortly

    ...

  • author
    Virginia
    Oct 30, 2021
    I enjoy using Money gram app so easy to…

    I enjoy using Money gram app so easy to use I would recommend to friends and family.

    ...

  • author
    Jasvir
    Oct 30, 2021
    Good service .

    Good service .

    ...

  • author
    first time buyer
    Oct 30, 2021
    great

    great app. very satisfied

    ...

  • author
    Abdul
    Oct 30, 2021
    Good service money received on time

    Good service money received on time

    ...

  • author
    Genoveva
    Oct 30, 2021
    Everything is ok.

    Everything is ok.

    ...

  • author
    Dino
    Oct 30, 2021
    Easy Safe fast and confortably

    Easy, Safe, fast and reliable sending money with MoneyGram specially through the App. Easy to retrieve history for sending to the regular people.

    ...

  • author
    Francisco
    Oct 30, 2021
    You are the best

    You are the best

    ...

  • author
    Michael
    Oct 30, 2021
    Always hassle free

    Always hassle free to send money to family and to pay for work to be done on the family home.

    ...

  • author
    Anil
    Oct 30, 2021
    Hi ,sorry to say your service in case…

    Hi ,sorry to say your service in case is very poor ,I have tried many times to send money from your app ,is always moneygram error,

    ...

  • author
    Jas
    Oct 30, 2021
    Very good

    Money gram is a great, reliable and secure transfer method to send money abroad. Very hassle free too!

    ...

  • author
    Fawaz
    Oct 30, 2021
    Its a good rate and I really like it

    Its a good rate and I really like it

    ...

  • author
    Jorge
    Oct 30, 2021
    Good service

    Good service

    ...

  • author
    Kerry-Ann Senior
    Oct 30, 2021
    Inadequate and inappropriate service by Moneygram

    Inadequate and inappropriate service by money gram 1) Disrespectful behaviour by customer service representative. 2) I thought all Moneygram service centers were under one international body, I am still confused when uk Moneygram service stated they had released my money and Jamaica money gram team is holding my money stating that I have exceed, while that is not the case. The banking institution where the pickup service to collect and place in my account. ALL THIS WAS BLOCKED BY JAMAICA MONEYGRAM SERVICE, I AM STILL CONFUSED AND AWAIT A SENSIBLE RESPONS FROM MONEYGRAM. I further request a refund of my transaction fee of 3.99 pounds because the transaction was not completed, I had to cancell and resend dividing the money, which cost me more to resend. Complaint was done for both situations which response was received but no solution or rectification done.

    ...

  • author
    Emanoil
    Oct 30, 2021
    The best TransferMony

    The best TransferMony

    ...

  • author
    James
    Oct 30, 2021
    My experience with MoneyGram is that of…

    My experience with MoneyGram is that of an efficient and customer friendly organisation. On the few occasions that I needed to communicate with them online or by phone, I am happy to use and mean the term 'efficient and customer friendly'.

    ...

  • author
    Vadivu
    Oct 30, 2021
    very good service I like very much

    very good service I like very much good luck

    ...

  • author
    Constantin
    Oct 30, 2021
    I'm happy!

    I'm happy to use moneygram!

    ...

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