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moneycorp Review

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Reviews 6,115

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Katy Ward
Katy Ward
May. 03, 20214 min read

moneycorp summary

Established in 1979, moneycorp offers money transfers and foreign exchange services in more than 190 countries and over 120 currencies. Users can send one-off international payments through its free accounts and schedule regular automated transfers to friends and family worldwide.

Pros

  • Rates typically 3-4% better than high street banks
  • Live rate information on website
  • No account opening/maintenance fees

Cons

  • App not available in the US
  • No transfers from credit cards
  • Electronic transfers not insured by FDIC scheme
moneycorpat a glance
4.2

Editorial score

Fees?

No transfer fees

5.0

Transfer time

Within 2 working days

3.0

Customer service

Help from an agent over the phone or through live chat available

4.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices

4.0

moneycorp moneycorp Visit Site

moneycorp Fees and Rates

moneycorp doesn’t charge any fees to open an account or to use its online platform. It also claims to offer rates that are typically 3-4% better than those available through high street banks. 

Before making a transfer, users can monitor live exchange rates on the moneycorp website. To ensure you receive your desired rate, the company enables you to set up a target rate on your account and then notifies you by text or email when it becomes available.

How Does It Work?

If you’d like to send funds via moneycorp, the first step is to sign up for a free account online. To do so, you’ll need to provide the following information about yourself:

  • Name
  • Contact details
  • Social Security number
  • The primary currency you’ll be using 
  • The purpose of your transfers
  • Estimated yearly transfer volumes

Once you’ve created an online account, you can add funds, nominate transfer recipients, and send money abroad. If you’d feel more comfortable dealing with an advisor, you can make your transfer over the phone through one of moneycorp’s agents.

Although the details you’ll need to provide in order to send money abroad will vary depending on the destination country, you’ll often need to give information such as:

  • The recipient/sender name and address
  • The branch addresses of relevant banks
  • SWIFT codes 
  • Local bank code (Transit in Canada, SORT in England, BSB in Australia, IFSC in India)

Depending on where you’re sending money, you may also need to provide additional details such as tax ID numbers and phone numbers.

How Long Does It Take?

Most money transfers take between 2 and 3 working days to arrive in the recipient’s bank account. However, there may be delays resulting from factors outside moneycorp’s control, such as financial regulations in the destination country.

Once your payment has been sent, the recipient will receive an email to let them know the transaction is complete. At this point, you’ll also receive a summary outlining details of the transfer, such as the currency used and the amount exchanged.

moneycorp’s Top Highlights

If you’re considering transferring money abroad, moneycorp offers a number of features that set it apart from its rivals, including:

  • Rates typically 3-4% lower than high street banks
  • A 20-year history of operating in the US and 35 years globally
  • A service based on individual transactions with no obligation
  • The ability to make one-off payments or set up regular automated transactions

Customer Support

If you need to contact moneycorp, you can do so over the phone or via email. Its customer support hours are 8 am to 5 pm (EST), Monday to Friday.

As well as a toll-free number for queries from inside the US, the provider also has a dedicated phone number for customers outside the US.

When we contacted moneycorp by email, we received an extremely polite and detailed response within a couple of hours.

Privacy and Security

moneycorp has a comprehensive privacy policy on its website, which explains exactly how your data is collected and used.

Should you feel concerned about cybersecurity, you’ll be reassured to learn that moneycorp requires two-factor authentication on its accounts, which means you’ll need to enter two passwords or pieces of security information to verify your identity.

Although your transfers won’t be covered by the US government’s FDIC scheme, moneycorp is governed by state banking regulators and the UK’s Financial Conduct Authority (FCA).

Online Experience

When we trialled the site, we found it extremely easy to navigate, with all key pieces of information readily available—even to those completely new to the service. We were particularly impressed by its live rate feature, which enables users to track up-to-date information before transferring funds.

Although moneycorp offers its UK customers an app, this isn’t currently available in the US, which could be an obstacle for those who would prefer to move money on the go.

Summary

If you’re looking for a convenient and affordable way to transfer funds abroad, moneycorp is an attractive option thanks to its bank-beating rates and user-friendly online experience. Although your funds won’t be insured by the FDIC scheme, the company is regulated by the UK’s FCA and has been long-established both in the US and internationally.

Methodology

This review was compiled using information on the company’s website and by contacting its customer service team.

moneycorp moneycorp Visit Site


Katy Ward
Written byKaty Ward

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about moneycorp
moneycorp
ExcellentReviews 6,115
on
Excellent
77%
Great
9%
Average
3%
Poor
2%
Bad
9%
  • author
    Gary Hollowell
    20 hours ago
    Professional and helpful

    I was introduced to Moneycorp by an Abogado (Spanish lawyer) for the purposes of transferring proceeds of a probate from Spain to the UK. The staff, in the Moneycorp offices of the relevant countries, spoke excellent English, were able to explain the process in terms I could understand and had the patience to explain, in simpler terms, the parts of the process that I hadn’t grasped first time around. I was also impressed with the effort made by the staff to keep me informed of the progress of my transaction, both by phone and by email. The ‘online’ system is also remarkably easy to use. In summary, the Moneycorp staff were professional and helpful. Similarly, the ‘online’ systems are ‘user friendly. I would not hesitate to use their services again.

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  • author
    J Bilcock
    3 days ago
    Very high level of service

    Very high level of service, personal and very helpful. Great international teamwork for our complex transactions. Definitely value-added service.

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  • author
    Steve P
    Nov 18, 2021
    GBP to EUR Transfer - Professionally Handled

    Ian Pitts and Mar Bonnin Palmer facilitated the GBP to EURO transfer for a property purchase in France for our family. We found both to be reassuring, very responsive and professional.

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  • author
    Ravi Singh
    Nov 17, 2021
    5* service

    Kamlesh lad was excellent in helping me deactivate my account he assured me that he would contact me as soon as my account was reactivated. Very goo service high recommend.

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  • author
    Chloe Mason
    Nov 16, 2021
    Moneycorp are the friendliest and most…

    Moneycorp are the friendliest and most helpful company that I know. They are always available to speak to you and guide you through the process of ordering and sending money abroad. I would highly recommend them for the best customer service and efficiency.

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  • author
    Brian Toyn
    Nov 12, 2021
    The latest request was handled with due care

    The latest request was handled with care and politeness. I could not offer any change to the procedure.

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  • author
    Eric Veldboer
    Nov 12, 2021
    I needed to re-activate my account…

    I needed to re-activate my account after not using it for two years. One phone call and a quick re-validation process via email was all it took. I was back online in less than an hour. Fantastic service and people on the end of the phone that know what they are doing.

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  • author
    Sam Bone
    Nov 09, 2021
    A revolting company

    A revolting company, praying on people who need to travel at the last minute. Getting €285 cost me £305. That's a 'fee' of £50 compared to pre-planned at post office. They have 0% commission plastered all over their units. Absolute disgrace. Gatwick should kick them out of their airport

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  • author
    Nerys
    Nov 08, 2021
    Truly awful

    Truly awful! Do not bank with them and when you email them they don’t respond - await “please email us with details” reply”! My balance has been removed by them with no reasoning why and when you can they can’t explain why you are out of pocket and even their own logs of transactions don’t add up! Useless!

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  • author
    Cheekychap
    Nov 08, 2021
    Appauling Service and Don't care attitude

    Two weekends now we have been unable to access the funds on our account whilst away on holiday. All due to maintenance on their systems they failed to advise their customers about beforehand. Customer service is a joke, it's been a week now since I last heard from them to resolve this situation and they really don't care once they have your money There are many much more competitive companies out there that I will definitely be using in future Clearly who ever wrote this reply never read the review and shows how bad their service is

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  • author
    Mr Swift
    Nov 05, 2021
    Ian Pitt’s was first class

    Ian Pitt’s was first class, I’d like to employe him

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  • author
    Jane Hendricks
    Nov 01, 2021
    Great service and very nice people

    Great service and very nice people , efficient and great communication

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  • author
    Derek Hough
    Oct 29, 2021
    Consistent Excellence

    I have used Moneycorp for the last 15 years and their service has always been consistent, fast and professional. A remarkable achievement over such a long period.

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  • author
    VIP
    Oct 28, 2021
    Excellent & easy

    Excellent Very efficient - no fuss and polite and friendly staff

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  • author
    Mr M Gee
    Oct 26, 2021
    I have an account with Moneycorp

    I have an account with Moneycorp . I usually have no problem at all and the transfers go through seamlessly Unfortunately I made a slight error in my input and it didn’t immediately go through. A phone call to Moneycorp and some excellent help from a lady called Salma Yasmin and my transfer was completed in no time. Very well done to all at Moneycorp Mike Gee

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  • author
    STEVE
    Oct 22, 2021
    I have used Moneycorp since 2003 and…

    I have used Moneycorp since 2003 and there operation is second to none. They take the stress out of foreign currency exchanges and are there to help at all stages of transactions big or small. A 5 star company 😊

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  • author
    Robert Cowley
    Oct 20, 2021
    First class service.

    I have been delighted with the service offered by Moneycorp but in particular the professional, friendly and courteous approach of my contact Can Torgut. I move my pension funds from $ to £ each year and he has assisted me for several years now to the point that I choose to use Moneycorp because of him. I have also recommended Moneycoprp to several ex pat friends because of the service he has given. All in all he is an asset to the organisation. Needless to add I do not know him personally indeed I have never met him so my opinion is based purely upon my dealings with him which is only once perhaps twice per year yet he remember me each time.

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  • author
    Kavabata
    Oct 20, 2021
    Dangerous: the can take your money away from you

    They opened account, got in advance a description of planned operations, and after they started, they waited to get money on account (over 100k USD) and then suddenly cut off the access to account without notice. A week has passed, still no information and no access

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  • author
    Janet
    Oct 18, 2021
    Excellent service from Moneycorp!

    We've been using Moneycorp for over 15 years now, and never had a problem. Quick, efficient and trustworthy with decent rates. Always polite, especially today, thank you Crosbie. Another bonus; today, Crosbie is routing our Euro purchase via the Moneycorp office in Germany, thereby avoiding the 12euro 'Transfer charge'. Well done.

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  • author
    Jean Bishop
    Oct 11, 2021
    My experience with Moneycorp was very…

    My experience with Moneycorp was very good and helpful as always. I wouldn’t hesitate to recommend them.

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  • author
    Lynne Carey
    Oct 08, 2021
    I am sorry I even tried this company

    I am sorry I even tried this company I gave them a lot of personal and financial details to open an account. They tried to charge over $300 more than I authorised to find account. I want to close the account and have personal info sent them cancelled.

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  • author
    Sophie
    Oct 05, 2021
    Efficient and Polite staff

    Spoke to Ian in Customer Service today and he was lovely, well spoken and very helpful. Thanks Ian!

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  • author
    samantha redgwell
    Oct 05, 2021
    Very helpful - thank you

    Dealt with Bradly Ronan who was extremely helpful and efficient. 5* service from him and look forward to working with him on our future transfers

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  • author
    Stephen Topple
    Sep 30, 2021
    Great customer service

    Hannah Hobday patiently and kindly helped me resolve the problem brought about by MoneyCorp's systems that would not permit two Euro pre-paid cash cards (one of which had expired) on the same email account. I now have a very positive attitude to the MoneyCorp Card and hope that Hannah is as valued by her employer as much as she is by this customer.

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  • author
    Neil G Van Luven
    Sep 28, 2021
    Salma Yasmin was great

    Salma Yasmin was great! She explained how the system worked and was very thorough - excellent. I have no hesitation to recommending Moneycorp to anyone.

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  • author
    Catherine Roberts
    Sep 17, 2021
    Thank goodness for Moneycorp!

    Thank goodness for Moneycorp! We came to them in desperation, having been royally messed around by our personal bank (I won't name THEM to avoid any 'issues', but they are one of the main UK high street banks) who failed (without any explanation) to send several authorised international payments to our French bank account (which we have for our house in France) causing us huge problems. The fantastic customer service we have received from Moneycorp just highlights the dreadful customer service we experienced with our UK bank over the previous 36 hours. Moneycorp talked me through the whole process of setting up a new account and helped me to make the first payment to the French bank this afternoon. We will now use them for all of our future French bank payments (and any other international payments that may arise). Thank you Ian (today) and Kamlesh (yesterday) - fantastic customer service on both occasions - it seems like you have got the balance just right - a really efficient system but with a human touch! Cathy & Andy

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  • author
    Noel Price
    Sep 09, 2021
    Outstanding customer Service

    Nasima Ali gave me absolutely outstanding customer service when I had to arrange to transfer a large amount of money from Spain to England. This is a highly intelligent and highly responsive woman who listen to my needs and when things changed knew exactly what to do to make sure the final outcome was as I had requested. Moneycorp makes you realise just how rubbish the service has become at High Street retail banks who rely on automated process of the outcome. As it’s about the staff. Talking to staff such as Nasima remind you have customer service used to be 30 years ago and how it still should be today with organisations such as banks.

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  • author
    Sean Deville
    Sep 09, 2021
    Horrible company to do business with.

    Horrible company to do business with. Very poor communication, can take close to 2 weeks to get any kind of response to queries. Difficulty paying money in with a debit card. Even when you are a long-standing customer, they throw bureaucracy at you, which can hold up payments for weeks.

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  • author
    Penelope
    Sep 08, 2021
    Staff are the soul of patience and professionalism

    I have had little more than a nightmare trying to set up an account to pay fees at a school in Kenya. My account manager and three staff in private client customer services have been nothing but helpful, patient and professional in assisting me. The problems were the faulty information given by the school and the mass of additional information required to enable transfers to Kenya. If only other organisations employed such people the world be a happier place.

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  • author
    johanna ryan
    Sep 04, 2021
    great help and knowledge

    great help and knowledgely

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  • author
    Ian
    Sep 02, 2021
    Card Expired

    Just about to travel to Canada, and checked my Explorer card only to find it had expired with cash in the account. Talking with several customer service representatives it appears that once the card has expired MoneyCorp do not replace the card (so in these Covid times when travel has been restricted do check your expiring date) and you have two options: (i) close the account and transfer the money to a new card (which you have to apply for), or (ii) close the account and transfer the money into a current bank account (with charge of £6 and at current exchange rates). As the customer service team explained, this is not a bank account and it is up to customers to check the expiry date on their MoneyCorp Explorer card.

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  • author
    Sonia
    Aug 31, 2021
    Helpful customer service team

    Using this kind of service for the first time, I was a little unsure of what I was doing. Had some issues with the platform but the service team were very helpful, polite and friendly.

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  • author
    Erik Näslund
    Aug 31, 2021
    Best customer support I've ever experienced

    I was planning to do an exchange from USD to EUR. My local bank could not offer me a rate I was happy with. Instead I turned to MoneyCorp and quickly got a quote for a great exchange rate. My local bank eventually came around and offered me a decent rate in the nick of time, so I ended up going with them instead. This was simply because I value the simplicity of not having to transfer the money more than necessary. However I did test transfers and currency conversions, so I still got a limited experience with how it all works. They KYC process was one of the smoothest I've ever experienced. There's a decent amount of documentation needed out of necessity, but MoneyCorp makes it painless to provide it with a very automated sign up flow. Because of some particulars I ended up talking to their support, and it was the best support I've ever experienced. Super quick response times and they really knew what they were doing. They provided me with all the necessary information without me probing for it. The online interface itself is very easy to work with, and the instructions for how to deposit / withdraw funds are crystal clear. There's a great audit trail of events in the online interface and via email, so you always feel safe knowing what's going on. Even though I didn't end up using MoneyCorp this time I will definitely recommend them to others, as well as use them myself in the future. Negotiating rates with normal banks is a hassle that I will try my best to avoid now that I know what's involved.

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  • author
    Mark Smith
    Aug 27, 2021
    Resolved issue

    We have being using Money Corp for around 10 years. We have always had exemplary service. This is the first time a transfer didn’t arrive on time. However Mohammed and Ajay were quick to resolve the issue which was down to the bank in Madrid. Thank you for the help and support.

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  • author
    Andy B
    Aug 27, 2021
    Replacement Explorer Card

    Have been using Moneycorp for overseas payments and had an Explorer card. Online overseas payments have worked well. BUT,... tried to renew my Explorer card and got through to a customer service person who was just reading from a script. Told me to apply online. Did that -no acknowledgement. Rang again to be told security details didn't match - have been the same for years. All I want is a replacement card- it cannot be that difficult.

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  • author
    Linda
    Aug 25, 2021
    Quick service

    Moneycorp responded quickly to our enquiry and set the wheels in motion with minimum fuss

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  • author
    Malcolm Painter
    Aug 24, 2021
    After the debacle between me and my…

    After the debacle between me and my bank which led to a couple of sleepless nights while money was being transferred from Australia, I much appreciated help and advice from various members of Moneycorp. Thank you. Mac

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  • author
    Rob Neighbour
    Aug 24, 2021
    Great Customer Service

    I itended to use Moneycorp to exchange currency for a holiday but made a mistake in signing up and accidentally transacting an FX exchange, which was totally my fault as I was rushing. Immediately called Customer Service and was patched through with very little wait time. Customer Service dealt with the different departments necessary to not only get me my money back but also to waive the charges I would otherwise have had to pay. Above and beyond service from the Customer Service team and I am left very impressed and happy. Thank you MoneyCorp!

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  • author
    AWAIS AKRAM
    Aug 23, 2021
    they are scamer

    they are scamer. took the money and blcoked my account and not refunded my money

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  • author
    Winifred Headford
    Aug 23, 2021
    Well Done in making me Happy

    I had need to discuss a transaction I had made on line and found all staff helpful kind and considerate, details were explained fully and I was given information and advice on all my questions. I am delighted with the service I receive and will continue to use moneycorp for all my transactions. Thank you all especially Ajay Sahota who gave such a good service. Mrs W. Headford

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  • author
    D travel
    Aug 23, 2021
    Terrible exchange rate and refund refused

    I purchased euros at Gatwick airport and realized I have paid over £50 more than I would had I purchased at the Post Office before travelling to the airport. I went back to the desk to request a refund and was informed they do not have the facilities to refund back into a debit or credit card. Had I paid in cash they would have been able to do this for me. In my opinion the company are exploiting travellers who may be in a rush or who have limited understanding of currency exchange rates. It is very common to use a card to make purchases and nowhere is it displayed that a refund will not be given on a card. I would recommend everybody purchase travel money elsewhere beforehand or take out cash from an ATM at your destination. I will certainly be advising colleagues, family and friends against using this company. This is appalling customer service.

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  • author
    Volker
    Aug 23, 2021
    Reliable service with great rates

    Reliable service with great rates. Have used, Moneycorp several times to exchange cash US. Save £500 on a $130,000 transaction compared to using bank. Only issue is it takes longer to get money from Moneycorp bank in UK to my UK bank than it does to get $ from US to UK. Nit sure if this is simply that American banks are just more efficient of Moneycorp is slow transferring within the Uk.

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  • author
    Life's Too Short
    Aug 18, 2021
    Very very good experience and customer…

    Very very good experience and customer service from Beatris dealing with issue quickly and efficiently.

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  • author
    Fiona MacDougall
    Aug 16, 2021
    Transfer of gift money and necessary required information very successfully handled

    transfer of money gift and required information very successfully handled by advisor at Monercorp

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  • author
    AWAIS AKRAM
    Aug 16, 2021
    You are not authirzed

    after setting up the deal they don,t let me log in to my account, wheni,m trying to log in its says You are not authirzed, and the customer service team does not knwo anything about it. and indeed i was asked for lot of documnets today and i have sent them and let,s c what will next and will update it review soon

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  • author
    Zoli
    Aug 15, 2021
    Worst exchange rate ever.

    Worst exchange rate ever. GBP to EUR Moneycorp in 0.94 Bank is 1.12 Other exchange companies are 1.24

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  • author
    Massimo Mazzanti
    Aug 12, 2021
    Good until a few days ago, awful in the last week

    The card worked fine until a few days ago. very poor customer service. I was never able to use the app, I called customer service a few times about that, trying to fix it, they told me they would investigate and let me know, they never called me back or sent me any emails but I can log in using the browser. In the last few days I've been unsuccessfully trying loading my card, the error message at the end of the process was generic. i called customer service, I sent them the screenshots of the errors, they passed me to other teams, tried again, they told me to call my bank to check if the error was on their side or from the VISA circuit. I called my bank (no issues on their side), call customer care again, and finally one person told me that they have being this issue for the last few days and many customers had the same blockage. they don't know when this will be fixed. I've been on the phone for hours for no reason, running around they could have told me about their issue days ago. Now I'm on holiday unable to use my currency card and wasting hours at the phone for no reason. Another very annoying thing about the customer service process is that the automatic message is asking you your 16 digit card number, date of birth, and other security checks, when you actually talk to an agent you have to do exactly the same thing again, telling them again the 16 digits, the date of birth and all the security checks you just did

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  • author
    Penny Weaver
    Aug 11, 2021
    A first class service

    I have been using moneycorp for a number of years. I cannot say how delighted I am with their service. The website is easy to use for making currency transfers abroad and if in difficulty, the staff are friendly, polite and efficient. Even the wait to get through on the phone is rarely more than a minute. At 81 years old this is just the service I need

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  • author
    Angela
    Aug 06, 2021
    Helpful

    Crosbie was extremely helpful and patient. He ensured that the money was transferred successfully and uneventfully.

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  • author
    Alex
    Aug 05, 2021
    Profissionais sem perder o calor humano

    O time da MoneyCorp me auxiliou durante todo o processo, sendo super profissionais mas sem perder o calor humano. Elas me guiaram sempre com uma atitude cordial e com muita paciência, reduzindo o estresse do processo e provendo as várias opções para que eu tomasse a melhor decisão.

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  • author
    Peter R
    Aug 05, 2021
    Their app is useless

    Their app is useless, and customer service poor. Best to find an alternative provider

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  • author
    Mrs Wittey
    Aug 05, 2021
    Going the Extra Miles

    Ian was more than helpful! He went the extra mile to get my issue resolved and I cannot thank him enough for the assistance he gave me. I wanted to close a US$ account in America and convert the balance to Sterling and credit my UK bank account. The Bank in America were not willing to transfer the funds electronically so Ian helped me by making the necessary arrangements for me to get the funds transferred via a personal cheque. Hopefully all will work well from now until the Sterling equivalent is finally in my UK Sterling account in the UK. Many thanks to Ian for all his help. He went above and beyond in this matter.

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  • author
    Henry Doyle
    Aug 03, 2021
    Excellent service and provided the solution to my problem

    Thank you so much for sorting out my issue Betty with loading the explorer card and informing what the issue was and the workaround and going the extra mile to make the transaction happen :)

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  • author
    Patrick
    Aug 02, 2021
    I recently made a transfer and saying…

    I recently made a transfer and saying it will completed in two days. But when due date arrives the money still there pending and never transferred. What are they waiting for especially this is emergency. Not recommended at all this site.

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  • author
    Rob Johnson
    Jul 28, 2021
    I contacted Moneycorp for a better rate…

    I contacted Moneycorp for a better rate by their online form, by the time they had bothered to contact me the rate had worsened. Appalling for such a quick moving sector

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  • author
    Mark
    Jul 26, 2021
    Beatris Stoeva provided a very high…

    Beatris Stoeva provided a very high quality of service and is a credit to Moneycorp. She was polite, attentive and very helpful, and followed through immediately on the agreed actions.

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  • author
    Aja
    Jul 26, 2021
    Funds Not Reflecting In Account

    After opening a new account at Money corp I decided to send a test amount from my local bank account to my money corp account. I did this just to see if the funds will go through and reflect in my money corp account. Lo and behold the funds never reflected in my money corp account. After sending them several mails the issue was never resolved. I decided to close my account. Always send a test amount before sending large sums of money.

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  • author
    Mr S Mc Evoy
    Jul 20, 2021
    Terrible service now after 6 good years

    I have an account with Moneycorp for about 6 years and so far I found them excellent. That all changed lately when I transferred a very large sum of money to my account and could not see the funds online or even sign into my account. I rang and was told my account was closed because of inactivity. It was not used for 9 months. Then it was because of brexit. So I am now trying to set up a new account and it is a nightmare. I have provided what they asked for but each day it is something else. At this point I just want my money and rid of them. Cannot believe how bad they have become.

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  • author
    David Jolly
    Jul 17, 2021
    MONECORP SERVICE REVIEW

    Very pleased with the service I received from Moneycorp recently. Great service and great company. Long may these standards continue.

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  • author
    Eve Martin
    Jul 14, 2021
    Massive thanks

    Sending money abroad can be very daunting. The team that I have spoken to on three occasions have all been extremely helpful and kind. A big thank you to Ajay who talked me through it all and took off the stress ( 10 out of 10)! Moneycorp has gone way above the norm with Customer Care. Massive thanks.

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  • author
    Lyn Tucker
    Jul 13, 2021
    I had a problem with a transfer & it…

    I had a problem with a transfer & it was taken care of & sorted out very quickly without stress to me.

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  • author
    Christopher Barnett
    Jul 13, 2021
    Junaid has been wonderful

    Junaid has been wonderful. Almost 7000 euros had gone awol and I was getting very concerned. Once Junaid started dealing with the situation, I felt much more confident. He clearly knew what he was doing, took the matter in hand and persevered until the funds were returned, but above all he kept me informed almost daily so that I knew he was looking after my problem

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  • author
    Barry Humphrey
    Jul 12, 2021
    Helpful and Knowledegable Service

    Needed help setting up a user account. Moneycorp's helpful and efficient response allowed me to get the account created within a few minutes. Excellent! I have used Moneycorp a few times to transfer funds between US and UK; each time it went without a hitch.

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  • author
    Penny Weaver
    Jul 12, 2021
    Rare to have such great service

    Over several years I have done one off and regular transactions and the help, support and efficiency has been second to none. Rare to have such a consistent level of service

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  • author
    Marjorie Meek
    Jul 11, 2021
    A very good experience.

    A very good experience.

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  • author
    Rosemary Ball
    Jul 08, 2021
    My experience with Moneycorp

    My experience with Moneycorp and their representative Ian Pitts has been extremely positive. Any communication is always prompt and professional also friendly and approachable. Information is given in an open and transparent manner and the response at all times has been very efficient. Follow up emails have always ensured that dealings are easy to track and completed in a timely manner.

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  • author
    AM
    Jul 07, 2021
    Sorted!

    10/10 for the support I got from the private clients customer service dept. Ajay dealt with my issues in an efficent manner. He was polite, helpful and courteous and I am confident that the problems I have experienced will not happen again.

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  • author
    Anthony Gaynor
    Jul 06, 2021
    Go no further. You have found the best

    I have been a Moneycorp client for at least ten years. In November 2020 I returned permanently to UK from France where I had lived for some 18 years. During the last six months there have been several complex transactions which have been transacted by Moneycorp through their offices in Germany, Dublin and London. There has never been an error. The personal attention has been exceptional. I fully commend Moneycorp as being highly efficient, totally ethical, very competitive in terms of exchange rates and above all, all client managers are personable people with whom to do business.

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  • author
    Rex Seville
    Jul 05, 2021
    Very pleased with the service I received.

    I am very pleased with the service I received, especially from Beatris Stova, she was very helpful, thoughtful, and a very good communicator .

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  • author
    Keith Brown
    Jun 25, 2021
    Great service from Ajay.

    Unfortunately our agent in Spain made a payment into the old Moneycorp Deutsche Bank account and we had difficulty getting it returned. After speaking to several different people (without success) I contacted Ajay Sahota at Moneycorp who identified the missing payment and arranged for it to be credited to our account. We were very pleased with the service he provided.

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  • author
    Jacqueline catlin
    Jun 24, 2021
    I needed help with a money transfer…

    I needed help with a money transfer sent to Morocco that had not arrived in my recipient’s account. The manager Junaid was extremely helpful and within a few hours the money had arrived. I would highly recommend Moneycorp, they give excellent rates of exchange and make no charge for the transfer, unlike other businesses.

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  • author
    Jojo
    Jun 24, 2021
    Betrug am Flughafen London Stansted

    Betrug am Flughafen London Stansted. AUF KEINEN FALL DEN AUTOMAT ZUM GELDABHEBEN BENUTZEN! Mir wurde eine viel zu hohe Gebühr berechnet. Das sowas legal stattfinden darf ist echt eine bodenlose Frechheit

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  • author
    Richard Hemmings
    Jun 23, 2021
    Thanks, Moneycorp Team

    Fast, friendly and efficient service delivered professionally, essential to transactions where large sums of your money need to be in trusted hands.

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  • author
    john shaw
    Jun 22, 2021
    I needed to transfer 23,000 pounds into…

    I needed to transfer 23,000 pounds into their account to be changed into euros which was promised that day after the second day I enquired why it hadn't been sent only to be fobbed off day after day, it's now been 3 weeks and still nothing, I've had to employ a solicitor and still no joy, I've also reported them to the FCA who also are looking into it,

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  • author
    Neil M
    Jun 28, 2021
    Do not trust this company

    Do not trust this company. I transferred 23,000 to them nearly 3 weeks ago, they didnt complete the transfer and still haven’t returned my money!! They lie continually am having to get ombudsman involved to obtain my refund complete shower of shysters! Start of another week, still nothing off this shocking company, for gods sake steer clear of these thieving, fly by nights!

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  • author
    Lynda Mattison
    Jun 16, 2021
    First class Service

    First class Service

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  • author
    Margaret
    Jun 16, 2021
    New Customer Account

    I am very new to the world of international transfer of money and to be frank I made a complete mess of it. Ajay was wonderful and showed great patience and understanding to assist me. I am not there yet but no doubt Ajay will be there for me when I am stuck again.

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  • author
    Mr Taylor
    Jun 16, 2021
    Problem solved professionally with no fuss.

    I needed to edit the payee names on my transfer as the recipeint bank started charging 14 euro per month for non regular monthly payments. As the transfer comes from my bank but my partners name is also on the recipient detials it needed to be removed. This name edit cannot be done in the Moneycorp customer website. I called customer service and Mohammed did this name change for me and it was done with ease and great professionalism in a short period of time with no fuss. Well done and thanks

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  • author
    baha eldic
    Jun 15, 2021
    I advise you to stay away from this…

    I advise you to stay away from this site because it suddenly banned my account and it contained several money transfers and these money transfers were not returned to their owners. I have texted them several times but no one is responding.

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  • author
    Mr franco cassar
    Jun 15, 2021
    Great online coupled with old school relationship management

    New account and new experience having been with another provider for some years...they decided I was too small for them and closed my account without even telling me! Moneycorp is a breath of fresh air...brilliant online with the added benefit of a human being in support...couldn't be better,.

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  • author
    D.Hanks
    Jun 12, 2021
    using moneycorp is best

    Easy to follow the instructions given, swift transfer of the currency, kept me well informed of the process

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  • author
    Marjorie Meek
    Jun 10, 2021
    AJAY SHAOTA WAS VERY EFFICIENT IN HIS…

    AJAY SHAOTA WAS VERY EFFICIENT IN HIS DEALINGS WITH ME. ALSO VERY PATIENT AND POLITE. MARJORIE

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  • author
    Денис Сеньков
    Jun 10, 2021
    Very bad experience

    Very bad experience, frustrated situation. I was travel and on the last second I realised that I need exchange money. So on the Gatwick Airport have few branches of Moneycorp, please be carefully dont ever change money 🙏never ever, better change money in different....please never ever thinking change money. I was change £500 pounds, so I was clearly thinking that it the same like at tesco bank or any different place. I was wrong, for £500 I get only €462, its nonsense, they rate its just illegal, for every £1 you get €0.92. On the till don't have any information that they rate its different then everywhere, staff don't tell you that.....that completely not human been, I hope that people who working in Gatwick Airport, will Karma catch them badly.....STAY AWAY

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  • author
    Mike Gee
    Jun 08, 2021
    Excellent service

    Excellent service, what i have come to expect from Moneycorp

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  • author
    John Royle
    Jun 04, 2021
    Very efficient and easy to use

    Very efficient and easy to use

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  • author
    Dianne Sawyer
    Jun 04, 2021
    Excellent

    First class service. Excellent trader in Ian Potts who has advised me throughout the process.

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  • author
    James
    Jun 03, 2021
    Sending money overseas

    This is my first time sending money overseas, I am over 80 years old but found it was no problem with moneycorp. I hope I don't need to send more but would not hesitate to use you again.

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  • author
    William
    Jun 03, 2021
    My Moneycorp experience.

    Moneycorp staff were polite and efficient at all times. Very patient in explaining the various procedures which were a little vague to me at that time.

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  • author
    Marc
    Jun 03, 2021
    Very easy to use and efficient.

    Very easy to use and efficient.

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  • author
    mr pocknell
    Jun 02, 2021
    Helpful

    Helpful, efficient and speedy. What more could you ask for in a Company

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  • author
    Mrs Emma Wright
    Jun 02, 2021
    Ajay was exceptional today helping me…

    Ajay was exceptional today helping me get my transactions sorted out. And explained the whole process to ensure that I understood how everything works.

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  • author
    Mr ANTONY STAPLEHURST
    Jun 02, 2021
    Great service

    Great service, a lady named Charlie Lowe helped us deal with a small problem and I have to say she was brilliant a credit to herself and to your company, well done.

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  • author
    Patricia Walker
    Jun 02, 2021
    Junaid went above and beyond to help me…

    Junaid went above and beyond to help me this morning very polite understanding of an elderly lady and talked me through the process with great success. Thank you very much.

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  • author
    Mr Roberts
    Jun 01, 2021
    Excellent service from Ajay Sahota

    Excellent service from Ajay Sahota, extremely helpful and polite. Dealt with my transaction quick and effectively.

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  • author
    Alan F
    May 31, 2021
    I would use Moneycorp again

    I would recommend Stuart . The process was made easy . Very professional & most importanly , Trustworthy . Thank you again.

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  • author
    Michael O'Hara
    May 28, 2021
    Transfer handled with speed and…

    Transfer handled with speed and politeness.

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  • author
    baha eldic
    May 28, 2021
    I do not recommend this site.

    Unfortunately, you are replying to us here on Trustpilot much faster than you are responding to us on your website. My account was blocked more than 10 days ago and I sent you several messages and you are not answering me. I do not recommend this site. Thank.

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  • author
    A Paton
    May 28, 2021
    Always deliver the service we asked…

    Always deliver the service we asked for- reliable

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  • author
    Scott Pryde
    May 28, 2021
    Very professional service

    Very professional service, thank you

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  • author
    Carol Albertson
    May 28, 2021
    Excellent service

    Excellent service. I use the buying desk as I think I get a better rate than just accepting the online offer. Dollar exchange rates are often not the highest by a couple of cents but even on larger sends, the little difference is a price I'm prepared to pay for excellent service and secure transactions.

    ...

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