We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
BestMoney logo

Key Currency Review

Reviews 1,809
Key Currency
Visit Site
Key Currency
Key Currency
Excellent
Reviews 1,809
Michael Graw
May. 30, 2021
2 min read
Michael Graw
Key Currency Summary
Key Currency is a UK money transfer company that supports 37 different global currencies and caters to both individuals and businesses. The service doesn’t charge transfer fees and it doesn’t have minimum or maximum transfer limits. You must speak with an agent to receive a quote and set up a transfer, and your agent can help you place limit and forward orders. Key Currency is licensed as an Authorised Payment Institution in the UK.

Pros

  • No transfer fees or daily sending limits
  • Supports 37 currencies
  • Work with an agent to set up your transfer

Cons

  • Quotes only delivered over the phone
  • Must register an account to send money

Key Currency at a glance

8
Editorial score

Fees?

No transfer fees
10.0

Transfer time

Within 2 working days
6.0

Customer service

Award winning, personalized customer service with phone transfers available
10.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account
10.0

Online and mobile experience

Basic site and mobile app that may not be available on all devices
4.0

Key Currency Fees and Rates

Key Currency doesn’t charge any transfer or banking fees and doesn’t have fixed margins. Instead, you pay a spread based on the amount of money you’re exchanging and the currency pairs you are exchanging between. This means that spreads are lower for sending or receiving common currencies than uncommon currencies.

Key Currency does not offer information online about its current spreads or exchange rates. You must request a quote or contact an agent in order to get a price estimate for your money transfer.

How Does It Work?

To get a quote and initiate a money transfer with Key Currency, follow these steps:

  1. Request a quote online.
  2. Accept or reject the quote offered by your agent.
  3. Create a Key Currency online account.
  4. Send money to Key Currency’s client account.
  5. Send details for the recipient’s bank account.

Note that Key Currency only offers quotes over the phone, not online. The company also does not display information about current exchange rates online. You must speak with an agent to initiate a transfer with this service.

After you request a quote, a Key Currency agent will contact you to learn more about your transfer and offer a live quote. You can work with your agent to set up a limit order to get the best exchange rate. Agents can also advise you as to current conditions in the currency market and help you schedule your transfer for a future date when rates may be more favorable.

To start your transfer, you will need to send money to Key Currency’s client account along with information about the recipient’s bank account. Key Currency will then send money in the appropriate currency to your recipient’s bank account.

Key Currency only accepts bank transfers. The service does not have minimum or maximum sending limits.

How Long Does It Take?

Transfers at Key Currency typically take 1-2 business days from the time you send money to the platform’s client account. If you are exchanging one uncommon currency pair for another, transfers can take up to 5 days.

Key Currency Top Highlights

  • Get help with your transfer from a Key Currency agent.
  • Use limit orders to get the best exchange rate.
  • Schedule transfers ahead of time.
  • No banking or transfer fees.
  • Transfers typically complete in 1-2 business days.
  • Supports 37 different currencies.
  • Set up a personal or business account.
  • Licensed as an Authorised Payment Institution in the UK.

Customer Support

You must contact Key Currency’s support team in order to initiate a transfer. Support is available by phone or email from 8:30 AM to 5:30 PM (GMT) Monday to Friday.

Privacy and Security

Key Currency is licensed as an Authorised Payment Institution by the Financial Conduct Authority (FCA), the UK’s financial regulator. The company only uses FCA-regulated bank accounts to store clients’ funds during transfers. Your online account is protected with SSL (Secure Socket Layer) encryption to protect your payment information.

Bottom Line

Key Currency is a UK money transfer service that enables you to exchange funds in 37 different currencies. The service doesn’t charge transfer fees and you can work with an agent to set up a limit order to get the best exchange rate for your transfer. In addition, this service doesn’t have minimum or maximum transfer limits, and most money transfers are completed in 1-2 days. Key Currency is licensed as an Authorised Payment Institution by the UK’s FCA.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
Top Money Transfer
XE
XE
Read Review|Visit Site
Read all reviews
Trustpilot reviews
See what some customers are saying about Key Currency
Excellent • Reviews 1,809
on
Excellent
94%
Great
5%
Average
0%
Poor
0%
Bad
1%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by
GM
Gareth McParland
5 hours ago
Very easy to deal with a small delay…
Very easy to deal with a small delay due to banks involved but overall positive outcome
Gy
Gerald young
22 hours ago
I’ve been dealing with Robert Garner…
I’ve been dealing with Robert Garner and would highly recommend both Robert and key currency.Every time I’ve phoned or messaged I’ve had no problems at all getting to speak with him,my purchase of a property in Spain went on longer than expected but Robert had no problem being patient and keeping in touch. Thank you
Ro
Roy
1 day ago
Fantastic customer service
Fantastic customer service. The phone is answered by a trader. In my case Jack. No going through a switchboard, or being put on hold. Jack explained the entire process in great detail and any queries I had were answered fully. Jack kept fully informed of progress from start to finish. Extremely efficient and courteous service. Made me feel a valued customer. Will certainly use them again. Thank you Jack.
St
Steve
1 day ago
Great Service and Experience
Great service from Jack Hawkey from start to finish. Excellent service, great understanding and patience from opening the account to the moment my funds arrived in my Spanish account. Much appreciated and will be back for future transfers. Thanks Jack 😊
yves.mathalinwanadoo.fr
1 day ago
CONFIANCE DANS LA RELATION
UN GRAND MERCI A SARAH POUR SON ENGAGEMENT ET SA PATIENCE . UN CLIMAT DE CONFIANCE S EST ETABLI ENTRE NOUS POUR NOS RELATIONS FUTURES.MERCI
1
2
3
...
20