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Key Currency Review

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Reviews 1,006

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Michael Graw
Michael Graw
May. 03, 20214 min read

Key Currency summary

Key Currency is a UK money transfer company that supports 37 different global currencies and caters to both individuals and businesses. The service doesn’t charge transfer fees and it doesn’t have minimum or maximum transfer limits. You must speak with an agent to receive a quote and set up a transfer, and your agent can help you place limit and forward orders. Key Currency is licensed as an Authorised Payment Institution in the UK.

Pros

  • No transfer fees or daily sending limits
  • Supports 37 currencies
  • Work with an agent to set up your transfer

Cons

  • Quotes only delivered over the phone
  • Must register an account to send money
Key Currencyat a glance
4.0

Editorial score

Fees?

No transfer fees

5.0

Transfer time

Within 2 working days

3.0

Customer service

Award winning, personalized customer service with phone transfers available

5.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account

5.0

Online and mobile experience

Basic site and mobile app that may not be available on all devices

2.0

Key Currency Fees and Rates

Key Currency doesn’t charge any transfer or banking fees and doesn’t have fixed margins. Instead, you pay a spread based on the amount of money you’re exchanging and the currency pairs you are exchanging between. This means that spreads are lower for sending or receiving common currencies than uncommon currencies.

Key Currency does not offer information online about its current spreads or exchange rates. You must request a quote or contact an agent in order to get a price estimate for your money transfer.

How Does It Work?

To get a quote and initiate a money transfer with Key Currency, follow these steps:

  1. Request a quote online.
  2. Accept or reject the quote offered by your agent.
  3. Create a Key Currency online account.
  4. Send money to Key Currency’s client account.
  5. Send details for the recipient’s bank account.

Note that Key Currency only offers quotes over the phone, not online. The company also does not display information about current exchange rates online. You must speak with an agent to initiate a transfer with this service.

After you request a quote, a Key Currency agent will contact you to learn more about your transfer and offer a live quote. You can work with your agent to set up a limit order to get the best exchange rate. Agents can also advise you as to current conditions in the currency market and help you schedule your transfer for a future date when rates may be more favorable.

To start your transfer, you will need to send money to Key Currency’s client account along with information about the recipient’s bank account. Key Currency will then send money in the appropriate currency to your recipient’s bank account.

Key Currency only accepts bank transfers. The service does not have minimum or maximum sending limits.

How Long Does It Take?

Transfers at Key Currency typically take 1-2 business days from the time you send money to the platform’s client account. If you are exchanging one uncommon currency pair for another, transfers can take up to 5 days.

Key Currency Top Highlights

  • Get help with your transfer from a Key Currency agent.
  • Use limit orders to get the best exchange rate.
  • Schedule transfers ahead of time.
  • No banking or transfer fees.
  • Transfers typically complete in 1-2 business days.
  • Supports 37 different currencies.
  • Set up a personal or business account.
  • Licensed as an Authorised Payment Institution in the UK.

Customer Support

You must contact Key Currency’s support team in order to initiate a transfer. Support is available by phone or email from 8:30 AM to 5:30 PM (GMT) Monday to Friday.

Privacy and Security

Key Currency is licensed as an Authorised Payment Institution by the Financial Conduct Authority (FCA), the UK’s financial regulator. The company only uses FCA-regulated bank accounts to store clients’ funds during transfers. Your online account is protected with SSL (Secure Socket Layer) encryption to protect your payment information.

Bottom Line

Key Currency is a UK money transfer service that enables you to exchange funds in 37 different currencies. The service doesn’t charge transfer fees and you can work with an agent to set up a limit order to get the best exchange rate for your transfer. In addition, this service doesn’t have minimum or maximum transfer limits, and most money transfers are completed in 1-2 days. Key Currency is licensed as an Authorised Payment Institution by the UK’s FCA.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Martine Sommers
    2 days ago
    I can’t recommend Key Currency enough!

    I can’t thank Key Currency, their staff and the level of service enough. I was unexpectedly tasked with arranging Euros to Sterling on behalf of my 4 family members: a huge responsibility, especially for someone who’s never had to do this previously. I was so pleased to talk to Kieran Wiles who was extremely reassuring and helpful, explaining the whole process to me in an easy language. The account was set up easily, no pressure or constant calls touting for business. My account Manager, Barry Richards is a personable, efficient and extremely knowledgeable professional who has kept in contact and has advised me every step of the process. Great people, highly efficient and available at the end of the phone. Oh and I’m really happy with the rate of exchange I received! - much better than the bank! Thanks Barry and Kieran, can’t recommend you enough - I’ll be in touch soon.

    ...

  • author
    Didcot habitant
    3 days ago
    Peace of mind

    Very good, efficient and fast service

    ...

  • author
    Tom Harber
    4 days ago
    Outstanding! Would highly recommend.

    If you are looking for a currency exchange provider, look no further. These guys are the best in the business. I worked with Alex McKenna who was excellent. Highly informed, supportive and great to deal with. We achieved a rate that was better than my bank and other exchange companies i researched. I would happily recommend to anyone looking for an FX service.

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  • author
    customer
    4 days ago
    Having never transferred funds before

    Having never transferred funds Internationally before, I was skeptical in the beginning. However, Key Currency was able to achieve in days what I had failed to achieve in months. Working closely with Kieran Wiles, Robert Griffith and Key Currency’s Treasurer, Matt, my US funds arrived in my UK account as promised. I highly recommend Key Currency as professional, personable, true to their word and always available. I can truly recommend Key Currency with heartfelt thanks and gratitude. Susan S.

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  • author
    Niall
    Nov 24, 2021
    Exceptional Service

    We received exceptional service from Wayne Sampson who guided us through the strict anti money laundering requirements for processing payments from our Spanish lawyers for the proceeds of the sale of our apartment in Spain. If you are selling up in Spain, I could not recommend Key Currency more highly for both service and very competitive rates. Thank you so much.

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  • author
    Karan Orlos
    Nov 24, 2021
    Excellent service

    Excellent service. If like me, you have never done this before and feel a bit nervous transferring lots of cash to a strange company account! Don’t be worried. I did all the checks first - made sure they were registered etc. but was still a little unsure. Jack was very patient as I transferred small amounts to see how the process worked! All went very smoothly & Jack and the rest of the team are very helpful and supportive.

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  • author
    neale hodgskin
    Nov 23, 2021
    Great and easy transaction with Key…

    Great and easy transaction with Key Currency Happy to use them again, well done to Wayne and Gary for the support Neale Hodgskin

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  • author
    eric brooks
    Nov 22, 2021
    Found people I spoke to all the way…

    Found people I spoke to all the way through very helpful from start to finish

    ...

  • author
    Susan Mitchell-Smith
    Nov 22, 2021
    Thank you Key Currency

    Really can’t thank Key Currency enough for their help with our money transfer. We were very impressed with the help and advice we received from Wayne. He was always at the end of the phone to answer the many questions we through at him and never ever put us under any pressure. Once we took the decision to “go” he was so supportive and sensitive to our anxiety (our bank caused untold problems) but he remained calm and that gave us the confidence to press on. I have no hesitation in recommending Key Currency and would always use them for future transactions. Thank you again key currency.

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  • author
    H Friar
    Nov 22, 2021
    Excellent service

    Excellent service. Good rates and best of all you can talk to humans on the phone. Not just an online machine.. Great

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  • author
    Rob Eadson
    Nov 22, 2021
    would recommend Key Currency,

    would recommend Key Currency, excellent service From Barry Richards. made the transfer to our new bank so easy

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  • author
    Yvonne Davies
    Nov 22, 2021
    I was very pleased with the service I…

    I was very pleased with the service I received from Owen Wiles. He is very trustworthy, honest and walks you through every step of the way through exchanging your money. He telephones you when he is supposed to. The money was in my account on Friday the day he said it would be. I would definitely recommend Owen at Key Currencies.

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  • author
    Ann C
    Nov 22, 2021
    I had contact with Jacob and Rhys who…

    I had contact with Jacob and Rhys who were both very professional and pleasant. They explained the procedure of transferring money very clearly which made me feel that I could have trust in the company. They made me feel that I was an important person rather than just another client. I will not hesitate to use this company the next time that I need to transfer money. I would not hesitate to recommend them.

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  • author
    Mark Hilder
    Nov 20, 2021
    I saved many thousands of pounds using Key Currency

    I used Key Currency to buy a house in Cyprus. I got a great rate and was very impressed with their service. I was appointed a personal account manager, Owen Wiles, who was very polite, attentive and knowledgeable. I saved many thousands of pounds going with Key Currency as compared to my bank. I thoroughly recommend Key Currency they're completely trustworthy and I shall be using them to do my foreign currency transactions from now on.

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  • author
    EMBE
    Nov 19, 2021
    Recommendation without hesitation

    Having never previously done this type of financial transaction, I was nervous about transferring a large amount of money to an organisation other than a bank. Owen Wiles was my contact and he advised and supported me through the purchase. It was processed just as he had advised. He kept me informed throughout and answered my many queries, always calling back promptly if he was unavailable. I have already recommended keycurrency to family members who are needing to purchase currency in the near future. Thank you

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  • author
    customer
    Nov 19, 2021
    Very good service from this company

    Very good service from this company, no nonsense and they always call back if they are busy and you leave a number. I have dealt with Rhys from this company he is very professional and gets my transactions done same day. Highly recommend this service.

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  • author
    Anna Fewings
    Nov 18, 2021
    I have used key currency to do more two…

    I have used key currency to do move two quite large amounts of money to Canada and Cyprus. Wayne provided me with all the information I needed and was always available to answer any queries I had. Both transactions went smoothly and were at very competitive rates. I wouldn’t hesitate to recommend keycurrency and will certainly continue using them for any future transfers I need to make

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  • author
    Capt. J Currie, Funchal, Portu
    Nov 18, 2021
    Key for courtesy and customer consideration.

    I had wanted to move Euros from my EU account to my UK account. I had never done this before and was uncertain as to how . The obvious choice was my local EU Bank. I had seen the on-line cautions circulating concerning this but decided on a small comparison trial, by moving two, equal, amounts by Bank and by Key Currency. The latter was easy but expensive. However, once I understood the Key Currency method, I was up and running using their excellent service. The most outstanding thing for me was, that in this money world of indifference, Key Currency personnel stood out. They did so by their close, personal attention to my needs. Thanks KC!

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  • author
    MRS PAULINE LOGAN
    Nov 16, 2021
    Great service

    Great service. Wayne was very helpful

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  • author
    Brian Wolfe
    Nov 16, 2021
    Everything ran as smoothly as promised.

    Everything ran as smoothly as promised and the money arrived way faster than if I had used my bank.

    ...

  • author
    Neil Watson
    Nov 16, 2021
    100 % professional and helpful

    As new comers to this business we were a little nervous about trusting our money but Key Currency were 100% professional and helpful. Our personal contact, Jack Hawkin, explained every step of the process and was extremely reassuring, as well as being friendly and cheerful. I don't hesitate in recommending this company

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  • author
    David Lupton
    Nov 16, 2021
    Thank you to all at Key Curency

    First class no nonsense service and advice. Everything completed in goo time

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  • author
    Finem
    Nov 15, 2021
    First time with Key Currency

    Just used key currency for the first time, I have used two other similar companies over the past few years. My experience with key currency was exceptional, Alex was my point of contact, his advice and explanation of the process was very reassuring. I will be using them in the near future for a large transfer from the sale of my house.

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  • author
    Martyn
    Nov 12, 2021
    Key Currency made it so easy to convert…

    Key Currency made it so easy to convert sterling to euros, They dispatch the funds with no problem for a house purchase we were undertaking. The hole exchange/transfer procedure was explained clearly to us, and of course the enhanced exchange rate over other companies at the time was a bonus. We achieved an extra €480 on our banks offered rate by using Key Currency. Would highly recommend and will use then again

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  • author
    Garry Roy MacGregor
    Nov 12, 2021
    I would highly recommend this company…

    I would highly recommend this company all the staff have been exceptionally helpful giving good support and information

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  • author
    Stephen
    Nov 12, 2021
    Working with Owen Wiles of Key Currency…

    Working with Owen Wiles of Key Currency has been extremely easy and painless and he and the company have always offered great service and competitive rates. It is with regret that our current relationship will be ending but this is through direct actions of partners I was trading with in Germany and causes/costs arsing of of change of trading conditions with Europe due to BREXIT.. Recommend Key Currency and Owen without question..

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  • author
    Siaska Castro
    Nov 10, 2021
    Jack and Jacob did a great job…

    Jack and Jacob did a great job instilling confidence and going the extra mile to figure out how to do the transfer from the US. Jack called me several times with Forex updates which helped me to make an informed decision about the trade. I will certainly use them again. This is a very solid and trustworthy process and company

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  • author
    Massimo Murri Ocydy Ltd
    Nov 09, 2021
    Thanks KeyCurrency and thank to Mr Owen…

    Thanks KeyCurrency and thank to Mr Owen W. , you are smooth fast clear and reliable. it’s a pleasure take advantage if your services Massimo

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  • author
    customer
    Nov 09, 2021
    Excellent experience

    Excellent experience. I was able to work with Owen to nail the timing for trades. The control over timing trades made a real difference and maximized the amount of money I ended up with. Thanks for the help and advice

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  • author
    Martin Barker
    Nov 09, 2021
    Highly Recommend Key Currency

    I highly recommend Key Currency. Service is fast, professional and friendly. I use key Currency on a regular basis to transfer personal funds from the UK to France. Wayne Sampson has been excellent from the start. Moving money is as simple as making a quick a phone call, followed by an online transfer of funds. Everything is confirmed by email, which makes the process easy to follow and there is never a glitch.

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  • author
    keith
    Nov 09, 2021
    A breeze from 1st call to sending…

    A breeze from 1st call to sending funds. The consultant was helpful and pleasant.

    ...

  • author
    Francis
    Nov 09, 2021
    Can’t thank Wayne enough for everything…

    Can’t thank Wayne enough for everything he has done for me nothing is any trouble for him he will explain all of the details I want to know he is a great listener thanks again

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  • author
    Chris White
    Nov 08, 2021
    I am very relieved to have found Owen…

    I am very relieved to have found Owen Wiles at Key Currency. My company Branco Rex Ltd operating as The Dire Straits Experience operates solely in Euros these days, but everyone working with us needs payment in GBP. Hence conversion rates are key. I have just completed my first trade with Owen and have to say I am very happy with the result. Chris White. Branco Rex Ltd The dire Straits Experience

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  • author
    Stephen Bastow-Hart
    Nov 08, 2021
    We had the pleasure of dealing with…

    We had the pleasure of dealing with Wayne Sampson and his colleagues throughout the process of house buying overseas. He has been efficient, available, effective and very responsive, enabling timescales to be achieved and complexities ironed out. We are grateful for his personable advice, support and clear information when we have needed it. It is good to have timely access to a named person to prevent the risk of misunderstanding, repetition and delay

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  • author
    Anthea Bastow-Hart
    Nov 08, 2021
    From the first contact with Wayne…

    From the first contact with Wayne Sampson, we have had reliable, friendly and helpful advice. He has been immediately responsive throughout and has done all that we asked of him and what he said he would do. This enabled the potentially stressful process of a house purchase oversees to proceed to conclusion without drama and on time.

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  • author
    Mr Michael Wilde
    Nov 06, 2021
    The service I received was courteous…

    The service I received was courteous and helpful with satisfying results in quick time

    ...

  • author
    toolstation neary
    Nov 05, 2021
    Extreemely Chuffed!

    Most impressed, a big improvement on the cards I used to rely on. Very helpful staff, all questions were answered clearly and directly. The other thing that is quite amazing after having to deal with several banks in both Ireland and the UK, is the speed at which the phone is answered. My last emailed request to a bank was "what day are you most likely to answer the phone on", yet Key have answered promptly on every occasion. I'm not sure if the person acting on my behalf is exceptional at Key, but Jack Hawkey always follows up every stage of the transaction clearly and promptly. It gives me pleasure to recommend a company that provides such an effective service.

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  • author
    julian moulding
    Nov 05, 2021
    Reliable and Professional

    Am not family related to anyone inside the company. Have used Key Currency twice recently and received more than excellent service on both occasions, no hitches, delays, hiccups or rancour. Large money transfers for the first time may pose uncertainties, doubts, shadows of less than full trust etc. to anyone, but the simplistic, precise explanations and implementation of the full procedure provided by my dealer Mr. Wayne Sampson were impeccable and generated full confidence. The end results of the transfers were perfect, swift and smooth. One needs to look no further. Many thanks to Key Currency, but as one knows, it's the individual person who creates satisfaction. Happy days.

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  • author
    Mr Robert Spary
    Nov 04, 2021
    I am based in France and have used Key…

    I am based in France and have used Key Currency several times to change £s to €s.Their rates have been competitive and the transactions have all been handled efficiently and speedily by Owen Wiles. Thanks. R Spary

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  • author
    Paul
    Nov 04, 2021
    Key currency recommendation

    Thanks to Barry at Key Currency currency transactions become totally hassle free. I am happy to recommend their friendly seamless approach whilst offering the best rates available. Well done Key!

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  • author
    Karen O'Neill
    Nov 03, 2021
    Any initial doubts I had about using…

    Any initial doubts I had about using this money transfer company to purchase a property in Spain were quickly abolished, they have a great customer service, they are trustworthy and honest. My advisor Barry, is a credit to the company, he always kept me updated and was extremely helpful, I will definitely be using them again. Thankyou

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  • author
    Foster and Elaine Watson
    Oct 22, 2021
    Excellent service given to us by Ryhs…

    Excellent service given to us by Ryhs and everything went very well. Foster and Elaine Watson.

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  • author
    Betty Weir
    Oct 22, 2021
    Great personal service.

    I was wary about sending money through a transfer company, but their rates are so much better than the banks. I was designated a personal trader, who helped me every step of the way. No holding on the line for ages - calls/emails, answered immediately which was so refreshing! To sum up - excellent service, professional staff who are so patient and reassuring. I wouldn't hesitate to recommend them. I can't praise them enough! Thanks to Alec and Jack.

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  • author
    Mr Edmund Paul
    Oct 21, 2021
    Dealt With Wayne Excellent…

    Dealt With Wayne Excellent communication, explained process put my mind at ease, highly recommended 👌..would use again with out hesitation. Thanks Wayne 😊

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  • author
    Dr Paul Conduit
    Oct 20, 2021
    I had a great experience with key Currency

    I had a great experience with key currency. I had just sold my house in the UK and wanted to transfer money into euros in France. They gave me a personal agent, Rob, who explained the whole process clearly and was reachable at any moment. This is why I chose to go with key currency as opposed to other online only options. It was the personal touch and also the fact that there was basically no difference in the exchange from pounds to euros I was getting. I would certainly choose key currency again, without doubt.

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  • author
    Jeremy Harte
    Oct 20, 2021
    Key currency

    Key currency have been extremely helpful and professional with how they guided us through the process of transferring funds through to Spain. Owen Wiles is our account manager and we would recommend him as anyone as there manager. We look forward to working with key Currency in the future. Jeremy Harte

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  • author
    Harry Ball
    Oct 20, 2021
    Key Currency have been very helpful…

    Key Currency have been very helpful over the past year as I recently started up as a new business purchasing goods from overseas. Owen Wiles in particular has been extremely helpful explaining the processes involved and helping with each transaction. I would highly recommend them.

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  • author
    john hutchinson
    Oct 20, 2021
    Fantastic service

    Fantastic service, highly recommended, very efficient. Barry Richards has been so helpful, I wouldn't consider any other companies from now.

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  • author
    Janey
    Oct 17, 2021
    A big thank you to Key Currency and Jack Hawkey...!!

    A big thank you to Jack Hawkey...!! I am Canadian, but live in the UK. Transferring dollars to pounds at the right time for the right rate was way outside my comfort zone! Luckily I found Key Currency, and was looked after by Jack from start to finish. He was always there when I needed answers - even the dumbest ones! He was always helpful, friendly, cheerful and relaxed. Thank you Key Currency and Jack Hawkey!

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  • author
    Anthony Lewis
    Oct 16, 2021
    Very impressed with the service from…

    Very impressed with the service from start to finish ,one slight gliche in Robert not being able to access my email; from his server to me on completion of the transaction.

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  • author
    David B
    Oct 13, 2021
    My contact was Barry Richards who was…

    My contact was Barry Richards who was unfailing helpful and effective for a series of nine transfers maintaining constant comunication with me throughout. The whole process was easy.

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  • author
    BS Herrera
    Oct 12, 2021
    I have never used this type of service…

    I have never used this type of service before. My son suggested as a way forward, when managing an inheritance. It was straightforward from start to finish and the few issues l had were dealt with easily and professionally. I was kept informed at every stage of the process by email and telephone. I would recommend this company to anyone and would use them again if the need every arose. One of the things l really liked and appreciated was having an account manager. Mine was called Charlie Martyn.

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  • author
    Mr Graham Roscoe
    Oct 10, 2021
    Really good and quick service.

    Really good and quick service.

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  • author
    Michael Knight
    Oct 10, 2021
    All was done efficiently and quickly to…

    All was done efficiently and quickly to a high level and it was my end that was the hold up at any point

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  • author
    Roger Hunter
    Oct 09, 2021
    They not only transferred my money at…

    They not only transferred my money at a good rate.they gave me good advice. We have used them on another occasion, will do so in the future.

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  • author
    customer
    Oct 07, 2021
    I have been using Key Currency now for…

    I have been using Key Currency now for about six months to transfer funds to Spain. I can confirm Wayne has been extremely efficient, professional, responsive and a pleasure to deal with. Also the rates he has achieved for me have been very competitive. First Class.

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  • author
    Mike Culleton
    Oct 07, 2021
    I first used Key Currency several…

    I first used Key Currency several months ago, at first with some concerns as I had never used them, or any other currency broker in the past. My fears where taken care of by Charles Martyn one of the brokers at Key Currency, who was extreemly patient, and was able to re-assure me of the best service, best rates of exchange and indeed, all of which proved to be spot on. The funds arrived quickly into my bank, and since, I have done several tranactions with Charles in charge and it has proved to be a an excellent and reliable company to deal with, Thank you Charles, and Key Currency who I would recommend without hesitation

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  • author
    John Skepper
    Oct 07, 2021
    I have had excellent service and in…

    I have had excellent service and in particular from Wayne Sampson who has looked after my account.

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  • author
    angela
    Oct 07, 2021
    Very professional & friendly service…

    Very professional & friendly service from Robert Griffiths throughout the difficult process of transferring some of my late Father's Inheritance to my sister in New Zealand. Thank You

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  • author
    Helen H
    Oct 06, 2021
    Continued excellent and trustworthy…

    Continued excellent and trustworthy service from this company for the last 18 months. Charlie is always on hand and on the ball.

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  • author
    Ian Herron
    Oct 05, 2021
    Keep up the good work!

    We have used Key currency for several years to transfer funds between the UK and Spain / France The service has been excellent throughout and provides the main factors for us ie. Feeling secure when handing money to someone, offering a very good exchange rate / commission, and getting the funds to the destination as quickly as is possible. Keep up the good work!

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  • author
    Alex
    Oct 05, 2021
    Owen is always quick and clear when doing business

    Owen is always quick and clear when working on a transaction, with great customer service/focus. Thank you.

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  • author
    customer
    Oct 04, 2021
    Since using Key Currency For the…

    Since using Key Currency For the exchange and transfer of Euros when buying a property in France, I have always impressed with the service. Whether it's for a few Euros or a large amount they have always been professional informative and helpful. My present contact is Owen Wiles a cheerful helpful person who makes the whole process seamless and stress free.

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  • author
    Mr Phillip Whitlam
    Oct 01, 2021
    Excellent service by the guys at Key…

    Excellent service by the guys at Key Currency. Regular updates prior to trading. Once the decision had been made there was constant communication with my dedicated advisor. This made the process easier and took the worry out of moving large sums of money. Great security and they gave me peace of mind. Will certainly use them again 👍

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  • author
    Bernard
    Sep 28, 2021
    I have until using KEY CURRENCY just…

    I have until using KEY CURRENCY just now, been a loyal customer to another trading company who I found to be not offering me the best rates for the large amounts trading with them (£20K plus). I answered an internet advert and after a call from Keys agent, Jack Hawkey and hearing his rate compared to the one offered by my regular trader, I decided a change was needed. I did so with NO REGRETS - the deal went through in a little over the 24hrs bank to bank, the rate gave me some Euros 400 plus, more than my other trader. I fully recommend trading with this company, or at least getting a quote from them. You will have nothing to loose, but like me something to gain!

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  • author
    Mark
    Sep 26, 2021
    Great company

    I hadn’t sent a substantial amount of money to Spain before and was nervous about doing so. Owen put me at ease through out the trade getting me an excellent rate. It’s important for me to be able to talk to people when doing this sort of transaction & Key Currency never missed a call I didn’t have to wait. Excellent service throughout. I will definitely be using them again. Thanks Owen you were great.

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  • author
    Mark Guest
    Sep 24, 2021
    Key Currency customer service review.

    Tom Lobb at Key Currency made the process of transferring our money to several different places in Spain to buy an apartment and all that entails very easy. This was completed by Tom very professionally and always updated us and really held our hands throughout the scary process which in turn helped our anxiety by the trust we built up by Tom being the guy who managed our account. This was important as he is always a call away when your worried. I also like Key Currency’s approach when setting up the transfer. After completing the form online via the link from key Currency Tom rang us to confirm the details which gave us confidence that our money was safe. Well done Tom and Key Currency who I will continue to use and also recommend to my family and family with confidence.

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  • author
    Rodney
    Sep 24, 2021
    Discovered Key Currency

    I have recently become a customer of Key Currency and appreciate their great, hassle-free service, with competitive exchange rates. Senior broker Charles' calm and professional manner ensures each transaction is straightforward and efficient.

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  • author
    Clive Baish
    Sep 23, 2021
    Excellent from start to finish.

    Excellent from start to finish. I could not ask for better support. Everyone at Key Currency was so helpful in explaining and managing the process of transferring the proceeds for the sale of our property in Spain back to the UK. It was a great relief to be able to speak with someone who was always available to help. I recommend Key Currency without any hesitation.

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  • author
    Pat Leonard
    Sep 22, 2021
    I have received excellent service from…

    I have received excellent service from Key Currency. I initially used the company to transfer the proceeds of my house sale and have continued to use them over the course of the past six months. Their customer service, friendly and knowledgeable staff have made every transaction stress free and I feel very secure in the knowledge that I will always receive their best attention.

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  • author
    Claire
    Sep 22, 2021
    Great service, real people! highly recommend.

    When I found Key Currency I thought the service was too good to be true, but they have been professional, friendly and helpful and always delivered on time saving me a lot on exchange rates had I gone through my bank. I liked having a real person call me when my funds arrived and to confirm the exchange rate. Thank you Jack Hawkey at Key Currency for providing a great service. Highly recommend.

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  • author
    Thomas Cheeseman
    Sep 21, 2021
    Fantastic service from start to finish, Tom Lobb was perfect!!

    Fantastic service from start to finish, made everything super easy and simple. Will be using for all of our transactions going forward! Tom Lobb took us through every step that was needed from us and once the account was set up we were ready to go. Never too busy to answer the phone and always happy to help!

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  • author
    Robert Starrs
    Sep 20, 2021
    "Real" people!

    Nice to deal with "real" people for a change. Consistently dealing with the one person made things run smoothly .Wayne was very helpful and was there at the end of our dealings to iron out a little hiccup. Would gladly use again.

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  • author
    Customer Bevis
    Sep 20, 2021
    If you require a professional and…

    If you require a professional and hassle free service then look no further, at every step we had friendly informed advice and the peace of mind that you're getting a quality service. I'd like to thank everyone at Key , but especially Owen Wiles, he made the whole process stress free and always on hand for advice. 10/10

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  • author
    Mark R
    Sep 20, 2021
    Great Service

    New to sending money to foreign bank accounts and watching exchange rates. Key Currency helped all the way and even put me in touch with a good Spanish bank. Highly recommend, great work Alex & Jack.. A satisfied customer : )

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  • author
    customer
    Sep 19, 2021
    Excellent company

    Excellent company, don’t look else where. Ask for Owen Wiles for a professional and friendly service. Highly recommend this company.

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  • author
    Alan Lewis
    Sep 18, 2021
    Very satisfied new client.

    Excellent telephone manner shown by all of the Key Currency employees I spoke to who put me at ease and answered all of my questions. As a new client I found the process of registration well managed and straight forward. 1st transaction went very well and was received in my European bank account faster than any other transactions I have arranged in the past 12 years.

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  • author
    Afshin
    Sep 17, 2021
    Highly recommend Key Currency

    Highly recommend Key Currency. I transferred a large sum to spain prior to a property purchase. Jack Hawkey helped me out along the way. I have to say they are all on the ball, very efficient and friendly. All was done in couple of days. The rate was much better than traditional bank transfer. Thanks Jack!

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  • author
    customer
    Sep 16, 2021
    Currency transaction reviews

    I have had an excellent experience doing several currency transactions at key currency where I have been greatly helped and directed by Owen at all times, who got me great rates for my money✅

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  • author
    Andrew Robert Mckinney
    Sep 16, 2021
    Hi I was recommended this organisation…

    Hi I was recommended this organisation by a friend who had used them on sending money to Spain.i contacted them after I purchased a house in Spain and Wayne Sampson organised the payment and explained the process took all the worry out of sending money to someone you have never seen.But he kept me in the loop ringing me and sending me the paper as soon as transactions had taken place great company I will continue to use them for moving money from my accounts

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  • author
    Stewart Evans
    Sep 13, 2021
    We have been using Key Currency since…2017

    We have been using Key Currency since we retired to Crete in 2017. The first transaction was for the purchase of our house here and we had the best available rate at that time and saved a considerable amount by comparison with other companies. Alex McKenna at the company has always been extremely helpful. professional and very prompt in dealing with all our transactions.....no hesitation in recommending whatsoever.

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  • author
    Wes
    Sep 10, 2021
    Helpful and cost effective

    Robert Griffith was very helpful and informative from start to finish. Overall, a cost effective and efficient way to transfer funds, especially where exchange rates are involved. I would certainly use their services again and recommend them.

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  • author
    Roger
    Sep 09, 2021
    As a new client to Key Currency (and…

    As a new client to Key Currency (and previously a traditional banking system user for my overseas transfers) I was impressed with "my" dealer Owen W. and his personal service and willingness to answer all of my questions about the service and how it worked. Key Currency gave a much better exchange rate, minimal transfer and exchange costs, and a faster service when compared with the traditional banking service. I was very happy with the service given! ... Roger O (Belgium).

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  • author
    Jackie
    Sep 08, 2021
    Currency transfer from UK to Spain

    I was buying a house in Spain and my lawyer here recommended I use Key Currency. I needed to transfer funds from the UK to my bank account in Spain. I dealt with Owen Wiles throughout the process and I found him very helpful and thorough, his explanation of the process was reassuring and he always responded to my questions promptly. I will certainly be using this service again and would definitely recommend this company.

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  • author
    marc roberts
    Sep 07, 2021
    i have now used key currency 3 or 4…

    i have now used key currency 3 or 4 times to send money to Spain, i can clearly say that after all this time i have never been let down in anyway. Wayne & Barry have been on the ball & delivered everytime. i will surely continue using key currency without a doubt.

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  • author
    Paula T
    Sep 02, 2021
    Competitive rates and great customer service.

    Key Currency provided a great service in enabling me to send money to family abroad. In addition to a competitive rate the key element, for me, was having someone available to talk through the process. There is a degree of anxiety in setting up an international transfer which was relieved by the explanation and support of the Key Currency team. All phone conversations were followed up by emails so I knew who to talk to and had a record of what was taking place. I can recommend Key Currency and will use their services again for future transfers.

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  • author
    Robert Cameron
    Sep 01, 2021
    EXCELLENT

    Is the service provided by Key Currency and my Account Manager Robert in exchanging and transferring my money to USA. I have zero experience in this area and it was my lucky day I chose Key Currency who have quickly built my confidence in exchanging currency at very good rates. Communication is the fundamental of confidence build and my Account Manager excelled in this with clarity and speed of response.

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  • author
    customer
    Aug 31, 2021
    I used my old broker for years but last…

    I used my old broker for years but last year I thought I’d check the exchange rate with Key Currency. They beat the exchange rate and I saved several thousand pounds! Easy and quick to deal with. Owen Wiles who I dealt with is always proactive and helpful. Recommended!

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  • author
    customer
    Aug 29, 2021
    Great service

    Great service Jack was excellent keeping me informed Will use again and recommend

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  • author
    Shona Anderson
    Aug 27, 2021
    Top service

    My friend recommended Key Currency to me. She had recently dealt with Owen Wiles so that's who I asked for when I initially phoned. He was on another call but promptly phoned me back. He explained how Key Currency operated and asked me my requirements. His communication skills are excellent both by email and telephone and he made it very easy for me to meet my objective. In fact it all happened much quicker than I had anticipated. I'd be happy to recommend them.

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  • author
    Chris M
    Aug 27, 2021
    Nice as anything to start with

    Nice as anything to start with, made our position very clear to them that we had a timescale that we would need to work to. 5 phone calls, then a 6th and finally a 7th i expressed my concern that continual phone calls didnt sit well with me and would not be using their service This was met with aggresssive tones from them. Beware, play to their remit and you will more than likely be fine, other than that be prepared to be hassled on the phone. There are plenty of alternative companies, id use one of them instead

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  • author
    Mick H
    Aug 27, 2021
    Great company highly recommended

    Great company highly recommended Will always match or try to beat the rates offered by other companies I use then several times a year and will continue to use them

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  • author
    Keith Swain
    Aug 26, 2021
    I can not fault the service I have…

    I can not fault the service I have received from you company in the process of purchasing a property abroad. The people have been helpful in al aspects. Keith

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  • author
    Gareth Ling
    Aug 26, 2021
    Proactive and faultless service...

    I am very happy with the service I get from Key Currency. Rates are much better than I would ever get from my regular banks. I also have a great relationship manager - Alec Young - who emails me as and when rates move in my favour or I have asked him to look out for a particular exchange rate. I even get a call on my mobile straight away if Alec thinks I might want to trade quickly should there be a sudden and significant change I might want to take advantage of. And, to complete the great service, if my relationship manager takes a day off - even if for one day only - he arranges for one of his colleagues to cover for that period with any instructions or requests I may have left with him. So, I really can't ask for anything more, hence I can't rate the service I get from Key Currency and Alec anything less than an excellent five stars.

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  • author
    Catherine Smyth
    Aug 26, 2021
    Being a bit of a technophobe,I was very…

    Being a bit of a technophobe,I was very nervous about using the internet to exchange what I considered to be a large sum of stg to Euros,but I need not have worried.My point of contact from star to finish was Barry Richards and he was extremely professional at all times.I will certainly be using this service again. Regards Catherine.

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  • author
    customer
    Aug 26, 2021
    I have to say i was wary at the…

    I have to say i was wary at the beginning but soon became confident with the professional support i got from Alex at Key Currency. Very responsive and made the whole process easy and in my case effective.

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  • author
    KC
    Aug 25, 2021
    Excellent service and quick replies…

    Excellent service and quick replies when copies of documents were required.

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  • author
    Debs
    Aug 25, 2021
    I am happy that I found Key Currency

    I found Key Currency by trawling through the different companies on the Internet, as I wanted to change my provider. I have found the team very helpful, especially the fact that I have 1persom that I can contact for anything I need. Wayne Sampson has been great to deal with, not only for his professionalism, but also takes the time to really find out what is important to me. I have made a few transfers, some small, some larger and the service is the same (only the exchange rate differs for smaller transfers as you would expect) I have no hesitation in recommending them, as I have been very happy with the service.

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  • author
    JZausch
    Aug 25, 2021
    I found trading quite large sums of…

    I found trading quite large sums of money a bit nerve-wracking as I didn’t even lay eyes on the traders helping me. However, now I’ve done several trades, both for work and personally, I feel as if my trader had become a trusted friend. I searched loads of currency trading platforms and unequivocally found KeyCurrency superior in service, rates and efficiency. Highly recommended!

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  • author
    james taylor
    Aug 24, 2021
    Currency transfer to uk

    We decided to move back to the Uk and were advised to talk to Owen Wiles from Key Currency to help with our Currency transfer it’s nice to deal with a professional who is on top of his game , any paper problems his advice was most appreciated, I would recommend Owen to anyone

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