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FC Exchange Review

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Reviews 636

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Global Reach summary

FC Exchange provides you with quick and secure currency transfers with a Best Exchange Rate Guarantee. Forward contracts can help you lock-in an exchange rate for up to two years, but you can also make one-off or regular transfers, or utilise market orders.

Pros

  • Opportunity to fix exchange rates for up to 2 years
  • Customer service via live chat as well as telephone and email
  • Best Exchange Rate Guarantee

Cons

  • Only bank transfers available
  • Customer service is only available on weekdays

FC Exchange Fees and Rates

FC Exchange offers fee-free currency transfers over the minimum transaction value of £3,000, which your dealer can explain to you. Because FC Exchange is a broker, it can offer incredibly competitive exchange rates, getting you closer to the Interbank rate—the rate at which financial institutions buy and sell currency at. FC Exchange is confident in its exchange rates and so offers the backing of its Best Exchange Rate Guarantee*.

FC Exchange offers you the opportunity to utilise a forward contract, meaning that you can lock-in a favourable exchange rate for up to two years in advance. This protects your funds if you know that you'll need to make a large money transfer in the near future (e.g., buying a home abroad) but you fear that the currency market will adversely change before you need to make the transfer. There’s no fee for this service, but you do need to make a deposit of a certain percentage of your transfer amount. You can also set up free rate alerts to be notified when exchange rates reach a level you’re interested in.

FC Exchange makes its money on the small margin between the rate at which it trades and the rate which it charges you. All transfers over the minimum transaction value of £3,000 are free of charge. Should you need to transfer below this amount, there may be a small fee. If you need to make multiple payments for one transfer, there may be an additional charge which your dealer can explain.

One thing to remember is that once you've booked a money transfer, you can't just cancel it. FC Exchange buys the currency you want on your behalf, so if you cancel, they'll have to sell the currency back to the market, which could incur losses that you'd need to pay for. Terms and conditions apply.

How Does It Work?

1. Open an account with FC Exchange:

  • Give your name, date of birth, and contact details
  • Tell FC Exchange your home currency
  • Select which currencies you’ll want as your destination currency
  • Choose the approximate amount that you'll be transferring every year, e.g., £10,000 to £24,999
  • Your account will be open quickly 

2. You’ll be assigned a personal foreign exchange dealer:

  • When you’re ready to make a transfer, call or email your dealer to discuss your currency requirement
  • You can also ask your dealer to set up a profile for you on the FC Exchange online platform so you can book a trade yourself online

3. Book your transfer:

  • Tell your dealer the currency you want to buy 
  • Provide all of the recipient’s details such as their full name, bank account number, bank name, SWIFT code, and bank code
  • Agree on an exchange rate for your transfer. You can book a transfer up to two years ahead, or use a spot contract to secure a rate at the time 

4. Send the payment to FC Exchange:

  • You’ll be sent the full bank details when you book the transfer

5. Track your transfer:

  • You’ll get a confirmation email when your payment arrives at FC Exchange, and another one when your transfer goes through

How Long Does It Take?

The length of time it takes for making a transfer with FC Exchange depends on what currency your transfer is in Transfers made in Pounds, US Dollars, Canadian Dollars, and Euros could arrive on the same business day; however, this is highly dependent on bank cut off times. Other currencies can take a few working days. Your transfer won't be completed until FC Exchange receives your payment, but once your funds are through, most payments are processed on the same day. If you make your order after 2pm, it won’t go through until the next working day.

Once you book a trade you’ll need to send payment on to FC Exchange. You can also book a forward contract to lock-in an exchange rate for up to two years, meaning you can transfer your funds at a date in the future. Just send an email authorising the payment whenever you’re ready.

FC Exchange Top Highlights

FC Exchange stands out for the range of money transfer options it offers. You can book a forward contract up to two years ahead, ideal for anyone buying a house overseas, or arrange an immediate transfer to send your money quickly. FC Exchange offers money orders for currency trading, and lets you set up regular money transfers.    The excellent rates are the main attraction. FC Exchange offers rates very close to the Interbank rate. With the FC Exchange Best Rate Guarantee, you can even bring the rate you were quoted by another money transfer service and see if FC Exchange can match or beat it. FC Exchange offers various tools to track exchange rates, including rate alerts, market orders, and the latest market news. FC Exchange offers fee-free transfers over £3,000 and you’ll benefit from a great exchange rate too.

Finally, FC Exchange boasts extensive educational resources for understanding currency transfers, such as currency news, exchange rate guides, country guides, quarterly forecasts, and a blog full of valuable content.

Customer Support

FC Exchange has multiple avenues for customer support – over the phone, via email, or through live chat. All of these are manned from 7.30am Mondays to Fridays, until 7pm Monday to Thursday, and until 6pm on Fridays, GMT. There’s no customer service support on the weekends or on bank holidays, but you can still access the wide range of resources about currency exchange and use the tools to check up on exchange rates. The online platform also allows you to look at your trade history.

There’s a free number to call from France, Spain, Australia, or Cyprus and a local call number for within the UK. FC Exchange prides itself on the level of service it provides to its customers, maintaining a five-star rating on TrustPilot.

Privacy and Security

FC Exchange takes your security seriously. It’s regulated and authorised by the Financial Conduct Authority (FCA) in the UK and the FSB in South Africa, and always keeps clients’ funds in segregated bank accounts according to regulations. FC Exchange complies with GDPR and is transparent about how it collects and uses your data.

Bottom Line

FC Exchange is a highly professional money transfer service. The rates and fees are very competitive in comparison to its competitors and comparing well to Interbank rates. The predominant transfer type is a SWIFT bank transfer, although you can request a SEPA transfer too. You can set up immediate payments, regular ongoing payments, and book a forward payment up to two years in advance. It’s ideal for anyone who is trying to buy a property overseas, living abroad, or getting paid in a foreign currency, although it’s probably not the best choice if you just want to send small amounts of money to friends or family, especially if they don’t have access to a bank account.

FC Exchange provides a very personalised service, thanks to the dedicated personal dealer and extensive customer service options. It's among the most secure and cost-effective options for transferring large amounts of money since there's no fee for transactions over £3,000. FC Exchange also provides wraparound money transfer support through its extensive educational resources and exchange rate tools.


BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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See what some costumers are saying about Global Reach
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  • author
    Parveen Tanwer
    Oct 31, 2018
    Burjkhalifa metro

    Burjkhalifa metro Excellent service Ms rajina I buy inr

    ...

  • author
    Stephanie Challinor
    Sep 29, 2018
    A big thank you

    we recently sold our house in Spain to relocate back to the UK, this company was amazing. We were kept well informed about every procedure, how it worked and all the staff we spoke to were so helpful and friendly. A very professional company and we would have no hesitation at all in recommending their services. Thank you very much, Stephanie

    ...

  • author
    quentin lambert
    Jul 27, 2018
    Excellent service

    Excellent service. Friendly, knowledgeable & only too willing to help. Always answer the phone immediately. Efficient and quick and value for money with best exchange rate. Staff were the best (Russell & Stacey).

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  • author
    shenxian
    Jul 19, 2018
    No respect to GDPR

    The website is outdated, so according to the website info, I thought one of their service is available, I filled all the information and send them copies of my bank statement and ID card. However, after long time they told me the service is no longer available. They could have show the information when I filling the on-line form already, apparently the system is not up to date by their maintenance and backstage engineer. The worst situation came later, I request them to delete my personal data from their end according to GDPR, they promised to do so. Yet after 1 email sent and 3 times of calling. They still haven't done so. I feel they are kind of fraud company being honest. Hope this review can raise an alarm for people who is considering FC exchange.

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  • author
    C. Roberts
    May 07, 2018
    Satisfied client

    I have recently used F.C. Exchange to transfer currency into the UK following a property sale. Lauren was my allocated broker. She was easy to contact, extremely helpful and was able to answer any questions I had. The currency transaction was completed quickly and without any problems. I would definitely use this company again.

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  • author
    Page
    Feb 15, 2018
    Be careful of the different in funds reaching lawyers

    Used them first time on the 8th February. Sending funds to Cyprus for purchasing a property. First time it got to my lawyer it was shortfall , Then second time Again shortfall.Wasnt told that the bank in Cyprus would charge us for doing the transaction into Euros from sterling .wouldnt use again.Please be aware if sending money for property purchase As there are hidden charges and F.C. Echange will not tell you this .

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  • author
    Heidi Morse
    Feb 15, 2018
    Excellent service throughout.

    Excellent service, cannot be beaten. Very patient staff (especially Sam Edmanson) who understood my needs and talked thought the best way to pay for and transfer funds efficiently. Recommended by Money Saving Expert as one of the best currency exchange companies and I fully concur with this. Always available on the end of a phone or by email. Would not hesitate to recommend.

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  • author
    Vin J
    Dec 20, 2017
    It's a total con

    It's a total con, you do not get the rate on the live fc exchange site, or advertised as "amount received" on comparison sites. They say no fees, but clearly take a hidden fee. The guy on the phone gave me a classic sales approach. I guess some people are fooled by this. I received a much better rate from another company that was more transparent.

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  • author
    Tim Howard
    Nov 16, 2017
    Professional approach and fast transfer

    Excellent work done by Charlie. He called me directly in Australia to ensure that everything was taken care of directly. He was prompt with responding to my questions, and was professional. Very much put my mind at ease, especially in light of my concerns about exchanging such a large amount of money. When the time came to make the transfer it was very quick; it arrived in my bank account in less than a day. Highly recommended.

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  • author
    Mary hamilton
    Nov 15, 2017
    I have never had the pleasure of …

    I have never had the pleasure of dealing with such a great knowledgeable, polite,and helpful work team A special mention to Sam Edmanson for his help not only throughout my transaction but the follow up afterwards I will recommend him and this company to all my friends in the North / South of lreland and Portugal So they can save money like l did and feel the pleasure of doing so Thanks to a great team especially Sam

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  • author
    Nick Canning
    Oct 16, 2017
    Always efficient

    Always efficient, professional and straightforward. Very good service.

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  • author
    Mrs Porter
    Oct 06, 2017
    Great experience!

    I've dealt with Sam on a number of occasions and he's knowledgable, professional and genuine. I've received a fantastic, easy and hassle free service every time.

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  • author
    Christine Pettit
    Oct 03, 2017
    Professional and Reliable

    I have used FC Exchange and in particular Sam Edmanson, for a variety of fx transactions with great results. All staff/branches of the company are professional and strive to get the best rates for their customers, and I am pleased with the level of security and ease of use of the client account access online.

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  • author
    R-
    Sep 25, 2017
    Fast yet patient and proffessional.

    Very nice people, personal and patient. Although I don't reside in the UK, they called me. They explained the procedure and after registration we agreed on a rate. Next they send me a email confirmation. You then transfer the money. Although the money (in my case) was going through 3 different countries, I got my currency in 3-4 business days. I don't think it can be any simpler. Kudos to Daryl, who was a great helpl!

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  • author
    Christopher Caple
    Sep 20, 2017
    First time at FC Exchange

    FC Exchange was favourably reviewed on compare websites so I tried them out. Opening an account online was very easy indeed. Telephone communications were professional and friendly to confirm my requirements. My call to deal was handled smoothly and professionally. I hadn't been expecting to negotiate a rate but ended up doing this when I turned down first rate offer. So, I recommend you have rate in mind when you call to deal. Once rate was agreed everything went through instantly. Very professional, very easy and I have no complaints whatever.

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  • author
    Stanley Gloc
    Sep 05, 2017
    Great company to do business with if …

    Great company to do business with if you control the envelope and agree terms. Streetwise is best,however if not they will still and sure look after you. I would recommend you do business with them.

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  • author
    Lee Godwin
    Sep 03, 2017
    A pleasure doing business with FC Exchange

    From beginning to end, the process of transferring over the proceeds of our house sale to Europe was very smooth. As soon as I signed up with FC Exchange, I was allocated an advisor, Lauren, who was extremely knowledgeable on the money markets. She expertly guided me on the current status of the markets, so that I could make an informed decision on when best to make my transfer. If I need to make further currency transfers, FC Exchange will be the company I turn to, and I am happy to 100% recommend them. Thank you Lauren for all your guidance, I've definitely learnt something about the money markets.

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  • author
    Sandra Taylor
    Aug 11, 2017
    I'm very happy with the contact

    I'm very happy with the contact, information and personal contact and advice from Ben Scott, I would certainly use his company again and would recommend to my friends.

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  • author
    David Dobrin
    Aug 03, 2017
    Great Service!

    I am organising a wedding abroad and had absolutely no idea how to pay the various suppliers we had commissioned. I also had no idea how the process of transferring relatively large sums of money abroad worked and where to get the most competitive rates. The broker we used at FC Exchange (Myles Birkett) spent the time to walk us through the process and was always on hand (email and phone) to answer any questions we had. Not only was the service Myles and his colleagues offered efficient and of high quality, but it was also extremely cost-effective, particularly when compared to the rates the main banks offered. I would highly recommend using FC Exchange!

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  • author
    robert
    Jul 25, 2017
    great communication and professionalism

    great communication and professionalism

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  • author
    MH
    Jul 22, 2017
    Superb experience

    We have just used FC exchange to send money to Spain to buy a house. Lauren Bessent was superb. She managed to secure a really good rate when the market was volatile. I would recommend highly. I was worried initially but had no need, Lauren was superb all the way through. She'd answer emails & calls immediately. When she was on holiday she kept me informed & her colleague was in touch. I would definitely use them again. Thanks

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  • author
    Walter Carascon
    Jul 22, 2017
    Hassle free transfer

    Quick, easy fee free money transfer. Excellent service.

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  • author
    SY From London
    Jul 21, 2017
    Great customer service

    Great customer service. My adviser was very friendly and helpful.

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  • author
    Peteris Sics
    Jul 20, 2017
    Fast and very professional service

    I have been using FC Exchange five times in last four months. And I always been very happy with service they provided . I had one issue to deal with which was by my mistake. I sent twice as much as needed. But with their very helpful and professional staff we sorted it out as quick as possible. Many thanks to Daryl Peteris

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  • author
    GLENN MAYELL
    Jul 16, 2017
    ive used FC Exchange twice now Awesome!!!

    ive used FC Exchange twice now. Cant recommend them enough. Great rates great service. If your looking for a professional fast currency transaction these guys are all you need. I WONT USE ANYONE ELSE! Safe reliable fast efficient. Thanks Guys

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  • author
    123
    Jul 14, 2017
    EU money transfer

    Easy + quick!

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  • author
    Andrew Smith
    Jul 07, 2017
    Highly recommended - excellent service from start to finish

    This was a new experience for us and Michael Vaughan was a great support from start to finish. The process of setting up an account and transferring funds was extremely straightforward while reassuringly diligent. Michael was professional, helpful and available to take calls and answer queries at all times. I would highly recommend FC Exchange to anyone without reservation. Thank you and I look forward to doing further business in future.

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  • author
    Ousman Touray
    Jul 07, 2017
    I have been using FC Exchange for over …

    I have been using FC Exchange for over 2 years now and I have never had any problems. Calum has always been very helpful and friendly. I would recommend them to anybody looking for a fast efficient Foreign exchange service

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  • author
    homersthehousefinders.co.uk
    Jun 23, 2017
    Excellent service

    Excellent service. Particular thanks to James Croft.

    ...

  • author
    Mark Owen
    Jun 23, 2017
    AMAZING

    Fantastic service, quick and efficient - highly recommend

    ...

  • author
    Susan Margaret Humby
    Jun 23, 2017
    7 Years of good service

    I have dealt with FC Exchange for the last seven years and have always been satisfied with their service, always polite and helpful getting me the best value for my pound sterling transfer to euros. Carry on the good work!

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  • author
    John Oates
    Jun 22, 2017
    Great service will recommend to all

    Great service, I was looking for a exchange company to bring euros back to UK, I had contacted a few exchange companies, as was worried about trusting someone with my money, dealt with Charlie and he delivered from start to finish, with a great rate as promised, money was in my bank within 28 hours from tenerife to uk much quicker than I expected, would recommend to anyone as I no it can be very worrying transfering money overseas or back to the uk thanks for you help Charlie at fcexchange

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  • author
    Anders Nash
    Jun 22, 2017
    Outstanding

    Outstanding. Once again. Always excellent service, swift and with excellent customer service. Thanks to consultant Sam Edmanson for his excellent follow-up work!

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  • author
    Constance
    Jun 22, 2017
    Mike abbot has been invaluable during a …

    Mike abbot has been invaluable during a recent transaction I undertook , without his advice I would have lost thousands , definitely worth dealing with this company , it has saved a great of money especially now , i am so pleased with the service and anything I wanted to know was supplied immediately Only ever a phone call away . I thought it would be complicated but was so easy to set up , thank you Mike .

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  • author
    jhburnsnf
    Jun 22, 2017
    Top Class

    I was sceptical at first, but service was polite, quick and an excellent rate (well as excellent as it can be just now).

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  • author
    Pamela Relph
    Jun 20, 2017
    Emigrating to the USA

    I am in the process of emigrating to the USA and I found FC Exchange through a comparison website. They made me feel at ease from the beginning. I had my own personal account manager who I could reach at all points during the day and they gave me the best rate!

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  • author
    Alexis Bell
    Jun 16, 2017
    Excellent service, extremely informative.

    My exchange broker from the first call was excellent. She was extremely informative of all the options that were available to me, as well as providing further information on current affairs that may have affected the exchange rates. I had never used an exchange broken until now, but would have absolutely no hesitation on using FC Exchange in the future. They made me confident about what I was doing.

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  • author
    Helen Vivet
    Jun 15, 2017
    Good advice great rates and perfect security

    I have done several large transfers with FC exchange they always give the best quote straight away and I have found their service impeccable and the advice balanced and good. Nothing is too much trouble and you always speak to the same person (within reasonable human possibilties)

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  • author
    Thomas Denne
    Jun 14, 2017
    Best rate of net exchange when compared …

    Best rate of net exchange when compared to a number of other companies that I have used in the past. Receipt in my French bank was quick too. Very happy with FCExch. Payment by debit card (obviously not credit card) would make the transaction even easier but sending a bank transfer is no great hardship.

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  • author
    Alison Cattanach
    Jun 13, 2017
    Great service

    I have been dealing with Mike Abbott for nearly a year now and have made many transactions with him due to renovating a holiday home in Slovenia. The payment of services for this project have been supported by Mike with great professionalism and attention to detail. I have had a great relationship with him and have recommended FC Exchange to 5 members of my family who have used the service to exchange inheritance money from USD to Sterling. Great job FC Exchange and in particular Mike

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  • author
    Mr Alan Rex
    Jun 12, 2017
    Service with a smile.....

    I have now moved quite a considerable amount of money via FC Exchange over a number of months and varied amounts. Each and every transaction has been effortless (at least from my perspective) and happened exactly as I had been advised and right on time and good rates. So just to be clear spot on in every respect and Ben Amrany is very helpful and pleasant to deal with (thats the smile bit!). Alan

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  • author
    Charles
    May 31, 2017
    Very satisfied

    I've got no big currency volumes to trade on a regular basis but used this service for a one-shot big real estate operation. Customer service was great and pricing very appealing. Real time market access was also a plus. The fact that everything is done by phone (rather than online) was a bit unsettling but proved very reliable.

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  • author
    Mags
    May 22, 2017
    Excellent service

    Excellent service. Provided everything it promised.

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  • author
    Kevin Phillips
    May 19, 2017
    Exactly as promised

    Thank you. Everything worked exactly as I was promised. Helpful staff always willing to help.

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  • author
    Andrew Coleby
    May 17, 2017
    Very fast service will recommend to my …

    Very fast service will recommend to my friends. Neil has been very good and very helpful.

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  • author
    Debbs
    May 15, 2017
    Excellent service - glad I found you!

    Excellent service, quick and easy! Thanks!

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  • author
    Roy Freise-Brown
    May 01, 2017
    Dear Sam

    Dear Sam. Thank you for all your help over the last few months, and for my transaction. Very prompt, our son was abel to complete his deal, every body happy. Thank you once again. Roy.

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  • author
    Anthony Stephenson
    Apr 28, 2017
    Terrific service

    I have been using this company for the last few months, and have dealt with a couple of Traders, who have been very polite and efficient, but my main Trader has been Ben Scott, who has been very professional and proficient in my requests, he has always been very courteous and will always return my calls, not only am I impressed with the company as a whole, Ben is the true winner, well done Ben, and keep up the good work Anthony Stephenson

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  • author
    Paul Harbottle
    Apr 27, 2017
    Very new to currency exchange and in …

    Very new to currency exchange and in particular to purchasing a house in France. Very patient, very helpful with honest views. Our main contact went on paternity leave shortly after engaging FC but there was a seamless transition.

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  • author
    Kevin
    Apr 21, 2017
    Sam my advisor

    Sam was my advisor and was very knowledgable. Explained things simply for me. I was very pleased with the service I received and will not hesitate to use him again.

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  • author
    Stuart Wilkin
    Apr 20, 2017
    All good thanks

    Very happy with the service. Our deal completed without hitch, on timescales and with good advice and constant contact from our advisor.

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  • author
    Kevin Lapworth
    Apr 20, 2017
    Ben A

    Ben A. Has been really helpful ever since we first registered.never pushy and always offers all options whenever we make a trade . Has made the whole process easy.

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  • author
    Carol and David Nicholls
    Apr 18, 2017
    Friendly and professional

    FC Exchange have provided us with all the information we needed and have been patient in explaining how everything works. There has always been someone there to be of assistance if we had any queries or concerns. The money transfers have gone through seamlessly and the FC Exchange staff have allayed any fears we have had when transferring substantial amounts of money. We have every confidence in FC Exchange for the final transfer and for any transactions we may have in the future.

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  • author
    zoe sumra
    Apr 17, 2017
    Lauren looked after us

    Lauren looked after us. She was brilliant, bubbly and informative. She knew what she was talking about and gave it to us straight. You always worry when transferring large sums but I felt confident in this company. We received our money exactly as they had informed us.

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  • author
    Quintin de Klerk
    Apr 12, 2017
    Brilliant, comprehensive service

    Felt well taken care of and that my needs were understood. I was advised on the current trends in the market and when to buy and sell. Service was A+++

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  • author
    David Williman
    Apr 11, 2017
    Great service

    Great service , fast , clear instructions and reliable. Would recommend to anyone.

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  • author
    Ian Ashbery
    Apr 10, 2017
    Very professional and helpful

    Very professional and helpful

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  • author
    Morris
    Apr 08, 2017
    Easy to contact and to create an …

    Easy to contact and to create an account. Better rate than my bank was offering. Overall, delighted with the service and will definitely use again. Many thanks.

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  • author
    Jon - Australia
    Apr 08, 2017
    HIGHLY RATED !

    The rate is better than elsewhere and the operations staff are all charming over the phone.

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  • author
    Satisfied Customer
    Apr 06, 2017
    Excellent service

    I Dealt with exchange broker Lauren Bessent. she was helpful, friendly and professional. Excellent Service throughout. I Will recommend to friends and family.

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  • author
    Linda Black
    Apr 06, 2017
    I had been putting off transferring my …

    I had been putting off transferring my money from Australia to the UK for ages because I thought it would be complicated. In fact, it couldn't have been more straightforward. Lauren talked me through the process and the money was actually transferred and in my bank within 24 hours. Thank you.

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  • author
    Olivier
    Apr 06, 2017
    Great rates and very helpful with a …

    Great rates and very helpful with a dedicated personal broker easily reachable on the phone.

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  • author
    Alan Willamson
    Apr 05, 2017
    I wish I had known of your services …

    I wish I had known of your services previously.

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  • author
    S B 4 Mum
    Apr 05, 2017
    Easy peasy!

    Spoke to several equally helpful people on the phone before I was allocated Lauren as my personal advisor. As a 'normal' pensioner anything financial is usually way over my head but everyone at FC was so kind and encouraging. The actual money transfer to family in Germany was so easily achieved that I could not believe that it was over and done with. Thank you Lauren et al.

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  • author
    Andrew Lavin
    Apr 05, 2017
    A very attentitive and personal …

    A very attentitive and personal service. A positive experience and I would recommend it to a friend or family member

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  • author
    Megan
    Apr 05, 2017
    Great personal service

    Great personal service. Quick transfer. Beat quote from alternative exchange company.

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  • author
    Ian & Sharon Bailey
    Apr 03, 2017
    Thanks for the very good service

    Thanks for the very good service, we will be back to you soon .

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  • author
    Colin Mackie
    Mar 31, 2017
    Excellent service

    Having used FC Exchange for the first time I found my broker and all the staff who contacted me very helpful and informed . They explained everything clearly, without " jargon", and took their time to ensure I was happy with the process. The transactions went through without problems and as informed. I will use the company again without hesitation and recommend their service.

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  • author
    Rafael Hudson
    Mar 30, 2017
    Very good service

    Very good service. My exchange broker Neil was very thorough and made the process very easy

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  • author
    Andrew Rowland
    Mar 29, 2017
    Excellent customer service

    I dealt with Ben Amrany throughout the process and found his service second to none. I required immediate transfer of funds from the UK to Spain and Ben dealt with my request efficiently, with the funds arriving the same day. I will not hesitate to recommend Ben and FC Exchange in the future.

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  • author
    Brendan
    Mar 29, 2017
    Feedback

    I've started using FC Exchange after years of using the bank rate, sorry I didn't make the switch sooner. Great service, great rates, friendly and informative brokers. Money arrives in my account soon after landing at FC Exchange. Would Highly recommend. Brendan, Qatar.

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  • author
    Sue Bruen
    Mar 26, 2017
    Couldn't be more helpful.

    Easy to do business with would recommend to anyone.

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  • author
    Rich
    Mar 24, 2017
    Good service

    Good, reliable service

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  • author
    James Keirnan
    Mar 23, 2017
    Swift and easy

    After having registered I was appointed an advisor. I received a call the next day in which Lauren offeres guidance on the whole process with no pressure. I was happy to exchange with FC based on the rates alone, but the service will ensure I return. They also offered an attractive voucher scheme! Highly recommended for service and value.

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  • author
    Daniel
    Mar 23, 2017
    Simple, transparent, friendly staff.

    I worked with Lauren for a single transfer of USD to GBP for a property purchase. Lauren was always easy get hold of, and was friendly and made the process simple. The exchange rate and the amount of GBP that I would receive was made clear, I wasn't limited in the amount I could transfer at once, and I didn't have any unexpected or hidden charges. The money arrived in my account the following working day, so speed was fine. The only potential negative is that it's not a 24-hour service, so would be more difficult to do out-of-hours if I was travelling or waiting for a sum to hit my account before transferring.

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  • author
    Andrea Suter
    Mar 22, 2017
    I would recommend FC Exchange

    I have just transferred money with FC Exchange. Michael made it easy and efficient. I will definitely use them again and recommend them to others.

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  • author
    Nigel Richardson
    Mar 17, 2017
    Very helpful and efficient service

    Really excellent service from Calum. The whole process was efficient and fast.

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  • author
    Hilary Mort
    Mar 17, 2017
    Efficient, friendly service.

    As a complete novice to using this service, we were nervous to say the least. We had no need to be, FC exchange helped us every step of the way, a calm voice at the end of the phone, friendly, efficient service, no hitches, no hold ups, they were, in a word, MARVELLOUS, would highly reccommend NEIL POYTON as a person who knows his job and does it with complete proffesionalism. A huge THANK YOU.

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  • author
    RW
    Mar 17, 2017
    Great rates. Same day transfers = Godsend. Quick to respond every time. Trustworthy. Recommended.

    Very helpful in answering my questions (this was my first transfer). Lauren really helped make a stressful and urgent transfer easier and was very understanding when I had issues on my end with the bank. Thanks guys.

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  • author
    Tess
    Mar 17, 2017
    Amazing service

    Very professional, attentive service. Dealt mainly with Sam, although the rest of his team were friendly and personable. Sam was very helpful in answering my questions and got me a great deal. Got the money from Australia to my Uk benificiary in 8 hours. Incredibly efficient. Would definitely recommend! Thanks guys!

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  • author
    FC
    Mar 16, 2017
    good efficient friendly service

    Very quick and straightforward, Would use them again.

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  • author
    Geoffrey
    Mar 15, 2017
    Very professional and fantastic Website.

    I found the service and website very professional and helpful.I have accounts with other FX Companies BUT FX Exchange provided a first class service. The website and links are exceptional.

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  • author
    Caroline
    Mar 14, 2017
    Five stars

    Helpful, friendly staff who explain what could be a complex issue in easy to understand terms. I was happy with the rate I got on the day and the transaction was processed speedily and efficiently.

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  • author
    Dianne
    Mar 13, 2017
    Myles Birkett

    Myles was excellent and patient in answering questions. This was the first time in doing this and the money was in my account in a couple of hours.

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  • author
    M.I.
    Mar 08, 2017
    Good service

    Easy to use, personalised service. Would definitely use again.

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  • author
    REF
    Mar 08, 2017
    Sending House Deposit

    FC Exchange were very efficient and very easy to use.

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  • author
    AK
    Mar 07, 2017
    Good rates, no fuss

    Easy transfer with good rates.

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  • author
    Michele Graham
    Mar 07, 2017
    A great fast and professional service

    Lauren was my helper and she guided me through the process fully and the money was in my overseas bank the next day.

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  • author
    Happy grandmother
    Mar 06, 2017
    Very Smooth

    Many thanks to FC Exchange and particularly Neil Payton who made every thing seem easy. They kept me up to date and didn't use technical language to explain each step. Again many thanks. Denise Rothenburg

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  • author
    Saz - Ireland
    Mar 02, 2017
    Excellent service from FC Exchange

    Thank you Mike Abbott from FC Exchange for such a professional service you provided. My money was transferred from Australia to the UK and then on to my Irish account in a speedy transfer and I bought my car and paid my new home deposit straight away. I can now look forward to settling in to a new life in Ireland. Your rate of exchange was the highest I found, giving me a great deal.

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  • author
    Paula Johns
    Mar 01, 2017
    Above and beyond

    Excellent service, I was selling a property in France and they did all the paper work with Notaire to save me the trouble. At all times treated me with respect, in spite of my senior years. I would certainly recommend them and will be using them again in the future, as they went the extra mile for me.

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  • author
    Mia
    Feb 28, 2017
    Quick and Easy

    I wasn't 100% sure about transferring a sum of money over to Australia for travelling and working, however this company made it extra easy and quick. Speaking to Charlie from the beginning of the decision made everything so much easier and made me more confident. He talked me through each step and kept me updated as to where my money is each day and when the transfer will be complete. Very friendly and very helpful service. Will definitely be using this company again!

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  • author
    Richard Morgan
    Feb 28, 2017
    Transaction completed without any hitches.

    Once we had established our joint account, all ran extremely smoothly. Once you have arranged your money transfer you can relax and leave it to be completed.

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  • author
    John Pietryszak
    Feb 27, 2017
    Excellent service

    The currency exchange was concluded and in my foreign bank account within a few hours of my call. I have used other currency exchange companies in the past but these were much slower and did not provide as competitive a rate as FC Exchange. I will now use FC Exchange for all future exchanges.

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  • author
    Otto van der Westhuizen
    Feb 27, 2017
    Excellent rate and service

    FC Exchange was recommended by a colleague that often use the service. I had to transfer money to my South African bank account and was therefore a bit sceptic about the process. After receiving the first email from Mr. Neil Poyton I knew I was in good hands. He also recommended the timeframe which I should consider transferring my money in order to get the best rate. Not even two days later the money was in my account (from my US account) which is 3-5 days quicker than what I usually have to wait. Neil and the entire team could not have been more helpful and I thank them for this. Look forward to contacting them again in the future.

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  • author
    PMB, Devon, UK
    Feb 26, 2017
    Transferred Funds to NZ - One glitch, but handled with integrity and speed

    From my first enquiry I had personal service from one account manager and all communications were professional and efficient. Although I was assured there would be no intermediary bank used and therefore no extra charges for my international transfer, Barclays (FC Exchange's bank) decided to use an intermediary bank without informing anyone and charged me extra fees. FC Exchange immediately remedied this and reimbursed the charges, giving me a genuine apology and comprehensive explanation. So although there was a glitch on behalf of Barclays, FC Exchange dealt with it quickly and confidently, and I will be very happy to use their services again.

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  • author
    Steve
    Feb 24, 2017
    Excellent

    We have found this company to be excellent. They are very professional, easy to use and very effective, but most of all we feel very confident using them to transfer money. The staff are friendly, very polite and and respond very quickly to emails and phone calls

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  • author
    Gary
    Feb 24, 2017
    Great Service!

    It couldn't be any more straight forward with these guys Great Service!!

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  • author
    iuaiia33
    Feb 24, 2017
    Excellent Service, great communication and explanation of the process.

    For first time users of such a service, I found Lauren to be informative and reassuring. We were given good advice on the practicalities of moving USD funds to the UK. Quick to respond to queries by phone and e-mail. Would use again, if needed, but was a one off requirement. Would recommend without hesitation.

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  • author
    Andrew Duncan
    Feb 23, 2017
    Excellent. Prompt. Accurate.

    Transferring money from GB Pounds to Euro using FC Exchange has been a delight! The service is both efficient and rapid, whilst providing a far superior exchange rate than any of the high street banks. I have saved thousands on the purchase of my retirement property in Madeira.

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