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BestMoney.com
CurrencyUK Review
Reviews 2,418
Currency UK
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Currency UK
Currency UK
Excellent
Reviews 2,418
Patrick Sather
Jun. 10, 2022
2 min read
Patrick Sather
Currency UK Summary
Since 2000, CurrencyUK has made it its mission to simplify the process of sending money abroad. Today, it supports transfers both online and over the phone to over 200 different countries in 40 currencies. It offers live phone and chat support and provides real-time exchange rates 24/7 on its website. You can send or receive payments for free, automate payments, or lock in a fixed rate on a future transfer for up to 12 months.
Pros
  • No fees for most transactions
  • Live phone and chat support
  • Fast and easy to use
Cons
  • £5,000 minimum for one-time transfers
  • No mobile app

Currency UK at a glance

4.0
Editorial score

Fees?

No fee for most transfers
5.0

Transfer time

Same day
4.0

Customer service

Award winning, personalized customer service with phone transfers available
5.0

Security

Regulated and encrypted secure transfers
4.0

Online and mobile experience

Basic site
2.0

Currency UK Currency UK Visit Site

CurrencyUK at a Glance 

Fees?
  • No fee for most transfers
  • Variable fees for specific business transfers
  • If there is a service charge, CurrencyUK lets you know upfront 
Transfer time
  • Same-day transfers for USD, EUR, GBP, and CAD 
  • All other transfers take 1-2 working days
Customer Service
  • Live phone and chat support
  • Designated account manager
  • Make transfers over the phone or online
  • Winner, Best Currency Transfer Provider - 2018 British Bank Awards
Security
  • 2048-bit SSL encryption
  • Transaction confirmations
  • No biometric authentication
Online and Mobile Experience
  • No mobile app
  • No credit card transfers
  • Easy-to-use website
  • Transparent rates and fees

CurrencyUK Fees and Rates

Unlike most banks, CurrencyUK does not charge a fee for most transfers. Instead, it makes its money on the margins of each currency exchange, thereby saving you money while also getting you the best rate possible.  

How Does It Work?

To get started with CurrencyUK, simply adhere to the following steps.

  • Create an account online.
  • Secure a great rate with live exchange rates 24/7.
  • Send or receive your payment via bank transfer or cheque.
  • Track the status of your transfers online or over the phone.

Once you create your account, you will be assigned to a dedicated account manager, who will call to confirm your registration and serve as your primary point of contact if you need assistance in the future. 

You’re then ready to either send or receive payments through CurrencyUK’s online portal or over the phone. Simply choose the currency you’d like to send, secure a rate, and provide the bank details of where you’d like the transfer to go. 

You can send funds to CurrencyUK via an electronic bank transfer or cheque. It does not accept cash payments or support transfers to or from a credit card. 

How Long Does It Take?

Depending on your funding method, you may be able to make a transfer the same day. 

If you’re making a transfer in USD, GBP, EUR, or CAD, CurrencyUK offers same-day trades and payments. 

For all other currencies, according to the CurrencyUK website, the usual turnaround time for a money transfer is within two business days. 

CurrencyUK Top Highlights

In addition to fast and free transfers, CurrencyUK offers a number of stellar features. With its auto-pay feature, you can set up regular foreign currency payments to satisfy expenses such as foreign mortgage payments, pension transfers, or tuition fees. 

Additionally, if you need to make a transfer in the future but are wary about what the exchange rate might be, you can fix the rate now with a forward contract, thereby locking in a rate on a future transfer for up to 12 months. 

Finally, if you refer a friend to CurrencyUK, the company will send you a £50 Amazon voucher after your friend makes their first transfer. 

Customer Support

CurrencyUK offers live phone and chat support between the hours of 8AM and 5:30PM UTC, Monday-Friday. You can also direct enquiries to its email address or contact it via a secure message on its website. 

Phone: +44 (0) 20 7738 0777

Email: support@currencyuk.co.uk

Customers widely report that CurrencyUK offers fast and friendly customer service. It currently has a rating of 4.9 out of 5 stars on Trustpilot with over 1,700 reviews. Additionally, CurrencyUK won the Best Money Transfer Provider award at the 2018 British Bank Awards. 

Privacy and Security

While CurrencyUK does not have a dedicated fraud team, it encourages you to reach out to its customer service team if you believe your account has been compromised or you are a victim of fraud. 

CurrencyUK uses 2048-bit SSL encryption to protect your personal and financial information. Before you complete a transfer, CurrencyUK will require you to enter your PIN to ensure you authorize the transaction. It sends you email confirmations after you receive or send a payment and stores a record of the devices that have accessed your account so you can keep tabs on your transaction history.

Online Experience

At this time, CurrencyUK does not have a mobile app, although you can access its website through a browser on your mobile device. It provides live exchange rates 24/7 and there are no hidden fees, so you always know the exact amount of an inbound or outbound payment. 

Summary

If you need to send or receive payments in a foreign currency, then CurrencyUK may be the right option for you. It does not charge a transfer fee and provides live exchange rates 24/7. You can send a same-day transfer either online or over the phone. Additionally, you can automate payments to save time or fix an exchange rate on a future transfer for up to 12 months. 

While it does not have a mobile app or physical branches, CurrencyUK is a great option for businesses or individuals who want to save time and money on currency transfers. 

Methodology

This review was created with information from CurrencyUK’s website, reviews on comparison sites, and customer feedback. 

Currency UK Currency UK Visit Site


Patrick Sather
Written by
Patrick Sather
Patrick Sather is an award-winning personal finance writer and licensed broker who has worked for some of the largest financial firms in the United States, including TD Ameritrade and Pacific Life. A graduate of the University of Nebraska in both Economics and International Trade and English, his articles on life's most common financial decisions and quandaries are straightforward, practical, and always easy to understand.
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Trustpilot reviews
See what some costumers are saying about Currency UK
Currency UK
Excellent
Reviews 2,418
on
Excellent
92%
Great
7%
Average
1%
consumer-image
sandra collins
15 days ago
Fabulous team who stayed on the phone…
Fabulous team who stayed on the phone with me while I did the transfer. Lots of emails to let me know how things were moving.
S
s - dubai
15 days ago
Clear and Competitive
Nicole was excellent and coached a novice through the process! Much more competitive than the bank where I am supposed to be a premier customer. Will definitely use Currency UK again in the future.
L
l byrne
a month ago
Always does what I need
Currency UK always does what I need at a good rate without hassle and with good customer service
P
peter cressey
a month ago
Simple straight forward
Simple straight forward, professional and rates good. The thing that caps it is the personal touch. We maybe a number but giving us the time of day as these guys do, makes it a pleasure
B
barry gordon
a month ago
Simple operation,but efficient
Simple operation,but efficient. Staff response very pleasant
R
richard oats
a month ago
Professional
Fast, efficient, and amicable professionalism.
N
nick blachford
a month ago
They always make it easy to transfer…
They always make it easy to transfer money to my French bank account.
S
shimmy
a month ago
Smooth transaction
Smooth transaction, however as I have said before, not as fast as I would like to transfer my funds abroad.
m
m france
a month ago
Rather a slow transaction this time.
Rather a slow transaction this time.
D
david john butler
a month ago
Good rates
Good rates; very easy to access & use
M
mrs field-smith
a month ago
Trouble free transactions
As always, excellent personal service.
K
karen aloe
a month ago
Only good experiences to share re: Currency UK
I have used Currency UK for several years, I still feel a novice but find the staff very professional (especially Nicole), who is always happy to walk you through the process each time when transferring monies into different currencies, offering a very comprehensive service, ring you when they say they will, a fast & effective service, happy to continue using them & would definitely recommend using their services!
M
mr roddy
a month ago
Personable and Professional service.
Personable and Professional service.
i
inglesedoc
a month ago
Very quick turnaround
Very quick turnaround
S
siobhan berry
a month ago
Smooth process
Smooth process - easy to use and reliable!
C
christopher lambert
a month ago
Another seamless operation
Another seamless operation, thanks.
L
lf
a month ago
As always a very efficient service
As always a very helpful and efficient service
K
kalpna patel
a month ago
It was quick
It was quick. No hassles
W
will i am
a month ago
Quick and easy
Quick and easy
p
peter tierney
a month ago
As always a great service!
As always a great service and easy to negotiate website. I have with them for many years and always great!
O
owen tabor
a month ago
Quick'n'eeeeeeasy!
Quick'n'eeeeeeasy!
A
allan morrison
a month ago
Great service as always
Great service as always. Thanks.
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eef trading ltd
a month ago
Brilliant and highly recommended
Extremely happy with the service provide by Cesar. He is a true professional and highly recommended.
T
timc
a month ago
Excellent as always
Excellent as always
H
hayat humanitarian aid
a month ago
The service was excellent
The service was excellent; the rates were competitive. Our partner received the Transfer the next day. I am so happy to continue to use this great company.
M
michael allen
a month ago
They are always available to deal with…
They are always available to deal with my requests and their overall efficiency
O
optometron - equipamentos tecn
a month ago
A TOP PROFESSIONAL
I know Cesar Esteves since more than 3 years. Cesar is an extremely competent and friendly professional.
e
ecohaus
a month ago
Great company to work with
Great company to work with, very easy, straight forward and transparent, providing very competitive rates. Cesar is a credit to the business, always available to support our business working tiredless and in a diligent manner.
C
customer
a month ago
Very efficient and friendly as always.
Very efficient and friendly as always.
R
richard b
a month ago
Worked exactly as promised
Worked exactly as promised
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ana salgueiro
a month ago
Great support
Great company ! Special thanks to Cesar for his know how and support.
C
c golborne
a month ago
Chris Golborne excellent service
All good on time excellent as always thank you once again
R
rod mckee
a month ago
Reliable
Reliable, trustworthy and professional in all the dealings I have had with this company. I've been using Currency UK for nigh on 20 years.
C
customer
a month ago
First class service from start to finish
First class service from start to finish
J
john pashley
a month ago
Very quick and easy
Very quick and easy
D
des
a month ago
Fast and friendly,
Fast, efficient, and friendly service. Always a pleasure to deal with Rob who handles our account.
J
james fawns
a month ago
Efficient
Efficient, quick. Never a problem
J
janet jefferies
2 months ago
Efficiency
Efficiency , speed of response , transaction
M
mr b imrie
2 months ago
Still running very efficiently !
Still running very efficiently !
C
chris hurdle
2 months ago
First class service
First class service; on time, accurate.
S
stephen david maltby
2 months ago
Another smoooth transaction
Another seamless operation that makes transferring money around the world a very easy operation.
B
brian thornley
2 months ago
Prompt no fuss service
Prompt no fuss service, money transferred within 30mins!
B
brian
2 months ago
Efficient and professional.
Friendly, fast, efficient and professional service with competitive rates of exchange.
V
viggo hansteen
2 months ago
Easy and fast
The web page works as advertised and is easy to navigate, I was given timely reminders to pay my "bill" and to provide a beneficiary - which I had forgotten. Things went smoothly and rapidly.
M
melvin berwald
2 months ago
Works quickly and efficiently
Works quickly and efficiently
C
customer
2 months ago
Extremely helpful for me as not very…
Extremely helpful for me as not very good with the computer
R
r alexander
2 months ago
Top notch service.
The lady on the phone and emailing was quick to understand us, and efficiently sorted out what to do and exactly how to do it. Could not have been done any better.
A
anne
2 months ago
Really appreciate the team at Currency…
Really appreciate the team at Currency UK. The web site is great and the team is always very helpful if I need help. Many thanks !!
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business owner/traveller/experiences seeker
2 months ago
Easy to use
Easy to use, very intuitive. Support is available if necessary, email notifications at every step of the process.
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arnold meiring
2 months ago
First transaction
Had no issues with my first transaction. Nicole was friendly and of great assistance.
A
anna wright
2 months ago
Very efficient and reasonable rates
Have used this company for years, very efficient transfers at reasonable rates
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agricultural supply services l
2 months ago
Always polite and friendly approach and…
Always polite and friendly approach and gives us the right advice about the best rates. Easy to contact the team when assistance is needed.
A
armindo santos
2 months ago
The company and César works well...
The company and César works well...
M
mike wainwright
2 months ago
The usual excellent service again!!
The usual excellent service again!!
V
vista seafoods limited
2 months ago
such a easy system
such a easy system, with competitive rates.
N
norman watson
2 months ago
Very easy service to use
Very easy service to use
H
hussein
2 months ago
Great customer service
Great customer service, good rates.
G
graham molyneux
2 months ago
Easy access to foreign money. No hassle.
Another year, another need for currency, Currency UK continues to work as well as ever. So easy to use and has fair rates too.
T
tyrone power
2 months ago
Fantastic service as always
Fantastic service as always
W
william frankel
2 months ago
Always pleasant
Always pleasant, reliable & fair.
H
heidi patton
2 months ago
Always very satisfied
We have been using Currency UK for a number of years now to transfer money abroad. We have always experienced the most friendliest, competent and quickest of service and can recommend the company highly.
C
chris customer
2 months ago
Very quick transfer
My transfer was delayed because of the Easter holidays, but after I was notified that it was ‘on it’s way’, it was there later that day,
K
kathy lunt
2 months ago
Excellent service
Excellent service
K
kathy lunt
2 months ago
Excellent customer service
Excellent customer service, very efficient
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michael wright
2 months ago
Very efficient
Very efficient
D
derek miller
2 months ago
Usedexcellent service
Used currancy UK several times,faultless service highly recommend
H
hanna bennett
2 months ago
Highly recommended
Been using Currenct UK for many years . Always prompt service, never ever had a problem with them. Highly recommended.
g
gueye franck olivier
2 months ago
Great service with Nicole.
Great service with Nicole. I appreciate Thank you
M
mark rance
2 months ago
I was on the phone to customer support…
I was on the phone to customer support asking about exchange rates when my order in progress suffered an increase in said rates. Not much you can do. Note to self: place the order first, then call customer service.
R
rui santos
2 months ago
Great Company and customer support
The personal support given to customers by the customer managers are great and the operations run perfectly and smoothly
L
lewis
2 months ago
Excellent FX Solutions
Having been a client of Currency UK's for almost 2 years I can thoroughly recommend their services. Highly competitive rates, a user friendly portal, daily FX market updates and knowledgeable staff have made our foreign currency needs a walk in the park. Our account manager Hayley is a pleasure to work with, providing the highest standards of service, excellent communication and attentiveness. She is fully aware of our FX needs as a business and ensures we are kept in the know with rate changes and the significance of such.
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terence mcbride
2 months ago
CURRENCY UK Ltd. The best that money can get.
This company is exemplary in the way they conduct ther business. Thouroug, prompt, courteous and professional. Currency UK and myself go back a good number of years never any big shocks on the exchange rate irrespective of the currency. Yes another great result on my dealings on the 11/04/23. Special thanks to Nicole Rothen who makes the operation run like a Rolex.
S
strix sia
2 months ago
Very good experience
Very good experience - professional team, fast replay, good and easy communication! Thanks for service!
J
joaquim rocha
2 months ago
Currency Uk - Cesar Esteves
Serviço excelente. Com acompanhamento muito personalizado e competente do nosso corretor sénior FEX Cesar Esteves. Profissional bastante atencioso e pronto ajudar.
T
tony a
2 months ago
as always quick and professional service
as always quick and professional service
D
ds
2 months ago
Hayley King has pulled it out of the…
Hayley King has pulled it out of the bag yet again. We gave her a time sensitive and very limited time restricted task, yet again she has got everything processed and paid same day. same afternoon. Can't thank her enough, and everyone at Currency UK
D
david forster
2 months ago
Friendly, efficient and speedy service
Friendly, efficient and speedy service at v competitive rates.
U
uncommon creative studio limit
2 months ago
GOOD SERVICE
The Team are always great to sort out any issue i have , specially Hayley who looks after our account
A
alan brown
2 months ago
Fast and efficient
Fast and efficient
C
carla
2 months ago
I have a good experience with the Company
I have a good experience with the company and I'm very satisfied with César, he's a great professional.
D
david green
2 months ago
Prompt service
Prompt service
A
ashley power limited
2 months ago
I made payment in wrong currency
I made payment in wrong currency, Hayley was very good in resolving this for me, patient, understanding and helpful. Issued resolved with in the hour. Can't thank them enough.
P
peter
2 months ago
Nicole was very friendly and helpful.
Nicole was very friendly and helpful.
L
leon phipps
2 months ago
Dealing with Nicole on a regular basis…
Dealing with Nicole on a regular basis is a pleasure. The whole process is so easy and extremely fast. Highly recommended.
D
dallas willcox
2 months ago
First-class service!
The staff at Currency UK ensure that my regular transfers to a Spanish bank account run smoothly. Very efficient!
T
tobin hughes
2 months ago
Currency UK have been great
Currency UK have been great. very fast to reply and help me when required. Great service.
h
hitmansmith
2 months ago
Every month Hayley King comes through…
Every month Hayley King comes through with a speedy and efficient service.
C
customer
2 months ago
Efficient and quick
Efficient and quick
H
htl ltd
2 months ago
Quality Service
Quality Service from Currency UK - Prompt professional enquiry handling and ability to speak to real person who gives personal service. Highly Recommended.
G
giuseppe corbelli
2 months ago
Currency UK excellent at customer…
Currency UK excellent at customer service,very reliable in all situations,motivated to finish tasks and assignments on time, always at the top of the performance-rating scale. Highly recommended .
C
customer lynne rackham
2 months ago
Always friendly quick and efficient.
Always friendly quick and efficient.
M
ms paula carter
2 months ago
Experienced company offering…
Experienced company offering knowledgable helpful service, friendly and efficient, nothing is too much trouble for Currency UK.
L
laura m may
2 months ago
Very quick
Very quick, efficient service
P
paul
2 months ago
Great rates
Great rates, great service, and very professional I could work with these guys everyday !
B
btt uk limited
2 months ago
2 years ago we were a new business that…
2 years ago we were a new business that started to import products from Canada and needed help in currency trading and payments - Currency UK stepped in and guided us through the minefield. We would now not go anywhere else. Thanks
P
patrícia ladron de guevars
2 months ago
Useful
Useful, reliable, quick , extremely profesional
J
jorge
2 months ago
Excelent Service
Excelent Service
J
jane watkins
2 months ago
They are always polite and efficient
They are always polite and efficient. Nicole is always, inparticularly very helpful and is professional at the same time as being friendly.
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elizabeth terry
2 months ago
easy to us and always answer the phone!
easy to use, lovely people and they always answer the phone!
R
robert green
2 months ago
Exceptional FX services
Currency UK has been my international real estate company's preferred FX partner for many years now. The service has always been incredibly efficient, friendly and professional, ensuring we get amongst the best rates possible for both ourselves and our clients. I highly recommend Currency UK!