We earn commissions from brands listed on this site, which influences how listings are presented.
BestMoney.com

CurrencyUK Review

Reviews 17,017
Currency UK
Visit Site
Currency UK
Currency UK
Excellent
Reviews 17,017
Patrick Sather
Jun. 10, 2022
3 min read
Patrick Sather
Currency UK Summary
Since 2000, CurrencyUK has made it its mission to simplify the process of sending money abroad. Today, it supports transfers both online and over the phone to over 200 different countries in 40 currencies. It offers live phone and chat support and provides real-time exchange rates 24/7 on its website. You can send or receive payments for free, automate payments, or lock in a fixed rate on a future transfer for up to 12 months.

Pros

  • No fees for most transactions
  • Live phone and chat support
  • Fast and easy to use

Cons

  • £5,000 minimum for one-time transfers
  • No mobile app

Currency UK at a glance

8
Editorial score

Fees?

No fee for most transfers
10.0

Transfer time

Same day
8.0

Customer service

Award winning, personalized customer service with phone transfers available
10.0

Security

Regulated and encrypted secure transfers
8.0

Online and mobile experience

Basic site
4.0

Currency UK Currency UK Visit Site

CurrencyUK at a Glance 

Fees?
  • No fee for most transfers
  • Variable fees for specific business transfers
  • If there is a service charge, CurrencyUK lets you know upfront 
Transfer time
  • Same-day transfers for USD, EUR, GBP, and CAD 
  • All other transfers take 1-2 working days
Customer Service
  • Live phone and chat support
  • Designated account manager
  • Make transfers over the phone or online
  • Winner, Best Currency Transfer Provider - 2018 British Bank Awards
Security
  • 2048-bit SSL encryption
  • Transaction confirmations
  • No biometric authentication
Online and Mobile Experience
  • No mobile app
  • No credit card transfers
  • Easy-to-use website
  • Transparent rates and fees

CurrencyUK Fees and Rates

Unlike most banks, CurrencyUK does not charge a fee for most transfers. Instead, it makes its money on the margins of each currency exchange, thereby saving you money while also getting you the best rate possible.  

How Does It Work?

To get started with CurrencyUK, simply adhere to the following steps.

  • Create an account online.
  • Secure a great rate with live exchange rates 24/7.
  • Send or receive your payment via bank transfer or cheque.
  • Track the status of your transfers online or over the phone.

Once you create your account, you will be assigned to a dedicated account manager, who will call to confirm your registration and serve as your primary point of contact if you need assistance in the future. 

You’re then ready to either send or receive payments through CurrencyUK’s online portal or over the phone. Simply choose the currency you’d like to send, secure a rate, and provide the bank details of where you’d like the transfer to go. 

You can send funds to CurrencyUK via an electronic bank transfer or cheque. It does not accept cash payments or support transfers to or from a credit card. 

How Long Does It Take?

Depending on your funding method, you may be able to make a transfer the same day. 

If you’re making a transfer in USD, GBP, EUR, or CAD, CurrencyUK offers same-day trades and payments. 

For all other currencies, according to the CurrencyUK website, the usual turnaround time for a money transfer is within two business days. 

CurrencyUK Top Highlights

In addition to fast and free transfers, CurrencyUK offers a number of stellar features. With its auto-pay feature, you can set up regular foreign currency payments to satisfy expenses such as foreign mortgage payments, pension transfers, or tuition fees. 

Additionally, if you need to make a transfer in the future but are wary about what the exchange rate might be, you can fix the rate now with a forward contract, thereby locking in a rate on a future transfer for up to 12 months. 

Finally, if you refer a friend to CurrencyUK, the company will send you a £50 Amazon voucher after your friend makes their first transfer. 

Customer Support

CurrencyUK offers live phone and chat support between the hours of 8AM and 5:30PM UTC, Monday-Friday. You can also direct enquiries to its email address or contact it via a secure message on its website. 

Phone: +44 (0) 20 7738 0777

Email: support@currencyuk.co.uk

Customers widely report that CurrencyUK offers fast and friendly customer service. It currently has a rating of 4.9 out of 5 stars on Trustpilot with over 1,700 reviews. Additionally, CurrencyUK won the Best Money Transfer Provider award at the 2018 British Bank Awards. 

Privacy and Security

While CurrencyUK does not have a dedicated fraud team, it encourages you to reach out to its customer service team if you believe your account has been compromised or you are a victim of fraud. 

CurrencyUK uses 2048-bit SSL encryption to protect your personal and financial information. Before you complete a transfer, CurrencyUK will require you to enter your PIN to ensure you authorize the transaction. It sends you email confirmations after you receive or send a payment and stores a record of the devices that have accessed your account so you can keep tabs on your transaction history.

Online Experience

At this time, CurrencyUK does not have a mobile app, although you can access its website through a browser on your mobile device. It provides live exchange rates 24/7 and there are no hidden fees, so you always know the exact amount of an inbound or outbound payment. 

Summary

If you need to send or receive payments in a foreign currency, then CurrencyUK may be the right option for you. It does not charge a transfer fee and provides live exchange rates 24/7. You can send a same-day transfer either online or over the phone. Additionally, you can automate payments to save time or fix an exchange rate on a future transfer for up to 12 months. 

While it does not have a mobile app or physical branches, CurrencyUK is a great option for businesses or individuals who want to save time and money on currency transfers. 

Methodology

This review was created with information from CurrencyUK’s website, reviews on comparison sites, and customer feedback. 

Currency UK Currency UK Visit Site


Patrick Sather
Written by
Patrick Sather
Patrick Sather is a personal finance expert at BestMoney.com, specializing in online banking. He is an award-winning writer and licensed broker who has worked at leading financial firms such as TD Ameritrade and Pacific Life. With degrees in Economics, International Trade, and English from the University of Nebraska, Patrick delivers straightforward, practical advice on everyday financial decisions.
Top Money Transfer
XE
XE
Read Review|Visit Site
Read all reviews
Trustpilot reviews
See what some customers are saying about Currency UK
Excellent • Reviews 17,017
on
Excellent
92%
Great
5%
Average
1%
Poor
1%
Bad
2%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by