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Farmers Insurance Review

Reviews 6
Farmers-QS
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Farmers-QS
Farmers-QS
Average
Reviews 6
Hollie Shuttlewood
Apr. 16, 2021
2 min read
Hollie Shuttlewood
Farmers-QS Summary
Advertising Disclosure Farmers Insurance is an insurance industry veteran and one of the largest providers of car insurance in the country, offering a full suite of products to motorists around the country for more than 90 years. It’s still going strong today, offering everything from liability and collision to add-ons like roadside assistance and accident forgiveness. Customers can ask for a quote online or over the phone.

Farmers-QS at a glance

9.6
Editorial score

Insurance Features

24/7 emergency roadside assistance, choose your deductible, mobile claims, AI claims technology
10.0

Discounts Available

Multi-policy and bundle discounts, safe drivers, affiliation discounts, eco discounts + more
10.0

Customer Service

Multiple communication options, multi language support
10.0

Online Experience

User friendly site, online application, learning resources
8.0

Direct Insurer?

Yes, direct insurer
10.0

Pros and Cons

Farmers is in the business of insurance, covering everything from car insurance, to homeowners, renters, business, and life insurance. This is good news for car owners, because it offers rewards to customers who bundle their car insurance in with other types of insurance. But even if car insurance is all you want, Farmers has a full suite of products to choose from – from all the standard types of policies offered by most insurers to several different add-ons that each offer their own rewards.

On the downside, Farmers doesn’t offer car insurance to every state. To find out if your state or location is covered, simply enter your zip code into the online quote tool to see if Farmers can provide you with coverage. If your state isn’t covered, Farmers will suggest a few alternative insurance providers.

Types of Auto Insurance

Farmers Insurance offers the following types of insurance:

Bodily Injury Liability. Legally required in most states. If you’re at fault in a collision, this covers expenses related to other people’s injuries, such as medical bills and income loss.

Property Damage Liability. Also compulsory in most states. If you’re at fault, this covers expenses if your vehicle causes damage to another person’s car or to other property such as their fence or house.

Collision. If you hit another vehicle or another object, such as a pole, this covers damages to your vehicle.

Comprehensive.Covers damage to your vehicle for incidents other than those covered by your Collision policy, such as theft, flood, storms, or collisions with animals.

Uninsured/Underinsured Motorist. Covers expenses resulting from when an uninsured or underinsured driver is at fault. About 30% of American drivers don’t have enough insurance, meaning there’s a 3 in 10 chance you’ll wish you had this type of coverage.

Medical Payments. Covers medical expenses if you or any other passengers in your vehicle are hurt in an accident.

Personal Injury Protection. Compulsory in some states, PIP covers a wider range of costs than Medical Payments, including medical and rehabilitation costs, income loss, funeral costs, and replacement services.

Some are compulsory in certain states, while other types of insurance are voluntary

In addition, it also offers you the chance to customize your policy with these add-ons.

New Car Pledge. If your car suffers a total loss in the first 2 model years (or 24,000 miles) of ownership, Farmers will replace it with a brand new model.

Accident Forgiveness. Insurers are known for increasing rates for policyholders who have frequent accidents, but Farmers will forgive one accident for every three years you drive without one.

Incident Forgiveness. Farmers won’t increase your rates for getting a speeding ticket ot running through a stop sign – as long as no one files a claim related to the incident.

Loss of Use.Promises reimbursement for transport costs if you lose use of your vehicle for a period of time.

Personal Umbrella. Provides an extra layer of coverage on your auto policy (and on your homeowners’ policy if you’ve bundled that together with your car insurance).

Towing & Roadside Assistance. Farmers also runs Farmers Claim Services, which can assist you with emergency jump-start, tire repair, locksmith services, and glass repair services in the event of a breakdown.

Rental Reimbursement. Provides a rental vehicle after an accident.

Extended Customized Equipment Coverage. Covers damaged or stolen equipment such as stereo system or rims.

Farmers Rideshare. For drivers who work for rideshare companies like Uber and Lyft.

How to Apply

To apply for a quote online, select “Car Insurance” from the scroll-down menu, enter your zip code and click “Start my quote”. You’ll need to enter the following details:

  • Personal details: includes name, email address, phone number, and home address.
  • Vehicle details: includes year, make, model, and body style, as well as details about mileage, when you purchased the vehicle, and whether you were the original owner.
  • Additional personal details: includes information about your employment and house.
Hollie Shuttlewood
Written by
Hollie Shuttlewood
She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Farmers-QS
Average • Reviews 6
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Corney
4 months ago
Enjoy
Enjoy having a policy with them.
GA
Geoff Alston
1 month ago
Our car was totaled by their client who…
Our car was totaled by their client who ran a red light. They only allowed 5 days for a rental, one day was Sunday when dealerships are closed. The also offered up a settlement well below comps I pulled up. We called their agent 3 tiles over 4 days and he never called back. Finally another agent called and disputed what a previous rep told us and disallowed reimbursement for 1 item. If you’re in a wreck I hope you don’t have to deal with Farmers. Very stressful and inconvenient outcome!
AM
Aleksei Melnikov
2 weeks ago
Awful customer service
Awful customer service, they don't care about you, never call back you have to call them 5 times a day 4 weeks straight to get your car fixed
Jonathan Riady
4 months ago
They don't bother fighting for your insurance claim.
Got into a car accident a couple of weeks back, insurance claims adjustor is adamant on it being my fault when it's a he said she said situation. The other party has no proof that I was at fault, nor do I have any proof that they were the ones hitting my car. It was solely based on the damages to our cars and nothing else. They don't even bother trying to fight for your case, they just want to increase your premium for seemingly no reason.
Al
Alex
9 months ago
We insure three cars and two motorbikes…
We insure three cars and two motorbikes over Farmers. We kept on getting letters that the premium increased. When I called and asked why (for a Mercedes Metris, definitely not a car driven a lot), it was impossible to get an answer. One agent said the premium would have been increased since the state rate increased, another agent due to the driving record of one of my children. We went along and paid up, the increase was by more than 50%, for one of the cars it doubled from 1200 to 2400 per year. In addition I had terminated one motorcycle. But Farmers kept on deducting the money for the policy. I called once, after waiting for over an hour I spoke to an agent, who assured me the money would go back to my account. Next time Farmers charged for our policy no money had been refunded in any way, shape or form. I called again and again waited for over an hour, and despite speaking to a "manager" whatever that means, the incompetence went on, I still don't have my money back. Now we got a letter that they terminated our policy come September due to the driving record of one of my children. The service level is so poor, it's just not worth the effort dealing with them. Ever since Farmers acquired MetLife it's become the worst insurance in 3 countries.
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