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LoanBuilder Review

Find a customized quote easily

Reviews 5,333

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

LoanBuilder summary

By providing access to highly customizable short-term business loans, LoanBuilder, A PayPal Service, offers borrowers the freedom to design loans according to their needs and specific circumstances. It may be an excellent choice for businesses needing access to short-term cash injections and the flexibility to choose unique repayment solutions with weekly payments.

Pros

  • Customers select the loan terms
  • Clear fixed repayment rates

Cons

  • Shorter repayment terms
  • Stacking fees

LoanBuilder LoanBuilder View Rates

Overview

LoanBuilder, A PayPal Service, is a product serviced by Swift Financial, which was acquired by PayPal in September 2017, with a goal of providing access to funding to more small businesses. The lender for LoanBuilder, A PayPal Service, is WebBank, Member FDIC.  LoanBuilder has a unique approach as borrowers can apply for loan terms according to their needs and specific circumstances. LoanBuilder Loan eligibility and loan offers are evaluated based on an overall assessment of your business's health. If approved, loans can be funded as fast as 1 business day and are repaid on a weekly basis.

Suitable for?

  • Unique businesses that need quick access to short-term funding

Prospective business borrowers can build and customize loans on the LoanBuilder website. The LoanBuilder Configurator enables businesses large and small to have more control when seeking the funding they need for a range of different functions. Subject to lender approval, if an applicant wants lower payments, they could select a longer term, or, if a lower fixed fee is preferred, they could select a shorter term.

  • Businesses with weaker credit scores

Customers who turn to LoanBuilder with lower credit scores could still be approved for funding. Minimum eligibility requirements for the product include a 550 FICO score, and exploring potential loan options through the LoanBuilder Configurator will not affect the applicant’s credit score.**

Loan Features

When it comes to finding unique financing solutions, customers are in good hands with LoanBuilder, A PayPal Service. The service is designed to help applicants find the right combination of loan amounts /terms, and work with them to create a funding solution to meet their needs. Additionally, the loan’s broad range of funding amounts and short-term repayment periods may be a great solution to deal with unexpected costs, expansion projects, or emergency equipment purchases. The team at LoanBuilder also takes pride in relaying funding decisions generally within 24 to 72 hours. When it comes to paying down the balance, the loan terms require weekly automated repayments while customers benefit from the transparency of the single fixed-fee cost.

 Highlights for LoanBuilder: 

  • Customizable short-term loans
  • Receive funding as fast as one business day
  • Loans from $5,000 to $500,000
  • Single fixed-fee pricing
  • Fixed weekly loan payments

The Application Process

The LoanBuilder application process is straightforward. LoanBuilder applicants must meet the following minimum requirements to be considered for approval:

  • Be in business for a minimum of 9 months
  • A personal credit score of the owner of 550 or higher
  • A business located in the 50 states or Washington D.C.
  • Annual revenues higher than $42,000

There are restrictions on which types of businesses are eligible for LoanBuilder. LoanBuilder’s website provides a full list of ineligible businesses, which includes, but is not limited to, gun stores, political organizations, non-profit organizations, and schools.

Loan Terms - Customizable and Transparent

LoanBuilder offers short-term financing options, with loan amounts starting as low as $5,000 and reaching up to $500,000. Subject to lender approval, borrowers can choose their amount on the company’s Loan Configurator and view their repayment in total terms as well as weekly payments.

LoanBuilder provides a single repayment option. Borrowers must repay their loans weekly, with LoanBuilder conducting weekly automated withdrawals on a day preset by the borrower. The cost of the loan is a single fixed-fee that is disclosed upfront and does not change. There is no origination fee, early payment fee or any other hidden fee. The only other cost is a $20 returned item fee that is only charged if a payment is returned.

Repayment Terms

Repayment is handled as a weekly automatic deduction, for a term from 13 to 52 weeks. Customers may pay off their loans early, but the same fixed fee will still apply.

How Safe Is It?

We were happy to see that the company protects customer information using industry-standard measures. The company does not sell personal information.

Help & Support

Those who need to contact LoanBuilder can do so by telephone or email. Although there is not around-the-clock customer service, representatives are available during business hours, from 9:00 AM to 8:00 PM EST, Monday through Friday plus 11:00 AM to 3:00 PM EST on Saturday. We experienced reasonable response times both via email and total phone wait time. Overall, we found that representatives were easily reachable and replied to all of our inquiries competently.

Deep Dive into Pros and Cons

ProsCons
Receive funding fastHigher rates
Clear fixed repaymentsShorter repayment terms
Mobile Access
Borrower can customize loan terms (subject to lender approval)

There are a few areas where LoanBuilder could improve its offerings. The loan’s shorter repayment terms mean customers may have to pay higher weekly payments in some cases.

We were nonetheless appreciative of other aspects of LoanBuilder’s platform. The LoanBuilder Configurator made it extremely easy for customers to explore their loan options and have more of a say when it came to setting terms. LoanBuilder is quite transparent about the terms it provides and fixed repayments make it easy for customers to plan their loan repayment.

Summary

LoanBuilder, A PayPal Service, helps make it easier for customers to apply for business funding specifically catered to their unique circumstances. Apart from enabling prospective borrowers to customize terms, LoanBuilder’s design effectively helps businesses understand what to expect. LoanBuilder may be an excellent choice for businesses needing access to short-term cash injections with the flexibility to choose unique weekly repayment solutions.

Physical Address

Swift Financial, LLC 

3505 Silverside Rd. 

Wilmington, DE 19810

LoanBuilder LoanBuilder View Rates

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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  • author
    Casey Sitko
    Sep 28, 2021
    Helpful, easy, fast

    Danielle was very friendly and easy to work with. They processed all of my info quickly and even helped me through some technical issues. It only took 1 day for me to get the money once I was approved. Thanks Danielle!

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  • author
    Monica Bolds
    Oct 05, 2021
    I honestly am not dealing with PayPal…

    I honestly am not dealing with PayPal an for partnering with this company. PayPal could have definitely picked a way more reputable lending partner. There is nothing good about feeling scammed. As soon as my $57,500 loan was funded w/light speed. I finally saw "the origination fee" that was being waved was now called an "original fee amount" for $7,911.54. Nick Riccobene swore...No Origination fees and No Prepayment penalties. So now the jig is up.. I call him back and call him on it and there's this deafening silence, because he knows that he has scammed me. You would expect this from a foreign company, somewhere in India perhaps, but NOPE, these good ole boys are right here in the good ole US of A, scamming business in the middle of a pandemic and PayPal is partially at fault for this. The weekly payment amount, was $1,250. Yes weekly, not monthly was to be deducted from my business account. So I called back to have the loan rescinded, and I was promptly told that I could not have the loan rescinded, and I could send the money back but it would cost me $7,911.54 to repay a loan that was all of two minutes old. So I called several times and finally got through to Taylor Cave (whose direct number is a prompt starter for a voicemail system), so call the 1800 number, Who then told me that I could rescind the loan and with no other cost (hint...the loan includes the $7,911.54). I promptly asked for it in writing and to my non-surprise he was hesitant. I said, "I need an email stating this in writing because I am not going to let you put me on the hook for that $7911.54." He sent back the most vague wording and said I had 72 hours to wire the funds back. News Flash.....You cannot pay it back through PayPal (their own partner is not good enough to handle a loan repayment....hmmm!) I would have to move the money to my own bank which takes 72 hours, and since my bank has daily wire limits of $25,000, it would take 3 more days to get this money to them at $30 per wire transfer. I went back to see the details in the DocuSign, and my agreement was voided and I do not have access to it. So just to be on the safe side, I have opened a case with my state attorney general. There is no reputable financial institution on earth that would charge you that much interest for 2 minutes, unless they were a scam. PayPal...how could you?

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  • author
    Sade Grant
    Sep 17, 2021
    Shady company! I was denied for ppp loan forgiveness from them

    I applied for ppp loan forgiveness through them and was denied with no reason. After email after email, I finally got through to someone via the telephone and they said it was denied due to the documents submitted. The gag is that no documents were requested. She stated that they used the documents that I applied with, but how if the money is used after you apply. I have a balance due to them and I’m currently in the appeal process of which they still didn’t tell me what was submitted with the appeal. I don’t think that they are properly applying for forgiveness just to get a higher interest from customers. Most company’s allow you to apply for forgiveness on your own. Their portal isn’t open for that. So basically they could be applying with bad info or not even applying at all. This company is very shady, I’ve been emailing since the denial with no answers.

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  • author
    Rodney Millspaugh
    Aug 26, 2021
    Awesome

    Awesome, painless and quick service from Nico! He was very professional and walked me thru every step of the process. Highly recommend!!

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  • author
    Brian D
    Aug 05, 2021
    We just recently re-upped another short…

    We just recently re-upped another short term loan with Loanbuilder. Once again they provided me with an EXCELLENT APR and weekly payments. Niles E. made the entire transaction as easy as possible and with us a returning customers we received our funds deposit the very next day. Loanbuilder is the BEST in the industry! I have had other potential lenders tell me that they CANNOT touch Loanbuilder's terms. We highly recommend them.

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  • author
    bmae
    Jul 28, 2021
    Do NOT use this company!

    This review is a copy and paste (from a post that I completed on a forum), but figured I'd share it here. Do NOT do business with Swift Capital/LoanBuilder. The way they handle things is absolutely SHADY and I'm definitely taking it as far as I can, not due to a denial but on the way they handled this case for me, as a consumer. And please, Swift, do NOT respond and say that you "dont have anyone with a loan under this name" b/c this is OBVIOUSLY a user name. Unfortunately, it won't allow to copy and paste on this site. So I'll give a timeline instead. • 7/21 (wee hours of the morning) applied for a loan with LoanBuilder/Swift Financial. I received an email a few hours later asking me to upload copies of my bank statements (from August 2020 to June 2021), landlord reference, vendor reference, and an IRS 8821 form. I sent all that they requested. • 7/22 a rep by the name of Gregory Fedak emailed me and asked me to complete the copy of the 8821 that he sent, stating that it would be "easier" to ensure that I don't have to jump through hoops by using theirs. Immediately completed it and sent it back. A few hours after sending the copy, I sent another email to Mr. Fedak asking that he confirm receipt of my 8821 form. • 7/26 I received another email from Gregory Fedak stating that after going through my bank statements, they realized I had a loan with Shopify and with Square and they wanted to see the balances for both. Even though the Square loan was for a business completely unrelated to the one that I was applying for, I went ahead and sent the information as requested. • a few hours after sending that off, I logged into the portal and realized that nothing showed in the "summary" portion of the site. It was almost as though I had never applied at all. I figured that it was some sort of glitch and decided to wait a few hours. I checked again on 7/27 and it was completely gone. • I sent an email, only assuming I had been denied (and was fine with that). My issue was that they weren't more professional in providing me with a formal letter (be it in the portal or otherwise) advising of this. I was told by Gregory Fedak that they would get back to me via email within 24-48 hours of receiving my balances from the other capital loans. In that email to Gregory Fedak, I cc'ed a few of the higher ups from Swift/LoanBuilder. • a couple hours later, I receive an email stating that they "tried" to send me the denial on 7/21 but "here is a copy." How is it that you sent me a letter on 7/21 but still asked for information from me on 7/26? I truly believe that they stated that they sent this to cover themselves for simply removing things from the portal and not giving me a denial as they normally would via email as well as a physical letter. I even sent them attachments showing that Gregory Fedak was still asking for information for underwriting, but if I was denied on the day that I applied, what are you still asking for information for? Again, I can deal with a denial. I know factually that it wasn't because of my score; I barely have any credit (and the response indicated that it was because of the capital loans I have with other companies). I'm confirming several other reviews posted here that state that they got absolutely NOTHING from them stating that there was a denial or even a reason for the denial, and as consumers, we have a RIGHT to that. I also found it to be a bit weird that they asked me for documentation that they didn't ask others for. I feel that they could've possibly gone to my site, saw the TYPE of people that I service, and offered a denial because of that. There was NO other reason for denial because those balances on my capital loans are low and wouldn't even add up to the amount that I was requesting (which by the way....I requested $10,000. Out of nowhere, they switched the amount to $7,500. They did not offer me an explanation for this either). Again, BEWARE! •

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  • author
    Tom Guard
    Jun 21, 2021
    Unexpected Decision LoanBuilder PPP SBA 5 Months Later

    5 Months of Waiting on PPP Application and Never funded. Waiting without knowing what exactly what was happening has proven costly. Had they informed the customer truthfully and immediately as to the situation on any hold-ups, we could have worked together on getting results. How can we work together on transparency so we can build up the LoanBuilder Brand? What was the hold up? It's alarming that the branded LoanBuilder product gets an immediate response with full transparency. After calls and emails, it's scary not to get a truthful response. Paycheck Protection Program: LoanBuilder Swift Financial 2nd Draw Experience - Lacking Transparency. I've been using PayPal services for nearly 20 years. Over the years they have built a great product while helping small businesses accept online payments and helping small businesses when times are tough with PayPal Working Capital loans. PayPal is a great brand! I love you. In 2020 my business received a Paycheck Protection Loan using PayPal's LoanBuilder Brand. The process was smooth and simple. In January of 2021 my business applied for the 2nd draw PPP loan. Per the Swift API for accountId: "0013b00001rvmUYAAY" applicationReceivedDate: "2021-01-19T22:37:25.000+0000" I understand the PPP process was overwhelming with all the new safeguards in place. But my business was left in the dark wondering if we should apply elsewhere. While waiting on approval, I applied for funding through LoanBuilder's product, only to be denied. In the meantime, my business is running on credit cards, racking up debt, while trying to get some answers. Almost 5 months of waiting (May 21st,) I received an email that the application was not approved because SBA discounted new loans. What happened to my application for 5 months? Hold codes? TID instead of SSN? Was the first draw unresolved? I have no answers. The first PPP loan was forgiven by the SBA. LoanBuilder worked swiftly on the forgiveness process. Here's a documented timeline of the PPP application process. 2nd Draw PPP Timeline – Source code and APIs were used to make this timeline. January 19/2021 – APPLIED FOR 2ND DRAW PPP apiUrl: "api. swiftfinancial" applicationReceivedDate: "2021-01-19T22:37:25.000+0000" loanVersion: "21SDPPP" brand: "LoanBuilder" February 5th Email on Application Status – Received and pending February 16th DocuSign Documents ding@loanbuilder March 8th Call from Rebecca with Swift asked if I accept new ppp calculations. Agreed March 11th Email from Tina – Confirm first lender, SSN, Entity type used. williams@loanbuilder Replied with all supporting documents. March 19th Voided DocuSign ding@loanbuilder March 23rd Call from Evan 610-477-3391 April 13th Sent email regarding status. Followed up with phone call – “We are working on it” April 26th Original DocuSign voided pierce@swiftcapital New DocuSign 3 minutes later pierce@swiftcapital May 7th Email masud@loanbuilder, larson@loanbuilder – Begging for an update. May 21st - CLOSED NEVER FUNDED Learned that application was “closed lost” from viewing api source code. stageName: "Closed Lost" type: "SBA" decisionStatus: "Complete" documentCollectionStatus: "CustomerAction" documentReviewStatus: "InProgress" fulfilledStipulations: [] fundingStatus: "Incomplete" New DocuSign larson@loanbuilder We regret to inform you that after careful consideration, we were unable to approve your request at this time for the following reason(s): The Small Business Administration has discontinued authorizing new loans for the Paycheck Protection Program. May 23rd DocuSign Voided larson@loanbuilder LoanBuilder SBA PPP Application Process No Transparency swift financial, paypal, WebBank

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  • author
    Fatih Aysu
    Jun 03, 2021
    What they did to us, your own father wouldn't...

    I don't know where to start. Whatever Loanbuilder did to me, my own father wouldn't. I appreciate with all my heart about what you guys did in covid time. Without asking, They stopped payments for 3 month. After that they offered, lower interest rate with long term payment. I was like speechless. Thank you guys, I really mean it THANK YOU

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  • author
    Nick Brown
    May 05, 2021
    Don't waste your time with swift funds

    Horrible company to work with they threaten you and you cannot send them an email because I sent them over 50 and they have not yet responded to any of them worst company ever do not borrow any money from you

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  • author
    bimal patel
    Apr 22, 2021
    OMG !!

    OMG !! It’s really easy process to get funding and Nick was so helpful with process got funded less then one week. I used company from New York for 6 year to get business funding and I am so happy to switch with PayPal business loan builder and it’s way less charge then all competitors. Thank you so much Nick for helping me.

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  • author
    Lynne Ostreicher
    Apr 15, 2021
    THREATENING CALLS FROM SWIFT FINANCIAL

    Doug Diamond (if that's his real name)-of Swift Financial called me to claim that my Gold's Gym membership was in default since it was never canceled when it actually was canceled over 14 months ago. After reading my contract, I found that I followed all the correct protocol to cancel my membership. After Mr. Diamond's threats to destroy my credit rating, I paid over $200.00 (which I plan on disputing with Gold's Gym corporate offices and my bank) to make the matter go away and not have my credit dinged by this individual/company. I asked that all the documentation they had be sent to me and I will see if Swift Financial complies with this request. I tried to call back Mr. Diamond several times at the number he gave me and the call never goes through. Mr. Diamond assured me I could reach him anytime.In other words, IS THIS A SCAM COMPANY?? Swift Financial should be looked at very carefully as to how they handle matters, their facts, their tactics and their attitude when speaking to consumers via phone. NEVER USE THIS BUSINESS - BE VERY WARY OF THIS COMPANY AND THOSE THAT WORK FOR SWIFT FINANCIAL.

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  • author
    Dan B.
    Mar 17, 2021
    Unprofessional service.

    I am actually a fan of paypal, but this sub-company of theirs has bad service: I started filling out the PPP application, and at the end of the process received the message "We're sorry [name], we're not presently able to offer you a Paycheck Protection Plan Loan ... an email will be sent you at [email] containing additional details and reasons." It has been over a month and they didn't bother to send anything. This is disrespectful and unprofessional.

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  • author
    Darrell Bob
    Mar 11, 2021
    ppp loan nightmare

    i applied for ppp loan second draw in the beginning of feb. signed documents in the beginning of feb . i was told i was denied a week later and asked if i wanted loanbuilder to continue. Since i recieved my first ppp loan thru loanbuilder i was confident that that would come thru! So i withdrew my application from other lenders and kept loanbuilder. It has been a month plus days and nothing! they have put me in a really bad bind by trusting them! And they refuse to give me any updates other than we are working as fast as we can. But i have seen people apply as recently as weeks ago this month who have been processed and finished. Yet i'm still waiting for answers!

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  • author
    James Shoop
    Mar 09, 2021
    Absolutely terrible PPP processing

    Absolutely terrible PPP processing. Applied in mid January right after they started taking applications. Took until last week (3/3) to get SBA approval. It's now been 7 days and my money still hasn't been deposited. I've never had a loan take so long between approval and funding. I get the same congratulations email that I was approved every morning for the past 7 days. Hopefully will see this money before the 10 days the sba allows for disbursement. If I wait this long just to get canceled by the sba I doubt I'll have time to apply elsewhere and get help for our business -James Shoop, Screaming Oaks Farm

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  • author
    Larry Berry
    Mar 08, 2021
    Crusader Paint, LLC review

    my company Crusader Paint, LLC obtained a working capital loan through PayPal. The entire process was conducted in a professional and extremely user friendly manner. The loan representative from PayPal was friendly, very knowledgeable about the various product offerings and most important really gave me confidence that my company's financial welfare was his most important consideration. The process from start to funding was a little over 24 hours. This is my company's third loan from PayPal. So, if a returning client is a sign that repeat business is customer satisfaction; consider Crusader Paint, LLC a very happy client of PayPal.

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  • author
    AES
    Mar 05, 2021
    PPP purgatory

    Applied here for my second draw PPP. Allegedly my application was sent to the SBA on 2/15. It does not take 20 days to hear back from the SBA. It must have never been sent. Now I can’t get an email response or a phone call answered! Total bull!

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  • author
    Thor Morris
    Mar 04, 2021
    They're an absolute nightmare.

    They're an absolute nightmare. I applied for my PPP loan over a month ago. I've been prompted to resubmit the same documents half a dozen times. Nobody answers the phone or responds to emails. They sent me documents to sign two weeks ago, and just today they sent me an automated email asking to resubmit my bank statement, the same statement I've submitted four times already. Avoid them at any cost. It's disgusting to see such a large company have such utter disdain for the little guy.

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  • author
    James Richardson
    Feb 23, 2021
    Saved it!

    I will tell you that I have done business prior with loanbuilder. I would say it worked out how it should have, but it did have a cost. Having multiple lender options, I did allow their rep, Nico, opportunity to earn back my business. After brief talk, I felt that it was not going to be my best option and kindly refused. Nico was helpful and made sure to let me know he will make sure to do best for me now, but also future. I appreciate his attitude and when sharing more about my options, Nico really did take care of me. In all reality, Nico saved it. My mind was made up and I was going another route, but I am grateful that it was Nico whom I was talking with. He really allowed me to see how this product would make that difference I needed it to be.

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  • author
    parker
    Jan 07, 2021
    swift financial is great and has good…

    swift financial is great and has good software service, you can as well try | smartcoininvest.com | for better RIO reward and faster payout

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  • author
    Sam Faulkner
    Dec 23, 2020
    Don't waste your time with the Paypal…

    Don't waste your time with the Paypal loan sharks. I have received a loan from them in the past - I was offered $10k but only took $5k for my business, and I was told that if I needed the other $5k I would be able to receive it any time in the future. Well, 6 months later, I called my "sales rep" who proceeded to ghost me, so I called customer service. They told me that whoever told me I could access the remaining $5k was wrong and that I needed to re-apply. I decided against it, as I didn't want to be hit with another credit inquiry. Fast forward 1.5 years and here we are in a COVID world. I constantly get calls and emails from these people, wanting me to apply for a new loan since my original loan was paid off. After the way I was treated last time, I was hesitant. Well, I am planning on growing and need to hire some people and get them trained before the busy season starts again, so I respond to one of these sharks and go through the application process. I was approved for up to $17,500 this time. I submitted all of my documents and my rep, Tim Keyser, says it all looks great and he would get the contract out that same day. Then...crickets. I call. I email. No response. Then I get a random auto-generated email from Loanbuilder saying they can't approve my application because my revenue was insufficient. Oh, so $13k average monthly sales isn't enough for you now, but a couple years ago $5k was? You could have just told me that when you looked at the documents I provided you. Thanks for wasting my time! I will find another lender to fund my business at lower rates than what you can offer. Stay away from Loan Builder and their deceptive practices. They are not supporters of small business, in a time with small businesses are struggling to stay afloat. Their goal is to churn & burn applicants and dupe people into high loan fees.

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  • author
    Samantha
    Dec 17, 2020
    Lies lies lies...THEY ARE A F*******…

    Lies lies lies...THEY ARE A F******* FRAUD!!!!! AN THE GOOD COMMENTS ARE COMPLETE BS!!! PROBABLY MEMBERS OF THEIR TEAM!!! I DEALT WITH AN ABSOLUTE WASTE OF A HUMAN!!!! THESE PEOPLE SHOULD BE CLOSED DOWN!!! I'LL CONTINUE TO PUSH TILL PEOPLE KNOW WAT DIRT YOU ARE! THEY USE UR ACCOUNT DETAILS TO SEND MONEY!!!! PEOPLE GIVEN GOOD REVIEWS! U OBVIOUSLY WORK FOR THESE USELESS HUMANS!

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  • author
    Nick Brown
    Oct 05, 2020
    Worst company ever takes money out of…

    Worst company ever takes money out of your account when you tell them not to

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  • author
    Joe Tally
    Aug 24, 2020
    Loanbuilder by Paypal was a fairly easy…

    Loanbuilder by Paypal was a fairly easy program once we ironed out the APR, Loan builder came through with the cash and I came through with the payments THEN COVID hit!!! It was horrible and I was very worried about paying my debts BUT Loanbuilder jumped in an automatically suspended the weekly payments and I didn't even ask or have to reach out. VERY progressive for an institution to step up like that, I was very, very impressed! Beyond satisfied very happy with the end result.

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  • author
    L.N.
    Aug 22, 2020
    Thanks Swift Financial for helping us…

    Thanks Swift Financial for helping us build our business. Even when hard times hit, you were understanding and very easy to work with! I appreciate the professionalism of each rep I spoke with! Glad to have paid it off with you.

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  • author
    Laura Ritchie
    Jul 25, 2020
    Same day funding

    Same day funding, you just can’t beat that!

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  • author
    Jeana
    Jul 13, 2020
    I had excellent experience with…

    I had excellent experience with LoanBuilder (Swift Capital) until the COVID-19 pandemic. I was able to get relief for a short period given the pandemic, but without giving any notice, LoanBuilder (swift) started to draw down my account again. I've reached out every day for the past week via email, the online form and via phone and the I haven't gotten a single response either way on whether they are offering extended relief. It seems that they are avoiding their customers.

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  • author
    Wayne
    Jul 13, 2020
    Good service

    Good service, would have liked the amount I requested however way things are right now around the world, guess be happy with what we can get , very good company,

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  • author
    Ahmad Arfania
    Jul 12, 2020
    My ppp loan was stagnant for 2 weeks

    My ppp loan was stagnant for 2 weeks. After trying to contact them numerous times via email and telephone with no success I requested to cancel the loan. It has been a month and the loan still shows up on my sba portal as active MAKING IT IMPOSSIBLE TO GET ANOTHER PPP SBA LOAN. This is unexceptable.

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  • author
    Lisa Graham-Prater
    Jun 26, 2020
    Applied several times and keep getting…

    Applied several times for PPP and keep getting a decline of unable to verify information, although I have submitted all of my information accurately. I am unsure of what is missing or who to contact.

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  • author
    LL
    Jun 25, 2020
    I've been surprised to treatment I…

    I've been surprised to treatment I received from them as a costumer specially during the pandemic of covid-19 in my opinion Swift Financial is the best A+++++.

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  • author
    Steve Spry
    Jun 24, 2020
    Thief..

    Thief... Very deceptive on their loans. Paperwork states that they charge "interest" NOT A FEE on the service. SO if you you pay it off early they charge you ALL the "interest" in the payoff and you NEVER get refunded any "interest" over paid. SCAM DO NOT EVER USE THIS COMPANY

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  • author
    James Donohue
    Jun 19, 2020
    Complete Fraud

    Complete Fraud. Abandoned my PPP application. Refused to respond to calls and correspondence for two months. After much research, discovered that they have screwed many small companies. Now have to deal with quagmire of dealing with the SBA on being allowed find another PPP lender. I have to begin the whole process again. They should be ashamed of themselves. Yet they still actively pursue more profitable lending opportunities. To make false representations and mislead small borrowers during this crisis is unforgivable.

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  • author
    muhammed baqui
    Jun 19, 2020
    It was a very good experience for me

    It was a very good experience for me . Tanner was very professional and helpful. I was very how fast and quick the service was . 5 star experience definitely. Thanks

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  • author
    Brian Mckinzie
    May 28, 2020
    Terrible PPP Loan Experience

    We have 1.7 million in sales and a monthly payroll of $25135 and have been trying to get a PPP loan from the SBA. PayPal/Loan builder are just as bad as Bluevine they take your paperwork and than abandon you. Our loan has just been sitting there for a month with no update. They don't return your emails or return any of your phone calls. The SBA program is a great idea in theory, but for small rural businesses it's so hard to get your application fairly and promptly processed.

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  • author
    Benjamin Lentz
    May 26, 2020
    PPP Loan What a Joke!!!!!

    So I don't know where to start. I applied for a PPP loan four weeks ago. ABSOLUTELY zero response. I send a request twice a week for someone to contact me. Again ZERO response to my request. Today I check the status and my application has disappeared. I tried to call several times and each time after waiting a very long time I got hung up while trying to connect to a representative. I tried to resend the application and it says I am no longer eligible. I understand the circumstances in the world, but there has to be a better way.

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  • author
    Kathlyn Gerace
    Apr 29, 2020
    NOTHING GOOD TO SAY ABOUT THIS WASTE OF TIME!

    Wouldn't even give them one star. First, went great..easy to set up 'account' submit everything they needed AND received an e-mail confirming. Heard nothing for a few days so went to my account summary..4/24. Saw that application is under review we will contact you...... Then, heard nothing, figured things were moving along and then, to see if there was any 'update' to the summary' logged in again on 4/28 and told there is currently NO LOAN APPLICATION FOR ... never received an e-mail from them asking for more info. if they needed it, nor ever told 'rejected'...NOTHING. The only way to contact them is while logged in via message so did that with exactly the info. noted above twice. It's now 4/29..have still nothing in summary other than they have no application currently and they have not responded to my info. requests sent through their 'Contact Us' app. Total waste of time..it's not like they never received the info. or how was the account set up and FIRST summary stating review was in progress!!!

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  • author
    Peter B.
    Apr 17, 2020
    Is Anybody Home?

    Horrible communication.

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  • author
    Jonathan
    Apr 12, 2020
    Amazing group of people~

    Amazing group of people~

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  • author
    David
    Apr 11, 2020
    This was a fast and easy application to…

    This was a fast and easy application to fill out. But the best part was that someone actually called and I was able to speak with them about concerns with the offer, options and the process. This was my first time going out to raise capital for our business and it was the best offer of the 3 or 4 we received.

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  • author
    customer
    Apr 10, 2020
    Got me the funds fast

    Great job!!! Thanks

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  • author
    Darshae
    Apr 10, 2020
    Ryan reach out to me about a great loan…

    Ryan reach out to me about a great loan opportunity through the SBA PPP. The process was fast, easy and stress free. He was polite and helpful and helped the process move quickly. He even checked in with me the next day.

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  • author
    NQ
    Apr 07, 2020
    A+ Service

    A+ Service and transparent pricing

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  • author
    Kevin Wan
    Apr 07, 2020
    Great Help

    Great Help ! Thank you !

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  • author
    PRITAM SHAH
    Apr 07, 2020
    Gr8 communications & service

    Gr8 communications & service

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  • author
    Lisa B.
    Apr 06, 2020
    Very Positive Experience

    Very easy process, quick funding and easy to understand! Thank you!

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  • author
    JOSHUA BRADLEY
    Apr 06, 2020
    Very fast and very efficient.

    Very fast and very efficient.

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  • author
    Scott K
    Apr 06, 2020
    Excellent service super easy process!

    Excellent service super easy process!

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  • author
    Lawrence
    Apr 06, 2020
    The people I dealt with were…

    The people I dealt with were knowledgeable, professional, and curious about my business. It was a distinct pleasure working with them

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  • author
    james thorne
    Apr 03, 2020
    thank you so much

    thank you so much

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  • author
    William Kelly
    Apr 02, 2020
    WEEKLY PAYMENTS

    Starter one week after funding. Rather than a percentage of PayPal sales this hits you on Friday night, rain or shine. Since the intended use of this was to buy inventory that would not sell for several months (with COVID-19 maybe a looong time) half this had to be reserved for weekly payments. Presently in limbo, only the future will tell.

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  • author
    MARIA C
    Apr 02, 2020
    Best experience I've ever had so…

    Best experience I've ever had so helpful!!

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  • author
    Cheryl Smith-Rolfe
    Apr 02, 2020
    Matthew Volpe was extremely helpful @…

    Matthew Volpe was extremely helpful @ patient with me through the process.

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  • author
    John Luk
    Apr 02, 2020
    Staff is helpful

    Staff is helpful

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  • author
    ADRIANNE NITTALA
    Apr 02, 2020
    It was a pretty good experience…

    It was a pretty good experience overall. There were a couple of communication issues but it might have been more because of the email server on our side encrypting documents that could not be read by Loanbuilder which resulted in multiple solicitations for the same documents. Other than that, the process was great.

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  • author
    Don Handlin
    Apr 02, 2020
    Painless process.

    Painless process.

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  • author
    peter magaziotis
    Apr 02, 2020
    Very easy process and I will use it…

    Very easy process and I will use it again Thank you.

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  • author
    T. Norris
    Apr 01, 2020
    I just secured a loan from Loan Builder…

    I just secured a loan from Loan Builder today and can't believe how easy it was! Less than 3 days beginning to end with funds in the bank (and in the middle of this crisis, wow). My business needed a little help and with a minimum of effort on my part, they were more than willing to help. Very nice to deal with and professional all the way. I would recommend them to all small businesses.

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  • author
    Kali Skar
    Apr 01, 2020
    Loved the personal service!

    Efficient, quick and personal service!

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  • author
    Larry Henry
    Apr 01, 2020
    John was great to deal with and the…

    John was great to deal with and the process was easy. I just didn't get the amount of funds I would have liked. Otherwise, I love this program.

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  • author
    John Hall
    Apr 01, 2020
    PayPal Loan Builder is BS..

    PayPal Loan Builder service is a complete waste of time. They promise big loans and fast service and provide neither! I've run a successful small company for 17 years, with well over a million in sales annually for many years running ($1.4 million in 2019). Originally, PPLB said I qualified for up to $290,000 based on my sales (proven with bank statements). I applied for $50K, and was told I'd have an answer in just a couple days. I waited and waited and then, over a week later (allegedly waiting for underwriters!), they offered a loan of just $5K, less than 2% of the original $290,000! That's not even worth the ding on my credit report. It's nothing, peanuts! $5000 won't cover even one week's worth of expenses. What a waste of time! Half of America is shut down due to Covid19, and PayPal doesn't care a whit. If you need a loan for your small business, look anywhere but there. PayPal Loan Builder is a crap. They may be able to help you, but they won't. Instead, they'll just insult you after wasting your precious time!

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  • author
    Renee'
    Mar 30, 2020
    I cannot say enough about Paypal…

    I cannot say enough about Paypal Loanbuilder! I called the number that kept popping up on my Facebook page because I needed funding for my Short Term Rental business to pay bills during my slow season & I can't thank your company enough for an amazing over-the-top experience! When I called I didn't know what to expect because I had tried 2 or 3 other places & was either turned down or they would only offer me $3000.00, far from the amount that I needed to cover my expenses. The entire process was SUPER FAST! I was in my car when I talked to the representative & it's only about a 10 min drive to get from my daily ride from work to the after school program to pick up my niece & the wonderfully kind gentleman that I talked to asked me a few questions & THAT WAS ALL!! The forms were online for me to sign & the funds were in my bank acct THE NEXT DAY! I am still amazed & in awe at what happened & considering that I called the week before the announcement of the virus outbreak & the closings nationwide that will affect my business for God only knows how long, because of your awesome company I will be able to cover my business expenses! I thank God for Paypal & I truly appreciate what they've done for my business!! :)

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  • author
    Patrick Jonas
    Mar 28, 2020
    With trustpilot you can reliad on all…

    With trustpilot you can reliad on all delivery with trus

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  • author
    Scott Phillips
    Mar 26, 2020
    Daniel was great and the process was…

    Daniel was great and the process was smooth.

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  • author
    Dave Kettner
    Mar 23, 2020
    Very easy to work with and thankful for…

    Very easy to work with and thankful for the great offer.

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  • author
    Harry p
    Mar 20, 2020
    Great aervice special thanks to Jessica…

    Great service special thanks to Jessica very professional

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  • author
    Edward Avella
    Mar 20, 2020
    Excellent people to work with

    Excellent people to work with. They did a fantastic job on follow up with me and processing the loan. much easier than other local commercial banks. GOOD JOB - PAYPAL TEAM!!!!!!

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  • author
    John Varacalli
    Mar 20, 2020
    A+++++ no words for the way they do business!

    A+++++ no words for the way they do business!

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  • author
    Anthony Shaw
    Mar 19, 2020
    Awesome!

    Awesome!! Had my in 3 hours.

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  • author
    salwa shahin
    Mar 19, 2020
    simple

    simple . its good to know that this company is here to help us when in need.

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  • author
    C Werz
    Mar 19, 2020
    Excellent!

    Excellent, fast and very resonable!

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  • author
    Leslie Mitchell
    Mar 18, 2020
    Thank you

    Thank you ! Very good service

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  • author
    Mark Tonn
    Mar 18, 2020
    Would have liked to have a lower…

    Would have liked to have a lower interest rate - otherwise the process was great

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  • author
    Brandy Jones
    Mar 18, 2020
    So fast

    So fast! And Gregory was beyond awesome!

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  • author
    Vanessa Florez
    Mar 18, 2020
    Great service!

    Great service!

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  • author
    Jana Bereron
    Mar 17, 2020
    Great and quick service

    Great and quick service

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  • author
    Paul Davis
    Mar 17, 2020
    Great fast friendly

    Great fast friendly

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  • author
    David Cryans
    Mar 17, 2020
    Shane was great ver acomadating

    Shane was great ver acomadating

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  • author
    Maria Murillo
    Mar 17, 2020
    Friendly

    Friendly, easy and safe.

    ...

  • author
    Derek McCoy
    Mar 16, 2020
    Extremely fast turn around

    Extremely fast turn around, and communicative. Thank you!

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  • author
    RASJR
    Mar 14, 2020
    Worth the effort!

    The process to secure the financing proved to be tedious for my small business, but it was worth the effort. There were a few times during this process that I doubted whether it was worth it, but I kept with it due to the diligence of the representative that I worked with, Mr. Charles Lake. Thank you for your persistence Charles!

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  • author
    Angela Garner
    Mar 13, 2020
    It was quick and easy

    It was quick and easy

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  • author
    LYR
    Mar 13, 2020
    easiest process ever!

    easiest process ever!

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  • author
    MARC MOOTRY
    Mar 13, 2020
    Simply excellent.

    Simply excellent.

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  • author
    Michael
    Mar 13, 2020
    Prompt Professional Service

    They were very prompt to get our loan completed, fast, prompt service.

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  • author
    IR
    Mar 13, 2020
    Excellent service

    Excellent service, very professional, a real help!

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  • author
    Patrick Robinson
    Mar 12, 2020
    Great customer service

    Great customer service Useful information. Great terms of repayment.

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  • author
    Brendon
    Mar 12, 2020
    Filed complaint with Connecticut Securities and Business Investment Division

    In my 10 years in business this is the most predatory lender I have ever worked with. They sent me a settlement offer which I paid in full. Weeks later I got a call where I was told they received the payment but applied it to the wrong account. They continued to request payment again for their administrative error. I filed a complaint with the Connecticut Securities and Business Investment Division. Will wait for their follow up.

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  • author
    john
    Mar 12, 2020
    Quick and painless.

    Quick and painless.

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  • author
    Scott Licon
    Mar 12, 2020
    Greg was great to work with and made…

    Greg was great to work with and made the process effortless and really easy!

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  • author
    Anton
    Mar 12, 2020
    The process was easy

    The process was easy. This loan was very timely and helpful. Thank you!

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  • author
    Ali Munive
    Mar 11, 2020
    Excellent professional BRENT FIORITO

    Excellent professional BRENT FIORITO and RYAN.

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  • author
    Daniel G.
    Mar 11, 2020
    This is the real deal

    This is the real deal. Highly recommended. Tim and his team are efficient professionals. They got us almost what they initially offered, which was plenty good. We'll do business with them again.

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  • author
    DENISE RACHIELE
    Mar 11, 2020
    It was so quick and efficient

    It was so quick and efficient, I almost thought I got scammed lol. Seemed to easy!

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  • author
    James
    Mar 11, 2020
    Very pleased with the process

    Very pleased with the process , Had some skepticism however it was all for nothing. Everything they said they would do , they did. I applied and literally 24 hrs later was funded. In fact, I didn’t take the first phone call back because I thought there’s no way something could happen this fast and I was going to get a sales pitch of something different than I applied for. Scott recalled (great follow through) and we set everything up he walked me through the docusign. In fact my parting joke was this was was easier than ordering food from Grub Hub. I also like how everything is spelled out, no surprises. This loan may not be for everyone however it is perfect for me and my small business to help infuse cash while I await some past due receivables. I would highly recommend checking into it if you have a need.

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  • author
    Denise Ban
    Mar 11, 2020
    The representative was very helpful

    The representative was very helpful. It's fast and easy. thanks

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  • author
    Andrew Inglet
    Mar 11, 2020
    From the 1st call Adam was very…

    From the 1st call Adam was very knowledgeable and took the lead he did a great job with the interview no down time this was smooth as it could be thank you Adam and to who ever is Adam's boss give this man a raise.

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  • author
    DAVID
    Mar 11, 2020
    Fast and efficient

    Fast and efficient

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  • author
    Mike Jensen
    Mar 11, 2020
    Excellent service period.

    Excellent service period.

    ...

  • author
    David Carlesimo
    Mar 11, 2020
    This is the third time using your…

    This is the third time using your company and we have been very happy with the process. David Reineke was very helpful with working with us. will use again.

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  • author
    Jack
    Mar 11, 2020
    Great, Easy to understand, Efficient experience.

    I dealt with Tanner, he was great from the start. Hard to feel like your needs and processing information in an honest way over the phone but he got right to the meat and didn't try a sales approach. He also knew the competition and how they were set up. He spoke truth to me about my loan and why I was getting it. He made sense! So far so good with the loan but Tanner is awesome. One last thing, instead of blowing up my phone Tanner would call, leave a message. I communicated back to him through email and he responded with all the paperwork. Signed and finished before the call we had scheduled for later in the day. Pretty awesome!

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