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BestMoney.com

Optima Tax Relief Review

Reviews 3,047
Optima Tax Relief
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Optima Tax Relief
Optima Tax Relief
Excellent
Reviews 3,047
Visit Site
Michael Graw
Mar. 01, 2023
1 min read
Michael Graw
Optima Tax Relief Summary
Optima Tax Relief is a national tax relief service that can help you resolve issues with the IRS or state tax agencies. The service offers a free initial consultation and its prices for working on your case are in line with the industry average. Optima Tax Relief can help with a variety of situations, including tax liens, back taxes, and audits. The company has an A+ rating with the Better Business Bureau and has resolved over $1 billion in debt.

Pros

  • Free initial consultation
  • Pricing is in line with industry average
  • Dedicated case manager

Cons

  • Pricing varies widely by case
  • No in-person offices

Optima Tax Relief at a glance

8.8
Editorial score

Minimum Tax Debt

$9K-$10K
8.0

Cost

$4K+
6.0

Years in Business

10+ years
10.0

Customer Service and Support

Support via email, phone, website, and direct case manager
10.0

Online Experience

Easy to navigate and simple to use
10.0

Optima Tax Relief Optima Tax Relief View Rates

Why Go with Optima Tax Relief

Optima Tax Relief is a fast-growing tax relief service that has resolved over $1 billion in debt since launching in 2011. The company has an A+ rating with the Better Business Review and customer reviews are very positive. Additionally, Optima Tax Relief was listed on Inc 5000 Magazine’s Fastest Growing Companies in America list for 6 consecutive years. 

Optima Tax Relief offers a free initial consultation to get a sense of what the service can do for you. The service handles a wide range of issues and can help resolve tax liens and penalties, address back taxes, negotiate a settlement with the IRS, or assist you through an audit. Optima Tax Relief’s pricing is in line with the industry average, although how much you’ll pay depends on the specifics of your case.

What’s Offered

  • Free initial consultation
  • Dedicated case manager
  • Online account portal

Highlights

Optima Tax Relief can help with a variety of tax issues and offers a free consultation to help determine what the company can do for you. If you proceed with discovery and resolution, you get a dedicated case manager, an online account portal, and access to phone and email support. Optima Tax Relief’s team is made up of in-house tax attorneys and enrolled tax agents with experience working with the IRS.

  • Free initial consultation
  • In-house tax attorneys and agents
  • Online account portal and phone support
  • Works with a wide range of tax issues

Types of Debt Covered

Optima Tax Relief works on most types of state and federal debt issues. This service can help you remove a tax lien or end wage garnishment, negotiate a settlement with the IRS for back taxes or underpayment, and can defend you during an audit. The company also works with small businesses to help you negotiate a payroll tax settlement with the IRS. Optima Tax Relief does not guarantee results, although the company tries to set clear expectations during the initial consultation and discovery process and offers a 15-day money-back guarantee after you sign up with the company.

Site Security

Optima Tax Relief’s website is secured by SSL (Secure Socket Layer) encryption. The company doesn’t require you to enter any personal information on the website other than your contact details. The online account portal is encrypted by SSL and TLS (Transport Layer Security) to keep your financial documents secure. In addition, Optima Tax Relief takes your privacy seriously and does not share your information with third-party services.

Help & Support

Optima Tax Relief offers support by phone and email from 8:30am to 5pm PST, Monday to Friday. When you sign up for the service, you are assigned a dedicated case manager who you can contact directly for updates about your case. In addition, all current clients have access to an online portal where you can monitor the status of your case and upload documents.

Phone: 800-536-0734

Address

Optima Tax Relief, 3100 S. Harbor Blvd., Suite 250, Santa Ana, CA, 92704

Summary

Optima Tax Relief is a tax relief service that has resolved over $1 billion in debt for its clients over the past 10 years and earned an A+ rating from the Better Business Bureau. The service works on a wide range of tax issues and offers a free initial consultation to help you understand how the company can help with your case. Clients have access to an online account portal and a dedicated case manager, making it easy to stay up to date with the progress of your case.

Methodology

This review was created using information from the Optima Tax Relief website and customer reviews from the Better Business Bureau.

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some customers are saying about Optima Tax Relief
Optima Tax Relief
Excellent
•
Reviews 3,047
on
Excellent
78%
Great
11%
Average
1%
Poor
1%
Bad
9%
c
customer
a day ago
Friendly Tax Group
Optima Tax Relief is a group that will work with you. They are very professional & willing to explain to you the process. Still nervous about my outcome but they are very reassuring.
J
john c
15 hours ago
It took a very long time.
It took a very long time from the moment I called until now ( I think I have to pay accrued interest on what I owe) and I am still not completely done yet. I also don’t know if anything else has been done to cut my tax liability at all. I just don’t think that I can be helped due to the fact that you have so many other customers who are in a similar position as me.
T
teddy cohen
2 days ago
Excellent so far.
Excellent so far.. hope you guys can help!
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michael cassidy
6 days ago
I will call you guys don’t call me…
I will call you guys don’t call me thanks
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blew cheese
9 days ago
Don't waste your money
Don't waste your money. They don't do anything for you outside of filing some paperwork. If I didn't use their service I would have had an extra $2500.00 to go towards my debt to the IRS. Unless you owe an ungodly amount of money DO NOT fall for this scam. **Edit** I already spoke to your "QA team" They just danced around all my questions like they were reading off a script. There's nothing more to talk about. You took my money. Filed a paper. Told me what owed the IRS. You got me. I'm just trying to warn others. So they don't fall for your gimmicks.
c
customer
10 days ago
I feel like my case was closed to soon
I feel like my case was closed to soon. I’m still receiving letters from the IRS. Everything has not been resolved with them for 2019 or 2020. I have no documentation that says 2020 is a part of the installment program for 2019. I’m very stressed over this matter.
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robert cottingham
11 days ago
Are you kidding me you did nothing for…
Are you kidding me you did nothing for me you better off to go to somewhere else I've had enough this nothing but a scam
c
customer
14 days ago
Constant communication and updates…
Constant communication and updates about case progress
D
debra s miller
19 days ago
they were very informative about their process. Easy to work with and accomplish the goal of getting a good resolution,
They did a great job. Easy to use.
T
tracy, las vegas
a month ago
I wish I would’ve used Optima Tax Relief sooner
Optima Tax Relief got the job done with support and no judgment. I was comfortable the whole process and everything was laid out step by step. Optima communicated without harping but we’re available if I needed guidance. I wish I would have used them sooner.
c
customer
a month ago
Good
Good people and very helpful
H
happy customer
a month ago
Optima worked with me a long time
Optima worked with me for a long time. I reached a good settlement. They were always available. I sometimes had trouble with the Portal, but was able to email docs directly to my contact.
B
brandon webb
a month ago
Took money
Took money, I canceled. They took additional $450 out my account. I canceled because of bad service. Ask for refund. I Was told if I called two days earlier I would get back that $450. I had been calling everyday for weeks. They let the time pass without answering my questions. That’s how time pass for it to be time they take more money. I explained that to management. Didn’t care, kept the & $450 did you should have called 2 days ago before we took it. Scam. All they do is everything you do yourself. Which is make the phone call. All they did after taking $1500 out of the $3k they charged was tell me everything I had already told them. Read other views. They say the same thing. You just need to call IRS yourself. The IRS said that to me personally. It’s a scam. Unless your illiterate and can’t read and write. That’s the only reason you’d call them. If you can’t read and write! They tried to get me to sign other document for 2 weeks which would have concluded them doing nothing and entitled them to the full charge of 3k. I refused to sign and looked for answers to my questions to the actual year we were working on. They wouldn’t give answers to my questions and kept trying to get me to sign documents in year that wasn’t even the issue. Offered $190 back. I promise I’ma highly respected individual giving it to you straight. Call the IRS yourself. They are very informative. If they don’t get to scam anymore Americans, they can go out of business. It’s only a scam I promise!
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chad hone
a month ago
Dear sirs
Dear sirs, I wanted to bring to your attention my experience with Optima Tax. I found myself in an issue with the IRS. I was trying to deal with it myself but started to feel that the officer was simply getting information from me to further go after me not resolving the issue. I was at a loss for what to do. I heard the commercial for optima tax and called them. They told me they could get the levies and garnishments stopped within a few days and a complete settlement in place within a few months. I was relieved and excited to get this behind me. I informed them I had an appointment with the revenue officer in a few days, they instructed me to talk with them and they would communicate with the officer and take care of everything. Once I missed the appointment with the revenue officer he once again resented the levies and garnishments. I called my representative with Optima and he told me he would get with the officer and work something out. He then called me and requested a few documents, of which I sent them within a few weeks. I again called and asked why all the levies and garnishments were still in force. I was told they were working with the revenue officer to come to a conclusion. Two months later The officer sent out more levies, garnishments and seizures, so I called him directly. He informed me that Optima tax had only talked to him on the phone twice. The first time he had told them I needed to keep the setup phone call, of which they had told me not to conduct that they were taking care of it. The second was after I missed the phone call and he informed them he needed some information from me to move forward, that was the information they requested from me that I mentioned earlier. He also informed me that since he had received none of the information that I had sent optima months earlier that he moved forward with collections. Optima had sent him none of the information I had sent them, not one paper. He told me as soon as he received the forms he would release the levies and garnishments. I personally sent him the files I had sent Optima Tax and he is setting up an arrangement as we speak. I paid over $2000 to Optima and they want $9000 more and I feel they did nothing for me.
A
annette
a month ago
Everything wEas explained to me very…
Everything was explained to me very professionally. Excellent Customer Service and Communication.
m
melinda tipton
a month ago
I'm canceling bc I never got explained…
I'm canceling bc I never got explained the process. I can't afford to pay the amount your requesting. Never once was I told I would be setting up payment for you to invest my taxes.
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marc christiansen
a month ago
They are calculated thieves!
They promised to help me obtain my income and do my taxes. They profess they have over 100 accountants and promised not to take payment until each tax year was finished and ready to file. Well what they did instead is take $40,000.00 from my bank account and not one time have I spoke with them since signing up! They are a rip off and I am suing them within 2 months if they do not refund all of the money they stole from my bank account!
D
dr robert
2 months ago
Optima charged me over $40,000 I’m now…
Optima charged me over $40,000 I’m now on my third case manager. They have not lowered my obligation by a penny, actually after 2 years with optima I now have 2 more years of interest. My situation with the IRS has escalated significantly and I am in a much worse position than I was when I hired Optima . After submitting literally thousands of documents to them, they are still asking for more. I believe they ask simply to make the client believe they are doing something. Complete Waste of time and money.
c
customer
2 months ago
Very accommodating staff helped me with…
Very accommodating staff helped me with account issue in timely manner abd resolved issue
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frank p.
2 months ago
Optima Tax is a scam
Optima Tax is a scam. They have been posting fake reviews and hiring actors for fake TV commercials for years. They will only do what you can do yourself, and they will run the clock so you can't get your money back. This scam will end up costing you thousands more to the IRS, plus the money you pay them to drag out your case.
D
d.brown
2 months ago
Great Communication
Good communication, pleasant and informative employees. Very consistent and the process is quite easy.
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terrence reid
2 months ago
This company is a scam!!
This company is a scam!!! When you look at the reviews go back several months and you will see the truth. They bury the bad reviews by flooding them with fake good one. These guys scammed me out of $5500.00. Taking them to small claims court. The BBB should be ashamed of themselves for issuing awards to this fake company. The BBB isn’t doing there job rather get fees from these crooks.
c
customer
2 months ago
Optima Tax Relief did a good job at…
Optima Tax Relief did a good job at clearing up some issues that I didn't have time to address myself.
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charlene coleman
2 months ago
Optima Tax Relief is a scam
Optima Tax Relief is a scam, they collect your money up front with no intentions on helping me with my issue. When I signed up for Optima Tax I already had a payment plan, I was told to stop because they would be handling my case from here on out. 2 1/2 years later of the handling my case I am back to square one. The only thing they could offer is a payment plan for more than I had at first. When I talked to the representative at the beginning I asked if they could get my owing down and he assured me that that was ther special. I paid over 2900 dollars for them to get a payment plan for me for more than I had at first and I could’ve to the money I paid the and pay on my tax debt and 2 1/2 years later been done with the debt. Don’t trust them they are a scam. From March 2021 to August 2023
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customer david m.baird
2 months ago
Optima has helped me deal with giants…
Optima has helped me deal with giants that I would have not been able to deal with myself. Since losing my wife of 52 years last year I have had to literally feel my way through a mine field as the wife had been the one taking the task of dealing with the IRS and my rep with Optima dealt with every aspect of this mine field with me. She reassured me along the way that I would be alright and that I would be able to achieve an end of a nightmare that I originally thought was forever...now I see an end. Thanks to Optima I have an end and I can live without fear.
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christy arnold
2 months ago
I feel like Optima has given me my life…
I feel like Optima has given me my life back. I was such an idiot to get myself into this situation, but I had never done taxes before and when my wife died, it was very complicated and I simply put my head in the sand.
M
marylou kraemer
2 months ago
I feel like Optima has given me my life…
I feel like Optima has given me my life back. I was such an idiot to get myself into this situation, but I had never done taxes before and when my husband died, it was very complicated and I simply put my head in the sand.
R
rush montgomery
2 months ago
Great service
Great service. Everyone I have spoken with have been great to work with.
N
nokie
2 months ago
Good outcome but stressful, …
We finally ended up getting an OIC accepted, which is great. The 3yrs it took getting a resolution was just as stressful and frustrating as it would have been dealing with the IRS directly. I wasn't listened to. Couldn't speak with the case manager. Conflicting information from multiple people because you seldom talk to the same person twice when calling in. Only reason for 2 stars is we did have a very favorable outcome to resolve our situation.
H
helen
2 months ago
Everything has been done in a timely…
Everything has been done in a timely manner. Everybody involved has had lots of patience with me while I’ve been trying to get documents together. Unfortunately I ran into some roadblocks that caused a delay as I tried to obtain documents. Definitely there has been good follow up, and they have been great about giving me contact information, answering in a timely matter and making everything clear and explaining the steps in the process. Very positive experience.
b
bruce silverman
2 months ago
Very helpful each step of the wey
Very helpful each step of the wey
A
amanda west
2 months ago
Optima Scammed me out of over 6k and did nothing…
I paid Optima over $6,000 to help me with my back tax debt problems and they did absolutely nothing, there was very little communication and first they said they were doing on OIC so we sent in the money and they only included me and not my husband so it was rejected so that is another $200 in fees we are out, then they completely stopped calling and about 6 months later I get a call after I had called them repeatedly to tell me that the IRS had "shelfed" my account as long as I keep up on my taxes from now on there won't be a problem, Well now the IRS has sent me to collections so Optima probably didn't do a thing because it was during the pandemic and took my money and ran. I suggest everyone with back tax debt just go somewhere else or talk to the IRS yourselves, I could have used the money I wasted on this company to go towards my tax debt. Complete Scam
O
onyeisi ogbomeh
2 months ago
PLEASE STAY AWAY FROM THIS COMPANY!!!
I am a REAL PERSON, and not the other ghost or paid actors here who are giving 5 star reviews/ratings to this company; and you can reach out to me with my name on any of my social media handles (Facebook, Instagram, etc.,) for any questions or inquiries on this subject. I certainly will not recommend Optima Tax Relief to anyone...for now I know that, taking this route with Optima Tax "deceit" was one of my BIGGEST MISTAKE in life! This company has no business integrity or accountability; it is a COMPLETE WASTE OF TIME consulting this firm, consequently, the interest on your debt with the IRS will continue to grow...DON'T DO IT!!! After over 2yrs I contracted the service of this company and paid about $4k for their charge in total including a non-refundable consultation fee of $495, yet I got NO RESOLUTION like they had promised! I now owe the IRS more due to the daily interests being added on my initial debt. It's certainly not worth the try with Optima Tax Service; rather, I'll advise you contact the IRS yourself and work out a payment plan.
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mike hudak sr.
2 months ago
great…
Neil leaves showed great professionalism and a knowledge of what I needed to know and made me feel very comfortable and he can help me
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annmarie cortez
2 months ago
The biggest SCAM company
The biggest SCAM company. DO NOT USE THEM!! We hired them in 2019 for a fee of just under $10,000. Prior to hiring them our accountant filed for an extension so there were no issues. Upon hiring them we signed over power of attorney to Optima so our direct communication with the IRS stopped. Optima Tax NEVER FILED OUR TAXES OR ANY EXTENSION!!! Every time I tried to follow up I either never received a call back or was told that the IRS is behind due to Covid. Fast forward to 2022 and I received a call from an RO at the IRS. Our case had been put into collections. Optimas negligence accrued over $15000 in fines, penalties and interest. I know they will come back with some ridiculous comment but I have EVERY email, EVERY unreturned phone call documented, my contract, the names of every "tax professional", manager and case manager I've delt with. DO NOT HIRE THEM. They actually never resolved our issue. If you want a REAL tax attorney, google "IRS Angel". In less than 30 days and for half the cost she got us on an affordable payment plan AND was able to get the $15000 in penalties caused by Optima removed. I should note that they did refund a measly $1100 after a fight for even that.
c
customer
2 months ago
Customer service is excellent and…
Customer service is excellent and information pertaining to your account is always explained to where you understand what is going on.
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farrah morency
2 months ago
Optima Tax relief best thing since peanut butter jelly …
I just started speaking with Optima tax, but Nancy has been nothing but patient and understanding with me. She does not make me feel anxiety when talking about IRS and taxes. I look forward to working her and Optima Tax relief.
c
customer
2 months ago
Highly recommend!
Highly recommend!
L
lance pollard
2 months ago
Y’all help me reduce the amount I owe…
Y’all help me reduce the amount I owe the IRS. And you made it painless as possible, and it was a big relief, and the stress is gone.
K
kevin shuman
2 months ago
Experience
Our case isn’t settled yet but so far it’s going the way they told us it would. They keep us informed about what is going on & what the next steps will be.
c
customer
2 months ago
Should have done it sooner!
No judgement and made me feel comfortable. A pleasure to work with.
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greg vernon
3 months ago
Hard to contact case manager
Hard to contact case manager. Did not abate amount owed and stated I made too much money. Overall good service.
R
rolandria
3 months ago
Caring Enough For Customers
The concern that was given to me in trying to help me to understand the process. I'm pretty slow not on purpose but some things takes a little time and l REALLY APPRECIATE my team taking time to help me💜
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bernard holcomb
3 months ago
Optima's professionalism was among the…
Optima's professionalism was among the very best I've experienced in all my dealings with any type of business. They were very proactive and informative regarding my case and put forth an incredible effort to see that my case was given the very best attention possible. My debt to the IRS was overwhelming and we were at wit's end on how to resolve it. Ms. Patrice Bragg and the Optima Team went to work, kept us informed and skillfully handled their business. What a great team and "What a Relief! Thank you Optima
M
mary jo
3 months ago
Optima is amazing
Optima is amazing. They are expensive, but for us the value of peace of mind is priceless.
c
customer
3 months ago
Keeping update to service personal…
Keeping update to service personal allows me to communicate effectively with my representative officers .
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dursilla kirkland
3 months ago
People treated you with respect
My experience was Great this company was all kind and respectful to me from the beginning I would definitely refer this company
L
leonard pringle
3 months ago
Kind and very Helpful
Helpful and very kind to me
T
tina
3 months ago
Very Professional and keeps you up to…
Very Professional and keeps you up to date of what is happening with your status of your case
c
customer
3 months ago
My situation
Explanation of things
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customer raymond burgin
3 months ago
There are so good work my good
There are so good work my good
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customereddie l kittles
3 months ago
Good dependable service
As of now I’m satisfied with my experience
D
dwaylene buford
3 months ago
My situation with the irs was solved…
My situation with the irs was solved thanks so much
c
customer
3 months ago
Great people
Great people
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robert cottingham
3 months ago
Worst tax place ever take your money…
Worst tax place ever take your money and not do anything for you I would pick another one Even now set the expression date on this review to one day paid everything except for the last payment and got nothing
c
customer
3 months ago
I thought you would be able to…
I thought you would be able to negotiate a reduced amount based on your commercials. I don't recall you telling me upfront if I made too much money they would not reduce the amount owe. It was also sometimes difficult to talk to a case manager.
j
joeman
3 months ago
Finding financial relief with Optima
When I contacted Optima I was having financial problem in the communications industry and fell behind on my taxes. Optima assured that they could help. Help they did!!! It took a few years but the results were great. I received a settlement lower than I could have imagined. Can't recommend them enough.
c
customer
3 months ago
The way the young lady Tina made me…
The way the young lady Tina made me understand my case
P
panatia chin
3 months ago
Everything u guys are doing is amazing…
Everything u guys are doing is amazing and very helpful
c
customer
3 months ago
Well let’s start out with the best…
Well let’s start out with the best reason , the bottom line you saved my life ! You did what I hired you for ! I wasn’t sure if the commercials were true there’s always doubt and with prayers, a whole lotta prayers it came true ! God bless you Optima Tax Relief ! Thank you so very much !!! Robert D. Williams
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dr. rhonda
3 months ago
They did a great job from start to…
They did a great job from start to finish. My settlement was a 1/3 of what I owed. Thank you
c
customer
3 months ago
During phone calls
During phone calls, representative was sometimes very short and rude. Other times okay. Very difficult to get to case manager for concerns or questions. Repeated request for the same information just sent creating very expensive fax expenses.
c
customer
3 months ago
Angelina was very nice
Angelina was very nice, patient and helpful and so were the rest of the other people who helped me during this time, especially when while this was going on, I also lost my husband of 34 years while we were going through this process.
C
carlos
3 months ago
Communication and reliable!!
Communication and reliable!!
c
customer
3 months ago
Excellent knowledge of the advisor
Excellent knowledge of the advisor
E
emmanuel
3 months ago
Company has been very helpful
Company has been very helpful
R
richard
3 months ago
Staff is knowledgeable and patient but…
Staff is knowledgeable and patient but I'm only in beginning stages let's see how it goes from here
P
pat
3 months ago
Great
Great, very happy.
J
julius johnson jr
3 months ago
They listened and helped
They listened and helped
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eric kirkland
3 months ago
My experience is that they are complete…
My experience is that they are complete criminals. I had a simple issue related to separating my tax obligations from my prior spouse's tax obligations. I paid them $590 to research if that was doable and to contact the IRS for a stay of enforcement if they thought it could. Well, it couldn't, and the law is very clear on the issue. I paid them $16k based on their representations that my tax obligations could be separated from my prior spouses. I later found out they called the IRS and said that I agreed to pay all of the tax, including interest in penalties in 6 months within 2 weeks of retaining them. Basically, I paid interest and penalties to the IRS on top of their $16k. In my opinion, they are complete criminals. I can't recall one piece of advice they gave me that was true. I am submitting a complaint to the Davidson County DA, the California State Bar, and the LA DA. I am happy to share the details and supporting evidence with anyone that is going to pay them $5k or more (limit of 25, I believe their marketing is good enough that my email would blow up). My experience is they are a complete scam.
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long time customer
3 months ago
Beware of these theives…
My issue with this company is too long to enter here, but I did want to write a brief summary about my experience with Optima Tax relief. After working with them for 3yrs between 2019 and 2021, I have an agreement in place with the IRS that Optima negotiated. I am left hundreds of thousands of dollars worse off than where I was before contracting Optima. They basically insisted on refiling returns to increase what I owed the IRS and then played the waiting game until they told me that they would not recommend taking my case any further than a payment plan. I was not given the opportunity to even apply for the fresh start program. I paid this company $18K to put me further in the hole! I am warning you that this company does not have your best interests at heart. They will review your financial information with the ONLY INTENTION OF determining how much money they can get out of you in your most vulnerable situation. I have a case filed at the BBB where Optima representatives lied that they would work with me to resolve my concerns. You will not hear from them because they know what they have done and why they are in business. I cringe every time I see an advertisement from them. They should not be in business. Stay away from them and work directly with the IRS.
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dr. onyeisi stephen ogbomeh
3 months ago
PLEASE DON'T DO IT
I am a REAL PERSON, and not the other ghost or paid actors here who are giving 5 star reviews/ratings to this company; and you can reach out to me with my name on any of my social media handles (Facebook, Instagram, etc.,) for any questions or inquiries on this subject. I certainly will not recommend Optima Tax Relief to anyone...for now I know that, taking this route with Optima Tax "deceit" was one of my BIGGEST MISTAKE in life! This company has no business integrity or accountability; it is a COMPLETE WASTE OF TIME consulting this firm, consequently, the interest on your debt with the IRS will continue to grow...DON'T DO IT!!! After over 2yrs I contracted the service of this company and paid about $4k for their charge in total including a non-refundable consultation fee of $495, yet I got NO RESOLUTION like they had promised! I now owe the IRS more due to the daily interests being added on my initial debt. It's certainly not worth the try with Optima Tax Service; rather, I'll advise you contact the IRS yourself and work out a payment plan.
c
customer
3 months ago
Great service and care!
Great service and care!
S
shawn
3 months ago
Years of back taxes
I owed years of back taxes and Optima Tax help me through it all the way. The always stayed in contact and in the end we were able to reach a agreement with the IRS.
c
customer
3 months ago
They helped me get a handle on my irs…
They helped me get a handle on my irs debt and helped set up payments
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sharon lockery
4 months ago
Tax help
I want to thank team 225 for your amazing patients and such professionalism handling my case.
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customer
4 months ago
Very friendly
Very friendly, informative and willingness to help.
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glo
4 months ago
They took care of all my tax problems…
They took care of all my tax problems and I couldn’t of asked for more thank you so much 🙂
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customer
4 months ago
Great service
Optima tax helped me out of years worth of procrastination! 10 out of 10 recommend! Professional and done in a timely manner!
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raymond l.
4 months ago
In trouble with the IRS Optima tax with…
In trouble with the IRS Optima tax with the bat for me, and they’ve done an excellent above and beyond job, and I really appreciate it I would recommend it to anybody
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devin
4 months ago
BUYER BEWARE!
BUYER BEWARE!! Terrible waste of time and money. Long and short of it. I basically paid Optima $5000 to have a payment plan set up with the IRS, Which also stops levys anyway. Did not save ANY money on interest, fees or penalties. Took over 3 years to complete their "process". Youre better off getting a CPA. Saying "They cant find my account" after sending contact information through Trustpilot should give you a sense of their disorganization as a company.
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christopher ryan
4 months ago
They don’t let me verification my irs
They don’t let me verification my irs
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kokoma ronie
4 months ago
------- Forwarded message -------OTR RIPPED ME OFF---
------- Forwarded message ---------- I HAVE HAD A HORRIBLE EXPERIENCE WITH OPTIMA TAX RELIEF. HIRING THEM WAS THE BIGGEST MISTAKE OF MY LIFE I HAD PAID $2400 TO REPRESENT ME AT IRS. DURING THE PROCESS, THEY KEPT ASKING FOR DOCUMENT I DIDN'T HAVE PARTICULARLY MY PAYSTUBS. I KEPT RESPONDING TO THEM THAT I AM UNEMPLOYED FOR 3 YEARS SINCE. THE LAST TIME WE EXCHANGE ABOUT THE CASE, THEY ASKED ME HOW MUCH I WOULD BE ABLE TO AFFORD TO PAY IRS MONTHLY. I RESPONDED $50 WHEN I GOT A JOB. IN LIEU OF PAYSTUBS I SEND THEM A LETTER OF MY LAST DAY OF WORK AT MY FORMER COMPANY "DATED FEBRUARY 2019. WHAT ELSE DO THEY WANT ME TO DO TO PROVE TO THEM I DON'T HAVE ANY RECENT PAYSTUBS, I DON'T KNOW. FORGE PAYSTUBS AND SEND THEM TO THEM? THEY THINK THEY WILL TAKE $2400 AND CUT ME OFF LIKE A USELESS PERSON OR THROW ME IN THE THROAT OF IRS? I WANT MY $3000 BACK AND I AM GOING TO GET IT. I COULD HAVE USED THAT AMOUNT OF MONEY TO TO PAY FOR MY IRS DEBT? NOW THAT I GOT A TEMP JOB STARTING LAST TUESDAY A WEEK AGO) AND WAS WAITING FOR THE FIRST PAYCHECK TO REACH OUT TO THEM THEY SAID THEY HAD STOPPED REPRESENTING ME. FIRST, I WILL GET MY MONEY AND EXPOSED THEIR DIRTY LAUNDRY NATIONWIDE ON VARIOUS PLATFORMS NOT A THREATS BY YOUR REALITY) SO IT DOES NOT HAPPEN TO ANYONE ELSE. AFTER CUTTING ME OFF, THEY BLOCKED ME OFF THEIR EMAILS. FOR EVERY EMAIL I TRIED TO SEND THEM, I RECEIVED UNDELIVERABLE NOTICE! IF THEY ARE DOING AN HONEST BUSINESS, IF THEY ARE NOT A FRAUDULENT COMPANY WHY WOULD THEY BLOCK THEIR CUSTOMERS FROM THEIR EMAILS AFTER TAKING THEIR MONEY AND DID NOTHING TO HELP THEM? BY A VERY FRUSTRATED AND I HIGHLY DISAPPOINTED CUSTOMER!
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robert
4 months ago
Optima Tax Relief experience
All Optima Tax Relief representatives I have worked with have displayed the highest standards of professionalism and integrity. I would recommend Optima Tax Relief to anyone experiencing Tax issues.
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artpose
4 months ago
The case manager is quick to response…
The case manager is quick to response to my tax questions.
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elva
4 months ago
Dishonest and extremely disappointed!!!
They took my money in a heart beat before anything. I kept faxing the same information they wanted over and over. I would call and kept getting transferred many times and was told nothing was received. I did this so many times!! At the end they drop my case because I wasn't compliant. So disappointed and upset. Do not use this company !!!!
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customer jerry honore
4 months ago
The company calls monthly to make sure…
The company calls monthly to make sure that I am satisfied with the work.
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customer
4 months ago
Great Experience!
Great Experiencei would have given a 5 star but this case is still open and incomplete. Overall great communication and attention to detail.
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juan bivens.
4 months ago
Since I have become a client I have had…
Since I have become a client I have had a great experience with everything. I have no complaints up to this point. Thanks for everything.
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sunshine jones solomon
4 months ago
The way everybody came and helped me…
The way everybody came and helped me with my taxes for multiple years was awesome.
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deborah ranard
4 months ago
Optima Tax Relief
Optima Tax Relief, has given me one less thing I have to worry about after the death of my husband in January.
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lv
4 months ago
Wonderful
This is a great company to help with tax issues. Everyone I came in contact with was very kind & super helpful. Highly recommend!!
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thomas morris
4 months ago
They worked really hard to get me…
They worked really hard to get me caught up on n my taxes
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cheryl howard
4 months ago
Rep Christina Mel’s appreciated as…
Rep Christina Mel was appreciated as she listened patiently to my concerns.I am not tech savvy and she took time with me and assured me it was alright and I am thankful for that. Thank you Cheryl howard
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lonnie tumlinson
4 months ago
Very good to deal with
Very good to deal with
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robert johnson
4 months ago
Awesome Company
Awesome Company. Took care of my tax issues. Have stayed with the Company since 2017. Always receptive to phone calls and emails
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willie drayton
4 months ago
Staff was very helpful and answered all…
Staff was very helpful and answered all of my questions.
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dennis rambarran
4 months ago
I would like to thank Optima Tax Relief
I would like to thank Optima Tax Relief for assisting me on my behalf in resolving my tax debt that I would’ve never been able to pay in this lifetime based on the interest and penalties that are always accumulating. The IRS accepted the offer presented by the Optima Tax Relief team who presented them with the facts on my current financial status and situation. For the most part I want to thank and commend my case manager Ms. Patrice Bragg who has been working with me through the last year and a half for her excellence and great work as she guided me through each and every step of the way being very clear and concise, she’s the most kind and courteous individual I’ve ever worked with, always upbeat, lively and full of energy that is so encouraging and makes your day no matter how you’re feeling. She was so effective and efficient in answering all of my case related questions and concerns in a timely fashion, if she doesn’t have an immediate answer she will find the answer and get back to you, whether it’s an email or a phone call she never misses a beat and in the end this gives you a sense of calm and satisfaction. I will say she’s earned her place at Optima as one of the best case managers there cause I’ve worked with others but Patrice Bragg sets that bar high! Thank you Patrice and the entire Optima Tax Relief team, a job well done.
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customer
4 months ago
So far up to this point I have been…
So far up to this point I have been very satisfied. I am being inform as to what exactly is happening during the process. The team is clear, concise and very understanding.
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lbain
4 months ago
Knowledgeable and very detailed about…
Knowledgeable and very detailed about the overall tax resolution process. Need to be upfront about the flat-rate free at the start of the investigation process.