Perhaps you're seeking better customer service, faster claims processing, or more comprehensive benefits offered by the best pet insurance companies in the market. Read on to discover exactly how to switch pet insurance providers and ensure a smooth transition for your furry family member.
Can you Switch Pet Insurance Providers?
“Yes, pet owners can switch pet insurance providers at any time, but there are important considerations to keep in mind,” says Amber Batteiger, PR and communications manager at Embrace Pet Insurance.
Unlike health insurance for humans, pet insurance does not have "continuity of coverage," meaning any conditions diagnosed or treated under the previous policy will typically be considered pre-existing by the new provider and won’t be covered.
“Therefore, you should carefully evaluate whether it makes sense to switch for you and your pet,” explains Batteiger. Let’s say your dog’s arthritis was treated under Policy A. If you switch insurers, Policy B will exclude it.
“Additionally, new waiting periods (typically 14 days for accidents, 6 months for orthopedic issues) will apply, so timing is crucial to avoid coverage gaps,” says Dr. Sabrina Kong, veterinarian at We Love Doodles.
Pros of Switching Pet Providers
In some cases, it's a good idea to switch pet insurance companies. By doing so, you may reap the following benefits:
- Better coverage: Pet insurance plans are not created equal. There can be drastic differences between them. "A new provider may offer higher reimbursement rates, lower deductibles, or coverage for additional treatments like alternative therapies," explains Batteiger.
- More affordable premiums: If your current provider has significantly raised rates, another company might offer better pricing for the same or better coverage. It's a good idea to occasionally shop around and compare rates to zero in on the best deal.
- Improved customer service: "Some pet insurance companies have faster claim processing, better customer support, or more user-friendly policy management tools," says Batteiger. If you're unhappy with your current insurer's service, remember that you're not stuck with them forever.
- No annual re-enrollment: Depending on the pet insurance plan, you may be required to re-enroll every year. "This could lead to exclusions for newly diagnosed conditions. Switching to a lifetime policy may be a better long-term option," explains Batteiger.
- Waiting period waivers: Pet insurance waiting periods refer to the amount of time you must wait before your coverage kicks in and reimburses you for a covered claim. "Some insurers may waive waiting periods for pets transferring from another policy," says Dr. Kong.
Cons of Switching Pet Providers
While switching pet insurance companies may benefit you, there are also notable drawbacks to consider, including:
- Pre-existing condition exclusions: Most pet insurance companies consider any condition diagnosed or showing symptoms before a new policy starts as pre-existing. "Even if your previous provider covered it, a new insurer likely won't," explains Batteiger.
- Waiting period resets: When you switch pet insurers, your pet will have to go through a new waiting period before coverage applies for accidents and illnesses. Unfortunately, this can leave gaps in coverage, which can be problematic if an accident or illness pops up during that time.
- Loss of longevity benefits: "Some providers offer perks for long-term policyholders, such as increasing annual limits or decreasing deductibles over time," says Batteiger. If you switch, you may miss out on those benefits.
- Age-related coverage restrictions: "If you have a senior pet, understand that pet insurance companies often have enrollment age limits or restrictions on certain conditions. This can make it difficult to find a comparable plan."
- Potentially higher premiums: A new insurer may charge more based on your pet's age, breed, or medical history. "Even if your current plan has increased in price, switching may not save you money in the long run," explains Batteiger.
How to Switch Pet Plans
Once you decide that you want to go ahead and switch pet insurance companies, follow these steps:
1. Audit Your Current Policy
Check coverage, exclusions, waiting periods, and your pet insurance cancellation terms. Ensure that any covered conditions won’t be excluded under a new plan. Also, look for cancellation fees, which are rare but possible.
2. Compare New Policies
Do your research and look for differences in coverage, reimbursement, deductibles, and waiting periods. Avoid plans with restrictive exclusions or low per-condition limits. “Prioritize companies covering hereditary/breed-specific issues if relevant,” says Dr. Kong.
3. Confirm Waiting Periods and Avoid Coverage Caps
Every policy has waiting periods before coverage applies. Make sure your new plan starts before you cancel the old one. “Keep your current policy active until the new one is fully in effect to prevent being uninsured if something happens,” notes Batteiger.
4. Gather Vet Records
Reach out to your vet and request a full medical history, including lab results, so you can submit it to the new insurer. “This prevents disputes over pre-existing conditions and ensures adequate coverage for your pet,” explains Dr. Kong.
5. Enroll in the New Policy
Don’t forget to read the fine print and double-check coverage details before finalizing. “Keep in mind that some providers may request an exam or past records,” mentions Batteiger.
6. Cancel the Old Policy
Once the new policy is active, cancel the old one. “Keep the records in the event of billing errors as they do happen,” says Dr. Kong.
7. Monitor Claims
Review your first claims to ensure the new policy meets your expectations and understand how reimbursement works. In most cases, you can do so online or via the pet insurance company’s mobile app.
Bottom Line
Switching pet insurance providers doesn't have to be complicated when you follow the right steps. By carefully timing your transition, comparing policies thoroughly, and ensuring seamless record transfers, you can find better coverage that truly fits your pet's needs and your budget.
Remember to keep your current policy active until your new coverage begins, and don't hesitate to make the switch if your current provider isn't meeting your expectations.
Frequently Asked Questions
Can you switch pet insurance with a pre-existing condition?
Most pet insurance companies won't cover pre-existing conditions. If your pet has a pre-existing condition, there's a good chance a new insurer won't reimburse you for claims related to it.
Is it legal to have two pet insurance policies?
Yes, you can have two pet insurance plans. Despite this, it's illegal to file claims with both companies for the same incident.
Is there a penalty for cancelling pet insurance?
No, you typically won't face a penalty if you cancel a pet insurance plan. However, some pet insurers may impose cancellation fees.
