Marcus is a new personal loan solution- backed by over 150 years of Goldman Sachs' financial experience. This recently-launched branch of the venerable investment bank is currently testing its new approach to personal lending and debt consolidation on a smaller audience, but anyone can now borrow without a special invitation. In a fresh spin on an old system, loans from Marcus are fee-free, and offer more flexibility thanks to unique loan features. Fast funding is also a crucial component of the Marcus strategy, and many Marcus customers receive funds in as little as 3 days. In order to offer its customers good loan options, only the most creditworthy applications qualify for the largest loan amounts and lowest rates.
Marcus is recommended for borrowers with debt from several creditors, consolidating outstanding obligations under a single loan may be a good idea. Marcus makes it easy to put all these debts under one manageable banner. Others who simply need the cash to complete a home improvement project, buy an engagement ring, or handle a personal matter are also welcome. Generally, those with healthier credit have a better chance at obtaining a loan from Marcus. Marcus is flexible and lets you choose the length of your term, as well as the monthly payment you'd like.
Marcus does not place any restrictions on its loans, which can be used for debt consolidation, home improvements, and many other alternatives. You can personalize your repayment terms and monthly payments along with loan amounts. Marcus also does away with fees, instead offering fixed-rate loans with no hidden surcharges or additional costs. Customers can apply for loans directly online with no need for visits to a branch or calls to representatives. Additionally, Marcus rewards responsible repayments, allowing customers to miss one payment after 12 months of on-time payments without a penalty or extra charges. The company provides a range of repayment terms, and allows customers to pay out their loan early without penalty.
The first step of the application process is to fill out a form that asks for basic details and financial information. Once completed, one of the more unique offerings makes its appearance: two sliders that let the applicant choose their term and monthly payment. After answering a few more questions on income and other demographic information, Marcus performs soft credit check on the applicant, which does not impact their score.
To be approved for a loan, Marcus asks that applicants meet the following requirements:
Additionally, applicants are recommended to have the following documents ready to expedite the approval process:
Unlike many of its competitors, Marcus is focused on providing customers a more versatile lending experience. When applying, customers are asked to provide a range of preferable loan terms and monthly payments. The company takes these selections into account during the approval and funding process, giving customers an approximation of their preferences. This sets it apart from many industry mainstays that give customers set terms without choices.
Thanks to its slightly higher approval requirements, Marcus can offer customers more favorable terms and loan amounts, along with the ability to set their own preferences. Customers can get fixed rates that range between 6.99% - 19.99%*, which are well within the industry average. The company offers borrowers loans as low as $3,500, reaching as high as $40,000. What really sets the company apart, however, is its fee structure and benefits. The company does not charge any origination, prepayment, or even late fees. Customers who miss payments or cannot cover the full amount in a given month will simply have interest added to their final payment. However, customers who pay on time for 12 months can defer up to 3 payments for no extra interest, with the missed installments simply added to the end of the loan.
It takes anywhere from 36 months to 72 months, or between 3 and 6 years to pay off a Marcus personal loan, with unique intermediate terms on offer. Borrowers can get approved for as low as $3,500 or as much as $40,000, and can choose to pay their loan back on a schedule that is as relaxed, or as stringent, as they like. During repayment, there are absolutely no fees involved for any customer service process, and a unique feature of Marcus reveals itself after just a year. After 12 consecutive months of consecutive on-time payments, the borrower earns a credit that allows them to make a late monthly payment at any time in the future, without incurring additional interest charges. Customers may also configure their repayment date on any day of the month and can change it up to three times over the course of repayment. Marcus impressed us with their creativity in creating this incentive, and we can see customers appreciating the feature.
Opting for a Marcus loan is one of the safest choices you can make. With nearly 150 years in the finance industry, a solid reputation, and consistent backing, you can be confident that you won’t have the issues you would with some other lenders - such as not getting paid, hidden fees, aggressive marketing techniques, or problematic practices. Everything that runs through Goldman Sachs is legitimate and provides quality, reliability, and integrity regardless of your financial standings.
During our exploration of Marcus and its services, we encountered a friendly and informed customer service team. While Marcus may be a new entry into an established market, the representatives we spoke with were experienced. Staff members responded to our inquiries via email and phone within a reasonable amount of time. We waited just a few minutes before speaking with a friendly support team employee, and for email we were returned to within a single business day. Additionally, the “Insights” section of the Marcus website holds a thorough FAQs list and a collection of frequently-updated articles on debt.
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APR | 6.99% - 19.99%* | 18.00% - 35.99%* |
Minimum credit score | 660 | none |
Loan amounts | $3,500 - $40,000 | $1,500 - $20,000 |
Loan term | 36-72 months | 24-60 months |
Suitable for | Flexible loan terms | Borrowing from a trusted lender |
Marcus provides loans with APRs between 6.99% - 19.99% **, payable over 3-6 years, with no origination, processing, or prepayment fees, making it similar to SoFi. However, when comparing Marcus with SoFi, Marcus stands out by giving you the option to defer payment if you’ve paid on time for 12 months.
Marcus offers similar loan amounts to LendingClub, but has more flexible loan terms when it comes to the length of the loan and also offers more attractive APRs. While LendingClub lets you pay a fixed monthly rate throughout the term of the loan, making it easier to budget and plan ahead, Marcus offers greater flexibility by letting you configure your repayment date for any day of the month and change it up to 3 times over the term of your loan.
For people who are looking for a personal loan, Goldman Sachs-backed Marcus provides a quick solution. The absence of fees and flexibility makes a Marcus loan worthwhile and effective. Borrowers can choose their monthly payment, term length, and use their good performance to make late payments at no extra cost. With low APR and long terms, Marcus is taking advantage of their access to inexpensive credit to give borrowers a better alternative than credit cards.
Marcus by Goldman Sachs
111 South Main Street
Salt Lake City, UT 84101
Your loan terms are not guaranteed and are subject to our verification of your identity and credit information. To obtain a loan, you must submit additional documentation including an application that may affect your credit score. The availability of a loan offer and the terms of your actual offer will vary due to a number of factors, including your loan purpose, our evaluation of your creditworthiness, your credit history, if we have recently declined your loan application and the number of loans you already have with us. To obtain a loan, you must submit additional documentation including an application that may affect your credit score. Rates will vary based on many factors, such as your creditworthiness (for example, credit score and credit history) and the length of your loan (for example, rates for 36 month loans are generally lower than rates for 72 month loans). Your maximum loan amount may vary depending on your loan purpose, income and creditworthiness. Your verifiable income must support your ability to repay your loan. Marcus by Goldman Sachs is a brand of Goldman Sachs Bank USA and all loans are issued by Goldman Sachs Bank USA, Salt Lake City Branch. Applications are subject to additional terms and conditions. You may be required to have some of your funds sent directly to creditors to pay down certain types of unsecured debt. Receive a 0.25% APR reduction when you enroll in AutoPay. This reduction will not be applied if AutoPay is not in effect. When enrolled, a larger portion of your monthly payment will be applied to your principal loan amount and less interest will accrue on your loan, which may result in a smaller final payment. See loan agreement for details.
FAQsMichael Dinich is a personal finance expert at BestMoney.com, focusing on business and personal loans. He has worked in the field since 1999, sharing unique insights on saving money, increasing income, and preparing for retirement. Michael is also recognized for his expertise in taxation, personal finance, and health insurance planning.
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Thier customer services answer quickly and politely, although are closed at weekends, like most other financial institutions.\nIf you want to transfer out over £20,000 you can do it by a phonecall.\nMy only issue is that I'd like a higher rate than the 3.75% they currently offer.","title":"Easy to deal with"},{"consumerImageUrl":"","consumerName":"Michele Bowring","date":"2026-02-07T14:07:26Z","stars":5,"text":"Immensely user friendly online savings account-transferred money to my linked account in 5 minutes despite it being the weekend and warning it may take over 2 hours -telephone contact is instant and always helpful.","title":"Immensely user friendly online savings…"},{"consumerImageUrl":"","consumerName":"Rick M","date":"2026-01-28T13:48:44Z","stars":5,"text":"Opened a joint fixed-rate savings account online with ease. We can both log in with our own credentials securely. Account balances are updated within ten minutes or so of sending funds. You need to logout and back in to see the latest transactions. Makes me wonder why other providers make it so difficult to open joint savings accounts fully online - Marcus is proof it can be done! \n\nWe're hopeful it's just as easy to transfer funds out, so will have to wait a year to find out!","title":"Opened a joint fixed-rate savings account with ease"},{"consumerImageUrl":"","consumerName":"STEPHEN WARD","date":"2026-01-19T17:19:04Z","stars":5,"text":"Upto now found Marcus bank easy, opened account straight forward after couple of days transferred small amount in showing in account within a few minutes, same applied when I transferred the rest of money into their fixed saver account, much better rate than my bank, hope things are as smooth when I come to withdraw ","title":"Marcus fixed saver account"},{"consumerImageUrl":"","consumerName":"M Williams","date":"2026-01-14T19:59:46Z","stars":5,"text":"Great interest rate 4.55% 1 year fixed\n Unlike other 12 month fixed accounts you can get your money out with the loss of 90 days interest in an emergency. Had no problems opening the account in joint names and adding funds. Account can be viewed on website or the app. ","title":"Great interest rate 4.55% 1 year fixed"},{"consumerImageUrl":"","consumerName":"Alan","date":"2025-12-22T11:03:47Z","stars":5,"text":"Have savings accounts for my dad under power of attorney. They give excellent rates and it was easy to setup the POA ( unlike other banks). Also, they are easy to contact on the phone - the few times I’ve rang they always answer straight away 👍\nDefinitely recommend - also it’s Goldman Sachs - they are probably the best. 🙂","title":"Great for savings and POA"},{"consumerImageUrl":"","consumerName":"Patrick Adams","date":"2025-12-02T10:18:50Z","stars":5,"text":"Clear, concise website allowing for easy investing & withdrawals. Competitive rates. Withdrawal in my account within minutes. Proof that great customer service in financial services can be provided - what a pity others (e.g. NatWest) can't emulate!","title":"The service that others should provide"},{"consumerImageUrl":"","consumerName":"Hh ","date":"2025-10-20T12:06:49Z","stars":5,"text":"Brilliant customer service today - spoke with Rachel (apologies if spelt wrong!). Couldn’t fault. Absolutely brilliant support and people skills!! (I don’t normally write reviews so clearly was very good!) ","title":"Brilliant customer service today"},{"consumerImageUrl":"https://user-images.trustpilot.com/53685187000064000171bb63/73x73.png","consumerName":"Steve","date":"2025-06-25T09:39:08Z","stars":5,"text":"Our personal experience at having had a Marcus savings account for a few years now we’ve had no problems or issues with our Marcus account interest is paid out regularly and on time money transfers have been faultless both in and out, good bonus rates of interest too, and on the few occasions where we have had cause to contact them they have been most helpful in every way which filled us with confidence and reassurance.\nThere are rules and regulations regarding their operating times which they make you aware of in the T&CS conditions which should be read to give you a good idea of how they operate along with other useful information admittedly ours is only a savings account so our review is based on that fact, but all in all our Marcus account has suited us and we would recommend a savings account with them but just take time to read the rules and regulations along with the T&CS and be aware of them before you have any complaints.","title":"Marcus So Far So Perfect. "},{"consumerImageUrl":"https://user-images.trustpilot.com/5750a2bb0000ff000a25c7fe/73x73.png","consumerName":"Malcolm Chester","date":"2025-03-07T13:42:22Z","stars":5,"text":"A while since I reviewed Marcus. They are still great and very easy to use and work with. Funds transfers are usually quick and effective","title":"A while since I reviewed Marcus"},{"consumerImageUrl":"","consumerName":"Sabrina","date":"2025-01-16T14:20:31Z","stars":5,"text":"I registered with Marcus account 6 years ago. I've not had any issues. Easy to deposit and withdraw money. Good interest rate. \n","title":"Easy to use, no issues "},{"consumerImageUrl":"","consumerName":"Emily","date":"2025-01-14T15:38:37Z","stars":5,"text":"Good rates. Quick to answer the phone, helpful customer support. ","title":"Good rates"},{"consumerImageUrl":"https://user-images.trustpilot.com/5ac0db084de5666d34a8ac03/73x73.png","consumerName":"Diana Jameson","date":"2024-12-29T02:05:21Z","stars":5,"text":"I've had my Marcus account for a 1 and a half. Added a CD this year for additional interest opportunity. They give a referral fee of .25 for 3 months to encourage referrals. Easy to use to send and receive funds. It takes a few days for monies to become available. I recommend.","title":"HYSA with Marcus by GS"},{"consumerImageUrl":"","consumerName":"Jardov","date":"2024-12-05T13:22:08Z","stars":5,"text":"Been with them 5 years or so, pretty competitive interest rates, app works fine, no issues.","title":"No complaints"},{"consumerImageUrl":"","consumerName":"Nick","date":"2024-11-08T15:14:29Z","stars":5,"text":"I find this savings account to be simple, secure and with good rates of interest. The transfer process is immediate, simple and locked to my day to day account for security. Never had a single issue with any part of it. Have recommended to 3 additional users since opening and all use with the same ease as i do. What more could you want.","title":"All Good, Simple, Secure App controlled Savings account with instant hassle free transfers."},{"consumerImageUrl":"","consumerName":"teapottwo'ontour'","date":"2024-09-06T21:36:57Z","stars":5,"text":"Marcus proved to be highly efficient when closing my Easy Access online Saver. \nUNFORTUNATELY due to Bank of England rates dropping, because of the introduction of the Labour \n Party, subsequently, our interest rates are falling.\nAfter instantaneous response from the agent by phone, the funds were transferred to the nominated bank account within minutes.","title":"Marcus proved to be highly efficient…"},{"consumerImageUrl":"","consumerName":"Daisy","date":"2024-06-14T16:13:41Z","stars":5,"text":"Everything perfect since I joined them. Friendly customer service, very quick to deal with any problems or concerns, good interest rates.","title":"Everything perfect since I joined them"},{"consumerImageUrl":"","consumerName":"Gordon Robson","date":"2024-06-05T15:50:32Z","stars":5,"text":"I have had savings with this bank for a few years now because their rate is better than many other banks/building societies. During my time with them I have found their web site to be easy to use and the app is also very easy and is certainly user friendly. I recently needed to contact their customer helpline by telephone and my call was answered very quickly and the person who handled my call was very pleasant and efficient - definitely a good customer experience. I am in my late 70's so during my life I have a customer with many banks and cannot recall a more efficient customer service than that which I experienced with Marcus.","title":"Efficient technology and human beings"},{"consumerImageUrl":"","consumerName":"SoulMan","date":"2024-05-31T13:11:57Z","stars":5,"text":"Goldman Sachs don't offer the highest rates around but I have just spoken to a customer service representative and he was very helpful and friendly. Willing to go the extra mile. \nI never held an account with GS in the end but did contact them. ","title":"Decent rates and so far good customer service"},{"consumerImageUrl":"","consumerName":"Andy","date":"2024-05-21T22:18:00Z","stars":5,"text":"Have used Marcus previously & found their app to be very simple & easy to use. However, tried opening a new fixed rate bond in my wife's name only & ran into allsorts of difficulties online due to previous registration of which we had forgotten the relevant security details.\n\nFinally spoke to a lady by the name of Sandra who was incredibly helpful & understanding despite being passed between two individuals as part of the GDPR process.\n\nEverything sorted on the phone whilst Sandra took the time to navigate us through the process & a new account set up in little time with no further issues.\n\nThank you Sandra, you have done the MARCUS brand proud!","title":"Excellent "},{"consumerImageUrl":"","consumerName":"Ricardo","date":"2024-05-05T13:07:19Z","stars":5,"text":"I've had Marcus accounts for a while and the processing has always been very efficient. It's good to have the same interest rate on a cash ISA as the easy access account. I wanted to withdraw a significant sum from my easy access account. So I set it up and pressed send. It said 'The money has been sent' So I logged onto my current account and there it was - impressive, and on a Sunday too.","title":"Marcus Savings and ISA Accounts work well"},{"consumerImageUrl":"","consumerName":"Jason Richards","date":"2024-05-03T13:25:38Z","stars":5,"text":"Slick process, easy to operate website and quality user experience ","title":"Slick process"},{"consumerImageUrl":"https://user-images.trustpilot.com/53685187000064000171bb63/73x73.png","consumerName":"Steve","date":"2024-03-29T04:51:10Z","stars":5,"text":"As a basic user of this bank, that is a monthly deposit into a savings account with the very occasional withdrawal/ via transfer I can not fault my Marcus account when I took this account on it was very clearly stated to me in various forms what was and was not possible to do regarding the use of my account all explained very professionally, hand on heart I can say for my use I could not fault them the App is really easy to use and I’ve never had any problems with transfers to and from my linked account now into my fourth year with them and happy to recommend them, reading through the reviews it seems there are more unhappy USA users than UK users, read into that what you will I’m reviewing as I find , Go Marcus .","title":"Go Marcus "},{"consumerImageUrl":"https://user-images.trustpilot.com/5c72725070337a8aa1d2246e/73x73.png","consumerName":"shockingvibes2000","date":"2024-03-18T10:28:35Z","stars":5,"text":"I have been with Marcus for several years. I can't speak for the experiences of others, but I have never had a single issue with them. I make transactions with them on a weekly basis. The App is simple and reliable and the online banking is the same. On the occasional time I have had to call them they have been responsive and dependable. I have never had an issue accessing or transferring funds either in or out of my linked accounts.","title":"I have been with Marcus for several…"},{"consumerImageUrl":"","consumerName":"Andy","date":"2024-02-05T20:42:45Z","stars":5,"text":"Never had any problems before today when the app appeared to be playing up. Contacted by phone at 1830 call answered in about a minute and dealt with by a very pleasant advisor Bilal who was extremely helpful.","title":"Excellent customer service"},{"consumerImageUrl":"","consumerName":"Esme Bluston","date":"2024-02-01T17:57:01Z","stars":5,"text":"Have always found advisors to be helpful and knowledgeable. Easy to contact by telephone and calls answered promptly (unlike most companies)","title":"Highly recommended"},{"consumerImageUrl":"","consumerName":"Alan","date":"2023-12-26T07:44:09Z","stars":5,"text":"I’ve been with Marcus for some years now and never had any problems. \nThere is always pleasant and helpful customer service. I’ve only ever had a savings account. \nI would definitely recommend this online bank.","title":"I’ve been with Marcus for some years…"},{"consumerImageUrl":"","consumerName":"Val Fairhead","date":"2023-11-08T15:28:27Z","stars":5,"text":"Such an simple website with clear layout and excellent clarity of communication. Setting up an ISA took about 10 minutes with none of the long-winded form-filling and posting off documents I've experienced with some other providers. Marcus sends out emails to inform customers of best rates and updating accounts is an easy process. Don't let bad reviews here put you off!","title":"Clear and simple"},{"consumerImageUrl":"","consumerName":"julie","date":"2023-10-26T19:09:53Z","stars":5,"text":"I have been with Marcus with savings/ISA for a few years now, personally I find them very efficient and simple and there is always a pleasant customer person should help be needed.","title":"I have been with Marcus with…"},{"consumerImageUrl":"","consumerName":"Dawn Grudziak","date":"2023-09-10T19:57:02Z","stars":5,"text":"I opened this account almost 2 years ago and have to say the APP is so easy to use and Marcus are excellent and speedy at raising the interest rates on savings. Transfers and withdrawals really could not be any simpler and for someone who is not that tech savvy, I am very pleased with everything about this account.","title":"Excellent savings account"},{"consumerImageUrl":"","consumerName":"Julian Mercik","date":"2023-08-24T01:07:27Z","stars":5,"text":"I have an instant access savings account with Marcus. I find the website easy to use, the interest rates are fine and when withdrawing funds to my current account in another bank - the funds arrive...immediately! Thank you and well done, Marcus!","title":"Immediate access to easy access savings"},{"consumerImageUrl":"","consumerName":"Mr John Turner","date":"2023-08-15T18:32:14Z","stars":5,"text":"Good interest rate, regularly updated. Easy to use","title":"Good interest rate"},{"consumerImageUrl":"","consumerName":"Martin Rispin","date":"2023-08-10T10:49:43Z","stars":5,"text":"Marcus by Goldman Sachs (in UK) online savings account is superior to any mainstream high street bank both in it's efficiency and in the frequent updates to interest rates. On the odd occasion things go slightly wrong the telephone help desk is highly proficient.\nMy only negative comments are that the website needs the facility to view inputted password and that it would be useful if the account could be linked to an additional UK bank account.","title":"Marcus by Goldman Sachs (in UK) online…"},{"consumerImageUrl":"","consumerName":"marjorie jack","date":"2023-07-04T14:44:32Z","stars":5,"text":"I have an easy access savings account with Marcus. I found the account easy to open, the interest rate is pretty decent. When I withdraw I receive the money into my bank account immediately. Would highly recommend.","title":"My honest review of Marcus …"},{"consumerImageUrl":"https://user-images.trustpilot.com/64a2ac26dfa41a0011b97b35/73x73.png","consumerName":"John M","date":"2023-07-04T14:28:54Z","stars":5,"text":"My experience is very good. I've had an account for about 5 years and it's easy to use. Transfers go through smoothly, the interest rate for an easy access account is perfectly fair, and they answer the phone very quickly.","title":"My experience is very good"},{"consumerImageUrl":"","consumerName":"Lynne Sweeney","date":"2023-06-07T16:40:51Z","stars":5,"text":"Christalla went above the call of duty and could not have done it on my own as I was diagnosed with a Brain Tumor . Christalla was patient , understanding and nothing was too much trouble.","title":"Christalla went above the call of duty…"},{"consumerImageUrl":"https://user-images.trustpilot.com/646d2c709d52290013500c9f/73x73.png","consumerName":"Hugh G Rection","date":"2023-05-23T21:14:20Z","stars":5,"text":"Fricken love marcus, clapped a hostage","title":"love marcus"},{"consumerImageUrl":"","consumerName":"Elle B","date":"2023-04-21T19:00:49Z","stars":5,"text":"I am really surprised about the other reviews. I've been saving with Marcus for about 4 years - in that time I have grown the amount substantially (transferring each month), then taken a large portion out to pay for the house deposit, which required me to call them to instruct the transaction, it all went very smoothly. \nI then had to ask them to provide letters for proof as requested by the solicitors for the house purchase etc - all done without any issues at all. \n\nI have always been very happy. Any transfers I make back to my main account are pretty instantaneous too. \n\nAll in all, one very happy customer. Except that their interest rates are now not the top of the game!","title":"Surprised about other reviews"},{"consumerImageUrl":"","consumerName":"Shaun Clarke","date":"2023-03-21T21:10:56Z","stars":5,"text":"Had to call to get account details, not only was the guidance clear on your app as to what I can do but Roger on your phone lines clearly and concisely went through the step by step process. Fantastic service","title":"Fantastic Telephone Support"},{"consumerImageUrl":"","consumerName":"Cheryl Hynds","date":"2023-02-10T00:45:06Z","stars":5,"text":"I wanted to change my surname following my marriage. I uploaded the required documents and the name change was effectuated the same day. Other Companies were far more difficult to deal with. Why can’t other companies be so helpful?","title":"I wanted to change my surname following…"},{"consumerImageUrl":"","consumerName":"Paul","date":"2023-02-01T00:51:28Z","stars":5,"text":"Bit surprised to see so many negative reviews here. I’ve had a Marcus savings account for a few years now. I joined when it offered the leading rate but recently it’s rates lag behind it’s peers and the BOE rate. I’ve never needed to access Customer Support so my experience is purely regarding transferring money in or out which is usually completed faster than I can log on to the other site. My only criticism is the rates are so far behind the BOE base rate but that’s true of all Banks so I won’t dock them a star for that….","title":"Used for years with no problems..."},{"consumerImageUrl":"","consumerName":"ME","date":"2022-10-05T11:13:31Z","stars":5,"text":"I have always had a wonderful experience with them. \nThe customer care is great. \nI feel safer with them than with any other bank. \nI love MARCUS!!","title":"Very positive experience"},{"consumerImageUrl":"","consumerName":"Jonathan Cruickshank","date":"2022-09-01T17:58:03Z","stars":5,"text":"Great bank - you get inetrest and customer service - Lloyds please take note!","title":"Great bank"},{"consumerImageUrl":"","consumerName":"Michael Brierley","date":"2022-07-21T22:35:47Z","stars":5,"text":"i have just transfered money to nominated account as mine was getting low,always very quick never had problems with marcus,good service all round","title":"transfer money"},{"consumerImageUrl":"","consumerName":"JOHN STRICKLAND","date":"2022-06-22T11:39:51Z","stars":5,"text":"Excellent service once again. While on holiday with little or no wifi I received an email about an increase in the interest bonus. I was unable to action it. Today I get a reminder which I've actioned. I don’t get this with other online banks.","title":"Excellent service once again"},{"consumerImageUrl":"","consumerName":"New York","date":"2022-06-18T15:17:01Z","stars":5,"text":"I've been with Marcus a few years and very impressed with the service. Withdrawals from the account take seconds and always back in my bank account in less than 5 minutes. Amazing service and I shouldn't think they're a clearing bank either. Not sure how they achieve that speed. Very good reports too. Just wish they offered fixed rate bonds. Not surprised as they're owned by Goldman Sachs. UK challenger banks need to learn from the Americans. Next will be Chase part of JP Morgan","title":"Highly recommend"},{"consumerImageUrl":"","consumerName":"Gill Ellis","date":"2022-06-12T20:37:47Z","stars":5,"text":"I'd like to assure Richard Kosinski (29 Apr 2022) that this is not a fake review. I have had a Marcus account since summer 2019. I can't speak for their customer services because I have never needed to ask for it. I love this bank. I'm so impressed that they have increased the interest rate on my savings account several times recently - including offering a better bonus rate than before - without me having to ask. It's nice to be told by a bank that they are giving you money without you having to drag it out of them. They are part of the 'faster payments' system so transfers in and out are always really quick. The only disadvantage with this account is that you can only transfer to and from one linked account but that's not a hardship. Very happy to recommend.","title":"Excellent bank"},{"consumerImageUrl":"","consumerName":"Janin Campos","date":"2022-06-10T11:52:07Z","stars":5,"text":"Mark was excellent and super helpful in dealing with a large payment we needed made towards our house purchase. It is refreshing to deal with a knowledgeable, helpful and pleasant professional that is truly service orientated,. Thanks Mark and Marcus","title":"Mark was excellent and super helpful in…"},{"consumerImageUrl":"","consumerName":"Lynne Sweeney","date":"2022-06-09T16:30:20Z","stars":5,"text":"I dealt with a young lady called Samantha and nothing was to much trouble. I recently suffered from a Brain tumour and how she handled my enquiry was above the call of duty.","title":"Samantha"},{"consumerImageUrl":"","consumerName":"Andrew Jinman","date":"2022-05-31T14:18:28Z","stars":5,"text":"Whilst I have switched to Chase, with a higher deposit interest rate, I have not found a more competent customer service team. Although, I have only had the need to speak to them on two occasions. Special mention must be given to Cecil who dealt with our query today with competency and sympathy. Which is rare! Another bonus is I was connected in under a minute.\nWill return if the deposit interest rate is competitive.","title":"Truly excellent customer service."},{"consumerImageUrl":"","consumerName":"RobertoG","date":"2022-05-25T12:14:21Z","stars":5,"text":"Marcus Bank are very good at making things easy. Absolutely no trouble opening and operating my account, makes me wonder why other banks have so many difficulties. \"Does what it says on the tin\" banking. Excellent!","title":"Marcus Bank are very good at making…"},{"consumerImageUrl":"","consumerName":"Bri the Master","date":"2022-05-24T18:41:38Z","stars":5,"text":"Been with Marcus for just over 2 years. Everything seems very efficient and professional. The website is clear and easy to navigate and use. I have had no problems with them. I have sought information from Customer Services on one or two occasions and a) they answered very quickly (amazing these days) b) they treated me like a human being, were pleasant and answered my queries in non-banking language. Good simple communications and better interest rates than many.","title":"Marcus is just very good"},{"consumerImageUrl":"https://user-images.trustpilot.com/5750a2bb0000ff000a25c7fe/73x73.png","consumerName":"Malcolm Chester","date":"2022-05-19T15:40:15Z","stars":5,"text":"Always excellent. Have moved funds elsewhere on a few occasions but soon returned as none were a patch on Marcus for service, speed and efficiency. Thoroughly recommend them","title":"Always excellent, highly recommended"},{"consumerImageUrl":"https://user-images.trustpilot.com/559123a20000ff0001c927e9/73x73.png","consumerName":"BM","date":"2022-05-04T10:21:13Z","stars":5,"text":"I have used Marcus Bank for a number of years now, and have had problem-free service and a fair rate of interest that doesn't penalise loyalty. Yes, they offer a straightforward and more simple service compared to some other banks, but what they do, they do well.","title":"Reliable service over many years"},{"consumerImageUrl":"https://user-images.trustpilot.com/6266a6d068c6470012f91547/73x73.png","consumerName":"Lizee Barry","date":"2022-04-25T15:49:14Z","stars":5,"text":"Excellent, friendly customer service from every staff member I have dealt with.\nMy Dad passed away in December and had an account with them, which I have been in the process of closing.\nThey have made everything so simple, every step of the way. All of the staff are polite, informative and also have all been sympathetic to my circumstances and my loss.\nI would definitely look to use Marcus again for future savings accounts and can’t recommend them highly enough.","title":"A brilliant company to deal with"},{"consumerImageUrl":"","consumerName":"Lenka","date":"2022-04-22T15:18:23Z","stars":5,"text":"I have been with Goldman Sachs for several years now.\nI can only agree with reviews below. Excellent website and brilliant customers services. Happy customer","title":"Excellent Service"},{"consumerImageUrl":"","consumerName":"Ray","date":"2022-04-13T13:41:44Z","stars":5,"text":"Everything about Marcus is top-notch and very professional. The website is clear and easy to navigate and use. The Customer Services people are helpful and knowledgable....and you don't have to wait an hour to get to speak with them! Fair to existing customers with good communications and fair interest rates. Thank you and keep it up.","title":"Gold standard"},{"consumerImageUrl":"https://user-images.trustpilot.com/5c0e847223420a79ce1689c4/73x73.png","consumerName":"Angelchops","date":"2022-04-11T17:06:56Z","stars":5,"text":"Marcus are the most straightforward savings company you will ever deal with. Great website which works and now an excellent app. Good for POA managed accounts too. I feel comfortable dealing with them.","title":"Professional"},{"consumerImageUrl":"","consumerName":"Jane Perry","date":"2022-04-11T10:04:54Z","stars":5,"text":"I've been with Marcus for easy access savings since they started. They don't always have the highest possible rate, but I like that they update it automatically for existing savers, without prioritising new clients or putting you through hoops to claim the latest rate. The website is clean and easy to use, I've never had to call anyone, it's hassle-free in my experience.","title":"They don't penalise loyal customers"},{"consumerImageUrl":"","consumerName":"Joshua Satishram Osborn","date":"2022-04-04T21:41:44Z","stars":5,"text":"Open this account for saving now have to use it as an savings account for emergency out of blue situation like tonight but my goal is to try and save as much money as possible.","title":"Glad to be back"},{"consumerImageUrl":"","consumerName":"DComedian","date":"2022-04-04T16:42:40Z","stars":5,"text":"I've been using Marcus since they first launched in the UK, and have kept my savings with them for most of this time, as they have usually offered amongst the best interest rates available. Transferring money in and out to/from a linked account has never been an issue. This weekend a transfer took longer than usual, and I phoned their customer service line, where Karen was very helpful and reassuring. Although a competitor is now offering a higher rate of interest, I would have no hesitation in going back to Marcus if they make their rates competitive again.","title":"Excellent customer service"},{"consumerImageUrl":"","consumerName":"PAC","date":"2022-02-24T09:54:54Z","stars":5,"text":"Excellent, easy to use. Responsive and helpful. There interest rate is down at the moment but they move money fir you instantly unlike other financial instituitions","title":"Excellent, easy to use"},{"consumerImageUrl":"","consumerName":"Sarah","date":"2022-02-18T15:09:22Z","stars":5,"text":"The interest rate was great when I opened it! It has dramatically decreased but isn’t that the way at the moment!\nTheir comms are great - whenever you need to call them they answer quickly and are great. So responsive and comprehensive and human. I highly recommend.","title":"Responsive and easy to communicate"},{"consumerImageUrl":"","consumerName":"Gavin Wood","date":"2022-01-29T07:32:35Z","stars":5,"text":"Excellent instant access account. Competitive interest rate. Excellent customer support.","title":"Marcus by Goldman Sachs"},{"consumerImageUrl":"","consumerName":"Ken Brady","date":"2021-12-30T15:40:18Z","stars":5,"text":"I have a savings account and ISA with Marcus both delivering good and competitive interest rates along with fast transaction times which often appears on my statement within minutes of posting a transaction. Along with excellent customer services I would highly recommend this bank always easy to speak to if needed. Very happy with this bank","title":"Very happy with this Bank"},{"consumerImageUrl":"","consumerName":"customer","date":"2021-12-16T15:56:30Z","stars":5,"text":"Really easy to set up and manage your account. The app and websites are great, nice and straightforward, and easy to use. Interest rates aren't bad either!","title":"Great savings account"},{"consumerImageUrl":"","consumerName":"Gavin Wood","date":"2021-11-02T16:52:48Z","stars":5,"text":"Excellent instant access savings account with competitive interest rate.","title":"Marcus by Goldman Sachs"},{"consumerImageUrl":"","consumerName":"Christopher Chua","date":"2021-10-30T10:49:20Z","stars":5,"text":"Don't have any problem with this bank. Very straightforward layout with the app. It's truly a different experience compared to a lot of traditional banks, maybe because they specialise in savings products.","title":"Don't have any problem with this bank"},{"consumerImageUrl":"","consumerName":"Richard","date":"2021-10-17T19:19:11Z","stars":5,"text":"Excellent app and swift transfer of funds. Ideal easy access option. A shame they don’t offer competitive one year bonds any more","title":"Excellent app and swift transfer of…"},{"consumerImageUrl":"","consumerName":"Richard ","date":"2021-10-06T17:32:24Z","stars":5,"text":"Opened an Easy Access online account\nVery easy to navigate and set up. Just an email verification with a password. Non of this “my voice if my password “ or “memorable place “ stuff. The phone app is also superbly simple. You may say lacking in some functionality but that suits me. \nFunds transferred from my designated account appeared instantly \nInitial impressions are very good indeed.","title":"Opened an Easy Access online account"},{"consumerImageUrl":"https://user-images.trustpilot.com/5115361c0000640001303e68/73x73.png","consumerName":"Xantilor","date":"2021-08-31T12:43:54Z","stars":5,"text":"Right now Marcus gives one of the best easy access interest rates. The website is a model of clarity and very easy to use. When they emailed me about a bonus rate, three clicks and I'd got it.","title":"Right now Marcus gives one of the best…"},{"consumerImageUrl":"","consumerName":"Lindsay","date":"2021-08-20T08:43:01Z","stars":5,"text":"The Marcus online savings account I've had for a while has been excellent. It was extremely easy to set up online, has worked perfectly since and they even contacted me when they were increasing their interest rate to see if I wanted to take advantage of the higher rate. No other financial institutions have ever done that. Well done Marcus!!","title":"Nothing but praise for Marcus"},{"consumerImageUrl":"https://user-images.trustpilot.com/5a854761f675864e560274f6/73x73.png","consumerName":"Lindy Stickland ","date":"2021-08-17T13:39:22Z","stars":5,"text":"Excellent service. The App is very efficient. I feel in safe hands. Was recommended to this company and glad I was. I feel in more financial control using this app.","title":"Excellent service"},{"consumerImageUrl":"","consumerName":"Paul","date":"2021-07-27T07:17:59Z","stars":5,"text":"I've been with Marcus since their UK startup and have had no issues at all. Ok their website is at best minimalistic but their saving account rates are among the best.","title":"Very happy with Marcus Savings Account"},{"consumerImageUrl":"","consumerName":"sarah jackson","date":"2021-07-08T13:53:58Z","stars":5,"text":"Ok so when I first opened an account their interest rates were much higher …they have dropped considerably . BUT they have just upped it a little , and are now the best rate for instant access account . They are just following the Bank of England rate .\nThe thing that is good about Marcus is the customer service . It’s excellent . Their staff are really helpful and you aren’t kept on hold for ages pressing lots of buttons followed by the hash key . They answer pretty much straight away !!","title":"Ok so when I first opened an account…"},{"consumerImageUrl":"https://user-images.trustpilot.com/592f0fa60000ff000a9e720f/73x73.png","consumerName":"A happy biker . . . ","date":"2021-07-03T14:38:19Z","stars":5,"text":"We've just received emails advising us that we can increase our Saving's Interest Rate.\nThis may be by only 0.1% but it's much better than ANY other Bank out there has offered . . . in fact they have offered NOTHING.\nWe both like Marcus and will be looking to save more with them rather than the 'other' so called caring banks.","title":"Voluntary offer from Marcus to increase our Savings Rates."},{"consumerImageUrl":"","consumerName":"Michael","date":"2021-06-29T17:15:37Z","stars":5,"text":"I'm surprised to read negative reviews about Marcus. Obviously the interest rate has dropped..it has everywhere..but l have always found the Customer Service to be superb..\nEfficient , courteous and very quick to answer the phone. The account is so easy to use..simple and clear..it's like an object lesson in how to do it.\nI love Marcus..really don't understand any negativity towards it.","title":"Marcus is great.. I'm surprised to read negative reviews…"},{"consumerImageUrl":"","consumerName":"Kirsty Greenhow","date":"2021-05-22T11:35:39Z","stars":5,"text":"Marcus by Goldman Sachs bank have been amazing. I have had an on going issue with another payment provider which resulted in my money being bounced back and \"go missing\" and the customer service at MGS have been nothing but helpful!! Really going out their way to help me retrieve this money which is not even their fault.\nMakes me feel a real sense of trust between them and my money. Great service!!","title":"Marcus by Goldman Sachs bank have been…"},{"consumerImageUrl":"https://user-images.trustpilot.com/4f8dc121000064000117c63c/73x73.png","consumerName":"Mick, Newcastle England ","date":"2021-05-14T10:52:43Z","stars":5,"text":"Been with Marcus for a year now, found the account was very easy to open. Opened Easy Access and a Fixed 1 year policy. Rates were good at the time, but the current climate reflects low interest. Found the web site easy to access, and very easy to navigate and layout is very simple to use. Easy to top up funds and withdrawn them when required. Follow up with TXT and e-mail for information. Never had to contact by phone, but no complaints","title":"No problems easy to use"},{"consumerImageUrl":"","consumerName":"Leo Cossham","date":"2021-03-04T13:10:09Z","stars":5,"text":"Straightforward and user friendly website. Better rates than any other high street bank for savings accounts as far as I can tell. No queue times when calling them and friendly customer service.","title":"Straightforward and user friendly…"},{"consumerImageUrl":"","consumerName":"Connor","date":"2021-02-03T18:51:37Z","stars":5,"text":"I wanted to say thank you for some really great customer service through a difficult recent issue. The level of support was really appreciated.","title":"Brilliant customer service"},{"consumerImageUrl":"","consumerName":"Jakub","date":"2021-02-03T12:05:58Z","stars":5,"text":"So far, I am very satisfied about the service provided. \n\nSince I have opened my account in May '20 there was no issues with money transferring to or withdrawing from the account. \n\nThe interest rate is good, comparing to the other providers' offers it is very competitive.\n\nThe platform's clear and simple design is also very user friendly. \n5 stars for Marcus, keep up the good work!","title":"Very happy about the service!"},{"consumerImageUrl":"","consumerName":"Roger Crudgington","date":"2021-01-22T17:57:20Z","stars":5,"text":"I have recently phoned Marcus Bank regarding a request on my Bank Account \nCan I congratulate the customer service representative called Alberto\nHe when out of his way to show me how to deal with my request , he was efficient , effective, polite and highly effective a great asset you your company \nThe phone call was answered immediately \nUnlike most companies today who take ages to answer the phone ask you to enter many numbers and then tell you they can’t answer your query and to contact the chat line or send N email \n\nCongratulations to Marcus Bank for great customer service","title":"Great Customer Servce"},{"consumerImageUrl":"","consumerName":"Nina Thornhill","date":"2020-12-30T16:36:59Z","stars":5,"text":"The Marcus savings account is very easy to use on-line and still offers a reasonable rate. They dropped the rate recently, but not as quickly as other banks have done. \nI had a problem with a lost payment (Marcus sent it to NS&I, NS&I could not track it). The Marcus phone services was superb. The call was answered immediately every time. The agent Jo emailed me detailed information about the transaction, and this information enabled NS&I to locate the lost payment. Very happy now!","title":"Super helpful service"},{"consumerImageUrl":"","consumerName":"Fran","date":"2020-12-03T15:25:05Z","stars":5,"text":"Had to make a large transfer right before a house purchase - so the timing was crucial - and it could be done easily and quickly over the phone.\nHaving struggled to do the same with my main bank (and having had to visit a branch to do so), the experience with Marcus was much swifter.","title":"No frills, well-functioning platform."},{"consumerImageUrl":"","consumerName":"George","date":"2020-11-09T11:29:59Z","stars":5,"text":"Went to Marcus when they were the top paying instant access account . Have recently had to contact customer services . The call was answered quickly by a very pleasant lady who advised that systems were not updated immediately ,unfortunetly I cannot remember her name .This was my first telephone contact and it raised my opinion of the bank. The details were updated shortly just like she said .Played one won one.","title":"Good Quick customer service!"},{"consumerImageUrl":"","consumerName":"Stuart","date":"2020-10-03T02:27:26Z","stars":5,"text":"I've had an online savings account (not currently available for new customers) with them for just over two years, and they've been excellent. Simple to use, quick withdrawals, and even though the rate keeps going down, it's still a lot better than anything I can see anywhere else.","title":"Excellent"},{"consumerImageUrl":"","consumerName":"Steve","date":"2020-09-24T13:41:02Z","stars":5,"text":"In these recent times when interest rates are quite frankly rubbish, Marcus has, up to now, maintained their rates for existing accounts at a reasonable level. I have not encountered problems moving money back and forth. Withdrawals are credited within 10 minutes and deposits within an hour or two, possibly quicker but I don't always check straight away. I have also found online access to be fast and the site easy to navigate.","title":"In these recent times when interest…"},{"consumerImageUrl":"","consumerName":"Justin Maitland-Walker","date":"2020-08-22T20:07:58Z","stars":5,"text":"Loving Marcus savings account. Would be nice if they add a app but using a internet browser on the phone is easy. Adding money/ withdrawing money does take a little time would be cool if this was quicker. I would like if I could have multiple savings accounts so that I could save for different things. I have recommended to many friends but its sad that your not allowing new accounts.","title":"Loving Marcus savings account"},{"consumerImageUrl":"https://user-images.trustpilot.com/5a854761f675864e560274f6/73x73.png","consumerName":"Lindy Stickland ","date":"2020-08-05T14:57:46Z","stars":5,"text":"I registered with Marcus a year or so ago, after seeing good reviews. I must say that their APP is brilliant - moving Money is so straight forward, and during these very difficult times transferring money in an emergency has been soo needed. Great company, great service - would recommend.","title":"Moving Savings during difficult times..."},{"consumerImageUrl":"","consumerName":"Roraio","date":"2020-08-05T14:33:30Z","stars":5,"text":"I opened a Marcus fixed rate savings account last month within 5 minutes without any documents. Since the interest rates have dropped due to covid-19, I wanted to move my money elsewhere. I called Marcus and I was able to recover my money and close the account within 4 minutes! I received back my money and a confirmation email whilst I was still on the phone to their lovely customer service person! I was amazed at how quickly the matter was resolved! All money was back into my bank account in less than 10 minutes! They didn't even ask me why I wanted to close my account or try to persuade me to stay or sell their other products to me. Top service! I would use again!","title":"Opened and closed a Marcus savings account within 5 minutes!"},{"consumerImageUrl":"","consumerName":"Patricia Owers","date":"2020-07-24T12:13:30Z","stars":5,"text":"I am extremely impressed by customer service agent Al and cannot praise him highly enough. He dealt with my query quickly and efficiently. He was knowledgeable and could not have been more helpful.","title":"Excellent customer service"},{"consumerImageUrl":"","consumerName":"Emma","date":"2020-07-10T08:15:54Z","stars":5,"text":"Been saving with Marcus for a good few months now and have to say it has been brilliant. No idea why there are negative reviews about logging in or interest dropping! \n\nIf you are used to online banking then you'll have no issues - platform is so easy to use compared to some. Transfers from your linked account couldn't be easier and appear almost instantly (unlike some other accounts I have had in the past). \n\nInterest rates will drop (as they have done everywhere) but with Marcus, you're still doing okay compared to a lot of others. Sure, it is possible to lock away and accrue higher interest but as far as easy access is concerned it is good. \n\nIf you're here and reading this I'm sure you're doing as I did - reading around and finding the best product for you, taking all into consideration (access, interest and penalties for withdrawals). Everyone's situation is different so what works for some may not be as attractive to others as none of us are in the same situation.\n\nMarcus is closed to new applications currently, but from my experiences so far I can say I am happy with the account and would recommend once they open to new applications again.","title":"Been saving with Marcus for a good few…"},{"consumerImageUrl":"","consumerName":"Emily H.","date":"2020-07-08T16:21:18Z","stars":5,"text":"happy with account. easy set up, easy to withdrawal and put money in. Interest rates reduced since i put money in, but that's with current economy and with all banks. Still interest rates competitive enough","title":"happy with account"},{"consumerImageUrl":"https://user-images.trustpilot.com/5b6db65d4de5666d344e3e7a/73x73.png","consumerName":"Cindy Selby","date":"2020-07-05T17:18:30Z","stars":5,"text":"Set up online in about 20 minutes and account was up and running the very next day. Easy to put money in and take it out if I need to and interest is fantastic. Five stars from me","title":"Easy set up excellent interest rates"},{"consumerImageUrl":"","consumerName":"Mr J Long","date":"2020-06-26T10:52:03Z","stars":5,"text":"Opened an account about two months ago and was very easy. Excellent website and transfers to my link account are superb. Absolutely happy so far. All interests rates are low so the 1.05% I'm getting is still amongst the very best.","title":"Very happy so far"},{"consumerImageUrl":"","consumerName":"Ben Walker","date":"2020-06-12T08:16:11Z","stars":5,"text":"I've been a customer for a little more than a year now and my experience of them is good. They are an excellent provider because everything is easy and works just as it should. Other online savings accounts providers should take a lesson from their website - its the best by far that I've seen.","title":"Online Savings Account"},{"consumerImageUrl":"","consumerName":"stephen degnan","date":"2020-06-11T09:37:18Z","stars":5,"text":"It does what is says on the tin.\n\nReliable, competitive rates. Easy access to deposit and withdraw. Interest paid on time. FSCS covered.\n\nWill be my go to savings account whilst rates remain competitive.","title":"It does what is says on the tin."}],"withPagination":true,"options":{"showDate":true,"size":"large","language":"en"}}},"a0109528-7de1-4d2a-a375-7a26824328b5":{"name":"DoNotSellMyInformation","props":{"isMobileView":false}},"f353b798-b3b4-4ec7-999d-8c9c0d584a7f":{"name":"DoNotSellMyInformation","props":{"isMobileView":true}}}
