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BestMoney.com

Upstart Auto Refinance Review

Reviews 43,680
Upstart
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Upstart
Upstart
Excellent
Reviews 43,680
Michael Graw
Aug. 13, 2021
1 min read
Michael Graw
Upstart Summary
Upstart is an online lender that offers personal loans and auto refinance loans. Auto refinance loans are available to borrowers with a credit score as low as 510, and you can borrow up to $60,000. You can check your rate and pre-qualify for an offer without impacting your credit score, and the entire application process takes place online. If you need help, you can get in touch with Upstart’s support team 7 days a week.

Pros

  • Minimum 510 credit score to qualify
  • Pre-qualify with a soft credit check
  • Phone support available 7 days a week

Cons

  • Does not allow co-borrowers
  • High 4.5% origination fee

Upstart at a glance

7.6
Editorial score

Online experience

Good online resources, but no access to rates
8.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
8.0

Loan Types

Niche lender
6.0

Repayment Flexibility

Only offers immediate repayment & limited repayments plans
6.0

Eligibility (credit score)

Accepts all credit types
10.0

Upstart Upstart Visit Site

Best For?

Upstart is suited for vehicle owners who have poor credit. That’s because this lender will issue auto refinance loans to borrowers with a credit score as low as 510, while many competitors require a credit score of 600 or higher. In addition, Upstart allows you to take out loans with a maximum loan-to-value ratio of 145% and doesn’t require borrowers to have a minimum income to qualify for a refinance loan.

Features

Upstart’s auto refinance loans have saved borrowers an average of $230 per year on their car payments. Any insured personal vehicle qualifies for a refinance loan as long as it’s less than 10 years old and has done fewer than 120,000 miles. Even better, you only need to have a minimum credit score of 510 to qualify for a loan. Upstart allows you to check your interest rate online and pre-qualify without impacting your credit score.

  • Borrow up to $60,000
  • No prepayment penalty
  • Check your rate without impacting your credit score
  • Available in 46 states

Application Process

Upstart’s application process is carried out entirely online. You can check your rates and pre-qualify for a loan offer by entering details about yourself and your vehicle. Upstart conducts a soft credit check which won’t impact your credit score.

If you want to accept a loan offer, you’ll need to upload supporting documents such as a paystub and proof of car insurance. Upstart typically takes between 30 and 60 days to process your loan and transfer your vehicle’s title.

Loan Types and Terms

Upstart only offers auto refinance loans for personal vehicles. You cannot use an Upstart loan to buy a new vehicle or to refinance a commercial vehicle. Note that all Upstart loans include an origination fee of 4.5%, which is deducted from your total loan amount.

  • Minimum credit score of 510
  • Maximum loan-to-value ratio of 145%
  • Vehicle must have fewer than 120,000 miles
  • Vehicle must be less than 10 years old
  • Current loan must be at least 1 month old

Repayment Options

Upstart’s auto refinance loans are designed to match the term of your current auto loan, although the company will extend your repayment period by 12 months in some cases. Upstart offers a maximum loan term of 72 months, and you cannot choose the term you receive.

How Safe Is It?

Upstart has worked with over 800,000 borrowers since the company launched in 2012. It has a 4.9-star rating on TrustPilot after more than 10,000 reviews and an A rating with the Better Business Bureau. Upstart’s online application and client portal are protected with SSL encryption to keep your information secure.

Help & Support

Upstart offers customer support by phone and email from 6 am–5 pm (PT), 7 days a week. You can also find more information about the application process in the company’s online help center.

Phone: (650) 204-1000

Email: support@upstart.com

How Upstart Compares


UpstartMyAutoLoan
APR4.99%1.89%
Minimum credit score510575
Loan amounts$9,000–$60,000$5,000–$99,000
Loan term12–72 months24–84 months
Best forBorrowers with poor creditLower monthly payments

Summary

Upstart makes it easy for vehicle owners with poor credit to refinance and save money on their auto payments. This lender requires a minimum credit score of just 510 and issues loans with a maximum loan-to-value ratio of 145%. You can borrow up to $60,000, and any personal vehicle that’s less than 10 years old and has fewer than 120,000 miles on the clock qualifies. You can apply online with Upstart, and help is available 7 days a week.

Physical Address

Upstart, 2950 S. Delaware Street, San Mateo, CA 94403

Upstart Upstart Visit Site

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about Upstart
Upstart
Excellent
Reviews 43,680
on
Excellent
97%
Great
2%
Bad
1%
A
alvarez
14 hours ago
This process was extremely easy and all…
This process was extremely easy and all my questions and reservations were answered immediately. I highly recommend using Upstart
G
gregory s
15 hours ago
Easy and fast way to get approved!
Easy and fast way to get approved! Thank you!
S
satisfied customer
16 hours ago
Easy process
Easy process. Lower interest rate. Returning customer. I'm so pleased Upstart has helped me reduce my debt. Thank you!
M
michele
19 hours ago
The process was quick and easy.
The process was quick and easy.
K
katiesue
19 hours ago
This was such an easy process
This was such an easy process. Everything was easy to read and understand.
M
marie
21 hours ago
Quick and Easy
The entire process was quick and easy. They were able to get everything reviewed and processed online like we are in the 21st century. This isn't the case with every lender.
R
robert
a day ago
Fast approval
Fast approval
B
bailey
a day ago
This was a great experience
This was a great experience. They are super fast at approval.
G
gerald
a day ago
Very fast and responsive thanks.
Very fast and responsive thanks.
P
patrick hurley
a day ago
This took minuets to complete,
This took minuets to complete, big help!
R
rf
a day ago
So easy to do and painless!
So easy to do and painless!
T
timothy
2 days ago
super easy to use
super easy to use! read plenty of reviews before using, but quickly found out why reviews were overwhelmingly positive!
S
sara
2 days ago
AMAZING!
This was the fastest, easiest process I’ve ever had the pleasure of going through! Fantastic! Thank you for making this so easy!!
V
vera
2 days ago
I have used Upstart a couple of times…
I have used Upstart a couple of times and each time has been quick and easy. A few questions and everything is done online. No waiting for days for approval or funding. You can pay the loan early with no penalties. The best.
W
wendy gutierrez
2 days ago
I applied for a loan with upstart
I applied for a loan with upstart, I have one outstanding loan with them and I have paid off 3 in the past. This was my go to loan company, up until recently, I applied for a loan and was approved for under $1000, they requested bank statements which I provided, I called them and told them my paychecks get split into my savings and into my checkings and provided them with my direct deposit slip per their request. I then get an email that my $900 loan was denied because the application and the paperwork did not match. So i explained again my checks get deposited into two accounts, all I received from them was “thank you reaching out, we cannot move forward with your application “ they did not bother to listen to my explanation or to even verify what I was saying. Very dissapointed.
K
kimberly
2 days ago
very quick and easy....
very quick and easy....
S
sweet
2 days ago
Quick loan processing…
The loan approval process is fast and easy. I recommend trying Upstart there are no prepay off fee and funds are available quickly.
R
rossana
2 days ago
Help with my debt consolidation
Help with my debt consolidation
S
salvatore
2 days ago
Easy process and not at all complicated
Easy process and not at all complicated
D
dominick
2 days ago
The process with Upstart was fast and…
The process with Upstart was fast and convenient. I would have loved a better rate, however, for what I needed, Upstart was fair.
T
teresa
2 days ago
Seamless and painless
Seamless and painless. I am a repeat customer and will continue to use in the future.
S
sandra
3 days ago
Best Experience ever with obtaining a loan
The process was very easy, fast and hassle free.
F
ferdinand
3 days ago
Fast Response!
Fast Response!
J
jon
3 days ago
Cutomer service person was very nice…
Cutomer service person was very nice and helpful.
R
roberto
3 days ago
Quick and easy
Quick and easy! I feel safe using upstart and it helps me catch up on make payments faster.
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maayui ko
a day ago
Pros & Cons
Pros & Cons Pros: 1. Quick online process 2. Initial soft pull with no credit impact 3. Provides list of lenders with fair approval and provides rates and potential loan terms from their approved lenders 4. If approved, quick funding, sometimes only 1 business day 5. Online communication is consistent 6. No penalty for paying off loan earlier than the set range Cons: 1. You will need personal documents prior to completion such as employment docs, income verification docs, voided check, college transcripts so once you’ve been denied, know that these personal docs are sitting in a database with some financial institution that you will never do business with. 2. Partner lenders will take over and apply their own requirements on top of the Ipstart process so while you were initially provided with a rate and payment terms, your application can still be denied. 3. Denied applicants get a short and sweet email of about two lines and that's it. If you have the following, you will be denied a loan from FinWise bank: - Bad Credit - High revolving lines of credit - High debt to income ratio - Too many hard inquiries - Too many new lines of credit opened - Rent instead of own (no collateral) While the online process through Upstart is streamlined-user interface of their site is clean and simple to follow-with ongoing communication and instructions with requests for documents clear and concise, the star rating is low given that their initial soft pull communication gives those who may have the same situation as above, false hope regarding eligibility. Second, for those who have been denied, they have just submit major documents that are floating around with an organization and are keepers of those said documents that include work information and other confidential information (like a voided check). It's like a click and bait approach, so if you don't have the following situation as painted above, Upstart is a great place to start looking for a personal loan. For others that may be struggling with their finances/credit history/financial impacts of COVID, don't waste your time or trust with this outfit.
D
donna
3 days ago
Customizable loan options with less…
Customizable loan options with less paperwork.
G
george
3 days ago
Got a $30k personal loan in less than…
Got a $30k personal loan in less than an hour and funded by end of day. Great online process!!!!
D
diana
3 days ago
This is my second loan.The process was…
This is my second loan.The process was simple and straightforward. Very pleased and would definitely recommend.
W
william
3 days ago
Quick, fast and in a hurry
Quick, fast and in a hurry. Others turned me down, they gave me the loan. It's what I needed.
D
dawn
3 days ago
I had been waiting more than a week for…
I had been waiting more than a week for finalization from another lender. I decided to use Upstart whom I have previous experience and received an immediate approval and expected funding the same day.
L
leslie
3 days ago
The turn around was very fast.
The turn around was very fast.
L
laconger
3 days ago
I’ve always had a great experience
I’ve always had a great experience. Process is quick and easy. No hassle and accurate. I highly recommend.
P
pleasantly surprised
4 days ago
Quick funding
Quick funding, fast loan approval, no origination percent, points, or fees.
S
steven
4 days ago
Fast...Easy...Painless...!
Fast...Easy...Painless...!
C
christopher
4 days ago
Great Experience!
Quick and easy process! Quick funding!!!
C
casey
4 days ago
Very safe
Very safe, very quick
E
emma phillips
4 days ago
Fast & secure
I love upstart. This is my 2nd loan with them, easy to apply online ,their rate is very competitive and decision is fast. I highly recommend them.
D
devica
4 days ago
Exceptional service
Exceptional service, this process was quick and easy
J
jorge
4 days ago
Everyone turned me down even with good…
Everyone turned me down even with good credit. This guys gave me a break and I am so grateful. Fast and secure. Thanks
M
m anderson
4 days ago
I must say the experience I received…
I must say the experience I received from Upstart was Legendary. William took care of what I needed quickly and professionally. I truly recommend Upstart. They are truly a game changer!!!
K
kristy
4 days ago
Very quick and easy
Very quick and easy
J
jm
4 days ago
Awesome place fast and convenient,
Awesome place fast and convenient,
T
travis
4 days ago
I am very happy with this company
I am very happy with this company. It gave me several options to fit my needs.
R
roberta
4 days ago
Easy
Easy, fast and a great way to improve your credit. Highly recommend
M
mark
4 days ago
Fast Fair Approvals
This company is great! Recommend to anyone needing a quick fair loan!
M
millie
4 days ago
This company is the best that I have…
This company is the best that I have ever dealt with. The process is fast, secure and quick!
D
diane m peaslee
4 days ago
Process was quick & easy.
Process was quick & easy. Upstart provides loans to people who have history of making on time payments, but may not have excellent credit scores.
N
nilda
4 days ago
Easy application process and approval.
Easy application process and approval.
T
tl
4 days ago
easy and simple process
easy and simple process
C
cathy
4 days ago
The process of my loan application was…painless and easy. The customer service representative Mike was very helpful and knowledgeable. Every loan application process should e this easy.
The process of my loan application was painless and easy. The customer service representative Mike was very helpful and knowledgeable. Every loan application should be this easy.
A
amanda
4 days ago
It was so simple
It was so simple, quick and painless! I completed the information in the morning and it says I'll have the money in my account today. So thankful to have this easy option to consolidate my debt into one monthly payment!
T
tammy
4 days ago
Fast and very easy
Fast and very easy
M
matthew
4 days ago
Convenient and quick
Convenient and quick
A
amy
4 days ago
This was a easy process
This was a easy process. They were very to the point. Easy to fill out application. Highly recommend.
J
justan
4 days ago
It was fast and painless
It was fast and painless, not too many questions to answer. Very Slick!
P
patty johnson
4 days ago
I needed a small loan to pay some bills.
I needed a small loan to pay some bills that were due before my next paycheck, and I would have been overdrawn in the bank without this loan. The process was very fast and smooth.
W
wil c
4 days ago
Wow this is straight forward! Very nice!
This is a direct and easiest way to apply for a loan. Everything is in front of you so you can decide if the loan fits your need. The best thing is you can see the terms and it won't affect your credit score until you apply. Thank you so much.
J
jennifer
4 days ago
Quick and easy!
Quick and easy! Upstart approved me for the exact loan I needed with a great APR when other places wouldn't.
O
okey
4 days ago
The Process To Approval
The process of approval was fast and in simple and understandable terms
J
jj
5 days ago
Quick and easy
Quick and easy
M
mr. rob
5 days ago
I have had three loans with this…
I have had three loans with this company and the process was easy, quick and convenient each time. As long as I stay in good standings with UpStart I know I can count on them should I need financial assistance in the future. I especially appreciate that you have plenty of time to look over all the terms of your approved offer before committing to the contract and you can back out at any time prior to signing if you decide you don’t want to go through with the loan.
M
miroslav
5 days ago
Absolutely amazing experience
Absolutely amazing experience. Finally decided to try and take charge of my financial health and the first and most important step was to consolidate my credit card debt, and Customers Bank and their Upsart product made it incredibly easy. The website/application process worked correctly and quickly and the funds will be sent to me tomorrow(first business day). Couldn't be happier so far, thank you very much!
R
rwc
5 days ago
Whole Process Was Great!
I liked the interview process that got to the nature of funding use and the bank asked for documents that were easy to retrieve and upload. Additionally, fast decisions. These folks will guide you. Let them help you as they have helped me.
J
james
5 days ago
Great customer service
Interacting with working people who are friendly, professional and understanding.
E
emma
5 days ago
Easy and fast processing
Easy and fast processing. I’m happy with them.
H
heidi
5 days ago
This is my second personal loan with…
This is my second personal loan with Upstart. The application process is very simple and funding is extremely fast! And paying loan off early is in the terms!
N
natalia
5 days ago
Great Experience
Quick , easy , good rates , great service . I haven’t had an issue at all and I am so grateful.
J
joseph
5 days ago
This is my third loan from Upstart
This is my third loan from Upstart. the process was quick and easy. It is also a much better way to pay off credit card debt than paying credit card interest.
A
andrew
5 days ago
Highly Recommend Upstart
The lowest interest rate I have ever been offered. It’s a miracle I didn’t expect. Thank you upstart!!!
C
carolyn
6 days ago
Not having to go through alot of…
Not having to go through alot of documents
R
rob
6 days ago
The site was really easy to use
The site was really easy to use, and it had very clear instructions. I'd use upstart again. Highly recommended
R
ruth fermin
6 days ago
Very fast and easy to get the loan
Very fast and easy to get the loan
C
colleen
6 days ago
Easy and Affordable
It was easy to fill out and it's also affordable to pay back on your loan . They give you different options that you can afford.3 years plan 5 years plan.
C
cynthia
6 days ago
The no pressure step by step process
The no pressure step by step process. When I decided I wanted to go it it was literally a click away.
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maerline derilus
6 days ago
Helpful and Easy
Quick and easy to process. You'll get your loan ASAP 👌
J
johnny
6 days ago
The whole process was very easy and…
The whole process was very easy and painless.
P
piper
6 days ago
Easy and fast
Easy and fast. Excellent interest rates.
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maria cervantes
6 days ago
The loan review was quick and easy…
The loan review was quick and easy process
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randy kerrigan
6 days ago
Quick and Easy
Quick and Easy! Definitely helpful in a pinch.
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jose crispin
6 days ago
It's fairly easy and quick
It's fairly easy and quick. In less then a couple minutes ur done.
T
tanya
6 days ago
Reliable
Reliable and easy to apply and get funding.
S
sam
6 days ago
It was easy and straightforward.
It was easy and straightforward.
N
nova
6 days ago
Qualification process is very easy…
Qualification process is very easy without requiring tons of uploaded documents
E
elena
7 days ago
Applying for a loan is too simple..
Applying for a loan is too simple... I appreciate that! No explanation no big contracts. Quick funding! Thank you upstart You have come through for me again! EAO
T
troy cockrell
7 days ago
Upstart
It was a quick and easy process. More people should know about this.
M
micah
7 days ago
The process was very simple and streamlined…
The process was very simple and streamlined. Offers clearly explained. It was well explained, steps clear, and not overly burdensome.
m
maria e
7 days ago
I first learned about Upstart/Customers…
I first learned about Upstart/Customers Bank on Credit Karma…one of the best finds! The application process has been quick, easy, and clear information. Thank you!
J
joe smith
7 days ago
The fast approval process with no…
The fast approval process with no headache
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vanessa valera
7 days ago
100% Recomendados …
Muy agradecida por la ayuda prestada por ustedes para lograr mi solicitud. 100% recomendados
M
mari
7 days ago
Personal loan process was quick and…
Personal loan process was quick and straight forward.
M
mwhite
7 days ago
Quick approval
Quick approval, great for emergency funds that you plan to pay back before the loan ends
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luis batres
7 days ago
Hopeful
Quick, easy and Definitely will help get my finances in order. The interest on my credit cards we’re putting a lot of pressure on my finances. I was paying almost 400 a mont and my balances stayed the same. Now is time to pay off and stay disciplined. Thank you Upstart Luis
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lisa landi
7 days ago
This was the easiest loan I have ever…
This was the easiest loan I have ever taken, less than 5 minutes. Your loan is in your account within 1 business day.
S
srinivasa rao
7 days ago
Fast easy and instant approval this is…
Fast easy and instant approval this is the best personal loan experience I ever had. Thank you upstart!!
T
timothy
8 days ago
Quick and easy funding
Quick and easy funding! Great rates!
M
mark
8 days ago
Upstart review
I've had a great experience with Upstart.
A
alyssa
8 days ago
Online, easy, quick, clear
Really nice to be able to easily get a loan quickly and online. They are straight forward with what you'll pay and how much you'll receive before accepting your loan.
V
vex
8 days ago
really quick and simple process
really quick and simple process
M
melanie young
8 days ago
It was fast and easy
It was fast and easy. I have had a loan with them before and they always respond if I have questions in a very timely manner