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RateGenius Review
Reviews 4,024
RateGenius
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RateGenius
RateGenius
Excellent
Reviews 4,024
Michael Graw
Oct. 19, 2022
2 min read
Michael Graw
RateGenius summary
RateGenius makes it easy to refinance an existing auto loan and lower your monthly payments. You get access to a nationwide marketplace of lenders with APRs as low as 3.09%. The downside is that RateGenius requires a hard credit check.
Pros
  • Nationwide lender network
  • Low minimum credit score
Cons
  • Requires a hard credit check
  • Limitations on what vehicles qualify

RateGenius at a glance

4.8
Editorial score

Online experience

Has learning resources, access to rates, mobile app
5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours
5.0

Loan Types

Offers most loan types
5.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Eligibility (credit score)

Doesn't cover bad credit
4.0

RateGenius RateGenius View Rates

Overview

RateGenius is a nationwide marketplace for refinancing your existing auto loan. The company accepts anyone with a credit score of 550 or above and you can be pre-approved for a loan within minutes of applying online. Individuals with good credit scores (above 720) can be offered interest rates as low as 3.09%. RateGenius conducts a hard credit check, so it’s only suitable for serious refinancing inquiries.

Suitable for?

RateGenius helps you lower your monthly auto loan payments by refinancing at a lower interest rate. The company reserves its most favorable interest rates for borrowers with excellent credit. In addition, since RateGenius conducts a hard credit check, you should only use this marketplace if you are serious about refinancing your auto loan.

RateGenius Features

Austin, Texas-based RateGenius was founded in 1999 to help customers refinance their auto loans. The company has a nationwide marketplace of more than 150 direct lenders. RateGenius also offers gap waivers and service contracts when you refinance.

Application Process

You can apply to refinance your existing auto loan through RateGenius online or over the phone. It typically only takes a few minutes to fill out the application with information about your current loan and your vehicle.

RateGenius then conducts a hard credit check and searches for pre-approved offers from lenders in its network. Note that a hard credit check can affect your credit score, so you should only submit an application if you are seriously interested in refinancing your auto loan.

Once you’re pre-approved for a loan, RateGenius will get in touch by phone or email. This typically takes less than 48 hours.

Your new loan documents will be available for signing online through the company’s secure portal, or you can request to receive a physical copy in the mail to sign and return. RateGenius then helps you through the process of paying off your old loan and transitioning you to your new lender, which can take up to a few days.

It’s important to note that RateGenius does have some limitations on who can qualify for a refinanced auto loan. You must have a credit score of 550 or greater, and your vehicle must be under seven years old and have fewer than 100,000 miles.

Loan Types and Terms

RateGenius isn’t a direct lender, but rather a marketplace. So, the terms of your auto loan will depend on the network partner you’re matched with. All loan offers from RateGenius are pre-approved and the company will help you fill out your prospective lender’s required paperwork. Interest rates and loan terms vary based on your credit score, loan amount, and the specific lender you are matched with. Note that you must refinance at least $10,000 with RateGenius (refinancing is available up to $100,000).

  • Interest rates as low as 3.09% APR available
  • Loan terms vary, up to 84 months
  • Minimum loan size is $10,000
  • All loan offers are pre-approved
  • RateGenius will help you fill out paperwork

How Safe is RateGenius?

RateGenius has been around for over 20 years and is generally considered a safe option for loan refinancing. RateGenius has completed more than 378,000 auto loans over its history and claims that it saves borrowers an average of $83 every month on their payments.

The company has an A-rating with the Better Business Bureau and an average 4.5-star rating over more than 2,700 Google reviews. RateGenius benefits when you’re happy with your refinanced loan, so your interests and the company’s are aligned.

RateGenius keeps all of your personal information private and doesn’t share it with lenders who don’t make an offer on your loan application. You can opt to sign loan documents through the company’s secure online portal or send physical documents back and forth using UPS.

Repayment Options

Repayment plans are negotiated with your direct lender, not with RateGenius. Most loans require a monthly payment for between 36 and 84 months. There is never a prepayment penalty for auto loans refinanced through RateGenius.

Help & Support

RateGenius customer support is available by phone, email, or live chat during weekday business hours (US Central Time). The company’s support agents are extremely helpful if you are having trouble finding information for a loan application or need a hand filling out your prospective lender’s paperwork.

Phone: 866-728-3436

Email: hello@rategenius.com

Physical address

RateGenius, Inc.

9300 United Drive, Ste 180

Austin, Texas 78758

Summary

RateGenius is a trustworthy auto loan refinancing marketplace where you can instantly get offers from a nationwide network of more than 150 lenders. This company is particularly attractive because it offers competitive interest rates as low as 3.09%. RateGenius also stands out for its customer service—support agents walk you through the transition to a new lender rather than leaving you to fend for yourself. The only downside to RateGenius is that it requires a hard credit check, but this shouldn’t be a problem if you’re serious about refinancing your existing loan.

RateGenius RateGenius View Rates

To compare more financial products and read more guides and reviews, visit BestMoney

Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about RateGenius
RateGenius
Excellent
Reviews 4,024
on
Excellent
85%
Great
9%
Average
2%
Poor
1%
Bad
3%
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daisyreebs
a month ago
These folks work hard and fast to make…
These folks work hard and fast to make things happen!
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hannah conner
a month ago
Christine with rate genius was very…
Christine with rate genius was very informative and worked quickly to get my car refinanced!
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venus tilley
2 months ago
Great service from start to finish
Great service from start to finish! Tim was great! Thank you!
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contessa sorum
2 months ago
Tim was awesome
Tim was awesome. Very responsive & communicated every step. My experience w/ the entire process was great.
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ryan turano
2 months ago
Simple as it gets
Simply put Ann made the process as simple as it could get. Thought it would be a pain but they give you every step laid out in an easy to understand way. No hidden anything. 10/10
A
alexis tooker
2 months ago
This was an amazing experience for me
This was an amazing experience for me! I was helped by Ann who always answered my calls when I had questions and helped me through every step of this process! Definitely worth it to refinance with rate genius!
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cody marcum
2 months ago
I was helped by a lady name Christine
I was helped by a lady name Christine, she was super helpful and very friendly throughout the process. I work five days a week and unfortunately it made the whole process more difficult and take longer Then normal. Christine continued to work with me and try to make the process as easy as she could and after about a month we got it all figured out and I’m saving a good amount of money compared to what I was paying before
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christian terilla
2 months ago
My whole experience was made simple by…
My whole experience was made simple by my loan specialist, Shrutika Pandey. I didn’t feel rushed or pressured at all and we ended up securing a loan to refinance my vehicle. I would recommend Rategenius.com to anyone.
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phillip
2 months ago
Friendly service
Friendly service, easy to complete. Communication was good from beginning to end.
S
sarah williford
2 months ago
I was incredibly pleased with the…
I was incredibly pleased with the customer service provided to me throughout my refinancing. Ann Mckinnley was patient, kind, resourceful, and knowledgeable in her field. I would highly recommend this company and Ann for assistance with refinancing. Thank you!
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matt kolb
2 months ago
My experience was excellent
My experience was excellent. I dealt with Leah Baize. She provided an amazing customer experience by being thorough, patient, and impeccable follow up and follow through. I have already recommended to 2 friends so far.
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houston baker
2 months ago
My experience was mostly pleasant
My experience was mostly pleasant. My representative talked me through the steps and kept me up-to-date on how the process was going and what I needed to do. I'd give 5 stars but having to go get some papers notarized and send them out was a slight inconvenience.
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tim buchanan
2 months ago
Horrible experience that I hope you can…
Horrible experience that I hope you can I one else has to go through. Took months, yes months, I was lied to repeatedly, had to send documents multiple times and was told I would be reimbursed for the multiple notary fees but never was. Took so long that I was charged a late fee by my previous bank and no manager had ever responded to my requests. Just was a horrible expensive experience. Oh and my new payment is more than I was told and I was forced to make a payment *early* instead of a 2 month grace period as I was told. RUN AWAY!
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papi and bigcz's comedy zone
2 months ago
The person that helped us was kind
The person that helped us was kind, helpful. Lorrie Homan
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kyle puckett
2 months ago
Handle my refinance quick and easy
Handle my refinance quick and easy. I felt like I was informed in great detail of the whole process before proceeding with documentation.
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gary
2 months ago
Just completely refinance on my 2017…
Just completely refinance on my 2017 Santa Fe. They made the process very easy, anything I had is sent out had prepaid postage along with it. Although you do pay a decent chunk of change to complete the whole process. In the end, my payments are lower and that's all I really care about.
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raven pouncey
3 months ago
Quick and Easy
I had such a quick and easy experience! Thank you Ann for assisting me!
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william glenn
3 months ago
I had a little more of difficult…
I had a little more of difficult Refinance due to my own circumstances. And they were taken in stride and worked around excellently.
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matthew lengel
3 months ago
Personalized and efficient
The process was easy and personalized. They assign you a point person which is super helpful. My loan process was managed by Christine Santisteban. She was very helpful and responsive. We were able to do most of our communication through text. Highly recommend!
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m views
3 months ago
Awesome prompt service with very…
Awesome prompt service with very competitive rates.
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remi campirano
3 months ago
Great experience, using you guys again…
The employee I had helping me Brad Frizzle was amazing on helping me through the process. Made it quick, easy and almost effortless.
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leona
3 months ago
Vince and Filishia were great to work…
Vince and Filishia were great to work with. They helped me save almost $200/month. There was a snag with docusign but otherwise it went well!
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aj walker
3 months ago
Not a bad experience done on phone and…
Not a bad experience done on phone and online. Not at all bad
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middleeasternmexican
3 months ago
This was an amazing service
This was an amazing service. I knew there had to be a way to lower my payments, but in the end I not only lowered my payments with a lower rate but also lowered my term!
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alex
3 months ago
NOT what it seemed
While the rategenius reps were great, the overall experience was not what it seemed. I chose to use rategenius for my recent auto refinance so I could do it online. However, in reality very little of it was actually completed online - not only were the rates and details all quoted over the phone, but the application itself had to be done all via mail. It was a pain to have to go back and forth to UPS to have to get this done. If I thought anything would need to be done in person, I would've just gone to my local credit union directly! Beware, they are not what they seem.
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cheryl henderson
3 months ago
The rates were explained to me
The rates were explained to me. Very fast and efficient service. Tim did a good job.
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beverly cunningham
3 months ago
Very misleading ads
Very misleading. I received ad in mail directed to me personally that they could reduce my APR two points on the car I purchased, but after completing their forms they told me they couldn't reduce my loan rate as advertised. I wasted two hours giving them my info. Very untrustworthy advertising. My credit rating is as good as it gets, they just can't deliver their info they purport in their ads. Don't waste your time.
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valeria perez
3 months ago
Skyler and everyone on the team was…
Skyler and everyone on the team was amazing i truly appreciate everything and the help
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miles heidemann
3 months ago
Avery was my agent and gave amazing…
Avery was my agent and gave amazing customer support....easy and a generally good experience.
o
ost
3 months ago
I contacted RateGenius again to refinance auto loan
I contacted RateGenius again to refinance my auto loan with a different bank. The agent processed all my documents, initiated a credit check, and then went silent for almost two weeks. After I called a support line, I found out there was no way I could refinance the same Car a second time with RateGenius which the agent failed to explain and check before even starting the process. As a result, I have another hard pull on my credit history and will have to do that again to refinance my loan with another company. This is terrible customer service! UPDATE: RateGenius replied to this review and asked me to call back and resolve the issue. But the funny thing is that every call on this phone number goes directly to voice mail and they never call back! UPDATE 2: Apparently, it was a rate RateGenius policy where they do not refinance the same vehicle multiple times. Be aware of this quirk. But on the positive side, I did talk to them again and they helped me out with a different company that provides the same services.
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customer
3 months ago
Agent will abandon you the second he…
Agent will abandon you the second he has every information he needs. i have been trying to get in touch with mine for ages but guess Mr. Aaron Brown got his commision and no longer needs me
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daniel
3 months ago
I read all the great reviews so I tried…
I read all the great reviews so I tried rategenius for myself and was a great easy experience! I definitely recommend them .
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l wright
3 months ago
They are awesome Oma is great
They are awesome Oma is great
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holly lee beatty
3 months ago
They made everything so simple!
They made everything so simple and easy. And it all was taken care of quickly.
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dee
3 months ago
Awesome Experience
I was skeptical at first to apply for a refinance on my auto loan because I have been rejected so many times. I was pleasantly surprised that I was approved and with a great rate and a much lower payment. The process was easy and Adrian my direct representative was always available and answered every question I had. I would definitely recommend.
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samantha mcclellan
3 months ago
Ann was wonderful to work with
Ann was wonderful to work with! I originally went on a whim to see if I could obtain a lower rate since my interest seemed high for my vehicle. I was able to obtain a lower rate and the customer service she gave was superb!!
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louise
3 months ago
Ann with Rate Genius reached out to me…
Ann with Rate Genius reached out to me right away and found a lower interest rate than I was originally pre approved for. My document situation was messy because I had just moved and had differing addresses on documents. Ann was patient and understanding with me. Thank you so much!
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brandi ott
3 months ago
Rate Genius definitely helped me a lot!
Rate Genius definitely helped me a lot refinancing. It was super easy, and the representative Ann, was very friendly, professional, and super helpful. I highly recommend. 10/10.
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liza sanborn
3 months ago
Great experience working with this…
Great experience working with this company to refinance our car loan. I highly recommend!
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kinney/rodney
4 months ago
I loved the whole process with…
I loved the whole process with RATEGENIUS! I loved it so much I did a 2nd re-finance with them one week later!
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howard johnson
4 months ago
Quick pianless process
Quick pianless process. They made everything simple and easy
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lm
4 months ago
Overall I was pleased with Rategenius
Overall I was pleased with Rategenius. The reps I spoke with were polite, professional, and helpful. They got me a great rate on my auto loan considering the times we’re in and the application process was fairly easy. It did take longer than expected to complete and a little frustrating when waiting days for an update from the loan rep, but in the end all is good.
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will housewright
4 months ago
Excellent service
Excellent service. Rate genius was very responsive and answered all of my questions thoroughly.
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donald alexander
4 months ago
The process was extremely easy and I…
The process was extremely easy and I got a great rate.
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steve
4 months ago
Super easy
The process was super quick, the reps were highly responsive, and everything was very, very easy. Would do this again in a heartbeat.
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julio
4 months ago
Best experience
Best experience. Fast approval and follow up from all personnel involved. Loan was finished in 3 and funded overnight. Can not wait to refinance my second car with them.
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sabrina davis
4 months ago
Anne helped me get a great quote on my…
Anne helped me get a great quote on my refinance! I took my car note down by 200!
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steve harman
4 months ago
Ahead above the rest
Honest, Expediant and very professional. Keith Edwards is the man. Straight to the point and always ready to answer all my questions. If you need help lowering your monthly payment . Rate Genius is the way to go Thanks.
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sarah estes
4 months ago
Thanks to Brad I refinanced my car
Thanks to Brad I refinanced my car. Super helpful agent.
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jeffrey
4 months ago
So used rate genius to refinance my
So used rate genius to refinance my truck and they made the process so easy. Their people were very helpful and quick and they made this whole process wonderful
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keith
4 months ago
New auto loan
Right from the beginning Aaron was great. He explained everything perfectly, didn't waste anytime, and saved me money. Lower monthly price and lower interest rate. It was super easy and fast!
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jake
4 months ago
From the start it was extremely…
From the start it was extremely seemless transaction! My coordinator did everything she said she would on time and was very friendly! Highly recommend
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chris contreras
4 months ago
10 out of 10
I worked with Aaron and he exceeded my expectations, every easy and was always available for any questions I had. Rate genius saved me money by lowering my interest rate which made my payment lower. I would recommend rate genius to anyone looking for a better term. Great job guys!!
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pamela j
4 months ago
Auto Refinance…I was referred to…
Auto Refinance…I was referred to Rategenius thru Experian credit website and that was the best decision ever! I was reluctant initially due to past credit history and thought I may not get approved. When I submitted my application Rategenius responded immediately and I was assigned to loan officer “Shrutika Pandey”…even though I was still reluctant due to various reasons with my process she always reassured me that everything would work out and she will go thru the whole process with me and not to worry…we will get thru it together. When my loan was finally approved I was so ecstatic and thankful Shrutika didn’t allow me to give up and because of her I’m able to continue on the up climb of my road of credit repair! Thank you Shrutika and Rategenius! Pamela J
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pamela parrish
4 months ago
They have been courteous and expedient
They have been courteous and expedient
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amey young
4 months ago
Ann was very helpful and made the…
Ann was very helpful and made the process quick and simple.
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annette holmes
4 months ago
I needed to lower my payment to be able…
I needed to lower my payment to be able to make bills easier. My loan went fast and easy.9
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scott judge
4 months ago
I was directed to Rategenius thru…Credit Karma
I was directed to Rategenius thru Credit Karma. I refinanced my 2021 Yukon. It went very smooth and was painless. I would recommend Rategenius to anyone that asked. Thank you Scott Judge
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jessie brown
4 months ago
Really fast process and easy process
Really fast process and easy process, a lot less hassle than other refinancing I've done. Will use again!
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nancy allen
4 months ago
No explanation or receipt for $35 to open CU account for refi
While the refi process was pretty straight forward, Kathryn sent me an email with the remaining items needed. I was told I had to pay a $35 deposit to open an account with the credit union doing my refi. Even the "receipt" on the website indicated it was a deposit for the CU account. When I finally accessed that new account 1.5 months later, only $5.00 had been deposited. I emailed both my rep Sunny and Kathryn but received no receipt or explanation for what the $30.00 was for and no response to multiple requests for an actual receipt. Can you say scam?
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dilshad saleh
4 months ago
Jose Hernandez was great to work with
Jose Hernandez was great to work with. Was very responsive and the whole process was extremely smooth!
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matt
4 months ago
RateGenius car refinance
Gary Ottosi helped me through my car refinancing, getting me a much lower rate and also lower payment. Communicated with me throughout the whole process and went above and beyond to make sure my documentation was received correctly and on time.
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patrick leen
4 months ago
Rate Genius is the “Real Deal”
Rate Genius made a lot of promises! I very skeptical about the ability to deliver . They worked very hard to get me the best deal at the best rate. I saved a couple of hundred dollars on my car loan. I’m a fan now Thank you Real Genius.
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tammy
4 months ago
They were fast and effective through my…
They were fast and effective through my whole experience..Brad was my loan specialist and he was wonderful and went beyond and above for me to get the best rate possible. I would recommend them for sure
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larry salyer
4 months ago
Very friendly and professional…
Very friendly and professional communication was great and I was happy with the loan that was secured for me I would use them again.
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joanna
4 months ago
Car Refinance
Ann McKinley helped me throughout my whole car refinance process and I could have not been more thankful. She went above and beyond for me and was able to get me a loan with the credit union of my choice and a new lower rate. I would recommend her for your refinancing needs! 10/10 would do it all over again.
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mike smith
4 months ago
It was quick and easy
It was quick and easy, I was kept informed every step of the way. Thanks for your hard work, it is much appreciated.
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lorraine martinez
4 months ago
Easy Peasy
Pretty easy and simple to get things done.
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aaron bornstein
4 months ago
Just a big thank you
Just a big thank you. Yes you have to find a few documents, but you are guided throughout the process. I’m very pleased with the outcome and appreciate the guidance.
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cesar hernandez
5 months ago
AWESOME COMMUNICATION
From start to end everything was great! They made the process very easy, and I was connected to a great lender within a couple of days. Within a week, my loan was secured, and couldn't be happier with the result. The staff was very friendly, helpful in understanding the process, and made it a seamless process.I gave this company 5 stars because they very professional and they made sure I got the right financial company I needed to suit my refinancing needs. I really appreciate Rategenius for their complete accuracy as I switched from my old high interest rate company to a lower interest rate company that they recommended I try. Thanks so much Rategenius,I couldn’t have done it without you!!!
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shannon schultheis
5 months ago
Refinance
I had a great experience. Rate Genius found me a great rate. It was a smooth easy process
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customer
5 months ago
Im very pleased with how quick and…
Im very pleased with how quick and efficient they are. Easiest experience Ive had doing a loan
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megan trombley
5 months ago
Great Experience
Easy to work with. Got a better rate and lower payment on my car. I will use them again in the future.
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josh wheeler
5 months ago
Great company to work with!
From start to end everything was great! They made the process very easy, and I was connected to a great lender within a couple of days. Within a week, my loan was secured, and couldn't be happier with the result. The staff was very friendly, helpful in understanding the process, and made it a seamless process.
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sarah mcnair
5 months ago
Appreciated the transparency
Made refinancing my vehicle easy and went over all my options and was always honest with me about what could happen and what might not happen. Appreciated this greatly.
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j'lynn mcneil
5 months ago
Ann was amazing every step of the way
Ann was amazing every step of the way! She always kept me informed on what was happening through the entire process.
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imani brimah
5 months ago
Exceptional
Exceptional! James worked fast and was great
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robby worthington
5 months ago
AARON AND THE RATE GENIUS TEAM Made it…
AARON AND THE RATE GENIUS TEAM Made it real easy. Told me what he needed and kept me posted on the process. Great experience!
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scott rustulka
5 months ago
Pick Rategenius for your lending needs!
Gary and the Rategenius team was very thorough and guided me through the process sooooo easily. Loved the service!
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travis cummings
5 months ago
Just wasn’t pleased with the overall…
Just wasn’t pleased with the overall experience. A lot of miss communication. A slow process. Went from owing $21,000 on car. To now owing over $25,000.
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john bellaud
5 months ago
Auto Refi, Great Experience
I recently refinanced my auto loan and worked with Ann at RateGenius. She was high touch and made the process easy. Got my initial rate way down and got an additional discount for auto pay. Overall great experience.
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dalston
5 months ago
Best experience ever
Best experience ever. Thank you guys for your service.
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marlanea guillen
5 months ago
Rate genius got me such a better deal…
Rate genius got me such a better deal with half the interest I was paying my representative Ed Kain was amazing he walked me thru every step of the way and had answered all my questions I definitely will recommend your company going forward thanks again
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shelia williams
5 months ago
I gave this company 5 stars, I wish I could give them 10 stars.
I gave this company 5 stars because they very professional and they made sure I got the right financial company I needed to suit my refinancing needs. I really appreciate Rategenius for their complete accuracy as I switched from my old high interest rate company to a lower interest rate company that they recommended I try. Thanks so much Rategenius,I couldn’t have done it without you!!!
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anonymous
5 months ago
Reduced my rate by more than by half!
Reduced my rate by more than half! Easy to work with and overall pleasant experience. Super quick turn around time, also!
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fedwa kakar
5 months ago
My agent Ann was great
My agent Ann was great! Very polite, informative, responsive and knowledgeable. The experience was great throughout the whole process and she made it easy! Felt very comfortable and I trusted Ann throughout the process.
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kevin kelly
5 months ago
Great experience
Great experience. My loan advisor was knowledgeable and helpful throughout the process. I highly recommend them.
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liz
5 months ago
Everything Made Easy!
Very easy process in refinancing a car! Staff was friendly and made everything go smooth! Brad was a wonderful agent! Thanks a million!
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jay o
5 months ago
Awesome service
Awesome service. Ask for Dillon Edmiston agent. Kind, polite, informative, provides great assistance along your way to reaching your goal.
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rhonda wright
5 months ago
Love them!
Love them!! I'm so happy I chose Rate Genius
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rick
5 months ago
Need to refinance your Auto Loan?
Need to refinance your Auto Loan? You have to try RateGenius! I highly recommend Rate Genius! Easy to apply online with great results! And of course don’t forget to Unlock your credit report before applying. Everything is handled online with secure connections! You will be glad you chose RateGenius!
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emily
5 months ago
Very easy and stress free process
Very easy and stress free process. The representative was knowledgeable and always available to answer my questions. Highly recommend!
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viviane robertson
5 months ago
Painfree transition
Thank you Cynthia Washington, for making the refinancing of my vehicle such a smooth transition. Friendly, helpful, patient and efficient are the words that come to mind.
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chris carpenter
5 months ago
I'm a little on the fence at the…
I'm a little on the fence at the moment. Sure, my car payment went down, but I had no idea changing finance companies would negatively impact my credit score.
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jojo
5 months ago
Working with Rategenius was truly the easiest refi ever!
Working with Rategenius was truly the easiest, fastest, and least expensive refi experience I have ever had. Austin and Meiby were very responsive and explained everything I wanted to know. Austin went over all of my options in 1 phone call and, between work and college, I don’t have tons of time. Best experience ever…and I’m very picky! I’m so happy I chose Rategenius…5 stars for sure!
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melissa woods
6 months ago
I would like to thank Ann McKinley with…
I would like to thank Ann McKinley with this entire process. She made it so easy, was kind, and answered all my questions fast and efficiently.
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april b.
6 months ago
HUGE shout out to Tim Elliot with Rate…
HUGE shout out to Tim Elliot with Rate Genius…He was very helpful, very available whenever I had questions, he was always kind, thorough with explaining the process and had everything done in less than 2 weeks! Because of him, we are currently working on refinancing our 2nd vehicle! 100% recommended. Sending Tim’s info to my daughter and Son-N-Law for their refinance! Great company, very pleased! 👍🏼👍🏼👍🏼👍🏼👍🏼
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stacey ellis
6 months ago
I want to specifically commend Kiki…
I want to specifically commend Kiki Fortunate Nkulu! He was courteous, knowledgeable, professional and honest. Kiki promptly addressed my questions and concerns and was easily accessible. It’s refreshing to deal with a representative who genuinely had the consumers best interest in mind instead of just trying to push a product. I would definitely use rategenius again.
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ita
6 months ago
So after receiving an approval sending…
So after receiving an approval sending and signing documents, I was then informed that my refinance actually was denied I am pretty disappointed after going back and forth with documents paying for the service the communication was poor and wish I was informed before continuing with the process ! Ann McKinley was nice but wish there was better communication!
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forrest wonderly
6 months ago
Excellent customer service from…
Excellent customer service from beginning to end