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RateGenius Review

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Reviews 3,805

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Michael Graw
Michael Graw
May. 03, 20214 min read

RateGenius summary

RateGenius makes it easy to refinance an existing auto loan and lower your monthly payments. You get access to a nationwide marketplace of lenders with APRs as low as 1.99%. The downside is that RateGenius requires a hard credit check.

Pros

  • Rates as low as 1.99% APR
  • Nationwide lender network
  • Low minimum credit score

Cons

  • Requires a hard credit check
  • Loans start at $10,000
  • Limitations on what vehicles qualify
RateGenius at a glance
4.8

Editorial score

Online experience

Has learning resources, access to rates, mobile app

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

5.0

Loan Types

Offers most loan types

5.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs

5.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

RateGenius RateGenius View Rates

Overview

RateGenius is a nationwide marketplace for refinancing your existing auto loan. The company accepts anyone with a credit score of 550 or above and you can be pre-approved for a loan within minutes of applying online. Individuals with good credit scores (above 720) can be offered interest rates as low as 1.99%. RateGenius conducts a hard credit check, so it’s only suitable for serious refinancing inquiries.

Suitable for?

RateGenius helps you lower your monthly auto loan payments by refinancing at a lower interest rate. The company reserves its most favorable interest rates for borrowers with excellent credit. In addition, since RateGenius conducts a hard credit check, you should only use this marketplace if you are serious about refinancing your auto loan.

RateGenius Features

Austin, Texas-based RateGenius was founded in 1999 to help customers refinance their auto loans. The company has a nationwide marketplace of more than 150 direct lenders. RateGenius also offers gap waivers and service contracts when you refinance.

Application Process

You can apply to refinance your existing auto loan through RateGenius online or over the phone. It typically only takes a few minutes to fill out the application with information about your current loan and your vehicle.

RateGenius then conducts a hard credit check and searches for pre-approved offers from lenders in its network. Note that a hard credit check can affect your credit score, so you should only submit an application if you are seriously interested in refinancing your auto loan.

Once you’re pre-approved for a loan, RateGenius will get in touch by phone or email. This typically takes less than 48 hours.

Your new loan documents will be available for signing online through the company’s secure portal, or you can request to receive a physical copy in the mail to sign and return. RateGenius then helps you through the process of paying off your old loan and transitioning you to your new lender, which can take up to a few days.

It’s important to note that RateGenius does have some limitations on who can qualify for a refinanced auto loan. You must have a credit score of 550 or greater, and your vehicle must be under seven years old and have fewer than 100,000 miles.

Loan Types and Terms

RateGenius isn’t a direct lender, but rather a marketplace. So, the terms of your auto loan will depend on the network partner you’re matched with. All loan offers from RateGenius are pre-approved and the company will help you fill out your prospective lender’s required paperwork. Interest rates and loan terms vary based on your credit score, loan amount, and the specific lender you are matched with. Note that you must refinance at least $10,000 with RateGenius (refinancing is available up to $100,000).

  • Interest rates as low as 1.99% APR available
  • Loan terms vary, up to 84 months
  • Minimum loan size is $10,000
  • All loan offers are pre-approved
  • RateGenius will help you fill out paperwork

How Safe is RateGenius?

RateGenius has been around for over 20 years and is generally considered a safe option for loan refinancing. RateGenius has completed more than 378,000 auto loans over its history and claims that it saves borrowers an average of $83 every month on their payments.

The company has an A-rating with the Better Business Bureau and an average 4.5-star rating over more than 2,700 Google reviews. RateGenius benefits when you’re happy with your refinanced loan, so your interests and the company’s are aligned.

RateGenius keeps all of your personal information private and doesn’t share it with lenders who don’t make an offer on your loan application. You can opt to sign loan documents through the company’s secure online portal or send physical documents back and forth using UPS.

Repayment Options

Repayment plans are negotiated with your direct lender, not with RateGenius. Most loans require a monthly payment for between 36 and 84 months. There is never a prepayment penalty for auto loans refinanced through RateGenius.

Help & Support

RateGenius customer support is available by phone, email, or live chat during weekday business hours (US Central Time). The company’s support agents are extremely helpful if you are having trouble finding information for a loan application or need a hand filling out your prospective lender’s paperwork.

Phone: 866-728-3436

Email: hello@rategenius.com

Physical address

RateGenius, Inc.

9300 United Drive, Ste 180

Austin, Texas 78758

Summary

RateGenius is a trustworthy auto loan refinancing marketplace where you can instantly get offers from a nationwide network of more than 150 lenders. This company is particularly attractive because it offers competitive interest rates as low as 1.99%. RateGenius also stands out for its customer service—support agents walk you through the transition to a new lender rather than leaving you to fend for yourself. The only downside to RateGenius is that it requires a hard credit check, but this shouldn’t be a problem if you’re serious about refinancing your existing loan.

RateGenius RateGenius View Rates

To compare more financial products and read more guides and reviews, visit BestMoney

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Mary Smith
    2 days ago
    Very professional and helpful company.

    Very professional and helpful company. First time user and very impressed with customer service rated as excellent. Let me Informed of process from start via phone and email text updates. Plan to now use as primary online bank transfers after being let down by another company.

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  • author
    margaret broderick
    a day ago
    excellent service from Ellis cox

    excellent service from Ellis cox. A pleasure to deal with him

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  • author
    Louisy
    2 days ago
    Very easy and straight forward

    Very easy and straight forward, I was helped during the entire process by Nikola Pawlowska, she was lovely, helpful and answered every question I had! 100% recommend! Thank you ever so much Nikola!

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  • author
    Mic
    3 days ago
    More Than Excellent Customer Service

    I cannot express enough how satisfied I am with the service I received from Currencies Direct. I need to give special recognition to Anthony Cololcasidou who dealt with me directly, by both phone & email. His attentive nature, anticipation of my needs and his attention to detail & customer service do credit to himself, and to the service he provided me with. Anthony is deserving of more than 5 stars in his own right. I cannot commend Anthony enough; due to his excellent service, I would fully recommend Currencies Direct and the service that they provide without hesitation. I will be using Currencies Direct again in the future.

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  • author
    Richard Thacker
    3 days ago
    Great service

    Very helpful and made the transaction very smooth.

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  • author
    Tara3
    3 days ago
    Superb service

    Very friendly, understanding and professional service from my Currencies Direct client manager Nikola Pawlowska. Thanks to her and the company a worrying transfer went ahead easily. Would definitely use them again.

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  • author
    Susan Miller
    3 days ago
    I have got to to say transfare wise…is great

    I have got to to say transfare wise has been great ,been using it for a few yrs .I used it in Australia and Europe and have found it to be great and had no issues all 👍👍

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  • author
    SDan
    3 days ago
    Never done currency transfer before, then this is the company.

    Having never done this before, I did my research and Currencies Direct came up as a reputable and well recommend company. I can see why, at every stage I was talked through the process by my client manager Jeremy Warr. He guided me through it all. It was a speedy effective process, and much cheaper than doing it via the banks. Highly recommended.

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  • author
    David Hodges
    3 days ago
    Excellent service from Chris A…

    Excellent service from Chris A competitive exchange rate and no transaction fee to pay in euros for a holiday villa in Portugal. I highly recommend this company

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  • author
    Marc Lavelle
    3 days ago
    Very pleased with move away from Wise

    Very pleased with move away from Wise, who have turned very shady. I just recently signed up and was assigned Nikola Pawlowska as my account manager. She was very efficient and patient and explained all the various options that were available to me. Excellent service.

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  • author
    Wils MO
    3 days ago
    Amazing service by Ethan Carne

    Amazing service, I exchanged AED to EUR, the app is user friendly, you are on the phone with an exchange agent in less than a minute if need be, very professional, timely follow up, very clear services, no hidden fees. Highly recommended !!!

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  • author
    Gary Lancaster
    3 days ago
    Exellent comunication

    Exellent comunication, A pleasure to deal with.

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  • author
    Dee & Steve Ridden
    3 days ago
    Just set an account with currencies…

    Just set an account with currencies direct and received a call from Nikola Pawlowska. Nikola was extremely knowledgeable and helpful and explained the whole process to me in a step by step guide. I would wholly recommend using this great service. Nikola has made herself available for any potential queries I might have going forward. I would like to thank Nikola for her friendly and professional advice. Great work, thank you

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  • author
    Mrs Henley Johnson
    3 days ago
    Responsive and quick.

    Responsive and quick.

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  • author
    Jean
    3 days ago
    Excellent professional service as…

    Excellent professional service as always.

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  • author
    Patricia Knights
    4 days ago
    Great Customer Service from Jamie Hackett

    Extremely pleased with the service provided, from the prompt issue of login details to enable a speedy first transaction, to the prompt follow up call from Jamie Hackett our appointed agent. Although the platform is fairly intuitive to use, Jamie took the time to talk me through the initial on line transaction to ensure it was completed correctly. Jamie explained the processes fully which left me feeling confident that the transactions would be carried out in a timely manner. He was extremely patient, polite and helpful and contacted me several times to kept me abreast of progress when waiting for transactions to be processed. This is the first time I have transferred funds abroad and was quite nervous considering the substantial sum involved but Jamie's assistance made the process painless and straightforward. I would certainly recommend Currencies Direct and in particular the services of Jamie.

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  • author
    Felicity Lerouge
    4 days ago
    Exceptional service

    Excellent service - professional, efficient and competitive. I also enjoyed the superior level of customer service from Currencies Direct. My client account manager, Jenifer Tonkin, was exceptionally supportive with my latest transaction, helping me navigate some glitches with payment limits and an eleven hour time change. I'm a very satisfied customer and will continue to use Currencies Direct's services.

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  • author
    Rich Welch
    May 18, 2022
    got a very good service

    got a very good service , new to doing this and was helped along the way . I made a couple of errors but with peters help i was soon sorted . Much better experience than with the banks.

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  • author
    Tracy Gatlin
    May 18, 2022
    James Elt is a rockstar

    James Elt is a rockstar. He was professional, very responsive and made transferring money exceptionally easy, especially considering I’m a Luddite. I got better service from him than from the bank I have had for 22 years. As an attorney and a former business owner, I would hire him any day, and think he deserves a promotion if he wants one. I will continue to use currencies direct and recommend them to anyone and everyone I meet.

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  • author
    Ali Ellershaw
    May 18, 2022
    First Class Service, I will be using again

    I have had repeated problems with international money transfers when using banks in the past. This process could not have been simpler thanks to the support and guidance from Chris Blewett. Thank you for an amazing service!

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  • author
    Sean Tyndale-biscoe
    May 18, 2022
    Kieran from currencies direct was a god…

    Kieran from currencies direct was a god send in helping me send funds overseas. He was knowledgeable and professional throughout our interactions. I cannot recommend him and Currencies Direct enough.

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  • author
    Barry
    May 18, 2022
    Efficient helpful and clear service

    Efficient helpful and clear service, Daisy McDonald was approachable and helpful. Made what was a very substantial transaction for me quite painless.

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  • author
    Dean
    May 18, 2022
    Nikola Pawlowska provided a courteous…

    Nikola Pawlowska provided a courteous and efficient service - I would not hesitate to deal with Nikola again.

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  • author
    Mark Hutchinson
    May 18, 2022
    Balance transfer on our holiday

    Wanted to transfer the balance on our holiday to remove the need to pay additional unnecessary fees. Chris Blewett was fantastic and talked me through the whole process over the phone. Really impressed with Chris' knowledge and also the easy and efficiency of the process. Would definitely recommend Currencies Direct and Chris.

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  • author
    T MC
    May 18, 2022
    Superb customer service from Chris…

    Superb customer service from Chris Blewett... extremely professional and ensured transfer went ahead promptly. Would certainly recommend Chris and use Currencies Direct again ..thanks Chris

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  • author
    Christina
    May 18, 2022
    Grace Hood was fantastic and really put…

    Grace Hood was fantastic and really put my mind at ease, always updating me on any changes. Definitely coming back and recommending again! Thank you!

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  • author
    Jeremy Croucher
    May 18, 2022
    Fantastic support from international money transfer the team at…

    Fantastic support from the team at Currencies direct, especially Chris Blewett who was willing to talk me through the whole process Money transferred securely and quickly without fuss

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  • author
    Michael Gormley
    May 18, 2022
    Excellent experience

    I just recently signed up and was assigned Nikola Pawlowska as my account manager. She was very efficient and patient and explained all the various options that were available to me. She helped me plan my future transactions and made the current transaction as smooth as possible and gave me confidence that the transaction was being conducted correctly. Keep up the good work.

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  • author
    Kate York Ryder
    May 18, 2022
    Currencies Direct - An Outstanding Service

    My experience with Currencies Direct has been really positive. Communication has been outstanding and any concerns or queries were quickly dealt with. Jenifer, my client account manager, was patient and diligent. I would highly recommend moving money with this company.

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  • author
    Trevor
    May 17, 2022
    I had managed to lock my account and…

    I had managed to lock my account and your representative helped me through unlocking it.

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  • author
    Dylan Jones (dyla24)
    May 17, 2022
    Transfer of sterling to Euro to purchase porperty

    I was very impressed by Ellis' competence and professionalism during the months we did business. Always friendly with a great sense of humour and I would give him the highest possible recommendation . Diolch Yn Fawr , Dylan

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  • author
    Suzanne
    May 17, 2022
    Excellent Service by Currency Direct

    Excellent Service by Currency Direct. My Account Manager Daisy McDonald was friendly, professional and very informative. She kept in regular contact with me so that I was always informed of the ups and downs of the currency I wanted to Exchange. When I did exchange my currency it was done smoothly and within 24 hours….

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  • author
    Paul Routledge
    May 17, 2022
    I was very impressed with Jenifer…

    I was very impressed with Jenifer Tonkin she was brilliant in helping me with my money transfer and would certainly use her again definitely 5 stars 👍

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  • author
    Joss Yoshimura
    May 17, 2022
    Really Fast Service

    Freddie was of great assistance moving currency internationally. Always responded promptly and was very precise in the estimates when we were working out the timelines. Will definitely be in touch in the future.

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  • author
    Averil Williams
    May 16, 2022
    Very easy to transfer money

    Very easy to transfer money - Harley was very helpful and I was impressed by his efficiency

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  • author
    Michael
    May 16, 2022
    Money Transfer

    Recent dealings with Currencies Direct have been carried out in a friendly and efficient way by Client Account Manager, Jenifer Tonkin, who was especially helpful when I made an online error.

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  • author
    George C
    May 16, 2022
    Transfered pounds to euros to purchase…

    Transfered pounds to euros to purchase a house. My personal advisor (Jeremy Warr) was very reassuring and clearly explained the process. I was able to make the transfer using just my smart phone, it was very simple and quick. I was happy with the service and will be using it in the future.

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  • author
    Mr Knight
    May 16, 2022
    Exceptional service.

    Exceptional service. The Staff are professional, efficient and friendly. My Account Manager (Jeremy Warr) goes above and beyond to provide excellent service.

    ...

  • author
    Mark Harvey
    May 14, 2022
    I'm very happy with the service I…

    I'm very happy with the service I recently received from Currencies Direct. Account Manager Chris Blewett was very helpful in getting me up and running quickly with the app. When I made the transfer his help was invaluable in completing the exchange to my satisfaction. Also a big shout out to Laura McLoughlin who initially sorted out my ID for me!

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  • author
    Xraymike
    May 14, 2022
    We are buying a property in Ireland

    We are buying a property in Ireland. This clearly requires the purchase funds transferred from UK sterling into euros. This is the first time I have used a currency exchange service, having been horrified at the charges by my normal bank-Barclays. I researched this service via the Internet and checked Currencies Direct reviews and made initial contact. From that point the experience has been excellent. Jeremy was very patient and explained the system fully to me in advance. I have been monitoring the exchange rate £-€ for a recent weeks (extremely nervy), but I’ve now completed funds into euros. We are now awaiting final contracts. I will have no hesitation in using such a service in future.

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  • author
    john o
    May 14, 2022
    Jeremy is very easy to talk to

    Jeremy is very easy to talk to, explains things that are relevant, reads the money market and can save you money

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  • author
    Michel Brahic
    May 13, 2022
    A technical problem with the Currencies Direct web site.

    I needed help with a technical problem with the connection to my space in the Currencies Direct website. I using the online chat, I was called back by somebody who solved the problem. She was very efficient and courteous.

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  • author
    Corie Law
    May 13, 2022
    Highly trusted and good service

    I was lucky to find out about Currencies Direct after reading the good reviews. Grace Hood who assisted me all the way was very patient and helpful. Very professional and explained things to me in a way that is easy to understand. She kept in touch, updated and adviced me of the exchange rates between the pounds and US dollar so I can make a good decision when to send the money to US. Grace also helped me when I made a few mistakes with my transactions. She was there all along until the money was sent to my family. I got an update on every step of the money transfer and that is a reassuring feeling. The transfer was also quick and hassle free. It took less than 24 hours. I will definitely use their service again and will highly recommend them to my friends and family. Thank you Grace for your kind assistance.

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  • author
    Mary Woodward
    May 13, 2022
    Jayne was very helpful couldn't have…

    Jayne was very helpful couldn't have done it without her.

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  • author
    carl skelton
    May 13, 2022
    Needed to make a sterling transfer of…

    Needed to make a sterling transfer of considerable value , and for security concerns would have always been very reluctant to use any service other than that of a traditional bank. However I contacted Currencies Direct and was very quickly appointed an account manager, a lady named Nikola Pawlowska. Nikola guided me through a very efficient set up process and within hours my transfer was completed! Fantastic service made seamless by Nikola, very professional, efficient! Cant recommend enough. Will definitely use this service going forward.

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  • author
    Emmeline Poole
    May 13, 2022
    Great Service

    Really quick and easy. Very friendly and helpful customer service from Ethan!

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  • author
    alessandro
    May 13, 2022
    Used to be great.

    I've been using Currencies Direct for a couple of years with no issues, but of recent I've noticed a slow down in customer service, comms and also, some errors. For example, allowing me to transfer funds from the US to UK to a third party, my husband (the forex went through, funds were credited to Currencies Direct) to be told I wasn't allowed to transfer funds from the US to UK to a third party (I had to pay them into my UK account first, then transfer to my husband's). I have now sent 3 messages to complain about the service I received, and I'm still waiting. Maybe this review will do the trick, but I have moved on to a different provider, so too late!

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  • author
    Helen Studd
    May 13, 2022
    The gentleman who took my call was…

    The gentleman who took my call was patient and very polite. My query was quickly resolved.

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  • author
    Peter Heffernan Duffys Bar,Chorlton,Manchester
    May 12, 2022
    Money transfer

    Tariq talked me though the transaction online very clearly,and it was done so efficiently.Well done Tariq

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  • author
    Mrs Addy
    May 12, 2022
    First time with Currencies Direct

    This was the first time using Currencies Direct and I found the online experience quite straightforward. I found the additional reassurance from Grace Hood, I needed, as it's always a little worrying when transferring large amounts for the first time. Grace was helpful and friendly and gave me some good instructions on how to complete the transaction. A big thank you and I will undoubtedly use again and recommend Currencies Direct to my friends & family.

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  • author
    Kevin Williams
    May 11, 2022
    Excellent customer service from the…

    Excellent customer service from the start. I'm no computer expert so it was a refreshing change yo be able to speak to a real person on the phone to get some help with the process. Rates were as good as I could find anywhere on line. Will definitely use again.

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  • author
    Evensen Morten
    May 11, 2022
    Very god service

    Very god service

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  • author
    Gerry
    May 11, 2022
    The customer service team at Currencies…

    The customer service team at Currencies Direct is really great. If you have any questions about any of their services, the team will take you through the process to make sure everything is done right. Top notch

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  • author
    Michael Benge
    May 11, 2022
    This was the first time I have used…

    This was the first time I have used Currencies Direct and it will not be the last. I have previously used, for many years, another supplier but of late they have become uncompetitive. On contacting CD I was put in touch with Ethan Carne who was very pleasant and helpful. Ethan effortlessly walked me through the process and my money transfer took place seamlessly. I shall not hesitate to contact Ethan for my next transfer later in the the year and I will recommend CD and especially Ethan to my friends and colleagues.

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  • author
    Mr Sami Salman
    May 11, 2022
    Excellent and fast Service CD

    Well done Currency Direct for an excellent and fast service of reliable and accurate money transfer. Thank you Nichola for the time and perfect service you offered and guidance from A-to- Z. I commend and recommend Direct Service. Excellent

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  • author
    LPreston
    May 11, 2022
    Great to speak with a real person!

    Nikola was incredibly helpful when I was trying to convert USD to GBP. Unfortunately, my US bank (Rockland Trust) is still working in the dark ages (in fact the US banking system is incredibly difficulty to work with) so we were unsuccessful this time. However, I would happily look to work with Currencies direct in the future.

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  • author
    Michel Boucaud
    May 11, 2022
    I transferred the equivalent of…

    I transferred the equivalent of 50,000.00 € from a Lloyds account to a French account and it all went very smoothly, thanks to the wonderful help from Jade Bailey. She was very helpful, gave clear explanations, responded to my queries efficiently and inspired the utmost confidence. Thanks again, Jade.

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  • author
    susan rosser
    May 11, 2022
    Thank you Tariq!

    Tariq helped us with a transaction. Very helpful and efficient!

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  • author
    Martin Rogers
    May 11, 2022
    Sale of Spanish property

    Completely stress free transfer very professional company

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  • author
    ian henderson
    May 11, 2022
    Tariq was very very helpful

    Tariq was very very helpful and patient. There was no delay in his response to sort my concerns out. Very satisfied customer

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  • author
    Lesliegh Janinne Taylor
    May 10, 2022
    Sheldon was very patient

    Sheldon was very patient, as this was my first transaction. He made the Process easy to use.

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  • author
    Cocoboy Rapboy
    May 10, 2022
    can I get my money in PayPal

    can I get my money in PayPal

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  • author
    N
    May 10, 2022
    First Time But Not The Last

    This is the first time I have used Currencies Direct. I needed to move some money from Slovakia to the UK and was a bit anxious of the process. Currencies Direct were recommended to me as they are cheaper than using my UK Bank. However, their service is excellent as well. Grace Hood was assigned as my account manager and she guided me through the process and kept me informed at every stage. Grace is highly responsive, professional and provided the reassurance I needed - exceptional customer service! Thank you and I will defiantly use Grace and Currencies Direct for any future transactions.

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  • author
    Rauf Karim
    May 10, 2022
    Thank you Nikola Pawloska for amazing…

    Thank you Nikola Pawloska for amazing service. Quick, efficient and friendly! Always pleasure doing business with Currencies Direct.

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  • author
    Mary Searles
    May 10, 2022
    Excellent service always

    Excellent service always. I have appreciated and been delighted with the transactions and helpfulness of the staff throughout. Thank you

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  • author
    nick ball
    May 10, 2022
    Nicola Powlowska

    Excellent. Very easy to use, quick and efficient. Nicola has been a pleasure to work with.

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  • author
    Andrew Binney
    May 09, 2022
    Excellent service

    Staff are always very pleasant and eager to please. I have no hesitation in recommending Currencies Direct. Excellent rates and first class service.

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  • author
    J Moir
    May 09, 2022
    First-class service from your…

    First-class service from your staff-member PETER HALLAS. Really friendly and helpful. Don't know of anyone else who needs to transfer money at the moment, but will bear your offer in mind.

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  • author
    Martyn Glinn
    May 09, 2022
    Kieron Challingsworth

    Kieron Challingsworth is my Client Account Manager and is always helpful and patient when dealing with my queries and requests. His knowledge and understanding of the subject is first class and i always have confidence in getting the right outcome when dealing with him.

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  • author
    Farzin
    May 07, 2022
    Very positive experience specially with…

    Very positive experience specially with the client account Manager Jenifer Tonkin assigned to me. She was very friendly and helpful. She was the main reason I used this service over a rival company offering me very similar service and rates

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  • author
    Anita
    May 07, 2022
    Excelent service

    We've used Currencies Direct several times over the last few years. The service is always excellent and they are very good to deal with. A huge thank you to Account Manager, Jenifer Tonkin, for taking the time to call me during the week to check up on an unusual transfer too - your commitment to our financial security is very much appreciated!

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  • author
    Khuram Shahzad
    May 07, 2022
    Had a 5***** experience working with…

    Had a 5***** experience working with Nikola Pawlowska. Very trustworthy and easy to use. Highly recommended.

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  • author
    Rita Gorsuch
    May 06, 2022
    SPAIN HOUSE SALE

    SPAIN HOUSE SALE. Very disappointed with currencies direct. We used them many years ago when we lived in Spain and transferred £5000 each time we needed more euros with no problems. We recently sold the house and our Spanish solicitor suggested we use Currencies Direct to transfer the proceeds back to the UK. We had already opened an account with Key Currencies but used currencies Direct because of our prior experience. However, once they had our money (324,000.00€) in their account the rate they offered was very bad. I compared it with Key currencies and we were losing nearly £7000. I then tried 3 other companies for rate comparisons and they were all far far better more in line with Key Currencies. When I contacted them again and told them this, I was told it was because of the high level of service they offer. I explained this was a one off transfer. I didn’t need an account manager or any personal assistance. They then came back with a final rate telling me this was the best they could and if I didn’t agree they would have to return the funds to my account in Spain and charge me commission on the transfer as well as charges for the €84000 part of the funds that was a bankers draft. As we were back in the UK by then I couldn’t deal with the stress of starting all over again with the money back in Spain. I agreed to the final rate which meant We lost Approximately £3000. We are pensioners in our mid and late 70’s so need to make the most of any funds we have. Perhaps for people in that industry who regularly use their services they are good but not for the likes of us. I feel I should now contact our solicitor in Spain and tell her never to suggest this company to her clients.

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  • author
    VANESSA FRANCIS
    May 06, 2022
    The staff are always very polite and…

    The staff are always very polite and helpful and don't rush you.

    ...

  • author
    Rhonda Knight
    May 06, 2022
    Brilliant customer service

    I was recommended to used Currencies Direct by my financial planner as I need to have money transferred from overseas. I was allocated Freddie Vyvyan as my link person and he has been marvellous, helping me through the minefield of sending appropriate information to the party abroad. Nothing has been too much for him and he has always responded promptly to any questions and regularly checks in for updates. His presence has been so reassuring during what has been a stressful and unknown situation. Thank you Freddie for all your help.

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  • author
    Mark Armstrong
    May 06, 2022
    A big thank you 👍…

    I was nervous about transferring money from one country to the next but Germaine Boselli at Currencies Direct talked me through the whole process and put my mind at ease, the good thing is I was talking to a real person and she was very patient and was always polite and helpful. Thank you so much for all your help and continued support. Mark Armstrong.

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  • author
    ellie
    May 06, 2022
    Currencies Direct a good trustworthy company

    We have used Currencies Direct on several occasions .  All the transactions have gone smoothly as planned. This time the transactions very a little more complicated and the client account manager, Kieran Challingsworth, of Currencies Direct was enormously helpful, made everything stress free and he was very pleasant.  It is good to have someone and a company that can be trusted.  I can really recommend them.

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  • author
    Nigel Kent
    May 06, 2022
    I would like to thank Peter Hallas for

    I would like to thank Peter Hallas for his exceptional assistance in setting up my transfer of funds to my son in Australia. The whole process took just a couple days from the initial phone call to my son receiving his money. Brilliant service will definitely be using Currencies Direct again.

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  • author
    Butut Sms
    May 06, 2022
    Avoid this company

    Avoid this company. They are bunch of time wasters. With cocky, arrogant individuals claiming to be doing due diligence in their compliance team. Makes it look like other financial companies are not regulated by FCA. "FCA" is the mantra they keep throwing around in their emails. Time wasters!!!!! There's nothing to discuss. You don't want business relationship with me. You made that clear in your last email. Despite sending all documents requested

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  • author
    Magde Venelinova
    May 06, 2022
    Good service

    I was able to make transfer quickly and easily. The agent I spoke to, Germnaine Boselli was always friendly, ready to help and professional!

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  • author
    Leigh Harris
    May 06, 2022
    Thank you Jeremy Warr

    Thank you Jeremy for making the transfer so easy. The money is now in my Philippines account. It does take about 4 days this end to come through as you suggested. Suffice to say that when I nedd to transfer more money I will contact you again. Stephen Harris ps your google sign in seems very intermittent.

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  • author
    Adrian Pearce
    May 05, 2022
    Currencies Direct saved me many £s

    Very personal service to expedite fund transfer at a favourable exchange rate. Constant updates on likely market moves that enabled me to save/make £17k vs normal inter-bank transfer.

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  • author
    Anne
    May 05, 2022
    Excellent

    Excellent, knowledgeable, friendly staff. We dealt with James and he was always available to answer our many questions as nervous clients who had never used such a company previously

    ...

  • author
    Thierry
    May 05, 2022
    Très bonne expérience rien à redire…

    Très bonne expérience rien à redire personnel très compétent. Merci à Priscilla Chouvin qui c’est occupé de mon dossier.

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  • author
    Ian Malby
    May 05, 2022
    Excellent and efficient service

    Excellent and efficient service. Chris was both helpful and expedient. Recommended!

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  • author
    Ben Macleod
    May 05, 2022
    A very prompt and helpful experience…

    A very prompt and helpful experience all round. My rate was fantastic and competing with the best I had found until contacting Currencies Direct. My account manager Nikola Pawlowska was extremely helpful in guiding me through the process. Would definitely recommend and will be back again

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  • author
    THOMAS RAYMENT
    May 05, 2022
    Great customer support

    Simple to use, decent rates and excellent support. Very happy.

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  • author
    IJK
    May 05, 2022
    Competitive exchange rates and rapid service

    I have transacted foreign exchange via Currencies Direct for a number of years. The rates are competitive and the service from my dedicated broker, Jeremy Warr is excellent.

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  • author
    Judith Cocking
    May 04, 2022
    Excellent Service

    I have used Currencies Direct for 15 years and have been delighted by the service I have received. I recently sold a property in Spain and Currencies Direct, and more particularly Anthony Colocasidou, made the process of transferring the proceeds back to Sterling completely painless.

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  • author
    G. WOOD
    May 04, 2022
    Ethan Carne helped me in my transaction…

    Ethan Carne helped me in my transaction with efficiency and courtesy. This was very refreshing after a tedious try with another company.

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  • author
    John
    May 04, 2022
    Setting up an account with Currencies…

    Setting up an account with Currencies Direct was extremely efficient and took the minimum of time. Dealing with staff was a pleasure. My Client Account Manager, Germaine Boselli, was courteous, knowledgeable, provided valuable insights on exchanges and ensured my transactions were executed in a timely fashion. Excellent productive experience overall.

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  • author
    john richardson
    May 04, 2022
    Very good service Germaine

    Very good service Germaine, many thanks indeed

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  • author
    Gareth Holt
    May 04, 2022
    Good experience and support

    I was referred to Currencies Direct by an accommodation agency as the best way to transfer funds. The setup process was straightforward but thorough, and I was supported by Peter Hallas throughout. Making the first payment through the system was quick and pretty painless.

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  • author
    Joe
    May 04, 2022
    First transfer after moving from XE

    First transfer after moving from XE, as they have no customer support just chat which is useless. Dealt with Nikola and all went well will be using currencies direct from now on.

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  • author
    mark sillars
    May 04, 2022
    Polite, professional and patient

    Jenifer Tonkin was polite,professional and patient with me,each time I messed up. She enabled me to achieve what I wanted. I will use Currencies direct again. And their exchange rates were good.

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  • author
    G Oktem
    May 04, 2022
    Sterling to USD transfer

    A complex transfer to the US with several delays, but thanks to Germaine Boselli, who was incredibly helpful by telephone & email throughout.

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  • author
    Abby
    May 04, 2022
    Never again.....

    I recently relocated back from the US to the UK and had savings that I wanted to transfer back. I spoke to Ethan who at first seemed very helpful even going as far as letting me know that I may struggle transferring the money from my US bank to their UK branch so he gave me the details for their US branch in New York which he assured me I wouldn't have any trouble with. On this advice, I booked the rate with them and contacted my bank. What I wasn't informed of until afterwards, was that their account is linked to so many in the US that my bank (Chase - a well known US bank) actually refused to do the transfer because of this. I got back in contact with Currencies direct who told me this can sometimes be a problem so it's usually best to transfer the money BEFORE booking the rate....a little too late to tell me AFTER!! They then proceed to cancel the transfer but tell me I'm responsible for the difference due to the exchange rate which was a considerable amount! TERRIBLE SERVICE! I would not trust them.

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  • author
    Alison Walker
    May 04, 2022
    I dealt exclusively with Germaine…

    I dealt exclusively with Germaine Bosselli- Horner & couldn't have been happier. She constantly put my mind at rest, she kept in touch ( without being a pain!) and was extraordinarily personable, polite and professional throught. She is a rare find and a credit to Currency Direct ( pardon the pun) I look forward to my future dealings with her, rare indeed.

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  • author
    Lee Pietersma
    May 04, 2022
    Very happy

    Anthony was super helpful and efficient. I would highly recommend. Thank you!

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  • author
    Pamela Smith
    May 04, 2022
    Swift, efficient service

    I wanted to add a debit card to my account app. I telephoned Customer Services and Tariq was very helpful and completed the process swiftly and efficiently.

    ...

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