RateGenius Review

ByMichael GrawDec. 31, 2020

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In a Nutshell

RateGenius makes it easy to refinance an existing auto loan and lower your monthly payments. You get access to a nationwide marketplace of lenders with APRs as low as 1.99%. The downside is that RateGenius requires a hard credit check.


  • Rates as low as 1.99% APR
  • Nationwide lender network
  • Low minimum credit score


  • Requires a hard credit check
  • Loans start at $10,000
  • Limitations on what vehicles qualify
Loan types Auto loan refinancing
Loan amount $10,000 - $100,000
Repayment terms Up to 84 months
APR 1.99%
Minimum credit score 550
Suitable for Refinancing with good credit
Direct lender or marketplace Marketplace

RateGenius RateGenius View Rates


RateGenius is a nationwide marketplace for refinancing your existing auto loan. The company accepts anyone with a credit score of 550 or above and you can be pre-approved for a loan within minutes of applying online. Individuals with good credit scores (above 720) can be offered interest rates as low as 1.99%. RateGenius conducts a hard credit check, so it’s only suitable for serious refinancing inquiries.

Suitable for?

RateGenius helps you lower your monthly auto loan payments by refinancing at a lower interest rate. The company reserves its most favorable interest rates for borrowers with excellent credit. In addition, since RateGenius conducts a hard credit check, you should only use this marketplace if you are serious about refinancing your auto loan.

RateGenius Features

Austin, Texas-based RateGenius was founded in 1999 to help customers refinance their auto loans. The company has a nationwide marketplace of more than 150 direct lenders. RateGenius also offers gap waivers and service contracts when you refinance.

Application Process

You can apply to refinance your existing auto loan through RateGenius online or over the phone. It typically only takes a few minutes to fill out the application with information about your current loan and your vehicle.

RateGenius then conducts a hard credit check and searches for pre-approved offers from lenders in its network. Note that a hard credit check can affect your credit score, so you should only submit an application if you are seriously interested in refinancing your auto loan.

Once you’re pre-approved for a loan, RateGenius will get in touch by phone or email. This typically takes less than 48 hours.

Your new loan documents will be available for signing online through the company’s secure portal, or you can request to receive a physical copy in the mail to sign and return. RateGenius then helps you through the process of paying off your old loan and transitioning you to your new lender, which can take up to a few days.

It’s important to note that RateGenius does have some limitations on who can qualify for a refinanced auto loan. You must have a credit score of 550 or greater, and your vehicle must be under seven years old and have fewer than 100,000 miles.

Loan Types and Terms

RateGenius isn’t a direct lender, but rather a marketplace. So, the terms of your auto loan will depend on the network partner you’re matched with. All loan offers from RateGenius are pre-approved and the company will help you fill out your prospective lender’s required paperwork. Interest rates and loan terms vary based on your credit score, loan amount, and the specific lender you are matched with. Note that you must refinance at least $10,000 with RateGenius (refinancing is available up to $100,000).

  • Interest rates as low as 1.99% APR available
  • Loan terms vary, up to 84 months
  • Minimum loan size is $10,000
  • All loan offers are pre-approved
  • RateGenius will help you fill out paperwork

How Safe is RateGenius?

RateGenius has been around for over 20 years and is generally considered a safe option for loan refinancing. RateGenius has completed more than 378,000 auto loans over its history and claims that it saves borrowers an average of $83 every month on their payments.

The company has an A-rating with the Better Business Bureau and an average 4.5-star rating over more than 2,700 Google reviews. RateGenius benefits when you’re happy with your refinanced loan, so your interests and the company’s are aligned.

RateGenius keeps all of your personal information private and doesn’t share it with lenders who don’t make an offer on your loan application. You can opt to sign loan documents through the company’s secure online portal or send physical documents back and forth using UPS.

Repayment Options

Repayment plans are negotiated with your direct lender, not with RateGenius. Most loans require a monthly payment for between 36 and 84 months. There is never a prepayment penalty for auto loans refinanced through RateGenius.

Help & Support

RateGenius customer support is available by phone, email, or live chat during weekday business hours (US Central Time). The company’s support agents are extremely helpful if you are having trouble finding information for a loan application or need a hand filling out your prospective lender’s paperwork.

Phone: 866-728-3436

Email: hello@rategenius.com

Physical address

RateGenius, Inc.

9300 United Drive, Ste 180

Austin, Texas 78758


RateGenius is a trustworthy auto loan refinancing marketplace where you can instantly get offers from a nationwide network of more than 150 lenders. This company is particularly attractive because it offers competitive interest rates as low as 1.99%. RateGenius also stands out for its customer service—support agents walk you through the transition to a new lender rather than leaving you to fend for yourself. The only downside to RateGenius is that it requires a hard credit check, but this shouldn’t be a problem if you’re serious about refinancing your existing loan.

RateGenius RateGenius View Rates

To compare more financial products and read more guides and reviews, visit BestMoney

RateGenius customer testimonials

AverageReviews 3,762
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  • author
    Stacy Lee
    Mar 20, 2021
    My experience was very good!

    My experience was very good! It is necessary to understand what you are wanting to do and having your necessary information together. My loan broker was Jason Ananias who did an excellent job on the loan, communicated progress and followed through on commitments. It’s a two-way street and requires that people work in unison. I had no issues working with this loan platform and will recommend them along with the above personal responsibility needed in all business interactions. Stacy L.


  • author
    Leslie Siegel
    Apr 13, 2021
    Poor customer service

    Poor customer service. Tried to call the loan officer multiple times with no callback. Finally reached out to me days later. That to me is poor customer service and not the type of company I’d want to do business with. Thank u next!


  • author
    Hamideh Cole
    Apr 13, 2021
    They pull credit without permission or…

    They pull credit without permission or social security number and screw up your credit score. Unprofessional staff telling me in this country they can run credit without SSN. Edit: Andrew the manager was very professional and intelligent. When you submit the form online you’re giving permission to run your credit even without ssn, buyer beware it will ding your credit regardless of what their website says. Andrew does care about customers and getting best deal.


  • author
    Jamal Aldaas
    Apr 05, 2021
    Either a SCAM or worst customer service ever!

    Just had a hard credit pull literally last week and they connected me with a loan officer and said I was approved within hours! Now loan officer Anthonei Mitchell, who ran a hard credit pull on me hasn’t answered my call or texts for four days counting today! I call customer service and she says hold on while she connects me to a new loan officer because they assigned me to a loan officer who was currently out of office! (Wth????) they then put me on hold for 30 minutes only to tell me “sorry dog no loan officers are currently available to help you we will give you a callback within 24 business hours” to which I replied what the heck am I supposed to do these applications are time sensitive once approved and they don’t last a week before you have to run another hard credit pull to even see if I qualify again!! To which she responds “sorry man that’s the best I can do” and hangs up on me. What a freaking joke!!!!


  • author
    Indy Anna
    Apr 02, 2021
    Seriously starting to wonder if this is…

    Seriously starting to wonder if this is a scam company. I was almost instantly 'approved' but needed to call someone's direct number for 'more information' but that person never, ever answers their phone or responds to messages. I did get notification from my credit monitoring that they did a hard credit check, but that doesn't mean much. DO NOT RECOMMEND.