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CarsDirect Review
Reviews 147
CarsDirect
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CarsDirect
CarsDirect
Great
Reviews 147
Caroline Benton
May. 30, 2021
2 min read
Caroline Banton
CarsDirect summary
CarsDirect is a trusted name in the world of online auto sales and financing. The marketplace platform specializes in helping customers with past bankruptcies, weak credit, or no credit at all. CarsDirect has a vast network of private lenders offering competitive rates.
Pros
  • Simple and quick application process
  • Matches you with specific lenders that fit your needs
Cons
  • Lenders may continue to contact you even after you pick a loan
  • Not a direct lender, so rates and terms are not guaranteed

CarsDirect at a glance

4.6
Editorial score

Online experience

Good online resources, but no access to rates
4.0

Customer services and support

Multiple ways of reaching lender but limited hours
4.0

Loan Types

Offers all loan types
5.0

Repayment Flexibility

Offers flexible repayment plans & the option for special repayment programs
5.0

Eligibility (credit score)

Accepts all credit types
5.0

CarsDirect CarsDirect Visit Site

Suitable For?

CarsDirect could be the choice for you if you have poor credit, or no credit score at all, as there is no minimum score requirement, and many of its loan providers are happy to work with customers who are actively working to improve their credit. CarsDirect will even help you if you have experienced bankruptcy in the past. Thanks to a national network of partners, CarsDirect is well-positioned to secure you an offer from a local lender no matter where you live. 

CarsDirect Features

CarsDirect’s quick loan application can be completed in just minutes. The speedy matching process connects you with CarsDirect’s large network of national lenders as soon as the next business day. 

The educational resources on the CarsDirect website sets it apart from its competitors. The platform hosts an expansive selection of articles that cover topics such as loan application, finding the right lender, financing strategies, and empowering customers with tools to make the right decision. To help you better determine your pricing range and budget, CarsDirect features a handy loan calculator on its website. 

Highlights include:

  • A simple and speedy loan application process
  • Obligation-free application 
  • Loan offers within a day 
  • Loans available for all credit types
  • Option for loans with no money down
  • Extensive educational resources
  • A vast network of nationwide lenders

Application Process

The secure online application is obligation-free, so you are not required to choose a loan after submitting your form. The personal information that you provide helps CarsDirect pair you with the most appropriate lender based on your specific criteria. Information submitted on the form includes your email and phone number, social security number, and employment and financial information. CarsDirect prides itself on working with customers regardless of their credit background. Therefore, the platform does not have a minimum credit score requirement for loan applications. CarsDirect is flexible when it comes to borrower qualifications, but you must meet the following requirements:

  • At least 18 years of age
  • A minimum monthly income of at least $1,500 to 2,000
  • Proof of employment or income
  • Currently residing in the United States
  • Borrowers must be a citizen or legal resident of the United States

Once you have completed the initial pre-qualification form, CarsDirect will match you with several potential loan alternatives. You can then select the lender that is most suitable for your purposes. Once you have selected your preferred lender, you can finalize your loan terms and rates directly with that lender. Keep in mind that CarsDirect cannot guarantee any of the terms offered on its site. 

Loan Types and Terms

CarsDirect does not originate any of the loans listed on its website. Therefore, APRs, loan terms, and loan amounts will vary between lenders. You can still find valuable information, however, on the company’s comprehensive website.

CarsDirect works with several types of lenders, including dealerships, financial institutions, and alternative lenders. This means that the platform offers borrowers the convenience of purchasing and financing a new or used car with the same company. 

Some of the main services available include:

  • Loans for new and used cars with standard terms and rates
  • Loans for customers that have weak or no credit but still need to purchase a vehicle
  • Auto loan refinancing, which lets you modify your loan terms and rates and save on interest costs
  • Lease buyout loans that help customers finance their purchase of a car with a lease set to expire

How Safe is It?

CarsDirect has a transparent privacy policy that clearly states how it handles customer data. To connect a customer with a lender, CarsDirect must share personal information with its third-party clients. However, CarsDirect only gives customer data to companies who are affiliated with the company and Internet Brands, Inc. Customers also have the right to opt-out of certain data and cookie collections in many cases.  

Help & Support

CarsDirect representatives can be reached via a toll-free telephone number or by email. Waiting times for both channels are relatively short, and emails are usually answered within one business day. The company’s live chat is a distinguishing feature, which is available 24 hours a day.  

CarsDirect CarsDirect Visit Site

Final Word

CarsDirect has become a trusted name in the world of online auto sales and financing. CarsDirect and its affiliates specialize in customers with past bankruptcies, weak credit, or no credit at all. The marketplace platform features a vast national network of private lenders.  The application process is quick and simple, resulting in timely offers from interested lenders. CarsDirect has superior customer support and provides extensive educational resources on its website for less experienced borrowers. Overall, CarsDirect is an excellent option and resource for customers seeking auto financing regardless of their credit standing.

Physical Address

CarsDirect.com

909 North Sepulveda Blvd.

11th Floor

El Segundo, CA

90245


Caroline Banton
Written by
Caroline Benton
Caroline Banton is a freelance writer of business and finance articles that have been featured in The Huffington Post, The Motley Fool, Time, MSN, PYMNTS.com, GOBankingrates.com, SaleMove, and MyBankTracker.com. Before becoming a writer, Caroline had over fourteen years of experience working at the World Bank. Caroline has an MBA from Johns Hopkins University. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about CarsDirect
CarsDirect
Great
Reviews 147
on
Excellent
79%
Great
4%
Average
1%
Poor
2%
Bad
14%
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paul
6 months ago
Had the chance to buy a car thru…
Had the chance to buy a car thru Lachlan…great vehicle, great service, great price happy to recomnend to others
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leah mccombe
2 years ago
I bought a 2011Peugeot 308 sportium…
I bought a 2011Peugeot 308 sportium from cars direct in Braeside. It’s a hidden gem car sales yard with high quality second cars with low kms to suit all kinds of people and prices. I found Lachlan, and Aaden a pleasure to deal with, with great knowledge and customer service helping with every question I had. I highly recommend you get online check out there cars or even ring them to find you what you’re looking for. I’ll definitely return for my next purchase it might be a while though as the car I’ve bought is a beauty.
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scb
2 years ago
Stay away from this company
Not an actual loan company. They are just a broker. Got several local car dealers constantly calling which I absolutely did not want. No communication !!! Skip this place. Not transparent in any way.
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eric
2 years ago
when I first bought a car from…
when I first bought a car from Carsdirect in 2010 it was a wonderful experience. No hugging , no negotiating no up-selling etc. I was given the address of a dealer to go (after paying $500 deposit) and simply picked up my car. Fast forward 10 years: the site was probably bought by some "car dealer group" which connects you with local dealers followed by endless emails, text and phone calls-another words: back to the old, dreaded ways of car buying process. Don't give them your contacts-just use the site to check the options, colors, specs, invoice pricing, etc of your dream car.
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mr lynn
2 years ago
well worth a visit
emailed the other day asking if the car was still for sale then travelled 130 mile to look at the car. the car was sanitized ready for us to view, drive, what ever we wanted. we had the keys handed to us and then told to take our time and just give the guys a shout when we finished "No Hassle at all". to be honest the car was as described everything was what we expected. before we left we had a walk around and they had many people viewing the cars. they are the first we have visited with out the hassle they do actually leave you alone, it was so nice. We did not buy the car as it was £300 over our budget then needed the £150 tax plus told they ask for £50 to prep the car. So as they dont offer a discount for cash transaction even without a trade in, i thought £13k was enough to pay for the car. shame as i would have bought the car. Maybe its down to this covid and not getting to discuss who knows
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sanjeet
2 years ago
Excellent service and very…
Excellent service and very professional. Responded to my emails even after the purchase.
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richard
3 years ago
Expect Unending Email Spam from Third Parties
CarsDirect.com either sold or gave my name and email address to many spamming companies that have nothing to do with cars. In less than a week, I have received twenty-one emails from: Terminix, Dish Network, Andersen Replacement Windows, home warranty coverage provider, face mask seller, credit score company, roofing company, Sam's Club, Harry's Razors, Fidelity Life Insurance, ADT provider, Quicken Loans, and Mortgage News. I know that CarsDirect is responsible because I gave exclusively to them a shortened version of my name. All the spamming companies listed above used that abbreviated name in their emails to me.
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occams razor
3 years ago
Avoid at all cost
All they will do is take all of your financial information (including SS number) and then sell your info to car dealers. The car dealers will want massive down payments and offer 30-40 % interest loansharking. Avoid like the plague.
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peter parks
3 years ago
Not worth your time, go to the car brands website instead.
CarsDirect.com is nothing more than a dealer referral service. You can build and get MSRP price on a car, no different than going to the car brands website, then it will refer you to one of their "trusted" (read who pays them for the local referral) dealers. I was looking for info on a 2020 Ford Super Duty truck, CarsDirect was advertised as being able to give you the dealer invoice cost, which it could not per their live chat person. The CarsDirect vehicle build tool also was flawed, it would not correctly apply packages and add on items like you could on the Ford website.
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elmarie hayward
3 years ago
POOR SERVICE!!!!! Want to cancel deal within 7 days!!! They do not want to!!!!!! Broken car!!! Engin light on!!!!
After 2 weeks of delay, Cars Direct delivered my car on Saturday 2 November during the World Cup Rugby Finals. I noticed multiple faults on the car, none of which were declared by Cars Direct when making the deal. The main concern is that the car was delivered to me with the engine light on. I tried calling them with no success and the driver who delivered the vehicle said I should take it up with them on the Monday. On the same day of delivery, I made a list of all the faults and sent a what'sapp to one of the agents. On Monday, I couldn't get through to them. They were always busy in meetings or unavailable and promised to call but they did not. After days of fighting I told them within my 7 days period to cancel the contract and get a different car. They declined this request and said they needed to be given a chance to fix the car. I insisted that the car goes to a Nissan dealership to be fixed. Nissan gave them a quote and they said it was too expensive and that the car will be sent to one of their approved mechanics.  Nissan had to repair the brakes of the car as the car's brake was finished.  The wiper of the car was also broken.  They wonderd how did this car get its road worthy certificate?? I work and stay in Port Elizabeth and all of a sudden Cars Direct had no approved mechanics in PE and the car had to go to East London they said Nissans qoute was to expensive. At first, they did not want to give me the name or location of the mechanic and I only got the name when my car was returned and I had seen it on the paperwork. They got me a rental in the meantime and had my car in for 2 weeks for repairs. On the first day that I received my car back, the engine light went on yet again and the car stalled. The car came back with damage on the body (many scratches and it also looks like they bumped the car) and the majority of what they promised would be fixed was not fixed.  There were also lose engin parts laying in the back of my boot?????? Today is 6 January 2020 and I am sick of phoning them, sick of not being able to get hold of them and sick of trying to cancel this deal. I am paying a hell of a lot of money for this car. This stops NOW!! Persons involved in this deal: Sandy Mortlock Lorette Henning Pierre Cloete Lean Senekal (never calls back)
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a thena
3 years ago
Everyday I get a message from them and…
Everyday I get a message from them and there's no way for me to opt out. Thankfully I didn't give them a lot of information. If this is how they do business I would look for another company
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craig lane
3 years ago
SCAM
SCAM! DANGER ALERT! Sent my info out without my permission! They don"t get you a better price or interest rate. They just send your contact info out to companies that pay them for it.
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rihilah odeh hinostroza
4 years ago
Useless
Useless. Worthless. Did nothing but send me emails asking if X U Y or Z dealer contacted me. Never got a call or any help but they generated a lead for their affiliate partner who called 2-3 times a day about credit repair
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michelle keown
4 years ago
They approved me a car without a…
They approved me a car without a license and only had the car two weeks and the transmission went out and the two year ware wouldn’t pay for it
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lumina
4 years ago
Beware! SCAM!
Beware! Scam site! I signed up because they claimed they could show me the best lease deals....yet they don't show you anything...all they do is give your contact info to every local dealer in town....so as soon as you sign up your phone starts ringing off the hook. I mean seriously if I wanted to talk to a local dealer on the phone about a lease I would have called THEM. SCAM!
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nicole lee cottrell
4 years ago
Very professional and very helpful…
Very professional and very helpful friendly staff and good quality vehicles and very clean
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chase edwards
4 years ago
Unauthorized credit checks
Unauthorized credit checks. Do not use this company please. There are so many other TRUSTING, RELIABLE, UP FRONT, and HONEST lending and comparison sites out there. Cars Direct will use your information, ruin your credit score, and throw it back in your face. Do not trust this company or recommend them to anyone please. Spread the word or you might be the next victim in a long line of unwanted, unauthorized, and unnecessary hard hits to credit reports. If there was a way to submit review with zero or fewer star ratings this would be one of them. Avoid at all costs.
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rod
5 years ago
Excellent service from Jamie at…
Excellent service from Jamie at Braeside, was fantastic to deal with. Had a small problem with car after purchase was fixed without any hassles. Would recommend them.
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tomb
5 years ago
This company are one of the biggest…
This company are one of the biggest spammers in the UK.They send you texts which you cannot opt out of. They use foreign dialling numbers so you cannot complain about their spamming.I did not ask to receive texts from these spammers so I am very annoyed at their behaviour and their bad business model.
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robert reese lane
5 years ago
Dealers do not honor the prices posted…
Dealers do not honor the prices posted on your site. I will never use CarsDirect again. I find that bait an switch is rampant on your site and I am complaining to the New Hampshire Car Dealer Board and the State Attorney's Office.
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william billings billings
5 years ago
Goog to deal with
Good to deal with 😊
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amanda rush
5 years ago
You were right about the dealership!
You were right about the dealership! I walked in and drove out with a beautiful new car! I was skeptical (went to a different dealership, didn’t go well at all) but ended up at Pitre Kia and BAM! I was approved with horrible credit, and a repossession! Thank you CarsDirect made my Thanksgiving weekend 🚘❤️
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jill
5 years ago
Cardirect, Governor Road Braeside
I loved Cardirect in Braeside. So honest and reliable, and loving my new car. Thanks very much to Lachlan Cox the dealer. He was awesome! Cheers, Jill
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vicki knowles
5 years ago
Unauthorized Credit Inquiries
I have not looked for an automobile loan in over 5 years. As of the 17th of September I have NUMEROUS inquires on my credit report. I am disgusted beyond belief and will be looking into legal representation. Horrendous and fraudulent practices indeed!
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jayde downs
5 years ago
really happy with the service and …
really happy with the service and consideration of Lachlan
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jan gielen
6 years ago
excellent service!
excellent service!
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john breland
6 years ago
There adds are not true
Went to buy a car there add was not true, very disappointed
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marty schechtman
6 years ago
Cars Direct
Have bought cars from Cars Direct before with good results. Recently wanted to buy a Ford F-150 and got a price from them and then their dealer (Fiesta Ford of Indio Ca.) called and I went in to make the deal. When I got there they had added a premium to the vehicle and did not care a bit about cars direct. Not a good dealer for them to be associated with. They should know their dealers better.
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eva
6 years ago
BAIT AND SWITCH
this company is a joke - I inquired regarding a refinance - I have received numerous calls regarding my pre-approval to purchase a new car??? this is a total violation of FTC lending rules / and it is highly illegal I tried calling them to ask them to remove me so I can stop the phone calls and the unauthorized inquiries on my credit report i ALSO ASKED FOR CONTACT TO THEIR LEGAL DEPARTMENT- i was sent numerous emails with the same information regarding financing a new car??? this company is in violation of Lending Laws
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kevin
7 years ago
lots of good research
good reviews & research. well done.
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lucy martin
7 years ago
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jackie umstead
7 years ago
This service is a joke!
I spent a lot of time on carsdirect.com selecting cars and options I wanted. I got really great target prices. However, I received so many calls and emails from dealers asking what I wanted and giving me prices way above what carsdirect.com listed. I called carsdirect.com to complain and ask if they sent these companies the information I gave them. I was told that it was just a referral service and a price to try to negotiate for the cars. They did not give the dealers all the information I had given them. It was just a waste of my time! I could have just called the dealer and requested the internet sales and gotten more information and not wasted all that time.
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tam
7 years ago
Best deals found here
I really enjoy the deals CarsDirect posts. Found the best lease on my Prius from the site!
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mark mccready
7 years ago
The comparisons made it easy
My wife and I were having trouble deciding which car was the right one for us. CarsDirect was so helpful--their comparison tool made it really easy to decipher the differences between trims and option packages. We were torn between the Acura TLX and a Honda Accord--similar cars. After putting everything into the tool, it was easy to see that the TLX offered little extra value for the additional $5K. This plus the Accord had special financing-that sealed our choice.
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brett torgler
7 years ago
Good for used car shopping
It's great to be able to walk into a used car dealer with a printout and say I'm here to see this exact car... Way less dealing with sales staff, way better experience.
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william k
7 years ago
Awesome Car Buying Site
Anyone in the market for buying a new car should visit Carsdirect. I just leased a new a new Chevy Cruze thanks to the detailed lease info I found on Carsdirect. These guys are great; I highly recommend this website.
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jerry k
7 years ago
They got me financed!
I have some credit issues and had been turned down for a car loan by 2 different dealers. I found carsdirect on google and they were able to connect me with a dealer who specializes in helping people like me. I was able to get a loan and get a really nice 2013 nissan altima. I am really impressed by carsdirect.
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dick
7 years ago
They found me the cheapest price for my car
After checking a handful of online car dealers, I finally found Carsdirect, which really is the best out there. At one point I got confused (which ended up my fault) but I called their 1800 number and a really nice gentleman helped me out. I got my car for $800 less than what they told me on a different site.
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michael wang
7 years ago
Great reviews!
Carsdirect has a lot of great reviews and content that is hard to find elsewhere. They also have a lot of features that can help you decide what car you want, like the comparison tool.
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monica g
7 years ago
Excellent Car Pricing and Insight
CarsDirect has great pricing info on new cars and their content about each make and model is top notch. Great place to start the search for a new car.
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eric berlin
7 years ago
CarsDirect's target pricing helped perfectly at the dealership
After doing research on CarsDirect, I knew the target price I was targeting for the car and style I wanted. When the dealer's price came out to be very close to the target price I had confidence that I had the deal I wanted, and was able to happily drive off the lot with my new subaru forester!
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james longworth
7 years ago
Great Lease Deal
Had been looking at a Ford Escape for a while. Found a great lease deal through CarsDirect. Monthly payment of $219!
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brandon
7 years ago
Great site to buy a car
CarsDirect provides me with all the pricing information and vehicle information that I need. Very easy site to use.
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mf308
7 years ago
Pricing Insights were my favorite
Pricing insights (on top of good content) helped me the most
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baum
7 years ago
great experience
research and comparison tool very easy to use, love my honda accord.
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lynda
7 years ago
Easy to use website!
Finding a vehicle on the Cars Direct website was easy to navigate and very user friendly. I could search for a used vehicle or build a new one. A+ experience!
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raj
7 years ago
Purchased Chevy Volt
One stop place where I could find the car I like, read expert reviews and get great financing options.
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grace
7 years ago
good resources
purchased my car after submitting a lead through carsdirect.com, pretty good resources.
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neal
7 years ago
#1 way to buy a car
Carsdirect articles are so helpful and reliable. I check the lease deals every month.
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brian
7 years ago
Terrific source of info when purchasing
I found CarsDirect's info and tools to be invaluable in my search for my new 4Runner. I felt much more equipped to make my final decision than I would have been had I not had the advantage of their deep content.
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phil cozadd
7 years ago
Cars Direct gets it!
Very good site, informative.
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curt c
7 years ago
Great New Car Pricing Info!
These guys do a great job of providing current pricing and incentive info on all new vehicles. They also compile and analyze all monthly lease programs - this is a must read if you are in the market to lease. Great job CarsDirect.
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brandon darnell
7 years ago
Want to lower your credit score?
When you apply on cars direct they send your information out to dealers and allow them to run as many hard credit inquiries as they wish. Lowering your credit score. It happened to me. Peak kia in littleton, with the permission of cars direct did 3 hard credit inquiries on my credit report and lowered my credit score by around 30 points. And when I call them to complain they say they aren't responsible even though they are the ones giving your info away.
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jeff
7 years ago
Lure you in, with dishonesty
Lead you to believe that you can find a great least deal online and buy it online. But you fill out a form with all you information then your inbox and phone blow up. You never get a lease price.
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mike lane
7 years ago
Bait and switch.
Found the exact car I wanted on the cars direct locator, got a call from a girl on the east coast saying I'm a proved and what lot to go to, it was an hour and a half away. The car was not there but the dealership said it is on one of the 3 lots, so we did loan paperwork and everything was good exept they could not find the car.....anywhere.....not even on the sold list for the past year. Then...the expected, we can put you in this...or maybe this. I left, later the girl calls me again I tell her everything went well but the car vanished. She never did call me back like she said she would...bait and switch
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allison
7 years ago
I got a 2015 Camry
they were right. The deal I got for a 2015 was really good. The '16 looks really nice but I'd rather save the money. Glad I read about it before I bought anything. I feel like I got the best deal possible.
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jeff longworth
7 years ago
Great Help
Found an amazing Prius in just the color I wanted!
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jenny kim
7 years ago
Great resource!
CarsDirect is a great resource with a lot of good information! I got the best deal possible and saved a lot of money. Very happy with my experience and will definitely use again in the future. I highly recommend using CarsDirect!
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jennifer paine
7 years ago
Excellent Customer Service and Product
As a dealer, we are very pleased with CarsDirect.com. They offer a fantastic product for the consumer, making it easy for them to find the car they want, at a competitive price. From the dealer side, CarsDirect is very accommodating, and is always there to help. Highly recommended for both consumers and dealerships alike.
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nicholas paul alvarez
7 years ago
Excellent Company to go to When Car Shopping
If you are looking for a car and aren't sure about where to start, CarsDirect.com is where you should go. They provide information on local prices, financing, insurance, deals and detailed reviews of the cars themselves so that you can get an idea of what is really best. They will get you a free quote from multiple dealers so that you can walk into a dealership informed and that alone can help save you hundreds if not thousands of dollars from a negotiating standpoint. Excellent company. Highly recommended.
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britt loney
8 years ago
Good stuff
I've had 4 Civics and got them all through Cars Direct, no complaints or I wouldn't come back.
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chris thorne
8 years ago
Found it helpful
I've used carsdirect.com to get pricing on my last two cars. Was definitely helpful in getting a better price at the dealer. I've also used them to help compare different cars I'm thinking if buying.
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l jones
8 years ago
Bogus
Bogus claims. It's the same thing as walking straightforward into a car dealership. Nothing special. If you don't have what they're looking for you won't get what you're looking for just like a car dealership. All they do is shop your application around for a loan....LIKE A REGULAR DEALERSHIP.
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adreinne bonar
8 years ago
Great experience!
I used cars direct for the first time a few days ago was looking for a used car. I was contacted by a representative Max Romero who was awesome! Had a new car in two hours. Would recommend Cars Direct to anyone. I was a really easy and painless experience! Great experience!
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fred
8 years ago
Excellent exerience
CarsDirect "sent"us to Carbonne Honda in Bennington, VT. Excellent experience - sales staff was knowledgeable & nice. Plus we got a great deal.
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theo
8 years ago
love it
i love carsdirect. i bought all my cars here!
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syndi
8 years ago
Used Tundra
I used CarsDirect to find my 2010 Tundra. The process was seamless. I couldn't be more pleased. I'd recommend CarsDirect to my friends and family.
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paula banas
8 years ago
Helpful
This site did help narrow down selections and dealers in area.
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dg
8 years ago
Found a great car on CarsDirect
I was searching for a new Ford Focus for my girlfriend and getting frustrated with some of the other car research sites. CarsDirect was easy to navigate, provided accurate pricing especially with the options. We found a great dealership that helped us find the car she was looking for. I have recommended CarsDirect to all my friends.
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al
8 years ago
The CarsDirect Target Price helped me negotiate a better price
I used CarsDirect in my research process when buying my last car. I used their buying advice, and was able to find a local dealer that was miraculously able to quote me a competitive price over the phone and make the process easy. I don't think I could have negotiated the price I did without the CarsDirect Target Price.
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linzy
8 years ago
Painless and stressfree!
Our experience with CarsDirect was fantastic, everything went so smoothly it almost seemed to good to be true! Bernardo our representative was so helpful. We will only buy our cars from CarsDirect from now on.
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jenny c.
8 years ago
Extremely Satisfied!!
This is the third time I have purchased a vehicle through CarsDirect.com. I have been extremely satisfied with each experience. The ease of purchasing and zero haggling is what keeps me coming back. Robbie Payton was the customer service rep that handled my transaction. He was very efficient and understanding of the fact that I didn't have the time to deal with the smallest of details so he handled everything for me. The car is everything I was looking for and more. I recommend you contact him specifically for your next vehicle purchase. Jenny C.
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tom trela
8 years ago
They made buying a car a pleasure instead of a pain
I had a great experience with CarsDirect, and I wouldn't hesitate to recommend them. I didn't have to deal with high-pressure dealerships at all. The CarsDirect specialist I worked with, Bernardo Moretzsohn, was highly professional, spent a good deal of time with me on the phone, answered every single question I had and then found just the vehicle I was looking for. And then he had it delivered to my door. He was also a great help with financing and insurance, both of which turned out to be a bit complicated for me. I had the car within a couple of days after picking it out. Probably the best car-buying experience I've ever had.
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scott smith
8 years ago
Responsive, clear, and direct!
I had the pleasure of working with Bryan Hoff who led me through the carsdirect.com process. Bryan was responsive, quick, and tracked down my vehicle despite the scarce supply. There was no haggling - just a fair market price that the dealerships I had reached out to could not arrive at. I would recommend Bryan, and this service to anyone wanting to avoid the gimmicky dealership shennanigans. I'm just sayin'!
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todd dileo
8 years ago
2nd Car Purchase with CarsDirect.com
As always, carsdirect.com is such a cost effective way to buying a car! From getting the lowest possible price to having it delivered to your home, what more could one ask for? Well it gets even better ...Bernardo Moretzohn helped me get exactly what I needed. He service was outstanding; with his vast knowledge of every car make and style, and access to getting the best deal and features I could want in a car, to making it happen! Bernardo was a great guy to work with and I will continue to refer people to him. Thanks again Bernardo, and thank you CarsDirect.com!! - Todd DiLeo
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emily
8 years ago
I'm looking for a good car I can afford
Heard u have good deal on cars
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dilip patel
8 years ago
Excellent, quick service
I contacted them in the evening around 5pm. The rep(Ralph) called in an hour and after a few questions he said he would have a price in morning. The next morning after I got the price a deal was done in 2 hours, with out any hassle and annoyance of dealing with salesman at the dealership. I would recommend them to anybody. I have been telling everybody I got the car from CarsDirect!;))))
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leah bentley
8 years ago
My Expectations were Exceded on Every Level!
I was going to use the TrueCar service through my bank, but I was concerned about going to the dealership and getting the run-around and them trying to add to the price. My father had used CarsDirect a couple of times and decided he should go to their website to compare the price. He called me and told me what he had seen. I went to CarsDirect and never looked back. Not only did a get a deal beyond what I thought I could, they handled everything. I got exactly the car I wanted, and I never set foot in the dealership. My new car got delivered to me, and all I had to do was sign the paperwork!
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weixing
8 years ago
CarsDirect.com did a wonderful job
I was planing to buy a new car to replace my 97 Camry, which got 223k miles already. The automobile reviews said that the best family car is Honda Accord, and one of my colleagues recommended me to use CarsDirect.com. I submitted my favorite choice with attracting price on CarsDirect.com Monday evening (Sept 1). One of CarsDirect.com representatives, Bernardo, called me the second day, got information of our preference, and worked right away to search for the car in the San Francisco Bay Area. In the natter of few hours, he called back with good news, matching a car in Honda of Morgan Hill. Linn and Eric there did a wonderful work, especially Eric helped a lot, taking time to go through details of car's features, and answering questions. No price talking since CarsDirect.com did already, it made our purchase smooth and easy. I really appreciate the efforts of Berbardo from CarsDirect.com, and Linn and Eric from Honda of Morgan Hill. It took less than 48 hours from my request to that I got the car home, a wonderful experience to remember.
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david biller
8 years ago
Bernardo Moretzsohn and CarsDirect did a Great Job!
We just bought our THIRD CAR from CarsDirect, and it just keeps getting better and better! Bernardo Moretzsohn did a Great Job throughout the process! He was extremely professional and knowledgeable and followed through on every request. He was extremely responsive, but there was no hint of pressure.He was also very helpful and friendly! I give Bernardo and CarsDirect my highest recommendation for a perfect car buying experience
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mark brown
8 years ago
The best car buying experience ever!
Who would have guessed you could purchase a car in such an easy manner. This is the only way I will purchase a new car in the future. Thank you cars direct!
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brad green
8 years ago
Better price than dealer, fewer annoyances
Got a complicated custom order for a Mini Cooper exactly correct and for $1500 less than any of my local dealers. Delivery and financing went seamlessly
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jeff
8 years ago
They got me the best deal by far!!!!!!!!!!
I contacted carsdirect.com as I have used them in the past to find the car I wanted and a great deal. They did not disappoint me this time either! I was looking for a 2014 Prius 3 at my local Toyota dealer. They gave me they best deal they could, so they say....and then I contacted carsdirect.com and got a call back from Ralph. The guy is a professional at what he does. He found me the car I wanted but it was 150 miles away. Big deal I thought because his price was just over $1000.00 less than the local dealer's good deal. I contacted the local dealer and was told that carsdirect.com had other add on charges and that the other dealer would have to take a loss on the car to sell it at that price. Right....a dealer I don't know is going to take a loss on a new car just so he can sell it to me. What I have written is true and I'll tell anyone. I have already told my friends. Thanks Ralph and carsdirect!
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mike macdonald
8 years ago
We all deserve this car buying process.
Wow. Super happy from start to finish. No games, no gimmicks nor tricks. Just straight talk, great help, clear and concise info and instructions. Can't say enough about Cars Direct or about our CarsDirect rep who helped us a great deal. Great price too! Will use CarsDirect for every future car purchase.
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wayne ke
8 years ago
I won't buy a car any other way now!
I had gone to a local Lexus dealer and had been given an offer of $1400 off the MSRP price on the window sticker. My wife and I weren't convinced this was the best they could do, so we left. After hearing both positive and negative comments about CarsDirect, I took a leap of faith and gave them a try to see if they could help us out. And help they did. I understand some people are natural born hagglers. Some of us are not and really don't want to be. This is where CarsDirect works out for me - we ended up getting over $5800 off the MSRP price. Even though it is clearance time for the 2014's, I don't think we could have even come close to that price on our own. On top of this, Bernardo (our CarsDirect rep) was able to get us the exact car we test drove at that local dealership. Granted, the dealership rep was not all that happy, but hey - he was about to make an extra $4400 off of us were it not for CarsDirect so I don't really feel bad at all. Thanks for Bernardo Moretzsohn and CarsDirect for helping us get a great price and avoid all the pain that usually comes with car shopping. We are believers now.
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jennifer gardner
8 years ago
Leasing as easy as can be!
I just leased a 2014 Chevy Volt with the help of Daniel Ma at CarsDirect.com. Daniel was efficient, attentive, and very pleasant in my interactions with him. Unlike at a car dealership, where the hard sell seems an inevitable and off-putting part of the experience, Daniel was straightforward and did a great job of getting me an amazing lease deal without putting pressure on me. I highly recommend Daniel Ma and CarsDirect for purchasing or leasing a vehicle.
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maureen cottle
9 years ago
Out of my Jeep and into my 2014 Lexus IS 250
I noticed CarsDirect.com while searching the web for quotes on a 2014 Lexus IS 250. I had already gotten a few call backs and emails from dealers but really didn't want to deal directly through them just yet. I read about what CarsDirect.com did as far as doing all of the paperwork and negotiating for the customer. I thought I would give it a try. I filled out the form with make, model, color and options, and within 24 hours or so, I received a call/email from Denny Ynzunza. He emailed and called to confirm my request as well as to let me know he was searching and in contact with dealers to find the exact car. The blue color I wanted was difficult to find but he was working hard to locate one. He called to say he finally located one and he and the dealer were just trying to confirm it was available. Unfortunately, it had already been sold. We discussed secondary color choices and I said I would go with the red. Denny also asked about my trade in. He had a dealer that was interested and information and photos were sent. The offer was low and Denny suggested I may want to try CarMax. I had already gone to CarMax that morning and was offered a little less than expected but definitely more than the dealer offer. Denny then emailed finance forms for me to fill out to get me approved and requested a photo of my drivers license and insurance card. My car was found and Denny let me know that the dealer would be in touch once the car arrived. All in all, it took about 4 days from start to finish. The whole experience with Denny and CarsDirect was very smooth. He was there for any and all questions/concerns and I never felt unimportant or that I was a bother. I have already recommended them to family and they were impressed with my experience. Thank you so much Denny and CarsDirect.com!!
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michael nelson
9 years ago
Best car buying experience ever!
I initially worked with a dealer and had to cancel the deal when they kept adding new conditions. Mine was an all cash deal and should have been very easy. I then heard about CarsDirect and contacted them. The price they offered was superb. Once we agreed the deal was consumated - the whole process only took about 24 hours. I then picked up my new car and couldn't be happier. CarsDirect is the only way I will buy are car from now on!!
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scott mac dougall
9 years ago
Better Than Truecar
My company offers extra discounts through Truecar. After getting the quotes and phone calls from their dealerships, most of them could not readily provide the model and color I requested. I looked online and found CarsDirect. Not only did they have the model and color available, the car was $1200.00 less than Truecar's best offer. I work midnight shift, and when I was asked if I wanted them to handle everything, and then deliver the car to me, I jumped at the offer. The car was delivered to my home and I filled out the paperwork. The best car buying experience I have ever had.
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duncan thomas
9 years ago
my second car bought through Carsdirect over the past 10 years
Terrific service - knowledgable, thoughtful, thorough, very good communication skills, strong follow through....pricing was as competitive as all the others with 10x less hassle. Dealers were fabulous and knew exactly what was going on.
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david butcher
9 years ago
Best buying experience
It is simple and stress free buying from Cars Direct. Bought my last two cars though them.
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emil mcphanil
9 years ago
No complaints
No complaints with the service or prices.
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stephanie
9 years ago
carsdirect makes buying a vehicle so easy!
We have used carsdirect.com twice now! Both experiences was easy and painless. Thank you to Bernardo for the searching for the exact vehicle we wanted and for his patience.
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ken goodgold
9 years ago
Best deal I ever got on a new car, all done on the Internet in a few minutes.
I found CarsDirect on the Internet. I wanted a top of the line Town and Counttry Mini Van but figured I had to save a few more months. I input the options I wanted but hesitated when CarsDirect wanted my email and phone number. I decided to give it a try and entered the info. Within a minute CarsDirect came back with a price that was below invoice. When you added the Chrysler incentives it was impossible to pass up. Within 2 minutes I got an email from a local dealer saying they had the car I wanted and I should call them. I called them and made an appointment for the next day. The following day my wife and I went to the dealer, spent a few minutes with the delightful salesman and wrote a check for the car. As I drove it away, I was nervous. What happened to the fuss, the BS, the walking out and having them follow you.? This was the best new car buying experience I ever had.
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mat s
9 years ago
Great Service, Constant Contact!
Worked with a rep named Dan, great communication, constantly in touch. Was able to locate the vehicle I was looking for at multiple dealerships near me. Took out the hassle of car buying by being the direct middle man. Highly recommend this service to ANYONE good credit, or bad, looking for a car.
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holly h
9 years ago
Great experience and will likely use again
This was the third car I've bought through CarsDirect and the best experience yet. Ralph Guerra was very attentive and a pleasure to work with. I was very well informed throughout the process which counts for a lot in my opinion. Ralph did a great job insuring I got the truck I wanted at a good price. This was by far the best delivery experience yet on a CarsDirect purchase. The representative I was referred to was very organixpzed, thorough, and explained all very well. A bit of a hike from home, but well worth the trip - a real pleasure picking up my new truck!
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james
9 years ago
The process was quick, easy and efficient...
I needed a car really fast and CarsDirect made it happen...after talking with my Vehicle Specialist it took only 5 hours to have my new car delivered to my home...the price was the lowest in comparison with other dealerships and sites...they also helped me with the credit application...the service was top notch...thanks again Cars Direct!!! James
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david smith
9 years ago
Great service, and a pleasure to deal with. Most of all…no pressure!
It was a pleasure working with Robby at Carsdirect.com. They gave me a price, without all the pressure and games that the dealers put you through. I wouldn't go to a dealer again, except to look at the model I'm interested in. This is the second car we have purchased through Carsdirect.com, and I'm sure there will eventually be a third.
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mike b
9 years ago
The whole process was painless
Working with the service was quick and easy. A car was located quickly and anytime I had a question it was quickly answered to make the decision process simple. I got a great price and exactly what I wanted.
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dan lyon
9 years ago
Quick, easy, and hassle free.
I had the opportunity to work with Bernardo M. and CarsDirect recently and ended up leasing a 2013 Honda Fit. Bernardo was great, and was able to negotiate everything for me. When I went to pick up the car at the dealership, everything went very smoothly and there were no surprises. Overall, this was a great experience, and made the whole process painless and quick. I would highly recommend Bernardo and CarsDirect to anyone I know.