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Nationwide Car Insurance

Reviews 85
Nationwide
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Nationwide
Nationwide
Poor
Reviews 85
Katy Ward
Dec. 09, 2021
4 min read
Katy Ward
Nationwide Summary
Having been in business for more than 90 years, Nationwide is one of the world’s largest insurance and financial companies. With a wide range of personal and vehicle auto policies, the provider offers discounts of up to 40% to those who can demonstrate safe driving habits, while low-mileage drivers may also pay less for coverage.

Pros

  • Claim online, by phone, or in app
  • Clear transport claims process
  • Discounts for safer drivers

Cons

  • 24/7 phone support not available
  • Not available in every state

Nationwide at a glance

2.4
Editorial score

Insurance Features

This category measures the overall quality of the product
2.4

Discounts Available

This category measures the overall quality of the product
2.4

Customer Service

This category measures the overall quality of the product
2.4

Online Experience

This category measures the overall quality of the product
2.4

Direct Insurer?

This category measures the overall quality of the product
2.4

Nationwide Nationwide Visit Site

Types of Auto Insurance

Nationwide Car Insurance offers the following types of insurance.

Bodily injury liability

Required in most states, this type of coverage will help pay towards medical bills and loss of income if you cause an accident and another person is injured. 

Property damage liability

If you’re at fault in an accident, this coverage, which is a legal requirement in most states, will help towards repairing damage to other people’s vehicles or property, up to your coverage limit. It should also cover your legal defense if a lawsuit is filed against you. 

Personal injury protection

Compulsory in certain states, this type of coverage, also known as PIP, can help defray expenses such as medical bills and lost wages. Unlike certain types of insurance, this coverage operates on a no-fault basis, which means it will kick in regardless of who caused the accident. 

Uninsured motorist

If you’re in an accident caused by another driver who doesn’t have insurance, this type of protection covers your medical bills and loss of income. 

Underinsured motorist

This will protect you if you’re involved in an accident with a motorist who doesn’t have adequate insurance. It includes 2 parts: paying for damage to your and other people’s vehicles, as well as covering lost wages and medical bills. 

Medical payments

Often referred to as med pay, this type of coverage helps pay medical costs for you and your passengers. It may also fill the gap if certain costs, such as specialized nursing and dental care, are not covered by your health insurance provider. 

Collision

If you’re hit by another vehicle or object, or you hit another object, this type of protection will pay for damage to your vehicle. Crucially, this type of coverage will protect you regardless of who is responsible for the accident. 

Comprehensive

Also known as other-than-collision, this coverage will pay for damage to your vehicle as a result of vandalism, theft, and claims involving weather or animals. Towing and labor coverage If you’re in an accident and your car is stuck, broken down, or left inoperable, this protection will cover the expenses you incur as a result. 

Rental car expense

This type of coverage provides access to other forms of transport, such as rental cars, if your vehicle is in the repair shop. 

Gap coverage

If you’re in an accident and your car is written off, this type of protection may cover the gap between the cash value of your vehicle and the amount you owe on any financing. This means you won’t be left out of pocket.

Additional Features

You can also add the following to your policy. 

Accident forgiveness

If you’re involved in your first at-fault accident or receive a minor violation, having this coverage means the incident will not affect the cost of your future premiums. 

Roadside assistance

This type of coverage will provide you with 24/7 support if you need fuel, a tire change, tow, or jump start. 

Vanishing deductible

You’ll receive a $100 discount on the amount of your deductible for every year you maintain a clean driving record. In theory, your deductible could disappear entirely if you maintain a clean driving record for long enough. 

Total loss deductible waiver 

If your vehicle is written off, Nationwide will waive the damage deductible on your comprehensive or collision plan.

What makes Nationwide stand out?

Nationwide offers multiple ways to save money on your premiums based on your driving habits: 

SmartRide

This usage-based insurance program allows you to save up to 40% as a reward for your safe driving habits and offers an instant discount of 10% when you sign up. Once you’ve signed up, you can download an app, which monitors your driving habits and calculates your discounts. 

SmartMiles

With this option, you’ll pay a monthly rate for your insurance, which is based on the number of miles you drive. As well as a base rate, you’ll pay a cost per mile each month.

How to Apply

You can apply for a quote online or by phone, and can also choose whether to apply yourself or by finding an agent in your area. 

If you’re applying online, the first step is to enter personal information such as your name and the state you live in, and to select all insurance types you require (auto, home, or term life). 

You’ll then need to provide more in-depth information such as your:

  • Date of birth 
  • Sex 
  • Marital status 
  • Mobile phone number 
  • Email address 
  • Accident prevention course completion date, if applicable 
  • Driver’s license number 
  • Home address 
  • The address where your vehicle will be parked/garaged


The provider also requires details of the people you live with, such as their names, dates of birth, and relationship to the primary policyholder. 

You’ll also need to provide the following information on the cars you drive:

  • Year 
  • Make 
  • Model 
  • Body style 
  • Details of ownership or leasing 
  • Estimated weekly mileage 
  • Vehicle identification number


As you progress, the provider will suggest ways in which you can save, which includes discounts if you: 

  • Pay automatically through your bank account 
  • Have airbags 
  • Sign up for paperless documents 
  • Combine your home and auto insurance 
  • Maintain an accident-free driving record


Filing a Claim

You can file a claim online, by phone, or via Nationwide’s mobile app by providing: 

  • Your name/address 
  • Names /addresses of witnesses or injured people 
  • General loss information 
  • Your policy number, if available 


The provider recommends taking the following photos: 

  • Vehicle identification number 
  • Odometer showing current mileage 
  • Vehicle’s registration 
  • View at least 10 feet from each corner of the vehicle 
  • A view showing the front end/corner of the vehicle 
  • A close-up view and 10-feet away view showing damaged areas 


Once you’ve filed a claim, you can check its status via your online account.

Contact Details

One Nationwide Plaza, Columbus, Ohio, 43215-2220 

T: 1-877-669-6877 

Monday to Friday, 8am-6pm (ET)

Summary

One of the largest insurance providers in the US, Nationwide offers a wide selection of auto insurance policies, which includes options for safer and lower mileage drivers to drastically cut the cost of their coverage. We were particularly impressed by the clear and transparent claim process, as well as the freedom to file a claim via an app.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She enjoys identifying complex financial trends that make for interesting article topics.

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Trustpilot reviews
See what some customers are saying about Nationwide
Bad • Reviews 85
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6%
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2%
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Julie Ding
3 weeks ago
Thank you.
I have just spoken with a customer service officer named Reece who was professional, polite and knowledgeable. I had a general enquiry question and I was highly delighted with the outcome of the telephone conversation. Reece is an asset to the Nationwide Banking Group.
Dawson Diamond
9 months ago
SCAM AWARENESS
I am so greatfull to Nationwide for their excellent anti scam awareness. I stupidly got scammed on Facebook one evening and by the next morning at 8am I get a text message to contact them due to potential scam alert in my account. The Scammers had attempted to debit my account of hundreds of pounds but were not successful as nothing showed in the pending section of my account. When I told nationwide about the transaction that I had made the evening before they said they would try their best but to not get my hopes up and if they were successful, then money would be returned within 20 to 30 days With this the money was back in my account 24 hours later and for that I am so very greatfull - Thank you nationwide for being so vigilant and also helping me with a stupid mistake that I hope I will not make again.
Jo
Joan
10 months ago
Fabulous from start to finish.
Fabulous from start to finish. First claim dealt with and sorted. Informative, courteous, professional and respectful. Claim sorted within two days. Been with nationwide for a long time. Highly recommend. Thankyou.
Sa
Sarah
11 months ago
My first insurance claim
This was the first time that I'd ever had to claim through insurance, and I found the process a smooth and efficient one. The person who dealt with my case was calm, sympathetic and efficient, guiding me and helping me to value and quantify the damage done by a fire to my bedroom. I received the payout just over three weeks after the fire, and I can now start to get back to normal
Mw
Mr LEo wEir
2 years ago
Nina the branch manager at your…
Nina the branch manager at your Northwood bank went far beyond my expectations spent 2 hours sorting out my problems for me, as I have Parkinsons and as my passed away18 months ago this was so kind of her as I'm sure she's very busy, thank Nina once again from me Leo Weir
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