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Lemonade Car Insurance Review

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Reviews 889

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BestMoney Staff
Bestmoney Staff
Dec. 16, 20214 min read

Lemonade summary

Lemonade has made a splash in the insurance industry since launching in 2015 thanks to its affordable premiums and easy-to-use mobile app. The company recently added car insurance to its lineup, although it’s only available in Illinois for now. Policies start as low as $30 per month and come with free roadside assistance. In addition, Lemonade offers discounts for electric vehicles and good driving behavior.

Pros

  • Low premiums with discounts available
  • Environmentally friendly
  • Covers all types of accidents

Cons

  • Currently only available in Illinois
  • No phone support unless its an emergency crash

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What Makes Lemonade Stand Out?

Lemonade is known for beating average insurance prices, and its new car insurance policies are no different. Premiums start as low as $30 per month, and there are discounts available for good drivers and electric vehicle owners. When something goes wrong, Lemonade makes it simple to fix the situation. You can request free roadside assistance or file a claim through the mobile app. Lemonade policies cover all types of accidents, from crashes to cracked windshields to theft.

For now, Lemonade is only available in one state: Illinois. The company expects to move into Tennessee next, with more states to be added in the near future. It’s also important to note that while you can request help or file a claim through the mobile app, there’s no phone support unless you need emergency crash assistance. You also must keep location services within the Lemonade app on at all times when driving.

Who Can Benefit From Lemonade?

Lemonade car insurance is suited for a wide variety of drivers.

First, it’s a great choice for anyone on a tight budget since Lemonade’s premiums start from just $30 per month. In addition, Lemonade offers discounts based on your driving behavior. Safe and low-mileage drivers can qualify for lower premiums. 

Lemonade is also a good option for electric vehicle owners. Free roadside assistance includes emergency electric vehicle battery charging, and Lemonade’s policies also cover your vehicle’s wall or portable charger. Even better, electric vehicle owners can get a discount just for being environmentally friendly.

Lemonade is also a good car insurance option for environmentalists and do-gooders. In addition to built-in policy benefits for electric vehicle drivers, Lemonade helps offset your vehicle’s carbon emissions by planting trees on your behalf. The company also has a giveback policy, in which up to 40% of premiums that weren’t paid out as part of claims at the end of each year are donated to a charity of your choice.

Types of Auto Insurance

Lemonade offers the following types of insurance:

  • Bodily injury liability: This type of insurance covers medical bills and income loss for others in case you’re at fault in a collision. It’s legally required in most states.
  • Property damage liability: This type of liability coverage pays for damage to another person’s car or property if you’re at fault in a collision. Like bodily injury liability insurance, it’s required in most states.
  • Collision: Collision insurance pays for damage to your vehicle in case of a collision with another vehicle or an object like a utility pole.
  • Comprehensive: Comprehensive insurance covers damage to your vehicle from non-collision events such as theft, storm damage, and animals.
  • Uninsured/underinsured motorist: This type of insurance covers your vehicle and your medical expenses in the event that the at-fault driver in an accident doesn’t have insurance.
  • Medical payments: Medical payments coverage will cover medical expenses for you and your passengers, regardless of who was at fault in an accident.

Additional Features

  • Free roadside assistance
  • Free emergency crash assistance
  • Coverage for electric vehicle chargers
  • Plants trees to offset your car’s carbon emissions
  • Donates excess premiums to a charity of your choice
  • Discounts for bundling with home, renters, life, or pet insurance

How to Apply

You can apply for Lemonade insurance online. Just enter your name, birthdate, address, and information about your vehicles. Lemonade will fetch your driving records and offer an adjustable quote immediately.

Once you have a quote, you can adjust the amount of coverage you want and include or exclude optional coverage such as medical payments. Lemonade will update your quote as you make changes so you can see how your premiums are affected. Once you’re happy with your policy, you can check out online and your policy will go into effect immediately.

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Filing a Claim

You can file a claim with Lemonade through the mobile app or online. Lemonade uses artificial intelligence to walk you through the claims procedure, so the documentation you’ll need depends on your situation. Typically, you’ll need to take a few photos of damage to your vehicle.

Once your claim is submitted, you’ll be notified immediately if it’s approved. If it isn’t, an agent will get in touch within an hour to ask for more documentation or to explain why you weren’t approved. You can take your vehicle to any state-certified mechanic for repairs and Lemonade will reimburse you for the cost.

Contact Details

Lemonade offers customer support by live chat and email, 24/7. You can get in touch by phone, but only for emergency assistance. The company also has a blog and is active across Facebook, Instagram, and Twitter.

Email: carclaims@lemonade.com

Phone: (844) 733-8666

Summary

Lemonade car insurance is very affordable, with premiums as low as $30 per month. You can reduce the cost of your policy with safe driving or by bundling car insurance with another Lemonade insurance policy. All Lemonade policies come with free roadside assistance, and you can customize your policy’s coverage when building a quote. In addition, Lemonade plants trees for every driver who signs up and gives back extra premiums to a charity of your choice at the end of each year.


BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Lemonade
Lemonade
ExcellentReviews 889

Trustpilot reviews

See what some costumers are saying about Lemonade
Lemonade
ExcellentReviews 889
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Excellent
82%
Great
3%
Average
1%
Poor
1%
Bad
13%
  • author
    Alexander
    2 days ago
    Cancelation is super easy

    Cancelation is super easy! I never I had to file a claim. However setting up lemonade was easy, I didn't get spam emails from them, and canceling was super easy! Really impressed by their customer service and ease of cancelation!

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  • author
    Kristen S.
    3 days ago
    Still waiting on a claim…

    I’ve had Lemonade for the last 9 months. Previously, they were fairly responsive for a claim. I’ve been waiting 6 weeks for 2 recent claims without feedback about timeline expectations, aside from that the wait times are long, currently. My claims are small, but this unknown wait timeline would feel very stressful with a larger claim. I will update my review based on whether I hear back and if my claim is resolved.

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  • author
    Nathaniel Dohotariu
    3 days ago
    Very easy to use app.

    Very easy to use app. Claims are easy to submit. Got paid out in a few hours on 1 claim. Overall very good experience with Lemonade and would recommend for pet insurance!

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  • author
    Malte Müller
    Dec 04, 2022
    Alles super unkompliziert und schnell

    Alles super unkompliziert und schnell. Vielen Dank!

    ...

  • author
    Laura Volpe Reuther
    Dec 03, 2022
    WORST pet insurance experience ever…

    WORST pet insurance experience ever over the past 6 months, 2 dogs & 1 cat. They have flat fee reimbursement schedules country-wide that are ridiculously low, and then find every excuse not to pay claims. I dropped them - should've signed up for Nationwide, which sveral friends use and love their service.

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  • author
    william clyde
    Dec 03, 2022
    I was transferred to Kansas City for a…

    I was transferred to Kansas City for a one year contract to work there. I regrettably contacted an agent from Lemonade and told her I needed a contract for a one year. So they prorated a monthly payment based on that one year. Then after the one year ran out, they kept charging me. And then they put this burden on me that I had to give them a new lease wherever I lived, and I had to give proof that I ordered it the way I ordered it originally. They came at me with the most egregious legal rebuttal and refused to refund money on a rental that no longer existed. how would you like someone taking money out of your bank account based on an apartment that you had long since moved from. and how would you like to use the most difficult robot system that took everything you said as another robotic response. And the whole time it has the picture of some woman on it like there’s a real human there. If you wonder why millennials are so detached from reality it’s because they have been drinking evil toxic brew like this a.i. lemonade. It’s companies like this that make you wonder why your grandpa and your uncles died in wars to protect this country. to protect this kind of scum.

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  • author
    Jurgen Goor
    Dec 02, 2022
    Onlangs een aanrijding gehad

    Onlangs een aanrijding gehad. Lemonade heeft me ontzettend goed geholpen. Contact liep goed en medewerkers waren erg vriendelijk.

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  • author
    Jörg Fieseler
    Dec 01, 2022
    Schnelle Bearbeitung

    Schnelle Bearbeitung, freundlicher Service - alles passt

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  • author
    Bent de Vries
    Dec 01, 2022
    Erg tevreden!

    Erg tevreden! Na inbraak en inbreuk in onze privacy hebben we een vervelende week toch met een positieve noot af kunnen sluiten. De gebruiksvriendelijkheid van de app en het vlotte contact met de medewerker (afhandeling binnen 4 werkdagen) maakt onze ervaring erg prettig. Zou Lemonade bij iedereen aanraden.

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  • author
    Robichon Aurelie
    Dec 01, 2022
    Very helpful and understanding

    Very helpful and understanding

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  • author
    Jacey Jones
    Nov 30, 2022
    Don’t buy pet insurance from them

    Don’t buy pet insurance through them. They will search for the flimsiest of excuses not to reimburse you. Also, you have to go through a chat bot for everything which ends up taking longer than just completing a form. Nice UI but borderline unethical when it comes to fulfilling a policy.

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  • author
    Whitni Ciofalo
    Nov 29, 2022
    Lemonade takes the stress out of vet bills

    Lemonade makes vet bills so less stressful and filing and claim is a such a breeze. Plus, they're will to work with you when other (covered) issues arise in a non-covered procedure (ex: hernia found during a spay). All and all totally worth the money and the peace of mind knowing that my dog will be covered when unforeseen medical issues happen.

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  • author
    thib
    Nov 29, 2022
    Remarquables efficacité, amabilité et rapidité : EXCELLENT !

    J'ai choisi Lemonade parce que mon ancien assureur ne donnait plus satisfaction. Les tarifs étaient chers et les services s'étaient beaucoup dégradés. Assez désabusé, je me suis tourné vers Lemonade en me disant que les services offerts ne seraient peut-être pas fantastiques mais que le tarif était, au moins, bien plus intéressant. Après avoir dû actionner mon assurance à la suite d'un vol, tout a été traité sans mauvaise surprise, très facilement, avec une amabilité devenue rarissime et une rapidité remarquable. Alors que je sais être très exigeant, je suis particulièrement satisfait de Lemonade !

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  • author
    Tony
    Nov 26, 2022
    Filed my first claim and girded myself…

    Filed my first claim and girded myself for a complicated long process and a longer wait for my reimbursement! Boy was I wrong! The easiest process ever with a very friendly guide who led me through the process! My money came the next day.

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  • author
    Stephanie Leigh
    Nov 24, 2022
    Intention delays to unearth reason to get out of paying claims

    Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intential delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a month after the claim.

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  • author
    Sagar
    Nov 23, 2022
    Easy and quick processing

    Filling claim was easy, and processing was super quick.

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  • author
    Erin
    Nov 23, 2022
    Lemonade is worth it

    Super fast and easy claim refund on vet bills using the lemonade app. Everything is user friendly and easy to submit. Funds were in my bank account within 24 hours after submitting the claim. The prices are competitive and they offer preventative packages. I ended up switching to lemonade after adopting another family member. The comparable insurance premium price for both cats with lemonade was the same price as 1 cat with another provider.

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  • author
    Thomas
    Nov 22, 2022
    Quick and friendly response to my claim!

    Quick and friendly response to my claim!

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  • author
    Daniel
    Nov 21, 2022
    Support is non-responsive.

    Been having a problem with their website for well over a year making it very difficult to manage my insurance or get information needed by apartment company, banks, etc. After multiple attempts over the last year, the farthest I've ever gotten is "I'll look into this further and get back to you" which they never have.

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  • author
    Sean
    Nov 21, 2022
    Its supre easy to file a clame

    Its supre easy to file a clame! And the payout is fast and hastle free! Would recommend to any of my friends and family!

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  • author
    Fabienne Wisniewski
    Nov 21, 2022
    Schnelle Bearbeitung und Überweisung

    Schnelle Bearbeitung und Überweisung. Vielen lieben Dank für die unkomplizierte Unterstützung.

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  • author
    Lyna
    Nov 18, 2022
    Prise de contact rapide simplifiée un…

    Prise de contact rapide simplifiée un gain de temps pour les personnes qui n’ont pas forcément le temps avec la paperasse un échange avec le conseiller super rapide et facile. Au top 👌 je recommande énormément cette assurance c’est d’ailleurs chose faite j’en parle autour de moi surtout grâce à son prix attractifs. Vous devriez même commencer à penser aux assurances auto je serai cliente à coup sûr.

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  • author
    Eddy
    Nov 18, 2022
    Worst company ever

    Worst company ever. I canceled our policy by phone a year ago just to find out they not only did not cancel my policy for my dog but charged my credit card account twice every month. Hate this dishonest, fraudulent, thief company. Anyone ever tell you how difficult it is to prove something when the company refuses to acknowledge your emails and calls? DO NOT DO BUSINESS WITH THIS COMPANY.

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  • author
    tamara hansma
    Nov 18, 2022
    Ben helemaal tevreden

    Ben helemaal tevreden

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  • author
    Matt P.
    Nov 18, 2022
    Best home insurance EVER

    Really great insurance brand and helpful staff. Insurance maxe easy and simple

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  • author
    Gino Spring
    Nov 16, 2022
    Einfach und unkompliziert

    Danke für die unkomplizierte und überaus freundliche Unterstützung in meinem Fall!

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  • author
    Esther
    Nov 16, 2022
    Binnen een paar dagen geregeld!

    Aangifte doen is heel simpel en er wordt heel snel gereageerd. Daarnaast was de afhandeling van mijn claim binnen 3 dagen geregeld. Heel fijn!

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  • author
    Alireza
    Nov 16, 2022
    Dankeschön alles bestens ich bin 100%…

    Dankeschön alles bestens ich bin 100% zufrieden.

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  • author
    Leonard Speer
    Nov 15, 2022
    Unkomplizierte Abwicklung

    Schnelle Abwicklung, sehr freundlich und sehr unkompliziert!

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  • author
    Nikolai
    Nov 15, 2022
    Toller Service

    Toller Service, sehr schnell und unkompliziert! Beste Hausratsversicherung

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  • author
    Amir
    Nov 14, 2022
    THIS IS A SCAM

    Just go with something else I insured my healthy 2 months old puppy and he got diarreah as every dog gets at some point and it is really common. They tried to find something for more than 1 month to close the claim. Eventually they said the "diarrhea" was a pre-existing condition for my pup. This was a $200 bill that was going towards my deductible. So based on their logic, anything is pre-existing condition and you should and could not trust lemonade for any bills. After this decision I immediately cancelled my insurance and reach out to them. I did not receive any call backs nor more discussion on their decision. So not only you cant trust them, they don't even care about you. THIS IS JUST A SCAM. go with something else.

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  • author
    PierreS
    Nov 15, 2022
    Claim burglary in France

    Had a claim for a burglary in our private closed garage box in the basement of my building. Their reactivity was quite impressive. Questions asked were very on spot and they did not try to find ways to avoir paying the claim. Once I transmitted police report and proof of ownership of good stolen the process has been very slick and quick. Special thanks to Héloïse our claims handler.

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  • author
    Lily
    Nov 14, 2022
    Super expérience malgré les circonstances !

    très compréhensif et très à l’écoute, très gentil en son général et ne me parlait pas comme un robot (comme on a l’habitude avec les assurances), c’était une expérience agréable malgré les circonstances! Je recommanderai a mes proches :).

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  • author
    Stephanie
    Nov 12, 2022
    Wat een Toppers bij Lemonade!

    Wat een Toppers bij Lemonade! Na een doorgezakte bank heb ik via de app een claim ingediend en werd heel snel en erg vriendelijk geholpen. Er werd echt geluisterd en naar een oplossing gezocht. Uiteindelijk (binnen een week) mocht ik een nieuwe bank gaan halen. Echt top! 🙏

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  • author
    Bretonnier
    Nov 09, 2022
    Rapidité

    Rapidité, professionnalisme, expérience très positive.

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  • author
    Biscuit
    Nov 09, 2022
    my first claim with Lemonade and it was…

    my first claim with Lemonade and it was quick, online, approved there and then, impressed , keep it on.

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  • author
    Rachael Fisher
    Nov 06, 2022
    Lemonade Insurance Day 1

    Day 1. They sent me a link for their app, it is super friendly! Will definitely go over all my pet records to confirm my cat has a clean bill of health. Will keep you posted! But so far the communication is 180 from Spot which is appreciated and refreshing. It’s a level of transparency all insurance companies should have.

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  • author
    C. Schuster
    Nov 04, 2022
    Puppy issues are unknown to underwriters...

    The company itself is great for wellness coverage and yearly shots. Where they lack any knowledge at all is when it comes to working with puppies and their "illnesses" that they get from birth. Worms being the most common thing a puppy gets from it's mothers. Almost all puppies need to be de wormed and it's usually a three time process, found at the time of the first vet appointment. This company wants your to get a vet exam as quickly as possible, but then the puppy if it has worms will not fall into the illness wait period of 14 days. So they deny the claim for the de worming which really isn't expensive, but it's the principle of the situation. By wanting you to use the wellness on a puppy they intern eliminate the ability to be refunded for de worming, which again a high percentage of puppies have from birth. I defiantly will be looking next year for a better pet insurance company.

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  • author
    Noée Durieux
    Nov 04, 2022
    Assurance réactive et efficace je vous…

    Assurance réactive et efficace je vous la recommande ! Mon sinistre de bris de glace a été pris en charge dans les jours qui ont suivis.

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  • author
    Mathilde
    Nov 03, 2022
    Expérience au top

    Expérience au top! rapide, à l écoute disponible que ce soit le conseiller de mon dossier de sinistre qui a était vraiment rapide clair et humain ou le service client qui réponds rapidement aux questions et anticipe même les demandes. Merci à toute les equipes

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  • author
    Camilo Cuevas
    Nov 03, 2022
    This insurance is very good

    This insurance si very good, easy to use, everything what can be automated has been automated (for the good). Stuff is very friendly and they are quite fast. I can only recommend this insurance.

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  • author
    jofra
    Nov 02, 2022
    Schnelle und unkomplizierte Abwicklung…

    Schnelle und unkomplizierte Abwicklung des Schadenfalls. Damit hatte ich nicht gerechnet. Toll!

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  • author
    Elisabeth Muratet
    Nov 02, 2022
    Bonne prise en charge d’une déclaration…

    Bonne prise en charge d’une déclaration de sinistre : rapide et efficace

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  • author
    Adis
    Nov 01, 2022
    super happy with the attention and the…

    super happy with the attention and the service is excellent

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  • author
    Tirzah Richmond
    Nov 01, 2022
    Absolutely worth it!

    It was super quick and easy to sign my animals up for insurance, and submitting a claim takes 5m! Absolutely worth it.

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  • author
    Andrew Harris
    Nov 01, 2022
    Expired my policy with hardly any notice

    Insured me for twelve months and then denied me a renewal because of my roof’s age stating their underwriters determined my roof is too old. My roof has no damage, no leaks, but is admittedly is at the end of its lifespan. They didn’t even give me an opportunity to replace the roof before sending me an email that they were not going to renew my policy. One email, no call, no letters… one email. Now no company will insure me because my last policy expired. Stay far away!

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  • author
    Heidi V.
    Oct 30, 2022
    Awesome and Easy Processes

    Every process I’ve had to go through so far has been amazing! They state things very simply, help with any questions, and are very quick with getting things needed done.

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  • author
    Rob
    Oct 29, 2022
    Huge price increase

    Been a customer for 2 plus years, premium increased each year without fail, the latest being around 50% increase per month! All this without ever filing a claim. Cannot recommend

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  • author
    Jonas Schneider
    Oct 29, 2022
    amazing support

    amazing support, super fast and very personal. it's great communicating with an actual human being and not just a bot. 5 stars for Michiel for his amazing support.

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  • author
    Dee
    Oct 29, 2022
    Watch out for hidden disqualifiers

    Poor customer service, and hard to get questions answered. They make it too easy to sign up without disclosing some things that will disqualify your coverage- such as- if you live even part time in a state they don't cover, they will cancel your policy and no refunds, besides no coverage. They have little disqualifiers you don't see when you sign up. :-(

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  • author
    Hasan Masood
    Oct 28, 2022
    Absolutely the worst insurance company

    Absolutely the worst insurance company. Only good thing About them is there app and website. But when it will come to reimbursing for claims they are nightmare. Stay away from this thug company and go with companies who have been in business for decades. This company is just an experiment with no ethics value. Do reach out to me and I'll show you long chain of emails with there agents including the CEO. They will keep stalling your claim.

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  • author
    Sai Indrakaran Reddy Charabdi
    Oct 26, 2022
    Professional Insurance company a tech ting

    Lemonade is a very professional insurance company, i have been insured with lemonade for over 2 years now , the best part is they are different from other traditional insurance companies and the usage of tech in the claim process is fantastic. I have recently claimed for my theft of bicycle , the claim got resolvd under 24 hours Thanks a lot to Emira for processing the claim quickly

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  • author
    Fayssal Abrighach
    Oct 25, 2022
    TOOP !

    TOOP ! Suivi individuel et personnalisé, très réactif de leur part! Première fois que ca se passe bien pour moi avec une assurance ! Je ne regrette pas mon affiliation. Encore une fois, MERCI

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  • author
    Andra Vanghelie
    Oct 24, 2022
    The way it should be

    i've been with lemonade for years, and recently filed my first claim. it was all done within 2 days, no hassle, no asking for papers from 5 years ago. really, a refreshing experience.

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  • author
    Emmanuel R
    Oct 24, 2022
    Ergonomic, simple and clear

    The application is well done and ergonomic. It was overall an easy process for me to sign-up and to process a claim. The support service is quite good and responsive and they are approaching clients claims with empathy.

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  • author
    Kaspars Koo
    Oct 24, 2022
    Awesome

    Awesome - very satisfied

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  • author
    NC
    Oct 23, 2022
    Premiums Skyrocket Quickly

    Premiums for this pet insurance skyrocket within a couple years without any claims or pre-existing conditions. Don’t waste your time.

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  • author
    Susan
    Oct 23, 2022
    This was my first claim experience with Lemonade since Rosie…

    This was my first claim since Rosie joined Lemonade. It was her annual physical so no issue. Jim made it very easy to submit the claim and payment was received within 24 hours....I needed my Jim to assist with uploading the paperwork but the process is easy. Very happy so far!

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  • author
    Aglaya Batchvarova
    Oct 21, 2022
    Great

    Super fast response times, very easy to use!

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  • author
    L.J.
    Oct 21, 2022
    Fijne verzekering met duidelijke app

    Heel tevreden met deze verzekering. We zijn goed geholpen met onze claim. Fijne communicatie en duidelijke, makkelijk te gebruiken applicatie.

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  • author
    Christian
    Oct 20, 2022
    Beste Versicherung

    Tolle App, super freundlicher und hilfreicher Support, guter Preis

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  • author
    anita
    Oct 19, 2022
    Unprofessional

    I wrote an email to have an upadte regarding an add-on for my next year policy and someone named Christine Burke replied Christine Burke Oct 19, 2022, 16:23 EDT Have no idea who TOM is – you have the wrong email what is wrong with this person? Tom is my pet thats been insured since adoption date

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  • author
    Roberto Mazzaro
    Oct 19, 2022
    Professional ,fast and friendly

    Was a good experience because I was in trouble with my bike stolen and they was fast , professional and friendly so the best for an experienced when you need someone that help you ... Thanks alot to Emira and of course Lemonade Roberto

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  • author
    Kathryn
    Oct 19, 2022
    Lemonade is so *refreshing*

    If only health insurance were this easy… I use lemonade for renter’s and pet insurance. Claims are paid so fast, their A.I. is insanely good, and their customer support is great too. I feel like I understand my policies and the app is weirdly fun to use. Lemonade is so *refreshing*.

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  • author
    Mariana Bravo
    Oct 18, 2022
    Bike stolen

    After my bike was stolen, I had the most amazing experience with Lemonade! All the process is very good :)

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  • author
    Myriam
    Oct 18, 2022
    Professionnelle réactive

    Professionnelle réactive, efficace et très humaine. La gestion de mon sinistre a été gérée d'une main de maître, je recommande.

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  • author
    YR Wang
    Oct 18, 2022
    gute Versicherung, gute Erfahrung!

    Nach einer kurzen Erklärung und Hochladen von Informationen wurde mir heute mitgeteilt, dass ich den vollen Betrag von Schaden erhalten werde. Der Service war sehr schnell, freundlich und kundenorientiert und ich werde Lemonade meinen Freunden weiter empfehlen.

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  • author
    Antoine Jeantet
    Oct 18, 2022
    Bien plus qu’une assurance en ligne !

    J’ai souscris à Lemonade pour son prix compétitif. Quand j’ai subi un cambriolage récemment j’ai été agréablement surpris de la simplicité d’usage, j’ai même été contacté par un conseiller le jour suivant, qui a été à l’écoute et extrêmement humain et serviable. En moins d’une semaine mon sinistre est réglé et indemnisé. Je recommande les yeux fermés !

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  • author
    Julien Djaffar
    Oct 17, 2022
    Service rapide et à l'écoute juste la…

    Service rapide et à l'écoute juste la franchise un peu élevée

    ...

  • author
    Fabienne
    Oct 17, 2022
    Een prettige verzekeraar

    Een prettige verzekeraar. Via een app alles indienen, en heel vriendelijk contact vanuit het kantoor. duidelijk qua communicatie en wat je moet aanleveren voor je claim. ik ben zeer tevreden.

    ...

  • author
    Sjalien Jacobsz
    Oct 16, 2022
    Verzekering van Niks

    Verzekering van Niks maak een claim zeggen ze dat er ongebruikelijke dingen zijn niks ongebruikelijks aan een kapotte pc en nu zeggen ze uit het niets me verzekering af niet hier afsluiten jullie horen nog van me advocaat!

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  • author
    Canovas Stéphanie
    Oct 14, 2022
    Plus que satisfaite des services de…

    Plus que satisfaite des services de Lemonade, de la facilité pour le joindre et de leur rapidité dans leurs réponse. Je conseille vivement

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  • author
    Natacha H.
    Oct 14, 2022
    Super assurance

    Super assurance, hyper réactif, voire proactif, le contact est simple, et les remboursements ne trainent pas, à condition bien sur, d'avoir toutes les factures à disposition. Je recommanderais les yeux fermés.

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  • author
    Antoine Bézy
    Oct 13, 2022
    Assurance qui n'assure pas

    Après un dégât des eaux venant de mon voisin du dessus je déclare le sinistre à Lemonade. Cette assurance ne couvre pas les dommages à vos murs si vous êtes locataires car "les murs et la peinture appartiennent au propriétaire". Et ils m'expliquent ensuite que le propriétaire peut utiliser son assurance mais que Lemonade ne fait pas partis de la convention des assureurs et que donc il n'y aura pas d'indemnisation. Un système bien ficelé pour éviter d'indemniser quoi que ce soit. Un assureur qui n'assure pas. Du jamais vu.

    ...

  • author
    Sander Goorden
    Oct 13, 2022
    Lemonade maakt het waar..

    Ik heb jaren geen verzekering gehad door mindere ervaringen in het verleden. Er werd uiteindelijk nooit wat vergoed omdat ze altijd wel een loophole vonden of een uitzondering op de regels. Lemonade beloofde het anders te doen, dus sloot ik weer een verzekering af. Na waterschade door fout bij installatie van de nieuwe vaatwasser werd ik snel en duidelijk geholpen door Tanja. Ze stelde duidelijke vragen en reageerde bijzonder snel. Nog dezelfde middag was de claim behandelt, goedgekeurd en het geld overgemaakt. Inclusief een duidelijke, heldere onderbouwing van het bedrag wat vergoed werd. Niet alles kon vergoed worden en dat had ik ook zeker niet verwacht, maar onder aan de streep kregen we meer vergoed dan op gehoopt! En waar ik dacht dat het maanden zou gaan duren was dit uitzonderlijk snel rond :) Vertrouwen hersteld in dat het dus ook écht anders kan, super!

    ...

  • author
    Jonathan
    Oct 12, 2022
    Really easy to deal with

    Really easy to deal with When you email - you get real people The app for claims is smooth, and can be approved extremely easy if it's a clear case (mine was a clear theft of my bicycles outside of my home) 10/10 - the best experience I've had with insurance !

    ...

  • author
    Rajveer Shringi
    Oct 12, 2022
    Works seamlessly

    I have had their 3rd party liability insurance along with theft protection add on since 2021. Last week I filed for a claim (stolen bicycle). The whole process took me less than 10 minutes and the claim was processed in less than a minute once submitted. I am delighted with the experience, from signup to claiming and resolving any additional queries. Can highly recommend.

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  • author
    Vinnie de Laat
    Oct 11, 2022
    Fijne en snelle afhandeling.

    Fijne en snelle afhandeling.

    ...

  • author
    R. Mooring
    Oct 11, 2022
    Een voorbeeld voor andere verzekeraars!

    Een voorbeeld voor andere verzekeraars! Simpel via de app hou je alles bij. Bij claims gaat de communicatie uiteindelijk over in email. Ze blijven netjes en correct en doen niet moeilijk als je een claim in dient. Uiteraard vragen ze om wat bewijslast, maar dat lijkt me logisch. Ze komen hun afspraken na. Snel geregeld. Goede prijs / kwaliteit. Aan te bevelen!

    ...

  • author
    Olivia H.
    Oct 11, 2022
    I love the simplicity and transparency…

    I love the simplicity and transparency of Lemonade. It's easy to see your coverage options, understand your plan, and file claims. Having pet insurance and specifically Lemonade provides me with peace of mind because they're so easy to work with. I don't worry about hidden fees - what you see is what you get. Their customer service is excellent. They've always been super kind and responsive to me, and explained every detail of the claims process.

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  • author
    Sammy Kuhn
    Oct 11, 2022
    Every message I get has been so…

    Every message I get has been so personal and so happy when I have had to bring my puppy Knox into the vet. It is always a really stressful time when something is wrong with your dog and Lemonade always acknowledges that they hope he feels better or that they are glad he is better with emojis or videos and its just FIRST CLASS! It's incredible. They have also been very fast in getting our claims resolved and we are very thankful for that as well. I switched from another insurance company to Lemonade a few months back and that was one of the best decisions for Knox that we could have made! Definitely a loyal Lemonade Family now!

    ...

  • author
    Bastian Bauwens
    Oct 11, 2022
    Schützt wie eine Versicherung, ist aber nicht so nervig

    Lemonade fühlt sich nicht so nervig an wie eine Versicherung, ist aber im Schadensfall für einen da wie eine Versicherung. Absolut zu empfehlen! Ich bin schon seit einigen Jahren Kunde von Lemonade und großer Fan der App und der Kommunikation. Hatte jetzt einen Fahrraddiebstahl-Schaden. Die Abwicklung war freundlich und problemlos und ging schnell. Zu keiner Zeit hatte ich das Gefühl, Lemonade würde sich um die Regulierung drücken wollen. Im Gegenteil, man hätte mir mehr ausgezahlt als mein Fahrrad gekostet hat, weil das Modell in der Neuanschaffung teurer geworden ist. Nur gut zu wissen: Man muss sich damit wohlfühlen, die Abwicklung per App oder E-Mail vorzunehmen. Für Technik-Muffel oder Verfechter der „alten Welt“ mit Papier ist Lemonade nicht zu empfehlen. Ich bleibe ein Fan.

    ...

  • author
    Janka Klein Entink
    Oct 10, 2022
    Helemaal top!

    Helemaal top!! Super gemakkelijk om via de app met behulp van AI je claim in te dienen. Wanneer je dit hebt gedaan, wordt je claim persoonlijk behandeld door een van de Lemonade medewerkers. En ook dit gaat super snel! Ik had ook nog per onteluk niet het goede bedrag ingevoerd, maar dit kon ik aan de telefoon gemakkelijk aangeven en werd probleemloos gewijzigd. Kortom; top service!! Ik ben helemaal happy.

    ...

  • author
    Rick Geary
    Oct 09, 2022
    Filed a claim for wellness checkup

    Filed a claim for wellness checkup. Submitted the claim. Received funds to my checking account in 24 hrs. Easy peasy….

    ...

  • author
    Carolyn Frankhauser
    Oct 08, 2022
    I used the app to file a claim

    I used the app to file a claim, it was so easy and fast. You are walked through the whole process and Jim was available if I had any questions. My claim was processed, approved and payment sent in less than 2 minutes!!

    ...

  • author
    Jessica
    Oct 08, 2022
    Quick and efficient

    I have the wellness plan for a puppy and received my first reimbursement for his exam. Took about 3 minutes answered a few questions took a picture of my receipt and my funds were already back enroute to my account. So far so good 2 thumbs up!

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  • author
    Stephan Wheelhouse
    Oct 07, 2022
    heel snel de claim afgehandeld.

    heel snel de claim afgehandeld.

    ...

  • author
    KJ
    Oct 07, 2022
    Makes life easier

    This business is great to work with. Lemonade always communicates clearly with me and is SO EASY TO USE. Let's face it, we're all so busy these days that if something's too complicated, there's no time for that. Lemonade also seems trustworthy and genuine.

    ...

  • author
    Silas
    Oct 07, 2022
    Ich hab nach Schlüsselverlust die…

    Ich hab nach Schlüsselverlust die Kosten für den Austausch erstattet bekommen. Die Kommunikation war sehr freundlich und auf Augenhöhe. Ich mags einfach, diese Art sollte überall ankommen.

    ...

  • author
    Leila
    Oct 06, 2022
    Top, héél tevreden

    Het bestaat gewoon bijna niet meer maar achter dit bedrijf schuilen gewoon echte mensen die écht met je meedenken. Het is echt al zoveel stress als iets misgaat waardoor je de verzekering moet aanschrijven en ik ervaar het als een grote drempel. De app is heel makkelijk in gebruik en het contact via de mail ook. Voor mij (iemand met een bepaalde beperking) vond ik het contact heel laagdrempelig en warm. Het gaat hun niet alleen maar om geld aftroggelen en verzinnen hoe ze jou niet moeten betalen. Ik ben heel goed geholpen en tevreden over mijn verzekering! (en over Michiel!)

    ...

  • author
    Nad
    Nov 07, 2022
    Résiliation abusive et injustifiée

    J'ai souscrit à Lemonade pour son prix attractif, son app digitale très user friendly et la rapidité/ facilité dans les démarches. J'ai malheureusement eu des sinistres et à chaque fois Lemonade a été réactive et pro active dans l'aide apportée, alors que les litiges n'étaient pas de mon fait, et qu'ils n'étaient donc pas tenus d'intervenir. J'ai renouvelé mon abonnement chez eux. Cependant Lemonade m'a résiliée alors même que les sinistres n'étaient pas de mon fait. Depuis, plus de nouvelles de leur part pour savoir comment souscrire chez un nouvel assureur sachant que ces derniers refusent les personnes résiliées. Le caractère injuste d'une telle résiliation terni considérablement leur professionalisme.

    ...

  • author
    Fabienne
    Oct 06, 2022
    Heel vriendelijk en duidelijk in de…

    Heel vriendelijk en duidelijk in de communicatie. Als iets wat langer duurde krijg je updates van hem en stuurt reminders wanneer ik laat was met iets insturen oid. Fijne samenwerking

    ...

  • author
    Veronica Rusnak
    Oct 05, 2022
    This was a quick and easy transaction

    This was a quick and easy transaction. highly reccomend.

    ...

  • author
    Noel Henry Jr
    Oct 05, 2022
    Quick & easy

    Super fast, and simple claim application. Recieved the reimbursement in minutes. First time dealing with an insurance claim, glad I chose Lemonaid

    ...

  • author
    Maurits Zwarenkant
    Oct 04, 2022
    Lemonade verzekeringen.

    Sinds een paar jaar verzekerd bij Lemonade. Twee keer pech gehad maar netjes en snel afgehandeld.

    ...

  • author
    Anthony Moulin
    Oct 04, 2022
    Suite cambriolage - tres bonne expérience avec Lemonade !

    Suite à un cambriolage de mon domicile. Facilité d’utilisation de l’application Lemonade pour déclarer l’accident et transmettre les justificatifs (factures, etc.) des objets volés. Interlocuteur Lemonade réactif durant toute la durée de gestion du dossier. Points récurrents pour suivre l’avancée du dossier. Clôture du dossier tres satisfaisante ! Je recommande ! Une nouvelle vision de l’assurance habitation, une nouvelle ère ! Les assurances « classiques » ont du soucis à se faire.

    ...

  • author
    Ed
    Oct 03, 2022
    Goed en snel

    Fantastische verzekeraar. Schade door eigen toedoen gemeld op een zaterdag en op maandag al afgehandeld en waarde van een vervangend product uitgekeerd.

    ...

  • author
    Anoniem
    Oct 03, 2022
    Snel, zorgvuldig en adequate afhandeling

    Snelle en adequate afhandeling van mijn schadeclaim

    ...

  • author
    Mevr. K.
    Oct 03, 2022
    Snelle afhandeling van de claim

    Snelle afhandeling van de claim, erg vriendelijk, goede contact via mail, en snelle website via app.

    ...

  • author
    Victoire Rey
    Oct 03, 2022
    Ultra réactifs

    Ultra réactifs, les moins chers du marché pour mes critères (notamment assurer mon vélo électrique) Les sinistres se déclarent extrêmement rapidement sur leur application

    ...

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