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1,265 Reviews

GEICO Review

Item: Geico-QS
Author: Nadav Shemer

Nadav Shemer

August 13, 2025

•

1 min

GEICO Summary

GEICO is one of the largest U.S. auto insurers, offering affordable rates, strong discounts, and an excellent mobile app. Available in all 50 states, it’s best for drivers who value convenience and savings, though it lacks gap insurance and has mixed claims satisfaction scores.

Geico-QS Pros & Cons

Pros

Many discount options

Wide availability, operates in all 50 states + DC

Highly rated, user-friendly mobile app

Cons

Doesn't offer gap insurance

Fewer local agents in some areas

Higher rates for higher-risk drivers

Geico-QS

Insurance Features

Wide coverage: liability, collision, medical, rental, roadside.

9.0

Discounts Available

Strong options: bundling, safe driver, military, multi-car.

9.0

Customer Service

24/7 claims & phone/app support; some delays reported.

8.0

Online Experience

Highly rated app, instant quotes, digital claims.

9.0

Direct Insurer?

Sells policies directly, no brokers required.

10.0

Types of insurance offered

GEICO provides a wide range of car insurance coverage, including:

Liability (bodily injury & property damage)
Collision and comprehensive
Uninsured/underinsured motorist coverage
Medical payments & personal injury protection (PIP)
Optional add-ons: roadside assistance, rental reimbursement, mechanical breakdown insurance

Additional features

Discounts: Military, federal employees, students, good drivers, and members of 500+ partner groups
DriveEasy: Usage-based program that tracks driving habits (available in many states)
Digital tools: Highly rated mobile app for policy management, payments, claims, and digital ID cards
24/7 customer support: Phone, website, and app access

How to apply

Visit www.geico.com or use the mobile app
Enter basic personal and vehicle details for a free quote
Review coverage options and discounts
Apply online, by phone, or through a GEICO agent

Filing a claim through GEICO

You can report accidents or damages online, in the GEICO Mobile app, or by calling their 24/7 claims hotline. The app lets you upload photos, track the status, and communicate directly with adjusters, making it easy to manage the process from start to finish.

GEICO contact details

Website: www.geico.com
Customer Service: 1-800-207-7847 (24/7 support)
Mobile app: GEICO Mobile (App Store rating: 4.8/5, Google Play: 4.5/5)
Headquarters: Chevy Chase, Maryland

Review summary

GEICO offers affordable car insurance with excellent discounts and one of the best apps in the industry. It’s ideal for drivers who value digital convenience and low rates. However, it lacks gap insurance and may not be the best fit if you want in-person service or top-tier claims satisfaction.

How do I know I can trust this review?

Our editors are serious about research - we combine our own experience with the services we recommend with reviews that come from verified users–just like you! Together with reviews from industry experts to ensure you choose with confidence and ease.

Nadav Shemer

Nadav Shemer is an insurance expert at BestMoney.com, with a background in financial journalism, hi-tech, and startups. He has covered business, tech, and energy for various publications and enjoys exploring the latest innovations in insurance to help readers make informed decisions.

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Lois

1 day ago

Great experience with customer service: Troy Reid

I had a great experience working with Troy Reid at GEICO. He was incredibly helpful, patient, and kind throughout the entire process. I never once felt rushed or like he was trying to get off the phone, which I truly appreciated. It’s honestly hard to find people these days who are not only knowledgeable but also genuinely kind and willing to take the time to help—and Troy is exactly that. He made everything feel easy and stress-free. He was an absolute pleasure to work with. I wish I could have him as my personal assistant for everything!

Kathy

2 days ago

I wanted to thank the customer service…

I wanted to thank the customer service rep I spoke to this afternoon.. I was very upset finding out my policy had ended, though I missed the renewal notice. This young woman was so kind and patient. We chatted about the weather here in Michigan and Indiana and some other things. Her calm and pleasant demeanor chilled me out and by the end of the convo, I apologized and thanked her. She escalated my info, and immediately after the call, I was able to sign a new policy which is now over $120 cheaper and this one includes renters insurance. Thank you, you are a very good customer service rep :) and I am pleased with Geico so far, which is why I renewed.

Martha Clemente

5 days ago

Amazing customer service!

Amazing customer service! I traded in my hybrid SUV for a hybrid car with a higher MPG and received an automated quote online saying that my auto insurance will increase from $500+ to $2,000+ (every 6 months). Two lovely women from GEICO assisted me over the phone this morning and were able to lower down my insurance to bare bones $400+ instead, thank goodness!

Marie

1 week ago

Decent company

Idky ppl have had bad experiences with GEICO bc I been insured with them for many years and actually I haven’t had any bad experiences! They cheaper than any other company bc I have got other quotes and GEICO is the cheapest. Even talking to reps the ones I get are very knowledgeable- and I’m very happy with GEICO! Customer service is a plus.

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