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502 Reviews

CIT Bank Review

All types of high-yield savings accounts

Sally Herigstad
Sally Herigstad is a personal finance writer at BestMoney.com, specializing in student loans. She has been writing about personal finance since 1998 and is the author of Help! I Can’t Pay My Bills. A licensed real estate broker in Washington state and a retired CPA, Sally combines decades of experience with practical insights to help readers navigate financial challenges.

December 5, 2025

3 min

cit-bank-platinum-savings

CIT Bank Platinum Savings Summary

CIT Bank is an online bank that allows you to access banking services securely and conveniently, without leaving home. CIT Bank’s streamlined service model allows it to offer higher interest rates on savings accounts and lower service fees than many of its competitors. CIT Bank is a division of First Citizens Bank.

CIT Bank Platinum Savings Pros & Cons

Pros

Higher interest rates on savings accounts
Low or no fees
Operated by CIT Group, Inc., in business for over 100 years

Cons

Customer service by telephone not available 24/7
No personal loans or credit cards offered
Paper checks are not included or permitted to make payments
cit-bank-platinum-savings

CIT Bank Platinum Savings at a glance

8.6
Editorial score

Rates

Somewhat competitive APY with minimum balance requirement to earn stated APY; top rate is for relationship customers with average balance of $30K
7.0

Fees & Requirements

Monthly fees, minimum opening deposit required and/or minimum balance required to earn stated APY
7.0

Security

FDIC insured (directly), SSL/AES encryption and supports 2 factor authentication
10.0

Customer Service and Mobile Experience

24/7 CS with live chat, dedicated fraud team, FAQ/help page; solid mobile app or branch locations
10.0

Features and Benefits

Includes 3 out of 4- digital savings tools, no or $1 minimum deposit, easy online transfers
9.0

Advantages Over Regular Banks

You can save time and money by banking wherever you are. You can make deposits, pay bills, and monitor your account more closely, without ever driving to a branch office or standing in line.

The bank saves money, too, by not maintaining brick-and-mortar branch offices. It can pass savings on to you in the form of fewer fees and higher interest on your savings. The best online banking banks often provide these benefits, making online banking a cost-effective and efficient option.

If you still need to get cash from an ATM, don’t worry. When you use an ATM from another bank, the fees are deducted from your account. However, at the end of every statement period, CIT Bank reimburses your account for up to $30 for ATM fees.

Cutting-Edge Banking Services

CIT Bank offers the latest online and mobile banking services, including:

  • 24-hour access to your account for better financial control
  • Easy money transfers between accounts
  • Online bill pay
  • Customer support by email, chat, or telephone
  • Integration with Apple Pay® or Samsung Pay™ using your eChecking debit card
  • Debit card controls, including the ability to turn your card off and on, establish limits, and set alerts
  • Text banking for checking your account balances and transaction history
  • Online calculators to help you manage your money, such as the Savings Calculator
  • Sending and receiving money from trusted friends and family with Zelle®

Traditional Banking Services

In addition to offering mobile and online banking, CIT Bank provides traditional banking services, including:

  • Mortgage loans
  • Wire transfers

Interest Rates and Fees

AccountAPYMinimum to Open
Platinum Savings

3.75%

$100

Customer Service

You can use online and mobile banking 24 hours a day, 7 days a week. You can also check your account balance by telephone anytime, day or night.

For questions about a new or existing account, customer service is available Monday through Friday, 9:00 a.m. to 9:00 p.m. (ET), or Saturday 10:00 a.m. to 6:00 p.m. (ET).

Call: 855-462-2652 (U.S. calls)

626-535-8964 (Outside U.S. - toll call)

Mail forms to:

CIT Bank, N.A.

P.O. Box 7056

Pasadena, CA 91109-9699

Mobile Apps

For convenient access to your CIT bank accounts, download the mobile app on Google Play or the App Store. Follow the set-up process and enroll your device.

After you set up your account on your mobile device, you can manage your money anytime, anywhere. You can take a picture of a check to deposit it in your account, transfer money between CIT Bank accounts and accounts at other institutions, check your balances and history, and see statements.

If you have eChecking and the mobile app, you can also use Bill Pay, send or receive money from friends using Zelle®, or make payments online or in stores using Apple Pay® or Samsung Pay™.

Security

According to CIT, it works to protect your privacy by using physical, electronic, and procedural safeguards. CIT does not use email or texts to request your personal information, and any personal information that you request to be sent to you by email is encrypted.

In term of security, they use measures to keep your accounts and information safe, including:

  • Monitoring transactions and activities
  • Antivirus protection of their computer system
  • Firewalls to prevent unauthorized access to their systems
  • 128-bit Secure Socket Layer encryption to prevent interception of your information
  • Automatic sign-out from your account after a period of inactivity

Conclusion

CIT Bank, a trusted name in banking for over 100 years, offers user-friendly online and mobile banking services to make your life easier and to help you save money. You can earn competitive interest rates on savings and retirement accounts, do daily banking tasks, and keep a close eye on spending and other transactions, all without traveling to the brick and mortar branch of a bank.

CIT Bank Disclosures

For complete list of account details and fees, see our Personal Account disclosures.

1. Platinum Savings is a tiered interest rate account. Interest is paid on the entire account balance based on the interest rate and APY in effect that day for the balance tier associated with the end-of-day account balance. *APYs—Annual Percentage Yields are accurate as of January 9, 2026: 0.25% APY on balances of $0.01 to $4,999.99; 3.75% APY on balances of $5,000.00 or more. Interest Rates for the Platinum Savings account are variable and may change at any time without notice. The minimum to open a Platinum Savings account is $100.

Must have a bank account in the U.S. to use Zelle. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. The Apple Pay logo and Apple are registered trademarks of Apple Inc. The Samsung Pay logo and Samsung are registered trademarks of Samsung Electronics Co., Ltd.

Sally Herigstad

Sally Herigstad is a personal finance writer at BestMoney.com, specializing in student loans. She has been writing about personal finance since 1998 and is the author of Help! I Can’t Pay My Bills. A licensed real estate broker in Washington state and a retired CPA, Sally combines decades of experience with practical insights to help readers navigate financial challenges.

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Trustpilot reviews
See what some customers are saying about CIT Bank Platinum Savings
Bad • reviews 502
on
Excellent
52%
Great
5%
Average
3%
Poor
5%
Bad
35%
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Emily Huresky
8 months ago
Excellent customer service
At first it seemed like it was going to be very difficult to work with CIT after my father’s death. It took longer and more information to verify my identity than with other banks. BUT I may have just been being impatient. Once I was assigned an estate coordinator all my questions were answered and everything began moving quickly and thoughtfully. I received a check from them before all the other banks that my father had funds in that were quicker to verify my identity. I have to give a very special thanks to Johanna Campos and Isabel Alba. They have been really patient with me and have taken their time to step me through the process and explain everything. I am grateful for their time and expertise.
JC
Just Cassie
10 months ago
HYSA
I opened a high yield savings account. I’m getting a very good interest rate. The app is easy to you. It’s easy to move my money around. No issues. Highly recommend.
JV
Just Visiting
12 months ago
I don't understand the negative reviews…
I don't understand the negative reviews for CIT bank. They do have some quirks that are not ideal (some they have fixed), but they have been great for me for many years. They are the FASTEST at ACH in & out that I have even seen, and I have banked at many, many different banks & credit unions. Literally 1 biz day, tops 2 depending on when you put in the ACH request. And they don't have inane low limits to daily/monthly transfers. They are my primary bank to hold (great Plat Savings rate) & move $. I transfer $ in and out often. If you ACH transfer in (Pull $ in, request originating from Cit), yes, they put a 5 biz day hold on the $ regardless of the amt. You still earn interest on that $ during the hold. Most banks have a hold esp for larger $ amts, I don't consider that unusual. There are many fraud events when someone 'deposits $' and then turns around & immediately withdraws it (if the bank lets them). Then it turns out the $ deposited bounced or was recalled because it was fraudulent. Yeah, that's why there's a 5 day hold to make sure there's no fraud going on. If another bank pushes the $ into Cit bank (other bank initiated the deposit into Cit bank), the $ is available immediately. I don't know about the problems people have wrt opening new accts as a new customer. Since I have been a long-time customer, if I ever want to open an acct, it is easy peasy and takes only a few min. I guess once you are a customer, they don't need to check if you are who you say you are anymore. I guess they take their 'get to know your customer' federal mandate very seriously. They do now have a line in each acct showing pending ACH $ movement (in/out) initiated at Cit bank. This was a complaint I had before. When you put in an ACH xfr request, when it was the day or day before it was to execute, all trace of the pending action disappeared. It confused me, 'cause I wasn't sure anymore if I had scheduled it or not. But it was scheduled, and then a day or 2 later the fully executed transaction would show up. Not good operational transparency on their part, but they fixed that. They did tend to create new-named savings accounts with higher interest rates (so if you had 'older' savings accts, you didn't get the higher rates), but they seem to have stopped that in the last 5yrs or more. They are now sticking to their Plat Savings acct which has a $5K min to get the high rate, and the rate is one of the highest for unlimited max balance. You can't email them from website access anymore (do not like this), but you can email them from the Cit app. Yeah, they are pushing app use. I call them and my wait times have been sporadic. But I just put the phone on speaker and go about doing my other business. Most banks have not-great wait times when calling in by phone, if they even have a tele# to call (Star One Credit Union is the lone exception -- they are fantastic at customer service & I do bank there, but their savings rates are never on the higher end). Anyway, all-in-all, I would highly recommend Cit bank.
Howard Orel
1 year ago
Never had a problem
Never had a problem. The interest rates are high, but the service is limited. It is not a full-service bank but rather a great place to put emergency savings. Your savings are insured by the federal government.
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