PNC Bank summary
- Loan rates available online
- Grants of up to $5K towards closing costs for eligible customers
- Digital pre-approvals
- 24/7 phone support not available
- No email address for customer support
Customer Service and Support
Highly responsive customer service team
Variety of Loan Types
Purchase, FHA, VA, USDA, Jumbo, refinance, HELOC
Variety of Products
10-30 years, ARM
Comprehensive and user friendly site
Available in 21 states
Headquartered in Pittsburgh, PNC offers fixed and adjustable-rate mortgages to those with a credit score of 620 or above. Depending on the type of mortgage you need, you can choose a loan term of 10, 15, or 30 years. Should you need additional help, you may also qualify for a grant of up to $5,000 towards closing costs.
Thanks to its impressive range of specialist products, PNC could be especially suitable for those unable to secure a conventional mortgage. The lender also offers digital pre-approvals, which could be helpful to borrowers in the early stages of purchasing a home.
Types of Loans/Products
As well as conventional fixed and adjustable-rate mortgage products, PNC provides home loans for veterans, medical professionals, those on a low income, and government-backed loans for residents in rural areas.
Typical loan features include:
- 10, 15, and 30-year loan terms
- A 620 or above credit score requirement
- Minimum 3% down payments (fixed and adjustable-rate mortgages)
Be aware that some of these features may differ on the lender’s specialist products.
If you meet certain income requirements, you may also qualify for PNC’s closing cost assistance program, which offers grants of up to $5,000 for eligible individuals. You can find out more information about this scheme on the company’s website.
The Application Process
PNC’s application process follows these 5 typical steps:
- Select a loan type
- Confirm your interest rate/decide whether you’d like to lock in this rate
- Receive a loan estimate
- Make contact with PNC’s advisors
- Schedule a closing
During the application process, you’ll need to provide information such as:
- Pay stubs for the past 30 days
- Original bank statements for the past 3 months
- W-2 forms for the past 2 years
Although the application timeframe varies depending on your circumstances, you could expedite the process by obtaining an online pre-approval, which takes around 20-30 minutes.
PNC offers fixed and adjustable-rate mortgages with 10, 15, and 30-year terms, while its jumbo loans are available with 15 and 30-year terms.
For an indication of the interest rates you’re likely to pay, you’ll need to enter your loan type, loan amount, and zip code into the site’s online calculator.
We entered the details of a $200,000 purchase loan in New York and received an interest rate of 2.875% on a 30-year fixed-rate deal and 2.125% on a 15-year fix.
Help & Support
If you have questions about your mortgage, you can contact PNC by phone, through an online query form, or via Twitter.
Its customer service hours are 8 am to 9 pm (ET), Mondays to Thursdays, 8 am-5 pm on Fridays, and 9 am-2 pm on Saturdays.
T: (800) 822 5626
If you’re looking for a lender that offers a comprehensive suite of mortgage products, PNC may well be the right choice for you. Although its customer service team isn’t available 24/7, we received a polite and prompt response when we contacted the lender. The company also publishes its live rates on a daily basis, which puts it at a considerable advantage over some of its competitors.
Can I manage my mortgage online?
Yes, you can manage your mortgage through an online account 24/7.
How can I find a loan officer?
You can find a loan officer in your region by entering a few personal details and your zip code into the company’s website.
Can I receive paperless statements?
Yes, you can arrange this through your online account.
Does PNC accept partial payments?
If you are experiencing financial difficulties, you should contact the lender to discuss your options, as it does offer assistance programs for those experiencing hardship.
The Tower at PNC Plaza, 300 Fifth Avenue, Pittsburgh, PA 15222
This review was compiled using information on the company’s website and by contacting its social media team.