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CrossCountry Mortgage, Inc. Review

Reviews 52
CrossCountry
NMLS #3029
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CrossCountry
CrossCountry
Poor
Reviews 52
Bestmoney Staff
Oct. 01, 2021
2 min read
BestMoney Staff
CrossCountry Summary
CrossCountry Mortgage does everything a lender could, offering refinance, purchase loans and home equity loans, as well as government backed FHA and VA loans. They offer mortgages that range from 10-30 years with added benefits for borrowers who prequalify.

Pros

  • Dedicated loan officer for each customer
  • Range of purchase and refinance options
  • Handy mortgage calculator

Cons

  • Insurance required for loans with no down payment
  • Cosigners may be needed for borrowers with low credit

CrossCountry CrossCountry Visit CrossCountry

Overview

With an extensive portfolio of home equity, home purchase, and refinancing options, CrossCountry is a solid choice for first-time home buyers. CrossCountry is licensed in all 50 states and takes great pride in going above and beyond to meet customers’ needs while exceeding expectations. CrossCountry is an established mortgage loan company with a team of knowledgeable loan officers who accompany customers throughout the entire mortgage process.

Suitable for?

CrossCountry provides a wide variety of financial products and is well known for its home purchase and refinance loans. While CrossCountry strives to help first-time home buyers purchase their first starter home, it is also a great option for anyone who’s in the market to refinance, or wants to check the equity of their home. Anyone looking for a loan to consolidate their debt can also rely on CrossCountry.

Loan Features

CrossCountry offers traditional fixed rate and adjustable rate mortgages, as well as a wide variety of other loans. The lender offers multiple rates and terms on traditional loans, adjustable rate loans, VA loans, and even FHA loans.

  • Some loans, like USDA loans, have 100% financing, which means no down payment whatsoever

  • VA home loans also require no down payment

  • FHA loans are suitable for borrowers with low credit scores

  • Mortgage insurance is not required on all types of loans

  • Two types of FHA 203k loans are offered, but mortgage insurance is required

  • Some rates are fixed and some are adjustable which determines how much interest you ultimately pay in the end

  • Mortgage insurance is offered with all loans, but not required for all loans

CrossCountry Review

The application process at CrossCountry is simple and fast and you can get prequalified by filling out the easy online application.  Alternatively, you can call the loan officers at CrossCountry to apply for a mortgage over the phone.

The application process is completely confidential and secure, and applications are reviewed in a timely manner. Financial information, such as bank account information, and Social Security numbers are required. A loan officers will get in touch with you promptly to review your loan options.

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Loan Terms – The Bare Basics

For fixed rate mortgages terms typically range between 10 to 30 years. Adjustable Rate loans are also offered by CrossCountry with common terms of 5/1, 7/1 and 10/1.

  • A mortgage calculator can help determine how much payments and interest rates would be on your loan

  • The normal length of a home loan is 20 to 30 years

  • Cosigners may be needed for those with less than ideal credit

  • Most loans require a down payment with the exception of VA loans and USDA loans

  • Credit score information, Social Security numbers, driver’s licenses, and wage information are all required in order to determine your loan terms

  • Special benefits for applicants who prequalify

  • Payments can automatically be deducted from your checking or savings account

Repayment Terms

Repayment terms vary from loan to loan but a licensed loan officer can inform you of the repayment terms on the various loan options. 

Help & Support

The support staff at CrossCountry have been specially trained and licensed to guide buyers through every step of the mortgage process. Help and support is available if you have questions or concerns regarding your mortgage or if you just want to check the status of an application.

So, Should You Borrow With CrossCountry Mortgage, Inc.? 

CrossCountry offers a wide range of purchase and refinance options great for first-time homebuyers, as well as traditional home loans such as FHA and VA loans. For applicants who need help during the process, CrossCountry's team of highly-skilled loan officers are always on hand to offer advice.

CrossCountry CrossCountry Visit CrossCountry

Physical Address

6850 Miller Road

Brecksville

Ohio

44141

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews
See what some customers are saying about CrossCountry
Poor • Reviews 52
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SM
S. Myers
5 months ago
Veronica is the best
Getting a mortgage is always a nightmare. The banks have all the power, and no matter how much income you have, it's never enough for them. But Veronica Franciosa has made getting a mortgage much, much better. She tells me the truth, she makes recommendations for what I can do to qualify to avoid having to show every single piece of paper I ever touched, and she has landed me great rates. Twice!
RJ
Reginald Jones
10 months ago
I have seen a lot of bad reviews about…
I have seen a lot of bad reviews about Cross Country Mortgage, but I am sorry to say that is not true because my experience with Cross Country Mortgage, with my Senior Loan Officer Mr. Ryan West was the best he is very knowledgeable able getting the job done. Let me be the first to tell you that God out people in your life for a reason you may not know the reason but trust and believe me he knows the reason why I say that because a year ago I got in contact with Mr. Ryan West and I wasn't believing that I was able to get a house. But look here we are a year later and I am about to close on my house you see how God works I tell all you have to do is trust the process and it doesn't hurt to have some like Mr. Ryan West in your corner either. Ryan, I want to say thank you very much for being patience with me and allow me the trust the process. I know there are a lot of bad reviews on the website about Cross County Mortgage being bad for business, but I am here to say that they delivered for me I am about to close on my very first house. Thank you God.
AM
Angela Maria
2 years ago
CrossCountry Mortgage - Wished I Had Found Them Earlier!
I don’t usually write many reviews but am so pleased with Gina Myers and her team (Gladys Reyes and Stephanie Mejia) at CrossCountry Mortgage that I wanted to share my experience. Now that I have closed and looking back, I couldn’t be happier and wished I had used Gina and her team for all my previous home purchases and refinancing (two previous home purchases and four refinances). After getting a bit frustrated with the lenders I had been speaking with, I asked my realtor for a recommendation and she pointed me immediately to Gina Myers at CrossCountry Mortgage. After an email introduction later that evening, she called and we spoke at 9pm, and I sent her my information that same night (I was planning on putting in an offer very quickly). By 9:30 the next morning (!!!) Gladys had sent me several options and detailed information for each one, allowing me to not only make a much better decision financially (I had been working with and looking at options with other lenders), but also to quickly respond and put in a winning offer in an extremely competitive environment. They were extremely responsive to all my requests, re-running calculations and giving me updated projections and financial options, often in as little as 15 minutes. They patiently and thoroughly answered each of my questions and diligently provided regular updates twice a week throughout the entire process, and Gina herself would check in periodically to make sure all was going well. Regarding the user experience, I loved the ease and presentation of their comparison sheet, which included a video of Gladys explaining the information so I could review it as often as I needed and at my own convenience. Their secure online portal for receiving, sending, and retrieving all the necessary documents and reports was very easy to use as well. I closed in only 26 business days, with everything completed well before the scheduled closing. What really made the user experience so efficient and satisfying was the total team process and their close collaboration with everyone involved - the title company and realtor - so everyone was always updated and current every step of the way. Most importantly, I believe I received the very best financial option - one of the lenders who called to see if they could beat the offer I ended up selecting (they could not) even made the comment that the rate couldn’t possibly be real and I should make sure it was in writing (it was and it is! 🥰). Absolutely smoothest and best experience EVER!
DP
Dyanna Prinz
3 years ago
A new style of lender…
5 years ago I contacted the James Beard Team. I sat down and Talked with Jackie and she advised me on how to reach my goal of home buying. The house deal fell through via sketchy seller. I remember what Jackie taught me and recently I went in and started the process of buying a home. The company is precessional yet I leave with the feeling of a close family. Alex is the bomb. This is the first Time I’ve felt comfortable and confident and not as if I were hoping, begging, or pleading for a home loan. Make an appointment plan out a home purchase take their advice and I promise you’ll leave satisfied, condiment, and pleased with the family known as James Beard Team.
PO
Pete Oconnor
3 years ago
Very good mortgage place and great…
Very good mortgage place and great rates!
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