How to Choose the Best Mortgage Lender: 9 Steps to Save Thousands

According to Dr. Darla Bishop, author of How to Afford Everything, "Standard banks may offer competitive rates, especially if part of a large financial organization, but could be slow in processing your loan paperwork and less flexible on credit requirements."

Pro tip: "Choose a lender that's local and in your community. Many times, buyers just choose a lender that has the cheapest rates and fees. This could hinder your ability to get communication accurately and timely," says Jeremy Schachter, branch manager at Fairway Independent Mortgage.

Step 4: Research and Compare Mortgage Lenders

How to Build Your Lender Shortlist

Start by asking family, friends, and colleagues for recommendations. Personal referrals from trusted sources often lead to positive experiences.

Expand your research using:

• Online searches for top-rated local and national lenders
• Real estate agent recommendations
• Reviews on Google, Yelp, Zillow, and industry websites

What to evaluate on lender websites:

• Available loan programs and services
• Published interest rates and fees (if available)
• Customer service channels and hours
• Application and underwriting process details
• Customer reviews and ratings

"Look at reviews from past clients on Google, Yelp, Zillow, and other platforms to see how past clients have been treated. If you see a trend of negative reviews, it may be a red flag to pick a different lender," advises Schachter.

Step 5: Interview Multiple Mortgage Lenders

With your shortlist ready, interview your top 3-5 contenders to evaluate their rates, service quality, and expertise. Here are the key questions to ask mortgage lenders before making your final decision.

Essential Questions to Ask Every Mortgage Lender

• Mortgage types: What loan programs and terms do you offer for my situation?
• Current rates: What are your interest rates and associated fees today?
• Down payment: What's the minimum down payment required for your programs?
• Credit requirements: What credit score and debt-to-income ratio do you need?
• Discount points: Do you offer points to buy down rates or lender credits to reduce closing costs?
• Rate locks: Can you guarantee this rate, and for how long during the application process?
• Prepayment terms: Are there penalties if I pay off the loan early?
• Total costs: What are all the closing costs and fees I'll pay at settlement?
• Timeline: How long from application to closing do you typically take?
• Team contact: Who will be my main point of contact throughout the process?
• Communication: How and how often will you update me on application progress?
• Documentation: What documents do you need for pre-approval and final approval?
• For mortgage brokers: How many lenders do you work with, how do you choose recommendations, and what are your fees?

Casey Fleming, Silicon Valley mortgage advisor and author of The Loan Guide, advises: "Choose a lender who can give you options and explain the pros and cons of each."

"Most lenders default to a zero-point, 30-year fixed mortgage, but in most cases, you can save money with alternatives if you are offered them and understand them," explains Fleming.

Step 6: Get Pre-Approved for Your Mortgage

Pre-approval is a critical step that benefits both your home search and lender evaluation process.

Why Mortgage Pre-Approval Matters

Getting pre-approved serves two critical purposes:

• For sellers: It shows you're a serious, qualified buyer in competitive markets.
• For you: It provides valuable insight into how each lender operates and communicates.

While you're not obligated to use the same lender for your final mortgage, the pre-approval process reveals how responsive, professional, and efficient each lender is during high-stakes transactions.

What to expect: Lenders will verify your income, assets, credit, and employment before issuing a pre-approval letter stating your likely loan amount.

Step 7: Apply for Mortgages and Compare Loan Estimates

How to Compare Mortgage Offers Effectively

Apply to your top 3-5 finalists within a 45-day window to minimize credit score impact. Each lender must provide a standardized Loan Estimate within three business days.

Key comparison points on loan estimates:

• Interest rate and annual percentage rate (APR)
• Total closing costs and itemized fees
• Cash needed at closing
• Projected five-year costs
• Discount points or lender credits
• Monthly payment amounts

The Loan Estimate's standardized format makes head-to-head comparisons straightforward. Focus on total costs over five years, not just the interest rate.

Pro tip: If you shop around for your mortgage within a 45-day window, it will only count as one inquiry on your credit report, minimizing the damage to your credit score.

Step 8: Negotiate the Best Deal

After reviewing loan estimates, don't automatically accept the first offer. Most fees are negotiable. Dr. Bishop advises: "Don't be afraid to negotiate lender fees. Ask them, 'Is this the best rate you can offer?' It may save some serious money."

Mortgage Negotiation Strategies

• Use competing offers as leverage
• Ask about rate locks if you need more time
• Request lender credits to offset closing costs
• Inquire about waiving specific fees

Pro tip: If two lenders offer similar terms, consider service quality, responsiveness, and local market knowledge in your final decision.

Step 9: Avoid Common Mortgage Lender Mistakes

Even well-informed borrowers can fall into predictable traps when selecting a mortgage lender. Avoiding these common homebuyer mistakes can save you thousands and prevent headaches during the closing process.

What Not to Do When Choosing a Mortgage Lender

• Focusing only on interest rates: "A lot of first-time buyers make the mistake of focusing only on the interest rate, forgetting to compare the APR and fees, which can make a big difference in the overall cost of the loan," says Bishop.
• Skipping rate locks: Interest rates can increase between application and closing, potentially costing you hundreds monthly.
• Ignoring the fine print: Hidden fees or prepayment penalties can surprise you later.
• Choosing convenience over value: "Some choose a lender simply because they've banked with them for years, without considering whether that lender offers the best service or rates for their current situation," Bishop explains.
• Not shopping around: According to Freddie Mac, borrowers who get quotes from multiple lenders save an average of $600-$1200 over their loan's lifetime.

Bottom Line: Finding Your Best Mortgage Lender

The best mortgage lender combines competitive rates, excellent service, and loan programs suited to your needs. Start by improving your financial profile, then research lender types and interview multiple options. Compare total costs over five years, not just interest rates, and don't hesitate to negotiate.

By following these nine steps and avoiding common mistakes, you'll secure the best possible mortgage terms and potentially save tens of thousands of dollars over your loan's lifetime.

Frequently Asked Questions

1. What's the difference between getting pre-qualified and pre-approved for a mortgage?

Pre-qualification is a basic estimate based on self-reported information, while pre-approval involves credit checks and document verification. Pre-approval carries much more weight with sellers and provides accurate borrowing limits.

2. How many mortgage lenders should I compare before choosing one

Compare at least 3-5 lenders to ensure you're getting competitive rates and terms. According to Freddie Mac, most borrowers who shop around save $1,200-$3,000 over their loan's lifetime compared to those who don't.

3. Can I switch mortgage lenders after getting pre-approved?

Yes, you can use a different lender for your final mortgage than the one who pre-approved you. However, you'll need to restart the application process, which could delay your closing if you switch late in the process.