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PenFed Credit Cards Review

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Reviews 582

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Michael Graw
Michael Graw
May. 03, 20214 min read

PenFed Gold summary

PenFed is a national credit union founded in 1935 that offers banking, loans, credit cards, and more. While you need to be a PenFed member to get a credit card, anyone can join by opening a savings account. PenFed has 4 credit cards, all of which come with a 0% promotional APR for balance transfers. Three of the cards offer rewards for spending. You can apply online and get approved in as little as 20 seconds.

Pros

  • Choose from 4 credit cards
  • 0% promotional APR for balance transfers
  • Apply online and get a decision instantly

Cons

  • Requires good to excellent credit score
  • Must open a savings account to become a PenFed member
PenFed Goldat a glance
4.6

Editorial score

Fees

Low fees

4.0

Eligibility (credit score)

Doesn't cover bad credit

4.0

Security

FDIC/NCUA insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

Award winning, personalized customer service

5.0

Online experience

Excellent site and app with detailed FAQs, help center, and transparency of rates and features

5.0

PenFed Gold PenFed Gold Apply Now

Overview

PenFed is a credit union established in 1935 to serve members of the military. Today, anyone can join PenFed by opening a savings account. The credit union has more than 2 million members and manages more than $25 billion in assets. It offers banking, loans, mortgages, and 4 Visa credit cards. PenFed is Insured by NCUA and is an Equal Housing Lender.

PenFed’s credit cards stand out for their combination of low fees and generous rewards. All of the cards come with Low APR for balance transfers. Rewards can take the form of cash back or points, and the cards offer different levels of rewards for spending categories like gas, groceries, and restaurants. 

PenFed offers 0% APR promotional balance transfer rate for 12 Months on transfers made from now until September 30, 2021. After that, the APR for the unpaid balance and any new balance transfers will be 17.99%. A 3% balance transfer fee applies to each transfer. This transaction is subject to credit approval. If you take advantage of this balance transfer, you will immediately be charged interest on all purchases made with your credit card unless you pay the entire account balance, including balance transfers, in full each month by the payment due date.

Suitable for?

PenFed is suitable for a wide variety of people. The promotional APR for balance transfers on all credit cards is a major plus for anyone looking to transfer their balance from another card. In addition, 3 PenFed credit cards offer rewards programs. Three of the cards come with bonuses if you spend at least $1,500 in your first 90 days. 

PenFed Power Cash®

The PenFed Power Cash Rewards Visa Signature® offers a $100 bonus statement credit when you spend at least $1,500 in the first 90 days. All cardholders receive 1.5% cash back on purchases, and PenFed Honors Advantage members receive 2% cash back. To become an Honors Advantage member, you must be an active member of the military or have an active PenFed checking account.

PenFed Pathfinder®

The PenFed Pathfinder® Rewards Visa Signature® is PenFed’s most generous rewards card and is most suitable for travelers. You get 50,000 bonus points when you spend $3,000 in your first 90 days, and the card offers 3 points on travel spending (4 points for Honors Advantage members). All other purchases earn 1.5 points. 

PenFed Platinum®

The PenFed Platinum Rewards Visa Signature® offers extra points on gas purchases at the pump and supermarket purchases. You get 5 points for gas purchases at the pump and electric vehicle charging stations; 3 points for supermarket purchases, restaurants/dining, and cable, satellite and other television/radio/streaming services; and 1 point for all other purchases. The card also comes with a New Acquisition Bonus: 15,000 points after $1,500 spent during the first 3 months of card open date.

PenFed Gold

The PenFed Gold Visa® is a simple credit card that doesn’t offer a rewards program. The main advantage is that the interest rate for purchases on your balance can be as low as 7.49%. You can qualify for a $100 statement credit when you spend $1,500 in your first 90 days.

Card Comparison


Rewords ProgramBonus OfferInterest Rate (APR)Best ForP
PenFed Power Cash®1.5% cash back (2% for Honors Advantage members)$100 when you spend $1,500 in your first 90 days14.99%-17.99%Cash back
PenFed Pathfinder®3x points on travel (4x Honors Advantage members) 1.5x points on all other purchases50,000 points when you spend $3,000 in your first 90 days14.99%-17.99%
Travel rewards
PenFed Platinum®5x points on gas purchases at the pump 3x points supermarket and other purchases* 1x points on all other

$100 when you spend $1,500 in your first 3 months
13.49%-17.99%
Gas and groceries rewards
PenFed Gold®None$100 when you spend $1,500 in your first 90 days
7.49%-17.99%Low interest rate

*see full PenFed Platinum rewards details detailed in the paragraph above.

The Application Process

You can apply for a PenFed credit card online. To get your credit card, you will need to become a PenFed member by opening a savings account with a minimum deposit of $5, but you can apply and find out if you will be approved without becoming a member. Enter information about yourself, your employment, and your income. You can also add authorized users to your account, and they will receive their own credit cards. PenFed will verify your identity and run a soft credit check, which doesn’t impact your credit score.

Once your application has been submitted, you could get an approval decision and interest rate offer as quick as in 20 seconds. If you accept the offer, PenFed will send your new credit card in 7-10 business days.

Help & Support

PenFed offers customer support by phone, live chat, and through a secure online messaging system. The PenFed website also has detailed help pages that explain how to apply and manage your credit card account.

PenFed’s phone number for customer support is 1-877-856-9690.

Phone call hours: 7 am-11 pm (ET) Monday-Friday, 8 am-11 pm Saturday, and 9 am-5:30 pm Sunday.

Security

Your PenFed credit card is secured with an EMV chip, and you can report your credit card as lost or stolen at any time. PenFed credit cards are also backed by Visa’s Zero Liability Policy*: PenFed's guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

FAQ

Do PenFed credit cards work with Apple Pay?

Yes, PenFed Visa cards are compatible with Apple Pay, Samsung Pay, and Google Pay.

How do I redeem points from my PenFed credit card?

You can redeem points earned with your PenFed credit card through Visa’s online points center.

How do I become a PenFed member?

Anyone can become a PenFed member by opening a savings account and depositing at least $5.

PenFed Gold PenFed Gold Apply Now

Conclusion

PenFed offers 4 Visa cards that suit a wide variety of needs. Three of the cards offer rewards for different spending categories, while the fourth comes with an interest rate as low as 7.49% APR. All 4 cards come with a low APR balance transfer promotional offer. You can apply for a PenFed credit card online and get a decision right away. 

Methodology

This review was completed using information from the PenFed website and support documentation.

** Zero liability disclosure: 

Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

http://www.visa.com/security.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

PenFed Gold
PenFed Gold
ExcellentReviews 582
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Trustpilot reviews

See what some costumers are saying about PenFed Gold
PenFed Gold
ExcellentReviews 582
on
Excellent
84%
Great
4%
Average
2%
Poor
2%
Bad
8%
  • author
    Micaela Rodriguez
    14 hours ago
    Best rates around!

    Best rates around!

    ...

  • author
    Emmanuelle Tapia
    a day ago
    Very good Bank

    Very good Bank, good rates and good promotional APR for new costumers

    ...

  • author
    Mark MacInnis
    a day ago
    Great On-line Experience

    Helpful over the phone. Super easy on-line experience with all processes being explained well. Very competitive rate.

    ...

  • author
    C Ricard
    2 days ago
    Outstanding Organization

    Responded to a preapproved mailing, took a few minutes to complete the online application and was approved immediately for Power Cash Rewards Visa with a very substantial credit line. Thanks Again.

    ...

  • author
    Raymomde Gamble
    3 days ago
    Easy application process

    Easy application process. Quick approval.

    ...

  • author
    Raymond De La Cruz
    3 days ago
    Fue excelente

    Fue excelente, rapido y eficiente.

    ...

  • author
    customer
    3 days ago
    Excellent Customer Service & excellent…

    Excellent Customer Service & excellent products! I love this credit union! Definately recommend!

    ...

  • author
    Gregory
    3 days ago
    Very efficient and quick to approve

    Very efficient, quick to approve, and good interest rate. thank you

    ...

  • author
    NICK
    3 days ago
    TRIPPLE A SERVICE

    TRIPPLE A SERVICE STRAIGHT FORWARD

    ...

  • author
    Angel N
    3 days ago
    WORST BANK EVER!!!

    WORST BANK EVER!!!! LOAN APPLICATION PROCESS IS ABSOLUETLY HORRIBLE! Submitted my income verification 3 times and they still didn't have it attatched to my loan application!!!! Going on over a week for a "24-48" processing time that I've to go through for a 3rd time, then they say they HAVE to mail my check which takes another 5-7 business days! That's "IF" they receive the income verifications I just sent for the 3RD TIME!!!! Website sucks too...not user friendly or useful at all. NEVER AGAIN...close my account!

    ...

  • author
    Poppa Tay
    3 days ago
    The application process was fast and…

    The application process was fast and easy. I haven’t received the card yet, but customer service has always been extremely helpful. If that is an indicator of service I’m sure I’ll be satisfied. I’ll update this review if possible once I have had a chance to use this card.

    ...

  • author
    CORN POP
    4 days ago
    Easy app

    Easy app. Fast decision

    ...

  • author
    Stephen Duah
    Jan 23, 2022
    The best Credit Union I have ever seen.

    The best Credit Union I have ever seen.

    ...

  • author
    Tom
    Jan 23, 2022
    My loan was approved much faster than I…

    My loan was approved much faster than I expected and overall it was a positive experience.

    ...

  • author
    Paul
    Jan 23, 2022
    The whole experience was great.

    The whole experience was great. Easy to follow Good & fair rates Many good products offered Person I spoke with was professional, friendly & helpful. Very happy

    ...

  • author
    Linda
    Jan 21, 2022
    Five stars for PenFed Credit Union

    I was very impressed with PenFed Credit Union's online loan application. Their website and loan application are user friendly. The loan was approved in record time. I am going to let friends and family know about PenFed Credit Union.

    ...

  • author
    Dawn Jackson
    Jan 21, 2022
    I was looking to consolidate some…

    I was looking to consolidate some loans. My credit score is average. The application process was quick and easy. I almost thought it was fake until I called and spoke to a representative who assured me that I was approved.

    ...

  • author
    John Hernandez Colon
    Jan 20, 2022
    I applied online

    I applied online. It was great. Very easy. Great experience

    ...

  • author
    Angel Gonzalez
    Jan 20, 2022
    Good honest credit Union highly…

    Good honest credit Union highly recommended

    ...

  • author
    Matt Maae
    Jan 20, 2022
    The process was simple and straight…

    The process was simple and straight forward. Good job Pen-fed!

    ...

  • author
    Kimberley Wallace
    Jan 20, 2022
    Penfed has been an excellent bank

    Penfed has been an excellent bank. I have been with penned for five years now.

    ...

  • author
    Jeff Saxon
    Jan 19, 2022
    I am very satisfied so far with this…

    I am very satisfied so far with this credit union after being a member of NFCU since 1987.. I have gotten a car loan, personal loan, and credit card so far.. I am currently in process for a HELOC (home equity line of credit) and it hasn't been as smooth or quick but I'm hoping it works out soon.. We will keep ya posted !!!

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  • author
    DreamG
    Jan 19, 2022
    Pleasant experience!

    The credit card app process was intuitive, efficient and timely. No issues.

    ...

  • author
    Maria Colton
    Jan 19, 2022
    Proceso rápido y sin problemas.

    Proceso rápido y sin problemas.

    ...

  • author
    Savater Williams
    Jan 19, 2022
    I applied for the Pen Fed Gold card and…

    I applied for the Pen Fed Gold card and was accepted within seconds.

    ...

  • author
    Fitzroy Lee
    Jan 18, 2022
    This wonderful company to associate…

    This wonderful company to associate with.

    ...

  • author
    Daniel Maguire
    Jan 18, 2022
    Great Institution

    Great Institution, incredible service.

    ...

  • author
    Lowell Morris
    Jan 18, 2022
    Penfed was very helpful and approved…

    Penfed was very helpful and approved loan application in a quick manner and funds were received quickly.

    ...

  • author
    Linda Warren
    Jan 18, 2022
    I'm pleased I was able to get this loan…

    I'm pleased I was able to get this loan to pay off credit card debt with lower interest rate and one monthly payment! My heart thanks you

    ...

  • author
    Keith H
    Jan 18, 2022
    Relationships matters to penfed

    Been a penfed member for two years now and I have a credit card with a great limits decided to try the pre approval for a personal loan and was approved for 35000 with a set 8.49 APR on the pre approval APR didn't change after approval applied on a Tuesday night and the money was in my account Friday morning easy no hassle relationship matters with penfed looking forward to working with you again great experience 😀

    ...

  • author
    Larry Moore
    Jan 17, 2022
    Been a member of PFCU for many years..

    Been a member of PFCU for many years... an institution that has provided over 90% of my financial needs. Online and customer service available 24hr and always friendly and courteous.

    ...

  • author
    SUSAN NIXON
    Jan 17, 2022
    Irresistable APR offer

    PenFed Credit Union reached out to me by way of a letter, offering me an opportunity to apply for their gold card and to transfer balances I had with other accounts to PenFed at a lower APR. To tell the truth, with NO APR for the first 12 months and then a lower APR. I couldn't resist a deal like that. I immediately went on line and applied and was accepted in a few minutes (maybe even seconds.) It was a very easy experience. I didn't even talk to anyone, but received good information about what to do next, in my email. I'm still waiting for my card to come in, but so far, I'm very happy with this Credit Union's services.

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  • author
    Fred
    Jan 16, 2022
    Awesome credit Union

    Awesome credit Union. Trouble fee applications and easy website

    ...

  • author
    Kemo S'ic
    Jan 16, 2022
    Easy application process,

    Easy application process,

    ...

  • author
    Salvatore Criscuolo
    Jan 16, 2022
    Much easier

    Much easier, and user friendly to navigate than any other site in this space.

    ...

  • author
    HnkF
    Jan 16, 2022
    Great customer service

    Excellent customer service and very user friendly applications

    ...

  • author
    Jorge Goicochea
    Jan 16, 2022
    Professionally driven and willing to…

    Professionally driven and willing to help you

    ...

  • author
    Tracy Pavlas
    Jan 15, 2022
    Highly recommend

    Highly recommend

    ...

  • author
    Scott Norrander
    Jan 15, 2022
    Very easy to apply using the QR code…

    Very easy to apply using the QR code and had results within 30 minutes.

    ...

  • author
    Marie Waters
    Jan 13, 2022
    Very fair credit union

    Very fair credit union. They care about their members.

    ...

  • author
    warren way
    Jan 13, 2022
    Great introductory offer

    Great introductory offer

    ...

  • author
    Al Messia
    Jan 13, 2022
    PenFed Shows Trust in Me

    My credit card application was accepted which proved that PenFed sees me as more than just a credit report. My credit report is not as glowing as I would like it to be, and I am working on improving that, and I truly believe PenFed also sees that effort.

    ...

  • author
    Donna Harper
    Jan 12, 2022
    So easy to apply and best rates.

    So easy to apply and best rates.

    ...

  • author
    Eduardo Rodriguez
    Jan 12, 2022
    Customer friendly website

    Customer friendly website, quick decisions and fare rates

    ...

  • author
    Annmarie
    Jan 12, 2022
    Very satisfied

    The application process was seamless and the customer service was excellent.

    ...

  • author
    Eduardo Mora-Soules
    Jan 12, 2022
    Pen Fed is Excellent

    Pen Fed is Excellent, it's an easy way to manage your financial needs.

    ...

  • author
    Dwen Stewart
    Jan 12, 2022
    Excellent credit union

    Excellent credit union

    ...

  • author
    Teri Carranza
    Jan 11, 2022
    PenFed credit union - No ETA to return $3900 placed into another PenFed account (fraud check), lies and horrible customer service.

    I contacted them one day after a $3,900 check cleared my account. The signature was forged and it was deposited into another persons PenFed account. After being on the phone for over an hour I was told they had to close the account and issue new checks and debit cards. It's day 15, the emails are no longer being replied to, I still do not have my money or the ability to access my account, and my direct deposits had trouble with no blank checks to provide. The other bad thing about this was on day two during a second (1.5) hour phone call their representative said my funds would be available that day or the next morning at the latest; I'm now being told there's "no ETA" time on getting my funds back. It's horrible that they flat out lie, they and hold your funds hostage...and collect the interest! I can't even get money out of my bank. I used to think very highly of this credit union and now, when and if I get my money back and the ability to pull it out I'll be done with them! BTY... I ALSO REACHED OUT TO THEIR BOARD OF DIRECTOR 2 DAYS AGO...NO RESPONSE!

    ...

  • author
    Chris Francis Camp Pendleton R
    Jan 11, 2022
    I was able to get a personal loan in a…

    I was able to get a personal loan in a timely manner. I did it all online and it was fairly simple.

    ...

  • author
    Ray Muniz
    Jan 11, 2022
    Pen Fed treated me like a family member…

    Pen Fed treated me like a family member and their response to my needs was very prompt. The whole experience of requesting a personal loan was very professional, attentive and courteous. Thank you Pen Fed for your assistance.

    ...

  • author
    oneredman Singleton
    Jan 11, 2022
    They are really a wonderful company

    They are really a wonderful company

    ...

  • author
    Ricky Sanders
    Jan 11, 2022
    Very easy to work with and very…

    Very easy to work with and very professional.

    ...

  • author
    Linda Chavez
    Jan 11, 2022
    Application process is short and sweet.

    Application process is short to the point, from beggining to the end it all happened within a blink of an eye. I am very pleased and happy with this first experience I am having with PenFed Credit Union.

    ...

  • author
    gabby c
    Jan 10, 2022
    Excellent company

    Excellent company

    ...

  • author
    Ariel
    Jan 09, 2022
    Why can you only pay with a linked…

    Why can you only pay with a linked account and not a debit card?? I cannot tell you how inconvenient it is trying to get money switched to an account just to get my flipping bill paid! Website says I linked an account but the account isn’t showing up. Now I risk getting a late fee. You can’t talk to operators on the weekend. Then this institution charges a late fee after five days and not ten like most auto loan places. Good thing my credit just went up because I’ll be switching. This is the dumbest thing I’ve ever had to deal with.

    ...

  • author
    Charles Clemons
    Jan 09, 2022
    Penn appears to be a very attentive

    Penn appears to be a very attentive

    ...

  • author
    Patrick & Colleen Hartin
    Jan 09, 2022
    Penfed treats you with respect!

    I am so happy with all my dealings with Penfed! I have done everything online and it was fast and easy! Very quick turnaround time for my credit cards and loans. I just started a savings account and hope to transfer all my business to them!

    ...

  • author
    Joeann
    Jan 09, 2022
    Great experience

    Great experience

    ...

  • author
    David
    Jan 09, 2022
    Gold credit card

    Quick & easy to apply for the Gold credit card online. Answer in seconds. Percentage rates depend on credit score.

    ...

  • author
    Sky
    Jan 09, 2022
    Difficult Credit Union to Use

    I recently called to order new checks and was told that the checking account was not in their system. I explained to the representative that I was looking right at my PenFed physical checks in the check pad. They did absolutely nothing to try to figure out the mistake. I have been a member for 11 years and honestly, it's a hassle every time I call in or try to use any of their premium services.

    ...

  • author
    Richard Field
    Jan 08, 2022
    Reliable

    Reliable, supportive and secured

    ...

  • author
    Donald Anderson
    Jan 08, 2022
    December the 10th I transferred $50.44…

    December the 10th I transferred $50.44 from my rewards to my savings account. Normally it only takes a couple of days to show up in my account. On the 21st of December, I called about the transfer and was told it would take 10 business days. I called back after 10 days and was told it would take a couple of more days. I called today, January the 8th and have been told they are going to set up a case file to see what happened to my money. It may only be $50, but how can I trust them with thousands?

    ...

  • author
    Lin Johnson
    Jan 08, 2022
    I want to recommend PenFed Credit Union…

    I want to recommend PenFed Credit Union if you need some money fast. They have the best interest rate and streamed line the loan application. It was quick, painless and amazing.Thank you PenFed.

    ...

  • author
    Sewell, Nathaniel
    Jan 08, 2022
    Fast and user friendly application…

    Fast and user friendly application process. Very competitive rates and offers

    ...

  • author
    BERRY/ANDRE EUGENE
    Jan 07, 2022
    Penfed is an outstanding financial…

    Penfed is an outstanding financial institution. I have a few accounts with Penfed and feel that everyone should bank with Penfed.

    ...

  • author
    Aubrey Alexander
    Jan 06, 2022
    Great experience

    Great experience

    ...

  • author
    Kim Plyler
    Jan 05, 2022
    Great Experience with a Great Team

    My application process with PenFed was outstanding. The user-friendly online application gave me a quick response and offered great insight into other opportunities. The communication process was on target. I look forward to a long partnership with the PenFed team!

    ...

  • author
    A.N. Shell Realty
    Jan 05, 2022
    The best CU ever!

    I'm very impressed with the speed & quality of PenFed CU service! 5 stars!

    ...

  • author
    Margaret M
    Jan 04, 2022
    This is a great bank with low fees

    This is a great bank with low fees, it is affiliated with AMAC a great organization for Proud Americans.

    ...

  • author
    Ubaldo Velazquez
    Jan 02, 2022
    Esperanza

    To muy bien y rápido

    ...

  • author
    Kevin R Anderson
    Jan 01, 2022
    I recently applied for a loan the…

    I recently applied for a loan the process was easy and straightforward.

    ...

  • author
    Kim March
    Jan 01, 2022
    PenFed is a GREAT Credit Union

    PenFed is a GREAT Credit Union! I received an invitation to join and accept a pre-approved credit card offer, they even paid the initial $5 for me to join. I received my card and they have a streamlined process for balance transfers, along with their website in general. They offer fair rates, and credit lines are great 👍 Thank you PenFed

    ...

  • author
    Edwin Marrero
    Dec 31, 2021
    Mala ofertas mucha fila en sucursal

    Muy malas ofertas intente refinanciar mi auto con ustedes pero muy mala opción en cuestión de ofertas y buscar una mejor solución sólo me dieron una opción tómala o déjala no me gusto para nada

    ...

  • author
    Timothy Lee Page
    Dec 31, 2021
    I requested a loan and they gave it to…

    I requested a loan and they gave it to me

    ...

  • author
    ASHLEY
    Dec 30, 2021
    Left feeling uneasy

    Left feeling uneasy. I was approved for a credit card. Should have arrived today. I got a call asking for my banking information saying I needed five dollars into an account to complete the application process. This didn’t seem right so I called back and spoke to someone who was unsure. They said it’s a new process but everything is fine. But now I have to wait longer for my card to come in the mail. Not the best experience. Seems like a scam and expectations are not set

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  • author
    Taposh Kumar Mondol
    Dec 29, 2021
    It’s make a lot of harassment

    I sold a mobile phone form Bangladesh for $250, to get that money i already deposited about $600 they again asking me for make a deposit about $230.

    ...

  • author
    Satisfied Customer
    Dec 29, 2021
    Stress Free services

    This is my first go round with PenFed Credit Union. They took a chance on me even with my fair credit. I currently have my car loan service with them and when my family was in a financial emergency, I truly can say that we were 100% satisfied with their help. Every time I visit their website it makes me say WOW to all the different helpful services they offer, and how the application/ approval process is as easy as cutting into a slice of cake.

    ...

  • author
    Chester R. White
    Dec 28, 2021
    Happy member

    I've been with PenFed for a few years now I have a few different loans I even have a credit card and savings account so I would highly recommend theses guys never had a problem with them

    ...

  • author
    Daniel Simpson
    Dec 28, 2021
    PENFED - WORST CREDIT UNION

    PenFed , Worst credit union ever, their system is screwed up and removes a number from my account in their system when they try to take a payment. I've made them aware of this after spending HOURS ON THE PHONE with customer service, twice they've made the payment on the phone with the correct account number but when they try to process it through their system it gets screwed up, twice I've initiated it online, and even though it's stored correctly online, same thing happens.... SO MY PAYMENT NEVER GETS MADE, YET NO ONE CONTACTS ME ... IF I DIDN'T PAY ATTENTION THIS CRAPPY CREDIT UNION WOULD RUIN MY CREDIT SCORE SAYING I MISSED A PAYMENT,,, EVEN THOUGH I'VE MADE IT 4 TIMES!!!! What about compensation for the HOURS I've spent trying to fix your mistake, or the interest I'm paying on a loan balance that should be paid ... And they won't give me a direct number to contact anyone. Have to call the stupid 800 number during business hours only and explain the whole situation to a new idiot to still not get it right!

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  • author
    HD Next-Level Detail HD Labs
    Dec 27, 2021
    Fast

    Fast , And easy with the best rate I Could expect.

    ...

  • author
    Anthony Morris
    Dec 26, 2021
    Penfed is absolutely outstanding

    Penfed is absolutely outstanding. Approved my credit line increase when others wouldn't. Thank you so very much.

    ...

  • author
    Robert Lowery
    Dec 26, 2021
    Well iam very happy i have a penfed…

    Well iam very happy i have a penfed account and iam happy about the new loan i just got, and you know what is is my first loan.

    ...

  • author
    Phillip
    Dec 25, 2021
    Very easy streamlined application and…

    Very easy streamlined application and approval process

    ...

  • author
    RICKY Mata
    Dec 25, 2021
    This was the worst experience I ever…

    This was the worst experience I ever had with a bank

    ...

  • author
    Danny
    Dec 24, 2021
    Impressed..

    After carefully applying and a couple of phone calls, my app was approved in less than 24 hours. I thought this was good and now I'm waiting for my check.

    ...

  • author
    DANIEL
    Dec 24, 2021
    Very Professional Lender.

    The PenFed guidelines used my application information to make my borrowing experience comfortable and easy to just coast through. I think that they know well what they are about.

    ...

  • author
    Merrel Gage
    Dec 24, 2021
    Penfed is a fantastic credit union

    Penfed is a fantastic credit union. Very friendly and courteous people.

    ...

  • author
    Andrew
    Dec 24, 2021
    SCAM CUSTOMER SERVICE REPS

    SCAM CUSTOMER SERVICE REPS! THEY TRICKED ME AND TOOK DOUBLE MY MONEY 2 DAYS BEFORE CHRISTMAS LEAVING MY FAMILY OUT COLD FOR THE HOLIDAYS! THEY SHUT DOWN ALL CUSTOMER SERVICE ACCESS SO I CANT EVEN TALK OR GET UNTIL AFTER THE NEW YEAR! THUS COMPANY IS EXTREMELY SUSPECT AND SHOULD BE AVOIDED AT ALL COSTS!!!

    ...

  • author
    R. C. Smelley
    Dec 23, 2021
    In todays hurry up world it is nice to…

    In todays hurry up world it is nice to do business with a company when the people helping you are polite and informed about their product. Being hearing impaired everyone was understanding and took the time to be sure I understood everything they were informing me about.

    ...

  • author
    william bowen
    Dec 22, 2021
    Approved online

    Easy approval and good interest rate

    ...

  • author
    Dee Dee Camarena
    Dec 22, 2021
    Wow, great service!

    Wow, great service! Thank you for being so responsive to my immediate need. You have a member for life.

    ...

  • author
    Mark Pirie
    Dec 20, 2021
    Horrible credit union that relies on…

    Horrible credit union that relies on automation that constantly makes mistakes. Their phone tree makes customers wait longer and longer. I have been with PenFed for almost 15 years and I have seen this FCU change from a client-centered FCU to something out of a self-autonomous horror story with no humans on board. Beware In response to your reply, PenFed, I have been telling you about these issues for the past three years and it's done no good, you've not responded or made any changes. Your reps have just gotten more rude, your processes more automated. I have taken the step of going public with my review and is not just off the cuff. You have a lot of work to do and you just cannot put a few words to make it better.

    ...

  • author
    Sue Sisco
    Dec 18, 2021
    This process was done very fast and I…

    This process was done very fast and I received help from a real person when I did come up on something I did not understand. There was always little to no wait time on the ohone to get questions answered.

    ...

  • author
    Joseph Miller
    Dec 17, 2021
    all of your financial needs met at one great place.

    Great rates, easy application process, friendly reps.

    ...

  • author
    J. Agosto
    Dec 17, 2021
    Misleading product and irresponsible handling of your personal information. Beware!

    Went to apply for a Visa Gold card, believing that it was a competitive product that offer the possibility of having a low APR card. Miguel, the agent assigned to fill my application in the San Patricio branch in Guaynabo,Puerto Rico, submitted my application for an incorrect credit card! (Visa Power Cash Rewards) and it was also submitted incomplete! I did not receive a call, or email from Penfed notifying the issue. This was discovered by me initiating a review process. After 6 calls to customer service and over 6 hours over two days, the only solution provided was to visit the bank branch were the application was submitted. There, bank manager José Baez guaranteed that the error was corrected and no hard credit pull was done. I did felt at the moment that the branch manager did the right thing and handle the process as I expected in the first place. After three days, I received a call from the manager notifying that the card was approved. Here is where things take a turn for the worse. The Visa Gold is lauded as a low APR card which ranges from 7.99-17.99%. In the incorrect application (Visa Power Rewards) I was given a $12k credit line with a middle tier APR of 16.49%. Which meant that based on my credit worthiness, and my actual APR for existing cards, I could expect an APR in the Visa Gold ranging from at least 9-12% but a lower credit limit. For my surprise the approval came with a $10k credit limit but a whopping 15.49%!!! Which makes absolutely no sense. Upon inquiring the manager in the phone call the answer was “the card does offer a low APR of 7.99, but the next level is 15.49%, then 17.99” It makes 0 sense that a card would have a middle tier as I was informed, since that is mathematically nonsensical. Taking in consideration that for the incorrect approved card I was right in the middle and that card’s APR range from 14.99-17.99%! So I ended the call explaining my frustration with the sense of being forced to accept a subpar product that by no means competes with any of my actual cards. To add insult to injury, it is three days later since that phone call, I just found out that the first application was never removed. It is still in the system! Which I am more than certain affected the determination for my originally requested card! This is infuriating, frustrating and I feel I was mislead. The entire process has been deceitful and none of the credit cards Penfed currently offers competes with the current cards on the market! I have yet to receive a call or notification of someone truly aware of my issue, or with honest and real intentions of solving this irresponsible situation.

    ...

  • author
    Rene Archambault
    Dec 16, 2021
    Ease of Use

    Ease of Use. Great to work with

    ...

  • author
    Kleoart Kochi
    Dec 14, 2021
    In my almost 10 years of experience…

    In my almost 10 years of experience with Pen Fed I will say that I am very satisfied with their exceptional services all around. The only thing that I dislike (and for a while too) is their Bill Pay system. It is basic without " Minimum", "Statement Balance" and "Other" payment options.

    ...

  • author
    Barry
    Dec 13, 2021
    Incredibly hard to deal with:

    Incredibly hard to deal with: 1) cannot change address online 2) cannot change account contact phone number without submitting bills and drivers license! Took 3 hours to pay first c/c bill because of this. STEER CLEAR!!!

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  • author
    Charlie Sabbagh
    Dec 12, 2021
    Very good credit union

    Very good credit union Excellent customer service

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  • author
    Randy Maus
    Dec 12, 2021
    Penfed is the worst bank I have delt…

    Penfed is the worst bank I have delt with. I will never bank with them again.

    ...

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