Chase Freedom Flex℠ Review

I have been banking with Chase for a few years now and I have no complaints. They always have friendly customer service reps who answer most of your questions

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have a business checking account and have issue to look at my quick accept transactions more then a month i treid to speak on the phone with them the only thing they did is trasfer me on the phone from one departmend to the other after speaking to all departments i got to a few supervisors they spind me and lied me have one messege to you who is reading those lines DONT OPEN AN ACCOUNT AT CHASE

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If I could give zero stars, I would. I opened a Chase account with the intent of using it as an expense account for a corporation. I'll just copy what I wrote to them here: I tried to buy crypto and you blocked my debit card permanently. I called and your employees said they could only validate my identity if I come to a bank in person. (I note that none of this was necessary when I was putting my money INTO the account--only when I wanted it back). The nearest bank is one hour away and I'm on a tight schedule, planning to be out of the country for the majority of the year. I tried repeatedly to find another solution, but your bank would not allow it. Since I still have access to the web console, I've found a better way to prove that I am indeed the account holder: by transferring all of my money out of your bank and into another and never, ever bringing any of it back. Besides, if you're too good for crypto, you're too good for me since it's 100% of the company income. Thanks for wasting weeks of my time and rest assured, I will tell anyone who will listen about how you tried to steal my funds.

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I have the same issue as most of the reviews. Chase holds funds without justification or notification resulting in payments not being honored and negative reports to your credit report. They denied my payments to creditors, then closed my account without any notification, and kept my money from the account. Bank officers are arrogant and believe they can do what they want without any accountability. I successfully won a lawsuit in 2001 for several million dollars for an arrogant bank officer’s actions. I will be meeting with a law firm soon to file a lawsuit against Chase and assess if a class action is the solution. Considering the number of negative reviews resulting in financial damages, I am confident I won’t have any issues getting others to join in.

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I will never use chase Bank again. Tried calling to fix an issue with them taking money out of my account that was not approved my me. They won't listen nor care it's like they do what they want. Worst customer service I have ever had with any bank. Must be nice to just take money out of my account whenever chase wants to leave with nothing as I'm a single mom of 6 kids who works 60+hrs a week to provide for them.

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Mobile deposit first paycheck to my chase checking account 3 weeks ago. The funds have been in chase account but had a hold cause they can't verify the maker which is McLane. I've since lost the job cause after 4 weeks of no money, means no gas and chase has my funds. McLane can't request the check back cause they didn't transmit the check to chase and I'm the customer of chase , I deposited my check to my checking account. They closed my account and are keeping the funds that my check that I deposited til I prove it's mine???? Prove it's not mine. Be like taking your car to get oil change but need to speak to the dealer to make sure you own the car, until then I'll just hold onto it and BTW gtfo and don't come back til you do our job for us. So this is theft and should be treated that way. Need an attorney if anyone knows one I'll split whatever can get out these thieves. Im a veteran and its discrimination. Audit the fed and never bank with chase.

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On 8/10/22 I submitted a transaction for $2,000 for deposit into my Chase Checking account. The deposit was an ACH from Navy Federal Credit union. The transaction was made to cover my son's tuition and is/has been held by Chase Bank with not explanation. I was told on several occasions that the issue would be resolved. Only to be transferred time after time. The funds were available and verified by Navy Federal, but Chase refused to make them available. When I asked to close my remaining accounts I was lied to and told it could only be done in a location. Only to later be told it could be by phone. My son is now ineligible to begin classes. This is the second transaction this month Chase has held. The first being an Escrow check from PNC Financial. I was given a similar experience. Chase seems to have a policy of harassment on minority accounts that they feel exceed their comfort. I want this financial harassment to STOP. It's essentially the electronic equivalent of calling the cops on the black man for depositing a check. I want this rectified and Chase to end this practice against my accounts and the accounts of others they deem too BLACK to have healthy Bank accounts.

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What a joke!!! I am at my wits end and seriously considering moving my business and personal account to another bank. The closest Chase bank doesn't have anyone working and you're lucky if the ATM works and today, it didn't!!!! With CEO's making millions, they can't afford to spare a few bucks to hire some lower-level workers at a reasonable wage? What an awful company. I will definitely check on other banks in my area!!!!

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We've been with Chase for 10 years. We needed a line of credit to continue growing. My partner and I agreed to personally guarantee the small line and chase denied us. 10 years of profitability and never missing a payment to anyone. We're in the process of leaving them now. If you are a small business owner look for a local bank willing to support you. Chase doesn't care about small businesses.

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Without a doubt the most imcompetent bank I have ever dealt with and customer service is not even in their DNA or venacular. Dont call their office cause youll get Steve from Mumbia India with an accent to strong it doesnt even sound like English is a second language, furthermore steve is so untrained he cant even answer basic question, but he can sure take your money though! This bank does not recognize a Noterized POA or MPOA directing the next of kin to handle their parent who is incapcitated and on hospice to handle their business. Furthermore Austin Daniel who claimed he sent me an e-mail update is lying as they do not have a E-mail for my Moms next of kin and have no problem violating hippa laws. Yet they have the balls to ask me if I want to reopen an account with them after I closed my account out with them 12 years ago due to inability to be honest with me or adequately assist me with my account services. They are quick to get your money and business but they are slow to impossible to get your money back from them. Your and idiot if you do business with this company and deserve what ever run around they want to give you while your credit rating gets destroyed and your bill collectors turn you over to collections!!!

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This is the most don’t care about you bank ever or care if you get things right , even with a 20 plus year customer no negative account history. Leave this bank or don’t and find out how much you matter .

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Worst banking experience. Put 2 week holds on almost every check I deposit. Refuse to release funds and hang up when you try to contact customer service after loooooong wait times to even reach a customer service agent. I cannot wait to close my account.. do not bank here

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Unfair practices I applied for the Chase MilesPlus Club card. I am charged $525 for an annual fee. They charge late fees and interest on annual fees. I requested to cancel the account and get a pro-rated refund for the annual fee as I will not benefit from the services. They will not refund my account. These practices are unethical and unfair.

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Terrible! The unnecessary appointment to meet was over an hour long. Should haven't taken 20 minutes or less to help me. The Debit card shows up past 3-5. Basically all you can do is wait while your money is trapped. The customer service reps are useless.

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These rob dogs try to keep your money. Won’t let you withdraw. Don’t use them absolutely crooked bank. Run by licensed institutional robbers.

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Terrible customer service! Considering Chase is the top banks in America, what horrible customer service. I called three different branches, they all redirected me straight to the 800 number. In which I was left with the same automated annoying voice recording. Chase has gone down hill since Covid. It’s another POS bank!

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Just be smart don't use chase let my . Account ne hacked 50 times and then because the teller messed up Account in hole and took paycheck and all

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@ChaseSupport About a year ago, I paid off one of my Chase credit cards. I didn’t intend to use it any more, but I didn’t close it because I’ve heard that s bad for your credit. Several months later, I contributed to a GoFundMe for a child with a devastating progressive neurological illness, a kindergartner at my daughter’s new school, whose family was raising funds for a new wheelchair and out of state medical care. I made the payment through my PayPal account. I’d forgotten that it was connected to the credit card I’d paid off. Because I didn’t know I’d charged something on it, I didn’t make payments to the card. I received no notifications from Chase until a text alerting me to a seriously overdue account. I paid off the account, which had accrued a bunch of late fees, a day or two later, at which point I learned that it been closed because I hadn’t paid it for three months. I also didn’t receive any calls or texts from Chase until the text that alerted me the account was overdue when it was too late. I’m not sure why they didn’t call or text be earlier when clearly they were able to do so. Chase claims they sent me letters. I know I did not receive any. I’m very careful about checking my mail. I pick it up from my mailbox and open it immediately. I pay bills right away. I would never have ignored a late notice. It’s possible I missed an email message. Like many Americans, this has been a hard time for my family. We’ve been dealing with the after-effects of job loss. Though I’m vaccinated and boosted, I was hospitalized with Covid for a week, probably due to my underlying conditions. Chase will not help me remove the late payments from my credit report. I’m so angry that a charitable donation has messed up my credit during this all around crappy year. Chase is a terrible bank. #chase #chasebank #jpmorgan

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They say you can chat to us 24/7. This is not true because if you message them with eurgent matter no one will get back to you. It absolutely rubbish the only reason I opened chase is yhe 1% cash back once the offer ends I will not use it anymore. I am not sure how an organisation like this survives these days.

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Chase Sapphire Reserve cardholder for over 5 years. Tried to use their “Extended Warranty’ benefit on a TV purchased through Costco for the first time. After submitting documents multiple times over a 1 month period— Chase Card Benefit Services/Chubb Insurance denied the claim telling me I had to deal with Costco. Never rely on the Extended Warranty benefit since it’s a scam since Chase will go out of its way to deny the claim. Useless, pathetic customer service!

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I am certified an accredited investor across many platforms. I have half a million dollars in investments and savings that I manage myself along with an addtional 2 million of my mother's which I also manage. I've never been late on a payment in my life. Chase bank denied me an Amazon Prime card after soliciting me directly. Have to wonder what kind of billionaires must qualify for this amazing Amazon prime card

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We use Chase for our business and personal accounts and couldn’t be happier. Wires and transfer are really easy to send. However, I wish they would do away with the fees for multiple accounts.

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DONT use this absolute garbage of a so called bank. Once you deposit money trying to withdraw it won’t be easy. The use excuse we are doing security checks every time you try to withdraw then they ring you a day or 2 later to confirm we are doing a security check. Then if your lucky a few days later you get you money. They are CROOKS!

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Constantly cancel my wire transfers citing security reasons. Do not even bother to call me first. Never disclose the actual reason. Once canceled my wire transfer to IRS. How stupid is that? How possibly can payment to IRS be a fraudulent transaction? Customer service is horrible, the wait is very long, and they almost always transfer you to multiple points/people each with its own wait.

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Chase customer service is Ridiculous trying to get through to a real person is stupid. Then when you get through. No one specks clear English. VERY DISAPPOINTED. Trying to resolve a simple problem should not be so hard.

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After a identity theft issue involving my Chase checking account I am totally disgusted with the level of service provided by Chase and their various departments. No help whatsoever in providing paperwork of any kind to allow me to file a claim with my insurance company. horriffic wait times on hold, transferred from department to department, most agents are barely understandable and not fluent in the english language. it seems that Chase is avoiding any type of responsibility for the theft even though they released funds without verification from me. A fake reversal of charges was immediately credited with no questions asked. My advice stay away from Chase they simply dont care One outstanding fact Chase can mail me about my account being overdrawn due to the ID theft reminding me I have an outstanding balance. They will not mail me documents related to the ID theft.

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Worst bank to deal with. Opened a new Total Checking account with nothing but problems from the start. First, it was a W-9 problem and I had to go back to the bank with another signed hard copy. Two weeks later they send me a letter requesting me to fill out another W-9. They are now closing my account after two months stating a check I electronically deposited was a fraudulent check because they could not verify the name and phone number. I went to the branch manager with the check explaining to him that this is from one of my tenants who has been with me for 12 years and owns over 40 franchise stores. This tenant has different corporate names for stores in North and South Carolina and if you call the phone number on the check they will verify that the company name that is on the check is part of their main company, but instead, they refused, saying they have their own methods of check verification and the phone number doesn't match the name. All they would say is it is a fraudulent check and we are closing your account, but you won't get the existing money for at least 3 weeks. All they had to do was call the number and ask them about the check but they refused. For the last 12 years, I have deposited this franchisee's check in my PNC Bank account and my United Community Bank account with no questions or problems about the corporate name on the check. I only opened the Chase account because we moved and Chase Bank was nearby. Most banks would just put a hold on the check until it fully clears. Well, surprise my tenant just informed me the check cleared yet they are still canceling my account. I called Chase and was told they will reverse the check and still close the account. You would think they would welcome new business but from my 45 years of experience dealing with banks, Chase Bank does not care about their customers and is by far the worst bank I have ever dealt with.

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Pathetic institution with such fake sickening customer service skills while pulling the rug out from underneath your feet. Demons, I tell you right along with JP Morgan the pedophile money embezzling criminal. Do yourself a favor and stay way from such filth! Satans money minions!! Invest in precious metals now!

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This company is not for the customers . I have 2 accounts with this company . A credit card and auto loan and both are in great standing , no missed payments , great credit score . No issues on my credit history at all . I actually have exceptional credit history. I have a better credit score then when i first applied and i also make more money , but due to the fact that i have 5 other credit cards ( all still in good withstanding) they have reduced my credit balance for over $1500 . Just because of that . no other reason . Makes no sense . Aren't they supposed to be helping build your credit score instead of hurting it ? In that case I would of closed the account and just paid my balance . They suck . How u discipline me for doing nothing wrong ? like NOTHING . HOW IS THAT FAIR ? You usually get a credit increase for being a good customer .. but CHASE REDUCES IT INSTEAD . I would of expected more from them they suck . DONT DO IT ! They will mess your credit up for nothing . Like NOTHING .

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We have deposit hundreds of checks via ATM and in person following the same procedure for over a year. Recently our office manager did an after hour ATM deposit. The next day Chase contacted us and said it was improperly endorsed. Mind you, we have endorse hundreds of checks the same way include several the day before without issue. When asked what the issue was, they had no idea. So they promised to overnight it back to us. Lie #2. Because the amount was just below their overnight policy for returning deposits, it will take 7 to 10 business days to get it back. Meanwhile they have actually sent the request to the other bank for the funds and received them. So they are now playing with the funds for their own gain.

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Today I was helped by three female employees and one male (Chirag) regarding issues with my account. All were extremely helpful in resolving my issues. Chirag in particular remained on the line for half an hour at least while I was shopping to ensure I was able to make a purchase before closing my debit card. Because of them, I was able to feed my family until my next paycheck and I am extremely grateful for their help.

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ABOVE AND BEYOND THE NORMAL BANK!!!Listen to me when I say ,I have major disabilities however,I could depend on them to have my back. I'm a 1099NEC worker trying to expand the last year on my own. It has been a rough road .I can't get loans except through installment places even with no missed payments..Noone looks at how far I have come,even with my disabilities and me trying to climb a mountain...,they Still all look at my past OR AT MY DISABILITIES... Like I'm on the bottom and that's where I need to stay.. So ,my future is gonna be bright because they covered me so I can continue to climb my mountain. I tried avoiding covid ,postponed and still ended up with it. On top of disabilities, now this. and paying for medicines that I need to just be able to go to work..They cleared checks for me so I could obtain my medicines. Look if you truly want someone to look at you as a person on the rise..especially with disabilities in tact...They treat you like you are someone special... and not left for dead. It's a great Shame 👍 for companies that don't care about the life of their customers.Sometimes, people in the world need to love a little more. Money isn't forever..However, great achievements ,possibilities,newly opened doors, they can be achieved .. Because they chose to be the higher calling.... They let me,rest,recover, and get up after I fall...everytime... I am forever grateful that I have been blessed with such an extraordinary BANK..A TRUE bank for the people..!!! Thank you MAY GOD BLESS YOUR BANK IN ALL THAT YOU DO...

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Chase Bank is the ultimate corporation vs. little guy. Stick on charges for everything. Terrible customer service on the phone or at branches. You will encounter some kind of pompous little twit, sometimes that knows nothing, rather than actual help with banking needs. I have switched banks because of this b.s.

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What a crappy bank, crappy app, crappy customer service. And they DON’T care. We’ve had lots of issues but today was the last straw. Apparently a check I used mobile deposit for earlier this month didn’t come over in their system properly. When I scanned it, it looked fine. There was no error, nothing indicating that the picture wasn’t good enough. But apparently some numbers got dropped off the account when it was digitally uploaded. They charged me a $12 fee because it didn’t go through!! That may be chump change to some people but it takes me more than an hour to earn that much money and with the current economy we’re struggling. I called Chase and spent forever on the phone with them and they wouldn’t do anything except file a complaint. We’ve been banking with them for over a decade and we were talking about opening a credit card with them next year when hopefully we’ll be earning some more. NOPE. I’m going to take my business and money elsewhere to a bank that won’t steal my hard-earned money. I told them all this and that I was planning on closing the accounts over this once I find a bank I like and do you think they cared one bit? HA! Well, Chase. I hope you enjoy that $12 that’s been added to the millions of dollars you already have. I’m sure it made a huge difference for you! Meanwhile, I’ll just be figuring out how to pick up another shift or cut down on groceries for my little family this month. Because that $12 DOES make a difference to me and my kids. Real classy.

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Chase es el peor banco del mundo no pierdan su tiempo abriendo cuenta con esos ladrones te restringen tu propio dinero y para dártelo es un show pésimo servicio al cliente son todos Brutos

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Let me write my experience about chase, chase bank is only view things good,but overall 65 percent is horrible on many things, if you ask me about chase, I will say that I have been long time more than 20years as I still customer with them, chase bank if you are new with them or if you will start to open new account with them be careful if they feel any thing wrong chase will close your account right away and will not gave you the reason why they close your account, chase in my opinion is only the bank which they are looking to take your blood,They are looking for how they can take money more than how they can serve you, moreover if you thing if you stay long with them you will get any offers, So forget about this your are definitely wrong chase doesn't give you any offer either you old or new, they have criteria more different than any other bank, about customer service is really horrible, the only thing if you been longer with them they will take longer decisions before they take any action of your account,In my opinion if you feel you want to end the business with them you take the right step, chase is not the bank for all citizens. Ali Nour

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Reported fraudulent activities on my debit card. They were removed then added back on with no explanation. Phoned Chase. Two different people answered and put me on hold. After 30 minutes on hold I had to hang up to go to work. C'mon Chase. You can do better than this

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they are safe but can make some times headaches

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After a recent call with Chase bank, I needed to write a review. Mind you, I have had very few issues with Chase. I have been told that as long as you do not contact customer care, you are good. My cell phone was lost, and I was in the process of getting a new one. Because that was my mode of two factor authentication, I had to resort to calling the number to get a code to access my account online. The conversation went like this - The guy picked up the phone very quickly, and gave me a greeting. I explained the situation a little, and requested access to my account. He told me that to verify me he would send a notification to my phone. To which I told him I didn't have the phone on me. Not a problem right? There are other methods to get access. He stated that it was fine, and asked me the price of a purchase I made at a gas station a week ago. This was to fill up my car. The number he gave me were within a couple of dollars of each other, and I told him that I was not sure due to that being a week ago. But I guess I answered incorrectly. Without hesitation, he said I cannot verify you, and Chase will have to call your phone for you to gain access to your account. They will contact you within 48 hours. Issue being, I still don't have a phone. I tried to explain that to him several times, and he kept saying "I'm sorry sir, we will call you in 48 hours". Then when he decided he was done with me, I was interrupted and asked if there was anything more he could do for me. I said no, and got a very quick, "Okay, goodbye". From the start of the call, he didn't listen to what the issue was. I still don't know if he understands I won't have my phone for a couple of weeks. That and the interrupting, and the cold comments, I have never felt more thrown to the side as a customer. If policy states that they may only ask one authenticating question about a purchase that was done a while ago, and make you guess the amount, then offer no other security question or whatnot. That is a poor, a very poor policy. If I could give zero stars I would.

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Rubbish bank don't even think about it

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Chase Bank don't care about the people on Cedar Lake they shut the bank down and you got to drive to St John of Crown Point or Lowell went to St John today and the ATM doesn't work until I got to sign in my yard says down with Chase

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I called to put a stop on a payment that I didn't make and they charged me for stopping the payment that I did make so did I lost money what a Is terrible bank Time to close my account after 20 years

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Horrible company took over $400 in overdraft fees… I even got BBB involved and nothing… clearly a company that doesn’t care about its customers

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So I had an account that couldn't be canceled. The customer service of this company told me that the account had already been closed (even though I was still being charged) I called chase and asked them to support me no less than 4 times. EVERY time they asked me if I emailed the company or if I called them. I said yes, on several occasions but they kept telling me I had no accounts open. Eventually the company discontinued phone service which is already shady. CHASE repeatedly said they'd work to get the account cancel or send in an inquiry (or whatever they call it) But years and hundreds of dollars later the company finally contacted ME and canceled my account after I threw about 6 bad reviews on different sites about how they were stealing from me. Chase straight up lied about helping me, calling me back. and refused to protect my money. THE WAY I SEE IT CHASE OWES ME ABOUT 400 BUCKS

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Spoke with a customer service agent Omar. Very rude and sarcastic on the phone while I was trying to dispute charge on my credit card. I have multiple credit cards with Chase including Reserve and my business credit card and don’t expect this kind of rude service. Maybe time to switch to Amex

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If you are with this bank BE VERY CAREFUL and tell others. use bank of america or frost. Read the fine print they give you per your account. It wont hurt you to leave and switch banks. Take my advice when i say(type)withdraw your money and go to another bank asap. Protect yourself NOW. dont wait. Chase is outsourcing (india) a country that already participates heavily in U.S. phone scams- they scammed me-almost got me concerning our lifes savings-TAKE HEED & LEAVE-PLEASE & warn others. #$tay$afe

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This month we booked flights through chase travel and had to make some changes. I have called every day for the past 8 days and been on hold for over 3 hours EACH DAY. They need someone to manually make the changes because we have a lap infant. They put in call back for me, which was truly appreciated as I have been on hold every day and unable to get through. Today when they called back I answered, and we were disconnected as soon as i said hello. They never called back again, so I called in to the center again and was put on hold again and disconnected again. I called back again right after being disconnected and asked to speak with a supervisor as this is the worst service i have had with anyone. WE CAN'T GET A REFUND TO BOOK ON OUR OWN. I WILL NEVER USE THEM AGAIN FOR TRAVEL. WITH THAT BEING SAID WE WILL NOT USE THEM FOR PERSONAL USE TO GET TRAVEL REWARDS EITHER, BECAUSE WHAT IS THE POINT. I HAVE BEEN A CHASE CUSTOMER FOR OVER 20 YEARS AND TODAY WILL BE MY LAST TRANSACTION WITH THEM.

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I'm currently transitioning to Chase so I may have to take money from my new chase account and make a deposit to my old account. Today I went to the Chase ATM used my debit card everything went fine until it was time to dispense the cash. The ATM DIDNOT dispense the cash when I checked my account it looked like it came out, luckily it was during banking hours so I was able to go inside, I was told this happens from time to time. I've NEVER experience this before with my old bank or any bank for that matter. My concern is suppose this happened after business hours! I'm questioning my decision to switch to chase. I think I'm going back to my old bank

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I'm not entirely sure what all the other negative reviews are about. I personally have a had a very pleasant experience with them. I and my whole family uses them and has never had any issues in over 20 years. The one complaint I have would be with the app that they provide. It has a very clunky and crowded interface in my personal opinion. But overall a good bank.

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Giving Chase a 1 star should be a minus 10 as the customer service people are so incompetent I wonder how they get to work Extremely Rude and unprofessional as a result of the poor to total lack of customer service I’ve decided they are not worth doing business with them any further They also discriminate if you voice your option about them Do yourself a favor and choose another bank other than Chase you’ll be a lot happier Jeff Pordes Peoria,Az

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If I could write an expletive, I would! Placed a 7 Day Hold on a Bank of America Cashier's Check - unbelievable. They have the money and are holding it. I called and had to be connected to a "hold specialist". I waited 31 minutes to talk to "hold specialist" - he said he would look into it an get back to me - CLICK! UGH!!

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Absolutely horrible and they don't care. You cannot get anyone because they "can't find you cards in their system." No humans. The whole company should be arrested for fraud. If you try to get help for missing card or anything, the voice message keeps looping.

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Chase bank has loads to SORT out and the MAIN issue is that when they DECIDED to open accounts in the UK,they did NOT think about the fact that PEOPLE still get cheques (something that I BROUGHT to their ATTENTION every time that I SPOKE to them, but NOT taken into ACCOUNT!)and that is WHY I am now banking with Monzo bank,so Chase,sort it OUT!

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I have had the unfortunate experience of dealing with Chase for a new home loan. I had my last home loan with them but never again. I finally get my documents to sign then I find out that they locked my account for "suspicious activity" but refused to say why and refused to remove the lock. After an hour on the phone and being transferred 5 times the associate named Amia just hung up on me! I called the next day and after 40 minutes my account was magically unlocked with no explanation and no follow up. The representatives were rude and dismissive and totally clueless. I was sent to the fraud department, then sent to someone in wire transfers and then finally to customer protection. This company is a hot mess. Unfortunately I may be too far to back out but if this home falls through I will be finding another lender.

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Impossible to get off their mailing list. I get spam mail/credit card offers mailed to my house constantly and just want to removed from the list. I have called multiple customer service phone numbers and you can' get through to an actual personal, and you can't send emails without an account/login information.

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Chase canceled my debit card after I was told in the branch that my current card would continue to work until the end of the month. When I called to resolve this (e.g., obtain a temporary card, have a card expedited to me), I was told there were NO options and that I would just have to wait on the new card. I grew frustrated as I repeated myself over and over and each of the four individuals I spoke to was unable to understand what I was very clearly communicating. The "Escalations" department couldn't even offer me a solution to the issue and was not interested in hearing about my poor experience with the prior representatives. I'll be contacting the branch that initially gave me the wrong information tomorrow, but have little hope that this ends in any way other than me closing my Chase account because customers deserve better.

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If I could I would give -100 stars . I have trusted on Chase … not anymore . They are incompetent and not helppful at all . I spoke hours and hours with them and requested the miles on Mileageplus we earned since February and they can not figure out the issue , after hours and hours on the phone one of the manager Andreea said she wil escalade to another department she acted like it was our fault . Why are you there ? Why are you working there if you are not able to do anything helppful ? This is for all the agents I spoke with ( a lot )why are you there ?

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Chase is a great bank but it really frustrates me when I have a problem and it takes forever to get resolves because their is a language barrier. The customer service representative doesn't understand nothing that im asking. It's crazy!

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I spoke to a customer service representative about the fact that I made online bill payments on Friday, 6/17 and instead of them being deducted from my balance as pending as they usually are when made, instead they hit my account 3 days later, causing me to be severely misled about the balance in my account. The customer service representative I spoke to was from India and he was nasty and unhelpful. I have been a Chase customer for several years but will probably move my account to another bank now.

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Worst bank ever! Puts 10 day holds on every check you try to deposit! It doesn’t matter the amount of money or where the check is from every time 10 to 14 day hold! Been bank here over year thought the longer you stayed the better it would get but clearly that’s not the case! Waiting for holds to be taking off my checks and will be closing all of my accounts with them!

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Chase Points are useless. I wanted to book a trip to Cabo using Chase points. A search on their travel website showed no flights available for the dates I wanted. The hotel would have cost all 50K+ points I have plus $875. Travelocity had a long list of available flights and if I purchased flights and hotel (the same one that I chose on Chase travel site) I could get the flights and hotel for the same cash it would cost if I bought the flights on Travelocity, but used the Chase travel site for the hotel. But with Chase I would still lose all my points and save no money. The same process on Expedia was about 20% higher than Travelocity but at least flights were still available there.

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The dispute customer service reps are incredibly rude. One lady told me she would not listen to me until I gave her my account information. It took her 5 seconds to admonish me like a child. Another clutched her pearls when I said the word "damn" and it wasn't directly to her. I worked as a CSR manager and it seemed like she simply wanted off the call.They need more and better training.

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Chase travel is TERRIBLE! I have spent over 5 hours on the phone, talking to multiple agents including the "supervisor on duty" Gary today with no resolution. They do not listen or understand the issue and fail to help resolve it. I will be going elsewhere for my credit card and account needs.

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I have two credit cards and one bank account with Chase. I've been very pleased with the customer service and responsiveness. They also have great rewards, which is what I signed up for, and have been very pleased with them.

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Chase Bank is the most fraudulent bank ever when it comes to servicing customers They lie cheat and steal from your accounts Got to the point where I filed Fraud charges against the bank Never ever do business with this company they’ll steak you blind

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I had inheritance that I split between 2 banks, Chase had part of it. It stayed there for about a decade. I moved out of state - wasn't getting statements because my address change did not go through. I LITERALLY have tried to get my address changed for more than a year. Phone calls, emails, forms, I was even eventually told the fastest way to get it done is to go to a local Chase bank. I drove 30 miles to do that, sat for almost 1/2 hour while it was being done, I even got checks printed to go with me, with my new address! I am now purchasing real estate with this money, need money wired. I explain this to my "customer care" person, he said it takes up to 2 days to sell my positions. OK. I send him the wiring instructions which he doesn't do anything with because he went on vacation! OK, he's back from vacation and he sends a form for me to complete which I need to enter information from wiring instructions. Why didn't I get this form 10 days ago? Why wasn't I handed over to someone else while he vacationed? I remain calm, complete and submit form ASAP. Then there needed to be a confirming call (further delay) before submitting the form for processing. This was Monday/Tuesday activity. FRIDAY - I receive an email HOPING it confirms wire is complete! NO, it told me that I need to complete an address change form!!!! I NEED MY MONEY TO BE WIRED TO TITLE COMPANY!!! OR I LOSE THE PROPERTY. More than a year and they still can't manage to look back at the previous forms, especially that done by THEIR BANK and I'm supposed to fill out the form again? How much time have I had to put into this damn address change? How much risk are they putting me through. I contrast this experience to my other bank from which I needed funds, First Financial in Texas, I reached out to POC, state the amount to be wired for deposit, it's done before close of business that day. Contact him again for the amount that needs wired for balance of purchase - Done before close of business. Chase! Well, it takes a form, then another form, then a confirming call, then the address form change again. I went ballistic and I escalated to a manager who supposedly has forced the address change through today, but overnight update - which means MONDAY we can start on the wire part which "may take a couple days". UNBELIEVABLE!! DO YOURSELF A FAVOR AND FIND ANOTHER BANK!

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I can't even put money into my account. The bank near me is always closed when I can go and it doesn't have an ATM. It blocks some companies I try to buy from. I can't talk to them about why because they are always closed at the one closest to me. So I went to the one in a town next to me, closed. If I miss a payment or I go delinquent a few cents y'all are fast to give me fees of $35. But I can't go in and talk about any of my thing on my account cuz y'all are always closed. I can't put money into my account because you don't have an ATM at all of your Banks. And I don't know why you aren't letting me buy what I want to buy with my money.

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Terrible experience! They approved my United airlines card only to shut it down 2 months later for no reason while having a credit score of 740. Messing up my score for no reason. TERRIBLE

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The branch wouldn’t allow my sister to deposit cash in my account. Literally wouldn’t accept cash. Would let her use a check or a debit card but wouldn’t accept US currency. Unbelievable and no logical sense. Closing my account.

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DO NOT get financing from CHASE / Florida offices of Mr. Arturo M Perla / Mr. Juan Carlos Paredes, if one is a SENIOR, VETERAN, YOUNG (STARTER HOME) one risks getting caught in the Chase/Arturo CATCH 22 to DENIAL. The Florida offices of Mr. Arturo M Perla and his boss Mr. Juan Carlos Paredes expected to have their hooks in a property valued at over 2 times the loan amount, instead with mine they were getting their hooks into a property at 1.5 times the loan amount. Because my place needed work and even though the inspection they requested identified that their concerns about the bathroom were unwarranted Mr. Perla / Chase used "dirt" as their CATCH 22 to DENIAL. What does this mean for YOU, other customers, if one wants financing on a fixer upper, it can be expected that Chase and the Florida offices of Mr. Perla and Mr. Paredes will try to get the valuation of the property up to close to double before financing. It will not matter that a customers payment history was good, what they want are portfolios with properties valued at around double the financing. This does not help a customer who like myself needed financing to consolidate debt, free up revenue and be able to fix the place up. Mr. Arturo M Perla used the condition of the bathroom to discriminate and create his CATCH 22 to DENIAL - mine did not fit his portfolio or Chase's. It discriminates against customers based upon age and class, in my case I needed financing to address, I had equity but did not have cash due to debt so I got caught in the Chase/Arturo CATCH 22 to DENIAL. As a result of the Chase/Arturo CATCH 22 to DENIAL - RATHER THAN ADDRESSING FUTURE ISSUES like REMODELING THE BATHROOMS that were thirty years old to be SENIOR FRIENDLY I get to make POST's like this because CHASE's business model is a CATCH 22 to DENIAL for those whose property is only 1.5 times the financing making the victim unable to fix up the property - my concern is that my plumbing while functioning is thirty years old. Discrimination by the numbers, my age, value of the property and their portfolios. A combination of age and class discrimination, interesting.

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If you want to open a business account, then deposit money, only to have the money removed from the other accounts but never show up on your chase account, then this is the bank for you! They will hold your money in limbo until you are blue in the face with phone calls. We are still on the phone today. They cashed my check on monday and removed the funds but then will not let me use the money on my chase account and wont even list is as available. Picked them thinking I could deposit checks at a relatively decent speed but I was wrong and this is not the business account you need if you plan on trying to move money over to you account. They have a promotion going that if you have over 2,000 in your account that they give you $300. I'm sure thats why they wont put anything in my bank account. Its all a scam.

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Worst bank, slow, dont help , they ignore you

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Do not go thru Chase Travel. Redeem your points other ways. This organization does not care that the reason they exist is to help customers who have already spent tons of money using their card(s). In my case, I have lost thousands of dollars because of their "policies". Don't you just hate policies that help them but not you. I will cut up my credit card today. I can never ever be associated with Chase Travel again.

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Filed a dispute with chase around the 4th of june for products that i didn't receive. Total dispute is $600 dollars. Chase agent stated he was filling the dispute, sending me out a letter that explained the dispute and a questionnaire. I have never received anything from Chase. Agent said that if the company did not respond by the 18th of june, I would be credited my money back. I called back today to see where the dispute stood. Talked to some "very rude" supervisor. She told me that the first agent didn't know what he was talking about. She said Chase will let the company take up to 2 and a half months to respond. Once the company responds to the dispute, only then does Chase explain to them that i didn't receive the products i ordered. In short this dispute can go back and forth forever. Chase needs to review Amazon and E-Bay's customer service policies to learn how to cover there customers when rip off companies take advantage of someone. Again most rude customer service person i have ever dealt with.

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Chase Travel has ruined all the value of being part of the Chase card programs. I have a Sapphire card - was reserved card until they cost me over $3000. Chase travel is a weak and useless organization and do not actually seem to care that they are in business because of the money that comes from using their credit cards. As of now, I have spoken to almost 10 different persons and, yet, I still expect to lose $3000.

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Been a chase customer for years now. I'm tired of them charging me a monthly fee for having a bank account. You shouldn't have to pay at all for having a bank account. Also an agent refunded me money awhile back then Chase turned around and said I owe them back the amount. Wasn't a large amount either. Not sure if I still owe it or if it went on my credit but that's bs. Considering switching to someone else. Not happy anymore with them.

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Poor service, poor software, poor website, and poor customer appreciation. I had notified Chase before going on an overseas trip and when I tried to use my card, it was blocked because of fraud alerts. When I called them, they said that nobody could help me until 7am EST. I needed the card for urgent transactions overseas. Will never rely on them when it comes to professionalism and conducting business.

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Chase Bank 10611 Broadway Street I'm so honor to speak on how blessed I was to encounter JACKIE MELGAR AND MARCOS GARCA I type their names in Cap and if I could I would put in on giant poster. They were so kind and helpful and patient with me in helping me and showing me how to wrap coins that I saved. We are living in a word that doesn't help anyone especially senior. (They are definitely an asset to the bank and the world.) Please let them know Mary Wallace very grateful for their help. Blessing to them both and their family.

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The app for android is malfunctioning on a daily basis, and has for a couple of months now. Even if you can log in, functions such as locking and unlocking a card is "... not working right now " and even more infuriating, LOGGING OUT is often "not working". I have cleared the cache, un-and-reinstalled the app numerous times and it just keeps breaking down. If this is how CHASE is managing their system of digital banking perhaps it's time to shop around for a new establishment after 20+ years of being a loyal CHASE customer.

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I’ve had multiple issues with this bank from fraud blocking my account for spending £10.99 on Xbox live then taking 36 hours to unblock my account I asked what department is dealing with my issue and was told “the department that deals with this issue” then had an agent today who genuinely couldn’t string a proper sentence together via chat and unable to actually read what my problem was I asked to speak with his supervisor as he was incapable of doing his job and stringing sentence together his manager then told me I do t have a right to say that to any employee of chase any feedback will be done from him so I’ve to sit accept all the crap they spew to there customers and be happy with there service I complained to them previously and they made it all out to be my fault when Infact it was a banking mistake I’ve had to take it to the ombudsman please please avoid this bank they withhold benefit payments which is illegal in the uk defo avoid at all costs

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Worst customer service wait time for any bank ever used. Was on hold for over 25 minutes before being sent to another department for another 25 minutes of hold time, before being disconnected. Still unable to resolve unauthorized charges made on my account. Changing bank asap

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Intrest and fees are a slick move on the credit cards when it come to purchases between 30 and 40 bucks even if you don't use your card.. nevertheless they want the whole credit card paid off in 1 month so they use intrest and fees to keep you from paying it off in payments. Never using this card or chase after this.... Canceling soon

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"Customer Service" HAHAHA! what customer service? and where to begin? It has been an EXTREMELY painful experience to get these people to cancel two tickets and get a refund. - I had been using the Chase Preferred card for many years. I had purchased several plane tickets with it. I noticed the prices were a bit higher but I never minded. This is the first time I needed to get a refund from them and it is also the last time I am going to use this card for anything. - First, If you buy new tickets from them. Their prices are similar to what you see on Google Flights. No problem there. But if you need to switch flights at the last minutes (due to COVID etc.) then their ticket prices are almost always much HIGHER than what you see on Google Flights. The difference in prices is $200-$500 per ticket. They KNOW you are typically away from home, strained, desperate and willing pay at any price to get home. I have checked their prices twice while on the phone with their “specialists” trying to switch flights and both times, their prices were much higher than the prices seen on my laptop for the same flights. - Second, Customer Service is beyond HORRIFIC. Incompetent employees and poorly designed systems and processes. The first around of “support” is always routed to somewhere that sounds like India. And they almost always have communication issues. Not reading the notes, not understanding English. In the end it always takes 30 minutes to repeat the whole story to them every time and to wait for a so-called "specialist" where the real fun begins. Every time I called them, as outlined below, I had to waste 30m with the India group first. Then another 1-2h with the “specialist”. - The "specialist" in the first call told me I cannot get refund, I can only get credit with Asiana, which is wrong. The tickets were refundable as I was told by the other “specialists” over the next 4 weeks. - The second "specialist” told me to send proof of positive COVID test results to get a refund for the cancelation fees. I sent her photos of the test results. Then I didn't hear from them for a week. - I called back and nobody knew anything. They didn’t care to take notes. I had to spend a couple of hours repeating the same things again, first with the India group and second with a third "specialist". This one was supposedly a “supervisor” which got my hopes up that the pains of dealing with Chase Travel Customer Service was about to end. This one said I needed to send test results done by a hospital. I did. Then nothing happened for another week. Apparently they don't really do anything when it comes to refunding unless you have to call every day to remind them they owe you money. - I called again and the 4th “specialist” told me there is no way I can get a waiver for the cancellation fees with any airlines after March 31st. And she repeatedly it 3 times and asked me a bunch of questions to make sure I didn’t make a mistake. I had to confirm with her twice that the “supervisor” was on the call with Asiana during my last call and the Asiana rep told her to tell me to send proof of positive COVID tests. She then read the notes and said “Oh - I should have read the notes first”. She then asked me to send the COVID documentation again because apparently she worked at a different call center and didn’t have a copy of my previous email :) Great IT system they have there at Chase Travel. She also repeated several times she’ll forward the documentation to Asiana and ask me to wait 48 hours. But of course, you should know by now how that turned out :) 2 weeks later and still no calls and no emails. - I called again and the 5th “specialist” who’s also a “supervisor” told me she needs to check the emails to see if Asiana has responded. This further confirms my suspicions above: they don’t do anything when it comes to refunding your money unless you have to call them every day to remind them about owed money. They are VERY VERY quick when it comes to taking your money, however. I was on the phone for 2h 50m with them and in the end the situation was the same as it was 1 month ago: they'll send another email and wait for Asiana's response. HAHA! what a joke! - So far, I have called them 5 times (over the course of 1 month) and the issue is still not resolved. Total time wasted on the phone so far = 5 x 2.5 = 12.5 hours. The two tickets have been returned a months ago. COVID test results were also sent over a month and no money or points have been refunded.

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I'M AGREEING TO ALMOST ALL THE NEGATIVE COMPLAINTS LISTED BELOW! The costumer service legit sucks. They outsourced their call center so the rep has no idea how to talk and this is after you got to wait a while till you get through to one.

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I'm very very dissatisfied with chases customer support online support and they are very rude they speak to you very rude half the time you can't understand what they are saying. I'm so over Chase I will be closing in my account with them this week!!

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I have transferred money from my Chase account to another UK bank account in my name. I can see the money has take from my Chase account but it has not reached my other account yet after 24h. I have called Chase to get an answer, the customer service explained that they are doing some checks? but they call me back. I'm still waiting for sombody to call me back to explain why Chase is still holding on my money in pending status. I don't know if I can trust Chase with my money?

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For the most part they been helpful as long as you are either young, a student or have as least $1500 in your bank account. I had bankers refunds monthly fees, but that is limited to an extent.

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Had a great experience setting up savings and checking accounts at Chase. The staff at my local branch is very friendly. I will continue to use them for a long time as long as their service remains the same.

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How is this "bank" still in business? Outsourced customer service that is as useful as a suicide vest. No way to speak to anyone in the US. Cannot log into the website. Great Amerikan company.

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I have an appointment this morning at a chase bank location on Broad street Newark, NJ When I arrived, the reception place was practically empty because it’s their mortgage location, but I was just there to adjust something on my account. Even though there was no customers there, they kept me waiting for over an hour, one of the agent came over to me to suggest to me to go home and come back next time because the guy that might be attending tome will not be available. So what’s the point of making an appointment? If you can’t kept it ?

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I have been thinking with Chase for over six years recently my bank account got hacked not only did they not notify me they are saying that it’s going to take a long time for them to reimburse me with the money I highly suggest No one banks with them very poor customer service seems like no one wants to do their job

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I have 2 chases located near me. (Bradenton florida) Neither ATM works correctly consistently, 4 out of 5 trips they are not working. When are you gonna fix or replace these junk machines!!!

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Bad Customer Service I have an important business matter regarding my business account. I called and got someone overseas. I explain the situation to her numerous times. I have to give her my date of birth and other information - and she transfers me. I then get in touch with another man overseas who again I have to give personal information. I explain the situation why I am calling and he asks a couple of times why I am calling. Although he is polite he is not able to help me. I was calling in regards to why some funds have not cleared the account. At the end of the day he tells me that he is not authorized to clear the account. I tell him that I would like to speak to a supervisor. After holding a few times he tells me that there is a very long wait to do so. I tell him to terminate the call as there is suppose to be a survey on the customer service. He tells me that he is not able to hang-up the phone. I told him I didn't believe him. He refused to hang-up the phone. O managers at Chase, you walk into a branch and you get such good customer service. If you would have that service on the phone - this is not my first negative review to you guys on the phone. After 20 minutes of wasting my time, not being able to get some funds cleared that need to be cleared, I terminated the call. Don't ask us for a survey at the end of the call if your oversea person won't hangup the phone.

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Horrible customer service! I don't think I have ever experienced such bad customer service. It is like talking to a bunch of people who are not just incompetent but absolutely stupid. I was transferred 9 times even the managers would transfer me to another customer service or department because they were too lazy to take some initiative and use their brain. And it was about incorrect name on my account. I just closed all my accounts.

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We've been with Chase when it was Washington Mutual. We noticed 3 zelle transactions. 2 on a Sunday and 1 on a Monday. $2,100.00 in total. We don't use Zelle. We reported this immediately to fraud. Chase reviewed it for 10 days and said it was made from one our devices so they can't do anything. Meanwhile, the money transfers are to people with names like Abriana and Quintavia but both have email addresses of mikeclark16 and carterphil12 at Gmail. We have no idea who that is. Chase will not do anything. We closed all of our accounts and cancelled all Chase credit cards. We have filled reports with the state and FTC.

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I have had cause to contact Chase numeroust times in respect of a decesased account The administation is chaotic - nothing gets done-- letters and documents are sent and there is no acknowlegement - documents are returned without reference to the decesased account 5 months after they have been sent Staff give you their individual number and are polite - whilst they do nothing to take on the problem As a retired banker i am shocked by the lack of efficiency and care

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I book a AA flight ticket through chase, but my flight got cancelled because bad weather, chase doesn’t give me full refund, they just give me credit, and it took a long time to get the credit, the credit is for AA but will stay in your chase account, so you can only book AA by chase with the credit. The whole experience let me learn one thing, book your flight by UA or AA app, easy to cancel, easy to rebook. You will spend your whole day and wait hours for chase to call you back. Never book ticket through chase, it’s horrible when it’s emergency

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if one would be tasked with providing the worst possible customer service they would have a hard time to compete with Chase Travel Services.

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I have to have this card to go with Amazon Prime - otherwise I would have nothing to do with it. It is totally user unfriendly when it comes to paying my bill on line. It will not save my password from month to month like every other credit card and bank manages to do. And then to get a new password I need a code that must go to my cell phone and can't go to my email. Most of the time my phone isn't in the room with me when I do email so I have to go upstairs to get to my purse where I store my phone and the process takes 15 min instead of the 5 min. or less with every other payment I make.

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Go Inside and talk to a banker about the problems you have… You will be surprised to find bankers that care about trying to help you… I know it sounds sketchy but try it!

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